Air Canada complaints: comments, page 21
1,121 comments
Dawn B
Verified | Aug 1, 2024
Toronto-Wichita
Economy
No reason given
Air Canada 595 Toronto to Houston arrived in Houston and sat on the tarmac for over an hour. Apparently we were told that we were waiting for a gate. Then we found out that it wasn't waiting for a gate and fou d out that the gates were not working. We had to Taxi across the airport to a different terminal. Trains at Houston International Airport we're not working for 15 minutes causing further delay. Due to the delay, I was not able to disembark the aircraft and I miss my connecting flight. Fortunately I was able to contact some friends in Houston who put me up for the night. Regrettably they lived an hour away from the airport. But were nice enough to even take me back to the airport. Customer service at the time of disembarkingly was absolutely non existant. My flights were booked through United airlines, and they were not able to help either. Trains between terminals at IAH were out of service for 15 minutes. Spent the night in Houston. Next available flight to my final destination is 18 hours after my original flight.
- Toronto-Wichita
- Economy
Dawn B
Verified | Aug 1, 2024Toronto-Houston
Economy
Flight delay
Wi-Fi arriving from Toronto into Houston that's laid at the tarmac. Waiting for a plane to open up a gate. After waiting an hour we found out that the gates were not working. We had a taxi across the airport to a different terminal. This caused me to miss my connecting flights. Flights for book through United Airlines and United Airlines was saying that it was not their fault and to contact Air Canada Air Canada website is saying no compensation since it was less than 3 hours, however it did cause me to miss my connecting flights. No flights leaving the rest of the day. Having to wait almost 24 hours for new flight- Toronto-Houston
- Economy
Judy S
Verified | Aug 1, 2024Atlanta-Jakarta
Economy
No recourse for flights moved earlier and earlier
We booked a flight from Atlanta to Toronto with connection to our final destination of Jakarta. Air Canada kept moving our flight earlier and earlier. Because they were not delaying, we are not eligible for compensation. But they were free to keep moving our flight UP to the point that the result is an almost-12 hour layover in Toronto. That means we have given up almost 11 hours of time with our family on departure day because of the airlines changes. The agent we worked with was very helpful but Air Canada did not provide reasonable options for changing things to make our trip more agreeable. If we wanted to change to the next day, they said the only seats left were economy plus or above and we had to pay the difference. So basically, unless we wanted to pay a higher rate, we were forced to keep our flight with their changes. And they did not offer vouchers for food or entrance to a lounge for the duration of our extensive layover.- Atlanta-Jakarta
- Economy
Judy S
Verified | Aug 1, 2024Atlanta-Jakarta
Economy
We originally booked a flight out of Atlanta at 10PM to make
our connection in Toronto for final destination of Jakarta with partner EVA airlines. Air Canada kept changing our departure earlier and earlier, (several changes in just a few weeks) resulting in a flight with almost 12 hours layover in Toronto. They offer help and compensation if they delay flights. BUT, no help if they put you on an earlier and earlier flight. We tried to change to another day but they blocked the agent from doing that UNLESS we wanted to book a first or business class ticket. They basically force you to stay on your originally booked flight, even when they move it to almost 12 hours earlier than originally desired. The agent we worked with tried everything he could. But he was stymied by Air Canada's options for changing.- Atlanta-Jakarta
- Economy
Hassan K
Verified | Jul 31, 2024Copenhagen-Montreal
Economy
Unprofessional service at check in desk
Me and my family were travelling MontrΓ©al on 26 July. Between 9.15 am- 10 am. We were asking for immobility assistance for our flight and the lady in the check in desk 139 behaved unprofessional and inappropriately. Me and my brother who is in mobile were travelling together. My two adult children were also going to Montreal but they had their tickets in two separate tickets. Also my 3 sisters were travelling to Montreal via Toronto and they had their flight in different booking. My sisters had checked in luggageβs but We had no check in luggage for check in. My sisters also needed assistance so we all went to the check in desk together to ask the lady to tell the assistant personal come and get us. All boarding cards were printed out and everything was in order. 1. She asked for our passport and we handed over for identification. She then asked to give us a second id cards We told her that we have no second id card we us a we have our Swedish passports. She said that is not enough and that she wanted to see something that is stating our name, for example bank card. We were confused about why she was asking for our credit card to have it as an ID. My sisters had their national IDs and handed over. Then she didnβt want to see them anymore and started to ask if we had some kind of danish code instead. As we are Swedish citizens we didnβt understand what this cod was and she was keep asking us about this. 2. She asked my two adult children to see their passport and their return ticket. She asked why we were travelling to Canada. My daughter asked her why she needed all these information and she replyed that is air Canada normal procedure and that she is forced to have this information in order to let us travel. She was very rude when talking to my daughter. My daughter had a separate ticket and had no need of assistants. The same for my son. This was a very impolite and we were late in our personal scheduling for the airport activities. Because of all unnecessary and in relevant questions she asked we were late and had no chance to have lunch before the flight. My brother is immobile and we need more time than other people. We were also late for the flight. My brother need to board first as he can not walk normally. We came as one of the last passengers and it was very hard for my brother to get to his seat. She also gave him a seat that was too tight. My brother was so uncomfortable during to entire flight from Copenhagen to Montreal. I am sorry to tell that this experience gave as an unpleasant start for our longed vacation to Canada. My children were offended as they had to answer her totally unrelevant questions. I hope air Canada take this complaint into consideration and come back to us. We have never ever experienced something like this before and have been happy to travel with you. Asking for assistance help should not lead to this many questions and take 45 minutes. We have never experienced anything similar before.- Copenhagen-Montreal
- Economy
Colton U
Verified | Jul 31, 2024Amsterdam-Phoenix
Economy
Paid for Econony Flex seats and arrived at airport and was put on standby. Lost upgraded seat and other travel companion never got his luggage because wrong tag put on the bag. He also lost his seat & filed separate claim but under this Locator number.
- Amsterdam-Phoenix
- Economy
Sydney B
Verified | Jul 31, 2024Thunder Bay-Toronto
Economy
Don't remember
Flight was supposed to depart at 6:10 pm, I received 9 flight time changes within 7 hours of having to board the flight. I had to keep changing my taxi booking, and rearrange transportation for when I got to Toronto. We ended up departing at 11:30 pm.- Thunder Bay-Toronto
- Economy
Sherrie G
Verified | Jul 29, 2024Toronto-Deer Lake
Economy
Technical problems
We were inflight to Deer Lake when we were turned around in air due to a maintenance issue that Deer Lake airport was not able to fix. The pilot took us back to Toronto airport. We were delayed waiting on another plane and fresh pilots.- Toronto-Deer Lake
- Economy
Jessica K
Verified | Jul 29, 2024Toronto-Kigali
Economy
Racial Profiling: was refused service at Check-in, No bags
I am writing to express my profound disappointment and distress following an extremely unpleasant experience during check-in for my flight yesterday. Traveling with two children under ten, I arrived at the airport at 3:50 PM for a 6:55 PM flight to Kigali. To my shock, I was informed that I needed a visa, despite knowing that a visa is not required for stays under 30 days and can be purchased at the port of entry if needed. i had to deal with 4 agents at check in, Despite my clear explanation, the initial agent refused to check me in and instructed me to wait. he took off and never returned, When another agent took over, he claimed he was unable to find my booking in the system and left to consult with the supervisor, who I later learned was the source of the delay. As time was rapidly passing, I grew increasingly anxious, knowing check-in deadline was approaching. At precisely 90 minutes before departure, an agent from the supervisorβs desk informed me that I could no longer be checked in. My distress, with two young children in tow, was ignored, and I was denied the opportunity to speak with the supervisor until my situation became critical. The supervisorβs response was dismissive and unhelpful. He accused me of "crocodile tears," refused to check me in with my luggage, and only relented when I pleaded desperately. I asked him for luggage tags he said the luggage was following me to runt to the gate and that my husband could email me the tag number. To my dismay, he told me not to worry about baggage tags and assured me my bags would be sent. Upon arrival in Kigali, my bags were nowhere to be found. I waited for hours without assistance, and the local airport could not provide any support. I am now stranded in a foreign country, without essential extra medication for my chronically ill child, and without my luggage. I feel I was unfairly treated, possibly due to racial bias, as no one seemed to take my concerns seriously. The final agent was on the verge of checking us in when someone from the help desk intervened to prevent it. This entire ordeal has left me deeply frustrated and distressed. Please address this matter urgently. My bags must be located and sent to me immediately. Air canada check-in agents and supervisors on July 27th. I ask why i was treated unfairly I expect a prompt resolution to this distressing situation.- Toronto-Kigali
- Economy
- Desired solution
Refund
Mericknon T
Verified | Jul 29, 2024Toronto-Las Vegas
Economy
July 12, 2024 , Friday at 4:05 in the afternoon i arrived at Pearson Airport and i waited for my 4 friends because we will fly to las Vegas together. We check in at 5:30pm, enter the immigration and we waited for our boarding time. While waiting we received noticed that there was a flight delay but no other details, so in short, we are confident that we can fly on that night, but unfortunately during the boarding time me and my 4 friends are denied to get onboard, we asked the staff /crew on the boarding area ,they said the reason is because we bought our ticket "CHEAP", FYI we booked our ticket on MARCH that's why we got a cheaper one. We really disappointed and feel discriminated for their reason. To make the story short ,we didn't flew at that night, an after the long hours of discussion, they gave us a new boarding pass and guaranteed us to fly to Las Vegas early in the morning of July 13th, 2024. But unfortunately ,during boarding time on July 13th me and my 4 friends are not allowing to get onboard again for the second time due to the reason that they cannot find our names in the system, and we are really disappointed that's why we insisted that we need to get on that plane, because it ruin already our trip schedules and our hotel in Las Vegas started to charge us since July 12th. July 13th, After couple of hours of discussion and checking our names in the system, we finally get onboard . But the flight was delayed already because we fly around 10am already. This is very sad, tiring, frustrating , disappointing and unforgettable experience with Air Canada!
- Toronto-Las Vegas
- Economy
Merriam M
Verified | Jul 29, 2024Toronto-Las Vegas
Economy
To whom it may concern, I just want to express my disappointing experienced in air Canada during our boarding time. we don't have a seat number and it can't be find in the system. The reason and explanation of the crew assigned is we purchase a cheap air tickets, still we keep insisting and asking favor to please allow us to board and another crew told us our purchase tickets got by ranking which means the cheapest one. it hurts and made us cried first it is a clear bullying in our part. it is air Canada's price amount posted on line and we grab that offer amount, so we don't have any fault for that price ticket we purchase as a group. We went to airport early to prevent traffic and to make sure we will not be late in our boarding time. That July 12,2024 is our very tiring day and unforgettable sad experience. Another thing in the morning July 13,2024 the same problem we encountered. The crew cannot found our names in the system again. all passengers got inside the plane still all of us 5 in one group still insisting that we need to arrive in our destination Las Vegas. Therefore I conclude our experience is unacceptable.
- Toronto-Las Vegas
- Economy
Jo- Anne J
Verified | Jul 29, 2024Toronto-Las Vegas
Economy
Here's the details of our flight. We have our scheduled flight on July 12, 2024 at 7:55 pm. We arrived at the airport around 5:00 pm, checked-in and our baggage around 5:30, we checked in using one of the machine at the airport and noticed that in our Boarding pass it stated "SBY" in our seat. During our boarding time, we try to confirm that to the Air Canada staff/crew regarding that "SBY" and that we have found out that we are on a stanby passenger. We did not agree or volunteer to be on a Stanby Passenger, the only explanation /reason they provide is that they change into smaller aircraft and they can't accommodate all passenger which is unacceptable because we did not agree to it. Also, they said, we bought our ticket "CHEAP" that is why they put us on a "SBY" seat. We bought our ticket 4 months before the flight and that was around March. Also, they said, we have SBY based on their "RANKING SYSTEM'' which we don't know what that means and they said it happens and sorry they cannot do anything about it. That time we start to argue and asked alternative solution regarding that problem, we have back and forth conversation with all the staff/crew, they called the Manager named steven, police was involved at that time too. Too much conversation between us, the crew, police and fellow passenger that denied to be onboard on that plane. They left us no choice at that time, police force us to leave the airport at that time to forcefully accept the airlines offer to get the earliest flight to Las Vegas at 8:35 am, they gave us voucher for our hotel, food and taxi. They gave us Boarding Pass for the next flight to secure our seat. We checked our baggage as per instruction by the airline crew. we left the boarding area around 11:30 pm verify the status of our luggage, we left the airport around 1:00 am. During our boarding time the following day, we already confident that we have secured seat due to rebooked flight from last night unfortunately, I noticed upon checked-in at the airport although we already have the boarding pass but my online app says, our booking remain "SBY", we immediately asked for any clarification regarding our booking and that's we have found out that we are "NOT" in their system. Crew/Staff start to process our information while start passenger boarding the plane. Our flight at that time delayed again because of that incident. I believe we are onboard around 9:30 am and departed at 10:00 am. We arrived in Las Vegas around 1:00 pm. This experience was extremely unacceptable and stressful, unfortunate behavior of the staff and customer service even the treatment of unbiased police officers between us (passengers) and the crew/staff. This is unforgettable, disturbing and unpleasant experience with Air Canada.
- Toronto-Las Vegas
- Economy
Gene N
Verified | Jul 29, 2024Toronto-Las Vegas
Economy
We arrived at Pearson airport around 5pm, checked our luggage at 5:30. Enter the immigration till we waited for the boarding. I opened my tx found out that there is a delay,stating that there will be a change of aircraft and is moved to 8:25 pm instead of the original time of 7:55. It was followed by another delay of 9pm due to weather changes. We were 12 Filipinos left denied. I am speaking together with my 5 travellers, that according to one of the boarding staffs the reason is because of ranking system(due to the cheapest flight we booked) that they do not have control. No announcement or notification regarding the no seats provided to us. We get the attention of the air canada manager...Mr. Stephen Park with his negotiation of us letting us fly to LA and left from there. We strongly are descriminated that why all of the many passengers of different races all 12 Filipinos left. Police officers are called because they want us to leave the airport. The final deal was, we will fly the next flight schedule which is July 13,2024 at 8:35 am guaranteing us that we have a seat number, give each of us a$400 cash thru e-transfer. (not granted as of now) They host us in a hotel for that night. Too stressed again coz' the day comes while boarding, our names were not in the system. Yes I lost a day checked in hotel in Las Vegas, one missed of my itenerary. We arrived at our final destination at 11:45am.
- Toronto-Las Vegas
- Economy
Jennifer D
Verified | Jul 28, 2024Toronto-Las Vegas
Economy
Friday , july 12,2024 @7:55pm , we as a group of 5 was waiting and were on the line to board our flight but when we reached the counter agent we were denied boarding because they said that they cannot accomodate us anymore due to change of plane to a smaller one and we were the one selected with 5 more passengers. A total of 10 filipinos. Mixed of adults and elderly people too with disability.The agent also said that we booked the cheapest flight thats why we were selected. We dis booked our flight almost 4 months ago and yet this is the outcome.They said they can get us first flight early morning the following day. We don't want their negotiations at first because we wanted to fly. We also have a hotel in vegas that we need to pay that day. Too late to cancel.They offered 1 night hotel stay and meal voucher as well as they said they will give us 400$ CAD gift card. We didnβt accept the offer right away but they called also a police officer to negotiate with us. We are calm and just sayinβ our rights. Why they need to call an officer to stop us of complaining. They are not sincere in apologizing. Why the 5 of us and the other 5 people was selected. We worked hard for that day to come and excited to fly but then again its all wasted. We missed 1 day of stay in Vegas and we paid the hotel for nothing. I took uber to come to the airport and paid 80$. I didnβt work for that day, no work , no pay because they didnβt allow me to get my vacation leave. They leave us no choice to get the following flight next morning.We were tired already and late at night and they said they were closing so we accept their offer. So following day , we went to the airport again for our rebook flight. We went to the counter (gate) right away to make sure that we will gonna be boarded on that plane. Again, they cannot locate our names on the flight. The agent had a hard time calling and talking on the phone to the airline with what happen why we are not on that plane again. Everyone was boarded except us 5. The flight was delayed for an hour or less because they are tryin to het us in but the system wonβt access us. The agent last night told us that we are guaranteed a spot on that plane and we can fly but they lied. There is a problem again. We were left and they are figuring out our flight. I am too much stressed and lost my excitement and wanted to go home but i need to attend an important event in Vegas. My time and effort are wasted. I need the airline to compensate this mess that happened to us. We arrived in Vegas supposed to be friday july 12@9:47pm but ended up arriving saturday july 13th at almost 12pm. Iβm looking forward to have an action on my claim. Thank you.
- Toronto-Las Vegas
- Economy
Andrew Z
Verified | Jul 28, 2024Barcelona-Boston
Economy
No reason given
Originally was supposed to fly from Barcelona to boston with an 1.5hr connection in Montreal. Flight from Barcelona to Montreal was delayed by 1hr+ causing me to miss my connection. Was rebooked on a later flight from Montreal to boston but that flight was delayed as well. Ended up arriving in boston 7.5 hours late.- Barcelona-Boston
- Economy
Sandra S
Verified | Jul 27, 2024Montego Bay-Sault Sainte Marie
Economy
Stolen Jewelry
When checking in at Montego Bay airport I was asked if I wanted to check my carry on free. As I was recovering from a broken should I felt that would be great. I took my meds out of the case and tied the zipper with a twist tie as that was all I had at the time. When I opened my suitcase in Sault Ste. Marie I noticed my jewelry bag was opened and every jewelry bag I had inside was dumped out in the suitcase. I was missing the necklace to my Marahlago Larimar set was missing. All other jewelry was intact. There was no custom tag on the luggage. So they did not open it. I am writing this to let you know and I am assuming I will never get it back. FYI Regards Sandra Jean Schwinges Flight was on June 4th, 2024- Montego Bay-Sault Sainte Marie
- Economy
- Desired solution
Other
Elise T
Verified | Jul 26, 2024Toronto-Charlottetown
Economy
Influence by other flights
First delay reason was connecting flight delayed Second delay reason was mechanical issues Cancellation was due to staffing reasons Claim was denied over reason of mechanical issues, safety reasons. This was not the reason provided in the original communication, I feel their claim result is not in good faith as it doesnβt match prior communication trails. My partner and I did not fly out until the next day at 4pm, well exceeding a 9 hour delay ($1000 reimbursement eligibility). My partner and I booked separately therefore I have not added him to the claim, as well he paid for hotel that night and have submitted his own claim with those receipts to air Canada.- Toronto-Charlottetown
- Economy
David C
Verified | Jul 25, 2024Calgary-Toronto
Economy
Technical problems
We were scheduled to flyAC144 direct Calgary to toronto in premium economy. This flights was cancelled and replaced by flight ac356to Ottawa and flight471 to toronto, resulting in a delay of 6 hours Art check in we were advised that compensation was being processed-no compensation has been received to date- Calgary-Toronto
- Economy
David C
Verified | Jul 25, 2024Toronto-Victoria
Economy
Don't remember
Flight ac 197 was initially delayed because the washrooms had not been serviced, delay over 1 hour for this to be done-bad management The plane was there found to require a maintenance issue and we returned to the gate off loaded waited over 4 hours for a replacement plane which was then found to also have a maintenance issue Total delay reaching Victoria 8 hours- Toronto-Victoria
- Economy
Kevin H
Verified | Jul 24, 2024Calgary-London
Economy
Paid $1225 to upgrade to business class and no gluten free m
When booking flight for 3 of 5 passengers had identified gluten intolerance. Was asked during check in if we wanted to upgrade for $1,225 per ticket. Agreed to the upgrade and then there was no gluten free meal for 3 of 5 passengers for 8 hour flight. Air Canada needs to reimburse for the upgrade costs. $3,675. Also there is no way to make direct complaints to Air Canada.- Calgary-London
- Economy
- Desired solution
Refund
Marianna G
Verified | Jul 23, 2024Lisbon-Cancun
Economy
Flight from Lis-Yul was delayed, we were notified the day before and accepted the change Air Canada offered online. The next day, arriving at the airport, our reservation was nowhere to be found. We still tried to board, since we had done the check in and had our boarding pass, but we were denied. Ended up flying the next day, with a lot of stress involved, and no one wants to be responsible for this. We lost one day of our vacation, one night at the hotel that we paid and could not have back, ended up having our first day there on my husbandβs birthday and we were too tired from the trip and with jetlegged kids to enjoy his special day. Months later, we still stress with this issue since we tried to contact the airline many times, in many ways, and no one wants to help.
- Lisbon-Cancun
- Economy
Filipe G
Verified | Jul 23, 2024Lisbon-Cancun
Economy
Our ticket was cancelled by the air company. We were at the gate and was told us we cannot go inside the plane because they cancelled our tickets. This flight also was 3 or more hours late and we had a connection flight. They just said that we could try next they with a new flight. That day we lost 1 day of hotel in cancun. We are at this fight for 5 months and no one takes responsibilities. Air canada says that is United fault and vice versa. I bought the tickets with United. We were travelling with a baby and a child. Next day they had another issue with the new flight, we had to run to the gate after they solved their mistakes.
- Lisbon-Cancun
- Economy
Marc D
Verified | Jul 22, 2024Edmonton-Split
Economy
Don't remember
Due to the delay in Montreal from flight AC844 we missed the connecting flight in Frankfurt AC2973. Air Canada re-booked us on a later flight with an added connection to Zagreb. New flight Frankfurt to Zagreb (OU411) was scheduled to leave at 18:00 and was delayed by 26min, Zagreb to Split (OU656) was schedule to leave at 22:05 but was delayed till 23:21. We finally landed in Split at midnight, which was 10hrs and 15min later than originally planned.- Edmonton-Split
- Economy
Wjames C
Verified | Jul 22, 2024Fort Lauderdale-Rome
Economy
We purchased seats, AC Changed our seats
Ticket numbers: 0147064322162 = W.James Costeines 0147064322164 = Lana Costeines We purchased seats on flight from YUL to FCO, AC changed our seats, w/out telling us why? Our new seats were mid plane next to bathroom. For the entire flight fellow passengers congregated in front of bathroom, literally stepping on our feet, speaking loudly, slamming door to bathroom which made trying to sleep impossible. Our experience was terrible. We are looking for compensation for flight from YUL to FCO only. Please advise- Fort Lauderdale-Rome
- Economy
- Desired solution
Refund
Expenses reimbursement
Natalie P
Verified | Jul 22, 2024Seattle-Moncton
Economy
Problems at airport
We were told that our flight was canceled due to air traffic restrictions yet the whole board didnβt have any other cancellations that we could see. We tried to get on another flight asap but couldnβt get out till the next day which delayed us by almost 15 hours.- Seattle-Moncton
- Economy
William M
Verified | Jul 22, 2024Dublin-Toronto
Economy
Beverage Cart
Refused alcohol after 1 drink, when asked for another one i was ignored, I talked to another attendant she said "no i had one can of beer and i couldn't have anymore". They were both very rude, they said they talked to their manager, moments later i talked to the manager, no one said nothing to the manager. The manager came back to me and apologized and brought me and beverage. When the manager left, she got up close to my face and started to talk down to me. There's no reason to treat customers this way. This is my forth flight with AC, since April of this year, and i plan on traveling more, but if I' gonna be treated this way I'll take my business elsewhere. The whole time I did not raise my voice, I treated them with respect, and was not intoxicated.- Dublin-Toronto
- Economy
- Desired solution
Devjani M
Verified | Jul 21, 2024Quebec-New York
Economy
Technical problems
Missed my connecting flight because of flight delays at my airport of origin at Quebec. Wasnβt informed until we landed at Toronto. Was supposed to pick up my kids tonight and couldnβt so had to make alternate arrangements! This was a major inconvenience! Ended up paying a lot for dinner for which we were only compensated CAD 15 per person! Was carrying perishable cheese and food items in checked in bags which I have to toss now!- Quebec-New York
- Economy
Sidharth C
Verified | Jul 20, 2024Delhi-Toronto
Economy
No reason given
Flight was supposed to fly from India to Munich then Munich to Toronto, I was informed around 7-8 hours early only that my flight got cancelled and scheduled for next day. I was having appointments accordingly that I had to cancel and I suffered due to that professionally and my time was wasted because of the same.- Delhi-Toronto
- Economy
Sandra Kwaada Y
Verified | Jul 19, 2024Winnipeg-Port Hartcourt
Economy
I rescheduled a flight ticket that had been earlier booked for me and my 1-year-old son. Several times prior to the flight, I had called at least 4 times to verify that my booking had been completed without issues, including a night before the flight when I realized I was unable to check-in online. All the agents I spoke with affirmed that everything was good and I was only unable to check-in online because I needed to present some documentation first. I therefore rushed to the airport, arriving more than 3.5 hours before the flight time so as to check-in on time; I was unable to check-in or board as I was told that my baby had 'no ticket' even though he was included on the booking. All attempts to resolve this issue on time failed and after spending 3 fruitless hours trying to contact different Lufthansa agents on the phone, the flight departed by the time they could resolve it, the best they could do was book me on another flight 2 days later. It was such a horrible experience for me and my little baby.
- Winnipeg-Port Hartcourt
- Economy
Martin D
Verified | Jul 18, 2024Toronto-Halifax
Economy
Unknown
The flight was canceled twice. The first time Air Canada stated the issue was due to mechanical issues. I was then rebooked. That flight was subsequently cancelled and Air Canada stated the reason was due to ground activity issues- Toronto-Halifax
- Economy
Cynthia H
Verified | Jul 18, 2024Las Vegas-Athens
Economy
Unknown
They claim the flight was delayed for maintenance and safety reasons, but they gave no proof if this.- Las Vegas-Athens
- Economy
Efua A
Verified | Jul 18, 2024Vancouver-Paris
Economy
Problems at airport
Initially my flight was a direct flight from Vancouver to Paris with Air France on July 7, 2024 at 1:30pm but on July 6, I received an email confirming that my flight has been cancelled and rebooked with Air Canada on July 7 at 7:50am with a connecting flight to Montreal. When I arrived at Vancouver airport on July 7 for my flight to Montreal, it was announced around 6:50am that the flight has been delayed to 11:25am. Obviously that also affected my flight from Montreal to Paris. We they had to rebook another flight from Montreal to Paris. With my rescheduled flight reservation, I would have arrived in Paris before 8am however with the delays I ended up arriving in Paris past 10am. Also for the delayed flight from Vancouver to Montreal, I don't think a new boarding pass was provided- Vancouver-Paris
- Economy
Efua A
Verified | Jul 18, 2024Vancouver-Paris
Economy
Problems at airport
So initially, my flight was a direct flight with Air France on July 7, 2024 departure time at 1:30pm. Then I received and email on July 6 stating that my flight has been cancelled and rebooked to 7:50am on July 7 with Air Canada with a connecting flight to Montreal. But when I arrived at Vancouver airport, they announced about an hour to 7:50am that the flight to Montreal has been rescheduled to 11:25am. Obviously this also affected my connecting flight from Montreal to Paris so they had to find another flight from Montreal to Paris. With my initial flight, I was supposed to arrive in Paris around 8am but due to the disruption, I ended up landing in Paris past 10am- Vancouver-Paris
- Economy
Rosanna L
Verified | Jul 17, 2024Austin-Paris
Economy
I am handicap
The wheelchair was waiting however the wheelchair assistant rolled me out and parked me on an isolated place and told me that someone was going to pick me up to take me to my connecting flight to Paris France Well I was traveling with my church in a group of 30 people however I had to yell to get someone's attention and a person came to my rescue and called for assistance. I almost miss the flight and Father Jairo was worried about me by not seeing me This was totally unacceptable and unprofessional the flight date was June 3, 2024, and arriving in Paris France on June 4, 2024, Air Canada 1738 connecting to AC 872 I was in tears until a young lady helped me out. This was a stressful situation and flight for me being in my condition I could not walk. Please look into it. Respectfully, Rosanna Lopez-Harvey the agency booking our flight was Nativity Pilgrimage. Thank you.- Austin-Paris
- Economy
- Desired solution
Lynn W
Verified | Jul 17, 2024Winnipeg-Toronto
Economy
Technical problems
Air Canada cancelled our flight from Winnipeg to Toronto hence we missed our flight to Iceland on ICELANDAIR. We had a family function we had to attend June 9th at noon so had to rebook tickets.- Winnipeg-Toronto
- Economy
Lynn W
Verified | Jul 17, 2024Winnipeg-Toronto
Economy
Technical problems
We had an engagement we had to attend in Iceland June 9th am in Iceland where we were meeting other family members. We were to miss our flight with ICELANDAIR in Toronto due to the cancellation so we booked a new flight from Montreal where Air Canada diverted us to. ICELANDAIR does not fly out of Montreal.- Winnipeg-Toronto
- Economy
Akm H
Verified | Jul 17, 2024Toronto-Boston
Economy
Subject: Compensation Request for Downgraded Business Class
Dear Air Canada Customer Service, I am writing to formally request compensation for the downgrade of two of our Business Class seats to Economy Class on our flight from Toronto to Boston (Flight AC 766) on July 5th, 2024. Our booking confirmation (Booking #4MUGM9) was for four Business Class seats, which were confirmed prior to the flight. However, just before departure, I received an email informing me that two of our seats had been downgraded to Economy Class. As a family of four, we had planned this vacation meticulously and used Aeroplan points accumulated over several years to enjoy the Business Class experience. The sudden downgrade not only disrupted our travel plans but also significantly affected our vacation experience. Furthermore, no compensation or alternatives were offered to us at the time, which is unacceptable. Given the inconvenience and disappointment caused, I am requesting either a full refund of our trip, which was purchased with Aeroplan points, or the provision of four Business Class tickets to Boston to compensate for the disruption. I trust Air Canada values its customers and will address this issue promptly. I look forward to your response and a satisfactory resolution. Thank you for your attention to this matter. Sincerely, Akm Hasan- Toronto-Boston
- Economy
Mateus E
Verified | Jul 16, 2024Rome-Montreal
Economy
Technical problems
I arrived at the final destination around 6:35pm at Montreal time. Air canada sent an email about the delay at 3:14 am Rome time. They offered 10 euros for an specific restaurant at the airport. Extremely, disappointed with my last experience, I received emails with less than 12 hours' notice about flight delays while I had already scheduled my taxi to go to the airport because my location is somewhat far from the airport or any public transportation. I had to go anyway, and while I was on my way, I received several emails with schedule changes, delaying and also advancing, which was extremely stressful. I arrived at the airport as planned 3 hours before the original flight time, and now, according to the updated schedule, I was 5 hours early and couldnβt check in, get a tax refund, pass security, nothing. I had to wait before security. I had to work the day after super tired, had to expend money with uber to arrive at my house as fast as I could to rest as much as I could. And also, some other details about the flight: At check-in, the attendant said my bag didn't meet the size requirements and that it would be checked for free, even though I had received the same request in the app because the flight was full. I didn't want to check it, but I had to practically do it under pressure. I didnβt want to check it because my bag is made of fabric, which is much more fragile, and as expected, they didnβt take care of it. I even took a photo at check-in as a precaution. I went to the boarding line at the informed time, and they delayed the boarding process even further. The flight was further delayed, and I have evidence from the informative WhatsApp from Rome airport. When the plane landed, a lot of water started dripping on me and the surrounding seats. The flight attendant said it was normal due to condensation. I said they should inform passengers of this when choosing seats. The plane was dirty, with trash near my seat. Imagine the dirt in the water dripping on me; it was excruciating. After that, I waited for my bag, which was damaged with a broken zipper and open. I went to the baggage service to complain about the damage, and the attendant said it was my fault for overpacking the bag. She said she could open a file but imagined they wouldnβt do anything because she considered it my fault. She was extremely rude, leaving me talking to myself and turning her back. Then her colleague said I should follow her because she would open the complaint for the bag. Extremely disappointed, I have taken several flights, including with low-cost companies, and never felt so mistreated like this.- Rome-Montreal
- Economy
Harry D
Verified | Jul 16, 2024Kelowna-San Francisco
Economy
Technical problems
Our flight was delayed for over 3 hours leaving Kelowna for Vancouver which resulted in us missing our connection to San Francisco. as a result of this Air Canada tried to put us on a flight that would have arrived into San Francisco some 7 plus hours after our original flight, After hours of negotiating they put us on a united airline code share flight that arrived in San Francisco some 3.5 hour after our original flight.- Kelowna-San Francisco
- Economy
Frosina S
Verified | Jul 16, 2024Toronto-Belgrade
Economy
Denied cary on bag
What happened at the gate is a pure unprofessionalism and disrespect of a human being. After boarding started I was taken aside the moment my passport and boarding pass were scanned, picked from the line and told that my cary on bag was too big and I must check it in (I assume someone has eyes with visual measurements tool). I explained that the bag satisfies the measurements and all requirements but my cries were ignored. I then used the tool that was just beside us where you can put a bag and see if it fits. It fit perfectly. One of the agents printed a ticked and attached to my bag regardless of me pleading with them. The next agent, I assume it was the manager came and completely disregarded and disrespected my try to reason with them. I asked for his name, he only provided his first name, Usman. I was embarrassed as now I am standing in front of other passengers who are trying to scan their passes. I was lost, didn't know what next steps should be, where to leave my bag, how am I gonna recover it. I didn't even notice that they put a sticker on my boarding pass. I assume that is the sticker I have on it, and I really hope for the agent's sake, that the bag will wait for me in Belgrade, my final destination. At the moment I am waiting in Munich for my connecting flight to Belgrade. I have almost 8 hours here, and without my cary on bag I feel stripped from dignity and basic humanity. How did I deserve such a disregard from this agent? A well respected Canadien citizen, an educator, a professional who is contributing to my Canada can come to pitiful moment. And all because this agent, Usman, has no curtesy to treat passengers with decency. If he has no patience, he may try to find another position that does not require interaction with human beings. I ask for apology, and for compensation for my embarrassment at the gate as well as my current suffering at this moment seating at Munich airoport waiting for my connecting flight after the already long flight over the Atlantic. My seating here with only a purse leaves me wondering where did I go wrong. I checked measurements online on cary on bags. I specifically bought a cary on that satisfies these measurements. I put in it very small number of items, made sure they are all light so the bag weighs around 3kg even. Where did I go wrong? If Air Canada has troubles with number of cary on items, please update them so maybe every other person is allowed to have one. Then I can hope that I get 50% chance I get to be the one with the bag. And then I will plan accordingly and maybe not even bring a cary on with me. This is not my first tine flying, but it is first time experiencing so unprofessional agent. I am ashamed that this needs to be even put in words. I hope you share this complaint with Usman, he needs to know that his words and his action towards himan beings have consequences. You can email me at fpocuca@yahoo.ca I am expecting someone to reach to Usman, as well as to me. Frosina- Toronto-Belgrade
- Economy
Frosina S
Verified | Jul 16, 2024Toronto-Belgrade
Economy
Denied cary on bag
What happened at the gate is a pure unprofessionalism and disrespect of a human being. After boarding started I was taken aside the moment my passport and boarding pass were scanned, picked from the line and told that my cary on bag was too big and I must check it in (I assume soneone has eyes with visual measurements tool). I explained that the bag satisfies the measurements and all requirements but my cries were ignored. I then used the tool that was just beside us where you can put a bag and see if it fits. It fit perfectly. One of the agents printed a ticked and attached to my bag regardless of me pleading with them. The next agent, I assume it was the manager came and completely disregarded and disrespected my try to reason with them. I asked for his name, he only provided his first name, Usman. I was embarrassed as now I am standing in front of other passengers who are trying to scan their passes. I was lost, didn't know what next steps should be, where to leave my bag, how am I gonna recover it. I didn't even notice that they put a sticker on my boarding pass. I assume that is the sticker I have on it, and I really hope for the agent's sake, that the bag will wait for me in Belgrade, my final destination. At the moment I am waiting in Munich for my connecting flight to Belgrade. I have almost 8 hours here, and without my cary on bag I feel stripped from dignity and basic humanity. How did I deserve such a disregard from this agent? A well respected Canadien citizen, an educator, a professional who is contributing to my Canada can come to pitiful moment. And all because this agent, Usman, has no curtesy to treat passengers with decency. If he has no patience, he may try to find another position that does not require interaction with human beings. I ask for apology, and for compensation for my embarrassment at the gate as well as my current suffering at this moment seating at Munich airoport waiting for my connecting flight after the already long flight over the Atlantic. My seating here with only a purse leaves me wondering where did I go wrong. I checked measurements online on cary on bags. I specifically bought a cary on that satisfies these measurements. I put in it very small number of items, made sure they are all light so the bag weighs around 3kg even. Where did I go wrong? If Air Canada has troubles with number of cary on items, please update them so maybe every other person is allowed to have one. Then I can hope that I get 50% chance I get to be the one with the bag. And then I will plan accordingly and maybe not even bring a cary on with me. This is not my first tine flying, but it is first time experiencing so unprofessional agent. I am ashamed that this needs to be even put in words. I hope you share this complaint with Usman, he needs to know that his words and his action towards himan beings have consequences. You can email me at fpocuca@yahoo.ca I am expecting someone to reach to Usman, as well as to me. Frosina- Toronto-Belgrade
- Economy
Yasser A
Verified | Jul 16, 2024St. John-Kuwait
Economy
Weather conditions
My original flight was from YSJ to YUL on the 30th of June, this flight got canceled 2 hours before departure. My flight path has been changed completely after my initial cancellation. My flight from YSJ was rescheduled twice. The first flight was from YSJ to Toronto Pearson Airport departing at 5:30 am on the 1st of July, which got cancelled. Then I had a second rescheduling for the 2nd of July from YSJ to Toronto Pearson Airport at 11:40 am.- St. John-Kuwait
- Economy
Jill M
Verified | Jul 15, 2024Fredericton-Duesseldorf
Economy
Unknown
We were notified about the cancellation of the 2nd leg of flight on the day of the departure, approx. 4 hours before the 1st leg of the trip. The cancellation of the 2nd leg of the flight meant changes for the whole itinerary. As we could get to the airport relatively easily from our accommodation, we visited the airport and spoke to Air Canada agent directly instead of calling the call centre. We were rebooked to flights the next day with a different travel route and we arrived at home 24 hours later than the originally planned and we had to cancel our daughter's 1st birthday party. There was a delay of more than 3 hours on one of the flights for this rebooked itinerary as well.- Fredericton-Duesseldorf
- Economy
Anonymous member
Verified | Jul 15, 2024Toronto-Dubai
Economy
Delay at Toronto & inflight experience
I boarded the flight AC56 ticket number 0142199341371. I boarded at 9:55 PM from Toronto. I was at the airport from 8:00 PM. After we boarded we were supposed to take off at 10:35 PM. But we didn't take off till 12 AM. Only after take off time they announced there was some maintenance check etc and kept saying another 15 mins etc. So for me it was already 2hrs 15 mins wait in the plane. And I was already in the airport as per 3 hrs ahead for check in etc. I was so hungry and they served food after another 2 hrs. I was throwing up after that as I was having severe acid reflux due to hunger. The food was so bad. The veg and coleslaw was frozen hard. It was a very bad experience with that food. Again I threw up. I asked one of the crew for one more bottle of wine. He didn't give me one. At the same time a passenger next to me asked him for a second bottle of whiskey and he gave him a second bottle of whiskey and a bottle of wine which made me feel that my request was not met for just a bottle of wine. Then after we awke the same thing. Everyone were going at the back and taking coffee and tea with snacks. Seeing this I too went at the back thinking why this procedure was followed and we were not being served anything. People were calling the crew for water. It was horrible and I went to the back and asked them so will they serve tea and coffee they said yes in 20 mins. I took my coffee from the back like the others and a pack of cookies and came back waiting for food. The 20 mins food came out after 55 mins. Even that time I asked the same guy for one more sachet of butter. He told me later after serving everyone even though I was at the back. He never gave me the butter. This is total discrimination. They gave food and was giving things for who they want. We all paid above $2000 for the ticket. We delayed for more than an 2 hrs arrived an hr late. They treat you so badly with food and drinks. I have to return and I really don't look forward to my return trip back to Toronto with such bad treatment at my arrival at Dubai. Why does every time people travel by AC there are issues in the flight and maintenance. I will make sure to make this known to everyone if my complaint is not rectified. Very dissatisfied- Toronto-Dubai
- Economy
- Desired solution
Other
Anonymous member
Verified | Jul 15, 2024Dubai-Toronto
Economy
Air conditioning issues and it was a sauna.
My wife had breathing issues and flight didnβt return to gate and the issue resolution took too long and flight could have returned to gate, but couldnβt and it was very uncomfortable. Very worrying experience.- Dubai-Toronto
- Economy
- Desired solution
Apology / Voucher
Cagdas O
Verified | Jul 14, 2024London-Toronto
Economy
Technical problems
I am trying to use their web page to claim but I am always getting same answer which is: Our team is still reviewing your itinerary and its eligibility. Please wait a minimum of 3 days after your trip has completed to check your eligibility or submit a claim. It has been more than 3 days.- London-Toronto
- Economy
Anjali Vidyadhar D
Verified | Jul 14, 2024Toronto-Newark
Economy
Technical problems
My mother was supposed to travel to Newark from YYZ, while my father and I had same day tickets with other airlines from YTZ. (We could not find tickets on the same flights, so we had to travel seperately) Now, Me and my dad are on the way to Newark, while my mom is left behind. My brother who stays in canada, had to come back and pick her up. She will need to go back to Ancaster (~1 hr from YYZ) and come back here tomorrow (on a working day!) Additionally, she will also need to book an uber to come to my place in NJ (as I won't be able to pick her up due to office) It is not only a logistical nightmare but also an awkward situation. My mom doesn't speak english very well. So, I was there calling the airline from YTZ, and coordinating with the airlines. She had to stand in long line to get the meal vouchers (weirdly only re-imburseable at the airport) - so she didn't use them either. I think we should be compensated for the extra costs, and whole fiasco of planning. It's been a disaster of an experience so far.- Toronto-Newark
- Economy
Sara S
Verified | Jul 14, 2024Shiraz-Montreal
Economy
Lost baggage for the second time
First and foremost, I apologize for my lack of patience. I have only visited Canada and Montreal twice, both times via Turkish Airlines and Air Canada connections, and on both occasions, my luggage was lost, requiring me to fill out special forms for tracking on July 12, 2024. I was informed that my luggage would be delivered to my address within 48 hours, and as I write this email, more than 42 hours have passed. After seven calls to Air Canada customer service, my luggage has still not been loaded from Istanbul. Each time, I receive the same frustratingly repetitive responses from your staff, such as "We are sorry, and please accept our apologies," which, despite their polite appearance, do not resolve my issue. Hearing it once or twice is acceptable, but not after my seven fruitless follow-ups. I want my luggage, just that! It contains gifts from my loved ones, items my mother prepared for me, important books, and other things that hold not only significant material value but also immense sentimental value for me. I want to ask you, am I the one who has to repeatedly follow up to track luggage that your company is responsible for delivering? Does it matter to you or your company what emotional stress a passenger with lost luggage endures? Or is it just the passenger's money that matters to you, thinking that if a problem arises, the passenger has no choice but to endure it? Ultimately, if the luggage is found, you attach an apology letter to it and pretend to care, and the passenger has no choice but to accept it, right? During my flight with your airline, both I and many other passengers were freezing inside the cabin, and when I asked the flight attendant for a blanket, the answer was no! Is this the level of service you provide?! Please deliver my luggage within the 48 hours you promised. All the items inside it hold immense sentimental value for me. The slightest damage to any of them would be irreparable for me, as no amount of money can buy the feelings I have for each of them. File Number: YULAC35894 Sara Salimi- Shiraz-Montreal
- Economy
- Desired solution
Other
Sara S
Verified | Jul 14, 2024Shiraz-Montreal
Economy
Lost Baggage for the Second Time
First and foremost, I apologize for my lack of patience. I have only visited Canada and Montreal twice, both times via Turkish Airlines and Air Canada connections, and on both occasions, my luggage was lost, requiring me to fill out special forms for tracking on July 12, 2024. I was informed that my luggage would be delivered to my address within 48 hours, and as I write this email, more than 42 hours have passed. After seven calls to Air Canada customer service, my luggage has still not been loaded from Istanbul. Each time, I receive the same frustratingly repetitive responses from your staff, such as "We are sorry, and please accept our apologies," which, despite their polite appearance, do not resolve my issue. Hearing it once or twice is acceptable, but not after my seven fruitless follow-ups. I want my luggage, just that! It contains gifts from my loved ones, items my mother prepared for me, important books, and other things that hold not only significant material value but also immense sentimental value for me. I want to ask you, am I the one who has to repeatedly follow up to track luggage that your company is responsible for delivering? Does it matter to you or your company what emotional stress a passenger with lost luggage endures? Or is it just the passenger's money that matters to you, thinking that if a problem arises, the passenger has no choice but to endure it? Ultimately, if the luggage is found, you attach an apology letter to it and pretend to care, and the passenger has no choice but to accept it, right? During my flight with your airline, both I and many other passengers were freezing inside the cabin, and when I asked the flight attendant for a blanket, the answer was no! Is this the level of service you provide?! Please deliver my luggage within the 48 hours you promised. All the items inside it hold immense sentimental value for me. The slightest damage to any of them would be irreparable for me, as no amount of money can buy the feelings I have for each of them. Sara Salimi, File Number: YULAC35894- Shiraz-Montreal
- Economy
- Desired solution
Other
Vassilios C
Verified | Jul 14, 2024Montreal-Athens
Economy
Flight # AC898 July 07,2024
Purchased two one way tickets at a cost of $ 2440 cdn included where $170 cdn to have good seats, so that the trip to be less stressful.The seats assigned where #19D and#19Ewindow.To our surprise and shock the seats where in the middle aisle and possibly the Airline added the extra seat because my wife had to keep her legs spread between the front seats and we had an argument with the person next to us because there legs were touching.Thanks very much for a very stressful and uncomfortable trip.Ticket#0143417887428 and7429- Montreal-Athens
- Economy
- Desired solution
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