Air Canada complaints: comments, page 2

Compensation

Compensation

Refund

Compensation

Expenses reimbursement

Other - I don't know if I'm entitled to a refund, but I put that in anyway since it was listed. I want to write initially about accessibility difficulties. I am a person with handicap in conditions and walking is very difficult for me and I walk with a walker. When my July 4, 6:15 plane to New York City from Billy Bishop. Was canceled there was no one available to push my wheelchair as all the attendance were behind the counter, rebooking people. I had to walk with a walker, dragging my suitcase and hand luggage through the airport, through the tunnel out to the street to get transportation. This left me exhausted and with excruciating pain that lasted for days. I know you have no transportation service at Billy Bishop and the responsibility for pushing wheelchairs in the hands of the desk, attendance, at least that's what I was told. To me, it was outrageous that I had to do all that walking, dragging my luggage and the walker. This needs to be remedy.

Compensation

Other - From: Ahmed Bouzarif (Aero plan #373249317) & Habiba Bouzarif: Attachments: Boarding pass & Luggage tag Dear Air Canada Customer Relations, I am writing to formally complain about the unacceptable treatment my wife and I received from one of your front desk agents during our recent trip, as well as the handling of our baggage. The check-in agent treated us in a rude, disrespectful, and unprofessional manner. Instead of providing courteous customer service, we felt dismissed and poorly treated throughout the check-in process. This experience caused us unnecessary stress before our access to the plane got canceled and denied by a manager who took side with the agent pretending i yelled at her while i was just asking to get a manager to be involve solving the issue. What makes the situation even more concerning is that the agent said she is not here to break her back for us and she is doing us a favor lifting the 32 kg luggage and she said other vulgar word that i cannot say in an official complain (we will use what she said when needed) . She then got mad by screaming on us and refused doing services by leaving her desk and didn’t even take the time to stay on her spot until a manager come in and solve the issues, I was obligated to call for a manger to get us our luggage back while its gone thru the carrousel toward the plans. Because we were unable to resolve the issue with the agent, I requested to speak with a manager. Rather than listening to our concerns or attempting to resolve the situation, the manager sided with the agent version. Instead of addressing the issue professionally, the manager claimed that I was yelling, which I strongly dispute. I was simply asking to speak with a manager and seeking a fair resolution. We explained our concerns to the Manager Name "Amina" who for no reason denied our boarding saying that i was yelling you can always go back to the camera and investigate if i was yelling i only was asking for a manger to show up and solve the issue of course the manager sided with the agent This has caused significant harm, inconvenience, frustration, and worry. We expected much better customer service and greater care in handling our belongings, especially considering the luggage had already been misplaced and so far our luggage has not been retrieved and nobody in your company made any effort to give us our luggage back we consider this as a confiscation of our luggage by AIR CANADA. Our access to the plan was denied by the manager for a reason I don’t even know . I asked the manager at the time multiple questions: -Since we are misbehaving why, you didn’t call the security that way the security or police can make their own report for misbehaving she didn’t have any answer. -I asked also the manager why you agent left her desk and left us on our own not even trying to call a manger or call the security and deliberately sent our luggage thru the carrousel knowing that our luggage will be lost she didn’t have any answer. --I asked also the manager since according to her imaginary judgement i m the one misbehaving why is she denying my wife access to the plane since according to her my wife wasn't misbehaving or yelling, she didn't have an answer I told her that’s why I was asking for a manger to solve the problem not to deny us access to the flight, you can go back to the cameras and check this. We applied to everything they asked for and arbitrarily we have been denied access while the manager took our boarding pass and promises to make us a reservation for next day, we waited for 45 min she came back and said “oh sorry I made a mistake I cannot make the reservation for next flight and i shouldn't have promise you need to call reservation and make your own reservation” while 45 min ago she gave us the certitude and mispleaded us that we will be put on next flight by the company. We asked her for the responsible of the company present at the airport that day she said including another agent that there is nobody to talk to the Head of manager is not present that day. We waited more than 3 hours to have somebody help up get our luggage back, but we never got it back, we had no choices than getting a new ticket from a different company to get to our destination time was clicking because the next day was a family big event and we need to leave Montreal the same night to be in time for the event. We got a new ticket the same night with a different company 2 hours difference from our original departure with AIR CANADA. Until now we didn’t get our luggage back we spent a lot of money for new tickets business class and a lot of emotional harm to me and my wife I request that Air Canada: • Investigate the conduct of the check-in agent and manager, • address the unprofessional behavior we experienced. • Provide an update on the status of our missing luggage and make every effort to recover it with NO CONDITION" as soon as possible. • Offer appropriate compensation for the inconvenience and distress caused by both the poor customer service and the baggage mishandling. I hope Air Canada will take this complaint seriously and respond promptly with a resolution. Thank you for your attention to this matter. Sincerely, AHMED AND HABIBA BOUZARIF BOOKING REFERENCE: CIFJZ9 Flight Number: AC072 Date of Travel: 06/30/2026 Contact Information USA Phone number 1- 562-235-4572 Email: alan908130@aol.com Mailing Address : Ahmed & Habiba Bouzarif. EAST SPRING STREET . LONG BEACH CA 90808

Compensation

Refund