TUI Airways complaints: comments, page 6
406 comments
Martin O
Verified | Jan 28, 2025
Sofia-Dublin
Economy
No reason given
I have sent my details to Skycop not sure if your the same company but only now have discovered they seem to be taking @β¬176.00 off the β¬400.00 for admin work??? Please Advise me on my best course of action. We should have got into Dublin for 9.25 pm on Sat Jan 11th instead it was 1.30am on Sunday morning, we had to drive home to Cork then my children were very tired/cold/hungry. Car was frozen, very foggy it took us longer to get home, eventually home for 7.00 am instead of @2.00am
- Sofia-Dublin
- Economy
Lorraine C
Verified | Jan 22, 2025London-Salzburg
Economy
Technical problems
Flight delayed due to technical fault with aircraft. Had to wait for replacement aircraft to be flown in from Birmingham.- London-Salzburg
- Economy
Robert W
Verified | Jan 22, 2025Manchester-Tenerife
Economy
Influence by other flights
Original outbound flight was delayed over 25hrs. Captain explained several times that the plane had to be de-iced and refuelled. An airbus was stranded on the runway preventing our aircraft from taking off adding more delay to our holiday Our 5 month old baby had to endure 6 hours sat on a plane and then a transfer to a city centre hotel. The city centre hotel was atrocious. No air conditioning or travel cot provided. Transfer back to the airport was at 04:45. Flight was delayed again due to a hierarchy queuing system.- Manchester-Tenerife
- Economy
David C
Verified | Jan 21, 2025London-Salzburg
Economy
Technical problems
I believe we had to wait for another aircraft to fly in from Birmingham due to an issue with our scheduled flight.- London-Salzburg
- Economy
Bana A
Verified | Jan 21, 2025Luxor-Manchester
Economy
Successful claim
Technical problems
I had a transit from Cairo Airport and once I arrived in Luxor Airport I received a email telling me that my flight was cancelled and they changed my flight to arrive in London Gatwick Airport which is a 5 hour drive to Manchester. They provided a coach which was tight and squeezed all passengers going to Manchester in it was a horrible experience I arrived in Manchester at 4 am. And was scheduled to work at 9am so had to cancel my work due to this delay.- Luxor-Manchester
- Economy
- Successful claim
Christopher H
Verified | Jan 16, 2025La Romana-London
Economy
Influence by other flights
They rejected out claim but wouldnβt say why. No voucher offered for food or additional car parking fees.- La Romana-London
- Economy
Kelly M
Verified | Jan 12, 2025Manchester-Keflavik
Economy
Weather conditions
We were sat on the plane, and left there for 4 hours, we didnβt get offered a drink or anything at all.- Manchester-Keflavik
- Economy
Fiona H
Verified | Jan 11, 2025Bristol-Chambery
Economy
Influence by other flights
We were due to fly to Chambery airport at 13:55 on the 28/12. Dep Board confirmed further information would be provided at 14:30. When we finally received notification of the gate number at about 14:45 we got on the plane and they then announced that our flight was going to be diverted to Lyon but we couldnβt leave until 18:00. The pilot announced when we were on board that the flights in Chambery in the morning were delayed until the afternoon due to fog, which meant chambery then couldnβt cope with any more flights in the afternoon that were scheduled. TUI confirmed they had made the decision to divert to Lyon but we would have to wait on the plane until a landing time became available. The flight finally left at approx 17:30 after sitting on the runway, when a space was opened up for us. When we got to Lyon there were no coaches waiting so they had to arrange taxis. We finally arrived at the resort at 00:15 on the 29/12. No drinks or food were offered by the airline at anytime and when we arrived at Lyon, it was all very disorganised.- Bristol-Chambery
- Economy
Jonathan U
Verified | Jan 9, 2025Chambery-Cardiff
Economy
No reason given
The airline claim it was due to ATC and so no compensation. But the flight landed late and then got stuck so I suspect some of this was under their control- Chambery-Cardiff
- Economy
Jessica C
Verified | Jan 7, 2025Manchester-Keflavik
Economy
Don't remember
Boarded the plane by 6:30am, due to take off at 6:40am. Wa slept sat in the plane until we took off at 11:15am. We was first told that the runway would reopen at 7:30am, then it wash pushed back to 9am, then we was told that we only needed to wait for the plane to be deiced which would only take 10 to 15 minutes. They advised there was 2 planes ahead of us but ours did not begin until around 10am and we didnβt take off until 11:15am. We did not land at our destination until 1:35pm.- Manchester-Keflavik
- Economy
Neil S
Verified | Jan 7, 2025Banjul-Manchester
Economy
Don't remember
Plane delayed in tolouse rhenium upon arriving in Manchester to fly out to Banjul the plane required maintenance therefore missing slots the weather permitted when therefore significantly delayed the plane more than the weather would have- Banjul-Manchester
- Economy
Margaret F
Verified | Jan 6, 2025Acapulco-London
Economy
Problems at airport
Flight was delayed for over 3 hrs and help given no drink or food offered. I am diabetic and have arthritis. We were just left on the wheel chair with not much concerned. Getting home to find my suitcases damped and most of my clothes wet and water damaged. Still waiting for dry cleaner to find out if some of my clothes can be cleaned and water marked removed. We finally arrived at home after 15.00hr. When reported to TUI l was told to go to contact on their App and complete forms.- Acapulco-London
- Economy
Carol W
Verified | Jan 6, 2025Economy
late take off
first the stewardess was ill someone from stansted had to drive to norwich then problem with rubber on flap- Economy
Carol W
Verified | Jan 6, 2025Economy
late take off
firstly we were told stewardess ill someone had to motor from stansted then further delayed because problem with flap rubber- Economy
- Desired solution
Maria C
Verified | Jan 5, 2025Manchester-Keflavik
Economy
Don't remember
We where due to fly at 6.40, we where let on the flight, and then we where delayed on the flight for 4 hours, just sat on a plane not moving, not offered a drink or anything. We eventually set off at 11.15- Manchester-Keflavik
- Economy
Margaret F
Verified | Jan 3, 2025Cancun-London
Economy
No reason given
I was charged for extra 625Β£ for extra luggage after when l paid for extra luggageβs before l left for my holiday Also my suitcases was wet and all my clothing inside was soaking wet which l found out after l arrived home- Cancun-London
- Economy
Heather M
Verified | Dec 30, 2025Economy
I had to cancel the flight
My brother was due to fly with me but fell ill and I had to cancel his flight. I was taken through the procedure but I did not get a refund.- Economy
- Desired solution
Refund
Francisca A
Verified | Dec 29, 2025Cancun-London
Economy
No reason given
My luggage wheel was destroyed and all my clothes inside the luggage was soaked and smelly. This was noticed when l arrived at my destination and it was really disheartening that my luggage and my clothing was destroyed. All the clothes inside the box was soaked in wet liquid and smelly.- Cancun-London
- Economy
David G
Verified | Dec 29, 2025Chambery-London
Economy
No reason given
Waiting for our flight for 12 hours No conditions Eating restaurant food cause there was nothing else And he rushed to the airport due ti Tui website being down and not allowing us to check in online So we paid for taxies because of Tui- Chambery-London
- Economy
Dana I
Verified | Dec 29, 2025Chambery-London
Economy
No reason given
We have been in the airport for 12 hours We paid for food and drink as the airline gave only 3 euros per person which was not enough To make it in time for our check in because the Tui website was down we had to get there earlier and paid for taxies And in the end we had to wait 13 hours in a crowed environment and the horrible conditions- Chambery-London
- Economy
Mary S
Verified | Dec 24, 2024Manchester-Torino
Economy
Problems at airport
Captain spoke to us and said no first officer available. Non available for 8 hours. Flew at 2.40 pm instead of 6.10 am- Manchester-Torino
- Economy
Martin J
Verified | Dec 18, 2024Manchester-Palma de Mallorca
Economy
Influence by other flights
We were late because of a flight that was delayed from the previous day and it caused a disturbance to the next fights in front . We were told by a pilot who told us to claim as they knew that the flight would be over late setting off.- Manchester-Palma de Mallorca
- Economy
Tracey J
Verified | Dec 13, 2024Manchester-Palma de Mallorca
Economy
Influence by other flights
We were delayed and was told this by an person who works for the airline and was returning from his holiday and he told me to claim as he was going to . The flight was put back a long time before we boarded and was because of another disrupted flight the had a domino effect and mad other flights late departing . This affected my taxi from the airport and we had to wait 3 hours for the company to send another taxi. The airline just said it was not delayed but it definitely had not left the ground before the compensation deadline .- Manchester-Palma de Mallorca
- Economy
Derick F
Verified | Dec 12, 2024Bridgetown-Manchester
Economy
Extra payment for upgraded seats into Premium for return
We paid for 3 upgraded seats into Premium for the return journey only. We were asked to re pay for one of them as it hadnβt gone through but on receiving our credit card statement weβve found that 4 lots of Β£150 have been taken instead of the 3. How can we reclaim one payment of Β£150 please. Thankyou.- Bridgetown-Manchester
- Economy
- Desired solution
Expenses reimbursement
Clive M
Verified | Dec 9, 2024Cardiff-Tenerife
Economy
Food poisoning at resort Tenerife Buena Vista
The complex we very good the room and staff were excellent, unfortunately on the Tuesday I contracted food poisoning having ate something at the restaurant. This had a very negative affect on my holiday from that point, not being able to eat or drink anything until the Monday, three days after my return home. My wife spent that period looking after my wellbeing, so her holiday was very disrupted also.- Cardiff-Tenerife
- Economy
- Desired solution
Anthony H
Verified | Dec 9, 2024Kittila-Dublin
Economy
Successful claim
No reason given
Our flight was over 3 hours delayed. I have a photo of the boarding time to prove this. We had booked our trip to lapland with Tui travel and we were not informed until we got to the airport that our flight was delayed. There was no correspondence from Tui and no one there to ask when we discovered how delayed our flight was going to be. We incurred at cost of β¬50 for food in the airport and then I had hoped to get the airport Hopper if the flight had been on time but had to incur the cost of a taxi to my house from Dublin airport. It just made for a very stressful trip after what should have been a lovely time away.- Kittila-Dublin
- Economy
- Successful claim
Ian J
Verified | Dec 8, 2024Tenerife-Exeter
Economy
Problems at airport
Airport checkin told 6 hour delay as no crew. It was 8 hours delay. Exeter airport didnβt not have enough antifreeze. Had to get plane from Gatwick and get crew together. Dropped us off Exeter and then back Gatwick as fully booked there next day- Tenerife-Exeter
- Economy
Shirley J
Verified | Dec 8, 2024Tenerife-Exeter
Economy
Problems at airport
check in 2 1/2 hours before . then we were told 6 hour delay as no crew. went to 8 hours. Captain told us Exeter airport didnβt know it was going to snow, nationally everyone else knew, and didnβt have enough antifreeze for the plane! Had to get aircraft and crew from Gatwick Exeter arrival 12.30 23/11/24- Tenerife-Exeter
- Economy
Margaret M
Verified | Dec 7, 2024East Midlands-Tenerife
Economy
Booked at hays travel agency yesterday
Booked flight on 6th December to Tenerife . Paid in full . I am excellent customer . Friendly staff. . Lady I booked with Said she would match up with online price app. She said she checked I paid Β£1.250 . I checked price soon as got home online Β£1.145. Plus 100 discount code hn77nll3t.should be Β£1.045. plus Β£65 for pool view. .I am not happy about this . It's my 60th birthday . . I went back into store explained . .don't seem bothered . I told them I won't be booking in store again . This is assistant fault . She did not do or check . Properly . I trusted them . She promised she would match up with online .app . . If they gave me match up price I would pay for all inclusive . I feel very disappointed with this this is there mistake . Please put this right . Thankyou . Ref 26146894- East Midlands-Tenerife
- Economy
Emma G
Verified | Dec 7, 2024Cardiff-Rhodos
Economy
Seats
BOOKING REF: 19169795 On 27th February 2023 I went to the Tui Newport store to book a holiday. We were advised to book in store due to the nature of my booking request. My husband who is 6.8 in height and arthritis in both knees, I needed exit space to fly and myself anxious flyer, especially with a baby. It was my friends wedding but I needed this guarantee to fly. At the time of booking I was heavily pregnant (due in March) and queried how I book on an unborn child. The TUI rep had explained that I could just add the baby on once named. Inquired this at the time, as I would have also liked to book an extra seat for the baby. I was advised as the baby would only be 18months at time of flying she was not entitled to a seat, even though I was willing to pay money for the extra seat just to have more space, as for me this was something I was very anxious over having a baby on my lap for a four hour flight. As I was not allowed to book an extra seat I needed extra leg room. This was confirmed by the rep as not being a problem and booking was made. 27/02/23 - I had an email to say I was in 16A an (extra space seats) and my husband was in 17A extra leg room. Which would be incorrect. At the time I did not realise the error as I was more concerned about my birth plan. 13/05/23 - I had another email to stay seat numbers above , So I rang tui to let them know this was incorrect and husband needed extra space such as an exit row. We went into the Newport store and spoke with the rep again regarding my concerned and what we asked for at the time of booking, as this was a must for us to be able to travel and at the same time added the baby onto the booking. I explained to the rep it was physically impossible for my husband to fit on the plane without the extra space also due to his arthritis in both knees. As a result she was trying to resolve the situation and advised she would ring me. I received a call back from the original rep who made the booking and apologies given and was advised we were now given welfare seats (me in 2C and 2D inbound and outbound) and we were now sat together. Of course feeling very thankful and now a holiday to look forward to. Email confirmation received 16/05/23 with these seat numbers. 17/05/23 - had an email to say seats had been changed. Husband was in 2D still however; I had been moved to 3D (apparently an extra leg room seat). Had to contact the store again as no information provided on why. Advised as I had a child on my lap that a welfare seat was not suitable, as a result located behind my husband into the extra leg row seats. Which I confirmed was not an issue as my husband had the seat he needed and so did I, just behind him. 29/09/24 - less that two weeks before flying, I received an email to say I was outbound in 4E an 3D inbound on the email showing as extra leg room. My husband had been moved to 3C outbound and 2D still inbound. He had been moved to a seat with no extra space or leg room. Later the same day I had another email to say I was now in 14E and 18D and my husband was in 3C and 19D. 2/10/24 - I was due to check in and realised my seats have been changed again without any communication. I rang the store to explain the above and how many times I have needed to contact to discuss my booking and how stressful this has all been for me and how more anxious I was now about flying. I was advised someone would contact me the following morning. 3/10/24 - later that morning still not heard anything so my friend whoβs wedding it was, contacted her rep Chloe for help on my behalf. As now only a little over week until the holiday. Chloe contacted me and advised we were now both in welfare seats and apologised for all the confusion and advised they have been having issues with the women who booked our holiday and as these were well fare seats, I was also due a partial refund. I queried with Chloe as we were previously allocated welfare seats then advised a baby could not sit there. Chloe advised this had now all been resolved. I had an email to state I was now in 2E with my child and my husband in 2F in/outbound. 4/10/24 - the following morning I had an email to say I was now in 8E and 10E and my husband was in 8F and 10F. I was in work so had no time to respond but then had a further email that morning to say I was now in 3C and 6C and husband moved back to 2F in/outbound. I spoke with Newport store who rang to say I couldnβt sit by my husband in welfare seat (issue already raised above) due to child on my lap and closet seat by my husband was in 3C behind him, which I later found out wasnβt extra leg room seat I had paid for as previously advised and outbound 6C. I asked to speak to the stores Manager who was really unhelpful. When her first comment to me is βI canβt tell you any different than what my colleague has already told you so not sure how I can helpβ I raised my issues above and queried why 6C was further away, if this was extra leg room seat and maybe reason why I was so far away. I was advised itβs not and also a middle aisle seat. I again stated I have booked extra leg room for myself and extra space for my husband. Explain I did not want a refund for the seats I just wanted what I had booked/paid for. I informed the manager i was more worried about space than being close to my husband and how important it was to me to have space/what I paid for. I was even more worried about an aisle seat with no extra leg room. I was advised the plain was fully booked and nothing they could do. I asked what my rights were to cancel and advised as they have now given my husband well-being seats Iβd lose 100% of my booking. I advised I have been miss sold a holiday and countless hours on the phone to tui to get this resolved and the stress this has caused on my mental health. The reasons why I booked in store was to to enquire about my husband and myself. Again Manager said as she wasnβt there at the time of the booking she canβt comment. However you can clearly see evidence on what I booked/paid for and why I am now not getting. I was advised my leg room seat would be refunded, again I stated I did not want a refund, I wanted what I was promised/what I have paid for to be able to fly.She advised she would see what she could do about getting me extra legroom seat located somewhere else on the plain and ring me back later that afternoon. That call never arrived. 5/10/24 - I had another email to say we are now both been moved again. Me 8F and 10F (normal seats and my husband in 8E and 10E. Also normal seats!! Another phone call from TUI who has now been able to move my husband back into 2F and me into 3C and 6C. Again speak to another team member who has no history of my conversations with their colleagues all week of the trouble I am having against my booking! Before having a breakdown I was still not happy about not having extra leg room seats as thatβs what I booked/needed for me to even confirm I wanted to fly. I said I was still waiting for manager to get back to me to see if there was anywhere else on the flight with extra leg room. I asked the gentleman I was speaking with if I could have the pre booking teams number, as the staff kept saying it was them who kept moving us seats. I was advise I could not have their number. I asked if he could make a note of my concerns to them and ask them to contact me to discuss. That call never arrived. Later that evening on 5th I had another email to say I was now in 8F and 10F and husband in 8E and 10E and a further one that day to say I was now again In 3C and 6C and husband back in 2F. Another email agin later that day to say I was back again in 8F and 10F and husband back in 8E and 10E! And again back in 3C and 6C. I have all email trails! I went to visit the Blackwood store as I was getting no where speaking to your team based in Newport spitty. I was advised that 3C and 6C were end seats (previous advised by the manager in spitty 6C was a middle seat) so was still concerned with this! But my husband now back in welfare seat so advised to check in so this doesnβt change again.. Again stating I donβt want a refund I wanted my seats I paid for! . I feel I am owed more than this for this terrible situation Tui has put me in and my health when this should have been a happy time. Upon boarding I was not seated by my husband and had not been put in an extra leg Room seat! Itβs been two months since , I have not been advised on a refund or how I even go about getting one returned to me. Again this morning having to write this email , time away that should be spent on my child and the enjoyment I should have had going on holiday with my family. Regards Emma Jane George- Cardiff-Rhodos
- Economy
- Desired solution
Refund
Peter H
Verified | Dec 2, 2024Agadir-Birmingham
Economy
Successful claim
Technical problems
Aircraft not fit to fly, had to return to airport for maintenance to fix it, sat on plane till 6.30 pm waiting for them to fix it, with no food or drink, flight should have been 2.45 pm, landed in Birmingham 9pm uk time, then had to wait for about 25 mins for 2nd bus to take us to the terminal, Pilot announced after we took off first time that the landing gear was stuck down and we had to return, not allowed of plane, Chris has issues with her back and we donβt do long haul flights anymore, she has been in a lot of pain since the flight, we were very late getting home, in total over 12 hours- Agadir-Birmingham
- Economy
- Successful claim
Loveline G
Verified | Dec 1, 2024London-Marrakech
Economy
Influence by other flights
We were informed 5 minutes before our original departure time that there was a delay via email. We ended up landing approximately 4 hours after our departure time. This meant arriving at our hotel close to midnight with very little accommodations for food at that time.- London-Marrakech
- Economy
Ian J
Verified | Nov 30, 2024Tenerife-Exeter
Economy
Technical problems
Outward flight was delayed due to no de-icing fluid even though there was a country wide weather forecast predicting cold icy weather for the week. November is usually icy so sufficient fluid should have been available. No other flights sustained any major delays due to the weather. This delay could of been avoided if sufficient fluid had been available. Delay was caused by inefficiency and not extraordinary circumstances.Voucher on boarding pass- Tenerife-Exeter
- Economy
Denise R
Verified | Nov 13, 2024Birmingham-Marrakech
Economy
Check In
We had done all our boarding passes and we only needed to drop off our luggage. But at 12.00 the gates opened and TUI decided to do a full check in, which took 1 and a half hour. We had booked the No 1 Lounge for the waiting time of 2 and a half hours, but had only 1 hour in the Lounge which we had paid Β£60.00 The flight was also an hour leaving Birmingham, which made our arrival later. When we received in Marrakech we had to wait 4 hours to get through passport control, We arrived at our hotel, eventually, at 12.30, tired and hungry- Birmingham-Marrakech
- Economy
- Loss: β¬60
- Desired solution
Refund
Harry C
Verified | Nov 4, 2024Boa Vista-London
Economy
Don't remember
The flight was delayed by 4+ hours due to bad weather in LGW. When we finally were leaving BVC the Captain needed to lighten the aircraft so all bags were removed and they stayed in BVC - The captain said that TUI would arrange for bags to be on the first flight back to LGW the following day. When we arrived at LGW at 01:00 on 19 Oct, we were told that TUI would have our bags back to us early the following week. Instead of our bags being returned to LGW, they were split up - one went to Manchester and the other to Birmingham. We have received one bag but the other is still missing. It has now been over 2 weeks - I have had to purchase new clothes, go to the doctors for more medication, my work laptop charger was in the bag which meant I couldnt work for 2 days. TUI has not been proactive or helpful.- Boa Vista-London
- Economy
Dave S
Verified | Nov 4, 2024Sal-London
Economy
Pre paid extra legroom seat booking not honoured
I received an e mail on 4th July stating that because of an aircraft change our pre booked seats were changing from 4A & 4C to 4A & 4B. This was not an issue as long as we had extra legroom seats & were sat together however when we arrive at check in I was told that my wife, who is a nervous flyer, was in seat 4A but I was allocated seat 16G. This was totally unacceptable as my wife did not want to be on her own. We both ended up, very cramped, in row 22 despite many passengers being allocated extra legroom seats without paying as we did. I expect a full refund for the money I paid for extra legroom seats & some sort of compensation for the unnecessary inconvenienced caused.- Sal-London
- Economy
- Desired solution
Refund
Helen D
Verified | Oct 30, 2024Gran Canaria-Cardiff
Economy
Influence by other flights
Delayed for 45 before even leaving the hotel - no explanation. Then a further 40 before boarding the flight - again no explanation. Sat on the plane for a further 2 hours before take - plus a new route which took an additional 1/2 flight time- Gran Canaria-Cardiff
- Economy
Mark K
Verified | Oct 28, 2024Gran Canaria-Cardiff
Economy
Influence by other flights
Flight was delayed getting in and then once boarded we were sitting on the plane for approx 2.5 hours due to French air traffic control issues- Gran Canaria-Cardiff
- Economy
Nash-At M
Verified | Oct 27, 2024Malaga-Birmingham
Economy
They gave me a phone number for TUI Duty Office to contact. I tried to ring this number and a message comes along saying that this number is no longer available!
- Malaga-Birmingham
- Economy
Carl A
Verified | Oct 22, 2024Norwich-Heraklion
Economy
Successful claim
Problems at airport
Flight delayed we should have left Norwich Airport at 13.40 and did not leave to 17.oo when had to fly to Croatia to refuel plane.and did not get to are hotel to 4am Wednesday 9th October we should had taken 3hr 55 minutes but it took 10 hrs to get to air port in crete and we where.only offered a complimentary drink on the place we lost almost a day of are hoilday- Norwich-Heraklion
- Economy
- Successful claim
Diane A
Verified | Oct 21, 2024Leeds-Corfu
Economy
Successful claim
Technical problems
I had assisted travel and was very disappointed in the lack of information given to the group of us.- Leeds-Corfu
- Economy
- Successful claim
Neil C
Verified | Oct 18, 2024Bristol-Gran Canaria
Economy
Bedbugs
I was bitten dreadfully by bed bugs on holiday as a type 1 diabetic this has left me in dreadful discomfort we have had to treat our homes suitcases etc.
- Bristol-Gran Canaria
- Economy
- Loss: β¬150
- Desired solution
Refund
Barry W
Verified | Oct 18, 2024London-Tenerife
Economy
Successful claim
Don't remember
TUI refused any compensation for our flight that was delayed around 7 hours. Citing special circumstances (the reason for the delay was due to cockroaches on the plane being discovered just as we were ready to board). Through their app there was a mention of a Β£20 voucher of some kind, but no physical copy to use and thusly no way conceivable of us using such a thing had we wanted to. Miss Ceridwen Sullivan was a special assistance requiring passenger due to a knee injury that was undiagnosed via MRI but considered likely to be an MCL tear. This further unplanned time of not being able to having her leg elevated to reduce swelling etc was most unfortunate and decreased her ability to manage the pain that day compared to the planned departure. We arrived 7 hours late to the resort, thusly missing out on lunchtime and originally scheduled rest and relaxation. Due to arrival at the resort, Ceridwen Sullivan had to walk earlier than desired to make it in time for dinner than evening.- London-Tenerife
- Economy
- Successful claim
Julie S
Verified | Oct 14, 2024Manchester-Gran Canaria
Economy
Manchester Termal 2
On the morning I was to leave to go to Manchester airport I received an email stating that TUI were not operating this flight but another company. We boarded on time and sat on the plane for 1 hour and 20 minutes before take-off. There wasn't any explanation as to why we had not taken off at the scheduled time. There wasnt any food or hot drinks provided. By the time I reached my hotel the restaurant was shut therefore I hadnt any food since leaving my home. The cabin crew were not helpful and it want right to keep passengers waiting so long. we were allocated different seats than those on the original boarding passes therefore people who had paid for specific seats and meals didnt get them.- Manchester-Gran Canaria
- Economy
- Desired solution
Expenses reimbursement
Apology / Voucher
Julie S
Verified | Oct 14, 2024Manchester-Gran Canaria
Economy
Manchester Termal 2
On the day of the holiday I received an email stating that this flight would not be Tui but another airline. We boarded on time but sat on the plane for approximately 1 hour and 20 minutes before take off, There wasn't any explanation as to why there was a delay taking off, we were just left sitting there. The cabin crew gave us different seats than were originally allocated on the TUI flight. This didn't bother me as I hadn't pre-booked a seat. But there were no hot drinks or food available for a 4 hour plus flight. When I got to my hotel I had missed my evening meal which I had paid for. I hadnt anything to eat since breakfast at 7am that morning. I dont know why the cabin crew couldn't inform the passengers why the plane was so late taking off. Im not happy that I had to pay for an evening meal which I couldnt get at the hotel. And not being able to get a hot drink on the plane.- Manchester-Gran Canaria
- Economy
- Loss: β¬50
- Desired solution
Refund
Cheryl P
Verified | Oct 12, 2024Boa Vista-London
Economy
Weather conditions
Flight was delayed due to fueling and technical issues, when we took off we were diverted to Sal to refuel? How? We had only been in the air for 20 mins, by the time we left Sal we were behind schedule by 3 hours and 10 minutes , due to being on the plane for over 8 hours i thought we had be entitled to complementary drinks but apparently not- Boa Vista-London
- Economy
Favid W
Verified | Oct 3, 2024Cardiff-Monastir
Economy
Denied flying
Me and my daughter lead passenger David wingren passenger Chelsea Lyddon where denied flying with them complaining we were disruptive and I have videos to prove this- Cardiff-Monastir
- Economy
- Loss: β¬1500
- Desired solution
Expenses reimbursement
Sharon R
Verified | Oct 3, 2024Newcastle-Bourges
Economy
Newcastle airposrt
I was I'll very dangerous blood sugar levels 2.4 asked to change holiday to another date told from store on Northumberland street this was not possible I had to go to hospital who do I go to with my complaint I have emailed several times and not heard anything back my diabetes is usually well controlled you can contact my GP we can't afford to lose 1280.00- Newcastle-Bourges
- Economy
- Loss: β¬1280
- Desired solution
Refund
Expenses reimbursement
Marie M
Verified | Oct 2, 2024London-Rome
Economy
Successful claim
Technical problems
TUI said they could not to locate Marie Marshall-Lucette & Maureen Thuraisingham on their delay system!- London-Rome
- Economy
- Successful claim
Julie S
Verified | Oct 2, 2024Palma de Mallorca-Manchester
Economy
Delayed at Palma airport just under 3hours.
No voucher was offered for drinks/food to myself or my 3 members of my family who where with me My son who suffers with anxiety this delay made it worse for him We have travelled with Tui before but reconsidering using them after this experience Also may I say that the landing was quite traumatic,which again didnβt help my son I think there should be some goodwill offered to the 4of us to compensate for this Regards Julie Swarbrick- Palma de Mallorca-Manchester
- Economy
- Desired solution
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