Air Canada complaints: comments, page 4

George A

Verified | Apr 20, 2026

Vancouver-Dubai

Economy

Terrible After sales service and Customer care

Case Number CAS-10851061-W9K2B7 .My booking reference C6YCFV and the ticket was cancelled on 02 April 2026 during to war situation in the Gulf area. I was told I would received the refund within 10 days, till date, I have not received, send email was told such issues are not resolved via email. However, on calling the customer care, i was kept on hold for more than 45 minutes. could you please advise, how i am to resolve this issue, as my ticket was booked by my mother via her Debit card of Dubai. This is the first time, I have used Canadian airlines, however, I feel quite upset with the entire process. Please advise, about my refund, as till date, I have not received the refund.

Vancouver-Dubai
Economy

Loss: €2265.47
Desired solution

Refund

Marvin Emil T

Verified | Apr 19, 2026

Lima-Copenhagen

Economy

Technical problems

Our flight from Bogotá, Colombia to Toronto, Canada was cancelled so we were assigned a new flight after being put on hold by Air Canada many times for hours before they assigned us a new flight. That made us get home 8 hours later than originally

Lima-Copenhagen
Economy

Mhairi C

Verified | Apr 19, 2026

Orlando-London

Economy

Technical problems

We were flying home from Orlando to Montreal, then on to Heathrow. The Montreal flight was cancelled so we missed our connection to London. Instead we had a 12 hour delay in Orlando until flying out to Quebec City at 10pm on the Sun 12th April, we arrived early Monday a.m (13th April) we then had another flight from Quebec to Toronto at 4am, we then had to wait over 12 hours in Toronto airport for our flight in the evening to Heathrow. This is when we were able to have a ‘day use’ of a hotel room. We were given food vouchers in Orlando and Quebec but not in Toronto. Air Canada customer services told us to keep our receipts for accommodation and food so we could be reimbursed, so we paid for some food. We have been told we are not eligible for compensation due to ‘safety’ reasons and no info on if we get our expenses reimbursed? We had a just under 24hr delay from when we were supposed to arrive in London. Due to the delay we had to take an extra day off from work for myself, husband and oldest daughter.

Orlando-London
Economy

Qin L

Verified | Apr 17, 2026

Toronto-Orlando

Economy

Flight cancellation and 9-hour delay compensation claim

Flight AC1672 on 8:15AM April 8, 2026 was cancelled due to an unexpected maintenance issue and I was rebooked to a 5:30 PM flight AC1676, resulting in a delay of about 9 hours. As this is within airline control under APPR, I am requesting $1,000 CAD compensation.

Overall

Flight cancel and delay for 9 hours

Toronto-Orlando
Economy

Loss: €567.37
Desired solution

Travis I

Verified | Apr 16, 2026

Toronto-San Diego

Economy

Technical problems

Flight AC1093 Jan 26, 2026 09:15 cancelled due to weather previous day. Flight rescheduled was AC793 Jan 26, 2026 18:55. Boarded and taxiing for take off, we were the next flight to depart at approx 19:25, Pilot reports that the plane will need to return to the airport gate, due to Engine Number 2 would not start, maintenance will take a look at this to attempt to get things working. Returned to Gate, maintenance team is going to look at the issue. After 2 hrs the Captain announced that everyone would have to de-plane, it was determined that the problem could be resolved and that we will not be taking this plane and perhaps we could get another plane. The reason why i remember this comment, is that this did not make any sense to me. An announcement was made by Air Canada the flight was cancelled and passengers needed to go to pick up the luggage at Carousel 8 and await further instructions. This was approximately 22:00 A second announcement was made that customers at approximately 23:00, that the luggage from the flight AC793 would be automatically transferred to their arranged flights. The flight reschedule for us was departing the next morning, our flight was a flight to Vancouver, then San Diego, arriving in San Diego at 17:24, see email Jan 26, 2026 at 23:43. This flight arrives too late for boarding an 18 night Hawaiian cruise in San Diego, final boarding around 3:30pm. The first port to 'catch up' with the ship and board was six days later in Hilo, Hawaii. We attempted to find out if we could pick up our luggage (no not an option as luggage would not be released for pick up) this was confirmed by an Air Canada customer service assistant, assisting with the line up at customer service, the customer service line at Air Canada was 12 deep with approx 20 in line. The time is 23:30. We waited in line for approx 20 mins and chatted with an Air canada rep, he indicated that we should call using the hotlines, public landline phone lines, 16 lines available to call in directly. We went to the phones at the airport. The call queue was busy, and not able to connect by phone for over 45 minutes. A decision had to be made, as the time was 12:30am , either to wait and connect with customer service and add more risk to not make the cruise on time, or to depart and try to make our own arrangements, seeing that there were some options available that could work. We left. We arrived at the car park at 1am, this is the same day we are to embark the ship in San Diego, no flight booked. We found a flight Detroit - San Diego, direct flight, drove through the night 1:00 am to 4:30 am, arrived at US border, crossed the border, went to a hotel car park at 5:00am, arrived at DET airport at 5:30am, boarded flight at 7:45am and departed at 8:30am for San Diego. Since we had no luggage we needed to buy everything for our trip in San Diego, chose UBER to Costco, did a quick shop to buy shirts, socks, underwear, shoes, sandals, dress shirts, dresses, lotion/sunscreen, everything. Then UBER to ship, walked on board with about 45 mins to spare. A few other items, hats, dresses, short, shirts we purchased in Hawaii. AC793 flight was cancelled as evidenced in Flight Cancellation notice. Unable to cancel flight due to airport queue at customer service, unable to cancel by airport customer service or airport direct line phoneline, due to queue and not able to get through. Attemped to email as well which was unsuccessful. Unable to pick up our luggage and carry on with making arrangements, due to Air Canada decision to automatically transferring luggage to the next flight. Airline identified after I opened up a case file, their response was it was not in their control and there would be no compensation for this flight disruption. We are seeking compensation for missing luggage, and costs related to alternative flight arrangement expenses, a cancellation due to mechanical issues which I feel is under the airplane owner's control. Note our luggage was returned on Feb 17, 2026, three days after we returned home from our trip. The luggage did some travelling as well, arriving in Vancouver and not picked up. If there is any other information needed feel free to call or email at any time.

Toronto-San Diego
Economy

Alan C

Verified | Apr 12, 2026

Halifax-Milano

Economy

Problems at airport

This is a baggage delay claim. Our bags were not loaded on the flight leaving Montreal on Mar 19. We did not receive them until Mar 24. As a result we had to purchase clothing.

Halifax-Milano
Economy

Mary Ann W

Verified | Apr 10, 2026

Toronto-Kamloops

Economy

Strike

A return flight from Kamloops to Toronto was booked (August 14-19) for Michaela Ward and was paid for by me Mary Ann Ward (her mom). When Air Canada went on strike her flight on August 19 was cancelled. I was able to get her on a West Jet flight on August 21 leaving from Ottawa. I already submitted a claim for the cancelled flight and received full reimbursement. This claim is for the return flight only. Thank you for your attention.

Toronto-Kamloops
Economy

Lina F

Verified | Apr 9, 2026

Toronto-Karonga

Premium economy

LOST LUGGAGE for 20 days and they claim they don't have to compensate

Air Canada has been giving us the run around since January 5th when they lost our luggage only to be retrieved 20 days later. they owe us over $2500 and now are claiming it wasn't their fault. Unsure who they could blame when they acknowledged in writing they lost the luggage. No one answers calls constantly passing the buck. Not sure what to do besides show up at their offices and demand answers

Overall

Lost luggage for 20 days

Toronto-Karonga
Premium economy

Loss: €2500
Desired solution

Expenses reimbursement

Keon J

Verified | Apr 9, 2026

Washington-Port-of-spain

Economy

Air canada lost my suitcase in transit it took over four days to return it when I got it I was told that the searched my suitcase and my trip was short so I had to rebuy everything that was in my suitcase

Washington-Port-of-spain
Economy

Paul R

Verified | Apr 8, 2026

Toronto-London

Economy

Strike

Air Canada cancelled my flight on the day of travel becuase of a possible strike action by flight attendants. I needed to rebook flights from Toronto to London via New York. I have claims and refunds pending for the flights and expenses, however, Air Canada has denied my claim of $1000/person (£520 GBP / E600) indicating that the strike action was out of their control. Air Canada has been absolutely terrible throughout the process. They have been very difficult in accepting my expenses, and have denied some that are valid. I am only looking to claim the $1000 per passenger I feel is owned to me a to do the stress and lost time having to rebook flights, make alternate travel plans, take additional days off work etc. that were required due to the cancellation.

Toronto-London
Economy

Korpo K

Verified | Apr 7, 2026

Toronto-Minneapolis

Economy

Claim escalated to airline

My Mother was sleeping at Toronto airport while waiting for her next flight to MSP, then I received a call from air Canada agent that they were taking her to the emergency room, in Toronto,my mother spent 48 hours hours in the hospital and her belongings were left at Toronto Airport. I have to make some calls and file baggage claim for them to be able to locate my mother luggage ,after a day it was to post our luggage on the next flight so I’m still missing one luggage that cost me a 1,200 because I had extra foods that were coming to the US and extra $300 for extra bag charge. Total amount $ 1,500 USD, so please get back to me. Thank you.

Toronto-Minneapolis
Economy
Claim escalated to airline

Alexandra G

Verified | Apr 7, 2026

San Jose-Colombo

Economy

Our flight from Toronto was late in Dubai. But we made it on time to the gate. Told us we don't have you on the flight. Even though we already had a boarding pass and seat number. We got a flight the next day 24hr later. We lost our night accommodation in Sri Lanka what we already had booked ofcourse. But what was the most annoying that nobody by the gate wanted to help or informed us. Had to walk from one terminal to the other. Total 3 hours before we finally get out to a hotel.

San Jose-Colombo
Economy

Reed S

Verified | Apr 5, 2026

Copenhagen-Chicago

Economy

Hello, when I asked to change my flight, the attendant said she could not change it. I told her I was going to miss my connecting flight and needed to change both flights so that meant I needed to uncheck in to both flights. She then tried to kick me off the flight. I did not violate any company policies and simply voiced displeasure that I was going to miss my flight and first day of my new job. I was denied entry on the flight and had to rebook with another agent, leading me to get in trouble with my employer. This is completely unacceptable behavior and other passengers were defending me while she berated me. I am very disappointed in my experience, and the level of service provided did not reflect well on Air Canada.

Copenhagen-Chicago
Economy

Yeyuan C

Verified | Apr 4, 2026

Montreal-Singapore

Economy

Terrible misleading staffs in Vancouver

Dear Air Canada Customer Relations, I am writing to formally raise a complaint regarding a serious service failure during my recent journey from Montreal to Singapore. My original itinerary was: AC323 from Montreal to Calgary AC223 from Calgary to Vancouver AC19 from Vancouver to Singapore This itinerary included checked baggage through to my final destination in Singapore. Due to a delay on flight AC223, I missed my connecting flight AC19 in Vancouver. Air Canada subsequently rebooked me onto an alternative itinerary: AC25 from Vancouver HO1575 (operated by Juneyao Airlines) from Shanghai to Singapore As a result of this change, my total travel time increased significantly from approximately 27 hours to over 44 hours. The most critical issue, however, concerns my checked baggage. At no point during the rebooking process was I informed that I needed to collect and re-check my baggage in Vancouver due to the change of airline to Juneyao Airlines. On the contrary, I was explicitly told by Air Canada staff that my baggage would follow me to my final destination. Relying on this information, I proceeded with the journey without collecting my baggage in Vancouver. Upon arrival in Shanghai, I was informed by Juneyao Airlines that they had not received my baggage and that I would need to contact Air Canada. It was only then that I realized my baggage had been left behind in Vancouver. This situation was entirely avoidable and resulted directly from incorrect and misleading information provided by Air Canada staff. As a consequence, I experienced: A significant delay exceeding 17 hours compared to my original itinerary Lack of access to my personal belongings upon arrival Stress, inconvenience, and additional time spent attempting to locate my baggage No timely response after submitting a baggage report Given these circumstances, I respectfully request: Immediate action to locate, reroute, and deliver my baggage to my current location Reimbursement for essential items purchased due to baggage delay (receipts available) Compensation for the flight delay under applicable passenger protection regulations Additional consideration for the misinformation provided during rebooking, which directly caused the baggage mishandling This case reflects a clear breakdown in communication and operational procedures, particularly regarding interline baggage handling following a rebooking involving a partner airline. Given the extent of the delay (over 17 hours), the significant disruption to my travel plans, and the mishandling of my baggage caused by misinformation during rebooking, I would like to request compensation in accordance with applicable passenger protection regulations. Specifically, I am seeking: Compensation of $1,000 CAD for the extended delay and disruption Reimbursement of approximately $300 CAD for essential items and losses resulting from the delayed baggage (receipts can be provided upon request) I believe this request is reasonable given the circumstances and the service failures involved. I would appreciate your prompt attention and a clear resolution timeline. Sincerely,

Overall

delay / lost baggage
free hotel room

Montreal-Singapore
Economy

Loss: €1300
Desired solution

Expenses reimbursement

Aly J

Verified | Apr 3, 2026

Casablanca-Montreal

Economy

Entertainment screen not working

Our booking reference is CS53VX. we were on flight AC073 on March 18th 2026. We got to our seats 22H and 22J. we found out that the entertainment screen was not working. We talked to the air hostess and she said they have complienrd about this problem to the company since October 2025 and nobody has bothered to fix it. To sit on an 8hr flight without entertainment is torture and this is great neglegance on your part. How can you treat your clients like this. I am requesting a heavy compansation and would appreciat a quick responce

Overall

Entertainment screen not working

Casablanca-Montreal
Economy

Desired solution

Rajendrakumar B

Verified | Mar 31, 2026

Toronto-Ahmedabad

Economy

Terrible and non-satisfactory customer service .

Complain Subject Request for Full Refund – Flight Cancellation (July 5, 2026) Dear Sir/Madam, I am writing regarding my booking with Air Canada for travel on July 5, 2026, from Toronto to Ahmedabad via Dubai. My flight has been cancelled by the airline due to the ongoing war situation in the Middle East. I understand that this falls under a situation outside the airline’s control. However, I wish to clearly state that I do not accept rebooking and would like to request a full refund of my ticket. Under the Air Passenger Protection Regulations (APPR), passengers are entitled to a refund when a flight is cancelled and the passenger chooses not to travel. This entitlement applies regardless of fare type, including Basic Economy tickets. Given the safety concerns and the significant change in travel circumstances, the alternate travel options being offered are not suitable for me. Therefore, I am exercising my right to decline rebooking and request a full refund to my original form of payment. I kindly request that my refund be processed within the required timeframe. If my request is not resolved, I will have no option but to escalate this matter to the Canadian Transportation Agency for further review. Booking Reference: [A5BM92, BXFBE3] Passenger Name: [Rajendrakumar Barot] Thank you for your prompt attention to this matter. Sincerely, [Rajendrakumar Barot]

Overall

Denying refund against APPR

Toronto-Ahmedabad
Economy

Desired solution

Refund

Rajendrakumar B

Verified | Mar 31, 2026

Toronto-Ahmedabad

Economy

Terrible and non-satisfactory customer service .

Complain Subject Request for Full Refund – Flight Cancellation (July 5, 2026) Dear Sir/Madam, I am writing regarding my booking with Air Canada for travel on July 5, 2026, from Toronto to Ahmedabad via Dubai. My flight has been cancelled by the airline due to the ongoing war situation in the Middle East. I understand that this falls under a situation outside the airline’s control. However, I wish to clearly state that I do not accept rebooking and would like to request a full refund of my ticket. Under the Air Passenger Protection Regulations (APPR), passengers are entitled to a refund when a flight is cancelled and the passenger chooses not to travel. This entitlement applies regardless of fare type, including Basic Economy tickets. Given the safety concerns and the significant change in travel circumstances, the alternate travel options being offered are not suitable for me. Therefore, I am exercising my right to decline rebooking and request a full refund to my original form of payment. I kindly request that my refund be processed within the required timeframe. If my request is not resolved, I will have no option but to escalate this matter to the Canadian Transportation Agency for further review. Booking Reference: [A5BM92, BXFBE3] Passenger Name: [Rajendrakumar Barot & family] Thank you for your prompt attention to this matter. Sincerely, [Rajendrakumar Barot]

Overall

Denying refund against APPR

Toronto-Ahmedabad
Economy

Desired solution

Refund

Amato D

Verified | Mar 30, 2026

Tampa-Toronto

Economy

Lack of communication and delay

Flight AC 1661 was canceled. We received no update and no other flight was arranged for us. Air Canada finally set up return flight AC 1657 two days later. As a result, I had to pay a two day extension for my rental car and disbursed for two additional nights of acomodation. I would like to be reimbursed for these expenses.

Overall

Flight was canceled and not replaced until two days later
two days late

Tampa-Toronto
Economy

Desired solution

Refund

Expenses reimbursement

Katkuri S

Verified | Mar 30, 2026

Toronto-Delhi

Economy

Claim escalated to airline

I came to India for medical emergency. Irequested to deliver the baggage to my home address and they refused and asked to come to airport to pick up which is very far from home. Since it was difficult for me to go to airport due to medical emergency. My time and my energy wasted due to this. Baggage delay was not my mistake, its airlines mistake. They need to deliver to home. I requested several times in call and email but the polish airlines refused to deliver to the home even though it was not my mistake. I felt very sad and helpless at that moment because I was needed somewhere else very importantly due to medical emergency.

Toronto-Delhi
Economy
Claim escalated to airline

Pauline B

Verified | Mar 29, 2026

Halifax-Auckland

Economy

Technical problems

Because of the flight delay we arrived at our destination on Tuesday March 03 at 9:15 am via Tokyo instead of directly from Vancouver at the scheduled arrival time of Monday March 02 at 11:00 a.m. Air Canada provided us with a hotel voucher for an overnight stayu in Vancouver. Air Canada also rebooked our itinerary to include AC3 Vancouver to Tokyo arriving March 02, and then on a different carrier, Air New Zealand on NZ90 from Tokyo to Auckland. We arrived in Auckland at 9:15 am on Tuesday March 03. I filed an online claim form but have had no reply from the airline and I have no copy of the form. The incident inconvenienced because we missed a family event that had been scheduled after our arrival on March 2nd. We were also especially tired because we did not arrived in the Vancouver Hotel until around 3:00 am. We had to wait for a shuttle to collect us from the Airport. There were 2 customer service agents for Air Canada in the hotel and a long line of frustrated passengers. It was an unpleasant experience.

Halifax-Auckland
Economy

Pavel G

Verified | Mar 27, 2026

Denver-Vienna

Economy

No reason given

Flight from Denver to Montreal didn´t start on time, so missed flight from Montreal to Vienna. So, we were rerouted from Montreal to Geneva, where we had around 10 hours waiting time. We decided not to stay all time at airport, but go to the city. In Geneva there was -8°C, so I had to buy a jacket not to freeze, because my jacket was in checked lagguage. Finally we have arrived to Vienna with more than 12 hours delay. We had to pay additionally extra taxi to transfer to Bratislava, because our original transfer we didn´t manage.

Denver-Vienna
Economy

Santosh A

Verified | Mar 27, 2026

Saskatoon-Kathmandu

Economy

Baggage Double Charged Forcefully

I have travel from Saskatoon to Kathmandu with connection flight, first saskatoon to toronto in Air Canada, second Toronto to Delhi in Air Canada and last connection Delhi to Kathmandu in air india. I have made economic ticket with 1 bagage in free and 1 more baggage i have paid by my credit card 100 CAD to Saskatoon Airport, They told this cost for till kathmandu. They make sticker Saskatoon to Kathmandu on my bags. then when i arrived to delhi airport, air india charge me 534 CAD for 1 bag which i had paid in saskatoon, i think its not fare to me. Name: Santosh Aryal my email is : toosaan65@gmail.com right now i am at Kathmandu, Nepal for 2 month of vacation my flight Booking reference: CB4S6L

Saskatoon-Kathmandu
Economy

Loss: €534.38
Desired solution

Refund

Konstantin D

Verified | Mar 26, 2026

Edmonton-Belgrade

Economy

Technical problems

I contacted customer service they told me to go on Air Canada site and fill up form for compensation. On site says need to past 3 days. And also says need to filed in first 72 hours but looks impossible.

Edmonton-Belgrade
Economy

Anonymous member

Verified | Mar 24, 2026

Austin-Cairo

Economy

Terrible boarding in agents,

I went to Austin airport around four hours early on 22 March 2026, but the agent at boarding in refused to get me a boarding pass with my American passport because I didn't have a visa to Egypt. I show her that I'm original from Egypt and I didn't have to get a visa, also I gave her an old Egyptian passport and a recent Egyptian ID card. She call the supervisor Ms. Jade who was unexperienced and called Air Canada to some one also unexperienced and she denied my travel. I tried to show her that you can't get a visa to your original country also I show her that I travel all the time without problem. The supervisor Ms. Jade was unprofessional and told me to reschedule to another date after getting the visa!! I called Air Canada and I had to wait for over an hour for some one to answer and luckily the customer service contacted the agent and I flew on the last minute. Note: If I lost my flight, it will cost me over a thousand dollars for a new ticket because of this unprofessional/unexperienced supervisor Ms. Jade!

Overall

Extremely poor service at boarding in, which almost cancelled my flight
Flight attendants

Austin-Cairo
Economy

Desired solution

Other - Air Canada needs to train their boarding in agents and their supervisor, also train their third party in Austin Airport including their third party supervisor Ms. Jade.

June C

Verified | Mar 24, 2026

Halifax-Milano

Economy

Problems at airport

Please see details and documents in my husband’s claim. Due to the delay, our booked accommodations (pre-paid) were cut short from 3 nights to one.

Halifax-Milano
Economy

Johanna Maria H

Verified | Mar 22, 2026

Tampa-Stockholm

Economy

Technical problems

My husband Stefan contacted air canada. See claim #613732. Furthermore see his explanation. We arrived more than 10,5 hrs late to Stockholm and travelling with 4 kids this was especially cumbersome and I think air canada should atleast make an effort to compensate but they havent. The reason that air Canada is deflecting the claim is because we were so late from tampa that we would miss our connecting flight from Toronto to sthlm and they also claimed that the subsequent next day flight was fully booked and there was also rumours of a strike at air Canada (which also happened 36hrs or so later on happened) so they rerouted us via London to sthlm with Virgin Atlantic and SAS as the final flight.

Tampa-Stockholm
Economy

Stefan H

Verified | Mar 22, 2026

Tampa-Stockholm

Economy

Technical problems

First of: This is correct booking number with Lufthansa 8LNJTL. I made a mistake earlier in the form. At Tampa airport they told us that there was a problem with the airplane and there was going to be a significant 3hr+ delay which would cause us to miss our connecting flight in Toronto. They also informed us a) The next days flight from Toronto to Sthlm was full and we would not be on that flight b) There was a pending Air Canada strike coming. They then suggested that they would book us on an Virgin Atlantic flight the same night from Orlando to London. Then we would have to have a 6hr or so layover in London before flying to Sthlm. All in all, we were over 10,5hrs late coming to Stockholm. Air canada has given us food-vouchers (reluctantly) at Tampa Airport and we have used those. Air canada has rejected all other claims as we have not been a passenger on the plane from Tampa to Toronto. Their technical issues on flight AC 1659 was however what caused everything. They claim that it was a malfunction and point to safety in accordance to Canadian law.

Tampa-Stockholm
Economy

Kibrom T

Verified | Mar 21, 2026

Vancouver-Entebbe

Economy

No reason given

Yes, I previously contacted Air Canada, but my claim was closed because it was incorrectly associated with a different flight. I am now submitting the correct claim for flight AC304.

Vancouver-Entebbe
Economy

Alejandro F

Verified | Mar 20, 2026

Managua-Montreal

Economy

We are people that belong to the 3rd age (more than 70 years ols). And we have to pay a taxi from JFK airport to LGA airport.

Original itinerary: see the tickets attached to this message. This take 8 hrs 30 mi New itinerary: Managua - San Salvador - N-Y - Mtl. This represented more than 26 hrs of travel. We espend around 300.00 $ US in transport and meats. and no hotel was provided by Air Canada.

Managua-Montreal
Economy

Desired solution

Expenses reimbursement

Anonymous member

Verified | Mar 18, 2026

Delhi-Newark

Economy

Discrimination and staff misbehavior

sandeep kaur and Zorawar janagal our reference number are AYGRPR , Harvinder kumar reference number B2MBIM Rude behavior and racial discrimination and harassment my Flight number AC 1511 14th march 2026, i am writing to formally lodge a serious complaint regarding the treatment my family and i received from air canada staff at location newark Liberty international airport on 14th march specifically , i am reporting the appalling conduct of an agent named krystal and other agent named Denial. we are waiting for flight from 13th march 2026 at 8 am but flight delayed till 12 noon and agent rebook our flight on 14 march 2026 at 2:20 pm, but we arrived airport at 11 am to get a baggage and ground staff said you guys go to boarding time maybe 11:50 timed flight have seats we done everything again checking the baggage and security to go A1 gate for talk about seat because my 4 year old son tried we request agent krystal but she not give a answer right voice and wording and other agent denial give a sign language to my husband like threat and denial wording was you not going this flight, i said to krystal why you so rude, after that she say boarding is close you go your flight, denial said should i yelling you, this behavior took place directly in front of my 4 year old child . the agents ( krystal and denial ) raised voice and hostile body language were so server that my child was left terrified , as result of this encounter my child is now scared to board an aircraft , turning what should have been a standard travel experience into traumatic event for minor after reaching home my son got high fever. i expect a formal investigation into the conduct of agent krystal and denial , this behavior violates standard passenger right and basic human decency. i am requesting .... 1. a written apology regarding the behavior of these specific agents. 2. clear infomation on how air canada intends to rectify this situation 3. compensation for the distress and the denial of service we experienced. i am looking forward to your prompt response please note that i am prepared to escalate this matter to canadian transportation agency and relevant human rights commissions if it is not resolved internally.

Overall

poor customer service and threating behaviour
nothing

Delhi-Newark
Economy

Desired solution

Refund

Expenses reimbursement

Other

Linda M

Verified | Mar 17, 2026

Toronto-Anchorage

Economy

Terrible assumption regarding flight date changes

Air Canada has changed the itinerary of my booked flight to Anchorage on 18 May 2026, by changing flight times (x1), flight numbers (x3) which did not have a grave impact on my travel. However on 17 March 2026 air Canada changed my flight from 18 May 2026 to 17 May 2026 without any consultation to ensure that this change would be convenient to me the traveler. The change is most inconvenient and has resulted in my having to cancel travel with Air Canada and book an alternate flight with United airlines on 18 May 2026. This change has cost me an extra $345.20 which I believe that air Canada should be responsible to reimburse me the difference in cost. I might add that if I was able to travel on the 17 May 2026 surely I would have booked that date initially. My travel is to accommodate a cruise vacation starting on 19 May 2026, I am a solo traveler meeting friends on the cruise and the prospect of your date changes which would insist that I book an additional night in a hotel alone is not a welcome prospect apart of course from the additional cost that would have been applied for boarding and food. Needless to say I am extremely disappointed with Air Canada, my faith in your company is indeed crushed, and at this moment in time I would be hesitant to book any future travel with air Canada. In these times of financial uncertainty, global problems etc., I would think it wise to keep customers happy and supportive, and at the very least consult with a client before any drastic changes such as dates of flights. Thank you for listening, I will wait in anticipation for your decision. Linda Milton

Overall

Original ticket cancellled by Air Canada and rescheduled to an earlier date without consultation with the customer

Toronto-Anchorage
Economy

Loss: €345.2
Desired solution

Mathias J

Verified | Mar 17, 2026

Bridgetown-Montreal

Economy

Claim escalated to airline

Problems at airport

Flight cancelled March 7 BGI due to airport issues. We were initially scheduled by AirCanada the following Wednesday. After negotiations we were rescheduled next day at 1600 but due to mechanical delays also this flight was delayed more than 4-5 hours. We were then transferred to Toronto where we transferred to Montreal after another 3-4 hours delay.

Bridgetown-Montreal
Economy
Claim escalated to airline

Anonymous member

Verified | Mar 17, 2026

Boston-Regina

Economy

TERRIBLE TERRIBLE CUSTOMER SERVICE!!!

STILL WAITING TO HEAR FROM AIR CANADA WITH REGARDS TO OUR $1000 CREDIT!!!!! WE ARE PLANNING A TRIP AT THE END OF JUNE AND WOULD LIKE TO BOOK IT ASAP BUT AIR CANADA CUSTOMER SERVICE IS COMPLETELY IGNORING OUR EMAILS. I HAVE ALSO CALLED AND HAD NO RESOLUTION THERE EITHER. LIKE REALLY AIR CANADA WHAT IS YOUR PROBLEM???

Boston-Regina
Economy

Desired solution

Ron C

Verified | Mar 16, 2026

Huatulco-Ottawa

Economy

Unsatisfactory Customer Service

AIR CANADA COMPLAINT MARCH 14, 2026 ISSUE 1: My wife and I arrived very early, approximately 11:15 AM on Mar 14th to check in for our 3:00 PM Air Canada flight# AC2153 leaving Huatulco, Mexico (HUX) going to Toronto (YYZ) with an Air Canada connecting Flight# AC472 in Toronto scheduled for 12:30 AM to Ottawa (YOW). The Air Canada Agent was shown our CF1 Veterans Card and acknowledge that baggage was included and that a wheelchair would be available in Toronto for me. (Ronald Cosman) When the baggage destination tags were printed, they only indicated that the baggage was checked to Toronto. When the Air Canada Agent was asked why only to Toronto and not to Ottawa, he replied that he could not see the flight from Toronto to Ottawa on his screen. We gave the Air Canada Agent our cell phone with the Checked-in Copy of our boarding pass for the flight from Toronto to Ottawa. The Air Canada Agent would not change the baggage destination tags to Ottawa even though the Agent was aware of my disability. This meant that my wife and I would have to leave a secure area to pick-up our baggage then go to the Air Canada Departure and Re-check-in for the flight to Ottawa. ISSUE 2: When Pre-boarding the disabled passengers were verified and let out the exit, only to be stopped outside the airconditioned building with no indication why. We stood there for a minimum of fifteen minutes. Standing that long in the heat was very painful in my back and leg. I asked the Air Canada Agent how much longer since I was in pain. She called the aircraft and was told two minutes and did I want a wheelchair. I replied only if it was more then a couple of minutes. We got the okay to move to the aircraft. When we arrived at the aircraft boarding steps we were stopped again. This time for about another ten minutes while the staff finished cleaning the plane. It was almost unbearable with pain and the heat so I sat down on the boarding steps. ISSUE 3: We had to wait for assistance to go pick-up our luggage due to a large number of wheelchair passengers waiting for assistance. Once we explained that we had another flight to catch and that our baggage was only sent to Toronto the Air Canada Agent made us a priority. Special Comment: The Air Canada Representative that escorted us to get our luggage was excellent. She escorted us to the baggage pick-up, called for a Porter, escorted us through ticketing and Security, met us on the other side of Security and escorted us to the appropriate gate. She also ensured that my boarding pass was changed to PRE. Her assistance was greatly appreciated as was the Porter who showed us a quick route to get to the Air Canada Ticketing Counter. All the Air Canada flights to and from Huatulco were very good.

Huatulco-Ottawa
Economy

Desired solution

Other - Voucher and explanation.

Scott H

Verified | Mar 11, 2026

Brussels-Toronto

Economy

Just want to be taken care of, hotel accommodation and food vouchers for three people please

Stranded three customers at a connecting airport. Length of cancelation was 24 hour wait till next arranged flight Have no place to stay or food

Overall

Stranded at connecting airport for 24 hours with no place to stay and no food. In addition this inconvenience affected all three travelers.

Brussels-Toronto
Economy

Desired solution

Expenses reimbursement

Other - Hotel and food vouchers

Thuy N

Verified | Mar 9, 2026

Calgary-Ho Chi Minh City

Economy

The name appeared on the ticket and passport was disorder. Middle name and last name are in reverse. Agent asked to call ticket center(cheapoair) to switch the name. we called and waited for connecting and being put on hold, and repeatedly transfer call between departure. Cheapoair agent said they can not do the change and asked us to call direct to Japan Airline. We used different phone to call but Japan Airline said they cant do the change and ask to call back the booking Agent. we told the Booking agent and they kept transferring call. Finally, They accepted to do the name change after the flight departed. The denied to refund, rebooking at no cost or any other support. They only return Tax . we had to booked another flight at our own.

Calgary-Ho Chi Minh City
Economy

Naomi K

Verified | Mar 7, 2026

Toronto-Tel-aviv

Economy

Strike

Dear AirAdvisor Team, Please find below a full summary of my case to support the claim currently on hold. CASE SUMMARY On August 17, 2025, five passengers (including three minor children) were booked on Air Canada booking reference 3W3VOG, on the itinerary Toronto (YYZ) → Frankfurt (FRA) → Tel Aviv (TLV). Flight AC840 was cancelled due to the Air Canada cabin crew strike. We were rerouted via Toronto–Montreal–Dubai–Tel Aviv and arrived on August 22, 2025 — five days late — after a 30-hour journey with three young children. DOCUMENTS ATTACHED I have uploaded screenshots of the following correspondence: • Air Canada’s final refusal email (March 3, 2026), in which they explicitly state this is their final correspondence and no further compensation will be offered • Lufthansa’s response confirming in writing that Air Canada bears full responsibility for the disruption • Previous Air Canada refusals citing EU 261/2004 inapplicability EXPENSE REIMBURSEMENT — SEPARATE MATTER After more than five months of repeated follow-ups, we only received expense reimbursement of CAD 2,500 just two weeks ago. This significant delay reflects the broader pattern of conduct by Air Canada throughout this matter. This reimbursement covers out-of-pocket costs only and is entirely separate from the statutory compensation being claimed here. IMPORTANT — LEGAL BASIS (ISRAELI TIBI LAW) I would like AirAdvisor to also consider pursuing this claim under the Israeli Aviation Services Law (“Tibi Law”), in addition to EU 261/2004. The final destination of the itinerary was Tel Aviv, Israel, and this law applies to all flights landing in Israel regardless of the carrier’s nationality. Compensation under Tibi Law is ILS 3,490 per passenger × 5 passengers = ILS 17,450 total, which exceeds the EU 261 amount. I am an Israeli resident and am prepared to pursue this through Israeli Small Claims Court if needed. Please confirm receipt of all uploaded documents and advise on next steps. Yours sincerely, Ella Sverdlov Keren sella4@gmail.com | 054-4713344

Toronto-Tel-aviv
Economy

Dimitrios M

Verified | Mar 2, 2026

Toronto-Calgary

Economy

No reason given

As shown in the screenshot [(see attached pdf file "Flight Status Screenshot (attached in email)] of the Air Canada app and according to the updates sent through the app, the delay of flight AC 153 on February 24, 2026 lasted (5) hours and (16) minutes. All the other relevant information is stated in the attached file "Gmail - Delay (5hous 16min) of flight AC 153 on 24th of February 2026"

Toronto-Calgary
Economy

Sebastian B

Verified | Mar 2, 2026

Orlando-Cluj-napoca

Economy

No reason given

Traveling back with my pregnant wife from our honeymoon from Toronto to Munich where we had to catch a connection. While in Toronto, first we received an SMS to board, once got into the plane, were asked to get off because of some technical issues. Hence we were asked to wait 4h20minutes for an airship that came from Cancun. Due to this detaly we lost our connection flight!

Orlando-Cluj-napoca
Economy

Claire E

Verified | Mar 1, 2026

Vancouver-London

Economy

No reason given

I paid for the flight for Christopher so we could have a family Christmas together. We were extremely disappointed the flight was so late and it totally ruined Christmas day for our whole family (including children aged 5 and 7). Air Canada has refused to give specific reasons for the delay. Chris says he observed they were very short staffed when getting on the plane in vancouver. I have detailed correspondence i sent to the airline detailing our loss and how upset we were. We missed having Xmas lunch together as it was so late by the time we finally got back from the airport. The children missed all those hours of playing with Xmas toys and didn't even get to open most of their presents until boxing day after such a long delay.

Vancouver-London
Economy

David K

Verified | Feb 27, 2026

Saskatoon-Faro

Economy

We were able to print three of four boarding passes before we left. We did receive an email message for AC that we were to expect our luggage in FARO and that is how our luggage was tagged. There were six of us at the gate one hour before departure to get our boarding passes. The young woman at the gate said there was nothing that could be done for us. There was NO help retrieving our luggage from the gate agent and we spent the next three hours chasing them down

Saskatoon-Faro
Economy

Gregory H

Verified | Feb 26, 2026

Ottawa-Tulum

Economy

Claim escalated to airline

No reason given

Original flight 07 FEB 2025: AC8002 from YOW to YUL depart at 5h45 AC1366 from YUL to TQO depart at 9h00 AC8002 was repeatedly delayed, original AC delay emails said due to flight crew delays. It left so late we would have missed our connecting flight in YUL. Therefore, AC re-booked us from YOW to YYZ on the afternoon of 7 FEB 2025, with an overnight (~16h) layover in YYZ, before our YYZ to TQO flight on 8 FEB 2025 (AC 1364; 9h35 depart). We finally arrived in TQO, final destination, on 8 FEB 2025 at 14h28, which was 24h28m later than planned arrival. There was no ground transportation in TQO due to our 24h delay, despite being part of AC package, so we paid for this ourselves. We also paid for a hotel room in Toronto on 7 FEB 2026, as well as Uber/Eats expenses for dinner. These receipts are all claimed. The only thing AC offered us on 7 FEB 2026 were 4 x $15 meal vouchers. Nothing else. As you can see in the attachments, upon my initial attempt for a claim through AC, they are denying it because they said the original flight was delayed because of "inspections or repairs" - that does not match the original delayed flight alert from AC saying it was crew related. Therefore, given all of this, plus our >24h delay in arrival at destination, we feel we qualify for claim reimbursement plus provisions under Canada's Air Passenger Protection Regulations. Thanks for your help, Gregory Hussack

Ottawa-Tulum
Economy
Claim escalated to airline

Till Henry S

Verified | Feb 26, 2026

Hannover-Cancun

Economy

Schlechter Kundenservice, Keine Informationen zum Flug, Keine Rückzahlung

Request for Refund – Booking Reference CZ7VTV (Flight to Cancún, February 24th) Dear Air Canada Customer Service Team, My name is Till-Henry Schönberg, and I am writing to request a refund for our flight to Cancún scheduled on February 24th (Booking Reference: CZ7VTV). We canceled the flight on the evening prior to departure (German time) due to the rapidly deteriorating security situation in Mexico, including in the state of Quintana Roo. At that time, terror-like attacks and violent incidents were being reported in large parts of the country, including in Cancún. On February 23rd, 2026, the U.S. Embassy issued an official travel warning for Cancún and the state of Quintana Roo — the region in which Cancún International Airport, our destination airport, is located. In addition, the German Federal Foreign Office (Auswärtiges Amt) had warned of security risks in Mexico. This serious escalation in the security situation forced us to take this step, as we did not want to risk our safety. Before proceeding with the cancellation, we made every reasonable effort to contact your customer service team in order to explore rebooking options. However, due to the exceptionally high volume of calls, we were unable to reach your support by phone despite waiting for several hours. Furthermore, your website and mobile app were partially unavailable or not functioning properly due to system overload. As a result, rebooking was not possible, and cancellation remained the only viable option. We would also like to inform you that we already sent a message regarding this matter two days ago. Unfortunately, it appears that our previous email did not reach you, which is why we are contacting you again. Given the official travel warnings, the documented security risks in our destination region, and the inability to contact customer service or use the online systems, we kindly request a full refund of our ticket costs. We think these exceptional circumstances warrant an extended and customer-oriented review of our case. Attached, you will find all relevant booking details and supporting documentation. We thank you in advance for your support and understanding and look forward to your prompt response. Best regards, Till-Henry Schönberg Booking Reference: CZ7VTV Phone: +49 175 6656811 Email: till-schoenberg@web.de

Overall

Schlechter Kundenservice, Keine Informationen zur Lage in Cancun

Hannover-Cancun
Economy

Desired solution

Refund

Expenses reimbursement

Efstratios M

Verified | Feb 25, 2026

Toronto-Calgary

Economy

No reason given

Yoy say that the delay was 3 hours and 10 minutes. But this is not accurate , i think that the delay was between 5 and 6 hours approximately or most

Toronto-Calgary
Economy

Arshdeep S

Verified | Feb 22, 2026

Toronto-Amritsar

Economy

Influence by other flights

On 29 December 2025, while onboard the Air Canada flight from Toronto (YYZ) to Frankfurt (FRA), passengers were informed of a delay caused by a suspected security issue involving baggage on the aircraft. The flight remained on the ground for approximately 2.5 hours before departure. Due to this delay, I missed my scheduled onward connection from Frankfurt to Delhi and was involuntarily rebooked onto a later flight departing the following day. Upon arrival in Frankfurt, Air Canada ground staff provided incorrect information, stating that overnight accommodation had been arranged and directing me to the Maple Leaf Lounge. However, the lounge was closed, no assistance was available, and no alternative arrangements were made. As an Indian passport holder without a Schengen visa, I was unable to exit the airport and was entirely dependent on Air Canada for assistance within the transit area. Despite this, I was not provided with adequate food, accommodation, or support, and was forced to remain airside overnight, sleeping on airport seating with minimal access to food. This sequence of events resulted in a total delay of approximately 29 hours to my final destination in Amritsar (ATQ).

Toronto-Amritsar
Economy

Arturo O

Verified | Feb 22, 2026

Toronto-Madrid

Economy

Technical problems

Original booked itinerary: • AC7968 — Toronto (Billy Bishop) → Montreal • AC834 — Montreal → Madrid • Scheduled arrival in Madrid: ~08:10 What occurred: • AC7968 did not operate as planned, causing me to miss AC834 • Air Canada rerouted me involuntarily: o Taxi from Toronto Billy Bishop (YTZ) → Toronto Pearson (YYZ) o AC838 — Toronto → Munich (arrival 09:50) o Lufthansa LH1804 — Munich → Madrid (arrival 17:50) Result: Arrival at Madrid approximately 11 hours late

Toronto-Madrid
Economy

Radmilo V

Verified | Feb 19, 2026

Toronto-San Juan

Economy

No reason given

AC flight was supposed to arrive at Puerto Rico at 14:40 local time but it landed at 19:45. We had to be at a Cruise ship pier no later than 19:00. So we missed it!! We had to pay for overnight accommodation, taxi and a flight to St. Thomas so we could board our cruise ship. Flight was delayed because unscheduled aircraft maintenance, as it states in their message to us... which Air Canada says it wasn't their fault?! Well whose fault was it?

Toronto-San Juan
Economy

Rosaline V

Verified | Feb 19, 2026

San Jose-Amsterdam

Economy

No reason given

we were in the airplane and they told us the airplane could not take of. We had to switch planes, because this one did not work correctly.

San Jose-Amsterdam
Economy

Marta C

Verified | Feb 13, 2026

Ottawa-Quebec

Economy

Claim escalated to airline

Technical problems

- Flight was cancelled 2h 30min before departure. - Flight was changed to YOW-YYZ + YYZ-YQB with arrival at Quebec City at 23:40h with an accumulated delay of 7h 38min vs original flight. - Refund requested from our side and executed from Air Canada. Refund received. - Available train tickets bought to arrive to Quebec City at 20h 19min with an accumulated delay of 4h 17min vs original flight. - Claims to Air Canada rejected. - We lost 1 day in Quebec as part of our limited expensive trip to visit Canada.

Ottawa-Quebec
Economy
Claim escalated to airline

Bradley W

Verified | Feb 12, 2026

Sault Sainte Marie-Toronto

Economy

Technical problems

The flight was originally scheduled for Feb 5th at 16:30. The flight was cancelled and moved to 0600 the next morning. There were two other flights to YYZ between that time but they were full. When we were about to board around 5:30 we were notified the flight was further delayed until 1350 since they did not fly in the correct parts last night. A plane was ferried up from YYZ and after multiple more delays we departed at 14:40. We arrived at 1558 almost 24 hours later.

Sault Sainte Marie-Toronto
Economy