Air Canada complaints: comments, page 8
1,121 comments
Donna And Darrell D
Verified | Sep 18, 2025Halifax-Toronto
Economy
customer safety not taken into consideration
received cancelation at 1048 halifax time. had uber booked for 1110. waited for over 30 min. when did not receive info on new flight. could not cancel Uber as was less than an hour. we received the info about new flight...after we were on our way to airport. we were not given option only 610 flight.if we had known earlier we could have stayed in Halifax for the 4.5 plus lay over. Upon arriving at airport Aircanada representative greeted us and asked us our situation. we explained and also told my husband has nocturnal epilepsy..he advised we would be "taken care of and compensate. He was advising some people to go to other area as they would be on a morning flight out. we approached desk and were advised there were no other flights at all available for us. while waiting at our gate. we were advised by a number of people that were just going to Toronto they were given the 4pm flight and did not have to ask. we were atthe airport from 1145-1145pm...12 hours from the start till we got home. we had to Uber as too late for friend to pick up. we both had to work my husband starts at 7am he is up at 530. so technically had 5 hours of sleep. AAPR notes that there is compensation depending on how long the delay was. I feel we are both eligible for $400 compensation. I feel tha fact that my husband's medical condition was not considered and that we were not considered options put my husband's health at risk. we were both very stressed out that something could happen either in the airport or on the plain due to his fatigue and exhaustion. This was the worst experience we have ever experience with an airline. I have been an Aeroplan visa holder for many years. I hope you can understand the situation we were put in. I understand you had to worry about people's safety due to mechanical..but in our situation did you really take "our" safety into consideration when we were not given other options than the flight we wee put on. Donna Dolski ( 0142307655864 and Darrell Dolski 0142307655865.
Overall
original flight 130 changed to 610. did not give option for earlier flight. advised Air Canada individual that my husband had nocturnal epilepsy and seizures if he is too tired. second flight home from Toronto get us in at 1135 rather than 615pm. we had t
- Halifax-Toronto
- Economy
Yukino M
Verified | Sep 18, 2025
Toronto-Houston
Economy
No reason given
Air Canada's policy states that a flight delay of more than 3 hours is subject to a refund of $400, but they did not refund me!- Toronto-Houston
- Economy
Annika Z
Verified | Sep 18, 2025San Jose-Munich
Economy
No reason given
My name is Annika Zimmermann. I was a passenger on flight AC956 from San JosΓ© to Toronto on July 16th, with a final destination of Munich via AC836, under booking reference AEQVZY. Due to an unplanned refuelling stop in Nassau and a significant delay, I landed in Toronto at 18:30, well past the original arrival time of 15:25, which caused me to miss my scheduled connection to Munich. I was rebooked on AC842 via Frankfurt, with an additional flight LH104 to Munich. Flight AC842 to Frankfurt was delayed by an additional 45 minutes. Upon landing in Frankfurt, I was unable to disembark until 11:45 AM, which was exactly when boarding for my Munich flight started, which made it impossible to catch LH104 to Munich considering I had to go through passport & security control. I was then rebooked onto LH106, scheduled to depart at 13:15, but this flight was delayed by another 40 minutes because the crew had to wait for a staff member to arrive from standby duty. As a result, I finally arrived in Munich on July 17th at 14:30, instead of my originally scheduled arrival time of 07:45 AM β a delay of almost 7 hours.- San Jose-Munich
- Economy
Marc S
Verified | Sep 17, 2025Toronto-London
Economy
Technical problems
Technical issues announced. Delayed boarding by 30 mins Sat on plane for 2 hours. Deplaned. Sat at gate for an hour. Announced cancellation. Put in hotel. Re booked via US. Flight to US delayed by 30 mins.- Toronto-London
- Economy
Ben L
Verified | Sep 15, 2025Washington-Montreal
Economy
Technical problems
It was cancelled for non-critical maintenance issues (that's what they told us at the gate). Was not a safety thing, but they did not have a backup plane and was entirely in airline's control. The line in person and on the phone was so long that none of us were able to be rebooked on flights until much later in the day and arrived more than 6 hours after originally was supposed to land.- Washington-Montreal
- Economy
Fatima Zahra T
Verified | Sep 15, 2025Casablanca-Dallas-Fort Worth
Economy
Passenger dined boarding because she was told that she need Canadian passport stamped in here passport . But she have us visa stamped in the passport + Canadian ETA . AS PER TIAMTIC eta she will be OK to transit for 5 hours in Canada but the agents said no the passport must be stamped.canadian transit visa . Which not accurate. We need a refund for a ticket and compensation for the hotel taxi cost and the lost for life event in dallas
- Casablanca-Dallas-Fort Worth
- Economy
Yaqoob P
Verified | Sep 15, 2025Toronto-Panama City
Economy
No reason given
I am writing on behalf of Mr. Y Patel and Mrs. Y Patel, British nationals aged 85 and 80 respectively, who were booked to travel on 21 June 2025 under the following itinerary: β’ UA 8664 / AC8876: Toronto to Newark, departing 11:30 β’ UA 1021: Newark to Panama City, departing 15:11 This itinerary was cancelled without prior notice, and the passengers were rebooked on a significantly delayed and routing via San JosΓ©, Costa Rica: β’ AC 957: Toronto to San JosΓ©, arriving 22:50 β’ CM 461: San JosΓ© to Panama City, departing 04:10 on 22 June This rerouting resulted in: β’ A delay of over 11 hours to the final destination β’ An overnight layover without hotel, lounge access, or meal support for the senior citizens - What time did you arrive at your final destination? We arrived approximately 11 hours later than originally scheduled. - What did the airline tell you, and when? We were given very limited information at the time of cancellation and rebooking. No clear explanation or timely updates were provided. - What care did the airline provide, if any? None. We received no meal vouchers, no access to a VIP lounge, and no assistance during the overnight layover. As elderly passengers, this lack of support was deeply concerning. - How did the incident inconvenience you? We are senior citizens aged 85 and 80, both with multiple medical complications. The disruption caused physical, emotional, and mental distress. We struggled to manage our medications, rest, and basic comfort during the extended journey and layover. - Did you miss an event or lose money? Yes. As British nationals travelling to Panama to reunite with loved ones and attend family events, this delay caused us to lose valuable time during an already short visit. The emotional impact and missed moments with family cannot be overstated.- Toronto-Panama City
- Economy
Adam F
Verified | Sep 13, 2025Toronto-London
Economy
I have a different situation here. I was asked to give up my seat due to over booking. In exchange I'd be given a e voucher to the value of $800 I can use to book my next flight as a compensation. And a hotel for the night as the next available flight wasn't for 23 hours. The flight departed and I was walked to a customer service desk . Where I was given a emd voucher(can't be used online) not a e voucher To the value of $800 . This voucher doesn't include any fee's charges or surcharges. Meaning the value is worth $75 off your next 10 flights.. So in order for me to claim my full compensation. I have to spend almost $7500 on flights with air canada.. I feel this is a breach of contract. And air canada are clearly trying to profit from overbooking a flight by forcing customers to book more flights instead of giving real compensation. I now turn to you guys to help me with this situation. As i was clearly mislead by the airline. I have uploaded to voucher I was forced to except and the response i got when asking for my correct compensation. Many thanks for your help with this matter Adam fillis
- Toronto-London
- Economy
Raquel L
Verified | Sep 12, 2025Mexico City-Lisbon
Economy
No reason given
we took a long time to leave the plane and I no one told me that we would not be able to still catch the flight. I had to run the whole airport because they made us to a re clear on immigration and security, and I still kept running trying to catch my flight, the whole situation was handed badly. There was still a possibility to leave that night on a flight with TAP wich had seats avaialble but when the Air Canada staff called them they said that it'd take them 20 min to do that so they'd rather not. Shame!- Mexico City-Lisbon
- Economy
Ariella T
Verified | Sep 11, 2025Newark-Athens
Economy
No reason given
Due to unforeseen circumstances by Air Canada when we arrived, we could not check our bags we receive tickets for the flight and then was told later that we were transferred to emirate airline. They charged us $500 for our luggage and we had to wait for a period of time to board this is very inconvenience. We also had the same experience coming back with Air Canada delayed for over 10 hours in the airport to report it a flight on Delta at 6 oβclock in the morning so we were there from the afternoon until the following day. Sheβs very inconvenient as well.- Newark-Athens
- Economy
Jacklyn W
Verified | Sep 11, 2025Boise-Venice
Economy
Strike
I do not have pix of the vouchers as they concelled our flight on the 19th! It WAS in the united app and as we were in our 6 hr drive to Boise I just thought I would ck our tickets and take a snap to avoid any delays at the airport. And the scheduled flight was no longer in "my trips"! In a pre house window i sent 2 snaps of the paperwork I printed. The only other proof that I paid for these seats is on my credit card statement which I have not received yet in snailmail, for the amount of $192.96.- Boise-Venice
- Economy
Nicolas R
Verified | Sep 11, 2025Cancun-Brussels
Economy
Strike
3 days before our scheduled return flight from Cancun to Brussels on the 17 August 2025 (with connection in Toronto), that our flights could be impacted by the crew strikes that would start on the 16 August. On this communication received by email, we were asked to contact Air Canada to check our flight status and if needed reschedule our flight. Despite spending more than 10 hours on the phone during those 3 days, trying to reach customer service, it was impossible to reach to a person or obtain more details online. On the evening of Saturday 16th, prior to our scheduled departure, we finally receive a new email from Air Canada saying that our flights were cancelled. They requested once again to contact Customer Service, which of course once again it was impossible, or to reschedule our light by using a hyperlink they shared on this email. Despite our continuous intention to reach Customer Service in order to be relocated in any flight leaving on Sunday 17th (as we had work/professional related commitments as from Monday 19th) we never managed to have someone answering the phone, and were left as always with automated messages and never ending waiting times. We finally opted to use the hyperlink and we chose the first available flight (with United Airlines) that was on Tuesday 19th August, 2 days after our initial departure date. We were of course not offered any type of transfers, accommodation or allowance to cover the costs for these two additional days. But also no kind of support to better understand how to deal with the situation. On the evening of Monday 18th, we tried to check-in online, and we could only do that for the first leg flight, from Cancun to Washington, but not for the second one from Washington to Brussels. When we arrived to the airport on the 19th, they told us that the reason why we couldn't check-in for the second flight was because we had no seat assigned and our seats were not guaranteed, and we would only know if we would be able to travel once we land in Washington. All this without Air Canada getting involved at any stage, leaving us on our own to deal with United Airlines to understand why our seats where not confirmed. We finally managed to get a seat in a flight from Washington to Brussels that day and we landed in Brussels on Wednesday 20th at 7am. All this as well, with my wife being Gold level of Star Alliance (Senator at Miles & More), program which also corresponds with Air Canada.- Cancun-Brussels
- Economy
Alec M
Verified | Sep 10, 2025Lisbon-Austin
Economy
There is also the Canadian regulation that I can reimbursed also for my impact on my work. Since I am a contractor that works $65/hr and I lost two days to this disruption in my travel because they overbooked the flights and involuntaryily denied me boarding even though I checked in on time.
- Lisbon-Austin
- Economy
Hussein H
Verified | Sep 9, 2025London-Toronto
Economy
Strike
They did not give me a boarding pass for my flight and I was only told my flight was cancelled once I already boarded my flight from Turkey to London. The flight attendant pressured me saying if I left the flight she would have to de board everyone amd their luggage. I then stayed in London for over 8 hours amd waited in the line until the air Canada booth opens and only after 2 or 3 hours they found me a flight with two stops that landed in Detroit as opposed to Canada. And because of that I missed a day of work and also the train I booked from Detroit to Toronto didnβt let me on due to my 3 pieces of luggage which was allowed on my flight so I had to cancel with no refund and book at 5.5 hr bus ride to near where I live.- London-Toronto
- Economy
Manoj S
Verified | Sep 9, 2025Bridgetown-Toronto
Economy
Technical problems
I am writing to request compensation under the Air Passenger Protection Regulations (APPR) for my cancelled flight. β’ Original Flight: AC1841, September 01, 2025, Barbados (BGI) β Toronto (YYZ) β’ Booking Reference: CUKMQE β’ Cancelled Flight: [AC2001, September 02] β’ Re-booked Flight: [AC2141, September 02] My original flight AC1841 was cancelled, and I was rebooked to the following day, resulting in an arrival delay of more than 9 hours. Air Canada provided two different explanations for the cancellation in official notifications I received: 1. βUnexpected maintenance issue with the aircraft.β 2. βCrew scheduling issues.β Both of these causes are considered within Air Canadaβs control under the APPR (maintenance issues, except for manufacturer defects, and crew scheduling are explicitly listed as controllable). While I appreciate the hotel accommodation and transportation provided, I understand that these are standards of treatment and do not replace the monetary compensation required under the APPR. The meals coupons that were provided to us was so less that each meal on the menu costed more than the coupon. Eg: the breakfast coupon was $25BD but the buffet itself was $35BD and same scenario with lunch and dinner. I reached at the airport at 1:30pm for the 3:40pm flight and we were made to wait at the airport until 9pm. The hotel we were allocated (Accra), upon reaching the hotel also denied the reservation saying they do not have any reservation from Air Canada. So again after waiting for another hour, a van came to pick us up for Marriott. After loading all the luggage and waiting in the van, again we were informed that it was in Accra and not Marriott. As a large carrier, Air Canada is obligated to provide $1,000 CAD in compensation for delays of more than 9 hours that are within the airlineβs control. I kindly request that this compensation be processed promptly to my original form of payment.- Bridgetown-Toronto
- Economy
Olivia C
Verified | Sep 8, 2025Amsterdam-Toronto
Economy
Strike
Due to the strike my flight got cancelled, they eventually rebooked me on the 20th, but what was supposed to be a direct flight was a 18 hour day of travel from where I live in ermelo to the airport then it was a connecting flight, Amsterdam to Detroit then a 3 hour layover and then Detroit to Toronto. I lost 4 days of travel, I missed out on a very important doctors appointment that I couldnβt get rescheduled. As well I have a sick aunt with cancer and I lost days to see her. Iβm studying abroad and was going home for my birthday and the entire delay messed up everything.- Amsterdam-Toronto
- Economy
Padraig W
Verified | Sep 8, 2025Vancouver-Dublin
Economy
No reason given
No info left sittingbon runway unfed for over 5hrs, no explanation offered duectonarrivebin Dublin atb7am 1Sept arrived approx 15.30 hours- Vancouver-Dublin
- Economy
Zipora Shiran P
Verified | Sep 8, 2025Calgary-Tel-aviv
Economy
Strike
Please see my husband Mordechai Paul's claim which has my details included. Please note that due to our week late return my children all missed school days which set them back and caused major anxiety to them.- Calgary-Tel-aviv
- Economy
Mordechai P
Verified | Sep 8, 2025Calgary-Tel-aviv
Economy
Strike
When our flight was cancelled there was no way of reaching aircanada - no answer to calls, just waiting. So I contacted airfrance with which our flight was booked under and they could not offer us a suitable alternative until Sept 1. So I was forced to switch our flights to Paris and then purchased new tickets to Tel Aviv on Arkia airlines. After Aircanada re-opened their flights airfrance offered me a connection to Newark to Paris to Tel Aviv. Then I cancelled my flights with Arkia but got stuck with cancellation fee which is included in this claim. We ended up arriving on 26th of August almost a week late! Caused a huge loss of expenses. Also lost a week of work. Costed me thousands of dollars.- Calgary-Tel-aviv
- Economy
Mariam A
Verified | Sep 7, 2025Montreal-Casablanca
Economy
Strike
Dear Sir/Madam, I am writing to inform you about an important incident regarding my recent flight cancellation. Although the airline found an alternative flight for me, I did not receive any additional compensation for the inconvenience caused. I had a significant event planned which was affected by this cancellation. Despite contacting the airline, no compensation or support was offered. I kindly request that you take this into consideration and assist me in resolving this matter. Thank you for your understanding and support. Mariam Abdeljallal- Montreal-Casablanca
- Economy
Devon B
Verified | Sep 7, 2025Toronto-Barcelona
Economy
Strike
Phone lines were too busy. Airline said they tried to find an alternative flight, but didnβt. They communicated via email.- Toronto-Barcelona
- Economy
Shannon B
Verified | Sep 6, 2025Edinburgh-Saskatoon
Economy
Strike
Our Air Canada flight was canceled with 24 hours notice. We had no luck contacting Air Canada inspite of repeated calls, so we booked our return tickets through Delta Airlines.- Edinburgh-Saskatoon
- Economy
Kathleen K
Verified | Sep 6, 2025Vancouver-Dublin
Economy
Strike
I had to stay a further week in Vancouver from 16- August until August 22nd as I couldnβt get any earlier flight - Had to get a visa for US to fly through Minneapolis cos thatβs the only flight I could get. I missed work for the week in Ireland -loss of earnings. Which I havenβt documented. I missed a doctors appointment . I had to stay in Dublin the day I landed instead of going home to collect a friend to come back to Dublin for a pre booked concert in croke park -Robbie Williams . I was sick the next few days with the trauma of it all.- Vancouver-Dublin
- Economy
Melisa Yee-Ling C
Verified | Sep 6, 2025Venice-Vancouver
Economy
No reason given
On September 5, 2025, I experienced a significant disruption with Swiss Air flight from Venice Marco Polo Airport (VCE) to Zurich (ZRH), scheduled to depart at 10:35 AM. I had checked in at the airport and checked my baggage, with the flight status displayed as βon timeβ and awaiting gate assignment. At 9:35 AM, I received an email notifying me of the flightβs cancellation without any explanation provided. Confusingly, the airport departure board continued to show the flight as active, with gate information expected at 9:58 AM. By 9:50 AM, the board updated to confirm the cancellation. As a result, I had to exit security, retrieve my checked baggage from the check-in desk, and return to the desk to arrange alternative travel. Swiss Air rebooked me on a flight to Vancouver (YVR) via Toronto (YYZ) with Air Canada, significantly extending my total travel time compared to the original itinerary. This last-minute cancellation, lack of communication regarding the reason, and the inconvenience of retrieving baggage and rebooking caused considerable disruption. Under EU Regulation 261/2004, I request compensation for the cancellation and assistance with any additional expenses incurred.- Venice-Vancouver
- Economy
Cavan Siu Wai C
Verified | Sep 6, 2025Venice-Vancouver
Economy
No reason given
On September 5, 2025, I experienced a significant disruption with Swiss Air flight from Venice Marco Polo Airport (VCE) to Zurich (ZRH), scheduled to depart at 10:35 AM. I had checked in at the airport and checked my baggage, with the flight status displayed as βon timeβ and awaiting gate assignment. At 9:35 AM, I received an email notifying me of the flightβs cancellation without any explanation provided. Confusingly, the airport departure board continued to show the flight as active, with gate information expected at 9:58 AM. By 9:50 AM, the board updated to confirm the cancellation. As a result, I had to exit security, retrieve my checked baggage from the check-in desk, and return to the desk to arrange alternative travel. Swiss Air rebooked me on a flight to Vancouver (YVR) via Toronto (YYZ) with Air Canada, significantly extending my total travel time compared to the original itinerary. This last-minute cancellation, lack of communication regarding the reason, and the inconvenience of retrieving baggage and rebooking caused considerable disruption. Under EU Regulation 261/2004, I request compensation for the cancellation and assistance with any additional expenses incurred.- Venice-Vancouver
- Economy
Silvia M
Verified | Sep 6, 2025Toronto-Barcelona
Economy
Claim escalated to airline
Strike
Due to a strike our flight was cancelled. We spent 8 hours checking the phone for reassignment and arrived 1 day late.- Toronto-Barcelona
- Economy
- Claim escalated to airline
Krystelle I
Verified | Sep 6, 2025Montreal-Newark
Economy
Weather conditions
The flight was originally delayed due to technical issues then got cancelled due to weather conditions. Iβve pAssed 6hours at the airport, this could have been avoid, they knew about the weather earlier on. Its not fair. I arrive the following day at 5h30 pm again because of new delays. I did miss an event.- Montreal-Newark
- Economy
Michael B
Verified | Sep 5, 2025London-Halifax
Economy
Technical problems
The plane had an emergency landing due to illness and stated the aircraft maybe faulty Landed in Dublin Cancelled the flight Next flight was 5pm next day- London-Halifax
- Economy
Jeffrey P
Verified | Sep 5, 2025Winnipeg-Jacksonville
Economy
Air Canada never rebooked my cancelled flight. I had to take action, call them and wait for 3 hours on hold. Previously, calls were not being forwarded to agents because of the load. Had I not called myself, I have no idea what the airline would have done to rebook me.
- Winnipeg-Jacksonville
- Economy
Bessy R
Verified | Sep 5, 2025Toronto-Montreal
Economy
Claim escalated to airline
Strike
Flight was canceled at noon on August 15th, 2025. There was no other flight option offered through a different airline or on a different date. I needed to book my own flight through a different airline, arrived 2 days after and had to cancel some reservations made in Italy. Almost missed a wedding- Toronto-Montreal
- Economy
- Claim escalated to airline
Nataliya K
Verified | Sep 4, 2025Toronto-Prague
Economy
Strike
We successfully registered for our flight which had to be on 17.08 evening time in the morning of the same day. Flight cancellation info came the sameΒ day later, only ~7 hours before the flight only. Air Company gaveΒ only a proposition for alternative flight on 23.08. So, we had to stay in foreign country on another continent for 6 extra days. Luckily, we had a place to sleep but all other expenses for food, droggery and transportation we had to cover ourselves. Not saying about disruptions and extra unpaid vacancies at our jobs.- Toronto-Prague
- Economy
Louis-Philippe C
Verified | Sep 4, 2025Montreal-Madrid
Economy
Our initial flight from YQB to YUL got delayed and we missed our flight from YUL to Madrid (AC834). To recover from this, AirCanada booked us on a plane to Barcelona (flight AC822) and then, to Madrid (IB0404). Initially, we were supposed to get our checked luggages (2) at the final destination of Madrid. But when we arrived at Barcelona, no one was able to tell us If our luggages would follow the connection. An employee from Iberia told us to get in the flight and that everything must be OK. When we arrived in Madrid, we noticed with our AirTags that our luggages did not make the connection.
- Montreal-Madrid
- Economy
Abeer A
Verified | Sep 4, 2025Vancouver-Athens
Economy
Influence by other flights
My luggage was delayed for three days that's why I spent the money to buy some clothes and medication also some personal stuff like underwear.- Vancouver-Athens
- Economy
Carol T
Verified | Sep 4, 2025Toronto-Port-of-spain
Economy
Strike
To Whom it May Concern, I am writing formally on behalf of my husband and I as we express our dissatisfaction regarding the cancellation of our flight scheduled for flight AC984 on Monday August 18th, 2025. This cancellation has caused a significant inconvenience and financial strain for us. As a result of the cancellation, we were forced to rebook our travel with Caribbean Airlines for a flight on August 22. Unfortunately, this new ticket cost us considerably more than our original fare with Canadian Airlines; almost double the price of the original ticket with Air Canada per person. We have attached our original ticket with Air Canada and the cost per person for Caribbean Airlines. As you can see, the cost for both my wife and I was $772.46, however the cost to rebook in total was $2508.46. Moreover, this delay directly impacted our ability to return to our respective businesses in a timely manner. The prolonged absence caused strain on our client relationships, resulting in lost business opportunities. We take our commitments to our clients seriously, and this disruption ultimately reflects poorly on us and our services. Given the substantial financial burden and the negative effect on our business relationships, we are seeking appropriate compensation for the additional costs we incurred, including and pertaining to: the higher airfare and $200 for the extra food that we had to purchase for the days that we had to spend in Canada due to the cancellation. We understand that Air Canada was going through a hard time, but as customers of Air Canada we would like to be compensated for our troubles. I have enjoyed travelling with Canadian Airlines in the past and would like to see this matter resolved as soon as possible. Thank you for addressing this issue swiftly. I look forward to your prompt response. Please see the attached ticket receipts below! Best regards, Carol Telesford.- Toronto-Port-of-spain
- Economy
Carol T
Verified | Sep 4, 2025Toronto-Port-of-spain
Economy
Claim escalated to airline
Strike
To Whom it May Concern, I am writing formally on behalf of my husband and I as we express our dissatisfaction regarding the cancellation of our flight scheduled for flight AC984 on Monday August 18th, 2025. This cancellation has caused a significant inconvenience and financial strain for us. As a result of the cancellation, we were forced to rebook our travel with Caribbean Airlines for a flight on August 22. Unfortunately, this new ticket cost us considerably more than our original fare with Canadian Airlines; almost double the price of the original ticket with Air Canada per person. We have attached our original ticket with Air Canada and the cost per person for Caribbean Airlines. As you can see, the cost for both my wife and I was $772.46, however the cost to rebook in total was $2508.46. Moreover, this delay directly impacted our ability to return to our respective businesses in a timely manner. The prolonged absence caused strain on our client relationships, resulting in lost business opportunities. We take our commitments to our clients seriously, and this disruption ultimately reflects poorly on us and our services. Given the substantial financial burden and the negative effect on our business relationships, we are seeking appropriate compensation for the additional costs we incurred, including and pertaining to: the higher airfare and $200 for the extra food that we had to purchase for the days that we had to spend in Canada due to the cancellation. We understand that Air Canada was going through a hard time, but as customers of Air Canada we would like to be compensated for our troubles. I have enjoyed travelling with Canadian Airlines in the past and would like to see this matter resolved as soon as possible. Thank you for addressing this issue swiftly. I look forward to your prompt response. Please see the attached ticket receipts below! Best regards, Carol Telesford.- Toronto-Port-of-spain
- Economy
- Claim escalated to airline
Panteha T
Verified | Sep 3, 2025Calgary-San Francisco
Economy
No reason given
The delay of nearly four hours was caused by a strike involving the airlineβs flight attendants. This disruption was within the airlineβs control and not due to extraordinary circumstances outside their responsibility. As the delay resulted directly from airline crew issues, I am entitled to compensation under applicable regulations.- Calgary-San Francisco
- Economy
Djodjo Y
Verified | Sep 3, 2025Brussels-Montreal
Economy
Claim escalated to airline
Strike
Air Canada went on strike, and I was supposed to go with my family on August 16, 2025. However, I was given the opportunity to travel to John F. Kennedy International Airport in New York on August 20, 2025, which was not my destination because I was supposed to be in MontrΓ©al, Quebec. I reserved a car because I arrived quite late, and I also reserved a hotel room for me and my family to stay in throughout our trip. After that, we set off to get at MontrΓ©al on the 21st. The airline take care to accommodate us in a hotel in Brussels from the 16 until the 20 when we have been given the opportunity to get another aeroplane. In the meantime, our reservation for the car and place to stay in MontrΓ©al was charged. It was stressful and all the activities planned for the holiday were mess up.- Brussels-Montreal
- Economy
- Claim escalated to airline
Kennedy T
Verified | Sep 3, 2025Toronto-Port-of-spain
Economy
Strike
To Whom it May Concern, I am writing formally on behalf of my wife and I as we express our dissatisfaction regarding the cancellation of our flight scheduled for flight AC984 on Monday August 18th, 2025. This cancellation has caused a significant inconvenience and financial strain for us. As a result of the cancellation, we were forced to rebook our travel with Caribbean Airlines for a flight on August 22. Unfortunately, this new ticket cost us considerably more than our original fare with Canadian Airlines; almost double the price of the original ticket with Air Canada per person. We have attached our original ticket with Air Canada and the cost per person for Caribbean Airlines. As you can see, the cost for both my wife and I was $772.46, however the cost to rebook in total was $2508.46. Moreover, this delay directly impacted our ability to return to our respective businesses in a timely manner. The prolonged absence caused strain on our client relationships, resulting in lost business opportunities. We take our commitments to our clients seriously, and this disruption ultimately reflects poorly on us and our services. Given the substantial financial burden and the negative effect on our business relationships, we are seeking appropriate compensation for the additional costs we incurred, including and pertaining to: the higher airfare and $200 for the extra food that we had to purchase for the days that we had to spend in Canada due to the cancellation. We understand that Air Canada was going through a hard time, but as customers of Air Canada we would like to be compensated for our troubles. I have enjoyed travelling with Canadian Airlines in the past and would like to see this matter resolved as soon as possible. Thank you for addressing this issue swiftly. I look forward to your prompt response. Please see the attached ticket receipts below! Best regards, Kennedy Telesford.- Toronto-Port-of-spain
- Economy
Kennedy T
Verified | Sep 3, 2025Economy
Cancellation of Flight Cost Us More Than Double.
To Whom it May Concern, I am writing formally on behalf of my wife and I as we express our dissatisfaction regarding the cancellation of our flight scheduled for flight AC984 on Monday August 18th, 2025. This cancellation has caused a significant inconvenience and financial strain for us. As a result of the cancellation, we were forced to rebook our travel with Caribbean Airlines for a flight on August 22. Unfortunately, this new ticket cost us considerably more than our original fare with Canadian Airlines; almost double the price of the original ticket with Air Canada per person. We have attached our original ticket with Air Canada and the cost per person for Caribbean Airlines. As you can see, the cost for both my wife and I was $772.46, however the cost to rebook in total was $2508.46. Moreover, this delay directly impacted our ability to return to our respective businesses in a timely manner. The prolonged absence caused strain on our client relationships, resulting in lost business opportunities. We take our commitments to our clients seriously, and this disruption ultimately reflects poorly on us and our services. Given the substantial financial burden and the negative effect on our business relationships, we are seeking appropriate compensation for the additional costs we incurred, including and pertaining to: the higher airfare and $200 for the extra food that we had to purchase for the days that we had to spend in Canada due to the cancellation. We understand that Air Canada was going through a hard time, but as customers of Air Canada we would like to be compensated for our troubles. I have enjoyed travelling with Canadian Airlines in the past and would like to see this matter resolved as soon as possible. Thank you for addressing this issue swiftly. I look forward to your prompt response. Please see the attached ticket receipts below! Best regards, Kennedy Telesford.
- Economy
- Loss: β¬2508.46
- Desired solution
Man Kai Frank T
Verified | Sep 2, 2025Toronto-London
Economy
flight AC800 on 29/8 from Toronto to London wa delayed so I can't catch the connect flight on 30/8 from Dublin to London. Finally, they put us to flight on 1/9 from Dublin to London
- Toronto-London
- Economy
Carolina Ines M
Verified | Sep 2, 2025Montreal-Milano
Economy
Strike
Because of the strike, approximately 7 hours before the flight (check in completed, tickets not available because they were on the app), the same got cancelled, with promises by the company to find alternative in the next 3 hours after the cancellation. No alternatives flights were rebooked by the company, moreover the rebooking information were never clear and explained properly. It was impossible to speak with an real agent by calling the contact numbers on their website. By chance, we found an alternative flight on the Aircanada site, using TapAir as new company only the next day in the evening (Monday 18th). The alternative was not a direct flight, and the total delay at the arrival exceeded 72h compared with the original arrival date. (expected arrival 10am Monday 18th, arrival 5pm Thursday 21st) The whole situation, caused delays on the reopening of personal activities back home, and forced us to postpone important work meetings (with no guaranties to the work partners).- Montreal-Milano
- Economy
Alicia T
Verified | Sep 2, 2025Montreal-Montrose CO
Economy
Technical problems
I did purchase water, coffee and food at the Montreal airport but I didnβt save the receipts. I have attached a compensation for a cancelled flight with this claim and I would like to be reimbursed 1000 CAD because Air Canada did not provide a hotel and I am 88 years old and I had to sleep in the terminal. I also lost 2 days of my land tour in Italy due to the cancellation- Montreal-Montrose CO
- Economy
Tegan Y
Verified | Sep 1, 2025Calgary-London
Economy
Strike
I was due to fly back to the United Kingdom on 18th August, but Air Canada cancelled my flight, due to a strike. I was unable to contact them on the phone for a few days, as I kept being cut off. I finally managed to get through and they re-booked my flight for a week later. So my flight was for 25th August, instead of 18th August.- Calgary-London
- Economy
Paula G
Verified | Sep 1, 2025Bogota-Paris
Economy
Strike
My flight on August 17 was canceled due to a labor dispute at Air Canada. Although I was rebooked on another flight, I was notified the day before, which caused a lot of stress and anxiety for me and my family because I had booked my itinerary back in May.- Bogota-Paris
- Economy
Colm C
Verified | Sep 1, 2025Dublin-Vancouver
Economy
Strike
Flight cancelled 7 hours before departure Lost bus ticket at 35.30 bus eireann Place on alternative flight 1 day later with 11 hour stopover in seattle Bus service paid for at 87.98 total extra expense 134.28 Arrive 40 hours later and missed family event- Dublin-Vancouver
- Economy
Arlene M
Verified | Sep 1, 2025Toronto-Edinburgh
Economy
Strike
Flight was cancelled by Air Canada due to the cabin crew strike. We got a rebate on our flight and had to find alternative flight. We were given two hours notice our flight was cancelled. Rather than wait for them to find alternative flight we went ahead and booked alternative flight for 21st 3 days latter. I am a driver for tour operator and missed a tour that was to last 8 bays.- Toronto-Edinburgh
- Economy
Chloe G
Verified | Sep 1, 2025Calgary-Cape Town
Economy
Strike
They also lost my luggage. It has been missing for two weeks now. I have submitted several online forms for this and have received no response.- Calgary-Cape Town
- Economy
Mohammed E
Verified | Sep 1, 2025Denver-Casablanca
Economy
Claim escalated to airline
Air canada customer service were helpless, clueless, they didn't offer any alternative options like book my family on a different flight.
- Denver-Casablanca
- Economy
- Claim escalated to airline
Tyler B
Verified | Aug 31, 2025Montreal-Raleigh-durham
Economy
Strike
All flights were canceled and we were not able to fly back to our US destinations from Montreal. We had to rent a car service that would take us across the border into Vermont in order to buy new flights on a different airline from Vermont back home.- Montreal-Raleigh-durham
- Economy
Wing Ki Winky Y
Verified | Aug 31, 2025Toronto-London
Economy
Flight was delayed more than 2 hour from Toronto so ETA Dublin is later than the connect flight on 30/8. We need to take the next early morning flight on 31/8 which was caused us miss our our family trips as they have booked the car and wait for us on 30/8 at Heathrow airport .
- Toronto-London
- Economy
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