TUI Airways complaints: comments, page 9
406 comments
Wendy L
Verified | May 30, 2024London-Malta
Economy
TUI Customer service team rudeness
Booking Ref: 23488561 I called today because our TUI holiday has a flight with Sun Express. On my booking it says that I have to check in online otherwise I have to pay. I called customer service, was on hold for 30 mins and got through to a lady who was incredibly unhelpful and rude. She read from a script, refused to give us a PNR code so we could check in and told us that we would have to check in online with 3.5 hours to go. As a very nervous passenger this is not good for me and I tried to explain but kept getting shut down by the customer service rep. I've never had this kind of call with Tui before. The lady I spoke to was rude, said she wouldn't escalate the call and that was that. Please call me on 07850 860007
- London-Malta
- Economy
Chris B
Verified | May 27, 2024
London-Palma de Mallorca
Economy
Paid for seating changed by TUI to worse seats and no refund
I paid for seats 7A 7B 7E 7F to allow my children to look out of the window with one parent with each child (both out bound and in bound) which was changed by TUI. I contacted TUI they advised me that the aircraft had changed, which was not the case it is still a Boeing 787 Dreamliner (Outbound) and Airbus A320 (Inbound). They were unable to change the seats from 15A 15B 15C 15D, which puts one adult in the isle, to something similar to what I paid for. I asked for my Β£66.40 back and they advised that they would not refund me and there was no way that I could raise a compaint until I returned from holdiay via the TUI online "After-travel" complaint form, as TUI do not have a complaint department and although there was a manager, he was in a meeting and I could not speak to him.
- London-Palma de Mallorca
- Economy
- Loss: β¬66.4
- Desired solution
Refund
Hugh T
Verified | May 27, 2024Malaga-Glasgow
Economy
Additional charge for hand luggage
When leaving Glasgow to go to Malaga I measured my little case to ensure that it complied with the sizes stipulated on my booking with Tui. On my return journey at Malaga airport I was charged 58 euros as my case was deemed to be too large.The official from EasyJet gave me a receipt and told me to make a claim to Tui.- Malaga-Glasgow
- Economy
- Loss: β¬58
- Desired solution
Expenses reimbursement
Arkadiusz M
Verified | May 22, 2024Toulouse-Dublin
Economy
No reason given
They don't respond for my email- Toulouse-Dublin
- Economy
Phillip H
Verified | May 21, 2024London-Dalaman
Economy
sat on airplane forabout 40 minutes waiting before take off
landed at dalaman turkey waited for luggage for one and half hours.because of this missed shuttle bus and had to wait in scorching heat for coach then had a nintey minute drive to boat then got stopped at immagration not happy got on boat we had 3 days when our toilet would not flush and had to use toilets on the deck early in the morning as maintenance man did not rush and had to keep going back to room to check if it was fixed then while in bed we heard scratchind in ceiling of our cabin which sounded like rodents we found out that our cabin number 2511 was next to ardstoreroom full of firefighting equipment decause we reported this marella gave us 50 pound for the inconvenance this being our second cruise we were very upset we think the fifty pounds did not compensate all the other misshapes that occured on this cruise and flight thank you mr and mrs hansford p.s we reported all problems we had to the ships reception and the problems on the flight to tui in this complaint we will have to think hard to cruise again with marella through tui .- London-Dalaman
- Economy
- Desired solution
Danuta A
Verified | May 21, 2024London-Antalya
Economy
SunExpress airline
SunExpress XQ525 5th May 2024 .Boarding the plane was complete chos, people were sitting in the wrong seats, cabin crew just stood back and let the passagers sort the ploblems out for themselves. The plane was uncomfortable old and below standard.If Tui is golng to use this cheap airline to cut costs I will not travel with Tui.The trip home was much the same. (XQ524) 15th May. Very disappointed. Kind regards Mrs Danuta Aldous.- London-Antalya
- Economy
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