Air Canada complaints: comments, page 5
1,121 comments
Ehab A
Verified | Feb 11, 2026
Cairo-New York
Economy
No reason given
It is important to note that my original flight was from Montreal then they flew me to Toronto where I was outside the international flights gate entrance on the floor from 12am to 4am. I felt humiliated, homeless, and destroyed. Please note this was after a 5 hour flight from Cairo to Heathrow then a 8 hour flight from Heathrow to Montreal. This was the worst experience of my life. I tried talking to the lady at the desk in Montreal and they gave me this horrible replacement flight solution of waiting in Toronto from 12am to 4am on the floor since the chairs are made for Anti-laying-down for some reason. Last time i'll ever fly Air Canada again.
- Cairo-New York
- Economy
Bessy T
Verified | Feb 9, 2026Toronto-Holguin
Economy
Technical problems
Our flight was delayed by more than five hours, resulting in the loss of half a day at our destination. Regardless of the cause, this delay significantly impacted the trip we paid for, and Air Canada should provide compensation for the portion of the service that was not delivered.- Toronto-Holguin
- Economy
Taelynn O
Verified | Feb 8, 2026Montreal-Prince George
Economy
No reason given
Right before boarding, there was a cancellation for no reason, and my flight, which was originally supposed to arrive in Prince George via an excluded side, was switched to a flight via Montreal-Calgary-Vancouver - Prince George, so my flight, which was supposed to arrive in Prince George at 2:30 PM, arrived at 9:40 PM. I departed from Brazil, but the change required more connections. My family had cleared their schedules to pick me up and even made dinner reservations, but they ruined all my plans and made me tired. I ended up on a 36-hour flight. It was ridiculous.- Montreal-Prince George
- Economy
Walter Q
Verified | Feb 7, 2026St. John's-Phoenix
Economy
Loss of Luggage - delays - terrible service and attitude
Loss The first day to to cancellation, second day missed connecting flight due to late departure, rerouted through Vancouver - Phoenix. No luggage (golf clubs and Clothing for me, clothing for my wife). My luggage arrived day and half late - had to rent clubs and by golf shirts (approximately $100 Canadian). My wife bought $150 worth of clothing but returned same for refund as she finally received he clothing after 3 full days. By arriving late we lost our shuttle service ($100 US) On return lost two days as we were cancelled twice - had to stay at hotel in Toronto (hotel and food approximately $500 Canadian. Had flight to Halifax cancelled - then given later flight. Flight from Halifax to St. John's late again. Customer service on way to Phoenix were rude, guy didn't know how to reroute us - had to get two female colleagues to assist him - would not speak to us directly or make eye contact but just whispered to co-workers ignoring us - same thing when rebooking on flight home at Phoenix Airport. Lost almost three days of a two week vacation and out of pocket $700 Canadian. Treated with no respect by many Air Canada representatives. Working through Air Canada's complicated form process is a nightmare (most likely very intentional). Extremely stressful and totally fed up with process and attitude of Air CanadaOverall
loss of luggage
- St. John's-Phoenix
- Economy
Anonymous member
Verified | Feb 3, 2026Tehran-Frankfurt
Economy
Flight cancelation reimbursment
On January 9, I had a ticket from Tehran (Iran) to Toronto, which I purchased from Air Canada. (Tehran to Frankfurt Operated by LUFTHANSA, then Frankfurt to Toronto Operated by AIR CANADA). Upon arriving at Imam Khomeini International Airport (IKA) in Tehran, Iran, I discovered that there was no scheduled Lufthansa flight operating. The Lufthansa office at the airport was closed, and I had not received any prior email or notification regarding the flight cancellation. As a result of this unexpected cancellation, I missed my connecting flight from Frankfurt to Toronto. With no assistance available at the airport, I was forced to purchase an alternative Iranian Airlines flight to Turkey at my own expense. After reaching Turkey, I contacted Air Canada to request a replacement flight; however, my request was declined, and I was required to purchase another ticket. Due to these circumstances, I experienced severe travel disruption from January 9 to January 12, when I finally arrived in Toronto. During this period, I was required to stay overnight at a Turkish airport and incurred extremely high additional costs, despite having already paid in full for my original ticket. During this process, Air Canada advised me to contact Lufthansa, while Lufthansa insisted that Air Canada was responsible, since the ticket was purchased through Air Canada. This lack of coordination between the two airlines placed an unfair burden on me as a passenger.Overall
- No cancellation message was received
- Tehran-Frankfurt
- Economy
- Loss: β¬3453
- Desired solution
Marie-Ange R
Verified | Feb 2, 2026San Jose Del Cabo-Toronto
Economy
We were denied boarding by air Canada on our return flight AC 976 from San Jose de Caboβs Mexico to Toronto, a ticket that was fully paid for . We were told that the flight was overbooked and the reason was they had additional staff members that needed to get back to Toronto and air Canada staff takes priority over passengers ! We were then sent off to another hotel for 3 days and was not even equivalent to where we were staying during our vacation. We were treated with no respect no class and were totally inconvenienced for 3 days . We finally got home via Vancouver to Toronto on Jan 27 at 6:15 am !! Jus really poor and disrespectful service from air Canada
- San Jose Del Cabo-Toronto
- Economy
Harjinder K
Verified | Jan 31, 2026Delhi-Toronto
Economy
Technical problems
My kids and mother flight was from delhi to yyz but air canada cancelled the flight saying that its technical issue.Later on air canada provided us another flight that has stay in the montreal and my kids was crying and they dont want to take 2nd flight from yul to yyz so, i travel with my husband to montreal on the car and than bought the ticket from yul to yyz to bring my mother and kids with me .it was so horrible and i had awake like 2 nights for this problem and i called the airline day before if they can provide me free air ticket explaining the sitatuation about my kids but they refuse to give it away and i spend 800 dollars from pocket in order to buy the ticket . I want compensation for the three tickets that was for my kids and mother and full refund for the ticket i bought only due to the situation caused by air canada- Delhi-Toronto
- Economy
Marie-Ange R
Verified | Jan 30, 2026San Jose Del Cabo-Toronto
Economy
We were denied boarding fo no good reason on Jan,24th AC 976 to Toronto and were finally sent home 3 days later via Vancouver To Toronto which made our trip a lot longer, and a lot of stress and inconvenience . We cAME HOME AT ^ AM ON jAN.27TH STRESSED OUT AND TREATED VERY POORLY BY aIR cANDA sTAFF.
- San Jose Del Cabo-Toronto
- Economy
Stephen James P
Verified | Jan 30, 2026San Jose Del Cabo-Toronto
Economy
We were bumped off our flight by Air Canada ( Jan.24th AC 976 to Toronto ) even though had a fully paid and valid ticket. They caused us a lot of stress ,no help and only re booked us 3 days later and we had to go home via Vancouver to Toronto which was a major incovenience. The accomdations of the hotel were not equal to where we were staying at before and they put us in the cheapest location far from the beach with no access to the beach. We wewre lied to and treated with no respect. we want compensation for this.
- San Jose Del Cabo-Toronto
- Economy
Rachel B
Verified | Jan 30, 2026Fredericton-Vancouver
Economy
No reason given
Flight was delayed, had to stay the extra night in Fredericton. Have not received my hotel amount or my meal from the restaurant. Then you lost my luggage and it took a week to get back to me when I was told it would arrive the next day.- Fredericton-Vancouver
- Economy
Menard C
Verified | Jan 30, 2026Toronto-Manila
Economy
No reason given
Dear Air Canada Customer Relations, I am submitting a formal complaint regarding severe disruption, denied boarding, and delayed baggage on our journey under booking reference AYTD73. We were originally booked on AC745 (YYZβSFO), connecting to UA189 (SFOβManila). AC745 was delayed by approximately 3 hours, which jeopardized our onward connection. As a result, Air Canada rebooked us to UA2462 (YYZβSFO). However, at Toronto Pearson Airport, we were denied boarding on UA2462 despite holding confirmed rebooked seats. We were then placed back on AC745, which departed with the same 3-hour delay. Due to these disruptions, we missed UA189 and were rebooked onto the next available flight, resulting in our arrival in Manila on December 26 at approximately 21:00 instead of our original arrival on December 25. This constitutes a delay of over 24 hours at final destination. This delay occurred entirely within Air Canadaβs control and originated in Canada. Under the Air Passenger Protection Regulations (APPR), we are entitled to compensation for a delay exceeding 9 hours, as well as for denied boarding. Compounding this situation, one of our checked bags was delayed in transit. The delayed baggage file number is SFOAC83627, reference number 0014517445. The missing bag contained essential clothing, shoes, and items required for my parentsβ 50th wedding anniversary celebration on December 27. Due to the delayed arrival and missing luggage, we were unable to access essential items, particularly during our overnight delay on Christmas Eve in San Francisco when most establishments were closed. The disruption caused significant distress, financial loss, and emotional impact on our family, especially given the importance of the occasion we were traveling for. I am requesting: β’ Compensation under APPR for delay and denied boarding β’ Reimbursement for expenses related to delayed baggage β’ Additional consideration for failure to provide adequate care during the extended delay Please confirm receipt of this complaint and advise on compensation within the required response period. Sincerely, Menard /Aliza Callos Booking Reference: AYTD73 Contact Information: icczz@yahoo.com/6479919577- Toronto-Manila
- Economy
Alfredo O
Verified | Jan 29, 2026Toronto-Montreal
Economy
Placed on SBY IN TO ???? ETKT 0142310968234. LAGGAGE NEVER IN THE PLANE. NEVER ARRIVED IN MADRID. LAGGAGE RECIVED 2 DAYS LATER, NO PROBLEM. WHY SBY IN TO . ?
Placed on SBY IN TO ???? ETKT 0142310968234. LAGGAGE NEVER IN THE PLANE. NEVER ARRIVED IN MADRID. LAGGAGE RECIVED 2 DAYS LATER, NO PROBLEM. WHY SBY IN TO . ?Overall
- Paced on SBY ?
--------
- Toronto-Montreal
- Economy
- Desired solution
Other
Stephen James P
Verified | Jan 28, 2026San Jose Del Cabo-Toronto
Economy
We checked into airport in San Jose de Cabos and they bumped us off the returning flight to Toronto as it was overbooked ( even though we had a fully paid and valid ticket ) they denied us access. That day they made room for additional Air Canada Staff that was returning to Toronto, They told us Air Canada staff takes priority over the passengers ! With all the delays we finally arrived via Vancouver to final detination in Toronto at 6:00 am on Tuesday Jan.27th .This was a significant inconvenience to myself and my wife and financially it was not good as I lost at least $1125 in wages as the stress and emotional fatigue we endured was not right. They made us go all the way from Vancouver with no sleep and not even an offer of a hotel or food. Absolutely nothing from Air Canada which is really tough to accept as senior citizens. Very disappointed with the lack of respect and compassion that we never recived from Air Canada throughout our interruption.
- San Jose Del Cabo-Toronto
- Economy
Jodie W
Verified | Jan 28, 2026Fort Lauderdale-Toronto
Economy
Terrible Customer Service!.
We were delayed for 12 hours and never provided current updated information. The agents would not give a proper answer.Overall
- Lack of Communication
- Nothing
- Fort Lauderdale-Toronto
- Economy
- Loss: β¬1871.26
- Desired solution
Refund
Expenses reimbursement
David B
Verified | Jan 26, 2026Montreal-Detroit
Business
TWO CANCELLED FLIGHTS. ONE FROM TORONTO AND THE SECOND FROM CHICAGO.
THE CONNECTING AIR CANADA FLIGHT FROM TORONTO TO DETROIT WAS CANCELLED WITH THE EXPLANATION THAT THERE WAS AN ISSUE WITH A SHORTAGE OF MANPOWER. WE WERE THEN FORWARDED TO CHICAGO. IN CHICAGO WE THEN ENTERED THE NEXT PLANE TO GO TO DETROIT. WE WERE ALREADY ON THE RUNWAY WHEN THE PILOT WAS CALLED BACK TO THE GATE. A LOT OF LUGGAGE HAD NOT BEEN ENTERED INTO THE PLANE. WE ARRIVED AT THE GATE FOR THE LUGGAGE BUT THIS WAS NOW SUNDAY EVENING AT MIDNIGHT AND THERE WERE NO PERSONNEL AVAILABLE TO LOAD UP THE LUGGAGE, WE WAITED FOR ONE HOUR UNTIL 1AM BEFORE SOMEONE WAS LOCATED TO LOAD THE LUGGAGE. THE PLANE STARTED BACK TO THE RUNWAY. HOWEVER A VERY STRONG SNOWSTORM BEGAN TO HAPPEN. THE PILOT ANNOUNCED THAT HE NOW HAD TO GO TO BE SPRAYED ANTIFREEZE. THE PILOT FOUND OUT THAT THERE WAS A LINE OF PLANES WAITING TO BE SPRAYED. THE PILOT ANNOUNCED THAT HE WOULD HAVE TO WAIT A WHILE TO BE SPRAYED. HE WAS RUNNING OUT OF TIME TO CONTINUE FLYING AND RETURNED TO THE GATE. AND THE FLIGHT TO DETROIT WAS CANCELLED. I WAS OFFERED A REPLACEMENT TICKET FOR TWO DAYS LATER (TUESDAY EVENING) WITH ONLY ONE HOTEL NIGHT FOR SUNDAY NIGHT. I WAS TOLD THAT MONDAY NIGHT WAS MY PROBLEM AT MY COST. I TOLD THE SENIOR REPRESENTATIVE THAT I WOULD RATHER GO TO DETROIT BY GREYHOUND BUS INSTEAD OF WAITING TWO DAYS WITHOUT KNOWING IF THE NEXT FLIGHT MIGHT ALSO BE CANCELLED. I PURCHASED TWO BUS TICKETS AND THEN WENT TO GET OUR TWO LUGGAGES. THESE WERE MISSING. UPON QUERY I WAS TOLD THAT THE LUGGAGES WERE STILL IN TORONTO. WE TOOK AN UBER AND ARRIVED AT THE BUS STATION AND FINALLY IN DETROIT WITHOUT ANY LUGGAGE. THE NEXT DAY I CALLED AIR CANADA FROM DETROIT FOR MY LUGGAGE. NOW I WAS TOLD THAT THE LUGGAGE WAS IN CHICAGO. THEY FINALLY DELIVERED THE TWO LUGGAGES ON THURSDAY FOUR DAYS LATER. WE WORE THE SAME CLOTHES FOR FIVE DAYS (SUNDAY TO THURSDAY). I DID NOT FLY FROM CHICAGO TO DETROIT WHICH I HAD PAID FOR. AS WELL AS INCURRING UBER AND GREYHOUND BUS EXPENSES. WE WANT TO BE COMPENSATED AND REFUNDED FOR THE FLIGHT WE DID NOT USE AND ALL THE DIFFICULTIES THAT TOOK PLACE SUCH AS UBER AND GREYHOUND BUS. WE ARRIVED IN DETROIT 20 HOURS AFTER LEAVING MONTREAL.Overall
- CANCELLED FLIGHT DUE TO MANPOWER SHORTAGE
- BUSINESS CLASS CONVENIENCE
- Montreal-Detroit
- Business
- Desired solution
Stella H
Verified | Jan 26, 2026Willemstad-Toronto
Economy
Technical problems
Our flight kept being delayed until 8pm when it was canceled. We were left homeless for a night with small child with no help/assistance from Air Canada. We got rebooked to a new morning flight for 9:30 am. This flight was further delayed: β1. Crew Scheduling & Controllability βThe captain explicitly informed all passengers that part of the delay (9hrs) was a direct result of Air Canada failing to secure timely crew accommodations. The crew was forced to wait from 12:00 AM until 8:00 AM before their mandatory 10-hour rest period could even begin. Under the Air Passenger Protection Regulations (APPR), crew scheduling and management are considered "within the carrierβs control" and are not safety-related exclusions. β2. Prior Mechanical Issues βIt is our understanding that the aircraft experienced technical issues the day prior to its scheduled flight to CuraΓ§ao. These issues were not sufficiently rectified, leading to the subsequent failure. Maintenance issues resulting from a failure to follow a scheduled maintenance program are deemed within the carrierβs control and are not "extraordinary circumstances." β3. Failure of Duty of Care β Air Canada did not provide the required vouchers or accommodations during the delay. We were forced to source and fund our own lodging. This is a direct violation of your "Duty of Care" obligations. I have attached the receipts for these expenses and expect full reimbursement.- Willemstad-Toronto
- Economy
Rasty H
Verified | Jan 26, 2026Willemstad-Toronto
Economy
Claim escalated to airline
Technical problems
Our inbound flight kept being delayed until about 8pm when it was canceled. We were left "homeless' with a small child and had to search for accommodation (95% of hotels booked due to new years). We were rescheduled to a new morning flight (9am). This flight was delayed to 7pm after we got to the airport - Air Canada did not book accommodation for crew so they had to wait at the airport since midnight until 8am to start their mandatory 10 hr rest). As per the captain over the intercom (may be recorded) - someone at Air Canada dropped the ball. We spent that day at the airport and got home 26 hrs after initially scheduled. The initial cause according to Air Canada was maintenance/technical problems, blamed on safety. Thae aircraft that was to fly to Curaçao on 29th and pick us up experienced technical problems one day earlier day in Florida. We got absolutely no support from Air Canada while left homeless overnight with a small child.- Willemstad-Toronto
- Economy
- Claim escalated to airline
Glenda W
Verified | Jan 25, 2026Vancouver-Comox
Economy
Booking a 25 minute flight for two days later
Delayed then flew to Comox to return to Vancouver as to weather however booking a flight for 2 days later for customer is not reasonable for a 25 minute flight. Due to high volume of complaints unable to reach Air Canada and was very stressful for all and inconvenient all round.Overall
- Booking two days later
- Vancouver-Comox
- Economy
- Loss: β¬300
- Desired solution
Expenses reimbursement
Alessandro S
Verified | Jan 25, 2026Los Angeles-Toronto
Economy
Snow in canada, very bad experience
Dear Customer Service, I am writing to file a complaint regarding my Los AngelesβToronto flight on January 24, which was delayed by over three hours due to adverse weather conditions and snow. While I understand safety comes first, the lack of timely updates and support during the disruption was disappointing. Please confirm the flight cancellation and advise on my options for refund or rebooking, as well as any compensation eligibility under your policy. I would appreciate a prompt response and written confirmation of the next steps. Sincerely, Alessandro Scalone- Los Angeles-Toronto
- Economy
- Loss: β¬248.98
- Desired solution
Refund
John P
Verified | Jan 22, 2026Miami-Toronto
Economy
Technical problems
i made a claim for meals and transportation with them. put on flight next day at 7:25 am and they put us up in a hotel We had a planned event Sat Jan 17 we missed due to the cancelled flight.- Miami-Toronto
- Economy
David W
Verified | Jan 22, 2026Economy
Staff tell lies / misinformation
I have been lied to and the situation has now put my wife in a life threatening situation as she has dementia. This is due to the extreme stress she is underOverall
- delayed luggage
- Economy
- Desired solution
Other
David W
Verified | Jan 22, 2026Economy
Staff tell lies / misinformation
Air Canada has put my wife into a life threatening position as she has dementia and her bag has now been missing for 5 days. You cannot get through to Air Canada which is a deliberate policy. The worst airline EVER I have had the misfortune to deal withOverall
- delayed luggage
- Economy
- Desired solution
Other
Zion Asher P
Verified | Jan 21, 2026Manila-Houston
Economy
Technical problems
We had an issue with our connecting flight from Vancouver, Canada to Houston, Texas. We arrived at Vancouver, Canada on December 13, 2025 at 6:00 am and waited in the airport for our connecting flight initially set to depart at 9:50 am but it was delayed and moved to 1:00 pm and they eventually canceled this flight due to technical problem. The only flight option presented to us was a United Airlines flight at 3:30 pm, which included a layover in San Francisco, California resulting in a 9-hour travel time. This was very challenging for us considering we had already endured a 14-hour travel from Manila, Philippines to Vancouver, Canada with a 3-year-old toddler. Air Canada booked us on their next flight on December 14, 2025 which was scheduled to depart at 9:50 am, but unfortunately, it was delayed again and moved to 1:00 pm due to technical problem. We arrived in Houston, Texas at 7:00 pm on December 14, 2025 after experiencing travel disruptions that made the journey very stressful and utterly exhausting.- Manila-Houston
- Economy
Alan Natanael R
Verified | Jan 21, 2026Zihuatanejo-Montreal
Economy
Technical problems
Our flight was scheduled to depart from Zihuatanejo Airport at 3:45 p.m. and arrive in Montreal at 9:50 p.m. However, the first notice we received was a 15-minute delay, which seemed acceptable as these things can happen. When we began boarding the plane, already seated and on the runway waiting for takeoff, the captain announced that we could not take off yet because part of the air conditioning system was not functioning properly. We remained on the runway for one hour, and when the issue could not be repaired, we were asked to disembark, walk back to the waiting area, and stay there until the problem was resolved. This was the waiting area of a very small airport, with no restaurants or places to buy food. No solutions were offered to us, and we were left waiting for several hours. Eventually, we were allowed to board the plane again, and we finally took off at 8:22 p.m. It was a terrible experience.- Zihuatanejo-Montreal
- Economy
Claudine K
Verified | Jan 20, 2026Montreal-Toronto
Economy
Problems at airport
The plain was delayed for serveras dag due too strike. Complication with conection to copenhagen. I did not get the sitting place that i ordern i was sitting uncorfortable pinched betweed two people.i had also to paid taki for a long trip to the airport twice.- Montreal-Toronto
- Economy
Linda S
Verified | Jan 20, 2026Sydney-Toronto
Economy
Influence by other flights
On the AC website I attempted a claim but was denied / ineligible because the delay was due to weather. However I have several emails from AC saying delay was due to delays with other carriers impacting this flight 8483. I can provide additional emails if required.Once we landed in TO weather was clear but we could not leave the plane (pilot explained) due to a lack of trained ground crew who were unable to attach the ramp to the plane so we could disembark. No mention was made of weather. βThis flight is delayed because of an earlier delay with the inbound scheduled aircraftβ. There was no restaurant at the airport so we were without food. We were not offered complimentary food or beverage other than the usual. The flight was delayed 5 hours and 17 minutes. We were supposed to land at 14:19. We landed at 19:36. And waited an additional hour for a ramp to be attached.Pilot and crew kept apologizing and were clearly also frustrated. One flight attendant said she was planning to get drunk. It had been that kind of day.my family had to arrange extra animal care because of the lateness of our arrival.- Sydney-Toronto
- Economy
Constantin A
Verified | Jan 19, 2026Bucharest-Toronto
Economy
No reason given
We called Lufthansa and they said to call Air Canada. Maria Apostol is traveling with assistance in wheelchair no speak English. we were supposed to arrive in Canada on Oct 23/2025 but the connection flight at Frankfurt got cancelled and reschedule for next day. Very stressful and uncomfortable because the language barrier , tiredness, she has a heart surgery and needs her medication at the right time. Too much stress for elderly people.- Bucharest-Toronto
- Economy
Peter P
Verified | Jan 19, 2026Fort Lauderdale-Schonefeld
Economy
Claim escalated to airline
Flight from YUL to BRU was delayed about 4 hours, which means we missed the flight BRU to BER. We received new flight going BRU-FRA and FRA-BER. The Flight BRU to FRA was delayed due to technical Problems and missed the flight FRA to BER. Got a later flight to BER.
- Fort Lauderdale-Schonefeld
- Economy
- Claim escalated to airline
Manfred Wilhelm P
Verified | Jan 19, 2026Fort Lauderdale-Schonefeld
Economy
Claim escalated to airline
Flight from YUL-BRU 4 h delay and missed flight to BER, Got rerouted via FRA, but flight BRU-FRA delayed and had to get a later flight to BER. Rental car (Sixt) had given away our car already and had to take a larger car, which increased the price for the car as well.
- Fort Lauderdale-Schonefeld
- Economy
- Claim escalated to airline
Anonymous member
Verified | Jan 19, 2026Amsterdam-Toronto
Economy
flight cancelation that caused loss of work and extra expenses.
my wife and I flight was canceled and were forced to spend another night at the hotel airport. The hotel jacked up the price to 408.08 euros and we had to eat for a day there. I missed a full day of work and important meetings.Overall
- flight cancleed
- Amsterdam-Toronto
- Economy
- Loss: β¬569.83
- Desired solution
Expenses reimbursement
James S
Verified | Jan 11, 2026Business
Terrible Customer Service !!
Called is three hours for a change from business class to economy we asked for a business class meals. The flight attendants were rude unhelpful. You figured that was common sense they wouldβve said of course you could still have your business class meals.Overall
- Moved us from business class to economy
- Nothing
- Business
- Loss: β¬500
- Desired solution
Aleksander D
Verified | Jan 11, 2026Punta Cana-London
Economy
I am writing to formally submit a complaint regarding the extremely unprofessional and unhelpful conduct of your staff at Toronto Pearson Airport, which caused significant distress and inconvenience to me and my travel companions. On December 23, 2025, I was scheduled to fly on AC935 from Punta Cana to Toronto, with a connecting flight AC858 to London. Due to the delay of AC935, we were informed onboard that we would miss our connection to London, and our flight was rebooked for 23:00 the following day, December 24, 2025. As AC858 was also delayed (see attached screenshots), baggage staff were informed to transfer our luggage to the London flight, which was confirmed via the Air Canada app. However, when we arrived at the transit gate, the gate had been closed and no staff were present. The only person we found nearby wearing an Air Canada lanyard appeared disoriented and not like an actual staff member. We then proceeded to the check-in desk to request assistance in getting through security to board our flight. There, we were met with rudeness, lack of professionalism, and indifference. We showed our flight number and informed the individual, who identified themselves as a manager, that the plane was still waiting and our luggage was already onboard. Despite this, the person stated we would not make it and refused to contact the gate, claiming they did not care, even after we insisted. All relevant information was visible in the Air Canada app. As a result of this negligence and unprofessional behavior: We were forced to spend Christmas Eve at the airport, separated from our family. We missed our Christmas Day with family. We incurred additional expenses, including parking fees and a special holiday fee for horse care. This experience was extremely stressful and completely avoidable had your staff acted professionally. I request appropriate financial compensation for the delay, distress, and additional expenses, as well as a formal acknowledgment of the staffβs behavior and action taken to prevent such incidents in the future. I have attached screenshots and supporting documentation for your review. Should this claim be rejected, I reserve the right to escalate the matter to higher authorities, including the Canadian Transportation Agency.
- Punta Cana-London
- Economy
A J
Verified | Jan 10, 2026Punta Cana-London
Economy
I am writing to formally submit a complaint regarding the extremely unprofessional and unhelpful conduct of your staff at Toronto Pearson Airport, which caused significant distress and inconvenience to me and my travel companions. On December 23, 2025, I was scheduled to fly on AC935 from Punta Cana to Toronto, with a connecting flight AC858 to London. Due to the delay of AC935, we were informed onboard that we would miss our connection to London, and our flight was rebooked for 23:00 the following day, December 24, 2025. As AC858 was also delayed (see attached screenshots), baggage staff were informed to transfer our luggage to the London flight, which was confirmed via the Air Canada app. However, when we arrived at the transit gate, the gate had been closed and no staff were present. The only person we found nearby wearing an Air Canada lanyard appeared disoriented and not like an actual staff member. We then proceeded to the check-in desk to request assistance in getting through security to board our flight. There, we were met with rudeness, lack of professionalism, and indifference. We showed our flight number and informed the individual, who identified themselves as a manager, that the plane was still waiting and our luggage was already onboard. Despite this, the person stated we would not make it and refused to contact the gate, claiming they did not care, even after we insisted. All relevant information was visible in the Air Canada app. As a result of this negligence and unprofessional behavior: We were forced to spend Christmas Eve at the airport, separated from our family. We missed our Christmas Day with family. We incurred additional expenses, including parking fees and a special holiday fee for horse care. This experience was extremely stressful and completely avoidable had your staff acted professionally. I request appropriate financial compensation for the delay, distress, and additional expenses, as well as a formal acknowledgment of the staffβs behavior and action taken to prevent such incidents in the future. I have attached screenshots and supporting documentation for your review. Should this claim be rejected, I reserve the right to escalate the matter to higher authorities, including the Canadian Transportation Agency.
- Punta Cana-London
- Economy
A J
Verified | Jan 10, 2026Punta Cana-London
Economy
Horrible Air Canada staff at Toronto Airport!
I am writing to formally submit a complaint regarding the extremely unprofessional and unhelpful conduct of your staff at Toronto Pearson Airport, which caused significant distress and inconvenience to me and my travel companions. On December 23, 2025, I was scheduled to fly on AC935 from Punta Cana to Toronto, with a connecting flight AC858 to London. Due to the delay of AC935, we were informed onboard that we would miss our connection to London, and our flight was rebooked for 23:00 the following day, December 24, 2025. As AC858 was also delayed (see attached screenshots), baggage staff were informed to transfer our luggage to the London flight, which was confirmed via the Air Canada app. However, when we arrived at the transit gate, the gate had been closed and no staff were present. The only person we found nearby wearing an Air Canada lanyard appeared disoriented and not like an actual staff member. We then proceeded to the check-in desk to request assistance in getting through security to board our flight. There, we were met with rudeness, lack of professionalism, and indifference. We showed our flight number and informed the individual, who identified themselves as a manager, that the plane was still waiting and our luggage was already onboard. Despite this, the person stated we would not make it and refused to contact the gate, claiming they did not care, even after we insisted. All relevant information was visible in the Air Canada app. As a result of this negligence and unprofessional behavior: We were forced to spend Christmas Eve at the airport, separated from our family. We missed our Christmas Day with family. We incurred additional expenses, including parking fees and a special holiday fee for horse care. This experience was extremely stressful and completely avoidable had your staff acted professionally. I request appropriate financial compensation for the delay, distress, and additional expenses, as well as a formal acknowledgment of the staffβs behavior and action taken to prevent such incidents in the future. I have attached screenshots and supporting documentation for your review. Should this claim be rejected, I reserve the right to escalate the matter to higher authorities, including the Canadian Transportation Agency.Overall
- Lack of professionalism, rudeness, not helpful
- none
- Punta Cana-London
- Economy
- Desired solution
Angela S
Verified | Jan 10, 2026Toronto-Bologna
Economy
Technical problems
- I arrived at my final destination at 17:23 instead of 13:16 - We got a 15$ voucher on our boarding pass for meals and they changed my connecting flight - I was supposed to go to work in the afternoon after my flight but couldn't go anymore- Toronto-Bologna
- Economy
Kristina M
Verified | Jan 10, 2026Punta Cana-Munich
Economy
No reason given
There was a 4 hour delay on our flight from Toronto to Munich. When we boarded the plane, we were informed that there is a technical issue with the aircraft and the pilot cannot fly it. So we had to wait for a new plane to come. We were given food vouchers for CAD 15 to be used at the airport. In the end our plans for Munich were ruined because of the late arrival. I submitted a claim through their website but they got the flight number wrong and I cannot submit a new one with the correct flight number. So thatβs why Iβm trying to make another claim through your service here.- Punta Cana-Munich
- Economy
Cheryl R
Verified | Jan 9, 2026Ottawa-Punta Cana
Economy
Flight delays and cancellation s due to aircraft maintenance
Our original flight from Ottawa was first delayed (due to mechanical problems) then cancelled. We wee rebooked several times as our first rebooked flight also got cancelled due to mechanical issues. The flight was rerouted through Montreal (instead of the direct flight we had booked), but due to the incoming plane arriving late, we missed out connection in Montreal and had to be rebooked AGAIN. We arrived at our destination 20 hours later than the original ticket indicated. I feel that under the Air Passenger Protection Regulations, I am entitled to $1000 because I reached my final destination over 9 hours later than the original ETA. My Travel Agent had already submitted a request for the refund of our first night in the resort.Overall
- Flight delays and cancellations
- Customer Service
- Ottawa-Punta Cana
- Economy
- Desired solution
Christopher H
Verified | Jan 9, 2026Tokyo-Newark
Economy
Influence by other flights
First the flight was delayed because they said that the plain was held up at the other location. Then they told us that another plane was having mechanical issues so we couldn't move. Then the plane had to be de-iced because of the weather. This made us over 6 hours delayed total in the beginning. I missed my connecting flight to Newark and they put me in a hotel in Canada and rebooked me for the next morning, almost 12 hours after my original flight had been scheduled. So in total by the time I arrived in Newark I was over 12 hours delayed from my intial arival time.- Tokyo-Newark
- Economy
Allison M
Verified | Jan 8, 2026Calgary-Bridgetown
Economy
No reason given
Luggage was lost in Toronto airport en route to Barbados. It was 6 days before I received it. I spent my only day in Barbados shopping for a few clothes, shoes and toiletries to replace some of the items that I'd packed, hoping that my luggage would soon arrive. Five days later I bought a few more clothes in Bonaire as I only had 2 tops and one pair of shorts and I had given up hope that my luggage would even arrive.- Calgary-Bridgetown
- Economy
Aiwen Y
Verified | Jan 7, 2026Toronto-Hong Kong
Economy
No reason given
On 7th jun 2025 AC189 scheduled departure was 8:00am. Around 6:00am my sister(Aiwen Yan, Chinese and not speaking English well) saw by the gate screen mentioned 3 hours delay, she knew the connection flight is only 2 hours, so she went to the service desk, they gave her the next connecting flight no . CX867. 15:05. At around 11:00 they announced 12:00 is the new departure time. The plane left the gate but after 20min on the runway, it returned because there was someone unwell. Emergency! 2 passengers went out. My sister arrived in Vancouver 15:00, no way she could catch the 15:05, so finally she got the CX865 01:20. She had a total of 13 hours delay in Hong Kong. I claimed to AirCanada, with the case no: CAS-9364540-B5V7J5β. Aircanda did call my sister around one month later mentioning the delay was not their fault, out of sympathy they are willing to give a 20% discount voucher for purchasing next ticket by AirCanada. My sister did not accept that.- Toronto-Hong Kong
- Economy
Aiwen Y
Verified | Jan 7, 2026Toronto-Hong Kong
Economy
No reason given
On 7th jun 2025 AC189 scheduled departure was 8:00am. Around 6:00am my sister(Aiwen Yan, Chinese and not speaking English well) saw by the gate screen mentioned 3 hours delay, she knew the connection flight is only 2 hours, so she went to the service desk, they gave her the next connecting flight no . CX867. 15:05. At around 11:00 they announced 12:00 is the new departure time. The plane left the gate but after 20min on the runway, it returned because there was someone unwell. Emergency! 2 passengers went out. My sister arrived in Vancouver 15:00, no way she could catch the 15:05, so finally she got the CX865 01:20. She had a total of 13 hours delay in Hong Kong. I claimed to AirCanada, with the case no: CAS-9364540-B5V7J5β. Aircanda did call my sister around one month later mentioning the delay was not their fault, out of sympathy they are willing to give a 20% discount voucher for purchasing next ticket by AirCanada. My sister did not accept that. Best regard Iman Yim on behalf of my sister Aiwen Yan- Toronto-Hong Kong
- Economy
June K
Verified | Jan 7, 2026Calgary-London
Economy
Dreadful Customer service in Economy after being downgraded from Premium due to flight delay
Outward flight number β Premium Economy - AC861 I would like to start on a positive note, our outward-bound flight to Vancouver, Flight AC861, 17.12.2025, was exemplary. The seating, the food and the excellent service from cabin staff, definitely a 10/10. However, I feel compelled to mention a very different experience and contrast on our return flight. We should have caught a flight from Calgary to Vancouver to connect for our onward journey to London Heathrow. Our flight to Vancouver was delayed by 45 minutes which meant, clearly, we would not make it for our flight to London, with only 15 minutes to transfer. We went to the Calgary airport, much earlier than originally planned to see what could be done about this. This in itself was upsetting as it meant we lost valuable hours with our daughter who we had travelled to visit. The staff at the airport were wonderful, friendly, compassionate, understanding and helpful. They were able to transfer us to a direct flight to LHR. Unfortunately, the only seats available were in economy, so we were downgraded from Premium Economy. We accepted this as for personal reasons we needed to be home on 28.12.2025. We received a very prompt compensation payment which was much appreciated. Return flight number AC850 - downgraded to economy due to a delay Our experience of economy, in our opinion and in contrast to Premium Economy, was nothing short of dreadful. The staff were ambivalent to our existence, the food was appalling, the toilets were a disgrace. At some point, in the early hours of the flight, I used the call button for an attendant as I was extremely thirsty, the attendant arrived promptly but basically, she shouted at me βwhatβs the matter, whatβs the problemβ, I was totally shocked. I said to her βthere is no problemβ but explained to her that I needed water, she, without exaggeration, threw a small bottle of water at me and declared that there was βplenty of water at the back of the plane should I need moreβ. Firstly, in my opinion there is no need to speak to a paying customer in that manner, secondly we had not been made aware that water was available. I understand that the difference in premium and economy will have some impact on service, but to this degree, I think it is unacceptable. Especially being shouted at by a member of the cabin staff. I believe it is important to highlight this to your customer services as I believe it is essential that all passengers/customers are treated with respect, regardless of what they have paid for their passage. Kind regards, June & Andrew KyleOverall
- Poor customer service on return flight
- None
- Calgary-London
- Economy
- Desired solution
Other - Apology
June K
Verified | Jan 7, 2026Premium economy
Dreadful Customer service in Economy after being downgraded from Premium due to flight delay
Outward flight number β Premium Economy - AC861 I would like to start on a positive note, our outward-bound flight to Vancouver, Flight AC861, 17.12.2025, was exemplary. The seating, the food and the excellent service from cabin staff, definitely a 10/10. However, I feel compelled to mention a very different experience and contrast on our return flight. We should have caught a flight from Calgary to Vancouver to connect for our onward journey to London Heathrow. Our flight to Vancouver was delayed by 45 minutes which meant, clearly, we would not make it for our flight to London, with only 15 minutes to transfer. We went to the Calgary airport, much earlier than originally planned to see what could be done about this. This in itself was upsetting as it meant we lost valuable hours with our daughter who we had travelled to visit. The staff at the airport were wonderful, friendly, compassionate, understanding and helpful. They were able to transfer us to a direct flight to LHR. Unfortunately, the only seats available were in economy, so we were downgraded from Premium Economy. We accepted this as for personal reasons we needed to be home on 28.12.2025. We received a very prompt compensation payment which was much appreciated. Return flight number AC850 - downgraded to economy due to a delay Our experience of economy, in our opinion and in contrast to Premium Economy, was nothing short of dreadful. The staff were ambivalent to our existence, the food was appalling, the toilets were a disgrace. At some point, in the early hours of the flight, I used the call button for an attendant as I was extremely thirsty, the attendant arrived promptly but basically, she shouted at me βwhatβs the matter, whatβs the problemβ, I was totally shocked. I said to her βthere is no problemβ but explained to her that I needed water, she, without exaggeration, threw a small bottle of water at me and declared that there was βplenty of water at the back of the plane should I need moreβ. Firstly, in my opinion there is no need to speak to a paying customer in that manner, secondly we had not been made aware that water was available. I understand that the difference in premium and economy will have some impact on service, but to this degree, I think it is unacceptable. Especially being shouted at by a member of the cabin staff. I believe it is important to highlight this to your customer services as I believe it is essential that all passengers/customers are treated with respect, regardless of what they have paid for their passage. Kind regards, June & Andrew KyleOverall
- Poor customer service on return flight
- Premium economy
- Desired solution
Other
Dawit M
Verified | Jan 5, 2026Calgary-Addis Ababa
Economy
My original flight itinerary was scheduled to pass through Montreal, but it was canceled and delayed by one full day due to weather conditions. While I understand that weather related disruptions can occur, I was later rebooked on an alternative route through Toronto, which I accepted in good faith. This change resulted in an unexpected 20 hour layover at Toronto Pearson Airport. During this time, no accommodation, meal vouchers, or any form of assistance was provided. As a traveler with limited financial resources, I did not have enough money to leave the airport or rent a hotel room for even one night. Consequently, I was forced to remain inside the airport for the entire duration of the layover. What made this situation even more distressing was the complete lack of support. I contacted your customer service by phone while I was in Toronto to ask for help or possible alternatives. I was informed that nothing could be done, and no solutions or guidance were offered. There was no assistance at all from anyone, despite the length of the layover and the difficult circumstances. Spending 20 hours overnight in the airport without proper rest, comfort, or support was physically exhausting and emotionally stressful. The absence of meaningful assistance or accountability significantly worsened the situation. I believe this matter deserves review, and I respectfully request that you consider appropriate compensation or acknowledgment of the hardship caused by this experience.
- Calgary-Addis Ababa
- Economy
William S
Verified | Jan 5, 2026Ottawa-Billund
Economy
Flight delay initially due to bad weather but turned into the engine freezing. Montreal Flight was delayed by 3 hours, followed by missing the airplane to Frankfurt. Redirected to London and had to wait another 10 hours (plus the time zone skip). Was provided business class on the trip to London, and the staff was very helpful. Landed in London, had to wait the 10 hours in the airport. Finally I landed home at 19:50, followed by my luggage being lost. Got it the following day.
- Ottawa-Billund
- Economy
Barb G
Verified | Jan 3, 2026Toronto-Calgary
Economy
Weather conditions
Kept getting delayed and delayed and at the last minute they cancelled flight after waiting many hours. They kept me on standby for the next day.- Toronto-Calgary
- Economy
Leonardo Israel G
Verified | Jan 2, 2026Monterrey-Gdansk
Economy
Technical problems
Due to a delay on my flight from Monterrey to Toronto and Toronto- Frankfurt, I was unable to catch my scheduled connecting flight from Frankfurt to Gdansk. As a result, I was rebooked on alternative flights and had to travel via Munich instead of Frankfurt in order to reach my final destination, GdaΕsk. Because of this disruption, I arrived at my final destination approximately 10 hours later than originally scheduled- Monterrey-Gdansk
- Economy
Tushar D
Verified | Dec 31, 2026Toronto-Mumbai
Economy
Successful claim
2 of a 3.5 day family reunion trip after 20-years planned for close to a year to Goa was ruined between not having clothes for planned events, aside from stress and time-wasted chasing for baggage updates, tracing, and follow-ups. Also, bag was opened and rifled through - items damaged = 1.) Perfume: Louis Vuitton Afternoon Swim bottle broken-off; 2.) Diesel Belt Buckle broken (can't even imagine what they were doing to have managed this); 3.) Medications pouch missing. Broken Damaged Items value and more importantly replacement costs not included in any of the submissions
- Toronto-Mumbai
- Economy
- Successful claim
Augustine W
Verified | Dec 29, 2026Toronto-Hong Kong
Economy
Augustine Wong (and my wife Catherine Yuk Yee Wong)
My original flight was from YYZ to HKG via YVR (Nov.10), but due to Air Canada flight delays, my wife and I along with other passengers missed the connection flight to HKG (which was scheduled to arrive on Nov.10 16:45pm). AC did rebook us on a new flight via Beijing but with long (6+ hrs, 9pm to 4am next day) waiting at Beijing airport . As a result, we missed our hotel booking which already paid ($210 Cdn), and also occurred unnecessary dinner/breakfast expenses (about $150 Cdn) at the Beijing airport. In addition, when I finally arrived Hong Kong, my luggage was broken, but the service booth handling this was closed, what cost me $250 Cdn.Overall
- Flight cancellations causing long waiting for new connection flight (6+ hrs) and missed an already booked hotel
- Toronto-Hong Kong
- Economy
- Loss: β¬2000
- Desired solution
Augustine W
Verified | Dec 29, 2026Toronto-Hong Kong
Economy
Augustine Wong (and my wife Catherine Yuk Yee Wong)
My original flight was from YYZ to HKG via YVR (Nov.10), due to Air Canada flight delays, my wife and I along with other passengers missed the connection flight to HKG (which was scheduled to arrive on Nov.10 16:45pm). AC did rebook us on a new flight via Beijing but with long (6+ hrs) waiting at Beijing air canada (9pm to 4 am next day). As a result, I missed my hotel booking but had to pay, and also occurred unnecessary dinner/breakfast expenses at the Beijing airport. In addition, when I finally arrived Hong Kong, my luggage was broken, but the service both was closedOverall
- Flight cancellations causing long waiting for new connection flight (6+ hrs) and missed an already booked hotel
- Toronto-Hong Kong
- Economy
- Loss: β¬1000
- Desired solution
Refund
Expenses reimbursement
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