Air Canada complaints: comments, page 23
1,121 comments
Regina R
Verified | Jun 3, 2024
Cancun-Toronto
Economy
Flight attendant intimated me having a 2 yr old on my lap
My flight going to mexico on May 23 in air Canada was no problem with flight attendant,demo at how I would hold my child on my lap during take off for safety.However, going back with our flight to Toronto on May 27 air Canada flight 1813 at 2:10 pm from Cancun Mexico, the 1st flight attendant who checked on us about seatbelt said all good (child seated on my lap,cradled position).Then flight attendant name Masika (insured hence she did show her name tag) and back ground noise when she state her name. Her voice was raise and stating to me that put the child down on the seat, sheβs not infant and you paid for the chair. I stated that I am breastfeeding and child is comfortable and may cry, she responded that the plane wonβt take off until I put the child in the seat. Where is the consistency of rules and costumers comfort! I am a mom always go for the safety of my child! I will attached here the photo my child after I fastened in the seat.she never checked if the child is safe anyway afterall! She does not know how to approach costumer at all.i felt that she intimidate me twice since beginning of flight until end. The body language and voice. I am a nurse and I know how safety is important but we do have some considerations. I controlled my self not to cry because I hold off all the reasons I have to say and I donβt want to make a scene. That flight attendant have to learn proper costumer service and be trained better!
- Cancun-Toronto
- Economy
Hector B
Verified | Jun 3, 2024Prince Pupert-Vancouver
Economy
Technical problems
Flight from YPR to YVR delayed from 13:40 to 17:55 (over 4 hours). Explanation: flight inbound delayed for mechanical reasons. Food: 1 slice of pizza and a bottle of water whilst waiting Had to change travel plans on arrival YVR, costs contained.- Prince Pupert-Vancouver
- Economy
Z G
Verified | Jun 2, 2024Geneva-Montreal
Economy
Very bad service for people with disabilities
We had to wait in the aircraft for more than one hour due to some maintenance issues as explained to us. Moreover, when we arrived, we had to wait for 1 whole hour to wait for a wheelchair. It was a very frustrating and tiring trip. As a canadian, I am very disappointed that the staff in Geneva (departure) was very friendly and helpful and did not make any person from the disabilities to feel unconfortable while the staff in Montreal wasn't very helpful. The cabin crew was very nice and waited patiently until the assistance came for help. A person with disability cannot wait all this time for assistance and not just that, the staff was very rude and impolite. Especially Kadir, he was very disrespetful and rude, asking me to stay quite and not to talk to him!!!!! Isn't he supposed to be friendly and patient?? If they are understaffed then I think they'd better hire more efficient people who are willing to be a good representatives of air canada.- Geneva-Montreal
- Economy
- Desired solution
Apology / Voucher
Other
Natalia V
Verified | Jun 2, 2024Edmonton-Toronto
Economy
No reason given
Edmonton-Toronto flight (AC166) kept being delayed until I realized that I will not be able to catch Toronto-Amsterdam flight. I called Air Canada and they rebooked my itinerary to a completely different one. We left Edmonton 3 hours later than was originally scheduled.- Edmonton-Toronto
- Economy
Kathleen M
Verified | Jun 2, 2024Miami-Montreal
Economy
Carry on bag taken from me at boarding
There are no words to describe how I am feeling following my flight back to Montreal from Miami. As I was giving my boarding pass at the counter(my passport was already checked in the line prior), with no warning the checkin agent(female, dark curly hair) instructed me to give the other checkin agent my carry on bag as they werenβt going to allow me to take my bag into the cabin. I did everything I could to keep my bag (as I got more and more upset) they took my bag and whisked it off with me having absolutely no say. To say I was infuriated is an understatement. It wasnβt the fact that the agent thought the overhead was going to be too full to fit mine, it was how she literally gave me no chive and didnβt listen to my need to keep it with me. 3 separate agents worked very quickly to tag it and take it without any consideration and without hearing a word I said. Invasive and completely stripped is how I felt. I planned to keep my luggage with me at all times so to have it taken from me so risky and so abruptly pretty much sent me into a rage. Had I not been so upset, I would have without a doubt taken the female agents name and reported her name in this grievance. I am now 45 minutes waiting at the carrousel for my βcarry onβ with no bags in sight. Shame on this employee. And her response as I boarded? Someone at checking βfailed to do their jobβ. This is not an employee you want representing your company. Itβs one thing to have an employee not perform their duties for whatever reason, itβs another to have an employee literally make a paying customer traveller feel so belittled and invaded. Quality standards need to be raised and employees need to do better. Kathleen Morris Kline flight AC1653 Miami to Montreal boarding 12:40 arrival: 5pm.- Miami-Montreal
- Economy
George M
Verified | Jun 2, 2024Toronto-London
Economy
Paid for seats that was changed without notice ....
I paid for two seats on Air Canada AC854 on the 13 May 2024 which was 63J booking reference number 23JMLG for George Arnold McIntosh and 63K booking reference 23HUMW for Hazra McIntosh. We booked on line and printed our boarding passs and at terminal was given a different seat than what was paid for by Air Canada. I George McIntosh sat in seat 32C and my wife Hazra McIntosh sat in 33C. I have received a refund for one seat of $50.00 but not the other seat which is wrong. My next complaint is on arrival back to YYZ on the 22 May 2024, on this flight we were given the correct seats we paid for in advance. However, we are both in our late 70's and we requested wheelchair assistance as the walk is long and not good for our health. At the plane we were told that it would be at least 45 min wait. So we walked and we suffered after that with slight chest pain and shortness of breathe. We have been flying on Air Canada for decades and the service out of YYZ is the worst for a reputible airline. I would definitely not recommend Air Canada to friends or family and I will surely look at other airlines. We have heard that Air Canada is one of the worst airlines in North America and after this experience I believe it to be the truth. Imagine your UK service is a 150 times better than the experience at YYZ in Canada. I am shocked that customer care is not what you strive to excell at considering North America is known for exceptional customer care. I would like my seat refund not looking for a false apology as the experience is over and nothing can change that at this point. I hope you work to become better or you will lose in the long run as other airlines such as British Airways are doing much better in customer care. I thank you for this time to get across my rant at the poor conduct of Air Canada. Thank you George A. McIntosh- Toronto-London
- Economy
- Desired solution
Refund
Chander D
Verified | Jun 2, 2024Toronto-Dubai
Economy
Premium Economy booking - Booking Ref: 4BA4W2,
I booked Premium Economy from Toronto to Dubai and returned with Air Canada for my wife and me. Departure on April 23, 2024, and return on May 14, 2014. Air Canada booked the return flight - Dubai to Frankfurt (LH631) and Frankfurt to Toronto (AC841). We were charged for seats (2x$57.00=$114). Later, on the same date, Air Canada booked us on a direct flight from DXB to YYZ and changed the departure terminal. REFUND REQUESTED $114.00 for charging us for seats. Poor meal service throughout the flight from YYZ to DXB.- Toronto-Dubai
- Economy
- Desired solution
Refund
Apology / Voucher
Amina A
Verified | Jun 1, 2024Toronto-Regina
Economy
Request senior assistant
Requested a senior assistant for my senior mother who needed someone to push her wheelchair. However, as she landed in Toronto and needed to get her connection flight, she was waiting for 2 hours and no one assisted her. One of the agents went up to her and asked her if she needs assistance and she said "yes" then the gentleman replied with "i will get a wheelchair and I will come back" and no one showed up for 2 hours until some another agent showed up and my mother explained how she needs assistance- Toronto-Regina
- Economy
- Loss: β¬300
- Desired solution
Refund
Katrina G
Verified | May 28, 2024Vancouver-London
Economy
Poor food quality, lack of refreshments
On boarding the flight we were served a meal consisting of chicken and vegetables, the chicken was cold and the vegetables mushy. A 9 hour flight and all we were given was a small bottle of water and two drinks which prompted me to go to the Air stewardess and ask for a cold drink. The main issue was for breakfast a small yogurt and a slice of cake. Iβm sorry but not only the quality, lack of drinks and a pathetic Breakfast added to a bad situation.- Vancouver-London
- Economy
Syed A
Verified | May 28, 2024Toronto-Houston
Economy
Should a βdisabledβ holding Business Class Ticket maltreated
Booking Reference 2WHZS3 Syed Ahmed, Ticket number. 0142193625540 for 01 May 2024 Wheelchair - Requiring assistance within the Airport. Seats, AC591 - 1C AC4277 - 1C The flight AC591 was scheduled to depart at 09:55 hours. Something went wrong, the flight was delayed until 10:45 hours. The Wheelchair assistant left me at Gate Number 36 which was later changed to F 51. All passengers moved to the new gate, perhaps, I kept remained seated in the wheelchair until somebody came to drive me there. Once again, the departure time was changed to 11:10 am. The departure time was again changed to 11:50 am, as well as Gate number was changed to F-34. The Flight was again delayed to 12:10 pm. I felt urge for a cup of tea and some snack since I did not take breakfast before leaving my home early in the morning. I expected that Air Canada would serve the breakfast. Nevertheless, on my request one of the Airlines Crew member called for a helper, who took me to a nearby Kiosk where I bought a cup of tea and a croissant to maintain my sugar level at normal range. Finally boarding commenced at 12:10 hours. I reached Houston Air Terminal, 3 hours late, high and dry. I wonder, whether handicaps holding Business Class Tickets are entitled to use Business Class Lounge facilities, if so, then why I was shuttled around various departure lounges during 3 hours waiting time.- Toronto-Houston
- Economy
Stephen Alexander W
Verified | May 27, 2024Las Vegas-St. John's
Economy
Technical problems
our flight from Las Vegas was delayed by five hours arriving in Toronto at midnight.. we were unable to make our connecting flight and we were rebooked early the next morning. we were given a hotel voucher and left Toronto airport at !:30am to go to the hotel. at that time the 8:40am flight to St.Johns, Newfoundland was on time. at 5:30am we received an email saying our flight was cancelled. no obvious reason. we were rebooked AGAIN on the 5pm flight. this was very upsetting . we were trying to get home on time for our grandsons first birthday. air canada personnel were very polite and understanding. I dont understand why all the cancellations when flying conditions are not the issue. possibly more staff is needed to operate all these flights. hope we receive some compensation Thank you We did arrive home at !0pm that evening , 21 hours later than scheduled.- Las Vegas-St. John's
- Economy
Shauna S
Verified | May 27, 2024Edmonton-Montreal
Economy
No reason given
- Edmonton-Montreal
- Economy
Roudabeh A
Verified | May 27, 2024Toronto-Tehran
Economy
No reason given
I was informed about my Lufthansa flight cancellation to Tehran while I was already at the airport and had checked in my bag in aircanada flying from Toronto to Frankfurt . I landed in Frankfurt and had to go through a lot of hassle and challenges to look for another flight to get me to Tehran . My luggage status was also unknown as aircanada had no connecting flight to transfer my luggage to the next air plane . After 3 hours of waiting and riding on different shuttle buses between terminals , Lufthansa booked me for a flight to Dubai and and another flight from Dubai to Tehran . This new route added another 8 hours to my travel to my destination . Meanwhile the flight from Frankfurt to Dubai was additionally delayed for two hours due to technical issues . I landed in Dubai with a major delay while I had 15 minutes to RUN to my gate to catch the Emirates flight to Tehran . This was an extremely stressful and frustrating trip I have ever experienced in my entire life. Before the gate closes I managed to get to emirates flight . When I landed in Tehran I waited for my luggage for an HOuR and finally they notified me that due to Lufthansa delays they could not load my suitcase on Emirates plane to Iran ! I am extremely disappointed in the whole travel situation with Lufthansa . I was not only able to reach my destination on a timely basis but also with 2 addityflighy with 8 hours extra travel time and at end not receiving my only suitcase in Tehran made me feel very disappointed about my whole travel experience. I am asking lufthansa to compensate me for my flight cancellation to Tehran and all the inconvenience that I was put through this trip and also delaying my vacation by 8 hours while my family were waiting in Tehran airport for that long to receive me . Also on top of all the delays and stressing times at the airport I didnβt receive my suitcase until now over 24 hours since I arrived in Tehran . I have no clothes no personal items to wear I expect to be highly compensated by Lufthansa for such inconvenience with my travel to Tehran . Thanks Roucabeh Azimi Moaid- Toronto-Tehran
- Economy
Roudabeh A
Verified | May 27, 2024Toronto-Tehran
Economy
No reason given
I was informed about my Lufthansa flight cancellation to Tehran while I was already at the airport and had checked in my bag in aircanada flying from Toronto to Frankfurt . I landed in Frankfurt and had to go through a lot of hassle and challenges to look for another flight to get me to Tehran . My luggage status was also unknown as aircanada had no connecting flight to transfer my luggage to the next air plane . After 3 hours of waiting and riding on different shuttle buses between terminals , Lufthansa booked me for a flight to Dubai and and another flight from Dubai to Tehran . This new route added another 8 hours to my travel to my destination . Meanwhile the flight from Frankfurt to Dubai was additionally delayed for two hours due to technical issues . I landed in Dubai with a major delay while I had 15 minutes to RUN to my gate to catch the Emirates flight to Tehran . This was an extremely stressful and frustrating trip I have ever experienced in my entire life. Before the gate closes I managed to get to emirates flight . When I landed in Tehran I waited for my luggage for an HOuR and finally they notified me that due to Lufthansa delays they could not load my suitcase on Emirates plane to Iran ! I am extremely disappointed in the whole travel situation with Lufthansa . I was not only able to reach my destination on a timely basis but also with 2 additional flights with 8 hours extra travel time and at the end not receiving my only suitcase in Tehran made me feel very disappointed about my whole travel experience. I am asking lufthansa to compensate me for my flight cancellation to Tehran and all the inconvenience that I was put through this trip and also delaying my vacation by 8 hours while my family were waiting in Tehran airport for that long to receive me . Also on top of all the delays and stressing times at the airport I didnβt receive my suitcase until now over 24 hours since I arrived in Tehran . I have no clothes no personal items to wear I expect to be highly compensated by Lufthansa for such inconvenience with my travel to Tehran . Thanks Roudabeh Azimi Moaid- Toronto-Tehran
- Economy
Meron T
Verified | May 26, 2024Toronto-London
Economy
Left luggage and was delayed from London to Canada and back
On the way to Canada there was unexpected delays and on my way back to London there was more delays and total hour delay on each trips then lost ir left my luggage which delayed me even more i was not provided with meals due to my vegan diet i was left hungry and very unhappy now this delay today caused a lot of inconvenience to me as a disabled person- Toronto-London
- Economy
- Desired solution
Bradshaw C
Verified | May 25, 2024Whitehorse-Halifax
Economy
On Friday May 10th I boarded a flight from Whitehouse to Vancouver as a connector to get to Halifax. I had a 2 hour layover in Vancouver. when I went to board my plan AC364. I was denied on to the plane because I had lost my id even though I had multiple "no photo government ids". the agent also called down to his supervisor and was again denied travel. even though i passed in Whitehorse and did not leave security. I was therefore stranded in Vancouver a city I certainly do not live in. eventually I had my pass port cargo shipped down to me finally. after mean attempts over the 10th 11th and 13th I was able to get my passport to me and get in tough with a real Air Canada agent who informed me that the agent and manager should definitely let me on my prior flight from days ago. they excepted full responsibility and arranged my new flight to Halifax and my return flights. my main complaint is that this issue clear caused by Air Canada and its agents not only caused me to miss multiple days of my trip owing my for lodging and food for those days as well the extreme emotional pain and worry this affected not just myself but my mother, my father, my sister and extended family members. this was admittedly their fault and I request more than just refund but damages with regards to missing time and moneys spend while stranded in the city i do not live in. Booking reference 32JL9F I Bradshaw Carnaghan of the for mentioned complaint and by the admitted faults of Air Canada, had the spend the days and nights stranded in Vancouver in disgusting cash only "motels" and therefore have no by of recipe from these places. the total change of my gross stay in these places was $250 a night. not including the filthy and constant danger having to reside in these places due to the gross mismanagement of multiple members of Air Canada. I CAN NOT underestimate the emotional stress and trauma of being stranded in a city do not know with little to no options for several days has put on myself, my mother my father and my family. it is completely inexcusable. I have made a detailed complaint to The Better Business Burrow about this issue already. Again my booking reference is 32JL9F. Bradshaw Carnaghan
- Whitehorse-Halifax
- Economy
Heinz-Thomas W
Verified | May 25, 2024San Diego-Zurich
Economy
Technical problems
Due to late departure in San Diego, I missed the connecting flight from Toronto to Zurich and was rebooked 24 hours later. So, I arrived at my destination Zurich on Monday May 13 instead of Sunday May 12 and missed half a working day on May 13. Air Canada has given me a hotel voucher and 2 meal vouchers worth CND 15 each. They let me know that in this case I was not eligible for any compensation, as the delay had happened due to an issue with the pilot's seat.- San Diego-Zurich
- Economy
Lindsay W
Verified | May 25, 2024Rome-Halifax
Economy
Influence by other flights
Because of a long delay on the tarmac we missed our connection and were 4 hours late to final destination. We were on the aircraft for close to 11 hours so had to buy a full meal at a restaurant when we arrived in YUL as the maple leaf lounge was at capacity- Rome-Halifax
- Economy
John P
Verified | May 24, 2024Boston-Auckland
Economy
No reason given
My name is John and among the past decade of traveling I have not had much trouble flying aside from some delays here and there. I was flying with Air Canada from Boston to New Zealand, a dream solo trip. I had 2 layovers with Air Canada, in Toronto and Vancouver and with Air New Zealand from Auckland to Queenstown. Air Canada forced me to print my boarding pass at their desk this trip, most of my travels I have been able to use a digital pass. At the desk, an agent βofferedβ to check in my carry on bag. This proved to be the source of all my future problems for this trip when I said okay to this. I had arrived for my international flight early, so I went to go check in through security and relax in a lounge for some hours. My flight to Toronto was delayed by 30 minutes due to weather, not the worst. When I arrived in Toronto, I tried my best to speedily go through Canadian customs and arrived at my gate for my connection to Vancouver. I was denied boarding here - I was told my checked bag had to travel with me and that it was still in Boston. But this would cause me to miss my Vancouver to Auckland flight which would make me miss my Queenstown connection and hotel night. I was denied. This caused a 24 hour layover. This was not my only frustration caused by AC. I arrived in Vancouver and slept in a hotel Air Canada provided instead of being on my way to New Zealand, I had to buy a phone charger, tooth brush, and toothpaste nearby as my baggage was lagged a city behind, in Toronto by the time I was in Vancouver. Air Canada had a whole 24 hours to reunite my baggage and I. I left my hotel early to go to the airport to talk to baggage services in person to ask why my bag was still in Toronto. It did not make sense to me to deny me boarding my flight citing my bag had to travel with me for it toβ¦ not have traveled with me. I called baggage services customer service about thrice as well. Despite talking to about 6-7 AC agents, they sent my bag on the last flight possible to Vancouver despite it being one of their most popular routes, the same flight I had arrived on the night before. It arrived in Vancouver as I was on my flight leaving for New Zealand. I arrived in New Zealand, a whole day after I had planned and missed my first night of hotel which I was charged for as it too late to change. I spoke to the baggage service agent there saying I was traveling to Queenstown. My bag was still in Vancouver, if they could please send it to my Queenstown hotel and gave them my address. I also filled out an online form for AC giving them the same information. The bag arrived the day after and stayed at Auckland Airport despite all my preemptive action. At this point I was wearing the same pair of clothing for about 4 days from Friday evening to Wednesday morning so I had to buy new clothing. So then another day to send it from Auckland to Queenstown and I had to go pick it up from the airport. I started flying Friday and was reunited with my only luggage Wednesday morning. In the end, I also had my speaker, phone charger, and off white key chain missing/misplaced from my front pocket with no notice left behind of their removal as well. Air Canada has refused responsibility, citing inclement weather (the 30 minute delay from Boston to Toronto). But I disagree, I think had they allowed me to board at the gate I was at to catch my flight, as my checked baggage traveled with me only for the Boston to Toronto leg or if they sent my checked baggage to Toronto during my 24 hour layover they caused so it was not a city lagged behind constantly, then my frustrations would have been limited. I believe I am just looking for Air Canada to compensate me the $1,000 CAD for the 24 hour lay over they caused to my trip, APPR cites that should be the case after 9 hours but the expenses being reimbursed by the airline would be nice as well. I submitted a claim with APPR but they are apparently backed up for a couple years.- Boston-Auckland
- Economy
Gurmit Kaur R
Verified | May 22, 2024Toronto-Vancouver
Economy
Form 544852 . date 11 Nov 2023
I had no audio part of the flight. Was handed onboard compensation request with this number 544852 and was told someone will contact me. Never heard anything. Today as Iβm preparing for travel, in my passport I find this paper. Called AC but was told to do it on line only. So so bad. Thanks I was able to get someone to help me. Please compensate me without delay. Itβs already too long. Thank you. Gurmit Kaur Rehinsi.- Toronto-Vancouver
- Economy
- Desired solution
James M
Verified | May 18, 2024Fort Myers-Toronto
Economy
wheelchair & on board service
At check in at RSW was told to take a seat against the wall and wait for an assistant to come with a wheel chair-did not happen. Tried to make my way to the gate, couldn't manage when someone appeared with a chair took me and another wheelchair lady right though to departure, thanked him twice, he didnt move and blatantly asked for a tip! NO No NO! Next he comes back to take the wheelchair folks to board, he totally ignored me. incidentally of the 7 or 8 wheelchairs only 2 of us needed assistance at Toronto. Also no inflight catering not even ice. I know there was a labour dispute but I understand from others on longer flights there was some service. Bad unacceptable experience for me. So it's back to Westjet for me.- Fort Myers-Toronto
- Economy
- Desired solution
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