Air France complaints: comments, page 7
521 comments
Toby M
Verified | Aug 20, 2025
Amsterdam-Houston
Economy
Successful claim
No reason given
Offered a €12 euro food coupon as compensation, after I purchased food, no explanation or anything else offered.
- Amsterdam-Houston
- Economy
- Successful claim
Isabela V
Verified | Aug 18, 2025Bucharest-Atlanta
Economy
No reason given
As we arrived at the airport to check in on May 22, 2024, we were told the flight BUC-PAR AF 6637 will have a delay that will cause us to miss our connection in Paris. We were given the option to rebook the flight for May 23, 2024. This reschedule of the flight caused us to arrive at our final destination in Atlanta, US with a delay of 24 hours.- Bucharest-Atlanta
- Economy
Winston C
Verified | Aug 17, 2025Madrid-Detroit
Economy
Strike
Our Air France Flight AF378 from Madrid to Paris to Detroit was cancelled on July 3, 2025 due to French ATC strikes. After waiting over two hours in line at the airport, Air France offered only a low-cost carrier rerouting with multiple connections requiring over 24 hours of total travel time - no comparable same-day options were provided. Air France provided one night of hotel accommodation, but it was poor quality with questionable buffet food. We received no meal or transportation vouchers, and no communication about alternatives. We were given contradictory information by Air France representatives - initially told that a €600+ refund per person was being processed, but a later phone call stated "you will not be getting a refund." This caused additional confusion and frustration. The incident caused us to lose almost 48 hours of travel time and arrive at our final destination a almost two full days later than scheduled and miss our July 4th holiday plans. We incurred additional out-of-pocket expenses and experienced major disruption to our planned itinerary due to the inadequate rebooking options and extended delay. I am requesting €600 compensation per passenger (x2) under EU Regulation 261/2004 and reimbursement for costs incurred.- Madrid-Detroit
- Economy
Florin V
Verified | Aug 16, 2025Bucharest-Atlanta
Economy
No reason given
As we arrived at the counter on May 22,2024 to do the check-in for our flight BUC-PAR , flight AF 6637, 13.10, we were told the flight will have a delayed arrival in Paris and that will cause us to miss the flight connection PAR-ATL. We were given the option to change the booking to May 23,2024, in order not to spend the night in Paris airport with our 2 minor children. Due to our first flight being delayed, we arrived at our destination in ATL with a delay of 24 hours, on May 23, 2025 at 20.20. This caused our children to miss end of school year events scheduled for May 23rd, 2024.- Bucharest-Atlanta
- Economy
Naomi S
Verified | Aug 15, 2025Tokyo-Tel-aviv
Economy
No reason given
They only compensated me for 5 nights of hotel stay (one payment for one night and another payment for 4 nights) we arrived in France and did not have a flight back home to Israel for 5 more days. Than they also cancelled the next flight and rebooked us for another flight 9 days later. We were trapped in a foreign country for 2 whole weeks. They decided not to pay us for the rest of our hotel stay or food costs.- Tokyo-Tel-aviv
- Economy
Avin S
Verified | Aug 14, 2025Economy
They Lost both my wifes and my bags from Paris to Munich
I have submitted a claim C-9613322 on 8Th July 2025. All requirements have been sent to them and they refuse to respond. We only arrived back in south africa on the 13th June 2025 and had to replace our clothing medication etc. The bags were returned to Durban in July.- Economy
Margarete B
Verified | Aug 13, 2025Washington-Rabat
Economy
No reason given
The airline declined any refund as my flights neither originated nor terminated in the EU. The time kept shifting so in total i spend over 7 hours at the w airport using my entire day- Washington-Rabat
- Economy
Stephanie G
Verified | Aug 13, 2025Miami-Rome
Economy
Technical problems
We sat on the plane for almost 3 hours due to technical issues , then had us all get off and go to another gate for another flight that they then canceled and we had to stay the night in pairs , And took another floght the next day- Miami-Rome
- Economy
Arthur W
Verified | Aug 10, 2025Toulouse-Hamburg
Economy
Successful claim
No reason given
EN : The first flight (Toulouse-Paris CDG) was delayed (approx. 1h late), so i missed my connection. Air France booked a hotel and a flight for the next morning, so i arrived in hamburg more than 12h late, around 11h30. Air France didn't mention the cause of the delay, i missed a special event (and received wrong informations to get to my hotel, which caused stress/fatigue and extra waiting time). Thank you for taking care of this FR : Mon premier vol (Toulouse-Paris) a été retardé d'environ 1h, ce qui m'a fait rater ma correspondance. Air France a réservé un hotel et une place sur un vol le lendemain matin, ce qui m'a permis d'arriver à destination à Hambourg, mais à 11h30 le lendemain, soit un retard de plus de 12h.- Toulouse-Hamburg
- Economy
- Successful claim
Rose A
Verified | Aug 9, 2025Amsterdam-Paris
Economy
Successful claim
No reason given
Find out minutes to the time of departure of the cancellation. A voucher of €15 was given for food but already spent as at the time of the claim. Stood in line for over an hour to be rebooked.- Amsterdam-Paris
- Economy
- Successful claim
Jacob G
Verified | Aug 8, 2025Miami-Rome
Economy
Successful claim
Technical problems
We boarded our connecting flight And we sat on the plane for almost 3 hours We pulled back from the gate two times and then had to come back cause of technical issues , then they had us all get off the flight and sent us to another terminal to get on another flight , that they ultimately candled so we had to wait in a long line to re book another flight the following day We had train tickets booked And a nice hotel in Rome that we could not cancel- Miami-Rome
- Economy
- Successful claim
Maciej L
Verified | Aug 5, 2025Economy
extra 337,18 EUR for print boarding card.
As I requested the paper boarding card on the air port, I heard that its impossible because of flight modification. The flight has not been modified, check in has been done on time, I presented myself on time in the airport. The problem, I suppose, is that check in has been done before I requested the boarding card. The lady that attended thought that I want to make check in and she could not make it again. I paid because of I wanted to fly.
- Economy
- Loss: €337.18
- Desired solution
Expenses reimbursement
Angel I
Verified | Aug 4, 2025Amsterdam-Rome
Economy
Problems at airport
Had to make an emergency stop due to an ill passenger and had to wait to replace a cabinet crew staff who had to stay with the sick passenger- Amsterdam-Rome
- Economy
Mary Jean W
Verified | Aug 1, 2025Economy
changed seats did not tell us and we were given lesser seati
paid for two seats side by side we were placed in middle seat flight from cdg to mco comfort seats in front of us went pushed back came one inch from our chest and we could not move to go to toilet flight attendant had to wake them 5 times during flight sowe could move to toilet a disgusting flight experience and the food was the worst ever on any flight- Economy
Ekaterina I
Verified | Jul 31, 2025Copenhagen-Havana
Economy
Successful claim
No reason given
Had to change the airplane due to technical problems. We arrived more then 3 hours late. Waited for 3 hours for the bags. In the end our bags didnt arrive with the flight. Claes nilsson bag came 2 days late Ekaterina Iliushinas bag came 3 days late. No refund for bought items waiting for our luggage.- Copenhagen-Havana
- Economy
- Successful claim
Anonymous member
Verified | Jul 31, 2025Economy
Upgraded seats
We upgraded our seats to be in priority to board the plane fast. We were just behind the business class and yet we board last as zone 5. This is not good since we felt humiliated too during the boarding. When i tap my boarding pass they told me we were zone 5 but we upgraded to priority. It’s not fair, we were boarding same with people who did not upgrade their seats. What is the use of upgrading when we can have a benefit on it?- Economy
Anonymous member
Verified | Jul 31, 2025Economy
Seats upgraded
We upgraded our seats for priority boarding but we were told during boarding that we are in zone 5 but our seats is just behind the business class. This is not right.
- Economy
- Loss: €55
- Desired solution
Refund
Nicola I
Verified | Jul 28, 2025Casablanca-Zurich
Economy
Weather conditions
- - As the flight from Casablanca to Paris was delayed, we missed our flight to Zurich (final destination) and had to sleep in Paris. We arrived in Zurich one day later. - The flight was delayed due to weather conditions. - The airline provided food and a hotel in Paris.- Casablanca-Zurich
- Economy
Yucai Z
Verified | Jul 25, 2025Manchester-Paris
Economy
the airline is just oversell, and my friend just get the last seat, but i don't, and they just pffer me 110GBP and a 9GBP coupon for the food
- Manchester-Paris
- Economy
Pandora K
Verified | Jul 24, 2025Economy
Missed my Detroit–Munich flight due to delay from Miami
I am writing to formally request compensation and reimbursement for multiple disruptions experienced on my recent journey with Air France. Please find details below: Name: Pandora Kalantari Booking Reference: HADOUB PIR Reference: MUCAF10820/14JUL25/1441GMT Flights: 13 July: Miami → Detroit (DL1468) → Paris CDG (AF377) → Munich (AF1622) Baggage Tag Number: DL507048 1. Delayed Baggage (4‑day delay) As a result of the delay on the Miami → Detroit leg, I missed my connection and was rerouted via Paris CDG. My baggage was only delivered on 18 July, resulting in a four-day delay. During this time, I had to purchase essential items including clothing, toiletries, and a phone charger. Item Date Description Amount (€) Essential items (toiletries, clothing, etc.) 14–18 July Purchases due to baggage delay 458.12 euro 2. Damaged Baggage Upon receipt on 18 July, I discovered visible damage to my suitcase (cracks and a missing screw causing a loose wheel). Suitcase repair / replacement 18 July Based on attached estimate 89.90 euro 3. Missed Connection & Additional Transport Costs My incoming Lufthansa flight LH2144 from Munich to Stuttgart was delayed, causing me to miss the connecting flight to Stuttgart. I therefore incurred additional costs for a train ticket to complete my journey. Train ticket to Stuttgart 13 July Alternative transport due to missed connection 59.99 euro 4. Total amount requested 608.01 5. Payment Details Please remit payment to the following account: IBAN: LT50 3250 0203 6718 8109 BIC/SWIFT: REVOLT21 Account Holder: Pandora Kalantari I kindly request that this claim be processed promptly and in accordance with applicable regulations and Air France policy.
- Economy
- Loss: €608.01
- Desired solution
Kara M
Verified | Jul 24, 2025Raleigh-durham-Athens
Economy
Technical problems
RDU flight was delayed while we were sitting on the plane. This caused us to miss connection in Paris. We were in the airport for 10 hours before they assigned us to a flight to Athens. This flight arrived at midnight and caused us to miss a vacation day in Athens.- Raleigh-durham-Athens
- Economy
Jacob M
Verified | Jul 24, 2025Raleigh-durham-Athens
Economy
Technical problems
Delayed at RDU causing us to miss connection in Paris to Athens. !) hour delay to final destination. Causing us to lose a day of vacation- Raleigh-durham-Athens
- Economy
Mohammad Gufran K
Verified | Jul 24, 2025Hamburg-Delhi
Economy
No reason given
I was coming to India from Hamburg to attend a family function, however due to the delay in the flight I was not able to reached there on time. Intitially I booked the train ticket from Delhi to Rudauli (my hometown) but due to the delay My family send a personal car for the pickup that costs too much. As this was a personal car I do not have any reciept. There is two major issue first is that due to delay I was nit able to attend the family function that has a huge psycological impact on my mind and the other was the money part.- Hamburg-Delhi
- Economy
Sze Hang Y
Verified | Jul 24, 2025Frankfurt-Hong Kong
Economy
Problems at airport
1. Operational Failures as the Primary Cause of the Missed Connection While I acknowledge that adverse weather at CDG contributed to the diversion of flight AF1819 to Paris Orly (ORY), the significant delays and subsequent missed connection were primarily caused by human-related operational inefficiencies, which are not exempt under EC 261/2004. I refer to the following points, as previously mentioned: Departure Delay at Frankfurt (33 minutes): Flight AF1819 was scheduled to depart at 19:55 but departed at 20:28, a delay of 33 minutes. This was due to the unavailability of an escalator for a disabled passenger and transport to the aircraft, which are operational matters within Air France’s control. These issues are not weather-related and could have been mitigated with proper planning and resources. Disembarkation Delay at Orly (94 minutes): After landing at Orly at 22:20, passengers were held onboard for 1 hour and 34 minutes, disembarking only at 23:54. This was due to a lack of ground crew and stairs, as well as a failure to communicate the change in plans until 30 minutes after landing. These are clear operational oversights, as timely coordination of ground services is within the airline’s responsibility, regardless of the diversion. Lack of Support at Orly: Upon disembarking, passengers were left unattended for over 30 minutes with no Air France staff present. We were later instructed to travel independently to CDG for rebooking, without assistance or guidance. This lack of support exacerbated the disruption and delayed our ability to reach CDG in time for the connecting flight AF188 (scheduled to depart at 23:20). These operational failures significantly contributed to the total delay, which prevented me from catching flight AF188 (Paris to Hong Kong, scheduled departure at 23:20 and actual departure at 23:57 on 11 May 2025). Had Air France managed these aspects efficiently (e.g., timely departure, prompt disembarkation, and proper passenger support), I could have reached CDG in time for my connection, even with the diversion to Orly. The Wallentin-Hermann ruling (C-549/07) supports that operational issues, even in the context of weather-related disruptions, do not automatically qualify as extraordinary circumstances if the airline could have taken reasonable measures to avoid the delay.- Frankfurt-Hong Kong
- Economy
Adisa K
Verified | Jul 22, 2025Paris-Split
Economy
Influence by other flights
Missed connecting flight. Sent to Prague, missed another connection. Stayed in Prague overnight. Had to fly to Munich and then from Munich to split. Lost over 24 hours of our planned trip including excursions- Paris-Split
- Economy
Bibi Ameenah D
Verified | Jul 21, 2025London-Paris
Economy
Technical problems
I am enclosing a list of 7 passengers who were affected by the delay and please provide an email address i can upload all documents pertaing to this group claim. The letter i have attached earlier is self explanatory- London-Paris
- Economy
Virgil M
Verified | Jul 20, 2025Raleigh-durham-Athens
Economy
Technical problems
We had a delay at RDU while in our seats of first flight. This caused us to miss our flight in Paris. We were offer a later flight of 10 hours later. Which we took, but we missed a day of our vacation because of it. We arrived at our final destination at midnight.- Raleigh-durham-Athens
- Economy
Dirienzo D
Verified | Jul 19, 2025Economy
Baggage lost / delayed .
My luggage was lost on flight AF1378 from Paris to Naples arriving on July 5th. We flew business class with the family and the flight was also delayed. Luggage finally found but the experience was horrible- Economy
- Loss: €289
- Desired solution
Marie D
Verified | Jul 10, 2025Madrid-Paris
Economy
Strike
On July 4th, Air France cancelled my flight AF1601 from Madrid to Paris due to an air traffic controllers’ strike. I understand that this is considered an extraordinary circumstance and that no additional compensation applies under Regulation EC 261/2004. However, I am requesting a full refund of my ticket, as I did not accept an alternative transport option.- Madrid-Paris
- Economy
Jennifer M
Verified | Jul 10, 2025Naples-Miami
Economy
No reason given
Our flight out of NAP, AF1179 took off late causing us to miss our connecting flight in Paris CDG to MIA on June 25, flt AF92. Because of this delay and missed connection, we were forced to rebook on a new flight the next day, 24 hours later. We finally got on a new flight to MIA on June 26th, AF92. We were 5 passengers in total.- Naples-Miami
- Economy
Marius M
Verified | Jul 8, 2025Malaga-Nice
Economy
Strike
We where schedueld to arrive in nice 03.07.25 but arrived 05.07.25, we where not offered new flights and had to buy a yrakn ticket our self. The told us it got cancelled when we landed i paris, in a message. They did not provide any care. We got a shorter vacation in nice then expexted and uesed a lot of uneccesary money. We where traveling from malaga to nice, booked the flight trough sas, then sas’s flight got cancelled and rebook us to air france, where we where going to fly from malaga to nice, where we had a layover in paris, and the flight from paris to nice got cancelled. And we where stuck in paris for 2 day they did not offer us new flights. So the only option we had where to travel by train from paris to nice, but the train was full the day we arrived in paris and the day after so we had to spend 2 nights in paris before we got to take the train from paris to nice, it costed a lot of money in hotels, Uber/taxi and food.- Malaga-Nice
- Economy
Mi S
Verified | Jul 3, 2025Milano-Paris
Economy
No reason given
I tried to call the airline but no one picking up. I tried to call the travel agent but due to time zone no one picking up either.- Milano-Paris
- Economy
Bogdan C
Verified | Jul 2, 2025Bangkok-Paris
Economy
Weather conditions
They returned us the money for extra hotel nights and some meals, you have their email in the attachment, mentioning that it was due to a thunder in CDG- Bangkok-Paris
- Economy
Abdelhamid B
Verified | Jun 29, 2025Algier-Dublin
Economy
Successful claim
Problems at airport
To home it's my concern the plight was delayed for more than 15 hours. Plus I receive damage like it damage tablet and everything was in the back was damaged.- Algier-Dublin
- Economy
- Successful claim
G G
Verified | Jun 25, 2025Economy
Did not receive wheelchair assistance requested
I request wheelchair assistance months ahead of my flight. Also insisted my walker be available at the door. I was told I had to walk up the gangway to get assistance. Even though well labeled I was denied my walker. After 45 minutes I finally got my walker. I NEVER got wheelchair assistance. I did get a ride from 2 E M to customer. No one with a wheelchair. It took almost 3 hours to get out of the airport. Thank goodness my son got our luggage. My husband also requested wheelchair assistance and go no assistance.- Economy
- Desired solution
Lucia P
Verified | Jun 22, 2025Copenhagen-Bogota
Economy
No reason given
I arrived one day late to my destination. And the option I was given to fly through London would have landed me in Bogotá at 3am- Copenhagen-Bogota
- Economy
Valerija F
Verified | Jun 20, 2025Belgrade-Boise
Economy
Successful claim
Fligh from Paris was late more than 1 hour so they can't manage baggage and I was booked in late-night flight.
- Belgrade-Boise
- Economy
- Successful claim
Eugene G
Verified | Jun 17, 2025Economy
Unprofessional boarding personnel
This email is a serious complaint against an A/F staff member who was boarding priority and business class from CDG gate 41. Had the employee acted in a courteous and professional manner from the beginning, this complaint would not be warranted. I am a 79-year-old who is presently suffering a bout of sciatica in my left hip which can be medically documented, if necessary. This condition requires that I must often walk with a cane to minimize pain. I am aware that under US FTA regulations this condition allows for unquestioned priority boarding. I do not know French or EC regulations. On my flight from the US, I was afforded this courtesy without question in a sensitive and professional manner. However, on the return flight to the US, my experience was less than courteous, professional or satisfactory. I was peremptorily denied any courtesy in an arbitrary and imperious manner with no explanation. When I requested this courtesy, I was asked to wait by the disabled seats, which I did. I was told by a different, and apparently, junior employee (dark black skin, long black hair, mid to late 20s) that I would be boarded when priority boarding began. This did not happen. I again asked, and was told to wait by a light skinned, black woman, mid-thirties, mid height, glasses, dark hair pulled back, who apparently, was the superior of the other staff member. It was then inferred that only people in wheelchairs would receive priority boarding, and I was refused by the senior employee. The junior staff member tried to permit us to board, but the line was taken over by her senior who turned us away imperiously, officiously, and without explanation. At this point, things got out of hand. I confess that as a senior, retired professional, I am used to receiving a certain level of respect, courtesy and consideration. Although, I have learned from many airport experiences and flights to submerge all emotion, and even self-respect, I lost my temper and in anger and frustration at what I felt was imperious, arbitrary, and unjust treatment, I muttered the word "bitch". Unfortunately, this was overheard, and the senior employee had a "meltdown". and furiously ordered me to the end of the line. No apology was acceptable, though attempted numerous times. The employee would listen to nothing and only talked over me. When I advised that I would make a complaint, and tried to read her ID number, she abruptly tore it off. I went to the end of the line as I wanted to avoid any further possible irrational behavior, was boarded courteously and with deference to my cane, and had an uneventful flight to JFK. I can only assume that your employee's behavior violated at least several rules and regulations. Further, in fact, I offered to drop any complaint if my wife and i were permitted to board as requested. I was adamantly refused and the employee refused to even listen. I wish to make it clear that the junior employee acted throughout in a courteous and professional manner and is a credit to A/F. In fact, I believe that she was embarrassed by her superior's behavior. She was caught in the middle of a difficult situation which she handled with aplomb. On the other hand, the senior employee's behavior has already been characterized. It is respectfully suggested that she grossly abused and misused her minor authority and should not have a position in which she is in contact with the public. Perhaps, if she had made a rational and mature explanation of correct rules prior to the incident, all could have been avoided. Would you be kind enough to advise of the outcome of this complaint so that I, and others on social media don't have to think seriously about not flying Air France in the future. Thanking you in advance for your curtesy. Very truly yours, Eugene Goldstein- Economy
Andres P
Verified | Jun 15, 2025Copenhagen-Bogota
Economy
No reason given
I received a message at 6:56 am informing us that the plane was cancelled. The alternative given by Air France was to fly through London at 17.30 on the same day and arrive in Bogotá at 3 am the next morning. I called AIR FRANCE to ask whether the UK temporary visa was needed and they said yes. Yet, the price for the three of us for a temporary visa on the same day of the flight was close to 6000 SEK or just below 600 Euros. I called Air FRANCE again and they offered us the same flight of the next day, but that would mean that I would miss all my Thursday afternoon meetings. In short, we were meant to arrive on Wednesday, the 11th of June at 19.20 in Bogotá, and we did on the 12th of June. We also lost our extra leg room seats in the new flight and had to ask for a voucher for compensation.- Copenhagen-Bogota
- Economy
Nicole T
Verified | Jun 12, 2025Paris-Schonefeld
Economy
The main Passanger James McMullan explained the situation. We were traveling together. It’s the same case.
- Paris-Schonefeld
- Economy
Tom B
Verified | Jun 8, 2025Economy
In flight ac pipe burst and forced to move from premium seat
As we were awaiting departure on the tarmac my wife noticed water coming from the cabin ceiling. We notified the attendant who stated "oh, it's the AC but it will stop as soon as we take off." It did not, the attendant then stuffed paper in the leak, no help, then the leak burst soaking my wife who had to change her seat. The problem is we had paid several hundreds dollars more for a Premium Economy seat while she was forced to move to Economy halfway thru the flight. We asked for her ticket fare to be credited for 5 hours of the flight remaining. Air France offered a $70 credit for a future flight within one year which we refused as an insult. After filing formal complaints and review we were refused any difference in the fair amount. Unbelievable!- Economy
- Loss: €500
- Desired solution
Agbor O
Verified | Jun 7, 2025Economy
Bought a baggage twice with no returns in previous pay
On the 5/6 bought a 23kg baggage worth £175 and that was deducted from my account then checked in at the airport for my flight scheduled only to be told they won’t check me in cus I have not paid and was asked to relay £211 in order to have my bag checked in which I did, I need a refund of the £175 initially paid cus I have the email proof and bank screenshot of my transaction history.
- Economy
- Loss: €220
- Desired solution
Refund
Agbor O
Verified | Jun 7, 2025Economy
Paid for an extra check in baggage a day prior, sum is £175
Upon arriving at the airport was told my baggage payment has not been confirmed and I was denied boarding , paid another £211 at the spot so my baggage could be checked in, meanwhile initial £175 charged has not returned or been void, it’s been debited out of my account, so much headache and this almost cost me my flight as I got dragged behind my boarding schedule. Confirmation of payment has been attached before for your reference. I need a refund and a compensation for the inconvenience cost.
- Economy
- Loss: €235
- Desired solution
Joel D
Verified | Jun 5, 2025Toronto-Bangalore
Economy
Successful claim
Technical problems
Flight Disruptions & Issues: -> Original Schedule (May 19, 2025): YYZ (18:15) to CDG (07:40) to BLR (23:45). -> Flight Change by Air France. Toronto to Paris leg. New YYZ departure: 20:30 (May 19). -> Connecting Flight Delay (Paris CDG): Connecting flight to Bengaluru delayed by 3 hours 30 minutes (new departure 13:50 instead of 10:20). Required hurried transit. ->Denied Meal Vouchers (Paris CDG): Promised meal vouchers by Air France staff were rejected by restaurant staff, leading to embarrassment and hunger. ->Delayed Arrival (Bengaluru BLR): Actual arrival 03:01 on May 21, 2025. Delay of 3 hours 16 minutes from the last confirmed schedule (23:45 on May 20). -> Delayed Baggage: Two checked bags and one stroller did not arrive. Air France estimated delivery by Saturday, May 24, 2025 (a near 4-day delay), which is unacceptable.- Toronto-Bangalore
- Economy
- Successful claim
Sarah-Ann M
Verified | Jun 5, 2025Economy
Formal complaint delay baggage arriving in Nantes on 260525
Sarah-Ann Murray AF 8366 Aberdeen to Amsterdam AF 3217 Amsterdam to Nantes Dear Air France, I am writing to formally complain about the delayed delivery of my baggage for flight AF3217 on 26.05.25. Upon arriving at Nantes, I discovered that my checked baggage had not arrived as expected. I promptly reported the missing baggage at the airport and was provided with a reference number:NTEKL24112. Despite assurances from your staff that my baggage would be delivered soon, I have experienced a significant delay, causing inconvenience and additional expenses. I continuously had to chase up the courier company and Air France as to when my baggage would be delivered and then received a call at 4pm the following day to be advised that the courier was waiting outside the address provided and would only wait for 5 minute's. Had someone called me, I would have ensured I was there on time to meet the driver. This experience has left me extremely frustrated with Air France's poor communication and customer care. I kindly request compensation for the inconvenience and reimbursement of the expenses. Thanks, Sarah- Economy
- Loss: €100
Christopher R
Verified | Jun 2, 2025Abuja-Birmingham
Economy
No reason given
I have uploaded my check-in conformation. My boarding pass was issued at the airport. Already AF were aware the departure of the flight would be delayed and I would miss my connection, boarding pass available if required. My departure from Abuja was delayed by 70 minutes. Arrival in CDG 100 minutes late. I was moved from the 08:35 departure from CDG to BHX to 13:20. This flight departure was also delayed to 14:20 a further 60 minutes. I finally landed in BHX at 14;15, 4hrs 45 minutes later than expected. AF provided a 11 euro food voucher at CDG. I did have an event planned, which i missed, no additional costs were incurred.- Abuja-Birmingham
- Economy
Sonya B
Verified | May 30, 2025Seoul-Birmingham
Economy
Successful claim
Technical problems
My flight with KLM KL0856 from Seoul to Amsterdam on Tuesday 27th May 2025 was cancelled by KLM Royal Dutch Airlines. They emailed stating the aircraft has some damage and therefore unable to fly due to it being repaired. Due to my work commitments, I then had to purchase a new flight with Emirates to be back home as previously scheduled- Seoul-Birmingham
- Economy
- Successful claim
Nour C
Verified | May 29, 2025Economy
Missed my baggage
I traveled from dtw and stayed for 1 hour in paris then they delayed our trip for 5 hours and when i arrived to Beirut there is 1 bag didnt arrive and stayed in paris, in this bag there is christian dior perfume and makeup yves aaint laurant perfume and dresses and gym clothes(lululemon)- Economy
Berta P
Verified | May 19, 2025Economy
You changed my seat and was charged for it ( record Z3ZC7D )
I was traveling with my daughter and my seat was changed and they charge me 51.99 for it, could not take my credit card because only accepts bank cards or cash ,I did not have it with me, my daughter have to pay for it, I will like my daughter to be reimburse for it , her name is Liana P Morgens. I never asked for assistance and if I did where was the assistance, I will like for you to resolve this. Sincerely , Berta M Pena- Economy
- Loss: €51.99
- Desired solution
Refund
Freeborn E
Verified | May 17, 2025Lagos-Edinburgh
Economy
Successful claim
No reason given
FREQUENT FLYING NUMBER: 005253368082 Freeborn EJENAVI - Date of Birth: October 1, 1973 Booking Code: X597VO Ticket No: 0742123264049 My flight, Lagos to Paris to Edinburgh was booked for Saturday, May 10, 2025 @ 11.50pm on AF149. To have arrived Edinburgh Sunday May 11, 2025 @ 10.30am to catch up an appointment slated for Sunday May 11, 2025 @ 14Hrs Edinburgh time. If you look at the exigency (timeline of the return flight within 1 week), not minding high cost of flight within a short period, you would realize that time was of essense with respect to the booking. I had to make extra payments (256 pounds) at some point for change of flight dates to suit my meeting in Edinburgh for Sunday, May 11, 2025 for 14hrs. These were all because time was of essense. In Nigeria, i took a local flight into Lagos on Saturday, May 10, 2025 with the intention of catching up the international flight for same Saturday, May 10, 2025. Alas! I got notice of the cancelled flight when i was already at the Murtala Muhammed International Airport, Lagos.......Frustrated. Notice was short. An extra night in Lagos made me miss the appointment in Edinburgh. This is because i eventually arrived Edinburgh airport on Sunday, May 11, 2025 @ 10.45pm. I got to where i was eventually accommodated at 12am Monday May 12, 2025 (midnight) when most transport services in Edinburgh had closed. This was a huge inconvenience. What time did you arrive at your final destination? Late night Monday, May 12, 2025 What did the airline tell you, and when? I was notified of flight cancellation when i was already at the Murtala Muhammed Int'l airport, Lagos What care did the airline provide, if any? How did the incident inconvenience you? To a large extent. Discomfort; most transport system Did you miss an event or lose money? DEFINITELY - The Essene of paying additional 256 pounds for change of flight date in April 2025 was defeated. I hereby request for an urgent compensation. I can be reached either via my email: ejenavifreeborn22@yahoo.com or CALL on phone number: +44 74 25520023. Regards, Dr. Ejenavi, Freeborn- Lagos-Edinburgh
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