American Airlines complaints: comments, page 5
573 comments
Ligia P
Verified | Jan 23, 2026
Phoenix-Madrid
Economy
My 2 luggages are not here day 5 after arriving in Madrid. We had all our clothes and necessities that we canβt use and we tried to call both American Airlines and iberia and all they ask is to update the system and bags are out for delivery! Is day 5 , bags are not here yet!! We asked to talk with the supervisor and they would take our phone number and told us to wait for supervisor to call us back. Nobody called us yet! Still waiting in disappointment and frustration!! Very disappointed!! π’
- Phoenix-Madrid
- Economy
Sameer D
Verified | Jan 21, 2026Dallas-Fort Worth-Dubai
Economy
Successful claim
Had to buy again my special powered toothbrush and beard trimmer which was in my luggage. Luggage still not received at my final destination in Kuwait which I checked in 3 days ago in USA at DFW airport. PIR was filed at DXB airport where I was to receive my luggage and recheck it for my onward journey to Kuwait but this one baggage went missing.
- Dallas-Fort Worth-Dubai
- Economy
- Successful claim
Phillip W
Verified | Jan 20, 2026Tallahassee-Rio De Janeiro
Economy
Technical problems
This flight was delayed over 26 hours total, with the next day flight then canceled, (flight AA905), and I have a letter from American Airlines stating it was due to a crew scheduling issue and not having appropriate pilots to operate the plane. Thus, the agent said due to the extreme delay, and also running out of hotel vouchers, we could fill out a form to be reimbursed. I can submit the letter if that is helpful. I do not wish to have travel credit, but reimbursed to my original payment method or bank transfer. Only if that cannot be done would I accept a voucher for a future travel in the amount of my flight. Thank you for your help.Β This flight was delayed over 26 hours total, with the next day flight then canceled, (flight AA905), and I have a letter from American Airlines stating it was due to a crew scheduling issue and then a mechanical issue and not having appropriate pilots to operate the plane. Thus, the American Airlines agent said due to the extreme delay, and also running out of hotel vouchers, we could fill out a form to be reimbursed for the ticket as well as the out of pocket expenses while waiting. I can submit the letter if that is helpful. I do not wish to have travel credit, but reimbursed to my original payment method or bank transfer. Due to so many cancellations, they also ran out of hotel vouchers and almost all hotels were booked up. I told the agent the ones I was finding were a bit pricy and I wanted to make sure I would still be reimbursed. She said that since it was past 2am, and we had waited already in line for hours, and the agents at the airport were not able to help, that American Airlines would be flexible and reimburse the hotel I found (again, all partner hotels were full), Ubers to and from the hotel, and the meals needed for 24 hours as the flight was delayed for over 26 hours in the end - super egregious. I kindly expected an AA agent to help me with travel support on my ticket for pain and suffering as we lost so much valuable time with family over the holidays due to missing our flight. They are still not solving this case so I am reaching out here. Thank you for your help.Β- Tallahassee-Rio De Janeiro
- Economy
Helen S
Verified | Jan 19, 2026Boston-Portland
Economy
I am so disappointed. Mainly because AA lost my bag and I followed up for days afterwards having been fobbed off at the airport that my bag would be delivered to me in the next 24-28 hours. Not only that, but this is why I ALWAYS take carry-on. There are items lost that cannot be replaced. But what is worse is that I was due to connect on a earlier plane in DFW but people needed a seat urgently. I kindly offered to give up my seat and AA informed me that I would receive a credit of $581. This never happened. But when I boarded the later plane, I was made to check my bag at the gate. This has been a nightmare for me and here I am weeks later trying to get my bag back but now am forced to escalate things to get the compensation that I am due, and was promised.
- Boston-Portland
- Economy
Elena N
Verified | Jan 19, 2026Chicago-Detroit
Economy
Terrible experience / terrible customer service
3 hour flight delay, no heat in a 10 degree Chicago weather. Flight 4955 from Chicago to Detroit 1/18/26: Hopefully AA will reimburse everyone on this flightOverall
Late flight, no heat in a 10 degree weather
- Chicago-Detroit
- Economy
Shabbir Hussain M
Verified | Jan 18, 2026Memphis-Newark
Economy
Successful claim
I lost lots of items in my checkedin bag i need all my money refund i already uploaded all my lost receipts please make asap
- Memphis-Newark
- Economy
- Successful claim
Millicent D
Verified | Jan 18, 2026Kingston-Miami
Economy
Terrible and unprofessional customer service
On the 16/1/26 at about 2pm, my husband and I were at the Kingston Normal airport, at the check in area, when we presented our British passport along with a valid American visa which was in a Jamaican passport. They told us that we need an ESTA to travel, we tried long and hard, explaining to them that we really donβt need it when you have the American visa but they wouldnβt have it, they took the passports away for over 10minutes then came back to say CBP would not land us in America. We came through Miami to Jamaica. I asked to speak to CBP but they said their number is internal so we couldnβt have it. We asked to speak to the manager, they said none was available. They never gave us any options or further information as to what we needed to do, they just walked away, the supervisor was very rude and her behaviour was absolutely unacceptable. All those ladies at the front desk dealt with us badly, unprofessionally and rudely. We are still here in Jamaica, needed a flight to go home to England. They never even have the courtesy to explain to us what we needed to do next. My husband and I are diabetic and our medication has just ran out, at the moment our blood pressure has gone up and the blood sugar level has raised significantly, we need to get back to see our GP in England as a matter of urgency. We are awaiting your earliest reply Millicent and Donovan DugganOverall
- Denied Boarding
None
- Kingston-Miami
- Economy
- Desired solution
Other - A Rebooking to travel as myself and my husband were denied boarding from Kingston Norman Manley international airport on 16-01-26, at about 2pm
Amalia W
Verified | Jan 18, 2026Providence-Rome
Economy
My delayed flight caused delayed suitcase that caused missed check in with hotel. We were charged for no show.
- Providence-Rome
- Economy
Anonymous member
Verified | Jan 17, 2026San Jose-Dallas-Fort Worth
Economy
You can't refund time (and you didn't even refund money).
My flight from SJO to DFW on Thursday, January 15th was scheduled to arrive in Dallas at 11am. I was expecting a nice, direct, 4-hour flight to Dallas, where I could spend almost the whole day with family. However, less than an hour before landing, the captain informed us that there was a right engine failure, so we would have to land in Houston rather than Dallas. Unfortunately, we had to deplane and go through customs and back through security in Houston, since it was an international flight. This was already a huge inconvenience. American put us on a flight that was scheduled to leave at 2:15pm. However, soon enough, the flight was delayed. You gave us zero updates, even though youβre required to update us every 30 minutes. This was your problem; your plane had a mechanical failure (a leak in the oil tank) so it was your job to get us to Dallas within a reasonable timeframe. 10 oβclock at night is not a reasonable timeframe. It would have been faster to offer us buses and drive us the 4 hours. You should have been more honest about what was actually going on, but instead you misled us. By 4 or 5 pm, the gate agent let us know that the delay was caused by our βnewβ plane having mechanical issues. It tried to leave Dallas but turned around and had to undergo repairs. You need to service your planes. This is so unprofessional, and really not a good look for your global company that βsafelyβ gets people to their destinations. We tried to change flights different flights but you overbooked everything. This is horrible communication and so unprofessional. This was absolutely your problem and something you should have fixed. You should have refunded everyone and tried to rebook them on a flight that actually left within the hour. You can't refund time. A ground transport would have been faster and easier at this point, plus a full refund for flying us to an airport 4 hours away from our destination. We lost 10 hours waiting in an airport, when our original arrival time in Dallas was 11am! We lost the whole day that could have been spent with family in Dallas. Then, we were given meal vouchers of a whopping $12. $12!! For waiting over 10 hours for someone to find a plane for us to fly us less than an hour! We finally got a plane at 8pm. Absolutely ridiculous. I demand a refund. Donβt even try to compensate me with a travel credit. I don't want a travel credit because American Airlines is completely untrustworthy. I will never fly with you again. This was a significant disruption with a delay of over 6 hours. There were zero apologies or compensation, and everything was lies and misleading information. If a flight is going to be delayed for 10 hours, just tell us so we can pick a different flight or a reliable airline (or just drive the 4 hours). It seems like you donβt care. If thatβs the case, Iβm going to get my refund for the sake of all the passengers impacted and inconvenienced by your failure to get us to our destination in a reasonable timeframe. Youβre a global airline company, do better!Overall
- Flight diverted due to a mechanical issue
- There was no positive, we spent 10 hours in an airport because they kept delaying our flight.
- San Jose-Dallas-Fort Worth
- Economy
- Loss: β¬1200
- Desired solution
Refund
Duvan M
Verified | Jan 15, 2026Los Angeles-Barcelona
Economy
Our vacation Cruise ruined by loss of clothes including formal wear for Christmas and New Years Eve, leather goods- men and women Shoes, leather bags, beauty parafernalia and toiletries
- Los Angeles-Barcelona
- Economy
Gina R
Verified | Jan 14, 2026Cleveland-Puerto Vallarta
Economy
We returned through DFW & a bag was misplaced as well but we were home so did not need to purchase anything. We paid $3,300/ticket for this trip & it is crazy that AA misplaced a piece of our luggage both ways.
- Cleveland-Puerto Vallarta
- Economy
Keith H
Verified | Jan 13, 2026Charlotte-Knoxville
Economy
11 hour delay in Charlotte and an Indian man cancelling my ticket 30 mins before my departure
I was flying transatlantic and had already flown two long flights when I arrived at Charlotte around 8:30pm. When I got to the plane they had almost done boarding and everything went smoothly. Then we had a two hour delay on the plane while they tried to βget the third backup system runningβ and fixed the translocator β which was working and sending out codes, but the towers couldnβt read which plane the codes were for. After the two hours they told everyone that they could leave the plane to stretch but we couldnβt get our valet bags. Fast forward 30 mins - we get our valet bags. Fast forward another 30 mins - weβre flying on another plane and reboarding in 20 mins. 20 mins later the flight is delayed till 8:20am due to weather conditions. The flight that was supposed to have left at 9:07pm and arrived in Knoxville at 10:59pm. The lady at the desk was also incredibly rude about it and wouldnβt even give us anything for hotels or food. She even snapped at an elderly lady who was only asking if it was ok to sleep in the airport. Fast forward to 7:30 - Iβve slept in the airport, and have been up since 5am. A lady from American comes up to man the desk before the flight and I ask her about getting reparations. She directs me to their website and tells me I should get on it immediately and make sure they give me my money because an 11 hour delay is ridiculous. I get on the phone and get a nice Indian man in a call center who doesnβt seem to speak English well. After 30 mins he manages to βaccidentallyβ cancel and refund my ticket leaving me stranded at the airport with no ticket. I only just managed to get to the help desk, and had to pay $355 to buy a new ticket right as the boarding ended. I will say the ladies at the AA help desk were very helpful.Overall
- Communication and initial customer service
- Flight crew
- Charlotte-Knoxville
- Economy
- Loss: β¬395
- Desired solution
Lissette C
Verified | Jan 13, 2026Reno-Orlando
Economy
Broken luggage and flight delayed
My flight was delayed..but they ask to check in carry on and I did. My carryo on was totally broken. I will not be able to use it for travel.Overall
- My carry on was totally broken and the flight delayed by 2 hours
- Reno-Orlando
- Economy
- Desired solution
Carolyn S
Verified | Jan 13, 2026Spokane-Orlando
Economy
Claim escalated to airline
I checked my bag at the gate my flight was departing from. The gate attendant tagged my bags with the wrong personβs name. Therefore it was sent over international waters and I was not able to retrieve it for 8 days. It arrived just a few hours before I was to make my trip home. As a result of my lost bag, I was forced to put extra items purchased into one of my other checked bags, causing it to weigh 19 pounds over the limit and cost an additional $100 to check. I would also like that $100 compensated.
- Spokane-Orlando
- Economy
- Claim escalated to airline
Oonagh M
Verified | Jan 12, 2026Charlotte-Dublin
Economy
I had to drive back to the airport because I requested that if my bag arrived it would be left at the airport as my mother had a fall and was critical. I needed the bag for a funeral. I arrived on the 10th of January and was told that American Airlines staff had gone home and the bag was not at the airport. The tracking number consistently told me it was but the people on the phone said that American Airlines staff had gone home early and they canβt check the system and I waited and waited for hours asking people to help me in the airport finally after four hours and a drive of over 100 miles back to the airport both ways and my time and the Gas money I ended up finding out that the bike was at the airport and was going out for delivery even though it stated do not deliver a call the client fortunately the delivery man had the Good fortune phoned me before he delivered it and had not left the airport sadly my computer was missing from my bag. I begged the agent at Charlotte airport not to take my bag because my mother was critically ill and I was possibly attending a funeral but he insisted that there was no room on the flight however when we all boarded the flight in group 8 and nine all of the areas above our seats were empty and plenty of room for our carryouts. I am so frustrated with American Airlines situation in Dublin Airport it is a disgrace to leave people hanging on one phone with the staff who do not do their scheduled work hours it is a disgrace how I was treated. Fortunately there was a beautiful lady who worked for the DAA in Ireland the Dublin airport authority her name is Nadine. She stood with me all day while I cried in anxiety at the loss of this luggage. I am so upset with how American Airlines have no care for their customers.
- Charlotte-Dublin
- Economy
Martin Elba And Jensy. G
Verified | Jan 11, 2026Miami-Los Angeles
Economy
Plane not safe computers issues
I was on the fly AA3255 going to los angeles and the first fly was canceled for electric issue or something wrong with the plane they moved all the passanger to a different air plane and the some problems at the other plane was present i was very scared and I was waiting for about 5 hours and I would like to get my money back for my wife and daughter and my safe I believe yours planes are not safe because electric issues with computers the pilot told us the computer need to be reset.you guys are putting people's on dangerous,- Miami-Los Angeles
- Economy
- Desired solution
Refund
Anonymous member
Verified | Jan 10, 2026Los Angeles-New York
Economy
Last moment change terminal and gate
Because airlines in last moment change terminal and gate , we running to another terminal and was scared to late. In rush I am forgetting my jacket in 159 gate area, terminal B. Black Harley Davidson leather jacket. Please ππ» itβs very important for me and I am going to be so happy if I get back itOverall
- No negative, but in last moment they changed terminal and gate
- Nice airport and people who work where
- Los Angeles-New York
- Economy
- Loss: β¬500
- Desired solution
Other - I am forgetting my leather,,Harley Davidsonβsβ jacket, black color in 159 gate area on 01/09/26 . Fly go to N.Y 028, 11:49pm
Cynthia C
Verified | Jan 10, 2026New York-Buenos Aires
Economy
Influence by other flights
Our flight AA 953 from JFK to Buenos Aires (EZE) was originally scheduled to depart on December 27, 2025 at 10:00 PM, with arrival on December 28 at 10:40 AM. Due to the cancellation, we arrived at our final destination on December 30, 2025 at 10:40 AMβ48 hours later than originally scheduled. On December 27, we received an email from American Airlines at 8:22 AM informing us that flight AA 953 was cancelled. The email stated they were "working to rebook your trip" but no alternative was automatically provided. At the airport, a customer service agent issued an "Explanation of Delay for Customer" certificate confirming the cancellation was due to "crew related issues"βan airline operational failure. American Airlines provided no care whatsoever. No hotel accommodation, no meal vouchers, no transportation assistance. We were left to arrange everything ourselves. I had to manually rebook our flights through the AA website using a rebooking feature that became available after the cancellation. The earliest available flight was December 29, 2025. This incident caused significant inconvenience for our family: myself (Dario Kosacoff), my partner (Cynthia Carcamo), and our 3-year-old son (Dante Kosacoff). Being stranded in New York City for two unplanned days with a toddler during the holiday season was extremely stressful. We had to secure last-minute hotel accommodation in Manhattan (December 27-29), then book a day-use room near JFK airport on December 29 to rest before our late-night flight. We also incurred costs for transportation to the airport and meals throughout the 48-hour delay. Total out-of-pocket expenses: $1,625.68 USD, broken down as: - Hotel Millennium Premier Times Square (2 nights): $1,161.39 - Courtyard by Marriott JFK day-use room: $174.47 - Uber to JFK airport: $89.70 - Meals over 2 days: $200.12 We have receipts for all expenses and the airline-issued certificate confirming the cancellation was their fault. The refund portal rejected our claim with the error "ticket already flown" since we eventually traveled on the rescheduled flight, leaving us unable to claim through normal channels.- New York-Buenos Aires
- Economy
Dario K
Verified | Jan 10, 2026New York-Buenos Aires
Economy
Influence by other flights
Our flight AA 953 from JFK to Buenos Aires (EZE) was originally scheduled to depart on December 27, 2025 at 10:00 PM, with arrival on December 28 at 10:40 AM. Due to the cancellation, we arrived at our final destination on December 30, 2025 at 10:40 AMβ48 hours later than originally scheduled. On December 27, we received an email from American Airlines at 8:22 AM informing us that flight AA 953 was cancelled. The email stated they were "working to rebook your trip" but no alternative was automatically provided. At the airport, a customer service agent issued an "Explanation of Delay for Customer" certificate confirming the cancellation was due to "crew related issues"βan airline operational failure. American Airlines provided no care whatsoever. No hotel accommodation, no meal vouchers, no transportation assistance. We were left to arrange everything ourselves. I had to manually rebook our flights through the AA website using a rebooking feature that became available after the cancellation. The earliest available flight was December 29, 2025. This incident caused significant inconvenience for our family: myself (Dario Kosacoff), my partner (Cynthia Carcamo), and our 3-year-old son (Dante Kosacoff). Being stranded in New York City for two unplanned days with a toddler during the holiday season was extremely stressful. We had to secure last-minute hotel accommodation in Manhattan (December 27-29), then book a day-use room near JFK airport on December 29 to rest before our late-night flight. We also incurred costs for transportation to the airport and meals throughout the 48-hour delay. Total out-of-pocket expenses: $1,625.68 USD, broken down as: - Hotel Millennium Premier Times Square (2 nights): $1,161.39 - Courtyard by Marriott JFK day-use room: $174.47 - Uber to JFK airport: $89.70 - Meals over 2 days: $200.12 We have receipts for all expenses and the airline-issued certificate confirming the cancellation was their fault. The refund portal rejected our claim with the error "ticket already flown" since we eventually traveled on the rescheduled flight, leaving us unable to claim through normal channels.- New York-Buenos Aires
- Economy
Etta N
Verified | Jan 8, 2026Jacksonville-Dallas-Fort Worth
Economy
I have asthma COPD chronic bronchitis and emphysema my breathing machine I still do not have so far I don't need it but when I do need it I prefer it to be right here instead of me having to go to the emergency room.
- Jacksonville-Dallas-Fort Worth
- Economy
Elung W
Verified | Jan 8, 2026San Francisco-Barcelona
Economy
Flying from SFO to LAX to BCN. Just one suitcase aka baggage. The baggage was checkin at SFO and went direct to BCN without me needing to recheckin. I arrived at BCN on Dec 24 and baggage was still in LAX. I have to wait for 3 hours to get confirmation that no baggage and file a PIR. There was a long line as several passengers did not get our baggage on our flight. My understanding is that all passengers that flew from SFO to BCN did not get their baggages. Only one person was filing the PIR, so it took a very long time. They send my baggage to my hotel on evening of Dec 26. I have to buy underwear and T-shirts and socks on Dec 24/25. This was during Christmas, so I have no choice but to buy from supermarket. All shops were closed. Airline provided no reimbursements or cash allowance.
- San Francisco-Barcelona
- Economy
Michal P
Verified | Jan 8, 2026Honolulu-Prague
Economy
Terrible delay, terrible service at LAX
I was delayed almost 24h on connecting flight from LAX to LHR and then to PRG. My arrival to PRG was originally scheduled on Dec 21 at 19:50. After flight change I arrived on Dec 22 at 18:10. The was no information about the reason of flight change at LAX, no help from AA staff. I was only provided by a QR code to ask an AI for help? However, I have not received any help from this stupid AI. Instead, I later received a hotel voucher, dinner voucher $12 (unbelievable), and tickets for another day. I had to cancel all my duties in Prague planned on Dec 22.Overall
- Almost 24 h delay on connecting flight at LAX
- Honolulu-Prague
- Economy
- Loss: β¬30
- Desired solution
Jeff H
Verified | Jan 8, 2026Dallas-Fort Worth-New York
Economy
We were told our luggage would be delivered by UGA and received a message that our luggage was out for delivery on the 4th, no luggage arrived. Called again on the morning of the 5th and our luggage was still at the airport and was not picked up. We had to get a taxi and go back to the airport to get our luggage. We were without our meds for 2 days, we lost a day of vacation on our anniversary to get our luggage!!
- Dallas-Fort Worth-New York
- Economy
James H
Verified | Jan 7, 2026West Palm Beach-El Paso
Economy
service pet information lost by american airline unable to board
your system does not allow us to add our complaint letter can you please contact me James Hobson 915-892-6492 or can you please provide an email address i can send it to.Overall
- information we provided for service was lost in system
- made it safe
- West Palm Beach-El Paso
- Economy
- Loss: β¬350
- Desired solution
Expenses reimbursement
Klaus H
Verified | Jan 7, 2026Economy
Horrible night at Miami airport
We arrived Miami coming from Sarasota/ Bradenton. The connecting flight was canceled after waiting at the gate for 6 hours. The we were asked to go to to the rebooking center, ther we were waiting for 7 hours. We got the information: the next days no flight to st. Maarten. At 11 pm we picked up our luggage ,went to the rental car office, booked a car by enterprise and drove home during the night to Sarasota ,we reached Sarasota about 4 am.
- Economy
- Loss: β¬171.5
- Desired solution
Refund
Sandra S
Verified | Jan 6, 2026Economy
very dissatisfied AA Advantage Frequent customer
I have been trying to get my trip credit back from American Airlines since August of 2025, I was told that I could not get a trip credit I had to have my money refunded back to my credit card. It never happened. I called again and was told that my refund was rejected and I had to get a trip credit. I never received it. I have talked to many customer relation representatives on many different occasions who have told me that my issue was emailed to the refund department and I would received a email from them in response. I never received any resolution. American Airlines owes me $1400.88. I have received trip credit numbers and when the agent tries to apply the credits to my flight that I was trying to book the systems rejects the credit. I am an AA advantage frequent flyer customer and it is so unfair and shameful that this is how they treat a loyal customer. I have such much more to say about the injustice and mis information that I have received from conversations with AA agents> I think that if I involved the news media and broadcasted this across the television. I might get some satisfaction.- Economy
- Desired solution
Nelson S
Verified | Jan 6, 2026New York-Santiago
Economy
Claim escalated to airline
No reason given
Dear American Airlines Customer Relations Team, I am writing to request reimbursement for out-of-pocket expenses incurred due to the involuntary rescheduling of flight AA957 from Miami to Santiago, originally scheduled for January 3rd at 11:00 PM and later rescheduled to January 4th at 11:00 AM. We were traveling as a family, including a minor child, and when seeking assistance at the Miami airport counter, we were informed that no partner hotels were available. The agent advised us to book a hotel independently and submit a reimbursement request afterward. As a result, we incurred the following expenses: Hotel accommodation (1 night in Miami): USD 270.07 Taxi from airport to hotel: USD 35.93 Taxi from hotel back to the airport: USD 22.94 Please note that the tickets were issued under two separate booking references, both affected by the same flight disruption: URJNHR (my booking) URAJYI (booking for my wife and daughter) Although this request is being submitted under booking reference URJNHR, I kindly ask that it be reviewed and applied to both reservations, as the entire family was impacted. The online form does not allow attachments. Please advise how and where I can submit the hotel invoice and taxi receipts to support the amounts listed above and complete the reimbursement process. Thank you for your assistance. I look forward to your guidance on the next steps. Kind regards, Nelson Segura Primary booking reference: URJNHR Affected flight: AA957- New York-Santiago
- Economy
- Claim escalated to airline
Gabriel V
Verified | Jan 5, 2026Madrid-New York
Economy
No reason given
Rellenando un primer formulario en su pΓ‘gina web, escribΓ esto: Dear American Airlines Customer Relations, I am writing to formally claim compensation under EU Regulation (EC) No 261/2004 for the delay of flight AA95 from Madrid (MAD) to New York (JFK) on [Fecha]. The flight was scheduled to arrive at 13:20, but the aircraft doors did not open until 17:04. This delay was due to reasons within the airline's control ("company's fault") and not due to extraordinary circumstances. Under the aforementioned regulation, as the flight distance exceeds 3,500 km and the delay at arrival was over 3 hours, I am entitled to a compensation of β¬300 per passenger. Additionally, this delay caused the loss of pre-paid activities and significant inconvenience. I look forward to receiving the compensation via bank transfer within the next 14 days. Sincerely, Viajaba con mi familia y perdimos un servicio de transporte (uber) que mi padre habΓa reservado. Γl aportarΓ‘ el extracto bancario.- Madrid-New York
- Economy
Michael Y
Verified | Jan 4, 2026Punta Cana-Philadelphia
Economy
We were stopped at boarding and told wife Linda had been bumped to general seating. She is a 73 ye old with mobility problems. I am a 76 yr old waiting for a knee replacement. She took the cabin seat and I remained in business because I canβt bend my knee and am 6β2β. We specifically bought those seats for those reasons. You bumped her but left young people in their business seats. We always fly first or business. Not nice.
- Punta Cana-Philadelphia
- Economy
Debra C
Verified | Jan 3, 2026Dallas-Fort Worth-Rapid City
Economy
Zero communication Not one email / phone call or one text message
My daughter flew as an unaccompanied minor and her flight got diverted and she ended up spending the night in a whole Nother state, and I had zero communication of where they were at where they were staying, who would be with her and when she would be flying back home. I need a call back 817-480-1751Overall
- My daughter is 13. She flew alone for the first time and her flight got diverted and NOT ONE PERSON CONTACTED ME!
- Dallas-Fort Worth-Rapid City
- Economy
- Desired solution
Other
Daniel G
Verified | Jan 2, 2026Denver-Madrid
Economy
Claim escalated to airline
Because our bag didn't arrive on time to Madrid, we had to buy new train tickets the next day (only 1st class were available) and stay in a hotel in Madrid.
- Denver-Madrid
- Economy
- Claim escalated to airline
Arya G
Verified | Jan 2, 2026New York-Bangalore
Economy
Claim escalated to airline
Problems at airport
My travel experience with American Airlines resulted in a complete disruption of my trip and significant financial and personal loss due to repeated operational failures and lack of proper support. I am a student traveling alone, and this experience placed an especially heavy burden on me both financially and logistically My original flight scheduled for December 24 was delayed by a full 24 hours due to maintenance issues and rescheduled to December 25. After several requests and discussions with airport staff on December 24, American Airlines eventually compensated one hotel night for that evening, but only after persistent effort at the airport. On December 25, passengers boarded the aircraft; however, before takeoff, all passengers were asked to deplane, and the flight was ultimately canceled. I was then rebooked by American Airlines for December 27 on a different airline(Air India). At that time, I was only provided ground transportation compensation one way, from the airport to my place of stay in New Jersey. I was explicitly told by airport staff that I would receive compensation for additional transportation and food expenses caused by the delays. However, I was not provided transportation from my place of stay back to the airport, forcing me to pay for an Uber out of pocket for the rebooked flight on Dec 27. When I arrived at the airport on December 27, I discovered that American Airlines had never properly confirmed or completed my rebooking, even after calling TWICE the night before to confirm my travel details. After spending hours on multiple calls with customer service, I was informed that I would need to be rebooked for a third time, with an additional 10-hour wait. Due to this continued failure and the three-day delay already incurred,I was ultimately unable to return home in time as planned for the holidays. I also had to Uber myself back to my relativesβ house in New Jersey, incurring yet another out-of-pocket expense. I later contacted American Airlines Customer Relations to request reimbursement for expenses I should not have incurred, including: - Uber transportation from my place of stay to the airport - Uber transportation again from my place of stay to the airport - Uber transportation from the airport back to my relativesβ house - Food expenses during prolonged delays Despite being told at the airport that these expenses would be compensated, the only response I received was a generic apology, with no reimbursement or meaningful resolution. This experience reflects repeated operational failures, misinformation from staff, failure to honor promised compensation, and a disregard for the time, money, and stress imposed on passengers.- New York-Bangalore
- Economy
- Claim escalated to airline
Lovelyn J
Verified | Dec 31, 2026Nassau-Davao
Economy
Technical problems
My flight in Nassau AA 2156 Nov 17 2025 was delayed cause of engine problem,so because of this I wasnβt able to catch my flight from Miami to LA 9:45 pm Nov 17,2025.AA rebooked me for another flight to LA flight 1663 but I still miss my flight to the Philippines airlines flight 113,so I rebooked another flight to Philippine airline which I paid 932 dollars cause PAL airline says the initial flight was considered missed.- Nassau-Davao
- Economy
Anonymous member
Verified | Dec 30, 2026New Orleans-Montreal
Economy
Flight delayed, mixed informations, no baggage at YUL, still no baggage 36 hours later (no call, no email)
The first flight was delayed several times. When we got in the plane, we were not sure we would be able to take the next flight. In the plane, my boyfriend received information regardless our second flight (we had done half the flight). It was written to choose an other flight because it would be impossible to take the second plane. The next flight to Montreal was the next day. So, we book an hotel and we were really stress out about this situation because of our kids at home. 30 minutes later, my boyfriend received an other update on our flight to Montreal. It was suddenly possible to get in our second flight so we cancelled the hotel. We got out of the plane at 19h55 in the terminal C. The flight to Montreal departure time was at 20h15 in the terminal E. We run as fast as we could to get to our gate. I've turn a muscle in my calf while we were running. We got on flight and arrived finally in Montreal. We've waited for our luggage for a while and understood that they were probably still in Charlotte. We had to go to the service to file a report. We got out of the Montreal airport at 12h15am and got back in our home at 2h15am in the black ice. We arrived on the 28th and now, we are the 30th at noon and no sign off our luggage. No call, no email... So, I think I could say that I didn't get a great experience with AA.Overall
- flight delayed, had to run to the gate, no baggage at our arrival and still no baggage right now, arrived very late at home and in black ice
- New Orleans-Montreal
- Economy
- Desired solution
Other - The first flight was delayed several times. When we got in the plane, we were not sure we would be able to take the next flight. In the plane, my boyfriend received information regardless our second flight (we had done half the flight). It was written to choose an other flight because it would be impossible to take the second plane. The next flight to Montreal was the next day. So, we book an hotel and we were really stress out about this situation because of our kids at home. 30 minutes later, my boyfriend received an other update on our flight to Montreal. It was suddenly possible to get in our second flight so we cancelled the hotel. We got out of the plane at 19h55 in the terminal C. The flight to Montreal departure time was at 20h15 in the terminal E. We run as fast as we could to get to our gate. I've turn a muscle in my calf while we were running. We got on flight and arrived finally in Montreal. We've waited for our luggage for a while and understood that they were probably still in Charlotte. We had to go to the service to file a report. We got out of the Montreal airport at 12h15am and got back in our home at 2h15am in the black ice. We arrived on the 28th and now, we are the 30th at noon and no sign off our luggage. No call, no email... So, I think I could say that I didn't get a great experience with AA.
Ignacio L
Verified | Dec 30, 2026San Pedro Sula-Nashville
Economy
American airlines bad service on administrate compensation
Mi flight was delayed about 8-9 hours and have been denied for compensation. Filed for all I was asked and was a waste of time, I dont ask for a full refund, but more for a fair compensation, the flight cost about 900$, should've got at least half of it back.Overall
- Didn't receive compensation for flight delay
- Nothing
- San Pedro Sula-Nashville
- Economy
- Desired solution
Isabel L
Verified | Dec 29, 2026Cleveland-Chicago
Economy
Gate agent at Cleveland airport
I will be traveling this route for business. This was my first flight with AA. You can see I purchased First class ticket. I was going back to home Chicago.. This female agent in terminal C3.was rude and unprofessional. She looked at me and she said. This this line is fir first class. Wow! Really? When she call first class a couple went furst.then I follow them. She once again look at me,then she asked me again Are you holding a first class ticket? I gave my boarding pass and she never apologized.. I just kept quite. What an ignorant and unprofessional woman. I have traveled a lot with other airlines. This wa my first time with you guys. I enrolled in your mileage plus I am a clear TSA...Is that the way I will be treated..?Overall
- Poor customer service gate agent
- Cleveland-Chicago
- Economy
- Desired solution
Other
Anonymous member
Verified | Dec 27, 2025Miami-San Francisco
Economy
Terrible flight delay and poor communication
Delayed from Miami to San Francisco for 14 hours. Lack of communication and proper compensation from AA staff. Only $12 given by the airline for 1 meal for this entire time. Absolutely ridiculous!Overall
- Delay of flight for 14 hours
- Arriving safely in SFO
- Miami-San Francisco
- Economy
- Desired solution
Other - Due to the flight delay from 7:09am to approximately 8pm , this was a 14 hour delay. This was a total inconvenience with a $12 voucher each for me, myself and our son. This delay caused us to miss an entire day of our vacation. We were inconvenienced and very disappointed by the lack of professionalism and poor communication. Compensation of miles of 50,000 each seems fair compensation for this unsavory experience and cost of a day of our vacation
Anonymous member
Verified | Dec 26, 2025Dallas-Fort Worth-Lake Charles
First
Terrible job American airlines you could do better
Delayed twice you guys are so trash so nonsense hate americna airlines missed my Christmas because of you and had to stay at others placeOverall
- Delayed twice
- Fuck off
- Dallas-Fort Worth-Lake Charles
- First
- Loss: β¬300
- Desired solution
Expenses reimbursement
Yash A
Verified | Dec 20, 2025Delhi-Charlotte
Economy
The bag had all my jackets and since I was traveling from India to the US for the first, my all jackets were in that bag. Since US is so cold right now, jackets were essentials for me so me and my wife just bought the jackets.
- Delhi-Charlotte
- Economy
Steven L
Verified | Dec 19, 2025San Jose-Sao Paulo
Economy
delays of about 18 hours for international travel
My flight from Dallas to Sao Paulo was postponed from the original 7:05 pm Saturday departure to 10 am on Sunday. On top of that postponement, the flight still had more delays on Sunday morning. First, there were flight crew issues and then there was a clogged toilet. Ultimately, instead of arriving Sunday morning, as originally scheduled, I arrived after midnight on Monday morning. The actual arrival Monday after midnight was very difficult, for obvious reasons, including that my friend had to miss work the next day after missing sleep to meet me when I arrived. I started my travel from San Jose, California. Once I reached the Dallas airport, there were constant assurances that my flight would be going out within about an hour or so. These turned out to be untrue, as I waited about 7 hours before the postponement to the next morning was announced. There were no explanations given for the delays. When the postponement to the next morning was finally announced, at about 11 p.m., I selected one of the offered hotels (the Atrium, I believe) and hurried outside to call for the shuttle. When I called, all I got was a recording saying the shuttle would not service my terminal because of construction. I then had to spend about $25 for an Uber to the hotel. That night, I had to do without most all of my toiletries and did not have a change of clothes. At the hotel gift shop, I bought a small I bought a small bottle of mouthwash of $4.54. I wonder if there might be some compensation for all of this, Miles to my American Airlines account or a voucher would be okay.Overall
- delays
- San Jose-Sao Paulo
- Economy
- Loss: β¬28.45
- Desired solution
Angelique M
Verified | Dec 16, 2025Huntsville-Montego Bay
Economy
Problems at airport
Improper Humanitarian Baggage Charge At check-in, I was charged for my duffel bag despite informing the attendant that I was transporting humanitarian aid and donated supplies. I explained that the baggage fee waiver had been extended through November 14, yet I was told βHuntsville didnβt get the messageβ and instructed to save my receipt for reimbursement. This fee should never have been charged.- Huntsville-Montego Bay
- Economy
Hannah C
Verified | Dec 16, 2025Columbia-Antigua
Economy
Damaged luggage, Damaged luggage
My luggage was badly damaged while transporting to the connecting flights to my final destination. I would like to know if this could be fixed.Overall
- My luggage was damaged
- Columbia-Antigua
- Economy
- Desired solution
Refund
Expenses reimbursement
James R
Verified | Dec 15, 2025Denver-Baton Rouge
Economy
flat tire and poor customer service
The flight out of Denver was delayed.Because of a flat tire and the ladies at the desk were taken their sweet time , they were understaffed on loading the planeOverall
- poor customer service at dfw flat tire in denver
- Denver-Baton Rouge
- Economy
- Desired solution
Other - voucher creidt
James R
Verified | Dec 15, 2025Denver-Dallas-Fort Worth
Economy
flat tire and rude customer service at dfw
So I was flying out of denver , and I guess there was a flat tire on one of the planes so our flight was delayed. the Ladies working up at the front desk or taking their slow time.Boarding the plane when I got to Dallas, I would, I had to run to catch my connecting flight to Baton Rouge, me and a bunch of people ran all the way here and the doors were closed.This is not even our fault.This is not my fault now.I'm late for work in baton , rouge , and i'm not going to make it.Overall
- You guys had a flat tire and my plane what's delayed in Denver got here to Dallas.For my connection , iran with a bunch of other people , they wouldn't let us in , said the door is closed.
- Denver-Dallas-Fort Worth
- Economy
- Desired solution
Other - American airlines voucher
Kwame M
Verified | Dec 14, 2025Indianapolis-Norfolk
Economy
Kwame Marcano Horrible Delay Complaint
My name is Kwame Marcano I was scheduled to fly from Indianapolis to a. connecting flight in Chicago at 4:22 PM before reaching my final destination of Norfolk, VA. Instead, I was met with a delay that kept getting longer, becoming a 7 hour delay. During the delay I missed the opportunity to get 10 hours of overtime pay at my job and would not recommend this airline to anyone. The communication from American airlines was not timely, accurate or truthful. I am really aggravated by this entire experience and hope to be compensated $442.79 which is the cost of the ticket and food purchased while waiting at the airport while countless other flights departed.I can be compensated via gift card. Get your act together.Overall
- 7 hour flight delay that caused me to miss 10 hour overtime pay at work
- Indianapolis-Norfolk
- Economy
- Loss: β¬865.57
- Desired solution
Refund
Martin M
Verified | Dec 13, 2025Miami-Buenos Aires
Economy
Large Delay - no compensation
Dear American Airlines Customer Relations Team, I am writing to formally express my dissatisfaction regarding the significant delay of my flight from Miami to Buenos Aires and to request appropriate compensation for the inconvenience and losses incurred. I was scheduled to travel on Flight AA907 from Miami (MIA) to Buenos Aires (EZE), originally set to depart on Thursday, November 20 at 9:55 PM, under reservation FWZXYJ. However, while already at the airport with checked baggage and ready to board, the flight was repeatedly delayed and rescheduled throughout the night. Ultimately, the flight did not depart until Friday, November 21, 2025, at approximately 3:00 PM, almost a full day later. Because our baggage had already been checked and tagged, at around 2:00 AM we were sent to a nearby hotel without access to our luggage. The hotel provided was of very poor quality, the breakfast was unacceptable, and the meal vouchers offered were insufficient to cover a proper meal. The lack of basic necessities, combined with very little rest, made the situation even more frustrating and exhausting. This trip was a vacation planned to reunite with my family in Buenos Aires to celebrate my fatherβs 80th birthday, a very important and meaningful occasion. The delay completely disrupted our plans: I lost one full day of prepaid accommodation, Had to rearrange all planned activities, Missed visiting several places entirely, and Arrived extremely tired after traveling during the day instead of overnight, without proper sleep. As a result, the beginning of my vacation was deeply affected, both emotionally and physically. I would also like to note that I am an Executive Platinum member and a very loyal American Airlines customer, traveling frequently for both work and leisure with my family. This experience was particularly disappointing given my long-standing relationship with the airline. I apologize for not reaching out sooner; I have been overwhelmed with work and was unsure of the correct channel through which to submit this claim. Given the severity of the delay, the inadequate accommodations provided, and the personal and financial impact of this disruption, I respectfully request some form of compensation in recognition of this experience. Thank you for taking the time to review my case. I look forward to your response and hope this matter can be resolved in a way that reflects American Airlinesβ commitment to its most loyal customers. Sincerely, Martin Mejia Valencia AAdvantage Executive Platinum Member Record Locator: FWZXYJOverall
- Long Delay
- Miami-Buenos Aires
- Economy
- Loss: β¬300
- Desired solution
Danielle C
Verified | Dec 13, 2025Charlotte-Boston
Economy
Wouldnβt allow us toBoard our flight
We checked in on the kios. I printed 2 labels for our carryons then I went to the desk to see if they did free baggage for first responders they said no. So when they went to print out the labels for our luggage they said it was 2 late by 2 minutes and she needed a supervisor to override it. She said we would make the flight but we needed to wait for the supervisor. The supervisor Took a long time to come and by the time she came over they said it was too late to book our luggage and we needed to fly with our luggage so they made us go on another plane an hour after. We explained that our carryons were already checked in and she already put those on the original flight begging to also put our other luggage but she wouldnβt. I believe it was full and they didnβt want us on our original flight. We went on the new flight causing us to be late for an event at home and when we got our luggage they managed to get our carry ons that were originally on our first flight. None of this made sense even after we talked to the other American airline staff they also agreed. Iβd Like to be compensated for this convinceOverall
- Wouldnβt check our baggage so made us get on another plane
- Charlotte-Boston
- Economy
- Desired solution
Adam M
Verified | Dec 12, 2025Cincinnati-Miami
Economy
Waiting for luggage for hours. No help from American
Flight was delayed. Missed connection. Waiting for checked luggage for 4 hours. Still can't find it. Customer service is the worst I've ever experienced at an airport. STAY AWAY FROM MIAMI AIRPORT.Overall
- Delayed flight, missed connection, luggage lost
- Cincinnati-Miami
- Economy
- Loss: β¬400
- Desired solution
Refund
Abir R
Verified | Dec 12, 2025Charlotte-Paris
Economy
Dear American Airlines Customer Relations, I am writing to express my deep disappointment regarding the delay of my baggage on my recent trip. I traveled to France to participate in a professional competition, and all the race-related clothingβprovided by my sponsorβwas packed in my checked luggage. As a professional athlete, I am required to compete wearing my sponsorβs official gear. Due to the delay caused by American Airlines, I was unable to obtain replacement items on the same day, as their cost is very high and they require advance ordering. Consequently, I was unable to participate in the competition and have suffered significant financial and professional losses as a result. I kindly request appropriate compensation for the damages I have incurred, as these losses were directly caused by the mishandling of my baggage. I trust that American Airlines will review my situation with understanding and urgency. Thank you for your attention, and I look forward to your prompt response. Sincerely, Abir Reffas December10, 2025
- Charlotte-Paris
- Economy
Lovelyn J
Verified | Dec 12, 2025Nassau-Los Angeles
Economy
Technical problems
Hi my name is lovelyn Ramas jabagat.I booked a ticket from you from cheap o air.My flight was nov 17,2025 6.27 pm departing Nassau Bahamas and reaching Miami at 7:39 pm supposed to be.But in the Bahamas the flight 2156 was delayed due to engine problem.We are in the plane already but they crew told us to step down from the plane so they can let the maintenance crew fix.We depart from Nassau after the engine fix roughly around 8:30 already and reach to Miami 9.15 I think and I was able to come out from the plane with only 15 mins cause most passengers have connecting too so all are rushing.From the door the American crew told me I doubt I canβt make but i still run fast anyhow from D39 to D3,the gate was too far I canβt really make it,I tried run fast as I can hoping they can wait a little since itβs the same AA company flight and the AA crew in Nassau told me sometimes AA next flight could wait.So because of this delayed I missed my 9:45 pm connecting flight in Miami which supposed to reach LA 12.38 am Nov 18,2025.AA put me on another earliest flight 1663departing mia 6:15 am arriving LA 9.05 am.I was in the airport for 6 hrs cause I didnβt take the offer to go to a hotel cause I'm not familiar in Miami plus I develop a phobia that I may not wake up on time and miss the AA1663 flight.And since I know itβs International flight and I still have to pick up my baggage,checking cause itβs a different airlines Iβm sure i cannot make it,going to immigration TSA and all since PAL is departing 10.50 am Nov 18 so 2 hrs lay over is not enough.So 1 contacted cheap o air with the help of my cousin since I was anxious In the airport stranded to adjust and find me another PAL flight because of the delayed cause by AA but they said that I have to pay for rebooking since i missed my flight and itβs not PAL fault.The same what PAL says that itβs not their fault but AA.So I rebooked a ticket to PAL Nov 19,2025 departing 10:50 am but they ChARGe Me $932 the cheapest I can get.The flight 1663also that AA rebooked for me reach to Los Angeles 9am but my bag was delayed and I got my bag around 10:55 am Nov 18.so with this no way it works thatβs why I decided to get the 932 dollars in advance before the price go up.I am stuck in LA during for one night because of all this delayed cause my flight will be in the following morning since itβs the cheapest.I spoke to AA crew in LA and he told me I should get Refund or reimbursement since itβs not my fault and he understands when I explained to him,and told me to call customer service.I called the AA customer service representative and told me to send this to an email and give this email address.I donβt have money in fact I owed that $932 from friend just to catch PAL cheapest flight going back home to Philippine.I am asking your good heart to acknowledge this letter and see to it and give me a refund since itβs not my fault why I have to spend another $932 dollars for PAL rebooking caused of the delay of AAflight 2156 from the Bahamas.I have to pay the money the soonest and my vacation money just enough and the $932 is too much money for me already.i know AA didnβt mean it,things happen,but I needed to be reimbursed.hope you understand and please I am begging you to give me a refund,itβs a big money for me and my family already.Kindly reply. My phone number to reach is +63 9387059120 while on the Philippines and my Bahamas number is 242 395-1508.I am hoping a positive feedback and may God- Nassau-Los Angeles
- Economy
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