TUI Airways complaints: comments, page 7
406 comments
Claire B
Verified | Oct 1, 2024
Funchal-Birmingham
Economy
Weather conditions
We arrived at our destination at approx. 03.20am, 3 hours 50 mins late. We were given a paltry 5 euros meal voucher - but we couldn't spend it as everything was shut and was ludicrously expensive anyway so this would not have covered much!!
- Funchal-Birmingham
- Economy
Laura S
Verified | Oct 1, 2024Birmingham-Paphos
Economy
My suit case was so wet all my clothes were ruined
We didnβt board the plane due to heavy rain and it would seem my bags were left in the rain. When I arrived at my hotel all my clothes , bags and shoes were so wet and some items ruined.
- Birmingham-Paphos
- Economy
Desmond B
Verified | Sep 30, 2024Manchester-Phuket
Economy
Problems at airport
Flight was delayed due to snow in the morning, however we were advised to board the plane and sat in it for a number of hours as the pilot advised us (eventually) we were further delayed due to lack of push truck facilities on the runway.- Manchester-Phuket
- Economy
Maureen T
Verified | Sep 30, 2024London-Rome
Economy
Technical problems
Flight delayed, charter flight with TUI for Cunard. Should have boarded ship by 3 pm did not board till8-15- London-Rome
- Economy
Maureen T
Verified | Sep 29, 2024London-Rome
Economy
Successful claim
Technical problems
Flight was delayed by approx 6 hours, as we were going on a cruise we should have been on board by 3pm we finally got on board the ship at 8-15 they had to hold the ship up for the chartered flight from TUI.- London-Rome
- Economy
- Successful claim
Susan G
Verified | Sep 27, 2024London-Corfu
Economy
Transfer
I was left in corfu air port with no transport, tUI desk staff would not help me, I had paid for transport...... as i wasn't on the list l was,, told to get a taxi or public transport. No help at all- London-Corfu
- Economy
Amanda A
Verified | Sep 25, 2024Birmingham-Tenerife
Economy
Successful claim
Problems at airport
Didn't arrive till 4 o'clock in the morning and should of arrived at 11 o'clock the night before.- Birmingham-Tenerife
- Economy
- Successful claim
Nicole J
Verified | Sep 21, 2024Cardiff-Tenerife
Economy
Was sent a email on the Tuesday early hours we was banned
It has been awful I am disgusted and we have degraded by tui, would never travel again and will be looking in to this more staff need training to handle people and tell the truth, they know full well me and my husband wasnβt drinking on that flight and other 2 passengers sitting with my husband brought their own lite of Malibu on to that plane in a water they was very in intoxicated where sally the stewardess told another that it is unprofessional of her but the individuals sitting with my husband Iβm row c1 and C2 was getting on her nerves still didnβt take the drink off her they couldnβt prove she was drinking bit the woman was pissed, she told her twice I donβt itβs drink In their because you getting more drunk but not buying drink on the plane, I have the couple I was sitting with and other passengers of the plane for proof me my husband have been wrongfully treated by tui, got to the airport sigh a form then before we fly back a man calls us out the que then Chris the steward on the flight sits and tells us we canβt drink we flight 2/3 a year and one have the odd one drink like we done on your flight and was no bother to anyone or anything, you have left me so deflated and embarrassed I would like this fully investigated because Iβm looking at taking this all the way
- Cardiff-Tenerife
- Economy
Alison M
Verified | Sep 20, 2024Budapest-London
Economy
Successful claim
Technical problems
We didnβt get home until 21:40 (drive from Gatwick to Weston super mare) it should have been early afternoon. Airline didnβt inform us at Budapest airport of predicted time of departure other than it was delayed. There was no one manning a customer desk where we could ask. Only food provided by airline was water and a bun- Budapest-London
- Economy
- Successful claim
William M
Verified | Sep 20, 2024Budapest-London
Economy
Successful claim
Technical problems
Due to delays at Gatwick the aircraft did not arrive at Budapest until after its due departure date. The subsequent flight did not arrive at Gatwick until more the 3 hours after it was due, this impacted on our return home by 4 hours and we didn't arrive back until late evening.- Budapest-London
- Economy
- Successful claim
Sally Joanne R
Verified | Sep 19, 2024Birmingham-Corfu
Economy
Successful claim
Technical problems
It was 4 hours before the airline provided any information about the new expected departure time. TUI staff at the airport were less informed than the passengers as we were receiving updates via email which the staff were unaware of. It was a shambles.- Birmingham-Corfu
- Economy
- Successful claim
Nicholas H
Verified | Sep 19, 2024London-Zakynthos
Economy
Successful claim
Technical problems
We were informed of a flight delay once we had reached the departure gate, we were told to go back to the departure lounge. We then were informed of a two hour delay which turned into 4 hours and 30 minutes, we eventually were able to join our flight which finally took off at 12.00 hours . We were not told of why it was late, which meant we lost 12 hours of our holiday which ruined the first day of our holiday and leaving us stressed out and very tired, being awake from 01.30 that morning.- London-Zakynthos
- Economy
- Successful claim
Pat D
Verified | Sep 18, 2024Reus-Newcastle
Economy
Not enough time to get through airport reus
The coach picked us up at 8 am from golden don air hotel la pineda. We were told to go to no 9 to board, but we were still waiting to go through security along with many others. We feel the pickup is too late for the flight. Please could be earlier so we don't panic. Thank you Pat dixon- Reus-Newcastle
- Economy
Tonia G
Verified | Sep 16, 2024Bristol-Gran Canaria
Economy
No reason given
We entered the boarding lounge to be told there was a medical emergency onboard which delayed the flight. We were returned back to the departure lounge. Flight was delayed approx 3hours 20 mins. When finally onboard the captain apologised of the delay, he stated it was down to staff shortages??- Bristol-Gran Canaria
- Economy
Jason K
Verified | Sep 16, 2024Izmir-London
Economy
Technical problems
Landed at 2.40 am They sent an email saying the flight had changed airlines which was only received on the 7th to say they had a technical issue and crews operating hours Also received an email to say β¬8 paper vouchers could be collected but we had already checked in prior to receiving this information- Izmir-London
- Economy
Alex W
Verified | Sep 16, 2024Bristol-Gran Canaria
Economy
No reason given
Tui have provided the response as attached; - We were told at the airport initially that there was a medical emergency so the plane diverted to Cardiff airport. When on the plane we were told there was no crew available for the next flight, hence the delay. No mentioned of weather delays and others flights on the day at the airport were not delayed so don't believe Tui's response is truthful. We arrived at hotel at 2.20pm and missed first night of holiday as should have been 10pm. No information was provided on Tui app on the day of delay given explanation for delay and as above, information was conflicting.- Bristol-Gran Canaria
- Economy
April B
Verified | Sep 12, 2024Kos-Manchester
Economy
Laptop missing
My lock on my suitcase is missing and my laptop and charger is missing from my suitcase. I returned from kos last night and only just discovered it missing- Kos-Manchester
- Economy
- Desired solution
Mary W S
Verified | Sep 11, 2024Dublin-Corfu
Economy
Successful claim
No reason given
Third time this year, on the 13th of May coming out and returning on the 20th both flights delayed, can't claim as I don't have the required info- Dublin-Corfu
- Economy
- Successful claim
Juraj B
Verified | Sep 10, 2024Antalya-Birmingham
Economy
No reason given
arriving a airport and waitting checking area 1 hour after somebody coming and said flight is canceled,and to next day,this been Friday night, next day been same flight canceled and said same ,flight gona be Sunday but not been flight Sunday just Tuesday,so buy my self different airline ticket and flying home because need to go work.- Antalya-Birmingham
- Economy
Mark L
Verified | Sep 9, 2024Zakynthos-London
Economy
Technical problems
We were delayed by Tui flight which was waiting for crew members. When we reached Aurigny desk to check in desk was closed- Zakynthos-London
- Economy
Chris P
Verified | Sep 9, 2024Thessaloniki-Manchester
Economy
No reason given
The flight got delayed without reason. We waited for further instructions at the designated gate for over 3 hours. We then noticed the flight disappeared from the screen and it was only by luck that we went to another gate to see it was on final boarding and we just about managed to get onto the return flight some 3-4 hours than the planned take off.- Thessaloniki-Manchester
- Economy
Francis M
Verified | Sep 9, 2024Belfast-Kos
Economy
Holiday was cancelled going too kos we in Greece were were not notified until 4:30 am the following day we were all day at airport until 10 that night off the 20th July
- Belfast-Kos
- Economy
Mark H
Verified | Sep 7, 2024Rhodos-East Midlands
Economy
Unknown
On the plane it was announced over the tannoy previous pilot had a family emergency and TUI had to get replacement staff. Landed around 3.30am- Rhodos-East Midlands
- Economy
Michelle D
Verified | Sep 2, 2024London-Kos
Economy
I had booked a holiday to Kos, a long awaited holiday after 24 years for 14th August 2024, flying from Gatwick at 1.40pm. We had booked and paid for seats. On Tuesday 13th August at 4.30pm I received a text from TUI asking me to check my email regarding a change to my flight. The email stated our flight was now from Bristol at 5.15pm. I immediately contacted TUI. I was on the phone for an hour or more to be told and assured that there had been no change to my flight. the advisor told me that as it was such short notice, I would have been called and not contacted via text and email. While on the call, I received another email from TUI confirming my flight to Kos from Gatwick at 1.40pm. We left home at 7am on the morning of 14th to catch a train with our friends who we were holidaying with. On arrival at gatwick and just about to board the shuttle to North terminal I noticed that I had 3 missed calls from the same number. I wouldn't normally call an unknown number back but thought it odd. It was indeed a TUI rep asking if I was aware of my flight change. She said she had seen that I had called the night before but said I was given the wrong information. This was very upsetting and frustrating. Why was a message not left on at least one of these calls asking me to call back as a matter of urgency. We were put on a coach to Bristol. Again very frustrating as would have been easier for us to get to Bristol airport from home rather than a wasted early journey to Gatwick had I been given the correct information the previous evening. Arriving at Bristol we faced more upset and frustration. I found a TUI rep to say who we were. She had no idea that passengers had been taken off of the Gatwick flight and sent to Bristol. We were asked to stand to one side. Eventually got to check in, again the TUI had no idea what was happening, this was then repeated while trying to board the aircraft. asked to stand to one side as they had no idea why we were there. I had asked at Gatwick and Bristol what I do about my transfer once at Kos. Both times I was assured that 'TUI would sort it'. Arriving in Kos I was faced with having no transfer as it had not been sorted. We were told we would have to wait 30/40 minutes. This was unacceptable due to the time we arrived and at this point had been travelling for 17 hours through no fault of our own. We took it upon ourselves to get a taxi to our resort. All this could have been avoided with better communication and attention to detail from TUI. i felt very let down by the lack of professionlism and coordination displayed throughout the whole day and previous evening.
- London-Kos
- Economy
Lisa T
Verified | Aug 30, 2024Cancun-London
Economy
Did not receive extra leg room that we paid for
We paid for extra leg room on our flights to and from Cancun. Due to an issue with the plane a smaller replacement had to be sent to bring us home. We received an email from TUI advising that there was no premium seating available. When we boarded we realised that there was no extra legroom on the plane either. We spoke to the stewardess Leanne, who confirmed that the plane was usually used for short haul and as such there was no extra leg room in the seats at all. The captain spoke to the plane and apologised for the aircraft and its lack of facilities and said any extra payments made would be refunded as they had not been able to provide any other seating apart from economy. Upon returning and contacting TUI they have advised that as we sat in our pre booked seat number row 33 - no refund was due. I explained that the seat numbers were the same but the plane was different and smaller and therefore row 33 was not an extra led room seat. They said as I had no proof they were unable to take the matter further. I said I was not aware I needed to provide photographic evidence as the stewardess and captain has confirmed that we only had economy seats on this plane. They are refusing to refund anything although they have confirmed we did not have the correct plane to fly back on. I can categorically state the seats on the outbound journey had the extra leg room and the seats on the inbound flight didnβt. They are now trying to say that extra leg room comes in lots of sizes, which is not the case, as all the seats were standard economy size.- Cancun-London
- Economy
- Desired solution
Refund
Sharon S
Verified | Aug 29, 2024Newcastle-Dalaman
Economy
Check in
We booked through tui as we have never had a issue before but after booking we were told that the flight going out was with free bird of which originally we were flying at20:15 then was changed to 21:30 of which was not informed that check in was not till 18:30 when we arrived at the airport at 17:00 due to booking the lounge for 17:30 so this put us back 2 hours as there were only 2 staff to check everyone in on which they were flustered at the check in desk so this was not a good start to the holiday and then to top it when arriving at the lounge had no time due to there closure time so would like to at least get compensated for . The flight was not a good experience as not tui . I hope to hear back from you on this issue.- Newcastle-Dalaman
- Economy
- Desired solution
Apology / Voucher
Melanie Jane Christina C
Verified | Aug 29, 2024London-Palma de Mallorca
Economy
Change of seat booking
I booked my holiday in February and paid for my seats as my husband doesn't like flying so picked a window seat with him next to me I have just been notified that our seats have been changed and now we are not sitting together and by a window this is not good enough and now it is causing alot of stress. My mother recently passed away and we need this holiday and now he is threatening not to go I need this sorted out urgently- London-Palma de Mallorca
- Economy
- Desired solution
Other
Garrie M
Verified | Aug 28, 2024Hurghada-Bristol
Economy
Technical problems
Had to get a flight home as they told us they couldn't get us home until 23rd July. It was my boy twins birthday on the 20th July which I missed which was completely Devastating I don't see my boys every day due to me and my wife have split up. I was also starting a new job on the 22nd July as well and had to get home urgently due to both of these Circumstances. We had to pay for a flight home which has been paid for by tui . If this was a world wide advent no air would have been working why was it then that easy jet and Ryan Air was working this was down to a computer issue in which was the system that they are using was not an issue with air trafic control as other air lines were working they will need to make a claim to the company that supply there system they use....this is not Exceptional circumstances due to other airlines were still working. I ended up get home at 03:30 am on Monday 22nd July and had to be in work starting a new job at 7:00 am. I travelled with me friend for 18 hours to get home ...they expected me to wait 5 day before they could get us both back home.this is totally Unacceptable with their excuses. Air are saying they will not pay Compensation. This was an unbelievable experience missing my twins birthday on the 20th july and with starting a new job on the Monday caused me masive stress and was very upsetting.- Hurghada-Bristol
- Economy
Avril H
Verified | Aug 26, 2024Belfast-Heraklion
Economy
No pick up from coach to Heraklion airport
We were departing the hotel and we arrived at the pick up point 30 minutes early. Another couple arrived 10 minutes after us to wait for the same coach number 29.Once we realised that the coach was not going to arrive we rang TUI rep and got a message to say that no one would be available to help until the morning. We were very worried about missing our flight as I am disabled. As it got very close to the time we should have been at the airport, I asked the bar staff for help, they were instantly in touch with a rep and two taxis were ordered at a cost of 50 euros per taxi, luckily we had enough cash to cover the fare. We let the other couple go before us as their flight was twenty minutes before ours. After a frantic dash to the airport during which time the taxi driver got repeated calls to take people to the airport whose coach hadnβt arrived we finally made it. The airport rep told us that the bus had turned up and nobody was there which was totally untrue and we had the bar staff at the Moonlight hotel to back us up as they had been observing us while we waited. We did recieve our 50 euros back but we received no explanation as to why the coach did not turn up. It caused us a lot of stress and ruined the end of our holiday. I would be very hesitant to book with TUI ever again after this happened.- Belfast-Heraklion
- Economy
- Desired solution
Apology / Voucher
Tanya S
Verified | Aug 26, 2024London-Palma de Mallorca
Economy
Weather conditions
Was meant to board flight at 6.50pm and it took of at 9.30 pm after sitting on the plane for hour and half got there at after midnight took 45 mins to collect luggage and then got on the coach and arrived at 4.30 am when should of arrived at 12.45 pm after midnight felt a bit ill thefollowing day as only had 5 hours sleep and had no eaten because missed breakfast so went out and got a baguette and sat on a bench- London-Palma de Mallorca
- Economy
Lisa B
Verified | Aug 25, 2024Rhodos-London
Economy
Successful claim
No reason given
Our flight was cancelled the evening before we were due to fly. I was due back to work Sunday morning at 11.30, as a result I have lost out on a full days takings, we werenβt told anything by the airline or airport staff, just we were being taken to a hotel for the night, we arrived and was simply given a hard floor to sleep on in a room off 100βs of people no blankets no pillows no hot food. Was an awful experience. I also incited 2 extra days of dog boarding fees. Iβve lost so much money as a rely off this aswell as my partner losing a days wages!- Rhodos-London
- Economy
- Successful claim
Nicholas J
Verified | Aug 25, 2024Rhodos-London
Economy
Successful claim
No reason given
We arrived at the airport to be told flights were cancelled. Greek airport staff were incredibly rude. Tui staff couldnβt tell us anything we were taking to a hotel lobby were we were given a floor to sleep on no pillows or blankets. The hotel clearly didnβt want us there as no staff were there letting people no what was going on. This had a detrimental effect on my family. I lost 9ut on a full days wages, plus My partner lost out on a full days takings in her salon, we also incurred an extra day/night dog boarding fees, which has now left us in debt.- Rhodos-London
- Economy
- Successful claim
Eleanor W
Verified | Aug 21, 2024Paphos-Cardiff
Economy
Successful claim
No reason given
We arrived at the airport to be informed our flights was delayed for 3 hours which then turned out to be 3 hours and 35 minutes- Paphos-Cardiff
- Economy
- Successful claim
Patrick K
Verified | Aug 19, 2024Malta-Manchester
Economy
Unknown
We were sent to gate over an hour late then when at the gate we were told nothing and made to wait over 2 hours !.. then told there would be a delay then rushed to the aircraft like it was setting off immediately then made to wait there over an hour with no explanation by staff on the plane .. we had no refreshments offered made , we eventually set off 4.15 hours late ! This was a terrible ending to our holiday and I had to take an extra day off work as got to bed at 4.30.. We laded at 2.45am- Malta-Manchester
- Economy
Fiona G
Verified | Aug 15, 2024Manchester-Bridgetown
Economy
Technical problems
When we were called to board the aircraft we were then told there was a delay and that they were sending another aircraft which was small they then asked for passengers to stay the night and travel in the morning. After about 5 hours they wanted us to check in again gave us different seat no but when we boarded the plane we were told to sit anywhere which is against aviation regulations. The staff were tired as they had worked over their time which is also against the rules. There was frustration against the staff but it wasnβt their fault. Toilets were not cleaned no toilet roll I had to provide my tissues to passengers. During our time waiting on the flight no staff told us what was happening no food or drink vouchers were given out it was chaotic agitated passengers and staff.when I booked this cruise I expected it to run smoothly and that the flight I booked would have been the one they used not a cheaper version with a long haul flight with no entertainment or decent facilities to use or even an apology. Make sure when booking a cruise that the airline you have booked is the one they use! It was about 5 and half hours later and the stress and anxiety on the flight when we were kept in the dark about what was going on. The airline told us nothing had they explained what happened given out vouchers for food and drink people had to incur other expenses because of the inconvenience. No care or consideration were given to the passengers we were treated like cattle. As I had wanted this first cruise experience to be one to remember which turned out to be a nightmare at the beginning. Even on the way back we were also inconveniently delayed again which had an adverse impact on my journey home as I missed my connecting transport to get me home.i missed my connection on the way home which I had to pay out more money for other transport and also food and drink.- Manchester-Bridgetown
- Economy
Tracey P
Verified | Aug 14, 2024Palma de Mallorca-Exeter
Economy
Technical problems
Arrived at the final destination at 7pm Wednesday 7th August. The airline told us that the air conditioning wasnβt working and that we need to leave the plane and wait in the departure lounge which we did. We waited in the lounge for approximately 6 hours . The airline provided a 10 euros for food and drinks. We were inconvenienced because we arrived at our destination around 7 hours later than we should have which meant that the plans we had for the afternoon had to be cancelled.- Palma de Mallorca-Exeter
- Economy
Martin D
Verified | Aug 14, 2024Palma de Mallorca-Exeter
Economy
Technical problems
Air con not working on board. Plane was unable to start. Unbearable heat on plane. Captain got passengers off plane as extreme heat on board. Cabin crew advised temperature went up to 42 degrees ! No TUI rep at Airport to help or inform what was happening during the disruption. Affected our transport time pick up at Exeter Airport. Departure time was 10.25 and we finally flew at 18.00, a delay of 7.5 hours ! Very disappointed with the lack of communication from TUI staff and their duty of care.- Palma de Mallorca-Exeter
- Economy
Sharon D
Verified | Aug 14, 2024Palma de Mallorca-Exeter
Economy
Technical problems
We boarded the plane and the air con was not working and so the plane could not take off. We were kept on the plane in unbearable heat for 45 minutes ! I felt like I was going to have a panic attack as I felt I couldnβt breathe properly. Eventually the Captain and crew got us off the plane and we were told by the cabin crew that the temperature did rise to 42 degrees ! At the Airport, we did not see a TUI representative at all during the whole disruption and were not kept informed of what was happening or when we were likely to fly. We also had transport arranged at Exeter Airport and had to be in constant contact with them during the disruption/delay to rearrange our pick up time. Our original fight departure time was 10.25 and we eventually flew at 18.00. The whole experience was extremely disappointing !- Palma de Mallorca-Exeter
- Economy
John P
Verified | Aug 13, 2024Palma de Mallorca-Exeter
Economy
Technical problems
Arrived at final destination at 7pm Wednesday 7th August. The airline told us that the air conditioning was not working approximately 20 minutes after boarding. The airline removed everyone from the plane back to the boarding area and a few hours later provided a voucher worth 10 euros to buy refreshments. I was inconvenienced by arriving home 7 hours later than planned. The incident cost me money because I am a self employed painter and decorator and I was supposed to be looking at a job on Wednesday afternoon on the 7th of August ready to start on Thursday morning. As I didnβt make it I had to go there on Thursday to arrange plans with the contractor and start work on the Friday morning meaning I lost a whole days money.- Palma de Mallorca-Exeter
- Economy
Colin P
Verified | Aug 13, 2024Palma de Mallorca-Exeter
Economy
Technical problems
boarded plane 09.45, sat on plane for 45 minutes in uncomfortable conditions then to be told to disembark plane by pilot due technical issues with air con. we were dropped back to airport and left there. There were no tui reps to advise us on when the flight may be I found this a bit unprofessional. we had to rearrange our transport when we were told twice by the tui app different flight times.- Palma de Mallorca-Exeter
- Economy
Dawn P
Verified | Aug 13, 2024Palma de Mallorca-Exeter
Economy
Technical problems
We had boarded the plane to be told that the Air conditioning wasnβt working and told that the plane wouldnβt start without it working , the temperature was unbearable we had to wait over 45 minutes before they took us all off the plane and was then told cabin then reached 42% , we waited 6+ hours , had to rearrange transport home,also no TUI rep was available or seen throughout whole disruption , extremely disappointed at service we were given , airline gave us a Β£10 voucher, we were not told anything at any point , no one knew what was going on ,- Palma de Mallorca-Exeter
- Economy
Jacqueline C
Verified | Aug 11, 2024Manchester-Kos
Economy
Weather conditions
We woke up at 2am on the date of our holiday to a txt message from TUI notifying us that our holiday had been cancelled. We had to wait until 9am to contact TUI. I had to search for an alternative holiday as TUI were unable to find us one due to the short notice. We managed to find an alternative holiday to Majorca for the next day and stayed at the airport over night in the hotel as our grandson was ready and exited to go on his eagerly awaited holiday. We did not save any receipts for the costs for alternative arrangements, extra days off work at the end of our holiday had to be made and dog sitters etc.- Manchester-Kos
- Economy
Suzie C
Verified | Aug 8, 2024Punta Cana-London
Economy
Successful claim
Technical problems
We were not informed by Tui about the delay before leaving our hotel, so we had a 3 hour wait before we could check our bags in or get anything to eat or drink sat on very uncomfortable metal seats, because we had booked disabled assistance this was extremely uncomfortable for us both. Other passengers were informed of the delay before leaving hotels and stayed at hotel in comfort before travelling to airport. We were at Punta Cana airport for a total of 7 hours before our flight.- Punta Cana-London
- Economy
- Successful claim
Carole T
Verified | Aug 7, 2024Cardiff-Bridgetown
Economy
Technical problems
Delay of over 3hours which meant by the time we arrived we had missed out on our first evening as it was an extremely long day. The airline gave us a Β£20 voucher to spend on food but as they were so late giving it the cues were so long that we didnβt get to use them- Cardiff-Bridgetown
- Economy
Stephen B
Verified | Aug 6, 2024Manchester-Ibiza
Economy
No reason given
We should have arrived at 12 midnight and didnβt get to the hotel until 7/30 am we lost a full night and the following day. TUI said we could claim and then refused our claim- Manchester-Ibiza
- Economy
Kathryn B
Verified | Aug 6, 2024Manchester-Ibiza
Economy
Unknown
Said it was extraordinary circumstances so no compensation. but we were told on the day it was because staff had worked over their allocated hrs. We also missed one night and a day of holiday we arrived at 7/30in the morning then had to go to bed, we should have arrived around midnight. The airline told us we would be entitled to compensation- Manchester-Ibiza
- Economy
Donna P
Verified | Aug 5, 2024Manchester-Paphos
Economy
Technical problems
I am disabled and found this issue to be very tiring and uncomfortable. I have now more pain and because I have suffered in the past when I have been in hospital with bed soars I now have the same feeling in my bottom and I am finding it very uncomfortable to sit. It has definitely happened because the seats in the waiting room are hard wood and no padding for comfort.- Manchester-Paphos
- Economy
Alex H
Verified | Aug 1, 2024Bristol-Zakynthos
Economy
Technical problems
There was very little communication, just utter chaos. Only given a drink of water. Spent a very uncomfortable night at the airport, was there over 30 hours in total. Had bought duty free but had to give that up when we had to go back through security the next day but unfortunately I didn't keep the receipt. I can provide information from my bank statement if required.- Bristol-Zakynthos
- Economy
Dylan W
Verified | Aug 1, 2024Bristol-Zakynthos
Economy
Technical problems
They was doing a head count and they miss counted in doing so that meant we lost our time slot to take off- Bristol-Zakynthos
- Economy
Shaun E
Verified | Aug 1, 2024Bristol-Zakynthos
Economy
Technical problems
Outbound flight cancelled, as tui miscounted on board causing us to miss our slot for take off and therefore leading to cancellation. Was not put up in hotel or had flight rearranged by tui. Spent nearly 30 hours in Bristol airport, sleeping on the floor. Then once we rearranged a new flight and arrived at destination over a day late. Was told our names had been removed from return flight with no communication so had to book yet another flight to come home.- Bristol-Zakynthos
- Economy
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