Air India complaints: comments, page 5
211 comments
Sanjay S
Verified | Jun 12, 2024
Indore-Mumbai
Economy
Due to weather my flight have reached too late (4 hours late
On 27th Mayβ24, I was supposed to Board the Air India flight from Indore to Mumbai at 16:40 hrs. However, the above flight got delayed and arrived at 23:15 hrs. Due to this, I unfortunately missed my another flight, that I needed to board at 01:25 a.m on 28th Mayβ24, Cathay Pacific from Mumbai to Hong Kong, as the Air India flight reached Mumbai at 00:40 hrs, so I was unable to reach my final destination. I understand that unforeseen circumstances may occur in the Airline industry. However, I kindly request your assistance in processing a refund for the cost of my flight ticket, as I was unable to utilize the service for which I had paid .
- Indore-Mumbai
- Economy
Sanjay S
Verified | Jun 12, 2024Indore-Mumbai
Economy
Due to weather my flight have reached too late (4 hours late
On 27th Mayβ24, I was supposed to Board the Air India flight from Indore to Mumbai at 16:40 hrs. However, the above flight got delayed and arrived at 23:15 hrs. Due to this, I unfortunately missed my another flight, that I needed to board at 01:25 a.m on 28th Mayβ24, Cathay Pacific from Mumbai to Hong Kong, as the Air India flight reached Mumbai at 00:40 hrs, so I was unable to reach my final destination. I understand that unforeseen circumstances may occur in the Airline industry. However, I kindly request your assistance in processing a refund for the cost of my flight ticket, as I was unable to utilize the service for which I had paid .
- Indore-Mumbai
- Economy
- Desired solution
Sanjay S
Verified | Jun 12, 2024Indore-Mumbai
Economy
Due to weather my flight have reached too late (4 hours late
On 27th Mayβ24, I was supposed to Board the Air India flight from Indore to Mumbai at 16:40 hrs. However, the above flight got delayed and arrived at 23:15 hrs. Due to this, I unfortunately missed my another flight, that I needed to board at 01:25 a.m on 28th Mayβ24, Cathay Pacific from Mumbai to Hong Kong, as the Air India flight reached Mumbai at 00:40 hrs, so I was unable to reach my final destination.
- Indore-Mumbai
- Economy
- Desired solution
Refund
Dhruvi Rajeshkumar P
Verified | Jun 9, 2024Delhi-New York
Economy
Delhi International Airport Seat Problems.
I and my husband were traveling from Ahmedabad to JFK on 07 Jun 2024 with a connecting flight from Delhi International Airport. After reaching Delhi International Airport our flight got delayed by 3 hours. we already booked seat 45J-45K however after entering flight AI101 we both had a problem with the seats. when I reached the seat I saw one lady already sitting on my seat, when I asked her for the seat she showed me her boarding pass which had the same seat number as mine. In short Air India allocated the same seat to two different people. At the same time, my husband was finding his seat and there was no seat with his number (45J). After getting confused with this we called the cabin crew and they called the ground staff, who was very rude in his behavior. The ground staff asked us to sit apart because the flight was fully packed. We requested to sit together as it was not our mistake and we both husband and wife were traveling together on a long flight. As we didn't agree to sit apart he told us to deboard from the plane. we were asked to deboard without our mistake, it was mismanagement by Airindia. when we asked written note regarding not getting our booked seat, the ground staff asked to deboard us, The ground staff snatched the boarding pass from my husband's hand and asked us to deboard it due to our denial for not sitting apart. We said to the ground staff that we would complain about his rude behavior of snatching the boarding pass from my husband's hand, and the ground staff rudely said go ahead and complain I don't care and can't help regarding seats. We kept requesting the ground staff to give us seats that were together, and he again asked us to deboard as there were no seats left to sit together for 2 people. Then, the ground staff asked us to go person by person on the whole flight to ask people if they could give us seats that were together. However, the air crew staff helped us to ask person by person to give us 2 seats that are together. We both had to adjust in the middle row of the seats, while we paid for a window seat in advance, we couldn't get our assigned seats from our boarding pass, and we had to adjust in the middle seats of the middle rows. The seats that were given were near the lavatory and the kitchen, which I would never prefer to sit near to it as I am very sensitive to smell. The experience was horrible in regards to the ground staff. 1 seat and 2 boarding passes were issued to 2 different people. Plus, there was no seat 45J on the flight. How can the Airline issue the boarding pass with these mistakes? Moreover, we had to ask for our seats. It felt like we were traveling on the local train where we had to look for our seats or ask people to give us seats together. The behavior of the ground staff was even horrible as they asked us to deboard due to their mistake, why would we deboard, we had to come back to the USA on time as we had to start work on time. So, we traveled with adjustment without any help from ground staff. I am also attaching the pics of the same boarding passes of 2 different people and the video that proves the airline does not have the letter J of our seat number according to our boarding pass. We need serious attention to this matter, as this is not a light mistake by the staff of Air India. As we faced these mistakes and misbehaving by Air India, I need a solution to this matter in a few days. if I am not satisfied with your response, I will complain to DGCA India. Flight Date: June 08, 2024 Flight Number: AI-836 Initial departure time: 02:20 am Delayed departure time: 05:00 am PNR: J48JXD ETK: 098669788973904
- Delhi-New York
- Economy
- Desired solution
Anonymous member
Verified | Jun 8, 2024Abu Dhabi-Tiruchirappalli
Economy
Flight Delay waited for nearly 8 hours
Actually my flight was at 7 th june 10:40 from Air India express Flight no IX640. Initially i got a msg flight delay so next day morning 6Am, then after few hours again changed ton7AM then once again changed to 7:50 Am. Because of this my arrival transportation is affected i need to cancel and book many times time and cost is getting waste. I planned for a limited period visit to india but because of this im famished.- Abu Dhabi-Tiruchirappalli
- Economy
- Loss: β¬500
- Desired solution
Refund
Mohit G
Verified | Jun 7, 2024Bahrain-Delhi
Economy
I booked my flight ticket dated 05 Feb-2024. PNR NPNYBI yest
I booked my flight ticket dated 05 Feb-2024. PNR NPNYBI yesterday i got email your flight get cancelled and booking in partner airline express. (Which is not acceptable how can cancel my travel ticket without any prior intimation, and book in another airline) today i got email from express airline with new PNR and new ticket that not expected, if flight get change request process my full refund if airline not mange properly new PNR G4HNNJ- Bahrain-Delhi
- Economy
Yash V
Verified | Jun 5, 2024Pune-Delhi
Economy
Ai858 was stucked with trarctorbwhike pushback on runway
Ai858 stucked with tracktor on runway and was delayed by 6 hours Need compensation Attached is the letter of airindia deputy manager on duty about the incident where it is clearly told by them
- Pune-Delhi
- Economy
- Loss: β¬600
- Desired solution
Mr Gurcharan M
Verified | May 31, 2024Amritsar-Birmingham
Economy
Service very poor, tv monitors not working, damaged Case
1) Service very poor you ask for something they took their time. 2) tv monitors not working & also the cable of the remote control broken. 3) Table slightly twisted not stable, food tray kept moving forward. 4) Dhol case damaged I have photos of these number - 2, 3, 4. I am an international performing artist King G Mall BEM, CEO, Ambassador.
- Amritsar-Birmingham
- Economy
- Desired solution
Anonymous member
Verified | May 30, 2024Delhi-Kathmandu
Economy
Deny from Chek in
Good morning sir /Madam I am Bahadur Thapa going to Kathmandu from AI 213 on 28th may 07:00 hrs departure time. As per the rule for travel to Nepal passport or voter id is mandatory. I didnβt have my passport and hard copy of voter Iβd but I have EPIC( SOFT COPY OF VOTER ID WHICH IS ISSUED BY Election commission of India From their web site ) I reached the Air India counter at 05:30 aprox but they are denying to accept this after getting multiple request they are saying that immigration will not accept you after that I went to immigration person and request the officer they are ready to accept because this is a valid voter id you can chek anywhere but still after when I approach the counter they are saying we will not accept you go and talk with our manger I also request with your Manager DINESH RAO he is very rudely behave with me and again deny for accept saying that I donβt know immigration or any other agency we will accept you or not and after that I request him to pls ask your senior mangenr I can talk with him he is saying no senior is here what I am saying is the final one I am requesting too much because early morning my father expired and its very urgent for me to go there. After that they will take me out side the terminal I also called Delhi police none of your staff is ready to talk with them, police is saying give me the written complaint then I will take the action I am totally hopeless that time I have to only reached my home. After that I book the next flight which is again of AIR India AI 255 12:55 departure time and take the print out of this ID now your staff is changed when I approached the counter they are accept me and give the boarding pass immigration also accept me and I travel in this flight. Now you tell me why Dinesh Rao has done like this I suffer to much from here again book the next flight which cost around RS 8500 and the problem I face canβt explain pls make justify this or take action on this staff why he has done this intentionally. Or after returning to delhi I will also take legal action on this . All documents are attached with this mail . With Regards Bahadur Thapa- Delhi-Kathmandu
- Economy
- Desired solution
Refund
Expenses reimbursement
Apology / Voucher
Padama S
Verified | May 27, 2024London-Ahmedabad
Economy
Successful claim
Technical problems
I would like to refund for the travel ticket which my mother is traveling. It was a massive inconvenience as we had to pay additional cab charges which are like 100 pounds to London Gatwick airport from the house and return another 100 pounds plus parking of almost 20 pounds a Gatewick airport so at one go we paid almost 220 pounds.Β it's the same thing 220 pounds on a next-day flight was rescheduled. however, my mother is 67 years old and for that purpose only we have booked a direct flight from Air India. My mother was supposed to travel on flight- AI0172Β booking ref- 2VITAY on 17th April and reach Ahmedabad on 18th April in the early morning we have a schedule to attend a family function and for that, my mother was supposed to be present there but because of this delay or cancellations of flight, my mother couldn't attend a function on time which cause like massive inconvenience. therefore I would like to get a full refund of my ticket - 584 pound and reimburse my expenses for the cab and parking is 440 pound. Thanks.- London-Ahmedabad
- Economy
- Successful claim
Anonymous member
Verified | May 17, 2024Kochi-London
Economy
Substandard facilities at Expensive Rates.
My mother travelled with AI on 16th May from cochin, India to London Gatwick. The flight experience not so good. The entertainment system on her row wasn't working and this is a 10hrs:30 mins journey. The food was substandard and not good, the toilets were unclean and the lights not working properly.. I understand you are undergoing transformation, but things I mentioned are basic mandatory factors in a flight journey. And I paidΒ£1100!!!. Embarrassing.- Kochi-London
- Economy
- Loss: β¬1100
- Desired solution
Refund
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