Air Canada complaints: comments, page 17
1,121 comments
Suhattaya N
Verified | Oct 29, 2024
Bangkok-Vancouver
Economy
Lack of assistance and unfriendly flight attendants
During my journey, I experienced stomach pain and urgently needed water to take my medication. When I requested water from the cabin crew, my request was denied, despite explaining my discomfort. This lack of assistance was frustrating and left me to manage my pain alone for the remainder of the flight. Furthermore, I was troubled by the attitude of both the in-flight and ground crew. The staff I interacted with looked at me with unfriendly expressions and did not engage with my questions or requests in a respectful manner. As a paying passenger, I expected at least a courteous response and basic assistance from your team, both on the ground and in the air.
- Bangkok-Vancouver
- Economy
Adrian Ilie M
Verified | Oct 29, 2024Buenos Aires-London
Economy
Strike
I have received a text message that my flight (oct 30) from buenos aires to toronto got canceled on the evening of the 28th of October and upon calling the airline all they could do is place me on the same route, but on the 1st of November (AC87 18:55 departure) which is 50hrs and 55 minutes from my original departure flight (ac91 16:00 departure). They have not informed me about any compensation entitlements nor offered a place to stay.- Buenos Aires-London
- Economy
Coral O
Verified | Oct 29, 2024Mexico City-Madrid
Economy
No reason given
We boarded the plane and waited almost an hour. Then they announced that we had to leave the plane because it would be delayed for a long time. In total it was delayed for 5 hours. The airline provided a coupon for meal inside the airport.- Mexico City-Madrid
- Economy
Harman D
Verified | Oct 28, 2024Calgary-Amsterdam
Economy
Don't remember
I was booked to go to AMS via YUL from YYC. the first leg from YYC - YUL was delayed significantly. We were boarded regularly and on time, however, after 2 hours on the plane, we were told we had to deplane and the flight would be delayed. The airline provided a $20 meal voucher at YYC. As I had business meetings, Air Canada rebooked me from YYC - LHR - AMS on flights AC850 to LHR and then BA432 to AMS. I believe BA432 landed at 17:01, and my originally scheduled flight was scheduled to land at 11:00. On top of that, I didn't get my luggage in Amsterdam until more than 24 hours later. I did have to purchase toiletries as well as cloths for my business meetings.- Calgary-Amsterdam
- Economy
Jonas R
Verified | Oct 28, 2024Toronto-Vancouver
Economy
Air Canada plays around with their upgrade policy.
Air Canada's Upgrade policy is opaque and completely mysterious. They consistently play around with the upgrades and even 1 hour before the flight they will BOOK seats and claim they are paying passengers. What is really happening is either: 1) Giving the seat to staff. 2) Gate staff or concierge are providing friends and colleagues ahead of Super Elites. I would advise anyone thinking of joining Aeroplan to avoid flying on AC if you think you will get an upgrade. I'm my case, I was 4th 6 Hours before a flight. Then 6. Then 7th. Miraculously, there were 7 seats available and suddenly one hour before the flight someone BOOKED a $3000busin3ss class seat. I call BS and I ask AC to please come clean with your upgrade policy. You are deceiving many people.- Toronto-Vancouver
- Economy
- Desired solution
Other
Jesse B
Verified | Oct 27, 2024Toronto-Georgetown
Economy
Seats were booked, rebooked then rebooked again
Traveling with a family of 4 with two kids 5, and 8 years old. My originally booking for seats were changed and we were placed in various seats which means our children would be away from us. At the airport we changed seats at check in so we could be together, on the airplane the seats were changed again and as a result we were in a verbal argument with another couple traveling with their adult daughter over one of the seats. This experience was very frustrating and we were dissatisfied with how it as handled as traveling with small children is stressful enough.- Toronto-Georgetown
- Economy
Jackson T
Verified | Oct 27, 2024Chicago-Toronto
Economy
Missing baggage- Toronto Pearson
"I had a terrible experience with this airline's baggage handling. After a 2-hour delay in receiving our luggage, we then discovered one of our bags was missing. To make matters worse, the service desk was completely unhelpfulβstaff were rude, dismissive, and offered no assistance or solutions. There was zero compensation or attempt to make the situation right. Iβm very disappointed with the lack of professionalism and customer care. I expected much better service and accountability. Will think twice before flying with this airline again."- Chicago-Toronto
- Economy
- Desired solution
Mahsa G
Verified | Oct 27, 2024Δ°stanbul-St. John
Economy
No reason given
Because of the delay of first flight we missed our 2 next flights and nobody fixed it for hours in airpirt while we were so tired and ruined our honey moon plans- Δ°stanbul-St. John
- Economy
Mohamadamin B
Verified | Oct 25, 2024Δ°stanbul-St. John
Economy
No reason given
We missed our next 2 flights and nobody fixed that for hours and we spent hours in london airport while we was so tired,in the end our entire planning for our honeymoon was ruined and every our schedule changed- Δ°stanbul-St. John
- Economy
Marius Viorel M
Verified | Oct 23, 2024Barcelona-Toronto
Economy
Technical problems
Air Canada cancelled the flight AC821 with departure from Barcelona at 12:25 PM after we checked in. On october 19 when we were directed to fly from Barcelona to Frankfurt we noticed that it was another flight AC2121 from Barcelona to Toronto with departure at 12:25 PM. We think that Air Canada has to explain how this happened! We arrived in Toronto with a delay of about 6 hours and we missed an imortant event!- Barcelona-Toronto
- Economy
Erik S
Verified | Oct 22, 2024Toronto-Amsterdam
Economy
Technical problems
They say: This flight delay is determined to be within our control but required for safety-related reasons and you are not eligible to receive any compensation.- Toronto-Amsterdam
- Economy
Marius Viorel M
Verified | Oct 21, 2024Barcelona-Toronto
Economy
Technical problems
The flight AC 821 was cancelled for departure from Barcelona at 12:25PM. Air Canada had a flight AC2121 with departure at 12:25 PM from Barcelona what departed on time from Barcelona!!! Something is very strange with this new flight AC2121-seems that was replacing AC821???- Barcelona-Toronto
- Economy
Dimitri G
Verified | Oct 21, 2024Los Angeles-Nice
Economy
Influence by other flights
I was supposed to do LAX to Nice via Montreal, but my LAX to Montreal flight was delayed by 45 minutes so I missed my connecting flight Montreal to Nice that was supposed to arrive around 11:30 AM so the agents from Air Canada rebooked me to another flight from Montreal to Paris and Paris to Nice which got me at my destination at 3 PM so thatβs more than three hour delay so I am eligible to the compensation. I was supposed to work directly at 12:30 when I arrived in, but I could not and my employer deducted me money so thatβs unacceptable.- Los Angeles-Nice
- Economy
Zohra S
Verified | Oct 21, 2024Frankfurt-Toronto
Economy
Airplane crew
The crew was extremely unprofessional as they made several people move including me to have seats available to them selves. I would like to report it to media as well about how economy passengers are treated by Aira Canada. I very often fly buisness class and the experience is absolutely different. I am very disappointed. I am going to address this to crew head as well- Frankfurt-Toronto
- Economy
Monica Gratiela M
Verified | Oct 20, 2024Barcelona-Toronto
Economy
Technical problems
I checked in and a few minutes later, after I checked in for AC 821 flight I received the notification that the flight was cancelled. However from Barcelona airport the flight AC 2121 took off at 12:25 PM at the time scheduled for flight AC 821.- Barcelona-Toronto
- Economy
Louis D
Verified | Oct 20, 2024San Jose-Brussels
Economy
Weather conditions
Dear Mr, Dear Mrs, We would like to introduce a complaint against Air Canada for next reasons: - Really bad or no communication on the delays, new possibilities and finally cancellation of the flight - No compensation only a voucher. We were supposed to leave Costa Rica (San JosΓ©) in the morning of the 29th of August. We had to stand up very early (4am) because Air Canada changed the original flight at 10 am to 7.30 amβ¦ Once on the plane at 7.30 the first told us there was to much wind and finally let us for four hours in the plane without further explanation nor from the reasons nor for the options the passengers had. Finally, after four hours they told people could chose to leave the plane but without giving any explanation about the consequences of such a choice. We had no Wifi so we couldnβt inform family or check possibilities for the missed connection flights. So, after four hours I bought WIFI for one hour and after then minutes the let us leave the planeβ¦ Then we arrived at the airport where we received a small voucher for a lunch. It took such a long time to have some food and drinks because it was a very little small shop for the all plane. After again a long delay people started to get nervous. The crew at the desk refused to give further information nor to look for alternative connecting flights because βthe were not allowed to do soβ. Finally, after a few hours they started to do it because people got angry and more and more stressed. We received an alternative flight but then we so the made a mistake and booked the connection in Toronto only the next day of arrival! At the end of this very long day and after several rebookingβs, the cancelled the flight. We were taken to an hotel at 45 minutes by bus from the airport in the evening and received vouchers to eat. The hotel was very well organised. But we had to stand up again at 3.30 AM because there was a long rit to the airport and when we arrived there the gate was not even opened, it took ages to check in. We received new flights but for my family in different flights, my husband a direct flight to Brussels, for me one with a connection in Amsterdam. there were no places on the same plane and my husband already missed his connection on Friday to Dublin for a prepaid golf weekend with friends and one of my children had to attempt a wedding on Saturday morningβ¦ Next day, we left to Montreal. But when landed, I received a message that our connecting flight was again cancelled. After that I received confirmation that I could join my husbandsβ flights but there was only 10minutes for check in and as I had no ticket, I couldnβt pass the connecting flight barrierβ¦ At the airport desk of Air Canada in Montreal it started all over again, the didnβt know couldnβt help we should only leave on the 1th of Septemberβ¦. It was hellβ¦ Finally, after a lot of discussions and insistence they managed to put us on that direct flight to Brussels. We had to run like crazy through the airport and checks and when we arrive at the check in desk, they refused us βplane fully bookedβ. There I started to cry. We where already travelling since two days with a lot of stress and less sleep and we felt like ping pong balls. Finally, we were allowed to go on this plane. I think there was a lack of procedure and correct communication in this matter. So, we would like to have a real and correct refund for the time we wasted, the stress it caused en the financial damage we had. My husband missed more than one day (overnight, dinner, golf tournament) of his trip that was already paid. I couldnβt go to the wedding on Saturday because to tired after this hell of a trip back.- San Jose-Brussels
- Economy
Xavier D
Verified | Oct 20, 2024San Jose-Brussels
Economy
Weather conditions
Dear Mr, Dear Mrs, We would like to introduce a complaint against Air Canada for next reasons: - Really bad or no communication on the delays, new possibilities and finally cancellation of the flight - No compensation only a voucher. We were supposed to leave Costa Rica (San JosΓ©) in the morning of the 29th of August. We had to stand up very early (4am) because Air Canada changed the original flight at 10 am to 7.30 amβ¦ Once on the plane at 7.30 the first told us there was to much wind and finally let us for four hours in the plane without further explanation nor from the reasons nor for the options the passengers had. Finally, after four hours they told people could chose to leave the plane but without giving any explanation about the consequences of such a choice. We had no Wifi so we couldnβt inform family or check possibilities for the missed connection flights. So, after four hours I bought WIFI for one hour and after then minutes the let us leave the planeβ¦ Then we arrived at the airport where we received a small voucher for a lunch. It took such a long time to have some food and drinks because it was a very little small shop for the all plane. After again a long delay people started to get nervous. The crew at the desk refused to give further information nor to look for alternative connecting flights because βthe were not allowed to do soβ. Finally, after a few hours they started to do it because people got angry and more and more stressed. We received an alternative flight but then we so the made a mistake and booked the connection in Toronto only the next day of arrival! At the end of this very long day and after several rebookingβs, the cancelled the flight. We were taken to an hotel at 45 minutes by bus from the airport in the evening and received vouchers to eat. The hotel was very well organised. But we had to stand up again at 3.30 AM because there was a long rit to the airport and when we arrived there the gate was not even opened, it took ages to check in. We received new flights but for my family in different flights, my husband a direct flight to Brussels, for me one with a connection in Amsterdam. there were no places on the same plane and my husband already missed his connection on Friday to Dublin for a prepaid golf weekend with friends and one of my children had to attempt a wedding on Saturday morningβ¦ Next day, we left to Montreal. But when landed, I received a message that our connecting flight was again cancelled. After that I received confirmation that I could join my husbandsβ flights but there was only 10minutes for check in and as I had no ticket, I couldnβt pass the connecting flight barrierβ¦ At the airport desk of Air Canada in Montreal it started all over again, the didnβt know couldnβt help we should only leave on the 1th of Septemberβ¦. It was hellβ¦ Finally, after a lot of discussions and insistence they managed to put us on that direct flight to Brussels. We had to run like crazy through the airport and checks and when we arrive at the check in desk, they refused us βplane fully bookedβ. There I started to cry. We where already travelling since two days with a lot of stress and less sleep and we felt like ping pong balls. Finally, we were allowed to go on this plane. I think there was a lack of procedure and correct communication in this matter. So, we would like to have a real and correct refund for the time we wasted, the stress it caused en the financial damage we had. My husband missed more than one day (overnight, dinner, golf tournament) of his trip that was already paid. I couldnβt go to the wedding on Saturday because to tired after this hell of a trip back.- San Jose-Brussels
- Economy
Nathalie M
Verified | Oct 20, 2024San Jose-Brussels
Economy
Weather conditions
Dear Mr, Dear Mrs, We would like to introduce a complaint against Air Canada for next reasons: - Really bad or no communication on the delays, new possibilities and finally cancellation of the flight - No compensation only a voucher. We were supposed to leave Costa Rica (San JosΓ©) in the morning of the 29th of August. We had to stand up very early (4am) because Air Canada changed the original flight at 10 am to 7.30 amβ¦ Once on the plane at 7.30 the first told us there was to much wind and finally let us for four hours in the plane without further explanation nor from the reasons nor for the options the passengers had. Finally, after four hours they told people could chose to leave the plane but without giving any explanation about the consequences of such a choice. We had no Wifi so we couldnβt inform family or check possibilities for the missed connection flights. So, after four hours I bought WIFI for one hour and after then minutes the let us leave the planeβ¦ Then we arrived at the airport where we received a small voucher for a lunch. It took such a long time to have some food and drinks because it was a very little small shop for the all plane. After again a long delay people started to get nervous. The crew at the desk refused to give further information nor to look for alternative connecting flights because βthe were not allowed to do soβ. Finally, after a few hours they started to do it because people got angry and more and more stressed. We received an alternative flight but then we so the made a mistake and booked the connection in Toronto only the next day of arrival! At the end of this very long day and after several rebookingβs, the cancelled the flight. We were taken to an hotel at 45 minutes by bus from the airport in the evening and received vouchers to eat. The hotel was very well organised. But we had to stand up again at 3.30 AM because there was a long rit to the airport and when we arrived there the gate was not even opened, it took ages to check in. We received new flights but for my family in different flights, my husband a direct flight to Brussels, for me one with a connection in Amsterdam. there were no places on the same plane and my husband already missed his connection on Friday to Dublin for a prepaid golf weekend with friends and one of my children had to attempt a wedding on Saturday morningβ¦ Next day, we left to Montreal. But when landed, I received a message that our connecting flight was again cancelled. After that I received confirmation that I could join my husbandsβ flights but there was only 10minutes for check in and as I had no ticket, I couldnβt pass the connecting flight barrierβ¦ At the airport desk of Air Canada in Montreal it started all over again, the didnβt know couldnβt help we should only leave on the 1th of Septemberβ¦. It was hellβ¦ Finally, after a lot of discussions and insistence they managed to put us on that direct flight to Brussels. We had to run like crazy through the airport and checks and when we arrive at the check in desk, they refused us βplane fully bookedβ. There I started to cry. We where already travelling since two days with a lot of stress and less sleep and we felt like ping pong balls. Finally, we were allowed to go on this plane. I think there was a lack of procedure and correct communication in this matter. So, we would like to have a real and correct refund for the time we wasted, the stress it caused en the financial damage we had. My husband missed more than one day (overnight, dinner, golf tournament) of his trip that was already paid. I couldnβt go to the wedding on Saturday because to tired after this hell of a trip back.- San Jose-Brussels
- Economy
Shawn H
Verified | Oct 20, 2024Rome-Ottawa
Economy
Influence by other flights
Flight was delayed and then cancelled. Additionally new flight boarding pass did not include Star Alliance Golf status and privileges were difficult to procure.- Rome-Ottawa
- Economy
Phuongngocanh V
Verified | Oct 17, 2024Montreal-Toronto
Economy
Technical problems
We were notified 3-4 times verbally by the boarding staff that the delay was due to not being able to find a crew/a pilot for the flight. We were also sent 2 emails notifying us of this, with the listed reason being because of flight crew delays. I've attached those emails to the voucher/contact airline section. However, when they cancelled the flight, they gave the reason of unexpected maintenance, despite no other crew or pilots entering the airplane since the delay began. Once the flight was cancelled, only 1 pilot exited the plane. The timeline of the events is below. The times are in EST: October 13, 2024 8:25PM - flight began boarding with no indicated issues or delays for zones 1-3. October 13, 2024 8:32PM - Received email that flight is delayed due to crew delay. October 13, 2024 8:56PM - Received email that that flight is further delayed due to crew delay. October 13, 2024 8:57PM - Was told verbally that they could not find a pilot for the flight, plane deboarded. October 13, 2024 9:05PM - Received email that that flight was cancelled due to unexpected maintenance. October 13, 2024 9:15PM - Flight rebooked to 6:00AM flight. October 14, 2024 5:49AM - Flight take off delayed to 6:10AM due to air traffic in Toronto airport (YYZ). October 14, 2024 6:15AM - Take-off from YUL. October 14, 2024 7:15AM - Touchdown in YYZ. I was originally scheduled to arrive on October 13, 2024 at 10:34PM EST and was rescheduled to arrive on October 14, 2024 at 7:24AM EST. Air Canada provided 2 x $15 meal vouchers and a hotel voucher for Hilton Garden Inn for 2 people (my partner and I).- Montreal-Toronto
- Economy
Christopher T
Verified | Oct 17, 2024Montreal-Toronto
Economy
Technical problems
We were notified 3-4 times verbally by the boarding staff that the delay was due to not being able to find crew/a pilot for the flight. We were also sent 2 emails notifying us of this, with the listed reason being because of flight crew delays. I've attached those emails in the boarding pass section. However, when they cancelled the flight, they gave the reason of unexpected maintenance, despite no other crew or pilots entering the airplane since the delay began. Once the flight was cancelled, only 1 pilot exited the plane. The timeline of the events is below. The times are in EST: October 13, 2024 8:25PM - flight began boarding with no indicated issues or delays for zones 1-3. October 13, 2024 8:32PM - Received email that flight is delayed due to crew delay. October 13, 2024 8:56PM - Received email that that flight is further delayed due to crew delay. October 13, 2024 8:57PM - Was told verbally that they could not find a pilot for the flight, plane deboarded. October 13, 2024 9:05PM - Received email that that flight was cancelled due to unexpected maintenance. October 13, 2024 9:15PM - Flight rebooked to 6:00AM flight. October 14, 2024 5:49AM - Flight take off delayed to 6:10AM due to air traffic in Toronto airport (YYZ). October 14, 2024 6:15AM - Take-off from YUL. October 14, 2024 7:15AM - Touchdown in YYZ. I was originally scheduled to arrive at October 13, 2024 at 10:34PM EST and was rescheduled to arrive at October 14, 2024 at 7:24AM EST. Air Canada provided 2 x $15 meal vouchers and a hotel voucher for Hilton Garden Inn for 2 people (my partner and I).- Montreal-Toronto
- Economy
Evelyn P
Verified | Oct 16, 2024Toronto-Amsterdam
Economy
Husband was ill, and could not fly with me
He was able to meet with me two days later. He wanted to book a one way ticket to Amsterdam, but Air Canada denied him the use of the return flight. He had to rebook a complete new flight.- Toronto-Amsterdam
- Economy
- Loss: β¬1000
Andrea W
Verified | Oct 14, 2024Toronto-Winnipeg
Economy
No reason given
The flight was for my niece, Kassidy. She was on the plane from Newark to Toronto. As she got off the plane in Toronto, she was told that it's too late for the connector flight, even though it was still boarding. They told her they rebooked her for the next morning. Initially they told her she had to sleep in the airport until I forced them to at least get her a hotel room to which they did - 3 hours later! She arrived the next day. I went on the AC compensation site and it stated it was delayed due to aircraft availability so I didn't go any further than that.- Toronto-Winnipeg
- Economy
William M
Verified | Oct 10, 2024Toronto-Manchester
Economy
Claim escalated to airline
Unknown
On flight from Vancouver to Toronto where we were to board our flight to Manchester a massage came on the aircraft seat monitor advising a delay of next flight AC908. No reason included..- Toronto-Manchester
- Economy
- Claim escalated to airline
Geoffrey K
Verified | Oct 10, 2024Toronto-Madrid
Economy
I was refused boarding for the outward bond flight to Toronto because of wrong visa. My outward bound ticket that was issued at Madrid airport was taken from me at Brussels airport because I did have the correct visa to enter into Canada. There was not mention of my return ticket being made invalid. I was only made aware that the return ticket had been cancelled when I went to Taronto to return to Madrid. This caused me extreme embarrassment and distress. It put my in a position whereby I had to ask a friend to pay for my return flight. I wish for a refund to enable me to reimburse my friend
- Toronto-Madrid
- Economy
Amy B
Verified | Oct 9, 2024Montreal-London
Economy
Technical problems
Initial flight was cancelled due to a fault with the aircraft this was shortly after we were boarded. AC did sort out a hotel and provided us with 30$cad worth of food vouchers. A shuttle was provided but ended up taking an uber due to shuttle/drivers not being showing up for ~1hr. Re-allocated a 1300hrs AC flight flying to BOSTON, USA to then take a BA flight to LHR. I however did not have a US visa so I applied/paid for one however this not clear in time for the flight so I was unable to take this flight. The visa had then cleared around 30-75 mins after I was due to leave. I was then rebooked onto a direct flight to LHR with BA leaving at 2200hrs (this was later cancelled as well however BA have since compensated me for this). As a result of the initial cancellation with AC my return home was 3 days late, I had to keep changing ULEZ dates for travel back as well as arranging further pet care.- Montreal-London
- Economy
Ed S
Verified | Oct 7, 2024Vancouver-Toronto
Economy
MISTREATMENT
I have been a loyal customer for AC for over 20 years. I have had several different status including 100K over these years. I have never received such disgusting treatment by anyone in any service industry company. I broke my leg while in Vancouver and decided to use my credits for an upgrade. Airport staff was phenomenal like always but Mr. Justin (flight attendant on business class) was very unhappy when I politely asked him if he could place my hand luggage on the bin above the seats. He out loud, so that everyone could hear, "educated me" as how we should ask for that as they don't have insurance and if he hurt himself he would be jobless. He did place the bag up in the bin. I was shocked and embarrassed. Once it land, he handed my crutches and I proceeded to get my bag myself as other flight attendants offer help, I refused. Once out of the plane, Mr. Justin finds me carrying my bags, crutches and starts laughing and making gestures with his arms.... A shame to your brand, your business and the uniform.- Vancouver-Toronto
- Economy
Anna C
Verified | Oct 6, 2024Calgary-London
Economy
No window seat
we disapontingly we didn't get our pre booked and pre paid window seat both ways. Outbound we were in the middle 4 seats. Inbound we were wlseated next to a wall.having to twist our necks behind us. It was our dream trip but the airline let's us down both ways . As we thought it was guaranteed if we paid to book our seats. The food was also appalling and lacking . It was very upsetting not to be next to the window.- Calgary-London
- Economy
- Loss: β¬50
- Desired solution
Expenses reimbursement
Anna C
Verified | Oct 6, 2024London-Vancouver
Economy
Wasn't given a pre booked window seat
When checked a window seat wasn't given as pre paid and pre booked as arranged we had to sit in middle 4 seats 2 on the left this was really what we didn't want as it was our dream holiday and wanted to see out the window. The stewards said it was a full plane and we were unable to move- London-Vancouver
- Economy
- Desired solution
Expenses reimbursement
David B
Verified | Oct 6, 2024Quebec-London
Economy
Technical problems
I claimed direct for flight disruption and expenses .have not heard back on expenses but refused flight disruption . Finally arrived Heathrow 10.00 am 29th September 24 hours late. On our flight AC7939 due to depart 17.10 27th September we were 1st told there would be a delay of 2 hours due to an aircraft maintenance problem . The next thing we were told was the flight was cancelled after approximately another 2/3 hours. They then supplied a list of hotels for an overnight stay. I had to cover all hotel and taxi expenses and claim back. Our flights were rearranged for 28th September AC1981 19.50 Quebec to Montreal and AC0864 Montreal to London Heathrow 22.20 arriving 10.00 29th. They supplied food voucher on 28th for 15 Canadian Dollars each. The only inconvenience was rearranging collection at Heathrow. No event was missed and assuming they will reimburse the hotel and taxi costs no further money was lost.- Quebec-London
- Economy
Maxine S
Verified | Oct 5, 2024Nashville-Toronto
Economy
Technical problems
We received an update from Air Canada about a flight delay of one hour while we were in our Uber on the way to the airport. We then received three other updates about delays from Air Canada until our flight finally arrived 4 1/2 hours late.- Nashville-Toronto
- Economy
Trevor S
Verified | Oct 4, 2024Nashville-Toronto
Economy
Technical problems
We were initially informed of a "mechanical issue" to our plane that would delay our flight by 1 hour, while on our way to the airport in our Uber. We then received 3 other updates while at the airport, over the course of the next 3 hours, that informed us of our delay. We finally got on our plane 4.5 hours later. We arrived at our destination (Toronto) 4.5 hours late. We contacted Air Canada as per the instructions after the 72 hour period, and we were NOT able to verbally speak with a customer service agent, Instead, we received a notice that our appeal for compensation was denied due to the cause being "Mechanical Issue to the Plane".- Nashville-Toronto
- Economy
Peter Nikolaevitch D
Verified | Oct 4, 2024Montreal-Amsterdam
Economy
Technical problems
Flight AC900 was cancelled about 4 hours before departure. After endless waiting and calling, an alternative flight with a stop was offered, which was logistically very complicated. The phone expenses were made on reaching the Air Canada helpdesk for changing the alternative flight. The tickets were then changed and paid by Air Canada. Diner vouchers were given, also hotel stay. But we had to pay for the breakfast, see attachment. Finally arrived at destination about 24 hrs later. Dated train tickets were invalid because of delay. Two new tickets had to be bought on arrival. Some private and business appointments were missed. Also especially the elder grandparents and the 2 children were really annoyed and bothered by the delay, had to recover physycally and mentally the days after.- Montreal-Amsterdam
- Economy
Mark M
Verified | Oct 4, 2024Montreal-Rome
Economy
Don't remember
Flight from montreal to rome (ac0892) was suppose to take off at 19:30, then was delayed until 21:20 then it got delayed again until 00:00 due to mechanical issues- Montreal-Rome
- Economy
Lucas C
Verified | Oct 4, 2024Montreal-Barcelona
Economy
Technical problems
air canada cancelled 30 minutes before boarding due to ¨unforeseen maintenance issues¨, as they clarified 3 weeks later in an email which communicated that they would never pay for the compensation nor the hotels.- Montreal-Barcelona
- Economy
Patrice F
Verified | Oct 2, 2024Dallas-Fort Worth-Paris
Economy
Technical problems
I arrived at 7:30am on 9/11/2024, for my flight that was heading to Paris with a connecting flight through Montreal. When we were suppose to board the flight, we were notified that the flight was delayed in Houston because had a mechanical issue and it needed a part put on the plane somewhere. After 2 more notifications of delays, we heard nothing. Then when inquiring about the delay the counter rep to us that this was very overwhelming for her. 3 hours later we inquired again about the flight and was told that they were waiting on the plane. About an hour later the counter finally informed us that the flight was cancelled. There was a scramble to get rebooked and i did, however no one informed the baggage people that the flight was cancelled and they needed to return our luggage. It took an addition 1.5 hours to get our luggage back and we were pressed for time because we needed to go to a new terminal for the new flight. This flight left at about 330 or 4. So I make the new flight but get to Frankfort Germany hand have another delay of a couple of hours. I was suppose to get to Paris at 7am originally, however did not make it until 5pm. I was suppose to be there for 2 days, but ended up with one day. In total I spent almost 24 hours at the airport. I travel all the time and this was my birthday trip, so I was not please at all. Not with their communication or the actions they took letting us sit there all that time and not saying nothing.- Dallas-Fort Worth-Paris
- Economy
Pierer D
Verified | Oct 1, 2024Montreal-Brussels
Economy
I used the website of Air Canada but it seems that I am not within their regulations for asking for reimbursement. I added an extra cost for extra leg room. In the solution Air Canada provided, I did not have extra leg room (146 euros - proof of payment was added as attachment) despite I have paid for it and arrived much later than orinally planned at home
- Montreal-Brussels
- Economy
Rebecca F
Verified | Sep 29, 2024Montreal-Quebec
Economy
Montreal airport
We flew business class and paid ALOT extraβ¦weβre so hungry, flight attendants gave ZERO service.. ZERO, not even a bag of pretzels. I will never ever ever fly air Canada again and I fly alot- Montreal-Quebec
- Economy
Brenda S
Verified | Sep 27, 2024Toronto-Schonefeld
Economy
Problems at airport
Late leaving montreal, trapped on airplain, would not let us off, never told us before getting on plane about delay. I have disablilty. then when we arrived in Brussels, we were late, missed connecting flight, then had to go to Frankfurt then Berlin, instead of Brussels to Berlin. They never offered anything.- Toronto-Schonefeld
- Economy
Ashley O
Verified | Sep 27, 2024Toronto-Vancouver
Economy
Want to reschedule - daughter in hospital
Our daughter (lap rider- if that matters) was rushed into sick kids hospital with a skull fracture and brain bleed. Thankfully, she is ok and we were discharged after a week of care. However, she is unable to fly as per the neurosurgeonβs recommendation for our flight to Vancouver. Air Canada will not allow us to change our flights to a later date. The purpose of the Vancouver trip is to introduce our daughter to my MIL who is unable to travel herself. We just want to push our flights back 4 weeks. Really wish someone at Air Canada had some compassion and would let us reschedule during this incredibly hard time.
- Toronto-Vancouver
- Economy
- Loss: β¬1041
- Desired solution
Expenses reimbursement
Sudarshan L
Verified | Sep 26, 2024Toronto-Delhi
Economy
i am not sent delay baggabe commpasion cod of 4500 from last
i phone the office18886892247 from last one year my claim no is cas5743497z2s6c5 pl eslove the case- Toronto-Delhi
- Economy
- Desired solution
Greg N
Verified | Sep 26, 2024Vancouver-Sydney
Economy
Safety Demo and in flight food
The safety demonstration or lack thereof. I asked a number of friends we were travelling with what they thought of the safety demonstration and video. They all had the same reaction... None saw it! It was rubbish. The food inedible, in all honesty the most disgusting in-flight food I have ever had dropped on the tray in front of me. I took photos, I wouldn't feed it to my dog. I was only able to drink the water and juice offered and the tiny 5 or six cubed pieces of fruit. I had to endure a 14 hour flight with nothing to eat. The cabin was dimmed during our 'meals' you couldn't even see what you were eating. The cabin staff member making announcements through the cabin could not be understood. Her grasp of English was terrible. I never understood a word of what was said. In the end we were hoping we might hear something understandable from the flight deck at some point during the flight, but it was complete silence from them.- Vancouver-Sydney
- Economy
- Desired solution
Hosta H
Verified | Sep 26, 2024Toronto-Goose Bay
Economy
DAMAGED LUGGAGE AND MISSING ITEMS
Case # CBO AC 114887 (DAMAGED BAG) # CAS-8062559-C1K5L1β(MISSING ITEMS) File reference number# YYZAC97634 Hi, I would like to submit a formal complaint regarding my case numbers above. These case numbers are related to damaged and lost goods while my luggage was in the hands of Air Canada staff. On July 31st 2024, upon arrival at my destination, I noticed my lock key securing my luggage had been damaged and my luggage was unlocked. This resulted in me being unable to secure my luggage as the luggage zipper was tampered with. When I opened my luggage, I noticed my items were dishevelled and items were missing. My hair straightener and entire make-up bag containing newly purchased and expensive make-up items were missing. I immediately contacted Air Canada and reported this. I was informed by any Air Canada rep that they typically will leave a note when they remove items that do not meet their standards however no note was left in my luggage nor was one provided to me. I then contacted Air Canada and submitted a claim for my damaged and lost goods on August 1st, 2024. The above case numbers were provided upon my claim submission. On August 16, 2024, I was notified that my luggage was not repairable by Canada Luggage Depot and my case number was returned back to Air Canada to handle. Since August 16, I have been reaching out to Air Canada for an update however I was repeatedly informed someone was working on my file and I would get an update. No one contacted me for several weeks and I had to repeatedly contact Air Canada to get some sort of update. I have spoken to one managers and two supervisors whom had informed me that they are attempted to contact Customer Relations as they are responsible for handling my claim. I was advised Air Canada is emailing Customer Relations and there is no phone number to reach any one. I was recommended to email Customer Relations in an attempt to expedite this which I did on September 17, 2024 and have yet to hear back. When I spoke with an Air Canada manager, I also brought it to their attention that online I see my case number stated as completed and the manager advised that this means the luggage had been returned to me. The manager was unable to explain this to me as my luggage was deemed unrepairable at the onset of my claim and its currently still damaged. Not to mention this travel was my very first time using this newly purchased luggage. Today is September 25, 2024 and its been over 50 days since my loss. There is misrep on Air Canada's end as they have updated my case as resolved when it has in fact NOT been resolved. I was also informed my case is prioritized yet here we are at over 50 days. I was given false hope and fake promises by Air Canada reps advising me a manager would contact me within 24 hours, yet NO ONE got in touch with me. Lastly, I had to repurchase my lost and damaged goods out of pocket and NO settlement has been presented to me. Fraud is evident here as Air Canada is updating their claims as resolved when the client has yet to be provided with an update regarding their claim nor a settlement presented. There is a lack of integrity as the managers (Craig) and supervisors have little to no information regarding my matter. Do you even train your staff ?! Lastly, customer service and empathy seems to be the last worry for you folks as you have yet to replace my damaged and lost items under the care of YOUR staff. I have wasted not only my own money to replace my items but I have also had to waste lots of my personal time (over 4 hours) waiting to speak with a rep, manager and supervisor whom did not give me any answers. I would like to hear from someone who can provide me with some actual information regarding my case numbers above AS SOON AS POSSIBLE. Bye, Hosta Hamid hosta.hamid@hotmail.com- Toronto-Goose Bay
- Economy
- Desired solution
Rudy M
Verified | Sep 25, 2024Brussels-Los Angeles
Economy
Weather conditions
Air Canada kept the situation of the flight until 07.30h as βdelayed β after that as βcancelled β. Our airplane had to arrive from Toronto YYZ during the night. Departure on Brussels Airport was scheduled at 09.30h. We had to come back the next day 19/8 for a replacing flight via Amsterdam to LA, a hotel room for the night was impossible and could not be made available due to the great amount of passengers involved, so they told us around 9.00am. We had to travel home and back the next day 19/8 and provide a meal on 18/8. During waiting time we also drank a cup of coffee , for a total cost of 514,20β¬. Air Canada didnβt provide anything for the rest besides new tickets for LA the next day 19/8.- Brussels-Los Angeles
- Economy
Helene A
Verified | Sep 24, 2024Montreal-Rome
Economy
Don't remember
Our flight was delayed 3 times due to repain of the plane. We where suppose to leave at 19:30 and we finally took off at 12:45 by the time the boarding was completed- Montreal-Rome
- Economy
Michael M
Verified | Sep 24, 2024Toronto-Vancouver
Economy
No reason given
Air Canada has always been my go-to airline for Canadian flights for 20+ years. Iβve been an aeroplan member for about the same amount of time and have rarely had any complaints. I recently had a flight booked, AC189, from Toronto Pearson airport to Vancouver YVR on Sept 7. It was meant to leave at 8:05AM. I pre booked a cab for just after 5:30AM from East Toronto to the airport. I received a text message during my cab pickup time saying my flight was cancelled. After cancelling my cab (and having to pay a fee for it), having no idea what I was going to do, I received another message saying I was being rebooked on flight AC2089 leaving at the original time. So then I was scrambling trying to book another taxi to the airport because Iβm thinking Iβll be running behind, and it turns out to cost $80, twice as much because it was last minute and not booked in advance. Upon getting to the airport I received another message saying the flight was delayed by 1 hour. After lining up amidst all the chaos and disgruntled passengers and staff, I finally get to the front and they simply tell me I canβt check in for another hour for some reason (I was told the system would be online again by then for sure). I wait another hour and line up all over again. As soon as I once again get to the front of the line they tell me I still canβt check in and no one knows whatβs wrong exactly. I continue to wait until I receive another text message saying the flight is delayed another hour. This happened 4 times. A delay every 45 minutes or so. Even after we finally boarded there was yet another delay while we just sat on the tarmac for another 30 minutes. We ended up taking off after 11am. All in all it was essentially almost a 12 hour trip door to door to Vancouver, for what should have been a simple domestic flight. I had to completely change my plans that were lined up for the next leg of my travel, and pay for an extra day of dog sitting on top of that. I havenβt experienced anything like this in years of frequent travel. This is so far below the standards of what Iβve known Air Canada to have had in the past. Even other airlines during extended consecutive delays like this will at least offer a small food voucher while youβre stuck waiting. I will definitely second guess my airline decisions for the future if this is how things are handled now.- Toronto-Vancouver
- Economy
Dan B
Verified | Sep 24, 2024Victoria-Toronto
Economy
Technical problems
Flight was canceled, leaving me to overnight in Vancouver and arriving home the next day. It was canceled only a couple hours before the scheduled departure. Apparently due to mechanical issues with the plane.- Victoria-Toronto
- Economy
Lee J
Verified | Sep 24, 2024Vancouver-Birmingham
Economy
Seating
I paid and booked my seats and none are what I initially selected what is going on I would like to be refunded for a service I paid for and never received totally annoying to say the least when you are a group of four. Reg: NAPUW8. AC838 Mr Lee Jepson.- Vancouver-Birmingham
- Economy
- Desired solution
Malina L
Verified | Sep 24, 2024Montreal-Barcelona
Economy
Technical problems
This was the reply from air canada to our claim: Thanks for contacting us about your request for compensation due to your flight disruption. We've reviewed your booking and weβve confirmed that the root cause and the most significant contributing factor of your delay was due to Β¨This flight was delayed due to unforeseen maintenance that does not include scheduled maintenance or mechanical problems identified during scheduled maintenance." In accordance with the Air Passenger Protection Regulations, a delay caused by: "This flight was delayed due to unforeseen maintenance that does not include scheduled maintenance or mechanical problems identified during scheduled maintenance." It is determined to be within our control but required for safety-related reasons and you are not eligible to receive any compensation. Learn more about your rights when there is a flight disruption.- Montreal-Barcelona
- Economy
Hyun-Sup Shon S
Verified | Sep 24, 2024Newark-Vancouver
Economy
Problems at airport
Flight was to leave at 6pm on Sept 02,2024. Delay bit if at to 830pm, another delay to 925pm. At this point I asked Air Canada if we could get rebooked and get a hotel as weβre probably not leaving until the morning. I was told the flight isnβt canceled and they couldnβt offer anything yet. I asked for a meal voucher and was told there were none. Flight further delayed to 10pm. Finally boarded and sat on the tarmac til 130am and was informed by the pilot that the crew could not fly because it would be over their 13 hours, I did record the announcement the pilot make. After we deplaned around 230 asked the agent if we could get a hotel voucher and was told they needed to wait for the flight officially he canceled. Around 330 we were told the flight was canceled due to air traffic issues and there would be no food vouchers or hotel vouchers and to contact air Canada to make further arrangements. We ended up flying home on AC 547 on Sept 03, 2024 and arrived at 1130am, 14 hours later then what we had booked.- Newark-Vancouver
- Economy
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