Air Canada complaints: comments, page 3

Navyn S

Verified | Jul 4, 2026

Vancouver-Hong Kong

Economy

Child Abuse whilst boarding AC007

I am a kid traveling by your airplane on 28 June 2026 from Vancouver to Hong Kong. My ticket number is 014-9551271235 while my booking number is CN2WP4. On that day, the boarding time was unreasonably delayed. There was a chao near the boaring gate. Your ground staff failed to organize the passengers who formed a long line without segregation of Zone 1-2 and Zone 3-6. A lady in uniform split and merged the passengers along the long queue. Once a female staff asked my family to go forward to the gate, we proceeded to the boarding gate. Ironically, another lady at the gate asked my family to go back to the long queue. I was very tired and frustrated at that moment. Finally, I reached the gate with my hand-carry baggage. Please see the photo. My hand carry is the black one. I used to take it to your airplane before. There was no problem at all. Before boarding, I had already removed the lithium battery and kept it safe in my waistbag. However, a man at the gate did not allow me to bring my baggage. I don't understand that it is simply a wheeled baggage without any power. That guy looked like a villain. He ordered me to remove all stuffs from my baggage and put it in my backpack. As a kid, you may imagine how big a backpack that I could carry. The man just repeatedly asked us to follow his instruction. Finally, my mom got a tote bag and helped me to transfer my toys, snacks and stuffs from my baggage to a tote bag. My dad consulted the man how he would handle my baggage. In return, he was even humiliated by your male staff at gate. It was so saddening to begin my summer vacation with your flight. Having boarded the airplane, my younger brother and I could not eat and sleep. We skipped two meals. Afterwards, we have been suffering from PTSD due to Child and Senior Abuse. Until now, I don't know where my baggage has gone. Nobody of your company cares about my feeling and help me since the date of flight.

Overall

Child Abuse
NA

Vancouver-Hong Kong
Economy

Desired solution

Other - Apology

Mona A

Verified | Jul 3, 2026

Toronto-Prague

Economy

Successful claim

We didn’t receive our luggage in the hotel until 11-1130pm. My daughter didn’t have any clothes any underwear, we were very tired and was hoping that we could use the day for our trip but for the most part we lost the whole day just looking for options to wear and also just wasted our time. We called many times and didn’t receive any answer other than it will arrive. I also bought some necessary toilettary but misplaced the receipt and didn’t include that here. We had total of 3 luggage’s missing.

Toronto-Prague
Economy
Successful claim

Anonymous member

Verified | Jul 2, 2026

Toronto-Singapore

Economy

Extra unreasonable luggage charge

My daughter Jiaran Liu is a secondary school student, she is very shy and dares not to talk with strangers. Jiaran left from Toronto to Singapore on June 30. Before she left we weighed her luggage , it is around 52lb, she didn't take a carry on luggage and only took a backpack with her. When she checked in ,she was charged $100 for the overweight luggage, When she checked in her luggage in Singapore, it was 23.7 kgs. I also send the photo of the weight in Singapore .She thinks she is not supposed to pay $100 for 700g-overweight. She felt very upset after she was charged $100 extra. We are looking forward to get $100 back

Overall

Charge extra luggage fee

Toronto-Singapore
Economy

Loss: €100
Desired solution

Refund

Expenses reimbursement

Mary S

Verified | Jul 2, 2026

Toronto-Athens

Economy

Problems at airport

We had a delay of 45 min from Toronto Aircanda we were in the plane for 2 1/2 hr in athens even though we landed because there was no open gate, and then 1hrs for us to get our suitecases this cased me to lose the connecting flight and had to pay for other means of transportation to reach my destination of Kefalnonia Greece, I was exacused and tired my blood pressure had hit the roof , please help me with a refund. I would appreciate anything that you could do.

Toronto-Athens
Economy

Anonymous member

Verified | Jun 28, 2026

Economy

Terrible service from air canada,for 2 eldery person over age of 80 /having one person trnasfering 4 passenger on a wheel chair from on gate to another

Montreal air port on may 8/two elderly person on a heel chair/air canda using one employee to transfer them from one gate to another

Overall

2 eldery persons/using wheel chair service have to wait for 10 hours to get the next flight/because of one persion transferring 4 person on a wheel chair from one gate to another/pilot left 15 minutes earlier than his time,knowing 2 eledry person on whee

Economy

Desired solution

Anonymous member

Verified | Jun 28, 2026

Ottawa-Fort Lauderdale

Economy

terrible customer service/for eledery couple who use wheel cahirs/pilot left earlier with no consideration/wait at the airport for 10 hours as you dont assigned/just one person to take 4 passenger,from gate to the other leaving to usa/my spouse is diabeti

we were delayed for 10 hours at montrealm airport on may 8e/how you do that for 83 and 79 years old using your wheel chair service/one person transporting 4 person on wheel chair from one gate to another/one of them diabetic have to wait at the airport for 10 jhours to catch the next flight/why pilot left airport 15 minutes earlier than his actual flight???????

Overall

we are 84 and 80 years old,with wheel chair support,flight ac 8002 fromottawa to montrea; arrived montreal airport at 650am/wheel chair personell one person have to look after 4 passenger/our flioght from montral to fort lauderdale leave at 8.05/we arriv

Ottawa-Fort Lauderdale
Economy

Desired solution

Kreshen D

Verified | Jun 26, 2026

Montreal-Luxemburg

Economy

No reason given

We made our booking with Air Canada and the first flight was delayed at YUL to Paris and we subsequently missed our connecting flight which was also booked with Air Canada. We reached out to Air Canada counter at the airport and they told us that the only available reschedule flight was on the next day, so we reached our destination with a major delay. So we had to pay for our hotels other expenses. We also lost our car booking at Luxembourg because we were not able to show on the day of the car delivery and when we reached the car rental there was only one car available which was more expensive than our initial booking cost.

Montreal-Luxemburg
Economy

Kovisha V

Verified | Jun 26, 2026

Montreal-Luxemburg

Economy

No reason given

I claimed for the car as I initially booked a car at Expedia for the day before at 223.99$ however this was cancelled as we missed our flight and the next day we had to pay 3 times (€463.05) this price for the car. We also missed a day of our 4 day trip which was for a wedding and it cause us a lot of stress without our suitcase for a day and no one was helpful at cdg airport either. They were very arrogant to us and the worst part air Canada could not get out of the air craft before noon and we were still other planes to take off when we were waiting.

Montreal-Luxemburg
Economy

Anonymous member

Verified | Jun 25, 2026

Phoenix-Vancouver

Economy

Have never been reimbursed for articles I bought when my luggage did not arrive for 2 days

Have never been reimbursed for articles I bought when my luggage did not arrive for 2 days. I completed the form from Air Canada. They said they had all the information needed and would be in touch. Have never heard back and can't contact anyone at Air Canada who can help.

Overall

Luggage finally arrived 2 days late in Vancouver. Had to buy a few essentials (I am 81), filed a claim with Air Canada and have never heard back
nice stewardess

Phoenix-Vancouver
Economy

Loss: €128.95
Desired solution

Lucas A

Verified | Jun 25, 2026

Toronto-Vancouver

Economy

Technical problems

The flight was delayed by about 15 minutes before boarding. After boarding, it was delayed several more times. Once for a "technical issue", then for something else, then for "bad weather". Finally, for "scheduling issues" because now we needed new air host since one had been on shift too long. Because of the 4h + delay, I missed my connection to Vancouver. They gave me a meal voucher and put me on another flight to Vancouver, but I had to ask to be in an earlier one than the one they put me on otherwise I would not make it to my destination that night. In total, I arrived nearly 5 hours late in Vancouver which was a huge inconvenience for me to take the ferry over to Vancouver island after.

Toronto-Vancouver
Economy

Avikam M

Verified | Jun 24, 2026

New York-Toronto

Economy

Technical problems

On 15 June 2026, we were scheduled to travel from New York to Toronto on Air Canada flight AC8473. The flight was cancelled at short notice by the airline. Air Canada representatives directed us to the Air Canada check-in counter, where we were informed that the airline would arrange alternate transportation, hotel accommodation, and associated ground transportation. After waiting for approximately two hours, we were rebooked on a Porter Airlines flight departing on 16 June 2026 at 6:25 AM. Airline staff told us that our names had not been included on the list of guests covered by Air Canada. Air Canada staff advised us to book the hotel accommodation ourselves and submit the expenses to the airline for reimbursement, assuring us that the claim would be approved. They also arranged taxi transportation from LaGuardia Airport (LGA) to the hotel and from the hotel to Newark Airport for our onward journey. Additionally, Air Canada representatives informed us that we could purchase meals during the disruption and subsequently submit the receipts to the airline for reimbursement. When we submitted these claims, it was not approved by Air Canada

New York-Toronto
Economy

Kyriakos K

Verified | Jun 23, 2026

Athens-Toronto

Economy

Claim escalated to airline

Technical problems

This is the original email I sent to the airline. They denied my claim saying that I am not eligible for compensation. I have also attached the email thread above: Dear Air Canada Customer Relations, I am writing to request compensation under EU Regulation 261/2004 for my delayed journey from Munich to Toronto on May 17, 2026. My booking details are below: Passenger: Kyriakos Kakridas Booking Reference: BW68AP Ticket Number: 0142326314185 Itinerary Number: 73431984148242 Original Flight: Air Canada AC837 Route: Munich (MUC) to Toronto (YYZ) Scheduled Departure: 11:50 a.m. Scheduled Arrival: 2:25 p.m. My original flight from Munich to Toronto was cancelled after the incoming aircraft reportedly struck birds. I was then placed on another flight from Munich to Frankfurt so that I could connect to a flight from Frankfurt to Toronto. However, shortly after takeoff, that flight had to turn around due to a fire in the luggage hold. As a result of these disruptions, I arrived in Toronto more than three hours after my originally scheduled arrival time. Since my journey departed from Munich, Germany, and my arrival in Toronto was delayed by more than three hours, I am requesting the applicable compensation under EU Regulation 261/2004. Please review this claim and confirm the compensation amount and next steps for payment. I can provide any additional documentation required. Thank you for your assistance. I look forward to your response. Sincerely, Kyriakos Kakridas

Athens-Toronto
Economy
Claim escalated to airline

Sandra D

Verified | Jun 23, 2026

Madrid-Toronto

Economy

Customer Service waiting time

Waiting for customer service to answer a call. So far I have been on hold of 36 minutes and still holding. This is unacceptable by and standards!

Madrid-Toronto
Economy

Desired solution

Other - No outcome expected

Robert G

Verified | Jun 22, 2026

Toronto-Ottawa

Economy

Plane not safe to fly due to mechanical issues

After boarding the pilot advised passengers that only 1 engine was operating normally so we would pull away from the gate too the run way on 1 engine only. At the end of the runway the pilot said he would then try to start the second engine. This resulted in 15 minutes of starting and stopping when the engine failed to start on the run way. What happened to passenger safety being number 1 priority, after so many failed starts I wanted off the plane for 1 that could fly safely .

Overall

Direct flight

Toronto-Ottawa
Economy

Desired solution

Andreas X

Verified | Jun 19, 2026

Montreal-Athens

Economy

No reason given

I tried to online check in for both flights Montreal-Rome and Rome-Athens but i couldn't check in for the Rome-Athens flight. When I arrived at the airport counter, the person there told me that they cannot issue the second boarding pass for the Rome-Athens flight because the system was not letting them. But until that point the flight for Montreal was about to leave at the expected time. Eventually the 1st flight was delayed so I lost the Rome-Athens flight and they rebooked for 5:30h later. On top of that, when I arrived to Athens, the second airline (Aegean) did not get the luggage from the 1st airline (SkyExpress) and they stuck in the Rome airport for 3 days!

Montreal-Athens
Economy

Andrew R

Verified | Jun 16, 2026

Business

Jacket Taken Into Air Canada Custody and Not Returned

Subject: Urgent Escalation — Jacket Taken Into Air Canada Custody and Not Returned (Flight 0142324450399) I am writing to formally escalate a matter that has now gone unresolved for over a month, despite multiple attempts to obtain assistance through Air Canada’s customer service channels. On flight 0142324450399 from Barcelona (BCN) to Toronto (YYZ), I was seated in Business Class, seat 6G. Shortly after boarding, a male flight attendant, approximately 5'10" with long dark hair, took my jacket and placed it in the coat closet. He specifically requested my seat number so he could return the jacket to me upon arrival in Toronto. This was not a voluntary handoff. The jacket was taken into Air Canada’s custody by a crew member for safekeeping, consistent with standard business‑class service. Upon landing, the jacket was not returned, contrary to established practice on every prior Air Canada business‑class flight I have taken. I reasonably expected the crew member who took the jacket to return it proactively, as is customary. Since then, I have made multiple attempts to contact Air Canada. The customer service system no longer allows passengers to speak with a human representative and repeatedly redirects to online forms. I have completed these forms several times. More than a month has passed without a single response — no email, no phone call, no acknowledgment of my submissions. To be clear: This item was not lost by me. It was taken and stored by Air Canada staff. It was never returned. And Air Canada has failed to respond to any of my attempts to resolve the issue. I am requesting immediate action to locate and return my jacket. If Air Canada is unable to return the jacket promptly, I am demanding full reimbursement of its value, as the loss occurred while the item was in the exclusive custody and control of Air Canada personnel. Given the lack of response to date, I expect this matter to be escalated to a supervisor or manager within Customer Relations without further delay.

Overall

Stolen personal belongs, zero customer service

Business

Loss: €1500
Desired solution

Other - Return jacket or provied reimbursement

Celine O

Verified | Jun 15, 2026

Toronto-Newark

Economy

No reason given

The flight to New York was delayed so significantly that I was unable to attend my appointments in New York. Since my return flight to Germany was scheduled for 30 December (JFK–FRA) and I also had to be back in Germany on that same day, I had no choice but to book a direct flight from Toronto to Germany, as I had already missed everything in New York due to the delay. I was in contact with Air Canada, but they said they are not responsible. I also spoke with United Airlines by phone, and they likewise stated that they are not responsible because it is an Air Canada ticket number. No care, the delay was only told by Baggage drop.

Toronto-Newark
Economy

Annika T

Verified | Jun 10, 2026

Edinburgh-Los Angeles

Economy

I have written a letter to Air Canada, but they don’t provide email address to send. I tried to call them many many times, but no one answered the phone.

Edinburgh-Los Angeles
Economy

Brad E

Verified | Jun 5, 2026

Columbus-Rome

Economy

Technical problems

Flights they rebooked us on had us fly into Germany where customs there took so long we missed the connecting flight and had to have another flight change. We ended up getting to Rome 13 hours later than our original flight. Our baggage was also lost in the process and it took an additional 17 hours to get it to us. From the time we checked in our bags with Air Canada, it took 46 hours for them to get to their final destination.

Columbus-Rome
Economy

Fizza R

Verified | Jun 5, 2026

Paris-Montreal

Economy

I had a flight booked to Montreal on 5th of June from Paris. But because the Ebola disease, my Canadian visa got suspended because I used to live in DRC. But it’s been almost 1 years I’m living in Canada. However, I’m not supposed to be eligible for these measures. It was suspended for no reason. I arrived at the airport they checked my visa, it was not working and then they called the immigration office, they said they couldn’t do anything. Then I had to book an immediate flight to Karachi,Pakistan.

Paris-Montreal
Economy

Lena R

Verified | Jun 3, 2026

Deer Lake-Leipzig

Economy

Technical problems

My flight in Toronto was delayed due mechanical issues which caused us arriving late in Frankfurt and missing my connecting flight to Leipzig, in the end i was around 5 hours late in Leipzig after they had to rebook me multiple times denying food vouchers first. The air canada said we were delayed because of earlier mechanical issues, i habe proof for that. Detailed information: Deer Lake: on time Toronto: Scheduled departure 9:30 PM Actual departure 10:39 PM Frankfurt: Scheduled arrival 11:10 AM Actual arrival 11:40 AM -> No disembarking until 11:55 AM Picked up by the shuttle at 12:12, passport control -> Boarding closed Leipzig: Scheduled departure 12:20 -> First rebooked to LH164 at 10:00 PM -> Canceled Then rebooked to LH160 at 5:10 PM Instead of 1:20 PM 6:05 PM in Leipzig

Deer Lake-Leipzig
Economy

Himanshu P

Verified | Jun 3, 2026

Toronto-Ahmedabad

Economy

Inefficient customer service agent

Booking reference# BYDWBS. Due to medical emergency in family, one of the customers (Minaxibahen C Patel) would like to reschedule the ticket to 08-Jun-2026. I called customer service and they provided me very high price for the ticket on the same day. Price is still $1075 for the flight and agent after repeatedly explaining unable to locate this price and offering ticket at almost $1500 which is very high. Please see attached screenshots. Also, I have confirmed the price with Expedia, and it is still the same $1075 and Air Canada website also still offering at $1075. Because I have to change date for only one passenger, I am unable to do it myself online. Kindly review this case and help me changing my booking at $1075. I am available to talk 416-475-5347. Email: himanshu051985@yahoo.co.in

Overall

Inefficient customer service

Toronto-Ahmedabad
Economy

Desired solution

Other - Booking reference# BYDWBS. Due to medical emergency in family, one of the customers (Minaxibahen C Patel) would like to reschedule the ticket to 08-Jun-2026. I called customer service and they provided me very high price for the ticket on the same day. Price is still $1075 for the flight and agent after repeatedly explaining unable to locate this price and offering ticket at almost $1500 which is very high. Please see attached screenshots. Also, I have confirmed the price with Expedia, and it is still the same $1075 and Air Canada website also still offering at $1075. Because I have to change date for only one passenger, I am unable to do it myself online. Kindly review this case and help me changing my booking at $1075. I am available to talk 416-475-5347. Email: himanshu051985@yahoo.co.in

Lorna O

Verified | Jun 2, 2026

Anchorage-Vancouver

Economy

My luggage did not arrive in Vancouver from Anchorage. I reported that my bag did not arrive from Seattle. The staff at the counter lodged a file for my lost bag. I needed some personal items and pj's.

Anchorage-Vancouver
Economy

George A

Verified | May 26, 2026

Toronto-Budapest

Economy

No reason given

Hello, I am submitting a compensation claim regarding a serious travel disruption caused by Air Canada. My original itinerary from Canada to Budapest, with a connection through Frankfurt, was cancelled. After the cancellation, Air Canada rebooked me onto an EgyptAir flight for the following day. However, when I arrived at the airport for that rebooked flight, I was denied boarding because Air Canada had failed to properly issue my ticket, despite showing me proof that I had supposedly been forwarded and rebooked. As a result, I spent a long period stranded at the airport with no solution provided. I then had to be rebooked again, and instead of arriving on the 15th as originally planned, my travel was delayed until the 20th, causing several days of delay and significant inconvenience. Because of this disruption, I incurred additional expenses and suffered considerable inconvenience due to: * The cancellation of my original flight * Being denied boarding because of Air Canada's booking/ticketing error * Several extra days of travel delay * Additional costs and expenses resulting from the disruption I request compensation and reimbursement for all eligible expenses related to this case. I have supporting documents and ticket proof showing the rebooking and denied boarding issue. Please review my case and provide a response as soon as possible. Thank you.

Toronto-Budapest
Economy

Arulthasan A

Verified | May 26, 2026

Toronto-Sydney

Economy

I was waiting for my flight to go to Sydney Australia for important wedding,unfortuantley they cancel the flight 16 th of august lesser than 7 hours.Iwas disappointed and i couldnt sleep for another nights.I was depressed and got some sleeping pills to go to bed in every night. This incident is not acceptable,so i am expecting compensation for the interruption.So please consider my request and compensate .Thanking you.I contact the air lines always busy signal,i try to contact other airlines the prices are very high and not to my budget,i miised my wedding event due to the flight cancelation.The air lines didnt help because some reason,which i dont know.I want advice for customers,make sure we will get enough time to find alternative way.On 15th august 10 pm i got my boarding pass printed and ready to go,next day 16th morning got an Email flight was cancelled.This incident in the future never happened to any one.

Toronto-Sydney
Economy

Tammy Lyn D

Verified | May 26, 2026

Charlottetown-Amsterdam

Economy

Technical problems

I contacted Air Canada customer relations they said it was due to weather so I emailed back the details cause the info/ comms from them to me for each cancellation said due to crew scheduling issues. I uploaded screenshots too of the emails where it says this specifically. This was is more complex that one flight cancellation.. this is what happened: I have all the communications and texts from Air Canada for each cancellation and delay and rebooking info including the cause and those messages said crew scheduling issues. This is the breakdown: my claim compensation under EU Regulation EC261/2004. My journey from Charlottetown to Amsterdam on February 8, 2026 (via Toronto) at 5 am was disrupted due to a cancellation caused by crew scheduling issues, so I was rebooked for same day but 6pm, around 1 pm I got another notification that flight was cancelled due to crew scheduling issues as it says in the text messages from Air Canada to me. So I was rebooked again for Feb 9 leaving 6pm which meant I would have two stops now instead of 1 and insufficient connection time, That flight was delayed 30 minutes but we took off to Toronto, arriving in Toronto my connecting flight to Frankfurt had already left the gate. The agent I spoke with rebooked me for Feb 10 to fly to Amsterdam also got messages saying all these delays and Cancellations were crew issues. As a result, I arrived at my final destination on February 11, 2026, more than 48 hours later than scheduled. Given that the disruption was within the airline’s control and my delay exceeded 3 hours, I request compensation of €600 in accordance with EC261.

Charlottetown-Amsterdam
Economy

Brian L

Verified | May 26, 2026

Las Vegas-Toronto

Economy

Technical problems

We were booked for one night in Toronto then off to Madrid on May 9th. Since the Air Canada flight was cancelled due to a mechanical issue, we were put on a flight to Madrid on the evening of the 8th and missed Toronto.

Las Vegas-Toronto
Economy

Paula L

Verified | May 26, 2026

Las Vegas-Toronto

Economy

Technical problems

We originally booked one night in Toronto and then were flying to Madrid on the evening of May 9th. Air Canada rebooked on a flight the evening of May 8th to Madrid and completely missed our stay in Toronto.

Las Vegas-Toronto
Economy

Anonymous member

Verified | May 26, 2026

Calgary-Toronto

Economy

Cancelled flight with damages and no comp

Hello, I'm writing as an Aeroplan member about my experience on flight AC146 on April 26, 2026, which Air Canada cancelled. I want to be upfront that I've separately filed a claim regarding this cancellation, so I'm not writing about that here. I'm writing because of how the day was handled, and because I expected better from an airline I choose to fly. The flight was cancelled while I was already at the airport, with effectively no notice. I had a time-sensitive client commitment at my destination that evening, and the disruption meant I missed it — with real professional consequences I can't recover. I understand delays happen. What I found hard to accept was the lack of support on the day: the only accommodation offered during a multi-hour wait was a single $15 meal voucher, which didn't come close to covering the time involved, and there was no meaningful assistance or acknowledgment from staff that anything had gone wrong. For a customer who chooses Air Canada, that combination — a significant disruption plus minimal care — left a poor impression. I'd genuinely like to keep flying with you, but I'm asking Air Canada to recognize this experience with a meaningful goodwill gesture that reflects both the impact of the disruption and the way it was handled on the ground. I'd appreciate hearing what you're able to do. Thank you, Julian Vinizki

Overall

Cancellation last minute

Calgary-Toronto
Economy

Loss: €700

Youliana M

Verified | May 23, 2026

Toronto-Sofia

Economy

I was told I have credit of 70euro, They ask me to pay for my luggage another, 216$ canadien on the Toronto Airport. I provided you my receipt. They explained to me, I will reimburse by Lufthansa!

Toronto-Sofia
Economy

Echcherki H

Verified | May 22, 2026

Casablanca-Montreal

Economy

Technical problems

Air Canada initially informed passengers by email that the delay was caused by “an earlier delay of the inbound scheduled aircraft”, which indicates an operational issue under the carrier’s control, not weather. Final arrival delay exceeded 3 hours and 27 minutes. Air Canada later changed the reason to weather after the compensation request.

Casablanca-Montreal
Economy

Bouchra B

Verified | May 22, 2026

Casablanca-Montreal

Economy

Technical problems

Casablanca-Montreal
Economy

Jean-Philippe W

Verified | May 18, 2026

Lisbon-Toronto

Economy

Terrible communication of a problem AC has known about for months.

AC, as all international airlines flying out of LIS were very much aware of a terrible problem with outgoing passport control which could result in up to two hour delays for hapless passengers, yet they chose to keep mum about it. It would have been so easy for AC to send a text the day before telling passengers to be at the airport at least 4 hours before flight time. This problem has existed for several months so clearly it was well known. So you really dropped the ball on this one. It was only blind luck that got us to our flight on time. Please don't say it's not your fault. We know that. But it's something you knew that would affect passengers. As first-time travelers to Lisbon, how would we know if your standard messaging still gives the usual advice of getting to the airport 3 hours ahead? I feel betrayed by Air Canada and will henceforth look at other options when flying.

Overall

Not communicating an obvious problem AC knew about

Lisbon-Toronto
Economy

Desired solution

Other - Apology and improvement of communications

Anonymous member

Verified | May 18, 2026

Montreal-Brussels

Economy

24 cancellation - Delayed Refund Request

Hello, I am extremely frustrated with the difficulty of finding a proper channel to submit a 24-hour refund request or to contact your customer service team via email. It has now been 46 days, and I still have not received the refund that was confirmed in your previous email communication. Thank you.

Overall

Refund request ( 24 hours cancellation)

Montreal-Brussels
Economy

Lauren R

Verified | May 17, 2026

Calgary-Quebec

Economy

Technical problems

I received $60 for meal vouchers. the replacement flight was AC2458 which departed toronto 8 hours later

Calgary-Quebec
Economy

Martin T

Verified | May 11, 2026

Ottawa-Gdansk

Economy

Influence by other flights

My first leg was delayed due to a delay with the inbound aircraft. I missed my connection in Toronto and was rebooked on a flight the next day. I was provided with food vouchers and a hotel booking. The next day I was rebooked onto another itinerary again as there was another disruption. I arrived in GDN over a day late. My luggage took another 2 days to arrive.

Ottawa-Gdansk
Economy

Rheal L

Verified | May 10, 2026

Moncton-Victoria

Economy

Influence by other flights

I am working on being reimbursed for personal toiletries through the Air Canada website. I will also on my own find out about being reimbursed for a seat I purchased on the flight from YYZ to YYJ. My flight to Toronto AC1987 was delayed due to what was initially communicated as a mechanical issue involving an earlier aircraft, which caused a late arrival. I was later notified that my onward flight to Victoria had been rebooked due to “operational changes to the planned flight schedule.” As a result, I arrived in Victoria on April 25 on flight AC197 approximately 12 hours later than my originally scheduled arrival time. While I appreciate that a hotel and meal vouchers were provided in Toronto, this delay significantly disrupted my travel plans and caused considerable inconvenience. Additionally, my checked baggage did not arrive in Victoria until 12:30 AM April 26. I was given a property irregularity report for my delayed baggage. Given the length of the delay and the differing reasons provided (mechanical and operational),??? I am hoping you can help me out. In Canada, after a 12-hour delay my rights depend mainly on why the flight was delayed under the Canadian Transportation Agency Air Passenger Protection Regulations (APPR). I would put a claim myself, but they are so back logged I'd be looking at a long wait perhaps years and I understand you are reputable. I PS I am unable to upload my original boarding pass as the ticket representative in Toronto tore it up! I do hope the screen shot I have sent will be sufficient. The whole issue is frustrating with all the discrepancy messages I received from Air Canada.

Moncton-Victoria
Economy

Siraj M

Verified | May 8, 2026

Toronto-Tokyo

Economy

Technical problems

I made a claim and they rejected it as per the attached email. Please note that my return flight was also late by 4 hours as well and I have made another claim, but no answer.

Toronto-Tokyo
Economy

Anonymous member

Verified | May 5, 2026

Manila-Vancouver

Economy

luggage was not load in the airline

with the 14 hours layover from Toronto airport flying to my last destination at Sydney airport we had to carry all luggage at Toronto airport because too early to check in, though it was hard with no sleep and excited to get home, then arrived at Sydney airport with one luggage missing and no idea where it is. My husband was in panic and worry where that thing went and start to think back what happen. I told him that it maybe just forgot to load but of course flying from 38 hours in total our brain starts to get drain. The trip was a family emergency and the travel experience was not good and we got home with incomplete stuff. Not much sleep but to think and pray that they could find it. hopefully going forward it wont happen again.

Overall

lost luggage
was an average service from and to last destination

Manila-Vancouver
Economy

Desired solution

Abdelhafid R

Verified | May 5, 2026

New York-Toronto

Economy

I fainted at the hotel this morning around 7:00 AM; I have already reported this to Booking.com. I had checked in, but due to dizziness, I arrived at the airport too late. Furthermore, the airport's medical services informed me that I am unfit to fly today and that I need to see a doctor.

New York-Toronto
Economy

Gurvinder K

Verified | May 2, 2026

Vancouver-London

Economy

Technical problems

Delay on flight and had to wait sitting for 1 whole hour, missed my meeting scheduled in morning and pick up from airport, I had to pay further charges and miss my meeting same time, really disappointing

Vancouver-London
Economy

Mandeep S

Verified | Apr 30, 2026

Delhi-Calgary

Economy

Technical problems

Itinerary- DEL - YUL - YYC (Inbound on AC51, connecting to direct flight AC317, scheduled to arrive in Calgary at 11:13 AM MST). Actual Flown Routing: Due to multiple cancellations, I was re-routed YUL - YYZ (AC407) and YYZ - YYC (AC145). Actual Arrival: AC145 landed in Calgary at 7:35 PM (19:35) MST. Total Delay: 8 hours and 22 minutes (calculated from the binding AC317 check-in itinerary). AC317 cancellation happened just when I landed in Montreal. AC automatically rebooked on AC327 which was around 9-10PM(after 13-14 hours of my arrival). I got them to rebook me via YYZ on Alternate itinerary. Details as follows. The Flight Disruptions AC317 (YUL to YYC): Cancelled. The Air Canada app cited "unexpected maintenance." AC145 (YYZ to YYC): Delayed by approximately 2 hours. The Air Canada app cited an "aircraft change." Air Canada formally denied my APPR claim via email by citing "weather," which directly contradicts their app notifications and historical flight data. I have attached evidence proving these cancellations were within Air Canada's control (commercial aircraft swapping/consolidation): The "Aircraft Swap" Email: Air Canada notified me of an "aircraft swap" for AC317 prior to its cancellation. Under CTA precedent (Lubky v. WestJet), delays resulting from operational aircraft swaps do not qualify for safety/maintenance exemptions. Contradictory App Screenshots: Attached screenshots show the airline initially blamed "unexpected maintenance" for AC317 contradicting their later "weather" denial email. Tail Number Proof (C-FNOG): My inbound aircraft from DEL (Boeing 787-9, Tail C-FNOG) was scheduled to operate AC317. Flight radar data shows it was not grounded for maintenance; Air Canada swapped it to operate flight ACA962 to Bridgetown (BGI) at 9:47 AM. Weather Dispute (YYC Arrival Board): Flightera arrival board for YYC on March 8. It proves that while my flight was cancelled, Air Canada successfully landed multiple other flights at YYC during my exact 11:00 AM - 12:00 PM arrival window (e.g., AC8392, AC133), negating the weather defense (Beauchamp v. WestJet).

Delhi-Calgary
Economy

Jadyn T

Verified | Apr 29, 2026

Port-of-spain-Paris

Economy

No reason given

I write to express my utter dissatisfaction as well as the additional stress and anxiety that I endured while awaiting Air Canada AC 872’s departure from YYZ,Toronto to CDG, France. This being the first time that I travelled solo as a young female adult. My first flight AC 985 from POS, Trinidad and Tobago to YYZ, Toronto originally scheduled to depart at 1:20 am was delayed by 15 minutes, departing at 1:35 am with the airline citing mechanical problems with the aircraft. Based on my flight schedule, I had a 13 hour plus layover in Toronto until my connecting flight AC 872 at 8:30 pm. However, as I waited expectantly for boarding at 8:30pm, an announcement was made at the boarding gate counter informing passengers booked for this flight of a delay due mechanical problems with the aircraft craft. An hour later, passengers were informed of a further delay, and $15 meal voucher was given, which I didn’t use because of my loss of appetite and frustration with the delay. Passengers were also informed that aircraft would be changed. Another hour later, a further delay was announced until the flight finally departed at 1:01 am. To my added frustration and stress, upon my arrival in CDG, Paris, I missed my booked train to Montpellier @ 1:59pm. Resulting in me having to make an unplanned purchase of another train ticket. At this point, tired, stressed, and late for my scheduled pickup at the train station. It further resulted in me being extremely jet-lagged and emotionally overwhelmed in preparation for my first class the following morning in a foreign place.

Port-of-spain-Paris
Economy

Michal S

Verified | Apr 28, 2026

Cancun-Vienna

Economy

Claim escalated to airline

No reason given

We submitted a claim through official website, they told ud they will get back to us in 30 days, but they did not and I am not able to make another claim, We arrived to our final destination 6 hours and 7 minutes later than we should have had, it was flight OS 0208 on 14th of February departing Frankfurt at 12:50 but it was delayed for about 40 minutes, so that made a total delay more than 6 hours, airline did not tell us anything, they rebooked our flight automatically to a discover airlines flight about 6 hours later to Frankfurt and when we asked we got a meal voucher on the airport in Cancun

Cancun-Vienna
Economy
Claim escalated to airline

Geoffrey T

Verified | Apr 24, 2026

Vancouver-Phoenix

Economy

Poor customer relations automated feed back with no help spent over 1000 dollars on my credit card card as well

Sent notice that they will not compensate me for hotel or dinner saying there was no delay on their part , next day flight stop in san Diego connecting flight ticket at Alaska airlines they had no record of our flight could not download Paid again out of pocket for the second leg of the journey

Vancouver-Phoenix
Economy

Desired solution

Refund

Expenses reimbursement

Frances M

Verified | Apr 23, 2026

Kelowna-Calgary

Economy

I was charged $68 for carry-on. I was allowed a small backpack under the allowable measurements and fitting under the seat. I should not have been charged for this.

My credit card was charged in error. I was asked to provide the credit card details when I checked in on line on March 26, but it was indicated that it would not be charged unless there was something irregular. There was nothing irregular! I have flown on this plan previously and had no trouble. My small backpack fits under the seat! I attempted to get some information by phone, but after waiting for an hour the representative was unable to solve my issue. I did this twice! I am now extremely frustrated.

Overall

Charged for small backpack conforming to prescribed measurements, which fits under the seat and which is allowed
staff

Kelowna-Calgary
Economy

Loss: €68
Desired solution

Refund

Kalpesh Shah S

Verified | Apr 23, 2026

Delhi-Toronto

Economy

Baggage payment Receipt Issue

I had received a REROUTED booking from KLM Royal Dutch Airline flights to Air Canada by KLM Customer care due to their delayed flight issue, while traveling from Delhi to Edmonton on 21 APRIL , by Flight AC043, ticket No 37 A and on 22 April by flight AC165 , ticket no 27B. I already paid the Extra weight fees of Luggage to Indi Airlines- KLM Airline tie up for my booking reference code : AC7 ROV, ticket no: 0742137462555. At Luggage Counter Air Canada Operator lady collected additional payment of 6106 INR , and informed that printer is not working and They will sent the payment receipt on original email as jaiv.shah05@gmail.com , but to my surprise I did not got any payment receipt of the Extra weight of luggage. It is requested to Send the Payment receipt at kaps_kom@yahoo.com and jaiv.shah05@gmail.com. IF your record does not show any payment then there will be scam going on at delhi Airport. Regards SHAH KALPESH BHOGILAL , Cell : +1-3068813972

Overall

Reception Counter operator did not gave payment receipt for additional payment done at the counter
very Supportive staff in the flight

Delhi-Toronto
Economy

Loss: €100
Desired solution

Shariq A

Verified | Apr 22, 2026

Karachi-Toronto

Economy

extra charge checked baggage by turkish

i was charged 362 dollars for extra baggage instead of 100 as per air canada policy .i was forced to travel by turkish airline as air canada cancel my flight from dubai .so it was not my fault and my change ticket has clear writing that i can bring 2 checked bags as per turkish air policy .but at counter i was told ad original ticket was issued by air canada so all of its policy will apply .i agree to pay 100 dollars as of air canada policy but now they insisted for applying turkish airline policy and charged me 362 .please refund the extra amount they deducted

Karachi-Toronto
Economy

Loss: €362
Desired solution

Refund

Anonymous member

Verified | Apr 20, 2026

Toronto-Thunder Bay

Economy

How to spend an overnight in Winnipeg

Delayed by over 12 hours. Roughly 20 hotel rooms offered to a flight of over 200. 30 dollars in meal vouchers. And only offered a refund on the advance seat selection portion of my trip

Overall

flight delay
Staff was very possitive

Toronto-Thunder Bay
Economy

Desired solution

Other - I am writing to follow up on an issue that occurred during a recent Air Canada flight, as well as the broader travel disruption that followed, for which I was told someone would be in contact—but I have not yet heard back. During my flight, a steward accidentally spilled tomato juice on me during service. While I understand that accidents happen, this was particularly unpleasant for me, as I strongly dislike tomato juice and its smell. It made for an uncomfortable remainder of the flight. I would like to acknowledge that the steward involved was extremely apologetic and professional, and I appreciate how sincerely he handled the situation. At the time, I was told that someone from Air Canada would follow up within a day or two, which has not yet occurred. Unfortunately, this incident came on top of an already challenging trip. Due to flight disruptions, I was stranded overnight in Winnipeg, where the hotel options offered by Air Canada were extremely limited. In lieu of accommodations, I was offered a $30 food voucher, which was of little practical use as many airport shops and food services did not open until several hours after passengers were stranded. As a result, the overnight delay was both uncomfortable and frustrating. I am not writing to seek free flights or excessive compensation. However, given the combination of the onboard incident and the overnight disruption, I do believe some goodwill gesture would be appropriate. Something simple—such as lounge passes, Aeroplan points, or a courtesy upgrade on a future flight—would go a long way in restoring confidence and goodwill. I have been a loyal Air Canada customer and hope this matter can be resolved in a way that reflects the care and service standards Air Canada strives to uphold.

Ori B

Verified | Apr 20, 2026

Tel-aviv-Toronto

Economy

Refund for an alternative flight

See attched letter. Every programn can translate it to you...........................................................................

Overall

ignore
canada

Tel-aviv-Toronto
Economy

Loss: €3280
Desired solution