Air France complaints: comments, page 6
521 comments
Edward S
Verified | Nov 3, 2025
Naples-Seattle
Economy
Problems at airport
Our flight out of Naples Italy showed up at CDG in France without enough time to make our connecting flight. No one told us; on the contrary, flight attendants from Air France gave suggestions as to how to get to our next flight, and so my wife and I, carrying our bags, and along with other people departing to Seattle, WA (USA), proceeded to run as fast as we could for what felt like a mile through CDG. We were cutting people in line and rushing, before we arrived at the gate, sweating, wherein the gate attendants were already packing up and walking in our direction - as it turned out the flight had left 20 minutes earlier. We never had any chance of making that flight at no one told us, so we ran and stressed for no reason, through security lines, and shuttles and the like. From that point we waited in another line - customer service - for a half hour or so, at which time we were told our accommodation would be at the Campanile, and that we would receive complimentary accommodation and meals exclusively from that hotel. We were crammed onto a crowded bus, standing room only. We arrived at the hotel after about a twenty minute. The premises were in very poor condition; actually, when we took the dirty elevator up to our floor, the halls were lined with dirty laundry and it smelled terrible. Our room was small with stained brown carpet. We decided we could not stay there. This was our return trip after our 10th anniversary wedding celebration in Italy. We saved up for a long time for the trip and stayed in nice places. To end the trip like this was very disappointing, to say the least. When we decided we could not stay at Campanile, because it was gross, frankly, we Ubered over to the Marriott Courtyard where we had to use accumulated points to secure a room. The value for a room, per the Marriott website, is approximately $460. Of course we would have rather used that benefit on ourselves, on a hotel of our choosing - and now out of necessity when Air France provided us with such dingy accommodations. As we were also not going to eat at Campanile, we had to go and buy food for ourselves, and clothes - all of our luggage was on the plane. We have submitted receipts for all of this, plus photos showing condition of the hotel and the halls lined with dirty laundry. My wife, Sarah Silverman, should have the same information more-or-less uploaded under her name/claim.
- Naples-Seattle
- Economy
Sophie A
Verified | Nov 3, 2025Economy
Taken money on Air France website but no ticket received
Booked flights on Air France website. Money was taken from bank but no tickets received. Contacted the bank and Air France several times. Bank states Air France have it and can’t get payment back. Now we are 1600 down- Economy
Christopher W
Verified | Nov 3, 2025Rome-Boston
Economy
Successful claim
Had to Check our carry on at check in because plane was full had to pay an extra 150$ to upgrade our seats on next flight to make it home pay 250$ to check our luggage
- Rome-Boston
- Economy
- Successful claim
Christopher W
Verified | Nov 3, 2025Rome-Boston
Economy
Had to pay to upgrade our seats to get on the next flight or we would have waited another day. They checked our carry ons at check in because the plane was full paid 250$ to check our luggage an another 150$ to upgrade our seats to get home
- Rome-Boston
- Economy
Omolara W
Verified | Oct 31, 2025London-Lagos
Economy
I checked in two bags and got one after 2 weeks. The second bag was never found. I substituted claims for purchase of essentials and later for the making bag. Airfrance refused to pay compensation for either delayed bag nor the lost bag
- London-Lagos
- Economy
Mahesh S
Verified | Oct 31, 2025Dublin-Barcelona
Economy
Influence by other flights
Subject: Claim for Reimbursement Due to Flight Cancellation and Resulting Expenses Dear KLM team , I am writing to submit a claim for reimbursement related to our disrupted journey on 23 October 2025, from Dublin – Amsterdam – Barcelona. Our booking reference:YN70N2 Upon arrival in Amsterdam, we received a message that our connecting flight to Barcelona had been cancelled, and we were advised to make alternative travel arrangements. The only suitable option that day was to travel via Paris, after which we finally reached Barcelona. Our new flight, AF 1448, was scheduled to depart at 20:20 but was delayed until 21:30, with our arrival at Barcelona Terminal 1 at approximately 23:10. Originally, our itinerary had us arriving at 16:30, with a car rental pick-up scheduled for 17:00. The booking was made through Rentalcars.com (Booking.com) with Centauro, whose office closes at 23:00. Due to the delay, we were unable to collect our rental car as planned. As a result, we incurred the following additional costs: Taxi fare from Barcelona T1 to El Vendrell – €100 (receipt attached) New car rental from Hertz – €409 (invoice attached) Loss of pre-paid Centauro rental – €250 (confirmation and correspondence attached) These unexpected delays caused significant inconvenience and extra expenses. Our total travel time extended to nearly 16 hours, from check-in at 07:00 in Dublin Airport until our arrival in Barcelona close to midnight. Due to exhaustion, we were unable to carry out any planned activities on 24 October. We are requesting reimbursement of the above costs (€759 in total) as a direct result of the flight cancellation and delays, which were beyond our control. Please find attached: Taxi receipt (€100) Hertz rental invoice (€409) Centauro booking details and Rentalcars.com correspondence (€250) I hope you will review our case and process a fair reimbursement promptly. Thank you for your understanding, and I look forward to a positive response. Kind regards, Mahesh Satavalekar Celbridge, Ireland- Dublin-Barcelona
- Economy
Samuel Omofolarin A
Verified | Oct 30, 2025Manchester-Lagos
Economy
Successful claim
Virtualité, my flight was on the 29th of July, 2025. And as I arrives in Paris, my connecting flight to Lagos had already left and myself and others were put into hôtels by the airline as the delay was 33 hours in total. Upon arrival my bagage was also lost and had to be retrieved weeks later. Due to this my Clothing that i was supposed to use for évents were all useless and still in transition. My original boarding pass was also lost in the rush of it all . Those e mails of delayed and my trip informations to Lagos as sent by Airfrance were uploaded. Thank you Samuel Akinyode
- Manchester-Lagos
- Economy
- Successful claim
Edith Yudy P
Verified | Oct 28, 2025Lima-Venice
Economy
I'm the person who booked and paid for the ticket, while Edith Yudy Pinto Challanca is the persons for who i bought the ticket. Her flight was re-booked to the same time next day, so the we lost the full day because of that, hotel booking, and extra traveling costs to and from the airport - not to mention the lost time because we were on a very tight schedule.
- Lima-Venice
- Economy
Sarah S
Verified | Oct 28, 2025Naples-Seattle
Economy
Successful claim
Problems at airport
My husband contacted the airline. See attached emails. We had to go to another hotel because the one originally assigned to us by the airline was filthy. We took photos of that. I used points to book another hotel room (see screenshot of 26,000 Marriott points used and nominal fee also). The equivalent is 211 euros, so I added that to the fee on the last page. For more details, please see the attached email.- Naples-Seattle
- Economy
- Successful claim
Linda M
Verified | Oct 27, 2025Florence-Boston
Economy
Successful claim
No reason given
We arrived at Florence airport at 6:00am Fir flight departure at 10:05 AM then hit cancelled ; then 12:00 noon next possible , cancelled, then wait til 2:00 and 3:00 Z all cancelled . Can stay and hope to get on next flight around 4:30 . Cancelled. Stayed to start process of rebooking .. on and on until we finally all got to leave airport for near by hotel ;got there around 6:40 PM dinner in hotel at 7:30 . Be up and down in lobby at 3:00 AM for bus or taxi Back to Florence airport for a flight to Rome at 6:35 to all connecting routes for everyone involved ; .ours was to Boston. Do this was a 48 hour aggravation.- Florence-Boston
- Economy
- Successful claim
Abbas E
Verified | Oct 21, 2025Algier-Dublin
Economy
Successful claim
No reason given
The flight was delayed without any reason,I’ve not been informed about what happened exactly so Ive been in the airport all night until tomorrow then.- Algier-Dublin
- Economy
- Successful claim
Mohammed B
Verified | Oct 21, 2025Stockholm-Algier
Economy
Claim escalated to airline
Airfrance have lost my bagage under my trip then 31may And after 4 mouths clame Airfrance contacted me and fund my bagage in bad condition with expired choklad and missing things So I'm so sad with this travel because I miss all my gift that's I bring to my family ands friends and also I buy clothes everything there for att take on now I want the compensation of my all times that's I lost Now I made the clame for my compensation
- Stockholm-Algier
- Economy
- Claim escalated to airline
Mark L
Verified | Oct 20, 2025Edinburgh-Nairobi
Economy
Weather conditions
I was on edinburgh airport runway for 2 hours we departed then arrived in paris 2 hours later.which ment I missed my connection flight to nbo jomo airport Nairobi.i then received a flight time thru my phone saying the only flight they can give from air france was 17.40 flight kenyian Airways which got me in nairobi 6am the next morning 09/102025.i was suppose to be in nairobi airport 20.00 on the 08/10/2025.- Edinburgh-Nairobi
- Economy
Karina Guadalupe O
Verified | Oct 19, 2025Lima-Vienna
Economy
No reason given
The flight from Paris to Vienna (AF1738) was scheduled to depart on 03 October at 15:05 and arrive at 17:00. However, the previous flight from Lima to Paris (AF0501) was delayed by around one hour. As a result, I arrived in Paris around 15:00, very close to the scheduled departure time of my connecting flight. When I reached the departure gate for my Vienna flight, I was informed that it had been canceled and that I needed to go to the Air France counter. At the counter, the agent confirmed the cancellation and told me that I would be rebooked on another flight. As compensation for the delay and inconvenience, I received a meal voucher worth €15. I was rebooked on flight AF1238, which departed later that evening and arrived in Vienna around 23:30 (with a 25-minute delay). Given that I was originally supposed to arrive at 17:00, my total delay exceeded six hours. Upon arrival, due to the late hour and safety concerns, I had to wait until the following morning (04 October) to take two trains — first from Vienna to St. Pölten, and then from St. Pölten to Krems, my final destination. Although the cost of these train tickets was below the €100 threshold for reimbursement, the incident caused significant inconvenience. Emotionally, it was quite stressful as I was traveling alone with two 23 kg suitcases and an additional 12 kg between my backpack and handbag. The €15 voucher covered lunch but not dinner, so I had to cover additional expenses while waiting in the airport. Moreover, I missed a planned community event — a Food Festival with the campus ministry in Krems — which started at 19:30 on 03 October. Arriving on 04 October was not part of my original plan.- Lima-Vienna
- Economy
Qingning C
Verified | Oct 17, 2025Duesseldorf-Paris
Economy
Claim escalated to airline
i have sweater, jacket, suits, shoes, electric toothbulrush, t-shoes and many valuable things which is more than 4000 Euro.
- Duesseldorf-Paris
- Economy
- Claim escalated to airline
Stuart P
Verified | Oct 16, 2025Manchester-Paris
Economy
Claim escalated to airline
We were told by the staff member at the Air France desk that we would have our luggage within 24 hours. We were also told that the case would be placed on the next available flight. We received this message on the Friday. On the Saturday, we were informed that it was on a 10am flight and would arrive after 1:15pm — but it didn’t. When we called back, we were told that they couldn’t locate it, but that it was at the airport and they were waiting for confirmation. No one would call the airport directly; they said they could only make notes. We were then told it would be sent to our home address, but when we arrived back in Manchester, it was still there in lost luggage with a tag stating it was being sent to France on the 13th — even though it was known that we were no longer there. You have lied repeatedly, and it has ruined our holiday. We couldn’t buy any swimwear because we didn’t have time to go shopping; we were at Disney from early morning until late evening. When we finally got the chance to visit the shops, we were told that swimwear was out of season. We couldn’t use the hotel facilities and had to wear the same clothes for three days. My wife is disabled, and my son is four years old. We wanted a relaxing family holiday, and it was completely ruined. The stress of being lied to and not having our baggage, which contained all our belongings, was unacceptable. Who regulates your company? I want this matter escalated — simply refunding our luggage is not good enough.
- Manchester-Paris
- Economy
- Claim escalated to airline
Khalihene A
Verified | Oct 15, 2025Casablanca-Manchester
Economy
Problems at airport
On September 1st, I was at Casablanca Mohammed V Airport for my flight to Manchester, which had a connection in Paris Charles de Gaulle. At the check-in desk / boarding gate, the airline staff refused to let me board the plane. They told me the reason was that I did not have a Schengen visa for the transit in Paris. My stopover was only a few hours and I did not intend to leave the international transit area of the airport.- Casablanca-Manchester
- Economy
Lucas Z
Verified | Oct 9, 2025Sao Paulo-Dublin
Economy
Successful claim
No reason given
The transfer for my hotel was delayed and I waited for 2 hours until I get the shuttle to my Hotel. And the next flight delayed 1 hour- Sao Paulo-Dublin
- Economy
- Successful claim
Charles L
Verified | Oct 7, 2025Nice-Detroit
Economy
I have tried to contact Air France via their website claim process but they did not recognize my Reservation id 3rdvlw which is clearly on base of all tickets. I don’t think Air France wants us to get anything. Summary of trip Left Nice 30 minutes late to Paris. Went through customs agin and went to gat as the gate was closing. There were 20 of us that were denied getting on plane. Saw plane in gate for 30 minutes. We went to get a compensation hotel room but waited 2 hours before shuttle finally came. Worse hotel with brown water in bath tub. No ac in room. Fire alarm went off at 2am , no working tv, hotel food was terrible . The food was not edible. I took pictures of the extremely poor accommodations the airlines gave us.Additionally 2 days later and no baggage has arrived at our house in Brentwood Tn. I will never fly Delta or Air France ever again . The airlines should be ashamed for the accommodations.i asked it the hotel was nice and the customer rep said it was best around. It was a dump Both my wife and I have covid and we believe it was directly attributed to conditions related to canceling our trip to Detroit. We ended up one day late getting home. The customer service rep guaranteed our luggage would be in Nashville as we get home 2 days later we still have no luggge We have traveled for 50 years and never had such poor service or conditions. I fully expect to be filing a lost luggage claim soon The plane trip
- Nice-Detroit
- Economy
Anonymous member
Verified | Oct 7, 2025Paris-San Francisco
Economy
Rude and abusive customer service in Paris Charles De Gaulle
When I weight my luggage in Paris the customer associate asked me to take off the jacket I was wearing and put it on top of my luggage; once I did that and the weight was over the amount allowed, they charged me $82.3. I’d like a refund, where have you heard you need to take off your jacket when weighting your luggage, not only that but the attendant was very rude.Overall
Poor customer support at luggage handling, rude, ask to take off and weight my jacket on top of my luggage
Flight
- Paris-San Francisco
- Economy
- Loss: €82.3
- Desired solution
Refund
Irina N
Verified | Oct 4, 2025Paris-Salt Lake City
Economy
Successful claim
Weather conditions
My flight from Paris to Amsterdam was delayed for 2 hours and I missed my connection and my flight to the Salt Lake City. These 2 hours we were kept in a plane, nobody has offered food or drinks. KLM rebooking services at the Amsterdam airport are awful, I've been waiting for 3 hours in the priority queue (no food or water provided), estimated waiting time was always 45 mintues!!! I gave up after 3 hours and rebooked through the online client services. The nearest suitable flight was only the next day. I couldn't get the hotel voucher at the airport - there was another queue for many hours (after 2 hours delay and 3 hours in another queue I was delay exhausted). I had to find a hotel by myself. My luggage was not released! I had to buy some necessities and wash my clothes and dry them with a hair dryer at the hotel! When I finally flew to the Salt Lake City the next day, my luggage didn't arrived with me!!! It was left in Amsterdam, where it already spent the night. I was extremely disappointed since during the new check-in at the KLM counter before the departure to Salt Lake City I specifically ask TWICE a KLM representative if my luggage was successfully checked-in for this new flight. The answer was yes, but in Salt Lake City I found out that my luggage was not loaded on the plane!- Paris-Salt Lake City
- Economy
- Successful claim
Anonymous member
Verified | Oct 1, 2025Paris-Toronto
Economy
Horrible Customer service as they didn't fairly check the baggage claim and just denied it flat out.
Hi Katherine, Thanks for your email, but as noted , I did mention that the function of the wheel is not operational , therefore I would really appreciate it if you could kindly reconsider the claim, the skin of the baggage has come off considerably as well, thank you for your attention. ATTN: Catalina Dear Simon, RE: C-9958482 As per our conversation , kindly note that this is not a duplicate of case # c-9912329 ( YYZ to Paris / - GREEN BAGGAGE) , please reopen case as this claim is a different flight ( AF356 to YYZ) , different person and different baggage PINK BAGGAGE. Kindly advise, thanks in advance.Overall
- Poor customer service & ground staff
- flight attendants on flight
- Paris-Toronto
- Economy
- Loss: €100
- Desired solution
Other - REIMBURSEMENT FOR DAMANGED BAGGAGE
Nataliia P
Verified | Sep 30, 2025Mahebourg-Paris
Economy
No reason given
After 2 days still didn’t manage how to come back to Iceland, Reykjavík. Because also some companies cancelled flights. And some prices for tickets are 1200 € +. Airline just helped to rebook flight to come back to France, but I missed other direct flights and lost money.- Mahebourg-Paris
- Economy
Ivan P
Verified | Sep 30, 2025Mahebourg-Paris
Economy
No reason given
A day after the flight was cancelled, we arrived in Paris. One day before departure warned about cancellation, and offered a new flight the next day. They helped to rebook our flight. Through the cancellation of the flight we lost a second ticket because we live in Iceland, we can get there only with transfers, we still stayed extra night on the island of Mauritius, then when we arrived in Paris stayed again extra night, after which we flew to Warsaw where we spent another 2 nights, the total lost almost 4 whole days, did not have time to get to work.+ additional costs for accommodation and food- Mahebourg-Paris
- Economy
Stephen M
Verified | Sep 29, 2025Cape Town-Paris
Economy
Weather conditions
They claimed bad weather in Paris caused the delay of the aircraft arrival to Cape Town for return trip to Paris. It wasn’t my flight that was directly affected. I was indirectly affected due to an earlier flight. Only my hotel expense was refunded- Cape Town-Paris
- Economy
Kerry S
Verified | Sep 29, 2025Milano-Boston
Economy
Successful claim
Influence by other flights
The reason I missed my connecting flight was because Air France flight # AF 1231 was delayed around two hours into Paris. My original connecting flight # AF 332 from Paris to Boston left on time, while I was still deplaning flight # AF 1231. The two hour delay in flight # AF 1231 caused me to get stuck in Paris for over 24 hours unexpectedly. The airline told me to file for reimbursement of expenses after looking for an alternative flight leaving that same day, with no success. I missed a very important service appointment the following day of which I was commissioned to perform at $1,000. That client is not rebooking me due to inconveniencing them.- Milano-Boston
- Economy
- Successful claim
Ratiba B
Verified | Sep 29, 2025Paris-Algier
Economy
Successful claim
Problems at airport
Hi have prepared my travel for over in week filght AF 1854, upon my arrival at the airport Charle de gaule,they gaves a boarding ticket SBY they promised me they would find a place for me, in thid stage the stress increases, after that they suggested me another flight AF 1754 at 2:15 p.m. because according to them the flight was overloaded.. I had to re-organize my arrival in Algiers From the aéroport to book another taxi to collect me I had no lunch the whole waiting time , add to that, I have the CMI card I can’t walk, I was there waiting .. delivered to my own person, what a poor an experience! Ratiba BOURAS- Paris-Algier
- Economy
- Successful claim
Kathleen Teresa R
Verified | Sep 27, 2025Rome-San Jose
Economy
Two little old ladies in business class and Air France in did not call us on the intercom, the sky priority was busy and by the time they took care of us, the boarding was closed (by minutes) and the woman that was to check the bags was rude and then turned. her back on me.
- Rome-San Jose
- Economy
Bianca Maria P
Verified | Sep 26, 2025Schonefeld-Havana
Economy
Problems at airport
My flight from Berlin to Havana through CDG was delayed due to the cyberattack that striked Berlin. The connection in CDG was missed, so I got rebooked from Paris to Madrid and Madrid to Havana the next day. Originally, I was supposed to arrive on the 20-th of September at 18:25 but arrived on the 21-st of September at 16:25. The stay and a 15€ voucher in Paris were given for the night- Schonefeld-Havana
- Economy
Bianca Maria P
Verified | Sep 25, 2025Schonefeld-Havana
Economy
Problems at airport
My flight leaving from Berlin to Havana through Charles de Gaulle was delayed due to a cyber attack that affected BER airport, so instead of leaving at 12:15 and reaching CDG in time for the connection, I missed the connection at 15 in CDG. I was rebooked on another flight for the next day leaving to Madrid with another AirFrance flight, and then an Iberia flight from Madrid to Havana. I reached the final destination 1 day later, on the 21-st of September at 16:50 instead of the 20-th of September at 18:25. AirFrance provided a 15€ food voucher and the overnight stay in Paris.- Schonefeld-Havana
- Economy
Stefania D
Verified | Sep 25, 2025Schonefeld-Havana
Economy
Problems at airport
Our flight from Berlin to Havana was disrupted by the cyberattack at BER. The flight was delayed and flew without luggage. In Paris we received a new connection from AirFrance from Paris to Madrid and then Madrid to Havana the next day. We also received a 15€ voucher for food and a sleeopver at Campaniile CDG as well as a goodie bag. Our luggage arrived 4 days later in Havana after making a baggage claim to AirFrance over the phone to their office in Cuba. We incurred 50$ for the taxis to pick up the luggage as the delivery did not go to our hotel.- Schonefeld-Havana
- Economy
Mohamed Lamine B
Verified | Sep 23, 2025Manchester-Algier
Economy
Successful claim
No reason given
The first flight has been delayed then I lost my second flight and I had to wait mor then 6 h for the next flight- Manchester-Algier
- Economy
- Successful claim
Gwargious G
Verified | Sep 23, 2025New York-Paris
Economy
No respponse from Air France in Egypt or in US
Lost l baggage with no response from Air France. I made a complaint in Egypt my final destination and then wehen I returned back to JFK they told me the bag is here in lost and found, I went there and the bag was not there. Air france did not conatct me. neither in Egypt nor here in the US.Overall
- Lost a bag
- New York-Paris
- Economy
- Desired solution
Other
Subodh S
Verified | Sep 22, 2025Mumbai-Nuernberg
Economy
No reason given
According to intial booking the Flight from Paris to Nuremberg is suppose to fly at 10:15am which was cancelled and reschdulded at 15:50, which was also delayed by 1 hour again. We suppose to reach Nuremberg at 11.40am according to intitial booking but we reached 18:15. As our flight from Mumbai to Paris is laneded around 7:30 in Paris we have to wait almost more than 8 hours at Paris for connecting flight towards Nuremberg. With two kids with us, no food coupons or other arrangemnets are provided. Waiting more than 8 hours with two kids it's really tiring frustrating. With KLM and Air Frnace it happened twice with us.- Mumbai-Nuernberg
- Economy
Olatunde A
Verified | Sep 20, 2025Lagos-London
Economy
Successful claim
Technical problems
I got to the airport 6.30pm and got a message that the flight is cancelled around 7.35pm same night when I was preparing to board my flight- Lagos-London
- Economy
- Successful claim
Dovile G
Verified | Sep 18, 2025Nice-Vilnius
Economy
No reason given
My flight on 2025-09-15, AF 7311 Nice – Paris, was delayed, as a result of which I missed my connecting flight Paris – Vilnius. My flight was changed to 2025-09-16, AF 1436 Paris – Amsterdam – Vilnius.- Nice-Vilnius
- Economy
Anonymous member
Verified | Sep 16, 2025Montreal-Manchester
Economy
Appalling customer service re delayed baggage
Complete lack of information + misinformation about missing baggage given by phone and on website. Plus I had to wait an hour each time I called. It feels like 1975 not 2025. I will not fly AF ever again. BTW it is hard to be constructive with such terrible service.Overall
- LOST BAGGAGE- NO INFROMATION - HAD TO WAIT 2 HOURS ON THE PHONE
- NONE
- Montreal-Manchester
- Economy
- Desired solution
Other - I WANT MY BAGGAGE TO BE RETURNED
Fosam N
Verified | Sep 15, 2025Douala-Luxemburg
Economy
Technical problems
I was book on another flight from CDG—>GVA (AF 1352) then from GVA—> to LUX (LG 8368) and the flight too was delayed.- Douala-Luxemburg
- Economy
Patti B
Verified | Sep 12, 2025Montreal-Malaga
Economy
Successful claim
I didn’t know I had to keep the bills so I had to buy toothbrush tooth paste all toiletries and shoes however I didn’t keep the bills because I was unaware this is the first time this happened to me
- Montreal-Malaga
- Economy
- Successful claim
Mary O
Verified | Sep 9, 2025Paris-Chicago
Economy
Claim escalated to airline
Yes I didn't have my case for 6 days no clothes or medication my husband didn't have his case for 2 days. Filed a claim with Air France who have denied any responsibility. We reported our missing cases to the Air France representative at Chicago O'Hare Airport and phoned Air France every day
- Paris-Chicago
- Economy
- Claim escalated to airline
Raymond O
Verified | Sep 9, 2025Lagos-Paris
Economy
The airport border control police denied and delayed my transit and entrance to Paris for over 8 hours from the time that the flight landed at 7:42am to about 4:00pm, when my passport was finally stamped. Causing me to get home to Antwerpen around 00:30am on 29th of August, 2025. A journey that started in Lagos on August 27, @22:50. I am requesting respectfully from the border control police at Charles de gaulle airport and the Air France authorities to consider the appropriate compensation and to correct there mistakes and not allow such. Mistakes.
- Lagos-Paris
- Economy
Noureddine K
Verified | Sep 9, 2025London-Paris
Economy
Problems at airport
I was at the aéroport 2 hours before the check. It was no information giving to me regarding the cancellation of the flight. I have been tald that the plane returned to Paris MT- London-Paris
- Economy
Hafsa A
Verified | Sep 2, 2025Tunis-Vancouver
Economy
My flight was a return one from Tunis to Vancouver through a connecting flight to Paris. My flight from Tunis airport was delayed by Air France which then led to missing the flight from Paris to Vanvouver. I was told by your office at Paris that my next flight will be to Ottawa then from Ottawa to Vancouver. I last saw my laggage when I dropped them at Tunis airport. I was told that they will be connected direcrly to Vancouver. However, I did not see them in Ottawa or Vamcouver airport. Please help.
- Tunis-Vancouver
- Economy
Reginalda S
Verified | Sep 2, 2025Paris-Johannesburg
Economy
Weather conditions
flight delayed and pick up canceled and had to hire again a car to take me to the meeting my bags not yet here. its been 3 weeks now had to buy new suits and all essentials and replace my buggages the inconvenience is still there up to now- Paris-Johannesburg
- Economy
Reginalda S
Verified | Sep 1, 2025New York-Johannesburg
Economy
Weather conditions
there was a delay from take off from france and we dealayed arriving at Johannesburg. my pick up to a meeting left the airport and i had to lose the money for the first pickup then had to hire the next pickup person and was charged $500 and we had to do a night at hotel and also buy clothes.- New York-Johannesburg
- Economy
James W
Verified | Aug 28, 2025Business
stuuck in KLM/Air France doom loop
On 17th June 2025 I booked a flight from Newcastle to Auckland. The route was Newcastle-Amsterdam-Singapore-Auckland. The total cost was UK pounds £4642.71. This included a reserved seat option for the flight from Amsterdam to Singapore (KL 0835) On 27th July, I received a message from KLM to say that the flight schedule had changed for “operational reasons”. My booking for flight KL0835 was cancelled and I was re-routed from Newcastle to Paris CDG and onward to Singapore. I tried to obtain a refund online for the seat option on the cancelled flight but the online form demanded evidence and I only had the total invoice cost. (The invoice breakdown on ‘MY TRIP’ gave the CURRENT breakdown relating to the revised booking, not the original booking) I tried to request online a detailed invoice, but once again this invoice related to all the items on the new, rebooked flight. I have twice requested help from Customer Service to obtain a refund (C-9806290 ) and each time I got a reply to say that my request was not within their remit to assist. I rang KLM Customer service to explain the problem. The agent who responded said I needed to speak to Reservations and she transferred me. However, when I got a response I found that I was talking to someone in Germany, who could not help. I had been transferred to the wrong people. Air France/KLM do not provide any means of escalating a claim to a senior manager who can resolve something that should be a relatively simple matter. I am extremely frustrated and VERY dissatisfied with KLM’s service. It is surely not unusual for a leg of a journey to be cancelled and rebooked and a passenger to need a refund for an option that had been purchased. Why is it so difficult to resolve?- Business
- Desired solution
Other - Resolution of my claim for refund of charge for unused seat reservation after KLM?Air France changed my flight
Sally E
Verified | Aug 24, 2025San Francisco-Cairo
Economy
No reason given
The flight was cancelled less than an hour before departure, no reason was presented at the time of cancellation. This added 20 hours of transit to my flight (total of almost 24 hours instead of 4!) They didn’t provide any accommodation for this whole 20 hours not to mention that they provided only 1 voucher for 12€ and they made me beg for another one?! No care or decent service after this issue- San Francisco-Cairo
- Economy
Gabriella S
Verified | Aug 22, 2025Dublin-Rome
Economy
Successful claim
No reason given
The delay of the first flight, made me miss the connecting flight and I had to spend the night at the airport causing big stress and exhaustion. No hotels were available inside the airport and the hotels available outside, did not accept dogs (I was travelling with my pet) or where too far away. I was put into a flight the following day at 7 am. I didn't know I could claim anything, so I don't have receipt for dinner/breakfast although they were indeed a very small amount.- Dublin-Rome
- Economy
- Successful claim
Said M
Verified | Aug 22, 2025Casablanca-Boston
Economy
No reason given
My flight was cxl @ last minute..Had to travel back to the city..took a hotel room..lost a whole day of work due to the cancelation..- Casablanca-Boston
- Economy
View more