Air France complaints: comments, page 8
521 comments
Dhwaja M
Verified | May 6, 2025
Delhi-Atlanta
Economy
No reason given
First departure from DEL on May 4th 2025 00:50 hour and further delay time May 01:35 hour and later on departure on May 4th 03:30 hour from DEL and arrived at CDG 10:45 hour and connecting flight from CDG cancelled and next connection 14:00 hour on May 4th 2025 and arrived ATL 17.25 which is 03:30 hour delay from original time 01:55.
- Delhi-Atlanta
- Economy
Rajeev M
Verified | May 5, 2025Delhi-Atlanta
Economy
No reason given
First Flight scheduled on May 4th 2025 00:50 hour and later on delayed on May 4th 2025 01.35 hour and finally second delayed on May 4th 03:30 hour...and due to this have further connecting from CDG cancelled and rescheduled on May 4th 2025 14:00 hrs and finally reached late at ATL on May 4th 2025 17:25 hour...- Delhi-Atlanta
- Economy
Isabel S
Verified | May 2, 2025Buenos Aires-Munich
Economy
Problems at airport
My flight was Buenos Aires Paris, then paris Munich. My flight to Munich was cancelled 10/15 minutes before Boarding, without reasonable explanation. They gave me a Voucher for Food and a Hotel in Paris, and a flight for the next day. However, I could not go to work the following day and I arrived more than 12 Hours late at my destination. I made a claim at the Airline as well.- Buenos Aires-Munich
- Economy
Mariam O
Verified | Apr 29, 2025Lagos-Paris
Economy
No reason given
I was already at the airport preparing to check in my bag An hour before that I got a Mail from air france Saying that my flight has been cancelled, Without any details Of cancellation, I was supposed to work Saturday the 26 of April, 2025, because of what aut france did, I have a very big problem at work.- Lagos-Paris
- Economy
David D
Verified | Apr 25, 2025Miami-Mulhouse
Economy
Technical problems
we arrived almost 24 hours after original schedule. While delayed in Miami the Air France App said the cause was "operational issues" I have a screenshot of this. When I claimed compensation afeter the flights they denied saying it was weather which is false.- Miami-Mulhouse
- Economy
Rachel E
Verified | Apr 13, 2025Edinburgh-Paris
Economy
Successful claim
No reason given
I had to rebook my own flight for both the flights to and from Paris. I was never notified the second flight had been cancelled, only the first one. I was told they were not able to rebook me on another flight the same day, therefore I had to rebook a new flight for the same day costing my over 200 Euros.- Edinburgh-Paris
- Economy
- Successful claim
Mika L
Verified | Apr 11, 2025Stockholm-Munich
Economy
Technical problems
Original intended flight from Paris to Munich was AF1822, depart 16:00 arrival 17:30, but this connection was missed due to technical failure of AF1263 in Stockholm. Airport staff rebook to AF1122. AF1122 was also delayed and arrived ca 60minutes later than intended.- Stockholm-Munich
- Economy
Chris A
Verified | Apr 5, 2025Newcastle-Albuquerque
Economy
Weather conditions
Outbound flight from NCL airport cancelled due to fog. I did not find this out until arrival at NCL airport. Delta airlines rebooked all my chain of flights (3,flights, business class) to ALB for 24 hours later, so I went home and returned the next day. I lost my ALB hotel booking (no refund because short notice) and had to pay hotel again for 24 hours later. I missed a day of my ski-ing holiday and suffered other unplanned disruptions to my onward travel and accommodation which I managed to make good without major expense.- Newcastle-Albuquerque
- Economy
Niamkey E
Verified | Apr 1, 2025Abidjan-Manchester
Economy
Successful claim
No reason given
On 29/03/25 my flight from Abidjan was disrupted and did not leave at the supposed time 00:40 because of the airline/some airport issue I missed my connection from Paris and only departed around 03:15 from Abidjan- Abidjan-Manchester
- Economy
- Successful claim
Karen Rocio C
Verified | Mar 26, 2025Athens-Sao Paulo
Economy
I have paid the sum of 470 for overweight suitcase that has been in place for several days. They do not give me any results. I need a refund for the ticket and luggage.
- Athens-Sao Paulo
- Economy
Lotta E
Verified | Mar 19, 2025Helsinki-Marseille
Economy
Influence by other flights
On January 22, 2025, my flight KL 1254 from Helsinki to Amsterdam was delayed, causing me to miss my connecting flight to Marseille. The airline falsely claims the delay was due to extraordinary circumstances (safety & security), but staff at Helsinki airport confirmed it was actually due to delayed aircraft cleaning in Amsterdam–the airline arrived in Helsinki half an hour late, which caused a 70-minute late departure from Helsinki. I arrived in Marseille a full day late, missed a crucial morning client meeting, and had to rush to it directly from the airport, severely impacting my business. Air France only reimbursed a fraction of my expenses (€23.62 instead of €118.89) and refused to compensate me under EC Regulation 261/2004, despite this being a clear case of airline mismanagement. I request full €400 compensation for the delay plus reimbursement of €118.89 in expenses. ____ Here is my original claim in full detail: My travel was significantly disrupted due to the delay of my Air France flight from Helsinki to Amsterdam on January 22nd. The delay was caused by the late arrival of the aircraft in Helsinki from its previous flight, which led to a late departure and, consequently, an extremely delayed arrival in Amsterdam. As a result, I missed my connecting flight to Marseille, forcing an unplanned overnight stay in Amsterdam and causing major professional and financial consequences. This disruption was not within my control, and the impact on my work was severe. I had a critical client meeting scheduled for the following morning, which I was forced to reschedule to the afternoon, causing logistical complications and affecting my professional credibility. Additionally, I had to go directly from the airport to the meeting upon arrival in Marseille, leaving me no time to properly prepare, which jeopardized the quality of my engagement. Expenses Incurred Due to This Disruption 1. Essential Hygiene & Appearance-Related Purchases – 89.89 EUR Since I was traveling with only a carry-on, I had no access to essential toiletries or fresh clothing for my overnight stay in Amsterdam. To manage until I reached Marseille, I was forced to purchase basic hygiene items. Additionally, given the urgency and professional nature of my meeting, I had to purchase dry shampoo, a foundation etc to be presentable, as I was arriving directly from my flight to meet my client. These were absolute necessities under the circumstances. 2. Taxi from Marseille Airport – 34.98 EUR I had originally pre-arranged a pickup for my expected arrival, but due to the rescheduling of my flight, this was no longer an option. When I finally arrived in Marseille in the middle of the day, public transport was not a choice as I was traveling with a cat, two large suitcases, and hand luggage. A taxi was the only feasible option to ensure I reached my meeting on time. Severe Business Impact This was not just a travel inconvenience—it had a direct and significant impact on my work: I missed my scheduled client meeting in the morning, forcing me to reschedule at short notice, which damaged my professional reliability and disrupted my client’s schedule. Instead of having the necessary time to rest and prepare, I had to go directly from the airport to my meeting, adding immense stress and jeopardizing my ability to perform at my best. The disruption resulted in financial losses, reputational damage, and unnecessary stress, all of which could have been avoided had my flight not been delayed due to operational mismanagement. Legal Basis for Compensation Under EC Regulation 261/2004, I am entitled to financial compensation of 400 EUR for the delay and missed connection. This compensation is separate from the full reimbursement of my additional 118.89 EUR in incurred expenses, which were a direct result of this disruption. Total Claim Amount Flight delay compensation: 400 EUR Reimbursement of incurred expenses: 118.89 EUR Total claim: 518.89 EUR All receipts and supporting documents are attached for verification. Given the severe impact on my business, the avoidable stress, and the clear financial burden this disruption caused, I expect full reimbursement and compensation without delay.- Helsinki-Marseille
- Economy
Niko A
Verified | Mar 10, 2025Detroit-Bilbao
Economy
No reason given
I filed a claim on the Air France website, under the following number C-5481165 on September 7 2022. This was the message I wrote for the claim: (Was written in Spanish) I would like to claim the terrible trip I made with my 3 children, 2, 4 and 6 years old, from Detroit (USA) to Bilbao (Spain). I should have arrived in Bilbao at 11:25 in the morning and because some person did not do their job, when we arrived at the boarding gate in Paris I was told that we did not have the check-in for that flight, however I had the receipt of the suitcase that was checked in directly to Bilbao. Because of this incident we could not board the flight, even though the plane was in front of our noses and had not left the boarding gate. As there were no more flights to Bilbao and the next flights to Biarritz and nearby were full, we had to fly to Pau (France), 260 km away from our original destination, arriving at that airport at 18:30 in the evening, with a delay of more than 7 hours, plus 3 hours more of travel time to get to Bilbao. The suitcase did not arrive until August 4th. Reading the rights as travelers we ask for the reward of 600€ per passenger, in total 2400€; plus 150€ for the trip from Pau to Bilbao and 500€ for the delay of the suitcase. Thank you very much and we are waiting for your reward. That same day got this message: Dear Marliz Gonzales, Our Air France and KLM Customer Service team has received your request with reference C-5481165. However, due to an unexpected increase in workload as a result of exceptional circumstances, we are unable to respond to you within our usual timeframe. If your case involves a claim for compensation or reimbursement, you can now provide your bank details (IBAN, name and full address of the account holder). If applicable, this will enable us to process your claim as quickly as possible. We want to assure you that we are doing our best to reduce the waiting time as much as possible. Thank you for your patience. Yours sincerely, The Air France and KLM Customer Service Department Did not get anything else till January 2 2023. This was the message I got: Dear Mrs. Marliz Gonzales, Thank you for your message and I am sorry to take note of the situation that occurred with the delay of your flight DL098, the missed connection to Bilbao and the delay of your luggage. I would like to inform you that Air France - KLM handles correspondence from Delta Air Lines Customer Service department in Europe, therefore, on behalf of Delta, I offer you my sincere apologies. Regarding your request, I regret to inform you that since your flight departed from an airport located in the United States, and since Delta Air Lines is an EU airline, European regulations are not in force and therefore no compensation or reimbursement of expenses is possible. Regarding the delay of your baggage, I regret to inform you that since your claim was filed after the 21-day period from the delivery of your baggage (time limit stipulated by the Montreal Convention), it is not possible to obtain compensation or reimbursement of expenses, according to the current regulations. Please contact your travel insurance company to submit your claim for reimbursement. If you have any further questions, please do not hesitate to contact us through our Call Center at +34913754146. We look forward to offering you our services on your future trips and welcoming you back on board our flights. Cordially yours, Natalia Arias Air France KLM Delta Air Lines Customer Service.- Detroit-Bilbao
- Economy
Manex A
Verified | Mar 10, 2025Detroit-Bilbao
Economy
No reason given
I filed a claim on the Air France website, under the following number C-5481165 on September 7 2022. This was the message I wrote for the claim: (Was written in Spanish) I would like to claim the terrible trip I made with my 3 children, 2, 4 and 6 years old, from Detroit (USA) to Bilbao (Spain). I should have arrived in Bilbao at 11:25 in the morning and because some person did not do their job, when we arrived at the boarding gate in Paris I was told that we did not have the check-in for that flight, however I had the receipt of the suitcase that was checked in directly to Bilbao. Because of this incident we could not board the flight, even though the plane was in front of our noses and had not left the boarding gate. As there were no more flights to Bilbao and the next flights to Biarritz and nearby were full, we had to fly to Pau (France), 260 km away from our original destination, arriving at that airport at 18:30 in the evening, with a delay of more than 7 hours, plus 3 hours more of travel time to get to Bilbao. The suitcase did not arrive until August 4th. Reading the rights as travelers we ask for the reward of 600€ per passenger, in total 2400€; plus 150€ for the trip from Pau to Bilbao and 500€ for the delay of the suitcase. Thank you very much and we are waiting for your reward. That same day got this message: Dear Marliz Gonzales, Our Air France and KLM Customer Service team has received your request with reference C-5481165. However, due to an unexpected increase in workload as a result of exceptional circumstances, we are unable to respond to you within our usual timeframe. If your case involves a claim for compensation or reimbursement, you can now provide your bank details (IBAN, name and full address of the account holder). If applicable, this will enable us to process your claim as quickly as possible. We want to assure you that we are doing our best to reduce the waiting time as much as possible. Thank you for your patience. Yours sincerely, The Air France and KLM Customer Service Department Did not get anything else till January 2 2023. This was the message I got: Dear Mrs. Marliz Gonzales, Thank you for your message and I am sorry to take note of the situation that occurred with the delay of your flight DL098, the missed connection to Bilbao and the delay of your luggage. I would like to inform you that Air France - KLM handles correspondence from Delta Air Lines Customer Service department in Europe, therefore, on behalf of Delta, I offer you my sincere apologies. Regarding your request, I regret to inform you that since your flight departed from an airport located in the United States, and since Delta Air Lines is an EU airline, European regulations are not in force and therefore no compensation or reimbursement of expenses is possible. Regarding the delay of your baggage, I regret to inform you that since your claim was filed after the 21-day period from the delivery of your baggage (time limit stipulated by the Montreal Convention), it is not possible to obtain compensation or reimbursement of expenses, according to the current regulations. Please contact your travel insurance company to submit your claim for reimbursement. If you have any further questions, please do not hesitate to contact us through our Call Center at +34913754146. We look forward to offering you our services on your future trips and welcoming you back on board our flights. Cordially yours, Natalia Arias Air France KLM Delta Air Lines Customer Service.- Detroit-Bilbao
- Economy
Ania A
Verified | Mar 10, 2025Detroit-Bilbao
Economy
No reason given
I filed a claim on the Air France website, under the following number C-5481165 on September 7 2022. This was the message I wrote for the claim: (Was written in Spanish) I would like to claim the terrible trip I made with my 3 children, 2, 4 and 6 years old, from Detroit (USA) to Bilbao (Spain). I should have arrived in Bilbao at 11:25 in the morning and because some person did not do their job, when we arrived at the boarding gate in Paris I was told that we did not have the check-in for that flight, however I had the receipt of the suitcase that was checked in directly to Bilbao. Because of this incident we could not board the flight, even though the plane was in front of our noses and had not left the boarding gate. As there were no more flights to Bilbao and the next flights to Biarritz and nearby were full, we had to fly to Pau (France), 260 km away from our original destination, arriving at that airport at 18:30 in the evening, with a delay of more than 7 hours, plus 3 hours more of travel time to get to Bilbao. The suitcase did not arrive until August 4th. Reading the rights as travelers we ask for the reward of 600€ per passenger, in total 2400€; plus 150€ for the trip from Pau to Bilbao and 500€ for the delay of the suitcase. Thank you very much and we are waiting for your reward. That same day got this message: Dear Marliz Gonzales, Our Air France and KLM Customer Service team has received your request with reference C-5481165. However, due to an unexpected increase in workload as a result of exceptional circumstances, we are unable to respond to you within our usual timeframe. If your case involves a claim for compensation or reimbursement, you can now provide your bank details (IBAN, name and full address of the account holder). If applicable, this will enable us to process your claim as quickly as possible. We want to assure you that we are doing our best to reduce the waiting time as much as possible. Thank you for your patience. Yours sincerely, The Air France and KLM Customer Service Department Did not get anything else till January 2 2023. This was the message I got: Dear Mrs. Marliz Gonzales, Thank you for your message and I am sorry to take note of the situation that occurred with the delay of your flight DL098, the missed connection to Bilbao and the delay of your luggage. I would like to inform you that Air France - KLM handles correspondence from Delta Air Lines Customer Service department in Europe, therefore, on behalf of Delta, I offer you my sincere apologies. Regarding your request, I regret to inform you that since your flight departed from an airport located in the United States, and since Delta Air Lines is an EU airline, European regulations are not in force and therefore no compensation or reimbursement of expenses is possible. Regarding the delay of your baggage, I regret to inform you that since your claim was filed after the 21-day period from the delivery of your baggage (time limit stipulated by the Montreal Convention), it is not possible to obtain compensation or reimbursement of expenses, according to the current regulations. Please contact your travel insurance company to submit your claim for reimbursement. If you have any further questions, please do not hesitate to contact us through our Call Center at +34913754146. We look forward to offering you our services on your future trips and welcoming you back on board our flights. Cordially yours, Natalia Arias Air France KLM Delta Air Lines Customer Service.- Detroit-Bilbao
- Economy
Marliz G
Verified | Mar 10, 2025Detroit-Bilbao
Economy
No reason given
I filed a claim on the Air France website, under the following number C-5481165 on September 7 2022. This was the message I wrote for the claim: (Was written in Spanish) I would like to claim the terrible trip I made with my 3 children, 2, 4 and 6 years old, from Detroit (USA) to Bilbao (Spain). I should have arrived in Bilbao at 11:25 in the morning and because some person did not do their job, when we arrived at the boarding gate in Paris I was told that we did not have the check-in for that flight, however I had the receipt of the suitcase that was checked in directly to Bilbao. Because of this incident we could not board the flight, even though the plane was in front of our noses and had not left the boarding gate. As there were no more flights to Bilbao and the next flights to Biarritz and nearby were full, we had to fly to Pau (France), 260 km away from our original destination, arriving at that airport at 18:30 in the evening, with a delay of more than 7 hours, plus 3 hours more of travel time to get to Bilbao. The suitcase did not arrive until August 4th. Reading the rights as travelers we ask for the reward of 600€ per passenger, in total 2400€; plus 150€ for the trip from Pau to Bilbao and 500€ for the delay of the suitcase. Thank you very much and we are waiting for your reward. That same day got this message: Dear Marliz Gonzales, Our Air France and KLM Customer Service team has received your request with reference C-5481165. However, due to an unexpected increase in workload as a result of exceptional circumstances, we are unable to respond to you within our usual timeframe. If your case involves a claim for compensation or reimbursement, you can now provide your bank details (IBAN, name and full address of the account holder). If applicable, this will enable us to process your claim as quickly as possible. We want to assure you that we are doing our best to reduce the waiting time as much as possible. Thank you for your patience. Yours sincerely, The Air France and KLM Customer Service Department Did not get anything else till January 2 2023. This was the message I got: Dear Mrs. Marliz Gonzales, Thank you for your message and I am sorry to take note of the situation that occurred with the delay of your flight DL098, the missed connection to Bilbao and the delay of your luggage. I would like to inform you that Air France - KLM handles correspondence from Delta Air Lines Customer Service department in Europe, therefore, on behalf of Delta, I offer you my sincere apologies. Regarding your request, I regret to inform you that since your flight departed from an airport located in the United States, and since Delta Air Lines is an EU airline, European regulations are not in force and therefore no compensation or reimbursement of expenses is possible. Regarding the delay of your baggage, I regret to inform you that since your claim was filed after the 21-day period from the delivery of your baggage (time limit stipulated by the Montreal Convention), it is not possible to obtain compensation or reimbursement of expenses, according to the current regulations. Please contact your travel insurance company to submit your claim for reimbursement. If you have any further questions, please do not hesitate to contact us through our Call Center at +34913754146. We look forward to offering you our services on your future trips and welcoming you back on board our flights. Cordially yours, Natalia Arias Air France KLM Delta Air Lines Customer Service.- Detroit-Bilbao
- Economy
Elena C
Verified | Feb 24, 2025Madrid-San Jose
Economy
Successful claim
I put in a claim with AF, ref: C-9053466, for which the airline acknowledged receipt (attached above). However, after a few days when I checked the status, I saw they had closed it with no explanation. I made another claim but they never answered.
- Madrid-San Jose
- Economy
- Successful claim
Hamza Z
Verified | Feb 23, 2025Rio De Janeiro-Istanbul
Economy
Technical problems
My original flight was from Rio (GIG) to IST. My Paris CDG connection was cancelled for tech reasons. They provided an airport hotel room, some snacks and basic toiletry. After this cancelled flight the put me on a plane next morning (9:10) with connect flight to Istanbul from AMS. First leg was delayed so I missed the connection (they had given a ticket with one hour transfer time!). Then when I landed I was given a ticket AMS-DUS, DUS-FRA, FRA-IST. I objected and the transfer desk put me on a flight of Pegasus that day (15:55) and I arrived in IST after 21 hours delay (circa 21:00 on 05.02.2025). The airline(s) AF-KLM have so far refused so far any right for recompensation. But since then I still haven't received my 2 baggages, although they were identified (they called me after my intense follow-up) on the 7th of February - obviously having made a tour of DUS & FRA. It has been 16 days delay in baggages despite reassurance of speedy action. I'm hoping there will be a compensation for that too...- Rio De Janeiro-Istanbul
- Economy
Olga M
Verified | Feb 21, 2025Hamburg-Marrakech
Economy
Strike
Main claim at Air Advisor is # 235481 from my husband Yan Mitin (extra costs we had to bear are mentioned there, all the invoices are in his name) Initial Itinerary: - Hamburg to Marrakesh via Paris CDG (AF) on 14.03.24 - Casablanca to Hamburg via Paris (AF) on 28.03.24 Disruption Details: - On 12.03.24, Air France notified me of the cancellation of my outbound flight. A strike at Hamburg airport was the cause, prompting a rebooking through KLM via Amsterdam and Paris on the same date, which was acceptable and confirmed by me. - On 13.03.24, KLM informed me of the cancellation of the newly scheduled flight. The system auto-rebooked for 18.03.24, which was not feasible for my travel plans. To salvage my trip, I secured a direct flight from Berlin to Marrakesh with Ryanair on 16.03.24 and arranged transportation and accommodation to Berlin, incurring additional costs.- Hamburg-Marrakech
- Economy
Harsh L
Verified | Feb 20, 2025Marrakech-Calgary
Economy
Weather conditions
The airline rebooked the flight but the delay was of 20hours and I have to wait at the Paris Airport for 20hours and at the airport they didn’t provide me the lounge or hotel. Also, after 20hours of long wait my flight takes off from Paris to London Heathrow and there also a wait of 5hours, which caused back pain to me and I have urgent meeting on 19th February in Canada. Due to this cancellation and long delays, I couldn’t make up my meeting on 19th February.- Marrakech-Calgary
- Economy
Fidelis U
Verified | Feb 17, 2025Lagos-Frankfurt
Economy
Successful claim
My first flight arrived approximately 20 minutes late, causing me to miss my connecting flight. This delay was compounded by additional delays with checks, including bus transfer and security. As a result, I was forced to wait 9 hours for the next available flight, which severely impacted my important schedule and events that morning. Additionally, I am currently recovering from the flu, and the extended waiting time, lack of rest, and stress have further compromised my health and immunity. In the interim, I was provided with a €15 voucher for a meal, which was insufficient for the extended wait. Upon arrival at my destination, my baggage was delayed for 48 hours. I filed a report at the airport regarding the baggage issue and have attached the PIR form for your reference. During the 3-day wait for my baggage, I was forced to purchase essential items, including clothing and toiletries, and I have kept receipts for these purchases. I am seeking compensation for both the long flight delay and the delayed baggage, as well as reimbursement for the essential items I had to purchase due to the baggage delay. Thank you for your attention to this matter
- Lagos-Frankfurt
- Economy
- Successful claim
Pamela M
Verified | Feb 14, 2025Manchester-Johannesburg
Economy
Successful claim
No reason given
No information hiven, and incurred an extra flight to amsterdam the following morning, loosing a day vacation and severe emotional stress. Paris staff very unhelpful, the whole expetience was extremly traumatic. Will never recommend air france- Manchester-Johannesburg
- Economy
- Successful claim
Andreas B
Verified | Feb 13, 2025Economy
Zu lange standzeit auf dem rollfeld und weg zum terminal 2
Dear Sir or Madam, I am reaching out to express my disappointment with the way we were treated after missing our connecting flight from Paris to Frankfurt yesterday. We departed from Mauritius on February 11, 2025, at 10:35 AM on flight MK932 and landed in Paris at 7:30 PM. However, we were unable to disembark immediately, which caused us to miss our connecting flight AF1018 to Frankfurt at 8:45 PM. Unfortunately, the support provided by your airline in this situation was far from satisfactory. Instead of actively assisting us, we were simply sent to a hotel without any apology or clear instructions on how to get there. This was extremely frustrating and not what I would expect from a reputable airline. I kindly request a statement regarding this incident and information on whether we may be entitled to compensation. Best regards, Andreas Bischof- Economy
Phebe G
Verified | Feb 12, 2025Paris-Tel-aviv
Economy
No reason given
Flight AF962 (Mon, 20 Jan) from CDG Paris to Tel Aviv was cancelled by airline. I needed to book a separate airline to get to my final destination. Booked flight CDG to TLV on Arkia airlines for $461 (see receipt attached). I’m seeking refund for $461 due to the financial burden paying for an extra ticket, on top of the required compensation for a cancelled flight originating in the EU.- Paris-Tel-aviv
- Economy
Phanindra V
Verified | Feb 10, 2025Bangalore-Salt Lake City
Economy
No reason given
I booked a 1 stop journey from blr to slc on klm website for jan-20 but at the last moment they re-booked me to a two stop journey with an increase in travel time of 10 hours .I was supposed to reach SLC at 1pm but i reached at 11.30pm .when i protested i was told that in will be compensated for this ,when i raised the request for compensation ,it was denied saying that starting point and destination are not in europe .- Bangalore-Salt Lake City
- Economy
Lukas Olson B
Verified | Feb 9, 2025Miami-Oslo
Economy
Successful claim
No reason given
• Flight AF90 from CDG to MIA was 49 minutes late arriving. • Flight AF99 from MIA to CDG (our flight) was 45 minutes departing due to late arriving aircraft (this information was given by gate personnel) and then 44 minutes late arriving at CDG. • There is NO RECORD of unfavorable weather conditions at either CDG for AF90 or at MIA for AF99. • The delay of AF99 caused us to mis-connect at CDG and caused considerable inconvenience and disruption to our travel plans. We were over 5 hours late arriving at our final destination, Oslo.- Miami-Oslo
- Economy
- Successful claim
Ferdinand I
Verified | Feb 6, 2025Manchester-Lagos
Economy
No reason given
My flight to Paris was 11:15am on Friday but we were delayed till 14:30pm and when we got to Paris the flight to Lagos has departed- Manchester-Lagos
- Economy
Efemena A
Verified | Feb 3, 2025Gothenborg-Lagos
Economy
No reason given
Our plane turned back to paris enroute Lagos due to technical difficulties and were later arranged for another deoature flight to Lagos.On arriving Murtalala Muhammed international airport Lagos...my luggage was missing,I now file a missing form online but they sent me an sms that my luggage has been located on 2nd February 2025 but am yet to recieve as at the time am requesting for compensation.- Gothenborg-Lagos
- Economy
Tomasz A
Verified | Feb 3, 2025Gdansk-Brest
Economy
Influence by other flights
Flight from amsterdam was delayed so I miss another flight and I have to wait 10 hours in paris airport for another flight to brest- Gdansk-Brest
- Economy
Rita M
Verified | Feb 2, 2025Economy
I booked 2 wheel chairs but arrived with only one
Special assistants crew is TERRIBLE, Ill-mannered. He said had only one wheel chair and that I should had walk until check in, pushing the big cart and also he “tried “ that I put both suitcase (19 kg each one!) on the tapis roulant !!! I had open heart surgery ! This man was very tall and very rude! I ll never flight again with Air France for this reason- Economy
Eslam K
Verified | Feb 2, 2025Cairo-Atlanta
Economy
Technical problems
Flight was delayed due to operational reasons with less than 48 hours notice. Added delay of 12 hours in France and 14 hours in Cairo. Total amount of time added to trip was 26 hours. Was given hotel room voucher for one night stay at airport hotel. Did not retain the voucher. Seat upgrades were paid for also and not upheld.- Cairo-Atlanta
- Economy
Charles O
Verified | Feb 2, 2025Lagos-Helsinki
Economy
Technical problems
I already contacted the airline about it just recently. I actually did lost my job due to this event. I was supposed to resume back to work (Puhdas Group) on Monday, 11th of Nov., 2024 but the incident has caused my suspension from work and I haven't been called back to work till now. I arrived at Helsinki around 12pm on Monday, so there was no way I could resume at work that day. I tried to explain to my supervisor but I got shunned. Evaluating the amount of my loss at 5000euro is just a token compared to my loss.- Lagos-Helsinki
- Economy
Rahul R
Verified | Jan 28, 2025Mumbai-Paris
Economy
Don't remember
Claim raised with Air France - C-8956730 Responded that they cannot process any claim due to policy - that full itinerary was started and ended out of European Union. Let me know if you can help or you will respond the same. My earlier itinerary was for 23 hrs and it was extended up to 42 hrs. Air line has not provided any accommodation for Indian passport passengers however they provided accommodation to non Indian passengers. We spent all the night sitting on chairs.- Mumbai-Paris
- Economy
Radoslav G
Verified | Jan 28, 2025Amsterdam-Sofia
Economy
Please note that I was not denied boarding but downgraded to Economy class (see attached boarding pass vs ticket booking class). I experienced no other disruption or costs. Please note that I am currently expecting an answer regarding a delay related to my return journey in the same booking. I have not submitted a request with AirAdvisor regarding that disruption for now.
- Amsterdam-Sofia
- Economy
Hassen M
Verified | Jan 26, 2025London-Paris
Economy
No reason given
Missed my connect flight to Algiers. Rebooked me on a later flight and waited another 5 hours at Charles De gaule Airport.i arrive at 11.45 pm instead of 17.55 pm. I has to take a taxi with double fare hence my late arrival after midnight it's double fares in Algierd- London-Paris
- Economy
Cheng L
Verified | Jan 22, 2025Bogota-Hong Kong
Economy
No reason given
Finally, the flight arranged by Air France was a whole day later than the expected time. It was supposed to arrive in Hong Kong at 6pm on 14th, but I finally arrived in Hong Kong at 6pm on 15th, and stopped in Seoul on the way, which made me spend more money on food, and therefore I changed my flight from Hong Kong to another city, resulting in refund fee, which had a great impact on me- Bogota-Hong Kong
- Economy
Brian A
Verified | Jan 22, 2025Raleigh-durham-Lisbon
Economy
Problems at airport
I submitted a claim on January 4, 2025 to air france that was denied (claim # C-8966627) based on "extraordinary circumstance". The claim denial was emailed to me on January 15, 2025. The RDU to CDG delay caused a missed connection and I was moved to a later flight AF 1624 on December 19, 2024. I arrived at 15.10 at the final destination (rather than 11.20 per original itinerary). The inconvenience included a lengthy delay/wait at CDG airport. My girlfriend who was supposed to meet me at Lisbon Airport also had an extended wait in Lisbon airport while waiting for me to arrive on the later flight. We also missed out on 3+ hours that we were supposed to spend exploring the city of Lisbon if we had not been delayed.- Raleigh-durham-Lisbon
- Economy
Barbara S
Verified | Jan 21, 2025Amsterdam-Los Angeles
Economy
No reason given
I missed the connection twice due to the delay in Amsterdam and in Paris. I had to spend 6 hours in Amsterdam and the night in Paris. I lost $700 in work, and the trip last 36 hours. Unacceptable- Amsterdam-Los Angeles
- Economy
Fengjiao J
Verified | Jan 20, 2025Zurich-Marseille
Economy
Influence by other flights
I got accomodation for 29th and alternative flight the following day, ended up being in Marseille 6 hours later than planned. My friend had to stay in the airport overnight because we fly from two different places and meet up there- Zurich-Marseille
- Economy
Olusesan O
Verified | Jan 18, 2025Lagos-London
Economy
My flight 23:50pm AF149 from Lagos to Paris did not depart on time as scheduled it was delayed for over an hour because the pilot announced that the refuelling truck was faulty so they had to delay to get a new refuelling truck. When we landed in Paris, due to the initial delay in Lagos, I then missed my 07:35am connecting flight to London Heathrow on AF1680. When I then went to Air France customer service to get on the next flight at 10am they said it was fully booked and could not get me on a flight until 1:45pm which was totally unacceptable, because I had to be in London before 12pm that day for a business meeting. In order to make my London appointment I then had to take the EuroStar train to get into London on time.
- Lagos-London
- Economy
Papekimintang C
Verified | Jan 18, 2025Los Angeles-Diass
Economy
Technical problems
My flight got delayed on the 28th then when I got on the plane we sat at the runway for 3 hours because of a technical issue. Then they told us to get off the plane and the flight was cancelled at midnight we had to uber home and I had to uber back the next day to get on my rescheduled flight. I missed all my connecting flights in the process.- Los Angeles-Diass
- Economy
Jeroen P
Verified | Jan 18, 2025Amsterdam-Paris
Economy
No reason given
First flight was cancelled without explanation, then rebooked to another Air France flight, then that was cancelled too, total delay over 6 hours, arriving 18 instead of before 12. Very inconvenient for the rest of business day.- Amsterdam-Paris
- Economy
Eunice Nahyun S
Verified | Jan 16, 2025Paris-Seoul
Economy
No reason given
Flight from paris to amsterdam was delayed, they did not give details as to why it was delayed. Because of the delay, i couldnt take the plane from amsterdam to incheon. They booked me the same flight in the next day, resulting in a 24 delay in my travel in total.- Paris-Seoul
- Economy
Himanshu K
Verified | Jan 15, 2025Philipsburg-Amsterdam
Economy
Weather conditions
I was going through security check during transit at passport control and the scanner declined my ticket I had to go back to customer service and retrieve a new ticket for the next flight which was 2-3 hours after my cancelled flight- Philipsburg-Amsterdam
- Economy
Rachel B
Verified | Jan 13, 2025Portland-Glasgow
Economy
No reason given
We had a booking leaving on 5 January 2025 from PDX to GLA, with a flight change in AMS: Booking reference: KAQNJP PDX-AMS flight: AF5196/KL0616 AMS-GLA flight: AF8338/KL0937 We booked through Air France, but the flights were operated by KLM. We were due to get into GLA on 6 January at 9:55am. However, our flight from PDX to AMS (AF5196/KL0616) was delayed by an hour, which meant we couldn't make our connecting flight from AMS to GLA. We were automatically rebooked on a flight from AMS to DUB (KL1139), and then DUB to GLA (EI3226), adding an extra connection to this long journey. We arrived in GLA at 16:15, over 6 hours after we were due to arrive. In addition, because our flight from AMS to DUB (KL1139) was delayed by over an hour, we had a very tight connection in DUB, which was difficult as we had to go through immigration and security again, and had to run through the airport. Our checked bags did not arrive in GLA with us, and took 5 days to be delivered. As the distance from PDX to GLA is 7,340 km, and we arrived over 6 hours after we were due to arrive, each of us should receive GBP 520 in compensation. I contacted KLM directly to request compensation, and received this reply on 13 January: "Dear Rachel Baker, Thank you for your email dated 08 January 2025. I am sorry that your flight AF5196 operated by KL616 from Portland to Amsterdam on 05 January 2025 was delayed due to weather reasons (De-icing the aircraft). Unfortunately, the delay of your first flight caused you to miss your connecting flight. However, the reason for this delay is regarded as an extraordinary circumstance and therefore the compensation set by EC Regulation 261/2004 does not apply. We have complied with our obligations to limit as much as possible the inconvenience caused by this circumstance, by offering a re-routing. Therefore, I cannot respond favorably to your request. Furthermore, regarding your baggage concern, we have reviewed your claim and note that your last flight was operated by Aer Lingus. The operating airline is best placed to handle claims related to flight baggage delays, cancellations, and other disruptions. Therefore, we kindly ask you to direct your claim to Aer Lingus, who will be able to assist you further. To submit your claim to Aer Lingus, please complete the online form available in the 'Complaint, claim or feedback' section of the Aer Linguswebsite. We sincerely apologise for any inconvenience you may have experienced and appreciate your understanding in this matter. We hope to have the opportunity to see you again in the future. We value your loyalty to us. Best regards, Umesh KLM Customer Care Assistant" However, on January 5, well before the PDX-GLA flight was due to take off we received an email (attached) saying the flight was delayed 'because the aircraft arrived too late from its previous flight'. I understand that delays due to late arrivals are not extraordinary circumstances. It seems unlikely that the de-icing happened in Portland, as the weather at PDX on January 5 ranged from 48 to 54 degrees F (9-12C). We first received emails about our flight re-bookings at 4:51am (Pacific time), over 8 hours before the originally scheduled departure of our PDX-AMS flight, which also supports the idea that any weather problem affected our plane coming into PDX, rather than our actual flight out of PDX.- Portland-Glasgow
- Economy
Laveena S
Verified | Jan 11, 2025Toronto-Torino
Economy
Successful claim
No reason given
Flight was disrupted beyond our circumstances. We were told by airport personnel that the flight would be held. It was not. Now I am behind on returning to Torino and won’t arrive for another 7 hours. I had transit home planned and now I have to pay out of my own pocket for the journey, not to mention the countless other cancelled plans.- Toronto-Torino
- Economy
- Successful claim
Lorna W
Verified | Jan 11, 2025Economy
The check in person charged us $500usd for excess baggage
Pre flight complaint - My husband and I checked in together and had a joint baggage allowance of 70kgs for our entire journey booked through Singapore airlines. The check in desk person for KLM incorrectly assigned 2 cases to myself and one to my husband, this caused me to show a 10kg excess baggage amount and he charged me $500USD, even though it left my husband around 12kgs underweight. I have complained and they ignore me, I have gone to ADR and had no response to date. As you can imagine paying this amount at the start of your holiday severely impacts your holiday and the stress with still trying to resolve this issue from October is unbearable! I think they are hoping I will just let it go and I will not!
- Economy
- Loss: €487.59
- Desired solution
Refund
Eloy G
Verified | Jan 11, 2025Houston-Munich
Economy
Not a complete description of events, but the last two emails with details sent to Air France. A normal business would care what they’ve done, these people do not! I want to make clear that because of Air France, that a vacation that had been planned for almost a year was only salvaged and not enjoyed as it should have been. We were forced to wait at CDG for 14 hours all because your gate people would not allow us to board, even though our flight had not yet departed from the gate. We were two of at least 9 in the same situation. It seems to me that an extra 15 minutes would have been more than worth it instead of making 9 AF customers have to go through an unbelievable inconvenience at a very substantial cost, not only financially but also psychologically. Vacations are supposed to be a way to release the pressures of work and ones everyday life. In this instance we were made to wait in the terminal in discomfort. AF could have at least given us access to the AF lounge to help make the waiting tolerable. On top of that, when we arrived in Munich, there was not one AF employee there to help us. Our apple airtags showed our bags to be at the airport, but without anyone there to help, we had to leave the terminal without any toiletries, etc that were in our bags, then we spent a large part of the next two days on frustrating calls with your customer service line and having to spend our vacation shopping for outfits for the festival, normal clothes, toiletries and electronics to help us get through the time without our personal belongings. Then when we finally received our bags, we discovered that one of our bags was abused and the case at the top handle had cracks on both sides, because your baggage handlers were abusing our personal belongings. Now in trying to resolve all this mess, AF has been non-responsive despite making now 16 calls to customer service. Seven of which I was told the matter was being "escalated", 4 hang ups during conversation and absolutely no response from claims since Nov for an incident that took place Sept 21-24 I have practically begged for a direct contact to ask for help, yet to date we have received nothing but misdirection and falsehoods from Air France. I ask that you please resolve this issue so we can get on with our regular lives and put this behind us. I want to make clear that because of Air France, that a vacation that had been planned for almost a year was only salvaged and not enjoyed as it should have been. We were forced to wait at CDG for 14 hours all because your gate people would not allow us to board, even though our flight had not yet departed from the gate. We were two of at least 9 in the same situation. It seems to me that an extra 15 minutes would have been more than worth it instead of making 9 AF customers have to go through an unbelievable inconvenience at a very substantial cost, not only financially but also psychologically. Vacations are supposed to be a way to release the pressures of work and ones everyday life. In this instance we were made to wait in the terminal in discomfort. AF could have at least given us access to the AF lounge to help make the waiting tolerable. On top of that, when we arrived in Munich, there was not one AF employee there to help us. Our apple airtags showed our bags to be at the airport, but without anyone there to help, we had to leave the terminal without any toiletries, etc that were in our bags, then we spent a large part of the next two days on frustrating calls with your customer service line and having to spend our vacation shopping for outfits for the festival, normal clothes, toiletries and electronics to help us get through the time without our personal belongings. Then when we finally received our bags, we discovered that one of our bags was abused and the case at the top handle had cracks on both sides, because your baggage handlers were abusing our personal belongings. Now in trying to resolve all this mess, AF has been non-responsive despite making now 16 calls to customer service. Seven of which I was told the matter was being "escalated", 4 hang ups during conversation and absolutely no response from claims since Nov for an incident that took place Sept 21-24 I have practically begged for a direct contact to ask for help, yet to date we have received nothing but misdirection and falsehoods from Air France. I ask that you please resolve this issue so we can get on with our regular lives and put this behind us. Thank you. Series of events: Arrive Paris on time Sept 22. Plane parks on tarmac and it takes over 45 min to deplane and get bussed to customs. Air France officials had no one stationed to productively help transfers. It takes almost 45 min to clear customs. Had to catch another bus to the terminal where connecting flight was leaving from which took at least 20 min. Plane was at gate but gate attendants would not open doors to let us board. We were 2 of 9 people. We spent almost an hour getting rebooked and no toiletries or vouchers to eat were issued. We waited 12 hours+ to take the next flight. We arrive Munich and no one for Air France is present to get guidance etc. Our bags were not with the flight so we went to our hotel. The next morning we call AF to report the lost bags. They issue a claim reference, and tell us to buy what we needed to continue the trip. About 42 hours after we arrive in Munich our bags arrive at our hotel and they have been damaged by the AF handlers. We call AF to report and they tell us to include with our compensation claim within 21 days. To date, no compensation has been given and dealing with these a-holes has been insulting and difficult!!
- Houston-Munich
- Economy
William B
Verified | Jan 9, 2025Paris-Newcastle
Economy
No reason given
Yes they offer me a voucher of 15€ but I don't have the photo with me but I don't sign anything- Paris-Newcastle
- Economy
Fengjiao J
Verified | Jan 8, 2025Marseille-Zurich
Economy
Successful claim
Influence by other flights
I got accomodation for the 7th, and alternative flight AF1114 on 8th, arrived Zurich at 10:25am. I have to reschedule my morning meeting woth my supervisor.- Marseille-Zurich
- Economy
- Successful claim
Fengjiao J
Verified | Jan 8, 2025Zurich-Marseille
Economy
Influence by other flights
I got accomodation for 29th and alternative flight AF7330 on 30th, back to Zurich at 08:55(+1 day). I have to reschedule my morning meeting with my supervisor, which is annoying since he's busy.- Zurich-Marseille
- Economy
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