Air Canada complaints: comments, page 15
1,121 comments
Darlene P
Verified | Jan 29, 2025
Economy
So many delays
Delay after delay and it was my first solo , it was just terrible. Itinerary - 72984535258634 I'm not computer techy as well. I hope this is sufficient. My son in law used his aeroplan points which is not fair for him , i didn't get to Winnipeg until 11 and he could not pick me up so i had to take a uber, which also cost him $70
- Economy
Lucija S
Verified | Jan 29, 2025Toronto-Zagreb
Economy
No reason given
Flight was 4 hours late because of snow and it froze down, had to be washed and went to a different lane, then it ran out of gas and had to go back to the gate and do everything from the top. That's why we didn't make it to our flight to Zagreb.- Toronto-Zagreb
- Economy
Qiwei T
Verified | Jan 29, 2025Toronto-Winnipeg
Economy
Technical problems
Dear Air Canada Customer Service, I am writing to formally request compensation for the significant delay of my flight, AC265, from Toronto Pearson International Airport to Winnipeg on January 18. My booking reference is 3KJ3NZ. Due to multiple aircraft changes caused by technical issues, the flight was delayed by more than five hours. This unexpected delay severely impacted my work schedule and important meetings. I understand from your website that I may be eligible for a $400 flight credit under Air Canada's compensation policy. I kindly request your prompt review of my case and the issuance of the applicable compensation. Please let me know if any additional information is required. I appreciate your attention to this matter and look forward to your response.- Toronto-Winnipeg
- Economy
Mehboob Hassan A
Verified | Jan 28, 2025London-Edmonton
Economy
No reason given
We (i.e. my wife, Sherbanu Mehboob Hassan Asaria and I, Mehboob Hassan Asaria) booked our flight to Edmonton, Canada, online on 29th November 2024 through Expedia. The flight was on Sunday, 15 Dec 2024, at 13:25 from London Heathrow via Calgary, Canada - Flight No: AC851. The arrival time at Calgary was 14:15, and Departure time from Calgary was 15:14 by Flight No: AC 8138. However, Flight No: AC 8138 was cancelled, and we were booked into Flight No. AC 8144 departed Calgary for Edmonton at 21:25. This flight, after a change in the aeroplane because of some problem departed over an hour late. We arrived in Edmonton about 20 minutes after midnight on Monday 16th December 2024. Our original expected time for arrival in Edmonton was 17:24. So overall, we were delayed by over 7 hours, At Calgary, they had missed picking up two of our bags delivered on Tuesday 17th December 2024.- London-Edmonton
- Economy
Anonymous member
Verified | Jan 27, 2025Economy
Denied Check In at Air Canada counter, St John's, NL, Canada
On the 25th of January for a 14:00pm flight from St Johnβs Newfoundlandβs YYT airport, I had booked a ticket with Air Canada through an agency in Bahrain, which has a policy requiring ticket names to match the passport exactly. However, when I tried to check in, I was denied boarding because my passport does not have a surname. They claimed the ticket should have listed βLNUβ (Last Name Unknown) as the surname. I explained that I am a frequent traveler and this has never been an issue before, but they insisted I contact the agency to have the ticket reissued. When I reached out to the agency, they assured me that the ticket matched my passport exactly and stated that the airline staff should allow me to board. Since the ticket was non-refundable and the flight was full, they said they couldnβt reissue it. I returned to the airline staff, who made a call and informed me that I would need to repurchase a ticket and refund my existing one for the entire trip. Although I agreed to this, they then stated that only business class tickets were available, suggesting the flight was overbooked. Air Canada should have allowed me to board after a more thorough process, especially since I was sincere and apologetic about the issue. Despite my repeated efforts and reassurances, they still denied me boarding. I canβt understand why this problem arose now, especially since similar situations havenβt caused issues in the past. It seems logical for the system to automatically add βLNUβ when a last name isnβt present on the passport. This experience was extremely disappointing, I showed them proof of address with my Canadian drivers license and all the other documents. For all I know, we paid over $3000 for round tickets which were cancelled because my passport did not have a last name mentioned and was right fully blank there. Moreover my vacation period off work has become short. This issue has already exhausted me mentally, emotinally and financially. I hope there would be something you could do about this as I am at a huge loss right now. Sincerely!- Economy
- Loss: β¬2735.06
- Desired solution
Volodymyr V
Verified | Jan 25, 2025Edmonton-Bucharest
Economy
No reason given
The first part of my flight was on AC 166 from Edmonton to Toronto, which departed on Tue, November 12, at 15:00 local time instead of the scheduled 11:50 local time. In Toronto, I was given new tickets for flights YYZ Toronto - LHR London and LHR London - OTP Bucharest. I arrived at my final destination (OTP Bucharest) on Wednesday, November 13, at 23:05 local time instead of the scheduled 15:45 local time. The delay amounted to 7 hours and 20 minutes. Due to this delay, I was forced to postpone my onward trip to Ukraine from November 13 to November 14. I booked a hotel room in Bucharest for the night, paying β¬105 in cash. Unfortunately, I did not keep the receipt for the payment. The airline informed me about the delay of the first flight and the change in the itinerary, and they provided me with a single-use meal voucher. However, this did not help me arrive in Bucharest on time. The delay caused my arrival in Ukraine to be postponed by almost a full day, significantly disrupting my plans. In response to my direct claim for compensation for the delay, Air Canada provided the following reply: Your case number is: CAS-8599099-B8M5S0 Dear Volodymyr Vozniuk, Thank you for contacting us about your request for compensation due to your flight disruption. Based on the information we have collected, the root cause of your disruption was not within the control of the airline or is due to safety-related reasons and therefore regulations do not call for compensation in this case. Please note that situations surrounding flight disruptions can be complex and have multiple causes. We are required to inform you of the reason for a flight disruption at departure but reasons may change as the situation evolves, new issues arise, or new information is received. We have made best efforts to identify the root cause of your arrival delay at final destination based on the information available to us in the time allotted under regulations. If you would like us to take another look, please let us know. We understand that you may be disappointed and we are sorry that you were not able to get to your destination at the arrival time originally planned. If you wish to learn more about flight disruptions and how entitlement to compensation is assessed under Canadaβs Air Passenger Protection Regulations, please visit our website. Once again, please accept our sincere apologies for the flight disruption you experienced, and we hope to welcome you on board again in your future travels. Sincerely, βTalia Kincaidβ Customer Relations I also received an SMS message (3) from the airline during the journey: 1. Your flight AC166 to Toronto is delayed because inspections or repairs are required to the aircraft or the cargo hold and will now depart at 14:00. We apologize and are working to get you on your way. To check the status of your flight, or to learn more about your rights when there's a disruption, visit flyac.ca/bndd3qh9 2. Your flight AC166 to Toronto is delayed further until 15:00 because inspections or repairs are required to the aircraft or the cargo hold. We're sorry for the inconvenience, and we'll keep you updated if anything changes. To check the status of your flight, or to learn more about your rights when there's a disruption, visit flyac.ca/ynm7tm98 3. Volodymyr, we're sorry, there's been a change to your itinerary and you'll be connecting through London (LHR) on your way to Bucharest (OTP). Your new flights are AC858 on Tuesday, November 12 at 23:40 to London (LHR), and BA884 on Wednesday, November 13 at 17:55 to Bucharest (OTP). Review your full itinerary here: flyac.ca/ytf7a7wm One or more of your flights is operated by another airline. Please visit their website directly to check in. Learn more about your rights during flight disruptions: flyac.ca/hhmp7tn7 Booking reference: O6MIP3- Edmonton-Bucharest
- Economy
Darryl B
Verified | Jan 22, 2025Montreal-Edmonton
Economy
No reason given
Delayed 4 hrs +. Gave me a $20 voucher to be used in Montreal and in 72 hrs. It was an unforeseen mechanical delay and was not their fault. And they needed time to get another plane ready. So no compensation.- Montreal-Edmonton
- Economy
Andrea P
Verified | Jan 18, 2025Vancouver-London
Economy
No reason given
Hostess took our daughter stroller out of the cabin without asking us, it's a yoyo stroller so allowed in the cabin, we were some of the first in because of the baby and there was plenty of space for it, at arrival we had to wait 20 minutes for the stroller to make it to us and with already over 3 hours delay we missed our connection.- Vancouver-London
- Economy
William Derek K
Verified | Jan 18, 2025London-St. John's
Economy
Technical problems
The flight was boarded at 14:30 hours for the 15:00 hour takeoff. At 15:05 the pilot announced that a person was removed from the plane due to a medical emergency. While waiting for the info on the passenger the pilots discovered that the landing gear was not working so they had technicians in to correct the problems. There were a number of updates regarding the delay and at 18:30 hours they announced the flight had to be cancelled because the problem could not be rectified. All passengers were ask to leave the plane and Air Canada rearranged flights for all passengers on December 12.- London-St. John's
- Economy
Angela K
Verified | Jan 18, 2025London-St. John's
Economy
Technical problems
All passengers were boarded at 14:30 hours and the flight got delayed for takeoff first due to a medical emergency with a person taken off the plane and then the pilots discovered that the landing gear was not working. They tried to fix the landing gear and at 18:30 hours the pilot announced that due to the landing gear not being able to be repaired, the flight had to be cancelled.- London-St. John's
- Economy
Erik T
Verified | Jan 17, 2025Ottawa-Lamezia
Economy
I bought flight tickets to Italy and we booked ottawa to Toronto , Toronto to Zurich , Zurich to Lamezia Terme on Thursday January 2nd. However due to complications of the Toronto airport they stated they had to change the aircraft and I got 3 messages stating that it kept getting delayed. When we were on the flight heading to Zurich, we told the flight attendant that we had a connecting flight and they said you could make it if the flight is delayed. We landed at the time of boarding because the flight to Lamezia Terme was delayed so we ran to the gate and there was a line up of people waiting to get on the plane. When they went to scan our boarding passes it was denied and then I got a text message saying that Air Canada rebooked us another flight 5+ hours later and it wasnβt a connecting flight we had to go to Rome and then Lamezia. We tried to plea to them to let us on the plane but they said there was nothing they could do. We ended up landing 10 hours later than planned. After a long 2 days we landed in Lamezia and we were charged an extra day for the rented car.
- Ottawa-Lamezia
- Economy
Lisa C
Verified | Jan 16, 2025Ottawa-Lamezia
Economy
I bought flight tickets to Italy and we booked ottawa to Toronto , Toronto to Zurich , Zurich to Lamezia Terme on Thursday January 2nd. However due to complications of the Toronto airport they stated they had to change the aircraft and I got 3 messages stating that it kept getting delayed. When we were on the flight heading to Zurich, we told the flight attendant that we had a connecting flight and they said you could make it if the flight is delayed. We landed at the time of boarding because the flight to Lamezia Terme was delayed so we ran to the gate and there was a line up of people waiting to get on the plane. When they went to scan our boarding passes it was denied and then I got a text message saying that Air Canada rebooked us another flight 5+ hours later and it wasnβt a connecting flight we had to go to Rome and then Lamezia. We tried to plea to them to let us on the plane because I am 5 months pregnant but they said there was nothing they could do. We are extremely dissatisfied in the flights that we didnβt ask for. We ended up landing 10 hours later than planned. After a long 2 days we landed in Lamezia and we were charged an extra day for the rented car.
- Ottawa-Lamezia
- Economy
Leslue Lynn P
Verified | Jan 16, 2025Montreal-Manila
Economy
Technical problems
Baggage left at narita airport, then the next day advised that they do not have it instead they flew it ti cathay pacific which is originally my first route . it took me 3 days to get my luggage arrival is Jan 6 but got my luggage only jan 8- Montreal-Manila
- Economy
Diego Ignacio G
Verified | Jan 16, 2025Halifax-Brussels
Economy
Influence by other flights
My flight from Halifax to Montreal was delayed, because of this I lost the connection from Montreal to Brussels. So they put me in another flight from Montreal to Barcelona and then to Brussels. I got to Brussels around 17:30 instead of 7:55 as scheduled. I made the claim to the airline but they would just reimburse me for the costs I made in the airport but nothing else, so that's the reason I'm contacting you. After the mail they sent me asking me my account to pay me back, I didn't write back to them.- Halifax-Brussels
- Economy
Muhammad B
Verified | Jan 15, 2025Economy
Misconduct by employee Jones
A female employee named Jones only checked my carry on for size. Me and wife has the same size of carry on. She checked mine it was ok and i told her that my wifeβs one is exactly of same size same brand but she insisted to for the other one during that i hurt my finger and started bleeding but she did not care and my wife damaged her fur coat also. Her behaviour was very rude and just want to do the both bags to be sized and not caring my finger bleeding cause it was hurt while sizing the bag. I want to make a formal complaint. She was on duty for flight AC 140 from calgary for check in.- Economy
Gordon H
Verified | Jan 15, 2025Vancouver-Miami
Economy
Technical problems
Our flight was cancelled and rebooked 14 hours later. We needed to keep a hotel room in Vancouver and we had to pay for one in Miami that we could not use- Vancouver-Miami
- Economy
Judith And Gordon H
Verified | Jan 14, 2025Vancouver-Miami
Economy
Technical problems
Our flight got cancelled at 4:52am the morning of December 10th 2024. We had to wait approximately 20 hours for our next flight.- Vancouver-Miami
- Economy
Tui L
Verified | Jan 13, 2025Vancouver-Christchurch
Economy
We booked three one-way flights from Vancouver, Canada to Christchurch, New Zealand using a combination of 105,600 areoplan points and $1023.48 CAD for a flight on December 13th, via San Francisco. We were not able to check-in online on December 12th, and no reason was given. We were provided with a link to fill out an on-line New Zealand Traveller declaration form. Upon arrival to the airport, we were asked if we had NDeTA, which we had not heard of. We were instructed to download an app, fill out the forms and pay the fees. The NZeTA was issued for my two daugthter's within one minute, and mine was "pending." As such, we were not allowed to board the flight. They did not attempt to help us in anyway. I have since talked to New Zealand Immigration and was told the airline can contact them and get permission for the passanger to board when their NZeTA is still "pending." We were instructed to cancel our flights, because we would be treaded as a "no show" and therefore lose them entirely. The airline did nothing to help us and made no apploligies for not informing us they were would be requiring an NZeTA for us to be able to board the flight, ahead of when we arrived at the airport. The three new tickets cost us $4837 USD and we missed the first two days of our trip. We had a hotel room booked for our long stop-over in San Francisco that we were not refunded for. This was a once-in-a-life time trip and we were so dissapointed to miss the first two days, and wish the airline has given us any kind of indication that they would be asking for this NZeTA approval or they would not allow us to board. We feel very unfairly treated. We had spend weeks looking for well-priced tickets, only to have to cancel them and buy incredibly expensive last-minute tickets.
- Vancouver-Christchurch
- Economy
Tea H
Verified | Jan 13, 2025Paris-Toronto
Economy
Technical problems
I arrived at my final destination one day later causing me to get hotel accommodation and new uber rides to the airport. Further, I had to pay for breakfast, lunch and dinner. I called Aeroplan and they did not offer me one thing- not a voucher for the hotel or a voucher for uber. The inconvenience caused me around $400-450.- Paris-Toronto
- Economy
Susanne S
Verified | Jan 12, 2025Toronto-Hannover
Economy
Problems at airport
The plane could not be pushed back from the gate for more than two hours, until they brought in a car with more traction. Apparently there was a frozen puddle. We missed our connecting flight in Munic and were offered to fly to Frankfurt or Hamburg instead of Hannover. We were not offered any option to fly to Hannover. It was Christmas eve, so we flew to Frankfurt to shorten the train ride and because there is a railway station in the airport. We had to buy train tickets from Frankfurt to Hannover for Eur 326.70. We arrived at 7 pm in Hannover instead of 12:55 pm. We were not offered anything from Air Canada, except from the travel voucher after repeatedly complaining. We have not accepted the voucher.- Toronto-Hannover
- Economy
Enrica Maria D
Verified | Jan 11, 2025Montreal-Brussels
Economy
Successful claim
No reason given
Our flight was delayed for over 3 hours and we received no explanations from the staff at the airport nor in the aircraft. Moreover, the 15β¬ voucher to spend at the airport was sent with delay after the take offβ¦- Montreal-Brussels
- Economy
- Successful claim
Sebastiano B
Verified | Jan 11, 2025Montreal-Brussels
Economy
Successful claim
No reason given
Hereβs how you can structure your response to include the answers to these questions: We landed at 11:13 instead of the scheduled arrival time of 7:55, resulting in a delay of more than three hours. The airline failed to provide any clear information or updates during the delay and offered no explanation for what caused it, either during the wait or after we landed. The only "care" they provided was a β¬15 voucher, which was handed out at the airport after we arrivedβrendering it entirely useless, as I had already reached my destination. This disruption caused me to miss an important working lunch, which was scheduled for the late morning. The delay not only caused significant inconvenience but also led to professional repercussions, as I lost a critical opportunity to meet with colleagues and clients.- Montreal-Brussels
- Economy
- Successful claim
Anna M
Verified | Jan 11, 2025Punta Cana-Amsterdam
Economy
The flight was delayed by over 3 hours, while constantly changing gate and time of departure. Furthermore, we were kept on the plane for nearly two hours without anyone communicating with us. Not the airline or the airport provided care for us, all they did was provide a 15$ voucher for some of the restaurants at the Toronto airportβ¦as soon as we boarded the flight, therefore completely useless. Also, I paid over 30 $ for WiFi for my flight, and of course it doesnβt work. This disruption caused many inconveniences for me, as the next day I had to catch another flight. I demand a refund for this extremely stressful and expensive situation. This behavior is completely unacceptable, especially after paying thousands of dollars for a ticket.
- Punta Cana-Amsterdam
- Economy
Kresimir G
Verified | Jan 9, 2025London-Toronto
Economy
No reason given
Flight was delayed with 3 children, no update was made when arrived to support us. We had to go for a dinner 130β¬ spent with the 5 of us. Never did airline delay so much. Thank you for help.- London-Toronto
- Economy
Kresimir G
Verified | Jan 9, 2025London-Toronto
Economy
No reason given
Food and drink had to be purchased while waiting for delayed flight over 4 hours. We arrived with no support from Airline, just update delayed. We missed dinner with family as arrived instead of 10pm at 3am home. Never has such a long delay, nothing was sent to apologize from airline to date.- London-Toronto
- Economy
Martine L
Verified | Jan 9, 2025Ottawa-London
Economy
No reason given
The original airline claim was denied. Iβm joining a copy of the email denying the claim for one of the 5 tickets.- Ottawa-London
- Economy
Venetia A
Verified | Jan 9, 2025Toronto-Athens
Economy
Successful claim
Influence by other flights
My flight to Copenhagen was delayed 3 hours which meant i would miss my connecting flight from Copenhagen to Athens. I was given an alternative flight to Amsterdam which was delayed for more than 5 hours. I missed my connecting flight from Amsterdam to Athens due to the delay and the company told me to stay at a hotel for one night and fly out to Athens the next afternoon. I tried my best and talked to another airline which put me on a flight later that evening. I ended up getting to Athens with a 12 hour delay, at 4 AM.- Toronto-Athens
- Economy
- Successful claim
Chiceta B
Verified | Jan 7, 2025Montego Bay-Toronto
Economy
Technical problems
I was at the airport from after 10am until the other plane arrived and I left at 4:45pm. I finally reached Pearson at 8:03pm- Montego Bay-Toronto
- Economy
Jaclyn S
Verified | Jan 6, 2025Calgary-Edinburgh
Economy
No reason given
Maureen Stott my mum contacted the airline, I Jaclyn Stott missed a full days work, loss of earnings- Calgary-Edinburgh
- Economy
Annette B
Verified | Jan 6, 2025London-Vancouver
Economy
Don't remember
I reached my final destination at 6:40. The airline said that they are not responsible as the issues were operational. I missed a friend that was leaving Vancouver because my flight was delayed.- London-Vancouver
- Economy
Summer C
Verified | Jan 6, 2025Toronto-Phoenix
Economy
No reason given
The Tuesday before the flight we had already gotten an email about the aircraft having a problem, therefore should have been fixed beforehand and was already delayed almost a week prior. On the day of our flight kept getting delayed every hour, and then after around eight hours cancelled at the last minute due to understaffing as well as aircraft problem which should have been solved if known prior. It took us after that about 2-3 hours to rebook find a hotel and eat dinner finally. As we got dropped off at the wrong hotel by the airport staff as well. Having to purchase breakfast the next morning dinner night of, more toiletries, etc, cancelling appointments and more. The next morning out flight got delayed again as well for about an hour before takeoff.- Toronto-Phoenix
- Economy
James E
Verified | Jan 5, 2025Halifax-Toronto
Economy
Weather conditions
Initially told AC615 delayed i1 hour, then four more delays announced while several flights landed, finally at 1:06 am told flight cancelled. One chocolate biscuit and btl water offered, nothing more- Halifax-Toronto
- Economy
Nicholas C
Verified | Jan 4, 2025Toronto-Vancouver
Economy
Technical problems
From: Passengers Nicholas C. Collins (nick.collins@utoronto.ca, 905-749-3078, Aeroplan 785566530) and spouse Megan J Pallett (mjpallett7@gmail.com, 416-990-8343, Aeroplan 387834690). Specifically, the delay details are: 1. In the early morning of 13 December, 2024, the bookings of Nicholas Collins (ticket# 0142108375718) and spouse Megan Pallett (ticket# 0142108375717), identified under booking 4EOJ3A on flight AC105 from YYZ to YVR were cancelled just 4.5 (hours before its scheduled departure. We accepted Air Canadaβs rebooking offer on AC187, also under the booking code 4EOJ3A, which was originally scheduled to depart 12 hours and 5 minutes after our original booking on AC105. Air Canada emailed the following explanation for the cancellation: ββ¦this flight is cancelled because there's an unexpected maintenance issue with the aircraft.β It is unclear whether the long duration of this delay was entirely beyond Air Canadaβs control, and we donβt know whether it was safety-related. We do know that it kept us from our destination for an entire day and prevented us from completing our journey with a daytime drive. Instead, the mountain drive had to be undertaken after-midnight from the airport to Whistler, many hours after our normal bedtime and in uncomfortable dark, rainy, and snowy conditions. We arrived at our final destination at 5 am Dec 14. 2. Delay of departure for AC187 from 2150 to 2210. Air Canada stated: βThis flight is delayed because security processes on an earlier flight caused the scheduled aircraft to arrive late.β Later, an additional delay of 35 minutes was announced for AC187. Air Canada stated that: βThis flight is delayed because we need more time to tow the aircraft.β After boarding was completed, the pilot announced that there would be another delay because the plane had to be deiced before takeoff (clearly safety-related).- Toronto-Vancouver
- Economy
Sharon O
Verified | Jan 3, 2025Dublin-Toronto
Economy
Don't remember
I have attached the screen shots that informed us of delayed flight on our departure flight on 21/12/24 Kind regards Sharon- Dublin-Toronto
- Economy
Bronwyn C
Verified | Jan 2, 2025Brisbane-Calgary
Economy
Technical problems
they refused to pay saying that the cause was an unscheduled maintenance issue affecting the aircraft while it operated an earlier flight that departed from a different city. Arrived 12 hours later than planned, then drove to final destination getting in at 12.30am on the Monday instead of 10.45am on the Sunday morning. Therefore lost a day of holidays, paid for car hire & accomodation for the sunday that wasn't utilised.- Brisbane-Calgary
- Economy
Elaheh S
Verified | Jan 2, 2025Toronto-Stockholm
Economy
Technical problems
Hi! I paid for whole trip for me and my daughter. The delay from Toronto to Zurich was the reason that we missed our flight from Zurich to Stockholm and waited in airport almost 9 more hours. We missed new years celebrations. My daughter paid for dinner to friends but couldnβt attend because of long long delay. I missed gatherings with my husband and friends as well. I paid as well for gathering that i missed because of long delayed. We missed an important celebration that is not any usual night to celebrate. BR- Toronto-Stockholm
- Economy
Bryan F
Verified | Dec 31, 2025Montreal-Barcelona
Economy
Don't remember
Air Canada admitted the delay was their fault but under Air Passenger Protection Regulation a delay caused by unforeseen maintenance their we are not eligible for compensation due to safety related reasons.- Montreal-Barcelona
- Economy
Maria Fabiola D
Verified | Dec 31, 2025Munich-Cancun
Economy
I recently attempted to board my flight from Munich to Cancun with a layover in Toronto. As a neurosurgeon from Mexico, currently studying in Germany, I ensured all travel requirements were met, including obtaining an Electronic Travel Authorization (ETA) for Canada (ETA number 122725425J). I also hold a valid U.S. visa. However, at check-in, I experienced what I felt was discriminatory treatment, and I was informed that I could not board the flight. As a result, I had to purchase a new ticket with United Airlines at a significantly higher cost. This has caused considerable distress, especially as I am traveling alone now and will miss traveling with my fiancΓ©. Given the poor treatment I received and the inconvenience caused, I kindly request a full refund of my original flight. This situation has been deeply disappointing, and I hope for a prompt resolution.
- Munich-Cancun
- Economy
Krzysztof C
Verified | Dec 30, 2025Toronto-Warsaw
Economy
No reason given
The airline offered 15 eur voucher, which I have used to pay for one of the meals. The airline refused to compensate for the delayed flight, saying that the delay was caused by the weather. But they have statred to board the passenegers late, which resulted in missing the slot, and in turn resulted in the delay. I have arrived at the final destination at 9 pm, which is over 8 hours after the scheduled arrival time. The airline did not provide any detailts of my rights as a passenger. They only gave the voucher for 15 eur (which was clearly not sufficient for a single meal), only after I have consulted their kiosk. The incidence resulted in a huge delay in my arrival at the Christmas Eve -- a family gathering for which I was flying from Toronto to Warsaw. This caused inconveniences not only for me, but also for the rest of my family. I had to miss the Christmas midnight Mass, which is one of the most important events in Catholic religion throught the year. I attach my correspondence with Air Canada regarding the claim.- Toronto-Warsaw
- Economy
Teresa F
Verified | Dec 30, 2025Toronto-Amsterdam
Economy
Technical problems
Direct Flight Toronto to Amsterdam on 01-Sep-2024 at 20:55 was cancelled right before boarding. Rebooked on an alternative flight via Zurich, arriving in Amsterdam at 19:15 on 2-Sep-2024. AirCanada gave voucher for $CAD15 valid only for Toronto, not Zurich. Missed work on 2-Sep-2024.- Toronto-Amsterdam
- Economy
Rocio S
Verified | Dec 27, 2024Vancouver-Lisbon
Economy
Problems at airport
Flight was cancelled because of a mechanical issue with the scheduled aircraft. Had to wait 9h to get another flight- Vancouver-Lisbon
- Economy
Estera S
Verified | Dec 26, 2024Montreal-Frankfurt
Economy
No reason given
I try to speak with customercare but nobody anser,i was pregnant 8 month with twins and no body help me.I was sick,lose money- Montreal-Frankfurt
- Economy
Christian C
Verified | Dec 26, 2024Economy
Suitecase arrived one day later and was seriously damaged!
At got my Suitecase 23dec delivered on the night with missing wheel and a bigger hole in the this button.
- Economy
- Desired solution
Ruby D
Verified | Dec 24, 2024Ottawa-Toronto
Economy
Don't remember
Still on the plane therefore not contacted the airline. It was delayed coming in, then we sat on the plane for over 2 hrs..and no update- Ottawa-Toronto
- Economy
Limia D
Verified | Dec 23, 2024Toronto-Paris
Economy
Successful claim
Don't remember
My flight was delayed for over 6hrs and I was extremely paranoid. It was a hassle, I could not even rest on the airport or go back since I already checked in. I had no option than to sit on the airport. It was a major inconvenience and since I was travelling alone I was stuck even the wifi was not working- Toronto-Paris
- Economy
- Successful claim
Brenda W
Verified | Dec 23, 2024St. John's-Tampa
Economy
Technical problems
I did check with air Canada through flight eligibity compensation I arrived at the airport two hours prior to my original flight I received a message from Air Canada while there and was advised due to unscheduled maintenance my original flight would be leaving to late to make my connection in Halifax Air Canada changed my reservation and then I was booked to fly to Toronto that day - overnight and flight to Tampa the next morning My flight to Toronto was scheduled to leave at 5:25 that afternoon and I was provided with a hotel and the flight on the 19 th was scheduled to leave at 7:15 a m Being a senior and travelling alone this was the worst ever time in all my years flying- St. John's-Tampa
- Economy
Robert B
Verified | Dec 23, 2024London-Toronto
Economy
Technical problems
We arrived at 9 pm local time which was 6 1/2 hours later than the original flightβ time of arrival and had to book overnight accommodation in Toronto as our home is a 3 1/2 drive from the airport and we didnβt want to risk driving because of jet lag. We saw that our flight was cancelled when we woke up the morning of our departure. Air Canada has provided us with nothing.- London-Toronto
- Economy
Iqbal H
Verified | Dec 22, 2024Economy
Broken seat on Lufthansa flight, recline switch missing
Below is the complaint i already raised with Lufthansa on Dec 7th but no response yet. I am raising it here again since i booked my itinerary on air Canada website and Lufthansa is taking no response for this and they have handled this whole case very unprofessionally. I have already sent them 3 reminder for resolution but no response still. I am looking for help from aircanada to get the compensation from Lufthansa since they are the partner airlines for aircanada and as a customer i am troubled by their service. -------- Hi, i travelled from Delhi to Toronto via Munich on 5th December 2024. During my first flight from Delhi to Munich on Lufthansa flight LH763, my seat 68G was broken from the beginning of the journey and when I reported it to the flight attention she did confirm that this seat had an issue with recline and the switch on that seat was broken and missing from it's position. The whole was extremely uncomfortable for me becuase the seat did not recline and was fixed in just one position. I like to know why was the seat available for booking if it was already known to be broken to the crew and I as an customer faced inconvenience after I boarded the flight and took the defective seat. The crew member who I reported this to, also confirmed this seat is defective and the switch was missing from past travel. I would like to request for a refund or compensation for this part of the journey for all the inconvenience caused. Cell : +1-4164540162
- Economy
- Desired solution
Refund
Zubair Ali M
Verified | Dec 22, 2024London-Toronto
Economy
Influence by other flights
Flight was originally scheduled to leave at 2:30pm from London UK and arrive in canada 5:45pm Canadian time. I had an important work to do after reaching there which was before 9pm Canadian time thatβs why I booked early tickets and now the delayed flight is landing you there at 11pm because of which I wonβt be able to do that work- London-Toronto
- Economy
Zaheer R
Verified | Dec 21, 2024Toronto-London
Economy
Don't remember
Flight delayed from 15 December at 23.40 to 16/12 ar 03.45. We were given a $CAD 15 voucher at the airport, which I used to get a burger. On the plane the Crew announced delays due to a maintenance issue. Flight landed at 16.05 instead of 11.50 on 16/12. Delay was 4 hours and 20 minutes.- Toronto-London
- Economy
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