Air France complaints: comments, page 11
521 comments
Elli M
Verified | Jul 23, 2024
Amsterdam-Athens
Economy
Problems at airport
Two of my flights got delayed. My original flight and the replacement flight that I was rebooked for.
- Amsterdam-Athens
- Economy
Kathleen C
Verified | Jul 22, 2024Paris-Butte
Economy
My mother is 96 and needed assistance on the shuttle . The
The drive had her boarding pass , a woman hopped on the shuttle with child who did not have a boarding pass. He told my mother she could wait. He would give his name or badge number. Very unprofessional . No apology either. He played dumb and said he didn’t understand. What didn’t understand is my mother is French and understood everything . Air France also lost her walker. Come on she is 96 and Air France mobile assistance handled her like a sack of potatoes.- Paris-Butte
- Economy
Tugui A
Verified | Jul 20, 2024Paris-Bucharest
Economy
Technical problems
Paul Stanemir has already sent all the information. From the AirFrance company, I only received the transport costs to the airport.- Paris-Bucharest
- Economy
Ciurea A
Verified | Jul 20, 2024Paris-Bucharest
Economy
Technical problems
Paul Stanemir has already sent all the information. From the AirFrance company, I only received the transport costs to the airport.- Paris-Bucharest
- Economy
Montserrat G
Verified | Jul 19, 2024Amsterdam-Paris
Economy
Technical problems
My flight from AMS to Paris was cancelled without any notification in advance. They gave me another flight for Monday but that's not possible because i have to take another flight to new York today, i was supposed to be in Paris at 4pm and then at 8pm catch my flight to new york. This put me in a difficult situation where in loosing a lot of money and time and there is no one willing to help in person- Amsterdam-Paris
- Economy
Brinda B
Verified | Jul 18, 2024Mahebourg-Nice
Economy
Successful claim
No reason given
My original flight was MK 932 which was supposed to fly at 09h30 AM and I made all my travelling arrangements by this timing but on the 13th of July I received a text informing me that my flight has been changed to AF473 which would fly at 00h10 on 15th July. My uncle was supposed to drop off but due to late flight he was not available and I had to book a taxi which was an extra cost of Rs 3500. And also I have my daughter of 8 years old travelling with me which was not very convenient.- Mahebourg-Nice
- Economy
- Successful claim
Nour G
Verified | Jul 17, 2024Cairo-Paris
Economy
I realised I forgot my Sony laptop just after the first gate
I rushed back to get it and was denied access to the plane the hostess reassured me saying she found it and gave it to the ground crew I then had to go to the customer service of Air France thinking they will handed over to me right away but regretfully not !!! It’s been 72 hours and no news from my laptop although I was just there and they could have simply handed over to me and the answer was this is the procedure ! I need your help to get my laptop back I was a business class traveler !!!- Cairo-Paris
- Economy
- Desired solution
Other
Carla Y
Verified | Jul 12, 2024Lima-Rome
Economy
Perdida de equipaje, no llego al Aeropuerto de Roma
Hello. I have a complaint about the bad service during the flight, before the arrived didn't allow me to have my carry on with the excuse of didn't complied with the size, and added a charge for consider as a big-bagpack. When I arrived to Italy, my carry-on didn't arrived, I lost one day of tourism because I don't have any things with me. Was the worse experience of my life, and I don't know if my carry-on will return with my. I request the reimbursement of the additional charges, the return of my handbag with my things, and a compensation for the days lost without my things and the worse experience.- Lima-Rome
- Economy
- Loss: €300
- Desired solution
Paul Thomas B
Verified | Jul 12, 2024Manchester-Paris
Economy
Unknown
We had to sleep over we missed a wedding in the morning and it's 3 flights in total I need to try and send the full booking original plus the disruptions 1.2 and .333- Manchester-Paris
- Economy
Timo K
Verified | Jul 12, 2024Paris-Tokyo
Economy
Technical problems
Flyigth was delayded over day. Over 32 hours. I had to fly first to korea and there to tokyo. I was late. I payd my hotels. And lost money- Paris-Tokyo
- Economy
Feriel C
Verified | Jul 11, 2024Manchester-Paris
Economy
Unknown
This has caused us to miss a wedding and me to miss an important appointment regarding an operation on my spine which will now be pit off- Manchester-Paris
- Economy
Paul B
Verified | Jul 9, 2024Manchester-Tunis
Economy
Successful claim
Problems at airport
The plane from Manchester had a fire so we had to get off it go through check in security like 3 tines of messing around getting our cases and luggage then when we got to France we were tokddm he had a hotel room which is a box and my wife had no tampons I have a back injury an my pain killers are in my main case which I can't get too and we have to be uo in a couple of hours for a flight so all this has been a pure nightmare our sister in law was at tunisia waiting for us an we couldn't contact her we're really upset about this the room was a waste of time because we can't sleep it's all terrible nightmare we've missed a wedding in tunisia and also the tines are all messed up due to the time difference I have no clue and exhausted I have an operation on my spine I'm booked in for with a surgeon who is a family friend but I have no paperwork in engkish to support that but still a nightmare I just want this sorted out the best way you can because my wife is so upset over missing her cousins wedding 1st night thanks- Manchester-Tunis
- Economy
- Successful claim
A C
Verified | Jul 5, 2024New York-Singapore
Economy
Technical problems
The flight has to return to the gate as they didn't have enough fuel then I missed my connection.- New York-Singapore
- Economy
Ana A
Verified | Jul 4, 2024Zagreb-Lisbon
Economy
Successful claim
Technical problems
I was travelling to Lisbon because of an Erasmus plus project. The project takes place in Serra da Estrela but we could arrive 2 days earlier to explore Lisbon at our own cost. I wanted to see the city and make the most of my time there. I arrived at Zagreb airport around 15:15 since I only had cabin luggage. The flight was supposed to depart at 16:50. At around 17:15 we had our tickets scanned and went in the "hall" between the airport and the plane. We were waiting there for around 15 minutes and the woman working told us there were techical issues with the plane and that we need to go back and afer a short while we'll re-board. We were waiting and were just told it'll be delayed. After waiting for like 2 more hours I got a message from Air France that the flight will depart at 19:30, but that wasn't written on the screens at the airport, it just wrote "delayed". Around 15 minutes later I saw in my Air France app that the flight was cancelled. Nobody came to the gate to notify us and it wasn't written on the screens that it was cancelled, it was just delayed. Some people that didn't have the app had no idea so people found out from each other. Just like that I lost half a day in Lisbon. My family drove me to the airport and back and who will pay for that gas? The airport is about 25 minutes car ride away from my home. Around 10 minutes after the cancellation which I found out from the app, I got a notification that they booked me a flight for the next day. Zagreb-Amsterdam, Amsterdam-Lisbon. I took that flight and everything went well. The first flight was a 6:25 a.m. and I had about a 4 hour layover in Amsterdam. I arrived at Lisbon at 14:40. It also took time to get to the centre and get to my hostel which I booked for two nights. There was no option to cancel the hostel a.k.a. get my money back for the night I wasn't going to stay there because of the cancelled flight. Thats 37 Euros down the drain, as a student, every Euro matters since everything is expensive these days. My plans changed and I couldn't see everything ai wanted to say and no the mention the stress of waiting for the plane to depart and wondering if I'm going to make my connection flight and in the end facing my first cancelled flight.- Zagreb-Lisbon
- Economy
- Successful claim
Ashwin J
Verified | Jul 1, 2024Kochi-Malta
Economy
First leg delayed, resulted in missing second leg and Over t
June 30th I faced my worst travel day experience at Delhi International Airport 🥲 I book my flight from Cochin to Malta with Air France and had a connecting flight to catch in Delhi at 00.35 (July 1) The Vistara flight from Cochin to Delhi was delayed and they informed to Delhi team via email before my boarding and assured me the luggage will be received in Malta (final destination) and since the flight is delayed I will get proper assistance from Air France at Delhi. Over my expectation, no one was there at Delhi to help me for my connection (transfer time was only 30 mins) and when I reached the international transfer desk, one of the AF employee identified me as the passenger from Cochin and he told they will arrange me an alternative booking ASAP and asked me to collect my luggage from Belt 5. I went to belt 5 but didn't receive my luggage and when I came back to report this, the whole team left the cabin. I waited there for 20 mins and their fellow mates said I need to exit and go to international departures! Since I didn't had new flight tickets I waited till anyone from AF came and an employee came and said please go out take the exit and meet the Air France office in second floor taking left from the exit of arrival (imaginary office! I guess) I followed their instructions and went out and understood the fact that I am fucked up and cannot go inside in anyway. Left with no other options. I spoke with the securities, CISF officers, airport management team and other officers to help me to find the Air France employee inside and conveyed my situation. The behavior of everyone were very bad and irresponsible. The information given were vague and not helpfull in anyway. From 00.10 till 4.30 am I roamed here and there in the airport asking helps to everyone including Vistara staffs, Air France staffs and other officials. No one was ready to assist, act on the issue instead everyone was blaming each other and pointing fingers. I was left in a frustrating situation without any help. I waited near Gate 8 departure for hours awaiting the AF staffs to come back with their superiors as they promised me their superior is to come and meet me in 10 mins🥲 and surprising! NO ONE APPEARED. Seeing my situation an Air India officer tried sharing me some contacts inside the airport to reach the Air France employee to come outside ( they send me Lufthansa employee to enquire the situation and later everyone washed their hands off) Literally no one came later. And i couldn't enter airport because I have no valid tickets later because the one I had already expired. 🙃 Air France helpline was not supportive in anyway (whatsapp chat section or mails) the calls were not active during those hours and employee I saw luckly didn't take any initiative to help. Vistara who was liable for the delay the staffs were not ready to support instead they shared the helpline number and in the call they were not ready to assist by alternative booking instead putting the blame on AF that they can only do ticket control😁. Me being a passenger was fucked up in this situation middle of No Helps🏁 Hours passed and Later I approached a Gentle man, and explained my situations to him and he took the situation in hand. Mr. MG Gulab GRM operations who took the initiatives and accompanied me to Vistara, talked with them and then insisted them to do alternative booking for my flight. He was the only man who helped in this big international Airport, very straight forward and genuine officer who spend his time and effort untill my issue was solved and made sure that proper service were released. On his arrival Vistara staffs were very nice, and the absconded AF employee appeared with my lost luggage info and dumbed explanations 😂 later everything go according to the procedures. The wonderful thing is the next flight they booked for me was impossible to catch and they didn't even looked the tickets properly ( i was really surprised how these unskilled employees are put in position to help the passenger). If i didn't check the tickets and timings properly I will be fucked in Paris again because of their negligence. 👍🏻 I really appreciate the GRM operation officer Mr Gulab for standing untill the Vistara and AF staffs took action on my issue. I lost my time, they kept me on hectic situations confusions, layovers and provided with zero appreciable services where I am demanding proper compensation and apologies from Air France.
- Kochi-Malta
- Economy
- Loss: €70
- Desired solution
Peter S
Verified | Jun 10, 2024Stockholm-Lisbon
Economy
Technical problems
Flight cancelled and moved into the next available flight, incurring a four hour twenty five minute delay.- Stockholm-Lisbon
- Economy
Zhi Jyeq Y
Verified | May 28, 2024Paris-Toulouse
Economy
Technical problems
I lost my luggage after use this flight. After experience a 32hours flight, 2am when i finally reach toulouse and come out from the flight with a very tired mental. I realized that my luggage is lost. And it cause me that i cant clean myself and have a good rest after a terrible trip.- Paris-Toulouse
- Economy
Ann A
Verified | May 28, 2024London-Paris
Economy
No reason given
MY FLIGHT FROM LONDON TO PARIS WAS DELAYED SO I COULD NOT MAKE THE CONNECTION PARIS TO MARTINIQUE. THE ONLY REASONABLE ALTERNATIVE WAS 4 DAYS LATER FLYING FROM ANOTHER CITY IN ENGLAND. THIS OF COURSE INCURRED MORE EXPENSES. TRAIN LONDON TO MANCHESTER TAXI FROM THE STATIO TO HOTEL THE NIGHT BEFORE MY FLIGHT. HOTEL COST AND SHUTTLE TRANSFER PLUS BREAKFAST. THE AIRLINE OFFERED ME 11.40 EUROS FOR THE SHUTTLE TRANSFER. AIR FRANCE SAID THE DELAY WAS DUE TO WEATHER CONDITIONS, THIS WAS NOT TRUE AS IT WAS A CLEAR DAY.- London-Paris
- Economy
Puah Z
Verified | May 28, 2024Paris-Toulouse
Economy
Technical problems
The flight was delayed and we cannot reach our destination on time , we miss the time that we should have check in our hotel and my friend lost her luggage, it was definitely a bad flight experience.- Paris-Toulouse
- Economy
David C
Verified | May 27, 2024Houston-Birmingham
Economy
No reason given
Nothing was mentioned at checkin that there would be a delay to the IAH-CDG flight. At around 1500 IAH time, I noticed that AF637 had posted a 40-minute delay and was now expected to depart at 1630. At this point that had reduced my connection in CDG to 20 minutes. Boarding was subsequently delayed further due to needing to clean the aircraft. I do not believe that Air France are being entirely honest, claiming that the delay was down to ATC and can be described as an extraordinary event. The aircraft arrived into IAH late and was further delayed on the ground there.- Houston-Birmingham
- Economy
Sonja V
Verified | May 21, 2024Johannesburg-Paris
Economy
FAULTY PASSENGER SEAT
Follow-up on Complaint - Faulty Seat on [Flight Number] - Unacceptable Experience Dear Air France Customer Service, I'm writing to follow up on my initial complaint submitted through your website on 22 October 2023 regarding the faulty seat on my recent flight AF987 from Johannesburg, South Africa to Paris. While I appreciate the apology e-mail I received on 24 November 2023, I feel that it didn't adequately address the severity of the issue and the significant discomfort I experienced during the flight. As a reminder, the seat's recline function was not working, which exacerbated my Restless Leg Syndrome symptoms and caused considerable pain and fatigue. I had been looking forward to relaxing during the flight, but this issue made it impossible. The air hostess acknowledged the issue but informed me that there were no other seats available. However, she also expressed sympathy and understanding, recognizing my distress and discomfort and mentioned it to me that the matter must be taken up with the Air france. What's more, the tray table couldn't be folded open due to the reclined seat in front of me, making it difficult for me to eat or drink. My wife, who was traveling with me to celebrate our 40th wedding anniversary, was also severely impacted by the limited space and discomfort. The experience was a nightmare for both of us, and we were extremely disappointed in the level of service and comfort provided by Air France, an airline we have always respected, that is why we chose to pay more booking with Air France than flying on another cheaper airline. I would like to request for, a voucher, refund, or additional compensation. Considering the circumstances and the special occasion we were celebrating, I believe this is a reasonable request. If you could look into this matter further and provide a more satisfactory response, I would appreciate it. Thank you for your attention to this matter. Sincerely, ANTON VAN DER MERWE- Johannesburg-Paris
- Economy
- Desired solution
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