Air Canada complaints: comments, page 14
1,121 comments
Alexander C
Verified | Mar 12, 2025
Fort Lauderdale-Toronto
Economy
Problems at airport
Was told flight delayed and we would receive updates every 30 minutes on February 17th. Only received two updates of flight delay and after a number of hours was informed of cancellation. Was booked a flight on February 18th that was cancelled due to maintenance. Rebooked to a flight to Billy Bishop airport. Flight was delayed and cancelled due to Billy Bishop was being closed for the day. Rebooked to flight on February 20th.
- Fort Lauderdale-Toronto
- Economy
Tom B
Verified | Mar 10, 2025Economy
World Map
I see that Air Canada has erased Israel from your world map and replaced it with the Palestinian Territories. This is extremely unsettling. Would you replace Canada with First Nations Territories? That would make more sense since the Jews history in Israel goes back 3,000 years. Israel is a internationally recognized country for the last 76 years. I have other options when I fly.- Economy
Jatin N
Verified | Mar 8, 2025Toronto-London
Economy
No reason given
So we were boarded in the flight and after being on ground for more than 2 hours they decided to cancel it. We were deboarding and no hotel was provided too. Itβs was such a bad experience from air Canada.- Toronto-London
- Economy
Christopher M
Verified | Mar 8, 2025Calgary-London
Economy
Technical problems
Had to pay for extra food as voucher wasn't enough Missed out my event which was 45 British pounds Had to rebook taxi as the flight delayed wasn't notice 24 hrs before- Calgary-London
- Economy
Abhishek Saurabh S
Verified | Mar 6, 2025Los Angeles-Paris
Economy
Problems at airport
Flight 1 ( AC788 from LAX to Toronto) Delayed by more than 3 hours resulting in in missing the next flight-2, Flight 2 (AC 872 from Torontoto Paris) missed. I was then given Flight 3 (AC872 from Torontoto Paris) the next day. This resulted in missing my business meeting on Monday 24th Jan 2025 in Paris.- Los Angeles-Paris
- Economy
Robert C
Verified | Mar 5, 2025Economy
Paid for upgraded "Comfort Economy" received general economy
Paid for an upgraded "Comfort Economy" received general economy had to pay for alcohol drinks, and my entertainment monitor was broken, captain stated we would be compensated!- Economy
- Desired solution
Bogdan M
Verified | Mar 5, 2025Edmonton-Vancouver
Economy
Technical problems
First my Calgary flight to Vancouver on Mar01 got cancelled. Then I was routed through YEG where there was a significant delay. I had some meet samples that would not have lasted so I made some other arrangements. Please do not cancel my return flight YVR -> YYC on Mar 08. Thanks, Bogdan Morariy- Edmonton-Vancouver
- Economy
Jerome T
Verified | Mar 4, 2025Toronto-Paris
Economy
Weather conditions
Hello actually my flight has been cancelled twice , first day they said its the weather. But many flights could take off that day. The second day it was first the plane crash it was delayed finaly we got on a plane but we had te deboard because of a technical issue. The third day i could finaly fly with air Canada but not to Paris i went to London and they put me on a airfrance place to finaly go back to Paris . I sent them my taxi expenses and the agreed to refund me only 200 dollars but i sent much more the communication with them is almost impossible- Toronto-Paris
- Economy
Asimo R
Verified | Mar 4, 2025Toronto-Athens
Economy
Technical problems
They told us that they will offer us vouchers for taxi and hotel but we didnβt receive anything. Attached you will find the receipt from the taxi we took to return back home- Toronto-Athens
- Economy
Kavita S
Verified | Mar 4, 2025Toronto-Delhi
Economy
Technical problems
Subject: Flight AC880 to Zurich cancellation and staff negligence.Β This is to share my most recent experience and the hardship I face for the very first time with your prestigious airlines Air Canada. I am using Air Canada since last 14 years for myself and my family.Β While doing my check-in for the above flight AC880 on March 1st from YYZ Toronto to ZRH Zurich, the Air Canada staff (Indian lady) by mistake sent my carry-on bag 8kg for check-in and she overlooked my actual check-in baggage of 23kg. I understand mistakes happen. Moreover, she was in a rush due to end of her shift, but I was surprisedΒ when she asked me to pay $100 for my 23kg baggage . I was flying with one check-in and one carry-on baggage in my ticket. Besides,Β she was very aggressive asking me if "I need to pay $100 for extra weight or I can cancel my flight".Β I was not carrying my credit card so she asked me to buy a prepaid VISA card which I did since I have no other options left. Please let me know why your staff was so negligent on her job that she couldn't see the difference between two baggages? please see the attached proof of payment I made $100 + tax for including my check in baggage. Kindly reimburse my $106 since I had no extra over-weigh baggage and both my luggage were within my air tickets. Above all, due to cancellation of my originalΒ flight AC880 , I have gone through enough stress with rescheduled flight AI 188, changing all my planned appointmentsΒ at the last minute and loosing money on booking further reservations with Train/cab and hotel booking.Β .Please reimburse my $106 due to your staff negligent and $650 for the extra expenses and hassle I have gone through. I reached my final destination (DEL-Indira Gandhi Intl.) on March 3rd 3:30 PM via AI188.- Toronto-Delhi
- Economy
Jack B
Verified | Mar 4, 2025Montreal-London
Economy
No reason given
I arrived more than 3 hours late. The airline didn't give me any information. The airline provided 2 vouchers, 1 of which didn't work. I was late to work as a result.- Montreal-London
- Economy
Vasileia M
Verified | Mar 3, 2025Toronto-Athens
Economy
Technical problems
Ive been trying for hours to contact the customer services but with no luck. We spend hours to the airport after the flight was canceled, because they told us that they will provide us vouchers for taxi or hotel but even 2 days after I havenβt receive anything. We arrived at our destination after 2 days. We had to search for a taxi at 1am at a foreign country. No one could help us at the airport, the only thing they told us was that we be informed by email, something that didnβt happen. The only thing that they gave us was a 15$ voucher for food. Also, they never sent us the new tickets, I had to search and find them. The next day when we arrived for our new flight, there was also a 1,5 hour delay. Finally, the flight was scheduled at a certain way because I had to be at my office on Monday 3rd of March, something that also didnβt happen, because we finally arrived at Athens on Monday at 18:00.- Toronto-Athens
- Economy
Carmel G
Verified | Mar 3, 2025Toronto-Moncton
Economy
Problems at airport
Air Canada offered us NOTHING. They sent an email that the flight was cancelled and rebooking in 1/2 hourβ¦we never heard back from them and there was absolutely no air Canada reps to help anywhere. We could not get a hotel as no room anywhere so we spent the night in the airport ( we are seniors 75 and 77 years old!!). We reserved a flight the next day to Fredericton ( we made this reservation ourselves) From Fredericton we took the provincial bus to Moncton. Had we not sone this, the earliest Air Canada could book us to Moncton was the following Fridayβ¦4 days away. We arrived in Moncton around 5 pm on Feb 18/25.- Toronto-Moncton
- Economy
Hans G
Verified | Mar 3, 2025Ottawa-Stockholm
Economy
Problems at airport
Flight AC 880 late leaving Toronto due to late arrival of catering service (food). Arrived late to Zurich, missed connecting flight. Rebooked on another flight 3 hours and 45 minutes later. See boarding passes for original and rebooked flight- Ottawa-Stockholm
- Economy
Richard G
Verified | Mar 3, 2025Toronto-Moncton
Economy
Problems at airport
The airline offered us absolutely NOTHING. I received an email that the flight was cancelled and that they would contact us within 1/2 hourβ¦they never did contact us and there was absolutely NO Air Canada rep anywhere to help us. There were no Hotels available. The following morning, we were able to procure a flight (we did this ourselves) to Fredericton and then we were able to catch a bus to our home in Moncton. Arriving home at 5 pm on the following Day. Our luggage was 3 days late arriving home and this only because we pushed the local fellow to follow up on this using the air tags we had in our luggage. We had medication with is but not for the 3 days that our luggage was late. The medications were in the late cases.- Toronto-Moncton
- Economy
Ramez S
Verified | Mar 2, 2025Bangkok-Las Vegas
Economy
No reason given
Original flight was delayed 14 hours. 3 hours before the new delayed time, it was then cancelled and rescheduled for 12.5 hours later the following day.- Bangkok-Las Vegas
- Economy
Birashanth T
Verified | Mar 2, 2025Toronto-Amsterdam
Economy
Technical problems
First off, the initial flight was delayed because the previous inbound flight was late, we were told. Then, there was an issue with the catering we were told. Then, finally after everyone was onboarded (already very late), we were heading for departure, but then they announced there was an issue with the airconditioning and we had to go back to the gate. This took up a lot of time to fix. All in all, very much delayed and a lot of inconvenience, especially with a small child. Initial departure time was 20.50 local time toronto, but we finally departed around 01.30 local time toronto. We should've arrived at 10.15 local time amsterdam, but we arrived much later than 14.00 local time. We had organized a family member to come pick us up at 10.15, but had to reorganize and ask someone else.- Toronto-Amsterdam
- Economy
Keith D
Verified | Mar 1, 2025Dublin-Toronto
Economy
Technical problems
I had already taxi to airport and T1 lounge arranged for the morning of travel and got an email to say flight was delayed by more than 3 hours. I flew to Toronto for the weekend for an event and missed a part of it due to the delays also. The airline were very clear with the information provided to be fair but itβs still disappointing- Dublin-Toronto
- Economy
Diana F
Verified | Feb 27, 2025Toronto-Winnipeg
Economy
Problems at airport
We were travelling from Munich to Winnipeg with our connecting flight in Toronto. It was scheduled to depart at 17.30. Upon arrival we were informed that the flight was delayed due to maintenance issues. Now scheduled to depart at 7 pm. Then it was pushed to 8pm. This continued until 9.30. That is when the plane finally left: our pick up at the airport had to adjust their schedule. This was a horrific experience- Toronto-Winnipeg
- Economy
Renee M
Verified | Feb 27, 2025Toronto-Vancouver
Economy
Problems at airport
The flight was delayed for 3-hours prior to boarding. We did receive a $15 food voucher. The original flight was scheduled for 10am. We boarded prior to 1pm. The captain announced a further delay as they needed to send staff to pack the luggage onto the plane. 2-hours sitting on the plane when the captain made another announcement that they still havenβt sent any staff to pack the luggage onto the plane. Sat almost 4-hours hours on the plane. Was given water and a small granola bar. The flight left around 4:30pm. When the food cart came out, they were still charging for meals. I didnβt buy anything. Arrived in Vancouver at 6:30pm PST (was supposed to land at 12pm PST). Missed a full day of my vacation and had to use a vacation day to sit at the airport / on an airplane. We had planned to go to Capilano Suspension bridge after lunch that afternoon but by the time we arrived and got there, it was only opened for 50min and there was no point to spend $80/person to rush. So we had to schedule to go another day, which then had to cancel doing something else that we wanted to do. We were only going from Thursday- Monday. But expected that we would have the full day on Thursday. Literally we got to where we were staying and went straight to bed.- Toronto-Vancouver
- Economy
Miriam H
Verified | Feb 27, 2025Edmonton-Lisbon
Economy
Weather conditions
My first flight AC172 was delayed from Edmonton to Toronto. It was supposed to depart at 14:30. I received information my flight had been delayed to 15:50 however we ended up not leaving until 17:30. I then received details for a new flight from Toronto to Lisbon TP262 leaving at 22: 45 as I would not be able to reach my original flight. However when I landed in Toronto I received a message that my flight had again been moved to the following day( 21st) at to TP258 at 17:35. I received no hotel voucher and no other information. All the customer desks were closed. I called the support line and they could not give me any information regarding my flight as they said only ground support could give information. Most of the hotels were booked because of other delays so I didn't end up finding a hotel until about 2am in the morning. In the end I arrived more than a day after scheduled and had to re-book my work meetings and transport once I arrived in Portugal.- Edmonton-Lisbon
- Economy
Sean M
Verified | Feb 26, 2025Economy
Aeroplan
Trying to join aeroplane, joke, Sort your software out! My email was rejected so had to enter another. Then filled out the personal details and the message reads βthere is a problem with your details β try again. No, I wonβt just forget it!- Economy
Lori H
Verified | Feb 24, 2025St. John's-Ottawa
Economy
Weather conditions
This flight was cancelled more than 24 hours before departure and the airline said it was weather related but flights with other airlines were not cancelled and the storm was not a factor until much later that evening. Air Canada rebooked me on an early morning flight which was legitimately cancelled due to weather. I was rebooked again on the same flights (AC 2259 and AC2275) on the evening of Feb 10, and boarded. The flight was delayed but on the tarmac and de-iced when it was cancelled also and we weren't given a reason. I was re-booked yet again in the early morning on Feb.11, but that flight was delayed until the afternoon and I would have missed the connection in Halifax. Air Canada only offered me a very late flight from Halifax to YOW, so I had to re-book myself on flights connecting through Montreal (AC1519 and AC 8013). These were both delayed and I was given a $15 meal voucher. I finally arrived in Ottawa 40 hours late and missed an event which coast me $115.- St. John's-Ottawa
- Economy
Nicole C
Verified | Feb 24, 2025Newark-Dublin
Economy
Weather conditions
Flight left Newark on Thur 13th Feb, due to a medical emergency we got diverted to St Johns in Canada. We did not leave the Airport until Sunday 16th Feb, due to weather conditions, we had no bags as they could not be taken off the plane, I missed a weekend of work and this had to be taken at my own expenses. There was no UA desk in St Johns so we went through the Air Canada desk where we received written boarding passes.- Newark-Dublin
- Economy
Emma F
Verified | Feb 24, 2025Newark-Dublin
Economy
Weather conditions
Flight left Newark on Thur 13th Feb, the plain divereted to St Johns due to a medical erergency, then due to weather conditions we were unable to leave St Johns until Sunday 16th Feb. It was an United Airlines flight but we went throught the desk with Air Canada in St Johns, we had written boarding passes as United Airlines do not have a desk in St Johns Airport, we did not have access to our bags as they could not take them off the plane.- Newark-Dublin
- Economy
Rachita K
Verified | Feb 24, 2025Toronto-San Jose
Economy
Problems at airport
My original flight was from Toronto to Montreal (AC 414) and then from Montreal to San Jose, Costa Rica (AC 959). My first flight got delayed from 2:00 pm EST to 5:00 pm EST. Due to the delay, I missed my connecting flight from Montreal to San Jose which was departing at 5:20 pm EST. I was then rebooked on a direct flight from Toronto to San Jose (AC 957), however since I had check-in luggage it was loaded on to the Montreal flight even though I was assured at my direct flight gate that it will be loaded on to my new flight AC 957. I landed in Costa Rica on 13th February and was leaving San Jose to go to Limon on 15th February. I landed and filed a delayed baggage claim at the airport and was assured I would have my luggage sent by 14th morning, however I didn't receive it until midnight on 14th February, and hence had to purchase clothes for my trip to Limon and my stay at San Jose.- Toronto-San Jose
- Economy
Stijn V
Verified | Feb 23, 2025Brussels-Las Vegas
Economy
Successful claim
No reason given
the flight was delayed from the morning even before arrival to the airport. they notified and said the delay was 1 or 2 hours first. they tehy kept delayed it with small increments (so we re stuck at the gate). then the flight was no longer on the screens of all flights at brussels airport. then they promised the flight for 3 pm then 4pm etc. i finally left the airport around 6 pm at which time i booked a room in a B&B and they rebooked me. i finally left the next day through amsterdam a day later. i also had a room in vegas (>400USD) i couldn't cancel. Finally i arrived 20 orso hours late.- Brussels-Las Vegas
- Economy
- Successful claim
Snezana Z
Verified | Feb 21, 2025Toronto-Fort Lauderdale
Economy
No reason given
Arrived at airport as scheduled for 6:15 departure from YYZ to FLL April 11/2024 Air Canada flight AC1020β¦ boarded planeβ¦ready for takeoff standing on runway nearly 3 hrs in the planeβ¦ @ 10:00 back at the gateβ¦released to go homeβ¦ new flight scheduled for around 17:00β¦.came back at the airport informed flight is leaving around 20:45 new flight AC 1026 departing from YYZ to FLL at 21:10 arrived in Fort Lauderdale April 12 at 00:24- Toronto-Fort Lauderdale
- Economy
Kevin C
Verified | Feb 21, 2025Toronto-Munich
Economy
Technical problems
we were delayed on the ground after pushing back from gate with a problem with an overhead bin. took 2 hours to fix then another 2.5 to get paperwork so we could leave. after 3 hours they offered cups of water. very poor service. delay caused us to miss a planned train. i've been trying to resolve this with aircanada since december. they will not return emails. case number is: 00973208 feb 20, 2025: this is my third request regarding this. i previously requested compensation and was told i had to speak with united. united says itβs an air canada flight so air canada is responsible. please get back asap so we can get this wrapped up. we flew from rdu to munich dec 1 on air canada flights. reservation: 46IG5S eTicket number: 0162425709808 kevin caves eTicket number: 0162425709809 carin caves the yyz to muc leg was delayed departure almost 5 hours on the ground in toronto. we arrived over 3 hours late to muc. per your long delay notice (https://www.aircanada.com/content/dam/aircanada/portal/documents/PDF/en/passenger_rights/ACF519_Austria_Eng-fr_2022-09_Generic.pdf) we should be due 400 CAD each for the delay. please let me know if you need additional information. thank you in advance.- Toronto-Munich
- Economy
Kathryn A
Verified | Feb 21, 2025Toronto-London
Economy
Problems at airport
We were notified only at time of boarding that the flight was delayed almost two hours because of βunscheduled plane maintenanceββ. After approx two hours they boarded the passengers and THEN once the plane doors were closed the captain informed us we would be further delayed βa lotβ NOT because of the weather conditions but because the ground staff was only 30% of normal levels. He said it would be a long time before our catering or luggage was loaded up. We were then delayed ANOTHER 3.5 hours sitting in the plane before it took off waiting for the plane to be loaded. During this time the text messages changed on our phones from the βunscheduled maintenanceβ to just the cause of the delay being βthe weatherβ. The captain also changed what he had said earlier and just said βitβs weatherβ. Yet Air Canada had demanded all passengers and crew get to the plane on time. Earlier Airport security had also been overwhelmed with a lack of staff. Air Canada (and other airlines) clearly wanted to make their profits at the expense of passengers despite FULLY knowing Pearson Airport was operating at 30% staffing levels. Not acceptable.- Toronto-London
- Economy
Francis G
Verified | Feb 21, 2025Toronto-Deer Lake
Economy
Technical problems
Plane was over half way to the destination and had plane issues. Turned the plane around back to Toronto. Had to wait for another plane,pilot and clean the plane before we could board.- Toronto-Deer Lake
- Economy
Stewart F
Verified | Feb 20, 2025Comox-Montreal
Economy
Weather conditions
Our flight was canceled and rescheduled 2 days later. We ended paying for the first 2 days of hotel we missed. February 5th was $ 117.00 February 6th was $ 112.00 February 7th we arrived at hotel.- Comox-Montreal
- Economy
Sherrie G
Verified | Feb 20, 2025Toronto-Deer Lake
Economy
Technical problems
Flight took off on time. Over half way to destination, there was plane issues and we were returned back to Toronto airport. Had to wait till they got another plane, a new pilot and cleaned the plane before we could board.- Toronto-Deer Lake
- Economy
Sherrie G
Verified | Feb 20, 2025Toronto-Deer Lake
Economy
Technical problems
Our flight took off, but had plane issues. We were turned around and went back to Toronto. We had to wait till they got another plane and a new Captain.- Toronto-Deer Lake
- Economy
Philip K
Verified | Feb 20, 2025Toronto-Ottawa
Economy
Technical problems
When we arrived at the airport we were informed of a short delay, then a longer delay and then a longer delay. Eventually over two hours after the flight was scheduled they cancelled it. We were rebooked on a flight from Pearson that left at noon the next day. We lost time in Ottawa for the Family Weekend. They did provide us with taxi chits and food vouchers.- Toronto-Ottawa
- Economy
Mahdi A
Verified | Feb 20, 2025London-Montreal
Economy
Influence by other flights
We got on the flight about an hour later than we were supposed to. After another half an hour waiting inside the plane, we got told that the plane was cancelled and that we had to get of, and we were rebooked for the 13:00 flight the next day, totalling us for a 15hr 20 min layover. We were given accomodation, shuttle and food vouchers. However we did not make it to attend our cousin's graduation ceremony, due to lateness of rebooked flight.- London-Montreal
- Economy
Sharon S
Verified | Feb 19, 2025Brisbane-Kelowna
Economy
No reason given
Dear Sir/Madam. On 11 January 2025 at 19:47 our direct flight, AC 36, from Brisbane to Vancouver scheduled to depart the following morning, 12 January, was cancelled. (See attached email.) Initially Air Canada emailed us to say that they were working to resolve the problem but that was the last we heard from the airline. After approximately three and a half hours on hold I was eventually able to rebook my flight Sydney direct to Vancouver arriving 24 hours late. This involved booking and paying for a flight for Brisbane to Sydney and and the cost of overnight accommodation in Sydney. Our onwards journey from Vancouver to Kelowna was also disrupted as we were originally confirmed Business class on 12 January.We were downgraded to economy class on a flight to Kelowna on 13th January. When we submitted a claim for compensation the airline replied that we were not eligible. Neither were we offered the refund of the difference between the business class fare and the EY fare we were downgraded to. Thank you and regards David and Sharon Smith- Brisbane-Kelowna
- Economy
David S
Verified | Feb 19, 2025Brisbane-Kelowna
Economy
No reason given
Dear Sir/Madam. On 11 January 2025 at 19:47 our direct flight, AC 36, from Brisbane to Vancouver scheduled to depart the following morning, 12 January, was cancelled. (See attached email.) Initially Air Canada emailed us to say that they were working to resolve the problem but that was the last we heard from the airline. After approximately three and a half hours on hold I was eventually able to rebook my flight Sydney direct to Vancouver arriving 24 hours late. This involved booking and paying for a flight for Brisbane to Sydney and and the cost of overnight accommodation in Sydney. Our onwards journey from Vancouver to Kelowna was also disrupted as we were originally confirmed Business class on 12 January.We were downgraded to economy class on a flight to Kelowna on 13th January. When we submitted a claim for compensation the airline replied that we were not eligible. Neither were we offered the refund of the difference between the business class fare and the EY fare we were downgraded to. Thank you and regards David and Sharon Smith- Brisbane-Kelowna
- Economy
Javier Y
Verified | Feb 19, 2025Montreal-Tokyo
Economy
Problems at airport
i boarded my flight AC05 only to be told that we would have to wait a while. Then, the de-icing process took so long that we burned through all the fuel while waiting. This meant we had to return to the gate, and in the end, the flight was postponed. We were told weβd be rebooked on another flight at 7 PM. However, that flight had its own series of issues. First, we lost an hour waiting for the catering to be loaded. Then, we were delayed for two more hours at the de-icing station. After that, we were informed that we could no longer make it to Narita before midnight, which is the airportβs curfew for incoming flights. Because of this, the flight was canceled. At this point, I received a message saying I had a hotel and two Uber ridesβone for that night and another for the morning. However, their Uber kept getting canceled, and my suitcase took two hours to appear. I ended paying the Uber myself just to avoid getting canceled. I arrived to the hotel at almost 2 am. The next morning, I woke up at 6 am and returned to the airport. After check-in, we boarded yet another plane, but delays started immediately. When they tried to move the aircraft, they realized it was frozen to the ground. Several trucks had to be brought in to free it. Once they managed to move it, we spent two more hours at the de-icing station. Then, we were informed that the landing gear and breaks had frozen. We had to abandon the plane right there, leaving all our luggage inside. They took us back to the terminal, where I spent two more hours waiting for any instructionsβnone came. My suitcase was still missing. The airline counter had a five-hour line, and I was exhausted. Over 48 without proper sleep. I decided to book an Uber and a hotel at my own expense as they told me there where no more vouchers. The next morning, I arrived at the airport at 6 AM. After waiting in line, they told me that all seats on the direct flight were taken. Instead, they rerouted me through London, with an 8-hour flight followed by an 18-hour one to Tokyo. From there, I had to book a separate ticket from Haneda to Osaka. When I tried to request a change, they told me it was impossible. Frustrated, I went out to explore Montreal. While there, I found out that everyone else from my original flight managed to get on the direct flightβexcept me. I called the airline, and suddenly, they told me there was room in the airplane βbut they couldn't make the change by phone, and I was too far to make it in time. Later, while heading back to the airport, I discovered that the direct flight had been postponed to 7 PM. The line of people complaining was huge again and I couldn't wait for it without risking both flights. After I went through security, I saw everyone from my original flight waiting for the direct flight. They departed on time, while I was still stuck waiting for yet another plane to be de-iced. This time, before we could take off, the plane had a malfunction with one of the cargo doors, which caused yet another delay. That flight left two hours late, causing me to miss my 2 connecting flights. In total, I spent over 10 hours stuck inside different planes that never took off due to repeated delays and operational failures. In the end, I will arrive in Tokyo 3 days late, losing over β¬1,000 in hard-to-get reservations and having spent over 300 euros in the process. The worst part? Why was I the only one denied a seat on the direct flight? That is inexcusable. There were empty seats! They will be arriving a full 24 hours before me. I have only slept 10 hours in 4 days!!- Montreal-Tokyo
- Economy
Pierre L
Verified | Feb 16, 2025Toronto-Tokyo
Economy
Technical problems
We received a notice that mechanical errors occurred and needed to go back to the Gate. After 1-2 hours of waiting to be towed back to Gate, we were then told we needed to deplane and get on a different plane at 1-2pm for 7pm. $30 food vouchers were provided to each member in my party.- Toronto-Tokyo
- Economy
Mohammad A
Verified | Feb 15, 2025Toronto-Δ°stanbul
Economy
Weather conditions
The first flight was delayed 4 hours which caused second flight to delay and we were rebooked in another flight out of frankfurt and that caused us to lose the third flight in a separate ticket which caused us to stay over night at the Istanbul Airport for 11 hours and cost us rebooting fee on third separate flight it was quite inconvenience and tiresome for all three of us. And to top it all our luggage of 7 pieces were delayed for 4 days.- Toronto-Δ°stanbul
- Economy
Silvana V
Verified | Feb 12, 2025Montreal-Barcelona
Economy
Technical problems
I arrived in Barcelona more than 24 hours late. They only gave my two meal vouchers for the airport.- Montreal-Barcelona
- Economy
Yannick H
Verified | Feb 11, 2025Newark-Toronto
Economy
Technical problems
We ended up arriving 6 hours late at our destination in Toronto, without any compensation. The official reasoning of Air Canada was: "We're sorry but this flight is cancelled due to technical issues from an earlier flight which is causing the aircraft that is scheduled to operate this flight to not be available. Examples include maintenance affecting key aircraft systems such as flight controls, navigation systems, or hydraulics."- Newark-Toronto
- Economy
Malcolm A
Verified | Feb 11, 2025Toronto-Vancouver
Economy
Problems at airport
Cancelled my original flight (AC125); rebooked onto another flight AC2125 which was then subsequently delayed from 19:00 to 23:20- Toronto-Vancouver
- Economy
Gustaf H
Verified | Feb 10, 2025Halifax-Newark
Economy
Technical problems
After my original flight was canceled, I was rebooked on a flight through Montreal. However, that flight was also delayed, causing me to miss my newly scheduled connection to Newark. Realizing that I would arrive in Newark more than six hours late, I knew I would miss my separate-ticket flight to Stockholm. As a result, I had to forgo the Newark connection and book a new ticket from Montreal to Stockholm via Paris. The delay not only caused me to miss my Newark-to-Stockholm flight but also forced me to purchase a new ticket from Montreal. Although I would have eventually reached Newark, it would have been pointless for my overall travel plans.- Halifax-Newark
- Economy
Alexis K
Verified | Feb 10, 2025Tampa-Ottawa
Economy
Technical problems
Along with the disruption to the flight the following situation occurred. After waiting for an extended period of time trying to depart on the plane, I started to experience allergy symptoms. My nose was stuffed up. I asked the flight attendant if i could get up to grab something out of my bag in the overhead carriage. She asked what I needed and if it could wait because she doesn't want to further delay the trip. I said I was getting Benadryl. She stated that if i waited that she would provide me with some herself. After about 20 minutes the plane actually began getting ready to move from our boarding position. Once we got in to the air i was forgotten about and could not get her attention. Eventually they began servicing drinks from the front of the plane. She ended up going to the back to grab something and I reminded her. She then gave me two Benadryl from a package. I asked for water and she stated I needed to wait until the cart got to me. The cart was still at the front of the plane. Then when drinks came, I asked for a water. I then took my Benadryl. Then shortly after the cart was servicing the seats behind me. Before they were done service I asked if i could get white wine. The attendant with a very rude tone of voice said "are you sure you want to drink that because you just took Benadryl. I stated, "yes I am fine, can I please get the wine". She then goes "well it's not really fine, its medication". Then served me the white wine. Once the attendant got to the back, she began very loudly talking about me saying how I shouldn't of asked her for wine and that she can't believe i would make her serve me after taking medication. About half hour later, the guy sitting behind me who i have never met or spoken to asked for another glass of wine. Nobody served him for quite some time. I then asked for wine and reminded them that he also requested some. At this time the guy began conversation with me stating he could also hear the attendant saying rude comments about me in the back. We wait another half hour to come around, with no luck. I then rang my call bell. The attendant comes over and leans over the seat, gets in my face and says "I will not serve you any more wine. You should not drink when taking medication. I make the rules." then walks away. The guy behind me is still not getting serviced after multiple attempts. He then goes to the back and speaks with the attendant. She says she is not serving him because she thinks we are together. This is a guy I have never met in my life prior to this incident. I felt so bad that because of me he was getting refused service. During the whole flight and while waiting on the platform they only served the flight the one round of drinks and came around once for snacks. The girl in the aisle across from me was trying to get their attention for the noodles she ordered when they brought drinks around but because they were ignoring our section due to not wanting to serve me drinks, it took her 45 minutes to get her food. I was never cautioned about privileges that would be taken away if the airline specifically gave me Benadryl instead of taking my own. I tried to get my own and was made to feel bad for it, while she loudly made it well known i could delay the flight more for all passengers. If the medication she was 'serving' me came with a caution I should of been informed of that. If the medication she is giving me is that extreme then she should not be aloud to provide it as a flight attendant. To add. During this whole delayed trip, the plane lights did not turn off once and it was a delayed night time flight. Also this whole situation with the medication invaded my privacy as now multiple people knew that I had taken medication. When that should of only been my business. Also, that she was openly talking about me to everyone around. Very unprofessional and has me very hesitant to book future flights with Air Canada. I would be happy to further discuss this with the appropriate person.- Tampa-Ottawa
- Economy
Shana S
Verified | Feb 3, 2025Barcelona-Montreal
Economy
Technical problems
Ilana Green paid extra to upgrade her seat and needs to be credited for it. Please include that. Iβd also like to add that this whole situation has been handled very poorly. The person who was assigned my case could have saved me days and hours of frustration and time buy simply giving me a call or responded in a more professional matter to my emails. Resending a link repeatedly didnβt work for 3 months straight. Our 20 hour flight home from a great vacation turned into a 40+ hour nightmare. My mom got sick on the way home and then to have to deal with this three month long compensation back and forth has been really hard on me.- Barcelona-Montreal
- Economy
Monica M
Verified | Feb 2, 2025Dublin-Montreal
Economy
Technical problems
Arrived from Dublin at 11am for a connecting flight to Montreal at 2pm. Flight was initially to be delayed for under an hour, then until 5pm and finally departed at 7pm. A voucher of $15 was made available to delayed passengers.- Dublin-Montreal
- Economy
Jacques N
Verified | Feb 1, 2025Economy
i want too change the date of my flight . however i can't .
my daughter book a flight for my wife she left on january 28 and the schedule return is february8. Something came up and my daughter needs my wife to come back on the 15. She book basic and i cant cancelled. Now i need to book a new flight to return home and i will not get any credit. i am an aeroplan member 913298642 for many years and we travel to phoenix at least 4 times a year. I would like to know what Air Canada can do for a long time customer. my booking number is 4LSYA8- Economy
Brayan Alexis C
Verified | Jan 31, 2025Toronto-Munich
Economy
Weather conditions
The said there was no compensation to be paid since it was due to weather conditions, but thatβs not the only reason. the six hours we waited inside the plane before it took off was also because they operated wrong and needed to refuel and then let people get off the plane- Toronto-Munich
- Economy
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