Air Canada complaints: comments, page 20
1,121 comments
Margaret H
Verified | Aug 14, 2024
Toronto-Seattle
Economy
No reason given
We were leaving out of Toronto on July 12th 2024. They cancelled our flight. We had six people in our group. One needed assistance with a wheelchair. Then we got a later flight to Denver. Upon arriving there we had lost luggage. All of us spent the night at the airport. Left at 6am from Denver on July 13th. Upon arriving in Seattle at 830am. All six of us had no luggage. It arrived on next flight so we waited at airport. Our luggage arrived at 1240pm. Then we took a bus ride for another expense. We arrived to the cruise ship we were to catch at 330pm. We were checking in at 1pm. Being exhausted we were all in bed early and missed Saturday on the ship. Then after departing the ship on 20th. We arrived to the Seattle airport for a 1pm departure. That was cancelled til Sunday the 21st at 4pm. So we all spent the night at the airport. And they tagged all of our luggage. Only my luggage was lost as Air Canada had the wrong name tag on my luggage. I got my luggage returned to me within less then an hour of checking in. Now we were at airport over 24 hours and all of us beyond exhausted. And no hotel was compensated for us. We arrived in Toronto at 1230am. It was an inconvenience to us all being exhausted and with the one in the wheelchair and others being older. We all did miss our day on the ship Saturday as well as the night from being exhausted from staying at the airport. Air canada was not open all night to talk with them and didn't offer a hotel or food vouchers.
- Toronto-Seattle
- Economy
Gillian And Bernard B
Verified | Aug 14, 2024London-Ottawa
Economy
No reason given
Attached are details of our return flight on 20th August. Door to door this trip took 17 hours with just short drives to Heathrow and from Ottawa airport. We were both sick for 3 weeks after our return and still coughing. Also our one larger suitcase was damaged and the pickup delayed at Ottawa. On the attached are two stickers that were on the damaged case. Please, pleas bring back direct flights from Ottawa to Heathrow or we will not be flying with Air Canada again. We are both approaching 80 and would like to visit our family and friends in England more often but are not able to cope with two flights. Twice our short flights did not arrive at Montreal and Toronto in time to catch our connecting flights! Pleas let us know how we can get a replacement suitcase (photo of damage attached) Gillian and Bernard Brown- London-Ottawa
- Economy
Mara V
Verified | Aug 13, 2024Charlottetown-Amsterdam
Economy
Technical problems
The flight was cancelled due to maintenance on the aircraft. I was booked on a new flight and arrived around 7:30 am on Tuesday 6 August, causing me to miss a day of work which took me an extra vacation day. We did not get any meal vouchers initially, only when we specifically asked during our layover. My claim to compensation was denied by Air Canada.- Charlottetown-Amsterdam
- Economy
Carol G
Verified | Aug 13, 2024Toronto-Vancouver
Economy
Technical problems
My disrupted has triggered my anxiety as I had take a night flight which I was avoiding in the place- Toronto-Vancouver
- Economy
David H
Verified | Aug 12, 2024Toronto-Raleigh-durham
Economy
Problems at airport
Amandaβs claim #298860 should describe everything, but basically they cancelled a flightβfirst saying to was for weather in our destination airport RDU, which shouldnβt be true since I donβt think any other flights were grounded there. Then they said it was because of insufficient Air Traffic control. They refused to rebook us on a flight that could get us home by morning of August 5th when our childcare ran out and I needed to return to my patients. So we purchased a flight on our own. They refused to reimburse us for these flights, and they said they could only reimburse us about $15 for the cancelled flight.- Toronto-Raleigh-durham
- Economy
Asha D
Verified | Aug 12, 2024Kelowna-Montreal
Economy
Problems at airport
The flight was delay more than three hours . It was urgent for us to reach on the time but it was not possible to arrive on the time due to delay flight.- Kelowna-Montreal
- Economy
Joshua S
Verified | Aug 12, 2024Charlottetown-Amsterdam
Economy
Technical problems
The flight was cancelled and I flew to AMS an entire day later. I missed work on Monday to take and extra vacation day off than what I planned.- Charlottetown-Amsterdam
- Economy
Bria J
Verified | Aug 12, 2024Winnipeg-Vancouver
Economy
Weather conditions
We have been unable to contact air Canada. Our flight was cancelled then rebooked for more than 12 hours later resulting in us having to miss a night of hotel reservation, pay for a secondary car rental, and another accommodation due to not being able to drive through the mountains in the dark.- Winnipeg-Vancouver
- Economy
Deborah D
Verified | Aug 11, 2024Lagos-St. John
Economy
Missing baggage
I am writing to complain about my 1 missing baggage out of my 5bags. I arrives saint john on Aug 9th but 1 of baggae didn't arrive saint john since Aug 9th. Please i would appreciate of this is look into as the luggage contains ally wears and other important things. This has affected me so much . My reference no is 3H7IK7. Oluwaseunsanni deborah.- Lagos-St. John
- Economy
Yoganand S
Verified | Aug 11, 2024Toronto-Detroit
Economy
I had a flight from Montreal to Detroit (AC 8583) on Aug. 7
that was canceled. Was sent to Toronto to catch a flight to Detroit that was cancelled. Then was booked to fly to Detroit on AC 8775, but cancelled that flight and drove to Detroit (after two cancellations did not trust I would make it on Air Canada). Would like a refund for this flight from Toronto to Detroit.- Toronto-Detroit
- Economy
- Desired solution
Refund
ΠΠ»Π΅Π³ Π’
Verified | Aug 11, 2024Edmonton-Krakow
Economy
Technical problems
1. ΠΠ° ΡΠ»ΡΡ Ρ Π΄ΠΎ ΠΠ°Π½Π°Π΄ΠΈ Π²ΡΠ΄ΠΌΡΠ½ΠΈΠ»ΠΈ ΡΠ΅ΠΉΡ ΠΠ°Π»Π³Π°ΡΡ-ΠΠ΄ΠΌΠΎΠ½ΡΠΎΠ½ 2. ΠΠ° ΡΠ»ΡΡ Ρ Π΄ΠΎ Π£ΠΊΡΠ°ΡΠ½ΠΈ ΡΠ΅ΠΉΡ Π€ΡΠ°Π½ΠΊΡΡΡΡ-ΠΡΠ°ΠΊΡΠ² Π±ΡΠ»ΠΎ ΡΠΊΠ°ΡΠΎΠ²Π°Π½ΠΎ Π΄Π²ΡΡΡ 3. ΠΠ°Π³ΡΠ±ΠΈΠ»ΠΈ Π½Π°Ρ Π±Π°Π³Π°ΠΆ- Edmonton-Krakow
- Economy
Shivam Kumar S
Verified | Aug 11, 2024Toronto-Seattle
Economy
Horrible baggage claim wait times
Ac 541, aug 11th 2024, baggage claim process started more than 1 hr after flight landed. No announcement was made, no staff was present to explain the situation.- Toronto-Seattle
- Economy
- Loss: β¬50
- Desired solution
Wayne G
Verified | Aug 11, 2024Montego Bay-Brisbane
Economy
Forced into overnight accommodation due to change in flights
Hello, In regards to our recent Booking , Airline Reservation Code no. 54TDD9β¦ Reservation Code no. OKZCNB. Your records will show these tickets were Booked September 12th 2023 for Departure from Brisbane July 2 2024 to Montego Bay with an overnight stopover in Toronto & returning from Montego Bay July 19 2024 with NO stopover. In January we received an e mail from Air Canada saying our return flight from Montego Bay was cancelled & now leaving a day earlier July 18 & 1 hour later. Not only did we have to rearrange Accommodation & Transfers it meant we would miss our connection in Toronto to Vancouver & to Brisbane. Because of this we were forced into another overnight stay in Toronto at a cost of $232 as well a 24 hour wait for flight on July 19 to Vancouver for flight to Brisbane. As this was not our Itinerary when we booked it is not fair/suitable that we should be out of pocket . To add to the inconvenience we then received a second e mail from Air Canada in February saying our Departure from Brisbane on July 2 was now cancelled & Departing July 1 ! So another round of changing Accommodation & Transfers had to be negotiated with our Resort which caused much stress & worry as they were not originally willing to change again after the first time. We trust you agree that compensation for the forced overnight stay at The Quality Inn Toronto $232 AUD is required & consideration given for the huge inconvenience of re arranging Accommodation & Transfers not once but twice. Thanking You , Wayne Goodluck
- Montego Bay-Brisbane
- Economy
- Loss: β¬141
- Desired solution
Sandra B
Verified | Aug 10, 2024Miami-Athens
Economy
Don't remember
Air Canada had air conditioner problems Made us get off plane after we boarded and didnβt leave till 3:30 pm from Miami. This caused us to miss our connecting flight. Didnβt arrive to Athens till around 3:30pm the next day. Had to make 2 connection flights and couldnβt use food voucher anywhere that I had to ask for because they didnβt offer one. It was very exhausting gave me anxiety. Had lots of pain due to waiting around airport. I have back issues that was aggravated because of long wait times.- Miami-Athens
- Economy
Shery E
Verified | Aug 10, 2024Cairo-Montreal
Economy
The flight from Cairo to Munich was delayed
The flight MS 787 on 4/8 was delayed from 11:55 to 12:40, then it was delayed again before taking off by another approximately 1 hour and 20 minutes, so we missed our second flight AC 9099 from Munich to Montreal and we were rebooked to take the flight next day 5/8 to Paris LH 2228, then to take another flight from Paris to Montreal AF 348 which was overbooked, so finally we took another flight on the third day 6/8 AF 346 from Paris to Montreal and we have arrived finally to Montreal on Tuesday the 6th of August at 6:00 pm (so the arrival was almost 2 days later than the original arrival time) which was really exhausting and so stressful So we lost 2 working days me and my husband ( which is equivalent to 4000$) and till now we are still missing our luggage that didnβt arrive to Montreal yet We were 3 passengers my husband : George Tadros,my daughter :Cynthia Tadros & me : Shery Elsiefy Booking reference: MJITEL & OXXR9N- Cairo-Montreal
- Economy
- Loss: β¬300
- Desired solution
Karla P
Verified | Aug 9, 2024Vancouver-Kingston
Economy
Technical problems
Because of the long delay with the flight from Vancouver to Toronto (AC126), I missed the connecting flight from Toronto to Kingston (AC1802). This was so stressful as I was made aware that I would have to pick-up the checked baggage and that I was booked on Caribbean Airlines that would depart at 3:50 pm. It took awhile to allocate these checked items and I also had to seek assistance from the Baggage area. Upon finally locating these checked items I had to walk forever to find terminal 3. I had a long wait again for the Caribbean Airlines Station to open so I could check on the luggage as it was difficult moving around with them. I was not prepared for all that transpired on that day. Then I was not even compensated to buy lunch. It was a rough day. I arrived in Kingston Jamaica approximately 7:40 pm. I am a teacher and at this time of the year I am contracted to mark the EDPM CSEC examination online and I am paid by output. Therefore, the more you mark the more you earn. Thus, I was not able to mark for that day.- Vancouver-Kingston
- Economy
Mannat P
Verified | Aug 9, 2024Vancouver-Toronto
Economy
cancelled trip
I cancelled my trip to Toronto from Vancouver in February 2024 and i was given a credit which is valid for one year for he same trip and under the same name. however, I called customer service to rebook my ticket and they told me that i will have to pay the penalty. I was not told about the penalty at the time of cancelation. I have a receipt stating cancellation but nowhere it says about the penalty. I would like to get the refund please. thank you- Vancouver-Toronto
- Economy
- Desired solution
Refund
Robert W
Verified | Aug 9, 2024Calgary-London
Economy
Weather conditions
We were told that the flight was cancelled but then just dumped at the airport at midnight with no information about what to do next, where our bags were, hotels, future flights. Hotels were full, taxi queues were very long. There was a state of confusion. Air Canada could not help the storm but they could have dealt with it better. Flights were boarding after we were cancelled!- Calgary-London
- Economy
Lynda W
Verified | Aug 9, 2024Calgary-London
Economy
Weather conditions
There was a terrible storm and after sitting on the plane for two and a half hours we were ushered off and given no information about what would happen next. We were left to our own devices and there was no-one to talk to. We had the Air Canada app which kept giving us different information about replacement flights. We understood that the weather was not their fault but felt that we were treated badly.- Calgary-London
- Economy
Thais A
Verified | Aug 9, 2024Toronto-Boston
Economy
Unknown
It was one of the most horrible experiences I've had since I started traveling ,and I I've been traveling from a very early age. The problem started with having to arrive at the airport early , three hours in advance, to avoid any issues. I was travelling with my sister who is 83 years old. We were waiting and they kept changing the gate on us, three times in total, so we had to move back and forth three times. Then, at the last minute almost close to 10 pm , they finally announced that the flight was cancelled without any explanations. What made the situation even more frustrating was having to go through customs again. as if we were arriving for the first time. No one of the passengers understood the situation and there were o explanations as why it happened.The physical and mental exhaustion, along with all the stress and frustration was overwhelming. .Additionally, we were traveling for a my nephew wedding and my sister was supposed to attend the rehearsal today, but she couldn't make it. We just hope that today we can arrive on time.Thank you- Toronto-Boston
- Economy
Valerie J
Verified | Aug 9, 2024London-Victoria
Economy
Reference number 2E28lM AC 861 6th August 2024
Date of flight 6th August 2024. On both my flights I had my seats changed. As an 80 year passenger I was travelling in the care of my grandson and had expected to be sitting with him. On top of this, I was not in an aisle seat which for health reasons had been required and the screen on the long haul trip was not functioning. These two issues made for a less than comfortable flight ! I have always travelled with Air Canada and up to this flight have been exceedingly happy. I have a return flight to the UK on the 3rd September and hoping I will not have to cope with the same issues! Valerie Jeffreys- London-Victoria
- Economy
- Desired solution
Apology / Voucher
Catherina Maria T
Verified | Aug 9, 2024Newark-Toronto
Economy
Weather conditions
The flight out of Newark was first a mechanical issue and then an hour later it was canceled two hours prior to the flight- Newark-Toronto
- Economy
Caden E
Verified | Aug 9, 2024Vancouver-Thunder Bay
Economy
Problems at airport
Charles Grainger booked flight for grandson. Grandson had never been away by himself, the airline gave hotel vouchers but was not used his brother came from Belleville Ont to Toronto picked him up and drove him back on the 22 July for flight next day. My grandson missed a day of work due to flight cancellation. Flight delayed from 8-55 pm Sunday Flight took off 3-25pm Monday Gas money about $40 dollars other grandson had full tank of gas did not put gas in till later in week- Vancouver-Thunder Bay
- Economy
Amanda S
Verified | Aug 8, 2024Toronto-Raleigh-durham
Economy
Problems at airport
Our flight from YYZ to RDU was cancelled on August 3rd. It was the last leg of a 3-leg trip from Palermo to RDU. When it was cancelled, they did not automatically rebook us. We had to wait in the customer service line for about 2 hours, while 26 weeks pregnant. Finally, the customer agent said there are no flights she could book us on that will get us to RDU by the morning of August 5th, when David needed to see patients at his clinic (which would have caused further financial consequences and patient suffering). Plus, August 4th was my birthday, and our childcare with our 3 year old was running out on August 4th (August 4th also was my birthday and we had planned to celebrate with my family then, not spend it stranded in Toronto). The agent gave us a voucher for a hotel for one night and 4 CA $15 food vouchers. We still had access food costs beyond these, but we used the hotel and the vouchers. We had found a flight, through Air Canada that would get us from YYZ to RDU by midnight on August 4th/August5th, and we had out of desperation purchased those tickets at $2541 ($1270 each) as a last resort. When they couldn't find us other options, we asked the agent to please book us on that flight. She said she could not. We were confused since we DID book ourselves on that flight, and she said she was not authorized to book us on that flight. Other agents said since we had already purchased those tickets and others might purchase those tickets, the airline could not give up the profitability of those tickets. (Which of course made us frustrated). We were exhausted from travel and the customer service desk closed, so we made our way to the hotel and tried to sleep. Over the night, Air Canada had automatically booked us on separate flights-- one that required about 26 hours of travel, and others which had already departed by the time they booked us, or which left while we were asleep. We called Air Canada customer service in the morning to try to get a refund for our ticket costs or a sooner flight. He said there were no flights left to get us there by the morning of August 5th. When we asked for a refund, he said he cannot refund our ticket. We purchased a Business Class ticket, and he could lose his job if he offered an upgraded ticket because of a cancellation (which seemed like a very reasonable accommodation for our inconvenience) : They can only offer Economy tickets, of which none get us there in time. We asked for them to refund the economy ticket price of the flight we purchased, and we would just purchase the Business Class upgrade price. He said he can't do that either. We asked for a refund of the original cancelled flight costs (even though that would not "make us whole" since that flight was purchased months in advance at a reasonable price, and we were forced to purchase an expensive Business Class ticket because of the cancellation and lack of other options). He said that that original flight cost would only be about $15 because it was purchased as part of a whole international trip. $15 would not be satisfactory to us, when the airline is making such a profit from us. We tried to rent a car and drive to Raleigh, an 11-hour drive, but since it was a Canadian holiday there were no rental vehicles available. So we were forced to use the very expensive tickets. So we spent the extra day in Toronto. The hotel check out was 12pm so we went downtown, got lunch, and took an Uber and the UP train back to the airport. Our flight ended up being delayed about an extra hour and we had to purchase more food from the airport. When we finally got on the plane and departed, the expensive Business Class seat we had to purchase did not even recline, making it very uncomfortable for me at 26 weeks pregnant, and the screens didn't work, so I couldn't even watch anything to distract from the misery.- Toronto-Raleigh-durham
- Economy
Bart D
Verified | Aug 8, 2024Brussels-Philadelphia
Economy
luggage not delivered
I arrived sunday evening in philadelphia with a rebooked flight boston-philadelphia because of cancellation of my planned flight montreal-Philadelphia. My bagage did not arrive. I put a request in with united airlines and i called several times air canada who confirmed that my luggage was delivered in philadelphia I have been calling every day with both organisations (air canada and united airlines). Did not get my luggage delivered. On thursday i returned home and found out that my luggage was in the air canada box and had never been passed to united airlines Conclusion: i have been attending a congress in a smelly outfit and lost at least ten hours calling very unfriendly customer services who never did anything concrete to solve my problem- Brussels-Philadelphia
- Economy
- Desired solution
Jose R
Verified | Aug 7, 2024Toronto-Vancouver
Economy
Unknown
BOOKED A LATER FLIGHT AC2029 SCHEDULED TO DEPART AT 18:20 AND WAS ALSO DELAYED FOR ABOUT 2 HOURS AT THE GATE.- Toronto-Vancouver
- Economy
Shermaine W
Verified | Aug 7, 2024Montreal-Pittsburgh
Economy
Weather conditions
flight was canceled 2 hours before departure from montreal to DCA .Took another flight to Pittsburg and rented a car from avis car rental 215.00 plus 40 to refuel .As i told air canada personnel i check in two bags a black rolled up suit bag a tan rolled colored bag .- Montreal-Pittsburgh
- Economy
Javier B
Verified | Aug 7, 2024San Diego-Vancouver
Economy
Unknown
The flight started with 30 minute delay, then got another 30 minute delay before it got cancelled. The airport personnel did not help much as well in providing much information about what happened and what to do after. We contacted AirCanada customer support to see if they could put me in another flight that left that afternoon/night to get to Vancouver. They mentioned they couldnβt book with Alaska or WestJet to get me in any of those flights so they βbookedβ me on the next flight available which was at 7:00am on August 2, the next day. I did not have any other options, so I agreed and told me I was in. Later that afternoon I tried to check in and the app would say βcheck in failed please contact flight personnel at the terminalβ, which got me worried all evening about the flight. I had to arrive an extra hour earlier to the airport to see a person at the counter and she told me I was on standby, which could have had the possibility of not even flying; that was not what the customer support specialist mentioned and I payed to be secured a seat since my initial booking. I fortunately ended up grabbing my flight but then it took the flight around 45 minutes extra to take off. In the end I arrived a day later, interrupting my itinerary in Vancouver, making me miss an event on Thursday night and making me waste my money for the night of Thursday at the airbnb, and the ferries I had prepaid for Friday.- San Diego-Vancouver
- Economy
Douglas R
Verified | Aug 6, 2024Toronto-Vancouver
Economy
Technical problems
Original plane had mechanical issue after arriving from previous location loaded some passengers and then stopped deplaned and rescheduled flight for 9.30 departure plane departed at 10.30am- Toronto-Vancouver
- Economy
Janene K
Verified | Aug 6, 2024Brisbane-Vancouver
Economy
I paid over 12 thousand dollars for a business class flight
And when I bordered I was told I would have no in flight entertainment and the wifi wouldnβt work either so I had a fourteen hour flight with no entertainment. When you pay that much for a ticket and had nothing for the whole flight I hope to be reimbursed thank you Janene Koolstra
- Brisbane-Vancouver
- Economy
Sandra P
Verified | Aug 5, 2024Ottawa-Denver
Economy
Unknown
My flight was apparently cancelled due to lack of staff. I was delayed more than 7 hours. I had a 5.5 layover in Toronto. I had to argue to use my lounge pass, because the connecting flight that AC changed it to was United and NOT AC. Very frustrating.I tried contacting Air Canada and provided my ticket number on 3 separate occasions and the message I received was that they are awaiting confirmation and to wait 3 days. I have waited 3 days and applied and 8 days and applied. The message is the same. They will not let my claim go to the next step. I feel as though they make the process exceptionally difficult, even though I was told via telephone that I was eligible and to try on line. I feel as though they do not want to make it easy for their customers. I have already invested more than 3 hours of time to make a claim. This is wrong.- Ottawa-Denver
- Economy
Marley H
Verified | Aug 5, 2024Fredericton-Toronto
Economy
Successful claim
Don't remember
To whom it may concern, On Friday August 2nd, I was booked to fly Air Canada from Fredericton New Brunswick to Toronto Ontario at 17:45 (AC1527). My flight was delayed several times resulting in me leaving around 21:00. Because of this, I missed my connecting flight from Toronto to Kelowna BC. I was rescheduled for a flight the following morning at 9:15 (AC193). When I arrived at Air Canada's customer service around 22:00, I was told there were no hotel rooms available. The lady at the desk gave me two phone numbers of hotels to call. I tried those two numbers along with 3-4 other hotels near the airport. All of them were full. With it being close to midnight, it did not make sense for me to make my way into Toronto city (alone), try to find a hotel and make it back for a rescheduled flight at 9:15. Therefore, I spent a very uncomfortable night in the airport on a chair. Additionally, my morning flight was again delayed until 9:45. Due to this delay, I was unable to organize a ride from the airport to my home, resulting in me having to take a taxi. Additionally, I had important plans for the Saturday that I was unable to make due to not sleeping the night before. This delay cost me money, had me miss an important event and was nothing but a great inconvenience. While a $30 meal voucher is appreciated, it does not make up for the sleepless, restless, stressful evening I had to endure. Thank you for your time and consideration, Marley Henault- Fredericton-Toronto
- Economy
- Successful claim
Alain B
Verified | Aug 5, 2024Toronto-Milano
Economy
Technical problems
we left Montreal YUL at 11:05pm instead of 5pm when we arrive in Milan the bus to bring us at our hotel was no longer waiting for us, we had to wait another 1h45 minutes for someon to bring us at our hotel.- Toronto-Milano
- Economy
Arvind K
Verified | Aug 5, 2024Toronto-London
Economy
Technical problems
1 hour or more delays, starting from mechanical or electrical problems in the aircraft, on the day of travel. Boarding also was delayed. Then after boarding the aircraft, a further 2 hour or more delay on the tarmac prior t o take off.- Toronto-London
- Economy
Nicole S
Verified | Aug 5, 2024Tel-aviv-Grande Prairie
Economy
Unknown
I bought a round trip from Canada to Israel through a travel agent, Adoption Airfare. All of the flights were purchased through Air Canada but some of the flights had other operators. My original flight home was for Oct 11, 2023. The war in Israel broke out on Oct 7, 2023. The airline continued to say that flights were scheduled up until October 9th when they sent me an email that said my flight was cancelled. I immediately called Air Canada and they said I would have to reached out to my travel agent and the travel agent said they were having a very difficult time getting any flights booked and most of the flights were ranging around $10,000 just to get home. Everyone in Israel was trying to get out so it seemed hopeless to leave it to my booking agent. The airline did not make any attempts to contact me nor reschedule my flights. My husband was not liking the situation and was determined and able to book me the only flight out that he could get, a flight to Rome on October 12th. And then from Rome home. Once I got home I expected air canada to reach out to me but they never did. So I asked my travel agent to ask for a refund but was told my only option was to use a "Credit" for the unused flight. But when I went to use the "credit" I was told I could only use it to fly back to Israel in the next 3 months. I then called Air Canada myself and they submitted a refund request for me that got denied. They refuse to give me an email or any way of sending them a formal complaint. All they would do is extend the time frame that I could use the ticket in. Even though to this day Air Canada will not fly to Israel... I spent an extra day in Israel and an extra day in Rome and incurred large expenses. I expect to get my money back for my unused flight at a minimum.- Tel-aviv-Grande Prairie
- Economy
Kamil B
Verified | Aug 4, 2024Toronto-Cancun
Economy
Technical problems
Some time after boarding the captain announced that they can't refuel the plane and so we deplaned. After a few hours new aircraft was brought but without the captain. A new one arrived almost an hour after boarding, brought from Montreal, I overheard since I was sitting in J. But then he and the 1st officer spent another hour troubleshooting the plane that just could not 'start'. We departed after more an 4-hour delay. We arrived at CUN around 2 30pm instead of 10am.- Toronto-Cancun
- Economy
Bola I
Verified | Aug 4, 2024Toronto-Charlottetown
Economy
No reason given
I had an important family event in which i had to fly all the way from Lagos, Nigeria. Upon getting to Canada, i had a flight from Toronto to Charlottetown, which was delayed more than three times and it made me miss the event. This affected my relationship with my family which left me so sad and devastated. Also some fallouts happened as well.- Toronto-Charlottetown
- Economy
Nele H
Verified | Aug 4, 2024Quebec-Frankfurt
Economy
Weather conditions
I received an email in which a delay was announced 2 hours before departure, and the flight was also getting more and more late at the airport, which is why AirCanada booked me a new connecting flight, an hour later. Since the departure from Quebec City (YQB) to Montreal (YUL) was still delayed, I was no longer able to take this flight either. So I was booked again on a new flight, but only one day later, on July 16th, 2024 at 6 p.m. from Montreal to Frankfurt. So I ended up arriving in Frankfurt more than 24 hours later than originally planned.- Quebec-Frankfurt
- Economy
Richard D
Verified | Aug 4, 2024Newark-Calgary
Economy
Weather conditions
We boarded and sat on the tarmac for over two hours. We were told there were storms in the area and we were waiting for clearance from air traffic control. Then we were told we were going back to the gate and deplane. Next the pilot announced there may be a delay of one to five hours. When we finally got off the plane t one of the gate attendants made an announcement that the flight was cancelled with no rebooking option. It was done in a most discourteous manner. We had to return to check in to find out the flight was now moved to Sunday Aug 4 at 7 AM. We missed our tour start and have spent hours since this all happened on the phone, texting or emailing with Air Canada, Globus and Nimble Travel. Itβs been extremely time consuming and frustrating. We are still not sure what Globusβ refund lolicytis and we have $15,000 US dollars invested in this trip. The original Air Canada flight was at 9AM which would have had us arrive in Calgary with plenty of time to spare. Thatβs why we opted for that flight. They moved it to 3 PM and we were left with no alternative. Iβm extremely irate over The attendants attitude after what we went through. He should not be in any capacity dealing with the public. I hope you understand this took place in the USA so euros were not used.- Newark-Calgary
- Economy
Munira S
Verified | Aug 4, 2024Toronto-Ahmedabad
Economy
charged exuberantly for baggage
I was travelling in business class for both my flights and I had 3 baggage allowance but I had 1 extra baggage so I was willing to pay for it and I had called Air Canada multiple times when I had booked my tickets that how much I will be charged for an extra baggage they had told me $100 Cad and I wanted to purchase it on phone but they said it will be done at the airport when I went to airport on 28th July they charged me $450 Cad for 1 extra baggage though non of my bags where even closer to 30 kgs, just because I didnβt wanted to miss my flight and I was 34 weeks pregnant I agreed to pay they told me to contact Air Canada for refund. I have the 2 receipts for $225 total of $450. Kindly look into this as this is really not acceptable and not a good customer service. Please have clarity on the baggage pricing please donβt make your customers fool Thanks you , Munira shah +91-9913188225
- Toronto-Ahmedabad
- Economy
- Loss: β¬450
- Desired solution
Refund
Apology / Voucher
Sebastian P
Verified | Aug 3, 2024Toronto-Calgary
Economy
Technical problems
We got informed that our flight was cancelled due to maintenance issues. This was only at the morning of the flight, just over 3h before scheduled departure time. We were initially booked on an AirCanada flight two days later but after a long call with the support hotline got booked on a WestJey flight several hours later that arrived almost five hours later than the originally planned flight. As a result, we could not make our transfer shuttle but had to take a taxi - and had to get food rather than ear in our RV.- Toronto-Calgary
- Economy
Dennis W
Verified | Aug 3, 2024Toronto-London
Economy
Washrooms out of order
AC 854 from Toronto to London, two toilets for economy class. By mid flight one WC out of order, other no running water and littered with paper towels.- Toronto-London
- Economy
Kasper P
Verified | Aug 3, 2024Charlotte-Victoria
Economy
Sitting in vomit? Nope.
We didn't get to take this trip after my reading about Air Canada's unforgivable mistreatment of passengers on a Las Vegas to MontrΓ©al flight in latter 2023. No way were we going to spend money on Air Canada's service to Victoria and risk being forced to sit in vomit and feces or placed on a "No-Fly List." Instead, we took a US carrier. As bad a US-based airlines are, they aren't this bad yet. Canada should be ashamed. Air Canada should be humiliated. And the pilot who caused this problem should be fired.- Charlotte-Victoria
- Economy
- Desired solution
Other
Aida H
Verified | Aug 3, 2024Miami-Copenhagen
Economy
No reason given
My friends and I were supposed to fly from Miami to Montreal on July 29th with a connecting flight to Copenhagen, where we were scheduled to arrive on July 30th at 07:05. Unfortunately, our flight in Miami was delayed, causing us to miss our flight in Montreal to Copenhagen. Due to this delay, we were rebooked and now had to fly from Miami to Montreal, then to Milan, and finally arrive in Copenhagen at 13:25 on July 30th. This resulted in a total delay of over 6 hours, which is extremely unacceptable and very inconvenient for us. Furthermore, we were assured in both Milan and Montreal that our luggage would arrive with us in Denmark. To our great frustration and disappointment, our luggage did not arrive with us when we finally got to Denmark. This experience has been extremely stressful and unpleasant, and we believe we are entitled to significant compensation.- Miami-Copenhagen
- Economy
Maman F
Verified | Aug 3, 2024Miami-Copenhagen
Economy
No reason given
My friends and I were supposed to fly from Miami to Montreal on July 29th with a connecting flight to Copenhagen, where we were scheduled to arrive on July 30th at 07:05. Unfortunately, our flight in Miami was delayed, causing us to miss our flight in Montreal to Copenhagen. Due to this delay, we were rebooked and now had to fly from Miami to Montreal, then to Milan, and finally arrive in Copenhagen at 13:25 on July 30th. This resulted in a total delay of over 6 hours, which is extremely unacceptable and very inconvenient for us. Furthermore, we were assured in both Milan and Montreal that our luggage would arrive with us in Denmark. To our great frustration and disappointment, our luggage did not arrive with us when we finally got to Denmark. This experience has been extremely stressful and unpleasant, and we believe we are entitled to significant compensation.- Miami-Copenhagen
- Economy
Lew V
Verified | Aug 2, 2024Toronto-Indianapolis
Economy
I want to report an incident with the male attendant on
Flight 8897 Monday July 29 Toronto to Indianapolis. We were preparing to land and I was holding some trash waiting for attendant to make final pass to collect. The male attendant come through hurriedly, as he passed I tried to reach back to put trash into his bag. I guess my hand bumped his hip as I stretched for the bag. He stopped leaned down and said donβt touch me you done know me. I said sorry I was trying to reach your bag. A few minutes later he showed up with the female attendant and again said donβt touch you donβt know me I donβt touch you Iβm going to report you. The person next to me who witnessed all this said wow! I canβt believe this. As I exited the plane I said to the female attendant I front what was all that, she said he said I touched him. Yes as I explained I was trying to reach the trash bag. I told her that guys has problems and should not be dealing with the public , he must hate his job.- Toronto-Indianapolis
- Economy
- Desired solution
Other
Joseph M
Verified | Aug 2, 2024Fort Mcmurray-Moncton
Economy
Unknown
I was delayed 11.5hrs getting home, I did have to buy a couple meals at airport. Air Canada gave me two meal vouchers worth $20 Canadian each. I had to cancel my ride from airport to my house and had to cove the expense of getting picked up the next day. I live an hour and a half from Moncton airport and had to pay $100 in gas and another meal at $68.- Fort Mcmurray-Moncton
- Economy
Rajeev K
Verified | Aug 2, 2024Delhi-Toronto
Economy
I am not happy with air canada airport staff. Very roudly staff. Counter service is very low. They not help me.
- Delhi-Toronto
- Economy
Melissa N
Verified | Aug 2, 2024Fort Myers-Calgary
Economy
Technical problems
Flight was continually delayed, told multiple issues, incoming flight delayed, medical issue, plane over heated, mechanical issues etc. was given update every half hr that was continued to be delayed. No communication and just very poor customer service.- Fort Myers-Calgary
- Economy
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