Iberia: Ersättning & återbetalning i samband med försenade och inställda flyg

The flight from SF to Barcelona got delayed, we received an email regarding this delay (take off at 20:05 Apr 14 instead of 19:40; West USA time). Once we got to the check in and baggage drop off area, we notice that there's a 6+ hours delay that was not notified (departure 2:20 in the morning). At the baggage drop off the attendant told us that the delay was due to a technical issue in BCN. While waiting at the boarding gate, the flight kept being delayed. The flight attendants provided as with some water and snacks. I had a connected flight Barcelona - Alicante, but I missed my connection as we arrived to BCN at 23:30 (Apr 15 Spain Time). The airline provided as with a food voucher and accommodation for the night of Apr 15 - 16, although it was not easy to get to that point as they told us that there'll be someone instructing us what are the next steps once we land in BCN, but there was none and, we had to be helped by the police officers in the airport. We also got rebooked for the next available flight. I was supposed to get to Alicante 15 Apr 23:50 (Spain Time), I landed in Alicante 16 Apr at 13:50(4 (Spain Time) instead, which is a +12h delay.

The flight was NOT disrupted, just our luggage did not get on the plan Madrid - Quito !!!! There is no option to put this anywhere in your suggestions program here !!!

The flight was overbooked, they booked me with another flight for next day. And instead of flying directly from Barcelona to SFO, I need to connect in London.

they delayed my first flight causing me to miss my connecting flight. The next flight wasn't until the next morning so I had to stay the night in Madrid resulting in me arriving at my final destination a whole day later

"We regret to inform you that the flight 3980 from MAD to TLV, on the date 2024-04-14 11:40 of your booking YUIO has been cancelled due to OPERATIONAL REASONS"

During my visit in Madrid, I called the BA to inquire only about changing my flight departure back from Seville instead of Madrid that was scheduled for April 7, 2024 at 13:30 pm and I spoke with a nice fellow named George who said he was in Indian. He told me it would cost $900 and I said that the cost was too high so I would leave my ticket as it was and not to make any changes and he said ok. I felt that he may have been confused so I called BA right back to confirm that he did not make any changes and this was confirmed by another agent. I have a record of these calls on my friend cell who was also present with me as I had not purchased a sim card yet. My brother was also present during this call and I can provide legal affidavit's to verify this is true. On April 7, 2024 I arrived at the Madrid airport at approximately 1030 am for my flight. I was not able to check-in the night before or that early morning so I went to the appropriate line-up at Iberia airlines. The customer service said I was not in the system and that I should go to the customer service kiosk for BA, which is what I did. The agent at this kiosk said I was not in the system and that she too could not help me (both of these agents were rude and very unhelpful to me). I asked what my options were and she said to purchase the same ticket that I had already had booked and that it was my ONLY option. She then told me the cost would be over 3000 Euros and that this was my only option. As I have to be at work today, April 8, 2024 I gave her my credit card, which has been charged $5,288.86. When I went back to check - in I had the same agent and he said that Iberia can do nothing it was a BA matter and they can not help me and that I would have to call BA. When I arrived in London I went directly to the BA desk and spoke with Josh Geoffrey the CS lead and he took the info down and entered into the computer and called someone and said he could not help me at all. He gave me the "We're here to help" card and brochure and said I could call the number on the card. This morning I called and spoke to Hersh in Indian and he said he could not help me and he was very rude and said all complaints must be entered on-line, I then called and spoke to Ellie another CS agent and she confirmed this. Josh did say that there was a partial cancellation and gave me a print out, I verified why on earth would I have agreed to this and I told him about the call in Indian he said that he could not explain this either and we both agreed it was very strange. I said in no way did I change my flight as how would I have gotten home and why would I wish to go through this event? This experience with BA and Iberia have been my worst nightmare and I am very upset and angry. Not only for the extra cost of having to re-purchase my ticket for the noted money about but, also being told by a customer service lead at Heathrow airport to call and then told by the 2 agents that they can not help at all is unprofessional I ask the question why would Josh have given me this number to call if no one could help? The emotional stress has been exhausting for me. Not to mention I did not even receive an upgrade for a one way flight at the cost of $5,288.86. Ironically when I was at the CS desk in Heathrow there were several other people who had issues with BA and said this is the first time that over 5 countries can agree that BA has poor customer service. I can provide all receipts and verification of the chain of these events. I sincerely hope that this matter will be resolved and that I will receive a reimbursement for the noted monies that I am out of. I do hope that I don't need to have my lawyer involved in this matter and that the appropriate refund will be made to me shortly.

The first flight was delayed, which caused me to miss the second flight. I only managed to arrive the final destination 15 hours later -- I had to make arrangements in Santiago. The airline was not helpful, staff was extremely rude. They provided accommodations and a cold dinner. The taxi to the accommodation never arrived. They did not allow me on the Lounge the next day to work, and I missed a working day.

I catch the flight Porto-Madrid ( Iberia airlines) and it got delayed. Once e arrived to madrid there’s was no one to help moving after do the flight to Miami. It took me almost 30 min to get to another terminal to catch the flight. The flight was gone and no one waited for us

Our plane was delayed from wherever it was coming from before our flight, so the previous group deplaned late and we boarded late. Then, we sat on the tarmac for an hour due to air traffic patterns changing and some technical issues at the airport. We were not told anything about the boarding delay by the airline, and we were told by the pilot about the other issues on the tarmac, only after about 20 minutes. We missed a scheduled train and had to purchase another train ticket.

We purchased three business seats for IB6274 departing ORD on March 24. At check-in, we were notified that we got downgraded and there was no other option. We either take it or do not fly.

I bought an Iberia ticket to London Buenos Aires - with connecting flight in Madrid. The first flight got delayed and consequently missed the next flight. An really low quality hotel was provided, a shuttle to the hotel was given but didn't show up for quite sometime and barely slept few hours to then go the the airport at 7.30am to fly at 10.25am and arriving Buenos Aires at 9pm. A new flight for Buenos Aires was offered and arrived to Buenos Aires more than 12 hours later. from the time I was expected to.

I arrived at the airport checked in, then I went to the gate where I sat for a while. Half an hour before the flight they said it was cancelled and sent us to a restaurant for free breakfast to wait for flight reassignments. I went to the counter where the only reason they told me flight was because it was a business ticket. My new flight was 9 hours after the original one, so I spent about 11 hours at the airport. I missed my afternoon tea reservation and theater tickets, both of which I had paid for. I arrived at my destination at 10 pm instead of noon. Since it was a 3 day trip I was unable to do do many of the things I had planned since my schedule was so tight. Then when I arrived for my flight back to Madrid, my flight had been put on standby (this was again a business class ticket and business class wasn’t even full). I had a panic attack at the airport and people kept asking me if I was ok. I finally reached what I thought was the gate and an off duty Iberia employee helped me by calling because he couldn’t understand how a business ticket was on standby when business wasn’t full (main cabin was). He got me a ticket. I got to my seat and my air tag said my suitcase was on the plane but when I got to Madrid it wasn’t there. It had stayed in London. I spent my last day in Madrid in the only clean clothes I had, my pajamas, because I had taken all my clean clothes to London. When my suitcase finally got back home to Puerto Rico it was broken, missing a wheel. The people at Iberia in Madrid were awful. Telling me I was out of place being mad, despite all that had happened. They kept saying they personally hadn’t lost my luggage so it was wrong of me to be upset in their presence. I kept telling them that the company they represent had done all these things to them, but according to them, they had no responsibility beyond filling out a report (which she did incorrectly). Being in my presence while I was in the middle of my second panic attack of the day was not part of their job, regardless of how hysterically I was crying. Thankfully a police woman came over and talked to them and then got me in a cab, because I had completely lost all problem solving ability (which I’m generally very good at) in the face of their cruelty.

The initial flight I had booked was cancelled and within 3 days before my departure I did not know which flight I would get instead. Then the flight I got was delayed by 2 hours 45 min, but in the end it was more then 3 hours late. needed to cancel the first bus I had booked from Madrid to Granada. I changed it at the airport in Madrid to a bus I could have reached if we would have arrived at 14.15h in Madrid. This time was confirmed by the airline staff before the departure. I missed that bus

Denied boarding at the gate and the door were shut. My daughter was flying to Sevilla Spain with her roommate for a study abroad, there was an issue with her passport which was quickly cleared up and taken care of. The gate personnel reopened the gate but my daughter was told that she could not take her carryon bags with her. The bags were taken from her and tossed out to the Boston airport tarmac. In her confusion and frustration at being hassled at the gate she did not grab her anxiety/depression medicine out of the carryon, she was scrambling to get on the plane and join her roommate. The bags were delayed for over 2 weeks and because the loss of the medication and no european equivalent she went into withdrawls with many side effects associated with an immediate stop to the medication vs a gradual withdrawl. She went into a high fever, sweats, vomiting and diarrhea to name a few. I had to have her Dr. order a new prescription that I hand carried to her. My daughter was seen at the local hospital ER for the withdrawals but without the medicine readily available in Spain there was not much they could do. Once I was there it took about 5-7 days for the medicine to become fully in her system and stop all the side effects due to the sudden stop on the medications. Meanwhile I was in communication with Iberia daily to find out where the luggage was and when it would be returned. Because of the airtags in the luggage we were able to track its whereabouts while it sat in Boston for over a week then Madrid and so forth. I have asked for the cost of my flight there to deliver her medication to be reimbursed. I have a Dr,s note and this is being denied. Help on getting this resolved would truly be appreciated. Iberia has avoided paying anthing out and stalled. I did get counsel from an attorney who wrote up a Demand Letter and I don't know if this helped or not. This total time since the trip in August 2022 has been a grand mess. Thank you in advance. Michelle

IB 3166 arrived late to Heathrow on 17 Jul causing my daughter and I to miss AA 139. British Airways rebooked us for 19 Jul which is over 48 hours delay. A food voucher for 60 euros was provided for terminal food. No other compensation was provided. We were stranded in London for 2 days acquiring lodging, transportation, meals, basic clothing and toiletries. We received our bags 21 Jul, 4 days late.

We had to catch a train instead, I want to reclaim the price of the train ticket (£234.90)

August 20, 2023 6AM Airline provided no assistance. Both passengers forced to purchase tickets for return flight in addition to tickets already purchased. Passengers forced to pay for lodging, meals, etc. Passengers has in possession a pre-paid ticket Was denied boarding because travel agent issued ticket with an extra city on it that the passenger had no intent to fly into. Passenger did NOT request this city nor desire to travel to the extra city but agent insisted adding it to the itinerary.

I received the info about the cancellation of IB 8950 on June 16 7 2022 ,for technical reasons, when at MXP Lounge via the Iberia Conecta system, evidence available. The flight was scheduled to land in Malaga at 21.30. I have been rescheduled on IB3866 leaving Madrid at 07.30 next morning. Downgrade from C to Y Provided hotel extremely far from Apt, food service extremely poor (I decided to go to a restaurant). The bus back to the Apt was before 05 am. I wrote o Iberia via their site asking a refund for both delay & dowgrade, and the reply was negative, mail available.

Our flight from BCN left at 8.40 Am instead of 7.15 Am Therefore I missed the connection to the Flight to NY . The ground staff spent 3 hours to try to find an alternative flight but they had to deal with iberia and American Airlines who were co partners on the flight

Flight had mechanical problem, pilot said was fixed 90 minutes later we departed. Hour into flight over Atlantic Ocean pilot says issue not fixed and turned around for emergency landing in Boston, departure city. No one from airline helped to rebook. We had to rebook on different airline on our own and lost money on hotel and ground transportation because of the very long delay to arrive at destination. We departed originally on Monday 6/26 but due to cancelled flight we arrived at final destination on Thursday 6/29. We lost two nights hotel, cheaper ground transportation and increased cost due to extra meals and costs incurred for 15 hour layover in Rome on new flight. The airline never helped despite attempts to rebook and when we landed on emergency back in Boston no personnel were available but a single person and she could not handle any requests from passengers. We missed sightseeing events as well as gymnastics training for a competition that my daughter was competing in. Our coach was also unable to join because of the huge cost to rebook the flight.

Our flight to Madrid was stalled between 3-4 hours due to mechanical issue. As soon as our plane landed in madrid, the plane to Jerez already left and customer service gave us a flight the following day.

After Delaying the flight several times, they made us get off the plane due to something being wrong with the plane. They told use a part or something was being brought to the plane. Then they canceled the flight more then 2 hrs later. I was supposed to Leave at 8:50 from JFK NYC to MAD Spain, then from MAD to TLV Israel, and now instead of leaving Monday and arriving at my final destination on Tuesday, they are saying my flight is Tuesday, and I arrive at Spain MAD at 8:25 am but wont be leaving from Spain MAD to Israel TLV until 5pm WEDNESDAY night. This is REDICULOUS! I have already spent my money on my hotel and wont be getting that back. My tickets cost $6,120.35 and that is not even including my stay.

Plane took over hour on runway to take off so we missed connecting flight

We were suppose to take off from JFK at 20:50. We did not take off until after 22:10

Further delays influence of other flights and poor re-bookings. Original arrival at MCI should have been Dec 30, 2022 9:34 pm. Actual arrival at MCI January 2, 1:00 am. Spent $610.33 in NYC on New Year's eve on hotel at JFK. Iberia was closed and didn't answer phone after stranding us there. We were able to find on Iberia employee at JFK airport who was rude and said we were not their problem. Fortunately, Jet Blue was gracious enough to rebook their let of tickets but they only have one flight a day. Airline did provide hotel and meals in Madrid night of Dec 30, 2022. We also had to pay for meals in New York city. We also had to pay for pick up at MCI airport to home of $80 because no one would pick us up at 2am in the morning and we do not expect that of friends or family. I was too exhausted to work the next day. We are ages 63 and 68. 3-4 day of airport travel was absolutely exhausting. I have traveled extensively on a variety of airlines and never had such an awful experience returning from Europe.

Flight was delayed and I feel that because of this, our luggage was lost.

flight was IB7465 departing on 14th Nov at 19:20 and could only leave on the following day in the morning. thanks!

I had to take a flight next day and I missed my internal flight in Brazil. I had to pay a hotel. and take a next day flight to Aracaju

I arrived to the airport 2 hours before departure. At check in counter, they checked my luggage as normal. At the gate, there was no boarding agent 30 minutes prior departure. A gate agent finally showed up 15 minutes before departure. Then the gate agent gathered all the Mallorca passengers and informed us there is no plane coming. We must exit the gate area and go back to check in. They required us to pick up our checked luggage on the way out. They had us all queue at the check in desk at air europa, saying they will rebook us onto a flight air europa will take us. 1 hour later, they made us move to the Iberia desk and said Air Europa is no longer flying us. Whilst at the Iberia desk, there were no Iberia agents. It was airport staff helping us. The agents mainly spoke in Spanish and that was quite a challenge as they did not speak English. Luckily, another passenger in queue spoke both Spanish and English and translated for us. We stood in the queue for 4 hours because no Iberia help. We were given forms to fill out to get reimbursement for our flight and told us that there is no explanation why they were canceled. Then we were finally updated that a plane were to arrive at 2230 that night to fly us to PMI and arrive by 2345. We checked in again and luggage and went through security and then waited for our flight to arrive at 2230. A long annoying day where nobody - including the airport staff, where they were not informed, could not tell us passengers why it was canceled or why no airplane. It was the worst experience Iberia could have delivered as they had no representation.

On September 17, 2022, my son Alex had a flight back to the United States from Coruña with a connection in Madrid to return to his country (USA); the flight was purchased from American Airlines (AA8569 and AA 8835). This young American citizen with special needs forgot his passport on the plane; Iberia employees did not help him pick him up, they told him that they did not speak English and forced him to file a complaint for a passport that was not lost, as a result he lost his connecting flight, they forced him to pay a supplement to give him a new ticket which was later returned and they refused to speak to him in English, which is the language he knows. As a consequence, he got lost at the Barajas airport. Carmen, a customer service employee, hung up the phone on the family that was calling from the US asking for help, the next day after going through a desperate situation; An Iberia employee who refused to pick up my son's phone and speak to me in Spanish agreed to do so and was able to hand him over to a security guard, finally putting him on a flight to the US. American Airlines did not want to take responsibility in the matter arguing that Iberia was responsible, but the ticket had been purchased from them and AA used Iberia for the flight without giving us a choice, when the ticket is purchased in the option for "passenger with special needs". We asked Iberia for help before the trip and the agent asked me what was autism and age; She told me that they did not have help for adults with his condition and that when he arrived he should go to the Iberia desk and ask for help in English, which turned out to be false; on the Iberia page there is no choice and the link to fill out the application requesting help leads to a "bad gateway" My son was in serious danger and received no help from any of the airlines involved in the incident, which, due to the family's claims, have not taken any action to alleviate the consequences or compensate this passenger. This is undoubtedly a flagrant violation of the federal ADA laws that Iberia operating in the USA is obliged to comply with; AA has also violated the law by allowing and not supervising that the airlines they use comply with the laws in force in my country. I hope that the strongest measures are taken against these violations that literally endanger the lives of passengers in the same condition as my son.

From the beginning, I flew with my two sons 15 years old and 12 years old and my mother 73 years old from Bucharest to Madrid. An Nice (France) we had one stop. At the time when we waited for the announcement about the exact gate, they were telling us that the flight was cancelled. From that moment, we could not find a person to advice us, to manage with the other details (hotel to sleep, food, get another reservation). The agency (Lucky2go) where we bought the tickets did not answer to any e-mails. I tried from 6pm until 10pm to find a solution, to find assistance from the agency or Iberia. I did not find any phone number from the agency , so I sent a lot of e-mails to them and hope that finally they will answer. In the airport wos nobody from Iberia Company and every nobody answer to the phone number I called. I understood that weather was the problem and there were not other possibilities to fly that night, but we were 4 of us with no assistance, far away from home without knowing the language and the city. Finally, some people from Avia Department directed us to sleep on a hotel (even they were not payed to help us). Next day we came again at the airport when I knew there will be another flight to Madrid. I pressed the lady from the check in to help us and finally she gave me a call number of Iberia. The lady from call center reserved for us another flight for 7 the next day (it was for 7am, but I did not understand). She said she could not give me the details because the agency is the intermediator. So, I waited for the details, trying to calm myself and the members of the family with the hope that everything will go in the right direction. My mother was not feeling well after so many hours in the airport. We paid another night to another hotel and spend our money on food. They sent me at 1:43am that cannot access my old flight details (the cancellated flight) because I, myself, contacted the Iberia Company. The agency Lucky2go recommended me to keep the contact with Iberia. At 7am I called Iberia again. They said that we have just lost the flight and we need to pay for another one. I explained that it was not my fault, my problem, if they do not communicate well with the agency and we need to go from Nice to Madrid. Without flight details nobody would talk with us at the airport. I accepted to pay if needed for another reservation and I said I will be asking for emotional compensations. So, the next reservation was made at 7 pm that day - 1th of October (after 48 hours than the cancelled flight). We did not pay for the last reservation. Everything was going very well after that. So, the only care the Iberia Airline did, it was the reservation of the flight. I and my family want to get compensations for one night of the hotel (4 people), food, and emotional distress. Thank you!

Madrid incoming flight was delayed. Gate change Announcement at boarding that Toilet inflight is broken. Used the toilet after advising with gate staff due to the broken one. When returned gate was closed, leaving approx 20 passengers including myself behind.

I found out that might ticket was canceled only when I did an online check-in before the flight. I havent received any notifications about that beforehand. It was a total surprise to me.