Air Canada complaints: comments, page 9
1,121 comments
Hassane E
Verified | Aug 31, 2025
Denver-Casablanca
Economy
Wednesday, August 27 2025 I booked a flight with air Canada from Denver Co to Casablanca Morocco through Montreal Canada departing on Wednesday 8.27.2025 at 9:40 am unfortunately when We got at the gate around approximately 9:20 am the gate had been already closed. The customer service at the gate were very helpless and did not offer any alternative options so i had to spend almost 16 hours at the airport with my 2 infants and wife. Also I had to buy an expensive ticket to reach my destination ,and to buy expensive food and drinks at the airport.
- Denver-Casablanca
- Economy
Shaun H
Verified | Aug 31, 2025Toronto-Dublin
Economy
No reason given
We arrived at the airport with our 3 year old, 1 year old and 15 year old. We were notified after going through security that the flight was to be delayed until after 12am. We were all given $15 meal voucher each.- Toronto-Dublin
- Economy
Teaghan O
Verified | Aug 30, 2025Amsterdam-Toronto
Economy
Successful claim
No reason given
We were scheduled to fly from Amsterdam to Toronto August 25th at 12:15. Flight was delayed until 16:15- Amsterdam-Toronto
- Economy
- Successful claim
Marlene S
Verified | Aug 30, 2025Amsterdam-Toronto
Economy
Successful claim
No reason given
We were scheduled to fly from Amsterdam to Toronto August 25th at 12:15. Flight was delayed until 16:15- Amsterdam-Toronto
- Economy
- Successful claim
Leana G
Verified | Aug 30, 2025Porto-Winnipeg
Economy
Strike
Departure date was supposed to be August 19th. Due to airline strike we had our flights cancelled and had to stay for another week. Car rental was more expensive and loss of wages through work- Porto-Winnipeg
- Economy
Siri V
Verified | Aug 30, 2025Nice-Edmonton
Economy
Strike
Air Canada Flight Attendants walked off the job and left me stranded in Montreal, Quebec, Canada, on my return flight from Nice, France, to Edmonton, Alberta, Canada I refused a refund and Air Canada did book me home from Montreal to Edmonton three days later on a 14-hour (3-flight journey). I submitted the claim to Air Canada for hotel and meal expenses while stuck in Montreal. Given a claim number, which shows the claim is being reviewed. Not timeline given for a response. There was no place on the Air Canada form to claim the $600 in Euros of monetary compensation for the inconvenience.- Nice-Edmonton
- Economy
Samantha D
Verified | Aug 30, 2025London-Halifax
Economy
Technical problems
We left LHR. A hour or so into the flight they claimed some staff and passengers were unwell due to faulty air in the plane. We had to turn around and go to Dublin and sit in the aircraft for a long time. The airline had no representation and the flight was cancelled. We had to pay extra car hire and food due to not arriving. Another flight had been added the following day at 5pm although we were delayed again. We arrived late in Halifax Canada.- London-Halifax
- Economy
Santiago P
Verified | Aug 29, 2025Seattle-Mexico City
Economy
Strike
Flight alternatives from air canada were of no use for me (and said I would depart of wednesday). No voucher or refund was given. I issued a complaint with a link an assitant from air canada gave me. Expedia is supposed to refund the original cost of the flight but not the out of pocket expenses. Note that the expenses are in MXN and I pur the exact amount on todays exhange rate in USD. Furthermore, please note that my full name for boarding (since in mexico we have two last names) is: Santiago Palazuelos Von Bertrab.- Seattle-Mexico City
- Economy
Anita B
Verified | Aug 29, 2025Toronto-Detroit
Economy
Influence by other flights
Flight was changed to flight to DC, with a 10 min lay over to get to the connecting flight to Detroit. Flight to Detroit was later cancelled with no other flights to find within 3 days. To avoid being stranded in dc with 2 young kids, we rented a car to drive back to Detroit.- Toronto-Detroit
- Economy
Zhen J
Verified | Aug 29, 2025Lisbon-Toronto
Economy
Successful claim
Strike
Our flight AC811 from Lisbon to Toronto was canceled and I arrived at my final destination with a delay for more than 6days, under EU regulation261, we are entitled to get compensation. I therefore kindly request the payment of Euro600 of each person(the standard amount for long-haul flights over 3500KM) to be made to my bank account .- Lisbon-Toronto
- Economy
- Successful claim
Peng L
Verified | Aug 28, 2025Tianjin-Vancouver
Economy
Strike
It was until 15th Aug. (24hrs before taking off) that I was noticed the flight AC26 cancelled due to AC strike- Tianjin-Vancouver
- Economy
Rob S
Verified | Aug 28, 2025Lisbon-Toronto
Economy
Strike
I went to the airport 2 days later after my flight was cancelled, Air Canada told everyone not to come to the airport. I went there, 5 hours in line to rebook my flight for the following Sunday. They gave me a voucher for hotel stay and meals. 4 days later i checked my new ticket and they booked 3 flights. I called Air Canada later in the week and they once again cancelled my flights and rebooked them for Friday Aug 22nd.- Lisbon-Toronto
- Economy
Claudine K
Verified | Aug 28, 2025Montreal-Copenhagen
Economy
Strike
Family could not taket me to the airport. It was complicated. Had to pay a privat person from shawanigun and problems to Come home with family support once again- Montreal-Copenhagen
- Economy
Giulietta D
Verified | Aug 28, 2025Rome-Toronto
Economy
Strike
I received a email August 16 2025 at 11:41 pm saying our Air Canada flight was cancelled due to a flight attendant strike. In this a ultrasound appointment was missed and is noe reshedulaed for a later date in October , it also set us back in one week of more cost to our trip, not happy as they said they would find a flight for us in 3 days , but did not until a week later.- Rome-Toronto
- Economy
Rodolfo D
Verified | Aug 28, 2025Rome-Toronto
Economy
Strike
On August 16 ,2025 at 11:41 pm I was notified that our Air Canada flight was cancelled due to the Flight attendants strike , I did phone Air Canada for a fight and they were not able to get me on any flights until the 23 of August. In this delay my husband did miss a inportant ultrasound appointment , which is now delayed until October .- Rome-Toronto
- Economy
Toni K
Verified | Aug 28, 2025London-Toronto
Economy
Strike
My 7 hour direct flight turned into 3 days stuck in London England, a 23 hour travel day with a detour to New York where I had to get to a different airport and then my flight from New York to Toronto was delayed by almost 3 hours. I was supposed to be home Sunday at 255pm and didn't arrive home till Thursday at 3am. Airline provided no help or support. I missed 2 days of work.- London-Toronto
- Economy
Gerard R
Verified | Aug 27, 2025New York-Reykjavik
Economy
Strike
They returned the amount of the flight. I am sending in the additional information. I had to book another more expensive flight, get another night at a hotel, drive 80 miles each way to another airport, They hit me with a baggage fee, etc etc. We also missed a day of work. The flight was canceled the night before. Please call with any questions. Gerry Reilly 718-974-7279- New York-Reykjavik
- Economy
Teresa B
Verified | Aug 27, 2025Vancouver-Dublin
Economy
Strike
Contacted Air Canada by phone. We were informed the flight was cancelled and there was nothing they could do because our flight was cancelled due to the strike. AC did not book us on another flight. So I booked us on Icelandic air in order to continue with our travels Aug 19. I was told our return flights from Europe on Aug 30 and Sept 18 wouldnβt be cancelled.- Vancouver-Dublin
- Economy
Bassirou K
Verified | Aug 27, 2025Montreal-Paris
Economy
Strike
This flight delay directly prevented me from fulfilling a professional teaching contract in France that was scheduled during that period. As a result of this last-minute disruption, I incurred a direct financial loss of approximately β¬1,000, corresponding to the compensation I would have received for that week of work. While I understand that the strike may be considered an extraordinary circumstance, I am submitting this claim in the hope of receiving a goodwill gesture or exceptional compensation in light of the loss I have suffered.- Montreal-Paris
- Economy
Petr Ε
Verified | Aug 27, 2025Prague-Toronto
Economy
Technical problems
16.6.2025 v 06:00 mi pΕiΕ‘la SMS zprΓ‘va od spoleΔnosti AIR CANADA, ΕΎe mΕ―j let je zruΕ‘en z dΕ―vodu mechanickΓ© zΓ‘vady na letadle. Letenku nΓ‘m pΕesunuli na druhΓ½ den, takΕΎe jsme pΕiletΔli do Toronta o 24 hodin dΓ©le. NΓ‘hradu za zmeΕ‘kanΓ½ den v hotelu hotel odmΓtl uznat.- Prague-Toronto
- Economy
Tania R
Verified | Aug 27, 2025London-Toronto
Economy
NO FAITH LEFT for Air Canada anymore
Flights booked & paid for with Air Canada July 23, 2025 for trip commencing on August 15, 2025 for London, Ontario YXU to final destination Halifax, NS YHZ. Flights were pre-emptively cancelled by Air Canada (due to strike for August 16) 4 hours prior to departure. Flights rescheduled/booked by Air Canada for August 17, same itinerary, connecting flight with West Jet flying Halifax. My Jazz flight out of London was delayed TWICE due to "mechanical issues"! Rebooked on replacement plane that arrived 2 hours late with less than an hour leg for my connecting flight. West Jet DENIED me to board their plane and I was STRANDED at the Pearson International Airport with NO flights available with any airline to continue to my destination to Halifax. I had to book with an airbus to return home. I have been trying still to reach any representative with Air Canada for over 10 days now to no avail!! The website will not let me CANCEL the return portion of my ticket and the forms Air Canada provides on their website will not let me go forward and do not recognize my ticket #! I wish Air Canada to REFUND the ENTIRE BOOKING of my trip to the original payment and compensate for my return travel home. I am disabled and this entire event has taken a toll on me physically and mentally and have lost all faith with the company, Air Canada.Overall
DELAYED & FORCED TO TAKE flight, no other choice; then DENIED BOARDING ON CONNECTING FLIGHT to destination Halifax
Made friend with another passenger
- London-Toronto
- Economy
Michael D
Verified | Aug 27, 2025Toronto-Sevilla
Economy
Strike
We had to rebook with another airline for more money and had to drive 3 hours to another airport Detroit instead of Toronto. Plus we had to buy train tickets from Madrid to Seville due to not able to get to our original expected destination.- Toronto-Sevilla
- Economy
Harriet N
Verified | Aug 27, 2025Calgary-London
Economy
Strike
I tried to contact the airline but the page doesn't seem to work and "contact us" goes to "page has flown away". Air Canada strikes were going on for a couple of days before my flight but they didn't cancel mine until only a few hours before take off. They wouldn't allow me to check in so I assumed it was going to be cancelled so I booked another flight (there was only 1 other direct flight that day and 1 seat remaining so I booked that, which is what I have put a receipt for). I accepted a refund for my original flight which they said would be Β£600.40 but I've actually only received Β£553.40 so I'm not sure why this is different. I would like my costs for my replacement flight to be covered - this whole thing was pretty stressful as I needed to be back for a hospital appointment the following day and they gave out very little information/help.- Calgary-London
- Economy
Alan M
Verified | Aug 27, 2025London-Toronto
Economy
Claim escalated to airline
Strike
I arrived 7 days later. My flight was cancelled the day of the flight. Just cancelled. The cancelled flight caused major disruption to me. I had to get emergency medication.- London-Toronto
- Economy
- Claim escalated to airline
Hana Δ
Verified | Aug 27, 2025Prague-Toronto
Economy
Technical problems
Byl zrusen let do Toronta Kanada, posunut byl o jeden den, bohuzel letecka spolecnost air canada dale nekomunikovala, prisla jsem o jeden den dovolene, zkraceny pobyt v Torontu ozaplacen byl hotel, castka za noc nam nebyla kompenzovana, o kdyz nase vina to nebyla. Veskera komunikace se spokecnosti i s hotelem je uschovana u p. Ing. Ε kachy. Dekujeme za vyrizeni Hana ΔernΓ‘- Prague-Toronto
- Economy
Philippe M
Verified | Aug 27, 2025Toronto-Brussels
Economy
Strike
Our flights from AC418 and AC832 Toronto -Montreal - Brussels were cancelled. We received from air canada an e-mail the day of our departure to tell it was cancelled and that we don't need to go to the airport. It also told us to wait 48 hours before trying to change flights. Finally we went to the airport on august 18 and after 4 hours queueing we manage to be rebooked for the 21 on a flight to Warsaw and later to Brussels- Toronto-Brussels
- Economy
Dominik U
Verified | Aug 27, 2025Anchorage-Toronto
Economy
Strike
My family and I were affected by the recent cancellations and delays on Air Canada flights. With this letter, I am submitting our claims for reimbursement of expenses incurred as well as compensation under the Canadian Air Passenger Protection Regulations (APPR). Booking Reference: 3EWTRY Originally booked itinerary: β’ 15 August, 16:40 β Departure Anchorage (ANC) β Vancouver (YVR), Flight AC1080 β’ 15 August, 22:25 β Departure Vancouver (YVR) β Toronto (YYZ), Flight AC126 β’ Scheduled arrival in Toronto: 16 August, 06:00 Actual replacement itinerary: β’ 15 August, 20:34 β Departure Anchorage (ANC) β Washington (IAD), Flight UA572 β’ 16 August, 07:31 β Arrival in Washington (IAD) β’ 16 August, 11:00 β Departure Washington (DCA) β Toronto (YYZ), Flight AC8783 β’ Actual arrival in Toronto: 16 August, 12:34 As a result, we reached our final destination Toronto with a delay of approximately 6.5 hours. In addition, we were forced to change airports in Washington (IAD β DCA) at short notice. Since no alternative transport was provided, we had to take an Uber. The costs amounted to USD 104.39 (receipt attached). Under the Canadian Air Passenger Protection Regulations (APPR), passengers on large carriers such as Air Canada are entitled to compensation for delays within the carrierβs control. For a delay of more than 6 hours but less than 9 hours at arrival, the compensation is CAD 700 per passenger. As four passengers were affected, the total compensation amounts to CAD 2,800. Summary of claims 1. Reimbursement of Uber/taxi costs: USD 104.39 2. Compensation under APPR: CAD 2,800 (CAD 700 per passenger)- Anchorage-Toronto
- Economy
Dominik U
Verified | Aug 27, 2025Toronto-Vienna
Economy
Strike
My family and I were affected by the cancellation of our return flight with Air Canada. With this letter, I am submitting our claims for reimbursement of expenses incurred as well as for compensation under the Canadian Air Passenger Protection Regulations (APPR). βΈ» Booking Details Booking Reference: 3MKFGR Originally booked itinerary: β’ 17 August, 17:50 β Departure Toronto (YYZ) β Vienna (VIE), Flight AC886 β’ Scheduled arrival in Vienna: 18 August, 08:30 Notification: Approximately 24 hours before departure we were informed that the flight was cancelled and that no alternative connection to Vienna would be provided. βΈ» Self-arranged alternative travel As Air Canada did not provide any replacement transportation, we were forced to organize our return journey at our own expense: 1. Car rental Toronto β New York (Budget Car Rental) β’ Cost: CAD 842.02 β’ Distance: approx. 900 km, driving time about 10 hours 2. One-way flight New York (JFK) β Vienna (Austrian Airlines) β’ Cost: EUR 2,235.17 3. Additional transfer in Vienna β’ Cost: EUR 45 βΈ» Compensation under APPR According to the Canadian Air Passenger Protection Regulations (APPR), passengers of large carriers are entitled to compensation when cancellations or significant delays occur within the carrierβs control. Since our flight was cancelled without any replacement option, we are entitled to the highest compensation level: β’ CAD 1,000 per passenger β’ Total for 4 passengers: CAD 4,000 βΈ» Summary of Claims 1. Reimbursement car rental: CAD 842.02 (Please find attached) 2. Reimbursement flight costs (Austrian Airlines): EUR 2,235.17 (Please find attached) 3. Reimbursement transfer in Vienna: EUR 45 (Please find attached) 4. Compensation under APPR: CAD 4,000 (CAD 1,000 per passenger)- Toronto-Vienna
- Economy
Sayed A
Verified | Aug 26, 2025Frankfurt-Montreal
Economy
Strike
On 19 th august I got the email that flight is canceled because of strike so donβt go the airport. But one day before I bought the bus ticket from my hotel to airport cost was 54.11 euro and 20 th august to 24 th august I paid almost 500euro for my food for all of my family 4 person. So please I expended almost 700euro extra for my food and transport. I on 23 th august airlines call me and offer the return ticket bu united airlines to Newark then connecting to Montreal. I didnβt get the connecting flight because of delays united airlines. Then air Canada offered me 7:30 pm from LaGuardia airport to Montreal by air Canada. But paid 110US$ for my taxi myself. Then I reached to Montreal by air Canada at 10 pm.- Frankfurt-Montreal
- Economy
Lucas F
Verified | Aug 26, 2025Toronto-Vienna
Economy
Strike
Air Canada notified me on the day before my flight that it was cancelled. They said I can either get a refund or wait until they rebook me onto another flight in the next three days or so. Reaching the service centre was impossible, so I drove to Pearson airport directly, where I was yelled at by an Air Canada employee upon asking if they can help me. All she did was tell me that they do not help passengers at the airport. I then went to Lufthansaβs service desk, where I was lucky enough to find a very helpful assistant who made sure we can get on a flight through Cairo, Egypt on the same day. Instead of the planned 8h trip, this took us almost 24h instead. And had I not acted on my own, I would likely have stayed in Canada for another week, although I had to be back for work way before that, and had I not taken action myself, I would have missed an important event where I was scheduled to work. Air Canadaβs willingness to cooperate with stranded customers was ZERO. They acted like they were the victims of the strike, when the true victims were all the poor helpless passengers who had their flights cancelled. So much depends on being able to get to your destination on timeβ¦ peopleβs jobs, their loved ones health, etc. We HAVE to be compensated for this reckless behaviour.- Toronto-Vienna
- Economy
Maryam A
Verified | Aug 26, 2025Los Angeles-Toronto
Economy
Strike
My return flight AC792 from Los Angeles (LAX) to Toronto (YYZ) on August 19, 2025, was cancelled due to labour disruptions. I received a link to rebook, but every time I tried to complete the rebooking, the system showed an error and only directed me to call an agent. I spent 4 days without any confirmed flight, during which I incurred additional expenses (accommodation, food, roaming charges, and local transportation). Despite calling multiple times, the automated system disconnected me without providing support. Eventually, after waiting more than 5 hours on hold, I finally managed to speak to an agent and received a replacement flight. Due to this disruption, I lost work opportunities, missed interviews, and had to rely on my friend to cover expenses that I am fully responsible for reimbursing. I request compensation according to passenger rights for the inconvenience, stress, and financial damages caused.- Los Angeles-Toronto
- Economy
Denis M
Verified | Aug 26, 2025Montreal-Las Vegas
Economy
Influence by other flights
I am writing to formally request compensation for the unacceptable experience I encountered on Flight AC421. The flight departed late due to the delayed arrival of a previous aircraft. Upon my arrival in Toronto, I attempted to use the Air Canada app to book a hotel for the night, but it indicated that no accommodations were available. I then sought assistance from your customer service team, who were also unable to provide a solution. As a result, I was left without proper lodging and was forced to spend the entire night trying to sleep in an airport chair. This was not only extremely uncomfortable but also an unacceptable standard of care for a paying passenger. Given the circumstances, I expect meaningful compensation for this experience. At minimum, I am requesting either: A complimentary flight credit, or An upgrade to First Class on my next booking. I trust Air Canada will recognize the severity of this service failure and take immediate action to remedy the situation. Sincerely,- Montreal-Las Vegas
- Economy
Nicholad B
Verified | Aug 26, 2025Montreal-Salt Lake City
Economy
Strike
Flight was canceled. They could not rebook me in a timely manner. I had to pay for 2 days at a hotel for 640.22 and rebook with American Airlines as it was the only option to get home. I paid for the American Airlines ticket with my points balance 27,000 points. Which is equal to $486usd, in cad that is 640.22- Montreal-Salt Lake City
- Economy
Kishore K
Verified | Aug 26, 2025Paris-Toronto
Economy
Claim escalated to airline
Strike
The airlines provided a voucher of 20 Euros for 2 days which was not even accepted by any restaurants in the airport. Also I had to wait additional 3 hours waiting for the agent to come to desk when I arrived in Paris (1:30pm appx). The breakfast from hotel was nothing basically 2 stale bread butter and jam. i had to pay off my food expenses for 2 days. I missed 3 days from work which is unpaid now because of this disruption. The airlines also responsible for losing my luggage when I reached my destination. Since i did not have Schengen Visa I was trapped within airport for 2 days doing nothing. every time I had to buy food I had to cross security checks and explain them what happened.- Paris-Toronto
- Economy
- Claim escalated to airline
Dillon O
Verified | Aug 26, 2025Zagreb-Toronto
Economy
Successful claim
No reason given
I was flying under a different booking number with my family. Our flight from Amsterdam to Toronto was delayed. We missed getting home by over four hours. I didnβt get to see my friends as planned.- Zagreb-Toronto
- Economy
- Successful claim
Rory O
Verified | Aug 26, 2025Amsterdam-Toronto
Economy
Successful claim
No reason given
I was notified by text that our flight from Amsterdam to Toronto would be delayed from 14:15 to 18:15. We remained by our gate and waited for the flight. While purchasing food for my family I neglected to get receipts. I was exhausted from our early morning travels and simply forgot. There was no attempt by airline to communicate with us besides the text notification of delay. Nor did they compensate us with food vouchers or anything else for the inconvenience and time lost for the four of us. We had people waiting for us upon our arrival who had been looking after our house and pets. Plus, we had plans to socialize with various friends shortly after our initial ETA.- Amsterdam-Toronto
- Economy
- Successful claim
Marie Armande Denise Louise M
Verified | Aug 26, 2025Vancouver-Montreal
Economy
Strike
My Air Canada flight from Vancouver to Montreal was scheduled on 16.8.25 at 8.50am. I would have arrived in Montreal at 16.36. From there I was due to fly with Air Transat at 22.05 to get to London. Because of the cancellation of my flight Vancouver-Montreal, I couldnβt catch my flight from Montreal to London. Therefore I had to book another flight at short notice. I chose to book a flight directly to London from Vancouver.- Vancouver-Montreal
- Economy
Kenneth G
Verified | Aug 26, 2025Vancouver-Dublin
Economy
Strike
Air Canada Flight cancelled due to strike on 16/08/2025. New flight rebooked by Air Canada on 21/08/2025 vial victoria to settle. (air alaska & Aerlingus)- Vancouver-Dublin
- Economy
Savannah A
Verified | Aug 25, 2025Rome-Montreal
Economy
Strike
We paid for a direct flight coming home on Auguat 17th and we ended flying 4 days later to Boston On August 20th Had to stay overnight and travelled the 21st early morning. Air Canada sent us the email of cancellation of flight 11 hrs prior to departure. They were no help at all. I also missed 4 days of work. I would like my flight to be reimbursed at 100% We flew to Boaton with Delta Airline. The next morning on the 21st we flew with Air Canada. We arrived at 7:00 am Thursday morning the 21st of August. I donβt have receipts but I have all my transactions spent those days online on my banking statements.- Rome-Montreal
- Economy
Sarah N
Verified | Aug 25, 2025Vancouver-Dublin
Economy
Strike
My flight from Vancouver was cancelled on Fri 15th August, I had to endure a few days wait and extra expenses because of this- Vancouver-Dublin
- Economy
Bryn W
Verified | Aug 25, 2025Calgary-Freeport
Economy
My flight from Calgary to YYZ was delayed and arrived between 6 and 7 AM. I got from the plan to the gate quickly in the airport, about 30 mins before departure but the plane left without me to FPO (they left early and left me behind). I had to stay in Toronto overnight and got on the same flight the next day.
- Calgary-Freeport
- Economy
Archibald B
Verified | Aug 25, 2025Toronto-Edinburgh
Economy
Strike
On Tuesday, 19th August 2025, we were informed that our flight from Toronto to Edinburgh had been cancelled. As our journey was due to begin the following morning from St. Johnβs International Airport, we proceeded there in hopes of resolving the situation. We arrived at the airport shortly after 1:30 PM and waited in line for over two hours to speak with a representative. Upon reaching the desk, we explained our circumstances and emphasized the urgency of returning to Scotland due to personal and professional commitments. We made it clear that we were willing to accept any flight to Europe, not necessarily Edinburgh, if it meant getting home sooner. This request was repeatedly dismissed, and we were told only direct flights to Edinburgh would be considered. Eventually, we were informed that the earliest available flight was on 23rd Augustβfour days later. While disappointed, we understood the impact of the ongoing strikes and asked whether accommodation would be provided for the extended stay. We were told it would not. After stepping away to consider our options and assess the financial implications of securing accommodation ourselves, we returned to the desk to explore alternatives. Again, we reiterated our willingness to travel to any European destination, and again, this was disregarded. We were instead instructed to travel to Montreal the following day to seek further assistance. This solution, while far from ideal, was reluctantly accepted. The uncertainty surrounding our return caused significant distress and disrupted the final day of our holiday, which was spent entirely at the airport. Upon arriving in Montreal, we encountered further obstacles. The helpdesk was barricaded due to high demand, and we were directed to call an international number. We explained that this would incur substantial charges and requested in-person assistance. We were then referred to airport phone booths, whereβafter explaining our situationβthe call was abruptly terminated by the agent. At this point, a contact in Scotland reached out to Expedia on our behalf. They confirmed that the earliest available flight was indeed on 23rd August, which we now accepted as our only viable option. Expedia advised us to return to the helpdesk to request hotel vouchers for the extended stay. Despite initial resistance at the barriers, we eventually spoke with a representative who demonstrated genuine empathy and professionalism. After reviewing our situation, she went above and beyond to locate a flight to Dublin that same evening, with a connecting flight to Edinburgh. We gratefully accepted this solution and expressed our appreciation for her efforts. While this final resolution was a relief, it does not compensate for the extreme distress and inconvenience we experienced throughout the ordeal. Four of us were forced to take emergency leave from work, and one individual lost an entire day of client appointments due to the uncertainty surrounding our return.- Toronto-Edinburgh
- Economy
Nancy N
Verified | Aug 25, 2025Halifax-Ottawa
Economy
Terrible customer service at Halifax airport!!
I was standing in line for check in and to pay for baggage at 6am August 11,2025 . Customer service agent was very slow and arguing with another customer.When he finally finished with customer , took his time and finally ushered me up , he then took my passport and was on computer . He rudly told me he could not check me in because i was two minutes late to check in for my flight! I stated i was standing in line where he could see me for 15 minutes! He proceeded to tell me to check in online next time it is easier! I stated i was in the country at a cottage with no internet service and could not check in online, that was why i was in line! I was then told i had to be rebooked as the rules are strict! I was in total shock,never flown by myself before and have never been treated so rudely or poorly! I was re booked on a connecting flight where mine was direct. I have never flown on a connecting flight before! Next flight was at 11:30 to Montreal, then Montreal to Ottawa 1:45. Seats were in back of plane also, where i had purchased in row 5 as i get claustrophobic. Needless to say i arrived to Ottawa almost 8 hours later than I was suppose to! Having to contact and rearrange a drive to my home another hour away was not appreciated either! I will never fly Air Canada again and will never recommend them ! The Customer service rep in Halifax needs to get another job or at least some extensive training! He was cold,rude and very uncaring in his job. Not just to me but to the couple ahead of me in line that he held up for 15 minutes!Overall
- poor and ignorant check in service
- nothing
- Halifax-Ottawa
- Economy
- Desired solution
Refund
Madhavan R
Verified | Aug 25, 2025Calgary-Boston
Economy
Dear Madhavan, Thanks for contacting us about your request for compensation due to your flight disruption. Weβve reviewed your booking and weβve confirmed that the root cause and the most significant contributing factor of your delay was due to βThis flight was delayed due to customer processing issues. In accordance with the Air Passenger Protection Regulations, a delay caused by βThis flight was delayed due to customer processing issues. is determined to be outside our control and you are not eligible to receive any compensation. Learn more about your rights when there is a flight disruption. While this may not be the answer you are looking for, we apologize that you were not able to get to your destination at the originally planned arrival time. Please know that we are committed to serving you better the next time you fly with us.
- Calgary-Boston
- Economy
Jeremy I
Verified | Aug 25, 2025Barcelona-Toronto
Economy
Strike
We were in Barcelona on 8/17 to find out our flight for 8/18 was canceled. We received an email less than 24 hours before our flight. We had prebooked a flight with Delta, just in case, to ensure our travel was uninterrupted.- Barcelona-Toronto
- Economy
Marcelo M
Verified | Aug 25, 2025Madrid-Newark
Economy
Problems at airport
My flight was canceled due to a strike in Canada and I started to see how I could solve my flight and they put me 5 days later- Madrid-Newark
- Economy
Uzair R
Verified | Aug 25, 2025London-Toronto
Economy
Strike
there was no compensation that they are willing to provide and they said that the strike is "out of their control" and therefore they are not able to refund anybody. I have attached a screenshot showcasing their self serve page results when i put in my ticket number and last name to see if i am elgible for anything. under EU261 i should be compensated and hope you guys can help- London-Toronto
- Economy
Adela B
Verified | Aug 24, 2025Toronto-Vienna
Economy
Strike
We have submitted this request on behalf of our daughter who is 17 and had to undergo the hassle related to cancelled flight by herself while still in Canada. The Airlines simply sent her email about the flight cancellation after the check-in was done and in few hrs another email was sent to her with information that they were unable to rebook her on another flight. So we had to quickly arrange additional nights for her and buy an expensive new flight ticket. Frustrated Parents Rastislav Boros Daniela Borosova- Toronto-Vienna
- Economy
Loganathan L
Verified | Aug 24, 2025Toronto-London
Economy
Technical problems
Was initially supposed to be picked up from airport but the flight was severely delayed and family had to attend a funeral I had to take the train home. Missed the funeral myself due to the delayed flight.- Toronto-London
- Economy
Natalia K
Verified | Aug 23, 2025Victoria-Zurich
Economy
Claim escalated to airline
Strike
- my flight was scheduled for 11:30AM on Saturday 16.08.2025. air canada informed me about the flight cancellation at 04:06AM on Saturday 16.08.2025. the airline also stated that they had not manage to rebook me onto any other flight. - I tried many times to reach customer service of air canada via phone, without success. - I was supposed to arrive at Zurich on Sunday 17.08.2025 at 10:10AM but arrived on Wednesday 20.09.2025 at 13:05PM with an Icelandair flight instead. That meant I lost 3(!) working days, was forced to reschedule client meetings and created problems for my employer.- Victoria-Zurich
- Economy
- Claim escalated to airline
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