Air India complaints: comments, page 4
211 comments
Mavji S
Verified | Nov 25, 2024
Mumbai-London
Economy
Flight was cancelled and baggage was damaged
Our flight AI131 from BOM to LHR on 29.05.2024 never took off as it was cancelled. We were made to sit in the airport for over 8 hours before anyone said anything. We were then transported to a Hotel and put on the flight the next day. Upon arriving in London our baggage was damaged and we are still waiting for the claim to be processed. Over 10 emails have been sent requesting the payment for the baggage and I keep getting the same reply, awaiting for the payment to be processed.
- Mumbai-London
- Economy
Carrieann D
Verified | Nov 24, 2024London-Goa
Economy
Successful claim
No reason given
Our flight AI128 from LHR to BOM was delayed for 1hr 45min due to which we missed my domestic connection to GOI. AI revised my booking for 19nov2024 on AI0685 for which I had to wait 24 hrs in BOM. After landing in BOM and reclaiming the bags I was directed to domestic missed connection desk, where i had to wait for more than an hour to sort out my missed connection as i couldn't wait for 24 hrs in BOM. Due to poor management i had to force my way into the crowd to get to counter. All this caused me mental distress due to which I had panic attack. I requested for an earlier flight on 18 Nov 2024. There was availability on 3:30pm flight AI0683. , which was again delayed and departed at 4:30. The transit time from 2hrs increased to 9hrs in BOM. Due to all this I missed my important event in Goa. Travelling with Air India and their poor management caused a lot of inconvenience to my journey. It was a very disappointing and mentally exhausting experience. Below I have attached my original booking and the revised booking from AI due to the delay of my LHR-BOM flight AI128.- London-Goa
- Economy
- Successful claim
Anonymous member
Verified | Nov 22, 2024Delhi-Milano
Economy
Flight AI 137 was diverted to Vienna & never landed in Milan
I am writing to express my extreme dissatisfaction with my recent Air India flight from Cochin to Milan via New Delhi. The second leg of the journey was fraught with issues: a last-minute gate change and nearly two-hour delay, dysfunctional in-flight entertainment, false communication about a diversion to Vienna, and appalling crisis management upon arrival in Vienna. Passengers were left stranded for hours with no food, and communication was poor. This experience has caused significant stress and inconvenience, and I demand a full refund for the harassment and mental anguish endured. Air India must improve its crisis management and passenger communication.- Delhi-Milano
- Economy
- Loss: β¬600
- Desired solution
Ileana O
Verified | Nov 21, 2024Hyderabad-Ronchi De Legionari
Economy
LOST CONNCTING FLIGHT AT DELHI
My flight UK870 14th Jan 8.35pm has delayed 4 hours, we departured at 00.20am 15th Jan and we arrived at 2.40 am, so I lost my connection in Delhi to Rome Az769 15th Jan 3.50am and AZ1365 1.20pm to Trieste. I must pay another flyticket to return back home with the same flight but the day after.- Hyderabad-Ronchi De Legionari
- Economy
- Loss: β¬920.72
- Desired solution
Refund
Davinder K
Verified | Nov 19, 2024Hyderabad-Delhi
Economy
Hi flight timings were wrongly booked
Hi by mistake the flight was booked in the wrong timing. It was supposed to be in the evening 7 pm and got booked for 7 am. So request you to kindly compensate the money. As it is on company budget and I paid from my pocket. Kindly look into it and do the needful. Looking forward to hear positive from yourside. Regards.- Hyderabad-Delhi
- Economy
- Loss: β¬95
- Desired solution
Refund
Sakshi C
Verified | Nov 17, 2024London-Bangalore
Economy
Successful claim
Problems at airport
Flight was supposed to leave from LGW on 10th November, here is the sequence of event: - Airport was chnaged without any intimation to LHR, which led to inconvienece of additional travel. - on 10th, after reaching airport, doing security. Flight was delayed to 10 pm, then 11 pm, then 11:45 pm before announcing cancellation - on 11:15 they announced that flight has been cancelled. Then at 11:25 they started boarding. - After boarding and making people sit with their seatbelts on, they again announced cancellation. - I was travelling with my 10 month old son and 62 year old Mother-in-law, no food was offered, no communication was made for new flight. - Pilot announced dinner at hotel, no air India person present at the airport to escort us to the hotel buses. - finally reached hotel at 1:30 am IST, upon enquiring - were told no dinner has been arranged as Airline did not ask them to arrange for dinner. - Next day in the morning, upon enquiring - was told flight is now scehduled as AI 1132 (previous day was AI 132) and would take off at 4 pm. - we were told told to finish lunch by 12:30 and board the buses back to airport. - after reaching, we were made to sit in the plane at 4:15 but pilot again announced delayed departure - flight finally took off at 6 PM, and while all this no snacks/food being offerred till 7:30 PM. remeber, last we had was lunch at 12 pm. - extremely bad service by the airline, no communication, no regards for infants, senior citizens, pregnant women etc.- London-Bangalore
- Economy
- Successful claim
Aliaksandra R
Verified | Nov 16, 2024Milano-Delhi
Economy
No reason given
This flight was booked to visit a friend's wedding, but the flight was first delayed for an hour and then canceled. The air company haven't provided any notifications or updates about cancelation and possible new flights. It has continously sent notifications about gates and departure while in reality the flight was canceled- Milano-Delhi
- Economy
Shailender Singh K
Verified | Nov 13, 2024London-Mumbai
Economy
Successful claim
No reason given
Air India messaged us about the cancellation of the flight and provided us with a hotel to stay with dinner and travel to. I chose the next day's flight early morning 8:30 am, but the flight was delayed again for an hour. The on-ground, team has shared a paper to mail to the Air India London team for a claim but didn't receive any revert from them. I have looped the Air India customer team as well but no response from them either. My 2 days were wasted as I travelled from Birmingham to London by bus and my outing plan with my family. I'm attaching the image of the paper that the Air India London team gave us- London-Mumbai
- Economy
- Successful claim
Niroj G
Verified | Nov 9, 2024Delhi-San Francisco
Economy
The india custom take my gold ring and gold bar
I have been travel to india on October 24th 2024 they take my gold ring and gold bar around 54 gram when Iβm back to airport air india they told me to give my gold on SFO but they didnβt give me my gold in San Francisco if they are denied to give me I will go to Indian embassy or I will sued to your airlines Thank you
- Delhi-San Francisco
- Economy
- Loss: β¬5000
- Desired solution
Refund
Frederiek D
Verified | Nov 8, 2024Kathmandu-Paris
Economy
No alternative flight (transfer flight) offered by Air India
Flight AI214 (10:05am) cancelled from Kathmandu to Delhi. Air India suggested an alternative flight at (2:35pm), causing us to miss our transfer to Paris. (01:05pm) We were not given an alternative flight by Air India until we went to the airport ourselves for a solution. The solution was an Air France flight (AF225) at 1:45am. Had we not gone to the airport ourselves, we would not have had a flight from Delhi to Paris. Air India's phone lines were also unreachable for 14 days.- Kathmandu-Paris
- Economy
- Desired solution
Refund
Γlvaro C
Verified | Nov 4, 2024Copenhagen-Delhi
Economy
Successful claim
No reason given
The flight got cancelled the previous weekend to actual departure date. The email did not mention any reallocation. I contacted the Agency who did the booking for me (Egencia) and accepted the reimbursement of the flight ticket. There was no alternative flight that could departure and arrive within the time window of the original ticket.- Copenhagen-Delhi
- Economy
- Successful claim
Kusum M
Verified | Oct 29, 2024Delhi-Chicago
Economy
Suite case damaged
I field a claim for my damage suit case attached with photos. I send it on 24th Oct but I didnβt get any information from your department.
- Delhi-Chicago
- Economy
- Loss: β¬2000
Kulwant K
Verified | Oct 27, 2024London-Delhi
Economy
Lost passport
One of the worst experiences with air india we booked two tickets for delhi india one of them was business class after arriving at the airport we realised my mum lost her passport.. we try to talk to customer service at the airport with air india shand the lady said she can't help as the tickets was booked with travel agent so I called the agent it's been two weeks no updates with our tickets.. email been ignored phone called been ignored no customer service at all...- London-Delhi
- Economy
- Desired solution
Refund
Kulwant K
Verified | Oct 26, 2024London-Delhi
Economy
Lost passport
Dear sir or madam Me and my mum booked tickets for delhi india my mum had business class ticket... so we went to the airport and realised my mum lost her passport and we couldn't take the flight... I have made 100 calles to travel agent air india customer service bbut no luck can you kindly guide me what should I do please Thank you..- London-Delhi
- Economy
- Loss: β¬3000
- Desired solution
Refund
Jessyamma J
Verified | Oct 16, 2024Kochi-London
Economy
My seat No was 15 A.Television was not working. broken
11-12 hours journey was very tiresome without TV. Journey map And how many hours left to reach also not able to see. Television Control was completley broken. Please give compensation. 15 B Was my husband I booked tickets for him . His Television also did not work. We need compensation for both.- Kochi-London
- Economy
- Desired solution
Ishwar R
Verified | Oct 12, 2024London-Mumbai
Economy
Successful claim
No reason given
I am already checked in with air lines we are waiting in front off boarding get almost 30 minutes and no body was informed what happened after that some one announced that flight is canceled but we don't the reason after they said pickup your luggage and go to hotel we will give you flight next day but we didn't received even no budy no what time flight they I go my self to airport again to air india counter and they give after 24 hours flight I lost my 2 day in traveling very bad experience first time with air india- London-Mumbai
- Economy
- Successful claim
Pavithra L
Verified | Oct 12, 2024London-Goa
Economy
Successful claim
Technical problems
I am a seafarer and I was going emergency to my home my wife was in serious condition. On 1st Oct 2024, 20:30 I was standing. to board the flight, Suddenly they made an announcement. AI 130 Flight to India has been canceled and no flights further so all passengers need to proceed to the hotel stay, I requested any of the early flights in the morning but they told all flights are fully booked no seats. they don't have any answers that night they where chasing us to go to the hotel and told Airlines representative will come to the hotel tomorrow morning 8am talk to him but nobody show on next day morning, finally I made my way myself. I was supposed to reach home on 2nd of October, but I was reached on 3rd of October 2024.- London-Goa
- Economy
- Successful claim
Anurag T
Verified | Oct 9, 2024Mumbai-London
Economy
Missed my work and to cancel at the end movement.
Regrettably, there was an unforeseen delay of approximately 8 hours, resulting in the original scheduled time of 5:15 am being postponed to 1:30 pm. In addition to the inconvenience caused, my work schedule was affected, and my luggage was damaged during transit. The bag handle was broken, and the wheels were damaged to the extent that it was rendered immobile.- Mumbai-London
- Economy
- Loss: β¬600
- Desired solution
George H
Verified | Oct 7, 2024London-Denpasar
Economy
No reason given
On top of this, they lost Mia's suitcase which we then needed to hunt down ourselves because we had no help or update from the airline. It's only because I have an Airtag I managed to track down the airports and call their baggage service desk to trace it. 4 days later we had to get a taxi to and from the airport, over an hour away, and sadly lost a whole evening of our holiday. This is the taxi to and from airport expense we have uploaded. We had enough clothes to get by, but I'm not sure if there should be compensation for this as well - really added salt in the wound π₯Ή The airline provided literally no help at all to any of the circumstance and we were over 24 hours late to begin our holiday as a result. (this page wasn't allowing me to move on so i've uploaded the ticket again simply to 'continue')- London-Denpasar
- Economy
Thein M
Verified | Oct 4, 2024Milano-Madras
Economy
Successful claim
No reason given
No information was given on the 3rd Oct. They sent no emails and they gave an alternate flight the next day so had to stay in Milan for another 24 hours and a new connecting flight from Delhi to Chennai. I arrived a whole day later. The airline gave me no information. The airline arranged for a hotel stay. I was not able to meet my family and I am travelling for a family emergency. I was not able to meet a loved one before they were taken in for an emergency procedure.- Milano-Madras
- Economy
- Successful claim
Teja L
Verified | Oct 4, 2024London-Mumbai
Economy
Successful claim
Technical problems
I was recently on a trip to the UK. While coming back, I was booked on an Air India flight (AI130) and things started to go wrong. My Air India flight from London to Mumbai (AI130) on October 1 at 9.30 pm was cancelled five minutes before departure. Consequently, I missed my afternoon connection to Ahmedabad (AI631) on October 2. After much confusion and chaos at Heathrow, we were herded to a hotel nearby where dinner was finished by the time we reached the hotel. So no meal that night. The next morning, I was put on a flight to Mumbai (AI128), which was scheduled to depart at 12.30 pm. However, it was delayed and I again ended up missing my connection to Ahmedabad (AI6308) at 6.20 pm. Mumbai airport was madness when I landed at around 4 am, and I was keen to get home to Baroda where I had an important meeting on October 3 morning. However, Air India was only able to send me from Mumbai to Delhi (AI677) at 1 pm and then from Delhi to Vadodara (AI819) at 6.35 pm. I reached home at 9 pm, almost two days after my flight was cancelled in London. I was told by the customer service in-charge in London that Air India would be paying compensation, along with any charges that we may have incurred during this time. However, my emails to customerservice@airindia.in and contactus@airindia.in have bounced back. I would like to request a compensation of Β£2000 from Air India for the flight cancellation, flight delay, time spent, and the suffering during this time. The money will not compensate for the time spent, meeting missed, work opportunity gone, and the mental agony that I suffered but will be a small recompense. I am an experienced travel writer and I have never ever faced anything like this yet. Will request you to look into the matter at the very earliest and act. Will wait to hear from your team soon. Teja Lele 91-9825166182 Passenger: LELE TEJA SHRIKANT MRS (ADT) Booking Reference: TMMHB7 Ticket No: 098 2168370092 Flight No: AI130- London-Mumbai
- Economy
- Successful claim
Mahernigaar A
Verified | Oct 3, 2024London-Mumbai
Economy
Technical problems
Called airline , they did not provided any concrete response. But since the flight was cancelled now my all plans are all ruined , I cannot go any more.- London-Mumbai
- Economy
Pooja S
Verified | Sep 30, 2024Delhi-Bangalore
Economy
Delhi to Bangalore flight got delayed by more than 3 hours
AI 813 on 27th September PNR 675EZY got delayed from 8am departure to 11.30am departure. Due to which i had to cancel the flight and applied for refund. Air India also assured me that they will take care of the 100% return for Vistara on the way back on 28th September PNR 674VMJ. They couldnt take me on the immediate next flight because my bag was checked in. They made a big fool of all the passengers sitting there. My hotel booking at Hyatt regency also went waste due to my credit card points. It was a major loss and now I have no answer from either Air India or Vistara for my refund for 28th September Vistara flight. My very important meeting got cancelled due to this delay and I'm facing all the harassment to get my money back from both the airlines. If this is not sorted along with the compensation for all my loss and the mental harassment you all made me go through I have to escalate the matter to the consumer court. Thanks Pooja Syal 9999232319- Delhi-Bangalore
- Economy
- Desired solution
Devi R
Verified | Sep 27, 2024Frankfurt-Bangalore
Economy
Technical problems
We lost a day when we started from Frankfurt to Bangalore. The flight was delayed by 24 hours and we stayed in the hotel at Franfurt arranged by Air India.- Frankfurt-Bangalore
- Economy
Sebastian H
Verified | Sep 25, 2024Vienna-Delhi
Economy
Successful claim
No reason given
We received an email in the afternoon that the flight will be late. It was than even later than previously communicated. We were supposed to fly at 20:30 - I have a picture of the inside the terminal at 23:39- Vienna-Delhi
- Economy
- Successful claim
Pratiksh P
Verified | Sep 23, 2024Newark-Mumbai
Economy
So many problems!!!
I was seated in seat 20H. The seat didn't have entertainment portal working. The USB port was broken. The seat didn't recline. The controller didn't work so I couldn't even turn on the reading light out call an attendant. Later on I was moved by the flight attendant to a seat reserved for the crew. However, 2 out of 3 seats there didn't have USB working and none had entertainment portal working either! This is simply pathetic and huge injustice to customers. You charge full price but don't provide decent planes!! I have flown Air India in the past years back taking direct flight from EWR to BOM and never had such bad experience. I thought Tata take over would improve the airline but I guess, I am wrong.
- Newark-Mumbai
- Economy
- Desired solution
Other
Matheswari E
Verified | Sep 22, 2024London-Coimbatore
Economy
Don't remember
My flight from UK started late and arrived in Mumbai very late and I missed my connecting flight to coimbatore. Then I waited and took one flight from Mumbai to Chennai and another flight from Chennai to Coimbatore.- London-Coimbatore
- Economy
Gayathri M
Verified | Sep 22, 2024Mumbai-London
Economy
Missed connection because of flight delay
I am writing to express my concern regarding delay of Flight AI 129 from Mumbai to London on September 6, 2024. The flight was scheduled to depart at 5.15 am but it was delayed and the departure was scheduled at 8.15 am which was again delayed. Actual time the flight departed was around 9 am. The flight was scheduled to arrive in London at 10:15 AM but because of delayed departure and further delay during travel flight reached London at around 2 pm. Due to this delay, we missed our pre-booked bus from Heathrow to Nottingham, which was scheduled to depart at 1:45 PM. This situation was particularly challenging as I was traveling with three young children. We paid again for our connection bus from Heathrow to Nottingham which was purely because of delay caused by Airindia. Our ticket booking references are QUENVG, UG8YCO, 254ST2 (2 adults and 3 children) In light of the inconvenience caused by this delay, I kindly request compensation from Air India. Your assistance in this matter would be greatly appreciated. Thank you for your attention to this issue. I look forward to your prompt response.- Mumbai-London
- Economy
- Loss: β¬322
- Desired solution
Narinder S
Verified | Sep 16, 2024London-Amritsar
Economy
Successful claim
Strike
Our flight was delayed by 1 day later I was not happy lost a day of my holiday. I had to delay everything.- London-Amritsar
- Economy
- Successful claim
Srinivasa Desikan R
Verified | Sep 15, 2024London-Mumbai
Economy
Successful claim
Don't remember
The flight delay announcement was many times with additional delays and causing considerable mental anguish. Overall the flight left almost after 09 hours!- London-Mumbai
- Economy
- Successful claim
Dharmendra B
Verified | Sep 12, 2024Muscat-Mumbai
Economy
Dealy to my flight
I was travelling on Vistara Airlines on 25 August 2024 from Muscat to Mumbai and the flight was delay was due to depart at 2340, this was delayed to depart at 0005, the flight eventually departed over three hours later. Please could you let me know who I make a complaint to and how I can seek compensation for this inconvenience. Thank you Dharmendra Bhatia- Muscat-Mumbai
- Economy
- Desired solution
Vaishali P
Verified | Sep 10, 2024Amsterdam-Mumbai
Economy
Technical problems
After getting down from AMS to Delhi flight (which was cancelled due to technical issue), i was amongst the last 20 passengers who did not get overnight accommodation and neither the meals/drinks. I was asked to manage my own hotel & cab service for the night and was told to claim it from Air India- Amsterdam-Mumbai
- Economy
Madhavi J
Verified | Sep 9, 2024Bangalore-London
Economy
Monitors in passenger seats not working
We travelled on AI 177 on 8th September 2024 from Kempegowda International airport to London Gatwick and it was a horrible experience. 1.The Monitors attached to passenger seats are not working for lot of passengers. When we complained about it,the staff apologized which appeared fake and informed they are working on solving the issue which never happened. 2.The air hostess is uncooperative.She missed my requests to bring water multiple times. you can imagine other things when water is not being served . 3.The hostess madea big scene by bringing a giant vegan meal and told that i have prebooked where as we booked non veg meals. For my kid she refused to give non veg meals saying there are no non veg meals available where as the other hostess gave it .obviously she might have seen the preferred meals for my kid during booking. 4.No pleasant experience at all and there are no heart felt apologies or actions for unseen mistakes. Totally not worth booking- Bangalore-London
- Economy
- Desired solution
Tarang K
Verified | Sep 2, 2024Bangalore-London
Economy
The worst flight u can take AI 177
The flight was really pathetic. The seat were not cleaned, the seat belt had chewing gum on it, the in flight entertainment was not working, the bathrooms were dirty and non-usable, the food was tasteless and the staff experience horrible. One of the worst flight experience I have had and will ensure people know what a bad flight this is. When we complained to the staff of our problems, she said this is old flight and ur problem, not ours, so deal with it.
- Bangalore-London
- Economy
- Desired solution
Sanjana B
Verified | Sep 1, 2024London-Mumbai
Economy
Successful claim
No reason given
The flight AI 128 was to leave at 2 pm on 15th August from Heathrow Airport and was delayed for more than 8 hrs and finally left at around 10:24 pm. We reached our destination at 11:30 am the next day I.e 16th August 2024 instead of 3:15 am. We had already reached the airport on 15th Aug at 10 am but the airlines didnβt provide us any help to put us on a different flight even though we asked, nor did they provide us space for our luggage. This disrupted all our schedules/money and it includes a Dr. Who had to join the hospital immediately and was unable to because of this massive delay.- London-Mumbai
- Economy
- Successful claim
Chandan P
Verified | Aug 30, 2024Mumbai-London
Economy
Mumbai to London Heathrow flight - 6 hours delay
I had booked a flight from Mumbai to London Heathrow for 29 August 2024 at 7:05 AM. It would reach London by 12, giving me ample time to reach my home in Nottingham for my university meeting at 6 PM. However, the flight was delayed by 6 and a half hours. This delay resulted in a grade drop for me, which affects my overall postgraduate score. Who will compensate me for this?
- Mumbai-London
- Economy
- Loss: β¬1200
- Desired solution
Aayush P
Verified | Aug 28, 2024Mumbai-London
Economy
My trip was planned and was organized bec of my flight chang
I was suffering from sleepiness and food expensive I missed my vip lounge which I was bought and lots harrassment of mind. No service provider nothing they make help.- Mumbai-London
- Economy
- Loss: β¬100
- Desired solution
Aditi S
Verified | Aug 23, 2024Toronto-Delhi
Economy
In-flight entertainment not working
In-flight entertainment not working, In-flight entertainment not working, In-flight entertainment not working- Toronto-Delhi
- Economy
- Desired solution
Kim K
Verified | Aug 23, 2024Singapore-Amsterdam
Economy
Big delay
This morning we had to take our flight back home to Amsterdam. We received 2 hours before that there was a delay of 4 hours. This means that we will miss our next flight from New Delhi to Amsterdam. We made contact with customer service about what to do and we are helped really good. They told us just to go to New Delhi and at this location the staff of air india will help us further. Once at the airport in signapore also very well. After a little more delay we took the flight 4 hours and 28 minutes later. We arrived at New Delhi and went to the security/customer service as they told us. What happend here is unbelievable. There was really no one who wanted to help us i was waiting at the counter and asked some questions about what to do. First she told me to just wait, so we did. The waiting time got very long so i decided to go back to ask how long i had to wait and to wait for what? I was fully ignored. The employee looked just doen and was drawing some puppets and keeps ignoring me. I was asking her later again with a little shout how much longer inhad to wait and the answer was βa whileβ i decided to search for someone elso who was not that rude and could help us. There was another guy he was really angry and gave us a paper so we could get some food and told us that we could take another flight the day after what means that we have to stay in the arrival gate for 22 hours because an visa was not an option! They told us they could not offer the hotel because it was just for holiday guests? Never met so rude people like this. I really want to say that the staff online was really helpfull and the vrew on board also. We are really in shock what is happening to us!- Singapore-Amsterdam
- Economy
- Loss: β¬191
- Desired solution
Refund
Sunil C
Verified | Aug 23, 2024London-Delhi
Economy
Successful claim
Unknown
i booked via ticketstoindia and main thing is i have applied full day off due to the timings and they changed it in the morning and they have not told me about it. Due to that i have spent my entire day and did not work it wasted my one day more annual leave which should be compensated as well.- London-Delhi
- Economy
- Successful claim
Siddhi M
Verified | Aug 22, 2024Delhi-Baroda
Economy
REQUIRE REFUND
GATE NO CHANGE AND NO ONE INFORM BY WHATS APP ANNOUNCEMENT OR EMAIL AND PURCHASE NEW TICKET FORCE BY GROUND STAFF NOT ARRANGE OTHER FLIGHT
- Delhi-Baroda
- Economy
- Loss: β¬250
- Desired solution
Azhar A
Verified | Aug 17, 2024Paris-Lucknow
Economy
Successful claim
Unknown
I arrived on airport and I was informed only on the check in counter that my flight will fly late by 3 hours.- Paris-Lucknow
- Economy
- Successful claim
Aditi S
Verified | Aug 11, 2024Toronto-Delhi
Economy
In-flight entertainment not working
I travelled from Toronto to Delhi, on 24 July 2024. We had 3 seats - 50A, 50B, 50C. For all the seats, the infotainment was not working. On seat 50A, the video was working, but there was no sound. Seat 50B & 50C - nothing was working, the screen was black. The air hostess did a reboot but it did not help. For a long duration flight, access to the entertainment system is essential for passenger comfort. Even more when you are travelling with kids, because they get irritated when they have nothing to do. When we are buying such expensive tickets at full price, shouldn't we expect quality service in return?- Toronto-Delhi
- Economy
- Desired solution
Jasjeet W
Verified | Aug 8, 2024Toronto-Delhi
Economy
Didn't provide Confirmed Bassinet seat with a 3 month old
Booking- 2BCBB3, Flight-AI188, Date- 08-08-2024. I booked a Bassinet seat 2 months in advance and also got the confirmation(Attached). The seat no assigned to me was 42F. On the day of departure when i checked in they changed my seat without informing me. When i asked the staff that i booked the bassinet seat, they denied and said this is a paid seat for $300. They spoke very very rudely to me. It was so ill-mannered that i cried my heart out. I had to suffer with a small child for 14 hours. My child was so uncomfortable and kept crying the whole flight due to the discomfort. Where is my fault, tell me? How can you change the seat on the day of departure and that too when its a bassinet seat with a small 3 month old child. This is a serious issue and if AIR India won't do anything about it, i am seriously taking this matter to the court. It was a nightmare for me. You proved the world right about AIR INDIA.- Toronto-Delhi
- Economy
- Loss: β¬500
- Desired solution
Apology / Voucher
Jaspal K
Verified | Jul 8, 2024Delhi-London
Economy
I wasnβt allowed to check in before paying extra Β£660
I had already booked my flight with return from London Heathrow to India and back from India to London Heathrow. Return flight was direct from Delhi to London but there was a stay when going from London Gatwick to Delhi at Amritsar.We were in medical emergency while going so we asked at Amritsar airport that can we go home directly instead of going Amritsar to Delhi,they told us that we can go as we have cleared immigration,there is no problem.So we booked taxi to go early.But yesterday when we had a return flight fro Delhi to London Heathrow they denied us check in as we are required to pay penalty charges .They already changed our flight timing from morning 6:45 to 2:45.flight was confirmed also. I tried to tell them that we have been guided wrong but they didnβt bother as at that time staff at gate number 1 werenβt even interested to listen anything.they were busy in gossiping and me with my son kept waiting for hours.finally I was in tension to board the flight I got ready to pay the penalty charges and I asked about per person penalty,one of the staff member told me Β£225 ,I was telling my husband to ask, in between a new staff lady came and told me the penalty charge Β£330 , when I paid Β£330, after paying she told that it is for single she forgot to charge for my son too thatβs also Β£330.They seemed to harass me intentionally. Then again paying Β£330, the lady took so much time as she wasnβt trained enough to work on a computer, they again wasted my time .Then other lady staff guided her step by step to issue me a new ticket. I was about to have a heart attack yesterday as four times I was guided wrong by their under training staff.I had to pay twice for the same ticket.- Delhi-London
- Economy
- Desired solution
Refund
Roli G
Verified | Jul 8, 2024San Francisco-Delhi
Economy
Disappointing Experience on AI 184: TV, Delay, Baggage
My recent experience on AI 184 from San Francisco to Delhi on July 4, 2024, was disappointing. The aircraft was old and the seats were uncomfortable. The in-flight entertainment unit was non-functional, the food was stale and bad tasting, we experienced a 1.5-hour delay in deplaning without any information, and the baggage claim process was chaotic and disorganized. The flight was uncomfortable as the entertainment unit (TV) was not working despite the crew resetting it multiple times. This significantly impacted the overall in-flight experience, as I was left with no entertainment options for the duration of the long journey of 15.5 hours. Additionally, the aircraft itself felt outdated, and the seats were uncomfortable, making it difficult to rest. The food served on the flight was stale and tasted bad, adding to the unpleasantness of the journey. Upon landing in Delhi, the situation worsened. We were not allowed to deplane for 1.5 hours, and no information was provided regarding the cause of the delay. This lack of communication was extremely frustrating and left passengers feeling anxious and inconvenienced. Furthermore, the baggage claim process was chaotic. The same baggage belt was assigned to three different airlines, resulting in a highly disorganized situation. Our luggage was eventually placed off the belt in the middle of the airport in a disorderly manner, causing significant discomfort and confusion among passengers. Overall, this experience was far from satisfactory and has left a negative impression of Air India. I hope that you will take this feedback seriously and take steps to improve the quality of service provided to your passengers. Effective communication, better organization, and ensuring that in-flight entertainment systems are functioning correctly are essential aspects of a pleasant travel experience. Thank you for your attention to this matter. I look forward to your response and hope to see improvements in the future.- San Francisco-Delhi
- Economy
- Desired solution
Refund
Sunil S
Verified | Jul 6, 2024Mumbai-Mahebourg
Economy
Cancelled flight due to wrong date 22/09/2024.
Dear Sir/ Madam: I, Sunil Kumar Sinha booked a flight, thru AirIndia website, date September 22nd, 2024 from Mumbai (Chatrapati Shivaji Internation Airport) to Mauritius (Sree Sir Ramgoolam International Airport), which I have cancelled due to mistake for the date, suppose to be October 22, 2024. I couldnt change the date to October 22nd, 2024, I had no other option, but to cancel within 24 hours. Moreover they have cancelled only my wife Asha Devi Ramburns trip from Mumbai to Mauritius. They are suppose to cancel my ticket too with full refund. They havent refunded 100% of the ticket as they took out INR 56,094 from my Debit Master Card. My Cancellation is 2 months before, so according to the international law, the refund suppose to be 100%. So please look into it, so that I can get the refund back into my Debit Master Card. Attaching 2 filed of the Air India flight booking and the Refund Status. Regards Sunil
- Mumbai-Mahebourg
- Economy
- Loss: β¬597.04
- Desired solution
Refund
Dipika Dipak T
Verified | Jun 27, 2024London-Mumbai
Economy
Delayed
The Flight is Delayed for more than 2 hours. The reason is unknown for the delay. Reached Mumbai at 13:06 instead of 10:50- London-Mumbai
- Economy
- Desired solution
Bhavith Kumar Reddy L
Verified | Jun 26, 2024Toronto-Bangalore
Economy
Missed connection flight due to air india mistake
First international flight dropoff was late and then my luggage came after my connection flight left from airport. Then gave a lot of trouble by saying it is my mistake. After few hours and lot of discussion and frustration, booked for evening flight which later got delayed 4 hrs. Got worst seat than my original booking. Lot of stress in delhi airport and no food either.- Toronto-Bangalore
- Economy
- Desired solution
Sanjay S
Verified | Jun 12, 2024Indore-Mumbai
Economy
Due to weather my flight have reached too late (4 hours late
On 27th Mayβ24, I was supposed to Board the Air India flight from Indore to Mumbai at 16:40 hrs. However, the above flight got delayed and arrived at 23:15 hrs. Due to this, I unfortunately missed my another flight, that I needed to board at 01:25 a.m on 28th Mayβ24, Cathay Pacific from Mumbai to Hong Kong, as the Air India flight reached Mumbai at 00:40 hrs, so I was unable to reach my final destination. I understand that unforeseen circumstances may occur in the Airline industry. However, I kindly request your assistance in processing a refund for the cost of my flight ticket, as I was unable to utilize the service for which I had paid .
- Indore-Mumbai
- Economy
- Loss: β¬250
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