American Airlines complaints: comments, page 2
573 comments
Sarayu A
Verified | Aug 3, 2026
Chicago-Wichita
Economy
Claim escalated to airline
During delivery, I noticed that my checkedβin bag had multiple scratches and visible scuff marks on the surface. This bag was completely brand new before travel, and the damage clearly occurred during handling while the bag was delayed. I request compensation for the damage along with the reimbursement for the 5βday delay.
- Chicago-Wichita
- Economy
- Claim escalated to airline
Nyla L
Verified | Aug 2, 2026Raleigh-durham-Thessaloniki
Economy
I received my luggage 2 days after arriving , american airlines did nothing to help me when calling blaming everything on skye express. i received no compensation of any kind , i filed the report in person at skg
- Raleigh-durham-Thessaloniki
- Economy
Wendi M
Verified | Aug 2, 2026Louisville-Phoenix
Economy
No reason given
I booked for myself and my family and our flight was delayed then we missed our original connection from Dallas Fort Worth to PHX and was rerouted to Austin TX then on to phx. At Dallas they made us check in all our carryons as there was no extra room on the plane. Their ticket stubs luggage printer got jammed and they had to write our luggage tags by hand and I told them we were headed to phx... when we got to Austin they told us our bags would be in phx. They were not.!!! Car Seat was not found. 4 of 5 carry ons were delivered but not until trip was over. Last carryon we found at the phx lost baggage claim just before we took off to fly back to Louisville. We were in PHX for our Father, father in law and grandpa's funeral. This was miserable trying to find clothes for 6 people for a funeral and play/swim with family. We had nothing! These receipts are for all 6 of us.- Louisville-Phoenix
- Economy
Lilyana R
Verified | Aug 1, 2026MONTGOMERY-New York
Economy
We waited for the plane to arrive a very long time and they could not connect to the plane from the airport then we had to go down stairs and then go onto the tar Mac to board the plane on stairs then we were very late and had to run through the airport to the next plane.
- MONTGOMERY-New York
- Economy
Mandy R
Verified | Aug 1, 2026MONTGOMERY-New York
Economy
We waited forever for our plane to arrive then had to run through the airport to our next flight to not miss it. It was very stressful and we bought the ticket having plenty of time for the transfer.
- MONTGOMERY-New York
- Economy
Pablo A
Verified | Jul 30, 2026Palm Springs-Venice
Economy
Successful claim
I checked my baggage at the beginning of my trip and expected to arrive with me in Venice, when it did not arrive, I immediately filed a delayed baggage report at the airport. unfortunately, my suitcase was never delivered to me during my entire 15- day vacation. instead, it was returned to Palm Springs after I had already completed my trip. As result I spent my entire vacation without my clothing shoes toiletries and other personal belongings this caused significant inconvenience stress, and frustration throughout my trip. I had to purchase essential clothing, toiletries and others necessities in order to continuing traveling I also lost the opportunity to use the personal items I had carefully packed for my vacations, which greatly affected my travel experience. I believe the baggage should have been forwarded to me while I was traveling instead of being returned to my home airport. I respectfully request reimbursement for my reasonable expenses and fair compensation for the significant inconvenience caused by being without my baggage for the entire duration of my vacation.
- Palm Springs-Venice
- Economy
- Successful claim
Anonymous member
Verified | Jul 29, 2026Economy
AA IT issues leads to overnight in airport no hotel no vouchers
Flight was delayed due to american airline IT issues. All flights for AA were cancelled on that night July 28 2026 in Chicago. My flight was from Calgary to Jacksonville FL but was stuck in Chicago overnight.Tried earlier to get a standby flight but instead of going by the list they just had people come up and so they ran out of space and I didnt get on standby which left me on they original later flight which was fine but long day at airport. But then the airline had issues and all flights cancelled. I was in line for customer service for nearly 3 hrs to be told no more hotels and had to stay in airport overnight. So after traveling from 4am I had to sleep on a chair in the airport and then my first flight out was delayed again and then when I got on the flight I sat on the runway for an hour!!- Economy
Craig P
Verified | Jul 29, 2026Portland-Phoenix
Economy
My wife and I traveled on AA 2986/26Jul. Our flt arrived at 1818. We checked a total of 3 pieces, 2 of the items were on the carousel in a timely manner. We proceeded to the AA BSO to claim our oversized piece. The BSO Agent stated that it had not yet arrived at their office. Tracking the item, it was scanned plane side at 1843, then at the BSO belt at 1856. We approached the counter and shared that the bag had been scanned on the BSO belt and if we could please pickup our item. The agent walked to the back and said it wasn't there and that she would complete a claim form and deliver once found. I insisted that they look again as the item was artwork, not of high value, but of sentimental value. The agent insisted on a claim and dismissed my request to find the item. At that time, I requested a Supervisor. The Supervisor came out, took the information and said she would look into it. She never returned. During the duration of this entire ordeal, we had friends who were waiting for us as they offered to pick us up. I proceeded to take the 2 checked items and luggage to their vehicle and my wife stayed to insist an effort was made to locate the oversized item. With much frustration due to lack of empathy from any of the agents, my wife again requested the supervisor. My wife asked for the item to be tracked with info from the ramp agent as it was just scanned both plane side and on the belt. Through 2 full hours of frustration, stress, inconvenience and not to mention lack of empathy from any AA employee, the situation was completely unacceptable. I sat with our friends in the cell lot for over 2 hours as we live 45 minutes away and did not want additional handling of the item if it would be found and delivered by a third party. At 2055, an older gentleman approached the BSO office with our item on a roll cart. The entire ordeal was completely unacceptable and with no cause. The attitude of the BSO agents was also less than acceptable. There is no reason that the item was lost from the start at 1856, I am requesting a refund in the amount of $260.00, the amount I paid on my AA credit card for the oversized baggage.
- Portland-Phoenix
- Economy
Joan H
Verified | Jul 28, 2026Sacramento-Toronto
Economy
My luggage was damaged the wheels also the shell of the suitcase I sent an email through AA website.
- Sacramento-Toronto
- Economy
Donnie J
Verified | Jul 27, 2026Dallas-Fort Worth-Hewandorra
Economy
The attendant that checked us in at DFW out the wrong tag in my luggage and we was charged for baggage and we had baggage pre paid for. This has been a frustrating experience and on top on that I have damaged items.
- Dallas-Fort Worth-Hewandorra
- Economy
Tamica R
Verified | Jul 26, 2026Baltimore-Hewandorra
Economy
Broken luggage wheel on mu suitcase
My wheel was broken on my luggage when I received it at my final destination I noticed my was standing correctly was a wheel was brokenOverall
My wheel on my luggage was broken 
The actual flight and staff was great
- Baltimore-Hewandorra
- Economy
- Loss: β¬50
- Desired solution
Douglas C
Verified | Jul 25, 2026Spokane-Prague
Economy
Claim escalated to airline
We have more than the one receipt uploaded so far, not to mention the cost of the luggage itself. Anniversary trip disaster.the two pieces of luggage itself will cost around another to $800.00 to replace. Not to mention two new pairs of shoes ($200.00 &$170.00 each pair. Several other items in luggage to claim if lost / not returned. We have AirTags that tell us location and airline does not seem interested in using this information to locate and return delayed / potentially lost luggage. Has been over 48 hours and AirTag location still the same (DFW). Very frustrating, as the two checked bags have not been delivered. PIR was filed immediately at Prague airport in person once through customs. We called and checked approximately 24 hrs later with no updates from airline. Will call again following submission of this. Luggage last seen when originally checked at GEG, by AA front counter representative.
- Spokane-Prague
- Economy
- Claim escalated to airline
Jade M
Verified | Jul 24, 2026Dublin-Richmond
Economy
Successful claim
We were kept on a plane on the tarmac in Charlotte with no working AC for over four hours before the plane took off.
- Dublin-Richmond
- Economy
- Successful claim
Quent S
Verified | Jul 23, 2026Panama City-Providence
Economy
Problems at airport
Flight was delayed then on the runway there was a mechanical issue returned to gate and deboarded flight was then canceled and rebooked more than 24 hours later waiting for over 2 hours still waiting for our luggage- Panama City-Providence
- Economy
Cheryl S
Verified | Jul 23, 2026Panama City-Providence
Economy
Problems at airport
First flight delayed then at 3:30 boarded plane and deplaned due to mechanical issue. Flight cancelled. Next flight out more than 24 hours from now.- Panama City-Providence
- Economy
Brandon P
Verified | Jul 19, 2026Little Rock-San Diego
Economy
No reason given
I booked a flight from LIT to San Diego. 11/20/25 was the departure date in the evening after work. I was notified a couple of hours before departure from Little Rock that the flight was cancelled, I called their customer service, and we worked out just flying out of Dallas, so I drove from Little Rock to Dallas, and while en route to Dallas, got ANOTHER notification that the Dallas to SD flight had also been cancelled. So, I wasted driving to Dallas, the hotel money from San Diego, and had to book a hotel in Dallas on 11/20 (I believe my girlfriend booked that one). I also had to use a day of PTO for Friday 11/21/25.- Little Rock-San Diego
- Economy
Susan F
Verified | Jul 19, 2026Fort Lauderdale-Santa Ana
Economy
Failure to communicate with customer
I had a ride arranged at John Wayne. I had to rebook to LAX and use an UBER for $150.00. No one on board mentioned this on loud speaker not even the pilot. How abysmal. No apologies from American. The passengers affected should have notified and told that they could rebook once they exited at DFW TX..Overall
- No explanation of why flight to John Wayne was cancelled.
- On board airline had no clue why flight was cancelled.
- Fort Lauderdale-Santa Ana
- Economy
- Loss: β¬150
- Desired solution
Other - On May 19, 2026 my flight booked to John Wayne airport was cancelled with no explanation by the airline. I had to rebook to LAX thereby costing me a $150 Uber ride. I would appreciate compensation for this inconvenience. My trip number was MUWIDZ.
Scott W
Verified | Jul 18, 2026Philadelphia-Watertown
Economy
Tarmac and flight delays without the option of deplaning
We're were delayed from 207p to 810p There were many factors including weather and airport conditions, however this should not relieve the airline from providing adequate restrooms on board with running water. Very unsanitary and disgusting.Overall
- Not able to deplane with no running water on board ac
- None
- Philadelphia-Watertown
- Economy
- Desired solution
Refund
Joel D
Verified | Jul 18, 2026Atlanta-London
Economy
Both my wife and I had items in the suitcase that never made it to us on our trip, so we needed to purchase a few items for her as well during our time away from home. Also, the people who delivered my luggage to my home while I was away left it sitting out in the rain. ALL of my clothes as well as my suitcase itself were wet and sour smelling when I got home last night. The clothes I washed. However, the suitcase is ruined. It smells horrible since it got wet and sat there for several days until I returned home last night.
- Atlanta-London
- Economy
Synatra H
Verified | Jul 18, 2026Montego Bay-Columbia
Economy
My checked baggage was delayed after I arrived in Columbia, South Carolina, on July 16, 2026. I reported the missing bag to the airline immediately and completed a Property Irregularity Report (PIR). My suitcase was returned to me on July 18, 2026. During the delay, I was without all of my clothing, toiletries, and other personal care items, which caused significant inconvenience and stress. When my suitcase was returned, I also discovered that it had been damaged, with the exterior material peeling/stripping. I respectfully request compensation for both the baggage delay and the damage to my suitcase.
- Montego Bay-Columbia
- Economy
Christian E
Verified | Jul 17, 2026Washington-San Antonio
Economy
Plane ticket had the wrong gate when I got there it was a different flight when the staff told me what gate the plane was already gone so I had to wait for anohr plane and it was delayed multiple times
- Washington-San Antonio
- Economy
Fiona S
Verified | Jul 17, 2026London-Louisville
Economy
No reason given
Due to the flight delayed from London Heathrow my whole journey was disrupted as I have to go through immigration and claim my baggage from Charlotte Douglas Airport with very limited time to recheck my luggage again and board my connecting flight to Louisville Airport. The staff at Charlotte Douglas Airport was very unhelpful, inconsiderate and has no empathy. She gave me the impression that she is unaware of my flight being delayed. Which is obvious there was communication issues. She also mentioned that my flight was scheduled for 5:00pm and it's already left so the whole frustration in trying to explain and defending myself caused more stress and disappointment the whole issues started all over again. We finally departed from Charlotte Douglas Airport after 9pm approximately at their local time. May I kindly express that I love travelling with British Airways (BA) and never had such awful experience of this sort, so in future I will appreciate if BA would inform me at the point of purchasing my ticket that I will be flying with American Airlines/any other airlines, and it would have been my decision to agree to fly with AA, etc. (Please see my initial contact with AA attached. Thanks very much and I look forward to hearing from you again soon.- London-Louisville
- Economy
Jemimah R
Verified | Jul 15, 2026Sydney-Baltimore
Economy
Checked baggage was left in sydney and after arriving at my connection airport, due to issues locating the bag, we nearly missed our connection flight. Because of the delays from the flight and the baggage, our second luggage was checked in late and did not end up arriving at our destination. We are missing two luggages that contain all our essentials.
- Sydney-Baltimore
- Economy
Junavel L
Verified | Jul 9, 2026Norfolk-Manila
Economy
I was able to claim my luggage on July 9, 2026 in Manila Airport but it is damage and the padlock was gone. I going back and forth to the airport I spent 400 dollars already for taxi fare and it caused me so much stressed. I affects all my scheduled things to do because I cant proceed to my hometown in Mindanao to have another plane ride of 1 hour and 45 minutes because I need to wait for my lost/delayed luggage. So I stayed in the hotel closer to the airport for another 500 dollars as expenses. I need compensation on these.
- Norfolk-Manila
- Economy
Shaun J
Verified | Jul 9, 2026Dallas-Fort Worth-Bangalore
Economy
We lost our bag in London. We called everyday and they kept saying it will be sent to our house. For the first 6 days of our trip we were in one state and for the last 7 days we were in another state. When we realized we werenβt going to get our bag in the first state we contacted British Airways and they said they will be able to send it to the 2nd state. The day before we leave called them again and asked for an update and they said the baggage will most likely not be delivered before we leave the country. So we told them to deliver it to my home address in America. Do this date (more than a month since we left for our vacation) we still have not received the bag and they are saying they donβt have a definitive answer of where the bag is
- Dallas-Fort Worth-Bangalore
- Economy
Bruce B
Verified | Jul 7, 2026Economy
Seating downgrade on international flights
I booked 30th June 2026 flights from SFO to PHI and PHI to EDI several months in advance - for a total of five family members (myself and four others). I am Lifetime Platinum status on AA and booked seats for both flights in Economy Plus, row 10 - and have a AA booking confirmation receipt to confirm this. When we checked in at SFO and received our boarding passes we discovered for the first time that they had downgraded us to regular Economy, row 16, and that Economy plus was now full. No apology. No explanation. No compensation.Overall
- seats
- Economy
- Desired solution
Other
Neeraj R
Verified | Jul 5, 2026Chicago-Philadelphia
Economy
12 hour delay and misinformation, causing stay at airport overnight for next available flight.
Vouchers or credit for 12 hour wait at the airport for the next available rebooking. The flight departure was delayed from 1850 to 2200 every one hour and then was cancelled, and a rebooking option offered which was taken. The information of cancellation was given so late that a hotel stay did not make sense for 5 hours for those late night hours between 2300 to 0400 hours. ***Compensation expected for mental and physical agony of those 12 hours stay at airport. ***Overall
- Misinformation on flight delay
- rebooking offer
- Chicago-Philadelphia
- Economy
- Desired solution
Other - Vouchers or credit for 12 hour wait at the airport for the next available rebooking. The flight departure was delayed from 1850 to 2200 every one hour and then was cancelled, and a rebooking option offered which was taken. The information of cancellation was given so late that a hotel stay did not make sense for 5 hours for those late night hours between 2300 to 0400 hours. ***Compensation expected for mental and physical agony of those 12 hours stay at airport. ***
Gay Ellen M
Verified | Jul 4, 2026Munich-Fort Myers
Economy
Successful claim
No reason given
Munich flight AA785 was delayed from 9:10 am until it took off at 12:45. Because of delay this caused us to miss our connection Charlotte NC flight AA 2442 took off at 4:45. We had to clear customs and get bags missing our 4:45 flight. AA knew we would miss this flight when we checked in at Munich so they moved us to a 9:10 pm connecting flight. We did not arrive in Rsw until 11:00 pm vs original schedule of 6:39pm. A delay 4+ hours. Due to delay we incurred eating expenses sitting at airport until 9pm and also had to take uber home. Our arranged ride was not able to pick us up at 11pm at night.- Munich-Fort Myers
- Economy
- Successful claim
Julie F
Verified | Jul 4, 2026San Diego-Keffallinia
Economy
The airlines gave me 50pounds for loosing my luggage for a full two days. I arrived on the 28th and didnβt receive my bags until close to 10pm the night of the 30th. I had to buy sun block, lotion, face cream, deodorant, basic toiletries. I was in my travel pants and and same shirt for two days. I was staying at a 5 star resort. I should be compensated more than tolietries. The tolietries I bought were more than 50 pounds because the sun block alone was 50.
- San Diego-Keffallinia
- Economy
Junavel L
Verified | Jul 3, 2026New York-Manila
Economy
Claim escalated to airline
The incident caused me so much stress. I was left by the plane in on my scheduled flight on June 24 with American Airlines from Norfolk, Virginia to New York for gate confusion. I was there in the airport 3 hours before departure time, staying in Gate 8 as printed in my boarding pass but only to find out after the plane has left that the gate number was change with no information. I was given flight re- route from New York JFK to Philippines because according to the ticket incharge it's their fault. My luggage was in the plane I supposed to ride on June 24, 2026. Upon arrival to JFK New York airport I went directly to the baggage department. The 3 ladies there told me after checking my luggage QR code not to worry and they will be the one to transfer it to my connecting flight to Philippines. When I checked in for my flight on June 26, 2026 PR 127 for 1:45am departure the guy told me after checking my luggage claim stub that they will be the one to transfer it to my plane and get my luggage in Philippines. Upon arrival in NAIA airport, Manila I waited for a long time but my luggage is missing. It caused me so much stressed because my maintenance medicines are there and other supplements. All my clothes and personal things and my gifts to my family are there also.
- New York-Manila
- Economy
- Claim escalated to airline
Desmond B
Verified | Jul 2, 2026Dallas-Fort Worth-Pisa
Economy
We received all of our luggage 2 days after initial arrival to Pisa and reporting to American Airlines. (2) checked bags were delayed. Because of the delay, we were forced to purchase new clothing including (2) shirts, (2) shorts, (1) set of underwear, (1) set of socks, (1) box of feminine products, (2) sets of airport transports - to and from airport, (1) box of allergy medicine, and food while we waited. Though we were able to file the report in person at the airport, American Airlines did not provide any accommodations or cash for the incidentals. Additionally, we had to personally update the report online to provide more details about the delayed luggage.
- Dallas-Fort Worth-Pisa
- Economy
Paul H
Verified | Jun 30, 2026Boston-Edinburgh
Economy
Problems at airport
Hi The boston flight was due to take off at 1745hrs but didnt take off until 2130 hours. Which meant we missed our connection. They cited air traffic control issues. AA rescheduled our flight from JFK to Edinburgh, but it was now for Tuesday 23rd June at 2045hrs. So 24hrs later. When we arrived at JFK I went straight to customer service who were rude and unhelpful basically saying there was nothing they could do, and we would have to stay in airport overnight or seek alternative accomodation. I advised i was low on funds and was traveling with a child and they said that was not their issue and would not provide as much as a meal voucher. I then had to book a hotel in new york. Arrange an uber to get there. Then my food and metro fare throughout the tuesday as well as transport back to airport and food within the airport awaiting flight home. I emailed AA when back home who advised they do not recompense people for air traffic control issues.- Boston-Edinburgh
- Economy
Mann Shailesh T
Verified | Jun 25, 2026Chicago-Mumbai
Economy
Successful claim
I am a Private Pilot, pursuing Commercial Pilot training in USA. I travelled to India for a week for my DGCA exams & License conversion related inquiry. I had a scheduled meeting with a top Flying school principal on 25th June. Due to delay in baggage, I had to rush & buy various stuff in the morning, including Pilot uniform, clothes, shoes, etc. It was a panic situation, I should get additional compensation for the mental stress.
- Chicago-Mumbai
- Economy
- Successful claim
Christopher G
Verified | Jun 25, 2026Savannah-San Diego
Economy
Influence by other flights
First flight was delayed b/c of rain in the origin city of the plane which means i was gonna miss my connecting flight in dallas to sd, so i was gonna be stranded in dallas or savannah until the next day. By the time i figured my options, the only option was savannah b/c the other flight in dallas got booked up. The airline just rebooked me with no compensation. I had to stay over night, get a hotel, 2 ubers/lyfts, food($50, no receipt) and then take three flights back to san diego which took all day including another $18 in parking fees at the airport in sd.- Savannah-San Diego
- Economy
Fnu H
Verified | Jun 19, 2026Dallas-Fort Worth-Mobile
Economy
I was travelling from Pakistan to start my job, My original flight was from Karachi to Mobile. The flight I had for Mobile was from DFW airport Dallas at 10:11pm on 13th June but that was cancelled due to shortage of one flight attendant. The next flight I was being given was 24hrs later which was way too long as I already had travelled 20+ hours alongwith extra wait at airport. However, I was issued ticket to Gulfport next morning but that flight was cancelled too, then I was issued another ticket to Pensacola.But at the PNS airport I was told to collect luggage from Mobile airport, According to them it was reaching there approximately with 1:30hours when I reached there they said itβll be reaching at night. I had job to start from Monday thanks to American Airlines I had no luggage with me. Moreover they asked me about details to deliver my luggage by next morning and guess what that didnβt even happen. Then I went back to the airport to see if it had reached or not after waiting I got my bags and one of them was Broken. As being new to this country I had to ask people to pick me up from the airport asking them to back and forth to the airport It disrupted their routines as well. The whole experience I had with AA was very traumatic for me atleast. I booked flight a day earlier to get adjusted and relaxed but that never happened instead I was tired more than expected.
- Dallas-Fort Worth-Mobile
- Economy
Aliaksandr A
Verified | Jun 18, 2026Spokane-Warsaw
Economy
Hello. Our first flight from Spokane to Dallas was delayed, but I made it to the second flight from Dallas to London because it was also delayed. I also missed the third flight from London to Warsaw because my flight arrived more than an hour late. βAAβ told me there were no seats on my flight for some reason and offered me another flight, but I had to wait more than three hours for it. Since I live in Belarus, I needed to be home on June 18th, but due to the loss of my luggage, I had to linger in Warsaw. I am a pastor of a church, and I have a busy month. A problem and a delay arose. I hope you can compensate me emotionally and financially for the disruptions, because both have suffered. Changing time zones and delays are stressful and a waste of time and money. Thank you.
- Spokane-Warsaw
- Economy
Maia R
Verified | Jun 17, 2026Miami-Casablanca
Economy
No reason given
When my initial flight was delayed by 45 minutes, I spoke with the American Airlines flight attendants about my tight connection. Despite explaining the situation, they refused to help me deplane early. I ran through the airport, but I still missed my international flight and lost my non-refundable airport-to-hotel transportation that was booked and paid for when I arrived in Casablanca. When I returned to the American Airlines help desk to explain what happened, the staff was uncooperative, claiming it was now Royal Air Maroc's issueβeven though both connecting flights were booked directly through American Airlines. They eventually rebooked me for the next day and issued a voucher for a hotel and one meal. They also assured me that my checked baggage, which also missed the connection, would be placed on my new flight. The next day, when I checked in with Royal Air Maroc, their staff also confirmed that my bag would be on the flight. However, when I arrived in Morocco, my bag was still at JFK. I went to the baggage help desk and filed a lost baggage report, and the staff assured me the bag would be delivered to my hotel. I provided my email and phone number and left. I was able to track the bag through American Airlines for another day, after which the tracking number stopped working. After a week of getting no answers from either American Airlines or Royal Air Maroc, the baggage office finally called a random number of a relative, I am not sure how they got it as it was not provided, stating that my baggage was sitting at the airport, they could not deliver it, and I had to pick it up myself. The baggage handlers at CMN had no number or email to contact and the airlines could not contact them either. The customer service just directed me back and forth from the airlines. When I reached the airport, no staff was available to retrieve my bag from the storage room for 30 minutes. I received my bag on June 15.- Miami-Casablanca
- Economy
Renate R
Verified | Jun 16, 2026Munich-Charlotte
Economy
No reason given
The flight from munich to charlotte was delayed so i was unable to oard that flight. Once in charlotte the flight was dwlayed multiple times then cancelled. The flight did not take off until the next day, the voucher for the hotel dis not work because the hotel was sold out. I had to stay im the airport overnight wothout any sleeping accomodations. I was significantly inconvenienced.- Munich-Charlotte
- Economy
Sully R
Verified | Jun 14, 2026Boston-Gwinn
Economy
The airport told me to come back the next morning. I live over 2 hours away from the airport so I stayed the night in Marquette. Went back the next morning and nobody was there to inform me on where my baggage was. The hotel costed me $194.88.
- Boston-Gwinn
- Economy
James E
Verified | Jun 9, 2026Malaga-Toronto
Economy
Claim escalated to airline
Influence by other flights
Flight from Malaga was delayed. We were told by the crew after we finally boarded that βthey had to add hydraulic oil to the front landing gear suspension after a ground inspection from the previous flight determined it was lowβ we also witnessed someone working on the gear while we were waiting to board. We were then told by the crew that our next flight had been cancelled due to the delay, and that we were rebooked for the following day. All boarding passes have been provided We landed in Toronto 24 hours past our expected time. This caused several logistical issues with my business and lost income for both of us.- Malaga-Toronto
- Economy
- Claim escalated to airline
Megan W
Verified | Jun 9, 2026Philadelphia-Savannah
Economy
Claim escalated to airline
No reason given
They told me at customer service that no knee was being reimbursed and that there was nothing they could do.- Philadelphia-Savannah
- Economy
- Claim escalated to airline
Aryan G
Verified | Jun 8, 2026Raleigh-durham-Duesseldorf
Economy
The Dusseldorf airport, British airways, and the baggage handling service have been extremely irresponsible with handling my bag. After receiving the first confirmation text of my missing luggage being claimed, there has been absolutely no communication with them regarding the status of my bag. Itβs been extremely frustrating moving to a new country with no clothes or food both of which I had packed in my suitcase for when I arrived here. I had to go to HEMA to buy all new personal care items like towels, body wash, shampoo, and cheap clothes. I had to go to AH to buy packaged food and a bath robe. I filed a PIR and I was able to track it on the British airways app but everyone I entered my reference number it would say that my suitcase was βdeliveredβ on Sunday may 31st but thereβs been no communication saying that my suitcase was delivered and there was nothing around my apartment and I searched everywhere. I had to go to work starting the next day and I was scared that I would miss the delivery since they had no communication. And when I looked up my reference number and last name on the link provided to me to track my bags, it said that βwe donβt provide services with your airlinesβ and I was very confused since I went to the specific kiosk that was aligned with my airlines and I filed my case with them. Itβs been an all around frustrating experience and itβs been so annoying being kept in the dark about where all of my personal items are in the world. I finally got my bags 3 days ago and the suitcase is all scratched up.
- Raleigh-durham-Duesseldorf
- Economy
Allen L
Verified | Jun 8, 2026Milwaukee-Mobile
Economy
Claim escalated to airline
Technical problems
My fliggt was delayed so late that the airline couldn't get me home until the next day. They could not so anything to help so I had to pay out of pocket with another airline to get home from a week long work trip.- Milwaukee-Mobile
- Economy
- Claim escalated to airline
Noam S
Verified | Jun 7, 2026Punta Cana-Miami
Economy
Problems at airport
I have submitted several complaints I was offered $200 flight credit. I donβt want credit I want either money back in my account or points in the form of AA points We were confined to the airplane for hours with no drinks or snack snacks offered. We couldnβt get off the plane since the plane was on the runway First, it started with the pilot claiming some sort of technical issue, they brought up engineers to take a look, and then the pilot claimed he was too tired to fly the plane. And that there is a secondary pilot on the way, Who later, they claimed could not pass customs.- Punta Cana-Miami
- Economy
Alice Katherine C
Verified | Jun 6, 2026Athens-Charlotte
Economy
Technical problems
Flight was cancelled morning of and rebooked 48 hours later and no other options. Booked return flight my self via United.- Athens-Charlotte
- Economy
Leslie E
Verified | Jun 5, 2026Dallas-Fort Worth-Palermo
Economy
Was not allowed to board American Airlines to Palermo at 7:50 after flight from Dallas to Heathrow. Instead, went from Heathrow to Rome and then Palermo via ITa. Baggage is still at Heathrow and never loaded to ITA
- Dallas-Fort Worth-Palermo
- Economy
Julian E
Verified | Jun 5, 2026Miami-Sao Paulo
Economy
In less then a month the change the law that for US citizens need a Visa to get in and I didnβt know about this until just now before my flight that leaves at 10:50pm
- Miami-Sao Paulo
- Economy
Keilani R
Verified | Jun 4, 2026Liberia-Barcelona
Economy
I arrived in Spain, 8474 kilometers away from home, with nothing but my phone charger and almonds in my backpack. I had to buy 4 days worth of clothes and basic essentials for my trip. My bag was sent back to my country of departure, but not the same airport I left from. I only found this out because I called the airline; they had my email address and phone number and didnβt bother telling me they were sending my bag back to Costa Rica. Itβs in SJO, 6 hours away from where I live.
- Liberia-Barcelona
- Economy
David R
Verified | Jun 4, 2026Yuma-Δ°stanbul
Economy
Influence by other flights
My suitcase did not arrive to Istanbul on May 17, 2026. I did not get it until we got to Malta on May 24 (the 7th day after we embarked on our cruise) when we went to this portβs airport to pick it up. I was without my clothes and other necessities all that time. I had to purchase what I could in a strange city where I was without transportation. It was a complete disarray during our vacation.- Yuma-Δ°stanbul
- Economy
Amalia G
Verified | Jun 3, 2026Yuma-Δ°stanbul
Economy
Successful claim
Influence by other flights
Date: June 2, 2026 Subject: Formal Claim for Compensation β Delayed Baggage (Montreal Convention) To Whom It May Concern, I am submitting this formal claim for reimbursement of expenses incurred due to the delayed delivery of my checked baggage during my international journey from Yuma, Arizona, to Istanbul, Turkey, commencing on May 15, 2026. My husband and I purchased our itinerary through American Airlines. The journey originated in Yuma, Arizona, connecting through Phoenix, Arizona, and continuing to London Heathrow on an American Airlines-operated flight, with a subsequent connecting flight from London Heathrow to Istanbul operated by British Airways. On May 15, 2026, our transatlantic flight from Phoenix to London departed but returned to the airport approximately twenty minutes after takeoff due to an apparent engine malfunction. The aircraft later required repair, and the same aircraft was used for departure approximately twenty-one hours later. During this disruption, American Airlines provided hotel accommodation and meal vouchers. Upon arrival in Istanbul, neither my husbandβs nor my suitcase arrived. A Property Irregularity Report (PIR) was filed at Istanbul Airport on May 17, 2026, under reference number ISTBA40191, which was later updated to ISTBA41690 following partial delivery of one bag. My husbandβs baggage was returned approximately six days after arrival. My suitcase was not returned until approximately sixteen days after arrival and was delivered two days after the conclusion of my vacation on May 30, 2026. As a result, I was deprived of access to my checked baggage for the entirety of my trip. During this period, I was required to purchase essential items, including clothing, shoes, toiletries, and other necessities that should have been provided by my checked baggage. These expenses were unavoidable and directly caused by the delayed delivery of my luggage. Under the Montreal Convention governing international carriage of baggage, the airline is liable for damage resulting from delay, including reasonable expenses incurred as a consequence of the delayed baggage. Accordingly, I am requesting full reimbursement of all reasonable and documented expenses incurred due to this delay. All supporting documentation, including receipts, a detailed expense summary, baggage tags, PIR records, and travel documentation, is attached. I expect this claim to be reviewed in accordance with the applicable international liability framework and request confirmation of acceptance and processing of this claim. We were very disappointed because we were given false hopes in every port we were during our cruise. In Istanbul, we were promised to get our suitcases delivered, but they were not. The same happened in Athens. Finally, we had to go to the airport in Malta to recover our suitcases. Sadly, one was missing. Please confirm receipt of this submission and advise if any further information is required. Sincerely, Dr. Amalia Garzon and Mr. David Ramsower 5382 E. County 13th Street +1-928-246-6744 amaliaramsower@gmail.com [Booking Reference: MQVNJA / British Airlines Ticket Number: Davidβs 0012343175539; Amaliaβs 0012343177265] PIR: ISTBA40191 Updated PIR: ISTBA41690- Yuma-Δ°stanbul
- Economy
- Successful claim
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