Air Canada complaints: comments, page 12
1,121 comments
Florian K
Verified | Jul 16, 2025
Montreal-Washington
Economy
Weather conditions
They er-booked us on a flight tomorrow night at 8pm. That wasnt an Option for us so we decided to Book an alternative with Porter. They did Not Provide Any Hotel Vouchers. We arrived around 6pm on July 15th at our final destination (but we did not take Air Canada). We had to take an extra day Off work. We had to Book a new flight and a hotel for One Night in Montreal.
- Montreal-Washington
- Economy
Jill D
Verified | Jul 15, 2025Montreal-Vancouver
Economy
Technical problems
We arrived at our final destination on July 4th around noon. The airline told us our flight was cancelled due to mechanical problems approximately 1 hour before boarding (we were at the airport all checked in). They provided hotel and meal vouchers. We missed a family 4th of July celebration because of the delay (we did not get home in time). We originally purchased the July 3rd flight specially so we would be home for the event.- Montreal-Vancouver
- Economy
Eric D
Verified | Jul 14, 2025Montreal-Vancouver
Economy
Technical problems
We arrived to Vancouver on July 4th around 11am. Missed our family 4th of July event bc of the disruption. Airline provided hotel & meal vouches. Meal vouches covered cost of breakfast but not dinner. The airline told us of the disruption about an hour before we were scheduled to board.- Montreal-Vancouver
- Economy
Charlie D
Verified | Jul 14, 2025Montreal-Vancouver
Economy
Technical problems
They provided vouchers for meals and hotel. Also I contacted them regarding a flight disruption claim. See attachments. Because of the disruption we missed our 4th of July celebration with friends.- Montreal-Vancouver
- Economy
James B
Verified | Jul 14, 2025Deer Lake-Toronto
Economy
Problems at airport
My ride was waiting at airport, I has to tell person its delayed 3 hours. so I had to get my owe way home. it was a disaster I wasn' t happy, we had to sit on that plane for 7 hours. no one offered a drink until we asked. of course we felted like cattle. i am 68 years old- Deer Lake-Toronto
- Economy
Vishal M
Verified | Jul 14, 2025Economy
eXTRA MONEY FOR MY POCKET BECAUSE OF AIR CANADA CHANGE MY FL
Subject: Formal Complaint Regarding Involuntary Flight Change and Unjust Baggage Charges Dear Air Canada and Lufthansa Customer Service, My name is Vishal Maria, and I am writing this message with deep disappointment and frustration regarding the recent and unexpected changes made to my upcoming international travel scheduled for July 15, 2025. I originally booked my flight with Air Canada, trusting in the reputation, reliability, and transparency of your service. However, without my consent or even the option to accept or decline, my flight has now been reassigned to Lufthansa Airlines, as communicated to me via email. I did not request this change, and yet I am left with no choice but to accept it. This involuntary change has caused me not only mental stress but also a significant financial burden. I wish to bring your attention to the following serious concerns: 1. Drastically Extended Travel Duration: My original itinerary with Air Canada was approximately 20 hours, which was already a long journey. However, the new Lufthansa itinerary now requires me to travel for over 30 hours, including long and tiring layovers. This 10-hour increase in travel time is mentally and physically exhausting and was not what I agreed to at the time of booking. 2. Unjust and Excessive Baggage Fees: One of the most troubling issues is with the baggage policy. When I booked with Air Canada, I was fully aware of the baggage allowances and pricing. Now, Lufthansa has informed me that I must pay $100 USD for the first additional bag and an astonishing $280 USD for the second, and that these will only be added at the airport. This totals $580 USD, an amount I am forced to pay out of my own pocket, simply because my flight was changedβthrough no fault of my own. I find this situation incredibly unfair. Why should I be financially penalized for a change made by Air Canada? I did not cancel or modify my flightβyet I am now stuck with an extended journey and steep extra charges. This entire experience has left me feeling extremely disheartened. As a loyal and paying customer, I expected far more professionalism, empathy, and support from both Air Canada and Lufthansa. At a time when I should be preparing for my travel peacefully, I am instead struggling with stress, confusion, and unexpected expenses. I kindly request that both airlines review this case with urgency and take appropriate action. I am requesting either: A full reimbursement of the additional baggage charges I have incurred due to this forced change, Or a gesture of compensation to reflect the inconvenience, extra travel time, and financial loss Iβve suffered. Attached are my original booking confirmation with Air Canada and the updated Lufthansa flight details for your reference. I sincerely hope that my complaint will be taken seriously and resolved fairly. Please treat this as an urgent matter and provide a written response as soon as possible. Thank you for your time and attention. bOOKING NUMBER 32TMT5- Economy
Laszlo C
Verified | Jul 14, 2025Toronto-Vienna
Economy
No reason given
The flight AC886 was delayed multiple times at Toronto airport due to unscheduled maintenance. Eventually the aircraft has been changed due to unrepairable circumstances. Departed almost 4hours behind the scheduled departure time. Originally suppose to dep. at 17:45. Delayed departure was at around 21:30 or later. Due to the delay I have missed my shuttle Bus at Vienna airport and cost me extra money to get new transport for my next destination.- Toronto-Vienna
- Economy
Oliver S
Verified | Jul 14, 2025London-Montreal
Economy
Successful claim
No reason given
Our direct flight was cancelled and the new flight got us to Montreal via a connecting flight stopping in Halifax. consequently we didnβt arrive at our hotel until 12 hours after we were supposed to- London-Montreal
- Economy
- Successful claim
Christopher S
Verified | Jul 13, 2025New York-Toronto
Economy
Technical problems
Good evening, what I noted is that I received an email from the airline around 11:15 pm on the 7/7/2025 informing that the flight at JFK on the 8/7/2025 at check in hours 2:55 am was canceled because of mechanical issues. It was a very short notice based on the flight timings. The airline reschedule the flight for 9th/7/2025 at 6:55 am. Unfortunately that too was reschedule to 6:20 am at LGA airport. The airline provided a $15usd voucher for meal at jfk Airport at certain specific places, however my flight was reschedule at LGA and i asked at the check in desk and they sais ir would still work at LGA, i scanned it at dunkin but it didn't work. I was unable to use the voucher. I was going for a wedding in Canada, and I missed one of the celebration on Tuesday evening as i arrived on Wednesday and then I had to call up and make other arrangements to get picked up at the airport.- New York-Toronto
- Economy
Vladimir M
Verified | Jul 11, 2025Montreal-New York
Economy
No reason given
Mi smo imali let iz Njujorka za Cikago tako da smo i taj let propustili. Korali smo iz tih razloga da kupimo novu kartu za Cikago- Montreal-New York
- Economy
Terence A
Verified | Jul 11, 2025London-Montreal
Economy
Technical problems
Whilst walking into the airport at about 05:15 on 5 June 2025 We received an email that our flight had been cancelled because of an earlier mechanical issue with the scheduled aircraft. We received replacement boarding passes for the alternative flights and boarded at 15:50. We managed to change the second leg of the revised flight plan to AC426 from Toronto to Montreal and we arrived at our planned final destination at about 22:30 local time. This resulted in us losing time to visit Montreal and we went straight to the hotel.- London-Montreal
- Economy
Sarah K
Verified | Jul 10, 2025Newark-Toronto
Economy
No reason given
I was with a 2 year old toddler and am pregnant, it was very difficult with the delay, didnβt pack enough diapers or food for my toddler leading to him having tantrums, if I was alone without my toddler or not pregnant it would not have been this difficult. From a scheduled departure being 4:30 pm going all the way till 11 pm was very chaotic and tiring. I am entitled for a compensation.- Newark-Toronto
- Economy
Nina L
Verified | Jul 9, 2025Comox-Prince Pupert
Economy
No reason given
My initial flight on July 6th from Comox to Vancouver was delayed in taking off by over half an hour and then again delayed in the air prior to landing which caused me to miss my connecting flight from Vancouver to Prince Rupert. There is only one flight per day to Prince Rupert from Vancouver. The next available flight with space from Vancouver to Prince Rupert was on July 9th. I needed to be in Prince Rupert for the morning of July7th for work. The July 9th offer was not an option. The closest Air Canada could get me to Prince Rupert was a flight from Vancouver to Terrace on July 6th, which is a 90+minute drive from Prince Rupert. I accepted the flight to Terrace and incurred a CDN $375.00 taxi fare to get me to Prince Rupert.- Comox-Prince Pupert
- Economy
Frank L
Verified | Jul 8, 2025London-Vancouver
Economy
Influence by other flights
We were delayed for more than 7 hours and missed an evening in Vancouver. We should have land at 2:10 and landed at 22:40- London-Vancouver
- Economy
Anne L
Verified | Jul 8, 2025London-Vancouver
Economy
Technical problems
We were delayed for over 7 hours and missed an evening in Vancouver. We arrived at 22:40 and should have arrived at 14:10- London-Vancouver
- Economy
Frank L
Verified | Jul 8, 2025London-Vancouver
Economy
Technical problems
We were delayed for more than 7 hours and missed an evening in Vancouver We arrived at 22:40 and should have arrived at 14:10- London-Vancouver
- Economy
Peter D
Verified | Jul 3, 2025Ottawa-Krakow
Economy
Influence by other flights
My flight AC6820 (June 30) from YUL to ZRH was delayed, causing me to miss my connecting flight LX1370 (July 1) from ZRH to KRK. I was booked on a flight LX1102 from ZRH to MUC, and a flight LH1622 from MUC to KRK, causing me to arrive in KRK 4 hours late. The plane touched down in KRK at approximately 12:40pm, 4 hours late.- Ottawa-Krakow
- Economy
Yvonne C
Verified | Jul 1, 2025Economy
Manchester
My mum booked a flight with wheelchair assistance. The plane was delayed they took all the wheelchairs down and waited then they took them back up and forgot to get her so had to walk on by herself. When arrived in Toronto they got her off the plane and at baggage there wasnβt anyone to help with luggage and had to pay 20 dollars for a porter to help her with bags.- Economy
- Desired solution
Lee B
Verified | Jun 30, 2025Manchester-Toronto
Economy
Technical problems
I received a text at 06:43 on day of flight, Monday 23rd June, saying flight delayed till 16:10 and then shortly after at 07:39 saying it was cancelled but Iβd already left for airport and didnβt see text or emails until I arrived at airport parking.Air Canada arranged an alternative flight booked for the day after, Tuesday 24th June, at 11:00 and I arrived at Toronto 23 hours later than originally planned. I missed 1 day of a planned works visit lasting 12 days that resulted in me having to work longer days to complete the job in the required time scale. Airline only offered the alternative flight that I took. Because of the late notification I had to pay for the Monday nights hotel accommodation in Toronto even though I didnβt arrive until the Tuesday- Manchester-Toronto
- Economy
Vi D
Verified | Jun 28, 2025Toronto-San Francisco
Economy
No reason given
flight delayed.got text about class change after second delay. fight was to depart an hour later but delayed again. got text that kids were all bumped to economy. i protested. told me to come back in 10 and was informed that four of us bumped to back of plane presumably because they needed an adult with minor kids. we got bumped to the very back of the plane. they kept saying βthe system choosesβ. they gave me new boarding passes and took my old ones. we looked up some info and it was suggested that we document everything. so mark asked for our old boarding passes back and they refused to give them to him. they said that they destroyed them and he asked to see the destroyed passes and they refused. they refused help and suggested that he ask for a manager. waited 15 minutes for a manager and one did show up but he did not announce himself nor did the attendants tell him a customer was waiting to speak to him. got same story when speaking to manager except he did say that we were bumped based on hierarchy--because we used miles to upgrade. we pointed out that we did not, our tickets were purchased outright and purchased well in advance. time is 9:29. 10:13. finally on plane. still at gate. 10:28 still at gate. 10:35 still here 10:45 still here 10:49 finally moving 10:58. kids cold. asked for blanket and was told no blankets in economy. told them we were bumped. kids are cold and tired. they say sorry no blankets. i don't expect people to go out of their way but at the very least ONE blanket? the back of the plane was extremely cold for inexplicable reasons. we landed a little after 1 am. with bags and travel time home, we finally made it home at 2:30 am. the next day i received and email offering us $!67.46 and 2500 AC miles per person-- this for a downgrade in class, from first to economy and three plus hour delay.- Toronto-San Francisco
- Economy
Arman P
Verified | Jun 27, 2025Toronto-Washington
Economy
Problems at airport
I did not receive a voucher for anything and our flight was changed and rescheduled different times and in different days- Toronto-Washington
- Economy
Bartosz O
Verified | Jun 26, 2025New York-Montreal
Economy
No reason given
Flight suddenly cancelled, non of any compensation form like free meal or drink offered, previous flight with the same airline delyed.- New York-Montreal
- Economy
Maya L
Verified | Jun 25, 2025Copenhagen-New York
Economy
Weather conditions
We boarded the connecting flight at YUL a few minutes late at 13:15, then we were kept on the plane for about an hour. Then instructed to de- and wait another hour. After that, the flight was cancelled. I am missing out on an important work event because of this, and am incurring extra costs for being trapped in the airport.- Copenhagen-New York
- Economy
Pavla H
Verified | Jun 25, 2025Economy
I had to check in my carry on bags
I checked on line a day before, to get the seats. When I arrived at Prague airport, I had to go to the counter to check in luggage and was told that I had to check in my carry on as well. I asked why as it was carry on and I had fragile glasses that I packed in my carry on luggage. I was told that this was the instruction from the pilot and that there is nothing that they can do. They told me I could re-pack it. I told them how I can re-pack it as the purpose for carry on was to bring it on board and that way I can control that nothing gets damaged. The lady told me she can put a fragile sticker on it. When we picked up the luggages at the destination- Toronto, there was no fragile sticker on the carry on luggage. When we got to the gate, I saw many people boarding the plane with carry ons and large backpacks. I asked the same lady who boarded us and she was at the boarding counter why those people can have carry ons on with them and she told me that they made the boarding on line. I told her so did I but I had to check in the large luggage. I need to point out that the compartment above us was empty. When I came home and unpacked, the glasses (Czech glass) that was given to me as a gift were broken. There was no "fragile" sticker or label on the carry on luggage. Why was I not allowed to bring on the curry on luggage when others were allowed to do that?- Economy
Scarlett P
Verified | Jun 25, 2025Toronto-Washington
Economy
Problems at airport
A claim was submitted through the Air Canada online ticketing system but I do not have a confirmation email.- Toronto-Washington
- Economy
Thomas P
Verified | Jun 25, 2025Toronto-Ottawa
Economy
Technical problems
Flight kept getting delayed every half hour by an hour Said they had mechanical problems and had to change plane. Then plane wad too hot to board. But it was too hot for over 2 hours at the gate plugged into AC unit- Toronto-Ottawa
- Economy
Jeffrey H
Verified | Jun 24, 2025Montreal-Chicago
Economy
Influence by other flights
Our flight from Canada to Chicago was delayed from 6:40 pm until after 10:00 pm. We didnβt take off until 10:06 pm (Montreal time) and we missed our last bus from Oβhare to Rockford on Sunday evening (11:00 pm) because landing at 10:54 pm CST but not getting to our gate and collecting our bags until well past 11:30pm. We had to stay at a hotel near Oβhare ($143.60) and take an early morning bus to Rockford on the 23rd.- Montreal-Chicago
- Economy
Sharon T
Verified | Jun 23, 2025St. John-Houston
Economy
Claim escalated to airline
No reason given
The communication from airline about flight being cancelled was not organized . Some people received notification done did not.- St. John-Houston
- Economy
- Claim escalated to airline
J S
Verified | Jun 22, 2025Economy
downgrade for the client from business class to economey
I would like to report that we had problems in Toronto with Jody's business upgrade with air canda airline coz we have a business class ticket but in Toronto, air canada downgrade my wife ticket At the departure gate, they said she was not in business class. She was given an economy class seat. We tried to argue but it was not a possibility even when we showed them the bookings for the ticket which clearly say "business class". and the ticket issued on business class as attach so please we need compensation for what happen especially the client had a medical case that's why we book her business class ticket so we need your quickly support asap ticket number 077-3472678130
- Economy
- Desired solution
Dominic R
Verified | Jun 19, 2025Amsterdam-Toronto
Economy
I was denied boarding on the Brussels to Toronto leg due to an issue with Air Canada's travel system, they could not issue me a boarding pass. I was not the only traveller with this issue. As a result I had to be booked on another flight to London before finally arriving in Toronto, more than 3 hours after scheduled.
- Amsterdam-Toronto
- Economy
Dave T
Verified | Jun 18, 2025Economy
Agent at the gate would not authorize me to check baggage
At the gate the Agent would not check my bags as a retired military person (3 Bags) I showed him my NDI 75 Military Identification but was informed that this identification was not a valid identification. Contrary to your policy....Attitude on the Agent behalf left something to be desired.- Economy
Rose P
Verified | Jun 17, 2025Seattle-Lisbon
Economy
No reason given
Flight 540 in Seattle was delayed causing me to miss my connecting flight (810) to Lisbon Portugal. I will be arriving a day late to Portugal. Miss my room check in for first night. And a prepaid tour.- Seattle-Lisbon
- Economy
Lynden N
Verified | Jun 15, 2025Lisbon-Cincinnati
Economy
Technical problems
This airline cancelled my flight to Lisbon as well and as a result I got there a day late after my program already started. Then on the way home I landed in Toronto and was walking to my gate when they sent a message saying my flight was cancelled and they rebooked me to have two more flights instead of the direct to CVG. They then lost my bags and so I had to drive back to airport today to recover them and my suitcases got so damaged that they can no longer be used. I also had to pay for seats on the two planes home.- Lisbon-Cincinnati
- Economy
Madalena F
Verified | Jun 13, 2025Toronto-Vienna
Economy
Problems at airport
What time did you arrive at your final destination? around 11 am We arrived after 11 am What did the airline tell you, and when? First delay notification came in at 2:45 pm we were already at airport. the email said fight delayed by two hours because: This flight is delayed because we need to change the aircraft.β Aircraft changes can happen when a safety issue is found during scheduled or unscheduled maintenance and can't be fixed right away, and we need to wait for another aircraft to operate this flight. Situations surrounding disruptions can be complex and have multiple causes. We are required to inform you of the reason for a disruption. Please be aware that the reasons provided for a disruption may change as the situation evolves, new issues arise, or new information is received." Later there was an announcement that there were some mechanical issues and we had to wait, to resolve that. What care did the airline provide, if any? Gave a voucher of $15.00 to buy food. How did the incident inconvenience you? I had to spot work half day earlier. Had I known of the delay earlier I would have kept working and not lost hours/revenue. My partner as well had to stop earlier. Also arriving late did not allow us to rest prior to our conference. Did you miss an event or lose money? We lost hours of work/wages The more specific details you can provide, the stronger your claim.- Toronto-Vienna
- Economy
Jony S
Verified | Jun 10, 2025Winnipeg-London
Economy
Technical problems
They changed the flight time in the same day we travelled. Which lead to miss our connect flights to Egypt. Lost the money we at for London transit vista. They changed the connect destination flight which stress us.- Winnipeg-London
- Economy
Moly S
Verified | Jun 10, 2025Winnipeg-London
Economy
Technical problems
AIR CANADA NOTICED US BEFORE OUR FLIGHT THR FLIGHT GOING TO LATE WHICH IS GOING TO EFFEC THE CONNECT FLIGHTS TO EGYPT . WE LOST THE MONEY FOR LODON TRANSIT VISTA . WE HAD EXSTRA STRESS TO FIND FOR US A FLIGHT TO MAKE ON TIME . THEY CHANGED ALL THE CONNECT FLIGHTS- Winnipeg-London
- Economy
Medhat S
Verified | Jun 10, 2025Winnipeg-London
Economy
Technical problems
AIR CANADA CHANGED THE FLIGHT TO BE LATE IN THE SAME DAY OF TRAVELLING WHICH WE CAN NOT REACH OUR CONNECT FLIGHTS TO EGYPT . WE LOST THE MONEY WE PAY FOR LONDON TRANSIT VISA BECAUSE THEY SWITCHED TO ONOTHER DESTINATION WHICH WAS SO CONFUSING BEFORE WE TRAVEL- Winnipeg-London
- Economy
Chrys B
Verified | Jun 8, 2025Halifax-London
Economy
No reason given
My flight from Halifax to Montreal were delayed due to a technical error with a delayed flight time that would result in me arriving at Montreal after my connection flight to London Heathrow, was due to leave at 21:40 (please see email confirmation attached - Flight AC669 to Montreal is delayed further). We managed to get a voucher for overnight accommodation for our new booked flight at 11 am (Halifax to London Heathrow Flight AC868) on Sunday 18/5/25 (Please see email attached) and Taxi transfer & food. Unfortunately, after booking the hotel, (please see email attached Hotel booking confirmation for your rebooked flight); I arrived at the Sutton Place Hotel, to be advised that no booking had been received by the hotel & they did not have the amount of rooms required, so I had to find another hotel at very short notice. I managed to secure a booking with Westin Nova Scotia & had to pay for this hotel myself, please see email attached Your Saturday, May 17, 2025 - Sunday, May 18, 2025 at Westin Nova Sc YHZWI, along with the receipt (attached PDF 1358538Folio-A 400063 pdf). However having used the Taxi voucher provided by Air Canada to travel from Halifax Airport to Sutton Place Hotel, I then had to pay an additional $15 for a Taxi to the Westin Nova Scotia. All of this was also happening over a busy Holiday weekend & a Marathon being planned for the following day, so hotels, etc. were in short supply. The reviewed flight from Halifax to London Heathrow Flight AC868 was then delayed on Sunday 18/5/25 by over 2 hours & then got cancelled (please see Flight AC868 emails attached) I then had a new flight booked to Toronto as a connection flight to London Heathrow, which also resulted in me having to return my Duty Free presents and get a refund (please see photo of receipts attached) I then got booked onto another connecting flight to Toronto (please see email attached Flight AC1595) which was also delayed (please see email attached. The cancellation of Flight AC868 resulted in me having to wait a further over 7 hours at Halifax Airport with a lack of sleep from the evening beforeβ s cancellation & Hotel booking problems. Travelling back resulted in an absolute nightmare due to the technical difficulties Air Canada was experiencing on 2 of their flights. The inconvenience resulted in the following: β’ Having to go through baggage check in 3 times β’ Having to go through security 3 times β’ Having to go through baggage reclaim 2 times β’ Having to find another Hotel as Air Canadaβs Hotel booking did not go through, as suggested by our confirmation email β’ Having to give back my Duty free purchases, Canadian goods I cannot purchase for my friends & family, now I am at home in the UK β’ Not having the opportunity to repurchase by Duty Free purchases due to another flight delay to Toronto of another 1 hour, as above - Canadian goods I cannot purchase for my friends & family, now I am at home in the UK β’ Having a 3rd flight delayed & having to rush through at Toronto to make the connecting flight to London Heathrow β’ Being 24 hour delayed in my return to the UK β’ Having to cancel & rearrange my transport back from the airport 3 times β’ Losing a daysβ work due to the 24 hour delay β’ Sleep deprivation over 2 days β (5 hrs 38 mins β Sunday 18/5/25 & 3 hrs 18 mins on Monday 19/5/25). Obviously I would expect sleep deprivation over the travelling days but not over 2 days.- Halifax-London
- Economy
Chrys B
Verified | Jun 8, 2025Halifax-London
Economy
Technical problems
My flight from Halifax to Montreal were delayed due to a technical error with a delayed flight time that would result in me arriving at Montreal after my connection flight to London Heathrow, was due to leave at 21:40 (please see email confirmation - Flight AC669 to Montreal is delayed further). We managed to get a voucher for overnight accommodation for our new booked flight at 11 am (Halifax to London Heathrow Flight AC868) on Sunday 18/5/25 (Please see email attached) and Taxi transfer & food. Unfortunately, after booking the hotel, (please see email attached Hotel booking confirmation for your rebooked flight); I arrived at the Sutton Place Hotel, to be advised that no booking had been received by the hotel & they did not have the amount of rooms required, so I had to find another hotel at very short notice. I managed to secure a booking with Westin Nova Scotia & had to pay for this hotel myself, please see email attached Your Saturday, May 17, 2025 - Sunday, May 18, 2025 at Westin Nova Sc YHZWI, along with the receipt (attached PDF 1358538Folio-A 400063 pdf). However having used the Taxi voucher provided by Air Canada to travel from Halifax Airport to Sutton Place Hotel, I then had to pay an additional $15 for a Taxi to the Westin Nova Scotia. All of this was also happening over a busy Holiday weekend & a Marathon being planned for the following day, so hotels, etc. were in short supply. The reviewed flight from Halifax to London Heathrow Flight AC868 was then delayed on Sunday 18/5/25 by over 2 hours & then got cancelled (please see Flight AC868 emails attached) I then had a new flight booked to Toronto as a connection flight to London Heathrow, which also resulted in me having to return my Duty Free presents and get a refund (please see photo of receipts attached) I then got booked onto another connecting flight to Toronto (please see email attached Flight AC1595) which was also delayed (please see email attached. The cancellation of Flight AC868 resulted in me having to wait a further over 7 hours at Halifax Airport with a lack of sleep from the evening beforeβ s cancellation & Hotel booking problems. Travelling back resulted in an absolute nightmare due to the technical difficulties Air Canada was experiencing on 2 of their flights. The inconvenience resulted in the following: β’ Having to go through baggage check in 3 times β’ Having to go through security 3 times β’ Having to go through baggage reclaim 2 times β’ Having to find another Hotel as Air Canadaβs Hotel booking did not go through, as suggested by our confirmation email β’ Having to give back my Duty free purchases, Canadian goods I cannot purchase for my friends & family, now I am at home in the UK β’ Not having the opportunity to repurchase by Duty Free purchases due to another flight delay to Toronto of another 1 hour, as above - Canadian goods I cannot purchase for my friends & family, now I am at home in the UK β’ Having a 3rd flight delayed & having to rush through at Toronto to make the connecting flight to London Heathrow β’ Being 24 hour delayed in my return to the UK β’ Having to cancel & rearrange my transport back from the airport 3 times β’ Losing a daysβ work due to the 24 hour delay β’ Sleep deprivation over 2 days β (5 hrs 38 mins β Sunday 18/5/25 & 3 hrs 18 mins on Monday 19/5/25). Obviously I would expect sleep deprivation over the travelling days but not over 2 days.- Halifax-London
- Economy
Tamer E
Verified | Jun 3, 2025Economy
FLIGHT ENTERTAINMENT - OUT OF SERVICE
Hi With reference to the above subject, flight number AC869 and booking reference number 2GXMGC please note the following: I have paid almost C$4000 for this flight and we got a notification an hour or two before the flight was set to depart that the entertainment feature will not be available , also unable to charge my phone, my laptop, my iPad Kindly note that part of the traveling plan is the experience of traveling with memorable moments and that includes food and entertainment We, myself and the other passengers have been sitting on the plane in a confined space agitated for seven straight hours without any kind of entertainment This is an official complaint and I hope I get compensated for this As a business owner myself these things do happen, but at the same time there are consequences and the effected party has the right to a compensation Best Regards Tamer- Economy
- Desired solution
Srija K
Verified | Jun 2, 2025Austin-Hyderabad
Economy
Technical problems
1. Lufthansa flight was cancelled due to a maintenance issue. 2. I was then rebooked on an Air Canada flight, which was delayed, causing me to miss my Lufthansa connection to Hyderabad. 3. I was rebooked again, this time on an Air India flight, which was delayed by over 25 hours, also due to a maintenance issue. 4. In addition to these severe delays and rerouting, my checked baggage was lost and has still not been returned.- Austin-Hyderabad
- Economy
Zacharia I
Verified | Jun 2, 2025Ottawa-Vancouver
Economy
Technical problems
It was terrible. I took a taxi to take my flight. When I got to the airport, the flight was rescheduled for the next day to Vancouver. The flight left ok from Ottawa and arrived on time. Next flight to Vancouver was delayed because of technical problems. We had to disembarked and given coupons. We left at about 1.30 am the next morning to Seoul. Then from Seoul to Guangzou. Everything on my plan was ruined and turned upside down. I incurred a lot of other expenses in rental as it was my first visit and I do not understand Chinese, I needed people to take me around and these people they charge by the hour. It was a very horrible experience. My first flight from Ottawa to Vancouver was cancelled due to technical problems in Vancouver. We arrived in Vancouver on time but was again delayed for close to a whole day. While we were on board and Air Canada tried to fix the problem, we were told that the problem would be fixed in 30, minutes, in 15 minutes. It went on and on until the pilots were disqualified from flying the airplane because of security reasons. We arrived safely in Seoul and I caught a Cathay Pacific flight to Guangzhou. On my return on May 30th, my flight to Ottawa from Vancouver was delayed on the tarmac for 90 minutes because, apparently, there was a storm but the storm had passed but we could not get to gate 15 because there were other airplanes in the way so we had to wait and wait and wait, just sitting in the airplane and gazing outside like ducks. My experience was bad, going and coming back- Ottawa-Vancouver
- Economy
Christina L
Verified | Jun 2, 2025Vancouver-Lyon
Economy
Technical problems
My flight from Vancouver to Montreal was cancelled (final destination was Lyon, France). My original time of arrival was supposed to be 10:35am local time and instead (due to the cancellation and an additional 20 minute delay of my new connecting flight out of Frankfurt) my arrival was at 2:05pm local time β a 3.5 hour delay. Air Canada refused any claim as βThis flight was delayed due to unforeseen maintenance that does not include scheduled maintenance or mechanical problems identified during scheduled maintenance.β This significant delay impacted my trip to the airport and inconvenienced my family.- Vancouver-Lyon
- Economy
Elke Heidi Maria W
Verified | Jun 1, 2025Sydney-Frankfurt
Economy
Technical problems
The flight out of Montreal towards Frankfurt was first designated as being delayed and later on designated "cancelled" due to technical problems which could not be resolved in a timely manner. We had already boarded the aircraft for at least 1 - 1 1/2 hours when somebody from the flightdeck communicated that due to technical issues the aircraft was unfit for flight. After a very tiring night with almost no sleep we were re-routed the following afternoon to Toronto and from there in the evening towards Frankfurt, where we arrived with approx. 25 hours delay behind schedule.- Sydney-Frankfurt
- Economy
Huynh Bao Thy P
Verified | May 31, 2025San Francisco-Vancouver
Economy
Influence by other flights
It was delayed 2 hours and 50 minutes but the airline refused to pay compensation as itβs 10 minutes less than the 3 hours delay policy.- San Francisco-Vancouver
- Economy
Kyle M
Verified | May 31, 2025Montreal-Rome
Economy
flight was delayed by Air Canada because they didn't have a gate for us to pull into. We waited for hours on the tarmac before they finally deplaned us without a gate. We missed our connection and were 24 hours late arriving to our destination. We missed a day of our tour group and lost the money we paid for hotel rooms, transportation, tour guides, and meals. Air Canada provided no compensation. we lost our tour in Rome, we had to spend in taxi, we lost our night at the hotel, very emotional and physical tired
- Montreal-Rome
- Economy
Maria M
Verified | May 31, 2025Montreal-Rome
Economy
Our flight was right on time and landed earlier, but the plane did not park on the gate on time and we lost our connection to the next flight. This was after being rebooked the day before due to mechanical issues that they kept delaying the flight until it was too late to rebook the same day. we arrived at our final destination 24 hrs later, we lost part of our paid trip/ guide tours. Airline did not say anything or do anything to try to rebook us into a different flight the same day. We had to wait for several hours and then go to Amsterdam and then Rome, very very tired trip. My son and I lost money, we lost the reservation day for the hotel, we had to pay an extra taxi service once arrived in Rome. We lost the reserved papal audience that it was part of our tour. It was mentally, emotionally and physically tired. The airline knew about this problem and they knew that we were 5 passengers on that flight trying to get into Rome. The plane did not even pull into a gate, we had to go outside and then into the terminal; therefore they could have let us get out of the plane and catch our direct flight. My son is very tall and seating for several hours waiting on the plane make his back, legs and neck hurt. We were hungry, tired and frustrated . This trip has been planned for several months and we lost the most important part of it, one to one visit with the new Pope. The airline could have been more attentive of what the passengers need and try to accommodate us.
- Montreal-Rome
- Economy
Adebayo S
Verified | May 27, 2025Economy
Suspension of Aeroplan Account 132606229
Please I would like to know why my Aeroplan Account 132606229 was suddenly suspended without any information.- Economy
Melanie D
Verified | May 26, 2025Vancouver-Ottawa
Economy
Technical problems
Our flight got canceled. We were stuck at the airport for over 7 hours. We had prepaid to sit together in the airplane and I got separated from the person I was supposed to sit with- Vancouver-Ottawa
- Economy
Stephen P
Verified | May 25, 2025Toronto-Frankfurt
Economy
Influence by other flights
Air Canada gave us a food voucher for, I think, 20 Euros. I put this claim into Air Canada and they turned me down outright saying that the delays were not in their control. I don't understand why you asked for all flight documents in the previous step as they were already uploaded.- Toronto-Frankfurt
- Economy
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