Air Canada complaints: comments, page 19
1,121 comments
Scarlet G
Verified | Sep 1, 2024
Calgary-Vancouver
Economy
Racism and mistreated
My husband and I were super disrespectful treated on the plane . Hi , This email it’s to make a formal complain about one of your “ flight attendant “ and I use quotations because that person doesn’t have the morals or ethics to work in customer service at all . I will go beyond and say that she was pushy , racist , and talking to me like low class neighbor fighting with the next door person . She has actittud , she was talking about taking my and my husband to the gate just few seconds after she was talking to us . She was making a show about a phone call that my husband answered and was about to hang up the call but that “ flight attendant “ approached to him like an enemy or someone who has some personal bad feeling toward someone. She was definitely unprofessional , unethical at the least . I have been on other flights where I have been told that phone has to be off or purse under the seat or anything but I have been treated with respect . That “ flight attendant “ made us feel so unwanted and uncomfortable in an airline that it’s supposed to give a pleasant customer service to their clients . I personally am a polite person who treat others softly how I like to be treated and today I was the SHOW of the plain in front of everybody feeling as uncomfortable as I haven’t felt in years. I hope that my bad experience today it help for future customers wouldn’t pass the humiliation that I passed today for the unethical behaviour of this “ flight attendant “
- Calgary-Vancouver
- Economy
Ameed Q
Verified | Sep 1, 2024Halifax-Dubai
Economy
Technical problems
After they make rebooking on 30/8/2024 and i reach to the airport at halifax , they inform me there mistake in booking and yiu are not appear on system even i have confirmation ticket from them and email , after two hour they rescheduled flightto be on 1/9/2024 from Halifax - Toronto- Dubai under new code ( QYSYAM)- Halifax-Dubai
- Economy
Martin L
Verified | Sep 1, 2024San Francisco-Toronto
Economy
I had to change the dates of my trip to the U.S. and Canada
I had booked a trip to the U.S. and Canada and had to change the dates from 2nd July 2024 because my mother had passed away and the funeral had to be arranged for when our trip was scheduled to take place. I arranged the for the trip to be postponed and reschedule the flight from San Fransico to Toronto for 6th January 2025 when we could all next be available to travel.
- San Francisco-Toronto
- Economy
Diana P
Verified | Aug 31, 2024Toronto-Lisbon
Economy
No reason given
Due to the first flight delay, I missed the other flight in my itinerary. Aircanada booked me another flight with tap air Portugal and my luggage was lost due to the original disruption- Toronto-Lisbon
- Economy
Kalliopi K
Verified | Aug 31, 2024Athens-Montreal
Economy
Ticket number: 0144272382221 Name: KALLIOPI KONTE Flight from ATH to YUL 31/08/24 12:10 Passport number: AY7041514 Aeroplan number: 339452799 I arrived at Eleftherios Venizelos Airport two hours early. I mistakenly took my previous expired passport and my parents were om the way to the airport to bring me my valid one. I had already checked in via Air canada app 24 hours earlier and Mr Orfanos Karolos at the Air Canada desk cancelled my boarding pass while took my checked suitcase. He did not guide me and he refused to let me pass once i showed him my new valid passport. I informed him that i was waiting for my passport but he was rude and told me that there is no way to let me in. I wasnt even able to travel without a suitcase because he cancelled my boarding pass. This resulted in loosing my flight and i booked a new one for tomorrow with booking reference 4HIKAK.
- Athens-Montreal
- Economy
Peter K
Verified | Aug 30, 2024Toronto-Willemstad
Economy
Business cabin toilet not available
The toilet in the business cabin is not operational. They shouldn't fly us in a damaged aircraft. I have a disability and I'm worried I'll pee my pants. This is inhuman.- Toronto-Willemstad
- Economy
- Loss: €4000
- Desired solution
Refund
Entsar A
Verified | Aug 29, 2024Ottawa-Baghdad
Economy
Air Canada Staff deny me boarding, went in time no passenger was their still talk to them show them the legal Canadain Passport and the documents from the Iraqian embassy with my original Iraqian passport as i am originally born in Iraq. The embassy assured me that the role is getting visa from Baghdad international Airport on arrival. The staff left me with no answer till the airplane left ? Talked to supervisor she left me too with no answer ? I am senior with disabilities just for the information. Also I went to other airlines and traveled to Baghdad, Iraq and get visa from the Baghdad international Airport was easy as 1 2 3 no problem with Iraqian Passport I could stay no limit time . Thank you for your support The incident was shocking to me how the staff ignored me with no response for long time till the airplane left ? I didn't get unanswer to this day I lost my ticket price and my family for 40 years I was working here couldn't see them while they were waiting .? I am senior citizens of Canada bern working all my life till now never see customers service ignore decent person wanted to know why they ignore my case ? Even with the evidence from the Iraqian embassy document or the phone call to them they never responded? I didn’t travel final
- Ottawa-Baghdad
- Economy
Artemii B
Verified | Aug 29, 2024Toronto-Rome
Economy
Technical problems
Here is the formal complaint I sent to Air Canada and got a rejection with the comment: Dear Mr. Badianov, As the disruption is due to weather, and you do not meet any criteria for the exception list, no expenses or compensation is due. If you got a hotel, I would submit the claim to travel insurance if you have it. Thank you for this final opportunity to review your case. I will comment spots which look important. Subject: Formal Complaint and Compensation Request – Booking Reference: 39IV4H (Flight Delays and Service Failures) Dear Air Canada Customer Relations, I am writing to file a formal complaint and request compensation for the significant disruptions and poor service I encountered during my travel on August 17th and 18th, 2023. My booking reference is 39IV4H, and the events surrounding this trip caused considerable inconvenience, financial loss, and distress. On August 17th, my initial flight from Toronto to Montreal (Flight AC414) was canceled due to weather conditions. While I acknowledge the uncontrollable nature of this cancellation and the disruptions it caused across the airport, the subsequent rebooking and service failures lie entirely within Air Canada's responsibility. Comment: in the attached travel eternity you may find that I initially was flying to Rome via Montreal – this trip got cancelled and I got rebooked vie Brussels. For this Montreal component – basically most flights were cancelled and seemingly actually due to weather, so I never thought to complain about it. I was rebooked onto a flight from Toronto to Brussels (Flight AC826) intended to connect to Rome. Unfortunately, this flight faced continuous delays, keeping us at the airport for over five hours with limited and inconsistent communication. We were first informed that the aircraft was unavailable, followed by reports that the replacement aircraft had a mechanical issue. Ultimately, we were told that the flight crew is to tired/it is too late for them to fly, leading to the cancellation of the flight at 1:00 AM. Given the sequence of events, it is clear that these delays and the final cancellation were within Air Canada's control, falling under the criteria for compensation as outlined by the Canadian Transportation Agency. Comment: it was basically this sequence of events – we wait for aircraft, then something is broken in it, last one when we been told plane is cancelled – they said that pilots are too tired to fly that late. AC current claims that it was cancelled due to weather – which does not seem to be true – in contrast to Montreal flight, a lot of flights were departing while Brussels one got cancelled. Additionally, sequence of reasons provided by AC personal does not seem like weather-related. Despite these circumstances, passengers were abruptly directed out of the airport without any support—no transportation, accommodation, or meal vouchers were provided. The handling of this situation by Air Canada staff was unprofessional and disrespectful, further compounding an already distressing experience. Additionally, when I retrieved my luggage, it was soaked and damaged, making the situation even worse. Comment: here important thing to mention, before they told us to go away, AC reps explicitly said, 300 bucks for overnight accommodation will be provided upon request – they never mentioned it would be conditional upon investigation of cancellation reasons. Current AC refuses to give these 300. Following this, I was rebooked onto a flight nearly 24 hours later, finally reaching Rome on August 18th. Upon arrival, I discovered that my luggage had remained in Toronto. Rome was only a transit point for my final destination in Bulgaria, where I had a planned 1.5-week stay. Due to the expected delays in delivering the luggage to Bulgaria, I had to request that it be returned to Canada instead. The cumulative delays, poor communication, and mishandling of my baggage have resulted in substantial financial and emotional costs. I am therefore requesting the following compensation: First, according to Air Canada’s compensation guidelines for a delay of over 9 hours, I am entitled to $1,000 CAD. My final arrival delay exceeded 24 hours, and the primary causes of the delays—mechanical issues and crew scheduling—were within Air Canada's control and not related to safety concerns. Second, as I received no assistance following the cancellation of the Brussels flight, I am requesting $300 CAD to cover the costs of accommodation, food, and transportation during that time. Additionally, I am claiming $300 CAD for the distress caused by the unprofessional conduct of Air Canada’s staff, who provided confusing and conflicting information while handling the situation with a lack of respect and empathy. Lastly, regarding the mishandling of my luggage, I am requesting $700 CAD, which includes $300 for the cost of adjusting connecting flights due to the rebooking to Rome via Brussels and $400 for the damage caused by the soaked and delayed luggage. In total, I am requesting $2,300 CAD in compensation. I believe this request is both reasonable and aligned with Air Canada’s own compensation policies and the guidelines established by the Canadian Air Passenger Protection Regulations. I trust that Air Canada values its customers and will address this matter promptly. I look forward to receiving the requested compensation within 14 days. Should you require any further information, please do not hesitate to contact me. Thank you for your attention to this matter. Sincerely, Artemii Badianov Comment: overall, I brought up bunch of things hoping some will work – I believe you know better if any of the points make sense. Overall comment on attached receipts: 1) I got escorted from YYZ at 1:30 am, despite trying to get hotel, everything was booked, so I attached receipts from Lyft to get back to my home place. 2) Air Bulgaria – had to reschedule subsequent flight. 3) Wizz Air – when I got rebooked from Toronto-Montreal-Rome to Toronto-Brussels-Rome, I booked a direct flight from Brussel to my final destination, as the layover was like 10 hours – idk if that is something valid to claim but still. Addition comment: When I finally got to Rome, they left my luggage at YYZ – its been close to 2 weeks – it is not yet delivered even though I asked to deliver it back to my home place in Canada.- Toronto-Rome
- Economy
Andrew G
Verified | Aug 29, 2024Madrid-Toronto
Economy
Don't remember
The original fight was due to leave Madrid at 12:45pm local time but we ended up boarding in Madrid at 730pm. The Flight arrvied in Toronto at 10:02 PM and we collected our bags from the baggage claim at 10:44pm (one of our bags was delayed and delivered to us the next day). The delay was explained as mechanical issue and when we were initially boarded on to the flight the engine wasn't working and they needed to test it at the gate. This required the removal of the air conditioner which made the cabin too hot for passengers (1 person passed out at their seat). This required us to deplane while the engine test was conducted. I had to work the next day and initially planned on getting home from Madrid at 5pm and due to the delays ended up getting home closer to 12pm. We are also traveling with a small child and wanted to limit the amount of time on the plane (which is why we booked a direct flight) and ended up spending 2x as long on the plane with her. Air Canada provided us 30 Euros for the family to get lunch.- Madrid-Toronto
- Economy
Jin A B
Verified | Aug 29, 2024Vancouver-Nice
Economy
Don't remember
My daughter and I were misconnected and stayed overnight in San. The airline said that we were rebooked with Air France for Paris the next day and they provided us a voucher for a hotel and 4 15 dollar vouchers to cover 3 meals of 2 people that could be used in the airport only. We discovered the next day that Air Canada was overbooked with Air France, so we couldn't get seats for Paris. We were transferred to a third-party airline that had a layover at Amsterdam and then Nice. Finally, we arrived in Nice on March 17th at 16:30. The arrival time was delayed 25 hours from the original arrival time. I submitted a claim only for dinner we had in San Francisco because I couldn't find any form I can use for other expenses and compensation. I have been waiting for their response.- Vancouver-Nice
- Economy
Paige H
Verified | Aug 28, 2024Newark-Halifax
Economy
Technical problems
My flight was cancelled due to crew constraints. My travel partner was reimbursed and I was not. The fight was nonstop and we had to take a flight the next day with one stop.- Newark-Halifax
- Economy
Annamaria M
Verified | Aug 28, 2024Toronto-Thunder Bay
Economy
No reason given
I was supposed to travel from Toronto to Thunder Bay on August 18 at 8:55 p.m. A few hours before my flight, Air Canada sent me a text message saying that my flight was delayed. They changed the flight time to 10:45 p.m., and that flight was also delayed until 12:00 midnight. At that point, they then cancelled my flight until the following day, Monday, August 19th, at 8:55 p.m., without a clear reason.- Toronto-Thunder Bay
- Economy
Elliot C
Verified | Aug 27, 2024Los Angeles-Stockholm
Economy
Technical problems
Flights was canceled after I already checked in and then put on another flight 9.5 hours later through a different layover airport making my trip overall delayed 12h missing a whole work day and meetings in Stockholm.- Los Angeles-Stockholm
- Economy
Lourdes B
Verified | Aug 26, 2024Montreal-Tokyo
Economy
Don't remember
Hi, the flight was suppose to leave at 12:50PM on 9th Aug-2024. We were already on the plane (onboarding was finished) and it was informed to us that was a mechanical issue with the plane. We were asked to leave the plane and after a couple or hours on the airport waiting, they informed us that the new time for the flight was around 8:20PM (a delay of 7.5 hours)- Montreal-Tokyo
- Economy
Mifzaal F
Verified | Aug 26, 2024Toronto-Edmonton
Economy
Technical problems
There was an issue with the fuel transfer system in one of the tanks and we had to divert to Winnipeg mid flight. We arrived 4+ hours late.- Toronto-Edmonton
- Economy
Regina L
Verified | Aug 25, 2024Montreal-Vienna
Economy
We left Ottawa 3 hrs late. Missed our connecting flight to Vienna. We had first class tickets…. They wanted us to stay in a hotel for 1.5 days then fly out or we could fly to Venice. However only I got to fly first class my son and little boy got sorted in premium economy…… we pay 1300 for upgrade and two of us never got to use it cute of this mess…… No one has offered to pay us back …. Hrs and hrs on hold on the phone …… They just don’t give a shit…………….. They are hoping that people give up cause it is so difficult trying to get anywhere…. Shame on them
- Montreal-Vienna
- Economy
Debra G
Verified | Aug 25, 2024Toronto-Athens
Economy
Don't remember
Too many changes on departure. Very disappointed. Then we arrived in Athens & no ramp available for passengers to deplane. We were then transported by bus to arrivals. By this time we all experienced extremely long line up to process us.- Toronto-Athens
- Economy
Andrew Ross Foley K
Verified | Aug 25, 2024Fredericton-Madrid
Economy
Successful claim
Problems at airport
Was unable to arrive in Madrid in time for my Madrid-Amsterdam trip on 19/08/2024 due to the cancellation of the flight to Montreal (AC683) and next day delay of air Canada flight AC1527 which forced an additional day in Canada leading to a required rebooking of the Madrid-Amsterdam flight with KLM.- Fredericton-Madrid
- Economy
- Successful claim
Matthew H
Verified | Aug 25, 2024London-Cancun
Economy
Technical problems
Flight was delayed due to mechanical reasons so would miss connecting flight to cancun. Then my flight was overbooked so i had to switch flights to an even LATER flight. Emailed airline for compensation only to be told it was a weather issue- London-Cancun
- Economy
Rita A
Verified | Aug 24, 2024Halifax-Toronto
Economy
Technical problems
Dear Madam/Sir We had a flight from Halifax to Toronto on Saturday at 8:20 pm. Around 4:30 pm, I received a text informing me that our flight had been cancelled due to a mechanical issue and would be rebooked. At 4:55 pm, I received another text stating that our flight was rebooked for 6:05 pm, and we were asked to arrive at the airport, even though it was only one hour before the new departure time. We were not prepared to leave that early, as our original flight was at 8:20 pm, but we rushed to the airport, leaving some of our belongings at home. We had been looking forward to this vacation for a few months. Upon arriving at the airport, we received another text informing us that the flight was delayed until 10:00 pm, and later to midnight. As a result, we had to stay in the airport for six hours with our three-year-old child. My wife and baby experienced a three-day delay last year due to a staff strike. No one from the airline provided support or guidance during that time. Now, with this recent experience of rushing to the airport due to a last-minute flight change, only to face multiple delays and waiting for hours with our three-year-old, it feels like a repeated pattern of poor service. I would be grateful if you consider my complaint.- Halifax-Toronto
- Economy
Reza A
Verified | Aug 24, 2024Halifax-Toronto
Economy
Technical problems
Hi Madam/Sir We had a flight from Halifax to Toronto on Saturday at 8:20 pm. Around 4:30 pm, I received a text informing me that our flight had been cancelled due to a mechanical issue and would be rebooked. At 4:55 pm, I received another text stating that our flight was rebooked for 6:05 pm, and we were asked to arrive at the airport, even though it was only one hour before the new departure time. We were not prepared to leave that early, as our original flight was at 8:20 pm, but we rushed to the airport, leaving some of our belongings at home. We had been looking forward to this vacation for a few months. Upon arriving at the airport, we received another text informing us that the flight was delayed until 10:00 pm, and later to midnight. As a result, we had to stay in the airport for six hours with our three-year-old. Last year, my wife’s flight with air Canada was delayed for three days due to strike and they were not responsible to figure it out. I would be grateful if you consider my complaint.- Halifax-Toronto
- Economy
Hans S
Verified | Aug 23, 2024Los Angeles-Keflavik
Economy
We were scheduled for Viking Cruise - My flight cancelled
Married couple with different last names. No notice of cancellation of my portion of the flight. Found refund in CitiBank for my flight only. No explanation and no options. Had invested $14,000 for non-refund Viking cruise and air - Now flight not available for me and non-refundable for her. No answers provided - no notification. No care to married seniors.
- Los Angeles-Keflavik
- Economy
- Loss: €14000
- Desired solution
Laia R
Verified | Aug 23, 2024Fredericton-Madrid
Economy
Successful claim
Problems at airport
In total our arrival to Madrid was delayed for 2 complete days. The first flight (Fredericton to Montreal) was cancelled do to problems in the Montreal ariport and we lost the connection. Air Canada re-schedueled our flights for the 18th of August 2024 from Fredericton to Toronto, this flight was delayed and we could not take out connection from Toronto to Madrid. Finally, we took a flight to Toronto on the 19th of Augusto 2024. Andrew Keats had a flight from Madrid to Amsterdam on the 19th of August, which he lost and had to pay another flight for the 21st of August 2024, costing more money.- Fredericton-Madrid
- Economy
- Successful claim
Gursewak S
Verified | Aug 23, 2024Vancouver-Winnipeg
Economy
I arrived 1 hr 45 mins early but still they refuse to help me. Because everyone said we are helping someone else. I asked almost 5 agents but everyone keeps sending me to other person. They were so rude.They dont care about it at all
- Vancouver-Winnipeg
- Economy
Rashma M
Verified | Aug 22, 2024Toronto-Austin
Economy
Baggage soaked
My husband and I were flying to Austin Texas to attend a wedding. The wedding was the day we were flying in on, Saturday. Our luggage was completely soaked. We had brand new shoes and clothing to wear to the wedding that we were not able to wear as it was soaked and we had to go buy something else to wear. This cost us money and stress that was not needed.- Toronto-Austin
- Economy
- Loss: €300
- Desired solution
Apology / Voucher
Mark M
Verified | Aug 22, 2024Ottawa-Victoria
Economy
Luggage Lost
Another horrible day with Air Canada. Nice plane with all the entertainment for the half hour flight to Toronto … then BOOM … Rouge … a dumpster of a plane for the five hour flight to Victoria. It makes no sense! No leg room, lousy internet connection, and baggage left in Toronto. Just really bad. This is strike three … WestJet or Porter from now on,- Ottawa-Victoria
- Economy
Sharvil K
Verified | Aug 22, 2024Toronto-New York
Economy
Weather conditions
We tried contacting Air canada via phone call 311 times. We also sent them an email, they didn't pick up calls we received no options - they booked us on a flight 4 days later (Thursday rather than the original Monday) and now their "contact us" section on their website has also been removed. This left us with no other option because we had medical treatment booked starting Monday. As a result, we ended up missing our Monday medical treatment and would have missed more if we had relied on Air Canada. All attached.- Toronto-New York
- Economy
Felix Joseph D
Verified | Aug 21, 2024Manila-Quebec
Economy
Du to wrongt destination on my ticket
I was force by the on bordering place to book a return ticket in Toronto and the seller of ticket use wrongt destinations and my registration. While I was at Cebu Philippines three weeks prior the departure we check to book a second ticket for my co travelor and advise air Canada and they accepted to reinburs because of there errors- Manila-Quebec
- Economy
- Desired solution
Refund
Hector P
Verified | Aug 21, 2024Deer Lake-Toronto
Economy
Unknown
Tried numerous times to contact air Canada via phone over and hour and half wait!! No d at oecific number for claims just general info Our flight august 3 cancelled had to get a hotel 40 mins away Arrived at airport at 330 am checked in we had just finished when told flight was delayed. After numerous texts told flight would be 8:00 pm I think it is terrible thst someone 81 and 71 have to sit in an uncomfortable airport We were late getting into Vancouver 1:30 am meaning another hotel before we could get a ferry to Vancouver island- Deer Lake-Toronto
- Economy
Mannat P
Verified | Aug 20, 2024Toronto-Vancouver
Economy
Technical problems
They Provided hotel for 1 night and $15 voucher for food. i had to miss work 1 day and the hassle i had to go through at the airport.- Toronto-Vancouver
- Economy
Maria R
Verified | Aug 20, 2024Toronto-Vancouver
Economy
Unknown
had to be at the airport at 6:00am for our flight at 8:05. Shortly after 7 am Air Canada announced that the flight to Vancouver was about half hour delayed. After a while, another up date, the flight was 1 hour delayed, and the time went on. Finally it was announced that due to Mechanical issues the flight was cancelled and we should get an email with instructions how to proceed and the booking of a new flight. We received an email and we were booked on a flight for the next day (Thursday) at 8:00 am through Quebec City, Montreal and Vancouver …..not acceptable, knowing that there was 3 other direct flights to Vancouver on Wednesday. We were advised to go to customer service were there was a huge line up and it took us over 1:30h to talk to a representative. The 2, and 5 o’clock flights were full and we were able to booked for the 7:00 pm flight. Long, long day We board and sat on the plane for 3 hours before takeoff. We arrived in Vancouver after mid night.- Toronto-Vancouver
- Economy
Jennifer G
Verified | Aug 19, 2024London-Montreal
Economy
Extreme heat on plane AC865
Upon boarding the plane, there was extreme heat inside the plan. There were two announcements that the air conditioning was not functioning. The heat was extreme and there was no air circulating, it was not safe. The flight attendance said the temperature was registering at 34 degrees Celsius. It was very frightening heat and the plane took off with the windows fully blacked out. There was a human under a tinfoil blanket on the floor when we disembarked in Montreal.- London-Montreal
- Economy
- Desired solution
Prabhleen Kaur G
Verified | Aug 19, 2024Vancouver-Auckland
Economy
No reason given
An announcement was made that the pilot was going home due to family problems and so the flight was delayed from 11:15pm to 11:15am the next day. We were then told to wait in line for around 3h to get the proper accommodations.- Vancouver-Auckland
- Economy
Rose J
Verified | Aug 18, 2024Vancouver-Newark
Economy
Technical problems
Flight cancelled and rerouted via San Diego. Baggage left in San Diego by Air Canada - arrived at 3pm the following day- Vancouver-Newark
- Economy
Heather A
Verified | Aug 18, 2024Madrid-Montreal
Economy
Successful claim
Technical problems
We received only text messages from the airline stating that "The flight is delayed because we're completing unscheduled aircraft maintenance. ..." The gate crew gave us no information as to what was being fixed/ happening, which caused frustration in many, including ourselves. We only received a sandwich and water as we were boarding, but nothing else prior. 14 Aug 2024 Madrid (MAD) Montreal (YUL) scheduled time departure 12:45 actual time departure 17:19 We were further delayed upon arriving due to an electrical storm that apparently blew through the area, so the arrival time is skewed. We did have to buy extra food and drinks, but we didn't lose out money or miss an event. Instead of arriving to our destination at 18:00, we arrived at 00:00, when we were all exhausted.- Madrid-Montreal
- Economy
- Successful claim
Maria A
Verified | Aug 18, 2024Toronto-Vancouver
Economy
Pearson Airport Experience ……. Business class loung
Lounge is appalling, dirty , plates disgusting 🤮 all stained ; I have never been to a Lounge in my entire life that is HORRIBLE and off putting. Will never fly Air Canada or come to Canada again . Poor Poor Poor dirty dirty dirty . I don’t want anything in return . No thank you- Toronto-Vancouver
- Economy
- Desired solution
Other
Derek E
Verified | Aug 17, 2024Vancouver-Toronto
Economy
Technical problems
Claim portal said no claim was applicable. Due to the delay a non-paid day off was required due to the late arrival.- Vancouver-Toronto
- Economy
John B
Verified | Aug 17, 2024Vancouver-Toronto
Economy
Influence by other flights
Our flight was initially booked for 5pm then delayed for 8pm, then the whole flight was cancelled. We were rebooked to another flight at 1045pm which was delayed till 0250 the next morning. I had to take an emergency leave for work due to the delayed and cancelled flight.- Vancouver-Toronto
- Economy
Ashley M
Verified | Aug 17, 2024Toronto-Seattle
Economy
Made to check in carry on bag because it did not fit sizing
Agent made us to check bag size. Others with larger bags were not made to check size. We travelled 100's of times with this size carry on. We paid extra for Economy plus and overhead bin had lots of space. Issue: Either check ALL passengers or None.
- Toronto-Seattle
- Economy
Sara B
Verified | Aug 17, 2024Toronto-Paris
Economy
We are seniors and had to buy a new ticket that we couldn’t
We weren’t aware that air Canada flew from Billy Bishop. It wasn’t clearly stated on the ticket. We arrived at Pearson for the flight to Montreal last night for connecting flight to Paris, only to find in shock and horror that our flight to Montreal was from Billy Bishop and we didn’t have enough time to get there with Friday traffic. We phoned air Canada to see what they could do to help us. They said we had to buy a completely new ticket as we couldn’t just buy a ticket to Montreal to get to our connection. $2680 which we cannot afford no compensation for the ticket we booked months ago. I was so upset I cried most of the flight. We are seniors on a fixed income, and the money it cost us as we were going to a family reunion we could not afford. I am so disappointed with Air Canada that they couldn’t see this as an extraordinary case, we were willing to pay the ticket to Montreal, but we shouldn’t have been penalized for the rest of the trip. I am still so upset even thinking of it. I doubt you will do anything which again is upsetting. Sara Burnet-Smith 289 4403809- Toronto-Paris
- Economy
- Loss: €2680
- Desired solution
Mindy C
Verified | Aug 17, 2024Toronto-Halifax
Economy
Unknown
Flight was delayed twice, then cancelled. It was suppose to be a direct flight and land at 1:38 am instead we got a connecting flight from Toronto to Montreal then to Halifax, we finally got home at 6:10 pm. We had to pay for an Uber to and from the airport as we couldn't have our children sleeping in the airport. Will not be flying with Air canada again.- Toronto-Halifax
- Economy
Darrell W
Verified | Aug 17, 2024Toronto-Halifax
Economy
Unknown
We were suppose to fly out of Toronto at 10:30 pm, which then got delayed, then delayed again, then a gate change, then cancelled at almost midnight. Was suppose to be a direct flight to Halifax. Got an email later that they booked us on a 9:55 am flight to Montreal with a 2 hours layover that also turned into a slight delay then from Montreal to Halifax. Our original arrival time was 1:38 am, we finally arrived in Halifax at 6:10 pm. The email I got says maintenance issues, but in my opinion that's what they say to get out of compensation. We were out extra money in Uber fees to get back and forth to the airport, since I had my children with me I could not have them sleeping in an airport. Will definitely not be flying Air Canada in the future.- Toronto-Halifax
- Economy
Hubert L
Verified | Aug 15, 2024Vancouver-Dublin
Economy
Don't remember
Flight was delayed several times from original departure time of 1550 due to "unscheduled maintenance" we arrived 5 hours late into Dublin at 1333 - Scheduled arrival time was 0830 am. Airline are refusing to offer compensation or reimbursement for expenses. I received updates by mail at: 1504 to say flight delayed to 1800 1658 to say flight delayed to 2000 1846 to say flight delayed to 2030 2030 to say flight delayed to 2045- Vancouver-Dublin
- Economy
Rathnam V
Verified | Aug 15, 2024Toronto-Boston
Economy
Problems at airport
Flight was severely delayed, then we boarded and flight was cancelled after full boarding due to curfew at Toronto airport (exact words from pilot). If flight were not delayed we would have not faced the curfew and flight would not have had to be cancelled. Air Canada kept delaying the flight each hour causing passenger frustration. I had to get a hotel room and take a flight the next day, causing me to miss mandatory orientation for school. I only arrived in Boston the next afternoon at 12:35pm when I was supposed to arrive the previous night at 10:39pm. Air Canada denied me compensation and said the flight was cancelled due to “destination airport limitations”. However, we only faced the curfew due to the delay. Air Canada only offered to pay for my hotel when I contacted them. I demand compensation for the cancellation and terrible service.- Toronto-Boston
- Economy
Kandra F
Verified | Aug 14, 2024Winnipeg-Vancouver
Economy
Weather conditions
We ended up getting our flight cancelled to Calgary because of the storm that happened, we tried to do stand by for both flights leaving WPG to Vancouver and didn’t get on either one of them, except the flight at 6:50 PM one. We ended up flying into Vancouver and got there at about 9pm, we picked up our rental car and we started to drive on the sea to sky Highway although after realizing we were on very scary, dark and windy roads with little light that it was very unsafe for us to be on there as it was just my girlfriend and I. We ended up, turning around and finding a hotel right outside of Vancouver and spending the night there instead of the hotel that we already had purchased and couldn’t get reimbursed for in Pemberton BC… So we are wondering if we can get compensated a little bit of money due to our flight being cancelled as we had to spend an extra night in a hotel and not get to Pemberton till the next morning- Winnipeg-Vancouver
- Economy
Jayesh D
Verified | Aug 14, 2024Montreal-Calgary
Economy
Weather conditions
Apart from cancelation, all 3 bags were soaked with water damaging my documents, Nikon camera,gifts,wet clothes & damaging one of my bags cracked & missing a bottom wheel.- Montreal-Calgary
- Economy
Baby Ruth P
Verified | Aug 14, 2024Toronto-Milano
Economy
Problems at airport
From the main airport YYZ , short cew, then at Montreal airport, no available gate, then fixed landing gear when we were about to depart. I was late for my business presentation .- Toronto-Milano
- Economy
Naresh S
Verified | Aug 14, 2024Victoria-London
Economy
Technical problems
Hi My flight AC8158 Victoria to Vancouver was delayed. AC860 Victoria to Heathrow was delayed around 6 hrs. which cause so much inconvenience for us. My doughter is challenging behaviour. We have to face so many problems due to flight late. We have to spend more money for our arrangements. It was very tiring and took us a week to recover. kind regards Naresh- Victoria-London
- Economy
Naresh S
Verified | Aug 14, 2024Victoria-London
Economy
Vancouver stayed 6 hrs
Hi My flight AC8158 Victoria to Vancouver was delayed. AC860 Victoria to Heathrow was delayed around 6 hrs. which cause so much inconvenience for us. My doughter is challenging behaviour. We have to face so many problems due to flight late. We have to spend more money for our arrangements. It was very tiring and took us a week to recover. kind regards Naresh- Victoria-London
- Economy
Iuliia K
Verified | Aug 14, 2024Montreal-Bangkok
Economy
Technical problems
We had this conversation - Case Number: CAS-7389349-B8N9Q5 Dear Mr. Kulikov, Thank you for submitting your compensation claim. After investigation, your Air Canada flight was delayed due to a safety-related issue. Air Canada airplanes are maintained in accordance with the required maintenance program but not all malfunctions, such as this one, can be foreseen or prevented through regular maintenance. The technical fault was unexpected and all reasonable measures were taken to avoid the flight disruption. In accordance with the Air Passenger Protection Regulations, compensation does not apply under these circumstances. Unexpected airplane malfunctions may compromise safety and flight disruptions caused by unexpected aircraft malfunctions would be within a carrier’s control, but required for safety. We understand that you may be disappointed and are sorry that we have not been able to get you to your destination at the arrival time originally planned. If you wish to learn more about flight disruptions and how entitlement to compensation is assessed under Canada’s Air Passenger Protection Regulations, please visit aircanada.com/flightdisruptions. We thank you for your understanding and look forward to welcoming you on board again. Sincerely, Talia Kincaid Customer Relations Dear Air Canada Customer Service, Thank you for your prompt response regarding my compensation claim for the disruption to my flight. (--FLIGHT INFORMATION-- Flight Number: 407 Flight Date: 2024/01/12 Departure City: YUL Montréal Trudeau Arrival City: YYZ Toronto Pearson Ticket Number: 1606660188434) While I appreciate the explanation provided regarding the safety-related issue that led to the flight delay, I still firmly believe that compensation is warranted in this situation. As per the Air Passenger Protection Regulations, I am entitled to compensation for flight disruptions, unless they are caused by extraordinary circumstances beyond the airline's control. It's my understanding that technical faults, while unexpected, are considered within the airline's control. I kindly request a thorough review of my case and a reconsideration of your decision regarding compensation. I remain confident that my rights as a passenger have been infringed upon due to the cancellation and subsequent rescheduling of my flight. Please provide me with a detailed explanation as to why my claim does not qualify for compensation under the Air Passenger Protection Regulations. Additionally, I would appreciate any further documentation or evidence related to the safety-related issue that caused the flight disruption. I expect a fair and timely resolution to this matter. Should you require any further information or clarification from my end, please do not hesitate to contact me. Thank you for your attention to this matter. Your case number is: CAS-7389347-Y0Q5X7 Dear Iuliia Kulikova , Thank you for submitting your compensation claim for Booking Reference SUVA74. After investigation, your Air Canada flight was delayed due to a safety-related issue. Air Canada airplanes are maintained in accordance with the required maintenance program but not all malfunctions, such as this one, can be foreseen or prevented through regular maintenance. The technical fault was unexpected and all reasonable measures were taken to avoid the flight disruption. In accordance with the Air Passenger Protection Regulations, compensation does not apply under these circumstances. Unexpected airplane malfunctions may compromise safety and flight disruptions caused by unexpected aircraft malfunctions would be within a carrier’s control, but required for safety. We understand that you may be disappointed and are sorry that we have not been able to get you to your destination at the arrival time originally planned. As a goodwill gesture, I am pleased to provide you with a $300.00 Air Canada eCoupon. Please see below for more details. If you incurred expenses at origin due to this disruption, please respond with clear scan of receipts, for review and possible reimbursement. Please note that all expenses incurred at destination will be declined, and must be reviewed with your Travel Insurance. If you wish to learn more about flight disruptions and how entitlement to compensation is assessed under Canada’s Air Passenger Protection Regulations, please visit aircanada.com/flightdisruptions. We thank you for your understanding and look forward to welcoming you on board again. Sincerely, Charlene Morelli Customer Relations Dear Air Canada Customer Service, Thank you for your response and the offer of a $300.00 Air Canada eCoupon as a gesture of goodwill. While I appreciate this gesture, I must assert my rights under the Air Passenger Protection Regulations (APPR), which I believe entitle me to full compensation due to the flight cancellation and subsequent rescheduling. Under the APPR, passengers are eligible for compensation when flights are significantly delayed or cancelled for reasons within the airline's control, not related to safety. While your response indicates that the delay was due to a safety-related issue, it is important to clarify that under the APPR, only issues that are truly beyond the airline's control (such as adverse weather conditions or air traffic control instructions) would exempt the airline from the obligation to compensate. Technical malfunctions, as outlined in your communication, can indeed fall within the carrier's control, as they relate to the maintenance and operational readiness of the aircraft. The regulations clearly state that airlines must have contingency plans for such malfunctions and are expected to manage and minimize the impact on passengers. Therefore, I respectfully request a more detailed justification for classifying this incident as exempt from compensation under the APPR, including specific references to the regulations that support your determination. Furthermore, I would appreciate any documentation related to the safety issue that led to the flight disruption, to better understand the nature of the problem and how it aligns with the regulatory exemptions. I also wish to remind you of the requirement under the APPR for carriers to communicate clearly and promptly with affected passengers regarding their rights and the reasons for flight disruptions. This includes providing detailed information on why a specific disruption does not qualify for compensation. Given the inconvenience and additional expenses incurred due to the rescheduling, I believe a reassessment of my compensation claim, in accordance with the APPR, is both fair and necessary. I am prepared to pursue further legal advice or escalate my claim to the Canadian Transportation Agency if we cannot reach a satisfactory resolution. Thank you for your attention to this matter. I look forward to your detailed response. Best regards, Sincerely, Iuliia Kulikova Case: CAS-7389347-Y0Q5X7 Dear Mrs. Kulikova, Thank you for your email. I know that your experience was not what you expected. As much as we might like to, there is a limit to how far we can reasonably extend our compensation. The goodwill you have already received reflects our best offer in this situation. We won’t be providing you with any further feedback on this topic but we assure you that we will continue to work hard to show you a better Air Canada. Sincerely, Charlene Morelli Customer Relations Dear Air Canada Customer Service, I am writing to you again regarding the cancellation and subsequent rescheduling of my flight (Flight Number: 407, Scheduled Departure: 2024/01/12 from YUL Montréal Trudeau to YYZ Toronto Pearson). Despite your previous responses, I find it necessary to reiterate my request for a detailed explanation of the specific reasons behind the cancellation of this flight. As a passenger, I am protected under the Air Passenger Protection Regulations (APPR), which mandates that airlines provide passengers with clear and comprehensive reasons for flight disruptions, including cancellations. According to the APPR, it is not only my right but also your obligation as an airline to inform me of the precise cause of such disruptions. While I understand that certain situations, such as safety-related issues, may exempt the airline from compensatory obligations, the regulations still require transparency regarding the nature of these issues. It is imperative for me to know whether the cancellation was truly due to unforeseeable circumstances beyond your control or if it was a result of conditions that could have been anticipated and managed with proper maintenance and operational planning. Therefore, I kindly request that you provide me with a detailed explanation, supported by documentation if available, of the safety-related issue that led to the cancellation of Flight 407. This information is crucial for me to understand the context of the disruption and to assess my rights under Canadian law. I trust that Air Canada respects the regulations set forth by the Canadian Transportation Agency and the rights of passengers. A failure to provide the requested information would not only be in violation of the APPR but would also compel me to seek further advice and potentially escalate my complaint to the Canadian Transportation Agency for resolution. Thank you for your attention to this matter. I expect a prompt and detailed response to my inquiry. Sincerely, Iuliia Kulikova- Montreal-Bangkok
- Economy
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