American Airlines complaints: comments, page 7
573 comments
Shana G
Verified | Oct 13, 2025
Dublin-Minneapolis
Economy
No reason given
I flew through American to attend the wedding of a dear family member and it was a disaster both ways. On the trip there, the flight was delayed for 3 hours and we had no way of making our Connection. The replacement given was unacceptable. It left the next morning at 8 AM, only hours before the wedding. I had to spend 30 dollars on wifi just to search for other flights through other airlines and keep my family in the loop on if I'd make it. Once we landed, I waited 20 minutes in a line for a help desk hear Chicago O'Hare gate K8, only to be treated like an idiot by the assistant, told that it wasn't his job to get me a refund and cancel my 8 am flight, and urged me to call the customer service in the middle of my travel emergency. I had to spend $600 dollars on Delta tickets to make the wedding. On the way back, the flight was delayed over an hour due to control panel malfunction, and we only had 6 minutes to cross the airport, making an already exhausting trip even more difficult.
- Dublin-Minneapolis
- Economy
Sherlene M
Verified | Oct 11, 2025Kingston-Knoxville
Economy
Terrible delays of over 3 hours
Flight from DCA to TYS delayed for over 3 hours causing me to be stranded at the airport for an additional 4 hours until pickup arrived⦠this is unacceptable and too often repeated on this airline. I need some compensation, perhaps a free flight to my next destination or some flight creditsOverall
Delays on top of delays
Nothing
- Kingston-Knoxville
- Economy
Joyce P
Verified | Oct 7, 2025Denver-Las Vegas
Economy
Time waiting at baggage claim
Wait time to get bags in Las Vegas over a hour and a half. No updates every one just standing around. Flight # 3057 from Phoenix on October 7,2025.Overall
- Wait time at baggage claim
- Flight attendants
- Denver-Las Vegas
- Economy
- Desired solution
Other - I flew from Denver to Phoenix to Las Vegas today October7,2025. The problem is that I have been waiting almost an hour and a half for my bags. Flight 3057 from phoenix. My AAadvantage number is 9V5ND68. I have never had this type of problem. Joyce Parella 619-797-7109
Gino V
Verified | Oct 7, 2025Papeete-Los Angeles
Economy
Technical problems
Have submitted request via their website online contact form which continued to give me errors. The airline never sent me a confirmation email and has no other option to contact them. As a direct result of the 24 hour delay due to the airlines staffing issue. I incurred reasonable and necessary expenses totaling $614.61 USD documented with receipts, including: Uber Taxi Transport between LAX and BUR airport to make connecting flight due to ordinary & reasonable flights being unavailable at LAX: $85.61 USD Airline change fees to move connecting flights from 2025-09-29 to 2025-09-30 for both Taylor & Gino to connect from LAX to final destination BWI : $519 USD ( $259 USD a person for a total of $519 USD) (1) additional day of airport parking due to flight being delayed by. 24 hours : $11 USD (receipt will show 14 days and 8 hours ( parking is rounded up per day, parking is $11 a day, 15 days*11 =$165 USD )- Papeete-Los Angeles
- Economy
Jackie S
Verified | Oct 6, 2025London-Chattanooga
Economy
Successful claim
Technical problems
The airline kept delaying our flight the cancelled it due to mechanical issue!! We had upgraded our seats for 117.31 and didnβt get the upgraded seats the next flight out- London-Chattanooga
- Economy
- Successful claim
Katya P
Verified | Oct 4, 2025Dublin-Portland
Economy
Successful claim
Problems at airport
Our flight was delayed and then canceled after sitting on the tarmac for 6 hours. Iβve been at the Dublin airport for 24 hours. They canβt get us a new flight until tomorrow at 2;20 pm. Thatβs 26 hours late- Dublin-Portland
- Economy
- Successful claim
Justin S
Verified | Oct 4, 2025Dublin-Portland
Economy
Successful claim
Problems at airport
We sat in Dublin for 6 hours on the plane, then They cancelled the flight and couldnβt rebook us until 24 hours later.- Dublin-Portland
- Economy
- Successful claim
Andrea J
Verified | Oct 3, 2025New York-Charlotte
Economy
The Airlines lost my walker and I had to purchase a new one
I was flying into Charlotte from NY with my walker and my walker never made it to my final destination. It eventually arrived a week later . This caused me a great inconvenienceOverall
- Lost my walker
- Nothing
- New York-Charlotte
- Economy
- Loss: β¬300
- Desired solution
Sinemdeobong U
Verified | Oct 3, 2025Newark-Dallas-Fort Worth
Economy
Misleading customer service
I called your customer service agent on the 11th of September at 4:15 pm explaining that I could not book a flight ticket at the airport due to not having a physical card or cash as Apple Pay was not accepted . Your customer service agent took my credit card details and booked a flight . I enquired if this flight included luggage allowance of which he said no . I reiterated , my not having cash or card and that I would be unable to pay for luggage at the airport . He assured saying that a temporary card could be created for me at the counter to enable me pay for my luggage . I asked repeatedly if I could get a refund should that not be possible as , I would not be able to fly without my luggage . He assured me that I would be able to get a refund . Just as I anticipated , I was told at the check in desk that the only accepted means of paying for luggage was cash or card . I was then stranded and couldnβt get on the flight . I rang your customer service at 4:56 informing them of this . To my surprise I was told I couldnβt get a refund but only trip credit contrary to the earlier conversation I had with your team . I have raised a ticket online and have been told I can only get a trip credit. I want to categorically state that I want a cash refund . I will please like to get your team involved to listen to the call recording which can confirm that I was assured I would get a cash refund . I am happy to involve my lawyer if needed . I do not live in America and as such a trip credit is useless to me as I do not foresee myself flying with aa in the nearest future. I would appreciate any assistance your team can offer.Overall
- I could not get on the flight due to the wrong information given to me by their staff
- Newark-Dallas-Fort Worth
- Economy
- Loss: β¬350
- Desired solution
Refund
Paula G
Verified | Oct 2, 2025Miami-Port-of-spain
Economy
I am here to visit with a terminally ill friend and I am still not able to get to her because I have no clothes also I have medical supplies bringing for her, they are badly needed
- Miami-Port-of-spain
- Economy
Lisa L
Verified | Oct 2, 2025Charlotte-Dublin
Economy
Poor customer service from flight attendant Anna
Anna the flight attendant from Charlotte to Dublin Flight AA0724 was rude! She told me to stand on the chair and push the overhead compartment in. And when I told her I was disabled she got so visibly mad at me. It was awful. She didnβt know my physical limitations and to tell me to do something as dangerous as that is unacceptable. Her entire behavior is unacceptable. I watched as she tried bullying others on the plane to do her job of making sure the overhead compartments were secure. I would like an apology as this had caused me great stress and is not right of her.. she should not have the job she is in because her attitude towards me and her co workers is nasty.Overall
- Poor customer service on board
- None
- Charlotte-Dublin
- Economy
Mary D
Verified | Oct 1, 2025Hilton Head Island-Raleigh-durham
First
Terrible Customer Service in Priority line
Today, a ticket agent refused to wait on me at HHH. When I left Nashville last week on American Airlines, we waited in the Priority line for several minutes while the agent helped the couple ahead of us. Five or six customers in the regular line were helped while we waited in the Priority line. In the past, agents would wave Priority passengers over and take care of them. In this case, the Priority customers were forced to wait longer than other passengers. Then, today, as I tried to check my bag at HHH, I saw the regular line that had 3 people in it. Then I noticed the Priority line that indicated 1st class customers. As I approached the counter, a passenger in the other line asked if I was Priority and I said "yes". As I tried to hand my identification to the agent, she said that she was going to wait on the other 3 passengers in the other line and I would have to wait. I said "what's the point of even having the Priority" line? The agent said "they have been waiting 10 minutes". I mentioned to her about the previous week's transaction had been handled. The agent said something else to me and since I didn't want to get into a disagreement with her I said just forget about it. She looked at me and said "you will have to wait", at which time she walked away from me and the counter and into the back. I then got in the back of the regular line, where 3 people were conducting transactions with a different agent. A moment later, another agent appeared from the back and started helping me. I apologized for whatever the other agent did not like about our conversation prior to abandoning her post and punishng me by refusing to wait on me. I noted that "you never know what people are going through". The 2nd agent handled the bag check process professionally and that was that. I do not appreciate that the bag check process being so inconsistent at different airports. Either wait on Priority or just don't have the classification. If Priority doesn mean anything anymore, I won't bother getting in that line. Priority has always meant priority. Agents normally accommodate Priority passengers one way or the other. However, in the past 2 weeks, I have been sorely disappointed in transactions at the ticket counter.- Hilton Head Island-Raleigh-durham
- First
- Desired solution
Other - Request miles and change in policy
Brett R
Verified | Sep 23, 2025Indianapolis-Athens
Economy
Successful claim
I paid cash in euros for the taxi total was 120 euros. The hotel booked the car for me with their uber, and I paid the cash. I don't have a receipt for that. When Ibera called to tell me my bag was found they offered a deliver between 11 and 3 pm on the 13th. My boat was leaving at noon, so I had to take a taxi there after midnight in order to have my stuff for my cruise.
- Indianapolis-Athens
- Economy
- Successful claim
James M
Verified | Sep 23, 2025London-New York
Premium economy
Previous booking - need access
I flew London to New York, then New York to LA, then LA back to London. I need to retrieve the booking details for my records. Best, James- London-New York
- Premium economy
- Desired solution
Other - Hi, I need to retrieve the information of a previous flight that was booked under a different email. How can I access this? Thanks, James
Robert E
Verified | Sep 23, 2025Huntsville-Seattle
Business
Terrible baggage service and hard to get in touch with you.
Delayed to to control issues in Dallas. Had to reschedule flight. Luggage didn't follow me. Has been 4 days with no luggage.Overall
- Luggage not arriving
- Huntsville-Seattle
- Business
- Desired solution
Other - I just want my luggage tomorrow 9/23/25. I have been without it for 4 days. Totally unacceptable.
Sandra B
Verified | Sep 22, 2025Springfield-Chicago
Economy
Unacceptable baggage service
My 6:31 pm flight from Springfield to Chicago was delayed nearly 2 hours September21st. American Airlines rebooked my flight for 8:50pm the following night. I canceled my flight for Salt Lake City at 7:33pm because I needed to be in Salt Lake City in time for work at 7:30 am September 22nd. I arrived at O'Hare at approximately 9:30 pm September 21st. Customer service requested my bag at that time, but that request was ignored. After waiting 90 minutes for my luggage, I learned via the American Airlines app that my luggage was loaded on flight 3151 to Salt Lake City. I am now without my luggage, and without a way to retrieve items I need tonight. This is unacceptable, considering the amount of time between my canceling the Salt Lake City flight and my arrival to O'Hare.Overall
- Awful baggage service.
- Springfield-Chicago
- Economy
- Loss: β¬75
- Desired solution
Anonymous member
Verified | Sep 20, 2025Dallas-Fort Worth-Seattle
First
Unreturned bag from cancelled flight
Two flights were cancelled and my wife and I were delayed for two days. Upon cancellation of the second flight, I requested a return of my checked bag and was denied. I was told that the checked bag would travel to my destination city on another flight without me. This is unacceptable and violates your published policy. I would like my bag returned to me ASAP.Overall
- Gate agent and baggage claim unwilling to return checked bag after flight cancellation.
- N/A
- Dallas-Fort Worth-Seattle
- First
- Desired solution
Other - Flight was cancelled but bag not returned at DFW departure airport.
Deborah P
Verified | Sep 18, 2025Charlotte-Scranton
Economy
Filthy Planes, old and broken seats/armrests
This was the second filthy plane of the day. Our first flight from Savannah to Charlotte was also filthy and although I paid for an extra legroom seat, it certainly wasnβt so. Both planes were old and dirty. I realize th se are short flights, but not being able to fit anything more than a six inch high carryon in the overhead bin is ridiculous. People should be informed of this prior to booking. I will have to consider other airlines after this horrible experience.Overall
- Filthy, old plane with duct taped arm rest and seat that wouldnβt stay up
- Not much
- Charlotte-Scranton
- Economy
- Desired solution
Other
Charmaine R
Verified | Sep 16, 2025Economy
Flight delayed for over 30 minutes late for next flight
Fight was over 30 minutes delay said was only going to be five or six minutes late for next flight and we're still waiting to take off now it has been over 45 minutes and we are still waiting- Economy
- Desired solution
Other
Samuel S
Verified | Sep 13, 2025Philadelphia-Phoenix
Economy
Seatbelt aerobics on flight from PHL
I am a T4 complete paraplegic. When I try to buckle the seatbelt metal clasp is too short on the left side. It is very awkward.Overall
- Seatbelt position and seat comfort.
- Philadelphia-Phoenix
- Economy
- Desired solution
Kalianna M
Verified | Sep 13, 2025Flint-Dublin
Economy
I was forced to gate check my carry-on bag due to the size of the plane. We were not provided with any form of tags or receipts and all passengers on the flight (after it was postponed and delayed several times to the point that I entirely missed my connecting flight to Dublin) were told to go directly to the baggage claim instead of receiving them at the jet bridge. Once we made it to the baggage carousels only a few bags came out and seemingly everyone on my flight had to file a claim for their lost baggage. I came back to the desk multiple times where they basically told me to get lost. When calling about my baggage I was told they couldn't find it (no record) but it probably got lost at Chicago O'Hare or they sent it to Dublin. Neither of these things happened and every time I reached out again for help I was cut off, told to speak with someone else (who never replied) and basically given the runaround while they refused to escalate to any higher ups. I filed my report online, and after already arriving to my final destination I was told it was in Dallas and that if I wanted it delivered to my current residence (not back home) that I would have to pay them $600 for their repeated mistakes. The last time I saw my luggage was when they gate checked it on the first flight. The only compensation I received was an Uber voucher and hotel voucher for one night despite the several delays I experienced.
- Flint-Dublin
- Economy
Zachary W
Verified | Sep 9, 2025Miami-Basse Terre
Business
Terrible customer service!!!
It took the American Airlines employ over an hour and 15 minutes to check our bags, causing us to miss our flight. Because we missed our flight the next flight they booked a song we werenβt sitting together and we paid for business class and we had to sit in economy my girlfriend has anxiety and it is very important that she sit beside me and they did not allow that. On the return flight, they made me check my carry-on when I went back to do so I didnβt have anything to put around my souvenirs and the room that I bought the bag we checked prior was about 4 feet away. I asked if I could get things out of it or put those in it to protect it because I was concerned the glass bottles would break they refused to let me do that. I told them that these bottles will probably break and I spent a lot of money on them and the American Airlines employee chuckled and said yeah when you get to Miami, theyβll probably be broken. When we arrived, my carry-on bag was soaked. My clothes were soaked, and my souvenirs were soaked.Overall
- Horrible customer service while checking bags two and from on our trip.
- The plane didnβt crash.
- Miami-Basse Terre
- Business
- Loss: β¬851.94
- Desired solution
Katherine T
Verified | Sep 7, 2025Raleigh-durham-Philadelphia
Economy
Unprecedentedly and shockingly poor customer service
My husband and I were booked on a later flight to Philadelphia, but arrived at airport extra early in an effort to go standby on the earlier flight because we had received emails from American Airlines warning about potential flight disruptions in the Northeast because of storms. We arrived at Gate C9 at 8:41 am and approached the gate agent who told me she would be with me shortly. I said thank you and proceeded to wait patiently. The gate area was virtually empty and I assumed she was in the final stages of boarding so I stepped slightly to the side, but still in front of the desk, and allowed her to proceed. She was actually just beginning PRE boarding instructions. I waited patiently until she proceeded through all 9 boarding groups which didnβt take very long because there were so few passengers. When she had assisted the final customer, I turned to her and explained we were on the later PHL flight but had been warned via email that there might be flight disruptions due to weather and could we please get on this earlier flight. It was now 8:54. She said quite curtly, βI canβt help you.β I calmly and courteously explained the email we received predicting flight disruptions and said we would really appreciate being able to get on this earlier flight. We had been standing there since before pre-boarding began and had requested her assistance but politely stepped aside so as not to disrupt her boarding procedures. I also politely explained that to her. She again repeated that she could not help me and proceeded to stand there for another full six minutes with the boarding door open before closing it and going down to the aircraft. There were obviously seats available. There was still time before the flight was closed. She just stood there for all 6 minutes right in front of us, looking at her computer screen before closing the door at 9:00 - 15 minutes before the scheduled departure. I am a very seasoned traveler and have flown my entire life all across the globe. My husband has flown twice as much as I have and is a million miler on United. Neither of us has EVER experienced such blatant disregard for basic customer service. Particularly in the absence of any extenuating circumstances. This was not a frenzied or stressful environment this morning for this gate agent. There was no crisis, no packed gate area, no angry customers. I couldnβt have been more respectful or courteous in my communication with her. She had clearly just decided - as she stated, also quite clearly - that she was not going to help us. She CHOSE not to help us. It is difficult to describe how flabbergasted we both were. If I were in a leadership or supervisory role at American Airlines I would absolutely want to know if one of my employees treated customers in this fashion: clearly being in an position of being able to be helpful, and willfully choosing not to. I am writing this before our originally scheduled flight has boarded, so do not yet know if or to what extent our travel will be impacted by the predicted disruptions. I have flown many times between Philadelphia and Portland, ME, and have experienced routine delays and cancellations, even without disruptive storms impacting operations. Hence our eagerness to do anything we could to avoid this situation. (Unfortunately, commitments here in Raleigh this weekend, and back at home in Maine tomorrow, did not allow us to re-book our flights as we were instructed would be possible due to the predicted disruptions.) I would very much appreciate follow up communication from your customer care team. Sincerely, Katherine Thomas 207.504.0989 katherine.thomas207@gmail.comOverall
- Inexcusably poor customer service at gate
- Raleigh-durham-Philadelphia
- Economy
- Desired solution
Other - My preferred outcome would be for a supervisor to address the situation with the gate agent in question so future travelers donβt get negatively impacted like we did. I also believe that an apology is in order and vouchers appropriate.
Galacion R
Verified | Sep 3, 2025Durango-Dallas-Fort Worth
Economy
Terrible flight got cancelled after already being checked in at airport
Had to get a hotel for 2 extra nights and a car rental to drive 3 hours to a different city to catch a flight back home. I was offered to fly back from where my flight was cancelled but not until Thursday 5 days later that was the earliest I could leave from where I was scheduled to fly fromOverall
- Flight was canceled
- Made it back home 2 days later
- Durango-Dallas-Fort Worth
- Economy
- Loss: β¬600
- Desired solution
Douglas K
Verified | Sep 3, 2025Dallas-Fort Worth-Cancun
Premium economy
Four flights that I was on all but one was delayed canceled the flight at two in the morning so we were at the airport from 10 oβclock in the morning till two in the morning. What a joke.
We lost a day and a half of our trip and they lost our luggage so we really didnβt get to do what we wanted to do. Our trip was only for four days. They gave us a hotel room that was 22 miles away and a meal ticket of $12 per person. I donβt like eating at McDonaldβs. I wanted to talk to someone on the phone to complain about this and they said I had to go through this website, which I find offensive.Overall
- Three different flights all canceled. All day at an airport that was unnecessary because of lack of pilots in crew.
- Nothing
- Dallas-Fort Worth-Cancun
- Premium economy
- Loss: β¬700
- Desired solution
Ashley B
Verified | Sep 2, 2025Dallas-Fort Worth-Fort Lauderdale
Premium economy
Canceled flight led to missing cruise vacation
Our family was originally booked on a flight from ICT to MIA that had a connection in DFW. We made it to DFW, & learned Tony & Everett (3 years old) were rebooked on a flight to FLL while me & Sawyer (22 months old) were still on flight to MIA. After several delays, Tonyβs flight was canceled at 1am & was completely stranded at DFW with a 3 year old & no place to go with no diapers. Tony & Everett stayed at the airport overnight to get on standby for early morning flights to MIA & was unsuccessful. Therefore, we had to miss our cruise on Carnival. There were no available flights to get Tony & Everett to Miami before the ship departed at 3:30 on 8/31. Because we had to cancel the cruise, me & Sawyer were stuck in MIA & had to pay for a flight back to ICT on 8/31 which was expensive given it was same day. My checked bag didnβt get on the flight to MIA & had to wait at the baggage counter at 2am w/ Sawyer to submit a lost bag claim. Also, Tonyβs checked bag which contained the main clothing for the cruise was never taken off the plane in DFW so we finally got our bag this morning in ICT. We are more frustrated that our family was split up 2 different flights w/ several pieces of luggage & having young children. There was no support to get us on the same flight. This was not okay & the ticket counter agents couldnβt help us. Because of the canceled flight to FLL, we are out a lot of money for this cruise & would like to be compensated for the absolute nightmare we went through for 2 days. Please help us.Overall
- Canceled at 1am and missed a cruise
- Absolutely nothing
- Dallas-Fort Worth-Fort Lauderdale
- Premium economy
- Loss: β¬5162
- Desired solution
Valerie P
Verified | Aug 27, 2025Economy
I need help from someone in corporate or very high up, at this point.
I have been trying to reach out to American Airlines for 2 months regarding a specific matter. I've spoke with several people in customer service. I've tried to call other departments not related to customer service to try to get in touch with someone from corporate. I've talked with supervisors and people at other levels. I've received no answers for what I'm trying desperately to get resolved. Can someone from corporate PLEASE reach out to me as soon as humanly possible? I can be reached via phone at (518) 379 - 8683 OR via email at - Valerie.polak@yahoo.com. Any help is MOST APPRECIATED! Thank you, Valerie- Economy
- Desired solution
Other
Geoffrey G
Verified | Aug 26, 2025Rome-New York
Economy
Successful claim
We were diverted mid flight to LHR because the air conditioning wasnβt working and now Iβm scheduled to get in 29 hours later than previously planned. I will miss social engagements because of this.
- Rome-New York
- Economy
- Successful claim
Cristina C
Verified | Aug 24, 2025Rome-Calgary
Economy
Successful claim
No reason given
We Lost Our con incidence to Calgari du to the Fact that the Plain arrived in Rome with Three Hours of delay- Rome-Calgary
- Economy
- Successful claim
Trevon M
Verified | Aug 24, 2025Charlotte-Minneapolis
Economy
Customer service complaint at airport
The flight experience was overall bad. Not only did my American Airlines app did not work, so I could get my boarding pass, that became a huge inconvenience going to my destination. All things considered, that wasnβt bad. When we finally got to the destination the landing was so bad that I hit my head on the seat in front of me. All things considered, I was just glad we got there safe and I could understand why being that it was so windy at the place. The real problems started when I was trying to get home. I got a txt saying my flight was delayed and I was going to potentially miss my connecting flight back home, so I decided to call American and after waiting for over an hour, I decided to cut my trip 4 hours short and go return the rental car, and get a shuttle to the airport to talk to someone. When I got there the lady in the airport told us that just in case there would be a person on stand by to get us to our gate, just in case we needed (which they never showed when we got there), because our flight time was at 10:25 pm and we would arrive at 10:01 pm. When you factor in time and getting off the plane, and at that time the gate was further away, so we wouldnβt have made it. luckily our gate was only 2 gates down, but they switch our gates maybe 3-4 times and they weβre not updating the times accurately, so we could see what time we were going to leave. The pilot, got us there a few minutes early, but like I said, with time and other people needing to get to their connecting flights we got off with minutes before they were going to close the gate. I ran over to the gate and I was one of the very last ones to try to board the plane. When trying to board the ladies were really nice and said thank you to everyone around me, but for some odd reason I didnβt get that same respect non the less I had to get on the flight. When walking to the plane, one lady stopped me and said my bag was too big, which is true. I had a big bag with only two pairs of shoes and a 2 pairs of clothing in it. Nothing that would take up alot of room, mind you I hadnβt had a problem with bringing The same bag on the last three American flights (which was all on this trip) no one said anything at all to me about this bag. Iβve had the same bag, and always brung it with me on every trip for the last 12 years, and Iβve never had a problem bringing my bag on any plane. You would think with us already being behind that wouldnβt be a big concern to this point anyways, and this was a connecting flight! The bag came with me from the previous flight! So she made me put my bag in the bag checked twice and they fit both times and she made me check it anyways. So she stopped me for a few more minutes I believe to prove a point. I understand if the flight was full and it had no room, I get it, I wouldnβt have a problem checking my bag, but when we got on the flight, there was more than enough room to put my bag overhead. There were people with their own row! Seems like a power trip and thatβs what 2 other people said as well. While waiting I said to my partner βthis is why we should have paid the extra money for delta, we donβt have these problems when dealing with them.β She gave me a snarky look, but itβs the truth. When get got on the plane, the plane just turned off suddenly. Iβm glad we at least made it home safe so everything wasnβt all bad. I think itβs safe to say that I will do my best to stick with what I know. I could deal with all of the other things, but I didnβt like the service and Iβll leave it at that, I wasnβt the only person on the flight to say that the service wasnβt great. I have never filed a complaint l, or did a review. Today was my 1st and that should tell you something. All in all (Stacey-Ann) the Aruba employee was amazing.Overall
- Poor customer service at the gate departing to Minneapolis at 10:25 pm
- Flight attendants
- Charlotte-Minneapolis
- Economy
Prity K
Verified | Aug 22, 2025Denver-Los Angeles
Economy
I donβt know the lady name who was serving a customer service but she was very rude with me and she didnβt help me
I am writing to raise a serious concern regarding my recent experience with American airline My flight was scheduled to depart at 6:00 AM from gate C34. I was present at the gate, waiting for boarding, but my name, group, or boarding zone was never called. When I approached, the gate agent closed the boarding directly in front of me. Despite my requests and pleas to be allowed on board (as I was there on time), I was denied entry. What made this situation worse was the attitude of the gate agent. The lady serving at the counter was short in height and was extremely rude to me, showing no empathy or professionalism. Her behavior caused me additional stress on top of the inconvenience of being denied boarding. This experience was unacceptable, and I respectfully request a full review of this incident, including an explanation and appropriate compensation for the trouble caused. I look forward to hearing back from you soon- Denver-Los Angeles
- Economy
Lynn K
Verified | Aug 20, 2025Dallas-Fort Worth-London
Business
Why wonβt you refund our money????
Sat in tarmac for 5 hours with no food or water and then flight was cancelled 7 hours after scheduled departure when crew times out. We were put in last row of plane (I have a spinal fusion and new hip replacement and my husband has a 4 month old new knee) where we sat in excruciating pain for 10 hours. We filed a refund request 2 1/2 weeks ago, escalated it to customer relations and have still not received a refund.Overall
- Downgraded from full business paid fare to last row of economy by toilet due to flight cancellation
- Finally getting our luggage 3 days later
- Dallas-Fort Worth-London
- Business
- Loss: β¬4000
- Desired solution
Refund
Liani R
Verified | Aug 20, 2025Economy
Tremendous inconvenience, terrible airport experiences, and physical pain caused by multiple flight delays and cancellationsand cancellationflight delays, cance
On the day of departure from BWI, 7/28/25, my husband and I were delayed 12 hours between 2 airports. As a result of the delays we missed our connecting fllight. Our flight was scheduled to leave BWI at 6:01 am, and we were scheduled to reach our final destination in Sangster International Montego Bay by 1 or 1:30 pm. We did not leave Sangster International until 6 pm. I have been diagnosed with rheumatoid and osteoarthritis and Sciatica is both legs. As a result of the hours and hours of standing and sitting I experienced an arthritis flare up in my lower back and Sciatica flare up that generated pain from my buttocks to my feet that was so severe I ended up in a wheelchair by the time we reached Jamaica. As a result of the pain, my husband and I lost a day of vacation because I had to spend the day after our arrival in bed. On the day we were scheduled to leave Jamaica our flight was delayed repeatedly with various explanations including weather, maintenance problems, a broken airplane part that was unattainable, etc. At the last gate we were sent to my 81-year old husband stood in line for 3 hours straight for fear of losing his place in line, only to be told after that long and painful wait that the flight was cancelled and we would have to stay in Montego Bay overnight. We were scheduled to arrive in Baltimore on Friday, 8/1/25. On Saturday, 8/2/25 we were taken from the hotel in Montego Bay and were told we be leaving at 1:30 pm. After several more hours of delay, we left for our connecting flight to Charlotte and did not leave for BWI until 9:30 pm. Again, I was in a wheelchair. We were scheduled to arrive at BWI by 10:15 pm. We did not arrive until midnight. This delay and inconvenience cost us an extra day's parking. We live approximately 40 minutes from the airport. We did not arrive at our home until 2:30 am on Sunday, 8/3/25.Overall
- Flight delays, cancellations, being misinformed about delays
- Customer care by airport wheelchair assistants
- Economy
- Loss: β¬78
- Desired solution
Expenses reimbursement
Lucia C
Verified | Aug 19, 2025Rome-Calgary
Economy
Successful claim
No reason given
We lost the connection to Calgary, where AA got us the next day, and we lost the first day and the first night of our travel Group- Rome-Calgary
- Economy
- Successful claim
Matthew G
Verified | Aug 18, 2025Key West-Philadelphia
Economy
No compensation for Airline being ill prepared
Delayed multiple times and flight cancelled. Flew out of key west, weather was clear, it rained for an hour in Philadelphia so thatβs what caused the first delay. Then they flew from key west to Miami to re-fuel and get a new crew which delayed us a few more hours, which caused us to miss our connecting flight, which they blamed on the small amount of rain in Philly. No compensation for hotels, transportation or meals. We would have made our connecting flight if they didnβt stop for fuel and a new crew. No idea why they couldnβt do that while we were in key west. And if an hour delayed caused all of that, they should have been prepared. Absolutely disgusted in their customer service. Never flying American Airlines again.Overall
- No compensation, claimed weather when they had to stop for a new crew and to refuel
- N/A
- Key West-Philadelphia
- Economy
- Loss: β¬400
- Desired solution
Ina J
Verified | Aug 17, 2025Milano-Miami
Economy
Successful claim
No reason given
Our original flight in Milan was to leave at 11.10am. We only left at 1:15pm. We were not offered drinks or food and I had to buy food and drinks. I lost one receipt but in total I had spent more than 109 Euros. When we arrived in New York we were running to make the other connection. No one had told us that the flight was delayed and I stressed myself pretty bad to make it with my 3 kids. We made it there only minutes before the flight was supposed to leave and would have missed the flight, the new time was 9:30pm instead of 5:30pm. I went in line to check and the lady first said that it was air traffic then a weather delay and after I checked the weather and showed her she told me mechanical issue. Also we didnβt receive any food or drink even though I had asked and everyone was pretty rude. The cherry on the cake was that my carry on luggage that had to be checked had a broken handle after the flight. We arrived more than 3 hours late and had to wait almost an hour more for the luggage.- Milano-Miami
- Economy
- Successful claim
Anthony B
Verified | Aug 15, 2025Watertown-Dallas-Fort Worth
Economy
Requested special assistance but did not receive
Requested special assistance on flight from Watertown NY to Dallas TX with a stop in Philadelphia Pennsylvania. Received assistance on arrival at Dallas. That was only assistance for whole flight. I can not stand or walk for more than about five minutes. Ended up walking between gates which meant multiple stops. Luckily my layover in Philadelphia afforded me the time travel between gates.Overall
- Requested assistance from gate to gate. Only received in Dallas. No assistance in Philadelphia. Personnel at gate were rude.
- Watertown-Dallas-Fort Worth
- Economy
- Desired solution
Other - An apology
Britney C
Verified | Aug 13, 2025London-Monroe
Economy
No reason given
We were told that they could not put us on another flight even though there was a Delta flight that would have gotten us home at the same time.- London-Monroe
- Economy
Jeremy C
Verified | Aug 13, 2025London-Monroe
Economy
No reason given
There was a delta flight that would have gotten us home near original time but AA said they would not book us on another flight. I'm assuming cause it was a different airline.- London-Monroe
- Economy
Karla S
Verified | Aug 11, 2025Munich-Monterrey
Economy
Successful claim
No reason given
The flight to Charlotte was delayed, the airplane took too long to arrive and we could not board untill 4 hours later. All of our connecting flights were long gone. We had to stay over night in Dallas.- Munich-Monterrey
- Economy
- Successful claim
Rex P
Verified | Aug 10, 2025London-Orlando
Economy
Successful claim
Problems at airport
The flight was delayed out of LHR to CLT which in return caused me to miss my flight to MCO. I had to return to MCO the following day due to the delay.- London-Orlando
- Economy
- Successful claim
Jessica P
Verified | Aug 5, 2025Palma de Mallorca-Dallas-Fort Worth
Economy
Successful claim
Technical problems
Subject: Re: Trip Cancellation Reimbursement Confirmation Code LUPGAS / AA# C119F58 Hello. I am reaching out again in regard to my dispute to be reimbursed for the minimum $600.00 American is required to reimburse in situations of canceled overnight flights, this one being international. Under ticket# 0012221932796 and reissued a second time to 0012243224180 and then a third to a new on ticket the following day, well over the 24 hours that I intended to fly out, causing me to have to rearrange work (loss of money), and rearrange accommodations in Dallas on a new arrival date (transportation and new travel departure from DFW). As stated in my below email; Hello. I would like to get reimbursed for inconveniences that occurred when my flight from Madrid to Dallas/Fort Worth was cancelled. I was scheduled to work on Friday and due to cancelation at the last minute could not get back in time attend crucial meetings in person that were required. We were scheduled to depart around noon, and the time was delayed several times. We were made aware but AA app alerts while on the plane. We were required to deplane and retrieve out luggage, but zero instructions from there were given and there were no AA employees waiting for us to instruct us where to go and what we needed to do next. We waited for what felt like hours on our luggage to then walk around in circles trying to figure out where to go from there. All passengers were shuttled to the same hotel that was not prepared for us. Several hours later, I was finally checked in after 10pm. I paid for a meal, otherwise I would have had to wait in another line out the door for food. I had not eaten since 11am at that point. I paid for my seat, which was $132.58 and was reassigned a middle seat in the middle row, no legroom without the ability to switch seats. Which would have been miserable. I upgraded to business which was a last resort. Which also cost me $350.00 and 25k in miles (valued at $799.54), I had not intended to spend. Overall, this trip cost we well over 1k in AA charges, food, last minute buys for the unplanned overnight stay, and miles. That does not even include lost wages. I reached out over a month ago and have not heard back from anyone. 7/3 1-37878707239 7/25 1-38103062397 7/30 1-37815170481 Now 7/31 Please reimburse the required $600.00 to my account on record, or I will be submitting a claim each day for this trip.- Palma de Mallorca-Dallas-Fort Worth
- Economy
- Successful claim
Yvonne K
Verified | Jul 26, 2025Economy
Paid for admiral club online but unable to access
I paid for admiral club one day pass prior to flight but was unable to access the lounge because the pass expired the day before when it was bought! I would like a refund of the pass
- Economy
- Loss: β¬75
- Desired solution
Refund
Karla A
Verified | Jul 25, 2025London-Miami
Economy
Technical problems
I have called and send emails to American Airlines customer relations like they asked me to do but I keep getting responses of how sorry they feel for what happened but they do not mentioned anything about compensation. According to customer service on the phone the only way to communicate with customer relations itβs through the website and that itβs what I have been doing. I have uploaded the email I have sent to them. I also missed two days at work because of this inconvenience. I did not get paid for those days ($1000) I was supposed to flight on July 13 and do to cancellation the earliest flight available was on July 15. I got to Miami on July 15.- London-Miami
- Economy
Roger B
Verified | Jul 24, 2025Economy
Canceled our flight for 3 days, didn't get us home.
They canceled our flight Monday July 14 2025, then Tuesday July 15 2025, then Wednesday July 16 2025 and wanted us to rebook for Thursday July 17 2025 at 6:30pm I bought new tickets on Delta to finally get home at 1pm Thursday. We are senior citizens and I'm disabled. I ask American airlines to help us find a hotel and transportation at my expense for the first cancelation and was simply told no! they're not obligated to assist stranded passengers in this situation than didn't release our luggage for almost 4 hours. the next day at the airport American airlines canceled our flight AGAIN! because of a system overload and weather. Again I almost begged American airlines to assist us seniors with accommodations and transportation at my expense but again the agent told us American airline isn't obligated to do anything for us except rebook the flight. I pleaded with her to help us get another airline home but again, she said no! At the airport now on day 3. we was boarded, plane taxed out and stopped on the tarmac and the captain came on to say we're delayed! We sat there for about 2 1/2 hours then we pulled back to the gate and de-planed with American airline telling us we're waiting for a new route. 2 hours later they canceled our flight AGAIN but now it's after 11pm and we've been at the airport since noon because of hotel check out time. At the ticket counter again I was begging the agent to help us get home. Other airlines were departing, it was too late to buy another $400 a night room but again American airlines refused to assist us in any way! I asked for some water and a pillow for my tired wife to lay her head on and was b told they don't give pillows or water out I need to buy it from the airport vendors! but it was after mid night now and everything was closed! I found available seats on a 8am Delta flight to our home and bought them at 2:30am thursday morning It took over an hour to get our luggage and another 45 minutes to get to the other terminal Delta uses. I asked American airlines for comp lounge day passes so my wife could at least sit down but again they told us no and 'oh well' about us being stranded and abandoned in the airport by American airlines.- Economy
- Loss: β¬1092
- Desired solution
Apology / Voucher
Donna S
Verified | Jul 20, 2025Economy
11 persons missed cruise due to excessive delay
This is the email π§ planned on sending. Dear American Airlines Customer Relations, I am writing on behalf of a group of 11 travelers who were booked on American Airlines flight 1539 from New York to Miami on Monday, July 14, 2025. Due to repeated delays and mismanagement of our flight(s), we missed our scheduled cruise departure from Miami, which caused significant disruption, financial loss, and distress to our entire party. The Flight IDs/Confirmation Codes and passengers names are as follows:- UTCZEY - Kenroy and Sherica Mullings GVDYYJ - Keliesha Mullings and Keriesha Higgins YDJSHZ - Gavin Campbell and Keyon Cato IRNAZA - Michael Schuhmann, Donna Schuhmann, Kennise Mullings, Kendall Mullings, and Kendra Mullings. Despite planning well in advance and allowing ample time between our flight arrival and cruise departure, the delays left us stranded in Miami with no feasible way to board our cruise as scheduled. As a result, we were forced to make costly, last-minute arrangements in order to join our cruise at the next port of call in the Bahamas. This included: Booking one-way flights for 11 people from Miami to the Bahamas Reserving three hotel rooms for an overnight stay in Miami Incurring additional transportation and meal expenses The total cost of these last-minute changes was substantial, and the entire experience caused considerable stress and frustration to our group, which included families and elderly travelers. We chose American Airlines with confidence, trusting in your reputation for reliability and customer service. Unfortunately, this experience has been profoundly disappointing. We are requesting compensation for the expenses incurred due to your airlineβs delays, as well as recognition of the hardship we endured. We would appreciate a prompt review of our case and a fair resolution. Documentation of our additional expenses, flight information, and cruise itinerary is available upon request. We look forward to your response and an appropriate resolution to this matter. Sincerely,β¨ Donna Schuhmann Early Childhood District Leadership Coach New York City DOE Division of Early Childhood Education- Economy
- Desired solution
Blessing M
Verified | Jul 17, 2025London-Austin
Economy
Technical problems
Hi, I bought my initial ticket from Edreams Travels, and I have contacted both Edreams, British Airways and American Airlines without positive responses. My eDreams booking reference is: 20235465882, and British Airways Reference is: NYLZ67 eDreams claims that they have contacted BA since December 2024, but there has been no response from BA. My return ticket claim is still pending with eDreams to date. I also contacted BA several times since January 2025, which claims it did not operate the flight BA1520. I further contacted American Airlines without a response to date. Thanks. Dr Blessing Mafimisebi- London-Austin
- Economy
Gabrielle N
Verified | Jul 16, 2025Lisbon-Atlanta
Economy
Successful claim
I told the airline about my problem and they said I did not qualify for compensation and offered me nothing.
- Lisbon-Atlanta
- Economy
- Successful claim
Frannklin B G
Verified | Jul 14, 2025Economy
Upgrade bought not granted
I used my miles to upgrade my flight from Madrid to Miami. I got the one where they offer you extra leg room, priority check in and complimentary beer, wine and spirit drinks. It cost me $244 to do this upgrade. Instead they assigned me regular seats and mp priority boarding. I have emailed them twice and they keep sending me the same letter apologizing. It looks to me as the email is computer generated. They have been uncooperative and are refusing to credit my miles back.- Economy
- Desired solution
Tina C
Verified | Jul 8, 2025Rome-Des Moines
Economy
Successful claim
Technical problems
We waited on the tarmac for almost five hours (they finally gave us pretzels after hour four and the airplane was hot) before they cancelled the flight. Then we were directed to a hotel and they offered another flight that would extend for two more days. American Airlines then offered a flight to get back the next day and then that one was cancelled. My ff American airline lady told me it wasnβt a good idea to book to another country to get to my final destination because of protests, so we booked through ita air with connecting flight in Chicago. We got on that flight the next day and it was delayed by an almost two hours and also had us wait on the tarmac for over an hour. We then didnβt make our connecting flight through Chicago to get to Des Moines. We checked into renting a car and they were all taken from every company. We found a driver to take us from Chicago to Des Moines. We arrived in Des Moines at 10:00pm on July 4th.- Rome-Des Moines
- Economy
- Successful claim
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