Air Canada complaints: comments, page 7
1,121 comments
Antonio F
Verified | Oct 22, 2025
Delhi-Mexico City
Economy
Weather conditions
The airline rebooked us in a fight from toronto to vancuver wich was 5 hour more flight, and finally flight to mexico city. They refuse us to give a directly flight from toronto to vancuver. They said the all the flight were overbooked and the refuse to give a flight for the next day sayng we had to pay for our stay in toronto because we can wait in the airport and the airline don t gonna pay the hotel in toronto. But they put our bags in the night flght to mexico city so the bags arrive 2 hours late of us .
- Delhi-Mexico City
- Economy
James T
Verified | Oct 21, 2025London-Montreal
Economy
Strike
air canada cancelled our flight late the night before. caused a huge amount of emotional stress, trying rearrange work and rebook the trip. Iβm self employed and lost the best pet of a weeks work as a result.- London-Montreal
- Economy
Uma Liz W
Verified | Oct 20, 2025Fredericton-Frankfurt
Economy
Technical problems
I often travel with Air Canada and now Iβm really disappointed. I booked a flight which was relatively fast and I payed more money for it than if I just wouldβve booked a flight with a longer layover in a different country. After my flight got cancelled because of mechanical issues I had to take a flight from Fredericton to Toronto from Toronto to Paris and from Paris to Frankfurt. I had a 6 hour layover in Paris and travelled over 9 hours longer than I was supposed too. I shouldβve arrived in Frankfurt at 8:10am but I finally arrived in Frankfurt at 5:45pm. So over all I paid more money for my flight so I have a relatively short travel (11 hours and 50 minutes) and at the end I travelled over 18 hours.- Fredericton-Frankfurt
- Economy
Galit Nadia T
Verified | Oct 19, 2025Calgary-Amsterdam
Economy
Technical problems
In the morning of 2 october (Calgary) we heard that our flight to Montreal was delayed but shortly after it was canceled because of technical issues. Our connected flights did not connect anymore because of the sudden changes. So then all our flights changed. Originally it was Calgary - Montreal - Amsterdam. But then it was Calgary - Vancouver - Dublin - Amsterdam. The re-scheduled flight in Dublin (Ireland, originally departure 09.30) was also canceled when we arrived in Dublin around 7.30 AM. Then there were no other connected flights available and we had a 12 hours delay, while we had a pretty bad jetlag. The flight in Dublin to Amsterdam left around 20:00 PM, not at the original time ((18.20) because there was another delay. We like to submit a claim because of the long delay, bad connections and late communication. Air Canada was not reachable. Also our suitcases should have gone straight through to Amsterdam, but we were NOT informed that our suitcases had to be picked up in Dublin. By accident we came to this knowledge on the airport in Dublin. We had to drag our suitcases with us all day because checking in to our next flight was not possible yet, non the less we tried, but because this next flight would departure 12 hours later we had to hold on the them for hours.- Calgary-Amsterdam
- Economy
Dean G
Verified | Oct 19, 2025Brussels-Montreal
Economy
Strike
On Oct 14, Brussels International Airport (Zaventem) (BRU) was experiencing a National Strike, all departure flights and arrival flights were canceled, So we have no alternative to book a night hotel stay, and Uber and meal. these are our out of packet costs- Brussels-Montreal
- Economy
Thomas G
Verified | Oct 17, 2025St. Louis-Cairo
Premium economy
Terrible airline --incompetent in every way
Because of incompetence of STL gate agent who refused to issue boarding passes for all legs of trip, we missed flight in Montreal and were rebooked in economy class versus premium economy which we paid for. In addition, due to incompetence of baggage handling, our bags were delayed--one for two days, one for five days which caused much anguish. Trying to get Air Canada to respond to our issues was absurd--they said we had to pay $999 each cancellation fee to try to get back the difference between premium economy and economy flights--absurd. Will NEVER fly them againOverall
gate agent would not issue all boarding passes causing us to miss flight and late luggage
NONE!
- St. Louis-Cairo
- Premium economy
Stella T
Verified | Oct 17, 2025Newark-Paris
Economy
No reason given
I have submitted request under EU law for the 600 Euros plus expenses. My request for the flight delay has been denied. They are still reviewing my expenses. This is unacceptable. I was never told what the delay was even about! Now it is bad weather? I find that odd. It caused a lot of disruption in my trip. I detailed everything in my letter that I uploaded, which I addressed to Michael Rousseau, the CEO. Five attempts, no response. Only now was I told to go through the platform again, which I did, and they rejected the 600 euros. The flight was in June!!!. Terrible. I will never fly with Air Canada again! Thank you for any assistance. Hello Stella, Thanks for contacting us about your request for compensation due to your flight disruption. If you have already submitted expenses for reimbursement, and are awaiting a response, please be assured that you will receive a notification once weβve fully assessed your reimbursement request. We've reviewed your booking and have confirmed the root cause and most significant contributing factor of your disruption: βThis flight was delayed due to bad weather outside our control. In accordance with the Air Passenger Protection Regulations, a flight disruption caused by this reason is determined to be outside our control and you are not eligible to receive any compensation. Learn more about your rights when there is a flight disruption. While this may not be the answer you are looking for, we apologize that you were not able to get to your destination at the originally planned arrival time. Please know that we are committed to serving you better the next time you fly with us. Thank you, Air Canada- Newark-Paris
- Economy
Enrico B
Verified | Oct 14, 2025Charlottetown-Frankfurt
Economy
Technical problems
I arrived at the airport, I checked in and handed my suitcases ,was waiting for boarding then they announced delayed , we waited for a couple hours then they announced the flight is canceled , and I received rebooking for next day , I arrived at my destination 19 hours later than expected- Charlottetown-Frankfurt
- Economy
Michael W
Verified | Oct 14, 2025Dublin-Windsor
Economy
Claim escalated to airline
Influence by other flights
I was notified while enroute to the airport that my Flight was delayed due to mechanical issues on an earlier flight . As a result, the 4+ hour delay meant i would have missed my connecting flight in Ontario and there were no other flights available to connect with until next day. This would have resulted in needing a hotel overnight in Toronto or being rebooked for next day resulting in me losing one day of my vacation; plus the cost of travelling home and back the following day to the airport again a combined distance of just under 500km. Automated notification system notified me that flight was delayed twice . I didn't arrive until next day. Airline offered nothing except reschedule to next day flight. Airline offered to route me through to a different destination in USA but I didnt have required Visas or means of transport from there to Canada.- Dublin-Windsor
- Economy
- Claim escalated to airline
Daniel W
Verified | Oct 13, 2025Toronto-Vancouver
Economy
Terrible Baggage Claim Services
My suitcase had gone missing, baggage claim made a decision not to reimburse my missing items, baggage claim never investigated my claim properly. Never checked security footage to confirm where my suitcase had went. Poor communication , results were based on laziness.Overall
- BAGGAGE CLAIM
- AMOUNT OF TIME ON HOLD FOR CUSTOMER SERVCE
- Toronto-Vancouver
- Economy
- Loss: β¬3000
- Desired solution
Expenses reimbursement
Antonio D
Verified | Oct 11, 2025Fort Lauderdale-Toronto
Economy
Technical problems
Original flight was scheduled for 12:45 pm. It was first delayed to 3:00 pm, then airline started telling us that the flight would likely be canceled but no official communication from airline. Around 2 pm I asked that my children and I be booked for the 8:25 pm. After that we left to go home and come back to the airport at 6 pm. The flight finally left around 9 pm. No clear communication from airline caused additional time wasted at the airport.- Fort Lauderdale-Toronto
- Economy
Anonymous member
Verified | Oct 11, 2025Toronto-St. Louis
Economy
Lost luggage with no follow up contact at all
First time customer of Air Canada. Over 3 1/2 million miles with US airlines. Luggage still not received/8 days late. No contact which is extremely disappointing. No direct phone numbers to call-why is that a policy. All forms filled out. How to proceed?? Will there be compensation if the luggage is lost?Overall
- Delayed luggage/no contact
- friendly flight attendants
- Toronto-St. Louis
- Economy
- Desired solution
Other - 8 DAY LUGGAGE DELAY. There should at least be a phone call. Submitted all the requested forms No idea of what is happening. Bad P.R.
Roxanne M
Verified | Oct 10, 2025Ottawa-Riga
Economy
Technical problems
They changed my connection several time. I ended up going through LHR + AMS so my journey was : YOW YYZ LHR AMS RIX instead of YOW YYZ BRU RIX They also lost my baggage and I had to buy essentials I arrived at 2230 at RIX I am in the military and I was late to my duty and didnβt have opportunity to go buy essential until the next day.- Ottawa-Riga
- Economy
Grace R
Verified | Oct 9, 2025Athens-Chicago
Economy
Technical problems
The airline had to stop in Amsterdam due to a medical emergency on the flight. Obviously this is out of the flights control, but I missed my connecting flight and had to stay in Canada overnight. This caused a lot of issues for me including missing work the next day. I arrived at my destination the following day, Wednesday September 24. The airline also kept my bag at the airport overnight so I had to go to a hotel without any of my stuff. I waited 3 hours at the airport trying to get my bags, but was ultimately told it was not possible. This was extremely frustrating as I couldn't change, take my medications, or even do a simple hygiene routine. I would like to be reimbursed for the ticket for these inconveniences. Thank you!- Athens-Chicago
- Economy
Nick V
Verified | Oct 9, 2025Athens-Sacramento
Economy
Problems at airport
I was scheduled to depart on September 28 from Toronto to Sacramento. We were delayed 24 hours for the next flight on September 29.- Athens-Sacramento
- Economy
Allison L
Verified | Oct 8, 2025Vancouver-Los Angeles
Economy
Technical problems
Parking brake failure. Then when we finally boarded again, we were further delayed due to be delayed. Then they realized there was no luggage on the plane.- Vancouver-Los Angeles
- Economy
Filippo Z
Verified | Oct 7, 2025Montreal-Miami
Economy
Influence by other flights
My flight was supposed to leave early. There was no plane at the gate so we had to wait until 1 PM to take takeoff.- Montreal-Miami
- Economy
Anonymous member
Verified | Oct 5, 2025Hyderabad-Dubai
Economy
Misleading Baggage Charge (Personal Item)
When I booked this flight via Air Canada web-site, the ticket mentioned that I could carry one Carry-on Baggage and one personal item. Part of this journey was operated by EMIRATES. During return flight from Hyderabad, EMIRATES staff didn't permit personal item and asked my wife to pay for excess baggage. Despite showing Air Canada ticket, they didn't listen and forced my wife to pay for excess baggage. She eventually paid INR 6385 (About $100 CAD)
- Hyderabad-Dubai
- Economy
- Loss: β¬100
- Desired solution
Refund
Mohammed S
Verified | Oct 5, 2025Hyderabad-Toronto
Economy
Misleading Baggage Charge (Personal Item)
I booked two way flight from Toronto to Hyderabad and back in January 2025 on Air Canada website. Part of this journey was operated by EMIRATES. We traveled to India on July 10th and my wife & my son returned back on September 09th. Air Canada tickets mentioned that we could carry one carry-on baggage and one personal item. But during return flight from Hyderabad to Dubai, the staff of EMIRATES didn't allow personal item and charged us INR 6385 (Roughly $100 CAD). My wife showed Air Canada ticket to the staff which mentioned that we could take one Carry-On Baggage and one personal item but EMIRATES staff told her that they still won't allow personal item and she will have to pay INR 6385.
- Hyderabad-Toronto
- Economy
- Loss: β¬6385
- Desired solution
Refund
Mazin R
Verified | Oct 5, 2025Detroit-Toronto
Economy
Weather conditions
We are 5 travelers contacting you regarding our return trip from Detroit to Stockholm Arlanda. This return trip started from Detroit on 28/7/2025 with departure at 16:10, stopover in Toronto and then direct flight from Toronto to Stockholm with departure time 21:40 and we were supposed to land in Stockholm on 29/7 11:40. The entire trip was supposed to be with Air Canada (AC). That trip was canceled in Detroit on 28/9 due to bad weather. The trip was booked instead on 29/7 with 2 stopovers in Toronto and London where the transit is 6 hours in London. Air Canada is responsible for the Detroit-Toronto-London route and SAS is responsible for London-Stockholm.- Detroit-Toronto
- Economy
Antonius V
Verified | Oct 4, 2025Montreal-Amsterdam
Economy
No reason given
Boardingprocedure was already delayed . After the boarding we were notified that there were system problems and that departure would be further delayed.- Montreal-Amsterdam
- Economy
Brian C
Verified | Oct 4, 2025Brisbane-Vancouver
Business
Cancelled Flight resulting in missing a family wedding
My wife (Diane Margaret Cosgrove) and I (Brian John Cosgrove) purchased air tickets through Holland America Air office. It was our intention to travel on 20th August to Vancouver then on to Portland OR to visit relatives and attend a wedding on 22 August in Portland. We are seeking compensation for the inbound Brisbane to Air Canada flight which was cancelled due to the Air Canada Strike. The flight substituted by Holland America for the cancelled flight on 20th August was 3 days later on 23rd August via Fiji Air FJ920 from Brisbane to Nadi and then onto Vancouver β FJ880. These rebooked Fiji Air flights did not meet our requirements to attend my nephewβs wedding in Portland as our connection to our Air Canada Portland Flight AC8650 on 20th August could not be met (flights purchased separately). We are seeking compensation due to: 1. The difference in the cost of flight FJ990 and FJ880 for Business class to the original AC25 Air Canada flight was significant β we paid Holland America Air $22,780.96 for the Air Canada business class flights. 2. The standard of the Air Fiji Flight was poor with the business class seats not fully flat seats as were on the Air Canada Seats on the cancelled flight. 3. The Air Fiji flight resulted in a 5 hour layover in Nadi rather than the direct Air Canada Flight. 4. The failure to attend the wedding in Portland caused us significant distress. Brian and Diane CosgroveOverall
- cancelled flight with substitute flight offered 3 days later with a cheaper carrier
- nil
- Brisbane-Vancouver
- Business
- Desired solution
Other - We are seeking a compensation voucher for future travel from Air Canada due to the cancellation of our flight AC36 20/08/2025, which resulted in us missing the wedding of a nephew.
Xiaohua L
Verified | Oct 4, 2025Los Angeles-Vancouver
Economy
Please refund me the round trip tickets. I had to fly on other airlines at last minute for more expensive tickets.
- Los Angeles-Vancouver
- Economy
Charles A
Verified | Oct 3, 2025Toronto-London
Economy
No reason given
1) First there was an hour delay. Rumour was this was due to maintenance overrunning. We had to change departure Gate. 2) Then there was another 1 hour plus delay which the airline was announced was caused by problems with the delivery of catering to the plane. 3) Then once we had got on the plane and it was taxiing, they announced the plane had to return to a Gate so an engineer could get on board to check a problem. 4) Then more delay as the engineer had to change a part so everyone had to get off and then everyone to get on board again- Toronto-London
- Economy
Mohamad S
Verified | Oct 3, 2025London-Ottawa
Economy
Strike
am writing to formally submit a claim for compensation regarding the cancellation of my flight. Just a few hours before departure, I received an email notification that my flight had been cancelled. This cancellation caused me significant disruption, as I had an urgent commitment and needed to be in Canada before August 17. My wife had a scheduled court hearing on that date, and it was essential for me to be present to support her. I can provide official court documents as proof of this matter. Due to the cancellation, I had no choice but to purchase another ticket with a different airline at a much higher cost in order to arrive on time. This unexpected expense and inconvenience were solely the result of the cancellation of my original flight. I kindly request compensation in accordance with the applicable passenger rights regulations, as well as reimbursement for the additional costs incurred. Supporting documents, including proof of travel and court records, can be provided upon request. Thank you for your attention to this matter. I look forward to your prompt response.- London-Ottawa
- Economy
Harjot Singh L
Verified | Oct 2, 2025Toronto-Delhi
Economy
Technical problems
My flight schdules from YYZ Airport at 18:30 and connect to Air India with 1 hour layover at London for my final destination at delhi .but my flight from torronto departed 2:30 hour late delay and I missed the connectivity and next flight schdule after 6 hour and further more 1 layover . I reached delhi at 8:00 am instead of 0:10 Am of 1 october- Toronto-Delhi
- Economy
Mary G
Verified | Oct 1, 2025Economy
Not much help for lost item my phone
Not delayed just having difficulty getting assistance to get my phone back.not able to speak to a real person after problem with filling out lost and found form- Economy
- Desired solution
Other - I was on flight 8233 from Toronto to Sudbury September 29th 8 am flight. I was sitting in seat 10 A. I put my phone in the seat pocket and fell asleep. I forgot I put my phone there and left the plane . When I realized this I called the airport and told them what happened. They said they called Toronto and gave them the information but it is out of their control. I gave them a contact number. So I tried to fill out the lost item form. Everything was ok until they wanted the IMEI/SIM numbers which I do not know and neither does my server Rogers or where I bought the phone. There was no one from air Canada I could call or get in touch with.My email is lorin2molly@gmail.com. A phone number to contact me is 705 6917975. My name is Mary Kathyrn Gifford. My phone is a Samsung 15 with no case. My address is 1051 Belfry Ave. Apt 30 P3A3M4..the phone is black . It is on airplane mode. I would appreciate it if someone could help me get my phone back.
Edie P
Verified | Oct 1, 2025Tokyo-Columbus
Economy
Technical problems
My flight was delayed hours three times causing me to miss my connecting flight in Toronto. I had to stay in a hotel for the night and catch a flight the next day 9/30/25 at 1415. This led me missing work, I as Tod there was nothing that could be done and I would have to use PTO. I was given two meal vouchers once on my second flight departing Toronto.- Tokyo-Columbus
- Economy
Conor O
Verified | Sep 30, 2025Dublin-Toronto
Economy
Weather conditions
The scheduled flight was a morning flight leaving Dublin. No public transport would have got me to the airport before flight departure that morning, so in order to ensure I would not be impacted by traffic, I drove up the night before and stayed in a hotel close to airport. However if I knew the flight was going to depart much later in the day, I would taken public transport, not have to pay for a hotel and not pay for parking. So for expenses I would like the price of the hotel and parking reimbursed and in addition seek mileage. Round trip for mileage was 470km- Dublin-Toronto
- Economy
Myrna S
Verified | Sep 30, 2025Toronto-Rome
Economy
Claim escalated to airline
Technical problems
We were first delayed from our 7:30pm for 1/2hr, then 31/2hrs and had to deboard the plane. A new plane and we would leave at 11pm. Then delayed boarding to 11:15, then 11:45, then crew could not fly and pushed our boarding to 11:45 and we boarded after or around 12:45 and finally take off was 2am.- Toronto-Rome
- Economy
- Claim escalated to airline
John S
Verified | Sep 29, 2025Economy
Need an Incident Report for Insurance Co
In need of an Incident Report about cancellation of Air Canada Flight 899 from Athens to Montreal on September 13, 2025. Guest names are John Skvarce and Dianne Nysse. Their Air Booking Number is JKSISX. This Incident Report is being required by the travel insurance company insurance John Skvarce and Dianne Nysse. Please send the Incident Report to John Skvarce at skivvy22@gmail.com.- Economy
- Desired solution
Other
Dave M
Verified | Sep 29, 2025Honolulu-Vancouver
Economy
Most terrible customer service ever experienced on a flight. Barely saw an attendant.
No blanket, no pillow, no in-flight meals unless you paid extra, ( 6 hour flight!!!), one drink only provided, one tiny snack, and seat belt light on continuously for 5 hours....no consistent turbulence for more than 1 mins ... utterly disgusted with the way we were treated.Overall
- Utter lack of customer service and basics expected on a 6 hour flight
- None
- Honolulu-Vancouver
- Economy
- Desired solution
Other - How about not charging for food on a 6 hours flight like the majority of other air lines and providing more than a tiny bag of micro pretzels and one drink!!! Provide a blanket and pillow too on 6 hours of flying. Oh and how about turning off the seatbelt signs when there is no hint of turbulence for 3 hours!!! Done a lot of flying and this appalling flight experienced is matched only by Ryanair... For a national carrier it is an absolute disgrace, for simple decency you should be treating customers as the most valuable resource and look after them, instead of ignoring them... Unfortunately I am booked into another flight with this shambles in 17 days time. Already dreading it...
Stefan B
Verified | Sep 29, 2025Rome-Toronto
Economy
Influence by other flights
Your flight AC907 to Toronto is delayed further until 18:00 because security processes on an earlier flight caused the scheduled aircraft to arrive late. We're sorry for the inconvenience, and we'll keep you updated if anything changes. To check your trip status or to learn more about your rights when there's a disruption, visit flyac.ca/wfq6eyye- Rome-Toronto
- Economy
Grainne C
Verified | Sep 28, 2025Toronto-Dublin
Economy
Claim escalated to airline
Technical problems
We flew San Francisco to Toronto and then Toronto to Dyblin. Our flight in Toronto was due to depart at 20.40pm but we were delayed for 5 hours- Toronto-Dublin
- Economy
- Claim escalated to airline
Tiffany D
Verified | Sep 28, 2025Toronto-Nashville
Economy
Passenger Discomfort and REFUND
Dear Air Canada Customer Relations, I am writing to formally request compensation under the Air Passenger Protection Regulations (APPR) for the significant delay my husband and I experienced on September 2, 2025, while traveling on Flight AC1717 from Toronto (YYZ) to Nashville (BNA). Flight & Delay Details β’ Scheduled Departure: 4:50 p.m. EST β’ Actual Departure: 8:03 p.m. EST β’ Scheduled Arrival: approx. 6:50 p.m. CST β’ Actual Arrival: 9:33 p.m. CST β’ Total Delay at Arrival: Over 2 hours, approaching 3 hours Chronology of Events We carefully documented the sequence of events during this disruption: β’ 5:45 p.m. β Aircraft returned to gate due to βtechnical issues.β β’ 5:57 p.m. β Announcement: plane being checked, passengers remained onboard. β’ 6:08 p.m. β Announcement to buckle up for second departure attempt. β’ 6:13 p.m. β Announcement: waiting on ground crew, another five minutes. β’ 7:00 p.m. β Still at gate, no announcements. Cabin conditions uncomfortable; passengers fanning themselves due to lack of air circulation. β’ 7:11 p.m. β Pilot announcement: βa few more challenges,β no clear departure timeline. β’ 7:34β7:40 p.m. β Passengers instructed to be seated, still at gate. β’ 7:43 p.m. β Began pushback from gate. β’ 7:48β7:50 p.m. β Moving toward runway but still grounded. β’ 8:03 p.m. β Takeoff. β’ 9:33 p.m. CST β Landed in Nashville. Reason for Complaint Air Canada has classified this disruption as an βunscheduled maintenance issueβ not eligible for compensation. However: β’ The extended time at the gate (with no clear updates or communication) and repeated failed departure attempts indicate operational and scheduling failures within the airlineβs control. β’ Passengers, including my husband and myself, remained onboard in uncomfortable conditions (no air circulation) for nearly two hours without proper accommodations or timely communication. β’ Under the APPR, delays within the carrierβs control, even if related to maintenance, entitle passengers to compensation when arrival at destination is delayed by more than 3 hours, or when the carrier failed to manage the situation reasonably. Requested Resolution Given the documented timeline and circumstances, we are requesting: 1. Compensation under the APPR for both passengers on this itinerary. 2. Reimbursement for any eligible out-of-pocket expenses incurred due to the disruption. I am attaching supporting evidence, including notes and screenshots, which confirm the delay details. I kindly request a prompt review and response within 30 days, as required by the APPR. Sincerely, Tiffany Dawn Dennis Swain Andrew Dennis Booking Reference: 2ZQGGW Ticket Numbers: 014230208350402/ 014230208350502 Email: Tiffanyd.barrow@gmail.com Phone: (615) 723-8797
- Toronto-Nashville
- Economy
- Desired solution
Kaiwei S
Verified | Sep 28, 2025Phoenix-Vancouver
Economy
Technical problems
Our next flight was rescheduled by Air Canada and booked with American Airline on the next day 10:34am and arrived on 16:20pm on 8/31- Phoenix-Vancouver
- Economy
Caroline B
Verified | Sep 28, 2025Vancouver-Paris
Economy
Strike
On July 30 2025, my kids and I had traveled by train from Nantes, France (where we live) to Paris, France to take a flight to Vancouver, Canada (Air Canada flight) to visit my family. The night before the flight, I was informed that the flight from Vancouver to Toronto (first leg of the trip) was canceled, and they were not able to book us onto another flight the next day in order to make the 2nd flight from Toronto to Paris due to the airline workers' strike. They were equally unable to book us onto another flight until August 19 2025 (3 days delay), which we eventually took that brought us back to Paris via Seattle on August 20th. However, due to the lack of trains back to Nantes, we had to stay overnight in a hotel and then take a train the next day back to Nantes. I had originally requested reimbursement for the hotel and the extra cost of purchasing the new train tickets (which amounted to about 200β¬), since we missed the train because we arrived 3 days later. Three weeks after my request for reimbursement, the airline responded that since the hotel and train were after arrival to the final destination, they would not reimburse. I had to miss 4 days of work, and the kids were actually supposed to go to summer camp (centre d'aΓ©rΓ©) for 2 of the days, which we had to pay (about 80β¬ for both kids for 2 days) even though they didn't go.- Vancouver-Paris
- Economy
Abigail W
Verified | Sep 28, 2025Dallas-Fort Worth-Zurich
Economy
Problems at airport
Long layover, late arrival, did not get to pick the seats on the new flight which we had picked and paid for on the disrupted flight. The airline did not give us any options for an earlier arrival, and stated there were no upgrades available either. We had already boarded and was sitting on the plane when they announced the flight disruption. This disruption was due to the airline not checking their plane for safety before boarding. We watched the plane sit all morning, and multiple people passed by checking the plane, only after we boarded the plane did they find the safety issue. Due to the delay we had to pay for an extra day of the rental car that we didnβt get any use of the car out of.- Dallas-Fort Worth-Zurich
- Economy
Sasha S
Verified | Sep 28, 2025Dallas-Fort Worth-Zurich
Economy
Problems at airport
The plane for flight AC1070 on September 20, 2025 was not able to take off due to a mechanical issue. This caused a delay of 4+ hours, and we were re-routed to fly to ZRH via Air France. Our arrival time at our destination in ZRH was around 8-9 hours later than the initial arrival time with Air Canada.- Dallas-Fort Worth-Zurich
- Economy
Sandhya P
Verified | Sep 27, 2025Phoenix-Toronto
Economy
Weather conditions
Flight was delayed and eventually canceled. We have been at airport for more than 12hrs. Stressful for arranging next flight and re arranging rental car at the Toronto airport. We are now scheduled to arrive on Saturday at 1:30 pm if we leave on time.- Phoenix-Toronto
- Economy
Gillian N
Verified | Sep 25, 2025Dublin-Calgary
Economy
Technical problems
We had booked business class which we flew from Dublin. Unfortunately because of the delay 2 hrs in Dublin we missed the connecting flight in Toronto and after a further 2.5hrs delay the plane we had to take had no business class. More like economy plus seats. Very disappointing- Dublin-Calgary
- Economy
Piero D
Verified | Sep 24, 2025Venice-San Francisco
Economy
Technical problems
There was a technical problem with the aircraft. We were made to wait for over four hours because of these technical issues, only to then be told that the flight was cancelled. After that it took another three to four hours to get our suitcases back, and after another 3 hours we were finally able to leave the airport, to return the next day for an alternative flight. The technical issue had already been evident on the flight arriving in Venice, but it seemed they were not able to fix it in time for departure. The airline provided two food vouchers, one for β¬8.00 and one for β¬20.00 for dinner. They also provided a hotel for the night and transport to get there. However, the hotel was not close to the airport (about 20 minutes away), and there were only three cars to transport more than 200 passengers to different hotels. As a result, I had to wait about two hours for the transfer to my hotel, arriving there around 11.30 pm. I arrived at my final destination (San Francisco) the following evening, with a further (albeit short) delay on my United Airlines connection. I had work scheduled on Sunday as I am a freelancer, and I had to cancel it and reschedule for another day.- Venice-San Francisco
- Economy
Angelo D
Verified | Sep 24, 2025Toronto-Munich
Economy
Technical problems
The airline did not provide the specific reason for delay, however, we noted that they were changing tires on the landing gear. It appeared that the time delay was to wait for the spare parts to arrive.- Toronto-Munich
- Economy
Dennis S
Verified | Sep 24, 2025Los Angeles-Keflavik
Economy
No reason given
.Our flight to Toronto was 3 1/2 hours late causing us to miss our connecting flight to Reykjavik and cruise ship. We had to stay in hotels and fly to lsafjordur to meet the cruise ship on 8/29. l can produce the hotel and airfare cost next week. Our luggage arrived 2 days late.- Los Angeles-Keflavik
- Economy
Salina A
Verified | Sep 23, 2025Paris-San Diego
Economy
Influence by other flights
The flight from Paris to Montreal was delayed on the tarmac, this was not due to weather. This caused a delay that caused me to miss my connection. I was then rerouted to another city, Montreal to Los Angeles, then Los Angeles to San Diego. Originally I was to arrive in San Diego on September 22nd 2025 at 7:30 p.m., the rescheduling then had me arriving in San Diego September 23rd at 10:00 a.m. when Flight ac779 arrived in Los Angeles I opted to rent a car and drive the remainder of the trip.- Paris-San Diego
- Economy
Anonymous member
Verified | Sep 23, 2025Sydney-Toronto
Business
Rebooking after a flight cancellation is almost impossible
AC cancelled the YQY to YYZ flight (2nd day in a row). I have several follow-on flights that are affected by this cancellation. AC customer service reps don't understand this problem. They are rude, argumentative and decline to listen. If anyone should go on strike with AC it should be the passengers.Overall
- Flight cnacelled: Rebooking impossible
- Sydney-Toronto
- Business
- Desired solution
Other
Justine D
Verified | Sep 22, 2025New York-Montreal
Economy
No reason given
First of all this flight was delayed few times before and they finally announce its cancel and we have to take the other one from the same compagny. But the other one was also late one h, so we arrive in Montreal around 10H30.- New York-Montreal
- Economy
Joyce L
Verified | Sep 22, 2025Madrid-Mexico City
Economy
No reason given
From what i got, the flight was forst dΓ©layΓ©e due to a technical issue then due to the weather. We landed at 5am the next day instead of 23:15. And they were moving us from one departure gate to another multiple times.- Madrid-Mexico City
- Economy
Anju H
Verified | Sep 21, 2025Edmonton-Pittsburgh
Economy
Technical problems
Flight was delayed from Edmonton due to a TECHNICAL ISSUE, AND DUE TO THIS, MY CONNECTION WAS MISSED. The next flight was after 9 PM from Toronto. I landed at 10.30 PM IN Pittsburgh after A LONG WAIT AT TORONTO WITH MY PET, WHICH WAS VERY inconvenient.- Edmonton-Pittsburgh
- Economy
Taylor L
Verified | Sep 20, 2025Washington-Montreal
Economy
Technical problems
they claim it was cancelled due to a safety issue, but that is quite inconsistent with the information shared during the delay and on the intercom. They said it was delayed due to non-safety maintenance like a broken seatbelt- Washington-Montreal
- Economy
View more