Air Canada complaints: comments, page 22
1,121 comments
Arlene H
Verified | Jul 13, 2024
Toronto-Edinburgh
Economy
Charged twice for hold luggage
At the airport. I booked and paid for my check-in bag last night. When checking in they had no note of it. The guy wouldnβt let us through even though I showed him my bank account with the charge. So, paid again and ended up having to go to customer support desk. She said we had paid twice for 1 bag!! We were given a card that has a website for a refund. Website doesnβt work. Not impressed with Air Canada
- Toronto-Edinburgh
- Economy
Tanner J
Verified | Jul 13, 2024Toronto-Edmonton
Economy
Vomit on floor
Boarded flight in Toronto. Went to take my seat. Vomit all over the floor. Told flight attendant. Was told if I request it to be cleaned i will delay the flight 45 mins. Then they offered free Wi-Fi. I found this ridiculous as I did not want to sit with my feet in vomit or have to smell it. Eventually they came and moved two of us to other seats. They also said there would be some sort of compensation so I was sent to the check in desk where they listened then said I need to call customer service. I called waited online on hold for 45 min till I have up- Toronto-Edmonton
- Economy
- Desired solution
Karen M
Verified | Jul 13, 2024Los Angeles-Vancouver
Economy
No working screen on flight
I was on flight AC559 on Friday 12th from LAX to Vancouver, I was seated in 29A that did not have a working screen while everyone around me had a working screen a passenger Hayden Browning seated in seat 28A also did not have a working screen and we both were disadvantaged during that long flight.- Los Angeles-Vancouver
- Economy
- Desired solution
Other
Honeyleen P
Verified | Jul 13, 2024Montreal-Halifax
Economy
No reason given
To whom it may Concern, Good Day! I just would like to share with you my flight experience coming here to Canada with your airlines that caused me a lot of inconvenience and stress. I travelled from Bahrain last July 6 2024. From Bahrain to Frankfurt my flight was smooth with little delay on Lufthansa Airlines but when I arrived in Frankfurt and took Air Canada going to Montreal that is where the stress started. The boarding was 1 hour delayed, then when we already boarded the plane they made us vacate again after another hour of waiting and just gave us bottled water. And it finally departed after more than 3 hours of delay only for me to miss my flight going to Halifax due to the long delay so I had to be rebooked to a later flight of 12:30 am. After a few hours of waiting for my Halifax flight, it was cancelled for the next morning of the 6am flight and rerouted me from Montreal to Toronto-Toronto to Halifax . They provided me with hotel accommodation and transportation going to the hotel. I just had to nap because I was exhausted and no food was offered anyway, but then I had to take an Uber going back to the Airport as they informed me that there is no transportation early in the morning. I was a bit relieved when my flight was on time to depart going to Halifax only to encounter another issue when I finally arrived in Halifax. One of my luggage was missing and the officer informed me that it was mishandled and it went with another airline going to Italy and they will just send it to my address which I received after two days. On top of all the inconvenience to me it did the same to my husband as he waited long hours at the Airport to pick me up and he had to be absent at work for 1 day because of the cancelled flight. I am aware that this incident is common and inevitable but I hope moving forward you can accommodate the passengers better to lessen the stress and inconvenience. I attached all my boarding passes for your reference. Sincerely, Honeyleen pediongco- Montreal-Halifax
- Economy
Patrick T
Verified | Jul 11, 2024Vancouver-Toronto
Economy
No reason given
We boarded flight AC35 to Toronto and were asked to disembark due to a maintenance issue. The flight was subsequently cancelled. A text was sent siting "business operational changes to the planned flight schedule". Vouchers were offered however their was a huge crowd of passengers all trying to collect these and in the end we found a lounge. Communication via email and texts were received on the issue. Our final flight was AC124 which did not land in Toronto until closer to 3.00am on 25 May compared to our original flight AC35 which was meant to land at 16.31 on 24 May. We were unable to enjoy our limited time in Vancouver as a consequence.- Vancouver-Toronto
- Economy
Shawn R
Verified | Jul 11, 2024Montreal-Kuala Lumpur
Economy
changing flight 50 days prior to date
Hello, My name is Shawn Rezaei, I tried to book a flight for a medical training in Malaysia for weeks during July, but my doctor two days ago realized the date mistake of Aug 15 instead of July. I paid for standard package which included date changes & have been flexible with extra charges or two weeks period for changes. My training is on Aug 1st, I have major depression & severe anxiety disorder. I was denied repeatedly by my travel agency & airline. I finally decided to attend a 4 days hunger strikes in front of Parliament Hill, Ottawa since all my saving & life is gone, so I will be heard & others won't suffer from such dilemmas. 3XNQSD 5146219926 i APOLOGIZE IN ADBANCE,- Montreal-Kuala Lumpur
- Economy
- Desired solution
Other
Shivanandha C
Verified | Jul 11, 2024Toronto-London
Economy
Unknown
The flight was retimed 4 times and finally at 3.30 am we informed of the cancellation. No holiday accommodation provided despite spending about 20 hours in the airport.- Toronto-London
- Economy
Ronald H
Verified | Jul 10, 2024Quebec-Fort Lauderdale
Economy
Unruly disrespectful unaccompanied minor
Wife and I forced to sit next to violent unaccompanied disruptive minor on Flight pb8831 on July 4, 2024β¦minor kept kicking, poking, and walking over us on flight from Quebec to Fll. I sat in seat 16Eβ¦hurt my recently surgery on kneeβ¦asked stewardess to move us or minor to stewardess work areaβ¦said she couldnβt.- Quebec-Fort Lauderdale
- Economy
Eleni R
Verified | Jul 9, 2024Vancouver-Athens
Economy
The flight from Vancouver was delayed. When we reached Montreal they let us 10 passengers off first to get to our connecting flight. They were waiting for us. 6 people made it, but I couldnβt run us fast . When I got there they denied me boarding. Plane was getting ready to leave. They knew we were coming , but left the rest behind . I have Achilles issues and couldnβt run so fast. Iβm really disappointed. If we all lost the plane I could understand Mabey, but to leave us for a matter of 5-10 minutes I was not happy. Now Iβve lost a flight , my luggage is lost, including carry on. I had to spend money not expecting to use for higene product, and new clothes. Plus still no word on luggage. I do t have recites but 1 bag was all gifts for my family. Iβve always travelled with Air Canada, and them leaving me behind has upset me very much. I will never travel this air line again.
- Vancouver-Athens
- Economy
Brian S
Verified | Jul 9, 2024Montreal-Toronto
Economy
Landing and audio jack
I confess bias and was nervous about flying on a 737max for the first time. One minor annoying feature is when you plug in your headphones, the jack size appears to be incorrect, so if you want audio you get to hold it in place to make it work. One Plus - Big overhead bins for luggage make dealing with carryon luggage super easy. Second issue...maybe pilots need to revisit and spend a bit more time in simulator. The landing experience was not pleasant... it was like the plane dopped the last 5 feet straight down and slammed the runway... everyone was thrown forward... OR are there are still issues with software?- Montreal-Toronto
- Economy
- Desired solution
Other
Sam B
Verified | Jul 8, 2024Frankfurt-Naples
Economy
Bought business class but was given regular class Frankfurt
I bought business class seats toronto to franfurt to naples, i received business between toronto and frankfurt and regular seats between frankfurt and naples, this is not what i bought and paid for.
- Frankfurt-Naples
- Economy
- Desired solution
Refund
Mark C
Verified | Jul 8, 2024Toronto-Cincinnati
Economy
Air Canada lounge
First this just confirms that AC is a Mickey Mouse airport. I arrive 4 hours before my flight. Canβt get into the AC lounge because of the 3 hour policy. I have status and still canβt get in. Talked to a supervisor who is also very unqualified to make a decision. I am sitting here waiting to get into a lounge that is completely empty. Wtf are you guys doing?- Toronto-Cincinnati
- Economy
Natasha M
Verified | Jul 7, 2024Toronto-Delhi
Economy
checked in luggage sent with passengers on board
To whom it may concern: Me and my uncle had booked flights for 2 passengers on staff travel from Toronto to Delhi. Both the passengers were on standby but were travelling with a passenger with 2 bags with a full fare ticket. The 2 passengers that were on standby received their boarding passes, with their 2 bags checked in and were told they will be allocated seats at the gate. After waiting at the boarding gate they were refused to fly as there were no seats available . The passenger that had brought a full fare ticket to fly back home with them went without them. The 2 passengers, Mr K>N Singh and MS Manroop Bhatti that didn't travel due to lack of seats went back to the baggage hall approached the airline to retrieve their luggage. but were told that their bags were already sent with the full fare ticket passenger so the 2 passengers on standby were stranded in Toronto Airport without their luggage as their luggage was sent without them to their destination with the full fare ticket. The full fare passenger that travelled to Delhi recognised one piece of luggage and took it with her when she arrived at Delhi Airport but one piece of luggage is still at Delhi Airport. It is a breach of security to send passengers luggage without actually a passenger not on board the plane. Therefore, the passengers want to make official complaints to Toronto airport and Civil Aviation Authority and to social media about this incident. I request you to look into it and let us know the outcome because to us this is not a mistake that can be randomly ignored and also Air Canada staff being partial with their own and other airlines staff because next day although they were issued business class standby ticket, they were told Air Canada staff still had priority over other airline staff. I hope there is some outcome. It is very shocking especially for my uncle whose service in British Airways is more than 30 years. First Passenger name and details: Name: Manroop Bhatti booking ref: 375E7G Ticket no: 014-2199551150 British Airways staff details: Natasha sodhi Mann Staff no: 222484 Second passenger name and details: Name Kanwar Narinder Singh booking ref: 4UJ2SS Ticket no: 014-2197829025 British Airways staff details: Tej Sodhi staff no: 174436- Toronto-Delhi
- Economy
- Desired solution
And Ege K
Verified | Jul 7, 2024Vancouver-Δ°stanbul
Economy
I got reeboked multiple times and denied boarding .
To whom it may concern, While checking in at Vancouver International Airport on the morning of June 30, the Air Canada employee said that my tickets did not appear and that my flights to Frankfurt were approximately 1 hour later, but he still could not find my last transfer, the Frankfurt-Istanbul flight. I was told that I could fly to Frankfurt, but that I would be alone in Frankfurt and that I would have to find a flight to Istanbul myself. Because check-in took so long, I missed my first flight and by rebooking I was given a new flight, but when this newly assigned flight landed in Calgary, I missed my connecting flight to Frankfurt because I was given only 13 minutes of layover time. So it was impossible for me to catch the transfer of the ticket the employee gave me. In Calgary, Air Canada employees gave me a hotel voucher and told me I would stay for one night, and gave me a new flight on July 1. When I went to the airport on July 1, I checked in and was given a standby boarding pass. They said it was not certain that I would be able to board the plane and asked me to go to the gate and wait. When the boarding time of the plane came, all passengers entered the plane and I was the last one left and was told that there was no room left on the plane. Overbooking was made and a new flight would be given on July 2. I stayed at the same hotel for one more night and was able to fly out at the end of July 2. Although I should have reached Istanbul on July 1, I arrived in Istanbul on Wednesday, July 3. At the airport, I was told by two different employees that I would be compensated for this Overbecking incident, but I still haven't been compensated. Also, the $50 deposit, which was taken twice by Acclaim Hotel, has still not been returned to my creditcard. You can see in the attachment of the message all the information about my flights, which were postponed many times between June 30 and July 2.2024, my flight tickets, which were re-arranged many times, my boarding passes, and the payments I made to the hotel where I had to stay for 2 days, despite being given a hotel voucher by the airline official. You can also see in the attachment the attachment. According to international flight rules, you will also see the article regarding the compensation fee that must be paid to passengers in case of flight cancellation/delay on flights longer than 3500 km. As a result, I had a very difficult time between 30 June and 2 July due to flight cancellations/delays caused by your company. I was traumatized with the feeling that I would never be able to return home again. I was extremely depressed. I kindly request you to take necessary action to compensate for this situation. Kind regards, And Ege Kalkan
- Vancouver-Δ°stanbul
- Economy
- Loss: β¬100
- Desired solution
Michael L
Verified | Jul 6, 2024Montreal-Vienna
Economy
Iβve upgraded from Toronto to Vienna for all three of usβ¦β¦Business 1033 each They rebooked us to go to Venice ( not Vienna directβ¦.then from Venice to Viennaβ¦ Only my wife got to go business my son and I got stuck in premium economy. My wife broke her ankle 3 weeks ago they did have the wheelchair weβd asked forβ¦. I want to be reimbursed for 1033 times two also.. On top of that we still havenβt got our luggage and weβve been here 3 days now.. We had planned a week in Greeceβ¦..we never booked they cause we have nothingβ¦ My wife was on hold for almost 2 days no helpβ¦..from air Canada regarding our luggageβ¦β¦.
- Montreal-Vienna
- Economy
Surinder Pal Singh L
Verified | Jul 6, 2024Delhi-Winnipeg
Economy
When I reached Montreal they make my ticket to tranto anWinn
When I reached Montreal they make my ticket to tranto and then Winnipeg but at Tranto theykept me pending flight on next dayat 0950 Question is at Tranto they not arrange any hotel to me as imold man they treated me very bad- Delhi-Winnipeg
- Economy
- Desired solution
Juan Fernando M
Verified | Jul 6, 2024Montreal-Vancouver
Economy
Damage bags and bad treatment
To Air Canada Reference: Booking 478JXT Tags 0014064866 and 0014064867 I have to make a serious complaint regarding the treatment and lack of respect that Air Canada staff has had towards my wife and I since the beginning of the booking at Montreal airport : The Checkin person to begin with told us that she couldn't give us the seat numbers, and that they were going to do it at the gate, something that has never happened in the last 60 years that we have been traveling. Already at the gate we waited for more than an hour and when the passengers began to enter the plane, I approached the employee to ask what time they were going to assign our seats. He responded that we had to wait, we waited 15 minutes. Since there was no information, I approached him again. and he answered, wait 5 more minutes, it will be 15 minutes and nothing, I approached again and an employee told me that since we had not paid for seats we had to wait. I asked, do travellers buy the tickets to ride on the wings or the engine of the plane? . At the end finally they gave us the sit numbers far separated between my wife ( 71 years old ) and me ( 78 years Old ). It was clear that Air Canada had already established that my wife and I were not going to travel on that flight because it was a coincidence that our suitcases did not arrive on our flight ; greatly harming us because in my suitcase I had a change of suit, shirt, shoes, tie, etc. to attend, next day, a conference, forcing me to buy new clothes for a total amount of US$ 1,800.00. We await the apology and financial compensation for the damages and drawbacks caused to old people ( 71 and 78 years old ) if not, we will make public the abuses that Air Canada has been incurring to their customers. Juan Fernando Morales Vallejos Note: This afternoon the suitcases arrived and both were broken and useless, increasing the total expenses.- Montreal-Vancouver
- Economy
- Desired solution
Artemia M
Verified | Jul 5, 2024Valencia-Calgary
Economy
Luggage delivered damaged.
I did not receive my baggage on arrival at Calgary airport . I was told it had not yet arrived and I left without my bagge because I had to board my flight to Calgary. Upon arrival at Calgary int airport, I once again inquired about my bagge and was told it had not arrived and once it is recovered it would be shipped to my home address. I did receive my luggage after 3 days of which was severely damaged and was told by the courier who delivered the baggage to file a complaint of which I am doing right now. As the luggage is rendered useless, I would like a refund of Canadian dollar 70 towards purchase of a new luggage .Thanks for your understanding.
- Valencia-Calgary
- Economy
- Desired solution
Expenses reimbursement
Vicki T
Verified | Jul 5, 2024Vancouver-Brisbane
Economy
Unknown
I booked flights directly with Air Canada on 17 August 2023. The original flight from Vancouver to Brisbane AC35, was for Sunday 30 June, arriving Tuesday 2 July. I booked connecting flights from Brisbane to Townsville (closest airport to where we live in Home Hill) for Tuesday 2 July with Virgin Australia. When Air Canada changed the flight from Vancouver to Brisbane from Sunday 30 June to Monday 1 July, I had to subsequently change connecting flights from Brisbane to Townsville from Tuesday 2 July to Wednesday 3 July. We had to pay for an additional night in Vancouver (which was on a long weekend for Canada Day) and pay for new connecting flights once back in Australia. Prior to changing the flights I spoke to Air Canada but they had rescheduled flights back to Brisbane and offered no compensation for the additional night or connecting flight.- Vancouver-Brisbane
- Economy
Sarah W
Verified | Jul 4, 2024Tampa-St. John
Economy
Flight changed by airline but strict limits on credit
The airline changed my itinerary. As a result I decided to inquire on cancelling my non refundable ticket since it was out of my control. The agent advised he was able to proceed with credit and only restriction he mentioned was that it had to be used within 12 months and that Iβd have to pay the fare difference if future fare was higher. I agreed to both of these terms. I called the airline to request use of the credit that I was provided and suddenly there are other restrictions that were never communicated to me by the agent or in print. I have paperwork that talks to fare rules and nowhere is it mentioned that the flight has to be to the same destination as originally booked
- Tampa-St. John
- Economy
- Loss: β¬754.21
- Desired solution
Refund
Abdurrahman B
Verified | Jul 3, 2024Manchester-Regina
Economy
Technical problems
Flight was delayed due to technical issues. I was informed of the delay more than 12 hours prior. As a result of the delay I missed the connecting flight to Regina (YQR). I was rebooked onto a later flight on 28th June at 0810 local time (AC1921) Instead of the original flight which was AC1925. As a result of the delay we were provided with hotel voucher and meal vouchers at a value of 30CAD per passenger.- Manchester-Regina
- Economy
Jocelyne P
Verified | Jul 3, 2024Las Vegas-Toronto
Economy
Seat Selection refund
Booking reference 4N77LS we had prepaid 4 seats (30J and 30K) window and an exit row (31J and 31K) our seats were changed at last minute. I have a hard to be seated in the middle. I am still waiting for a refund for at least 3 seats let me know when to expect payment- Las Vegas-Toronto
- Economy
- Desired solution
Refund
Laurie H
Verified | Jul 3, 2024Frankfurt-Toronto
Economy
Peanut allergy
My child with a severe peanut allergy was offered Snickers containing peanuts as the dessert after her meal. This is a very serious allergy that many people now have.- Frankfurt-Toronto
- Economy
Ray K
Verified | Jul 2, 2024Frankfurt-Vancouver
Economy
Insensitive comment from a flight attendant
I am a 75 year old senior with a medical problem with my prostate (TURP procedure) that causes frequent urination. I just flew from Frankfurt to Vancouver in business class and near the end of the trip a flight attendant commented on my frequent urination -presumably she didnβt like me getting in the way of her duties. I complained to her that her comment was inappropriate and she made a half-hearted apology that was not convincing. This sort of ageist behaviour is unacceptable.- Frankfurt-Vancouver
- Economy
Richard T
Verified | Jul 2, 2024Rome-Victoria
Economy
Successful claim
Technical problems
SELF SERVICE ELIGIBILITY SITE ON AIR CANADA WEBSITE WOULD NOT RECOGNISE THE TICKET NUMBERS - SO I WAS UNABLE TO SUBMIT ANY CLAIM. ORIGINAL FLIGHT (AC891 AT 1430H SATURDAY 29TH JUNE)WAS CANCELLED BY TEXT AT 0712 AM (CROATIA TIME) ON FRIDAY 28 JUNE ("EARLIER MECHANICAL ISSUE WITH THE SCHEDULED AIRCRAFT") WE WERE THEN REBOOKED OUT OF ROME AT 0700H ON SUNDAY 30 JUNE VIA FRANKFURT/VANCOUVER TO VICTORIA. TWO OF OUR FLIGHTS WERE THEN CHANGED AGAIN TO LEAVE AT 1305H SATURDAY 29 JUNE TO MONTREAL BUT THIS WOULD HAVE MEANT LEAVING OUR DAUGHTER CLAIRE TO OVERNIGHT ALONE IN ROME. (SHE HAD A DIFFERENT BOOKING REFERENCE AS HER ORIGINAL BOOKING WAS MADE ON A DIFFERENT DAY) WE COULD NOT TAKE THE 1305H SATURDAY FLIGHT TO MONTREAL AS: 1. OUR DAUGHTER WOULD HAVE BEEN LEFT BEHIND IN ROME OVERNIGHT 2. OUR INCOMING FLIGHT FROM DUBROVNIK ARRIVED AT 1255H GIVING NOT ENOUGH TIME FOR THE CONNECTION (NOTE THAT UNDER EU REG 261 THIS ALERNATIVE OFFERED FLIGHT WAS NOT WITHIN THE ONE HOUR SPECIFIED TIME PRIOR TO THE ORIGINAL FLIGHT). WE HAD TO OVERNIGHT IN ROME - TWO HOTEL ROOMS. I CAN INCLUDE THE VISA RECEIPT IF THE BOOKING.COM CONFIRMATION IS INADEQUATE. WE FINALLY ARRIVED IN VICTORIA AFTER SOME FURTHER MINOR DELAYS AT ABOUT 1815H PACIFIC TIME ON SUNDAY 30 JUNE (ORIGINAL ARRIVAL SCHEDULED FOR SATURDAY 29 JUNE AT 2149H)- Rome-Victoria
- Economy
- Successful claim
Nadia S
Verified | Jun 30, 2024Istanbul-Toronto
Economy
I went to the airport on the 24th, my flight was at 1:10pm. I got to the airport 4 hours early and was in line to check in my luggage. My turn came and they couldnβt find me the flight they said your name does not exist in our flight list you have to go to Turkish airlines. They checked afterwards at Turkish airlines and said βyour flight number is from Air Canadaβ and told me to contact Air Canada. I contacted Air Canada from Istanbul but I couldnβt get through so they tried to force me to purchase an entire different ticket which I refused. I then went to an agent in the airport and purchased a ticket from Istanbul to London so that I could catch my second flight from London to Toronto. My daughter in Canada contacted Air canada to change the flight from London to Toronto because I was worried I would miss my connecting flight since I had to pick up my luggage and re send it from London to Toronto. The agent on the line with my daughter was very helpful and said I could apply for a refund after returningu to Canada since it was their mistake. When I arrived in London I went to the air Canada counter and explained the situation first she had a difficult time finding my ticket. At first she said I donβt have a ticket then she ended up finding it. She said the was an error because air Canada didnβt give me a Turkish flight number which is why they couldnβt find my ticket when boarding my original flight in Istanbul. I contacted air Canada with the above message and they basically told me I have to get my money from Turkish airlines and no one is helping me now I donβt know what to do and how to get my money back.
- Istanbul-Toronto
- Economy
Pakshil J
Verified | Jun 29, 2024Calgary-Toronto
Economy
Weather conditions
Original Flight (AC 156) was supposed to depart on Jun 27, 2024 (12:10 AM MDT) from Calgary Airport (YYC). Arrival time was 5:59AM EST at Toronto Pearson Airport (YYZ). I received text message a few hours before the flight departed (around 9 PM MDT) that it was cancelled and that they are working on rebooking me. I went to the airline customer service booth at the airport as I was already at the airport and they worked to rebook me to the following alternate flight arrangement which had one connecting flight: 1) Calgary to Edmonton 2) Edmonton to Toronto Further details of alternate flight arrangement below: 1) AC8128 (Calgary to Edmonton) - Departure time was 9:36AM MDT. Arrival time was 10:07 AM MDT. 2) AC 166 (Edmonton to Toronto) - Departure time was 1:04 PM MDT (scheduled time was for 12:00 PM MDT but this was further delayed due to 1 hour issue with internal issues). Arrival time was 6:02 PM EST. To summarize, the original flight (AC 156) was to arrive at Toronto on 5:59 AM EST. The rebookings due to flight cancellation and delays resulted in finally landing in Toronto at 6:02 PM EST. So instead of 6AM, we ended up arriving at 6 PM (about 12 hours delay from original time). We had to stay overnight at the airport and were only given $15 meal vouchers x 3 people x 2 meals = $90 in total. These vouchers hardly paid for the full meal and resulted in us spending more money than this to get by as a result of a 12 hour delay.- Calgary-Toronto
- Economy
Hiba I
Verified | Jun 29, 2024Toronto-Delhi
Economy
Delay of Flight from YYZ to Del
The flight was delayed initially for 10 minutes, then for another 15 minutes and then for another 50 minutes. It is physically tiring to sit for this long on an already long journey flight. You don't know what people are going through and making the delay over and over again is annoying. What is the point of buying a direct flight when the delay is more than the break journey would have taken?- Toronto-Delhi
- Economy
- Desired solution
Stuart B
Verified | Jun 28, 2024San Francisco-Toronto
Economy
Unable to purchase alcohol or tobacco products duty free
Air Canada has moved their services to a Domestic Terminal (Terminal D) at SFO. When I tried to find a Duty Free shop at the terminal, I was told there were none, as that Terminal is for US Domestic flights only. Air Canada did not advise any of the travelers that they could not purchase alcohol or tobacco for their flight back to Canada. The staff at the Gate said that the Duty Free store had insufficient staff to bring the alcohol and tobacco products to Terminal D, which was not what the Duty Free manager told us at the store in Terminal A/G - International flights only. We were told that the Duty Free store cannot take alcohol or tobacco to Terminal D as it is for US domestic flights only. Air Canada should have made allowances for international travelers wishing to purchase these products to legally take home, as allowed by CBSA. I was very disappointed as we wanted to bring home some Duty Free gifts of alcohol and tobacco products for our family and friends.- San Francisco-Toronto
- Economy
- Desired solution
Other
Khushpreet K
Verified | Jun 28, 2024Toronto-Delhi
Economy
Toronto pearson airport
i reached at airport on time with my luggage but they denied to check in my luggage just because their plane load was full so they couldnβt check in my bags n they did put blame on me that i was late i did try to talk to them but nobody was ready to listen to me thatβs how i wasted my money for that flight i wasnβt even able to fly with then they ask me to book another flight if i want to travel which was worth 2200$ so please do something n get me my refund back thatβs not fair- Toronto-Delhi
- Economy
Ilya G
Verified | Jun 26, 2024Tel-aviv-Winnipeg
Economy
We paid 300 euro for room in the Zurich airport, +food
Air Canada and Swiss air changed my fly from June 15 on June 14\2024, I stayed in the airport more than 12 hours with my family. We arrived at 10pm and my next fly was at 10:30am, I booked room and paid 300 euro+ I bought food but I didn't take receipts- Tel-aviv-Winnipeg
- Economy
- Desired solution
Peter L
Verified | Jun 21, 2024Toronto-Vancouver
Economy
Wheelchair assistance unsatisfactory treatment arrival YYZ
Me and my wife traveled on the late afternoon flight AC125 YYZYVR Jun13 booking number 2NAHI5. My wife requested wheelchair assistance. The flight was delayed leaving YYZ for 30 minutes. There were 3 passengers requiring assistance leaving YYZ. Upon arrival at YYZ late in the evening, the agent at the gate was very helpful. She directed us to one of 3 empty golf carts standing by for the flight. A lady on business class arrived soon after and was taken away immediately. After around 10 minutes later another passenger was taken away. Our driver finally showed up after another 15 minutes. I pointed out to him that we were the first to arrive and yet the last to be assisted after more than 25 minutes wait. He just brushed us off that he had to wait till the gate closed. He then walked away to other AC agents at the counter leaving us waiting. After about 5 minutes the gate was closed. He was still at the counter with no sign of assisting us. I walked over and asked him if he was ready to take us away. He said he had other duties and process to finish off before he could drive us. I had asked for his name and he refused to provide it. He said he would call his manager to come because we are not happy with his service. We literally had to beg him to drive us off as late as it was in the evening. During the drive he continued almost nonstop to talk about he wanted to contact his manager to come. We told him all we wanted was to get to baggage claim and did not want to see his manager. He should just stop talking and concentrate on his driving. He kept on and did not quiet down until he knocked down a stanchion pole. When we just about arriving at the drop off point, he stopped at an AC counter asking a lady agent to come over. After hearing what we had gone through, the agent asked him to just drive us off and to come back to talk to her. It is quite obvious that this driver wanted to make it difficult for us because we questioned his work.- Toronto-Vancouver
- Economy
Yasmin B
Verified | Jun 21, 2024Bogota-Calgary
Economy
Extra charge - Fee for one baggage 23kg $254.02 CAD
My booking number is 392SKJ. I traveled on May 29, 2024, from YYC to BOG. ββThe baggage fee for 23kg was CAD 75. I returned from BOG to YYC on June 18, 2024, and the baggage fee in BOG was more than triple. I paid CAD 254.02. Please note the extra charge and refund the CAD 179.02 I was overcharged. Thank you. Yasmin Bedoya
- Bogota-Calgary
- Economy
- Loss: β¬179.02
- Desired solution
Refund
Julia S
Verified | Jun 18, 2024Montego Bay-Toronto
Economy
finishing plastic trim above storage compartment hit spouse
Flight attendant was into storage bin above wifes head. Dislodged a piece of plastic trim. Hit my wife in head and shoulder. Did not ask if she was ok and laughed about it. No concern or compassion. They thought it was funny.- Montego Bay-Toronto
- Economy
Karlyne R
Verified | Jun 18, 2024London-Toronto
Economy
On flight 857 June12 we had
From we left London through out the eight hour flight we had no yfy service on flight 857 I was travelling with my grand daughter Oliver Henfrickdon as well this was not good because it was a long flight, I hope that we can be compensated for this- London-Toronto
- Economy
Gregory Charles I
Verified | Jun 17, 2024Victoria-Toronto
Economy
I was told that I had cancelled my flight.
When I arrived at YYJ I was told at check-in that my flight had been cancelled on-line. Neither I, nor my wife, cancelled the flight. Air Canada did not know who cancelled my flight. I had to pay $880.03 to get a return flight to Toronto, although I had already paid for a round-trip ticket. The original booking number was 2O2JJL, the new ticket number, for which I had to pay, was 0142195389379.- Victoria-Toronto
- Economy
- Desired solution
Expenses reimbursement
Vinay K
Verified | Jun 17, 2024Fort Lauderdale-Mumbai
Economy
AC rerouted me to Amsterdam, AC 808
Was given boarding passes Toronto to Amsterdam and Amsterdam to Mumbai on KL 877 to Mumbai seat 3H. At boarding was told I was rerouted to Mumbai via Turkish Airways to Mumbai, via Istanbul. Turkish airways did nit have that information. My travel agent booked me a flight Emirates to Dubai to Mumbai. Finally in Mumbai, with no luggage. In Amsterdam going to various counters to figure out what happened, I lost baggage tags. Air Canada so far has not bothered to find out what is going on with me- Fort Lauderdale-Mumbai
- Economy
- Desired solution
Other
Graziella C
Verified | Jun 14, 2024Montreal-Palermo
Economy
I was mocked and your didnβt believe my disability
I want to file a discrimination complaint against Air Canada, my flight from Montreal to Rome was a nightmare and ver stressful, Iβm a disabled person since 2007 , I followed up with my doctor every 4 months I take medication for bipolar disorder and I have a small chihuahua travelling with me , I was yelled by your tick agent her was Nicky and canβt which one was yelling at me telling me I have fake documents, I had 2 panic attacks from 2 of your employees that my is not a service animal and they didnβt believe me I was disabled, I show them all the documents from the veterinary Dr Myreille Gauvin 514-355-1138 itβs on the document that my canβt be in cage due to her epilepsy seizure my dog takes 4 pills a day to function her daily routine, not only I was mocked by your first upon checking my luggage she was first to create a problem she said I donβt believe you , then I had a panic attack and a gentleman from Air Canada who helped me to calm down he was nice to and he took the TSA checked my bags my passport and he took me to wait to gate 52, thatβs I was insulted yelling that my documents a fake in front of at least 300 to 350 passengers I was devastated , I was told by your supervisor that will cancel my trip , thatβs 2 major anxiety attack , so I had a back pack and I placed my 8 lbs chihuahua inside and I was advised that the only time my will able to drink I could take out just for a few minutes, I guess your first ticket agent must have send an email or she called the agent in area 52 . I was embarrassed my dog was scared she had terrible diarrhea she was stressed because my dog knew I was stressed , I have my family doctor states the thing that my dog has very to me I paid $200 for my dog , but Air Canada let me go through customs with a of bottle of perfume thatβs was mine, but your employees treat me like a crab for a 8 lbs chihuahua. Also my poor dog ever barked not even a sound . Then I get on the plane to go sit in my seat 36 C no one was sitting next to me there was a gentleman sitting by the window, no one complained about my dog , so while sitting down the supervisor named Carmela was giving us instructions about exit and the mask in case of emergency, so I saw this flight attendant and I asked if can speak with Carmela I wanted to compliment her instead 5 minutes later again she told off while I trying to give water to my dog, she was very rude and disrespectful to me in front of the passengers of course, this was the worst experience I ever had in my life . Also my luggage were lost I received them on June 12 2024 both of have been damaged I took pictures, Iβm flying back to Canada July 23 first of all you to report issue , I have told by my family members and my pastor to file a discrimination lawsuit against Air Canada with Lufthansa LH6706 I donβt want any harassment from your employees, I want all my money back my dogs fee $200 my flight I purchased in December 2023 ? ATI airways did give any problems I had a great flight , also to reimburse my 2 luggage that were damaged
- Montreal-Palermo
- Economy
- Loss: β¬26
- Desired solution
Carlos S
Verified | Jun 13, 2024Los Angeles-Vancouver
Economy
There was an error during my online check in
There was an error during my online check in and I had to talk to an attendant. When I went to talk to the attendant NISHA, she was completely stupid and coarse with me and changed my accent, leaving me separated from my brother. Without any justification,- Los Angeles-Vancouver
- Economy
- Desired solution
Other
Jinling X
Verified | Jun 11, 2024Toronto-San Francisco
Economy
So so so upset
Today I have a trip from Toronto to San Francisco at 8:00 pm Toronto time, l put my backpack in the luggage cabinet, the lady who work in the airplane , give me back my backpack, and I see some backpack still in the same cabinet too. And I asked her why she only give me my backpack, and she didnβt do it to others , she said she will . But she didnβt, I feel I got this because I am Chinese. Even I am understand why she givee my backpack after I watching the video , I am still upset about this trip. Itβs so so disappointing about this trip. I hope next time I will get the same service with others.- Toronto-San Francisco
- Economy
Alia A
Verified | Jun 10, 2024Detroit-Kobe
Economy
Customer service at DTW were extremely rude
Iβve booked three tickets for my kids from DTW to Japan and when the kids were trying to check in the counter lady were extremely rude ,using profanity , yelling at the kids and checking in their carry on luggage with all their travel documents in it and when they told her that she went off on then and tell them to go down stairs and get the luggage .the kids were so confuse donβt know what to do and they v asked for supervisor but the answer was more yelling at them and tell them to wait in line and finally they were able to recover one bag only of the carry on They v asked for the supervisor and their request was denieding and they v asked for the lady name with no answer At the boarding gate they v asked again for the name and one lady claimed her name to be Garcia said she is the supervisor refusing to talk to me in the phone with sarcastic reaction We r really extremely upset by the treatment of arcanaβs which we always used I think itβs the company responsibility to hire professional people who r well trained to deal with people I name of the passengers Alia Ahmed Amy Ahmed Mohamed Peace Ahmed- Detroit-Kobe
- Economy
- Desired solution
Other
Manu K
Verified | Jun 9, 2024Delhi-Calgary
Economy
As below, airport was delhi airport
My parents had booked their tickets with air Canada airline on upcoming 11 june . Unfortunately my mother met with an accident yesterday.Dr has recommended her surgery nd not to go anywhere atleast for 40 to 50 days after surgery as she need proper tc. We have tried to extend their flight tickets but they said we have to pay RS.63000per head. Its hard to pay that much amount for us as we are already dealing with financial issues bcz of the expensive treatment in hospital We are not changing flight timing unnecessarily. She canβt fly until she fully recovered as per doctor.we donβt want to cancel flight but they donβt understand the situation we are now.we had very bad experience with air Canada.will never think to book flight with this airline in future.- Delhi-Calgary
- Economy
- Loss: β¬1550
- Desired solution
Expenses reimbursement
Sonika B
Verified | Jun 9, 2024Toronto-Barcelona
Economy
Ac 820 delayed by 2.5 hours
We had to buy food for 4 people of my family and there was no place to sit in the airport. We weee there for almost 6 hours.- Toronto-Barcelona
- Economy
- Desired solution
Sonika B
Verified | Jun 9, 2024Barcelona-Toronto
Economy
Ac 823- flight attendant Martin rude remarks
Hello I was In flight AC823 from Barcelona to montreal on Sunday June 9 at 12.35 pm and while serving snacks I was told there is only vegetarian option available and flight attendant Martin very arrogantly told me if you want non veg option then find a seat in the front next time to get both options. I ask Air Canada if being your loyal flyer makes me be treated like that or gives your flight attendant the right to speak to me like that because I certainly donβt give a right to someone to tell me to chose seats in front to get a non veg option Please put Martin back in training so he understands that his job requires customer service to be nice to air canada customers and not throw attitude and speak rudely telling them to choose better seats to get non veg snacks Kindjy revert back on the solution for this treatment for the same as my holiday was spoilt by your attendantsβs rude statement and on top of that a supervisor came to me telling me that the attendant was shocked and surprised that I told him not to speak to me like that until I told him the full story of the attendant telling me to chose front seats next time so that I can get non veg options too which Martin missed telling his supervisor We deserve to be treated better and fairly by air canada staff and not told to buy better tickets. Thanks Sonika Ac 823 Bcn- Montreal June 9- Barcelona-Toronto
- Economy
Ritu R
Verified | Jun 9, 2024Montreal-Delhi
Economy
Received broken luggage
Hi I received broken luggage when i reached my destination point Please can you check my compensation & take neccessary action for refund process
- Montreal-Delhi
- Economy
- Loss: β¬1000
- Desired solution
Pamela K
Verified | Jun 7, 2024Thunder Bay-Toronto
Economy
Luggage
Our luggage was not put on the plane. The plane was running late so they emptied it of the previous flight and just left our flights luggage behind- Thunder Bay-Toronto
- Economy
Robert A
Verified | Jun 5, 2024Halifax-Edmonton
Economy
Successful claim
Unknown
I missed a business that i was suppose to do. The reason of my travelling to Edmonton was for a business purpose.- Halifax-Edmonton
- Economy
- Successful claim
D C
Verified | Jun 5, 2024Rome-Montreal
Economy
Unprofessional behaviour flight attendant
Date incident : june/1/2024 .Return-flight from FCO to YUL. Flight attendant ( no name-tag on white shirt ) was displaying unprofessional behaviour to me in front of my family with a lewd remark she directed to me when I asked for a drink. She had light skin, blonde hair in a pony-tail, black eye-brows and a French accent. Will not be returning as client due to terrible Customer Service experience & unprofessional behaviour.- Rome-Montreal
- Economy
- Desired solution
Troy K
Verified | Jun 4, 2024Toronto-Winnipeg
Economy
Weather conditions
We were delayed for approximately 2 1/2 hours in Toronto before take off. We were then descending into Winnipeg and got told they couldn't land due to weather and redirected us to Regina Saskatchewan. We got to Regina around 3:30am and got told we couldn't fly back to Winnipeg until 4:00 pm June 3 2024. We finally arrived in Winnipeg around 6:00 pm. I had to miss an entire day of work, umping baseball in the evening and my kids events after school. I live out of Winnipeg and I got home at approximately 8:30 pm. Umping is $40 per night and my work is $43.41 an hour (10 hour days). The airline got all passengers taxis to the hotel and back to the airport for departure on June 3 2024. They also provided a hotel room until 1:00pm and a $30 meal voucher at the airport before the departure. The airline kept us informed on what was going on pretty much the whole time.- Toronto-Winnipeg
- Economy
Reem T
Verified | Jun 4, 2024Toronto-Munich
Economy
Unknown
I am writing to express my disappointment regarding the recent delay of my flight. The delay resulted in a significant inconvenience for me, my mom, and my two children, aged 5 and 2, as we were left waiting for an extended period at the airport. Due to the delay, we missed our connecting flight from Munich to Tel Aviv, incurring additional costs for food and accommodation in Munich. We were rerouted via Frankfurt and unexpectedly landed in Larnaca, causing further inconvenience. Should there be no satisfactory response within the stipulated timeframe, I will be left with no choice but to pursue legal action. Your cooperation is value. Thank you for your understanding and assistance. Reem Totary Reem.hamati@hotmail.com- Toronto-Munich
- Economy
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