American Airlines complaints: comments, page 9
573 comments
James A
Verified | Jan 10, 2025
Economy
DFW, small delay exacerbated by poor logistics.
I’m in the navy and as a pilot, I have very limited time off. Took time off to travel home to Seattle, and was held up in DFW on the way home for 16+ hours due to delays in 30 minute increments. As a pilot myself, I know weather delays are out of the airlines control (even though the weather was fine in Dallas, I know the airplane was delayed in the Midwest). However, after the weather allowed us to get a plane, having personnel issues (no pilot, missing flight attendants) for over 12 hours is absolutely ridiculous. I spent more money on the earlier flight to Pensacola so I could be back before certain events that I had to be at for my squadron, and I got back after 2 other flights that were scheduled later in the day (that both cost less than my ticket). The whole experience ensured that I will do my best to not book American in the future, and I was disappointed as someone who generally has had positive experiences.
- Economy
Angel L
Verified | Jan 10, 2025Economy
booked incorrect flight over the phone charged 900.00
Called to change flight from Corpus Christi, representative changed flight with departure from San Antonio airport without asking or confirming. While we were finishing up the call we received the confirmation. email and noticed the error. when brought it to the representatives attention and he said he will process refund but it will not be immediate and we need to pay another 800 dollars for flight from correct airport. when we explained to him that he has cancelled both our flights and has mistakenly booked us a flight from an airport 2 hours away in which we didn't have enough time to rent a car and travel to he hung up on us. still have not seen the refund or received any sort of resolution from AA just emails drawn out every couple of weeks that tell us we missed the flight the representative booked and are not eligible for a refund. communication is terrible, the customer service over the phone is terrible. American Airlines is not solution oriented or customer focused. very difficult to get in contact with- Economy
- Desired solution
Refund
Krishnan K
Verified | Jan 6, 2025Economy
Issue with canceling my booking FRAQLJ
On Dec 24th an online agent marked my booking as no show instead of cancelling my reservation and issuing a trip credit - Given it was a mistake on the AA end I was asked to fill a form and send it to American Airlines customer relations. I did that and received a call soon after - The representative mentioned that he will work with the team to make corrections at the back end (no show to cancel) and issue a travel credit for all the passengers on the booking. He also mentioned that he will send me an email soon after the call which I never received. I called back the number 18882143282 however without knowing his extension I am unable to speak with anyone on that number - I am trying to use this travel credit for an upcoming travel but due to lack of response and delays the ticket prices are going up and I am not able to receive any response- Economy
- Desired solution
Other
David S
Verified | Jan 5, 2025Lisbon-Philadelphia
Economy
Successful claim
Technical problems
2 nights hotel and food. Transport to airport. Also a flight was available on delta that they would not book is on same day. They rebooked our flight for 2 days later- Lisbon-Philadelphia
- Economy
- Successful claim
Anonymous member
Verified | Jan 3, 2025Economy
Dallas/Fort Worth
I was waiting for my two hour change over where I was supposed to meet it at gate 229. About thirty minutes before the original flight was scheduled to board, I get a phone call from American Airlines. In a smart ass manner a woman without introducing herself, asks me, "are you on your plane, when she knew damn well I wasn't. I can only conclude with such an attitude, she doesn't like her job, and does not wish her employer to prosper. She tells me I missed my flight. I'm upset. Oh you can catch another one, go down to the gate. I do, they have nothing till that evening at least other 7;30 or 8 pm. They aren't sure when, they aren't sure at what gate. Well this does not meet my expectations for flying with a reputable and responsible airlines. Well maybe in South America on a DC-3. So, here I am, they won't put me on a different airline, I am now awaiting a flight maybe, and I'm pissed. I am a 100% disabled veteran and I'm going to blast this on the VA website how crazy and inconsiderate you people really are. I can't sleep in an airport with a million strangers walking about. I could do something irresponsible, but I won't, I'll let social media do the work for me. I am not at all happy, and would rather take a trip in a vintage DC-3 than fly with you again.- Economy
- Loss: €2000
- Desired solution
Raeanna R
Verified | Jan 3, 2025Economy
Flight was rebooked because the connecting flight left early
My CHILDREN arrived in Chicago and was supposed to connect to go to Detroit, however, their connecting flight had left early and the airport had to rebook the flight. My children were on, which made them have to stay the night at the airport since they were 12 hr. And 14min behind.. Luckily, I was able to get them into a hotel room. With a lot more money spent than expected due to the lack of American Airlines sticking to the flight plan, and having children stranded with no help at all from the airlines or accommodations, our family flies often and this is the second time that we used American Airlines the first time around the staff was very unprofessional and now this?!- Economy
- Loss: €330
- Desired solution
Carmen C
Verified | Jan 3, 2025Economy
Still waiting on a bag that the wrong tag was put on in cvg
Paid for a checked bag in CVG, agent was rude. She gave us the receipt for the paid bag and proceeded to tag the bag. Arrived in DFW, no bag. Looked at the sticker receipt of the tag and it was another passenger with a final destination to TRC. We have called multiple times since December 30, and just got off another call today January 3 8am central time. American Airlines have sent emails to TRC, absolutely no response. The bag is showing it arrived in TRC. Why can’t we get our bag back??? There are daily flights from TRC to DFW. Can someone please help us get our bag back?- Economy
- Desired solution
Other
Mariela Q
Verified | Jan 1, 2025Economy
Delayed bags
When we got When we got to the airport, we received an email saying that our bags had been delayed. They were never put into the airplane. The email said that we would receive our luggage within four hours. Later, We were informed that they were shipped through Federal Express. They said that the bags would arrive at 1:30 from the next day. Then at the end of the day, It's been three days and we have not received our baggage. This is a ski trip and we haven't been able to ski. don't have my contact lenses so i can't see. the weather is very cold and we don't have clothes, Fedex is closed on the 1st of January therefore we won't be receiving our bags today either. the baggage claim office doesn' t even answer to tell us what the plan is.- Economy
- Desired solution
Refund
Judith A
Verified | Dec 28, 2024Economy
AA websitre cancelled both tickets instead of one ticket!
AA constantly sends you the app or website to make changes but no one tells you that if you cancel a trip with two passengers - the cancellation button cancels both tickets - there is no pop up to ask you if you are sure you want to cancel both tickets. My husband got sick the day before the flight! AA had a hold wait of more than 25 minutes so I did my best to grab a seat on the next day flight but it cost $700! Orig ticket was $465. No where can you find out about "split tickets" which must be done by an agent.- Economy
- Loss: €239.72
- Desired solution
Refund
Other
Ella P
Verified | Dec 27, 2024Economy
Canx flight lead to more layover & threats of being deplaned
Flight canceled out of Portland Maine, so I took alternative route suggested by American Airlines, which added another layover and had me and my two small children arrive 12 hrs late to our destination. . I nearly missed my connection with my two small children. This led to a situation where American airline employee used, abused her power to threaten, intimidate, embarrass to deplane me in front of the whole plane, including my two small children. This occurred because I asked for her name to add to my claim that I intended to file with American Airlines due to the chaotic day and cancelled flight.- Economy
- Desired solution
Mary L
Verified | Dec 26, 2024Economy
Plane issues caused deplaning followed by lost luggage
My two children and myself have planned and saved for this vacation the last year as I battled breast cancer. It was supposed to be our “celebration of life” trip as I continue to battle and was excited to make memories with them that they can hold close forever. We are now almost to day four of the 7 days we are here and not only have I still not recieved my luggage and i’ve been wearing the same clothes for three days.. but my children woke up on Christmas with no gifts. Furthermore, I have to do daily injections which are packed with cold packs (thawed by now as I’ve found out my suitcase is still sitting in Dallas after four days.) I’m without medication and feel terrible. I look ragged in days old clothing. My children did not have a christmas as their gifts are in that big suitcase. The worst part of all of this is that I have been lied to, hung up on and then today it was confirmed by an AA agent on a recorded call that an employee changed my baggage claim number to make it look in the system as though it has already been delivered. The new agent promptly caught it and changed it back to the original number. I am still awaiting my luggage. The lack of professionalism, integrity and motivation solve or even take accountability for such a unresolved issue on American Airlines behalf is baffling. It soon became impossible to get SLC to even answer their phones and I was eventually left to reach out on twitter as I am DESPERATE to get my luggage. I have irreplaceable items from my deceased husband to include items he left to be gifted to my son. This entire situation is deplorable and in response I have recieved nothing but empty promises of further communication and fake apologies.- Economy
- Loss: €4200
- Desired solution
Anonymous member
Verified | Dec 24, 2024Economy
First class is a waste of money
Hello, I purchased first class for my flight for a few reasons, yet had a worse experience than when flying normally. First, the priority ticketing line - I waited about 30 mins, in a line, while normal ticketing was able to get things done within 2 mins of standing in line. There was no one in that line at one point, with about 10-15 in line for priority, and only one agent working. Why is priority slower? Second - flight was delayed , so I switched to a different one. Upon doing this , I was told my bags would be on new flight. They weren’t. Only one was. It has winter clothes and Christmas presents, so now I am screwed Third- I had picked the orange mandarin salad meal, but there was no record of it. So I had some chicken that was not so good Four - I had 5 mins to drink my drink and eat the full meal , before the plane started descending and they took plates from us. Horrible experience all around. Why did I pay extra for all of this? It’s insanity.
- Economy
- Desired solution
David W
Verified | Dec 21, 2024Economy
Damaged my wheel chair
When we arrived at Jacksonville Florida I was notified that my motorized wheelchair had a wheel broke. Off .. when I asked for help. I was told that sl they could do was make the paperwork. There no help in getting a rental so I could even get around. I am still stuck without away to get around.- Economy
Alex L
Verified | Dec 20, 2024Economy
Luggage was lost after check in at the counter
I checked in 2 pieces of luggage and only 1 arrived to my destination airport, I filed a claim directly at the airport in Miami, I was assigned a case worker which did nothing for over 2 weeks, another case worker was assigned and has done nothing either, only email me requesting the same information that was done on the website to start a claim, it's been 41 days and I still haven't gotten this resolved by American Airlines. I had to buy replacement clothes for me and my son which I still haven't got reimbursed for it.- Economy
- Loss: €430
- Desired solution
Expenses reimbursement
Maryjo L
Verified | Dec 14, 2024Providence-Charlotte
Economy
I had to cancel because there was a death in the family .
I obtained an obituary for my sister in law and sent it to American and I have been fighting with them since September.- Providence-Charlotte
- Economy
- Desired solution
Refund
Chongrui W
Verified | Dec 7, 2024Hong Kong-New York
Economy
Request assistance in credit card fraud issues
My name is Wang Chongrui, and I live in Hong Kong. My credit card 4662484884565570 was charged RMB 15,151.00 on your website on December 5, 2024. This is a case of credit card fraud. I need your assistance to verify the transaction details so that I can provide this information to the Hong Kong police.- Hong Kong-New York
- Economy
- Desired solution
Refund
Other
Elvira P
Verified | Dec 6, 2024Miami-Phoenix
Economy
I have 15 hours here in the airport
I arrived in time and i never received a good excuse . I have 16 hours waiting and Nothing. No ir is weather is because the pilot never arrived. I need my compensation because i los the hotel , airbnb,rental Card and the most important the soccer game for my son. I need you retienes my money inmidiayle.
- Miami-Phoenix
- Economy
- Loss: €600
- Desired solution
Refund
Anna B
Verified | Dec 3, 2024Stockholm-Phoenix
Economy
Our flight from Stockholm to London was on time. They didn’t get the passengers a bus to transfer from the plane to terminal on time so we missed our connecting flight. They got us on a different 2(!) flights to get back to Phoenix but we were missing all our luggage and didn’t get it for quite some time after we had returned. We were booked with British airways and was put on a united airline. Luggage got lost and poor United had to deal with British airways mess. British airways/ American Airlines acknowledged our claim but have bot heard a word since. This is the first I’m hearing from anyone since July 30th, 2024. I have two small children 4&5 years old and a disabled husband that I had to book under a different booking to get more legroom. We had to pay extra to get that seat with United and British airways did not agree to pay that for us even though I had paid extra in our original booking for him. So yes. Very inconvenient for me having to deal with all this at the airports and then missing luggage for a long time not even knowing where it is. Airline was not able to track it.
- Stockholm-Phoenix
- Economy
Anonymous member
Verified | Nov 24, 2024Miami-New Orleans
Economy
Unable to Board
I am platinum Pro, 15min at the gate with checked in In front of me they gave my seat to another passenger in wait list, while I am at the door and they closed the gate at/before 15min before departure. Very disrespectful & rough. They are monopoly in Miami?? What choice you have, I went to customer care but they Asked to email only??? What’s a point of being Platinum Pro, if they give yr seal away, 15min before departure?? I was in American lounge, Apps don’t work, You can’t use travel credits without calling airline? Feels airlines from third world country I have been with united with 1k over 4 years, this was very disrespectful from the agent . Will switch back to United- Miami-New Orleans
- Economy
Pilar B
Verified | Nov 9, 2024Madrid-Miami
Economy
No reason given
My husband and I are an elderly couple who went to Madrid from Miami, FL on vacation. We were to return to Miami on October 22 and our flight was canceled. We didn't even have it in our agenda to stay the extra two days in Madrid, This causes us to look for a hotel, transfers to and from to the airport and to our dismay the airline didn't even give us a travel voucher for their troubles. We arrived to Miami, FL two days later and not American nor Iberia took care of us.- Madrid-Miami
- Economy
Carol G
Verified | Nov 7, 2024Pittsburgh-West Palm Beach
Economy
My original booking was changed by American Airlines
I booked a flight with my miles and my return connecting flight was changed from a 2 hour layover to a 6 hour layover. At 82 years of age, this was very difficult for me.- Pittsburgh-West Palm Beach
- Economy
- Desired solution
Ronald G
Verified | Nov 4, 2024London-London
Economy
They offered nothing except platitudes. BA was late getting to LHR from NCE so AA closed the boarding for dozens of passengers. AA refused to rebook us and forced us wait for 4 hours at BA. BA ran out of hotel vouchers and told us to book our own hotel and meals and taxis and they would reimburse us. They never rebooked us until we went to the airport the next day. I sent in the claim as soon as I returned home, over 24 hours later, on 9/27/24 at ~6 pm. BA refuses to even acknowledge my claim or tell me if they will do anything but give worthless platitudes. AA has said the same even though they put us on BA in the first place. No one is doing anything for us. Disgusting service, esp. for business class passengers. Call me or email if you need more details. I can go on for hours about the atrocious behavior of AA and BA!!!
- London-London
- Economy
Katherine H
Verified | Nov 4, 2024Austin-Rio De Janeiro
Economy
2 severed wheels on international flight, refusing to pay
I have reached out to AA on multiple portals, social media accounts, and email addresses with no response or refusal to pay. I have attached my email below along with the only response I have gotten over almost a month period. -------------------------------------------------------------- ------------------------------------------Dear American Airlines Customer Relations, I am writing to formally report the mishandling of my baggage during my recent flights with American Airlines. On September 30th, I flew to Rio de Janeiro for work, and upon arrival, I discovered that one wheel of my suitcase had been completely severed at the metal base. Unfortunately, when I went to the baggage desk in Rio to report the damage, no staff were available to assist me. I documented the damage with photos and attempted to submit a claim through your online portal. However, I was informed by a representative that I required a File ID, which I could not obtain due to the lack of on-site staff. I made several unsuccessful attempts to contact customer service through the AA app, by phone, and directly with the service desk in Rio, but despite my Platinum Pro status, I was unable to reach anyone who could assist. Given the time constraints of my work obligations, I decided to pursue the claim upon my return to Austin. Upon arriving in Austin on October 16th, I found that my suitcase had sustained additional damage—a second wheel was broken—under the same booking. This situation is unacceptable. I immediately visited the baggage claim desk, where I was finally able to speak with a representative. I followed their instructions to scan a QR code and submit the claim online. The File ID for this claim is referenced below. To my surprise, seven hours later, I received an automated denial of my claim. When I contacted customer service again, I was told to return to the baggage desk to have the suitcase reviewed—a step I had already completed the previous day as instructed. This circular handling of my case is frustrating and unproductive, creating unnecessary obstacles and delays. Given my frequent travel with American Airlines, I do not have the time to repeatedly travel to the airport to resolve this matter. As my travel history shows, I have limited availability, and I am departing for Stockholm on Tuesday, October 22nd. If I am required to return to the airport before this date, I expect American Airlines to cover the transportation cost, as the airport is 50 minutes from my residence. The round-trip Uber fare is approximately $160, and I will expect prompt reimbursement if necessary. Under the Montreal Convention, American Airlines is liable for damage caused to baggage while it is in the airline's custody. I am not responsible for the consequences of mishandling, nor for any additional inconvenience resulting from procedural failures. I kindly request that my claim be reopened immediately, and that American Airlines take the necessary steps to resolve this matter. I would appreciate a response within 24 hours confirming that my claim has been reopened and appropriate actions are underway to compensate me for the damages. If the issue is not resolved promptly, I will need to explore additional steps to ensure that my rights are upheld, as outlined in Article 17 of the Montreal Convention, which holds carriers liable unless they can prove that the damage resulted from inherent defects in the baggage. Thank you for your immediate attention to this matter. -------------------------------------------------------------- -----------------------------Dear Katherine, Thank you for contacting American Airlines and for your loyalty as an AAdvantage Executive Platinum® member. This letter is to acknowledge receipt of your recent correspondence. We appreciate the opportunity to respond to you. On behalf of American Airlines, please accept our apology for the damage to your bag when you traveled with us to Austin. We're sorry we delivered anything less than a wonderful experience while traveling with American. We can assure you this experience is not typical of our usual performance. Damage resulting in a missing wheel is not covered under our liability limits. If you have travel insurance, you may want to contact the insurance company directly, or check with your credit card company who may also provide travel insurance. However to convey our apologies and regain your confidence, we'd like to send you 5,000 AAdvantage® miles. Katherine, we understand this was not the outcome you were hoping for, and despite that, we hope to see you onboard another American Airlines flight soon. Sincerely, Nela Sams, Central Baggage Specialist Monday - Friday, 5:00 AM - 1:30 PM (MST) Case Owner ID: 13196 ------------------------------------------------------------------------------------------------------------- Dear Nela Sams, Thank you for acknowledging my recent correspondence. However, I must address several points in your response, as it does not provide a satisfactory solution to the repeated damage inflicted on my checked bag during my recent international itinerary with American Airlines. During this trip, my suitcase sustained two separate incidents of wheel damage on the same booking: the first upon arrival in Rio, resulting in one wheel being severed, and the second upon arrival back in Austin, where another wheel was severed. This pattern of mishandling, with damage on both legs of an international itinerary, makes the response provided even more concerning. Under the Montreal Convention (specifically Article 17), airlines are liable for damages incurred to checked baggage during international travel unless they can prove an inherent defect in the baggage. Since my bag was accepted by American Airlines in functional condition at check-in, liability for these damages falls within the scope of the Convention. Furthermore, the Department of Transportation mandates that wheels, handles, and other key components of baggage are not subject to arbitrary exclusion from liability when damaged under typical handling during international flights While I appreciate the offer of 5,000 AAdvantage miles as a goodwill gesture, this does not substitute for the required compensation for the two damaged wheels under the Montreal Convention. I respectfully request that you reopen my claim and process it in accordance with these international liability standards. I expect a response within 48 hours confirming this action and outlining the next steps toward a fair resolution. Thank you for your immediate attention to this matter. Sincerely, Katherine Harrell
- Austin-Rio De Janeiro
- Economy
- Desired solution
Patricia E
Verified | Oct 30, 2024London-Nashville
Economy
Successful claim
No reason given
Our flight from London to Nashville, via Chicago O'hare was cancelled we did not find out until we were on our way to the airport and were given no reason for the cancellation. After waiting in AA line for 3 hours we were informed there were no flights out to our destinatin and would need to wait until the next day to fly out with United Airlines. We had paid for Premium Economy but as there were no seats available we were place in Economy and not even able to sit together. I was placed in a middle seat and had the worse window passenger imaginable.We even had to pay additional for the seats that we got. The transport from the airport would not arrive for 2+ hours (it was a Sunday) we paid for a cab to take us the hotel. Food buffet at the hotel was awful and there were not other restaurants that we could have walked to. Transport back to the airport was ok. This was a very disturbing flight and I do not feel as if the airline staff made it any easier. Both my husband and I came back sick, I had to go the a doctor and was diagnosed with Strep and bronchitis after this awful flight. We finally arrived home on 10/21 at 11pm and had to pay extra for transportation, as the transportation we had arranged for 10/20/24 was not available. I also had to get home as my mom is in Hospice care and was in a respite unit which caused an extra day expense, in addition to the emotional trauma of worrying about us.- London-Nashville
- Economy
- Successful claim
Martin M
Verified | Oct 26, 2024London-Phoenix
Economy
Successful claim
Technical problems
Hi, the flight had emergency landing in Montreal due to stroke of one the passenger. Than the airplane had technical issue, so the flight was from Montreal rebooked to the next day 11 a.m. We had lost our money due to delay at the car rental station and 1 day lost in the prepaid hotel in USA. Top of that we stayed one night at the hotel in Montreal due to delay.- London-Phoenix
- Economy
- Successful claim
Philippe D
Verified | Oct 24, 2024Nice-Philadelphia
Economy
Successful claim
Don't remember
4HOURS 15MIN late at departure very little information during the wait personnel at airport not helpful- Nice-Philadelphia
- Economy
- Successful claim
Craig M
Verified | Oct 22, 2024London-Chicago
Economy
Successful claim
Technical problems
We found out the morning when we woke up on a cruise ship that our flight for 225 that afternoon had been canceled. We were told it was rescheduled to 11:00 PM the following day. When we went to the airport, we were told it was canceled due to operational decision by the American Airlines attendant- London-Chicago
- Economy
- Successful claim
Judith M
Verified | Oct 22, 2024London-Chicago
Economy
Successful claim
Technical problems
We were on a cruise and we woke up that morning on the day of disembarkation to head to the airport and had a text that stated our flight was cancelled and rescheduled for 36 hours later at 11:00 pm. When we went to the airport to find out the situation, we were told it was "operational decision" by the American Airlines attendant.- London-Chicago
- Economy
- Successful claim
Joseph M
Verified | Oct 18, 2024London-Charlotte
Economy
Unprofessional cabin crew
Cabin crew were rude when I asked for a coffee. And when the meal was served it was cold with a rotten salad, I asked for another one, I was told it was my fault for not pre-ordering my meal, and tough luck. I tried again and the cabin crew continued to argue with me trying to draw me into an argument. Customer service refuse to have a manager contact me and offered me a $25 flight voucher- London-Charlotte
- Economy
- Desired solution
Refund
Andrew P
Verified | Oct 18, 2024Dublin-Raleigh-durham
Economy
Air Carrier Access Act viloation
My gate checked wheelchair was NOT returned to the aircraft door. It was tagged to be returned to the aircraft door! My wheelchair was "LOST" in AA baggage for 3 hours!- Dublin-Raleigh-durham
- Economy
- Desired solution
Odilanda B
Verified | Oct 18, 2024Philadelphia-Fort Lauderdale
Economy
State of emergency in FL hurricane Milton
On 10/8 I called to see what my options were being that the situation with the hurricane were worsening. I was going to a family reunion with my daughters ages 24,12. On 10/9 I called again- the rep was extremely rude and I was told the flight was not canceled and I could schedule to fly by the 19th of October. I asked for a supervisor (Vivian) who told me I would have to pay $99 per passenger to cancel. I explained that the state was under state of emergency and I did not feel comfortable flying with my daughters in those conditions. I explained we are AAadvantage members to no avail. I received no empathy whatsoever and at the end had to pay the cancellation fees- with a credit for the remainder. AA has been my go to airline but not anymore! I do not recommend it to anyone. My cousin booked with JetBlue and has a credit to be used within a year. My other cousin was flying with delta and has a full credit! It’s insane how these airline takes advantage of their loyal clients. They would prefer putting people in danger over making money!
- Philadelphia-Fort Lauderdale
- Economy
- Loss: €297
- Desired solution
Refund
Expenses reimbursement
Apology / Voucher
Theresa E
Verified | Oct 18, 2024Miami-Duesseldorf
Economy
Deceive customers
My complaint is about not feeling heard and not keeping the promises made by American Airlines. I have already escalated the problem 2 times to the ceo but unfortunately with no response. Below is an account of what happened: I complained about the way the staff acted during both the flight and the airport. Based on this, the complaint was granted and we received checks. Unfortunately due to dutch legislation we cannot redeem these checks in the netherlands. I tried to exchange the checks in Germany and belgium but that didn't work either. When I indicated to American that I wanted to make sure that the checks ended up with family in America, they said that this was not possible either and that they have no connection with American banks. They did not want to help me with that. Whereupon I wrote to the ceo. A week later I received a message that an amount would be paid out through the bank anyway as soon as the checks were voided after 30 days. This was September 1, 2024 and unfortunately to this day I have not received any money and American indicates that they have acted honestly and will not receive any more amount.- Miami-Duesseldorf
- Economy
- Loss: €241
- Desired solution
Peter K
Verified | Oct 18, 2024Chicago-Faro
Economy
No reason given
A day of travel was lost. Food costs incurred (no receipts) and scheduled events had to be cancelled.- Chicago-Faro
- Economy
Jessica K
Verified | Oct 18, 2024Chicago-Faro
Economy
No reason given
We lost a day of vacation. Bought food (no receipts). Travel events had to be cancelled tue to delays.- Chicago-Faro
- Economy
Nick B
Verified | Oct 17, 2024London-Managua
Economy
prior to flaying we checked with AA customer service ref our ESTA. we were advised the day before flying that the ESTA could be completed at the airport prior to departure this was the wrong advice and caused us to miss our flight and a full day of our holiday
- London-Managua
- Economy
Damara M
Verified | Oct 17, 2024Cleveland-Panama City
Economy
Damaged luggage
To help my 24-year-old I had brand new luggage never been used for my flight to Cleveland to DC I had my carry-on they said there wasn't enough room they gave me a red tag for it and said I could pick it up at the next stop once they unloaded it from the plane and it was handed to me it looked like tigers had been scratching at it it's a hard shell there was deep groove there was a hole in the rubber all the way around for brand new luggage this looks like it was intentionally done. I was told to go to the ticket counter to make a complaint when I get to the ticket counter they said I had to do it via the QR code the QR code didn't work then when we got it to start working it said my flight couldn't be found and I didn't have a flight the lady there said there's nothing they can do but let me know I have 24 hours to submit a claim or everything would be Nolan void how am I supposed to file a claim when the QR code you give me isn't even functional and then when I tried to fill out a form online it asked me for the 13 digit incident code I don't have one because they refuse to take down my information or to take down that there was an incident I'm very stressed and I really would appreciate this being resolved because there's no reason luggage should look like this the hard shell I had before this lasted me almost 10 years until the zippers broke and it didn't look anything as damaged as this one
- Cleveland-Panama City
- Economy
- Loss: €49.99
- Desired solution
Expenses reimbursement
Marianelly C
Verified | Oct 16, 2024Kansas City-Charlotte
Economy
Our bags did not get put on the flight we were leaving on.
Our luggage arrived on the next flight but then American Airlines shipped us the wrong luggage, we couldn’t get anyone on the phone so we had to goto the airport. We went to baggage claim and found out that our luggage was shipped to the person whose luggage we had. They then proceed to tell us they can’t do anything until the morning. We ask for the manager and she had the same attitude, we can’t do anything until the morning. Asked is there a number we can call, she said the same number you have been calling. I told her that number doesn’t work, no one picks up. She said that’s the number you call. So basically they made the mistake and we pay the price. Had to pay for airport parking to actually speak to a person and then we are not even guaranteed we will get our luggage back. Don’t even know if anyone is going to call us. This is the most ridiculous process ever.- Kansas City-Charlotte
- Economy
- Loss: €8
- Desired solution
Apology / Voucher
Other
John K
Verified | Oct 15, 2024Miami-Toronto
Economy
Flight was delayed for over 8 hours
Flight AA1246 on Aug 27 2024 was suppose t depart at 8:39pm and was delayed until 5:45 the following day Based on policy we are entitled to $700 each (John & Judy Kenny) I have sent numerous emails and received read receipt but nobody is addressing the issue- Miami-Toronto
- Economy
- Loss: €2700
- Desired solution
Grace F
Verified | Oct 14, 2024London-New York
Economy
Successful claim
Technical problems
Original flight was delayed. Had to wait at airport for hours to then be told it’s cancelled at 11pm. Had to rebook to another airline.- London-New York
- Economy
- Successful claim
Alexander H
Verified | Oct 14, 2024London-New York
Economy
Successful claim
Technical problems
Original flight delayed, waited at airport for hours, then flight cancelled and we rebooked to a different airline on a different day.- London-New York
- Economy
- Successful claim
Floris H
Verified | Oct 14, 2024London-Chicago
Economy
Successful claim
Don't remember
I arrived at 21:12 local time in Chicago, IL, a delay of more than 4 hours. The airline told me nothing. I overheard the reason being due to this specific plane coming from the US, where it had a delayed departure. No care was provided. Except for a meal voucher which i had to nearly beg for. It was incredibly inconvenient; we had plans for that evening that i could not attend in Chicago. I missed going out to dinner, which was not nice at all.- London-Chicago
- Economy
- Successful claim
Bella L
Verified | Oct 13, 2024Tampa-Stockholm
Economy
Delay because of a flight attendant and engine problems
I’m so incredibly disappointed and mad about how my trip from Tampa airport went, it all started with our flight being canceled because of the weather, the day before. Which is understandable. But than the day after our flight was 45 minutes delayed because of a flight attendant being late, than after this there were something wrong with the engine for another hour, then when we finally arrived at the airport in charlotte our gate was occupied by another airplane! Because of all this we missed our connection in charlotte, so we than got 10 dollars each for more than 24 hours in charlotte, and a night at a hotel and a awful flight back with a lot of connections and 2 days late, we hade to check out of the hotel in the morning and had to stay out or in the airport until 8 in the evening until our flight. the staff were so un friendly and disrespectful in my opinion, I’m disappointed and angry of how we were treated.- Tampa-Stockholm
- Economy
- Loss: €150
- Desired solution
Refund
Terry C
Verified | Oct 11, 2024Jacksonville-Puerto Plata
Economy
Jacksonville international airport
My flight will cancel on 10/10 /24 going from Jacksonville to Miami from Miami to Porter plaza Dominican Republic I was refunded for going outbound but not returning. Could I get a refund or a credit The cancellation was due to the hurricane that was in the state of Florida confirmation number is. IANXGJ what step I need to take to get a refund or a credit please someone get back with me thank you very much have a blessed day- Jacksonville-Puerto Plata
- Economy
- Loss: €432
- Desired solution
Refund
Olman M
Verified | Oct 8, 2024Miami-Madrid
Economy
Very poor performance of American Airlines
On August 16, me and my wife made a flight MIA-MAD which was delayed moren than 6 hs. We lost our flight MAD-BUD and a big issue started. AA has been unable to decently support me as a valuable customer. No signals to solve my claim even though I have raised the claim several times and received very poor answers several times as well. Need to solve this or (and this is a promise) the entire world will know details fo this through the social networks. It is very sad AA has not given me support after so many years of beign a loyal customer. I had serious troubles due to the delay of this flight. Will wait until you reply before taking further actions. Thanks- Miami-Madrid
- Economy
- Loss: €2328.58
- Desired solution
Refund
Vi G
Verified | Oct 8, 2024San Francisco-St. Louis
Economy
I checked in my baggage also paid for my bags
American Airlines lost my baggage I m trying to call AA airlines so many times they said they cannot find my baggage with expensive jewelery and sentimental items my wedding dress all lost by AA baggage claim they are not even compensating me for the loss- San Francisco-St. Louis
- Economy
- Desired solution
Expenses reimbursement
Zachary C
Verified | Oct 4, 2024London-Grand Rapids
Economy
Successful claim
No reason given
Was not able to contact a representative over the phone. The automated customer support system was unable to assist me with the hotel accommodations.- London-Grand Rapids
- Economy
- Successful claim
Anonymous member
Verified | Oct 2, 2024Atlanta-Miami
Economy
I didn't get part of their vacations package
I booked a vacations package through their aavacations website where I got the flight ticket, hotel accommodation and rental car (23923888). Upon landing in Miami, their car rental partner told me that they could not let me have a car because they couldn't run a credit check on my card - and that was it, there was no one to help me AT ALL. Their customer service mentioned me that they never heard of such a requirement despite working for over 7 years with them. I emailed them to ask for help to no avail. Over a month later, today 10/02 - they email me with 'No refunds will be issued, or exchanges made for any missed or unused package features, package components or unused hotel nights'. This is very, very frustrating!- Atlanta-Miami
- Economy
Robert F
Verified | Oct 1, 2024Raleigh-durham-Glasgow
Economy
Influence by other flights
Flight from RDU to LHR was delayed by 1 hr due to technical issues, causing me to miss my connection from LHR to GLA. British Airways rebooked me on a flight 11 hrs later, even though there were tickets on earlier flights available for purchase. I arrived in GLA 11 hours after my original ticketed arrival.- Raleigh-durham-Glasgow
- Economy
George M
Verified | Sep 29, 2024Tampa-Philadelphia
Economy
charged change fees
ticket numbers 0012178658119 and 0012178658499 for my wife and I were changed from 10/1 to 10/24 due to recent hurricane and state of emergency declared in Hillsboro county and Tampa airport 10/24 was last day we could get out Since we are both almost 80 years of age and PLatinum advantage members I dont fell it was warranted to charge us $162 in change fees Your ticket rep told me we should have stayed for a few more days to get no change fees Ridiculous George May advantage #5a3pd16 email sixmays@gmail,com- Tampa-Philadelphia
- Economy
- Desired solution
Refund
Ewa Malgorzata K
Verified | Sep 25, 2024Chicago-Bogota
Economy
Plane delayed in Chicago on 7/17 and in Dallas on 7/18/24
My plane Chicago-Dallas was delayed over 3 hr in Chicago / problem with pilot flight hrs completed and looking for new pilot- per AA kiosk reps/.I missed my connecting flight Dallas- Bogota on 7/17/24.I got hotel and food voucher and ticket for connecting flight next day 7/18/24 Dallas-Miami and Miami-Dallas.On 7/18/24 my flight Dallas- Miami was delayed over 2 hr /weather conditions per AA reps/ and I missed my flight Miami-Bogota on 7/18/24. This time no voucher for hotel nor food/weather conditions not qualified for that/, so I have to spend night with my friends sitting on the airport plastic chairs.No flight was offered from Miami-Bogota on 7/18/24/Thur/per AA. Next day on 7/19/24/Fri/ I got ticket Miami- Bogota from AA for Avianca airlines and finally I arrived to Bogota on 7/19/24 /Fri/at 12 Noon instead on 7/17/24/Wed/ at 12 MN.I have missed 2 days trip 7/18-7/19/24 to Cano Cristales/ Colorfull Rivers/ from my trip do not mention that my suitcase was delivered to me 2 days later after my arrival to Bogota.So my travel from Chicago to Bogota was 36 hr longer that planned!!!!For my insurance for trip fromAllianz Global Assistance where I started a claim I need from AA statement why my flights were delayed on 7/17/24 and 7/18/24- could you please send it to my email?
- Chicago-Bogota
- Economy
- Loss: €100
- Desired solution
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