Air Canada complaints: comments, page 11
1,121 comments
Tucker S
Verified | Aug 18, 2025
Toronto-Vancouver
Economy
Strike
Air Canada informed us on Saturday 16 August that our flight was cancelled due to labor dispute. They did not provide an alternate flight option via email or on their website. After no communication or rebooking for 24 hours, we elected to rent a one-way rental car to drive from Toronto to Detroit. We purchased a ticket for our family on another airline for $1279 eaving from Detroit on Monday 18 August, which will get us to our destination over 48 hours after our original itinerary. As of the evening of 18 August, Air Canada has not provided any alternative itinerary.
- Toronto-Vancouver
- Economy
Matthew S
Verified | Aug 18, 2025Barcelona-Vancouver
Economy
Strike
They cancelled the flight last minute and refunded me 50% of original fare. Flights are around $5000 CAD up until Sunday. I booked a flight Sunday for roughly $1900CAD and the cheapest accommodation I could find was roughly $1,400 CAD in Barcelona. On top of this I have food and other expenses.- Barcelona-Vancouver
- Economy
Irina I
Verified | Aug 18, 2025Frankfurt-Toronto
Economy
Terrible management and ZERO client service
Air Canada cancelled my 16-yo sons direct flight for my son - Denis Osipenkov - from Frankfurt to Toronto on August 17- reservation AC3D99. And moved it to August 20 with 11 hours overlay in New York which looks like will be cancelled again. As Denis is only 16 and cannot wait for 11 hours by himself in NYC, nor he can stay by himself in Frankfurt with the uncertainty that the flight will be cancelled again, we request a cancellation of the Aug 20th flight with a FULL refund of the ticket or a compensation for additional costs that we incurred trying to bring our son back. We had to buy an alternative ticket with Condor (ticket is attached) plus the luggage fees that we paid to air Canada when we checked in ahead of the aug 17th flight.Overall
Cancellation of flight and moving to 3 days later with over 24 hours overlay - not working for our plans any more.
Nothing
- Frankfurt-Toronto
- Economy
Mohsen E
Verified | Aug 18, 2025New York-Calgary
Economy
Technical problems
Delayed flight the day after again for some time, and then when we called to get our money for the hotel they put us on hold for three hours and hung up.- New York-Calgary
- Economy
Mohamed E
Verified | Aug 18, 2025New York-Calgary
Economy
Technical problems
On August 9th Flight 327 from Montreal to Calgary was canceled due to mechanical problem and we had to take another flight on August 10th at noon from Montreal to Calgary. we had to stay in a hotel near the air port over night . canada air line customer service advised us to pay fort the hotel of our choice and and we will get refunded by air Canada. _we arrived to Calgary on Sunday August 10th at 2;30 pm- New York-Calgary
- Economy
Nidal N
Verified | Aug 17, 2025Frankfurt-Edmonton
Economy
Strike
We had a round trip flight booked with Air Canada to go from YEG (Edmonton Alberta Canada) to BEY (Beirut Lebanon) with a return flight from FRA (Frankfurt Germany) back to Edmonton via Montreal. The flight from Germany was cancelled, and so was the flight from Montreal. This left my family of 6 stranded in Frankfurt without a flight home. Between a hotel, food and rebooking with another airliner, I incurred over $10,000 CDN of expenses in order to get back home. I have tried to contact Air Canada to process a refund, and I have not had any luck getting a hold of them. The airline did not provide any care to this point.- Frankfurt-Edmonton
- Economy
Collin H
Verified | Aug 17, 2025Halifax-London
Economy
Not Following Airline Passenger Protection Regulations
my flight home to the UK on the 17th was cancelled due to the strike. Expedia wouldn't allow me to move my flight to alternate airlines or make a change to my cabin saying that it was Air Canada policy. The robot at Canadian number refused to allow me to talk with anyone, instead telling me to use their webpage which is useless to those who booked through an agent. They have only allowed me the option of a refund which is about 1/3 the cost of a flight back, or to rebook using only Air Canada flights with none being available until the 22nd. This seems to go against what I've read in the APPR but as they have shut off any means of communication, I have been left stranded.Overall
- zero communication
- Halifax-London
- Economy
- Loss: β¬1000
- Desired solution
Expenses reimbursement
Krunalkumar P
Verified | Aug 17, 2025Paris-Edmonton
Economy
Strike
I was suppose to travel from Paris to Edmonton but my flight got canceled. I contacted airline but automated system didnt connect me through agent for further discussion. As I have to resume my work, I booked the another flight through Delta.- Paris-Edmonton
- Economy
Darryl K
Verified | Aug 17, 2025Montreal-Vancouver
Economy
Successful claim
Strike
After 19 phone call attempts to Air Canada customer support over the last 2 days I still have not been able to reach an agent. They will not connect me due to high volume. I only have their cancellation email and the only option they give me is to receive Air Canada credit, not even a full refund to my credit card. They are unable to rebook me on another flight and I can stay in Montreal waiting for them so I was forced to take a bus to another city (Boston) to catch an American airline going back to Vancouver.- Montreal-Vancouver
- Economy
- Successful claim
Ahmed M
Verified | Aug 17, 2025Toronto-Lisbon
Economy
Strike
Now, we are in peak season of Summer, this flight cancellation costed me a lot to find another flight to reach my city, because I have to work on Monday 18 August 2025 and the company didn't propose me any flight for the other companies of the competition. Plus the fees related to the local transportations and accomodation.- Toronto-Lisbon
- Economy
Samantha J
Verified | Aug 16, 2025London-Halifax
Economy
Problems at airport
The flight was cancelled about 3.5 hours before the flight was scheduled to depart.This was apparently due to crew constraints. They booked me on a flight to depart the next day, which had a layover in Toronto. A was provided a hotel stay with food vouchers, but no drink vouchers other than what was provided at the buffet, and passes for the shuttle. I ended up arriving at my destination 28 hours later than scheduled. This affected me greatly as I suffer from anxiety and as I was travelling alone I booked direct to stop any stressful situations like layovers and going to places I'd not been before.- London-Halifax
- Economy
Rebecca S
Verified | Aug 16, 2025London-Toronto
Economy
Cancelled Flight due to Air Canada Strikes
Flight was cancelled day before flying when stranded in United Kingdom when due to arrive home in Toronto on August 16th 2025. We have received poor communication and yet to receive any help or any rebooking of flight. It is also majorly impacting not just me and my partners life, but also work life and earnings.Overall
- Cancelled Flight due to Air Canada Strikes
- London-Toronto
- Economy
- Loss: β¬2000
- Desired solution
Expenses reimbursement
Mia F
Verified | Aug 16, 2025Dublin-Vancouver
Economy
Technical problems
When we boarded the flight we were told to disembark as the plane was unable to fly due to technical difficulties and there would be a delay . We waited a while at the boarding gate to be told that the flight was now cancelled as they had no available plane to fly us to Vancouver. We were rebooted into the next morning flight and accommodated in two different hotels. We were told that we would not need to collect our baggage as it would be put in our flight the next morning . When we flew to Vancouver our baggage did not arrive and was not delivered until until early the next morning- Dublin-Vancouver
- Economy
Evelyne F
Verified | Aug 16, 2025Montreal-Nassau
Economy
Agent at the airport not aware of basic information and not checking out what I said. Instead of sending me back to the Consulate, she could have phoned it before telling me: we cannot let you leave the country!
On July 18, my boarding on flight 938 was denied. According to your agent at the airport, my passport whose expiry date was Jan. 4, 2026, was not valid for 6 months. Your agent was completely wrong. I checked out with the Canadian Embassy in Switzerland and 6-month validity is not applicable to Swiss citizens at all. I had to go back to the Swiss Consulate to have a temporary passport issued. The Consulate had never heard of that before. The Consulate charged me CAD 165 for it. I spent the night at the airport and booked new tickets regarding my return trip as flight 938 had gone. On July 19, I flew on AC7955 from Montreal to Toronto and on AC940 from Toronto to Nassau. On the other hand, I had bought a ticket to fly from Nassau to Deadman's Cay (where I live). No more seat available during the next week; the only possibility was to go back to Long Island by boat. I stayed 2 nights at Towne hotel in Nassau and bought a ticket BSD 85 to be finally able to return to Long Island. I got in touch with your customers service, but it keeps on telling me that I am not eligible for any compensation (Mrs. Taira Kassam) Even though your agent at the airport was completely mistaken. She should have been trained pertaining to requirements applied to the different nationalities. I even attached to my emails the email from the Canadian Embassy saying that a 6-month validity passport is not required for Swiss nationals. Hope that my case will be taken in consideration. Your crews on the 2 flights were particularly remarkable: fantastic people and I would love flying with Air Canada again.Overall
- Boarding denied because of the validity of my passport (not 6 months). However this is not applicable to Swiss citizens; confirmed by the Embassy of Canada in Switzwerland.
- Very nice Crew on flight 940
- Montreal-Nassau
- Economy
- Loss: β¬498
- Desired solution
Refund
Expenses reimbursement
Sara Giovanna B
Verified | Aug 16, 2025Los Angeles-Milano
Economy
Strike
My original Air Canada flight from Los Angeles to Montreal on August 16, 2025, scheduled at 08:05, was cancelled due to Air Canada workers' strike. I received the notification via my travel agency at 01:08 AM. Despite waking up at 05:00 to go to the airport, it took almost two hours for the staff to arrange a replacement. They only offered a replacement from Los Angeles to Zurich, then Zurich to Milan. I will take this flight, but the cancellation of the first segment caused significant inconvenience, and the alternative schedule is very inconvenient. Moreover, only upon insistance Air Canada provided me with a 15 dollar voucher to eat. This disruption will result in a delay of over 13 hours, arriving in Milan on 17 August at 1840.- Los Angeles-Milano
- Economy
Jamil K
Verified | Aug 16, 2025Vancouver-Toronto
Economy
Successful claim
Strike
Flight attendant labour strike - I called the Airline last night and they said that "no customer service agents were available to speak to us"- Vancouver-Toronto
- Economy
- Successful claim
Abiodun S
Verified | Aug 16, 2025Dublin-Toronto
Economy
Strike
I had confirmed plans to travel with my wife to Canada on 16 August 2025, arrangements which were made well in advance. I specifically scheduled limited time off work for this trip and carefully organized our plans around it. To my shock, Air Canada sent a cancellation notice less than 24 hours before departure. Such unreasonably short notice is unacceptable for an international flight and has caused severe disruption, financial loss, and undue stress. I expect Air Canada to take full responsibility for this failure and provide immediate compensation in line with passenger rights legislation, as well as reimbursement for all expenses incurred as a direct result of this cancellation. Anything short of this would be entirely inadequate given the circumstances.- Dublin-Toronto
- Economy
Erik B
Verified | Aug 15, 2025Toronto-Prague
Economy
No reason given
I was extremely disappointed and making flight every 15 minutes delayed until final until 1:45 was stressful- Toronto-Prague
- Economy
Daniel B
Verified | Aug 15, 2025Toronto-Prague
Economy
No reason given
I was incredibly frustrated with Air Canada airlines. Our travel party had plans in Prague that we missed due to the airlines delays. We felt extremely distressed the entire time and were not given any updates from crew or airport staff.- Toronto-Prague
- Economy
Delyan A
Verified | Aug 15, 2025Vienna-Toronto
Economy
No reason given
The flight was delayed 3 hours then it was diverted to Montreal to refuel and change the crew and we landed in Toronto 6:30hours later than scheduled. We were on the plane for 14 hours.- Vienna-Toronto
- Economy
Grayson Henry F
Verified | Aug 15, 2025Venice-San Francisco
Economy
Technical problems
Subject: APPR Compensation Claim β Flight Delay Over 9 Hours (Generator Issue) Dear Air Canada Customer Relations, I am submitting a claim under the Canadian Air Passenger Protection Regulations (APPR) for compensation due to a significant delay to my final destination. My original itinerary was: β’ Flight AC817 β Venice (VCE) β Toronto (YYZ) β Aug 11, 2025 β’ Flight AC745β Toronto (YYZ) β San Francisco (SFO) β Aug 11, 2025 Scheduled arrival at SFO: Aug 11, 2025, 9:00 PM Due to a generator issue on the aircraft for the VeniceβToronto leg, departure was delayed by approximately 3hours, causing me to miss my connection in Toronto. I was rebooked on the following itinerary: β’ Flight AC817β Venice (VCE) β Toronto (YYZ) β Aug 11, 2025 at 330pm β’ Flight AC7774β Toronto (YYZ) β Montreal (YUL) β Aug 12, 2025 at 00:05 β’ Flight AC761β Montreal (YUL) β San Francisco (SFO) β Aug 12, 2025 at 0730 (late 1hour - 830am) New arrival at SFO: Aug 12, 2025 at 12:15 AM This resulted in an arrival at my final destination over 15hours later than originally scheduled. A mechanical problem such as a generator issue is within Air Canadaβs control and not related to weather, security, or other extraordinary circumstances. We had no in-flight entertainment system for over 9 hours, and upon landing at SFO, I discovered that two of my luggages were missing β one left behind in Toronto and the other in Montreal. This is very unacceptable. Under the APPR, a delay of 9+ hours for a large airline entitles passengers to CAD $1,000 compensation per person. I am therefore requesting: β’ CAD $1,000 per passenger on this booking, in the original form of payment. Please confirm receipt of this claim and advise when I can expect payment. Thank you for your prompt attention to this matter. Sincerely, Grayson Francisco Booking Reference: 2F737P [Date(s) of Travel: July 26, 2025 to August 11, 2025 Contact Information: Gracialle Francisco (parent) at 415.302.7662 or gracialle20@gmail.com- Venice-San Francisco
- Economy
Howard K
Verified | Aug 14, 2025New York-Calgary
Economy
Technical problems
Flight 8899 was delayed by over three hours making us miss our connection. Then the rebook connection we had to wait five hours for and then got three more delays, including pilots having too many hours and flaps that didnβt work and also the seats that I paid $150.80 for weβre not valid on the rebooked flight. We started out from New York on a flight that was supposed to leave at 8:35 AM and arrive in Calgary. Around 4 PM. We did not get to Calgary until 5 AM the next day. We missed the next days activities or the next day excursion because we were too tired. I sat in seats that were uncomfortable to my niece thatβs why I upgraded to another seat and had to sit on that plane for two hours before it even took off and my knees were killing me by the time I landed and I was exhausted and my wife, who I just finished cancer treatment I had to help her through the terminal to get our bags because she was so tired- New York-Calgary
- Economy
Sueann A
Verified | Aug 12, 2025New York-Calgary
Economy
Technical problems
We paid for two upgraded seats $75.40 apiece. For the connecting flight flight 323 to Calgary. Since 8899 was delayed and we missed the connection. I did not get the upgraded seats that I paid for.- New York-Calgary
- Economy
Lea Christine Skovgaard L
Verified | Aug 12, 2025New York-Calgary
Economy
Weather conditions
The added our vouncher to the next plan and not the one that was cancelled. We were rebook to a plan the day after, as you can see on the attached- New York-Calgary
- Economy
Laura B
Verified | Aug 11, 2025Toronto-London
Economy
Technical problems
I was checked in and through security on the day of the cancellation. I received an email when i was sat at the gate waiting to board at 22:28 telling me my flight was cancelled. We were due to board at 22:50 so this cancellation came in just 20 minutes before the boarding time. I then had an email at 22:37 telling me I had been rebooked with Virgin Airlines (a completely unaffiliated airline) the following day (Sunday 3rd August at 22:30), almost 24 hours later. I spoke with the staff on the gate who confirmed it was rebooked for that airline and date as they couldnt get me on another flight with air canada for 2-3 days otherwise. They gave me a taxi (limo) voucher to get to alternative accommodation having told me (via announcement) there were no hotels available due to the bank holiday weekend and we were to find our own accommodation. I took a taxi 60 minutes back to a friends. I was sent 2 vouchers to eat at the airport. I used one on the Sunday evening before i flew but bought myself breakfast and lunch on the sunday day time before arriving at the airport in the evening. I am claiming expenses for this if i can. When arriving back in London on Monday morning at 10:00 (almost 24 hours later than scheduled), i had to book transport to get home as my previous days travel arrangement (i was supposed to be picked up as it was a sunday) i could no longer use as they were at work. I am claiming expenses for this. I also missed a days work as i didnt land back in the UK on sunday morning as planned, i arrived back on Monday when I should have been back at work. I have tried to go on the air canada website and complete a claim form but it doesnt let you for the flight. I tried to put in a claim for expenses at least but it doesnt allow you to do this for the cancelled flight. Instead I have tried to claim expenses for the outgoing flight which will of course be rejected. Ultimately it wont even let me raise the issue anywhere, for the flight, the food costs i incurred, the extra transport costs home or the missed work.- Toronto-London
- Economy
Andrew H
Verified | Aug 11, 2025Economy
damaged suitcase & poor service
WE arrived in Edmonton 09/07/2025 from Brisbane & were picked up at the airport by our son. We didn't notice one of our suitcases was damaged (AGAIN) When I noticed the damage 3 days later, we had disposed of boarding passes therefore I just lived with it ($200 gone for replacement). For our return trip 30/07/2025 we had booked & paid for the Maple Leaf Lounge in Vancouver but when we went to the lounge I was advised I had made a mistake & had in fact booked it for Edmonton I told the lady we obviously hadn't used it in Edmonton so could we use it in Vancouver instead or could I just pay (again) She said my mistake nothing she could do about the error & we are not taking walk ins today. Too bad so sad. Overall very disappointing. Would by nice to at least get a refund for the Maple Leaf Lounge.
- Economy
- Desired solution
Carlos O
Verified | Aug 10, 2025Toronto-Madrid
Economy
No reason given
AC 824 β’ Fri, Aug 8 Updated a few seconds ago β¬ Refresh \ / Modify search Delayed by 3h Arrived at gate- Toronto-Madrid
- Economy
Paula F
Verified | Aug 9, 2025Dublin-Vancouver
Economy
Technical problems
Our flight was rescheduled for the following morning but when we arrived our baggage had not arrived- Dublin-Vancouver
- Economy
Sunil L
Verified | Aug 8, 2025Regina-Victoria
Economy
Technical problems
Dear Air Canada Customer Service Team, I am writing to formally lodge a complaint regarding an extremely frustrating and unacceptable experience I had with Air Canada on 02 July 2025, traveling from Regina to Victoria via Vancouver. I had booked the early morning 5:00 AM flight specifically to maximize my trip and enjoy multiple destinations in Victoria and Vancouver. We arrived at Regina Airport at 3:00 AM, only to be informed at the airport that the flight had been delayed until 11:30 AM. No early communication was provided. We returned later for the rescheduled flight, which was again delayed. Ultimately, we reached Victoria at around 6:15 PM β exhausted, with an entire day of our vacation lost. This ruined our original itinerary completely. In addition: β’ Our pre-booked Hertz rental car (2 days at $268) was automatically canceled due to our late arrival. β’ We were forced to arrange an alternative with National at $200 per day, significantly increasing our costs. β’ Our travel plans and sightseeing opportunities were drastically reduced, resulting in further financial and emotional loss. Adding to the frustration, we were issued 8 vouchers at Regina Airport. We used only one and saved 7 for Vancouver Airport. Since we live in Regina, we didnβt stay at the airport and instead had to take Uber three times (approx. $100 additional expense). When we reached Vancouver Airport, 4 vouchers could not be redeemed at Tim Hortons. At the Air Canada customer care desk, we were told these vouchers could be used anytime within a year. However, upon our return trip, the vouchers again failed to work. This is not just disappointing β it reflects a complete lack of accountability and customer care. This entire situation β multiple flight delays, lack of timely communication, ruined vacation days, significant additional expenses, and non-functional vouchers β is unacceptable. I expect Air Canada to provide a complete compensation covering: 1. The cost difference in rental cars ($268 booked vs. $400 paid to National). 2. Additional transportation costs (Uber β approx. $100). 3. Compensation for the lost day of travel and itinerary disruption. 4. Resolution for the unusable vouchers. This experience was far from the service quality I expect from Air Canada and has left me extremely dissatisfied. I look forward to a prompt response and fair resolution. Sincerely, Pooja Sunil Lalwani- Regina-Victoria
- Economy
- Loss: β¬450
- Desired solution
Refund
Expenses reimbursement
Cara T
Verified | Aug 7, 2025Raleigh-durham-Barcelona
Economy
No reason given
Flight delay for 24 hours. Flight July 10 was rebooked for July 11. We also did not receive our luggage for 4 days. In addition we were charged for the hotel reservations for July 11th which were not able to enjoy our first night stay in Barcelona.- Raleigh-durham-Barcelona
- Economy
Enrico B
Verified | Aug 7, 2025Charlottetown-Frankfurt
Economy
Technical problems
My original flight supposed to be on Aug 2nd ,I was sitting at the airport and watching for flight, then Air Canada announced flight delay ,waiting for the mechanic, After they announced flight cancellation . After they rebooked my flight for next day.- Charlottetown-Frankfurt
- Economy
Alexandra D
Verified | Aug 5, 2025Orlando-Duesseldorf
Economy
Technical problems
because the aircraft was damaged and had to have unexpected maintenance or repairs done. My delay was more than 20 hours. I had 3 food coupons a 15 dollar each and a hotel for the night. No assistance to go through customs, how to reserve the hotel or which direction I had to go to get to my hotel. I had to work the next day, which I couldnβt do because I wasnβt at home in time.- Orlando-Duesseldorf
- Economy
Erica D
Verified | Aug 4, 2025Ottawa-Vancouver
Economy
Technical problems
Flight was delayed by 4 hours due to mechanical issues. Original departure time was 18:00, new departure time was 22:00. Notified by e-mail morning of the flight. Was offered a 15$ voucher which didn't even cover the full cost of a meal at the airport. Further delayed due to weather at the time of new flight time.- Ottawa-Vancouver
- Economy
Ousman T
Verified | Aug 4, 2025Vancouver-Barcelona
Economy
No reason given
I had a flight to Barcelona from Vancouver and had one stop in Montreal, but our flight to Montreal delayed for more than 3hours, so they put me in another flight going to Toronto but my baggages where already boarded to the plan going to Montreal, so they told me that my baggageβs was going to be in Barcelona when I arrive, but when I got to Barcelona all of my baggages where forgotten in Toronto or Vancouver I had my house keys car keys etc so I had to spend a day outside my house and without my car. And also with the same cloths after a 15 hours flight. They brought my baggages the following day in the afternoon. I had a 3 hours delayed and they forgot my baggages for more than 48 hours.- Vancouver-Barcelona
- Economy
Sebastian A
Verified | Aug 3, 2025Toronto-Milano
Economy
Technical problems
I was rebooked 24 hours later. The experience was not managed well. I had to line up at customer service for an hour to ask to be rebooked. I received no information regarding rebooking. The next day was another 1.5 hour wait to check my bag. 1.5 wait due to short staff all of this travelling with a small child was not easy. Also needing to take extra vacation days for this disruption and missed a work event planned on the 30th.- Toronto-Milano
- Economy
Tetyana B
Verified | Aug 2, 2025Frankfurt-Charlottetown
Economy
No reason given
The flight was delayed from Frankfurt to Toronto ,we arrived to late in Toronto, my connecting flight had already taken off Air Canada provided me new flight but I have to wait almost 5 more hours for new flight Original arrival time was 5.34 pm in Charlottetown but we arrived at 12 Am next day- Frankfurt-Charlottetown
- Economy
Tucker T
Verified | Jul 31, 2025Economy
Air temperature in the airplane was too cold
During this flight, me and my family (husband and two children), were suffering due to the extremely cold temperature in the cabin. We were told to add more layers but we had no other layers to add. We were all wearing long sleeve shirts and pants, as well as sweaters and closed shoes. My daughter had UGG boots on and was still cold. Other passengers were wearing winter coats. This is unreasonable, considering we are flying in the middle of the summer. Additionally, blankets are not provided on this flight. For the entire duration of the flight, we were extremely uncomfortable. I would like some compensation for this as we should not have to experience such discomfort for 4-5 hours.- Economy
- Desired solution
Refund
Sophie D
Verified | Jul 31, 2025Miami-Toronto
Economy
Technical problems
It has been a while, but I remember the flight being delayed twice and eventually cancelled. The company booked me in a hotel and gave a food voucher and eventually reimboursed taxi. Unfortunaley it took a year for this claim to be processed, so I don't have photos of the vouchers or such! Although this was not nearly enough to compensate for the waste of time and exhaustion after such a long trip. I arrived at destination more than 12hours later than originally planned.- Miami-Toronto
- Economy
Bui Huong Tu L
Verified | Jul 31, 2025Montreal-Toronto
Economy
Weather conditions
My flight from YUL to YYZ was delayed and caused me for losing the connecting flight from YYZ to TPE, They arranged another flight for me to ICN instead of TPE & depart almost 12 hours after that, Since the flight is changed , my baggages to the final destination were lost , I have 2 baggages and they arrived after 5-10 days separately.- Montreal-Toronto
- Economy
Jasveer Singh N
Verified | Jul 30, 2025Toronto-Delhi
Economy
What time did you arrive at your final destination?-5:30 pm What did the airline tell you, and when?-6:00 pm-Boarding was denied because of last name issue, as the passenger does not have any last name (passport attached for reference). What care did the airline provide, if any?-Nothing-when we called Air Canada, they have mentioned a "NO SHOW" for the passenger and the agent on call, said they don't have access to the refund request, as its locked, and unable to help us in either way. In actual, it was "NOT NO SHOW", it airlines fault, not the passenger's as he tried his best, requesting the Air Canada employee at the counter to resolve the issue, but they denied and asked him to step out from the line, and the flight took off. How did the incident inconvenience you?-explained above Did you miss an event or lose money?-we have not received any refund, as mentioned, the agent on call said, request is locked in their system, and they cannot access it.
- Toronto-Delhi
- Economy
Gary S
Verified | Jul 30, 2025Tokyo-Orlando
Economy
Technical problems
My 1st flight from Tokyo to Montreal was originally delayed 2 hours and then cancelled last minute. They changed my route and airline to go via San Francisco and it was a 10 hour layover rather than 3 hour layover in Montreal originally- I had to pay $75 for my baggage because it was a new airline and they told me to make a claim - I arrived in Orlando 30 hours after my original arrival time - I had to cancel a ride I had pre booked and book another and I spent a lot of money in San Francisco that I didnβt plan - please help me get some money back - thanks- Tokyo-Orlando
- Economy
Jean-Pierre L
Verified | Jul 29, 2025Montreal-Palermo
Economy
Our first fly was late so when we arrived at Rome for the connection to Palermo, the airline company presumed that we would miss the flight so the gave our seats because the flight was overbookedβ¦ and they didnβt let us get in the plane even if we were on time. The didnβt gave us any voucher to go eat and the were really rude. Our flight to Palermo was first at 10:20 am and change for 8pmβ¦ We arrive at Palermo around 9:30pm when we were supposed to get the around 11:30 am
- Montreal-Palermo
- Economy
Jill A
Verified | Jul 24, 2025London-Calgary
Economy
Technical problems
Flight was loaded and unloaded two times. They said it was unscheduled maintenance. I was hoping it was fixed when finally took off but made it safely!- London-Calgary
- Economy
Christopher H
Verified | Jul 24, 2025Rome-Montreal
Economy
No reason given
My wife, Lisa, and I were delayed 5 hours from Rome to Montreal, then our connecting flight to St. Louis was cancelled, forcing us to get 2 hotel rooms for our family. There are 6 others but we cannot find our boarding passes any longer to submit their claims as well. My wife was also cancelled from Toronto to St. Louis on 7/15/25, so 2 flights total with multiple delays. I am availabe to speak at 314-378-5148- Rome-Montreal
- Economy
Niamh M
Verified | Jul 24, 2025Economy
Bag stolen from plane- toronto to nashville
I was instructed to place my black lululemon fanny pack in the seat pocket in front of me- even though it was on my lap, and when I departed plane i left it behind. Went straight back to the airport where the plane had already left again and apparently plane had been searched and nothing was found. Continuously begged to speak to a member of staff who told me nothing could be done to retrieve it. I had my passport, other identification items, cash and designer sunglasses in the bag and airport staff told me either aircraft staff or cleaning staff βprobably stole your bagβ. Little to no response from air Canada on this and no guidance on how to retrieve my bag- Economy
- Loss: β¬1000
- Desired solution
Annette M
Verified | Jul 23, 2025Ottawa-Dublin
Economy
Technical problems
Flight delay from Ottawa to Toronto caused us to miss our connection flight to Dublin. We were transferred to an air Canada flight later that day to Dublin- Ottawa-Dublin
- Economy
Grace M
Verified | Jul 22, 2025Economy
Montreal Trudeau airport
My carry on bag was put under the seat and when We landed and tried to take it out it would not budge so had to be forced out from under the seat and upon observation there was a steel piece that tore the outer part of my carry on bag. can provide pictures- Economy
Julian K
Verified | Jul 22, 2025Frankfurt-Ottawa
Economy
Technical problems
I checked the Airlines Website already and there it sais that the plane arrived at a different time than it actually did! We landed in Ottawa at 8 o clock at night. By the time i left the airport it was after 9! I missed my meeting that i had that evening and the person that picked me up waited for over 3 hours for me! I had to buy food and drinks at Montreal. Over all it was a horrible experience because they didnt tell us the exact delay in advance! It kept changing every half an hour and adding an extra half hour to the delay! At the counter they didnt have any more information! I hope Air Canada ist willing to share the truth and admits the long delay till 8! Flight number: AC499- Frankfurt-Ottawa
- Economy
Jovana M
Verified | Jul 20, 2025Montreal-New York
Economy
No reason given
Kompanija je ponudila drugi let za new york sl dan popodne sa presedanjem u Torontu i dolaskom u New York u 9 uvece odakle bi morala da trazim let za Chicago loji sam isto propustila sto mi nike odgovaralo jer sam kasnila vec jedan dan na posao a am i malo dete kuci. Tako da sam morala da kupim novu kartu direktno za Chicago sutradan ujutru- Montreal-New York
- Economy
Shirley-Anne A
Verified | Jul 18, 2025Frankfurt-Sudbury
Economy
Technical problems
My flight out of Frankfurt, Germany on 12 July 2025 to Toronto, Canada was delayed due to a technical fault causing me to miss my connection to Sudbury, Ontario. Air Canada booked me on a flight, 19 hours later, leaving Toronto the next day, 13 July 2025 at 08:00.- Frankfurt-Sudbury
- Economy
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