Air Canada complaints: comments, page 10
1,121 comments
Jeanine K
Verified | Aug 23, 2025
Vancouver-Amsterdam
Economy
Strike
Flight was cancelled due to the Air Canada strike. This caused a three day delay because re-booking was on WestJet / KLM flights departing on August 19th.
- Vancouver-Amsterdam
- Economy
Fatin Badran Younan Y
Verified | Aug 23, 2025San Diego-Copenhagen
Economy
No reason given
My original flight from San Diego via Montreal to Copenhagen with Air Canada was scheduled to depart on August 19 at 08:10. Four hours before departure, I was informed that my ticket was changed to another airline (United and SAS), and the departure was delayed until 12:35. As a result, I arrived in Copenhagen more than 3 hours later than originally scheduled. In addition, my baggage did not arrive with me and was only delivered 3 days later, which caused further inconvenience. Because of the disruption, my younger brother also missed a school day. I experienced unnecessary stress and disruption, and I kindly request compensation under EU Regulation 261/2004.- San Diego-Copenhagen
- Economy
Elias D
Verified | Aug 23, 2025Cancun-Vienna
Economy
Strike
We booked through Lufthansa but Air Canada was opperating. Our last flight number however was SN 9656 - so apparently Brussel Airline. We got rebooked to a United and Austrian Flight on super short notice (a few hours). We had to pay for ESTA which was very stressful and costly. We landed 3:01 hours after the original time. We want compensation as European Customers or generally our expenses paid and the 400$ compensation for the delay time and distress.- Cancun-Vienna
- Economy
Dominik S
Verified | Aug 23, 2025Montreal-London
Economy
Technical problems
Reason provided in their response is inconsistent with I was told at the airport by 2 of their employees: That it was due to βunscheduled maintenanceβ- Montreal-London
- Economy
Theresa J
Verified | Aug 23, 2025Orlando-Athens
Economy
Strike
air canada was on strike, end up stay in greece one extra day and the flight home was very long with many plane changes- Orlando-Athens
- Economy
Adeyinka B
Verified | Aug 23, 2025Manchester-Calgary
Economy
Strike
After my flight was cancled, I tried calling Aircanada several times but no response. I went to the airport but I could not get any information and was advised to geet a refund. I had to request for a refund after my flight was cancled less than 24 hours of my flight. Me and my family started looking for alternative flight ourselves which was mentally and emotionally traumatising both for me, my wife and my kids. This is absolutely unfair.- Manchester-Calgary
- Economy
Sebastian D
Verified | Aug 22, 2025Rome-Toronto
Economy
Strike
My final destination was Rome to chicago to Toronto on aug. 21st. I had to organize myself. I recieved no communication from Air Canada. I was stressed and scared and had to spend an additional $900 CAD. I was also teavelling alone with my kids.- Rome-Toronto
- Economy
Sukhmeet R
Verified | Aug 22, 2025Montreal-Yellowknife
Economy
Technical problems
My Montreal β Vancouver flight AC 311 on 14th august 2025 was delayed, causing me to move my same-day connecting flight to Yellowknife, and having me miss my next-day flight from Yellowknife to Whati with Air Tindi. Air Canada rebooked me to arrive in Yellowknife at 2:00 PM on 15th august 2025, which is after my Air Tindi flight departed to whati As a result, I had to miss my Air Tindi ticket, arrange alternative ground transportation from Yellowknife to Whati, and purchase additional meals while in transit. My total arrival delay to my final destination (Whati) exceeded 9 hours.- Montreal-Yellowknife
- Economy
Renuka M
Verified | Aug 22, 2025Toronto-Brussels
Economy
Strike
Dear Sir/Madam, On August 18, 2025, I had a scheduled return flight with Air Canada from Toronto to Brussels. Unfortunately, this flight was cancelled due to the strike at Air Canada. I was only rebooked on an alternative flight the next day, August 19, 2025, and eventually arrived in Brussels on August 20, 2025. This caused me significant difficulties. Because of the two-day delay, I was unable to return to work on time. As a result, I was forced to take two days of unpaid leave. This has caused me both financial and personal damages. I kindly request that Air Canada review my case seriously and provide appropriate compensation in line with my passenger rights. I look forward to receiving your response and a fair compensation offer. Sincerely, Renuka Murugananthanathan- Toronto-Brussels
- Economy
Gowsalya A
Verified | Aug 22, 2025Brussels-Toronto
Economy
Claim escalated to airline
Strike
Dear Sir/Madam, On August 16, 2025, I had a scheduled flight with Air Canada from Belgium to Canada. To my great disappointment, this flight was cancelled due to a strike. What I find particularly unacceptable, however, is the way in which I was informed about this cancellation. On August 15, 2025 at 09:40, I still received an email from Air Canada inviting me to check in online. Only hours later, at 15:22, I was notified that my flight on August 16 had been cancelled. Because of this extremely late communication, I had no opportunity to arrange an alternative solution in time. It was absolutely essential for me to travel on August 16, 2025, as my only sister was getting married the very next day, August 17. This was a unique and extremely important event for me. Despite going to Brussels Airport on August 16 to ask whether a solution could be arranged, no alternative was provided. Furthermore, when I called about my online check-in not working, I was advised to simply check in at the airport the following day, which gave me the impression that my flight would still operate. This made the situation even more confusing. As a result of this cancellation, I missed my sisterβs wedding. I was left behind in Belgium, lost valuable vacation days, and had to stay at home instead of being with my family. I kindly request that Air Canada investigate this matter seriously. I expect appropriate compensation for the damage suffered, both financially (lost vacation days and expenses) and emotionally (missing a unique family event). I look forward to receiving your response at your earliest convenience. Sincerely, Gowsalya Antony Osman- Brussels-Toronto
- Economy
- Claim escalated to airline
Nguyen Tram Anh P
Verified | Aug 22, 2025Paris-Montreal
Economy
Strike
Air Canada cancelled our flight just 6 hours before our scheduled flight on Aug. 17 due to flight attendants strike Theyβre unable to rebook my sister & I to Montreal any flight departed from Paris in the next 48 hours We had to go to Boston with Air France on Aug. 19 and took the night Greyhound bus back to Montreal. We arrived at 7am on Aug. 20 Besides the alternative transportation & meals, we had to pay Air France β¬140 for the checked luggage fee (meanwhile we have free checked luggage with Air Canada because Iβm the TD visa infinite credit card holder)- Paris-Montreal
- Economy
Adrianus V
Verified | Aug 22, 2025Vancouver-Amsterdam
Economy
Strike
Flights were cancelled due to the Air Canada strike on August 16th. I finally could fly three days later with WestJet / KLM, arriving in Amsterdam on August 20th 07:50 AM- Vancouver-Amsterdam
- Economy
Guido T
Verified | Aug 22, 2025Brussels-Toronto
Economy
Strike
Due to a labour disruption by Air Canada flight attendants, represented by CUPE, our flight has been cancelled by Air Canada. We have been informed of the cancellation on Sunday 18th of August, less than 24h before our flight. Since Air Canada informed us that available capacity on their airline and on other carriers was limited due to the summer travel peak, meaning the possibility of rebooking us within an acceptable timeframe was very low, we decided to cancel our flight. Unfortunately because our holiday period was limited we couldn't leave a few days later. Meanwhile our tickets have been fully refunded by Air Canada. !! According to EU 261/2004: The European Court of Justice (judgments including KrΓΌsemann and Tap Portugal, 2018/2021) has ruled that a strike by one of the company's own staff is not an βexceptional circumstance.β- Brussels-Toronto
- Economy
Joshua O
Verified | Aug 21, 2025London-Calgary
Economy
Strike
The main purpose for my jouney was to attend my niece's wedding. I had bought some gifts items, paid for car hire, accommodation and airport taxi. Overall loss was more than monetary but missing the wedding was something money can't pay for. I did not have the opportunity to arrive at my final destination as no replacement flight was provided. My flight was cancelled less than 24 hours before departure. I was advised not to bother to come to the airport as no alternative flights were available. The inconvenience caused includes losing one week annual originated arranged to cover my jouney to Canada, loss of earnings, emotional and psychological breakdown. Missed the wedding, time to spend with friends and family- London-Calgary
- Economy
Qi W
Verified | Aug 21, 2025Charlottetown-Toronto
Economy
unprepared cancellatin at all
My tickets were canelled just one day ahead of departure(19th August), which led me missing my next international flight at 19th August. According to the information provided on Air Canada website, due to a strike my fligt was effected. But I kept getting confusing updates since the bad been changed. But nothing said my flight was going to be cancled until the day before of my departure.Overall
The cancellation inform just one day ahead 
no
- Charlottetown-Toronto
- Economy
David K
Verified | Aug 21, 2025Toronto-New York
Economy
No reason given
My wife and I had booked their tickets long in advance, and were initially told by an Air Canada employee that the flight had been oversold, and there was no room for them on the flight. They were told that as a result they would each receive 900 CAD in compensation (to six hours for the next available flight) or 1800 CAD (for more than six hours) compensation for the situation. That initial flight was then cancelled in full. As a result they were then unable to board the following flight due to lack of space (likely taken up by those from the initial cancelled flight). This secondary flight was then also cancelled. In the end David and his wife waited for a total of 16 hours for an available replacement flight. They received from you a voucher to cover accommodation costs resulting, but they still feel that they are entitled to the compensation which they were told they would receive while in Toronto by an Air Canada employee. My wife and I waited for a total of 16 hours for an available replacement flight. They received from you a voucher to cover accommodation costs resulting, but they still feel that they are entitled to the compensation which they were told they would receive while in Toronto by an Air Canada employee. We hope that youβll address this situation at your earliest convenience and thank you in advance for your understanding and cooperation. Wishing you a lovely day, We hope that youβll address this situation at your earliest convenience and thank you in advance for your understanding and cooperation.- Toronto-New York
- Economy
Elizabeth F
Verified | Aug 21, 2025Toronto-Vancouver
Economy
Technical problems
The airline denied any compensation for the flight delay as they noted the flight was delayed due to aircraft availability. Due to an unforeseen maintenance issue, the aircraft assigned for our flight may not have been able to fly to the specific destination, and the arrival of the replacement aircraft took longer than expected.- Toronto-Vancouver
- Economy
Jana B
Verified | Aug 20, 2025Toronto-Prague
Economy
Technical problems
Our flight was delayed from technical difficulties, and was very difficult and flustered to see on board every 15 minutes delay and again delayβ¦, we had family issue in Prague and we didnβt make it- Toronto-Prague
- Economy
Yu Wen T
Verified | Aug 20, 2025London-Toronto
Economy
No reason given
Additional Expenses Incurred Due to Flight Delay: 1. Transportation (Uber/Taxi): β’ Date: 15 August 2025 β’ Reason: Transport to/from airport due to flight delay β’ Amount: Β£19.9 β’ Receipt Attached: Yes 2. Meals/Food: β’ Date: 15 August 2025 β’ Reason: Meals purchased during the 3-hour delay at the airport β’ Amount: Β£8 β’ Receipt Attached: Yes Total Claim Amount: [sum of all expenses] Notes: All expenses were directly incurred due to the 3-hour delay of Flight AC855 caused by unscheduled aircraft maintenance.- London-Toronto
- Economy
Yu Wen T
Verified | Aug 20, 2025Toronto-London
Economy
Strike
Passenger Information β’ Full Name: YuWen Tseng β’ Booking Reference (PNR): 3BCZW9 β’ Airline: Air Canada β’ Outbound Flight: AC855 β 15 August 2025 (London Heathrow β Toronto) β’ Return Flight: AC854 β 18 August 2025 (Toronto β London) βΈ» Incident 1 β Outbound Flight Delay (AC855) β’ My outbound flight AC855 on 15 August 2025 from London to Toronto was delayed by approximately 3 hours. β’ I was informed of the delay at London Heathrow. β’ No care or assistance (refreshments, vouchers, etc.) was provided by the airline. β’ I arrived in Toronto over 3 hours later than scheduled, disrupting my planned schedule. Claim Request (AC855): Compensation under UK261/EU261 regulations for a flight delay exceeding 3 hours. βΈ» Incident 2 β Return Flight Cancellation (AC854) β’ My return flight AC854 on 18 August 2025 from Toronto to London was cancelled due to the Air Canada cabin crew strike, as I was informed on the same day. β’ Air Canada initially rebooked me for 21 August 2025, which was an unreasonable delay. β’ After contacting the airline, I was rebooked on a flight departing 19 August 2025. Impact: β’ I was forced to stay in Toronto for one extra night (18β19 August 2025) and cover additional hotel and food costs. β’ My hotel booking was originally from 18β21 August 2025 (3 nights, prepaid, non-refundable). Since I returned on 19 August, I effectively lost part of this prepaid stay. β’ I incurred additional expenses for accommodation and meals, and loss of non-refundable hotel costs. Claim Request (AC854): 1. Compensation under UK261/EU261 regulations for the cancellation of my return flight. 2. Reimbursement of reasonable expenses (hotel + meals, receipts available). 3. Reimbursement of non-refundable hotel costs that I could not use because of the rebooking.- Toronto-London
- Economy
Ankush Y
Verified | Aug 20, 2025Delhi-Toronto
Economy
flight cancelled by air Canada itself and no one is responded on phone calls.even no options are available to book another flight.
flight cancelled by air Canada itself and no one is responded on phone calls.even no options are available to book another flight.Overall
- no response
- Delhi-Toronto
- Economy
- Desired solution
Other - flight cancelled by air Canada and no option available at site. also no one responding on phone calls that is disaster.
Muhammad Shahzad C
Verified | Aug 20, 2025London-Toronto
Economy
Strike
My flight was supposed to be on Wednesday 20th of August but it was cancelled by the airline Air Canada even though I had paid for the parking of my car. Now I have been rebooked for Saturday flight with United with a 7h stay in New York so I had to buy an ESTA and pay for the rebooking of the car park. My family had also organised functions and booked restaurants but due to this disruption they had to cancel them.- London-Toronto
- Economy
Luisa A C
Verified | Aug 20, 2025Madrid-New York
Economy
Strike
The Airlane has a strike and Iβm supposed to start to work today and my son supposed to start school today and we stocked here and we donβt have a place to stay.- Madrid-New York
- Economy
Emily R
Verified | Aug 20, 2025Winnipeg-Lisbon
Economy
Strike
Our flight was cancelled due to the labour disruption, so I had to rebook my flight. The new flight cost more money and I had to drive 8 hours and pay to leave my car to the airport that my new flight departed from. I included the receipt for parking my car and the receipt for the more expensive new flight that I had to book.- Winnipeg-Lisbon
- Economy
Bethan L
Verified | Aug 20, 2025Victoria-London
Economy
Strike
I was informed 5 days prior to my flight that my flight/s may be cancelled due to strike action by AC cabin crew. As I had another foreign trip booked for the 21st August, and being aware that there would be a scramble for flights if flights were cancelled, I took it upon myself to rebook. I booked the most convenient flights that were guaranteed to get me home in time for my next trip. These were Β£399 more than the refund I was subsequently provided by AC In addition, I had paid Β£1250 for my AC return flight but was only refunded Β£474 -not half of the return ticket as I would have expected.- Victoria-London
- Economy
Flaubert N
Verified | Aug 20, 2025Brussels-Montreal
Economy
Strike
The flight got cancelled on aug 18th by air Canada due to strike , I donβt have my luggageβs ( no clothes) , the next flight air Canada gave me is on aug 22nd- Brussels-Montreal
- Economy
Lisa T
Verified | Aug 19, 2025London-Toronto
Economy
Strike
I was due to fly at 0830 in 20/08/25 and received a text message at 0509 on 19/08/25 to advise that my flight was cancelled, there was no alternative within the next 3 days and directed me to the website where my only option was to cancel my flight. I could not contact anybody by any means within the organisation to get any kind of advice or guidance. As a result I lost hundreds of uk sterling in hotel bookings, thousands in non refundable, once in a lifetime oasis concert tickets and the heartbreak of an 11 year old told he wasnβt going on holiday because people defied a legal order to go into work which is hard to take when your family work in law enforcement- London-Toronto
- Economy
Santanu P
Verified | Aug 19, 2025Montreal-London
Economy
Strike
My flight was cancelled due to labour strike on 16 Aug 25. I was given alternate flight on Sat 23 Aug 25 but I had to go back to work week commencing 18 Aug 25, hence ai had to buy the next available flight through Air France which was not offered by Air Canada or Lufthansa.- Montreal-London
- Economy
Maria Isabel C
Verified | Aug 19, 2025Vancouver-Valencia
Economy
Claim escalated to airline
Strike
Air Canada was supposed to start the strike on August 16 and we had our flight on August 15 at 1:15pm (PST). On August 14 at 18:11pm (PST) I received an email from Air Canada saying that my flight was cancelled. On Friday August 15 I spent the entire morning at YVR airport for someone from Air Canada to help me because no one was picking up the phone, and they changed my flight to leave from Seattle to Paris, and from Paris to Valencia (my final destination) on August 16 (instead of August 15 which was the day I was supposed to fly). I had to buy myself a train ticket to go to Seattle and pay for the ESTA.- Vancouver-Valencia
- Economy
- Claim escalated to airline
Hannah E
Verified | Aug 19, 2025Lisbon-Charlotte
Business
Horrible customer Service and can't talk to them in person.
On 8/15/25 at 9:20 am I get an email from air Canada stating that are flight from Lisbon to Toronto has been cancelled and that they will search to find us another flight. I received other email about 2 hours later saying that air Canada searched over 120 different flights and couldn't find us a flight home. Therefore, they left us stranded in a foreign country where we didn't speak the language and where we had to pay for another hotel room we didn't plan for. I was able to find us a flight on Sunday on air France from Lisbon to Paris, Paris to Atlanta then to charlotte. But our flight from Lisbon to Paris was late and we missed our connecting flight to Atlanta. so, we had to stay in Paris for one night in a roach motel and eat frozen pizza. We were able to flight out Monday morning from Paris to JFK, then JFK to Charlotte. We arrived home late Monday night. I have now missed 3 more days at work that I didn't plan on missing. I am requesting to be paid back for the extra hotel I had to pay for and the flight I had to pay for on air France. When our flight from Lisbon to Toronto was cancelled, we missed the flight from Toronto to charlotte, and I paid extra to have the seats upgraded I am wanting this money back as well. I called air Canada several times on 8/15/25 and always received the same message but I am sorry, but I can't be transferred to a customer service agent, and I also tried to contact ncl and received the same message. I have tried to contact air Canada today on the phone and still receive the same message. The customer service for air Canada is terrible. I paid more for the new airfare than we did for our 11-day cruise. This is the 2nd time I have flown on air Canada, and it will be the last time because the first time they lost our luggage.Overall
- flight was cancelled
- Lisbon-Charlotte
- Business
- Loss: β¬10000
- Desired solution
David S
Verified | Aug 19, 2025Monterrey-Zurich
Economy
No reason given
We received that day an email with the notification of the delay that says "βThis flight is delayed because we need to change the aircraft.β Aircraft changes can happen when a safety issue is found during scheduled or unscheduled maintenance and can't be fixed right away, and we need to wait for another aircraft to operate this flight. Situations surrounding disruptions can be complex and have multiple causes. We are required to inform you of the reason for a disruption. Please be aware that the reasons provided for a disruption may change as the situation evolves, new issues arise, or new information is received."- Monterrey-Zurich
- Economy
Michael S
Verified | Aug 19, 2025Ottawa-Vancouver
Economy
Technical problems
Booked a flight to Vancouver for a soccer showcase for US Universities. The flight got cancelled. Our team made it because they went down much earlier but they had no goalkeeper because AC cancelled our flight. The earliest they could get us there was Sunday night, after the tournament was over.- Ottawa-Vancouver
- Economy
Shauna B
Verified | Aug 19, 2025Toronto-London
Economy
Strike
Flight cancelled on the day and no information given on compensation or rebooking - urged to take the refund and rebook on another airline as Air Canada could find any flights on their 120 airlines. I have had to spend 4x the cost for a one way ticket back to London Air Canada not answering their customer service calls either- Toronto-London
- Economy
Duane B
Verified | Aug 19, 2025Rome-Saskatoon
Economy
Successful claim
Strike
On the morning of August 17, we were informed that our flight had been cancelled. I promptly contacted Air Canada to request a rebooking, and they successfully rescheduled us for a flight departing on August 20th, which we accepted. A screenshot of the call is attached for reference. However, we did not receive any vouchers for meals or accommodation, as we were advised not to proceed to the airport unless our flight had been confirmed, which, in this case, it had not. Consequently, we have included receipts for hotel (including city tax receipt as well) and food expenses incurred during this period.- Rome-Saskatoon
- Economy
- Successful claim
Huihui T
Verified | Aug 19, 2025Montreal-Seoul
Economy
Strike
Air Canada canceled our flight from Montreal to Shanghai on August 19th due to the strike, which had a significant negative impact on our meeting with an important client.- Montreal-Seoul
- Economy
Ben A
Verified | Aug 19, 2025Amsterdam-Montreal
Economy
Strike
Received cancellation of flight this morning (August 19)with no real alternative (flight on 23 of August which is not sure because of continue of strike). Found alternative myself for August 20, with extra stop in USA and higher costs. Must be in Montreal because of start study.- Amsterdam-Montreal
- Economy
Shaohua S
Verified | Aug 19, 2025Montreal-Shanghai
Economy
Strike
Air Canada canceled our flight from Montreal to Shanghai on August 19th due to the strike, which had a significant negative impact on our meeting with an important client.- Montreal-Shanghai
- Economy
Hazel F
Verified | Aug 19, 2025Dublin-Vancouver
Economy
Strike
Direct flight to Vancouver, scheduled for 17th August, was cancelled on 17th August. The airline then offered alternative flights, all of which had extensively long stop over times. This caused a delay to my travels, making me wait till Tuesday 19th to travel with United Airlines, causing me to be separated from other family members travelling to the same destination. Airbnb was paid in full for 13days stay, I have now lost 2 days of my stay for which I am requesting compensation.- Dublin-Vancouver
- Economy
Marius Daniel B
Verified | Aug 19, 2025Montreal-Budapest
Economy
Strike
Air Canada went on strike, leaving us with no other choice of transport. I have received the sum for the unused part of the ticket, but I have payed more than double for another ticket with another company.- Montreal-Budapest
- Economy
Valentyn T
Verified | Aug 19, 2025Barcelona-Winnipeg
Economy
Strike
I can reach Air Canad representative by phone or other way. I have called around 10 times unsuccessful. And I can not find any information on website- Barcelona-Winnipeg
- Economy
Basma A
Verified | Aug 19, 2025Cancun-Brussels
Economy
Strike
The booked us with an alternative flight with united airlines. Our final destination was in Europe. We had two layovers in the US. It was nearly impossible to make it in time but somehow we managed. We had only 1h15 minutes for one of the lay overs. Total travelling time was over 26 hours.- Cancun-Brussels
- Economy
Amir M
Verified | Aug 19, 2025Lisbon-San Francisco
Economy
Strike
My flight was canceled, and was stuck without help. I tried calling the airline β hold times were over 6 hours, and no one ever answered. When I tried to file for compensation online, Air Canadaβs website was broken, and their self-assessment tool falsely claimed the delay was due to βmaintenance,β even though their own email admitted it was due to a labor disruption (a strike). Even though EU law clearly gives me the right to rebooking on another airline, Air Canada is not taking responsibility. I was forced to book my own ~$1000 flight out of Lisbon just to get home. The whole experience was a total failure of accountability, transparency, and support. Air Canada tried to misclassify the reason to dodge paying out. I am now seeking full reimbursement for my flight under EU Regulation EC 261/2004 and β¬600 compensation for this disgraceful mishandling.- Lisbon-San Francisco
- Economy
Andre L
Verified | Aug 19, 2025London-Montreal
Economy
Successful claim
Strike
I purchased an airline ticket on British airways one way at a cost of 1730.72 British pounds. No alternate flight was offered to me and I can only leave on August 30 which will mean more expense.- London-Montreal
- Economy
- Successful claim
Eddy L
Verified | Aug 19, 2025Calgary-Vancouver
Economy
Unreasonable Charges Using Aeropoints
Used Aeropoints to fly. Due to Air Canada Strike, I cancelled flight to reduce uncertainty. When I cancelled flight, points were returned. But Air Canada charged $630 in cancellation fees, plus I also paid $205.64 in seat selection. I believe because Air Canada was not able to provide service, forcing me to find alternative travel, they still charged me for making this change. Many travellers were impacted and had to pay much higher air fares to get back to Canada after the airline went on strike leaving these stranded. I didnot want to be in that situation, so I cancelled my flight to ensure I would get home without having to pay a high air fare and also be able to fly. Also, I was travelling with my aging mother who I didnot want her stuck at an airport while trying to find alternative flights, as I have seen in the last few days at airports since the strike started.- Calgary-Vancouver
- Economy
- Loss: β¬835.64
- Desired solution
Refund
Mark B
Verified | Aug 19, 2025Toronto-Calgary
Economy
HORRIBLE customer service and lack of communication
Missed a major life experience of my son's life. 1st National Lacrosse Championship. No help from company to arrange alternate travel. Flight was canceled 12 hours before I was set to leave.Overall
- Missing my step sons 1st National Lacrosse Championship
- NONE
- Toronto-Calgary
- Economy
- Loss: β¬1500
- Desired solution
Other - Nothing
Julien D
Verified | Aug 19, 2025Cancun-Brussels
Economy
Strike
We arrived at the airport and heard that our flight was cancelled. We heard nothing from anybody. The travel agency nor the airlines contacted us. Then they booked us our new flights. Then at the check in we found out that my girlfriend Lisa didn't have a seat but a standby. So we were worried she would be left behind. But at the gate we heard at the last moment she got a seat. The rest of the way went okay. We were 9 hours later then expected. It was supposed to be 8:50 and it became 17:30. So we had to pay extra for our dog to stay in the shelter for a higher price then normal. We also had to pay extra for parking at the airport.- Cancun-Brussels
- Economy
Tracy S
Verified | Aug 19, 2025Vancouver-Los Angeles
Economy
Strike
Due to an ongoing strike at Air Canada, our flight was cancelled the same day we were supposed to travel internationally.- Vancouver-Los Angeles
- Economy
Noah L
Verified | Aug 19, 2025Seattle-Athens
Economy
Air canada confirmed our flight the day before departure. We were pulled from our first flight to Montreal after boarding and gate checking our carry on luggage, as requested by the airline staff. They rebooked us a British airways flight through London. We arrived in Athens 5 hours later than originally planned and our bags did not arrive until the next day. We had to take busses and trains back to the airport to retrieve our luggage.
- Seattle-Athens
- Economy
Dylan L
Verified | Aug 18, 2025Edmonton-Montreal
Economy
Strike
My Air Canada flight was cancelled a day before the flight. I had to buy a Porter flight at 600$ and it was a later and much longer flight, which made me have to pay for some extra dinner and miss half a day of work. Air Canada simply sent me a text saying my flight was cancelled and then a text saying they weren't able to find a flight for me. There was obviously flights available, they just didn't want to pay for the flights that were now really expensive. All they offered was a partial refund of my initial flight, which is ridiculous, especially since I bought it months before, when it was half the price and at a much better hour. There are two food receipts I have not entered yet, but I expect to have to pay for.- Edmonton-Montreal
- Economy
Akshay B
Verified | Aug 18, 2025Toronto-Delhi
Economy
Flight cancelled with no rebooking, Terrible customer service
My flight has been cancelled last minute, and i have given 0 information for a rebooking. I wasn't provided accommodation to stay, and no information/support in helping me rebook a flight. The customer service agents at the airport were horrible, rude and didn't care about anyone saying a word. I have spent 200CAD getting to and fro from the airport, and I still don't know what can be done with my journey.Overall
- Flight got cancelled last minute and i wasn't rebooked to another flight
- Toronto-Delhi
- Economy
- Loss: β¬180
- Desired solution
Other
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