Air Canada complaints: comments, page 6

Juan M

Verified | Dec 26, 2025

Montreal-Guatemala City

Economy

stressful trip with lost luggage's

n/a at this time not available i was in the wrong box this whole time thanks sorry my apolagise call to get right directions

Overall

lost baggage

Montreal-Guatemala City
Economy

Loss: €700
Desired solution

Expenses reimbursement

Anjel V

Verified | Dec 23, 2025

Dublin-Delhi

Economy

Problems at airport

When I called, no one answered the call. I was only receiving emails saying that my flight had been cancelled, and they informed me 24 hours in advance.

Dublin-Delhi
Economy

Lady Vanessa C

Verified | Dec 21, 2025

Vancouver-Cali

Economy

No reason given

Do not fly with AVIANCA, worst airline ever. 1. Second leg: YUL-BOG delayed 1:31 hours, It was scheduled to depart 22:00, it departed 23:31. 2. Since arrival was delayed, I missed my connection BOG-CLO originally 6:00 am. 3. They re book me for the same day departing at 22:20 to arrive to final destination December 13th at 23:40, when the original flight was at 6 m and I was already traveling since more than 10 hours, meaning I had to wait more than 16 hours in the airport, no hotel was offered to me, neither compensation nor apologies. I had to lined up for more than an hour, they would not approve an earlier flight neither compensation to book with another airline. 4. They lost my checked luggage and gave me not returning date, they had me waiting with no cloths for more than 80 hours to give me any type of information about my luggage. Summarizing I started flying at 13:15 December 12 and arrived December 13th 23:40. plus add the time zone change (meaning more hours and they lost my luggage - I have very heavy emotional damage, I missed seeing my dad before a brain surgery, also economical, Laboral damages and logistically multiple expensive changes. Since I saw we were leaving late, I ask the air atendant please let me leave the airplane as first then I can catch my next flight, she said sorry no "it's not under our established procedures, so I can't" they were never helpful although they made the mistake they were never open to try alternatives to fix it. The airline was never apologetic, never helpful and they had a line for at least 100 people claiming for different issues, no good service neither diligence to solve cases.

Vancouver-Cali
Economy

William D F

Verified | Dec 21, 2025

Kelowna-Athens

Business

Gouging for eco seats when flying business

Have to pay extra for economy seats when we, when paying for business ticket No charge for seats on business segment, go figure that?

Overall

Have to pay for seats on economy section from Ylw to yvr

Kelowna-Athens
Business

Desired solution

Other - Apology and not having to pay for economy seats when we bought business seats

Miklos L

Verified | Dec 19, 2025

Vancouver-Varadero

Economy

No Bags for 3 days in Cuba in the heat!

My wife and I checked our bags in Vancouver and received confirmation our bags would meet us in Varadero.We were the last people waiting for our bags in the airport and none arrived.We were told our bags would probably arrive in 2 days.So there we are in Cuba on a monday morning with no chance of baggage until wednesday night.Basically 3 days with nothing.We bought some stuff but nobody gives receipts in Cuba.It cost us $40.00 US to go out to the airport and $40.00US to get back to our hotel after our bags arrived.The service at the airport was horrendous!We were only allowed into the airport after everyone had left.Our taxi driver had to wait 2.5 hours extra even though our bags were marked as priority.Now after all this our bags didn't arrive home with us until the next day after we arrived.The Air Canada rep in Cuba was a total ASS.He said Air Canada cannot deliver our bags to hotel.They wouldn't pay for this service.They did however deliver to our house in Vancouver.There is no easy way to contact them to complain about this.Ver sad in this day and age!

Vancouver-Varadero
Economy

Loss: €1800
Desired solution

Donald Z

Verified | Dec 17, 2025

Thunder Bay-Frankfurt

Economy

We went thru final check point we’re walking down hallway that connects to are plane and were turned back flight was delayed and when we arrived in Toronto on this flight I was told buy air Canada employee when exited the plane where to get on connecting flight and not to walk quickly to next gate to board that plane had time to get onboard but did not make it in time and was put on another fight next day air Canada provided a room in near by town we had to pay $100 round trip taxi fees to hotel and back and get food from vending machine $40 for all restaurants were closed when arrived at 2:30 am at hotel then that day November 6/25 they flew us to Montreal then to Zurich then to Frankfurt instead of London Heathrow Airport then Frankfurt so did not have to use UKVI PASSES FOR LONDON that they told us days before are flight from Thunder Bay was to leave costing $31.92 each for both of us Air Canada sent me a meal voucher in my phone for for air port restaurants were when arrived used for breakfast when we arrived back at the airport to get to changed flights

Thunder Bay-Frankfurt
Economy

Susan And James W

Verified | Dec 17, 2025

Charlottetown-Adelaide

Economy

Terrible Customer Service by AC representative

We were late arriving at our Montreal connection from Charlottetown, we did arrive at the gate before the flight left and any passengers who had checked luggage could not board the flight and must go to AC Customer Service desk - long line up - waited 1.5 to 2 hours in a line up. The AC cust rep booked us on a direct flight from Montreal to Vancouver and in doing so cancelled our booking and prepaid preferred seats. Upon discovering the seats were no long on our boarding passes I returned to the Customer Service desk and was told that the previous AC agent had not processed the booking properly and had not booked us from Vancouver to Australia and that we had lost our prepaid bulk head seating..... Needless to say we were not happy with this situation and if we had not discovered the error we would have been left in Vancouver airport at midnight with no seats and no customer service available to assist us with the remainder of our journey. ALSO - I do not understand how we can be told our prepaid seats that we purchased in June 2025 are not available but a last minutes purchaser could not be told there was a error and return the seating to us !!! What is the point of purchasing in advance and tying up our $$ for months in advance??? We have not been refunded for the prepaid seating and are very disappointed in the service we were provided !!

Overall

poor AC customer service in Montreal - AC representative booked us on a direct flight to Vancouver and as result he cancelled our initial booking and bulk head seats that we had purchase 6 months ago. We discovered this before boarding our flight and wer
good weather and travel on flights.

Charlottetown-Adelaide
Economy

Loss: €371.1
Desired solution

Refund

Jonas J

Verified | Dec 15, 2025

Halifax-Hamburg

Economy

No reason given

I was rerouted via Copenhagen even though I would have made my connecting flight in Brussels. The gate was still open. After the rebooking by SAS, they refused to let me board the original flight. Business Class on SAS was also not available. Customer service did nothing to help.

Halifax-Hamburg
Economy

Alou G

Verified | Dec 14, 2025

Oklahoma City-Frankfurt

Economy

No reason given

I have called air Canada multiple times and have not spoken to a agent they just make me wait my flight duration was well over 24hrs I deserve a full reimbursement

Oklahoma City-Frankfurt
Economy

Thomas H

Verified | Dec 12, 2025

St. John's-Toronto

Economy

Can´t find other way to get in contact via mail

I just would like you to change my mail-adress. You make it very very complicated to get in contact with you. And now I have to write at least 100 signs!

St. John's-Toronto
Economy

Desired solution

Other - Hey, I just booked a Flight for our son Carl Cordes from YYT to YYZ for Dec. 16th. During the process, I typed the wrong E-Mail-Adress. Can´t find a way to change it, so maybe you could do it for me. I typed humme@gmx.de instead of humme@gmx.com, which is the right adress. Now I don´t get your e-mails, which concerns me. Booking number is CL9FP3. Thank you

N M Eftakharul Alam B

Verified | Dec 11, 2025

Regina-Dhaka

Economy

Luggage Damage Due to Mishandling

Dear Concern, I hope this message finds you well. I am writing to formally report and seek compensation for the significant damage caused to one of my checked bags during my recent journey. On 06 December 2025 (Regina time), I travelled from Regina International Airport to Dhaka, Bangladesh, with two checked bags. My final flight from Bangkok to Dhaka was operated by Thai Airways. Upon receiving my baggage in Dhaka, I was extremely disappointed to find that one suitcase was severely damaged. Specifically, three out of four wheels were completely broken, clearly due to mishandling. Additionally, several cosmetic items inside the suitcase were also damaged, which was particularly upsetting as these items were gifts. I immediately reported the issue at the Lost and Found counter at Dhaka Airport, where a report was created. However, I was requested to drop off the damaged baggage at the Thai Airways office in Gulshan, Dhaka. This caused considerable inconvenience, as I had to travel across the city with a broken suitcase and damaged items. For passengers, especially those living outside Dhaka, this requirement can be quite burdensome. Ideally, such matters should be resolved directly at the airport or through an easily accessible drop‐off point near the airport. As the damage occurred while the luggage was in airline custody, it should not become an additional challenge for the affected passenger. Despite the difficulties, I have complied with the instructions and submitted the damaged baggage to the Thai Airways Gulshan office yesterday. Given the extent of the damage and the associated inconvenience, I kindly request appropriate compensation in accordance with airline policy and international baggage liability standards. I would appreciate your prompt attention to this matter and look forward to receiving an update regarding the next steps. Thank you very much for your cooperation. Best regards, N M Eftakharul Alam Bhuiya

Overall

Luggage Damage

Documents ComplaintsList.phpN M Eftakharul Alam

Regina-Dhaka
Economy

Loss: €80

Alisa D

Verified | Dec 10, 2025

Santiago-Warsaw

Economy

I was talking to steward on the plane and told her that we have another flight, she replied that over 100 people on board have the same problem (late flight) and she cannot help. On the ground, when we landed plane to India was waiting for them.

Santiago-Warsaw
Economy

Tomasz K

Verified | Dec 10, 2025

Santiago-Warsaw

Economy

there was no space in Lufthansa flight from Frankfurt to Warsaw - in my opinion this the reason why flight from Toronto to Frankfurt was late. The people from Lufthansa told us that Air Canada is no taking care about us.

Santiago-Warsaw
Economy

Garry S

Verified | Dec 7, 2025

Las Vegas-Barcelona

Economy

My luggage missing when we arrived 11/07/25 our final destination, Barcelona. Notified Air Canada, Norwegian Cruise, made follow up calls to Air Canada. Luggage was finally delivered 6 days later at Palma De Majorca.

Las Vegas-Barcelona
Economy

Muhammed Reyas K

Verified | Dec 3, 2025

Edmonton-Doha

Economy

Claim escalated to airline

No reason given

I cannot use the coupon as I don’t plan to fly in that route for next one year. In addition my claim for losses in seat reservations cannot be submitted in their web form. They responded asking me to submit everything in web form. Web form does not permit to specify above issues.

Edmonton-Doha
Economy
Claim escalated to airline

Tanja Z

Verified | Dec 1, 2025

Chicago-Toronto

Economy

Delay disappointment communication lacking

Received notification od delay close to the boarding time ended up getting delayed twice from departing to 815 to 830 then 10pm

Overall

Notice of delay was close to the boarding time

Chicago-Toronto
Economy

Desired solution

Eva R

Verified | Nov 26, 2025

Economy

want full refund and compensation pls the details are in the folder

worse trip ever with delays , wrong boarding pass cancellations and i had flex and travel insurance November 3/25 I started my trip from Terrace B.C. to St Johns Newfoundland. My sister was in palliative care. I wanted to get home to spend time with her before she passed. Flight was cancelled form Terrace to Vancouver, not sure why . I did receive a room and 15 dollar food voucher. November 4/25 Left Terrace for connecting flight to Vancouver, this is where I was told I was on Stand-by! I had paid for a full flight with Flex and I had purchased Insurance, so how did I manage to be set on Standby? I was given a seat as standby and was last person to board. I arrived in Toronto where I was informed I couldn’t continue to St Johns due to very bad weather happening in Newfoundland. I wasn’t given a room or vouchers for food November 5/25 Spoke to a ticket agent who said because I was a standby passenger it was unlikely I would get aboard the next time a flight was heading to NFLD Again I was not offered a room or vouchers. I asked if I could get out on the 6th the agent said again there are people who have been waiting for 2 days and you are just standby. I contacted my sister from st.Catharines’ who came to get me until I could find a flight out . We received the call my other sister had passed away. I didn’t even get to see her to say goodbye or tell her I loved her. Then I broke out in bad hives and huge stress headache. I had contracted Pneumonia from the discomfort of being at the airport and trouble caused to me.. November 6 Once at my sisters in st.catharines. We spent hours on the phone trying to figure out how I got from a full service ticket to a stand-by. To no avail, no one could figure it out . We spoke to many agents being transferred from one department to another, it was time wasting and harrowing on my nerves especially as I was grieving my sister Dolores. Later that night when we looked thru all my paperwork we discovered that my boarding pass was switched by the boarding agents , I was Given boarding pass for a AnneMargot Rees ETKT 014231044614. Rees who was the stand by passenger and I received hers. Yet no one read the boarding pass to see the mistake that as made. November 7/25 I learned my baggage was sent to st.john , New Brunswick. I had to wear the same clothes for the whole seven days of my trip even though I had Travel insurance and flex insurance. November 8/25 I was schedule to return home on November 15 on my original ticket, I had to cancel as I was not able to get to st johns . November 9 my baggage was returned to my home on November 9 at 12 pm . I arrived at 6pm that same day. I am requesting a full refund of my original tickets and the extra ticket I had to purchased to bring me back to Terrace B.C. Toronto – St.johns St.Johns to Toronto Nov 15 Toronto to smithers I was told my second trip would be complimentary but I had paid for that also. The pain and suffering I was put through during this mix-up was terrible Thanking you for a prompt reply Yours truly Eva Marie Rees 51-3666 11th street Houston B.C VOJ 1Z2 November 3/25 I started my trip from Terrace B.C. to St Johns Newfoundland. My sister was in palliative care. I wanted to get home to spend time with her before she passed. Flight was cancelled form Terrace to Vancouver, not sure why . I did receive a room and 15 dollar food voucher. November 4/25 Left Terrace for connecting flight to Vancouver, this is where I was told I was on Stand-by! I had paid for a full flight with Flex and I had purchased Insurance, so how did I manage to be set on Standby? I was given a seat as standby and was last person to board. I arrived in Toronto where I was informed I couldn’t continue to St Johns due to very bad weather happening in Newfoundland. I wasn’t given a room or vouchers for food November 5/25 Spoke to a ticket agent who said because I was a standby passenger it was unlikely I would get aboard the next time a flight was heading to NFLD Again I was not offered a room or vouchers. I asked if I could get out on the 6th the agent said again there are people who have been waiting for 2 days and you are just standby. I contacted my sister from st.Catharines’ who came to get me until I could find a flight out . We received the call my other sister had passed away. I didn’t even get to see her to say goodbye or tell her I loved her. Then I broke out in bad hives and huge stress headache. I had contracted Pneumonia from the discomfort of being at the airport and trouble caused to me.. November 6 Once at my sisters in st.catharines. We spent hours on the phone trying to figure out how I got from a full service ticket to a stand-by. To no avail, no one could figure it out . We spoke to many agents being transferred from one department to another, it was time wasting and harrowing on my nerves especially as I was grieving my sister Dolores. Later that night when we looked thru all my paperwork we discovered that my boarding pass was switched by the boarding agents , I was Given boarding pass for a AnneMargot Rees ETKT 014231044614. Rees who was the stand by passenger and I received hers. Yet no one read the boarding pass to see the mistake that as made. November 7/25 I learned my baggage was sent to st.john , New Brunswick. I had to wear the same clothes for the whole seven days of my trip even though I had Travel insurance and flex insurance. November 8/25 I was schedule to return home on November 15 on my original ticket, I had to cancel as I was not able to get to st johns . November 9 my baggage was returned to my home on November 9 at 12 pm . I arrived at 6pm that same day. I am requesting a full refund of my original tickets and the extra ticket I had to purchased to bring me back to Terrace B.C. Toronto – St.johns St.Johns to Toronto Nov 15 Toronto to smithers I was told my second trip would be complimentary but I had paid for that also. The pain and suffering I was put through during this mix-up was terrible Thanking you for a prompt reply Yours truly Eva Marie Rees 51-3666 11th street Houston B.C VOJ 1Z2 November 3/25 I started my trip from Terrace B.C. to St Johns Newfoundland. My sister was in palliative care. I wanted to get home to spend time with her before she passed. Flight was cancelled form Terrace to Vancouver, not sure why . I did receive a room and 15 dollar food voucher. November 4/25 Left Terrace for connecting flight to Vancouver, this is where I was told I was on Stand-by! I had paid for a full flight with Flex and I had purchased Insurance, so how did I manage to be set on Standby? I was given a seat as standby and was last person to board. I arrived in Toronto where I was informed I couldn’t continue to St Johns due to very bad weather happening in Newfoundland. I wasn’t given a room or vouchers for food November 5/25 Spoke to a ticket agent who said because I was a standby passenger it was unlikely I would get aboard the next time a flight was heading to NFLD Again I was not offered a room or vouchers. I asked if I could get out on the 6th the agent said again there are people who have been waiting for 2 days and you are just standby. I contacted my sister from st.Catharines’ who came to get me until I could find a flight out . We received the call my other sister had passed away. I didn’t even get to see her to say goodbye or tell her I loved her. Then I broke out in bad hives and huge stress headache. I had contracted Pneumonia from the discomfort of being at the airport and trouble caused to me.. November 6 Once at my sisters in st.catharines. We spent hours on the phone trying to figure out how I got from a full service ticket to a stand-by. To no avail, no one could figure it out . We spoke to many agents being transferred from one department to another, it was time wasting and harrowing on my nerves especially as I was grieving my sister Dolores. Later that night when we looked thru all my paperwork we discovered that my boarding pass was switched by the boarding agents , I was Given boarding pass for a AnneMargot Rees ETKT 014231044614. Rees who was the stand by passenger and I received hers. Yet no one read the boarding pass to see the mistake that as made. November 7/25 I learned my baggage was sent to st.john , New Brunswick. I had to wear the same clothes for the whole seven days of my trip even though I had Travel insurance and flex insurance. November 8/25 I was schedule to return home on November 15 on my original ticket, I had to cancel as I was not able to get to st johns . November 9 my baggage was returned to my home on November 9 at 12 pm . I arrived at 6pm that same day. I am requesting a full refund of my original tickets and the extra ticket I had to purchased to bring me back to Terrace B.C. Toronto – St.johns St.Johns to Toronto Nov 15 Toronto to smithers I was told my second trip would be complimentary but I had paid for that also. The pain and suffering I was put through during this mix-up was terrible Thanking you for a prompt reply Yours truly Eva Marie Rees 51-3666 11th street Houston B.C VOJ 1Z2

Economy

Desired solution

Refund

Expenses reimbursement

Krishna Sindhuja V

Verified | Nov 24, 2025

Seattle-Hyderabad

Economy

Hi, I had a 60 minute layover in Canada, but I was not aware that a transit visa was required. This was not communicated to me anywhere, not even during check-in since the system kept failing, and I was denied boarding because of it. There were no alternative flights they could rebook me on. The helpdesk staff told me that a refund should be possible since I was denied boarding. Also, with only a 60 minute layover, requiring additional documentation like a transit visa seems unrealistic, because I likely would have missed the connection anyway.

Seattle-Hyderabad
Economy

Arkadiusz K

Verified | Nov 24, 2025

Chicago-Port-of-spain

Economy

Claim escalated to airline

I was traveling from ord to pos via yyz. I had conection in Toronto. I came to the gate E68 for flight to Port of Spain about 20 min before the gate was closed. I scanned the boarding card and the steward turn me around to talk with some Chinese Air canada representative at the gate. He put me on hold for 20 min than he printed ticket for one steward guy who was waiting with standby ticket. He told him " go fast" and they closed the gate. I asked why they did it ...he asked me do you have check in luggage...than he said our policy is " your suitcase travel with you and your luggage did not make in to the plain so you not allowed to fly... They sent me to customer information where they gave me ticket for carabinen airlines in 4h and 25 min. Carabinen airlines charged me additional 40$ for possible transver my checked in luggage. I came to Port of Spain 4h and 20 min later than my original flight. And another 1h I filled out paperwork for lost luggage..I got my losted luggage after 61h

Chicago-Port-of-spain
Economy
Claim escalated to airline

Fnu J

Verified | Nov 19, 2025

Vancouver-Delhi

Economy

My flight was from vancouver to Delhi via London, after reaching London the air india deny me to board into plane, after that air Canada book another flight of Oman air in which i have to wait for around 8 hours at London airport. And on that okan air flight i went to muscat and then to delhi. For that disruption i need my compensation for my timings.

Vancouver-Delhi
Economy

Marie W

Verified | Nov 19, 2025

Thunder Bay-Edinburgh

Economy

Technical problems

We eventually managed to land in Edinburgh, our final destination at around 07:30am on Saturday 20th September. A full 24 hours later than scheduled. The airline announced, originally as we were about to board in Thunder Bay at 10:50am on 18thSeptember that there was a delay of 6 1/2 hours. They then sent me a text message stating the delay was caused by ‘Unscheduled aircraft maintenance’ This made us miss our connecting flight to Edinburgh, originally scheduled for 19:40 on 18th september During this nightmare trip Air Canada also managed to lose our checked in hand luggage. Only checked in as we were approached by air Canada staff to ease the overcrowding on board. They issued us with a hotel and a $15cad voucher for food at Toronto airport after trying for over an hour to locate lost baggage. They were unable to do this due to a communication problem with their radios and airside baggage control at Toronto airport. Also, this caused a problem with rebooking our selected seats on our new flight the following day. We are yet to be reimbursed for the seating fees for 2 of them. We also had to persuade the premier lounge at Toronto to honour the booking we had made for 18th September and change it to 19th September without any assistance from air Canada. Luckily they could accommodate us. Finally, when we did arrive at Edinburgh a day later, 2 of our bags did not and the third one was damaged. This meant waiting around for over an hour in baggage claim filling out forms and then having to leave without them to make the 4 hour drive to our home. Not ideal after being in transit for over 24 hours. One arrived the next day and the final bag was delivered to our home 3 days later. We incurred extra parking fees from the fast park Carpark in Edinburgh due to being a day late and also extra kennel costs for our dog who had been in kennels whilst we were away. I had to cancel a job I was booked to be working at on 20th September as we were still driving to home at that point. The frustration and anxiety caused by this fiasco has made us reevaluate wanting to travel by air again even though it is necessary. We will definitely not be checking any luggage in ever again.

Thunder Bay-Edinburgh
Economy

Olena D

Verified | Nov 18, 2025

Krakow-Saskatoon

Economy

Cancellation of my mum's flight

Dear Sir or Madam, I'm Olena Dubenets. My mother, Olha Dubenets (ticket numbers 014-6375856497; 014-63758), and her friend, Lidiia Sushko (ticket numbers 014-6375856495; 014-6375856496), flew on Air Canada from Saskatoon, Canada, to Krakow, Poland, on August 3rd, 2025. The tickets were purchased on Trip.com Group (Booking No. 1227096168969015). When they arrived in Frankfurt, where they had a connecting flight to Krakow, Lidiia Sushko, under pressure of important circumstances, had to remain in Frankfurt, while Olha flew on. When the women were returning on September 9th, they were not allowed on their flight in Krakow and were told their tickets were canceled because Lidiya did not took the flight from Frankfurt to Krakow. The women were very upset and called me, since I had purchased the tickets for them. My negotiations with the airport agent in Krakow yielded no results. I called Air Canada and was told that my mother, Olha Dubenets, could fly because her ticket had not been cancelled. But by that time, boarding had already closed. Why the Krakow airport agent didn't tell her she could fly, I don't know. In the end, I had to buy new tickets for both women, paying $1,921.34 Canadian dollars for Lidiia Sushko's ticket and $754 Canadian dollars for Olga Dubenets's. We understand that Lidiia Sushko violated Air Canada's rules by not using her ticket from Frankfurt to Krakow. But she did so out of ignorance, as I didn’t notice this rule and that was the first time I bought the tickets by myself. I filled the form on the site two times but the type of the application was different from our case and we didn’t get the appropriate answer. I want kindly to ask you to refund us the money we paid for the tickets from Krakow to Saskatoon, as this is a very large sum for women, and I also have no way to pay it. I promise that such violations on our part will not happen again. I hope for your understanding and assistance, which we desperately need. I look forward to hearing from you. Yours sincerely, Olena Dubenets My e-mail: dubentslena82@gmail.com My phone number: 3063700873

Overall

cencelation

Krakow-Saskatoon
Economy

Desired solution

Refund

Eduardo S

Verified | Nov 17, 2025

Bogota-Athens

Economy

Technical problems

Our flight from Bogotá to Athens, reservation number 4OMXC2, with a stopover in Montreal on October 6, was canceled. We were notified on the day of travel, after we had already checked our bags and completed the immigration process. At first, they said it was due to bad weather, which was not true. Then they said it was a crew problem. We had to wait 24 hours to leave again for Athens. The next day, the flight was delayed and we missed our connection from Montreal to Athens. We arrived in Montreal tired and stressed, and no one gave us any information. Finally, we spoke to an Air Canada representative, who assigned us a flight with more stopovers. We had to go to Geneva and from there to Athens. In the end, we did not arrive at our destination on October 7 at 10:05 a.m., but on October 8 at approximately 14:30.

Bogota-Athens
Economy

Destinne A

Verified | Nov 17, 2025

London-Vancouver

Premium economy

awful customer service , need to staff more people

i have spent over 5 hours trying to talk to someone to find out where my daughters luggage is , no one answers or returns phone calls as they instruct you to do. when they do answer they transfer you because they cant answer you .

Overall

terrible customer service

London-Vancouver
Premium economy

Desired solution

Other - have spent 5 hours on the phone with them trying to find my daughters luggage

Phillip T

Verified | Nov 14, 2025

Vancouver-Honolulu

Economy

No reason given

We departed more than 5 hours behind schedule. We were told that the plane needed maintenance but in the end they simply pulled in a plane from the airport as we saw. We arrived at 2am local time, forcing us to take a taxi etc. as all public transit was terminated at that point! We also received a 15$ voucher after we learned about a 3 hour delay but had not received anything more after being extended to 5!

Vancouver-Honolulu
Economy

Phillip T

Verified | Nov 14, 2025

Vancouver-Honolulu

Economy

No reason given

The flight was delayed for over 5 hours with only a 15$ meal voucher from Air Canada. It only said that they had to replace aircrafts. As waited for an aircraft but eventually they just pulled one in from the airport. There’s was no additional compensation of any kind. Many of us had pickups at the airports or were planning on taking transit. The delay caused us to arrive at 2am in the morning which was passed all transpiration services operating. That causes us to use taxis etc. again, no compensation from Air Canada..

Vancouver-Honolulu
Economy

Anonymous member

Verified | Nov 12, 2025

Quebec-Manila

Economy

3 Luggage did not receive when I arrive last Monday dated November 11, 2025

I just arrived at manila Philippines last Monday November 11, 2025 in the morning with flight number AC017. 3 days from now I didn't receive my 3 luggage. It make me stressful because Al my belongings are in the luggage. My daily dress and personal care.

Quebec-Manila
Economy

Loss: €500

Razia D

Verified | Nov 12, 2025

Toronto-Chicago

Economy

Best Western very Bad service. Not willing to help.

Air Canada at YYZ were pretty good , missed the connection to Chicago had to wait in the aeroplane for one hour before we could to the terminal. At the airport service was good very disappointed with Best Western would not provide service back to Terminal. Had to order dinner and Breakfast. Taxi cost 35.00 US Dinner $25 and Breakfast 18.00. Total 78 US. Serice was very poor at Best Western very disappointed.

Overall

Flight delayed at YYZ 1.45PM to 4.30 PM, missed the connection on 31st October to Baltimore
Given Best western Hotel customer service very poor I had to book taxi from the hotel to airport, bought dinner and Breakfast.

Toronto-Chicago
Economy

Loss: €85
Desired solution

Refund

Anonymous member

Verified | Nov 11, 2025

Manchester-Nassau

Economy

Flight cancellation MAN - NAS

The flight was cancelled just a few hours before scheduled take off. I was emailed as our taxi was due to arrive to take us to the airport, so had to cancel that and seek an alternative flight for myself and my partner, as we were travelling to deal with an emergency situation in Nassau and we needed to get there asap I did find another flight, which I paid for on British Airways. When I got to check in I was informed that I was booked onto the flight twice, apparently aircanada had rebooked me, but neglected to ever inform me of that fact, so I wouldn't have been at the airport if I was relying on that re-booking. I was lucky to get something the same day with BA. Your cancellation forced me to buy another two tickets, I want a full refund for the two tickets bought and cancelled, details below (including costs for set reservation, baggage etc). 2 October 2025 Flight # : Y6P4KB (10am Manchester-Toronto-Nassau)

Overall

The flight was cancelled
None

Manchester-Nassau
Economy

Loss: €1500
Desired solution

Refund

Rajeeveananthan K

Verified | Nov 8, 2025

Colombo-Toronto

Economy

My name is Mathan, and I am writing to formally escalate a serious issue with my Expedia booking (Booking ID: BXAJ38, Itinerary #73251885519099). On the day of travel, I was refused boarding by the airline (Air Canada) because I was told I needed a visa for a connecting flight layover. In all my years of international travel, I have never encountered such a requirement for a connecting flight. Immediately after being denied boarding, I contacted Expedia customer support, and a representative named Mariam provided me with a reference number and advised me to wait 3–4 business days for a refund response. Since then, I have called multiple times, but each time I was told to wait for a response from the airline. After continued delays, I finally contacted Air Canada directly, who informed me that there was no record or note from Expedia regarding my refund request. They also confirmed that if Expedia or I had contacted them on the same day of travel, they would have issued a refund or flight credit. Unfortunately, because of the delay caused by Expedia’s process, the system now shows my case as a no-show, making it ineligible for refund under standard policy. It’s clear this situation occurred due to Expedia’s mishandling and lack of timely communication with the airline. I am therefore requesting a full refund of my ticket amount, as I was not at fault in this matter. I have refrained from posting my experience on social media or public platforms, as I hope Expedia’s executive team will review this issue fairly and provide a resolution promptly. Thank you for your attention and understanding. I look forward to a fair response and resolution. Expedia Booking ID: BXAJ38 Itinerary #: 73251885519099

Colombo-Toronto
Economy

Donna C

Verified | Nov 8, 2025

Porto-Edmonton

Economy

delay and responsibility of air canada

booking number 28GQFG booked and paid air Canada first flight from opo to LIS on nov 5, 2025 was late in departure. missed connenction in LIS. wait time was long. was given a room and meals for the night. taxi to and from hotel. However nov 6, 2025 upon arrival of the airport in LIS I was given a total run around. Go to air canada check in. NO go to Tap Portugal check in. Where is my Luggage. 2 hours of stress for a slightly handicaped person. In toronto the game continues. Tap assists me to air canada. leaves me there I am asking about my luggage. OH a tap represntative has to go with you though customs you must pick up your luggage. 2 hours pass thankfully I found my luggage left stranded . So the tap representative helps me though boarding control and I have to go though gate sercurity again. Very long 48 hour trip. My real question is why did air canada dump me to Tap portugal.

Overall

communication customer service
wheelchair assistance

Porto-Edmonton
Economy

Desired solution

Adrian B

Verified | Nov 7, 2025

Vancouver-Montreal

Economy

Over charge for check in luggage

Dear Air Canada Customer Relations Team, I would like to submit a complaint regarding the baggage charges on my recent flight from Vancouver to Montreal on October 31, 2025. I purchased one of the highest fare options for a regular ticket, which included two checked bags. In addition, I paid in advance for two extra overweight bags. However, when I arrived at the airport, I had four suitcases — all of which were overweight — and I was charged an additional $200 at the counter for overweight fees again. After reviewing the situation, I realized that I could have simply purchased the lowest fare (which was about $200 cheaper) and just paid for the four overweight bags at the airport. This made the total amount I paid unnecessarily high, and the process felt confusing and unfair. In total, I ended up paying for the equivalent of six bags, even though I only checked in four. Therefore, I would kindly request a refund for the last two extra luggage charges. Please let me know if you need my booking reference or receipts — I’d be happy to provide them. Thank you for your attention to this matter. I look forward to your reply. Best regards, Adrian Briseño 778-929-9332

Overall

Poor customer service at checkin
flight was good

Vancouver-Montreal
Economy

Loss: €200
Desired solution

Refund

Expenses reimbursement

Anonymous member

Verified | Nov 6, 2025

Rome-Cincinnati

Economy

CUSTER COMPLAINT RESOLUTION

CREATED A CASE FOR DEALAYED AND DAMAGED LUGGAGE. GIVEN CASE NUMBER CAS-10037777-K2L2G1 BUT WHEN I GO TO CHECK THE STATUS IS SAYS THE CASE NUMBER IS INVALID.

Overall

REFUND COMPENSATION
ENTERTAINMENT

Rome-Cincinnati
Economy

Loss: €250
Desired solution

Refund

Expenses reimbursement

William B

Verified | Nov 5, 2025

Montreal-Paris

Premium economy

Unable to reach any human person in Air Canada regarding problem with Ticket

I had a problem with booking tickets for my friend from YUL to CDG 11 Nov. Premium Economy 2025. Firstly Air Canada could not find my reservation, because of some delay in collecting my money. So I booked another flight. Now I have a double booking. PNR Nos CDSD4Y and ATF5RK. I will cancel one but will be charged €500. Secondly when booking the tickets on-line, for my friend, I made a typing error in her first name. I wrote Marie-Huette. It should be Marie-Huguette. I cannot contact anyone to be able to correct this. I need to speak with someone urgently. Telephone numbers shown for Air Canada Paris Office in Directory are incorrect. Can somebody in Air Canada please contact me urgently. Thank you; William Bauer Tel. +33 686689739 email. w.bauer@hotelprointl.com. Please ignore the email shown in personal details William1940. I was not able to change it on the form. My email is w.bauer@hotelprointl.com My telephone number is +33 (0) 686689739

Overall

Cannot contact any one in Air Canada with problem re ticket
None yet

Montreal-Paris
Premium economy

Desired solution

Other - Need to speak to a human being not voice recording.

Roberts K

Verified | Nov 3, 2025

Montreal-Riga

Economy

Problems at airport

So the first flight was delayed, and we couldnt accomplish the connecting flight, so instead of getting back home at 13:15, i got home at 00:00

Montreal-Riga
Economy

Shamama S

Verified | Nov 3, 2025

Edmonton-Dubai

Economy

Problems at airport

My flight to Toronto was delayed meaning I would end up missing my flight to Dubai. I was rerouted from Edmonton to Calgary to London and finally to Abu Dhabi instead. Each one of these flights was delayed. I was supposed to land by 8PM and instead got back by 1AM, I had work at 7AM. When I arrived, my baggage was not there. It never made it to London. They are looking for it, but I still have no updates.

Edmonton-Dubai
Economy

William Mcleod M

Verified | Nov 2, 2025

Toronto-St. John

Economy

Terrible service and to many itenary changes made

Delayed 12 hours Tried double charging for luggage To many itenary flight changes made by air Canada No help at airport given my situation. Air Canada is serverly lacking in customer service

Overall

Tried double charging for luggage and to many changes to flight schedule Had to sleep at airport

Toronto-St. John
Economy

Desired solution

Refund

Gurjeetkaur C

Verified | Nov 2, 2025

Mumbai-London

Economy

Still waiting on the chairs at the entrance of the gate it's been 3 hours still no update no other flight is been booked yet

Mumbai-London
Economy

Faouzi S

Verified | Nov 2, 2025

Vancouver-Delhi

Economy

Travel agency not able to amend ticket

Subject: Schedule Change – Reservation YAIBLP / Request for Options Dear Air Canada Customer Relations Team, we are writing regarding our booking made through Flight Centre under reservation code YAIBLP and airline code 4RDXBX (AC) for travel between Vancouver and New Delhi. Our original itinerary was outbound on Dec 14, 2025 (Vancouver–New Delhi) and return on Dec 26, 2025 (New Delhi–Vancouver) with an original arrival in Vancouver at 5:55 a.m. We were recently notified that our return flight now includes two stops and arrives in Vancouver at 12:15 p.m., about six hours later than originally scheduled. Under the Air Passenger Protection Regulations (APPR), we kindly request: (1) confirmation whether this schedule change was within Air Canada’s control and not safety related; and (2) in lieu of compensation, consideration of one of the following at no additional cost: Option 1 – extend our stay in Dubai (layover city) and return to Vancouver on Jan 2, 2026; or Option 2 – extend our stay in New Delhi and return to Vancouver on Jan 2, 2026. We contacted Flight Centre, but they were unable to assist, so we are reaching out directly. As long-time Air Canada customers, we value our relationship and hope this can be resolved amicably. Please respond within 30 days, as required by the APPR. Thank you for your attention and assistance. Best regards, Faouzi & Taraneh Sefrioui (ssefrioui@msn.com)

Vancouver-Delhi
Economy

Desired solution

Other - Extend trip

Mike M

Verified | Oct 30, 2025

Sydney-Toronto

Economy

No reason given

Half was to YVR the plane diverted to Hawaii for a passenger medical condition. By the time we got to YVR instead of staying on the same plane as per original plan we were offloaded and put on another flight hours later. We were given food vouchers. We landed in Toronto about 6 hours after we were scheduled. Fortunately, it was before 11pm and we were still able to get our phone SIMs and rental car. It made it a very long day with 3 young kids and made the jet lag over the next days worse.

Sydney-Toronto
Economy

Philippe B

Verified | Oct 28, 2025

Los Angeles-Vancouver

Economy

Strike

I am writing to request compensation for a cancelled flight during the Flight Attendants’ Association strike. Booking Reference: A95UDF I was scheduled to board AC 0555 from Los Angeles International Airport (LAX) at 12:20 PM and arrive at Vancouver International Airport (YVR) at 03:13 PM. On August 16 at 5:00 PM, less than 24 hours before my flight, I received text messages and emails informing me that my flight had been canceled and no replacement options were available, despite the availability of options when I checked. I was subsequently required to visit the airport and spend over two hours (excluding waiting time in line) at the counter with an agent attempting to find me a replacement flight. I was eventually rebooked on a Delta flight connecting through Salt Lake City International Airport (SLC) that arrived at YVR at 10:10 PM, seven hours later than my initial flight was scheduled to arrive. I have received compensation from the airline for incidentals expenses but not for the delay and inconvenience caused. there should also be a compensation for missing miles.

Los Angeles-Vancouver
Economy

Denisse C

Verified | Oct 27, 2025

Delhi-Mexico City

Economy

Weather conditions

The first flight was delay so we lost the conection (Toronto-Mexico) The airline rebook us to a flight to Vancouver and then to Mexico city. Refusing us a directly flight from Toronto To México City saying all the flight was overbooked. We arrived México city 12 hours later and also we waited 2 hours more for the luggage.

Delhi-Mexico City
Economy

Patrick B

Verified | Oct 26, 2025

Vancouver-Dublin

Economy

Strike

Our flight was cancelled 2 hours before we were due to go depart. We were given a number to ring to book another flight but couldn't get through to anyone on that number. We were left on our own to find hotels. I had a young daughter and elderly parents with me. We were due to fly out on Saturday Saturday the 16th of August and arrive home on the Sunday at 7.30am but didn't arrive home until Thursday the 21st at 1.30 pm. We had to fly to seattle 1st then to Iceland before home. My daughter got so sick and threw up many times on the flight from Iceland. The return flight were not the same standard as the flights I had paid for. I had to miss a full week of work. We had to take different flight to my parents. The airline gave us no assistance in the time we were stranded.

Vancouver-Dublin
Economy

Peter Domey B

Verified | Oct 24, 2025

Montreal-Copenhagen

Economy

No reason given

A seat belt on flight ac 844 malfunctioned and required maintenance which took about 2 hours, resulting in my missing flight LH 830 from frankfurter Copenhagen , catching another flight 7 hours later( LH832)

Montreal-Copenhagen
Economy

Rui Li L

Verified | Oct 24, 2025

Moncton-Toronto

Economy

Strike

Contacted airline by phone on Aug 14/15/16 and was advised there is no flight could be arranged on Aug 16 & 17, I have to come back to Toronto since need to go back to work on Monday. So borrowed car from friend on Aug 15, had the hotel and gasoline expense occurred and starting to drive on Aug 15 and arrived Toronto on Aug 16, 2025

Moncton-Toronto
Economy

Kaitlin O

Verified | Oct 23, 2025

Austin-Montreal

Economy

Technical problems

Called over the phone , there were 2 other flights prior to the last flight out of the day but they said it was full. Now arriving at 10:00pm

Austin-Montreal
Economy

Anonymous member

Verified | Oct 23, 2025

Economy

Discrimation acy 74- Due to medical condition-Disgrace life changing event-

Severe AIR BOURNE -allergy sufferer spent a nine hour flight in complete anxiety / in fear for life unable to use toilet / eat or drink in fear of contamination of allergans / as cabin crew REFUSED to inform passengers of situation - buffer zone was not enough - compared to other airlines this is below standard - passenger in tears and visably traumatized yet was not helped or reassureed-this falls under the Discrination act 74-

Economy

Loss: €1500
Desired solution

Refund

Cynthia M

Verified | Oct 23, 2025

Halifax-Boston

Economy

No reason given

Flight was delayed twice Had to deboard plane and go onto another plane Was 3 hours and 20 min late arriving to destination

Halifax-Boston
Economy

Lore D

Verified | Oct 23, 2025

Cancun-Brussels

Economy

Technical problems

Our flight was canceled, meaning we not only had to wait eight hours at Cancun airport without compensation, but also missed our connection. This resulted in us having to travel to Toronto, where our luggage never arrived (they promised it would), and we lost another €100 deposit at the hotel. We also had to pay for breakfast at the hotel and the food for the entire next day. I want a refund for all the food and compensation, as I couldn't go to work the next day.

Cancun-Brussels
Economy

Mihaela Carmen M

Verified | Oct 22, 2025

Montreal-Savannah

Economy

No reason given

The companyAIR Canada haven’t been truly transparent informing us : first about the reason of delays , first it was a matter of technical issues and when the flight was cancelled the reason cited was the weather conditions at departed/arrival or between . I had to rebook both flights, the one for the second segment LGS to Savannah with Delta , was laboriously and it took three hours to finish it . I didn’t payed for hotel , I slept at friends’ place and same for food , friends’.The cost was for UBER aller/retour on Oct 20th .

Montreal-Savannah
Economy