Air Canada complaints: comments, page 16
1,121 comments
Joseph D
Verified | Dec 21, 2024
Toronto-Dublin
Economy
Don't remember
The flight was planned take off at 7:15pm but did not take off until 3:05am. All they told us was there was operational issues. We arrived in Dublin local time 2pm. It was a total of almost 7 hours delay.
- Toronto-Dublin
- Economy
Holly K
Verified | Dec 21, 2024Economy
Water dripping on me.
Seat 51 K has a drip problem. Napping seem to be shoved up in the lights which could cause an electrical fire at some point. It is not safe!
- Economy
Zeliha O
Verified | Dec 20, 2024Montreal-Frankfurt
Economy
Don't remember
My name is Zeliha Ozcan. My flight from Montreal to Frankfurt on December 18, 2024 was delayed by 4 hours and 52 minutes. And i missed the train i was supposed to take in Frankfurt- Montreal-Frankfurt
- Economy
Cindy Meg C
Verified | Dec 18, 2024Brisbane-Halifax
Economy
Don't remember
Had to rebook ticket as missed my connecting flight to Halifax. Pay for a nights accommodation in Vancouver short notice. Distress as my luggage was still going to Halifax on the next flight 12 hours later. I had booked direct flights as I have a disability and was first travel in 20 years. I could not wait in an airport for 12 hours and then continue for a further 9 hours to Halifax. My accommodation was pre booked in Halifax and was not refundable 75 euro . If I waited 12 hrs at airport arrival was 1 am and I would have to pay $35 euro for taxi where I could pay 2.5 euro for bus. I arrived 24 hrs later in Halifax a day after I was planned and paid for. Unsure when told late on night before departure. No assistance advice was given about missing connection and luggage was to continue on without me even though I have been told since that luggage canβt be put in without customer. I had received a text on app after takeoff that luggage was going to Halifax. I worried about this throughout my 13 hr flight. What would have happened if I didnβt demand to have my luggage off loaded. Customer service was at the other end of airport. It wrecked my first trip in 20 years! I was unable to attend my family reunion due to the stress and lack of recovery from jet lag! The double accommodation cost reduced my spending I had allocated for souvenirs. Contacted air Canada complaints never heard back- Brisbane-Halifax
- Economy
Hans D
Verified | Dec 18, 2024Fort Lauderdale-Brussels
Economy
Technical problems
we had to pay an uber taxi to get from airport Fort Lauderdale to airport Miami (value 71* or 67Euro). On top we paid seats for the flights from Fort Lauderdale to Brussels via Montreal for an amount of 102,36 Euro each. We were never on these flights.- Fort Lauderdale-Brussels
- Economy
Matthew H
Verified | Dec 18, 2024Las Vegas-Toronto
Economy
Don't remember
What time did you arrive at your final destination? 10:24AM EST, 3 hours and 24 minutes after the scheduled arrival time. What did the airline tell you, and when? The gate agents announced every half an hour that a further delay was expected and provided no details on exactly how long they expected the delay to last. The gate agents were not helpful in giving an estimate of whether or not we would even be able to fly that day. What care did the airline provide, if any? The airline provided no care whatsoever. No water, food, or apology was offered at the gate, and with all restaraunts and airport amenities closed, the wait proved to be a highly unpleasant one. How did the incident inconvenience you? The incident delayed my previously scheduled 7AM arrival to 10:24AM. As a result, I arrived at work much later than anticipated and received verbal admonishment for my delay. The lack of accurate estimates also caused me to be unable to rest at the airport, and so I had to stay awake for the entire duration of the delay and resulted in an unproductive, tired day in which I was not effective in my work. Did you miss an event or lose money? I missed meetings that may have presented financial opportunities and saw my status at work diminished as a result of this uncommunicated delay.- Las Vegas-Toronto
- Economy
Michele L
Verified | Dec 17, 2024Toronto-Vancouver
Economy
Technical problems
I was booked on a straight through flight from Toronto to Vancouver. I was emailed 2 days before to ask if I would accept a 550.00 voucher if I would take a later flight. if I was chosen. I said yes. They emailed me at 3 00 am on Dec 18 to tell me there was a mechanical issue and gave me a new itinerary through Montreal. They gave me a 30.00 food voucher. I was never offered my 550.00 voucher.- Toronto-Vancouver
- Economy
Filip F
Verified | Dec 15, 2024Toronto-Frankfurt
Economy
Technical problems
This is my 1st step which I send direct to Aircanada claim Hallo I want compensation for flyght 840 in 02.12 from Toronto YYZ TO Frankfurt FRA about delay more than 9hours, I want compensation for 1000CAD, becouse I lose my work day for 500CAD, I lose my business meeting in Sofia for more than 2000CAD, ,i have expensive about food more than 150 CAD, I have expensive about transfer from airport to my home in Sofia with more than 200CAD, becouse I arrive IN Sofia so late, flyght need be arrive in Sofia in 13:40, he ariive in 22:40, I have problem now with my work, becouse your flyght delay more than 9 hours, so please send me 1000CAD emergency in my IBAN: BG47UNCR70001523466577 , Filip Filipov with passport number :389039969 and fly ticket number :0142108920024 please I wait to send me soon compensation 1000CAD, thank you- Toronto-Frankfurt
- Economy
Roman K
Verified | Dec 14, 2024Toronto-Fort Lauderdale
Economy
Technical problems
Roman, your flight from Toronto to Fort Lauderdale on Friday, December 06 at 06:15 is cancelled. We're very sorry, this flight is cancelled because there's an unexpected maintenance issue with the aircraft. I also missed out on a hotel in Hollywood,Florida that I paid for and missed out on. Price for that hotel ranges from $370-500 a night- Toronto-Fort Lauderdale
- Economy
Carlos Arturo G
Verified | Dec 13, 2024Bogota-London
Economy
Technical problems
We boarded the aircraft. Then, they said there will be a little delay because of technical issues. After 1 hour they asked to us to drop off the aircraft and the delay would be about 3 hours. Then, 4 hours and finally the flight was cancelled. They re scheduled me on another flight by Toronto with another airline (the airline was Avianca and the flight was AV204 to Toronto at 15:00) and from Toronto to London Heathrow (it was with Air Canada AC 858 at 23:40). I arrived at 12:00 on the 13th December without my luggage.- Bogota-London
- Economy
Janice P
Verified | Dec 12, 2024Vancouver-St. John
Economy
No reason given
Because flight was delayed till next dayβ¦.I had to go to hotel, they paid for and gave voucher for food..delayed arrival disrupted my family vacation seeing my grandkids and daughter , who I get to see once a year air Canada did help out. I got there a day later than they were expecting me.At first they said they couldnβt help but soon changed tune and gave vouchers- Vancouver-St. John
- Economy
Mary R
Verified | Dec 11, 2024San Jose-London
Economy
Weather conditions
Flight from Toronto was cancelled AC854 - original departure time was 18:05 on 07/12/24. Alternative flight was arranged for 22:35 but this was delayed and we eventually took off after 01:00 on 08/12/24. Different customers were told different things: one person told weather in London was the reason for cancellation another was told weather in Toronto was the issue. Then it was a maintenance issue on the new plane. We were provided with a $15 food voucher. Was due to arrive in London 06:30 but arrived 12:40 on 08/12/24.- San Jose-London
- Economy
Bryden Jin M
Verified | Dec 5, 2024Toronto-Vancouver
Economy
Technical problems
The flight (AC125) was delayed a few times and got cancelled. Other passengers told us about it. No agents at the gate or announcements. We got an email before midnight. Pretty late. Anyhow we went to the customer service but they left without helping anyone. We went to many websites to get a hotel but could not get one since it was pretty close to midnight they showed hotels available for the next day. We made calls a lot and got a hotel in Burlington. We were rebooked for leaving Monday not the next day. We stayed at the hotel for two days doing nothing. Depressed and exhausted and worried. We left the hotel at 1:00 pm on Monday because the hotel let us stay until 1:00 pm. However the scheduled departure time was 10:10 pm. We wasted about 10 hours at the airport again. This flight (AC129) was delayed delayed delayed and got cancelled again. There was an agent at the gate this time. He told us to go home and come back later. All the passengers got so mad. Cops were called on us. Finally, some Air Canada people came to the gate and helped passengers. We got two meal vouchers per person and one hotel voucher for everyone. We were told to go to a certain place to get a hotel shuttle. It was a long walk and found out that the hotel we were going to didn't have shuttles. We took a Uber and got to the hotel. It took a very long time to check in because we got only one hotel voucher. The agent should have given us 4 vouchers. The hotel got us a roller bed. One for this bed and the other three slept on the king bed. Those three are all grown ups. Our original flight to coming back to Vancouver was direct flight and Air Canada was going to rebook us a direct flight leaving on Wednesday but we already missed our work for two days. We didn't want to be absent one more day. Especially I was a casual and got an assignment for that whole week. I didn't get paid for two days and these two days were counted as refusals. The Monday, August 19 was also my first day at work. I gave bad impression to my coworkers and managers. It was a horrible experience.- Toronto-Vancouver
- Economy
Anshupreet Kaur L
Verified | Dec 4, 2024Toronto-Montreal
Economy
Problems at airport
I had flight from toronto to montreal and from montreal to delhi unfortunately montreal flight did not show up on time . It wqs so late i missed my connecting flight- Toronto-Montreal
- Economy
Krista L
Verified | Dec 3, 2024London-Calgary
Economy
Technical problems
The flight was delayed for well over 4 hours, due to mechanical issues that would have been preventable with proper preventative maintenance. We know it was a thermal coupler that was faulty, we know that Air Canada did not have any appropriate stock at the airport for replacement and had to borrow one from United. We were boarded and unboarded once, and almost a second time. The delay was incredibly unreasonable I have submitted a claim with the airline, the first claim I submit they came back lying saying it was not an Air Canada flight. I now have another claim in with them, just to repeat the process, and have not heard from them in weeks. I was offered a voucher for $100 as a thank you for my patience, and my expenses of food have been reimbursed. Air Air Canada is trying to avoid the EU passenger legislation and dealing this unreasonably. Because of this delay, I had to miss a day of work, and the cost associated with this are insurmountable. I also had to pay my cat'sitter to stay in additional night.- London-Calgary
- Economy
Lilly Joy S
Verified | Dec 2, 2024Punta Cana-Montreal
Economy
No tv service in Business Class
We upgraded and paid an extra $2000 for business class for my husband and I to have a comfortable trip. I have anxiety on flights so being able to lie down and watch a movie sounded great. My screen did not work. The steward tried several times to reboot with no success. Added to that was an extra 1 hour delayed.- Punta Cana-Montreal
- Economy
- Desired solution
Anna-Lena W
Verified | Dec 2, 2024Toronto-Munich
Economy
Technical problems
Flight was deparuring 3h later from toronto (at 11 pm instead of 7:45 pm) due to technical issues. Doors were opened in munich at 12:52 instead of 09:50 (we have pictures and videos to proof it).- Toronto-Munich
- Economy
Thabaniya S
Verified | Nov 30, 2024Toronto-London
Economy
Technical problems
Flight on 18th August got cancelled. Rebooked for 19th August. Asked for compensation from Air Canada they stated that 'the compensation you are requesting does not apply because the delay was caused by a safety-related issue. Specifically, this flight was cancelled due to an unforeseen aircraft maintenance issue'- Toronto-London
- Economy
Diallo A
Verified | Nov 27, 2024Casablanca-Montreal
Economy
Could not find terminal at Casablanca
The passenger was at the airport but he could not find the Air Canada terminal and hence he missed his flight as he had an urgent meeting and he took another flight and left.- Casablanca-Montreal
- Economy
- Desired solution
Refund
Rahul M
Verified | Nov 26, 2024Sofia-Montreal
Economy
No reason given
1. What time did you arrive at your final destination? We arrived at Montreal (YUL) at 6:55 PM (EST) on January 20, 2024. Our original scheduled arrival time was 11:45 AM (EST) on the same day, meaning we arrived 7 hours and 10 minutes later than planned. 2. What did the airline tell you, and when? At the Frankfurt Airport, Lufthansa informed us that our initial connecting flight to Montreal had been missed due to the delay of our first flight (LH1429). They provided rebooking details for later flights (LH906 to London and BA95 to Montreal), resulting in a significantly delayed arrival. Lufthansa attributed the delay to adverse weather conditions at Frankfurt Airport. I later contacted Lufthansa via email, and they reiterated that the delay was due to extraordinary weather circumstances. However, no concrete evidence of adverse weather conditions was provided, and publicly available data suggested only light rain and moderate winds on the day in question. 3. What care did the airline provide, if any? No meals or refreshments were offered, despite us spending more than 3 hours at Frankfurt Airport before boarding our rebooked connecting flight. No lounge access or alternative arrangements for food or rest were provided, even though I explained that my money and credit cards were in my checked luggage, leaving me unable to purchase food. We had to endure the layover without proper nourishment or comfort. 4. How did the incident inconvenience you? We arrived in Montreal more than 7 hours later than scheduled, disrupting our plans for the day. The lack of care at Frankfurt Airport caused significant discomfort, as I had no access to food during the long layover. The delay caused stress and fatigue, particularly because Lufthansa provided minimal assistance and showed little empathy for our situation. 5. Did you miss an event or lose money? While no specific event was missed, the disruption caused the following: Lost time: We lost an entire day in Montreal due to the significant delay. Reduced value of our trip: The delay diminished the overall experience of our travel. Stress and inconvenience: The lack of basic care, such as meals or lounge access, compounded the impact of the delay.- Sofia-Montreal
- Economy
Junsu K
Verified | Nov 24, 2024Seoul-Boston
Economy
Weather conditions
my first flight from Incheon, Korea to Toronto, Canada was supposed to land at 7:30pm local time but due to weather conditions, it emergency-landed in Hamilton, refueled and came back to Toronto around 11:45pm local time, which was already more than 4hours later than expected. As I could not make my connecting flight, AC772 which left at 8:20pm local time, they did rebook my flight to the next morning(nov.21, 2024) 8am. I arrived in Boston, my final destination, around 10am on Nov. 21, which was about 10 hours later than it was originally expected. I had to file for another "paid-time-off" as I currently work as a postdoctoral research scientist at Brigham and Women's Hospital at Harvard Medical School which impacted my work as well as my personal time off(vacation days). Also, the airline said the hotel at Toronto (Alt Hotel pearson) had airport shuttle but it did not so I had to take a taxi to the hotel, and uber back to the airport the next morning. They also said they added two meal vouchers to my flight ticket AC772 but once checking at the airport restaurant, the manager at "the hearth" restaurant, Ramandeep, confirmed that the vouchers are invalid so I had to pay on my own first. When I asked the air canada for reimbursement, they refused the out-of-pocket expenses such as taxi fare and meal cost.- Seoul-Boston
- Economy
Tho N
Verified | Nov 24, 2024Calgary-Toronto
Economy
Unprofessional customer service.
Iβve flown with so many airlines. Air Canada has the worst of the worst customer service so far. Iβve had a really bad experience at the boarding time that made my entire flight was awful. The lady on the left line was impolite, unprofessional( without saying hi and happy face). After scanning my ticket and passport, she didnβt look at my face to say βthank you and have a good flightβ, instead of that she looked over her colleague talked in my back and laughed while I was leaving about me having extra a belly bag for storing my Passport, phone, ticket and IDs. It is not worth any penny to pay for the ticket that received that kind of service that she treated me unfair, without respectful cause Iβm Asian.- Calgary-Toronto
- Economy
- Desired solution
Apology / Voucher
Other
Barbara M
Verified | Nov 23, 2024Toronto-New York
Economy
Difficulty finding proper departure from Toronto canada
Difficult to figure out where to check luggage ans minimal customer service help. Because of the difficulty my favorite and costly lotion was taken by a very nasty female employee. To make matters worse was forced to check luggage when boarding. Lost my lotion for nothing. Then air canada claimed to have a maintenance issue, then it was a computer needed to be swapped out. My first trip to canada using air canada and last. So disappointed thought canada was classy and efficient. Want to file a formal complaint to get reimbursed for my lotion.- Toronto-New York
- Economy
- Loss: β¬40
- Desired solution
Expenses reimbursement
Dana O
Verified | Nov 23, 2024Montreal-Bucharest
Economy
Technical problems
This flight is delayed because they need to change the aircraft due to some technical problems I' arrive after 24 hours later- Montreal-Bucharest
- Economy
Zehra Murtuza K
Verified | Nov 23, 2024Vancouver-Castlegar
Economy
Weather conditions
The reschedule flight was from Kelowna. There was a bus from Kelowna to Castlegar after 5 hours halt. I had eat Lunch at Kelowna airport and during travel to Castlegar. I took a taxi from Castlegar to my home, since it was very late at night till we reached- Vancouver-Castlegar
- Economy
Zehra Murtuza K
Verified | Nov 23, 2024Castlegar-San Francisco
Economy
Weather conditions
Our reschedule flight was from Kelowna and we had to take a taxi from Castlegar to Kelowna. There was not much time and we did not have any option but take a taxi immediately. I guess we paid more but this is what I remember now- Castlegar-San Francisco
- Economy
Murtuza Hasainy K
Verified | Nov 23, 2024Castlegar-San Francisco
Economy
Weather conditions
I had a meeting on 21st Dec 2023 at 8 pm in the evening and could not make it due to flight cancellation and the meeting had to be taken in Mumbai. Due to which I could not take my return flight from SFO to Castlegar and the ticket got wasted. I have attached the new ticket, the cost of the ticket is similar to the one I could not take. It would be around Euro 500. Moreover I have not added the cost of Flying back from Mumbai to Castlegar later. In that case it would be around Euro 1000- Castlegar-San Francisco
- Economy
Louis D
Verified | Nov 21, 2024Quebec-Los Angeles
Economy
Damaged extendable handle on Samsonite suitcase.
Filled damage report on arrival at LAX. Could not file secondary report with file number. Agent did not file out reference number correctly. Was heading to Palau for a Liveaboard and ran out of time to figure out with agent on line what the problem for filing was.- Quebec-Los Angeles
- Economy
- Desired solution
Gillyana P
Verified | Nov 21, 2024Toronto-Edmonton
Economy
Air Canada at Pearson airport Toronto Canada.
November 20, 2024 flight 177. I would give a 0 if I could. Our flight was delays numerous times. The customer service agents told us ten more minutes for two hours straight. Then for the inconvenience they issued us food vouchers 5 minutes before our boarding time. I went to the desk to claim the voucher to which they wasted ten minutes of my time looking how to print my voucher and called a manager to ask which she stated you donβt print them anymore you just use your boarding pass. I asked why it took so long to get that answer and she stated it was implemented today as a new rule. I complained about the fact that they were issued 5 minutes before our flight time. She then told me that the vouchers were valid for a year because apparently thatβs helpful. Then when reading the email it actually stated they are only good for 72 hours. I proceeded to ask about this to which I found out yes the vouchers were only good for 72 hours so basically pointless. You could only use them for food which we had no time to get because our flight was leaving. Was so great that even the manager doesnβt know anything at all as she was the one who told me they were good for a year. Completely unimpressed with the service especially as I was travelling with an infant which is difficult enough as it is. Terrible service, not worth it at all!
- Toronto-Edmonton
- Economy
- Desired solution
Tressea G
Verified | Nov 19, 2024Winnipeg-Madrid
Economy
Problems at airport
Air Canada said the flight was delayed due to safety issues and was not eligible for compensation but the attendant told us while we were at the airport that there was a backlog at the Toronto airport and that was why we were delayed. We were delayed causing me to miss my connecting flight from Toronto to Madrid (AC824) 21:15. They put me on another flight the next day no food, no hotel. My flight AC894 left on Saturday Aug 3, at 5pm local time from Toronto to Montreal to Madrid Arrival Sunday Aug 4. Almost 24 hours after my original booking. I lost hotel cost as well as a booked excursion.- Winnipeg-Madrid
- Economy
Diane M
Verified | Nov 19, 2024Cozumel-Montreal
Economy
Bagage
Bagage was open, searched without notice and article of value was stolen. Air Canada web site does not have any options to address this problem.- Cozumel-Montreal
- Economy
- Loss: β¬300
- Desired solution
Refund
Silvia R
Verified | Nov 16, 2024Toronto-Warsaw
Economy
Successful claim
No reason given
The alternative flight proposed has been 2 days after the original flight, on Sunday, November 17th. I could not stay anymore in Canada because of the accommodation shortage and personal reasons. I contacted the airline company on WhatsApp and I got a reply way after the time I contacted them, when I already booked another flight.- Toronto-Warsaw
- Economy
- Successful claim
Michelle V
Verified | Nov 13, 2024Keflavik-Montreal
Economy
Miss flight!! according AC revoke the rest of the itinerary
On Friday July 5th, we (husband and I) arrived at Keflavik airport around 8:25am and immediately went to the Air Canada counter to check in and drop off our luggage. My husband placed his suitcase on the conveyor belt, and I told the representative that he was entitled to priority baggage. "No, Madame," he said, "you're the only 50K gold customer. " I argued, but he advanced my husband's suitcase forward, totally ignoring my comment. He then proceeded to check me in, but I was shocked that he didn't know the Aeroplan rules. He made no mention of being at the gate 15 minutes early. He just seemed frustrated and didn't act with professionalism and respect. Gate 22B is like in the basement. We walked around the airport and as I'm diabetic and wasn't feeling well, I said to my husband, I have to stop, the guy said he called us, it was the same employee as at check-in but we are not hard of hearing (deaf). I have my doubts. We arrived at the gate at 9 :48am. The Air Canada representative told us "sorry you miss your flight, it is your responsibility". I said what can I do, who can help me? His answer is your responsability.β How come our luggages are back in the airport and the plane have not left yet? On how many of your flights you do not allow a passenger to board the plane at one minute from the scheduled flight time. I have seen a lot of passengers boarding at the last minute and boarded passengers already seated and waiting for them! I was shocked after over 50 years of traveling, this was the first time something like this had happened to me. I felt no openness or helpful gesture on their part. At 9 :50am (10 minutes before departure time), Air Canada had no one to help us; we were left to fend for ourselves. We ran to the luggage area, they was already there, fast! It was about 10:10 at most. We sat down I was very stressed. My husband said stop it, we have to find a way to get back home. There is no information desk at that airport and I kept asking employes at the airport for help, one told me to go to Icelandair office but, no one seemed to be able to tell us at what time they open but I found out it is at 1pm. The lady there was helpful even if she told me that she does not sell tickets, it has to be done online. I told her that I tried and was not able to get it online. I even called my daughter in Montreal to ask her if she can try and she could not. At Icelandair the lady assisted me with my IPad to get tickets. Then I called back my daughter to see with Air Canada to get ticket for Toronto to Montreal, she had to do it online for flight AC 428 - 2 tickets for $1 696.04 but I could not get on the flight AC 414 because I was still in Reykjavik so I considered that Air Canada is charging me 2 times for Toronto to Montreal. No one from Air Canada was able to do anything! I would like to request a refund for the amount of $1,696.04 for the flight AC 428 that replaced flight AC 414, plus my Icelandair tickets $ 1,691.01, plusI would like to claim compensation for all the stress this caused me and my husband. I also suggest for you to look at this specific situation in Reyjavik and the employee concerned. In 2023, I flew 10 times with Air Canada and out of these 10 flights, kindly verify how many passenger(s) boarded the plane between 15 and 0 minute before the flight or even after the scheduled departure time ? Also did all these flights depart on schedule? Answer from AC Unfortunately, as per the booking conditions on your itinerary receipt, if a customer misses their flight, the rest of the itinerary is automatically cancelled. This means that the ticket is revoked in our system and the process cannot be reversed. As the tickets no longer hold value, we are unable to honor your request to refund the tickets.- Keflavik-Montreal
- Economy
- Desired solution
Mnreet U
Verified | Nov 12, 2024Edmonton-Windsor
Economy
Received suitcase wet
When i received my suitcase, it was so wet. all my clothes were wet inside. some of the stuff also got damaged that i had to throw it away. I am not sure how this could happened, I am attaching some pictures of wet suitcase and clothing for your review. Also, this is my third trip and flights are delayed every time which wastes so much of my time and now my suitcase is wet. Since I am student, I will be travelling with Air Canada for next few years. I would really like to have better travelling experience.
- Edmonton-Windsor
- Economy
- Loss: β¬500
- Desired solution
Tabatha P
Verified | Nov 12, 2024Halifax-Amsterdam
Economy
I spent the whole day at the Frankfurt airport. No explanation why no concern about meals or the friends I was to meet in Amsterdam. I was only there five days and I missed the first one cooling my heels in the Frankfurt airport. I arrived finally to Amsterdam at around 7pm to deal with no luggage. So another hour there between waiting at the baggage carousel hoping it would magically appear to going to see someone about my bag. And then trying to work getting my bag back while doing activities I had planned as there is the usual run around with couriers in a strange country. Supposed to arrive at 11:45am. Finally left the airport at close to 8pm.
- Halifax-Amsterdam
- Economy
Toms K
Verified | Nov 11, 2024Montreal-Riga
Economy
Technical problems
Hi, Here are main things that occurred during the trip: While waiting for the plane in airport I kep receiving messages about delay until at one point it was announced that flight is cancelled. I got automatically rebooked for a connection that would make me more than 24h delayed (which was not okay as I had to represent my country in a team chess match in afternoon of 3rd August) with 2 changes, so I met with personnel at Air Canada counter in airport and was kindly rebooked for a different connection (that would get me to destination with 12 hour delay and on time for my matches) and provided with information how to spend the night and receive hotel reimbursement. Next day flight Montreal - Frankfurt was delayed multiple hours as well, which effectively made me miss my next connection Frankfurt - Riga, and the only alternative flight was late evening, making total delay of my trip more than 24 hours and missing my matches. I filed myself claim for compensation with Air Canada about both flights (Montreal - Amsterdam - Riga and also the rescheduled Montreal - Frankfurt - Riga) and they both got denied based on the claim that delays happened due to safety reasons- Montreal-Riga
- Economy
Francesca K
Verified | Nov 10, 2024Madrid-Toronto
Economy
Don't remember
I was provided hotel room but food and basic necessities was not available. so I had to purchase food and UK adapter to access my laptop. I'd also like to get compensated for the purchases.- Madrid-Toronto
- Economy
Lara A
Verified | Nov 9, 2024Montreal-Beirut
Economy
Technical problems
I had booked a ticket (MEA operated by Air Canada ticket number: 0762407838996, flight number: AC884, booking reference: P3ARBW, class: economy) for travel from Montreal to Geneva and then onwards from Geneva to Beirut. The original itinerary included a layover of 1 hour and 45 minutes. However, the flight from Montreal, scheduled to depart at 19:35, was delayed by almost 3 hours, causing me to miss my connection from Geneva to Beirut. Upon arrival in Geneva, I was not provided with an adequate or comfortable solution. The only available option was a rerouting through Turkish Airlines with 6 hours layover in Istanbul knowing that I had already an exhausting 11 hours flight (including the delay). For this reason and as per the Canadian Air Passenger Protection Regulations (APPR), I am entitled to compensation due to the delay exceeding 9 hours to my final destination.- Montreal-Beirut
- Economy
Simon D
Verified | Nov 8, 2024Toronto-Edmonton
Economy
Preferred seat, Toronto PIA
I always book Economy comfort because I have stage 4 cancer with metastasis in my lower back. 3 weeks ago, I came back from Edmonton to Toronto and I was given a seat that was so tight that I pinched my sciatic nerve. I know require powerful painkillers and wheelchair assistance to get to the gate. Today, I got stuck in a similar seat which is not even preferred, for which I paid an extra fee. I asked a steward to find me a better seat as this flight is not full. He said he would but he didnβt come back before takeoff. I then asked a stewardess for same and she gave me either a regular seat in the back or to get off the plane. I saw that there were many empty seats in business class so I offered to pay for the upgrade. She said it was impossible. I told he about my problem with the cancer and the sciatica nerve pinched but to no avail. It made me sick to my stomach hearing multiple times that safety for their passengers is their top priority. I hope I am not going to worsen my condition. Iβm not done with Air Canada. They will hear from me againβ¦ I am on AC 163- Toronto-Edmonton
- Economy
Patricia B
Verified | Nov 7, 2024Montreal-London
Economy
Technical problems
We arrived at our final destination at about 1030 am on the 27th Sept (28 hrs late). The reasons given were the same as outlined in my husbands claim. The airline were unable to source a hotel for us to stay so we booked it ourselves and they have agreed to pay for it and refreshments. They would not pay our extension to the car park near LHR. (My husband has submitted this claim)- Montreal-London
- Economy
Christopher B
Verified | Nov 6, 2024Montreal-London
Economy
Technical problems
Within the pdf e mails you can see my reply to AC following their refusal to uphold my claim. In essence there was a message on the AC app notifying me of the delay around 11am that day. Following this there was conflicting information given to us on board. This intimated that a replacement plane and crew had to be found and was the reason for the delay. There was then a further announcement that a fault had been found on the plane and we had been refused permission to take off by ground engineers.- Montreal-London
- Economy
Eleanor G
Verified | Nov 4, 2024Montreal-Vancouver
Economy
Air Canada lost my luggage
I arrived at YVR and went immediately to carousel 6 with my husband to get our luggage. His came right aways. Mine never came. We waited until the end and went to baggage services and filed a claim- Montreal-Vancouver
- Economy
- Loss: β¬2000
- Desired solution
Sophie K
Verified | Nov 3, 2024Bogota-London
Economy
No reason given
We were told there was a problem with the incoming flight, were offered another connection but this did not arrive into our final destination until ~9.5hrs after our original scheduled arrival time. When compensation was originally sought due to the delay, Air Canada did not give a reason for the delay. Only after multiple support cases, phone calls, and being reminded they were legally obligated to do so, did Air Canada provide a reason for the delay, which was allegedly mandatory safety work. Given that this was only communicated after being reminded of their obligation to inform passengers, it does not seem genuine.- Bogota-London
- Economy
Mark D
Verified | Nov 3, 2024Brussels-Calgary
Economy
No reason given
We booked a flight from BRU to YYC from Air Canada. The flights were operated by Lufthansa. The first flight was scheduled to depart from Brussels Airport (BRU) on 12/JULY/2024 at 11:20 and land in FRA at 12:20. The second flight departing from FRA was due to arrive at the final destination Calgary International (YYC) at 15:15. The first flight was cancelled 4 hours before departure. After numerous calls with both Air Canada and Lufthansa, we received an adjusted flight schedule, with departure from BRU on 13/JULY/2024 at 11:15 and arrival at the final destination YYC on 13/JULY/2024 at 17:57. This means that we eventually arrived 26 hours and 42 min after the scheduled arrival. Furthermore, this adjusted flight schedule was via USA, for which we needed a ESTA visa which we didn't have. We asked for different flights, but this was not possible. So we arranged a last minute ESTA visa. We submitted a claim via the website of Air Canada, but they forwarded us to Lufthansa. We also submitted the claim to Lufthansa. They say that the reason for the cancellation of the flight was due to bad weather conditions. This is questionable, as multiple other flights were departing from BRU and landing on FRA. Due to this cancellation, we missed our first accommodation in Calgary and incurred extra costs (transport to/from the airport, food, ESTA visa applications, phone costs to call the airlines). On top of that, we all had to take an extra leave day, which we spent on calling the airlines. Upon finally arriving in Calgary, the luggage didn't arrive and we had to go back to the airport the next day to retrieve it.- Brussels-Calgary
- Economy
Michael M
Verified | Oct 31, 2024Bogota-London
Economy
No reason given
We were notified the night before that there was a problem with the incoming flight, and our first flight (BOG-YUL) would be delayed enough that we would miss our connection in YUL. We were offered to be rebooked on an alternative flight with a different airline (Avianca) to fly direct from Bogota to London Heathrow later that day. We accepted, but this flight did not arrive into LHR until around 3.30pm on 21/07/2023, around 9.5 hours later than originally scheduled, which meant that both myself and my wife missed a day at work. Air Canada provided meal vouchers at the time (for airport restaurants only - we had the whole day waiting for our rebooked flight), and have since been quite unhelpful when I have sough compensation for this delay. Air Canada initially refused to provide a reason behind the delay (other than an issue with the incoming flight the day before), and only when pressed and reminded they were legally obligated to provide this reason did they claim it was a safety issue, which feels to be an excuse to avoid paying compensation. I habe had to open 3 separate compensation requests, and make several phone calls to get any real information from them- Bogota-London
- Economy
Xavier D
Verified | Oct 31, 2024San Jose-Brussels
Economy
Weather conditions
Dear Mr, Dear Mrs, We would like to introduce a complaint against Air Canada for next reasons: - Really bad or no communication on the delays, new possibilities and finally cancellation of the flight - No compensation only a voucher. We were supposed to leave Costa Rica (San JosΓ©) in the morning of the 29th of August. We had to stand up very early (4am) because Air Canada changed the original flight at 10 am to 7.30 amβ¦ Once on the plane at 7.30 the first told us there was to much wind and finally let us for four hours in the plane without further explanation nor from the reasons nor for the options the passengers had. Finally, after four hours they told people could chose to leave the plane but without giving any explanation about the consequences of such a choice. We had no Wifi so we couldnβt inform family or check possibilities for the missed connection flights. So, after four hours I bought WIFI for one hour and after then minutes the let us leave the planeβ¦ Then we arrived at the airport where we received a small voucher for a lunch. It took such a long time to have some food and drinks because it was a very little small shop for the all plane. After again a long delay people started to get nervous. The crew at the desk refused to give further information nor to look for alternative connecting flights because βthe were not allowed to do soβ. Finally, after a few hours they started to do it because people got angry and more and more stressed. We received an alternative flight but then we so the made a mistake and booked the connection in Toronto only the next day of arrival! At the end of this very long day and after several rebookingβs, the cancelled the flight. We were taken to an hotel at 45 minutes by bus from the airport in the evening and received vouchers to eat. The hotel was very well organised. But we had to stand up again at 3.30 AM because there was a long rit to the airport and when we arrived there the gate was not even opened, it took ages to check in. We received new flights but for my family in different flights, my husband a direct flight to Brussels, for me one with a connection in Amsterdam. there were no places on the same plane and my husband already missed his connection on Friday to Dublin for a prepaid golf weekend with friends and one of my children had to attempt a wedding on Saturday morningβ¦ Next day, we left to Montreal. But when landed, I received a message that our connecting flight was again cancelled. After that I received confirmation that I could join my husbandsβ flights but there was only 10minutes for check in and as I had no ticket, I couldnβt pass the connecting flight barrierβ¦ At the airport desk of Air Canada in Montreal it started all over again, the didnβt know couldnβt help we should only leave on the 1th of Septemberβ¦. It was hellβ¦- San Jose-Brussels
- Economy
Freda H
Verified | Oct 31, 2024Toronto-London
Economy
The luggage and buggy arrived damaged
The suitcase has a rip in the centre and the buggy arrived very scratcehed up and looks old and awful. They arrived damaged on the carousal when we came to collect our baggage
- Toronto-London
- Economy
- Loss: β¬300
- Desired solution
Susan G
Verified | Oct 31, 2024Sault Sainte Marie-Toronto
Economy
Flight delay 4 hours from Thunder Bay to Toronto
Air CAN Rouge delayed 4hrs due to mechanical. Original arrival time 7:52p Actual arrival was 12:30a- Sault Sainte Marie-Toronto
- Economy
- Desired solution
Farzaneh F
Verified | Oct 31, 2024Ottawa-Stockholm
Economy
No reason given
I got a new ticket from Air Canada for one day after canclletaion but i lost one day job , i should have worked on 31 October and now i have problem at work. And i noticed that the fly was delayed on 29th October whole day and i was not informed about that.- Ottawa-Stockholm
- Economy
Hil G
Verified | Oct 30, 2024Philadelphia-Toronto
Economy
Front Desk Agent
I would like to express, I am not one to file a complaint against anyone however I believe it is imperative to say something in this context. Each time I fly through the Philadelphia airport the front desk agents are rude, impatient and lack any sense of customer service. I was flying out with a military baggage. Which I showed my ID at the counter. One of the agents said βSpirit doesnβt pay for militaryβ which was odd considering Iβm flying Air Canada. So I simply stated βI am flying air Canada not Spiritβ the agent proceeded to say βfuck this Iβm walking awayβ and two other agents chimed in to explain other airlines have other policies. Again, each airline is individual in their policies and I respect whether I had to pay or not, but to storm off after comparing Air Canada to a budget airline that I didnβt even book lacked any professionalism. This isnβt the first time Iβve had an attitude from the agents here, and Iβm sure it wonβt be the last considering I must fly through this airport. Overall I find the experience exhausting each time. Please teach your agents how to respond and have respectful conversations, this behavior was frankly unacceptable, and I am now considered whether my bag will even show up to my final destination.- Philadelphia-Toronto
- Economy
- Desired solution
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