Air France complaints: comments, page 10
521 comments
Brigitte S
Verified | Oct 30, 2024
Paris-Atlanta
Economy
Technical problems
The flight was supposed to be at 10:40 and the delay lasted until past 3:00, but I had a business appointment at around 6:00 PM that costed more than $3000 for me.
- Paris-Atlanta
- Economy
Germain G
Verified | Oct 28, 2024Strasbourg-Ottawa
Economy
Technical problems
at Lyon airport the problem was the ramp to the airplane was broken and the passengers inside the airplane couldn't get out therefore we miss our connection in CDG (it was a direct flight to YOW). I forgot to mention that our direct (Paris - Ottawa) flight we had reserved seats 42H and 42E which costed us $40.73 each canadian- Strasbourg-Ottawa
- Economy
Melissa J
Verified | Oct 27, 2024Milano-Paris
Economy
No reason given
We were due to be in Paris that evening & I was unaware of the surprise until the flight was canceled. My boyfriend had to tel me the plans at the airport. We were getting engaged under the Eiffel Tower. It not only ruined our night but our entire European trip. We also lost money on the reservation we booked in Paris that evening. Needless to say it was devastating. We have receipts for everything.- Milano-Paris
- Economy
Adewale Ekundayo O
Verified | Oct 26, 2024Lagos-Quebec
Economy
THE AIRLINE SAID THEY COULD NOT READ MY VISA ON THEIR SYSTEM, SO I HAVE TO WENT BACK TO MY HOTEL ROOM
- Lagos-Quebec
- Economy
Daniele M
Verified | Oct 24, 2024Paris-Vancouver
Economy
we boarded the plane to go from Paris to Vancouver and we spent money for better seats but we didnt get the seats we pay extra for and it was very uncofortable specially for my son which is 6.4 feet tall! we didnt get waht we paid for! we would like a compensation in money please and thank you
- Paris-Vancouver
- Economy
Susan G
Verified | Oct 23, 2024Paris-New York
Economy
I travelled with my son and my daughter who has a broken foot, is in a boot and is on crutches. I book 3 premium economy seats on a flight from CDG to JFK sunday oct 20. Our flight was cancelled and we were all put on SEPARATE flights on Monday Oct. 21. My daughter with the broken foot/crutches travelled ALONE without my help. My son was put in an ECONOMY seat NOT A PREMIUM Economy seat I paid for. We were each given 15 Euros for food....dinner, breakfast and lunch..15 Euros? Really? My son missed a day of graduate school. My daughter missed a day of work. I sat in the aiport ALL DAY until my flight finally left an hour later than scheduled. We stayed in a hotel and was scammed for $800 for the hotel.
- Paris-New York
- Economy
Daniel O
Verified | Oct 17, 2024Cairo-Amsterdam
Economy
Don't remember
We were at the gate on the plane for 6+ hours after the 1st 2hrs the pilot told everyone that they can not leave the plane because we would have proublem fix in 30 minutes and it turned out to be 4hrs later then they said they were canceling the flight and putting us up in hotel until next day when they fly out around 3am because they only fly out of Cairo once a day seeing as I had a car rental and hotel reservation in Amsterdam that day I purchased another ticket through another airline because I had bad experience in Egypt and did not want to spend another day there.And the cancelation of my original flight cost me a full days vacation.- Cairo-Amsterdam
- Economy
Curtis D
Verified | Oct 15, 2024Casablanca-San Francisco
Economy
No reason given
I was scheduled to take AF1497 from CMN to CDG at 0730 on 04/10/24. I was connected in CDG with SFO as my final destination. About 8 hours before departure Air France sent me an email saying my flight was "cancelled due to an anavoidable change to the flight schedule" and they rebooked me on a Royal Air Maroc flight to Orly. My wife was on a separate itinerary for work and they rebooked her on a Royal Air Maroc flight to CDG. I spoke with an Air France ticket agent at CMN and they changed my Royal Air Maroc flight to be the same as my wife's. That Royal Air Maroc flight was delayed and arrived at CDG more than five and a half hours after my originally ticketed Air France flight causing me to miss my connecting flight to SFO. I then stayed in Paris overnight and took the next Air France flight to SFO. I arrived at SFO about 17 hours after my originally ticketed arrival time.- Casablanca-San Francisco
- Economy
Marinela B
Verified | Oct 10, 2024Paris-Detroit
Economy
No reason given
Our flight was delayed, and we stayed for one night in paris, my kids were very tired because it was a long time till we got on the flight, and my mother in low was very tired too All my family.- Paris-Detroit
- Economy
Mark W
Verified | Oct 7, 2024Athens-Boston
Economy
Successful claim
Af 1533 was delayed 20 minutes from ath to cdg, missing connecting af 322 to Bos, which left on time.
- Athens-Boston
- Economy
- Successful claim
Esther L
Verified | Oct 5, 2024New York-Tel-aviv
Economy
Technical problems
Dear Sir/Madam, I am writing to formally file a complaint and request compensation for the distressing experience I endured on my recent flight with Air France. My original flight was from Paris (CDG) to Tel Aviv (TLV) on AF0958, September 26, 2024, and the events that followed caused significant inconvenience, stress, and financial expenses for which I believe I am entitled to adequate compensation. Approximately 45 minutes before landing in Tel Aviv, while flying above Cyprus, the plane unexpectedly turned back to Paris due to an alleged technical issue. While I understand that safety is a priority, the handling of this situation was extremely poor and made the entire ordeal unnecessarily stressful. During the return to Paris, the in-flight Wi-Fi was non-functional, preventing me from contacting my family in Tel Aviv to inform them of the delay. This caused significant stress for my loved ones, who had already traveled to the airport to pick me up and were left uninformed until much later. Upon landing back in Paris, my carry-on luggage was inaccessible, as I had been forced to check it in due to the overbooking of the flight. Despite the unexpected overnight stay, passengers were told they would have to wait hours to retrieve their luggage, leaving me with nothing but a small package containing a T-shirt and toothbrush. As a religious Jew who only consumes kosher food, I was left without any suitable meal options during my stay. The hotel provided was an hour away from the nearest kosher restaurant, and delivery was not available. I was unable to afford the 60-euro Uber ride required to get food, leaving me with no options to eat until the next day. The following day, I was rebooked on a flight scheduled to land in Tel Aviv at 3:45 PM, which would have given me just enough time to return home before the beginning of the Sabbath (Shabbat) at 6:08 PM. However, this flight was delayed by 45 minutes, and we did not land until 4:30 PM. Further delays at the gate meant that I had to leave my luggage behind at the airport to make it home on time. In order to make it before Shabbat, my brother had to drive at excessive speeds, and we barely made it just before sunset. I finally received my luggage on Sunday, but only after I personally traveled back to the airport and made numerous calls to track its whereabouts. This added further frustration and expenses to an already taxing situation. Given these circumstances, I am requesting compensation in accordance with EC Regulation 261/2004 for the flight disruption, accommodation and transportation expenses, food expenses, and all other related costs. I trust that Air France will take this matter seriously and ensure adequate compensation for the distress, inconvenience, and financial burdens this experience has caused. I look forward to receiving your response within the legally required timeframe. Thank you for your attention to this matter. Yours sincerely, Esther Leybovich- New York-Tel-aviv
- Economy
Thomas S
Verified | Oct 3, 2024Manchester-Nantes
Economy
Technical problems
I was never issued a food and beverage voucher at Manchester. When I was redirected to Schipol on a much later flight, I was told to pay for my own hotel and claim back but couldn't afford to pay for it so made it difficult for me at hotel in Schipol. Also luggage never came out at Schipol and was kept in airport. So had no belongings for the night!- Manchester-Nantes
- Economy
Ariel G
Verified | Oct 3, 2024Atlanta-Frankfurt
Economy
Successful claim
Technical problems
Ticket bought at Opodo (reference 8Z78NZ), as Air France code share flight (reference UJB8K3 ), but it was a Deltai Airlines flight (reference JMPXE6 ). According to the Delta counter desk at the airport, the delay was due to a technical issue with the originally foreseen plane, which forced Delta to switch the flight to a different plane arriving 7-something pm (EST). Due to cleaning and preparation work for the new plane, the flight departed almost 4 hours later (announced 9:27pm, but finally more like 9:40pm EST) I have a photo of the gate screen showing the foreseen departure time. The flight landed around 12:10 CEST at FRA (foreseen 8:40 CEST). Delta provided some snacks and water bottles shortly before boarding, but i had to spend almost 8 hours at the airport (I had arrived with plenty of time already due to hotel checkout at 12:00). The delayed arrival forced me to miss some work meetings (phone conferences) i was planing to hold in the afternoon. This delay reason was also confirmed by the plane captain when welcoming the passengers during the flight. Ticketnummer: 0572324783123- Atlanta-Frankfurt
- Economy
- Successful claim
Colm R
Verified | Sep 29, 2024Dublin-Jacksonville
Economy
Technical problems
delayed in dublin which then we missed 2 connecting flights which were rescheduled , therefore we got to our destination 5 hours later th- Dublin-Jacksonville
- Economy
Mariah L
Verified | Sep 29, 2024Athens-Chicago
Economy
Technical problems
We originally were supposed to take off at 18:55pm (6:55 pm) on the 25th of September out of Athens international airport. Throughout the day of, we had received emails that the flight was delayed and would now be departing until 20:10 (8:10). We then received later an additional email that their was another delay the new departure time was 21:30 (9:30) lastly the delay went to 22:45 (10:45). Once we were finally on the plane we then had another delay as we sat inside the aircraft and did not officially take off until 12:43 am.- Athens-Chicago
- Economy
Pooja G
Verified | Sep 21, 2024Atlanta-Delhi
Economy
Technical problems
I tried contacting the airline but tried raising the claim C-8299619, but they always close the case mentioning incorrect details and no proper validation that the flight was delayed and not cancelled. Later on, 13 August I also received an email on the same claim number stating that the I am entitled to receive the compensation. They asked me for receipts, but I do not have it as it was a connecting flight for me, and I did not have a transit visa to exit Paris Airport. They again closed the case mentioning that the flight was delayed which is completely incorrect as the flight was CANCELLED. I have attached the relevant proofs. I have incurred food expenses as the flight was delayed for more than 12 hours, but I do not have the receipts for it. It was a lot of inconvenience for me staying at the airport for this long and I had health issues due to this. I have missed my grandmother's funeral for which I planned to go to Delhi because of this delay. I reached the destination almost 24 hours later and the journey had me suffer financial and personal loss. I request you to please help me with the compensation and the other expenses incurred.- Atlanta-Delhi
- Economy
Carene N
Verified | Sep 21, 2024Yaounde-Paris
Economy
No reason given
It’s seriously put me in trouble. I supposed to start work on September 20 as soon as I arrived in the US.- Yaounde-Paris
- Economy
Neeta S
Verified | Sep 20, 2024Mumbai-Phoenix
Economy
No reason given
Before 10 hours of scheduled departure of AF 0217 we came to know that the flight was cancelled by the airlines, reason we did not know. We were excited to meet our family members, but we missed our pre arranged function on 15 Sept.2024 at Phoenix.- Mumbai-Phoenix
- Economy
Michael K
Verified | Sep 19, 2024Miami-Tel-aviv
Economy
Technical problems
Our flight from Miami to Paris was delayed by more than three hours, which caused us to miss our connecting flight (LY222) from Paris to Tel Aviv at 2/9/2024 13:10. As a result, AirFrance rebooked us on a flight the following day, and we arrived in Tel Aviv over almost 29 hours later than originally scheduled, on the night of September 3, 2024, instead of arriving at 2/9/2024 18:35 we arrived at 3/9/2024 23:30. This delay caused us to miss two full days of work, one due to the missed connection and the second due to the late-night arrival. While AirFrance provided accommodation at an airport hotel, the quality of the hotel (Eklo Paris Roissy CDG Airport Hotel) was subpar. The room was extremely cramped, with barely enough space for the baby crib, and there was a persistent unpleasant odor in the bathroom. Unfortunately, we were informed that no alternate rooms were available due to full occupancy. This delay and the resulting disruption caused significant inconvenience and stress, especially as we were traveling with a baby. Prior to our departure from Miami, we spent approximately one hour on the phone trying to find a solution, and then an additional two hours at Miami airport speaking with AirFrance attendants. It was only after this extended period that we were informed we would be flying to Paris without a connecting flight to Israel, leaving us uncertain as to how many days we would remain in Paris. After receiving an email notification about the delayed flight from Miami to Paris, our connecting flight was automatically rebooked for four days later, on September 5th, with two connections—via Amsterdam and Rome—which was an unreasonable option. Upon landing in Paris, we spent another hour speaking with an AirFrance attendant before she finally found a flight to Israel for the next day, something that could not be arranged by staff in Miami.- Miami-Tel-aviv
- Economy
Mirela R
Verified | Sep 19, 2024Tirana-Miami
Economy
Technical problems
Initial flight was delayed causing us to miss our connection. AF 1827 - THU 18 JULY 2024 depart TIA at 12:25Pm arrive CDG at 03:05PM. We were booked the next day direct NOT to MIA (our original destination) but with a stop in Atlanta, GA, USA. The next day we got caught in the global glitch of July 19, 2024 and we did not arrive home until 3 days later. I was traveling with 2 small children and it was a trip from hell. The airline is refusing the reimburse anything. Although the pilot said the initial delay was due to them being unable to close the door, Air France is now saying it was because air traffic control was restricted, but providing no proof! I cant bear to think about the kids sleeping in airports and dirty hotels and crying from exhaustion every time we got rejected from yet another flight we were trying to board on stand-by (7 flights in total)! The airline is taking 0 responsibility.- Tirana-Miami
- Economy
Beki H
Verified | Sep 18, 2024Mexico City-Tirana
Economy
Successful claim
No reason given
I wrote to Air France and Air Serbia and submitted claims for compensation on both airlines and sent below details : “Dear Air France/Air Serbia, I am writing to formally request compensation in accordance with EU Regulation (EC) No 261/2004 due to the significant delay and missed connection on my recent journey. Flight details: •Flight number: MEX to CDG (Flight AF 173) on September 3rd, 2024. •Flight Number: Paris (CDG) to Belgrade (Flight JU 0313) •Original Departure Time: September 4th, 2024, 20:25 •Actual Departure Time: 22:36 •Original Arrival Time in Belgrade: September 4th, 22:45 •Actual Arrival Time in Belgrade: September 5th, 00:35 Due to this delay, I missed my connecting flight from Belgrade to Tirana (JU 0522), scheduled to depart at 00:50. Consequently, I was rebooked on a flight departing at 13:20 on September 5th, arriving in Tirana at 14:35. Despite the inconvenience caused, Air Serbia staff provided limited information and no clear explanation regarding my rights. I was only given a hotel room for the night, but no further assistance or compensation. Request for Compensation Under EU Regulation 261/2004, I am entitled to a compensation of €600 due to the significant delay, as the delay to my final destination exceeds 3 hours, and the Paris-Belgrade flight distance falls between 3,500 km and above. I kindly request this compensation be provided in cash, bank transfer, or check, as specified under the regulation. I do not accept compensation in the form of vouchers or flight credits. Please confirm receipt of this request and provide the necessary steps for the disbursement of the compensation. I look forward to your prompt resolution.”- Mexico City-Tirana
- Economy
- Successful claim
Celine N
Verified | Sep 17, 2024Toronto-Paris
Economy
Technical problems
The airline said we couldn't get any compensation because our departure and arrival were outside Europe. But what about protection when you fly from Canada to anywhere ?- Toronto-Paris
- Economy
Martine R
Verified | Sep 17, 2024New York-Marrakech
Economy
It has cut short my stay overseas which impacted negatively on my stress level and the people around me that had to reorganize their plans to fit me in.
- New York-Marrakech
- Economy
Andres I
Verified | Sep 11, 2024Warsaw-Biarritz-bayonne
Economy
Our flight from Warsaw to Paris was delayed, followed by another delay on the flight from Paris to Biarritz. Upon arrival to Paris, we were informed that our tickets had been sold and were not allowed to board. The airline offered us a flight the next morning, meaning we arrived at our destination a day late. They also provided accommodation at a hotel near the airport. As a result, we lost one night at our hotel in Biarritz, which cost us €269 per night.
- Warsaw-Biarritz-bayonne
- Economy
Enlai Del C
Verified | Sep 8, 2024Tunis-Bologna
Economy
Problems at airport
My first sector was delayed which resulted in me missing my second sector. I was put on a flight the next day arriving with a 19 hour delay and a lost non-refundable hotel stay.- Tunis-Bologna
- Economy
Javier David G
Verified | Sep 6, 2024Edinburgh-Naples
Economy
Successful claim
No reason given
We arrived at 21:50, which was an alarming 3 hours and 25 minutes later than the scheduled arrival time of 18:15. Throughout this extended wait, the airline failed to provide any information regarding the cause of the delay, leaving passengers in a state of uncertainty. While I appreciate the €11 voucher offered for food in the terminal, it does not begin to compensate for the disruption caused by this incident. The delay resulted in my missing a crucial reunion with a close friend and shortened my holiday, adding further disappointment to an already frustrating situation. The lack of communication from the airline exacerbated my emotional distress and anxiety during this ordeal. I strongly believe that passengers deserve timely updates and support during such disruptions, and the absence of these contributed to a deeply unsatisfactory experience.- Edinburgh-Naples
- Economy
- Successful claim
Cecilia W
Verified | Sep 5, 2024Schonefeld-Madrid
Economy
No reason given
They gave us to sleep and some food (a box), because it was to late and everything was closed. But in Berlin the attendants in the airport didn’t want to help me. Also I sent them complaint but didn’t reply yet- Schonefeld-Madrid
- Economy
Fior I
Verified | Sep 2, 2024Tirana-Toronto
Economy
Don't remember
The original aircraft was not sent on time and they sent a replacement which took 4 hours to arrive.- Tirana-Toronto
- Economy
Yixin C
Verified | Aug 31, 2024Lisbon-Paris
Economy
Successful claim
No reason given
They emailed me the flight was cancelled at 8/30 23:28, I didn't notice until I was on the Bolt to the airport. Then i have to ask the driver to take me back.- Lisbon-Paris
- Economy
- Successful claim
Yuqi L
Verified | Aug 30, 2024Paris-Tbilisi
Economy
Unknown
We were 2 person travel, me and my husband, the airline arrived Tbilisi after local midnight time, the airline didn't tell us anything we were late for the check-in in CDG, and they kept us waiting on the airplane after boarding, we didn't receive any care while waiting, only sit on the seat and couldn't breath fresh air or have fresh water to drink, because we arrived too late, over midnight, so we had to find a hotel to sleep for a night in Tbilisi and had to book Bolt taxi to pick us up.- Paris-Tbilisi
- Economy
Lukáš K
Verified | Aug 28, 2024Paris-Los Angeles
Economy
Dostal jsem dva rozdílné důvody proř nám byl odepřen vstup na palubu..A Ani jeden z těchto důvodů není pravdivý
- Paris-Los Angeles
- Economy
Christiana Ifeoma E
Verified | Aug 28, 2024Lagos-Dublin
Economy
Air france made a mistake on her boarding pass by not including her journey to Dublin. She was a wheelchair passenger and her boarding pass indicated her journey ends in France.she was denied boarding up till 16.00 which her first flight was for 11.30. She was a wheelchair passenger and was traumatized at the airport. On landing in Dublim her luggage's were not seen for 4 days , her medications were all there and she was in pain due to athritis . When her luggage was finally seen , most of the things in the bag were all bad . I contacted airfrance and they said is the responsibility of Air linguis not them. I contacted Air lingus and they said is Air France responsibility to compensate. Air France offered another flight, which she joined to dublin and also paid 90 euros back to me which I used to buy toiletries for her when we dint see any of her bags
- Lagos-Dublin
- Economy
Vito S
Verified | Aug 21, 2024Paris-Boston
Economy
Technical problems
Arrived at airport at 1:15 pm. Becore boarding, it was posted many times that the flight was delayed. After waiting six hours, an agent appeared and told us the plane was not safe to fly. We were taken by bus to a hotel at approximately 9:30 pm. The next morning, we arrived at the airport at 4:30 am for a 7:35 am flight.- Paris-Boston
- Economy
Dale W
Verified | Aug 20, 2024Athens-Phoenix
Economy
We paid for “comfort plus”. Air France changed our seats.
We were reassigned to Econ seats in the back of the plane. Was not told as to why the change. Was offered business class for an additional 380 euros.- Athens-Phoenix
- Economy
Harvey B
Verified | Aug 18, 2024Copenhagen-Paris
Economy
Successful claim
Technical problems
Flight cancelled after 5 hours at the airport due to maintenance issue on the aircraft. We had to get picked up at the airport and dropped off again 2 days later which cost us 80 euro in bridge fees- Copenhagen-Paris
- Economy
- Successful claim
Steven S
Verified | Aug 16, 2024Paris-Warsaw
Economy
Successful claim
My flight from ATL (conformation number [GM7BCK] was stuck in the tarmac leading me to miss my initial flight. My second flight (Booking number [2ADD7D] was also delayed due to technical difficulties. Leading me to wait a total of 10+ hours
- Paris-Warsaw
- Economy
- Successful claim
Najat J
Verified | Aug 15, 2024Rabat-Paris
Economy
My son Nabil Jundi is 12 years traveled alone, at the booking I been told miner escort included in the ticket price! He went no problem, his phone got stolen at the airport Coming back got denied to board till he pay escort fees of 125yuro after I tried to pay in advance and no one want to let me telling me it’s all included in the ticket! Going through hard time to get back home with no money, tried to pay over the phone they refuse to take payment over the phone some made a BIG mistake and my son had to pay for it and loose his phone in the miner lounge where he suppose to be safe!.
- Rabat-Paris
- Economy
Anna Fien T
Verified | Aug 14, 2024Brussels-Washington
Economy
The flight was from Brussels to Washington DC, with a connecting flight at JFK New York. At JFK, we were denied boarding as the flight was full due to a lot of cancellations that occurred earlier. This flight was operated by Delta Airlines. Me and my 2 daughters were asked to lodge in a hotel and depart the next day. I accepted. But the rebooking showed that we were to travel in 3 separate flights. I objected as my daughters were only 12 and 6 years old. Were were asked to stay in the hotel for two days then if we had to go in the same flight. I accepted but the rebooking yielded same results showing we still had to go in 3 separate flights. I was given the option to cancel and request a refund which I accepted. I cancelled and hired a taxi to downtown Manhattan. From there I hired a private transport operator who took us to Baltimore where we met our families. When I called to request a refund for that part of the journey as advised by the check in agent , the speaker asked me to wait and return to my home country before doing that as the return ticket risked being cancelled by error. When I returned to Belgium, I contacted Delta Airlines who accepted that I was qualified for compensation by Air France as they only operated the flight. I contacted Air France who came back to me claiming that their statistics show that I completed my journey. I contacted Delta Airlines again for clarification and they said they would get in touch with Air France as that was not the case. I later contacted them and they asked me to contact Air France again who said the same after promising me that they would get the details and compensate me and my daughters. Air France later told me that I completed my journey that same day. This was not true as I have boarding passes for separate flights given to me and my daughters at JFK which I declined as my daughters were too young to travel alone. My return flight from Baltimore to Brussels was also cancelled on the morning of the 30/08/2022 when I was already on my way to the airport with my daughters. It was only rebooked for the 31/08/2022 by Air France although the flight was operated by Delta Airlines. I have not received any compensation for the cancellation also.
- Brussels-Washington
- Economy
Jean Marie P
Verified | Aug 10, 2024Washington-Paris
Economy
Ok my airplane from Paris landed to Libreville Gabon
I was looking all my luggages but one of them was missing then I went to the office they tell me yes my luggage was in Paris so come tomorrow That luggage contains all my clothes i when to Libreville Gabon because of my Brother Wearing so all my wearing clothes shoes, my shower stuff, teeth stuff toothbrush and my necklaces so all was in that luggage. Now i was supposed to buy all this again And i have to go get a tailor to make my wearing dress. And again that my luggage when i went back to pick up my luggage, my luggage was opened on one side and my white clothes was dirty . I sending a pictures. Ok so you need to settle this matter now.
- Washington-Paris
- Economy
- Loss: €5775
- Desired solution
Meghana C
Verified | Aug 9, 2024Bangalore-Raleigh-durham
Economy
Don't remember
flight from bangalore international airport (BLR) to CDG (paris) got delayed for approx. 6 hours due to problems on the airline. Initial flight was on 3rd august 1:45am ist which got delayed to 7:00am ist which resulted in reaching paris at 1:35pm instead of the anticipated 8:50am. my connecting flight to rdu was cancelled and a new flight was given at 10:30am the next day. we were told to spend the night in the airport at a cold dark area with no heating and hospital-like beds. air france employees showed no sympathy and passed racist comments towards the indian students, including myself. the area to spend the night was freezing cold and unhygienic inhumane conditions. no food options were provided either. the next flight was provided through ATLANTA (ATL) to RDU with delta airlines which was initially at 4:16pm est which again got delayed to 7pm est which has been a horrible and tiresome experience. approx 56 hours of travel and endurance has been caused to an international indian student going for college alone, female. tragedy.- Bangalore-Raleigh-durham
- Economy
James T
Verified | Aug 9, 2024Newark-Paris
Economy
Weather conditions
I had wheelchair assistance & it was extra difficult for me. Requesting to be escorted to find food/drink to take my medicine was a big problem. Plus the alarm system was activated, cause me much stress being handicapped, a nightmare... Ewww- Newark-Paris
- Economy
Shubhesh A
Verified | Aug 8, 2024Seattle-Amsterdam
Economy
Technical problems
Connecting flight to Mumbai from Amsterdam missed as well, bag misplaced and overall trip delayed upto 10 hours. Originally was supposed to land at 12:05 am IST on 8th August and due rerouting ended up at 9 am IST on 8th August- Seattle-Amsterdam
- Economy
Laurent C
Verified | Aug 6, 2024Paris-Colombo
Economy
No reason given
Both flights were booked in one time with Etihad and the first part was done by Air France. We left Charles De Gaulle airport with a delay of approx. 3 hours. As we only had a transit time of 1:30h to get in Abu Dhabi on our flight to Colombo; we missed it. Upon arrival in Abu Dhabi nothing had been arranged for us and we had to go to the transit desk to find a solution for ourselves. After 4h of waiting and talking to numerous staff of both Etihad and Air France, we got a flight at around 10pm from Abu Dhabi first to New Delhi (Air India) and then from New Delhi to Colombo (SriLankan Airlines UL192), instead of a direct flight from Abu Dhabi to Colombo. So instead of arriving on the 21st around 3pm we arrived on the 22nd at 8am and thus losing 1 night in the hotel we had already booked (Granbell Colombo). Luckily we were able to negotiate access to the airport lounge to get food, some rest and a shower; which was highly necessary given the long waiting time.- Paris-Colombo
- Economy
Christofors T
Verified | Aug 6, 2024Edinburgh-Paris
Economy
As soon I arrived at the airport they blocked my check-in even though I had paid already as a package
- Edinburgh-Paris
- Economy
James T
Verified | Aug 4, 2024Newark-Paris
Economy
Weather conditions
I'm a handicap, who needed assistance in a wheelchair, it was extremely difficult to get. Help. during the panic of others with limited staff!- Newark-Paris
- Economy
Una D
Verified | Jul 30, 2024Belgrade-New York
Economy
Successful claim
Technical problems
They told us about the cancellation right before departing. As we all put our seatbelts on, they kicked us out of the plane.- Belgrade-New York
- Economy
- Successful claim
Karim Mahmoud K
Verified | Jul 29, 2024Tunis-Helsinki
Economy
Don't remember
I was supposed to be in a flight that leaves at 5.30 in the morning, we sat there and when we reached 4 am it said the flight is late and is leaving at 10.30 i didnt sleep to get to the airport on time and i was so tired. This disruption affected me mentally really bad, since i didnt get to sleep until i got to the plane at almost 11. Then the plane had technical problems when we landed in Paris. so we had to walk out the plane instead of getting straight into the airport. I was even so sleepy that cant remember the time we landed there. The 10 hours in paris was supposed to be enough for me to see my sister in france since she lives there but since it turned into only 4 hours in there i didnt even get the chance to.- Tunis-Helsinki
- Economy
Emira G
Verified | Jul 29, 2024Tirana-Miami
Economy
Technical problems
As a family traveling with 2 small children (4 and 8), the airline did very little to make our trip easier. No help with luggage. The airline rebooked us on a flight with a connection - instead of a direct flight which we paid for. Then we got stuck with global airline glitch. And it took us 3 days to get home - WITH A 4_YEAR OLD. We survived. I hope the airline understands our pain.- Tirana-Miami
- Economy
Paul B
Verified | Jul 25, 2024Humberside-Seattle
Economy
Technical problems
I was due to fly to Seattle for a work conference and I had booked a flight from Humberside > Amsterdam> Seattle (20th July, with a return booked on the 26th July) We got to Humberside when the airport opened at 4:30am which was ample time to check in and get settled before the 6:10am flight. There was multiple issues with the website and couldn't check in on line, nor add luggage, we needed to do that when we manually checked in. It was soon 6:10am we were sat in the lounge at Humberside airport waiting for the announcement to board the plane and to my amazement there were still people coming in, who have probably just cleared security etc. When all people were present we were allowed to board our plane about 6:40. We had also missed out slot via air traffic control so we had to wait on the run way a further 10 minutes. When we eventually took off, we soon landed in Amsterdam and the original 50 minute transfer time was almost gone. The second i got off the transfer bus i sprinted to gate 57 only to be told i had missed the connection flight (despite the plane still being there!) I spoke to KLM and the next flight to Seattle was Tuesday (3.5 days later) I researched multiple avenues on getting there but due to the Crowdstrike issues all airlines were over subscribing flights, with multiple flights cancelled or delayed. So there i was in Amsterdam at 10am with no luggage and no cue on how i am getting to Seattle or even home. Then next flight o Humberside was 9:10am the following morning and KLM gave me a drink and hotel voucher so i could get accommodation for the night until my flight home in the morning. When i eventually made it to Humberside my luggage was no where to be seen, but thankfully after filling in forms they delivered it the following day. A very stressful and awful experience i must say. Many thanks Paul- Humberside-Seattle
- Economy
Jesn F
Verified | Jul 25, 2024Cotonou-Atlanta
Economy
Bagage allowance contradictions
This is regarding booking # 2N50HX and 2N72Z8 As a Delta platinum Frequent flyer with an Amex platinum card I was told by reservation agents both at Delta and Air France that when travelling with my wife - which I was doing - she would be entitled to one additional checked baggage -in addition to the one checked bag allowance. I mentioned repeatedly that the 3rd party agents in charge of check in at the COO airport were not always familiar with all the rules and requested that a note be added in the booking to avoid lengthy argument and waste of time at the airport. The Air France agent assured me that such note would be added. Low an behold when checking in the agent was not aware and angrily denied such rule exists and stated there was no note in the booking ( true or false I cannot say) After being subjected to humiliations that I had spent the previous two days trying to avoid through repeated calls from Votonou to Paris and Atlanta, I accepted to Pay $100 for the extra bagage my wife was carrying (2 in total). Beyond the expense - which I could have avoided by not packing that bag or buying that extra bag online- the disappointment is the treatment I was subject to , being labeled a layer and short of a fraudster. Such situations are not acceptable, especially after I went to extra length to avoid them, as I was keenly aware of the quality of customer service at the Cotonou airport. Beyond an apology, I am requesting the refund of the $100 fee paid and would suggest proper training be given to checking agents Thanks and regards Jean Folly +1 617-671-5179- Cotonou-Atlanta
- Economy
- Loss: €100
- Desired solution
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