Air France complaints: comments, page 5
521 comments
Flutra S
Verified | Jan 16, 2026
Helsinki-New York
Economy
Successful claim
Please not that the name on the PIR is my sisters name( Lura Smailhasanaj) which I have written at the address option when I filed the report at the airport, at the airport they told me that is okay. But the passenger name(my name) is Flutra Smailhasanaj, which is shown in every document such as ticket, boarding pass, baggage inventory claim form at Air France etc. Air France has been very unhelpful with this case, and its already one week since I have arrived in New York and I still do not have my luggage. I was only able to file another form online(baggage inventory claim form) which is supposed to help them locate my luggage and continue with intensified tracing. I am leaving New York in the next week on 23rd of January, and this is very stressful and frustrating and inconvenient to loose all your belongings because of someone elses lack of work ethic. I had so many valuables for me in my luggage, and if the luggage is not delivered in the next few days before I go back, it will be even more difficult for me personally. I had to buy necessities like underwear, nightwear, hygiene products and a change of clothes because I did not have any carry on luggage with me, and if this situation continues I will have to get other necessities during this stay.
- Helsinki-New York
- Economy
- Successful claim
Leena G
Verified | Jan 13, 2026Duesseldorf-Mumbai
Economy
Successful claim
No reason given
At Paris CDG airport we received two vouchers for food and refreshments for 11 and 15 euro from Air france, I do not have receipts for the same but attaching sms received from them. We need to show our boarding pass to get meal there.- Duesseldorf-Mumbai
- Economy
- Successful claim
Liyan G
Verified | Jan 13, 2026Shanghai-New York
Economy
Claim escalated to airline
No reason given
I use my voucher for 15 EUR. So I have not kept it in hand now. But I can provide you with the new ticket which is given by the airline- Shanghai-New York
- Economy
- Claim escalated to airline
Loretta Z
Verified | Jan 12, 2026Economy
Air France Snowed Europe and Denial
I never took the flight I paid for my friend on my American credit card round trip and I was to return to Amsterdam for recovery. Snowed in Europe for days but did not know. Packed luggage, ordered uber and guest had to stay 4 extra days and I purchased additional ticket so person Myong JANSZEN could return to home and work. We went to RDU Air France when we got notice of cancellation 3 hours before flight! They said we they could not rebook they only did check ins! I want Justice.,
- Economy
James G
Verified | Jan 12, 2026Chicago-Barcelona
Economy
I attempted to I made multiple attempts to contact both the airport and Air France regarding my mishandled baggage. Each time, I was left waiting online for several hours without receiving any response or assistance. This lack of communication has been extremely frustrating and has caused significant inconvenience, especially while traveling. Given the delay, poor communication, and impact this situation has had on my trip, I am requesting an appropriate refund and compensation.
- Chicago-Barcelona
- Economy
Anonymous member
Verified | Jan 10, 2026Premium economy
I was downgraded on replacement flight
My flight was cancelled due to weather and air France rebooked me with virgin Atlantic but I was downgraded from premium economy to economy. This caused great hardship as it am over 80 and my 88 year old husband is recovering from a recent broken hip surgeryOverall
I was downgraded on replacement flight
- Premium economy
- Loss: €189
- Desired solution
Sujatha Y
Verified | Jan 10, 2026Paris-Mumbai
Economy
Terrible customer service, poor communication and no handholding when flights get delayed and connecting flights are not being accommodated
My journey from Austin to Mumbai (HX98YR). The flight from JFK was late by more than two hours due to which i missed my flight from CDG to Mumbai. After I approached the Air France customer care, they accommodated in Flight No.AF214 from CGD to New Delhi and booked a flight VS 8740 from New Delhi to Mumbai (the ticket is attached herewith). When I reached New Delhi, to my dismay after a long wait of one hour I was told that my baggage has not arrived in New Delhi. Indigo Airlines indicated that they cannot accommodate me in any flight from New Delhi to Mumbai and the details indicated in the ticket were not reflecting in their system. I had to then book another ticket from New Delhi to Mumbai at a cost of Rs.28947/- (ticket enclosed). I hope the amount will be reimbursed to me without fail. Being a senior citizen and travelling all alone it caused me a lot of stress. Further, the baggage was delivered to me after three days. I also request you to compensate me for the delay in getting the baggage.Overall
- poor customer service
- Paris-Mumbai
- Economy
- Desired solution
Refund
Expenses reimbursement
Keith T
Verified | Jan 10, 2026Paris-Birmingham
Economy
My first flight linked to my other open case was delayed by several hours, resulting in me missing the flight detailed in this claim. I had to stay over night in the airport as they had no hotels available, no hot food for hot drink was provided only a box filled with crackers and a small tin of fish paste. With the new flight booking I will only be arriving in Birmingham at 09:30am on the 10th of January approximately 12 hours later than scheduled.
- Paris-Birmingham
- Economy
Lesley E
Verified | Jan 9, 2026Edinburgh-Phuket
Economy
No reason given
We booked a package holiday from Edinburgh to Thailand. Our flight was delayed in Edinburgh and caused us to miss the connecting flight from Paris to Thailand. The plane was still there and door wasn't even closed but they didn't let us on. We then had to wait around 8 hours to get a flight to Saudi Arabia then wait there for another 6 hours to get connecting flight to our destination. We had saved up a lot of money and worked extremely hard to do so , so loosing a full day was extremely disappointing then to top it all off , when we arrived in Thailand we had no luggage! We then spent our 1st couple of days emailing/contacting airlines etc to try and find out where it was but with next to no communication or help made all this very stressful. We then had to go and buy clothes , sunglasses etc which was not part of our plans. All in all it's been terrible, we feel completely let down by Air France and will never use them again. Flying home today and still no idea as to where our luggage is. We arrived in Thailand around 17 hours after we were meant to.- Edinburgh-Phuket
- Economy
Lesley E
Verified | Jan 9, 2026Phuket-Edinburgh
Economy
No reason given
We missed our connecting flight in Paris on the way to Phuket due to our initial flight from Edinburgh being delayed. During this process our luggage has been lost and despite many emails, phone calls and WhatsApp’s no one has been in connect. Therefore we have spent our full week with no belongings. We also missed a full day of our holiday due to our flights being changed. Today we are flying home, and have just been informed that our flights have now been changed due to cancellations. This means we will get home almost 24 hours later meaning I will miss a day of work.- Phuket-Edinburgh
- Economy
Arne Michael L
Verified | Jan 8, 2026Copenhagen-Paris
Economy
Successful claim
“My family and I were going to visit Paris and see Swan Lake on January 4th at 3:00 PM. We had planned to spend the morning sightseeing, but instead we had to deal with clothing and toiletries. We lost an entire morning because of this problem and are very dissatisfied. “We travelled on January 3rd, and the luggage arrived at our home in Sweden on the afternoon of January 7th. (5 days)".
- Copenhagen-Paris
- Economy
- Successful claim
Pritsana B
Verified | Jan 6, 2026Birmingham-Bangkok
Economy
Told we couldn’t board the plane because they had overbooked. Tried to check-in online the day before but couldn’t scroll down to necessary nationality. Then told we had to get another flight with Saudi airlines 3.5 hours later than original flight and had to detour into Jeddah before Bangkok. Had to wait with my girlfriend who doesn’t speak English for approximately 3 hours which caused me more expenses through parking. She then didn’t depart BHX until 15:30pm, 5 hours later than original flight. Arrived in Bangkok at approximately 15:00pm on the 5th Jan. 7.5 hours later than original arrival time.
- Birmingham-Bangkok
- Economy
Nayan A
Verified | Jan 6, 2026Phoenix-Hyderabad
Economy
The 1st flight which was from phoenix to paris was delayed by more than an hour, due to which I missed my connecting flight to Mumbai. After 4 hrs of wait in customer support, I finally got another flight for next day which they arranged. They refused to give me an accommodation in the beginning, after lot of complaints, they finally gave me an hotel in the evening, after entire day of fighting. I finally made the other flight and reached my destination 24 hrs later than planned which was 5th JAN instead of 4th jan
- Phoenix-Hyderabad
- Economy
Magdalena A
Verified | Jan 5, 2026Nantes-Krakow
Economy
I was denied bording, as due to the weather conditions, I could not arrive to the airport in Nantes, but I went straight to Paris, no information was provided to me that I will be denied boadring, my borading pass was sent to me by email, I passed security szans with my boarding pass, but was denied boarding saying I did not take the first flight, no refund or other ticket was offered to me, I had to purchase another one
- Nantes-Krakow
- Economy
Alexis T
Verified | Jan 4, 2026Manchester-Douala
Economy
Claim escalated to airline
All my 2 soutes case , was 23kg. My tags number is -AF539758 - AF539709. No one call me regarding that till today.
- Manchester-Douala
- Economy
- Claim escalated to airline
Alexis T
Verified | Jan 4, 2026Manchester-Douala
Economy
Is 2 full suitcases have not arrive . No one called me regarding. My ticket : is AF539758 AF539709
- Manchester-Douala
- Economy
Anonymous member
Verified | Jan 3, 2026Barcelona-Paris
First
N'A JAMAIS ETE UNE BONNE COMPAGNIE, ET CELA N'A CHANGE PAS DEPUIS LES 45 ANS DEPUIS MON PREMIER VOL SUR SES LIGNES AERIENNES.
CHECKED IN AT BARCELONA AIRPORT ON 2/22/2025 AND RECEIVED BUSINESS CLASS SEAT BOARDING CARD. ONE HOUR LATER WHEN I TRIED TO BOARD I WAS TOLD WITHOUT AN EXPLANATION THAT I HAD BEEN DOWNGRADED TO AN UNDESIRABLE SEAT IN ECONOMY (I HAD RESERVED A DESIRABLE AISLE SEAT FOR MYSELF BEFORE BUYING THE UPGRADE). I ASKED FOR AN EXPLANATION, AND INSTEAD OF MOLLIFYING A INCONVENIENCED PASSENGER THE CLERK SHOUTED AT ME, "IT'S LEGAL." WHEN I BOARDED, I SAW THAT THERE WAS ANOTHER FAT AMERICAN IN MY SEAT, OBVIOUSLY A MORE VALUED PASSENGER THAN I. WROTE TO AIR FRANCE FOR AN EXPLANATION, YET ONLY RECEIVED A HALF-HEARTED CANNED FORM LETTER APOLOGY AND A REMINDER THAT THEY HAD FULFILLED THEIR CONTRACT BY REFUNDING MY MONEY. INADEQUATE. AIR FRANCE HAS ALWAYS BEEN A SHITE COMPANY, AND THIS JUST REMINDED ME. THERE ARE COMPETITORS AT LOWER PRICES, SO WHY PAY A PREMIUM PRICE FOR RYANAIR-CALIBRE SERVICE? NEXT TIME THIS HAPPENS, I AM GOING TO TELL THEM I AM NOT GOING AND TO REMOVE MY SUITCASE FROM THE AIRCRAFT FOR ME TO TAKE ON A COMPETITOR'S LINES.Overall
- DOWNGRADED WITHOUT AN EXPLANATION
- Barcelona-Paris
- First
- Desired solution
Maricel E
Verified | Jan 3, 2026Amsterdam-Rome
Economy
No reason given
My flight departing from Berlin got delayed; I missed my flight from Amsterdam to Rome. Next day, rebooked flight from Amsterdam to Rome was cancelled by airline.- Amsterdam-Rome
- Economy
Anna T
Verified | Jan 2, 2026Milano-New York
Economy
Successful claim
No reason given
My flight from Milan to Paris was delayed and the flight from Paris to JFK took off several minutes early. This caused me to miss the connecting flight. I had to stay in Paris until the next day and this caused a delay of over 18 hours. I filed a claim with Air France but they repeatedly made up different reasons to deny the claim. First they lied and said my flight was cancelled due to air traffic control. This was false, as the flight was just delayed, not cancelled. Then they just kept saying that they will not provide a different answer to the claim. Even though I asked why they denied the claim, they would not provide a reason for the denial.- Milano-New York
- Economy
- Successful claim
Vaishnav G
Verified | Dec 30, 2026Hyderabad-Paris
Economy
Successful claim
We were extremely troubled without the baggage. We had to re-purchase all our warm wear and medicines. Also, the food that we carried was in those bags so we had to buy food from outside. It was a horrible experience. Helpless feeling
- Hyderabad-Paris
- Economy
- Successful claim
Toyah L
Verified | Dec 30, 2026Paris-Phuket
Economy
Claim escalated to airline
This flight disruption caused us significant inconvenience and expense as we met family from South Africa in Thailand and after missing our connecting flight, we arrived 1 x day later than planned. The next day was spent shopping for clothes and toiletries for 4 x people as we had nothing. We therefore lost 2 x days of our 14 day holiday which is time with our loved ones we cannot get back. This on top of 2 x days of travelling which should of been one day, and 5 x days of no luggage was very frustrating. My daughter's medicines and my prescription contact lenses were in my luggage and having to hunt for these items in a foreign country was very distressing. This was my children's first holiday and it was almost ruined by this experience. We also paid for a direct flight from Paris and then got down graded to another connecting flight via Doha which caused a day's delay, which had additional expenses of airport transfer and additional accommodation which could have been avoided. I am looking for full compensation for this frustrating and traumatic experience.
- Paris-Phuket
- Economy
- Claim escalated to airline
Eloisa D
Verified | Dec 29, 2026Vienna-Buenos Aires
Economy
Claim escalated to airline
We dispatched 6 pieces of luggage at Vienna Airport and only received 5 in Buenos Aires. 2 of which were broken. I made the claim and after going to a luggage repair storage two days after I got a new one back and one repaired. However the missing Lugagge, a dark blue medium size Luggage was last seen at Atlanta International Airport when after border control we had to pick it up at belt and dispatch it again, but no new tags were assigned. It was one of our 6 luggage pieces and is the only one missing. We had no news since and my two daughters have been without their cloths since. Their Christmas set lost, several Christmas gift never arrived and we are now going to Patagonia without the proper shoes and clothing.
- Vienna-Buenos Aires
- Economy
- Claim escalated to airline
Joseph Alexander P
Verified | Dec 25, 2025Milan-Birmingham
Economy
Dear Customer Relations Team, I am writing to formally raise a complaint and request compensation regarding the significant delay of my luggage on Christmas Day, despite having paid an additional fee specifically to ensure my luggage travelled on the same flight as me. In addition to the cost of the flight itself, we paid a considerable extra amount for checked luggage, with the clear expectation that our bags would be transported on our booked flight. However, upon arrival at our destination, we were informed that our luggage had not been placed on the aircraft at all. At the airport, we were assured by your staff that the luggage would be sent on the very next flight that same evening and that we could collect it on Christmas morning. Based on this information, we returned to the airport on Christmas Day, only to be informed that the luggage had not been placed on that second flight either. As a result, we were forced to wait over three hours at the airport on Christmas Day for our luggage to finally arrive on a later flight. This caused a major disruption to our Christmas plans and resulted in significant additional expenses and inconvenience. Due to the delay and incorrect information provided: We incurred £95 in airport parking fees while waiting for the luggage. We had to travel to Wales (a 2-hour drive each way) and then return again the following morning, resulting in substantial fuel costs. We lost a large portion of Christmas Day sitting in an airport waiting for luggage that should have arrived with us. The stress and inconvenience were particularly upsetting given the time of year and the assurances we were repeatedly given. This situation was entirely avoidable, especially considering we paid extra specifically for the service of having our luggage on the flight, which was not delivered. The repeated failure to load the luggage, combined with incorrect guidance from airport staff, caused unnecessary expense, travel, and distress. I am therefore requesting compensation for: The additional parking costs (£95) Fuel and travel expenses incurred due to repeated airport journeys (£50) The inconvenience, disruption, and loss of time on Christmas Day The failure to provide a paid-for baggage service I would appreciate a prompt review of this matter and a fair resolution in line with your customer service commitments and baggage delay policies.
- Milan-Birmingham
- Economy
Rovanny C
Verified | Dec 24, 2025Dubai-Barcelona
Economy
There was not information about late departure. They already emailed change my flight same one dat before, from 11 to 12 but we depart almost 1pm. Arrived late and the crew just told me that I have to go to Air France costumer service that they will change me to another flights after 4 hrs waiting in the airport. Flight Paris to Barcelona was 9,05 but we depart after 30 mins or even 9:40. I’ve been traveling more than 18 hrs. But no information in anything why all flights was delayed. Arrival final destination in Barcelona 11:35 pm. Arrived after more than 4 hrs
- Dubai-Barcelona
- Economy
Kruthvik M
Verified | Dec 23, 2025Raleigh-durham-Bangalore
Economy
this claim is only losses incurred for additional baggage paid for connecting domestic flight due to mishandled baggage by airfrance
- Raleigh-durham-Bangalore
- Economy
Andres G
Verified | Dec 22, 2025Paris-Warsaw
Economy
Dear all, I am writing to formally request reimbursement for the expenses I incurred due to the loss of my luggage. Upon arriving in Warsaw, Poland, from Brazil, I was left without both of my checked suitcases, which contained all of my clothes and personal belongings. Given the cold winter weather conditions in Warsaw, I had no alternative but to immediately purchase essential clothing and items for both myself and my wife. These expenses were incurred solely because both of my pieces of luggage were lost under your responsibility. I therefore request full reimbursement for all reasonable costs associated with the replacement of these necessary items. Please let me know the next steps and any documentation you require so that this matter can be resolved as soon as possible. I look forward to your prompt response. Kind regards, Andres Castro...Your case reference: C-10541410
- Paris-Warsaw
- Economy
Mostafa K
Verified | Dec 21, 2025Houston-Cairo
Economy
We were a group of six passengers, and the airline delayed a total of 13 checked bags belonging to us. When the baggage was finally returned, I noticed that two Apple AirTags attached to the bags were missing, and several of the bags showed visible damage, including scratches, dents, and deformation. Each bag was returned in worse condition than when it was checked in, and the missing tracking devices raise additional concerns about how the luggage was handled during the delay.
- Houston-Cairo
- Economy
Katelyn G
Verified | Dec 21, 2025Honolulu-Frankfurt
Economy
Successful claim
No reason given
Hello. I have called the airline , And all they did was direct me tot his website. My flight for December 4 to Frankfurt from Paris was cancelled without notice. I was not offered a new flight, nor was a hotel offered, and they did not offer alternate transportation to my final destination. I had to pay out of pocket for a hotel after i had already been travleing international for a day. I also had to purchase my own train ticket out of pocket to reach my final destination. They also were not able to give me my bag the day the flight canceled, now I am back in the United States, and still have not recieved my luggage. I filed a baggage loss claim that same night, still no luggage in my possession. This has resulted in me having to be toiletries and clothing and other necessities over to make up for everything lost in my luggage. I am back form my trip now, and continuing to have to purchase clothes and toiletries just for my day to day life, because most of what I own was in that bag. The delivery company has not been helpful in delivering, and I have no clue where my bag is. Ultimately, I am super disappointed and financially strained from this situation. I still do not have my personal belongings, no refunds, no compensations and even was stranded in a foreign country with no where to stay and nothing with me. I lost time out of an important trip with a significant other while being on leave from Active Duty military to make this trip. I have been on the phone with them and no help.- Honolulu-Frankfurt
- Economy
- Successful claim
Jessica C
Verified | Dec 15, 2025Miami-Barcelona
Economy
My baggage was lost, and still it has not been GIVEN to me, even to Air France sent me an email my luggage was on the way to Barcelona, but Barcelona said they have not received my baggage.
- Miami-Barcelona
- Economy
Mahfoudh A
Verified | Dec 13, 2025Casablanca-Manchester
Economy
Problems at airport
I have booked the flight and when I arrived at the airport they said that i can’t go because I don’t have EU visa and i ‘m doing an escal so i don’t need it- Casablanca-Manchester
- Economy
Anonymous member
Verified | Dec 11, 2025Paris-Algier
Economy
Air france and delay and i dont have a name
Flight delay and missing luggages at airport and we been waiting for seven hours and missing next flight for next destinationOverall
- Delay and missing bags
Flight wasbokay
- Paris-Algier
- Economy
- Desired solution
Douglas S
Verified | Dec 9, 2025Paris-Boston
Economy
Successful claim
No reason given
We were bused to a gate outside the international terminal, waited in a cold jet bridge for 50 minutes. Asked to exit to a bus, waited in a cold stairwell for another 20 min. Got on a bus to go back to the international terminal, waited another 20 minutes on a cold bus before offloading. Plane then departed over 4 hours late, arriving 3 1/2 hours late. We got an $11 food voucher per person.- Paris-Boston
- Economy
- Successful claim
Elise R
Verified | Dec 1, 2025Torino-Boston
Economy
No reason given
We were delayed by over 24 hours because we missed our connection in Paris. The TRN-CDG flight had been delayed. Air France claims this is due to issues at a security checkpoint, without indicating at which airport and how this affected our flight.- Torino-Boston
- Economy
Jeremy S
Verified | Dec 1, 2025Torino-Boston
Economy
No reason given
The plane arrived in Turin late, so we were late departing from Turin. Air France claims this was due to delays at a security checkpoint, but has not specified at which airport nor how this was related to our flight. We never received any proof of this explanation.- Torino-Boston
- Economy
Shkar H
Verified | Nov 30, 2025Bordeaux-Stockholm
Economy
Claim escalated to airline
Technical problems
I was offered a flight about 30 hours later than original. I was able to find a different flight from another airport (paris) and travelled their. The airline first couldn't get me new tickets but after some calls they finally- Bordeaux-Stockholm
- Economy
- Claim escalated to airline
Nikolas D
Verified | Nov 30, 2025Oslo-Auckland
Economy
Claim escalated to airline
After filing the claim with Air France, they redirected me to China Eastern Airlines, claiming they should cover my expenses. China Eastern Airlines are nor answering my requests, which is why I would like to proceed through you.
- Oslo-Auckland
- Economy
- Claim escalated to airline
Wiqanose G
Verified | Nov 29, 2025Entebbe-Manchester
Economy
The flight has been changed the time and I am not able to travel on the change time Final destination 10:10am
- Entebbe-Manchester
- Economy
Isreal Arhusurayere E
Verified | Nov 28, 2025Lagos-Venice
Economy
No reason given
Dear AirAdvisor Team, Thank you for reviewing my claim, No. 546600. I would like to clarify that Air France/KLM did not send any cancellation notification to me or the other passengers for the flight to Venice on 07.03.2023. We only became aware of the cancellation at the airport/on the day of travel, and no prior email or SMS was provided. As a result, I cannot upload a cancellation notification email. However, I can provide alternative supporting documents such as our e‑tickets/itinerary, boarding passes, and correspondence with the airline after the disruption. Please confirm if these documents are sufficient for your lawyers to proceed with the claim. Kind regards,- Lagos-Venice
- Economy
Goodluck Donaldson I
Verified | Nov 28, 2025Lagos-Venice
Economy
No reason given
Dear AirAdvisor Team, Thank you for reviewing my claim No. 546601. I would like to clarify that Air France/KLM did not send any cancellation notification to me or the other passengers for the flight to Venice on 07.03.2023. We only became aware of the cancellation at the airport/on the day of travel, and no prior email or SMS was provided. As a result, I cannot upload a cancellation notification email. However, I can provide alternative supporting documents such as our e‑tickets/itinerary, boarding passes, and correspondence with the airline after the disruption. Please confirm if these documents are sufficient for your lawyers to proceed with the claim. Kind regards, For- Goodluck Donaldson- Lagos-Venice
- Economy
Betty Imaguero I
Verified | Nov 27, 2025Lagos-Venice
Economy
No reason given
We are 5 passengers, including travelers with disabilities, disrupted on AF149 (LOS–CDG, 6 March 2023) and AF1226 (CDG–VCE, 7 March 2023). Despite submitting all required passport IDs, Air France closed claims C‑10390430 and C‑10414701 without resolution, calling them duplicates. Only the 5th passenger’s separate booking claim remains open. We request escalation to ensure all 5 passengers are treated fairly under EU261 rights.- Lagos-Venice
- Economy
Anonymous member
Verified | Nov 27, 2025Havana-Paris
Premium economy
terrible communication from staff
While I understand the cancellation was due to technical difficulties and could not be prevented the lack of communication about what passengers should do was deplorable. I have submitted a claim for compensation but cannot submit a separate complaint, the system just loops round. The issues were: * we we're on board for nearly an hour and a half with no information given re delay. * when the onboard announcement was made it was incomprehensible, it was only when some passengers started leaving that most passengers realised that we needed to disembark * no Air France staff were available for information, again other passengers passed on details of what to do but there was contradictory information being disseminated * it became known that buses were available to take us to hotel but no details were given about which hotel and what further arrangements had been made. *other passengers said they were told that the bus would collect us and we had to be in the foyer to be collected at 10.30 am. * the bus did not arrive until 12.00 noon. Hotel staff tried calling Air France for information but phones were not answered. No emails or texts were received to give instructions * I did receive an email to check in but I was given a seat in economy not premium economy. As there was no WiFi at the hotel I was unable to address this issue at that time. * on arrival at the airport I went to the Air France desk but it was not staffed. After 10 minutes when no one had arrived I joined the priority boarding queue. * a member of staff came to the queue and I was able to ask for the seat to be changed. I received no apology or explanation for the error. * the priority boarding queue consisted of approximately 14 travelers, the slow progress of check in staff meant that the non priority queue of over 50 people was dealt with while there were still 5 people ahead of me in the priority queue. * my new seat was not a window seat as I had previously booked. No explanation was given as to why I hadn't been allocated my original seat. I noticed that most other passengers had been given their previous seats. Overall the lack of communication and support made the whole ordeal stressful and did not give a good impression of the airline. * as mentioned above, submitting a claim for compensation was straightforward but I could not raise a complaint online, i was just returned to previous screens. No email was available and when I called the number given non of the options allowed me to talk to an advisor about this.Overall
- Lack of communication after cancelation
- Havana-Paris
- Premium economy
- Desired solution
Max V
Verified | Nov 27, 2025Helsinki-Jeddah
Economy
Claim escalated to airline
Hello! Just for your information, when I landed to Jeddah and my bag did not arrive I made a claim of delayed baggage, and this was the claim number: JEDSV13215 After certain days I never received my baggage I send them the clain of lost baggage, but have never heard from them since. Tried to contact them multiple times on all their plateform but has been useless. I neither received from them any confirmation that my bag was lost, it has been just silence radio from them.
- Helsinki-Jeddah
- Economy
- Claim escalated to airline
Dominique D
Verified | Nov 27, 2025Paris-Florence
Economy
My bag was not delivered for 2 days. I had to buy new clothes and a jacket to keep warm as all my essentials were in my suitcase.
- Paris-Florence
- Economy
Thomas O
Verified | Nov 26, 2025Stockholm-Rio De Janeiro
Economy
Weather conditions
The flight from Stockholm to Paris was delayed by 2 hours, and when I arrived at the gate, I could no longer board. I waited more than 4 hours in a line an managed to get a flight the following day. I arrived at my final destination 24 hours later. The airline gave me a 15 euros voucher, one night of accommodation with breakfast and dinner, and transportation to and from hotel. I was returning from an official mission of the Brazilian Air Force. I missed the scheduled presentation date for the end of the mission, causing administrative issues for the institution.- Stockholm-Rio De Janeiro
- Economy
Bahati W
Verified | Nov 25, 2025Washington-Dar Es Salaam
Economy
No reason given
We arrived in Dar Es Salaam on 10/28. We received 3 of 4 luggage’s in which one of them was pretty destroyed/damaged. See the attached report and photo. Each day we have been contacted KLM at the airport to ask for our missing luggage and being given hope that it would be arriving maybe on the next flight. It never arrived. We even being told that there was a luggage found in CDG that resembled ours with the contents in it. We asked for it to be flown back home in Washington as our days in Tanzania were finished ( that was on 11/7) and we were living on 11/09. We arrived in IAD on 11/10 and asked for our luggage, and being told they haven’t received it. Next day I contacted KLM and being told that that luggage from CDG wasn’t ours cause it was flown to Mauritius. This the whole ordeal had been nothing but frustration and anger. The incident was very inconvenient for us as we had our clothes to wear and presents to give to our families back in Tanzania that we lost that opportunity to do so. To top it off, we didn’t received any vouchers from the airline for the compassion and we have to use our pocket money and borrow some in order to do what we intended to do.- Washington-Dar Es Salaam
- Economy
Leia E
Verified | Nov 23, 2025Sevilla-Honolulu
Economy
Claim escalated to airline
I had both bags in Salevilla, Spain and when I arrived in LAX, the delta employee verified and coni that my luggage was not on the carrusel. The employee then recommended me to fill out a complain at my final destination, Honolulu. I did and when I look for it online it can’t even trace my bags. My bag costed me 225€, the airline didn’t provide any cash, I last saw my bag in Sevilla, Spain. I did fill out a claim form. Never received anything even a notification about my luggage.
- Sevilla-Honolulu
- Economy
- Claim escalated to airline
Manohar L
Verified | Nov 19, 2025Amsterdam-Paris
Economy
i lost a business of 20000 euro in paris and 10000 euro in geneva as my new fabric samples were there in the bag. all the frustration chatting on whatsapp and begging to get my baggage in earlier flights but still it was not handled. there are almost 12 direct flights everyday from amsterdam to paris. i got one baggage end of day with my clothes and other bag on 18 nov late afternoon. so two days i faced lots of issues by cancelling and rebooking my reservations
- Amsterdam-Paris
- Economy
Seamus O
Verified | Nov 10, 2025Dublin-Mexico City
Economy
Successful claim
Our flight in Dublin 25 Oct was delayed and the pilot said because they loaded wrongly the suitcases, so the flight was delayed and when we arrived to Paris to make our conexion, the ladies behind the counter didn’t allowed us to board (even though the airplane still there) both ladies from Airfrance where so rude and even threaten us to call police if we keep insisting. When I went to the customer services desk one of this 2 ladies came and took my passport without my consent and took a picture of it. I felt so frustrated to miss my flight and also threatened by Airfrance staff. After 2 hours in customer service waiting for a solution they got me a flight for Sunday at 12pm to Amsterdam to do another conexion and wait there for 8 hours until next flight to Mexico through Aeromexico. Which cost me over 20 hours of my holidays and also a very bad experience. So we arrived to Mexico on Monday 27th. I lost almost 2 days and I was exhausted for the unnecessary connections and waiting times in airports. In our flight back from Mexico to Dublin, They lost our suitcases so we We’re without our luggage in Dublin for almost 12 hours until they send it to our address and they broke the wheel of my suitcase. I’m disappointed with Airfrance airline
- Dublin-Mexico City
- Economy
- Successful claim
Veronica R
Verified | Nov 10, 2025Dublin-Mexico City
Economy
Successful claim
Our flight in Dublin 25 Oct was delayed and the pilot said because they loaded wrongly the suitcases, so the flight was delayed and when we arrived to Paris to make our conexion, the ladies behind the counter didn’t allowed us to board (even though the airplane still there) both ladies from Airfrance where so rude and even threaten us to call police if we keep insisting. When I went to the customer services desk one of this 2 ladies came and took my passport without my consent and took a picture of it. I felt so frustrated to miss my flight and also threatened by Airfrance staff. After 2 hours in customer service waiting for a solution they got me a flight for Sunday at 12pm to Amsterdam to do another conexion and wait there for 8 hours until next flight to Mexico through Aeromexico. Which cost me over 20 hours of my holidays and also a very bad experience. So we arrived to Mexico on Monday 27th. I lost almost 2 days and I was exhausted for the unnecessary connections and waiting times in airports. In our flight back from Mexico to Dublin, They lost our suitcases so we We’re without our luggage in Dublin for almost 12 hours until they send it to our address. I’m disappointed with Airfrance airline.
- Dublin-Mexico City
- Economy
- Successful claim
Drew F
Verified | Nov 6, 2025London-Montreal
Economy
Claim escalated to airline
I suffer with multiple sclerosis, not having my case for 3 days gave me a relapse and we lost 3 days of our holiday. It was for my 40th and we saved all year for this and it was a shambles from the start. I believe I should receive further money as of compensation for the missed luggage for 3 days was unacceptable when 2 of the others in the party had their cases fine. Thanks
- London-Montreal
- Economy
- Claim escalated to airline
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