Air France complaints: comments, page 9
521 comments
Abdelilah S
Verified | Jan 7, 2025
Cotonou-Winnipeg
Economy
No reason given
The flight was supposed to depart from Cotonou Saturday Dec 14 to Paris at 11;30 pm. It was to depart next morning at 6:40am. For us we lost all our connection for North Ame. we have to stay in Cottonou ( cheaper than Paris for hotel ). We depart the 15 of Dec night Arrived in Paris at 7;30am. AF was no giving us ticket for the next flights, they scrambled some excuses and blame delta for their misery. we have to negotiate with Delta to have a ticket to Minneapolis (flight Delayed: another 3 hrs ). We have to wait another 4 hrs in Minneapolis to Winnipeg and arriving home city at 00:30 am in the 17 of Dec Worst, although we stayed in Paris from 7:30 to 1pm , AF did not transfer our luggage to Delta. We get our luggage 4 days after. AF denies any responsibility and for them it is all about Delta which is not the case. If anything, delta did great job to accommodate us as mush as they can. And respectful and professional treatment.
- Cotonou-Winnipeg
- Economy
Eoghan W
Verified | Jan 5, 2025Lyon-Dublin
Economy
Weather conditions
Our flight delayed from Paris to Dublin was delayed. AirFrance’s excuse first was due to weather conditions in Berlin earlier that day. Their next excuse was that they were packing the bags onto the plane. Every 15 minutes they told us we would only be waiting 15 more minutes. This went on for well over an hour while we were sitting on the plane that was already delayed. This caused me to miss my pre booked bus home and book a new bus back home.- Lyon-Dublin
- Economy
Adrian D
Verified | Jan 1, 2025Manchester-Sydney
Economy
We weren’t told we had already missed the connection and at 67 years old with arthritis ran to the boarding gate in Paris to get there to be told it was closed. We then went to the service desk and were given vouchers for a hotel vial the link train which was another stressful trek. We had to cancel arrangements for a lunch reservation pre made in Cronulla. And arrived at Sydney 12 hours after our original time. We also had pre booked extra leg room seats which we didn’t get on our other flights . We arrived at Sydney at 22.30pm on 28th. We should have arrived at 10.30 on the 28th so we lost a day of our holiday
- Manchester-Sydney
- Economy
Natia J
Verified | Dec 27, 2024Stockholm-Tbilisi
Economy
Don't remember
Luggage was delayed for 3 days. We had to buy toilettes, tooth brushes and minimal clothes for 4 people (entire family whose luggage was delayed). Receipts both for clothes and toilettes are attached. It is i local currency and converted to EuR. Moreover, the expensive brandy bottle was broken in one of the suitcases.- Stockholm-Tbilisi
- Economy
Luca L
Verified | Dec 26, 2024Chicago-Rome
Economy
No reason given
Due to the missed connection, and considering that the first next available flight to Rome was about 6 hours later, I ended up arriving in Rome (my final destination) more than 5 hours later and had to change my next plans and transportations from Rome to my hometown, all at my expenses. I filed a claim to the airline but they told me I’m not entitled to a compensation because the flight was due to ATC, but I’m not sure this is true since nobody told us that during the flight- Chicago-Rome
- Economy
Joter S
Verified | Dec 25, 2024Paris-Diass
Economy
No reason given
This arrived in Dakar 5 hours after the schedule and I lose the trip to place wher I work. I travelled for my job one day after and I lose 1 day work- Paris-Diass
- Economy
Zahir D
Verified | Dec 23, 2024Paris-Birmingham
Economy
Problems at airport
the plane was slightly delayed from Paris but made-up time enroute. As it was approaching Birmingham Airport, the pilot stated there was an issue with a plane on the runaway, so they were being diverted to Liverpool. After the plane arrived in Liverpool the pilot stated the runaway in Birmingham was now clear and they had to refuel to rerun to Birmingham. When the plane arrived in Birmingham, we were 3 hours delayed. Further the offloading of bags was not done in a timely manner, and our bags had been sitting in the rain for over an hour as when they arrived two hours after landing, they were soaked! We had to rearrange our taxi home to Northampton, which cost us an extra GBP150 in waiting fees and delayed time.- Paris-Birmingham
- Economy
Jim M
Verified | Dec 21, 2024Paris-Montreal
Economy
We missed our West Jet Flight from Montreal to Winnipeg and had to book a more expensive plight to get home We had booked a Hotel in Montreal and had to cancel with no refund Could not meet with our friends in Montreal incurred some meal expenses and transportation costs when we finally got to Winnipeg at 1 am a day later.
- Paris-Montreal
- Economy
Mckall B
Verified | Dec 21, 2024Paris-Madrid
Economy
Spoke to Air France at Madrid airport but did not have enough time to make the claim there. Tried when I arrived back at CDG and was told to make a claim for DAMAGED luggage online.
- Paris-Madrid
- Economy
Maria Magdalena I
Verified | Dec 18, 2024Paris-Montreal
Economy
Successful claim
Technical problems
technical problems with the aircraft, flight canceled for more than 19 hours (departure 7 p.m. on 16.12.2024 to 2 p.m. on 17.12.2024)- Paris-Montreal
- Economy
- Successful claim
Adila E
Verified | Dec 16, 2024Raleigh-durham-Cairo
Economy
No reason given
We arrived on 12/11/24 at 4:30 pm We went through the most difficult period of my life because I suffer from high blood pressure and diabetes and my right eye is blind and I can't see well with the other eye. We boarded the plane after a half hour delay at first and waited at the entrance of the plane and I was without a wheelchair. We boarded the plane at 7:00 pm and then the story of the delay began. They said we would be delayed for an hour just to adjust the bags there. After an hour they said another hour because there was a problem with the baggage door. After that there was a delay of 3 hours. The passengers were tired and hungry. They took two of them in the ambulance and I was tired. My blood pressure rose and I had to have a meal and a sugar injection. I asked them and they said they had no food only water. I was exhausted and felt like I was going to faint. Luckily my daughter had the rest of the food that we took from our house for layovers 10 hours at the airport. I ate it and took an insulin injection and the rest of the medications and it was a difficult feeling like a slow death and we did not know the reason and then they said a half-hour delay to wait for the treatment of the patients and they did not say anything there was no flight or cancellation and no internet in the plane to communicate with the family because they were worried about us not arriving on time so this was psychological and nervous pressure and mental and physical exhaustion no person can sit inside the plane for more than 4 or 5 hours this is torture and something unacceptable after 4:30 approximately at 1:30 am and the plane was supposed to leave Cairo at 6:45 pm on 9/12 on 10/12 at 1 am they said the flight was cancelled and we would walk to the hotel and travel in the morning on another plane at 10 am this made me lose paid doctor appointments, pay car rent, pay apartment rent, and my daughter lost a lot of money because she had an important job and a business meeting, i.e. losses in all aspects, in addition to the psychological exhaustion, psychological pressure and anxious family waiting. We could not reach them until the next day from the hotel. They gave us a hotel, but it was too late and we were in a miserable state of fatigue, hunger, nervous and physical pain, loss of money, time, work and family worries. It was very painful days that I had never had before.- Raleigh-durham-Cairo
- Economy
Dalea Y
Verified | Dec 14, 2024Raleigh-durham-Cairo
Economy
No reason given
We arrived on 12/11/24 at 4:30 pm I feel sad and in pain for what happened to us and there is no one who can tell the truth or maybe they should have taken us to the hotel from the beginning to avoid all this fatigue and exposure to danger and possible death due to staying inside the plane for more than 4 or 5 hours and they sent us to the hotel after a long time no one can withstand this long time but they did that after my sick mother almost fainted because she has high blood pressure and diabetes We entered the plane after a half hour delay and we were inside the plane from 7:30pm They said we would move after an hour because there was a problem with loading the luggage. We had to take the bags out. After an hour, they said there was a problem with the baggage door. After another hour, because there were two people who needed an ambulance. Even my mother, Adila, is 73 years old and has high blood pressure and diabetes. She needs to take her medication an insulin injection and she needs to eat before because it was 12 midnight and we had been waiting since 7:30pm inside the plane for more than 4:30 hours .She did not find anything to eat on the plane because I asked the flight attendants and did not find anything. Then I looked for the rest of the food that I had brought for the long transit. I gave her the rest of the bread and she took the insulin injection and the blood pressure medicine. It was very painful and dizzy. I was worried about her and all the passengers on the flight. This delay caused me a lot of losses. I had rented a car and had work appointments, so I lost a lot of money.- Raleigh-durham-Cairo
- Economy
Dalea Y
Verified | Dec 14, 2024Raleigh-durham-Cairo
Economy
No reason given
We arrived on 12/11/24 at 4:30 pm I feel sad and in pain for what happened to us . This delay caused me a lot of losses. I had rented a car and had work appointments, so I lost a lot of money.and there is no one who can tell the truth or maybe they should have taken us to the hotel from the beginning to avoid all this fatigue and exposure to danger and possible death due to staying inside the plane for more than 4 or 5 hours and they sent us to the hotel after a long time no one can withstand this long time but they did that after my sick mother almost fainted because she has high blood pressure and diabetes We entered the plane after a half hour delay and we were inside the plane from 7:30pm They said we would move after an hour because there was a problem with loading the luggage. We had to take the bags out. After an hour, they said there was a problem with the baggage door. After another hour, because there were two people who needed an ambulance. Even my mother, Adila, is 73 years old and has high blood pressure and diabetes. She needs to take her medication an insulin injection and she needs to eat before because it was 12 midnight and we had been waiting since 7:30pm inside the plane for more than 4:30 hours .She did not find anything to eat on the plane because I asked the flight attendants and did not find anything. Then I looked for the rest of the food that I had brought for the long transit. I gave her the rest of the bread and she took the insulin injection and the blood pressure medicine. It was very painful and dizzy. I was worried about her and all the passengers on the flight.- Raleigh-durham-Cairo
- Economy
Patrick O
Verified | Dec 14, 2024Lagos-Dublin
Economy
Successful claim
Influence by other flights
I was delayed in Lagos, Nigeria and my flight took off almost 3 hours after which meant when I arrived in CDG, France, my connecting flight had taken off so I had to wait over 4 hours and then I was transferred to an Aer Lingus flight and then when I finally got to Dublin, none of my luggage had arrived. So 1 had to go home without them.- Lagos-Dublin
- Economy
- Successful claim
Daria L
Verified | Dec 14, 2024Paris-Warsaw
Economy
Weather conditions
I tried myself to receive the reimbursement for cancellation, but they still do not want to make any reimbursement except covering taxi costs. Claim reference: C-8825991 Here is my last message to customary care team upon which they still refused reimbursement for cancellation: “I am writing again to formally dispute your explanation regarding the cancellation of flight AF1246 on November 21st, which you attributed to extraordinary weather conditions at CDG airport. I maintain that the light snowfall experienced earlier that day did not prevent flights from departing. The weather history for CDG on November 21st (screenshots attached) shows light snowfall primarily in the morning, with positive temperatures during the midday and evening. Furthermore, the LOT Polish Airlines flight LO336, scheduled to depart 10 minutes before AF1246 at 19:45, actually departed at 22:07. This clearly demonstrates that departures were possible despite the weather. I also understand that the aircraft intended for AF1246 was initially scheduled to arrive from Bologna, but that flight was also cancelled. This, combined with the successful departure of other flights from CDG, suggests the cancellation of AF1246 was due to operational issues rather than extraordinary weather. The cancellation caused significant inconvenience and stress. I therefore request the full compensation entitled to me under, in addition to the reimbursement of my transportation costs already incurred.”- Paris-Warsaw
- Economy
Thomas R
Verified | Dec 13, 2024Chicago-Paris
Economy
Technical problems
I received a notification the day of departure that my flight had been cancelled and then I received another notification that it was delayed but this delay made me miss my train to my destination at arrival in Paris which I had to pay an extra 150 euros for a train that same day. The only thing the airline said is that they are sorry for the inconvenience. We where supposed to arrive around 8 in the morning in Paris but we ended up arriving after 11 at which my train had already left.- Chicago-Paris
- Economy
Michelle P
Verified | Dec 12, 2024London-Paris
Economy
No reason given
I was informed a few hours in advance that our flight from London to Paris was cancelled. They put us on a flight for the 26th instead of the 25th. We would have had to wait another day to leave the country & have my daughters friend waiting in Paris alone. We had found an alternative route through another airline & another airport. No communication on why, or suggested alternative airport. So disappointing!- London-Paris
- Economy
Sandeep C
Verified | Dec 11, 2024Paris-Marrakech
Economy
Successful claim
No reason given
Becasue of the delay, I lost the company of friends who were also coming there and then I have to arrange everything of my own. It's not only screwed all of my plans however also incured me additional cost to arrange food and transprt just for myself.- Paris-Marrakech
- Economy
- Successful claim
Maria P
Verified | Dec 1, 2024Paris-Marseille
Economy
Problems at airport
As I had to wait 8h and half I askef for a voucher AF recuses to vive me anything they told me they Carried passengers for Delta and that was it they had several flights going to Marseille , they weren’t all full, but made wait so long. Not taking into account I had a fractured wrist and had taken assistance to travel a long travel. I missed a medical appointment I was supposed to arrive at 8:45 my appointment was at 3:30 and being Friday no way to change it. As we don’t live in Marseille , my husband also had to wait all those hours- Paris-Marseille
- Economy
Jane C
Verified | Dec 1, 2024Washington-Pau
Economy
Successful claim
Influence by other flights
Due to a delayed 21 Nov 2024 Air France flight #053 from Dulles, Washington, DC, I arrived late in Charles de Gaulle in Paris and missed my 22 Oct 2024 connecting Air France flight #7496 to Pau, France. My new 22 Oct 2024 Air France flight #7492 to Pau, France arrived at 1810, which was 4 hours later than my original flight was scheduled to arrive (1410.) Because of the flight delay, and after traveling the additional 1 hour to Lourdes, France, I missed the 22 Oct nighttime activities at Lourdes that were part of my scheduled pilgrimage itinerary there.- Washington-Pau
- Economy
- Successful claim
Mohamed L
Verified | Nov 30, 2024Casablanca-Minneapolis
Economy
El ghalia and Mohamed were supposed to fly outbound from Paris to Msp on the 27th and arrived around 1pm Minneapolis time but due to No fault of theirs they had to endure 35 hours of continues journey from the time they started out from Casablanca and landed around 1 am the 28th. It had been extremely painful for them where they were asked by wheel chair assistant for tips before they assisted them with Wifi on their devices. One of the assistant gave them his Cashup to send him money. to add salt to injury their luggage was missing with very sensitive and important medication for Mohamed We traveled to Msp on two occasions to find out that the bags never made it It had been a nightmare in one word
- Casablanca-Minneapolis
- Economy
Michaela L
Verified | Nov 27, 2024Stockholm-Brisbane
Economy
Don't remember
due to weather in paris. the airport was closed and thus my first flight was delayed a little over six hours. which in turn delayed my entire trip 24 hours by causing me to miss connecting flights- Stockholm-Brisbane
- Economy
Calin M
Verified | Nov 26, 2024Bucharest-Phoenix
Economy
Successful claim
No reason given
We had to delay our flight to Phoenix, AZ, USA from November 23, 2024 to November 25, 2024, when a direct flight CDG-PHX was available. That implied returning to our home which is in Brasov, 200 km from the Otopeni Airport and re-do the travel for the November 25 2024. We were called on the way to Airport on Nov. 23 by the ticketing agency and were told that the flight Bucharest to Paris (CDG) AF 1089 at 6:05 am was cancelled, without providing an explanation.- Bucharest-Phoenix
- Economy
- Successful claim
D K
Verified | Nov 26, 2024Lima-Amsterdam
Economy
Poor experience in every regard - airline staff, food, delay
- Selected my seat online and was lucky to get an empty row. I was already lying down when I was told by the airplane staff they were trying to redistribute seats so everyone can have more space, which I thought was fair enough as I only paid for one seat. I made space for someone to join my row, only to realise right after that only I was asked to move in my entire section. There were other filled rows that were not redistributed. I would like to point out that the lady right behind me also had a row to herself, but she was not asked to move, despite how she was not using the two extra seats, while I was already lying down. - Asked the staff politely about why I was asked to move. They told me it’s a coincidence and basically told me they cant do anything about it. I find it difficult to believe this “coincidence” when I am young, female, POC, and the person behind me was white and so was this person who shifted away to my row so her FAMILY MEMBERS (not strangers) would be less squeezy. - Although there is no way to concretely prove that this was racially-driven, I have frequently experienced service staff deprioritising my experience over others because they believe I would not complain or wouldn’t even know English, so unfortunately this issue feels very familiar to me, and only happens whenever I stand out because of my race. The staff were also significantly and noticeably more friendly to her than me when serving meals. - To make matters worse, this person who moved to my row eventually started coughing and blowing her nose throughout the flight while not wearing a mask. - Overall, it’s thoroughly unacceptable that a white family’s comfort, safety and requests for more space, were prioritised over mine with no consideration for mine. - Flight delay by 2 hours, compensated with 12 USD food voucher with a list of outlets you can redeem it at. I was rejected at 3 different outlets I went to where they said they don’t accept the voucher. Finally found a restaurant that accepts it but you don’t have an option of how to use it. It’s a sandwich, and there are no vegetarian/halal options. - Food is also the worst I’ve had on any airline, both within and out of Europe.- Lima-Amsterdam
- Economy
Bruno L
Verified | Nov 25, 2024Montpellier-Las Vegas
Economy
Successful claim
Technical problems
Flight from CDG to SLC got delayed in Paris because of an engine failure. tried to fix during 2-3 hours then cancel flight. I could get an alternative via Atlanta, which got delayed 1-2 hours as well so I missed any connection to LAS, but could get the last flight of the day. Landed at 1am instead of like my planned time of 4pm the day before. Did not get my baggage so I purchased the items I sent you to be able to meet my customers at 8am (so only a couple of hours after landing). I was presenting at a conference. by chance Amazon could deliver within a few hours new clothes so I could shower, get dressed and present. without any sleep.- Montpellier-Las Vegas
- Economy
- Successful claim
Nitin S
Verified | Nov 25, 2024Bangalore-Seattle
Economy
No reason given
Flight from Bangalore to Paris got delayed and we missed the connecting flight to Seattle. We were supposed to land in Seattle at 11:30AM on 24th November but had to take multiple flights to reach Seattle Via Boston and reached seattle at 10:30PM on 24th November. Over that none of our baggage's reached Seattle and we are still tracking that. We had paid for additional baggage charges in Bangalore as we had total of 4 checkin baggage's (20,000 in Indian Rupees was paid). Over that since we were exhausted in Paris we decided to upgrade the Paris to Boston flight to Business class for which we incurred additional charges of 649Euro per head (total of 1298 for 2 tickets). This was very stresfull due to all the mishaps that happened due to the flight from Bangalore to Paris being delayed!!- Bangalore-Seattle
- Economy
Mariia B
Verified | Nov 24, 2024Paris-Malaga
Economy
The flight was nice ! I had a problem with business lounge
So,I am seventeen years old, the staff didn’t let me come in ,also they didn’t want to talk with my mum ,then the manager was so rude to me,and said to me bye,while I was speaking to him,so I was sitting for 3 hours near my gate ,they spoiled my mood, an adult yelled at me ,at a kid ,I hope you will do something with this,why they were so impolite- Paris-Malaga
- Economy
- Desired solution
Other
Lynnette A
Verified | Nov 23, 2024Seattle-Paris
Economy
Problems at airport
Arrived at Seatac to find our Air France flight cancelled. They could not find us another flight out on Saturday November 2nd. We had to delay our trip to Sunday November 3rd. This caused us to miss the first day of our Rhone cruise from Avignon.- Seattle-Paris
- Economy
Eimear M
Verified | Nov 23, 2024Dublin-Paris
Economy
Successful claim
No reason given
I was supposed to go to Disney and my flight was cancelled. The whole trip had to be cancelled. Im very distressed- Dublin-Paris
- Economy
- Successful claim
Adam M
Verified | Nov 23, 2024Dublin-Paris
Economy
Successful claim
No reason given
I was going on a trip to Disney with my sick special needs daughter and the whole trip had to be cancelled. My daughter was extremely distraught and has not yet calmed down.- Dublin-Paris
- Economy
- Successful claim
Danijela B
Verified | Nov 23, 2024Frankfurt-Phoenix
Economy
Successful claim
No reason given
My flight plan was changed without my knowledge. The delayed departure of my original flight from Frankfurt to Paris caused me to miss my connection in Paris to my final destination to Phoenix. I was booked on 2 additional flights causing me to have to stop and have a layover in Atlanta that I was not supposed to have. My original arrival time in Phoenix was supposed to be 13:45 local but I did not arrive until 18:54 local due to an additional layover. The trip was booked due to a death in the family, and the delay caused me to miss appointments with the funeral home.- Frankfurt-Phoenix
- Economy
- Successful claim
Alan S
Verified | Nov 22, 2024Toronto-Paris
Economy
No reason given
We were involuntarily downgraded from Premium Economy to Economy on our flight from YYZ to CDG. We would like to be compensated for, at a minimum, the difference in ticket prices but looks that we are entitled to 75% of ticket price. We spoke to our travel agency who directed us to the airline claims process. We submitted the claim and the airline directed us to the travel agent (correspondence attached). neither is willing to honour the compensation. Please advise.- Toronto-Paris
- Economy
Samuel O
Verified | Nov 22, 2024Los Angeles-Milan
Economy
No reason given
Our first leg (LAX - CDG) was delayed by 3 hours and 10 minutes. They rebooked us the following day (more than a 16 hour layover overnight) to Milan. I called them and I was able to find a code share to Milan later the same day we landed (the person on the phone didn’t suggest this) but they were fairly unhelpful.- Los Angeles-Milan
- Economy
Ahmad Basit W
Verified | Nov 22, 2024Rabat-Amsterdam
Economy
Weather conditions
My flight was at 2:10pm from Rabat to Paris and then Amsterdam. The flight at Rabat got delayed till 18:10 due to weather issue in Paris When i arrived at Paris it was almost 9 om but until i reach to gate f54 it was 9:40 the gate was changed to f43 when i went to get f43 there was no one i ask support from airport stuff they told me to exit and go to check in number 5 and 6. The Checkin queue was to long that I waited for almost 2 and half hour even I was in pain due to INGROWN NAIL IN MY TOE. the agent give me another flight for 22nd at 9:10 am I have asked for earlier flight but he ignored and said this is what he can offer. Due to this flight disruption I m going to miss my doctor appointment for ingrown nails which I waited for 2 months. Spend the night in airport and non of the shops open to get something for eat. Hope I get my compensation soon I have also tried to reach KLM via phone waited for 30Mins on phone no one pick up the call.- Rabat-Amsterdam
- Economy
Fnu N
Verified | Nov 21, 2024Paris-Osaka
Economy
Baggage not checking in by carrier into connecting flight
Due to delayed flight from Paris to Amsterdam, my baggage was not checked in by the airlines. Have come for business meeting in Osaka and All my meeting attire and my complete luggage comprising of accessories, medicines, etc are in the baggage . How can I manage 3 days/2 nights without clothes? Am leaving Osaka on 23rd Nov. how can I survive. I had to buy clothes (have done for 2 days since was very tired to complete , also with positive thinking of getting baggage tomorrow). Greatest inconvenience caused.Pathetic experience. Am looking for compensation. Attaching part purchase bills, will be shopping tomorrow for 23 nov
- Paris-Osaka
- Economy
- Loss: €450
- Desired solution
Fnu N
Verified | Nov 21, 2024Paris-Osaka
Economy
Baggage not checked in the connecting flight by the carrier
Due to delayed flight from Paris to Amsterdam, my baggage was not checked in by the airlines at Amsterdam . Have travelled to Osaka for a business meeting and all my meeting attire and my complete luggage including medicines, accessories are in that baggage . How can I manage 2 days without clothes? Am leaving Osaka on 23rd Nov. how can I survive. I had to buy clothes in Kyoto now (still yet to buy clothes for returning day (23/11/24), keeping it pending thinking just in case I get my baggage. Greatest inconvenience caused. Am here just for 2 days, and now without luggage. Pathetic experience.- Paris-Osaka
- Economy
- Loss: €450
- Desired solution
Fnu N
Verified | Nov 21, 2024Paris-Osaka
Economy
The flight delay from Paris to Amsterdam
Due to delayed flight from Paris to Amsterdam, my baggage was not loaded by the airlines. All my meeting attire and my complete luggage is there. How can I manage 2 days without clothes? Am leaving Osaka on 23rd Nov and am told that luggage will come here only on 23rd. how can I survive. I have my medicines, meeting related papers, and all my essential accessories in the luggage. I need to buy clothes and request airlines to refund the amount, which was not originally planned activity. Greatest inconvenience caused. Am here just for 2 days, and now without luggage. Pathetic experience.- Paris-Osaka
- Economy
John F
Verified | Nov 19, 2024Houston-Oslo
Economy
SCREAMING CHILD LOCATED ONE ROW AWAY FOR 7 HOURS.
We were seated in business class across the aisle from two women and one baby. The child cried/screamed for about seven hours on an overnight flight with a long connection at CDG AND ON TO OSL. We were not able to rest/sleep on the overnight flight and arrived in OSLO EXHAUSTED. The cabin crew did nothing to try to have the women calm the child-food/drink/milk/toys? and never did speak with them. At the end of the flight, the lead flight attendant said that she would file a report. Also, the entire cabin crew disappeared for most of the flight. The screaming? Also, the crew neglected to set up any drinks snacks, etc. so it was not possible to suggest that they or the two women give the baby something to eat/chew on. Additionally on this Airbus 350, the crew blocked off the one front restroom for their exclusive use so that we had to wait several times for the carts to finish serving. The lavs for our use were located between the two business cabins. On one occasion, we had to stand and wait 15 minutes in rough air so that we could access our seats. Finally, one meal was terrible featuring a food known for allergic issues (scallops) as well as a piece of beef that was inedible.- Houston-Oslo
- Economy
- Desired solution
Raoul T
Verified | Nov 15, 2024Paris-Yaounde
Economy
Technical problems
We boarded the flight on November 11th. The pilot then said we had to wait for about 45 minutes for technicians to fix some mechanical problems then we could go. Unfortunately, about 50 minutes later we were informed that we needed to board another plane, which we did, but only more than 4 hours later.- Paris-Yaounde
- Economy
Aabhusan M
Verified | Nov 15, 2024Delhi-Oslo
Economy
Successful claim
Don't remember
with out delay, i would have reached oslo at 16:00 approx from delhi and i had a connecting train from oslo to trondheim at 18:00 but the 5 hrs delay of del -paris happened and i missed the connecting flight from paris to oslo so they booked new connecting flight paris to oslo at around 21:00 and i would reach oslo at 23:00, causing i would miss my connecting train from oslo to trondheim. So i booked flight from paris to trondheim and i cancelled my connecting flight from paris to oslo from airfrance. They had not given me any vouchers also have not asked me to sign on anything.- Delhi-Oslo
- Economy
- Successful claim
John F
Verified | Nov 14, 2024Boston-Cairo
Economy
Successful claim
No reason given
My flight from CDG to Cairo was canceled, and they didn’t provide any reason for it. I was traveling with my pregnant wife and two young children, a 1-year-old and a 3-year-old. The airline treated us poorly and refused to assist us. They even put me on a flight the next day, which was 24 hours away from my original flight. To make matters worse, my checked bags were lost, and my medicine was inside them.- Boston-Cairo
- Economy
- Successful claim
Li W
Verified | Nov 11, 2024New York-Paris
Economy
No reason given
I contacted Air France after Airadvisor filed the complaint on behalf of me. I was told to coordinate with Airadvisor by Air France.- New York-Paris
- Economy
Rishab A
Verified | Nov 10, 2024Paris-Delhi
Economy
No reason given
Because of flight delay, my next flight and train had to be cancelled and booked again, plus the cost of my family meetup on Sunday got cancelled so total 700-800 euros wasted because kg flight delay- Paris-Delhi
- Economy
Gaetan R
Verified | Nov 9, 2024Tunis-Montreal
Economy
No reason given
The airline acknowledged that our flight wa delayed and said that it was because of technical issue. They also said that we’re not admissible to any compensation (claim number with them C-6961528 ) because my full itinerary started and ended in countries that are outside the European Union. Our flight was: Tunis-Paris ( long layover ) Paris-Montreal so we think we’re admissible with EU laws otherwise with Canadian laws for compensation.- Tunis-Montreal
- Economy
Charles B
Verified | Nov 6, 2024Rome-Ottawa
Economy
No reason given
My wife and I were travelling from Rome, Italy to Ottawa, ON with a connection in France. We sat on the tarmac in Rome for almost an hour before taking off, and because of that, we missed our connecting flight in France and were laid over for almost 24 hours. Air France provided a hotel room, but that was the only help they gave us. Our bags with all of our clothes, shoes, toiletries were checked under the plane, and the Air France staff would not give us our bags. They advised us to keep receipts and file a claim. Both my wife and I had to miss a full day of work because of this, both of us losing out on significant pay, and we both feel we should be compensated for this event.- Rome-Ottawa
- Economy
Mark T
Verified | Nov 4, 2024Paris-Detroit
Economy
No reason given
The airline canceled flight 8572 on Nov 4, 2024 at 4:05 pm. They booked me on a new flight on Nov 5 at 12:20 pm. (Flight 8760 operated by air france)- Paris-Detroit
- Economy
Eme G
Verified | Nov 3, 2024Lagos-Orlando
Economy
Problems at airport
My scheduled flight AF0149 from Lagos- Paris CDG was delayed for 3 hours from 23.55 on 04/11/2024 to 03.00 am on 05/09/2024. consequently my connecting flights from CDG to JFK and onward to Orlando, Florida had to be changer and rebooked twice finally through Detroit to Orlando many hours after. This caused me distress and long hours of wait time.- Lagos-Orlando
- Economy
Judith C
Verified | Nov 3, 2024Paris-Johannesburg
Economy
Successful claim
Influence by other flights
We arrived in Johannesburg 24 hours late. This was a really huge inconvenience for us and it disrupted all our plans. When we told the airport staff at the reception they were very rude, told us it was not their problem that we were going to miss the meeting and our flights to Bulawayo, Zimbabwe which we had booked for the 25/09/24. They told us that Air France will not compensate for that which we found to be really unfair. We missed very important meeting in Johannesburg on the 24th, also missed our flights to Bulawayo on the 25th which cost £331.99. We also missed funeral which we were supposed to attend on the 25th which really affected me emotionally. I lost money as I had to book tickets again for the flight to Bulawayo.- Paris-Johannesburg
- Economy
- Successful claim
Mayranush M
Verified | Oct 31, 2024Yerevan-Los Angeles
Economy
To Delta Airlines Subject: Request for Reimbursement Due to Missed Flight and Delays I, Mayranush Margaryan, was scheduled to travel on October 16, 2024. As a 76-year-old passenger, my agent arranged for wheelchair assistance. I departed from Armenia and landed in France to transfer to my Los Angeles flight. Due to a shortage of wheelchair staff, I missed my flight and had to stay an additional day at a Paris airport hotel. This delay, combined with a lengthy travel experience, affected my health significantly, requiring two weeks of recovery. I am kindly requesting reimbursement for my ticket due to the distress and additional expenses. Thank you for your attention to this matter. Please see the attached ticket information. Sincerely, Mayranush Margaryan
- Yerevan-Los Angeles
- Economy
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