Air Canada complaints: comments, page 13
1,121 comments
Sarabjit B
Verified | May 23, 2025
Vancouver-Cleveland
Economy
Case Number: CAS-6940052-H4F1P4, CAS-6940076-H3N6Q6, CAS-6940083-Z4Z5T8 & Formal Complaint Regarding Denial of Boarding and Placement on No-Fly List I am writing to formally express my dissatisfaction with the vile treatment I received from a particular Air Canada staff at the airport during my recent attempts to travel to Cleveland for my brotherβs funeral. I am also seeking an explanation for my placement on your no-fly list, which I believe to be unwarranted and unjustified. Below, I will detail the events that transpired and request your immediate attention to this matter. The delay in sending this letter is due to serious health issues I had to address. Now, after recuperating, I am able to focus on resolving this matter, which still requires attention. On September 24, 2023, Air Canada AC184 (Booking reference 3SOIAT), I arrived at the airport well in advance to ensure I would not miss my flight. My medication, toiletries, and other personal belongings were in my checked luggage. While waiting for boarding, I decided to have a drink at a nearby bar. Over the course of an hour and a half, I consumed one beer and two vodka drinks. When boarding was announced, I lined up alongside the other passengers. At the identification counter, the staff member verified my documents and waved me through. However, just before I reached the boarding ramp, another staff member approached me and asked me to sit aside. She inquired if I had been drinking, to which I honestly replied that I had consumed alcohol while waiting for the flight. I also explained that I was traveling to Cleveland for my brotherβs funeral. At no point during this interaction was I unruly, disrespectful, or causing any trouble. Shortly afterward, police officers approached me, obviously called by the lady who asked me to take a seat. They informed me that the staff member had decided not to allow me to board alluding that I had been drinking and suggested that I stay overnight and fly the following day. They advised me that there was no way that I would be let on the flight. I also explained that I was traveling to Cleveland for my brotherβs funeral. I complied and stayed at the Fairmont Hotel at my own expense. The next day, I rebooked my flight and arrived at the airport. While waiting at the gate, I had one beer and kept the receipt as proof. When I attempted to board, the same staff member was present. She smirked, nodded her head in disapproval, and again questioned whether I had been drinking. Despite my efforts to explain and provide proof of my behavior, she instructed me to sit aside once more, and police officers were called. I reiterated my situation and emphasized that I was not causing any disturbance. This time, I told the police officers that I was not going to pay another $600 another stay at the Fairmont again and expressed my frustration, showing them my bar receipt and stating that I was not drunk at all and that this was the same lady who refused me boarding the day before. The police officers again told me, that Air Canada would not let on the flight now and offered to take me to the station, where I rested for a few hours and they let me go. I returned to the airport waited the following morning, and rebooked my flight for the third time. However, when attempting to check in, I was informed that I had been placed on Air Canadaβs no-fly list, effectively barring me from flying with your airline. As a result, I was forced to purchase a ticket with United Airlines, who treated me with courtesy and professionalism, allowing me to reach my destination. This led me to another chain of events. Upon arrival in Cleveland, I went to the baggage office to collect my luggage. The staff was unable to locate it and assured me they would trace it and deliver it to me within 24 hours. This promise was not fulfilled, forcing me to purchase clothes and necessary items while I awaited further updates. After attending my brotherβs funeral, I was informed that my luggage had been located in Montreal. When United Airlines asked if I wanted the luggage delivered to Cleveland, I explained there was no point, as I was leaving shortly, and requested it be sent directly to Vancouver instead. Upon my arrival in Vancouver on October 12th, I visited the baggage office, where staff again failed to locate my luggage. They traced it back to Montreal and assured me it would be delivered via FedEx or UPS. Despite these assurances, I did not receive my luggage until October 19th. Consequently, I was without my necessary medication from September 24th to October 19th. This caused significant health issues, resulting in a hospitalization due to weakness and other complications. When I finally received my luggage, it was severely damaged: three wheels were missing, the suitcase had multiple holes and tears, and several items inside were ruined. Specifically, four bottles of perfume were broken and leaked onto my clothes. My AirPods case was cracked and no longer charges the AirPods. All of my clothes were soaked with the perfumes and I had to dry clean everything. I have attached a detailed list of additional costs I incurred due to this situation: Items purchased in Cleveland to replace necessities. Additional tickets and transportation expenses. Accommodation at the Fairmont for one night. Damaged personal items. In addition to the above, I experienced unacceptable treatment from one of your staff members, whose dismissive and unhelpful attitude compounded my frustration during an already stressful and emotional time. I was grieving the loss of my brother, and I expected compassion and support, not indifference. I strongly believe this individual would benefit from additional training in empathy and customer service. To further exacerbate the situation, my subsequent interactions with your online support team were met with abrupt and rude responses, which offered no resolution or assistance. I have enclosed transcripts of these exchanges for your review. To address the mental anguish, physical hardship, and financial losses I experienced due to Air Canadasβ negligence, I request the following: 1. Reimbursement for all expenses incurred, a refund for my detailed in the attached list. 2. Compensation for the damaged luggage and personal items. 3. A formal apology from Air Canada, including acknowledgment of the poor treatment I received from your staff member. 4. Assurance that the staff member involved will undergo additional training in customer service and compassion. I trust Air Canada values its customers and will address this matter promptly and fairly. Please contact me at your earliest convenience to confirm receipt of this complaint and to outline the steps you will take to resolve this issue. For transparency, I have cc'd the following members of the management team, listed below. Should you have any questions or require further information, please donβt hesitate to reach out. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Sarabjit Bassi
- Vancouver-Cleveland
- Economy
Fran N
Verified | May 22, 2025Economy
Complaint Ground Crew Conduct at Halifax Airport
Dear Air Canada Customer Service, I am writing to formally report an incident that occurred at Halifax Stanfield International Airport today May 21, around 7AM involving 2 [Two] of your ground staff members. My brother and sister-in-law were departing from Halifax and sought assistance at the check-in counter to inquire about seat availability, hoping to be seated together without an additional feeβsimilar to their experience on the inbound flight from Regina Airport. They were in Halifax for a visit. A staff member redirected them to the kiosk, assuring them that no fee would be charged. However, upon completing check-in, they were unexpectedly charged. I heard first-hand when my brother asked that they were not willing to pay a fee and want to check with the desk staff and the crew's response of no charge. The crew's name is Nicole. When they returned to the counter to clarify, another ground crew member, Kangzi (of Chinese descent), joined the conversation in a manner that was both dismissive and offensive. He raised his voice at us despite my calm approach, which caused undue stress, particularly for my sister-in-law and for me as well. We understand that policies regarding seat selection fees may differ, but the inconsistent communication and unprofessional demeanor of your staff made the experience frustrating and unpleasant. We expect courteous and respectful service when flying with Air Canada, and this interaction did not reflect the standard of professionalism we anticipate. As a frequent flyer, this is the first time I encountered such inappropriate conduct from Air Canada Halifax staff. I know of people working in the airport, and had mentioned this particular staff is regularly rude to passengers most especially to those unable to speak English clearly. I consider this action to be discriminating and racist. We would appreciate a response regarding this matter and steps Air Canada will take to ensure better communication and service from ground staff. Thank you for your time, and I look forward to your prompt attention to this concern. It was so disheartening to see that the wonderful vacation in Nova Scotia ended with a bad note. I highly appreciate to hear back what disciplinary measures were taken by Air Canada towards this. The supervisor we spoke to after this incident is named James. Sincerely, Frances- Economy
Rym R
Verified | May 19, 2025Ottawa-Houston
Economy
No reason given
The root cause was flight AC461 who got delayed and made me miss my connecting flight AC595. Air Canada took me in charge as I stayed the night in a hotel the arranged and I was rebooked for the following day on 15FEB on AC1103 YYZ to BNA then UA6021 BNA to IAH, I arrived to IAH on 15FEB at 12PM- Ottawa-Houston
- Economy
Natalia S
Verified | May 15, 2025Amsterdam-San Jose
Economy
Technical problems
My flight was cancelled and then was changed to one 24 hours later. This new flight had one more flight than my original one and also the 2 connections were with a different airline that did not give me food, did not have reclinable seats and was very dirty and uncomfortable- Amsterdam-San Jose
- Economy
Rosemarie Q
Verified | May 14, 2025Los Angeles-Toronto
Economy
Problems at airport
My flight was may 11 , 2025 12:05pm then they delay 2pm from 4:50pm until flight was cancelled i spend my 8hrs at airport suppose to be I need to celebrate Motherβs Day then Monday I have job as well then they book me Tuesday may 12 2025 3:05 pm then flight delay again 4:45pm our exactly flight then I come at Toronto 12:15am and I was so upset because my boss was so mad at me and I donβt have 2days salary because of this I spend money for food because no free food in hotel so I need to buy outside this situation gave me to much trouble I almost lost my job I need compensation for my expenses and 2days salary- Los Angeles-Toronto
- Economy
Lillian M
Verified | May 13, 2025Denver-Madrid
Economy
Influence by other flights
Our flight was late and the connection left early. We missed our first train in Madrid, had to book another, and another because our bags got lost and we had to file a claim. We had to take Ubers from the airport in Madrid to the train. From the train station to the hotel and back since the rental car counter closed before we arrived.- Denver-Madrid
- Economy
Robert George T
Verified | May 11, 2025Economy
unable to drop baggage in cyvr
we were a little delayed leaving Tpe and when we arrived in Cyvr the attendant would not allow us to drop off baggage that was checked to go to Edmonton even though the aircraft was still at the gate. She said that we were past drop off time. The departure time was 9pm and we were at the baggage drop at 8:40 and the aircraft did not depart until 9:12. She only had to start the conveyer belt and let ramp baggage crew know that 2 addition al bags were on the way. Very bad service. We had to go the EVA Air desk and get a hotel and meal vouchers which they did in a second but because of a lazy Air Canada staff member they had no choice. We could have dropped the bags and boarded in time easily. Never flying with Air Canada again
- Economy
Doris M
Verified | May 9, 2025Calgary-Tampa
Economy
Technical problems
Toronto flight cancelled but AC wouldn't refund baggage charge. United charged me again for bag. Also I had to wait 13 hours for new flight. As a senior this was very stressful.- Calgary-Tampa
- Economy
Amy O
Verified | May 9, 2025Vancouver-Dublin
Economy
Technical problems
Firstly the flight was delayed 50 minutes. On arrival to the airport for the time stated on the app (12:50) we were notified it was delayed until 18:05. We were also provided $15 voucher. On arrival to the gate for boarding at 17:20, despite growing crowds, the gate did not open for boarding and there was very little information provided by staff. We were then told there would be a further delay. We finally boarded and flew at 19:15/19:30 approx.- Vancouver-Dublin
- Economy
Grace O
Verified | May 9, 2025Vancouver-Dublin
Economy
Technical problems
Flight was firstly delayed by 50 minutes. Whilst already checked in , received text saying flight was delayed till 6pm that evening. At around half 5 that evening when waiting to board , we were informed that flight would be delayed a further 45 minutes. Flight was originally meant to leave at 15:05 and didnβt depart until 19:54- Vancouver-Dublin
- Economy
Nicole B
Verified | May 9, 2025Denver-Madrid
Economy
Influence by other flights
The documents I provided are the initial flight plan, and then the boarding passes from what it was changed to after we were rebooked due to a delay with Air Canada from Denver to Montreal. The original flight we booked from Montreal to Madrid left early and did not even try to wait till departure time for us. Because of these route changes, we arrived 8 hours later and did not have luggage for 6 days due to airline transfer to Iberia for the last leg. We lost $105 on train tickets that had to be rebooked and were non refundable. It significantly added to our travel time. They only gave us a $15 voucher for food in Montreal (which went unused due to restrictions).- Denver-Madrid
- Economy
Jaanvi S
Verified | May 5, 2025Toronto-Paris
Economy
Technical problems
I am writing to formally request compensation for the cancellation of Flight AC872 scheduled on 2 May 2025 from Toronto to Paris. After a 5-hour delay, the flight was ultimately canceled, and no alternate arrangements were provided until the following day. My rescheduled flightβunlike the original direct flight I paid extra forβwas a connecting flight via Zurich, causing me to arrive in Paris nearly two days late, at 2 PM on 4 May. This disruption led to missed professional deadlines, significant inconvenience, additional travel and meal expenses, and unnecessary physical and mental distress. Given the extent of the delay, the downgrade in service, and the lack of timely assistance, I am requesting full compensation in accordance with EU Regulation 261/2004 and Air Canadaβs own passenger rights policy. I expect a timely and fair resolution to this matter.- Toronto-Paris
- Economy
Jurgen P
Verified | May 4, 2025Toronto-Boston
Economy
Technical problems
The flight to Boston was canceled after an extremely long wait. I had to be in Boston before Monday and was not offered an alternative in time. The earliest available flight was on Monday. I was at one point, after a search on my own (thru telepone in the central hall) offered a seat on a 17.30 flight, but was no longer able to check in - the check in had closed at that time (16.45); was then given a hotel room in Hilton Gardens Inn and then decided to fly home (Brussels) since there was no use in me going to Boston on Monday. The extra cost is the flight Toronto-Brussels, plus a train ticket Brussels-Ghent, where I live.- Toronto-Boston
- Economy
Liviu O
Verified | Apr 30, 2025Economy
Not enough food
I'm traveling now with my 7 year old. I'm in the second to last row. They don't have chicken anymore. I don't have yo eat, but he needs to. He is very slim, 8 hrs flight. No more food. Can't they start from the back to serve food and go to the front? They can. The company doesn't allow them. Why? Not enough gray matter? I don't know. What i know is that's not enough food. SAD. Never fly with them again- Economy
Fereshteh S
Verified | Apr 27, 2025Toronto-San Francisco
Economy
No reason given
We experienced significant inconvenience and financial loss due to the cancellation of my direct flight with Air Canada (Flight Number: AC 747) on June 29, 2024. My flight was cancelled just three hours before departure, despite having checked in and received my boarding pass. The cancellation forced me to reschedule my travel for the next day, with an additional stop, causing an approximately 22-hour delay in my arrival. This unexpected change created numerous difficulties and substantial additional expenses for me.- Toronto-San Francisco
- Economy
Real L
Verified | Apr 27, 2025Economy
Cancellation due to family emergency
I called on March 27 2025 and advised due to a family member having a heart attack that I would not be able to travel as planned. Several agents advised to check with my credit card to see if anything can be done. the next agent told me that we are getting closer to the date and there is no cancellation allowed. Advise that even with travel insurance this was not assured. the next agent said he could not do anything because by the grace of god I could still make this flight. I am still upset by the reply received and now I received a reply by Steven Stone to advise me that I never called and explained. This is an absolute insult to me My claim went to forfit. Really? Not impressed with the level of service and reply. I will never recommend Air Canada to anyone again. I do not believe this to be an isolated case. Again thanks for your assistance Real- Economy
Thi Yen Linh N
Verified | Apr 26, 2025Charlottetown-Toronto
Economy
Weather conditions
My original Air Canada flight from Canada to Vietnam, scheduled for April 27, 2025, was canceled unexpectedly. As a result, I was rebooked on a flight one day later, causing a delay of more than 10 hours from my original arrival time. This cancellation seriously disrupted my pre-planned schedule in Vietnam. I had important plans on April 28, 2025, which I could not meet due to the delay. Furthermore, I incurred additional expenses, including: β’ Cancellation of a non-refundable domestic flight ticket within Vietnam, and purchasing a new ticket to accommodate the new arrival time. β’ Modifications to my hotel booking in Vietnam, which involved additional change fees. All these expenses were a direct consequence of the flight cancellation. Supporting documents, including the original and new flight tickets and hotel booking confirmations, are attached for your review. I kindly request compensation for the inconvenience and financial losses caused by this disruption. Thank you for your consideration.- Charlottetown-Toronto
- Economy
Parminder Singh G
Verified | Apr 22, 2025Economy
Baggage issue
Our baggage tag# 0098633927 on name ghuman/amanjot pal was not arrived at vancouver airport. it is still missing after 10 days. It was not loaded on plane in new delhi.We have our garments, prescription medicines of diabetic and blood suger, multi vitamins and documents related to personal information.
- Economy
Kim H
Verified | Apr 22, 2025Halifax-Raleigh-durham
Economy
No reason given
Our first flight from Halifax to Toronto was delayed for reasons unknown (we boarded on time but the flight did not leave on time). We arrived in Toronto with one hour to get through customs and security. We notified Air Canada airline personnel to let them know we had very little time to get from our arrival gate to the connecting flight but nothing was done to aid us. We moved as quickly as possible with our four small children and did make it to the connecting flight gate before the plane had departed. The Air Canada agent working the gate refused to let us through because they had just closed the gate and the plane was full. For those reasons they would not let us board. This led to having to try to find customer service and have us rescheduled for another flight. We ended up sitting in the Toronto airport for over 6 hours with these small children. They gave us each a $15 food voucher, which didn't cover the cost of one meal in the airport. We had to contact the rental car company because we were supposed to get there by 10 am and didn't get there until 4pm. We scheduled this early whereas we had a 5 hour drive to get to our destination after landing.- Halifax-Raleigh-durham
- Economy
Anjali K
Verified | Apr 22, 2025Saskatoon-Delhi
Economy
No reason given
Dear Air Canada Customer Relations Team, I am writing to formally request a refund for the 24-hour delay of my flight, Air Canada Flight under Booking Reference 4X4LWL, originally scheduled for March 3rd at 12:30 PM. This delay did not merely disrupt my travel plansβit had a deeply personal and emotional impact. I was traveling to India to be with a close relative who was critically ill, and due to this unexpected delay, I was unable to reach them in time. Heartbreakingly, I missed the last opportunity to be by their side and offer emotional support in their final moments. This experience has caused me immense emotional distress, compounded by the lack of timely communication and support from the airline during the disruption. In addition to this profound personal loss, I also incurred extra costs for accommodation, food, and local transportation while waiting for the rescheduled flight. I would also like to mention that the emotional impact of this experience was so overwhelming that I wasnβt even in a state to write or reach out immediately after the incident. Missing the chance to be with my loved one in their final moments left me heartbroken. It is only now, after taking some time to process everything, that I feel stable enough to write this email and formally share what I went through. Given the emotional weight of this situation and the financial inconvenience caused, I respectfully request a full refund or appropriate compensation in line with Air Canadaβs customer service policy and applicable passenger rights. I have attached all necessary documentation and expect this matter to be treated with urgency and compassion. Sincerely, Anjali Kaushal Booking Reference: 4X4LWL Phone: 306-490-2798- Saskatoon-Delhi
- Economy
Pankaj L
Verified | Apr 20, 2025Delhi-Manchester
Economy
Problems at airport
Our flight was on 21st march from delhi to London then London to Manchester. But due to the incident in London airport my flight was cancelled and they rebooked my ticket after 5 days. I worked here and i lost 5 days of my job which I canβt afford. I lost my 5 days job and got no salary for that.- Delhi-Manchester
- Economy
Neeru D
Verified | Apr 20, 2025Delhi-Manchester
Economy
Problems at airport
Our flight was on 21st march from delhi to london then london to Manchester, but due to London airport incident our flight was cancelled. And they rebooked our flight after 5 days we had to stay in hotel for 5 days. And i lost my 5 days of work. I do job here. But i reach 5 days delay on my work due to my rebooking delayed.- Delhi-Manchester
- Economy
Bethan O
Verified | Apr 18, 2025Vancouver-London
Economy
Technical problems
Flight was delayed twice and then finally cancelled, there was a mess up with duty free items, I was put in a hotel then told I needed a credit card, which I don't have, horrifying and upsetting. I was meant to arrive in England on my grandpa's 95th birthday, but ended up landing the next day a whole 24 hours later!- Vancouver-London
- Economy
Al S
Verified | Apr 16, 2025Economy
Mainly food related and service.
I had Premium Economy from and back to Vancouver. The service to Tokyo was poor. Not offered extra items that I had experienced on previous flights with PE. But I ordered chicken on the route back from Osaka and when it came, it was like a brick in shape and impossible to cut with a serrated knife!! I put the light on for the flight attendant and it took 40 minutes to get a response which was only to take my tray. I requested the beef and got the Economy Japanese style beef. I paid over $4600 for the P. E.!! I would request significant compensation.- Economy
- Desired solution
Uraaz E
Verified | Apr 16, 2025Tokyo-Toronto
Economy
No reason given
- I was supposed to depart around 5pm tokyo time, and arrive around 5pm toronto time - I received the first notification at 3am that the flight was delayed slightly because of mechanical issues on a previous flight - Received more notifications every few hours increasing the delay time each time - I was mostly inconveniened on the arrival side as I had arranged to be picked up from the airport at 5pm but because the flight arrived after midnight I had to spend the night at the airport. - I tried to claim the compensation through the airlines website, but it said I was not eligible which is why I am trying this option.- Tokyo-Toronto
- Economy
Simran K
Verified | Apr 15, 2025Delhi-Edmonton
Economy
Influence by other flights
I was originally supposed to travel from delhi airport to Montreal international and then to my final destination Edmonton international. My flight from delhi was supposed to depart at 00:15 hrs but was delayed so departed at 00:50 hrs. Due to this delay my connection in Montreal was missed. I was originally supposed to depart Montreal at 07:55am but as this was missed i was placed on a later flight which departed at 16:30. Not only did this mean i had to wait at the airport for 8.5hours ( feeling very stressed, because i was due back at work on 2nd march 2025) but i was transferred through another airport ( Toronto International Airport) adding to my stress. Finally i was put on a flight from Toronto to Edmonton which was my final destination. I was meant to arrive back in Edmonton 10:45am , due to all the unexpected transfers and delays I arrived back at 23:23pm, more than an 11 hour delay. This significant delay caused me to miss work resulting in financial loss (as i had to take last minute unpaid leave)and considerable stress.- Delhi-Edmonton
- Economy
Andreas S
Verified | Apr 15, 2025Sydney-Frankfurt
Economy
Technical problems
Upon arrival at the Montreal airport departure gate, we were told to wait for another hour beyond schedule before boarding of the aircraft could occur. After that period of time we were actually allowed to board the aircraft and were then told by the flight deck crew that because of technical issues we needed to sit and wait for a repair technician to do his work. About 2 hours later we were informed that the aircraft was unfit for flight and that we had to leave the aircraft, retrieve our luggage and to go back into the airport check-in area to make new flight arrangements. After about 3 hours of waiting in line we finally could speak to an airline representative who gave us a free overnight accommodation at a nearby Hotel where we checked in at around 2:30 a.m. At around 9 am we were shuttled back to the airport from where we then left around 2 pm towards Toronto. At around 7:30pm that evening we finally left for Frankfurt with Lufthansa and arrived with approx. 25 hours delay behind schedule.- Sydney-Frankfurt
- Economy
Charlotte G
Verified | Apr 13, 2025San Jose-London
Economy
Technical problems
Issue 1: Seat Charges for Seats I Did Not Receive On 19th January 2025, I booked my flights with Air Canada and paid an additional Β£98 to reserve very specific seats on both flights, due to my being pregnant and wanting to ensure comfort and space during a long-haul journey. AC956 (SJO to YYZ) β Seats selected and paid for: 21A (window) & 21C (aisle) AC854 (YYZ to LHR) β Seats selected and paid for: 64K (window) & 64J (aisle) These were carefully chosen pairs of seats β not in rows of three or four β to ensure comfort and avoid being cramped between strangers. However, on 8th April 2025, just one day before departure, I was notified that these seats had been changed. Upon checking in, I found that: There were no longer any available seats for me to sit with my husband. My new allocated seats were vastly inferior to those I had paid for: AC956 β 40B (middle) & 40C (aisle) AC854 β 46E (middle) & 46D (aisle) These were not comparable to my original selections and provided none of the comfort or privacy I had paid a premium for. To make matters worse, during check-in I was charged an additional Β£49.45 for these newly assigned seats β despite not selecting them and despite the fact that this situation arose solely due to Air Canadaβs handling of the booking. In total, I have therefore paid Β£147.45 for seat reservations I did not receive or benefit from. Issue 2: Flight Delay Compensation Additionally, flight AC956 (SJO to YYZ) was delayed from 07:55 to 10:30 meaning that the connecting flight in YYZ was missed, this meant we were put on the next connecting flight (AC852 - YYZ to LHR). My original scheduled arrival time at London Heathrow was 06:35, yet we did not arrive until 09:35.- San Jose-London
- Economy
2Jskqc S
Verified | Apr 12, 2025Vancouver-Toronto
Economy
Technical problems
Fight was planned to be from Vancouver to Toronto which i supposed to to catch another flight to Dubai which i supposed to arrive at 7 PM Dubai and the flight was delayed, and the airline offer another option via Lufthansa and i arrived by 2 AM next day and i missed some important meetings- Vancouver-Toronto
- Economy
Lisa R
Verified | Apr 11, 2025Cancun-Toronto
Economy
Technical problems
We were scheduled to leave Mexico April 4 and received an e mail at 4 am the same morning of flight cancellation, costing us to stay an extra day at the resort., flight was rescheduled to Aril 5.- Cancun-Toronto
- Economy
Hana G
Verified | Apr 10, 2025Cancun-Vienna
Economy
Technical problems
MeΕ‘kanie letu v cancune spΓ΄sobilo nestihnutie letu v Toronte. Potom sme leteli cez Frankfurt do viedne. PrΓchod so viedne bol oneskorenΓ½ z 8.20 hod na 15.00 hod. Δo spΓ΄sobilo zmeΕ‘kanie pracovnΓ©ho stretnutia a inΓ½ch plΓ‘novanΓ½ch aktivΓt.- Cancun-Vienna
- Economy
Rudolf G
Verified | Apr 9, 2025Cancun-Vienna
Economy
Technical problems
Mali sme letieΕ₯ s leteckou spoloΔnosΕ₯ou Air Canada domov z dovolenky Cancun-Toronto, Toronto Viena, ale v dΓ΄sledku toho, ΕΎe do lietadla buchol blesk a lietadlo bolo poΕ‘kodene, plΓ‘novanΓ½ odlet bol 3.4.2025 10.20 ale olietali sme 15.20 v dΓ΄sledku Δoho sme nestihli odlet v Toronte, preto sme museli letieΕ₯ eΕ‘te do Frankfurtu aΕΎ odtiaΔΎ do Viedne, kde bol plΓ‘novanΓ½ prΓlet 4.4.2025 08.20 hod. a prileteli sme o 15.00 hod. Z tohto dΓ΄vodu sme nestihli vopred dohodnutΓ© pracovnΓ© stretnutie a inΓ© plΓ‘novanΓ© aktivity.- Cancun-Vienna
- Economy
Amanda K
Verified | Apr 8, 2025Fredericton-Toronto
Economy
Technical problems
Our flight was delayed 4 hours with no real information given. Just told thirty minute at a time so we didn't get food because we thought it wasn't going to be long. By the time we made it to Toronto our flight overseas was ready to leave and we had to be rushed through security and driven to the gate or we were going to miss our flight. It was a lot of stress especially when you're not told anything and you're watching time go by all day.- Fredericton-Toronto
- Economy
Aaron B
Verified | Apr 7, 2025Fredericton-Toronto
Economy
Technical problems
The flight was supposed to go to Toronto from Saint John. We were told 30 minutes before the flight was supposed to board that the flight was being delayed 1 hour. An hour passed and I went to the desk and asked why we weren't boarding. They told me they were waiting for a mechanic from Moncton to come sign off on a repair and he was an hour away. They then came over the intercom and said the flight was being delayed 2 more hours due to the mechanic still not being there to sign off. Two hours later we were advised that there was another one hour delay. An hour later (4hrs late) we boarded the plane. When we got to Toronto we had to connect to another flight to Amsterdam and had to change terminals. We were running through the airport and got brought to the gate by a golf cart. We had 3 minutes before that flight almost left. This whole thing was very concerning as we had to connect and we were delayed three times by 4hrs. Instead of getting a nice lay over in Toronto we had to run and get to the flight that almost left us in Toronto to Amsterdam. We were supposed meet with friends in the airport for lunch and we weren't able to. This was very disappointing to us. I hope something major can be done for us for this major inconvenience.- Fredericton-Toronto
- Economy
Shelley B
Verified | Apr 7, 2025Fredericton-Toronto
Economy
Technical problems
We were boooked on a flight from YFC to YYZ on March 18, 2025. THe flight was over 3 1/2 hours late and we had a second flight to catch to go to LBA England that we almost missed if we had have been another 5 minutes later. We should have had over 5 hours. THere should have been plenty of time to catch the second flight even after switching terminals in YYZ.. We were given very little information about the delay and it just kept getting more delayed. We were so stressed by the time we got to YYZ it did not make the remainder of our trip enjoyable.. Please do something to reimburse all or part of the airfare for the 3 tickets purchased- Fredericton-Toronto
- Economy
Khatira S
Verified | Apr 6, 2025Rome-Toronto
Economy
Technical problems
I needed to be back in Toronto this afternoon to make another work trip to Akron for early tomorrow morning. Note from airline: Your flight AC891 to Toronto is delayed further until 16:00 because we're completing unscheduled aircraft maintenance. Weβre sorry for the inconvenience, and weβll keep you updated if anything changes. To check your trip status or to learn more about your rights when thereβs a disruption, visit flyac.ca/pjdkcayc- Rome-Toronto
- Economy
Jithin T
Verified | Apr 4, 2025Dubai-Toronto
Economy
Technical problems
My flight was at 1:30am from dxb to yyz and expected time of destination was 8:20am. So by 1:30am flight has taken off from dxb, then suddenly at at 5am captain told we are emergency landing in Frankfurt airport. So by 5:30am we landed then waited for 4hrs. Then by 10am new flight came and we boarded the flight and taken off by 10:30am. At last we reached the yyz airport at 2:15pm. So total 6hrs flight got late- Dubai-Toronto
- Economy
William O
Verified | Apr 1, 2025Montreal-Cork
Economy
Technical problems
I called and rebooked my flight from LHR to Cork, Ireland. They helped and rebooked me on AC 864 departing at the same time but I still missed my connection in London to Cork. I arrived in cork mid afternoon.- Montreal-Cork
- Economy
Franco N
Verified | Mar 26, 2025Montreal-Rome
Economy
Successful claim
Grève
The ver.di union has called on employees at Munich Airport to participate in a two-day warning strike from February 27, 00:01 AM, to February 28, 11:59 PM. Lufthansa Group and its airlines are not direct negotiating parties in this dispute but, like you and many other airlines, are affected by it. The full impact on Lufthansa Group Airlines' flight schedules is not yet entirely foreseeable. However, delays and flight cancellations for connections to and from Munich will occur on both days.- Montreal-Rome
- Economy
- Successful claim
Stephan Andreas B
Verified | Mar 25, 2025Toronto-Las Vegas
Economy
Technical problems
Flight has been canceled after boarding the plane due to unscheduled maintenance. We had to leave the plane and return back home. We were rebooked on a flight one day later. We lost our hotel booking in Las Vegas (1 night).- Toronto-Las Vegas
- Economy
Kristen L
Verified | Mar 24, 2025Lisbon-Toronto
Economy
Technical problems
On February 18th , 2025 I was travelling from Lisbon to YTZ connecting via Montreal on flight ac 813. I was originally notified of a delay of 5.5 hours due to mechanical issue on the plane which was scheduled to arrive. This delay wouldβve caused me to miss my connecting flight from Montreal to YTZ (AC 7969). Two hours later I was emailed again and notified the flight to Montreal AC 813 was cancelled due to aircraft not available and I would be rebooked. After 3.5 hours on hold I was able to get through to Air Canada and was booked on a new flight leaving Lisbon and travelling to a new airport (YYZ) the following day. Arrival on Wednesday, February 19 at 11 AM on AC 811. As a result, I incurred additional expenses to extend my stay, including hotel, dinner and ground transportation. I missed a whole day of work (which was very inconvenient) Because I was booked to a new airport, I also incurred the expense of an Uber to arrive home. Air Canada gave me partial reimbursement however I feel Iβm entitled to the full amount under the EU. They did not explain where they came up with the amount.- Lisbon-Toronto
- Economy
Deborah B
Verified | Mar 24, 2025Toronto-London
Economy
Technical problems
Arrived Toronto with 3hr window between international arrival and domestic dept. We boarded on time, even a little early. Right up until the last minute (1hr later at 14:25hrs) we were assured we were almost on our way. Finally the engines shutdown with a Cancelled Flight due to Technical Issue, please disembark. Air Canada then proceeded to rebook passengers. Offered 19:00hrs departure or overnight in hotel. In the meantime my husband had driven 1.45hrs to YXU Airport to pick me up at 14:50hrs. I have Disability Classification and while Air Canada staff did their best, it was a very long wait and stressful too, worrying about my husband who also has a Disability, waiting an additional 6hrs in YXU for my final arrival time of 8:05pm! Air Canada provided a CAD15 food voucher to me while waiting in Toronto.- Toronto-London
- Economy
Hugo B
Verified | Mar 24, 2025Montreal-Brussels
Economy
Problems at airport
I had my fatherβs 70th anniversary surprise on Saturday which only happens once. People were waiting for me and was the main guess of the evening. There was no need for me to travel anymore. I missed everything and lost like a whole day for my trip.- Montreal-Brussels
- Economy
Andreas O
Verified | Mar 23, 2025London-Vancouver
Economy
Problems at airport
Including in my costs are a train ticket to the airport that I used, and then another one to get back to London, in total 29 Euro. The ticket machine at the stations took them so I donβt have pics. I also attach the text Air Canada sent me at 5:14am, the same day I was supposed to fly on at 1pm.- London-Vancouver
- Economy
Anjel V
Verified | Mar 23, 2025Dublin-Delhi
Economy
Problems at airport
I have already contacted airlines multiple times but there was no reply from their end. My ticket is showing cancelled when I check my Pnr status- Dublin-Delhi
- Economy
Franco N
Verified | Mar 18, 2025Rome-Montreal
Economy
Technical problems
Nous avons reçu ce message le lundi matin avant notre départ: Veronique, your flight from Rome to Montreal on Monday, February 17 at 13:00 is cancelled. We're very sorry, this flight is cancelled because of an earlier mechanical issue with the scheduled aircraft. Mechanical issues can happen if there was a mechanical problem on the scheduled inbound aircraft for this flight, and the aircraft isn't able to return to your departure station before being sent for repairs.- Rome-Montreal
- Economy
Stephanie Anastacia P
Verified | Mar 18, 2025Toronto-Frankfurt
Economy
Strike
My flight was delayed over 22 hours due to the Frankfurt airport strike. Condor provided me with a hotel and food voucher, however, I incurred additional travel costs for gas and train tickets. The purpose of my travel was to present a guest lecture at the Deutsche Sporthochschule KΓΆln on March 11, which I arrived late for due to the flight delay.- Toronto-Frankfurt
- Economy
Mark John E
Verified | Mar 17, 2025Kamloops-London
Economy
No reason given
I have tried to claim compensation for flight delay on the Air Canada Self Service Eligibility tool on at least 10 occasions. Each time a claim was submitted, the tool reported service not working or claim incomplete - see attached screenshot. Air Canada advised YKA Kamloops - YVR was delayed from late morning 9 March - no indication that connection to LHR would be missed. Further delays were announced with no indication that connection would be missed. Final arrival at YVR was 16:20 still no indication that connection would be missed (note: luggage was booked thru to LHR). In terminal, Air Canada agent informed that connection to LHR could not be made and re-scheduled for same flight following day (baggage was available for collection in baggage hall). Air Canada provided overnight accommodation and meal vouchers. Arrival in London was 24 hours late requiring meetings and appointments on 11 March to be re-scheduled to a later date. All of this was highly inconvenient and upsetting at the end of a long trip that that had started in Brisbane, Australia nearly 2 weeks before.- Kamloops-London
- Economy
Patrick F
Verified | Mar 17, 2025Vancouver-Montreal
Economy
Technical problems
First the luggage had to be removed and stowed again. After that the air conditioning had a problem and it took ages until they updated the maintenance log book. Then we had to leave the plane since we were already sitting more than 3 hours in the plane waiting. According to Canadian Regulation then you have to leave the plane. When ready to board again, they discovered that the food had gone bad and they had to order new catering for the flight. Although the airline provided meal vouchers, some of them arrived late via email. I missed an important meeting that night since I arrived at my hotel only by 3am instead of maybe 8:30pm and I only got 4 hrs of sleep until the next day.- Vancouver-Montreal
- Economy
Ana H
Verified | Mar 13, 2025Montreal-Frankfurt
Economy
No reason given
Como justificaciΓ³n del retraso nos mandaron varios emails con nuevas puertas de embarque e incluso cambio de aviΓ³n. El aviΓ³n a destino tardΓ³ mΓ‘s de 3h. Lo que decia el email sobre la causa del retraso era: " This flight is delayed because we're completing unscheduled aircraft maintenance. Unscheduled maintenance delays can happen when required repairs or replacements are identified during pre-flight checks and cabin walkthroughs, such as a worn tire or a broken seat belt.β Situations surrounding disruptions can be complex and have multiple causes. We are required to inform you of the reason for a disruption. Please be aware that the reasons provided for a disruption may change as the situation evolves, new issues arise, or new information is received."- Montreal-Frankfurt
- Economy
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