American Airlines complaints: comments, page 10
573 comments
Olubunmi A
Verified | Sep 24, 2024
London-New York
Economy
Successful claim
No reason given
Within 3-4hrs, we received multiple emails confirming containing delay notifications with any reasons. It was so inconveniencing & disturbing. We couldn’t plan anything for those hrs; our pick up & check-in plans at our destination was totally disrupted. We arrived NY at the wee hours of the morning. Our private pickup plan conflicted with another of their customer & so we were stranded for 2 hrs.
- London-New York
- Economy
- Successful claim
David S
Verified | Sep 22, 2024Rome-New Orleans
Economy
I carry an Oxygen Concentrator for my COPD. I need it when walking between flights at airports during layovers, thus I take it on the plane with me. I traveled from New Orleans to Rome a week earlier on American Airlines with no questions asked and no problems. On return from Rome, I was denied boarding because the ticket attendants said I needed enough battery to last 150% of the total duration of the flight. My 2 double batteries have approx. 5-6 hours each life (10-12 hours total) and the first leg of the flight is approx. 10 hours. I explained that I needed to bring the concentrator on the plane but did not need to use it on the plane. The ticketing attendant placed a call to someone that she said was a "doctor" to discuss the issue. She made the call on her cellphone, not a wired phone at the counter. She was speaking Italian so I could not understand her conversation, so I asked to speak to the "doctor" but she refused. She then summoned a security person and told me that I would have to find an additional battery in order to board the plane, even though I explained that I dod not need to use the concentrator on the plane, and that I made the flight from the US to Rome without incident. These are very expensive specialty rechargeable batteries and they are sold only by the concentrator manufacturer, not in airports. Thus I could not obtain an additional battery and I was denied boarding, I then had to book new flights for myself and my two daughters. We were able to arrive home in New Orleans on time, but I had to purchase basic economy (my original tickets were premium seats) last minute tickets at a cost of almost $4100 Euro--much more than the originals. Therefore I received NO refund for my original tickets and had to purchase additional tickets at exorbitant prices.
- Rome-New Orleans
- Economy
Kevin C
Verified | Sep 22, 2024Rome-Charlotte
Economy
Successful claim
Technical problems
No voucher was offered. They did cover hotel costs from 7/6-7/10. I have reached out to American Airlines about reimbursement for additional expenses incurred during that time such as taxis, food, laundry, etc and have not received any compensation from them. They provided us with instructions on how to rebook and where to call to lodge complaints. See uploaded photo- Rome-Charlotte
- Economy
- Successful claim
Linda W
Verified | Sep 20, 2024Chicago-Dublin
Economy
I cancelled flight, confirmed refund, never received
This is not a case of “do I get a refund”. On June 11@8:47 via email, after a customer service conversation that was recorded on your end-please go back and check that conversation, my flight was confirmed canceled WITH a refund per the rules of the travel credit I purchased. Then, on your end, my flight was never cancelled and the credit never issued. Please check the details of that recorded phone call, confirming that I am to receive that travel credit. Thank you! September 5, 2024 Hello Ms. Warning: Thank you for contacting customer relations. We sincerely apologize for the inconvenience you've experienced regarding your flight cancellation and the associated trip credit. We understand how important this matter is and regret the confusion that has occurred. We have reviewed our records and confirmed that your ticket was incorrectly marked as a no-show. To address this, we have initiated the process to change the status to "OK" so that we can issue the trip credit for the amount of the ticket. Please be patient, as this process may take some time. We are currently awaiting a response from the department responsible for updating the ticket status. Rest assured, we are actively working to resolve this issue and will keep you updated on the progress. Thank you again for taking the time to share your feedback with us, Ms. Warning. Your comments give us the opportunity to improve, and we are grateful for the benefit of your perspective. As an AAdvantage® member, your business means a great deal to us, and we hope to welcome you on board an American flight soon. Sincerely, Aquila Blue Customer Relations American Airlines AA Ref#1-34576334497 Linda On Sep 5, 2024, at 4:01 PM, Refunds wrote: Dear Linda: Reference Ticket: 0012146964316 Thank you for your request. Information regarding non-refundable tickets can be viewed on our FAQ's page. Our Basic Economy fares represent our most cost-effective offering. Despite their competitive pricing, please be advised that these fares do not permit flight changes, are non-refundable and hold no value if unused. We regret any confusion that may have arisen during this transaction. Your understanding is greatly appreciated. If you purchased trip insurance, please visit our Trip Insurance page for assistance in filing a claim. Thanks for choosing American Airlines. Sincerely, American Airlines Twice now told I qualified for a refund. If one goes back to that initial cancellation phone call (date above), I met the trip insurance requirements for the insurance to cover a refund.- Chicago-Dublin
- Economy
Ife A
Verified | Sep 18, 2024London-New York
Economy
No reason given
The flight time was changed twice & so we had to rebook airport pick up in Newyork just as many times.- London-New York
- Economy
Ricjy P
Verified | Sep 17, 2024Cancun-Chicago
Economy
Discrimination and stolen from AA
Got to the airport CANCUN, not knowing my flight was canceled and they didn’t notify me or even reach oh anything even the app didn’t notify me of the cancellation, The Cancun airport supervisor discriminated against me and the rep on the phone telling me they done service my kind as a non-binary LGBTQIA same sex individual they also cover are to buy the ticket or be stranded in another country which I’ve never been too!!!! I want a refund if my ticket $3217.96 they forced me to buy or be stranded and just dismiss my claims and say we at AA dont let this type of discrimination happen and let it and wipe their hand of my situation and LIE!!!! BEWARE- Cancun-Chicago
- Economy
Linda L
Verified | Sep 17, 2024Nice-Philadelphia
Economy
Successful claim
Don't remember
very late, lots of texts but none accurate, no AC, everybody for hours sitting on the floor without access to main airport or restaurants. Just loads of fun.- Nice-Philadelphia
- Economy
- Successful claim
Ronald S
Verified | Sep 17, 2024Dallas-Fort Worth-Kansas City
Economy
DFW My original flight (AA 591) was rescheduled 3 times
After AA 591 was rescheduled, I went to the designated gate for departure of AA 2340 at a different terminal, Took Skylink to that gate, rec'd notice it was departing at another gate at the TERMINAL i had just left! Going back on Skyllink I rec'd notice that flight had been rescheduled. The departure gate changed again, and I had to take Skylink back to another Terminal and by the time I reached that gate, the plane had boarded and just left around 10:30 pm. I then had to be rebooked for the next day, 8/24 on AA 3900. Had to spend the night at Grand Hyatt DFW. I am 84 years old, got to MCI and home in Kansas City area the next afternoon. Spent $353.18 for hotel and $40.18 for breakfast next a.m at Grand Hyatt. I seek reimbursement for the total od $393.18 expenses for having to stay overnight at DFW because of AA's rescheduling and changing departure gates AFTER notice of rescheduling to depart from a different gate.
- Dallas-Fort Worth-Kansas City
- Economy
- Desired solution
Expenses reimbursement
Gary P
Verified | Sep 17, 2024London-Chicago
Economy
Successful claim
Don't remember
Because our original flight AA 91 was delayed 6+ hours and we would have missed our connection, we had to stay another night in London hotel.- London-Chicago
- Economy
- Successful claim
Caroline B
Verified | Sep 17, 2024London-Chicago
Economy
Successful claim
Don't remember
Original flight AA91 September 3 was delayed 6+ hours and we would have missed connection in Chicago so had to stay another night in London.- London-Chicago
- Economy
- Successful claim
Gerald A
Verified | Sep 15, 2024Oranjestad-Chicago
Economy
WE SAT ON THE TARMAC IN GREENVILLE, S.C. FOR OVER 4 HOURS !
CIRCLED N.C. 5 TIMES. SENT THEN TO GREENVILLE S.C. WEATHER CONDITIONS CLOSED THE AIRPORT. PLANE RUNNING LOW ON FUEL. PILOT LANDED. SAT ON THE TARMAC FOR OVER 4 HOURS. ALL OF US WERE LEFT ABANDONED AND STRANDED IN S.C. PILOTS AND CREW, LEFT EVERYONE AND TOLD US TO ATTEMPT TO CATCH ANOTHER FLIGHT. NO ONE AROUND TO DO SO. IN AN EFFORT TO GET TO CHARLOTTE TO GET TO FINAL DESTINATION CHICAGO, WE HAD TO HIRE AN UBER DRIVER TO GET US TO CHARLOTTE N.C. ATTENDANTS WOULD NOT BE AVAILABLE AT AMERICAN AIRLINES FOR 4 HOURS ! UBER DRIVER COST WAS $ 220.00 FOR THE RIDE AND $ 30.00 FOR THE GAS ! ( MY NEW SAMSONITE LUGGAGE, COMPLETELY DAMAGED AND DESTROYED. CONTENTS WITHIN ,TAKEN . ( I HAVE SEVERAL PHOTOGRAPHS). WE GET TO CHARLESTON N.C. IN TIME FOR OUR NEXT BOOKED FLIGHT 8:55 A.M. WE GOT BUMPED ! THEN AN A.A. REPRESENTATIVE WAS SO KIND AND HE BOOKED US FOR 3 ADDITIONAL FLIGHTS-( only one confirmed with seats for 6:00 p.m.) #1. AT 9:30 A.M. ( standby )WE GOT BUMPED ! NO SEATS ! #2. ANOTHER FLIGHT AT 11;00 A.M. WE WERE ON STANDBY AND WE GOT BUMPED EVEN AGAIN ! NO SEATS ! #3. FINALLY AT 1:00 P.M. WE GOT ON THAT FLIGHT ( standby ) FINALLY TO CHICAGO, IL. WE ARRIVED HOME A DAY AND A HALF LATER THAN ORIGINALLY SCHEDULED. WE ARE SEEKING COMPENSATION FOR THE FLIGHT FROM ARUBA TO CHARLESTON N.C. AND THEN TO CHICAGO, IL. OUR FINAL DESTINATION. WE ARE SEEKING COMPENSATION FOR THE ENTIRE COST OF THE UBER SERVICE. WE ARE SEEKING TOTAL COST OF DAMAGED, DESTROYED NEW LUGGAGE AND VARIOUS ARTICLES STOLLEN FROM INSIDE THE LUGGAGE. PLEASE , KINDLY RESPOND SOON AS THIS EXPERIENCE WAS A TOTAL AND COMPLETE NIGHTMARE FOR US.- Oranjestad-Chicago
- Economy
- Loss: €700
- Desired solution
Anonymous member
Verified | Sep 15, 2024Tampa-Comayagua
Economy
Canceled flight due to covid
Became sick day before flight. Tested positive morning of flight. Furnished doctors note, meds prescribed and pic of Covid test result. Did not wish to infect other passengers or children’s orphanage, our ultimate destination. This request has fallen on deaf ears to date. I’m in hopes we can at least get a travel voucher for future travel as we’re on limited incomes.
- Tampa-Comayagua
- Economy
- Loss: €897.4
- Desired solution
Refund
Apology / Voucher
K S
Verified | Sep 15, 2024Chicago-Albany
Economy
Changed flight (6 hr layover), gates (4 times), not helpful
My first flight was 6am-11:55am from Seattle to O’Hare. We barely made it to the boarding (we had 5 minutes left before boarding). We got to airport at 4am and waited over an hour to hand over our checked bags. Mine was 3 pounds over and they charged me an additional $30. At O’Hare we had a 6 1/2 hour layover because they changed the second flight. Had been 1:30 or so departure with a 4:30 arrival. Now our flight was 6:40pm arriving at 10pm. They changed the gate 3-4 times, including just before boarding (which was already 15 minutes late). The entire flight had to get from L10B to G17, about 1/2 mile away. When I got to the counter, I asked who the supervisor was and the president was so I could let them know how upset I was and that it wasn’t okay to do that to people. No one at the counter worked for AA. No supervisor available. Now the flight was at 7:15pm. I was livid, and mistakenly yelled with frustration headed to the plane. Well wouldn’t you know it was a supervisor telling me I couldn’t board. WOW!! After everything they put me through from the early morning to now, I’m not allowed to fly home. I asked for a manager and was told she was it, that they were in another building. After words with her, she booked us on an 8am flight. We could stay at a hotel for a discount. Gee thanks!! So because of all their changes without our approval, I yelled and now not going home til tomorrow. What is wrong here? Why are they just allowed to change things and disrupt plans, upset travelers and get away with it? When I asked for her name again I was told she already gave it to me. I was so frustrated and angry that I had a medical episode and had to be taken to the hospital. Feeling better, I paid for a car back to the airport to rest until morning. Sorry, not sorry. There’s a limit to what people should have to put up with. This needs to stop!- Chicago-Albany
- Economy
- Desired solution
Other
K S
Verified | Sep 15, 2024Chicago-Albany
Economy
Changed flight (6 hr layover), gates (4 times), not helpful
My first flight was 6am-11:55am from Seattle to O’Hare. We barely made it to the boarding (we had 5 minutes left before boarding). We got to airport at 4am and waited over an hour to hand over our checked bags. Mine was 3 pounds over and they charged me an additional $30. Got to O’Hare where we had a 6 1/2 hour layover because they changed the second flight. Had been 1:30 or so departure with a 4:30 arrival. Now our flight was 6:40pm arriving at 10pm. They changed the gate 3-4 times, including just before boarding. The entire flight had to get from L10B to G17, about 1/2 mile away. When I got to the counter, I asked who the supervisor was and the president was so I could let them know how upset I was and that it wasn’t okay to do that to people. No one at the counter worked for AA. No supervisor available. Then I was livid, and mistakenly yelled with frustration headed to the plane. Well wouldn’t you know it was a supervisor telling me I couldn’t board. WOW!! After everything they put me through from the early morning to now, I’m not allowed to fly home. I asked for a manager and was told she was it, that they were in another building. After words with her, she booked us on an 8am flight. So because of all their changes without our approval, I yelled and now not going home til tomorrow. What is wrong here? Why are they just allowed to change things and disrupt plans, upset travelers and get away with it? When I asked for her name again I was told she already gave it to me.- Chicago-Albany
- Economy
Julie S
Verified | Sep 14, 2024Dublin-Orlando
Economy
Unsatisfactory refund
Connecting flight was cancelled mid-air and alternative offered was 3 days later. No food, accommodation or other help offered. Bags not available to clear for another 8 hrs (actually sent to final destination we found out next morning) we paid for overnight accommodation, had to hire car and drive 11 hours to final destination and collect bags there’s. Refund given was £40 for a £700 flight. Pathetic.- Dublin-Orlando
- Economy
- Loss: €300
- Desired solution
Expenses reimbursement
Alexandrea P
Verified | Sep 10, 2024Albany-Brownsville
Economy
Lost Luggage MEDICATION Delays
Hi. I have tried extremely hard to get in contact with AA by phone, Harlingen, email, and Frank in Brownsville with no luck because they continue to tell me only he can give me the 13 digit code to submit my claim online. This delay caused me to have painful body withdrawals from my body which is why I’ve been trying to get ahold of somebody every day. My psychiatrist finally approved a refill, but I went 7 days without it. Not one person seemed to care to help and continuously told me they couldn’t do anything, I even told them that I don’t live in Brownsville and was pushed to that flight due to delays. I had to close my business for over a week since I don’t yet have employees, so it’s just been loss over loss. When I arrived at 6:15am in Albany NY the AA baggage attendant saw delays in Philadelphia (where I was originally supposed to go) so she made me rush into a flight that was leaving at 6:30am. Because she rushed me and took my bag (which was purchased before hand) I never got a tag. She told me she wasn’t going to tag it until she confirmed I made the flight - which a gentleman went down the AA flight to confirm I was seated. I feel like she never tagged it and allowed it to be taken to Philadelphia or maybe Chicago. The only places Frank confirmed my luggage was not at was “Albany” and “Harlingen”. However I’m unsure. There’s 6 possible airports it could be at (Albany, Philadelphia, Chicago, Dallas, Brownsville, Harlingen) so I’m hoping it could be found considering the items I have in there. This is as much information as I have. Thank you so much for trying to help me out! I truly appreciate it!! LUGGAGE COLOR: Blush / Light Purple / with Brown edges Roller - extendable - hard cover - tag “mine” EHTUDO / AA *TX -> NY FLIGHT INFO: Tuesday, August 13, 2024 HAR TX - > ALB NY Flight: 2513 + 3411 BAG TAG: AA3001865366 PS - the ABOVE flight was a round trip I purchased weeks prior, but decided to stay another week hence why I never flew back the next Tuesday* *ALB -> TX FLIGHT INFO: Saturday, August 24, 2024 ALB NY - > BRO TX Flight: 5845 + 1109 + 3794 BAG TAG: not given one from ALB NY.- Albany-Brownsville
- Economy
- Loss: €5000
- Desired solution
Other
Ilias B
Verified | Sep 10, 2024Toulouse-Atlanta
Economy
No reason given
The second flight on my itinerary (LHR-ORD) was delayed and I landed just a few minutes before my last flights. As it was obvious that I was not going to make it, American Airlines rebooked me automatically for a flight to ATL, my final destination, the next morning (flight 1826). I learned that when I arrived in Chicago in the evening, and I had to spend the night there (paid by the airline). If it was not enough, the flight to Atlanta the next morning was delayed and I arrived at 12:30pm on Friday, instead of the initial 10pm on Thursday night. That’s a 14h30 delay, and was a huge inconvenience since I was supposed to drive all day on Friday, a trip that I had to change at the last second.- Toulouse-Atlanta
- Economy
Merrie S
Verified | Sep 8, 2024Pittsburgh-Puerto Plata
Economy
My problem is not with a flight per say but with the aiCheeI
I mistakenly booked a vacation with CheepCaribban thinking them to be reput ble. The res got messed up by them. And by the time it was fixed I had a few weeks to travel. The hotel can be rebooked. But they say the flight cannot. I got permission. From customer service. But no one at rescaling will agree I need the company to notify them and ok it.
- Pittsburgh-Puerto Plata
- Economy
Dina V
Verified | Sep 7, 2024Washington-Chicago
Economy
Washington DOC Terminal 2 checkpoint AA Lost&Found office
I mistakenly left my cellphone behind in a tray at the checkpoint of Terminal 2 on September 4th 2024 around 11:30am. 10 minutes later I trace it back to the Lost and Found office for American Airlines at Terminal 2, but they insisted it was not there although my other device showed it was. I had to leave to take my flight. The only way to file a complaint is through a link which doesn't give opportunity for one to specify where the lost item was last seen. They respond 2 days later with an email that says "DO NOT REPLY" saying unfortunately, they have not found my item although I keep tracking it moving withing the airport from terminal 2, now in terminal 1. I am amazed how such a huge company has such an inefficient Lost and Found Department.
- Washington-Chicago
- Economy
- Loss: €1400
- Desired solution
Other
S G
Verified | Sep 6, 2024Orlando-Washington
Economy
Missed Flight due to Incompetent Gate Crew, Miami Intl’
On August 22, my initial flight, AA 2886 was delayed due to weather conditions. However, I could have made it to the connecting flight AA507, if it wasn’t for the unprepared gate crew which made us stuck in the flight over 40 mins. We waited hours at the counter line for the crew close the counter, they asked us to go to another location to rebook the tickets. Finally when I got a hold of the customer service via phone phone, they put me in a flight on August 23 at 1806 and refused to provide me with a hotel, stating that the delay is only due to weather conditions and not acknowledging their unprepared crew. Also, the customer service refused me to put me in one of their a flight with their partner airlines too, expecting to me to stay the airport for 18+ hours without any meal or hotel compensation. Since it was late in the night, the airport food court was closed. This is by far the worse the flight experience I’ve had.- Orlando-Washington
- Economy
- Desired solution
Apology / Voucher
Mary Kay S
Verified | Sep 4, 2024St. Louis-Calgary
Economy
Incurred 22 hours in travel delays due to mechanical issues
On August 23, 2024 I arrived at STL airport at 5:45am for my AA222 flight to ORD. Upon arrival, I was notified my 7:05am flight was delayed to 1:30pm due to mechanical issues. This meant I would miss my connecting flight AA2457 to YYC and my shuttle to Banff. Therefore, AA changed my flights to AA1410-DFW 9:25am. Once in DFW I had a 7 HOUR layover to catch flight AA2457 7:07pm to YCC. Flight AA2457 was then delayed due to mechanical issues for over 90 minutes. This meant I would miss the prepaid final shuttle to banff since we wouldn't get into Calgary until after 12pm. Then, it took me 40 minutes to find a taxi that charged me almost $300 (with tip) to drive me to Banff. I had to get there before 8am the next morning to catch my Backroad Tour. I arrived in Banff at 3:30am local time ... 22 hours after I arrived at the airport. This is unacceptable and I should be given a full refund plus expenses as minimum. They did give me two $12 vouchers at the airport after waiting in a long customer service line TWICE because they can only give one out every 3 hours of layover. The second voucher wouldn't work and they said I would have to go back to customer service line to get it validated. What a joke.
- St. Louis-Calgary
- Economy
- Desired solution
Donna Jo B
Verified | Sep 3, 2024Little Rock-Vancouver
Economy
Scheduled flight on 8/31/24 was changed to 9/1/24.
Little Rock, AR Flight 1762 scheduled for 8/31/24 @ 5:11 was changed to 9/1/24. I immediately tried to contact someone at Princess, however the offices were closed at that time of day. I then contacted EZ Air thru Princess Cruise, the original booking source, for help. EZ Air agent, Alex, informed me that there was indeed an error in the flight schedule. She tried to accommodate us on a later flight, however there was no available flight to connect to Dallas and Vancouver in time for departure of ship. Also, she checked availability for the following day's flight to Ketchikan, Alaska in effort to catch up with the ship, and there was no availability for a Sunday flight. Because of this, we could not make the connections, and we missed our cruise to Alaska.- Little Rock-Vancouver
- Economy
- Desired solution
Refund
Adrienne M
Verified | Sep 2, 2024Philadelphia-Fayetteville
Economy
I was unable to board the flight to Raleigh TSA closed in Ch
I was not informed that the TSA would be closing at 12am therefore I was not permitted to return to the gate to board the flight that was rebooked after retrieving my baggage. I went to the Special Services counter at the Charlotte Airport and was told the next flight doesn't leave for Fayetteville til 6 hours later. There was a large number of homeless people sleeping around the airport and no security present at all creating an unsafe environment. I was traveling to NC for my Fathers Funeral and this only added to a stressful situation.
- Philadelphia-Fayetteville
- Economy
- Loss: €687
Robert M
Verified | Sep 2, 2024Las Vegas-Philadelphia
Economy
Cancelled flight
Cancelled my flight because they could not provide a crew. Was not offered a hotel, a ride, food, or anything else. They had the sheriff officers come when they announce the flight is cancelled and then proceed to leave us all there. It was shamefully handled.- Las Vegas-Philadelphia
- Economy
- Desired solution
Malannia V
Verified | Aug 31, 2024Frankfurt-Charlotte
Economy
Successful claim
Technical problems
Сначала перенесли рейс на два часа, потом еще на час, потом еще на час и потом отменили. Дали рейс на 17 августа и отменили опять, дали рейс на 19 и тоже отменили, пришлось звонить менять. Задержка на 3 дня.- Frankfurt-Charlotte
- Economy
- Successful claim
Lorraine C
Verified | Aug 30, 2024Los Angeles-London
Economy
Cancelled flight 18hours 35m later we flew out from LAX
Got on flight, got taken off as ‘ damaged plane’ waited in queue for 3 hours to get a hotel, I am registered disabled ! Then had to get a shuttle to taxi rank , standing in a packed solid bus, at taxi cabs didn’t want to take me as I had a voucher and hotel was 25 minutes away, cab said I will have to give him a tip , no food available when I got to hotel as too late Plane took off next day 18hours and 35 mins later and I was in absolute agony after not sleeping at all at hotel And queing for 3 hours standing , it was a complete shambles , I felt like no one cared , I am 67 and was told go here , go there walking I have had 2 hip replacements and awaiting knee surgery No compassion at all from staff
- Los Angeles-London
- Economy
- Desired solution
Anonymous member
Verified | Aug 28, 2024Miami-Charleston
Economy
3rd email
AA2570 on 4 August 2024 was cancelled. American could not book a partner flitht. A flight back wasn't available until 8/6/2024. Respectfully request e reimbursement for one night hotel cost only. I can send a receipt, thanks.- Miami-Charleston
- Economy
- Desired solution
Expenses reimbursement
Richard N
Verified | Aug 22, 2024Cancun-New York
Economy
Stolen jewelry from American Airlines crew member
I recently filed a complaint on July 16th to be exact. I was told by a crew member my carry on luggage was not allowed in the airplane even though I had that same carry on to travel and I was allowed to carry it on the aircraft. Upon arriving at JFK. My bag was opened and my jewelry is missing. Further more my credit and debits card have been used to make purchases in Mexico. It’s been a month now and still AA have not reached out nor tried to fix this issue. I am more than disappointed and dissatisfied with not only AA crew members in Mexico but the lack of concern for my stolen items!! Will never fly with AA again if this can not be situated correctly
- Cancun-New York
- Economy
- Loss: €300
- Desired solution
Expenses reimbursement
Polyxeni M
Verified | Aug 15, 2024Athens-Chicago
Economy
I had booked my ticket back in April, direct flight from Athens, Greece to Chicago, Illinois - with a seat also booked specifically based on my preference. I had arrived at the airport due to traffic around but they denied me entrance stating I was late and I could not board, even though I had checked in and boarding hadn't started. They offered me two options in Athens: number one - take the next flight from Athens to London due to overbooking on my flight and stay in London overnight (12+ hours), without them even arranging accomodation for me, option number 2 was to go the next day to the airport and be stand by until someone would miss their flight. I thought this was ridiculous as I needed to leave for the US urgently and nobody respected that!!!!! I don't understand how they refused boarding, I never saw that again in any other airline! What if I had a connected flight from Athens and needed to leave right away? After accepting the London flight as I urgently had to leave as mentioned, we flew over to London and I had to stay there overnight!!! I didn't have the option to leave the airport, which was filthy full with mice, but I was scared of leaving from the airport because I thought I would have issues with my flight again! No voucher for accomodation, just 20£ for food and drinks. My one way flight from Athens to Chicago became a connected flight with London as a stop! After finally spending 12+ hours waiting to board for Chicago, we checked in as needed, we were provided with out boarding passes and seats, and while we were going to the airplane, they got us back stating the flight is again overbooked and had to be cancelled!!!! So I had to wait 6+ additional hours for them to find out what they would do for me! They arranged to fly all the way from London to Dallas, Texas ?! Which was nowhere close to where my final destination was!!!! I ended up having a 2-stop flight instead of a direct one!!! My 11 hour trip became 3 day flight in total!!!! In London they had provided us with hotel vouchers so I had, thankfully, a place to properly shower and get ready for the final flight from Dallas to Chicago. This was a whole 3-day adventure instead of a direct, 11-hour flight!!!!!
- Athens-Chicago
- Economy
Nina S
Verified | Aug 11, 2024Rome-Los Angeles
Economy
Problems at airport
my flight from Rome was delayed we got to London 40 means before LA flight they didn't let us board and did not offer hotel.- Rome-Los Angeles
- Economy
Kevin S
Verified | Aug 9, 2024Rome-Charlotte
Economy
Successful claim
Technical problems
Originally our flight was delayed due to a tactical issue we sat in the airport for almost 4 hours before they canceled it and said the flight was now canceled for technical issues. We were usher back down to the check encounter where we were all given our hotel assignments, we went back to the hotel and waited and then got our new flight assignments, which were two days later. The representative from American Airlines told us to take a taxi back to the hotel because the buses they were sending were not gonna be big enough to carry everybody. We took a taxi back to the hotel. We waited two days and took a taxi from the hotel back to the airport .- Rome-Charlotte
- Economy
- Successful claim
Dawn S
Verified | Aug 9, 2024Rome-Charlotte
Economy
Successful claim
Technical problems
Told flight canceled due technical complications 8/6/24 again 8/7/24. Sent airline chosen hotel until confirmed new flight with British Airlines on 8/8/24 also chosen by airline.- Rome-Charlotte
- Economy
- Successful claim
Adin R
Verified | Aug 8, 2024Chicago-Washington
Economy
DCA Washington National Airport
Both my luggage bags were damaged. I tried to complain with staff. They were very unhelpful and told me to log a claim online. To my request it was said it's denied and reason given is non descriptive. You cannot email directly, call anyone or receive as any help. And all I wanted was to be fairly compensated and have my bags replaced. I cannot even get a refund for luggage done as systems are so tedious and sophisticated. It just seems like American Airlines don't care and don't want to deal with you however taking almost $1000 for 3 people in my travel group's luggage is okay. Totally pathetic. I will never use you again and will advise everyone else to do the same. AA sucks!!!
- Chicago-Washington
- Economy
- Loss: €150
- Desired solution
Amy D
Verified | Aug 8, 2024Hartford-San Juan
Economy
Luggage was damaged
When luggage was received at the airport the wheel had been broken off and a large whole was created at the bottom of the suitcase - large enough for items to fall out. I have taken pictures to submit.
- Hartford-San Juan
- Economy
- Loss: €100
- Desired solution
Barbara P
Verified | Aug 8, 2024Amsterdam-Orlando
Economy
Successful claim
Problems at airport
It all began in Amsterdam when the flight crew was almost 3 hours late and it snowballed across connecting flights missed. The story just got worse and worse with missed Tuesday Philly flight and stay over then Wednesday trying to leave Philly day late 12 hour delay with over 4 hrs on tarmac finally leaving for Charlotte at 11 pm last night getting there at 1 am, then sleeping in the Charlotte airport last night and trying to leave this morning at 8:10 with 2 hour delay because TS Debbie over top of plane... finally did leave and got to Orlando at noon today. It was a fricken nightmare for me. Took 3 days to get home from Amsterdam just because the damn flight crew in Amsterdam was 3 hours late. I should have been home the same day from Amsterdam since they are 6 hours ahead of us.- Amsterdam-Orlando
- Economy
- Successful claim
Linda P
Verified | Aug 8, 2024Dallas-Fort Worth-St. Louis
Economy
Lost luggage
We originally booked a flight from dfw to STL, with intentions of taking a train the following day to spi, however our flight was canceled, so we rebooked the earliest and closest flight to spi, which took us from dfw to bmi, in between days we were without our luggage, and told to go to DFW early to go to baggage claim and grab our luggage to check the bags for bmi, one person said our luggage was in STL and to call an 800 number, we called ans there was a 90 minute wait, so we went ticket counter to get our boarding pass, and have our luggage traced, we were told our told to go to the nearest baggage claim office to have our luggage rerouted to bmi, the claim office said our nags went to STL, then returned to DFW and loaded to go to BMI, so ok no problem right, surely we haven't been lied to right? Wrong!!! We got to BMI feeling reassured our luggage would arrive, but nope our bags were in STL, so the agent at bmi put in a msg to STL to forward our bags to an address in spi, there's a FedEx tracking number, but FedEx hasn't received it, so basically we have been wearing the same clothes for four days straight, my uncle retired from AA and Mom has flown with AA for over 30 years, so we are like family, if you treat family in such manner I can't imagine the misery the average person has to endure, btw I'm now on hold for over 3 hours Signed Betrayed
- Dallas-Fort Worth-St. Louis
- Economy
- Loss: €1500
- Desired solution
Peter D
Verified | Aug 8, 2024London-Monterey
Economy
Technical problems
Our British Airways flight from Lisbon to LHA had a delayed departure however before we arrived at LHA, they automatically changed our flight from LHA to DFW. We found out when we were going through security for our original flight as there was still 45 minutes until the flight departure. Instead we were put on another flight that had a broken plane and we had to wait over 5 hours until they gave up on the repairs and canceled the flight. We were then bused to a hotel an hour away and given a 10 Euro food voucher; then bused back in the morning. We finally got home a day later.- London-Monterey
- Economy
Adriana S
Verified | Aug 8, 2024Miami-Seattle
Economy
My luggage never arrived on time.
I have never felt more frustrated and disappointed with an airline like AA. Due to a three and a half hour flight delay, our suitcases never arrived at their destination. Our vacation was ruined because we had to go on a cruise we had so happily planned. We had to stay on the cruise without clothes except what we were wearing. For two days we had to suffer the embarrassment of being dressed inappropriately in the cruise ship restaurants. We had to pay an Uber to back up to the Seattle airport and find out that AA didn't care about our luggage and sent it on the last flight from Dallas so we can't get it. We spent less than $300.00 on clothes for six people, trying to be as considerate as possible because we didn't want to abuse our situation (all this, because we believed the AA manager in Seattle who told us we had to keep all receipts for what we We bought that, according to their word, AA would refund our money. Once the suitcases arrived in Juneau. We had to pay $400.00 to Holland American Cruise Line to have their agent pick up our bags from the Juneau airport to the ship. (AA just left our luggage there without caring about our situation). Honestly, is this the treatment AA customers deserve? I think sharing my experience with AA will help others know how they will be treated and how they will be ignored and treated like trash. I will never travel with AA again.- Miami-Seattle
- Economy
- Desired solution
Refund
Expenses reimbursement
Carolyn H
Verified | Aug 8, 2024Charlotte-Miami
Economy
Baggage sent out to .Miami without us as the passengers
Our flight 373 was canceled on August 5th, never rescheduled to fly out to Miami for a cruise, which we missed, we asked could we pick up our bags, it was requested so we could pick luggage up, they voided request after we waited in baggage area for 2 hours when they told us they had our luggage in the back. Our luggage was sent anyway to Miami without us knowing just before we left to go home. We have been trying get our luggage for 3 days, they told 8 hours on Monday , then told us to come back, we came only to find out they weren't here at charlotte douglas airport baggage claim. It has been hell dealing with American Airlines. This should have never happen for a passenger to be without their medicine for 3 days. I think that American Airlines should have handled the chaos better with the flight cancelations. From customer service dealing with the flights to baggage, very unorganized and all they told us were lies. They will keep ignoring the passengers that need their medicine until someone died. And when there is a lawsuit there is nothing to be said. We should never have to go 4 days without any of our property. As of now Miami international airport is trying to find a flight. Which doesn't make sense if you have flights coming in every hour. These are lies they tell the customers.- Charlotte-Miami
- Economy
- Desired solution
Valerie F
Verified | Aug 8, 2024Indianapolis-Bush Field
Economy
My flight was delayed and my shoes were lost
My flight was delayed twice in Indianapolis and the young lady working at check in had no clue about what was going on. I was traveling with a minor and it became very annoying. This cause us to miss our flight to Augusta ga from Charlotte. This second issue was my shoes where lost while going through security. I have to walk through the air port without my shoes. This was upsetting and embarrassing. Lost shoes and a delayed flight. When we made it to Charlotte I was told to go to customer service, only to fine a line with about 150 standing in it and it's about 10:00pm at night. Is this how American Airlines treat there customers? There where no hotels available so we spent the night in a cold airport and my child got sick. American did give us 12.00 for food. There is nothing in the air for 12 dollars to eat. So sad.- Indianapolis-Bush Field
- Economy
- Loss: €150
- Desired solution
Refund
Anthony K
Verified | Aug 7, 2024Myrtle Beach-Washington
Economy
Bag destroyed and money stolen from wallets
When I arrived in DCA, my bag arrived on the carousel all beaten up and wrapped in TSA inspection tape. I submitted a claim in the AA office (Terminal E Gate 65 I think) and went to my hotel. At the hotel, I realised both my wallets were missing. The following morning I realised I had a tracking device in one of my wallets. It showed that the wallet had been in DCA from approx 4pm to 8.12pm and then moved to a location close to DCA called Water Park. The wallet reappeared in DCA the next morning (Aug 4) at 5.47am. I got a shuttle over to the airport and a gentleman who works for AA went to the lost and found where he came back with BOTH wallets, a notebook and a cigar all of which were missing from my damaged suitcase. My US wallet was missing over $200 and my UK wallet was missing over £200. Incredibly, the thief had left €100 in cash and a check for £267 in the UK wallet. I gave the worker a $100 tip as i was so relieved to get my wallets back which still contained ALL of my ID's and credit cards. I left my beaten up suitcase with the employee as he said he would send it to American Airlines as they had rejected my initial claim saying that they 'didnt cover that type of thing'. On the night of August 3rd, I went to macys in Pentagon City Mall and bought a new suitcase as the other one was completely ruined. I kept the receipt. I have screenshots of the various locations that my wallet(s) were tracked to via my tile tracker. The wallet should never have left the airport and theft of cash is a serious matter. Whoever returned my wallet(s) and other items to the airport at approx 5:47am on Sunday August 4th needs to be investigated as this is concerning to me and should be for American Airlines or TSA. There are apartments in Water Park - which employee lives close to that area and did they start work around 6am on August 4th?
- Myrtle Beach-Washington
- Economy
- Loss: €800
- Desired solution
Alexandra M
Verified | Aug 7, 2024Los Angeles-Buffalo
Economy
Flight Cancellation With A Toddler Philadelphia Internationa
American Airlines & Philadelphia national airport has been the WORST EXPERIENCE OF MY LIFE! I want nothing to do with them after this. My flight kept getting delayed they said they were waiting for some sort of security to board & then they canceled the flight. They said they cancelled it due to weather WHEN THATS NOT WHAT THEY SAID! They only said that because they didn't want to help pay for a hotel room or any transportation overnight because if your flight gets canceled "due to weather" they do not have to accommodate you! I was also traveling with my toddler & received no help. The workers are RUDE & absolutely NO HELP! The line for customer service was so long! The customer service people left in the middle of the long line because their shift was over & nobody else came to cover the people on line. This has been the worst experience my eyes are puffy because I have been crying all night. I had thoughts about suicide because of how poorly me & my baby girl were treated, if I didn't have her I would have committed suicide, she is the reason I am living right now. DO NOT FLY AMERICAN AIRLINES IT'S NOT WORTH THE EMOTIONAL DISTRESS. It's not ok to treat people so poorly because you don't know what anybody is going through at the end of the day. I still have not received my luggage yet either because my luggage was delayed! I WILL NOT FLY AMERICAN AIRLINES or PHILADELPHIA NATIONAL AIRPORT!- Los Angeles-Buffalo
- Economy
- Loss: €100
- Desired solution
Lorraine D
Verified | Aug 7, 2024London-Monterey
Economy
Technical problems
It was a flight from Lisbon to Monterey Ca. ….it was a combination of British Airways and American Airlines connecting through LHR ….our original flight was changed by the airlines while we were still in the air and we were only told that our flight was changed when we were going through security to board that flight; we still had 45 minutes, and then the flight that we were changed to was cancelled. We waited for about 5 1/2 hrs until we were told that the flight was being cancelled. Did not arrive till next day…at 7:30 pm 22 hrs later with a completely different route. They gave us 10 Euro food vouchers … an hour long bus ride to a hotel. Which meant another hour ride bus ride back to airport the next morning. It left us completely exhausted and never wanting to fly America airlines again!- London-Monterey
- Economy
Jenn H
Verified | Aug 7, 2024Key West-Philadelphia
Economy
Flight delay and no one was working baggage claim
Flight landed at 9:45pm and baggage didn’t start to come out until 11:15pm… it was for 4 flights, none were from key west. The baggage got jammed at at 12:45 bags were still not coming out and they said it could be 45mins-4 hours. Nobody was answering the ph. I was traveling alone with my 2 small children. My bad has been located but still has not need sent to my house and have no working number to call and can’t get a call back still from the automated line after 15 attempts in 5 days. American also lost my “carry on bag” taken on the plane to check on the way to Key west!- Key West-Philadelphia
- Economy
- Loss: €350
- Desired solution
Other
Caren S
Verified | Aug 7, 2024Richmond-Tallahassee
Economy
Handling of baggage at Charlotte Airport is completely ridic
Because of weather, plans changed resulting in the need to return home instead of getting on my connecting flight from Charlotte to Tallahassee. They were able to pull my bag off the flight but it did not make it onto my new flight back to my home airport. No big deal-- things happen; however, then it sat in Charlotte with no one identifying where it needed to go when unclaimed in Charlotte until 48 hours later, at which point Charlotte sent it to Tallahassee even though my reservation to Tallahassee had been canceled and amended to Richmond. Once in Tallahassee I was told they would send it to Richmond. Of course. This required a plane change in Charlotte again. It never made it into the plane in Charlotte and there it sits AGAIN. Nobody will answer the phone at the Charlotte Baggage Claim Office. This demonstrates complete incompetency and lack of emphasis on customer service or job quality but seems to be just in Charlotte Airport. I know the people in these positions are likely underpaid, however, the company would do better with fewer staff that are paid better and possess better skills and work ethic. I watched them playing around with each other while they were supposed to be working and acting unprofessional. Their behavior does not convey confidence and the result is a lack of reliable service.- Richmond-Tallahassee
- Economy
Yonathan S
Verified | Aug 5, 2024London-New York
Economy
Weather conditions
To begin with the pilot had to land the plain to Boston due to weather condition, but it was unacceptable to be kept for more than 3 hours in Plain on the runway. Then I have been mistreated by the American Airlines staff saying you have booked your ticket through British Airlines so they can deal with you. So felt helpless as I also had lost my Amtrak train that I had to catch on August 3rd at 11:23 from New York Penn station. As nobody could help me I had to take the silverline bus to South Station in Boston and then to pay another $388to go all the way to Washington DC on Amtrak. It is unacceptable to be treated like this and was not even offered a food voucher or transfered to another flight to Washington DC as I had lost my train from New York. It was a very stressful and really upsetting situation late alone made me also miss an important meeting on Sunday the 3rd as I had arrived on Sunday the 4th August at 17:45 in Washington DC.- London-New York
- Economy
Kristin G
Verified | Aug 4, 2024Dallas-Fort Worth-Barcelona
Economy
Staffing issues and pilot timed out and no flight attendents
I have submitted over 7 complaints from 5/28/24 flight AA192 DFW to Barcelona. I have submitted documented evidence and AA CS told me to expect to hear something back in 30 days or just keep submitting email complaints on the website which I have done. It has been 3 months and no one has contacted me. Our flight to Barcelona was canc for more than 24 hrs I was never offered any compensation for anything and lost out on over $1000 of lost hotel night and 3 Tapas tours. In addition when our baggage arrived 1 entire suitcase was drenched as was left on the tarmac all night. Ruined wedding clothes as my son was to be in a wedding. All of this due to "missing 2 flight attendents" not staffed correctly and a pilot timed out. I mean come on staff your planes accordingly AA! Terrible customer service what has happened to this airline?- Dallas-Fort Worth-Barcelona
- Economy
- Loss: €2000
- Desired solution
Karen A
Verified | Aug 4, 2024Barcelona-Dallas-Fort Worth
Economy
Successful claim
No reason given
We arrived by a cruise ship into Barcelona on 8.4.24. Our flight was cancelled and we were notified by text message at 8:33 am of the cancellation. I immediately contacted American and the only flight they could book us on at all leaves at 8:30 am on 8.5.24. We had to pay for a cab to a hotel, pay for a hotel for the night and food for the day and night. We asked American for any flight on any airlines earlier than tomorrow and was told no. We asked for help with the expenses incurred by the cancellation and was told no. My son’s birthday is today and I had dinner reservations for 6 to celebrate his birthday tonight after we arrived in DFW. I am now paying for a dinner that I can not attend. Elizabeth and I were both scheduled to return back to work on 8.5.24 and we have had to cancel our day because of the cancellation of flights. Elizabeth is an attorney and has many paying clients she will loose the money tomorrow not being able to help and I am a Judge. I am having to reschedule my court case to accommodate the cancellation. I have two children age 18 and 14. I am having to find someone to stay with my children tonight since I had not made arrangements in anticipation that I would be home. My children are not in school so they will be home alone all day tomorrow.- Barcelona-Dallas-Fort Worth
- Economy
- Successful claim
Elizabeth W
Verified | Aug 4, 2024Barcelona-Dallas-Fort Worth
Economy
Successful claim
No reason given
On flight 193 departing at 1:55 pm. Flight was delayed to 5 pm then 6 pm, then 2:30 a.m. At 8:33 am received text that flight completely cancelled. Had to find hotel, cab to hotel, incur meal costs for lunch and dinner and then cab from hotel to airport. We asked about assistance with lodging or any compensation from American and was told there was nothing they could do. I was supposed to be home by Sunday at 6 pm. I was scheduled to work Monday and am now missing a day of wages due to flight being delayed by a day on top of unexpected expenses of meals and last minute hotel cost.- Barcelona-Dallas-Fort Worth
- Economy
- Successful claim
Daniel K
Verified | Aug 4, 2024Philadelphia-Chicago
Economy
Extreme inconvenience created for multiple gate changes and
Original flight was 9:05pm, my issue is not with the delay, but with the lack of communication between airline and passengers. The was an older man attending to Gate 31 the original gate for this flight. He verbally and physically let people he was annoyed by ANY questions and refused to give ANY information about the delays. The airline offered multiple different flights, which were all delayed due to mechanical problems. Absolutely ridiculous treatment from a reputable airline
- Philadelphia-Chicago
- Economy
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