American Airlines complaints: comments, page 3
573 comments
Victor H
Verified | Jun 2, 2026
New Orleans-Las Vegas
Economy
No reason given
Traveling to train and have no gear to train in or clothes to wear because suitcases didn't make it
- New Orleans-Las Vegas
- Economy
Sara M
Verified | Jun 1, 2026Orlando-Sao Paulo
Economy
All my expenses were via cash since I had brought reals I didnβt ask for receipts since I went to local small shops. I can offer a fiscal note
- Orlando-Sao Paulo
- Economy
Melissa S
Verified | May 29, 2026St. Louis-Oranjestad
Economy
During travel, my checked luggage was delayed/lost by American Airlines upon arrival in Aruba. As a result, I was required to purchase essential personal items that were not immediately available, including basic clothing (shirts and swimwear), toiletries and hygiene items, sunscreen, and replacement drinking cups for use at the resort. These items were necessary for personal care and to continue the trip while awaiting resolution of the delayed baggage. Missing 1 bag, the only bag we checked. It is still missing and looking like it wil be in Aruba later today. It was checked at the ticket counter in STL, it looks like it never got on the plane to Aruba in CLT. We also paid $40 to bag to travel to Aruba and that expense was not included, I think we should also get that addtional $40 back. PIR is included in the report already.
- St. Louis-Oranjestad
- Economy
Shushanik V
Verified | May 28, 2026Memphis-Mexico City
Economy
I had a flight from Memphis international Airport to Mexico city, MX using American Airlines all the way. I had 1 checked luggage and it shows that it arrived to Mexico city, but I did not receive it. I asked the person responsible for the luggage, named Diana Pozas, and she told me that it's possible that someone else took it. She only filed the fact that I didn't receive my bag. I left the Airport without my bag. I was frustrated because I came to tour in Mexico city with all my clothes, shoes, bags, and necessary items for 6 days, and now I don't know what to wear. I had an important conference and messed up all my plans. I'm freaking furious! I also paid 2 ways luggage fee and now I don't have any bag with me. WTF!
- Memphis-Mexico City
- Economy
Martin B
Verified | May 25, 2026Charlotte-Abu Dhabi
Economy
I arrived in Abu Dhabi on Friday 22 May and my luggage was not there. I filed paperwork at the airport and was later told that my luggage had been found and would arrive Saturday 23 May...it did not. It was very inconvenient to have that expectation of luggage arriving but then never show until Monday 25 May. The whole weekend was ruined. I couldn't sleep because I'm constantly checking for my bag and having the uncertainty of if it will ever even show up. This was not what I expected of such a prestige airline in Qatar Airways.
- Charlotte-Abu Dhabi
- Economy
Anonymous member
Verified | May 24, 2026Miami-Montego Bay
Economy
Flight delays, terrible experience
Delayed 2 hrs. No updates on plane status. This has happened the last 3 times flying. Then a gate change with no notification by staffOverall
Delayed flight multiple times
N/A
- Miami-Montego Bay
- Economy
Ivan S
Verified | May 23, 2026Miami-Dubrovnik
Economy
Claim escalated to airline
On our flight from LHR to DBV on 05/15, British Airways failed to load our luggage onto the airplane and deliver it to DBV due to a baggage malfunction at LHR. They sent it on 05/20, the day we will leave DBV, ruining our entire vacation
- Miami-Dubrovnik
- Economy
- Claim escalated to airline
Anonymous member
Verified | May 23, 2026Detroit-Dallas-Fort Worth
Economy
Disappointed with resolution process
Due to flight delay at Detroit Metro flying to Dallas Ft worth then unto Honolulu. This delay was approx 2.5 to 3 hrs this caused a domino effect for our trip. We are 65 and 69 years old and this was our dream trip. It took us taking 4 flights to catch our ship in its second port approx 32 hrs flying and sleeping in the airports, We feel we should be compensated for our lost time and yet the dispute dept says no.Overall
- Flight Delay caused a domino affect
- Detroit-Dallas-Fort Worth
- Economy
- Loss: β¬500
- Desired solution
Bryanna K
Verified | May 21, 2026Dallas-Fort Worth-Toronto
Economy
No reason given
I was booked on flight AA1111 departing at 12:19 pm. I arrived over two hours before my flight, preparing to deal with congestion through security and other various delays, but this way, I would be on time and ready at my gate. And I was. Ready and waiting, we received no even remote inkling of any delays concerning the flight. Then, 39 minutes before boarding, we get the notification- not a delay. But a full cancellation. At the moment I was notified it was cancelled, the gate agents were walking away, making it clear they would not be available for assistance. Luckily, I was seated next to someone who actually had dealt with similar the day before and she gave me some pointers. The first of which being to get on AA chat and have an agent rebook me. Well, I was one of the lucky ones. I was rebooked almost immediately for the same flight the next day (11/11). Only problemβ¦I was flying in for a concert on the 10th. So I needed a flight for the same day. To my surprise, there was a non-stop flight through Air Canada same day. I told the agent over chat that I wanted that flight. She confirmed she would book me on that flight. I double checked the flight number and she agreed. We got off chat with her telling me I was rebooked and I just needed to wait 30 minutes for my new ticket. Okay, no big deal! So I make my way from C21 to E2- my new gate! I get situated there, about 40 minutes has gone by, I check my email again, no ticket. At this point, I go back on chat. The agent then lets me know that a new ticket was never booked for me. Well, good thing I didnβt just blindly trust the previous agent, right?!! So he attempts to book me on AC1032. He fumbles around for a bit, and says the Air Canada service is glitching on his side but no worries, go to a gate in the airport and theyβll be able to take care of it. So I do that. Straight to E34 to talk to a gate agent. At this point she tells me, no, they are not able to rebook from the gate counter and I need to chat online or call. I opt to call. Apparently, the services were still down and they point me to a gate agent again. So I go to a new gate- E38. Agent says the same thing, only chat or online can help. At this point, I start to tear up- not out of anger, but I felt completely defeated. Everyone is telling me something different. I told her that the flight only had 1 ticket left. She said I should go ahead and buy it, and American would reimburse me. Okay, sounds good. So I go ahead and buy my ticket. Knowing I would be up for reimbursement since the was no fault of my own. Only problemβ¦.since American didnβt book me, they couldnβt do anything about my bag- I would have to leave security, go to the lost baggage desk, request my bag and re-check it. Okay, if thatβs what I have to do, then I will do it! So I go to the lost baggage office - fork over my baggage tag, and he says βoh, your bag is still at terminal C, so you have to go get it from thereβ uhhh, ok! So I take the terminal link from E to C (which took about an hour). I arrive to C12, and talk with the man at the baggage claim. He says he will call down and ask for them to send my bag up, but I just have to wait. Right around this point, my Air Canada flight was delayed about 2.5 hours, so I felt ok sitting and waiting. Well, during this time, not a lot is going onβ¦just waiting. It was over 2 hours. The man at baggage claim would check with me every so often, say he was calling down and they were still looking for it. Okay, no big deal! Well, now weβre about 1 hour 45 min from my Air Canada flight so I go to the desk for the last time; mostly to tell the employee that Iβll need to leave my bag at this point because I have to catch the flight. Well, he convinces me to wait for one last call, he calls down and they say βoh yeah we sent it to C15 a while agoβ β¦ Iβm completely dumbfounded. Iβve been at C12, the employee said we were at C12. No one gave any inkling that the bag would be sent elsewhere. So I book it over to C15, and thereβs my bag. No telling how long it was there or how much time I couldβve saved if I had all the information. From there, I go to C20 to catch the terminal link back to E. During this time, my flight was delayed again so I had about an hour and a half till boarding. I knew I would be cutting it close so Iβm jogging to the terminal link. Waited there. Got off at E and went straight to the air Canada desk. No one was there, but someone saw me walk up so she came to me and said βare you checking in for Toronto?β I said yes - and she shakes her head, apologizes and lets me know that they already shut off check-ins. At this point- I break down. I told the lady very clearly I was not upset with her, sheβs just doing her job- but I just felt so failed by everyone around me that I couldnβt catch a break. I tell her Iβll go home and come back tomorrow. So I walk over to the windows and find a seat. I immediately call my ride and ask for them to come pick me up. Iβm uncontrollably crying at this point, then the woman comes back up to me and said she talked to her supervisor and that she didnβt realize the flight was delayed again, so it was back over the 1 hour threshold before boarding. So she lets me check in. I go through security - rather uneventful. Make it back to E2β¦.finally. I set up a little spot here and I have about an hour or so until boarding. Iβm chatting with the people around me, commiserating, just chatting mostly. Then, less than 15 min from boardingβ¦.flight was delayed again. Until 8:15. Everyone is a bit restless at this point. Not knowing if we will ever actually take off. Well, spoiler alert: we eventually do! Everyone gets boarded. The rest of the story is pretty irrelevant- luckily, it was uneventful but at this point it was in Air Canadaβs hands, so not yβallβs fault in anyway. But one thing worth noting- I got to chatting with the woman seated next to me, she asked me if I was on the American Airlines flight earlier in the day, just getting to know me and finding out how I ended up in this situation. I confirmed I was and I asked how her day has gone? Knowing mine was terrible. And she saysβ¦β¦.she got on chat when the flight was canceled, chat told her to go to a gate agent. She went straight there, the gate agent immediately booked her and her daughter on the Air Canada flight. And then she asked the agent about her luggage and the lady said βoh yes, Iβll put a request in for them to bring it overβ and moments later, she was being notified that her luggage was moved over and loaded on the air Canada plane. So, the exact same situation I was in, except every person she dealt with she was taken care of, whereas I met road block after road block. Through all of this, I did my very best to maintain a positive attitude and did not take any anger or frustration out on anyone. I did cry in front of two employees but. I was truly so defeated, never angry. So much so that during my wait around baggage claim a news complaint approached me and asked me to be on the news due to flight delays- I agreed and even after everything, I still spoke highly of the airlines and made it clear I was not angry at any of the employees.- Dallas-Fort Worth-Toronto
- Economy
Miranda J
Verified | May 19, 2026Miami-Portland
Economy
Our flight from Bonaire to Miami was delayed two hours, causing us to miss our flight to pdx since Trump was at the airport. I found another flight to get home not offered by airline.... Miami to Portland info is all missing from my airline app... no flight numbers or anything else.
- Miami-Portland
- Economy
Michelle L
Verified | May 15, 2026Brisbane-Raleigh-durham
Economy
Technical problems
Flight cancelled due to grounding Airbus. Rebooked on different airline and had to reroute through NZ snd stay the night.- Brisbane-Raleigh-durham
- Economy
Mary F
Verified | May 15, 2026Dallas-Fort Worth-Las Vegas
Economy
No reason given
Extended trip a day at $700 a night bc we missed out. Didnt have clothes or meds due to loat luggage. No receipts left for this as it was 2.5.years ahgo.- Dallas-Fort Worth-Las Vegas
- Economy
Ellen D
Verified | May 14, 2026North Eleuthera-Charlotte
Economy
Claim escalated to airline
No reason given
They offered 10,000 miles to me (my niece, and they gave 130,000 miles - she was on the same flight. They offered $100 toward the hotel room.- North Eleuthera-Charlotte
- Economy
- Claim escalated to airline
Khaleel M
Verified | May 11, 2026Chicago-Granada
Economy
Successful claim
My flight from from ORD to JFK was delayed which pushed me into a different flight and my gate checked bag and my checked bag were both delayed to my final destination in Grenada, Spain.
- Chicago-Granada
- Economy
- Successful claim
Aija L
Verified | May 10, 2026Boston-Helsinki
Economy
I was incorrectly charged for the second baggage. The ticket was bought all together as Finnair flight,7AV973,Ticket AY/ETKT 105 6390990995. As AY Gold Oneworld Saph I am entitled to have the second luggage, up to 23 kg, free of charge. I was wrongly charged for the second luggage and request reimbursement.
- Boston-Helsinki
- Economy
Katrina L
Verified | May 9, 2026Fort Lauderdale-Augusta
Economy
Influence by other flights
Flight was delayed causing us to miss our connecting back home. Overnight flights gets not rental cars were available, so we ended up paying a transportation service.- Fort Lauderdale-Augusta
- Economy
Lamonte B
Verified | May 7, 2026Denver-Chicago
Economy
Flight was delayed because of mechanical issue, then delayed a couple of times until they canceled the flight and we had to figure out how to get home. We found a flight at 6am. We heard nothing else from american airlines and staff was no help. Just felt like there was no help from them.
- Denver-Chicago
- Economy
Donna W
Verified | May 3, 2026Dallas-Fort Worth-Cancun
Economy
Text message received whilst in Krakow that Lufthansa was having union problems and flights were being cancelled . I tried to find other flights out of Krakow and none could be found. Only flight that could be found was out of Frankfur to Dallas/FW then Cancun. This required an unplanned 13 hr train trip to Frankfurt, as attached.
- Dallas-Fort Worth-Cancun
- Economy
Richard A
Verified | May 3, 2026Dallas-Fort Worth-Charleston
Economy
Well after leaving the baggage claim area I notice my bag was busted an wheel is broken an I contacted American Airlines but they told me to file a report or claim.
- Dallas-Fort Worth-Charleston
- Economy
Neil W
Verified | May 2, 2026Dallas-Fort Worth-Cancun
Economy
Flight from Frankfurt to DFW Ticket Numbers 1052493060109/108 experienced a medical emergency and had to be diverted to Iceland. This 2.5 h.r delay was the direct cause of missing the DFW to Cancun flight mo
- Dallas-Fort Worth-Cancun
- Economy
Love C
Verified | Apr 30, 2026Philadelphia-Miami
Economy
Claim escalated to airline
When American Airlines lost my luggage, it caused me significant stress and completely disrupted my vacation. All of my belongings were in the missing bag, including shoes, clothing, underwear, and essential items such as medication. I did not have receipts for many of these items because they were personal belongings, but they were necessary for my trip. I had to purchase replacement clothing, shoes, and other essentials because I had nothing with me. I had already spent over $700 at Macyβs on new clothing specifically for this vacation, all of which was lost with my luggage. Due to the loss, I was forced to spend additional money that I did not have just to get through my trip. This situation put a huge damper on my vacation and caused financial strain and emotional distress. Overall, it was an awful experience and far below what I expected. We never received our baggage; it never turned up. The airline did not provide any cash allowance for incidentals? The last time I saw my baggage was when it got checked in at the ticket desk, Not to mention I paid for excess/overweight baggage. I had to pay an extra $100.00. I forgot to claim the value of my baggage, which was $260.00.
- Philadelphia-Miami
- Economy
- Claim escalated to airline
Anonymous member
Verified | Apr 29, 2026Madrid-Miami
Economy
PΓ©simos asientos pocos comodos
I am writing to file a complaint regarding the seat selection charges on flight IB4611 (Madrid to Miami) on April 28, 2026, operated by American Airlines. I paid a total of β¬246.80 for two seats, expecting a significant improvement in comfort. However, the seats were extremely uncomfortable and did not reflect the high price paid. I have previously traveled with Iberia and paid less than β¬100 for two seats, receiving a much better experience. In this case, I believe the amount charged is excessive and not justified by the quality provided. For this reason, I kindly request a partial or full refund of the amount paid for seat selection. I would appreciate your review of this matter and a prompt response.Overall
- Asientos
- N/a
- Madrid-Miami
- Economy
- Loss: β¬246.8
- Desired solution
Refund
Anonymous member
Verified | Apr 28, 2026Economy
Delay from Chicag to Buffalo NY
We did have a 3 hour step over from Chicago to Buffalo ( no other plane left in between) Delay for a tech problem airplane took another 3.5 hours, no food compensation or credit. Staff apologized, but what do we have with that, came home 1.45 is.o. 10.30 pm.Overall
- 3.5 hours delay
- nice staff
- Economy
- Desired solution
Gabriel M
Verified | Apr 27, 2026Willemstad-Miami
Economy
LATE ARRIVAL, NO FOOD, BAD SERVICE.
100 MINUTES DELAYED. Stress unnecessary. Covid related Lost flights and Money ! No compensation, But they ask for Buy out !!Overall
- LATE ARRIVAL
- NOTHING
- Willemstad-Miami
- Economy
- Loss: β¬60
- Desired solution
Velvel M
Verified | Apr 21, 2026Toronto-Miami
Economy
inadequate action to AA customers
AA reservation code qyebsv. Compensation cod:LGCEPV/EOEZII. In response to our complaint, we were each offered a $50 credit toward future travel. We consider this to be an insulting gesture on the part of AA, given the extremely distressing situation we experienced: no hotel accommodation in Miami, despite eligibility, where we were forced to spend a night at the airport floor. The total delay of more than 13 hours resulted in us missing the planned meeting with the main group and completely disrupted the initial part of our organized and very costly trip. In light of the above, and given the inadequate and unexpected action to its customers on the part of AA, we request a further review of our case and provision of appropriate financial compensation. We look forward to a meaningful response.- Toronto-Miami
- Economy
- Desired solution
Brittany P
Verified | Apr 21, 2026Erie-Los Angeles
Economy
No reason given
ERI - CLT Maintenance needed because not enough oil Scheduled for 6:35 AM, told at 7 maintenance crew would be there soon Rebooked for buffalo flight but couldnβt get an Uber, booked back on original flight Took off at 10:30 Was supposed to land at CLT at 12:30, diverted to Greenville Told all flights were grounded and not able to get bag off plane to take any other flight, bag was valet checked so they said it wouldnβt get to LA unless I took charlotte flight 3:15 boarded Flight to Denver to LAX leaves 3:47 4:05 told we need to refuel before we take off 4:15 told would take off soon 4:37 charlotte ground stop 6:00 screenshots taken of minimal wind and normal landing conditions at charlotte Deplaned 6:15 Bags 7:40 7:50 doors close for flight to charlotte 5571 no one is transferred because agents messed up computer transfer Roya confused which flight was what 8:00 gave confirmation code 8:05 boarded flight to charlotte 8:35 pushing back 9:15 landed charlotte 10:53 on shuttle 11:08 hotel 11:23 in room Took off the next morning from CLT 10:05 landed in LAX after missing event and having to secure alternative transportation Had multiple phone calls with AA since, the last of which they hung up on me after I told them I was not satisfied with the rebooking/hotel they gave me- Erie-Los Angeles
- Economy
Jodi G
Verified | Apr 19, 2026Oranjestad-Philadelphia
Business
Horrible customer service from flight 870 from AUA to PHL in Business Class. What a disgrace!
Horrible customer service from flight 870 from AUA to PHL in Business Class. What a disgrace! The only male steward on the plane was so rude!!! Treated us with disrespect, even mumbled under his breath, after giving us dirty looks! He was rude to the entire business class cabin. Never, have we experienced such disrespect on an airline. He had one job to do, CUSTOMER SERVICE! He was HORRIBLE at it!Overall
- Horrible customer service
- Oranjestad-Philadelphia
- Business
Igor B
Verified | Apr 19, 2026San Francisco-Dallas-Fort Worth
Economy
Marriott San Juan Miramar, Porto Rico
The scheduled plane was and one and a half delayed therefore it was impossible to be on time at the connecting flight from Dallas to target SJU. It was no other flights and seats available at time going from SFO to Dallas at the time. SFO rescheduled our flight going from SFO to Miami, Florida. But the time for us to check in into our paid hotel was already too late when we arrived at Miami and were connected to SJU(San Juan)Porto Rico, for our next day scheduled and paid Cruise. Our Hotel in San Juan was already paid for the originally scheduled day and time. and because of American Airline plane delay we missed our hotel stay. Therefor we are asking and requesting American Airline to refund us the money that we paid for our hotel stay. $340.73Overall
- Airline/Plane delayed and for connection
- Manager changed port and time landing
- San Francisco-Dallas-Fort Worth
- Economy
- Loss: β¬340.73
- Desired solution
Jodi G
Verified | Apr 18, 2026Oranjestad-Philadelphia
Business
Horrible customer service from flight 870 from AUA to PHL in Business Class. What a disgrace!
In ALl our years of traveling with AA, we've never encountered such a rude steward. He made us feel like second class citizens! Not only was he rude and unprofessional, he LITERALLY rolled his eyes when asked a question AND MUMBLED UNDER HIS BREATH!!! UNACCEPTABLE BEHAVIOUR!! He was the only male steward on the flight and was "supposed to handle Business Class guests. His demeanor was that of an unhappy employee, but took his troubles out on the passengers. We deserve better from AA, especially in Business Class.Overall
- Horrible customer service
- Oranjestad-Philadelphia
- Business
- Loss: β¬2199
- Desired solution
Haokai Z
Verified | Apr 18, 2026San Juan-Madrid
Economy
Claim escalated to airline
The ticket I booked was through United but the flight was operated by Iberia and the process for claim was handled by Iberia. I have already made claims with Iberia but they are only willing to refund 531.08 USD rather than the full amount of 1,276.88 USD.
- San Juan-Madrid
- Economy
- Claim escalated to airline
Michael C
Verified | Apr 17, 2026Tulsa-Chicago
Economy
No reason given
No one knows anything!!! I am physically at the airport. 5 hour late flight over an hour awaiting luggage- Tulsa-Chicago
- Economy
Edward T
Verified | Apr 16, 2026San Jose-Dallas-Fort Worth
Economy
Technical problems
Hi there I was suppose to fly a non-stop flight lwith series of problem. The flight was overweight and I was supposely requested as volunteer to take another flight the same day. Then was denied to board the second flight due to agent forgot to remove me from the original flight which the system showed I had boarded that flight. Next was put up at a hotel for the night in San Jose, the flight next day was bow a connecting flight through Miami which was delayed for 5 hours, ending arriving in Miami late at night missing and chance of a connection flight. Thus put up in a hotel again but this time had to pay for transportation and later supposely to be reimbursed for the tBoth way on Uber.. never recieved $300 the compensation from the day before and never had any compensation for the next day. In the end arrived in Dallas two days later , thus it was not what I had paid for.- San Jose-Dallas-Fort Worth
- Economy
Lisandra M
Verified | Apr 12, 2026Punta Cana-Newark
Economy
American Airlines it is the worst airline ever I have my daughters staff there and when we get to Newark airport we have waiting there for 1 hr for them to tell us that the 4 luggage wasnβt in Newark very very unprofessional
- Punta Cana-Newark
- Economy
Daniel T
Verified | Apr 8, 2026Santo Domingo-Miami
Economy
My baggage was sent to a different airport in that process a liquid spill and damaged all my and my wife clothes , my glucose monitor is malfunctioning cause by the spill.
- Santo Domingo-Miami
- Economy
Larry M
Verified | Apr 6, 2026Paris-Chicago
Premium economy
Arbitrary programmatic seat change
My complaint from weeks ago was not anwered nor addressed. Your computer program for changing a flight time CHANGED my seat assignment that I had chosen weeks prior when buying my ticket and that seat has been filled with another pasenger who purchased after meor got assigned the seat arbitrarily. I expect to have the seat restored as chosen without having to wait to change it CDG as told by customer service representative. I have ticket with record locator HXPJFC and chose seats 7D and 7E - the program changed the seat assignment to 7E and 8H. Let's get this corrected! I can be contacted at 847-980-4290 to conference in with whomever is assigned 7D. Respectfully, Larry MosnickOverall
- Computer changed seats arbitrarily without an equipment change
- Paris-Chicago
- Premium economy
- Desired solution
Other
Dulce P
Verified | Apr 1, 2026Dallas-Fort Worth-Denver
Economy
Claim escalated to airline
I was told my luggage was out for delivery around 3pm and did not get until midnight. It was 33 degrees when we arrived and our jackets were in our luggage
- Dallas-Fort Worth-Denver
- Economy
- Claim escalated to airline
Erickia H
Verified | Mar 31, 2026Austin-St. Louis
Economy
Claim escalated to airline
My flight coming out of Austin was delayed. My flight was updated and I would be flying out of Dallas on a later connecting flight. My layover was 3 hours in Dallas. I believe there was more than enough time in between for my bag to make it to my final destination. When I arrived to baggage claim in St. Louis my bag didn't show up. I filed a claim immediately.
- Austin-St. Louis
- Economy
- Claim escalated to airline
Christopher A
Verified | Mar 31, 2026Toronto-Rio Negro
Economy
Hi,I need airline passenger right attorney. I am deeply hurt by American Airlinesβ treatment. This incident occurred on December 2β3, 2025, atΒ Miami Airport, Florida.Β I was travelling from Toronto (YYZ) to MedellΓn (MDE) via Miami (MIA). The issue happened during American Airline boarding at Miami Airport.I approached the gate with another passenger, not realizing we were in different boarding groups. A male agent politely told me it was not my group yet. I immediately acknowledged this and stepped back behind the line.At that moment, a loud and aggressive voice from behind me shouted: βGet away from there! Step back! Go back behind the line!β The tone was shocking and degrading. A manager, later identified as Alejandro, approached. Instead of deβescalating, he escalated. He declared me βnonβcompliantβ and said I would not be taking the flight, even though I had already stepped back and was following instructions. I was not abusive or disruptive. The decision felt punitive.I pleaded with him calmly, explaining I had been traveling since early morning, was exhausted, and my essential prescription medication was in my checked luggage. He ignored me and stated my luggage had already been removed. He then escalated further and said: βIf you say anything further, you will not be allowed to fly tomorrow either.β This was a direct threat meant to silence me.A supervisor called me to step out from the queue. She checked my boarding pass and said she needed to make sure I wasnβt going to be flying today. I turned away and tears rolled down my eyes. I once worked at the airport myself and have never witnessed such a deliberate act of harshness and abuse of authority.Later, the original gate agent saw me in visible distress and expressed concern, saying what began as a minor misunderstanding had been escalated unnecessarily and that the denial was unfortunate.Thank you, and looking forward to hearing from you. Christopher Areghan careghan21@gmail.com
- Toronto-Rio Negro
- Economy
Janessa S
Verified | Mar 31, 2026Dayton-Los Angeles
Economy
American Airlines is horrible.
Every flight I have flown with American has been delayed or cancelled. Twice have been delayed over a day. That is loss of work and vacation time and loss of money. Have never had a good experience with American and they just donβt care. Never flying America again.Overall
- Poor customer service and unwilling to help and just said go on app.
- Dayton-Los Angeles
- Economy
- Loss: β¬800
- Desired solution
Kristie A
Verified | Mar 30, 2026Greenville-Austin
Economy
Hello, I was flying out of Greenville Spartanburg airport with a connecting flight to Dallas Fort Worth on my way to my final destination Austin, Texas. They said, at the ticket counter that there was no room for overhead storage and they told me my one bag had to be checked they took it from me at the counter/ boarding area. That was the last time I saw my luggage. When I got to Austin, Texas my bags did not make it on my flight. I went to the baggage office and filed the report in person they gave me a delayed baggage receipt file number #AUS13315196. This created an extensive stressful inconvenience as I had to be at a business meeting in Austin, with my luggage and contents shortly after arrival time. The baggage office told me that it was going to be delayed I could not stay and wait at the airport and they said that I could request that a courier bring it to my hotel, and thatβs what I requested and would be delivered by 12:30 pm that then turned into 1:30 which turned into 4:30 And did not get delivered to my hotel Doubletree Hilton Austin, Texas until 10:15 pm I was without my belongings and my luggage all day. I would greatly appreciate some compensation, for this delayed trip inconvenience, which resulted in me losing more than 8 hours out of my originally planned day. Thank you for your consideration Best regards Kristie Austin
- Greenville-Austin
- Economy
Thomas M
Verified | Mar 27, 2026Chicago-Fort Wayne
Economy
Claim escalated to airline
I was sent to FWA to pick up a vehicle and transport it to Tucson, Arizona, and that I had no luggage no change of clothes no medicine no toiletries, underwear, socks, and so forth I had to buy these items.
- Chicago-Fort Wayne
- Economy
- Claim escalated to airline
Pablo G
Verified | Mar 23, 2026Puerto Vallarta-Geneva
Economy
This claim concerns a downgrade case, which I understand may not be directly selectable in the standard form. I was advised via email to describe the situation here. Passenger: Lucia Rodriguez De Gonzalez Ticket number: 001-2287133664 Route: PVR β DFW β LHR β GVA Date: January 2β3, 2026 The ticket was purchased and confirmed in Business Class for the long-haul segment (DFW β LHR). However, due to operational issues, the passenger was downgraded to Economy Class on that segment despite holding a valid Business Class ticket. The flight operated and the passenger traveled on the same day, but the service paid for (Business Class) was not provided. This claim is specifically for downgrade reimbursement under EU/UK261 Article 10, which entitles the passenger to a partial refund of the ticket price for the affected segment. I have full documentation available, including: β’ Ticket confirmation showing Business Class booking β’ Boarding pass / proof of actual cabin flown β’ Payment confirmation Please assess this case accordingly as a downgrade claim.
- Puerto Vallarta-Geneva
- Economy
Anonymous member
Verified | Mar 22, 2026Punta Cana-Philadelphia
Economy
Terrible communication and request of compensation
We where diverted from our original flight to PHL and ended up in MIA. We lost duty free items bought in Punta Cana as it was confiscated but TSA agents when we needed to recheck in. There was massive miscommunication between staff on the status of our plane. And we where suppose to be home at 9pm. We are arriving at 3am the next day. We received no compensation for the unnecessary wait time. There was a delay in TSA because American Airlines did not submit there manafest. This was a ridiculous way to end my relaxing vacation.Overall
- Lost duty free items. TSA agents took alcohol beverages because we needed to leave the plane with our stuff and TSA did not allow us to take what was bought duty free in PUJ
- Punta Cana-Philadelphia
- Economy
- Loss: β¬300
- Desired solution
Refund
Kirk H
Verified | Mar 17, 2026San Antonio-Columbus
Economy
Claim escalated to airline
Technical problems
We were supposed to leave San Antonio at 2:35pm on 2/18/26. They came over the speaker right before boarding saying that the plane needed some repairs and those parts would not arrive until 6:30 with hopes of boarding sometime after 7PM. They weren't positive of those times, but were hopeful. As we waited for awhile, we continued to see those times being pushed back. I called the airlines who told me that we obviously would not make our connecting flight from Charlotte to Columbus, but the next flight out would be the next day. We asked what to do and were told we would either have to get a flight on another airline or fly out the next day (that was not an option as I had a real estate closing to be at the next morning). We had to book a flight on United Airlines (paying a total of $1726.40) to leave that day. Then we had to go collect our luggage (which was a major struggle because it was still on the plane) and quickly get to our next terminal. This was the third issue we had with American on our trip (our second flight on the way to San Antonio was canceled and we had to get on a stand by, then when we finally got on, we sat on the runway for over 90 minutes waiting on the plane to be repaired). I am not sure why American has so many planes that need repairs at the time they are supposed to depart, but this has been a very frustrating and costly experience for us.- San Antonio-Columbus
- Economy
- Claim escalated to airline
Jo J
Verified | Mar 10, 2026Economy
Flight cancelled and ruined our 70th birthday
The morning of Jan 4th we were to fly to New Orleans from DFW to leave on a cruise ship that afternoon. We received notification that the flight was cancelled. We were flying with a group of 4 other people. Because we were not given a rescheduled flight at that time, we made the decision to drive to New Orleans so we could still make the cruise. (Later our flight was rescheduled for 11 pm that night). My other 4 people in the group have been given refunds on their tickets. I was told we were not entitled because we bought economy and we didn't call to cancel. Leon Rodden, one of the travelers in our group, booked economy through Expedia just as we did. He has received his refund. He did not call to cancel either. (I asked the AA rep, " Cancel what, the flight was cancelled by AA".) Tommy Hardman, another traveler in our party, has received his refund. I have spoken to several different people at American and still I am told no refund is due. I don't understand why you are willing to refund the other 4 people in our party but not ours, especially when Leon Rodden and I did the exact same thing regarding the tickets. This seems terribly unfair. Because of American Airlines we lost money on our flight, our cruise, and we ended up staying in New Orleans and incurred a hotel bill after a very frantic and stressful long trip, I also lost several hundred dollars on a handicapped scooter I had rented due to my difficulty walking. My friend, Carol Hulsey, and I are both senior citizens and we were going on the cruise to celebrate her 70th birthday. We are both on limited incomes and frankly, this was a big loss for us!! Please reconsider this decision and refund our money as you have the other people in our group. Here is our information regarding the flights: Jo Jordan ( 6/24/1956) Ticket # 0017322617148 Total cost: $ 243.33 + seats $71.36 I received a reimbursement for the $39.95 seat Carol Hulsey ( 1/1/2056) Ticket # 00178322594505 Total cost: $243.33 Flight # 2967 In addition, because the flight was cancelled, we were charged $ 883.61 each for the cruise we were unable to take, with only taxes, gratuities, and port fees reimbursed to us. We would be extremely grateful if you would consider reimbursing all or part of our cruise fare also. If you need further documentation or information, please contact me. We appreciate your time in dealing with our problem and we look forward to a favorable response. Sincerely, Jo Jordan 544 Annapolis Drive Fort Worth, TX 76108 9817) 689-5858Overall
- Flight cancelled and haven't received a refund
- Staff have been nice on the phone
- Economy
- Desired solution
Refund
Expenses reimbursement
Elsie F
Verified | Mar 6, 2026Miami-Buenos Aires
Economy
Terrible and inadmissible customer service.
On February 26 2026 my family members, Jorge Jure and Beatriz Caldirola husband and wife, were traveling from Mia to Eze as D3 on flight 983 .They had being transfer from flight 931 along with other non revenue passengers. When it was time to board the non-revs the agent gave a seat to his wife and told him to wait. He was next in the priority list. After his wife got on board the agent told Mr Jure there were no more seats and could not travel on this flight and transfer him to the next flight right away, not waiting until after the flight is close. Then the agent proceeded to skip Mr Jure and board 3 D3 passengers that were under him but traveling with a D2 crew member. The action of this agent was inappropriate and someone, a lead or a supervisor, should have done something.Overall
- poor customer service. Agent boarded the flight wrong. Denied me boarding causing me a delay of 30 hours.
- Miami-Buenos Aires
- Economy
- Desired solution
Other
Kestutis J
Verified | Mar 6, 2026Miami-Riga
Economy
Claim escalated to airline
Problems at airport
We should have travelled from the United States (Miami) to Riga on a American Airlines and Finnair itinerary with two stops in New York (JFK) and Helsinki (HEL). Due to an error made by airline staff at the airport, we were unable to board our scheduled connecting flight (The staff said there was no country such as Lithuania where we were born and made us wait for nearly 2 hours) The staff said that Lithuania was not in their system and treated it as if it were not a valid country and it's country number was wrong. As a result of this mistake, we missed our connecting flight. Although our tickets were rebooked free of charge to a later flight, we were forced to cover additional expenses ourselves, including a hotel stay and meals while waiting for the next available flight. Because of this disruption we arrived home significantly later than planned and had to change our personal plans. We arrived at Riga one day later than planned (in the evening, nearly night). In addition, upon arrival our baggage did not arrive with us. Our three suitcases were delivered on different days after our arrival. One of the suitcases was severely damaged during transport and a new jacket inside the suitcase was torn because it was sticking out of the broken luggage. However, the compensation for our luggage was covered and we got a new suitcase. Although, the compensation for the jacket was ignored and not paid. We would want a compensation for our delayed flight, delayed baggage, one night in a hotel and the food we ate there, and our new jacket that was ripped.- Miami-Riga
- Economy
- Claim escalated to airline
Anonymous member
Verified | Mar 6, 2026Economy
4 days Delayed bags not reimbursed for essentials
Checked in bags delayed,filed a claim. friends bags delivered to resort. We were told ours on the way2 days.finally paid 80$ to taxi to Ap find bags! tried to file claim multiple times. So I guess we are hung to dry with all the extra $ amounts and time we spent finding things to survive until bags came, and now itβs too late to turn in. Not very happy- Economy
- Loss: β¬1300
- Desired solution
Expenses reimbursement
Gregg T
Verified | Mar 5, 2026Economy
Terrible customer service and no refund for unused extra legroom
we boarded plane in SBA to PHX. After leaving us on the plane for over 2 hours telling us repairs were made, we had to deplane and weren't even told that flight was cancelled until we got to booking agent. Rebooked second flight delayed. Missed connection and AA rebooked again. Counter people in SBA very rude!!Rerouted through DCA to TPA. Requested refund of extra legroom for flight from PHX to TPA. One denied, the other still in progress. Sent a request for compensation. Worst customer service EVER!!!! Sent refund documentation and the denied saying we used the seats. Next complaint will be to DOT or to start a post to find out how many other individuals haven't been refunded when they didn't get the extra legroom. I already sent one. Confirmation MZSQBT. Tickets 0010639011876 & 0010639011877. I have sent the information multiple times after refund denied from original booking. I am so angry and frustrated that you treat long time travelers with American this way.Overall
- Mechanical Issue, flight cancelled
- None
- Economy
- Desired solution
David S
Verified | Mar 5, 2026Louisville-Dallas-Fort Worth
Economy
Brand new suitcase purchased thru target store for $130. The zipper was ripped open at the airport. American tourist in teal color was the brand. Just purchased brand new and this was the first and only trip the suitcase was used.
- Louisville-Dallas-Fort Worth
- Economy
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