Air France complaints: comments, page 2
521 comments
Liwen X
Verified | Aug 29, 2026
Paris-London
Economy
Successful claim
I originally booked a flight scheduled to depart at 9:55 am. However, when I arrived at Charles de Gaulle Airport, the airport staff were unable to find my booking in their system. As a result, I was unable to take my original flight and the airline had to rebook me onto a later flight departing at 1:15 pm. This caused me considerable inconvenience and significantly delayed my journey. Unfortunately, the problems did not end there. My checked baggage was also delayed and did not arrive with me as expected. When I finally received my suitcase, I found that it had been damaged. One of the wheels was completely missing, and there were visible signs of damage to the suitcase. More seriously, when the suitcase was delivered to me, only one of the latches was properly closed. The suitcase was partially open, with a gap along one side. This is particularly concerning because it means that my belongings could potentially have fallen out or been accessed during transportation. I am therefore very disappointed with the way both my booking and my baggage were handled. I would appreciate it if you could investigate this matter and explain why my original booking could not be found in the system, as well as what happened to my baggage during transportation. I would also like to request appropriate compensation for the inconvenience caused by the flight change, the delay in receiving my baggage, and the damage to my suitcase. Please let me know what documents or evidence you require from me in order to process my claim. I look forward to receiving your response and a satisfactory resolution to this matter.
- Paris-London
- Economy
- Successful claim
Houria B
Verified | Aug 28, 2026Rabat-Newark
Economy
Claim escalated to airline
I was waiting at the k35 gate for boarding. I kept waiting since no announcement has been made. When the specific boarding time was almost over, but no action was noticed at gate 35, I wondered around to see if there was any updates such as weather issues that could cause delays. I then found out that the boarding gate was changed twice, and that the information on the boards at the gates can be inadequate. I lost my flight, and had to book a hotel, have a ride to and from the hotel and pay some unexpected expenses for food and drinks. I still haven’t recovered my luggage yet.
- Rabat-Newark
- Economy
- Claim escalated to airline
Almy De Sousa M
Verified | Aug 26, 2026Paris-Barcelona
Economy
Claim escalated to airline
Dear Air France Customer Relations, I am writing to file a formal complaint regarding my checked baggage, which has been missing since August 7, 2026, following my flight AF1348 from Paris (CDG) to Barcelona (BCN). Passenger Details Name: Almy De Sousa Magalhaes Passport Number: PAL879044 Ticket Number: 0064822672290 PNR: OIS3R6 Baggage Tag: AF141264 Lost Baggage Reference: BCNAF69086 / 07AUG2026 / 1226 GMT Since the day my baggage was reported missing, I have made more than ten phone calls to Air France Customer Service seeking updates and assistance. Unfortunately, I have not received any concrete information regarding the whereabouts of my baggage nor a satisfactory resolution to this matter. The prolonged absence of my baggage has caused major disruption to both my personal and professional activities and has forced me to incur significant unexpected expenses. As a result, I am requesting reimbursement of the following documented expenses: Emergency clothing and personal items: EUR 772.18 Emergency medication and healthcare expenses: EUR 358.71 Additional compensation for the significant inconvenience, disruption, loss of time, and distress caused by the prolonged delay: EUR 769.11 Total Compensation Requested: EUR 1,900.00 All supporting receipts and documentation are attached. In addition, the baggage contains personal belongings with an estimated total value of EUR 4,284.00, for which I reserve all rights to claim compensation should the baggage ultimately be declared lost. The absence of my baggage adversely affected the following commitments: 07 August 2026: Arrival in Barcelona and baggage loss. 08–10 August 2026: Scheduled vacation trip (hotel reservations attached). 11 August 2026: Important business meetings. 12–16 August 2026: Business and leisure travel commitments (flight and hotel reservations attached). Throughout this entire period, I was forced to make emergency purchases to replace essential clothing, toiletries, and medication that should have been available in my checked baggage. Given the excessive delay, the lack of meaningful updates, and the considerable disruption caused, I respectfully request: Immediate reimbursement of EUR 1,900.00. A written update regarding the current status of the baggage search. Confirmation of the compensation process applicable if the baggage is officially declared lost. I trust that Air France will address this matter promptly and fairly. I look forward to your response and a swift resolution. Yours sincerely, Almy De Sousa Magalhaes Passport No. PAL879044 File Reference: BCNAF69086
- Paris-Barcelona
- Economy
- Claim escalated to airline
Mariia K
Verified | Aug 24, 2026Warsaw-Paris
Economy
History of communication with Air France — Claim C-11092922 I am seeking compensation for involuntary denied boarding due to overbooking on Air France flight AF1147 from Warsaw (WAW) to Paris Charles de Gaulle (CDG) on 13 March 2026. I had a confirmed reservation and did not voluntarily give up my seat. I was denied boarding due to overbooking and was subsequently rebooked by the airline onto Air France flight AF1047 departing at 17:25. My original flight was scheduled to depart at 13:05 and arrive at 15:40, while the replacement flight was scheduled to arrive at approximately 20:00, resulting in an arrival delay of more than three hours. Air France opened compensation case C-11092922. Since then, I have made several attempts to provide the banking information requested by Air France in order to receive the compensation. My bank details were submitted/requested multiple times, and on at least two occasions they were not accepted, without Air France providing a clear explanation as to what information was incorrect or missing. During this process, I also attempted to contact Air France through the claim system to ask specifically which part of my banking details was unacceptable. However, messages submitted through the system were not reliably displayed or preserved in the case history, making it impossible for me to verify that Air France had received them. Air France subsequently closed the claim on the basis that it had allegedly not received the requested additional information from me. I was informed that the case could be reopened if I supplied the requested information through the “Track my claim” system. When attempting to submit the information again, I identified what appears to be a technical problem with Air France’s form. My bank provides a valid Ukrainian IBAN for receiving international EUR/SWIFT transfers. The Air France form contains a separate field for the IBAN, which accepts my valid Ukrainian IBAN, but it also requires an additional “Account number” field. That field accepts a maximum of 14 numeric characters and therefore does not accept my IBAN or otherwise allow me to enter the account information supplied by my bank. The form additionally requests information such as an Identity Code, bank name, bank address and bank code. My bank has provided valid SWIFT payment instructions, including the beneficiary IBAN and the bank’s SWIFT/BIC details. On 24 August 2026, I contacted Air France again through claim C-11092922. I explained in writing that I had already attempted several times to provide the requested banking details and that the apparent issue was a technical limitation of their form. I asked Air France to: 1. confirm exactly what should be entered into the “Account number” field for a Ukrainian IBAN account; 2. provide an alternative/manual method for submitting the banking information if their form cannot process it; 3. reopen claim C-11092922; and 4. confirm that my latest response had been received and added to the case. I also attached supporting screenshots to this submission. Because previous messages appeared not to be retained correctly in Air France’s system, I preserved screenshots of the complete submission and attachments, screenshots showing the form validation error, and a screen recording of the submission process. As of my latest submission, the underlying compensation claim has not, to my knowledge, been rejected on its merits. The unresolved issue is the repeated failure to process my banking information and the technical limitation of Air France’s claim form. I have now gone through multiple rounds of communication trying to resolve what should be a straightforward payment issue, including two unexplained failures to accept my banking details and an administrative closure of the claim despite my attempts to provide the requested information. I am therefore seeking assistance in obtaining the compensation due for the involuntary denied boarding and in resolving the payment issue without having to repeat the same unsuccessful submission process again.
- Warsaw-Paris
- Economy
Niya B
Verified | Aug 18, 2026Tanger-Amsterdam
Economy
No reason given
I was waiting for 4 hours on my OWN in Tanger airport I am underaged so I had to stay there that long without an explenation as a 16 year old with no place to dit I was sat in the groun beacause nobodys flight was going and only more people started coming in France they first wanted me to sleep in a hotel in my OWN which also stressed me out I already have a lot of anxiety and migraines which only became more I arrived at 8 in the morning and I was in 20 minutes at the gate really Quick then the airline said nothing just that we had to Wait and next thing you know it’s for hours later the airline Providence nothing and it made me miss my connection flight which was inconvenience and caused me stress as I am young and alone I lost a lot of food money and medicine I also had to take a taxi in Amsterdam which was 40 euro’s beacause nobody could take me that late- Tanger-Amsterdam
- Economy
Monica-Gabriela A
Verified | Aug 17, 2026Pointe-a-pitre-Paris
Economy
No reason given
Short summary: Our flight of 3 january 2026, AF0751, was cancelled (information on cancellation received in the morning 3 january 2026, few hours before the flight). The flight was booked by the travel agency Voyage Privé (part of an all inclusive package containg flight and accommodation). Air France replacement flight was 2 days after the cancelled flight (Monday 5 january 2026), but since we were working on Monday, the travel agency found us an earlier flight (Sunday 4 january 2026) so we did not use the Air France flight. For both of us, I would like to request compensation based on EU Regulation 261/2004. Since : the proposed alternative route was 2 days after the cancelled flight, the flight was of more than 1500 km and it was an intra-community flight, we are entitled to receive compensation of EUR 600, under Article 7(1), point c) of the mentioned Regulation. In addition, I would also like to request reimbursement of the train tickets which we paid. Namely, once we landed to Paris on 4 January 2026, we were supposed to take the train to go home in Brussels. Since the flight was cancelled, we were not able to take the train. The train tickets were not subject to possible cancellation or reimbursement. Our tickets cost was of 41€ each (82€ total for both). Please note that we contacted Air France and our compensation and reimbursement claims were refused. You may find attached the relevant information. Thank you for your assistance. I remain available if additional clarifications are needed.- Pointe-a-pitre-Paris
- Economy
Klaudia S
Verified | Aug 17, 2026Paris-Rome
Economy
Claim escalated to airline
The airline has been locating my bag for over a week, I’ve contacted them multiple times however they have no information to give
- Paris-Rome
- Economy
- Claim escalated to airline
Yousra A
Verified | Aug 16, 2026Malta-Lyon
Economy
The luggage has been delayed for more than 2 days and I couldn’t have it when returning in airport in Lyon. It was delivered at home which I don’t want it because I want my luggage ASAP….
- Malta-Lyon
- Economy
Daniel W
Verified | Aug 15, 2026Manchester-Paris
Economy
Successful claim
We have only booked this holiday from Friday until Monday so just a short trip/ weekend away. We arrived with no suitcase as it wasn’t added to the plane we boarded for some reason, this has really ruined our time away as we had no clothes, toiletries, shoes ect. We had limited spending money as we’re on a tight budget and we’ve used a fair bit to make do for now with clothes and necessities. Mainly most importantly I was planning on asking my partner to marry me, so that ring has not made the flight as it was in the suitcase and I didn’t want her to see it so now I can’t propose.
- Manchester-Paris
- Economy
- Successful claim
Amanpreet C
Verified | Aug 15, 2026Birmingham-Paris
Economy
Claim escalated to airline
The delay to our luggage caused significant inconvenience and stress throughout our trip, particularly as we were travelling with young children. The children’s essential belongings, including their sleeping blankets, teddies and other comfort items that they are unable to sleep without, were all packed in the missing luggage. This caused considerable distress and disruption to their normal routine, especially when we were already away from home in a foreign country. We had to spend additional time travelling around an unfamiliar country trying to find and purchase essential clothing, toiletries and other items that we had packed in our luggage. This was extremely inconvenient and took time away from our planned holiday activities. Travelling around with young children to find replacement items was particularly difficult and stressful. The situation was also especially difficult because my mum was travelling with us and has a cancer diagnosis. The additional travelling, uncertainty and stress caused by the missing luggage had a significant impact on her wellbeing and made her feel unwell during the trip. Instead of being able to relax and enjoy our holiday, we had the ongoing worry of when our belongings would arrive and had to make repeated arrangements around the missing luggage. Overall, the delayed luggage caused considerable disruption, additional expense, emotional stress and inconvenience for our whole family. It affected the children’s comfort and routine, placed additional strain on my mum, and significantly affected our ability to enjoy and make the most of our holiday. The airline did not allow any cash allowance for us either so we had to use our own savings that were suppose to be for our holiday to buy essentials that we needed. We did not recieve our luggage until the 4th day of our holiday. The holiday was only a 6 day trip therefore we did not have our essentials for most of it.
- Birmingham-Paris
- Economy
- Claim escalated to airline
Maria Natalia P
Verified | Aug 11, 2026Paris-Buenos Aires
Economy
Claim escalated to airline
Our flight was from CDG (Paris) to EZE (Bs As) at 13.25 the 25 July, we arrived at the Air France desk with plenty of time at 10am, 10.20am we were paying our extra luggage (I have the ticket) for 100 euros each (special extra lugagge for bikes) after that our problems with the airline started. The man who was attending us start looking for trouble with our lugagge, why we didn't buy it in advance, start calling other person to ask about this, after checking the weight they start complaining, asking and looking for what we have inside the bikes travel bags, asked us to take some things to get the exact weight of 23kg each, we did everything they asked for, but they where clearly spending time and didn't like that we arrived with the check in done it online but not with the extra lugagge tickets (we think this is the reason because last year we had the same problem with them in Paris when trying to add extra oversized luggage) Then thay said we couldn't take those things with us as hand lugagge (we had this included) we asked them to hurry because we were spending too much time and need to get the flight door in CDG that wasn't near, offer them to pay more for those kg, thay said thay couldn't do that, keep taking between them in french so we couldn't understand, or calling other airline staff, and this is how that made us spend more than 2hs since we arrived at their desk. When they finally allow us to check the bike luggage in the special door for oversized lugagge it was to late, we pass police and migration control with priority, we run to the door but wasn't enough, the door was closed and they didn't allow us to get into the plane although we explain all the situation and the time we lost because of their fault when we had payed our extra luggage on time at the airport and did the check in on line the day before. After that they started sending us from one customer service to another, we finally had to past migration control again, and pay for a new ticket to take the next flight to bs as via Amsterdan (our original was direct) arriving next day 26/07 7am instead of 25/07 21.50, paying 3000 euros, loosing 4hs more at the airport trying to explain what happened because of their ineffectiveness, without eating, loosing my sister 40´s birthday party the night of 25th July in Bs As, and waiting 2 days for our bikes to finally arrived home with missing objets.
- Paris-Buenos Aires
- Economy
- Claim escalated to airline
Neil K
Verified | Aug 11, 2026Ho Chi Minh City-Malaga
Economy
Flight was delayed from SGN to CDG so i missed my connecting flight at 20.00 to AGP ended up flying out 13 hours later next morning
- Ho Chi Minh City-Malaga
- Economy
Faicel A
Verified | Aug 5, 2026Paris-Beijing
Economy
Upon our arrival in Beijing, we discovered that one piece of checked baggage had not arrived. We immediately reported the missing baggage to the baggage claim service at Beijing Airport, where we were informed that the suitcase had been delayed at Charles de Gaulle Airport in Paris. At the same time, we found that three of our checked suitcases had been severely damaged. We reported the damage to the baggage claim service at Beijing Airport. The baggage service agent inspected the luggage, confirmed the damage, and issued an official baggage damage report. A copy of this report has been uploaded as supporting documentation.
- Paris-Beijing
- Economy
Abdelaziz C
Verified | Aug 4, 2026Atlanta-Casablanca
Economy
Claim escalated to airline
No reason given
Once I arrived to paris , the airline does not offer any alternative solutions even if they have 3 more flights to Casablanca in same day.ultimately I spent the night there till the next day where they offered me my changed flight- Atlanta-Casablanca
- Economy
- Claim escalated to airline
Benjamin F
Verified | Aug 2, 2026New York-Paris
Economy
Claim escalated to airline
No reason given
Flight was canceled and I had to purchase a ticket on Delta to continue my journey but I use my Delta miles to do it. I was only out maybe $333 for a hotel and another $217 in tax even though I used Delta miles to complete my my travel and then I was out another $1500 because the hotel I booked in London had to be canceled, but I was charged anyways- New York-Paris
- Economy
- Claim escalated to airline
Kathleen K
Verified | Aug 1, 2026New York-Milan
Economy
Successful claim
I was on a business trip and my entire belongings was in this checked in bag that was missing for 2 full days. The last time I saw it was in JFK. When I arrived to Linate, after waiting 1 hour my bag never arrived at the baggage claim. I went to file a PIR report before leaving at Linate. Airline did not provide any cash or allowance for incidentals. Linate airport staff informed me the item would arrive in a few hours the same day on Monday July 20. The baggage wasn’t available until 48 hours later. They provided me inaccurate information. I had to switch hotels to be closer to airport. I had business uniforms worth $5000 missing for executive meetings that costed me significant amount of income to company.
- New York-Milan
- Economy
- Successful claim
Adey I
Verified | Aug 1, 2026Manchester-Lagos
Economy
Fraud and nasty customer service in kLM
My dog and I were meant to travel for a dog show in Lagos Nigeria. I had other dogs registered for the show. It also was on arrival in Lagos, meant to mate with three bitches for which I get paid. I got my ticket then my dogs ticket. On arrival at the airport, I was told my dog was not on the manifest so I could travel but not my dog. I was asked to call customer service. On calling, the daft girl who did not speak good English asked me why I did not called the airport before going. The next day, the other customer service staff told me it was not their fault I was a no show. Its been two months now. I was not boarded and now falsely imprisoned as they have no news on the way forward. I wrote to the KLM head offices and yet to get a response. Now I checked and saw I would be refunded for my ticket but not my dog. What happens to the export license? Import license and monies lost. The most hilarious part is my dogs ticket cannot be refunded even though they were the irresponsible one that did not put his name on the manifest. I have all records and intend to sue them as they are causing me massive mental health issuesOverall
my dog had a ticket but was not on the list to be boarded . Customer service is filled with people who have no clue and English not their first language. A daft one asked why I did not call the airport before going to the airport thought we both had ticke
None whatsoever
- Manchester-Lagos
- Economy
Yossawat S
Verified | Aug 1, 2026Vancouver-Naples
Economy
Successful claim
I've been rebooked to the available flight on the same day, but the dalay to the final destination was more than 6 hours delay.
- Vancouver-Naples
- Economy
- Successful claim
Ibrahim G
Verified | Jul 31, 2026Casablanca-Dublin
Economy
I was assigned Gate L21 on my boarding pass for Flight AF1816 to Dublin. I went to Gate L21 and waited, but the gate screen did not update to show any gate change to L27, and no physical boarding occurred at L21. After asking the staff, I learned the flight had departed from L27. At the ticketing desk, the supervisor refused to provide a written explanation or issue a complimentary alternative ticket, forcing me to pay €426.04 in cash for a new ticket (Flight AF1016) to reach Dublin.
- Casablanca-Dublin
- Economy
Amal Arwa Et Abdelmamout M
Verified | Jul 31, 2026Paris-Cairo
Economy
My flight was cancelled so I havé booked another flight Tunis air with my kids and hmd havé to pay for food cloches and living
- Paris-Cairo
- Economy
Houda R
Verified | Jul 31, 2026Paris-Cairo
Economy
My flight was cancelled I was forced to booked another flight true Tunisie air with my kids which make me pay a lot for food and clothes
- Paris-Cairo
- Economy
Nermin K
Verified | Jul 30, 2026Newark-İstanbul
Economy
Four checked bags were delayed upon our arrival. Three of the bags were returned only after approximately 4-6 days, while one bag remains missing as of the date of this claim. Due to the prolonged delay, we were forced to purchase essential clothing, toiletries, personal care items, and jewelry for a family wedding because we had no access to our belongings. The delay caused significant financial loss, inconvenience, and emotional distress during an important family event. Despite numerous attempts to obtain updates, communication regarding the location and delivery of our baggage was poor and inconsistent. Additionally, the contents of the bag that remains missing are worth substantially more than the amount we are seeking to be reimbursed. Our claim reflects only the reasonable and necessary expenses incurred as a direct result of Air France's failure to deliver our baggage, despite the much higher value of the personal belongings still unaccounted for. We respectfully request full reimbursement of these expenses and any compensation to which we are entitled under the Montreal Convention.
- Newark-İstanbul
- Economy
Thea W
Verified | Jul 30, 2026Gothenborg-Ibiza
Economy
We can on Tuesday 13:30 and got our luggage on Wednesday around 18. We had no clothes and cosmetics at out æouring that time
- Gothenborg-Ibiza
- Economy
Arvind K
Verified | Jul 29, 2026Delhi-Ljubljana
Economy
Needed basic things like underwear socks and clothes for a few days while waiting for the luggage to arrive. Also faced the inconvenience of spending valuable holiday time on shopping instead of our planned tourism activities - which was very unfortunate.
- Delhi-Ljubljana
- Economy
Paul H
Verified | Jul 29, 2026Luanda-Newcastle
Economy
My flight from launda was late landing into Paris by 16 minutes. Which has caused me to be denied boarding due to late arrival.
- Luanda-Newcastle
- Economy
Snehal Vilas J
Verified | Jul 27, 2026Dubai-Schonefeld
Economy
Problems at airport
Yes we contacted the airline and they got our flights booked from Abu Dhabi to frankfurt with the same PNRs on Etihad- Dubai-Schonefeld
- Economy
Kerry R
Verified | Jul 26, 2026Paris-Orlando
Economy
My flight was not disrupted, but Air France misplaced my baggage and it was not delivered to my home until Monday 20 July 26.
- Paris-Orlando
- Economy
Gobbi D
Verified | Jul 23, 2026Paris-Katowice
Economy
I had to purchase my immediate essentials for one day. A shirt, pant, inner garments, belt and jacket
- Paris-Katowice
- Economy
Anaya Bakhshi M
Verified | Jul 22, 2026Bologna-Newcastle
Economy
No reason given
I arrived at my final destination over 24 hours later than I was supposed to (at 00:25 on 17 July). The airline rebooked me onto new flights (BLQ → AMS → NCL) that were was also delayed by 1.5 hours each. They gave me a €15 voucher for food and drinks. I already tried filing the claim with the airline but they've only agreed to cover €23 of public transport expenses not for the cancellation. I really don't understand how a bit of hail can cause so much damage that a plane can't take off and why they wouldn't have other planes on standby to replace the damaged one- Bologna-Newcastle
- Economy
Khalid A
Verified | Jul 21, 2026Paris-Copenhagen
Economy
It costs me 2 working days ..I lost payment for 320 euros just to drive to cph airport to ask for my luggage plus all the stress and waiting and fuel and parking ...I made a report for the bad mishandling and I will send it to air france transavia klm and aviator ...my 4 suitcases was delsyed on each ways ..at the beginig and the end of my hollyday and I used 8 days to catch up with the isue..I used time and money ..I lost my paid seats coz of the rerouting..my 9 years old an 17 and 15 years old daughters had to sit different seats far from me from Paris to Copenhagen..we didnt enjoy our holliday coz of the of the missing luggage both ways .
- Paris-Copenhagen
- Economy
Claudia Z
Verified | Jul 21, 2026Paris-Lima
Economy
My lugguge was sent more than 24 hours later to My home.. This was a huge problem for me because my shower chair was in sude that luggage. Due to My disability, this chair is the only way I am able to bathe, Additional, when finally my lugguge arrived and I opened it, all of my clothes were ruined. This happened because of a bottle of olive oil that broke during the transit, even thought I wrapped it in a special bubble wrapp bag, the bottle still arrived btojen and ruined all of my clothes. I am very upset because I país a 120 euro overweight baggage fee for bring my clothes and other items I had purchased and everything was ruined. I hace pictures of my ruined clothes if its necesary.
- Paris-Lima
- Economy
Adrienne R
Verified | Jul 20, 2026Edinburgh-Copenhagen
Economy
On July 18th, one of our five checked bags failed to arrive at our final destination in Copenhagen. That evening, we received two emails from Air France confirming the bag had been located and was en route from Paris to Copenhagen. Despite this confirmation, we received no further updates until the evening of July 20th — the night before our scheduled departure — even after multiple phone calls and emails to Aviator, Air France's contracted baggage handler in Copenhagen. Each time we called, we were told no updates had been processed. At one point, my husband traveled to Copenhagen Airport to attempt to locate the bag himself, based on Air France's email confirming it was in transit. He was told that passengers may only access the baggage area at two set times per day, 10:30 a.m. and 5:00 p.m., and no staff were available to assist him. This disorganized system cost us significant time and money, including an $88 USD fee we paid to expedite delivery of the bag to our hotel and $100 in taxi fares. When the bag finally arrived, we discovered that our Tumi suitcase — valued at nearly $1,000 — had been severely damaged and rendered unusable. Because the suitcase could no longer function, its contents were delivered loose in a large plastic bag. That bag also contained items belonging to another passenger: a sleeping bag and a water bottle. I am requesting the following compensation: (1) full reimbursement for the destroyed Tumi suitcase, (2) reimbursement for the essential items we were forced to purchase during our stay while the bag was delayed, and (3) refund of the $88 expedited delivery fee. I have retained receipts, the damaged suitcase, and copies of all correspondence.
- Edinburgh-Copenhagen
- Economy
Frederik A
Verified | Jul 18, 2026Copenhagen-Johannesburg
Economy
Country of destination : SOUTH AFRICA Station : JNB Number(s) on baggage : 1 Total number of people concerned by this incident : Flight Number : AF1851/09Jun, AF990/09Jun Tags Number : 0057821166 File reference : JNBAF62685 Last Name : CHRISTIANSEN First Name : JENSARNE Usual residence: HONEYGUIDE RANGER CAMP, 278 RYKDOM FARM, MOKOPANE, 063,0630, MOKOPANE,ZA Date : 6/10/26 Your baggage has been delayed Name : CHRISTIANSEN Your file reference : JNBAF62685 Creation date : 6/10/26 Number of missing bag 1 Tag Numbers : 0057821166 We apologize for the delay of your luggage. The search is now in progress. In order to follow your File, we invite you to connect to our website or to contact our Call center. PHONE : +27(0)10 205 0100 // EMAIL : af.b2c.za@Airfrance-klm.email View the status of your file at : www.airfrance.com If your luggage has not been located within three days, we recommend you fill out a Baggage Inventory Form (BIF) on line. This will help us continue the search. We are sorry for the inconvenience and will do our utmost to return your luggage as soon as possi
- Copenhagen-Johannesburg
- Economy
Oleksandra B
Verified | Jul 16, 2026Amsterdam-Paris
Economy
Claim escalated to airline
No reason given
My flight has been canceled and now I nned to spent a night in the airport, cause I don't have extra money for booking a hotel and wait till tomorrow's noon- Amsterdam-Paris
- Economy
- Claim escalated to airline
Luna-Sophia F
Verified | Jul 13, 2026Philipsburg-Hamburg
Economy
Successful claim
Was waiting for a long time, before someone told me. So the people who got me at the airport also had to pay for parking longer. In general I lost most off my stuff. Also expensive things like Dyson airwrap. Last time you lost 2 of på bagage, everything was ruined bc you kept it in the rain. So I’m praying for it not to happen again. And hopefully just get covered what I needed to buy for work and so on. Haven’t gotten my bagage bag yet. There will go a long time before. So that’s why I had to buy a lot of new stuff. Hope u will help me easily out with the payment because it’s to expensive for me. Had to lent the money from a family member to make sure I had some stuff to survive of. Didn’t get anything from you company at the airport. They just told me to do it this way.
- Philipsburg-Hamburg
- Economy
- Successful claim
Himmatbhai V
Verified | Jul 12, 2026Mumbai-Halifax
Economy
Claim escalated to airline
No reason given
We have connecting flight on one ticket . Our Paris to Montreal flight got delayed so we missed our next flight which is from Montreal to Halifax .- Mumbai-Halifax
- Economy
- Claim escalated to airline
Grant C
Verified | Jul 12, 2026Paris-Sydney
Economy
I was directed by Air France staff to go to terminal 1 for my connecting flight (based on them looking at my boarding pass) and it was not correct. It was terminal 2e. Hence I went to the wrong terminal and missed my flight.
- Paris-Sydney
- Economy
Quintal B
Verified | Jul 12, 2026New York-Mykonos
Economy
Due to the many Changes between delta and Air France I had to run around both JFK and CDG airport to address mistakes and misunderstandings from both parties, seats I’ve paid for upon booking couldn’t get , flights I paid for , missed , rebooked . Then to top it off my bags are not with me .. no clothes no supplies . I don’t have much faith in these airlines after this experience
- New York-Mykonos
- Economy
Henry O
Verified | Jul 12, 2026Lagos-Newcastle
Economy
Claim escalated to airline
No reason given
Hi, my flight was delayed from Lagos to Newcastle on 26th June, the delay started from Lagos to Paris, which then made me miss the connection from Paris to Newcastle . The first flight was scheduled for 23:50 departure from Lagos to Paris, but then left by 2:25am, which then caused missing the 2nd connection flights from Paris to Newcastle schedule for 10:00. I was rebooked on another flight to depart Paris to Newcastle for 21:00; which eventually left by 21:35. I made a claim to Airfrance which was rejected. i was only offer 11Euro voucher after spending more than 10hrs in Paris. i believe I deserve a compensation.- Lagos-Newcastle
- Economy
- Claim escalated to airline
Souha A
Verified | Jul 10, 2026Madrid-Paris
Economy
Successful claim
I take a controlled medicine for Fibromyalgia and not having my luggage and not knowing when I will get it was super frustrating and affected my health. I had to go through connecting back with my dr back home and requesting a prescription and explaining to the pharmacist so I can get it. I had 2 days of body pain and high stress which affected my work and general daily life.
- Madrid-Paris
- Economy
- Successful claim
Noelle D
Verified | Jul 10, 2026Paris-Nice
Economy
Successful claim
No reason given
our flight was cancelled 12 hours before take off. We were rebooked to a flight that landed us in Nice (our destination) at 8pm rather than 8am. This flight was also delayed by 30 minutes. We missed our only entire day in Nice due to this cancellation and did not get to experience the travel excursions we hoped to.- Paris-Nice
- Economy
- Successful claim
E.a V
Verified | Jul 8, 2026Fortaleza-Amsterdam
Economy
The flight from fortaleza pinto airport was almost 2 hours later so I missed my connection from my flight in Paris so I didn't get home until a day later the fault of airfrans
- Fortaleza-Amsterdam
- Economy
Angela Jo T
Verified | Jul 8, 2026Porto-Tallinn-ulemiste International
Economy
Claim escalated to airline
* Have you already received all your luggage? If so, when? No. I am already home. * How many bags are missing? 1 containing both my and my five year old sons posesiones * Did the airline provide any cashallowance for incidentals? If so, how much? None at all * When & where was the last time you saw your luggage? At checking in Oporto on July 7th * Was your carry-on bag checked in at the gate? NO * How much did you pay for your suitcases and checked luggage fees? They were included in the ticket price * Did you declare the value of your luggage with the airline? No * Did you pay for excess / overweight luggage? NO * Did you file a PIR with the airport or airline? In person or by phone, or online? At the airport upon arrival in Tallinn * Include info from the airline or airport: is a bag delayed or lost? approx. delivery date? Delayed. I have uploaded the note where they notified me that it is in Malta
- Porto-Tallinn-ulemiste International
- Economy
- Claim escalated to airline
Hanna R
Verified | Jul 7, 2026Duesseldorf-Paris
Economy
Claim escalated to airline
I had a ticket from Düsseldorf to Paris, the flight was canceled, the one after overbooked so Air France routed me via Zurich, which turned out to be a nightmare as the planes were cancelled
- Duesseldorf-Paris
- Economy
- Claim escalated to airline
Frederick C
Verified | Jul 5, 2026Seattle-Madrid
Economy
I am a U.S. Active Duty Military member, doing an overseas Permanent-Change-of-Station with my wife, 15 month old child, and 2 cats from Seattle, WA to Rota NS, Spain. We were flying with Air France from Seattle, WA (SEA) to Madrid, Spain (MAD) on 24-25 June. Our family's travel plans were to fly into Madrid on 25 June and after landing, take an Uber to Madrid-Puerta de Atocha-Almudena Grandes train station to take the train down to Seville and then use a rental car from Seville to drive down to Rota. When we landed in Madrid, we had 2 hours to take pet Ubers to the train station but had to spend the two hours creating a PIR with Air France. Ultimately, we were not able to complete our travel on 25 June and were offered no compensation aside from filing the PIR and either waiting in Madrid for our luggage to arrive or have it mailed to us in Rota (where we do not have a mailing address yet). Part of our checked luggage was our child seat for our baby along with all of our personal goods. We had to stop traveling for the day and procure transportation to a hotel to sleep because we had already been traveling for almost 18 hours. We tracked our delayed luggage and found that it was going to arrive at MAD around 0100 on 26 June so we picked up our luggage then. The delay in our luggage caused a chain of changes in our travel: - Missed our scheduled Ubers to the train station - Missed our train ride from Madrid to Seville - Needed a rental car for the day to transport our family and cats to a hotel - Needed to stay one night in a hotel to recover from difficult travel - Needed to procure different travel plans from Madrid to Rota short-notice.
- Seattle-Madrid
- Economy
Nabeel A
Verified | Jul 4, 2026N'djamena-Paris
Economy
It was not possible for me to check in online one day before the flight. On the day of the flight, we received notification that the flight will be delayed by 2 hours. Therefore, we moved a bit late to the airport in Njemena. When we arrived the checking in was already closed.
- N'djamena-Paris
- Economy
Gift A
Verified | Jul 3, 2026Montreal-Paris
Economy
Claim escalated to airline
It’s day 3, and I still haven’t received any update on when I’ll be getting my luggage. I keep having to spend money on things I didn’t budget for.
- Montreal-Paris
- Economy
- Claim escalated to airline
Jerin Kuriakose M
Verified | Jul 3, 2026Rio De Janeiro-Milano
Economy
My name is Jerin Kuriakose Mundackalparambil. I am writing regarding my journey from Rio de Janeiro to Milan Malpensa via Paris, booked under a single reservation. My final arrival in Milan Malpensa was delayed by more than three hours. I was informed that the delay was due to adverse weather conditions. However, during the delay at Paris Charles de Gaulle Airport, no meals or refreshments were provided, despite the long waiting time. I kindly request that you review my case and confirm whether I am entitled to compensation under EU Regulation 261/2004. If compensation is not applicable because of extraordinary circumstances, I ask you to review whether Air France fulfilled its duty of care during the delay. Thank you for your attention. I look forward to your response. Kind regards, Jerin Kuriakose Mundackalparambil
- Rio De Janeiro-Milano
- Economy
Timothy M
Verified | Jul 2, 2026Toulouse-Bucharest
Economy
I was there on time and was told it was a mistake from the airline. I then was out onto a flight thay had further delays in the evening and ended up being in the airprot for over 9 hours. I also missed my appointments and bookings in Romania because of this.
- Toulouse-Bucharest
- Economy
Rui R
Verified | Jul 2, 2026Porto-Hannover
Economy
The first Flight was delayed and for that reason I lost the flight to Hannover. I had an important meeting on the 30th June at 8.30 and I had no solution to get there on time except to flight to Hamburg and take the train to Hannover there. But with that solution I only arrived to Hannover at 6.45h on the 30th of June. Did not sleep even, to get to the meeting on time. Thank you for you understanding.
- Porto-Hannover
- Economy
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