Air France complaints: comments, page 4

521 comments

Jay Mathew Laquindanum M

Verified | Mar 28, 2026

Paris-Winnipeg

Economy

Successful claim

Technical problems

I have tried to access Air France's website several times for compensation but it will not allow me to progress. Please find the screenshot I have uploaded above. This is what happened: We booked for a flight to Winnipeg via Paris-Toronto-Winnipeg through Booking.com. Our flight from Paris to Toronto was cancelled because of technical problem. The plane was not fit to fly. after waiting for 5 hours at the airport, we were rebooked for the following day and was brought to a hotel. We were then brought back to the airport the following day. We were booked for a Paris-Amsterdam-Calgary flight instead. From Calgary we were booked for Winnipeg, our final destination. The whole time waiting inside the airport, in a queue for rebooking and hotel booking, for about 5 hours or more, was disheartening. We missed a day of our stay in Canada with our grandchildren because of this delay. We spent money on food but were not able to keep receipts because this experience was alien to us.

Paris-Winnipeg
Economy
Successful claim

(0)

Vasile P

Verified | Mar 28, 2026

Buenos Aires-Paris

Economy

Successful claim

No reason given

my wife explained already. the flight was delayed for more than one day. we did the clame to airfrance they played the fool. we gave them all the documents and without explanation they closed the case. the sraff at the airport told us to go to a hotel and spend the night there. we got sick and lost two days of work. thanks

Buenos Aires-Paris
Economy
Successful claim

(0)

Farah Daniela M

Verified | Mar 28, 2026

Buenos Aires-Paris

Economy

Successful claim

No reason given

I had requested the compensation for the hotel and taxi ticket to air france. They opened the claim. They asked me multiple times the same documents, I had presented all of them exactly as they requested. They continue asking me the same documents over and over again. One day they decided to close the case claiming that there was nothing they could do. No further explanation. All the documents were presented. The flight was delayed more than one day. They gave no reason. The staff told us to go to a hotel in Ezeiza Buenos Aires to spend the night and to do the claim via their website. It is a scam as they show no williness to refund the money. Please help me get the money of the hotel and taxi. We got sick in the airport due to the long wait and we lost two days of work loosing part of our salary. Thanks, on behalf of Vasile Popa, who is my husdband.

Buenos Aires-Paris
Economy
Successful claim

(0)

Danetta K

Verified | Mar 25, 2026

Bologna-Malaga

Economy

Technical problems

My delayed flight caused me to have to stay overnight in Paris in order to take the next available flight which was the next morning. It also caused me to miss the uber I had booked waiting for me in Malaga. I am the speaker at a conference and now have to be delayed and the whole conference schedule had to change to adapt to my delayed arrival. In the above travel information email vouchers were promised but not available on their site after check in. No vouchers were sent. I waited and had to board my new flight.

Bologna-Malaga
Economy

(0)

Alison B

Verified | Mar 24, 2026

Paris-Diass

Economy

No reason given

The flight was direct from Paris to Dakar. We had to do an emergency stop in Marrakech and arrived more than 3 hours later in Dakar. In the air they said its an technical issue, in the mail they said its a security issue. I believe someone dropped a phone which got stuck in a chair and that's why we stopped. The airline never confirmed it.

Paris-Diass
Economy

(0)

Themistocles R

Verified | Mar 23, 2026

Houston-Athens

Economy

No reason given

My booking included the following itinerary under a single reservation: - Athens → Amsterdam - Amsterdam → Houston - Houston → Paris - Paris → Athens Due to a delay on the return trip on the Houston–Paris flight, I missed my scheduled connection in Paris. As a result, I was rebooked on a later flight and arrived in Athens with a total delay of approximately 8 hours compared to my original scheduled arrival time. I have

Houston-Athens
Economy

(0)

Aroa E

Verified | Mar 23, 2026

Duesseldorf-Cancun

Economy

Successful claim

No reason given

Airfrance told us that they can not help us (per telefon). On the aeroport they told us that they can not help us in person we have to call the company.

Duesseldorf-Cancun
Economy
Successful claim

(0)

Patrick J

Verified | Mar 23, 2026

Paris-Newark

Economy

No reason given

I was supposed to have a flight from CDG to EWR on Jan 25, 2026. However, on Jan 23, two days before, I was told suddenly that my flight has been cancelled (no reasoning/explanation) and was rebooked to Jan 26, 2026, the day after, to CDG to BOS to EWR. They made it a transfer flight. They told me I would get reimbursed for all the hotels/food/transportation from this issue. I kept all receipts and sent it to Air France. However, they've only partially reimbursed my expenses and didn't pay full amount. And they never explained the reasoning behind the cancellation but after sending a claim for reimbursement + EU261's 600 EURO compensation, they've only given me the partial reimbursement and made an excuse that it was because of weather in Amsterdam. First, this was never explained or mentioned anywhere in the cancellation email originally when they rebooked me. Additionally AF62 flight, only goes from CDG to EWR. It doesn't stop in Amsterdam, and the weather shut down in Amsterdam happend around Jan 2-8, which was almost 3 weeks before the day I was flying, on Jan 25.(https://www.flightradar24.com/blog/ aviation-news/airport-news/snow-chaos-at-schiphol/) They made a poor excuse about this and refused for the Eu261 compensation + and proper full compensation of my expenses from this issue.

Paris-Newark
Economy

(0)

Shivani B

Verified | Mar 22, 2026

Houston-Lisbon

Economy

Successful claim

No reason given

I went to the customer service desk at Terminal F and the representatives were extremely unhelpful and rude. Their response to everything was “I don’t know.” Even on our initial flight (IAH-CDG) the flight attendants knew that many people on the flight had a tight connection to Lisbon and did nothing to help, they said they didn’t know how to call the gate for the Lisbon flight and let them know that there were people trying to make the Lisbon flight.

Houston-Lisbon
Economy
Successful claim

(0)

Tom R

Verified | Mar 16, 2026

Tel-aviv-Ko Samui

Economy

Problems at airport

The first flight (AF963) from Tel Aviv to Paris, scheduled to depart at 16:30, was delayed by approximately 50 minutes, arriving in Paris at 20:10 instead of the scheduled time of 19:20. Due to this delay, we missed our connecting flight AF256 to Singapore, despite the connection being an official Air France itinerary with a planned layover of 65 minutes. As a result, we were rebooked on later flights and arrived in Koh Samui on 19 September instead of 18 September, causing a 24-hour delay to the final destination. This delay resulted in the loss of one prepaid hotel night in Koh Samui, as well as significant inconvenience and distress, particularly as we were traveling with young children.

Tel-aviv-Ko Samui
Economy

(0)

Robert N

Verified | Mar 13, 2026

Nice-Cranbrook

Economy

Claim escalated to airline

Problems at airport

Robert should have arrived in Cranbrook, his final destination at 00:40 on 7th Jan 2026. He arrived at 16:30 on the 8th Jan 2026. There had been a direct flight from Paris to Calgary the following day (in line with his original itinerary). However, Robert was not offered this option - despite it being available online - I was looking on Roberts behalf. Rather than make a fuss, Robert took the ticket that Air France gave him via Toronto, and as a result, spent the night on the floor of Toronto airport as this flight was late arriving in Toronto. Had he been put on the direct flight to Calgary from Paris, he would have made his connection. Poor Robert was so distressed in Toronto. He wasn't offered a hotel nor a voucher, nor meal vouchers, that he ended up sleeping at the gate he was told his flight (over 12 hours later) would leave from. He was also not offered meal vouchers in Paris. And in his distress, didn't get receipts for what he ate. Nor for the taxi he paid for to get to and from the hotel that I booked for him. He paid in cash. He shouldn't have to prove anything. He should have been given vouchers. The airline surely did their best, however, they are not admitting that the original problem was at Nice - no cleaning staff for the plane etc. Weather was not the original given cause for this delay.

Nice-Cranbrook
Economy
Claim escalated to airline

(0)

David S

Verified | Mar 12, 2026

Dublin-Nice

Economy

Successful claim

Technical problems

I was due to fly on Tuesday 6th January from Dublin to Nice via Paris CDG. The first flight was delayed by over two hours in Dublin and the connecting flight on Tuesday from Paris to Nice was cancelled because of too many connections being missed. In other words a technical issue. Air France have lied in their response when they say bad weather as this was not the reason for the cancellation on Tuesday night. Upon arriving at Paris I had to organize my own hotel and transport at 10.30pm at night as no Air France staff were available. No offer of assistance was given and Paris CDG was deserted. I was initially put on 7am flight on Wednesday 7th January. This was quickly cancelled due to the snow. However I was placed on the 17h15 flight that same day. As the day progressed some flights left, other flights were cancelled. Our flight at 17h15 was initially delayed till 19h10, then 19h55. You will see from attached documents that shortly after 20h00 we started to board the plane. Then after 20 passengers were seated they were told to get off as flight was now cancelled due to lack of staff who could legally supervise the flight. It was not cancelled because of bad weather as claimed by Air France. I have attached the proof of a later flight leaving Paris CDG to Nice at 21h00 that was perfectly fine. If this flight at 21h00 was okay for take off then the earlier flight (at just after 20h00) should have departed and not been described as cancelled because of bad weather. I then had to organize another hotel and transfer to and from hotel without any assistance from Air France as no staff were at the Airport. I finally got to Nice on Thursday 8th January at 17h20. I work as a self employed person and because of the two day delay I missed opportunities for work on 2 days, namely Wednesday and Thursday. I did have to cancel some work because of the situation. I did put in a claim with Air France and only received expenses for the hotels and transfers as the two flights I claimed for were deemed to be cancelled for bad weather. The responses from the Airline should be attached. Also attached are my responses, and then their final decision. I am not claiming again for the Expenses as they were eventually paid on 25th February by Air France ( 7 weeks after flight cancellations). I'm just very disappointed and very angry at the response from Air France. The dishonesty is perhaps the hardest thing, and the lack of compassion for someone stuck for 2 days at Paris CDG airport. To deny compensation because of lies is not acceptable. I do hope you are successful in pursuing this case.

Dublin-Nice
Economy
Successful claim

(0)

Samuel L

Verified | Mar 11, 2026

Amsterdam-Toulouse

Economy

The airline overbooked the plane I was supposed to take and didn’t let me board the plane because the plane was already full. Totaly not my fault I had everything in order I miss a very important appointment and didn’t make it in time for my job the next day

Amsterdam-Toulouse
Economy

(0)

Bonne Chance B

Verified | Mar 8, 2026

Paris-Yaounde

Economy

I have receive all my luggage after 5 days and was all my bags was missing,the airline didn't provide me any cash antill now

Paris-Yaounde
Economy

(0)

Jorge N

Verified | Mar 6, 2026

Dallas-Fort Worth-Madrid

Economy

Claim escalated to airline

They lost my luggage in the travel from Dallas to Madrid, i dont like Air France, most of the times if you are Spanish or foreign, they dont help you.

Dallas-Fort Worth-Madrid
Economy
Claim escalated to airline

(0)

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Anonymous member

Verified | Mar 6, 2026

Johannesburg-Washington

Premium economy

Terrible customer service with re-booking due to incorrect information on the Air France/KLM website

Booked an Air France/KLM ticket from Chicago to Johannesburg with return flight from Johannesburg to Washington DC via Paris. On return flight need to travel with small dog in cabin. The sole purpose of this thrip is to fetch our pet dog from South Africa as we recently relocated to the USA. Checked prior to making the flight booking that this specific extra pet-in-cabin service is available and according to the website it is. When booking the service via the call center, it was approved (Air France agent even sent me a screenshot confirming). 24 Hours later it was denied for the Johannesburg to Paris flight and approved for the Paris to Washington flight. There is NO mention of an embargo to travel with an animal from Johannesburg on the Air France or KLM website. When contacting customer service via WhatsApp they simply said that pet-in-cabin service is only available from Cape Town to Paris. Specifically checked prior to booking this ticket and due to incorrect information on the website, I am now unable to depart from Johannesburg. Air France/KLM refuse to refund the ticket. Told me to complain about the lack of information on the website but could not care less about the cost and inconvenience resulting from this. Departing from Cape Town will add significant cost as I will have to take a domestic flight for this purpose, Assistance from the customer service line has been dismal. I have tried to change to booking online but cannot do this as the "special service" request blocks this option. Lack of information on the website is causing a lot of anguish and additional cost. Trying to speak to the call center takes hours and the agents are mis-informed. Trying to change the booking to Cape Town departure is impossible online. Air France, you can and should do better.

Overall

lack of information on website, terrible customer service
Codesharing with KLM. Outbound flight was on KLM with good service

Johannesburg-Washington
Premium economy

Loss: €350
Desired solution

Refund

Expenses reimbursement

Other - Assistance in re-booking flight to depart from different airport as well as reimbursement of cost due to change of departing airport.

(0)

Carlos S

Verified | Mar 5, 2026

Philipsburg-Valencia

Economy

Technical problems

This is the connection flight from one of the claims: I could not add this to anywhere on your form. First flight was delayed, then canceled ad then delayed agaion. Total time arrived to destination difference +50hours

Philipsburg-Valencia
Economy

(0)

Carlos S

Verified | Mar 5, 2026

Philipsburg-Valencia

Economy

Technical problems

I have contacted in many different ways. I sent an escalation email and no reply. Also called twice and on the second call they cut the line.

Philipsburg-Valencia
Economy

(0)

Jasmin T

Verified | Feb 28, 2026

Ho Chi Minh City-Helsinki

Economy

Successful claim

No reason given

Dear Air France Customer Relations, I am submitting formal complaint and request for compensation regarding my recent journey, during which a delay on my first Air France flight caused me to miss my connecting flight and prevented me from returning home as scheduled. This disruption occurred at the end of a six-week trip outside Europe. I was already extremely fatigued and homesick. During the flight, I proactively informed a flight attendant that I was worried about making my connection. Despite this, the delay resulted in a missed connection and significant distress. What is particularly concerning is the complete lack of empathy and appropriate care I received afterward. I interacted with at least five Air France employees, including the agent who arranged my hotel. With the exception of my initial conversation onboard, I was visibly crying during every interaction. I was exhausted, emotionally overwhelmed, and close to a panic attack. I had to ask for instructions multiple times because I was too distressed to properly process information. At no point did any staff member offer a sincere apology, check on my wellbeing, or take steps to ensure I was coping. Given my clearly visible condition, this falls well below reasonable customer care standards. Basic compassionate service — such as calmly explaining the situation, asking what assistance I needed, or assessing whether I required additional support — was entirely absent. I got hotel and new flight organized for me and that was good orfcourse. It included shuttlebus, hotel, new flight. Thank you for that. My physical condition further worsened the situation. My insulin pump malfunctioned during the flight, creating a genuine health concern. Upon arrival at the hotel, I was so exhausted that I could not remain standing and collapsed into a restaurant chair. I was experiencing significant head and eye pain after approximately two hours of crying. Despite these clear warning signs, no additional support (such as transport assistance to the hotel) was offered. There were also failures regarding special meal handling. My booking clearly specified a vegan meal. However, at dinner there were no vegan options available to me, and I was left with only a bottle of water. Breakfast was offered from 05:00 to 08:00, yet I was instructed to report for my flight at 04:50, making it impossible to use the breakfast that was supposedly provided. This does not meet reasonable care obligations. In addition, due to this disruption I was unable to return home as planned and could not attend work as scheduled. This caused me a direct loss of income. This consequence was entirely foreseeable and directly linked to the delay and missed connection. In light of the above, I request appropriate compensation under EU Regulation 261/2004 and reimbursement of my documented losses. I also expect that the compensation assessment takes into account the particularly poor handling of my situation, the lack of adequate passenger care, and the health impact this incident caused me. Please treat this matter with the seriousness it warrants. I expect a substantive response within a reasonable timeframe. look forward to your prompt response and hope this matter can be resolved without the need for further action.

Ho Chi Minh City-Helsinki
Economy
Successful claim

(0)

Moe H

Verified | Feb 26, 2026

Warsaw-Paris

Economy

I was denied boarding and when I requested compensation for the inconvenience, they refused to even do that.

Warsaw-Paris
Economy

(0)

Tirth P

Verified | Feb 23, 2026

Ahmedabad-Toronto

Economy

Successful claim

We had to suffer for 4 days in Canadian Winter without any basic clothes and footwear. Additionally, one luggage bag was completely broken and destroyed and lost atleast 6 items from the baggage.

Ahmedabad-Toronto
Economy
Successful claim

(0)

Marina B

Verified | Feb 22, 2026

Abidjan-Dublin

Economy

Successful claim

Problems at airport

I arrived almost eight hours late. In Abidjan they said they were having an issye with baggage. The delay meant that we missed our flight and had to be rescheduked, resulting in an eight hour delay.

Abidjan-Dublin
Economy
Successful claim

(0)

Claudia K

Verified | Feb 21, 2026

Tel-aviv-Amsterdam

Economy

Problems at airport

The connection time on my inbound flight was already short between my two flights (65 minutes), and a small delay (36 minutes) made it impossible for me to catch my second flight that night. I was supposed to arrive at 09:55 PM at my final destination, but I only arrived there at 08:35 AM the next day. Because of this I missed out on a work day, since I was supposed to work in the morning. They did provide me with accommodation and meals, but I was only able to rest for a few hours because I needed to wake up at 4-5 AM for the replacement flight. I contacted the airline and they replied after 2-3 months of "investigation" and concluded that it was delayed due a decision of air traffic control and that it constitutes an extraordinary circumstance (they also used the wrong airport in writing their "conclusion" to me which is a very messy mistake, and makes me even more wary of that "conclusion"). I wanted to receive proof of this, because it sounded so very vague. So, I asked for more information about this "air traffic control decision", but never received a reply.

Tel-aviv-Amsterdam
Economy

(0)

Ogheneochuko Henry O

Verified | Feb 20, 2026

Miami-Lagos

Economy

My luggage was intact in Miami Florida before I boarded my flight to Lagos, Nigeria but on my arrival to Lagos, Nigeria I confirmed my luggage has been damaged. How did the luggage got damaged I don't know. I need this case to be looked into. Thank you

Miami-Lagos
Economy

(0)

Quadri O

Verified | Feb 18, 2026

Manchester-Lagos

Economy

My luggage was missing for nearly 6 weeks before it was found. I did not keep receipts for additional expenses incurred as a result of these delay. However, some contents of the luggage was missing when it was finally found. I collected the luggage on 2nd December 2025 , before leaving their store, the bag lock has been broken and missing. The stock of the items were taking on the spot and it was discovered some items were missing which we notify them at the store though they refused to sign our stock sheet claiming they are third party to Air France. On 3rd December, I make attempt to file a claim for missing items since my previous claim for lost luggage was completed by Air France after seen my luggage. Unfortunately, Air France system does not allow me to file a fresh claim relating to baggage. (You can either update this claim with additional information or select another category). I contacted Air France and was advise to update the previous claim which was saying completed. I updated the claim on 3rd December 2025 with the list of missing items that I have the receipts. Their customer service later told on 3rd December that the update has been assigned to special team. From time to time I keep in touch with there customer service both on phone and whatsapp chat as shown in the attached transcript. However, on 23/12/2025, when I did not hear from them , I decided to change the date, flight details since our flight was delayed for 24hours on that day. The Air France rejected my claim saying I submitted on 23/12/2025 whereas I have updated my previous claim on 3rd December 2025 just a day after collecting my luggage

Manchester-Lagos
Economy

(0)

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Eric D

Verified | Feb 18, 2026

Amsterdam-Philipsburg

Business

Lost luggage, no communication, no action,

On arrival at Saint Martin our baggage appeared to be left behind. Annoying, but that can happen. We informed the ground staff and gave them our hotel details. Later we received a message that the bags were located and would be on the next flight. When concerning flight had landed, we stayed close to the hotel but the luggage did not come, neither were we contacted in any way. We could not reach anyone. It was a Sunday, phones were not picked up, nor could we make contact in any other way.After waiting agonizing hours, we took a taxi to the airport, where thank goodness our bags did appear to be. On my question why no action had been taken to inform us and to bring them over, I did not get an answer.The morning after arrival we bought a few essentials to get us through the day until our baggage would arrive and claimed the costs on the dedicated page on the website. Now, more than two weeks later, that is the last of it. No response, no action from Air France, no nothing. They are consequent in NOT communicating. In my life, when you screw up, you fix things, as good and fast as you can because other people are important, because you are and you feel responsible. They clearly have skipped that class.I find this deeply disappointing and would make me choose any other airline than Air France - KLM when possible.

Amsterdam-Philipsburg
Business

Desired solution

Other

(0)

Norman B

Verified | Feb 17, 2026

Abidjan-Dublin

Economy

Problems at airport

Our flight left ABJ, Ivory Coast late on Feb 8 and arrived late in CDG Paris. The pilot/captain blamed slow baggage loading. We ran through the airport in CDG, but did not have enough time to get to the gate in time for the next flight, although we did arrive at the gate 12 minutes before scheduled departure, but the bus had already left. They gave us 15 euros vouchers each for food. It was a long, uncomfortable day waiting, especially after very little sleep the night before. They put us on the next flight AF1116, which brought us to Dublin 7 hours 57 minutes behind schedule. We were supposed to arrive at 8am. We arrived at 15.57. We had to pay an extra 15 euro penalty for being late picking up our vehicle at the airport car park.

Abidjan-Dublin
Economy

(0)

Nasser A

Verified | Feb 8, 2026

Paris-Cairo

Economy

Technical problems

To Delta Air Lines Customer Relations Team, **Subject: EU Regulation EC 261 Claim for Compensation - Flight DL 8202 (Jan 29, 2026)** Dear Sir/Madam, I am writing to formally claim compensation under the European Union Regulation (EC) No 261/2004 for a significant delay to my flight from Paris (CDG) to Cairo (CAI) on January 29, 2026. The flight details are as follows: * **Booking Reference:** HQACDQ * **Flight Number:** DL 8202 (Operated by Air France) * **Date of Travel:** January 29, 2026 * **Departure Airport:** Paris Charles de Gaulle (CDG) * **Arrival Airport:** Cairo International (CAI) * **Passengers:** Nasser M ALDURA MR & Maha MS ALDURA MS * **eTicket Numbers:** 0067355064550 & 0067355064551 The flight arrived at the final destination (Cairo) more than 10 hours after the scheduled arrival time (scheduled arrival 12:10 AM, January 30). The reason provided for this extensive delay was a **technical fault** with the aircraft, which is considered an operational issue within the airline's control. In accordance with EC 261/2004 Article 7(1)(c) for long-distance flights (over 3500 km), I am entitled to **€600** (Six Hundred Euros) in compensation per passenger. Total amount claimed: **€1,200** (One Thousand Two Hundred Euros) for two passengers. Please process this claim and provide the compensation via bank transfer to the account details I will provide upon request. I expect a response regarding this matter within 14 days. Sincerely, [Your Nasser mohammed aldura Maha nasser aldura [0013135884555] [aldur777@gmail.com]

Paris-Cairo
Economy

(0)

Poonam C

Verified | Feb 7, 2026

New York-Paris

Economy

Successful claim

Technical problems

I don’t have recordings I contacted the airline and flying blue Was not provided water for almost 2 hours. Neither meal. Was on the plane long time 11-11.30 No proper communication no directions

New York-Paris
Economy
Successful claim

(0)

Anonymous member

Verified | Feb 3, 2026

Fortaleza-Hannover

Economy

Air France mishandled my luggage and personal belongings, removing two small beer kegs from my suitcases without valid justification. These kegs have traveled safely on previous flights and comply with all weight and safety requirements. Despite assurances from their staff to resolve the issue, they failed to return the items, provide proof of any regulation, or offer reimbursement. Their communication has been disappointing. This experience has shaken my trust as a loyal Platinum member.

Fortaleza-Hannover
Economy

(0)

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Anonymous member

Verified | Feb 3, 2026

Fortaleza-Hannover

Business

Air France Staff took personal belongings out of my suitcases

I am an Air France Platinum member because I'm flying frequently between work in Fortaleza/Brazil and Hannover/Germany. I always take a small keg of a very unique beer of the small Brazilian craft brewery "Turatti" in Fortaleza in each suitcase with me to Germany (of course within the Airline's weight restriction). On my last flight on January 25th, I flew again to Germany, advised the Air France check-in staff in Fortaleza again (they all know me by now anyway) that I had these small kegs in my suitcases and everything was fine as usual. When I arrived in Hannover, two of my three suitcases were missing. At the same time I received an email: "At Roissy CDG, we had to take off your two bier kegs. They considered as dangerous goods and forbidden to travel. We created files for each one: OHD CDGAF32887 // OHD CDGAF32888. If you know someone in Paris, he can come to pick them up with a copy of your ID and a proxy letter." I rang their number and spoke to their Staff member Brian and he apologized and would handle it to my satisfaction (either placing the kegs back into my suitcases or sending them separately if it was too late already). That conversation was recorded. 36 hours later the suitcases arrived but without the kegs. I asked Air France several times to show proof of that regulation which they did not send (because there is no such law or regulation and the kegs are not pressurized and the beer has a very low alcohol level of max. 5%). They refuse to forward the kegs and are also refusing to reimburse the kegs. The case is with an attorney now. I don't accept that baggage handlers taking my personal belongings out of my suitcases and declare them as dangerous goods.

Overall

Air France Staff took personal belongings out of my suitcases

Fortaleza-Hannover
Business

Loss: €276
Desired solution

Other - Return my personal belongings

(0)

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Anonymous member

Verified | Feb 3, 2026

Fortaleza-Hannover

Business

Air France Staff took personal belongings out of my suitcases

Overall

Baggage handlers took my personal belongings out of my suitcases

Fortaleza-Hannover
Business

Loss: €276
Desired solution

Other

(0)

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Anonymous member

Verified | Feb 3, 2026

Fortaleza-Hannover

Business

Air France Staff took personal belongings out of my suitcases

Air France Staff took personal belongings out of my suitcases I am an Air France Platinum member because I'm flying frequently between work in Fortaleza/Brazil and Hannover/Germany. I always take a small keg of a very unique beer of the small Brazilian craft brewery "Turatti" in Fortaleza in each suitcase with me to Germany (of course within the Airline's weight restriction). On my last flight on January 25th, I flew again to Germany, advised the Air France check-in staff in Fortaleza again (they all know me by now anyway) that I had these small kegs in my suitcases and everything was fine as usual. When I arrived in Hannover, two of my three suitcases were missing. At the same time I received an email: "At Roissy CDG, we had to take off your two bier kegs. They considered as dangerous goods and forbidden to travel. We created files for each one: OHD CDGAF32887 // OHD CDGAF32888. If you know someone in Paris, he can come to pick them up with a copy of your ID and a proxy letter." I rang their number and spoke to their Staff member Brian and he apologized and would handle it to my satisfaction (either placing the kegs back into my suitcases or sending them separately if it was too late already). That conversation was recorded. 36 hours later the suitcases arrived but without the kegs. I asked Air France several times to show proof of that regulation which they did not send (because there is no such law or regulation and the kegs are not pressurized and the beer has a very low alcohol level of max. 5%). They refuse to forward the kegs and are also refusing to reimburse the kegs. The case is with an attorney now. I don't accept that baggage handlers taking my personal belongings out of my suitcases and declare them as dangerous goods.

Overall

Baggage handlers taken my beongings out of my suitcases

Fortaleza-Hannover
Business

Loss: €276
Desired solution

Other - Returning my belongings

(0)

Jorge C

Verified | Feb 1, 2026

Geneva-Riyadh

Economy

Claim escalated to airline

I received the luggage 7 days after in my home. I couldn't use any of my suits and clothes during the conference I was traveling for business

Geneva-Riyadh
Economy
Claim escalated to airline

(0)

Gabriela G

Verified | Jan 26, 2026

Helsinki-Malaga

Economy

As Air France did not update the status I had to call them daily and wait for an hour. Based on information from AF I went to Malag airport twice, a journey of 45 min per direction with road tolls of 20 euros in total.

Helsinki-Malaga
Economy

(0)

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Georgina C

Verified | Jan 26, 2026

Dublin-Phuket

Economy

Terrible customer service .Not a good airline to deal with

We travelled from Dublin-Paris-Phuket on the 27/12/25 no bags arrived with us I logged it straight away at the Phuket airport anyone that had a connecting flight from Dublin got no bags. Day 3 ,three of our bags arrived we are still missing 1. Speaking to a couple on the flight that never received their bags while on holidays they have contacted me and have got their bags when they have returned home. I have filled a claim for the delayed luggage for €600 for a family of five who were also missing medication which had to by repurchased. I filed a report for my missing bag which over €2000 of contents in the bag the reference number is not valid that they issued to me . I find air France customer service is very poor and is the worst I have ever experience. You can not get through to anyone on the phone and the they don’t answer their emails

Overall

No bags arrived day 3 we received 3 bags 1 bag missing since the 27/12/2025
No positive

Dublin-Phuket
Economy

Loss: €2600
Desired solution

Compensation

Expenses reimbursement

(0)

Quadri O

Verified | Jan 23, 2026

Manchester-Lagos

Economy

My luggage was missing on arrival at Lagos on 24/10/2025 and it was reported. on 26/10/2025, I filed a claim for missing luggage, which was completed after seen the luggage by air line On 15/11/2025, I filled baggage inventory and claim forms which was emailed to me by Air France On 2/12/2025, I sent my cousin to collect the luggage at the airport after receiving email that my luggage has been found and ready for collection At the store( Airport) my cousin discover the lock on the bag was totally removed, I asked my cousin to check the luggage in the presence of staff where some items were discovered to have been missing from the luggage. On 3/12/2025, I notify the Air France about the missing item and was making an attempt on several occasion to file claim for those missing items, their system keeps telling me that it has been completed anytime I click on that date, I called and chat their customer service about this issue and I was advised to update the existing claim of missing luggage which I went ahead to do. Anytime I called or chat their customer service, they always told me that it is in progress and its been treated by special team. However, when I realise nothing is forth coming again than excuses day in day out I decided to use the next day date to file a fresh claim on 23/12/2025 but was shocked to be told it has passed 7days before I applied. I tried to explain my predicament and I attached copy of my chat with there customer services fell on deaf ear despite delaying flight by 24 hours claiming it is weather related problem and spoiling my birthday party. I send some copy of receipts for those items I can trace while some receipts can not be found

Manchester-Lagos
Economy

(0)

Franck M

Verified | Jan 21, 2026

Cape Town-Lyon

Economy

Claim escalated to airline

The claim was made at the airport the same day. All the belongs (especially all the christmas giggs inclufing big lego of my 6 years old were inside) are lost. We tried to call 5 times and it is always the same answer that they don’t know or their system is not working. My son is sad and upset about this situation as he is seeing his south African family every two years and the gifts means a lot to him. No delivery date from Air France and we got nothing from Air France as compensation

Cape Town-Lyon
Economy
Claim escalated to airline

(0)

Enator R

Verified | Jan 21, 2026

Lagos-Birmingham

Economy

No reason given

I was scheduled to travel on 18 January 2026 from Lagos to Birmingham, with a connecting flight from Paris to Birmingham. However, instead of the original single layover in Paris, an additional layover of 8 hours in Denmark was introduced. My initial itinerary was Lagos → Paris → Birmingham, but I was informed at the airport that there was an issue with the aircraft, which led to this unexpected change. Unfortunately, this update was not communicated to me in a timely manner. As a student, this disruption significantly affected my academic plans. I was expected to resume school on Monday, but due to the sudden change and the long layover, I was unable to proceed with the journey as scheduled. Consequently, I requested at the airport that my flight be moved to the following day. This incident caused considerable inconvenience and disrupted all the plans I had made around my return, including my school activities.

Lagos-Birmingham
Economy

(0)

Jashandeep S

Verified | Jan 20, 2026

Delhi-Winnipeg

Economy

Technical problems

My flight from del- CDG was delayed and then my flight from yow - ywg was also cancelled and provided extra flight yow- ywl- ywg. But main concern is that my del- CDG flight was Air France and it got delayed. So I'm eligible for compensation

Delhi-Winnipeg
Economy

(0)

Hossam A

Verified | Jan 20, 2026

Riyadh-Orlando

Economy

Claim escalated to airline

I would like to submit a reimbursement claim regarding my delayed baggage. Passenger Name: Hossam Abou El Seoud Booking Reference: 9B7N28 Claim / PIR Reference: MCOAF10992 Date of Travel: 10 January 2026 Route: Riyadh (RUH) – Paris (CDG) – Orlando (MCO) I traveled on 10 January 2026 from Riyadh to Orlando via Paris with Air France. Upon arrival in Orlando, my checked baggage did not arrive with me. I immediately reported the issue at the airport and a delayed baggage report was created under reference number MCOAF10992. My baggage was delivered to the hotel without informing me after a delay of five days. I had to take an Uber from the airport on the 16th of January and picked it up from the hotel and came back to catch my flight back . During this period, I was left without any of my personal belongings and had to purchase essential items such as clothing, toiletries, and other necessary personal effects. As a result of this delay, I incurred reasonable expenses to cover my basic needs while waiting for my luggage to be returned. I called your line more than 5 times for more than 30 times each without any reply , I went to the airport on the 15th of Janaury to check the status but invain . I was checking the website everyday more than 30 times . In accordance with Air France policy and the Montreal Convention regulations, I kindly request reimbursement for these necessary expenses. I have attached copies of: - All relevant receipts and proof of purchase - My boarding passes and travel itinerary - The Property Irregularity Report (PIR) - Any additional supporting documents required I would appreciate your assistance in processing this claim as soon as possible. Please let me know if any further information or documentation is required from my side. Thank you in advance for your support and prompt attention to this matter

Riyadh-Orlando
Economy
Claim escalated to airline

(0)

Enator R

Verified | Jan 20, 2026

Lagos-Birmingham

Economy

I paid for an extra luggage and it wasn’t brought down to Birmingham from Lagos Nigeria and this has my food stuffs and clothes. This has cost me a lot and I hope it is rectified with immediate effect.

Lagos-Birmingham
Economy

(0)

Alessandra S

Verified | Jan 19, 2026

Paris-Porto

Economy

Successful claim

My flight got cancelled on 01/07/2026 from my connection flight from CDG to OPO and have to repurchased a new ticket so I can leave the same day because they were rescheduling my original flight to Friday which is after 3 days. Then when I have my new purchased ticket to fly same day it got cancelled again and repurchased another ticket to leave the next day and the customer service said that I don't have to do anything about my luggage and it will be transferred automatically but when I arrived at Porto my luggage wasn't there and file a claim for the lost/delay of my luggage but I didn't get my luggage the whole time I was in Porto and I just got it back after my trip ended and just recently delivered after 3 days that I got back from my trip and delivered at my house 01/17/2026.

Paris-Porto
Economy
Successful claim

(0)

Hao Y

Verified | Jan 19, 2026

Beijing-Dublin

Economy

No reason given

I am claiming compensation for a cancelled flight under EC Regulation 261/2004. I was travelling on an international long-haul journey from Beijing to Dublin via Paris. My connecting flight from Paris to Dublin, scheduled to depart at 07:00 and arrive at 08:00, was cancelled with extremely short notice. I was only informed less than two hours before departing for Beijing Capital Airport, on the evening prior to the flight. As a result, I was rebooked onto a much later flight operated by Aer Lingus, departing at 13:15. This caused a substantial delay to my arrival in Dublin and significantly disrupted my schedule, including a pre-arranged afternoon meeting. Given the long-haul nature of my journey, the disruption caused considerable physical and mental exhaustion. Moreover, during the extended waiting time at Paris airport, no lounge access or adequate rest facilities (such as shower access) were provided, which further aggravated the situation. Based on EC Regulation 261/2004, I am therefore requesting the statutory compensation of €600 for flight cancellation with short notice, in addition to acknowledgement of the inconvenience and failure to provide appropriate care during the disruption.

Beijing-Dublin
Economy

(0)

Robert C

Verified | Jan 19, 2026

Ottawa-Malaga

Economy

We have recieved all luggage as of Jan 18th. ONe bag was missing and we have received nothing from the air France. The bag was checked in Canada at Ottawa international. We were in business class so baggage was included in ticket. We spent two hours after our flight filling a PIR report at the Malaga Spain airport. The bag was located as a result of our airtag in New Delhi India at IGI airport T3. It has since been returned to us. We were delayed in hiking or playing tennis as the bag contained walking shoes, orthotics and tennis gear. Very stressful experience.

Ottawa-Malaga
Economy

(0)

Pierre Benjamin M

Verified | Jan 19, 2026

Paris-Cotonou

Economy

Claim escalated to airline

My suitcase did not arrive to Benin on January 7th with me. AT the airport i was not provided with a claim #. They only wrote my information in a notebook and I was told to come every day to the airport until the bag arrives. I was at the Airport in Cotonou every night after the Air France flight arrived on January 8th, January, 9th, January 10th, and January 11th. My vacation was ruined by this situation as not only I didn't have my clothes, hygiene products, shoes and medication with me, but the activities I had planned where affected by the daily trips to the airport and the search for clothes and other products in local stores. Given the nature of the country, not all stores provide receipts for purchases made in cash, therefore I do not have many, but I estimate I spent roughly $1,000.00. This awful experience caused a lot of stress on a long planned trip across the Atlantic. The chaotic situation at the Cotonou airport dealing with Air France passengers needs attention and improvement to prevent this from happening to anyone else. Now, I don't think I ever check a bag on any trip to avoid the headache I recently suffered. I recovered my bag at the Paris Airport on January 12th. Should you have additional questions, please contact me by phone at 786-229-8675 or by email at Benjyscoffee@gmail.com Sincerely, Pierre Martineau

Paris-Cotonou
Economy
Claim escalated to airline

(0)

Siobhan H

Verified | Jan 17, 2026

Dublin-Riyadh

Economy

Claim escalated to airline

1 bag still missing and the airline is unable to locate it. No cash allowance has been provided. I have filed a PIR but have no updates. Included in my luggage was a Dyson air wrap (worth €500), important medication, contact lenses, gym gear (worth approx €800), a coach handbag (worth approx €600) amongst other important items.

Dublin-Riyadh
Economy
Claim escalated to airline

(0)

Ouarda L

Verified | Jan 16, 2026

New York-Algier

Economy

During the flight, I requested assistance from a crew member to warm my baby’s milk bottle. My child is 22 months old. The crew member refused to assist and stated that he would only provide hot water in a cup and that I should warm the bottle myself. I explained that I was holding my baby and that this posed a safety risk, as I could burn myself or my child. Despite this concern, the crew member replied, “I’m not doing it for you,” and showed no concern for my baby’s safety or well-being. I also requested a safety belt suitable for my baby. The crew member informed me that no infant safety belt was available. This was extremely concerning, especially since I had paid for a seat for my child. Additionally, there were empty seats available on the aircraft. I asked to change seats so that my 22-month-old child could sit safely in the empty seat next to me. This request was refused without justification, despite the availability of empty seats and the clear safety benefit for my child. The refusal to assist with basic infant care, the lack of appropriate safety equipment, and the denial of a reasonable seat change caused significant distress and discomfort. This level of service and care is unacceptable, particularly when traveling with a young child.

New York-Algier
Economy

(0)

Teresa B

Verified | Jan 16, 2026

Mahebourg-Baltimore

Economy

No reason given

My flight from Mauritius was late leaving. Tight turnaround time landing in Paris on the morningof 9 January. I barely made it on flight to Atlanta. I only bordrd because they waited for me and a few others until after planned takeoff time. Unfortunately my baggage didn't make it. I completed the report of missing/delayed baggage the evening of my landing at final destination Baltimore/Washington. The lady said I would probably receive it the next evening. It's been 7 long days to get my bag. I was borrowing things from my sister but then finally ordered a few essentials on Amazon as I had no idea how much longer. Haven't worn make-up all week with is very disturbing.

Mahebourg-Baltimore
Economy

(0)

See detailed ratings

Honest N

Verified | Jan 16, 2026

Economy

I think food and service in the flight must improved

The flight delayed to reach in o.r tambo. Therefore i missed my flight from johanesbung to Bulawayo. However i was given onother flight. I was suppose to reach Bulawayo at 11:50 i end up reaching after 15:00. I spent about 50 dollers for food and drinks at o.r tambo .

Economy

Loss: €25
Desired solution

Compensation

Expenses reimbursement

(0)

These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).

Air France complaints: comments, page 4

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