Air India complaints: comments, page 2
211 comments
Anonymous member
Verified | Feb 20, 2026Delhi-Milano
Economy
Fight all time delay customer service zero
Fight all time delay already 3 time visit this fight not provide food delay time I think not use this fight no more please change
- Delhi-Milano
- Economy
Richa S
Verified | Feb 16, 2026Mumbai-Port Blair
Economy
Missing Baggage and Worst Customer Support.
What poor services you are providing. I have travelled on 15.02.2026 with booking no. H3LB3P Navi Mumbai to Port Blair via connecting flight to Bangalore,when we land at portblair we foud that out of two baggage I have received only one, one is totally missed. And in the flight there is no option for change food options from nonveg to veg, and your staff forced to eat nonveg to us. There is no foof service for kids. You have ruin my port blair trip.. No complaint management is there, What will I do without my medicines, clothes and baby food items. Nil support provided by your ground staff. Really SHAMEFUL experience with you all. Never use AIR INDIA EXPRESS in future. SHAME you all.Overall
Baggage Missing 
NA
- Mumbai-Port Blair
- Economy
- Loss: β¬60000
- Desired solution
Dinesh A
Verified | Feb 15, 2026
Mumbai-Coimbatore
Economy
We arrived at the airport at 5:30pm for our flight and we were waiting in the check in queue to check in our baggage. We asked a staff at 6pm, because the line was moving so slowly if it is still okay to wait for our flight and she said yes. The inefficiency of the ground staff at the check in gates made it late for us to even check our bags in. Since it was around 6:20pm and we were still stuck in the queue, we asked another staff if it is still okay for us to wait here as our flight is at 7:05pm. The staff (Deepali Shinde) harshly told us we were too late and the check in has closed. She had no other options for us. That is all she said. She did not even double check with anyone else, nor took a look at us. She continued doing something on her computer. We were just shocked, and we didn't realise this would be the result. We told her our situation and explained that we were asked by her staff to wait and it is not our fault as we were here in time. She did not even consider us and was not even ready to listen. All she said bluntly was we can't take the baggage. Another lady (Asha Howal) said we can go to the customs and just board with our baggage. I asked if she can come with us, because the baggage contains materials that are not allowed in hand luggage, but she was reluctant. Time was running out and we knew that it would take us time to explain to security and thought of consequences in which they wont allow us through. The staff (these two ladies) were extremely disrespectful. I am a Captain in the army and my wife is a pilot. We are both aware of rules and regulations in airlines, but we don't understand how any this could be our fault. Please consider this grief statement and provide our rightful refund as this was complete disregard of the ground staff and was mismanaged.
- Mumbai-Coimbatore
- Economy
Vajinder S
Verified | Feb 14, 2026Delhi-Amritsar
Economy
Vajinder Singh, Vsbakraur7107@gmail.com
may fist flight Guwati to Delhi delay for 25 mint this rission next flight Delhi ti Amritsar IX1683 Gate close gelti for air india express please request for may money refund please your actions from air india express companyOverall
- IX1683 flight canceled Y no refund
- no positive point
- Delhi-Amritsar
- Economy
- Desired solution
Mir Irfan M
Verified | Feb 14, 2026Sharjah-Delhi
Economy
Very disappointing and disgusting experience
We had a ticket from Iran to India (Delhi) through a connecting file starting from Iran at 4:30 pm to sharjha via Air Arabia. From sharjha we had a connecting flight to Hyderabad at 10:30 which got delayed by one hour due to high air traffic as per the announcement made by pilot of the said flight. Finally the flight landed at Hyderabad airport at 4:20 am and we managed to emigration, collected baggage and reached air india counter for checkin and boarding at sharp 4:45 am. First neither staff from air Arabia nor from air india had any sort of priority or information or any kind of priority service keeping in view the delayed flight from sharjha and a connecting flight to Delhi. Secondly air india boarding staff as soon started checking in one of the staff members denied the boarding that we were late by 5 minutes. After enquiring we came to know the name of the employee and his designation as Shiv Kumar, (Air india direct staff). We not only missed the flight but got delayed by hours and finally managed to book a ticket online through indigo via Jodhpur reaching delhi at 7: 00 in the evening. We had a schedule to reach srinagar by the evening which could not mature also. We tried our level best to reach out the officials of air india and air Arabia and the help desk staff at the Hyderabad airport but all in fail. It was such a dis pleasure from both the flight attendants whose we preferred travelling with and at the end of the day they left us no where. One the one hand we want want full compensation and on the other we want strong action against the staff on duty. Further a disciplined, well versed staff be posted at the helm of affairs at the airport so that others could not suffer. Hope for an early action and compensation as desired. Regards Mir Irfan Maqbool PassengerOverall
- They didnβt allow us to board despite being 45 minutes prior to departure of the flight scheduled at 5:30 am in the morning
- Nothing, poor customer satisfaction and customer services
- Sharjah-Delhi
- Economy
- Loss: β¬550
- Desired solution
Andrea R
Verified | Feb 13, 2026Goa-Mumbai
Economy
Delayed baggage service. Very bad experience
The baggage didnβt arrive in the same flight. We were stranded at the airport for 3 hrs. The staff was giving false hopes about receiving the baggage. We missed our important appointment because of the airline negligence. I demand a compensation in kind.Overall
- Delayed baggage for almost 3 hrs. Very bad experience
- Goa-Mumbai
- Economy
- Desired solution
Refund
Harpreet S
Verified | Feb 11, 2026Toronto-Delhi
Economy
Dear Sir/Madam, I am writing to formally raise a concern regarding my recent travel with Air India AI 188 on Flight from Toronto, (Lester B. Pearson Intl) Canada to Delhi on January 13,2025 under Booking Reference CRLRFO which was delayed and consequent
Dear Sir/Madam, I am writing to formally raise a concern regarding my recent travel with Air India AI 188 on Flight from Toronto, (Lester B. Pearson Intl) Canada to Delhi on January 13,2025 under Booking Reference CRLRFO which was delayed and consequently caused me to miss my confirmed connecting flight from Delhi to Amritsar, Flight( flight number). This disruption resulted in significant inconvenience, stress, and additional expenses on my part, despite having a properly scheduled connection. Under applicable passenger rights and international aviation standards, I am entitled to compensation for delays that result in missed connections and financial loss. I respectfully request appropriate compensation and reimbursement for the losses incurred due to this delay, along with a clarification regarding the cause of the disruption. I trust Air India will address this matter promptly and provide a fair resolution at the earliest. Thank you for your attention to this matter. Sincerely, Name- Harpreet Singh Phone number- 9057243100 Email- phundal080@gmail.comOverall
- flight dealy
- Toronto-Delhi
- Economy
- Desired solution
Clinton B
Verified | Feb 10, 2026Delhi-Lucknow
Economy
Forgot Back Up Charger behind
I was travelling from Delhi to Lucknow via IX 1040 Mktd as: AI 9759 on 9th Feb I forgot my back up charger bank in the seat Called up Lost and Found at Lko Airport (+91 81880 91406) who did not help and they gave a number (93198 10859) who didn't bother and refused to help saying that they are from ticketing counter at the airportOverall
- Forgot my back up charger in the seat
- Delhi-Lucknow
- Economy
- Loss: β¬1000
Misba B
Verified | Feb 10, 2026Dubai-Mangalore
Economy
Complaint Regarding Damaged Baggage
I travelled on Air India Express flight IX 832 on 24-1-26 from dubai to mangalore. My baggage was received in a damaged condition. The damage includes damaged wheel which was not present at the timeOverall
- The bag got damaged didnt express this from air india express
- Dubai-Mangalore
- Economy
- Desired solution
Refund
Anonymous member
Verified | Feb 9, 2026Chandigarh-Mumbai
Economy
Worst Cabin crew experience and false aalegation
My daughter and mother were travelling from Chandigarh to Mumbai in AI 2660 on 9th Feb 2026. The flight was delayed by 40 mins and further there was a delay in evaluating the flight by 40 mins. The child being 2 years will not be able to sustain the wait perhaps became irritated and agitated. Further she became impatient in the wait period in the flight and it was very difficult to manage for my mother and the flight staff informed the vigilant team of a suspicious behaviour. My mother has painstakingly taken care of my daughter and has been there for me as I have very hectic schedule and why she is doing is great and I felt very hurt that my mother has to go through such humiliation as they both travel almost every 2 months. I am really upset with the behaviour and instead of helping my mother you and helping the customer which is the duty if the cabin crew you decide to call the behaviour suspicious. Please have a clear idea of what the reality is before raising something like this and my mother is a great woman and such allegations are not acceptable. I do not want to fly with air india after this.Overall
- Worst cabin crew
- Chandigarh-Mumbai
- Economy
- Desired solution
Other - My daughter and mother were travelling from Chandigarh to Mumbai in AI 2660 on 9th Feb 2026. The flight was delayed by 40 mins and further there was a delay in evaluating the flight by 40 mins. The child being 2 years will not be able to sustain the wait perhaps became irritated and agitated. Further she became impatient in the wait period in the flight and it was very difficult to manage for my mother and the flight staff informed the vigilant team of a suspicious behaviour. My mother has painstakingly taken care of my daughter and has been there for me as I have very hectic schedule and why she is doing is great and I felt very hurt that my mother has to go through such humiliation as they both travel almost every 2 months. I am really upset with the behaviour and instead of helping my mother you and helping the customer which is the duty if the cabin crew you decide to call the behaviour suspicious. Please have a clear idea of what the reality is before raising something like this and my mother is a great woman and such allegations are not acceptable. I do not want to fly with air india after this.
Anonymous member
Verified | Feb 9, 2026Chandigarh-Mumbai
Economy
Worst service won't travel with Air India again
My daughter and mother were travelling from Chandigarh to Mumbai in AI 2660 on 9th Feb 2026. The flight was delayed by 40 mins and further there was a delay in evaluating the flight by 40 mins. The child being 2 years will not be able to sustain the wait perhaps became irritated and agitated. Further she became impatient in the wait period in the flight and it was very difficult to manage for my mother and the flight staff informed the vigilant team of a suspicious behaviour. My mother has painstakingly taken care of my daughter and has been there for me as I have very hectic schedule and why she is doing is great and I felt very hurt that my mother has to go through such humiliation as they both travel almost every 2 months. I am really upset with the behaviour and instead of helping my mother you and helping the customer which is the duty if the cabin crew you decide to call the behaviour suspicious. Please have a clear idea of what the reality is before raising something like this and my mother is a great woman and such allegations are not acceptable. I do not want to fly with air india after this.Overall
- Allegations of cabin crew on my mother
- Chandigarh-Mumbai
- Economy
- Desired solution
Other - My daughter and mother were travelling from Chandigarh to Mumbai in AI 2660 on 9th Feb 2026. The flight was delayed by 40 mins and further there was a delay in evaluating the flight by 40 mins. The child being 2 years will not be able to sustain the wait perhaps became irritated and agitated. Further she became impatient in the wait period in the flight and it was very difficult to manage for my mother and the flight staff informed the vigilant team of a suspicious behaviour. My mother has painstakingly taken care of my daughter and has been there for me as I have very hectic schedule and why she is doing is great and I felt very hurt that my mother has to go through such humiliation as they both travel almost every 2 months. I am really upset with the behaviour and instead of helping my mother you and helping the customer which is the duty if the cabin crew you decide to call the behaviour suspicious. Please have a clear idea of what the reality is before raising something like this and my mother is a great woman and such allegations are not acceptable. I do not want to fly with air india after this.
Virendra S
Verified | Feb 8, 2026Mumbai-Ahmedabad
Economy
My flight was overbooked so Air India offered me next flight after 4 hours and refreshments and compensation
- Mumbai-Ahmedabad
- Economy
Lalitmal L
Verified | Feb 4, 2026Mumbai-Jaipur
Economy
Terrible Customer service. No reply by online customer care for my complaint regarding change of my pre allocated seat. So no meaning of having this department when they can't reply.
Yes my flight was delayed.after issuing boarding pass. We got message after reaching the gate. And the gate also got changed to another gate.Overall
- Poor Customer service. No hearing of complaints.
- Mumbai-Jaipur
- Economy
- Desired solution
Other - My Seat was already allocated as 8D at the time of Booking with PNR No.E5VK94 for 5th February 2026 to Jaipur., I have booked my flight with above seat selections only. But to my surprise the seat was changed to 26C at the time of web Check in. On questioning your supervisor at Check-in counter Mr. AKSHAY Gaikar replied that some one paid extra for the seat so we allocated it to other person. I also paid extra money at the time of booking. SoI can't understand how a reputed Airline like Air India can do this for a meager some of 200 to 300 Rs. Which you have also charged me at the time of booking with showing different fares .so I choose a fare in which the facility of seat selections was there at the time of booking. I am seeing this for the first time that a allocated seat can be changed at the time of web Check in. I have never seen this happening in my travel history of 30 years or more. I demand compensation for this mental torture and harrasment by the airline. I am also a club Maharaja Member. If this is the behaviour of Airline that they can change allocated seat if someone pays them extra then God save them that how long they can survive in the industry with this mere amount of 200-300 extra for seat. That amount was also charged to me and added in my fare. It was not shown separately but included in fare. So this is a very unprofessional behavior by Air India. Thanks & Regards Lalit Lodha.
Sayan Dip G
Verified | Feb 4, 2026Agartala-Kolkata
Economy
Missed my bus and has to buy new ricket
The flight was at 10:30am but departed at or after 10:50am. Due to which I missed my bus which was scheduled at 12:00pm... Thus I had to buy new bus ticket... But paying premium price at the last minute leading to financial and professional harm... Which could have been avoided if the flight departed in its stipulated time... This kind of harrasment was not expected form a well reputed airline...
- Agartala-Kolkata
- Economy
- Desired solution
Anonymous member
Verified | Jan 30, 2026Delhi-Toronto
Economy
Terrible Service in everything
When i booked this flight firstly it was direct flight from delhi to yyz and later on stop got added for vienna airport and i paid more money to book this flight while i was getting other flights with less money . If Air india wants to add a stop do it before anyone book their flight not after somebody paid the money .On top of that this flight the boarding was late and flight departure was late almost 2 to 3 hours which makes arrival 2,to 3 hours late the total time of travel was around 25 hours and meals i got is 2 only how many meals a normal human being take in 24 hours .worst service receive from air india.Moreover, the entertainment system not work the seats was broken and even the 2 meals i had i cant even eat properly due to table infront of my seat was brokenOverall
- When i book this flight it was direct flight and than stop got added for vienna on top of that flight got delayed total flight time was around 25 hours and i got 2βeals
- nothing at all
- Delhi-Toronto
- Economy
- Loss: β¬500
- Desired solution
Monil J
Verified | Jan 26, 2026Mumbai-New York
Economy
Problems at airport
My baggage was delayed by 3 days for that i had to make a long booking and buy all essentials and airlines have not replied nor they have offer any compensation. Air India Is the worst airlines to fly they also delayed the flight my 7 hours.- Mumbai-New York
- Economy
Anonymous member
Verified | Jan 24, 2026Newark-Delhi
Economy
Inconvenience Caused by Flight Cancellation with Short Notice
My flight AI 106 from EWR to DEL on 1/26 was cancelled on 1/24, only a few days prior to the flight. The next rebook option they gave was 2/5, which would have ruined my travel plans. I had to rebook myself via another departure airport for $500 more than my current reservation, causing my a financial loss that I could have otherwise avoided.Overall
- Rebook flight option was 5 days later which would not accommodate my travel schedule
- Newark-Delhi
- Economy
- Loss: β¬400
- Desired solution
Nikhil K
Verified | Jan 23, 2026Mumbai-Jamnagar
Economy
I had booked a flight from Bombay to Jamnagar for 23rd January. When I tried to web check-in a night earlier (22nd Jan), I couldnβt check-in. It said βStand-by, please check-in at the counterβ. The flight got delayed from 11:05 am to 12 pm, I reached by 10:30 am for checkin and I was denied boarding stating the flight is already overbooked. They offered me a flight for next day but I already have my other bookings from Jamnagar (a 5 day family trip). So I wanted a flight closer to Jamnagar, I got an alternative flight to Rajkot (as replacement) but the flight time is 4 pm (for take off). So I had to wait at the airport for 6 hours. I received a compensation note (not yet been sent on email) for 10k from air India. File attached. But the challenge is now Iβll have to take a 2 hour cab from Rajkot to Jamnagar, and then cancel all my plans for 23rd, since Iβll be reaching late evening. This is crux of the situation. Give me a call, on how Air Advisor can help.
- Mumbai-Jamnagar
- Economy
Vivek G
Verified | Jan 15, 2026Toronto-Delhi
Economy
I had to go to Delhi Airport myself as I was not getting communication from Air India as to when luggage would be delivered . They are offering only 100 USD which is inadequate.Yes I filed a paper PIR at the airport itself. I had to buy new clother for myself, my wife and kids as we had to attend an important family function.
- Toronto-Delhi
- Economy
Stephen P
Verified | Jan 7, 2026London-Mumbai
Economy
Paid for Upgrade Not Provided
From: Steve Parry Sent: Wednesday, October 1, 2025 11:59:44 am To: upgrades@airindia.com Subject: Re: Your Neighbour-Free Seat request was accepted! Please be advised that the upgrade did NOT work as the set of seats 17K/ 17H/ 17J was broken inasmuch as the armrests would not fold up to allow me to stretch out. Also, there were no other blocks of seats available to relocate. This was reported and acknowledged at the time and your senior cabin crew took pictures and was going to file a report. It was also somewhat uncomfortable as your cabin crew were unaware of this paid for upgrade even actually demanding to see a copy of my payment prior to even looking into the issue. They were also unsympathetic in allowing me to referee situations on a couple of times wherein other passengers requested (and I refused) to let them relocate to my 'empty seats'. The whole experience was bad and at a minimum, I would require my money returned. Thank You. Booking reference: TH3DPZOverall
- Paid for upgrade not provided.
- London-Mumbai
- Economy
- Loss: β¬100
- Desired solution
Other - From: Steve Parry Sent: Wednesday, October 1, 2025 11:59:44 am To: upgrades@airindia.com Subject: Re: Your Neighbour-Free Seat request was accepted! Please be advised that the upgrade did NOT work as the set of seats 17K/ 17H/ 17J was broken inasmuch as the armrests would not fold up to allow me to stretch out. Also, there were no other blocks of seats available to relocate. This was reported and acknowledged at the time and your senior cabin crew took pictures and was going to file a report. It was also somewhat uncomfortable as your cabin crew were unaware of this paid for upgrade even actually demanding to see a copy of my payment prior to even looking into the issue. They were also unsympathetic in allowing me to referee situations on a couple of times wherein other passengers requested (and I refused) to let them relocate to my 'empty seats'. The whole experience was bad and at a minimum, I would require my money returned. Thank You. Booking reference: TH3DPZ
Anonymous member
Verified | Jan 4, 2026Kuala Lumpur-Delhi
Economy
Terrible : Customer Services
I wish to formally complain about the distressing experience I faced at Kuala Lumpur Airport on 28 December 2025. Due to an inadvertent error, my ticket was booked for 28 January 2026 instead of 28 December 2025, which I discovered only at the airport. Despite waiting the entire day and approaching the Air India counter once it opened, I was rudely denied any assistanceβno date change, no refund, and no help with an alternate booking. Stranded in a foreign country, I was forced to purchase a new ticket and incur additional hotel, food, and transport expenses. I request a full refund of the original ticket and compensation for the losses caused due to lack of support.Overall
- No customer support, lack of empathy and emotional support
- Na
- Kuala Lumpur-Delhi
- Economy
- Loss: β¬150
- Desired solution
Refund
Riji D
Verified | Jan 3, 2026Frankfurt-Kochi
Economy
Terrible customer Service from Airindia
Flight was already late from Frankfurt and when we reached there in Delhi our Flight from Delhi was cancelled and behaviour from the staff war very horrible and they have no respect towards passengers and their behaviour towards us war very bad.We got our next Flight after10 more hours.Thatβs why we couldnβt (Whole family)attend the Funeral of My Father.Overall
- Flight cancelled and me and my family couldnβt attend the funeral of my my Father
- Frankfurt-Kochi
- Economy
Priyabrata P
Verified | Jan 3, 2026Delhi-Yangon
Economy
Flight delay from Delhi to yangon
Dear Air India Customer Relations Team, I am writing to formally raise a complaint regarding the inconvenience, additional expenses, and professional impact I suffered due to the delay of my Air India flight from Delhi to Yangon. Passenger Name: Priyabrata Pattanaik Booking Reference: E2379E E-ticket Number: 0986337269514 Flight Details: - AI 2510 | Bhubaneswar to Delhi | 30 December 2025 - AI 235 | Delhi to Yangon | 31 December 2025 As per my confirmed itinerary, I was scheduled to travel from Delhi to Yangon on flight AI 235, departing at 07:20 AM on 31 December 2025. However, due to the delay of the connecting flight, I had to spend extended hours at the airport during the night. Because of this delay: - I incurred additional out-of-pocket expenses for food and sleeping pods at the Delhi airport, which were unplanned and solely caused by the delay. - I was unable to rest or sleep properly, resulting in physical exhaustion. - This directly hampered my ability to work effectively, as I was traveling to Yangon for official business/work commitments, and I had important professional responsibilities immediately upon arrival. The lack of proper rest and the stress caused by the delay significantly affected my productivity and overall well-being. Such inconvenience is highly disappointing, especially when traveling internationally for professional purposes. I request Air India to: 1. Acknowledge the inconvenience caused, 2. Reimburse the additional expenses incurred for food and pod stay, and 3. Provide appropriate compensation for the discomfort, loss of rest, and professional impact caused due to the delay. I am attaching my boarding pass and booking details for your reference . I request you to kindly look into this matter on priority and provide a resolution at the earliest. I trust Air India will address this concern fairly and uphold the service standards expected from a national carrier. Looking forward to your prompt response. Warm regards, Priyabrata PattanaikOverall
- Delay
- Food
- Delhi-Yangon
- Economy
- Loss: β¬50
- Desired solution
Balraj N
Verified | Jan 2, 2026Vancouver-Delhi
Economy
bad communication and customer service
my flight was delayed for more than 4 hours that caused so many problems. my father was in the hospital and couldn't be there on timeOverall
- poorcutomer service
- Vancouver-Delhi
- Economy
- Desired solution
Biman K
Verified | Dec 23, 2025Delhi-Guwahati
Economy
My flight was booked from Delhi IGI Airport to Guwahati Airport on 13th December at 6 35 pm. Upon arriving for check-in, I was denied a boarding pass on the grounds that some part of my payment did not go through and only my return flight is confirmed. I have paid the amount in full and this is reflected on my credit card statement. So, they asked to wait another 19 hours to board the next available flight. I also booked a premium economy seat but they bumped me down to a basic economy seat and I had to pay extra for increasing my luggage limit to 20 kg from 15 kgs.
- Delhi-Guwahati
- Economy
Kishore Kumar K
Verified | Dec 17, 2025Delhi-Manchester
Economy
denied boarding and creating mental torcher
this is my flight details from vijayawada to Manchester UK (vijayawada to delhi AI2572, delhi to frankfurt AI2029 and frankfrut to manchester ) actually what happened when i was book the ticket some war is initiated in the gulf country so i was booked tis route, i have a UK Visa but your people denied my boarding and they are asking schengen visa for frankfrut. my baggage also gone in that flight but your people are not respond properly, literally i am crying. i lost every thing. pl take the action.Overall
- too much of poor customer services
- nothing
- Delhi-Manchester
- Economy
- Desired solution
Refund
Venkata D
Verified | Dec 16, 2025Delhi-Birmingham
Economy
Technical problems
Case Description:Due to a flight delay at delhi airport, we have reached our final destination Birmingham United Kingdom late by 5.5 hrs. We have recently travelled from Visakhapatnam to Birmingham (UK) with starting journey on 01-Sep-2025 at Vizag airport at 21:25 and shceduled arrival at Birmingham (UK) at 12:15 (Uk local time) but due flight delay at delhi airport we have reached our final destination Birmingham (UK) at 17:15 which is a delay of 5 hours than actual time. We recently traveled from Visakhapatnam to Birmingham, United Kingdom, commencing our journey on 01 September 2025 at 21:25 from Vizag Airport. Our scheduled arrival time in Birmingham was 02-Sep-2025 @ 12:15 local UK time. However, due to a significant flight delay at Delhi Airport, we arrived at our final destination at 17:15 on 02-Sep-2025βresulting in a delay of over five and a half hours beyond the originally scheduled arrival time. This extended delay caused considerable disruption to our travel plans and onward.commitments.- Delhi-Birmingham
- Economy
Aditya Kumar R
Verified | Dec 15, 2025Delhi-Singapore
Economy
AIR INDIA clearly CANT IMPROVE at all
booked on AI 2115 on 16 december and web check in done. family emergency and want to change flight to December 19, 2025. - on line not allowed to manage booking. - dialled all possible contact numbers for THREE hours but only MUSIC and that too, very irritating. - finally, got connected to Singapore number to resolve the issue.Overall
- NO COMMUNICATION BY PHONE OR E MAIL
- LIMITED CHOICE , LOW FARW AND ZERO CUSTOMER CARE
- Delhi-Singapore
- Economy
- Desired solution
Other - not about money. its about the attitude of AIR INDIA - SHAME that cannot contact any customer service for THREE hours. saddest part, dialling from INDIA, its finally SINGAPORE that responds and resolve. 011 69329999 + 91 1169328888 - ONLY music - for 15 minutes and then, auto disconnect. + 65 3157 3780 - response after three attempts. YOU will succeed cuz not for service but cuz of the compulsions of the passenger. And this is, when I am PLATINUM MEMBER - 137815676 SHAME ON YOU
Paryag A
Verified | Dec 15, 2025Delhi-Raipur
Economy
Terrible handling customers
Due to fog flight was delayed no refreshments provided no help was given No customer service provided Not even water provided to passengers while delay at the airport- Delhi-Raipur
- Economy
- Loss: β¬10
- Desired solution
Ramadan A
Verified | Dec 5, 2025Zagreb-Delhi
Economy
Successful claim
No reason given
I bought a return ticket for the flight Zagreb-Frankfurt-Delhi (Lufthansa β booking reference RGAI6E) β’ Zagreb-Frankfurt 07.02.2024. 14:55-16:30, LH 1415, operated by Lufthansa β’ FrankfurtβDelhi 07.02.2024. 20:00-08:05 (+1 day), LH 7252, operated by Air India I received an email from Lufthansa on 06.02.2024. (15:55) that I can check-in for flight Zagreb-Delhi. Flight FrankfurtβDelhi 07.02.2024. 20:00, LH 7252, was cancelled without any announcement and explanation. Air India organized new flight next day 08.02.2024 at 08.00 (flight No 1120), but I missed flight Delhi Jodhpur 08.02.2024. On June 16,2025 i recieved refund (INR 10.501) from Air India for new ticket Delhi Jodhpur on 09.02.2024. Air India refused to pay compensation (Air India Care-mail_2025-08-10-compensation.pdf), A fellow passenger on the same flight recieved 600 eur compensation from Air India on September 03, 2024. (Air India Care-mail_2025-08-10-compensation.pdf),- Zagreb-Delhi
- Economy
- Successful claim
Ashaz Ahmad S
Verified | Nov 20, 2025Bangalore-Kolkata
Economy
I was denied boarding at the Bengaluru airport despite having a medical emergency in my family, for which I had provided valid proof. My grandfather was hospitalized in a critical condition and was literally on his deathbed. Although there was a slight delay due to my college examination and a traffic jam, I could still have reached the gate in time to board. However, Anas Shaifi and Rajkumar Singh did not permit me to board the flight. Additionally, no refund or alternative flight arrangement or compensation was provided to me.
- Bangalore-Kolkata
- Economy
Ashaz Ahmad S
Verified | Nov 20, 2025Bangalore-Kolkata
Economy
I was denied to board the flight at Bengaluru airport despite medical emergency in my family for which I had shown the proof. My grandfather was hospitalized and seriously ill and literally on his death bed. In spite of the slight delay on account of my college exam and traffic jam, I could have easily rushed to board the flight. However, Anas Shaifi and Rajkumar Singh did not allow me to board the flight. I was also not provided any refund or compensation in terms of alternate flight booking.
- Bangalore-Kolkata
- Economy
Farhat A
Verified | Nov 20, 2025Bangalore-Kolkata
Economy
Terrible robotic customer service
I had to rush to Kolkata after my college exam due to urgent medical emergency as my grandfather was lying on death bed. Aur India staff refused to allow me to check in and behaved like a robot rather than human being even in case if medical emergency as I got late due to the exam and further wasted my time in harassing meOverall
- Denied check-in despite medical urgency
- Nil
- Bangalore-Kolkata
- Economy
- Loss: β¬6800
- Desired solution
Refund
Achla B
Verified | Nov 19, 2025Mumbai-Delhi
Economy
air india not opened the exit gate of flight after 20mins .bus waited for 5 to 10 mins .at gate 65B lady named pxxxxm not cooperated us .snatch my phone
We travelled through air india from bhuj to delhi through connecting flight at mumbai on 15/11/25 at 8:40am.We reached mumbai at 9:55am .They opened the flight exit gate at 10:15am.we boarded to bus and bus stop again for 5min .We reached at 10:31am to airport by bus for our connecting flight which is at 10:55am for delhi.we have only 20mins left.one officer told us to go to 41B gate.we are in so hurrry even we can't check the display board and totally trust on that officer.when we reached there that gate is for 10:40am flight passengers to delhi .then we check dispaly board.we go to 65B gate and reached at 10:50 am.we have 5min left gate showing final call but the lady at 65B not cooperated us.She talked to us in a harsh and rude way.she even not taking our boarding pass.when i want to record her behaviour she snatch my phone .Due to her behaviour my husband shouted on me .we were stressed that time and she is not cooperating us .If she wants she can cooperate us.After that one staff of air india taken to us to the counter and they gave the flight of 3pm .Due to all this our next plan cancelled of that day.I want to know who is responsible for all the harsh situation we suffered a lot that day.totally mental breakdown.Who will compensate for this that lady in 65B gate ,air india flight members who didn't opened the exit gate on time,bus driver who stopped the bus for few mins.Really i cant forget this pain over all my life. Regards Achla Bhatt (customer suffered a lot by an air india employee)Overall
- POOR CUSTOMER SERVICE
- NOTHING
- Mumbai-Delhi
- Economy
- Desired solution
Other
Ankit K
Verified | Nov 13, 2025Delhi-Mopa
Economy
We already booked our flight with seats as well. But while checking in, we were denied staying that the flight is already overbooked.
- Delhi-Mopa
- Economy
Penny M
Verified | Nov 11, 2025Delhi-Calgary
Economy
No reason given
We had our flight delayed multiple times with Air India AI 185 it was to leave at 5:35 am originally and many changes within the last 24 hr before departure. it finally left at 17:00. It made me miss my original connecting flight with WestJet Nov 6 WS 120, and changed the connecting flight when we were advised that the air India was delayed to 10:55 am, this cost me 500.00 cdn and that was missed with the delay to the 17:00 and i had to purchase a new one-way ticket of the 675.63 we also had to overnight in India and transfers that came to 325.66 and meal coverage 67.37- Delhi-Calgary
- Economy
Lekhana G
Verified | Nov 8, 2025Bangalore-Ahmedabad
Economy
By miss communication i went to wrong baggage checking counter for 5 min delayed they wonβt allow me
- Bangalore-Ahmedabad
- Economy
Adhish G
Verified | Nov 4, 2025Ranchi-Dehra Dun
Economy
I was denied boarding and when I contacted them they told me you were no show but at the airport their representative told me i should get a full refund and i am attaching that file here
- Ranchi-Dehra Dun
- Economy
Chana C
Verified | Nov 3, 2025Kuala Lumpur-Paris
Economy
Dear Sir/Madam, I am writing to inquire whether I can take legal action against Air India. I am a Malaysian citizen who booked a round-trip business class ticket from Kuala Lumpur to France. Furthermore, I have the complete itinerary and proof of payment.However, I was denied boarding during my layover in New Delhiβno reason or written explanation was provided, and I was even lied to that I had been blacklisted by the French Embassy. I was directly deported back to Kuala Lumpur without any valid justification. Re-entering Malaysia went smoothly, as there were no issues with my passport or personal credentials. Upon my return, I contacted the French Embassy first, and they confirmed they had no record of my case and that I had never been blacklisted. I then wrote to Air India, and after half a month, their reply actually stated that I was denied boarding simply because I only carried hand luggage. I believe this arbitrary denial is completely unreasonable, and I have suffered significant losses as my flight tickets, hotel bookings, and entire travel itinerary were rendered useless. May I ask if I have grounds to take legal action against them? I have exchanged several emails with them, but the reason they gave me was different every time. First, they said it was because I had no checked luggage; then, they claimed I didnβt have valid documents (my documents have not been flagged by any country). There was never a clear reason for denying me boarding. The entire flight was filled with Indian passengersβ I was the only Chinese. My passport does not require a visa for France, and my itinerary was already verified when I checked in in Kuala Lumpur. I was inexplicably denied boarding at New Delhi Airport. I have reason to suspect racial discrimination or that the airline overbooked the flight.
- Kuala Lumpur-Paris
- Economy
Aishwarya K
Verified | Nov 3, 2025New York-Mumbai
Economy
No reason given
Flight was scheduled at 11:10 am on 22/05/2025. I was informed about the delay around 5 am the same day, that the fight is delayed by 16 hours and is expected to fly at 3:00 am on 23/05/2025. It was extremely inconvenient to arrange for stay and travel. I reached more than a day later than I was supposed to. Even then it was 2 hours delayed from 3:00am and finally flew around 5:00 am.- New York-Mumbai
- Economy
Yuvraj Singh G
Verified | Nov 3, 2025Delhi-Vancouver
Economy
Technical problems
The flight was originally scheduled to depart at 5:20 AM on April 23, 2025, but due to repeated issues, it was delayed multiple times. Initially, the airline cited a technical problem, followed by another delay stating that a new aircraft was being arranged. Unfortunately, this happened several times, each time with little clarity or proper communication from the staff. The poor management and lack of organization led to growing frustration among passengers, and some even got into heated arguments with the airline staff. As a result of these continuous delays, I missed an important job interview, which cost me the opportunity since the position was filled before I could arrive. By the time we finally reached our destination, we were completely tired, exhausted, and disappointed with the overall experience. I have also attached the flight delay certificate issued by the airline as proof, so that I can proceed with my compensation request for the inconvenience and losses caused.- Delhi-Vancouver
- Economy
Sagar S
Verified | Nov 1, 2025Delhi-Mumbai
Economy
We had arrived at airport india Family assistances counter at 8.55 in t3 delhi airport terminal. Staff guided us to stand in que. There are 6 more families ahead of us for which the staff took almost 1 hour for check in process. When we reach at counter almost post waiting for 1 hour in que staff told us you were late. The entry gate checkin time was 8.50. how we were late here. This is pure staff service delay due to which we missed our flight. I have my 8 years daughter along with me who was not well, but staff doesn't accepting their mistake and behave roudly with us. Pls help to get refund or compensation to us
- Delhi-Mumbai
- Economy
Yogesh N
Verified | Oct 31, 2025Mopa-Mumbai
Economy
Flight delay resulted important business meeting cancellation.
Had my business meeting in Mumbai with one of the delegates. Due to flight delay I am late and could not attend the meeting. Now I have to travel to Delhi to meet that person. Unnecessary expenses caused due to 1 hour flight delay.Overall
- Flight delay
- Nothing
- Mopa-Mumbai
- Economy
- Loss: β¬1000
- Desired solution
Bv J
Verified | Oct 26, 2025Varanasi-Bangalore
Economy
Issue with tyre needed replacement
Yes delay caused personal loss. I was travelling with patient with me on medication. We were facing long wait and delay.- Varanasi-Bangalore
- Economy
- Desired solution
Swapnali R
Verified | Oct 25, 2025Mumbai-San Francisco
Economy
Technical problems
Me and my husband Pandurang Rane were traveling on this flight. We are senior citizens and have health issue . The delay has cause us severe inconvenience and health issues- Mumbai-San Francisco
- Economy
Mohit M
Verified | Oct 15, 2025Ahmedabad-Delhi
Economy
Complaint regarding delayed flight and substandard food service on Ahmedabad-Delhi flight
Dear Air India Customer Service, I am writing to express my disappointment and frustration with my recent experience on Air India flight from Ahmedabad to Delhi (AI0532). On -14th OCT , was delayed by approximately 2 hours, which was frustrating. However, the worst part of the experience was the food served on board. In economy class, I was served dal and rice in a box that was spoiled and had a foul smell. I immediately complained to the crew member, who replaced it with a fresh box. Unfortunately, the second box also had spoiled dal. I was shocked and disappointed by the lack of quality control. When I complained again, the crew member seemed uninterested and announced over the intercom about the food issue, asking passengers to request replacement if needed. Despite this, when I asked for a replacement, I was ignored. After repeated requests, I was finally provided with an acceptable meal. What's concerning is the crew's attitude and lack of accountability. When I asked for the complaint book or a formal complaint process, I was ignored and told to provide feedback online. Due to consuming the spoiled food, I experienced stomach pain. I request you to take immediate action to address this issue and provide compensation for the distress caused. Details: - Flight Number: AI0532 - Date: 14th OCT 2025 - Seat Number: 5A -PNR No :-FWV83M I hope you will take my complaint seriously and take necessary actions. Sincerely, Mohit Malik- Ahmedabad-Delhi
- Economy
- Desired solution
Raj R
Verified | Sep 11, 2025Delhi-Bangalore
Economy
Refund not issued and closing the case
Air India - My original ticket was issued in Economy Class, and subsequently purchased an EMD for an upgrade. However, due to a last-minute aircraft change, the upgraded cabin was not available, and you travelled in Economy Class. The refund is still in process from 14th Aug 2025. And now the Airline is asking unwanted to questions and delaying the process. I have raised a complaint with Air India and they have closed saying it has been processed while it has not been processed yet. Then I waw made to "open another case saying the case was closed so opening another.." and the guy is asking travel details again. I have spent nearly 2hrs already on explaining the fact for a refund of 1590 Rs.Overall
- Poor Coordination
- Nothing I can think off
- Delhi-Bangalore
- Economy
- Loss: β¬1590
- Desired solution
Refund
Rehan Baiju P
Verified | Aug 30, 2025Frankfurt-Trivandrum
Economy
No reason given
I was booked on Air India flights from Frankfurt (FRA) to Delhi (DEL), connecting onward to Thiruvananthapuram (TRV) on August 9. My flight from Frankfurt to Delhi was significantly delayed, arriving much later than scheduled. Because of this delay, I missed my connecting Air India flight to Thiruvananthapuram. After landing in Delhi, I ran with an Air India airline executive directly to the gate for my connecting flight. However, the gate had already been closed 15 minutes before our arrival, despite my urgent attempt and assistance from the airline staff. This was not my fault; it was only due to the delayed incoming flight. As a result, I was stranded in Delhi for many hours. Air India provided hotel accommodation, meals, and transportation outside the airport. I eventually reached Thiruvananthapuram at 7:00 pm, instead of my scheduled arrival time of 6:00 amβover 13 hours late. I respectfully request compensation for this delay according to EU 261/2004, as the delay originated from an EU airport and was entirely due to Air Indiaβs operational issue. This statement covers all the key facts and details you previously shared and is structured for maximum clarity and impact.- Frankfurt-Trivandrum
- Economy
Jayaprakas K
Verified | Aug 25, 2025Washington-Kochi
Economy
Air India dishonoring DOT rules
I recently booked a flight from Washington Dulles International Airport (IAD) to Kochi International Airport (COK), with departure on December 2, 2025, and return on December 30, 2025. I have now received notice that my departure airport has been changed to Newark Liberty International Airport (EWR) instead of IAD. I asked the airline to rebook my ticket from IAD to EWR to COK, but customer support has continuously refused to honor this request. They insist they will not provide ground transportation from the original airport (IAD) and expect me to arrange and pay for transportation to the new departure airport (EWR). This is completely unacceptable, and I will do everything in my power to protest this treatment until I obtain justice.Overall
- Air Indiaβs treatment is unjust and not in accordance with DOT rules
- NON
- Washington-Kochi
- Economy
- Loss: β¬730
- Desired solution
Other - I recently booked a flight from Washington Dulles International Airport (IAD) to Kochi International Airport (COK) departure Dec 2, 2025 and return on Dec 30, 2025. Now I received a notice that my departure airport changed to EWR instead f IAD. I requested rebooking my ticket from IAD to EWR to COK. The customer support is continuesly refusing to honor my request. They said they will not provide the connecting flight from original departure airport and I have to manage my transportation to the new departure airport, that is EWR. This is completely wrong and I will do all in my power to protest against it, until I get justice.
Ajith Muthu M
Verified | Aug 15, 2025Paris-Delhi
Economy
No reason given
Ticket Booking: I purchased a ticket for Air India flight AI148 (Paris to Delhi) on 5 April 2025. Timeline of Notifications: 3 June 2025: I received an email from Air India informing me that the scheduled arrival was revised from the original 23:55 on 23 June to 1:10 on 24 June, while the departure time from Paris remained unchanged. 18 June 2025: I received a second notification that the scheduled arrival was further revised to 1:35 on 24 June. Again, the scheduled departure time stayed the same. Day of Travel Delays: On the day of departure, the scheduled departure was again revised at short notice from 12:10 to 13:45 (local Paris time). Despite this, the actual departure was delayed even further, and the flight ultimately touched down in Delhi at 4:02am on 24 June. Please note: After touchdown, the aircraft doors did not open until after 4:20am (the gate arrival time for compensation purposes), although I have no independent proof of the exact time. I request you to confirm this precise "doors open" time with the airline or airport authorities on my behalf. Compensation Process and Airline Response: I contacted Air India to claim compensation. Initially, Air India offered me 300 EUR, arguing there was only a 147-minute (2h27min) delay. I refused this offer, since under EU Regulation EC 261/2004 I am entitled to 600 EUR for a delay exceeding 3 hours, as measured against the original scheduled arrival time. I explained, with references to ECJ rulings (Van der Lans v. KLM, C-257/14, and Austrian Airlines AG v. EB, C-826/19), that the original scheduled arrival timeβnot the time after any subsequent notificationsβmust be the baseline for calculating the delay. Despite quoting these rulings and the applicable EU law multiple times, Air India insists the revised arrival time (informed to me by email weeks before departure) resets the compensation baseline, and therefore refuses my rightful claim. since the arrival in Delhi was approximately 4 hours later than the original scheduled time, and the delay severely disrupted my business activitiesβcausing missed meetings and reduced rest before important engagements.- Paris-Delhi
- Economy
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