American Airlines complaints: comments, page 4
573 comments
Deanna E
Verified | Mar 4, 2026
Orlando-Antigua
Economy
We were sitting in the boarding area and the agent never called our names and gave our seats to someone else.. They were offering 2.500 for each seat. The plane was over-booked, we got bumped and was stranded in Miami until the next day as there is only one flight to Antigua daily. We had to secure a hotel, purchase toiletries and food. We lost one day pre-paid lodging in Antigua and our luggage was destroyed in Antigua. As you can seen this was American Airline fault!
- Orlando-Antigua
- Economy
David D
Verified | Mar 4, 2026Warsaw-Philadelphia
Economy
My original flight was on Feb 23, 2026 from WAW to MUC (UA9094) to EWR (UA31). However due to the blizzard in EWR airport, I was rebooked at the WAW airport to a different flight from WAW to CDG (LO 331) to PHL (AA755). However when I arrived to the gate I was told that American Airlines doesn't have my ticket in their system. Due to this fact i was denied boarding, and i had to spent almost 4 hours with ticketing representative, who rebooked me to flight CGD to EDI (AF1886) and then EDI to EWR (UA42) on the next day on February 24th 2026. My luggage was lost and arrived to me on February 27th 2026. Luggage tag shows clearly that i should be on the flight CDG-PHL AA755 on which i was denied entry.
- Warsaw-Philadelphia
- Economy
Alan R
Verified | Mar 3, 2026Wilmington-San Salvador
Economy
Ruined Surfboards + Travel Coffin
Destroyed 3 of the 4 surfboards + the travel coffin. Refusing to reimburse bc I don't have an original purchase receipt for boards that I bought secondhand.Overall
Ruined three surfboards. 
None.
- Wilmington-San Salvador
- Economy
Anonymous member
Verified | Mar 3, 2026Richmond-Chicago
First
Baggage Delay for over 12hours Ord
My luggage didn't arrive until after 12 I landed at 10 am ish am. I was also delayed on the flight out after my original airfare was cancelled due to cold weather and a water main break. I would like an apology and some miles for my trouble.Overall
- my luggage was very late arriving
- on time arrival
- Richmond-Chicago
- First
- Desired solution
Other - VOucher or apology
Janet D
Verified | Mar 2, 2026Akron-West Palm Beach
First
CustoCustomer Service and the plane operations itself
I was delayed for several hours on the plane in canton airport due to DC not able to receive us and then I was delayed again in DC for another 2 hours due to a problem with your captain's seat. On top of all this I had to also pay a TSA fee of $45.00 since my new license did not come in yet, but I had the paper stating that is was coming and I should have avoided that and no one knew what to do or how to proceed properly. This added another complexity and I was frustrated. I had first class upgrades so I should have gotten my refund for the luggage that I paid 35.00 also. Still have not received that either. Thirdly my stress was so high I actually got sick with some kind of virus from the plane which is what was told to me by my doctor. It was the worse trip I had ever had and I have flown many times on American. So disappointed by all.Overall
- Delays on the plane
- None
- Akron-West Palm Beach
- First
- Loss: β¬500
- Desired solution
Expenses reimbursement
Timothy E
Verified | Mar 1, 2026Orlando-Antigua
Economy
WE WERE BUMPED IN MIAMI WEREN'T PAGED BY THE GATE ATTENDANT AS THEY WERE OFFERING $2,500 FOR PASSENGERS TO GIVE UP THEIR SEATS. WE THEN HAD TO GET A ROOM AT THE AIRPORT HOTEL PLUS INCURRED EXPENSES FOR MEALS AND TOILETRIES. WE ALSO LOST OUR PREPAID HOTEL STAY IN ANTIGUA AND ONE LUGGAGE WAS SEVERLY DAMAGED. OUR TRIP BECAME A NIGHTMARE. WE HAVE FORWARDED A LETTER OF EXPLANATION.
- Orlando-Antigua
- Economy
Anonymous member
Verified | Mar 1, 2026Miami-Atlanta
Economy
Terrible experience overall
The flight was first delayed due to lightening. I have never had to enter a plane from the outside with any other airlines I have flown. Then a delay for 45 minutes due to mechanical issues. There was no place to sit in the waiting area so we stood as they told us not to leave. Then the flight was just delayed, finally told us there was a count issue with the luggage. That escalated to now being 1000 pounds over. Alot of waiting with no answers. Finally someone came on asking for 5 volunteers to reduce the weight, offer $1050 compensation credit towards a future flight and going on the 7 pm flight. Waiting on the ramp for 10 minutes and then the guy came back and told us we were not need to deboard. They came up with a crazy story about they realized it was the gas they needed to fly to an alternate airport if needed due to bad weather in Atlanta. The weather was 66 degrees with clear skies. Checked this on a few different weather websites. The flight crew never heard of this before as well as a few other passengers that worked in the industry. Now 2 hours later we were finally cleared to take off. Instead of arriving at 4 pm it was now almost 8 pm that we landed. This was truly a horrible experience. The flight was dtucpw (Saturday February 28, 2026 Miami to Atlanta). My aa rewards number is 39w3ck2. This was our first time in a long time flying with you. Not sure the cheaper price was worth it.Overall
- Being lied to and offered made but then taken back
- The flight crew were just as confused as we were as the customer
- Miami-Atlanta
- Economy
- Desired solution
Other - There is nothing for compensation, just wanted to reach out to discuss my horrible experience with the flight I had yesterday.
Jane L
Verified | Feb 28, 2026Miami-Las Vegas
Economy
Influence by other flights
Flight was delayed 12 times over the course of 13 hours before it was eventually cancelled. In the airport passengers were repeatedly told we were waiting on members of cabin crew and that staffing delays were the cause of the problems. On one occasion the flight was boarded and ready to take off but due to a delay with luggage the pilot timed out and was no longer legally allowed to fly. The next available flight they were able to book me on was more than 72 hours after my original flight time. This was unacceptable in my opinion. This seriously impacted my vacation. I also missed 2 nights in a pre paid hotel at my destination which I was unable to behave refunded. AA have chosen to maintain it was weather related problems despite being told on numerous occasions was staffing, as well as actually boarding a flight on one occasion and it being a staffing issue which prevented that flight from taking off. Eventually reached my destination around 36 hours after my original flight but I had to purchase new flights in order to achieve this. I also had to pay for a hotel to stay in due to the delays- Miami-Las Vegas
- Economy
Michelle A
Verified | Feb 25, 2026Cozumel-Dallas-Fort Worth
Economy
Inconvenience and additional cost that we did not have the funds to provide.
The flight was cancelled and I had to stay in a hotel and pay for food for an additional day. The night before we were provided with food and hotel by the airline but the second night was not. I had to take additional vacation days at work and the additional bill was a huge burden. American Airlines phone line was busy for up to 24 hours due to extensive flight cancellations.Overall
- Cancelled flight and had to stay at a hotel due to nothing available until next day
- nothing
- Cozumel-Dallas-Fort Worth
- Economy
- Loss: β¬757.23
- Desired solution
Refund
Kimberly B
Verified | Feb 24, 2026Chicago-New Orleans
Economy
My luggage was obviously mishandled in a careless, unprofessional manner. There is no doubt to this when looking at the extensive damage.
- Chicago-New Orleans
- Economy
Yulia Z
Verified | Feb 24, 2026Orlando-Fortaleza
Economy
I arrived to the airport 3 hours before the flight (I have photo proof of that). Check in line was barely moving and it took almost 2 hours to reach an agent. The agent took my passport and left with it, saying she had to check the visa requirements (I didnβt need a visa with my Russian passport). She then returned 20 minutes later saying indeed I donβt need a visa but now the check in is closing and they wouldnβt let me register for the flight. I believe they indicated βno showβ in the system which is not true because I was there and photo proof can be provided. I lost that flight, a hotel in Fortaleza and and had to rebook another flight, which cost about $750
- Orlando-Fortaleza
- Economy
Mary Grace W
Verified | Feb 24, 2026Dublin-Philadelphia
Economy
I do not have a copy of my communication. I sent a message on their complaint page telling them how disappointed I was in the way the situation was handled. I outlined the day, that there was an extension of the delay every 1 to 2 hours totaling 6 + hours (but that I had been at the airport for nearly 10 hours) until they finally cancelled the flight. We were told it was a mechanical issue. I indicated that I was losing two vacation days due to the multiple cancellations. I acknowledged that they provided me with a hotel and a meal. From my complaint, they sent a letter back apologizing and said they would be giving me Advantage Points that would show up in my as a way to re-earn their trust. I looked this morning and they gave me 5,000 points.
- Dublin-Philadelphia
- Economy
Benjamin P
Verified | Feb 22, 2026Norfolk-Huntsville
Economy
American Airlines Terrible Gate Agent
I was standby resulting from a canceled flight, which is normally a hassle and inconvenient. What was egregious was that a crew, who was repositioning (about 4 AA crew) , asked the gate agent as I was standing there if there were any more seats but don't worry if not because they would fly on their scheduled repositioning flight. The gate agent said dont worry, she will take care of them. It caused one customer who had a boarding pass to be denied and multiple standby customers whose flights had been canceled to find later flights. I have never posted a complaint but this was very disappointing.Overall
- Poor customer service. Prioritized unnecessary crew repositioning over customers on standby. I witnessed the conversation between the gate agent and off duty crew about putting them ahead of customers on standby even though the crew being repositioned sa
- Norfolk-Huntsville
- Economy
- Loss: β¬100
- Desired solution
Anonymous member
Verified | Feb 21, 2026Economy
AA CUSTOMER SERVICE WOULD NOT GIVE STREIGHT ANSWER
to AmericanAirlinesCustomerRelations 3rd attempt ( called , emailed, chat ) see attached photos I do not understand why I am getting a brush off . I already called AA , twice, they refer me to you , you are sending me back , I cannot get a simple answer . My question is simple : Insurance is asking for a clear answer, why the flight I was scheduled 6 months prior, was cancelled. Flight on Jun 9 AA383 6 am LAX to Chicago Do I need to write to FAA or Dept of Transportation ? I purchased ticket directly with AA a month ago for June 2026, and the flight gets cancelled. Why can't you give me a straight answer ? You sold me insurance called Allianz and they are asking for this information in writing. It seems like a scam. Agent called me last week and said I will get answer soon, instead I got this email , which again is just aa brush off. I am forced to get 1 more night at the hotel I booked, and pay extra. As a consumer and member of AA Advantage , I think I am entitled to a simple reply: Start with : The reason your flight got cancelled is ......- Economy
- Desired solution
Expenses reimbursement
Dennis B
Verified | Feb 21, 2026Las Vegas-Manila
Economy
We returned to the baggage scales with documents in hand, while people were still checking in, and were not allowed to board. We had the eTravel QR code, Philippine passport to proof country of birth, Philippine Postal ID with our home address in San Pablo, and they would not let us on. We could not take a different connecting flight because our 4 bags were carefully packed and weighed 70 pounds each. We are Mabuhay Miles members, and flown Philippine Airlines 4 times before. This was truly a traumatic experience that I do not want to repeat. Please help us recover financially, or issue an open ticket for future visits to the Philippines. Thank you.
- Las Vegas-Manila
- Economy
Joseph B
Verified | Feb 20, 2026Dallas-Fort Worth-Las Vegas
Economy
Claim escalated to airline
Yes we all had to buy new clothes, toiletries, medicine, etc while waiting for luggage that never resurfaced.
- Dallas-Fort Worth-Las Vegas
- Economy
- Claim escalated to airline
Olga Z
Verified | Feb 19, 2026Houston-Santo Domingo
Economy
Dear American Airlines Customer Relations Team, My name is Olga Zamudio, and I am writing to formally file an urgent complaint regarding a theft that occurred during my recent travel from Houston (IAH) to Miami (MIA) and onward to the Dominican Republic. At the departure gate in Houston, I was informed that due to the flight being full, I was required to check my carry-on luggage at no cost. This carry-on contained my personal belongings, including all of my jewelry β items of significant sentimental and personal value to me and my family. Trusting the airlineβs process, I complied with the instruction to check my carry-on bag. Upon arrival in the Dominican Republic, I proceeded to my hotel, the JW Marriott, where I immediately opened my luggage. To my shock and devastation, I discovered that my makeup cases had been opened and all of my jewelry was gone. Someone had clearly accessed my bag and removed my belongings. This has been one of the worst experiences of my life. These were not just valuables β they were deeply meaningful family memories. I never imagined I would find myself in a situation where my personal belongings would be stolen while under the custody of an airline. I am formally requesting the following: An immediate investigation into this incident. A review of all security and baggage handling camera footage in Houston (IAH), Miami (MIA), and the Dominican Republic during the handling of my checked carry-on. Guidance on filing an official theft claim and compensation process. I am open to go to social media and express this concern. I am a frequent customer and American Airlines has given me the worth travel of my life. Iam debastated. Documentation confirming the chain of custody of my bag once it was checked at the gate. I am devastated and urgently requesting support. I respectfully ask that this matter be escalated to the appropriate security and claims department as soon as possible. Please advise on the next immediate steps. I am available to provide my flight number, baggage tag number, and any additional documentation required. I look forward to your prompt response and a serious review of this matter. Sincerely, Olga Zamudio
- Houston-Santo Domingo
- Economy
Janet C
Verified | Feb 19, 2026Madison-Miami
Economy
Missed connection to DCA so missed NCL cruise departure. Required 3 more flights to catch up with cruise. MIA to PTY to SAP to RTB . Bag never arrived
- Madison-Miami
- Economy
Christopher D
Verified | Feb 19, 2026Pittsburgh-Charlotte
Economy
Claim escalated to airline
Technical problems
The pilot said this was a known mechanical issue with this aircraft. This has been a 3 hour wait in Pittsburgh. I had a layover and that flight has already been moved and because of this I missed my auntβs viewing. I am very upset and this is unacceptable- Pittsburgh-Charlotte
- Economy
- Claim escalated to airline
Elizabeth R
Verified | Feb 18, 2026Miami-Hewandorra
Economy
I did not have any clothing for over 24 hours, I needed items in my bag for prepaid events we had committed to. therefore I needed to buy clothing from the resort gift shop, as we had no transportation off the resort to shop elsewhere. I filled a report at the airport before leaving as I was told to do.
- Miami-Hewandorra
- Economy
Monte.hoover@Comcast.net H
Verified | Feb 18, 2026Miami-Cleveland
Economy
The stewart worked on flight 1248 was terrible she doesn't wa t to hear what my wife asked for a cup of water. She should be fired!!!
18 hours delayed dues to foggy at cleveland oh then rerounted to Indianapolis airport my wife had to stay at the airport. She could use a bed to sleep on a bed she is 73 years old u offer her no accommodation! She come home with her both feet swollen! AA sucks! Will not to fly with AA EVER again ! SOUTHWEST IS THE BEST !! U PROBABLY DISCARD OR DELETE THIS. AFTER U READ !- Miami-Cleveland
- Economy
- Desired solution
Other
Dawnyela M
Verified | Feb 16, 2026Washington-Bangor
Economy
The biggest issue is I didn't receive my bag until 6 days after my arrival which impacted my ability to do the work I was contracted to do.
- Washington-Bangor
- Economy
Deadra C
Verified | Feb 16, 2026Chicago-Austin
Economy
Technical problems
I missed the family visit and sat on a flight twice. 1st time it was a time out the second time it was unexplained. I have not heard back from them and I believe I am owed compensation.- Chicago-Austin
- Economy
Lakieya H
Verified | Feb 15, 2026Charlotte-Austin
Economy
I was traveling to my son graduation from BMT USAF and encountered my flight as cancel and rebooked on a standby flight to AUS which is still an hour and half to SAT and the expenses began. Rental car and now no luggage for graduation in the morning and having to wait until department stores open to purchase clean clothes and toiletries. Know I'm told my bag has landed in AUS and I most travel π€ͺ once more to obtain my luggage 𧳠at midnight the next day π
- Charlotte-Austin
- Economy
Sam S
Verified | Feb 12, 2026Roanoke VA-Charlotte
Economy
Multiple delays with minimals compensation
I was delayed this morning leaving Roanoke Virginia due to plain maintenance issues. Flight was scheduled to leave at 6:00 a.m. we did not depart till till around 11:a.m. I'm stuck in Charlotte until 4:00 p.m. now waiting for my next flight to Seattle. The delay has caused me to have to paid an extra 7 hours in parking fees that will total around $64. The only compensation that was given was a $12 food voucher I asked to sit in a aisle seat because that is the seat that I was originally signed on my original flight. I was told cannot help you because the flight is full I understand that but me having bad knees and middle seats causes issues. The only help that I was given was fortunately they were able to move into a n exit row. We have to put you where we had left and that is a middle a seat. I understand the flight is full but it's not my fault that my original flight was delayed over 4 hours. There needs to be some kind of compensation due to the major inconvenience that this has caused.Overall
- Flight delayed over 3 hours due to maintenance issues. Missed connecting flight to Seattle. Had his spend 4 hours. Charlotte, waiting for new connecting flight. Had to to pay an extra 7 hours of parking due to the delays
- Roanoke VA-Charlotte
- Economy
- Loss: β¬64
- Desired solution
Kathryn S
Verified | Feb 12, 2026Santa Barbara-Phoenix
Economy
Successful claim
Technical problems
Was on a turnaround flight dropping off my special needs son after spending the Christmas holiday with him. While waiting to board the return flight, was informed that there was a mechanical issue with the plane and there would be a delay. Waited for mechanics to address the issue while more and more time passed. Finally was told that the plane was not leaving that day and there were no other flights going out that night. The next flight out was 5 AM the next morning, but on the same plane, so they couldn't guarantee it would depart on time. I rebooked a flight out of a neighboring city (San Luis Obispo) for 6 AM, but received a text at 2 AM alerting me that THAT flight was delayed 5 hours. I went back to Santa Maria terminal at 3 AM to inquire on the status of the 5 AM flight. It was delayed until 8:30. I rebooked (again) for that flight, but it continued to be delayed until ultimately canceled again. They could not get the part in to fix the issue. Waited until the afternoon for the next incoming flight that would return to PHX. All in, I was delayed 24 hours. Because it was supposed to be a turnaround, I did not have an overnight bag. No toothbrush, hairbrush, contact lenses, medication, etc. I am a group exercise instructor with the YMCA and was scheduled to teach a class, but had to cancel it. (Not to mention no food at the airport or the hotel.) I will say that the airline staff were amazing in trying to get everybody where they needed to go.- Santa Barbara-Phoenix
- Economy
- Successful claim
David M
Verified | Feb 12, 2026Las Vegas-Oklahoma City
Economy
It is very very sentimental. It was my dead grandmotherβs coins on my jacket 24 karat gold coins a gray suit a navy blue top coat in a garment bag and my Ray-Ban glasses. This is all Iβm going to give you guys information. OK love you people wanna help me thatβs fine if not, Iβll take it to court.
- Las Vegas-Oklahoma City
- Economy
Santosh A
Verified | Feb 10, 2026Los Angeles-Salt Lake City
Economy
Claim escalated to airline
I was returning from a ski trip in Japan with my two boys. We picked up our luggage at customs in LAX and rechecked all 6 bags at the American counter. Unfortunately only 5 of the 6 bags made it to SLC. My sonβs boot bag with ski boots , helmet, jacket, pants, gloves, goggles, socks, etc is still missing since 1/10/26. Please finish this claim, this is taking forever.
- Los Angeles-Salt Lake City
- Economy
- Claim escalated to airline
Yvonne S
Verified | Feb 9, 2026Frankfurt-San Antonio
Economy
Successful claim
Landed at Charlotte Airport from frankfurt Airport. Had to drop off luggage to be rechecked and was told someone would come to grab my luggage and to go to my next flight. I went to the gate and my flights were being rescheduled due to weather. My flight was canceled and rebooked for the next day. Flew out the next day to Dallas and from Dallas to San Antonio. Got to San Antonio and was told due to weather my luggage was still in Charlotte. And it should be recieved evening of Monday. I was due in training at 0800 am on Monday and had no personal items or clothing. Had to go to Walmart and buy things to prepare if my belongings didn't arrive because if I missed a day of training/work, I would no longer be eligible for the class and would have to return home. I'm a DOD employee and required to complete training to meet my performance standards and job requirements.
- Frankfurt-San Antonio
- Economy
- Successful claim
Helton R
Verified | Feb 8, 2026Dallas-Fort Worth-Fort Lauderdale
Economy
Itβs a brown leather wallet with a button closure on the front and a zipper. There is no money inside, but it contains my important personal documents.
- Dallas-Fort Worth-Fort Lauderdale
- Economy
Shannon C
Verified | Feb 7, 2026Philadelphia-Philipsburg
Economy
No reason given
Subject: Claim for Interim Expenses - Delayed Baggage - File IDs: SXMAA04592236 & SXMAA62376594 To American Airlines Baggage Resolutions, I am filing a claim for reimbursement of interim expenses incurred following the 3-day delay of our checked luggage. Our bags did not arrive in St. Maarten (SXM) until February 1st, three days after our arrival. Because we were in St. Maarten specifically to attend a wedding, we were forced to purchase essential clothing and toiletries to replace the items held in our delayed luggage. These purchases were necessary for our hygiene and to fulfill our obligations as wedding guests. Passenger Information: Shannon Carter: File ID SXMAA04592236 | Bag Tag: 8001762911 Quint Carter: File ID SXMAA62376594 Bag tag : 8001762912 Flight: AA3004 (PHL to SXM) Itemized Interim Expenses: Wedding Attire: $1718 Casual Clothing$238 TOTAL INTERIM CLAIM: $1956 As per American Airlinesβ liability policies and international travel regulations, we request a full reimbursement of these out-of-pocket costs. Attached are the receipts for all items purchased between our arrival and the delivery of our bags on Feb 1st. Please confirm receipt of this claim and advise on the timeline for reimbursement. Sincerely, Quint and Shannon Carter 3109801639- Philadelphia-Philipsburg
- Economy
Hilary O
Verified | Feb 6, 2026San Diego-Mazatlan
Economy
Claim escalated to airline
No reason given
Submitted claims to aa.com/customerrelations portal on 01Jan2026 (ref #1-39755925556), 02Jan2026 (ref #1-39762775500) and 05Feb2026 (ref #1-39917590512) with nothing but automated responses.- San Diego-Mazatlan
- Economy
- Claim escalated to airline
Kelly O
Verified | Feb 5, 2026Auckland-Miami
Economy
On the 12 hour flight there was no in flight entertainment available for the entire aircraft. The staff on board were not even apologetic, basically saying tough! I want compensation as I paid a very expensive Business Class airfare
- Auckland-Miami
- Economy
Beenish Q
Verified | Feb 4, 2026Dallas-Fort Worth-Vancouver
Economy
Claim escalated to airline
The delay caused me a huge problem because I was traveling alone with two kids. I had to buy everything from clothes to diapers in an emergency. The baggage arrived damaged and I have no way to travel back with the broken bags.
- Dallas-Fort Worth-Vancouver
- Economy
- Claim escalated to airline
Jeff J
Verified | Feb 4, 2026Miami-Tucson
First
Terrible Customer Relations
Our First-Class tickets were cancelled, after many other delays and cancellations we finally had a flight that was routed much different from our original. we were supposed to go from Miami to DFW then Tucson, First class all the way. The best they could do was From Miami to New Orleans First class, then to DFW and then Tucson in Coach. Ther person at airport said we would be refunded the difference in class fare. Then AA proceeded to cancel those last 2 flights and giving us flights out 2 days later in coach class. This was not acceptable, so we cancelled and found another way home. American refunded us for those 2 flights at coach rate. We have tried to get the difference for the First-Class fare to no avail; we are just out the money we paid. This is not right, their failure cost us money. AA.com website is terrible, they give no way to send Email, called their number, they said put in complaint. I did this, they said thanks and leave a review. That is how they addressed it. Terrible customer service, some of the worst I have ever seen.Overall
- Poor Customer Service
- Comfort
- Miami-Tucson
- First
- Loss: β¬1769
- Desired solution
Refund
Suzanne C
Verified | Feb 3, 2026Philadelphia-Montego Bay
Economy
Claim escalated to airline
Luggage was taken off Plane by staff mistakenly. Never tried to ship to me in Jamaica after several calls and chats and emails. 7 days no clothes other than what I bought. No toiletries except what I bought.
- Philadelphia-Montego Bay
- Economy
- Claim escalated to airline
Harsh S
Verified | Feb 3, 2026Orlando-Delhi
Economy
I would like to formally inform you that I have still not received my checked baggage, and the prolonged delay has caused me significant hardship. Due to the non-arrival of my baggage, I was left without essential personal belongings, work materials, and appropriate clothing. As a result, I was unable to attend multiple pre-scheduled work programs and professional commitments, leading to loss of opportunities and associated inconvenience. Additionally, being stranded without my belongings required me to incur unavoidable expenses for daily necessities while awaiting resolution of the delayed baggage issue. I request that this information be duly noted in my claim and considered during the assessment and settlement process. I remain available to provide any supporting documentation or receipts required to expedite resolution.
- Orlando-Delhi
- Economy
Stetson S
Verified | Feb 2, 2026Shanghai-Dallas-Fort Worth
Economy
My family purchased 5 tickets in premium economy on an international flight. We checked in and were not told we were involuntarily downgraded. I showed the flight attendant upon sitting in the wrong seats and was informed there was nothing they could do it was a sold out flight. They sold me tickets to a higher class and then made me sit in a lower class seat. I have tried to get a refund for the ticket price difference but the airline refused to work with me and just sends vague apology emails saying to give them another chance. They sent me a $50 travel credit per ticket which is crazy considering this was an international flight and I didnβt want to be downgraded they just made me.
- Shanghai-Dallas-Fort Worth
- Economy
Maged Emile Hanna M
Verified | Jan 31, 2026Chicago-San Jose
Economy
Longest Delay in my life ( 4 FOUR NIGHTS )
I'm a 66 years old senior, coming from A LONG LONG trip from Cairo to Madrid ( for 8 hours transit ) then Chicago, where I have been stucked for 4 DAYS , as my flight AA335 was first delayed for 3 THREE days, then CANCELED on the fourth day. Extremely exhausted after long trip & transits , Having the Same cloths on for 4 days! , Cannot not even shaved ( checked luggage was away all time )!. Lost very critical appointments, . Lost hotel reservatio in San Jose /Costarica for 4 nights as No show penalty .!!! ( NB. I am a frequent nomad & traveller'- & a Doctor as profession)Overall
- Flight delayed for THREE 3 DAYS, then ,canceled !!!
- Chicago-San Jose
- Economy
- Desired solution
Refund
Willis W
Verified | Jan 30, 2026Charlotte-Kansas City
Premium economy
TOTAL DIASTER - NEVER EVER AGAIN
I was stranded at the Charlotte airport, after no communication from the airlines and after deboarding the aircraft. I stood at the gate for one hour before AA announced the flight was cancelled. The departure time was delayed five different times prior, and the departure gate had been changed once. It wasnβt until after 1:00am I was able to arrange a connecting flight for the next day. I did not have anywhere to go once the flight was officially cancelled. There were no rental cars or hotels available, so I tried to get some sleep in a seat. After 70 years of travel, I have never experienced such a complete disaster! American Airlines did not care one bit about any disruptions or inconvenience I had. It's been three days since I got back to Kansas City, and I still have not received my luggage or golf clubs. I will never fly American Airlines again. What a horrible diaster and stressful experience!!!!!!! Willis W. Williams 785-221-4795Overall
- No Communication, No Explanation for Flight Cancellation.
- NONE
- Charlotte-Kansas City
- Premium economy
- Loss: β¬233
- Desired solution
Refund
Shawn H
Verified | Jan 29, 2026Miami-Charleston
Economy
No reason given
We were stranded at the airport after no communication from the airlines while we were all sitting at the gate. The departure time was delayed five different times. It wasnβt until after midnight they came on the microphone saying the plane was there, but the pilots were in Houston. They never notified us of changing the gate. We did not have anywhere to go once the flight was officially canceled at 1:33 AM. Had to spend an hour trying to figure out how to get a rental car and what to do. Ended up going back to our original destination and thankfully because it was an exclusive area we were able to get a rental car. We drove 10 1/2 hours back to Charleston South Carolina yesterday. Again, complete disaster! And we both missed two days of employment! American Airlines did not seem to care one bit about any disruptions or inconvenience as we had. They also left about a mile long line in the airport of passengers completely stranded in line.- Miami-Charleston
- Economy
Anonymous member
Verified | Jan 28, 2026Economy
Lost luggage and cancelations
My flight was delayed 4 times, and ultimately canceled. Another flight was booked, delayed and also canceled. Then my luggage could not be found. I have no clothes, no cosmetics, no blood pressure medication. I had to sleep in the airport and was there from 11:30 am on the 27th until 5pm on the 28th and had to leave with no luggage- Economy
- Desired solution
Other - I would like my luggage delivered as they stated they would do
Jennifer H
Verified | Jan 28, 2026Miami-Charleston
Economy
No reason given
Arrived at airport 2 hours early. The staff was NON communicative. The flight screen kept changing the time hence delays. There were at least four times. They even changed the gate number without advising anybody. After several delays, they announced the flight crew was in Houston. Stilp kept us hanging and changing departure times. They finally got on the microphone, which they only did a second time to tell us that the flight was canceled. This was 1:33 AM. There was nowhere to go and we spent an hour or more trying to figure out how to depart the airport. After an extensive Uber ride, we were able to go back to our accommodations. On two hours of sleep, we had to try to figure out how to get another rental car back and drive to Charleston because the earliest flights they gave us or Thursday, January 29 and that was not even a guarantee. We were not going to risk being put through the same unprofessional, risky situation we have endured. We have to be back at work!! We are now driving 9 1/2 to 10 hours back to Charleston via rental car. My husband and myself Iβve missed two days of employment. It was very disheartening to see such a little communication and there were so many people stranded. Once the flight was canceled, we waited in line for an hour at Avis rental car only to tell us they had no cars left. We tried DOZENS of hotels and nobody had anything everything was booked. This was truly the worst experience ever. How are we going to get reimbursed for any work time missed? At the very least, we expect all of the following attachments reimbursed. Very important to note We did not incur hotel charges because we made the effort on no sleep to go to our accommodations back in Key Largo.- Miami-Charleston
- Economy
Markus M
Verified | Jan 28, 2026Los Angeles-Dallas-Fort Worth
Economy
Influence by other flights
I am writing to express my deep disappointment and frustration with American Airlines. My first-class flight was canceled and my luggage was lost, causing me to miss the opening of my restaurant in Dallas. This milestone was not only a personal and professional blow but also a financial and emotional strain, as friends and familyβwho invested time and money to celebrateβwere unable to attend. I have personally spent multiple days dealing with the airport and airline, and Iβve missed several days of work as a result. I am seeking a thorough investigation, a formal apology, and fair compensation for the disruption, urgent retrieval or replacement of my belongings, and reimbursement for related expenses and lost opportunities. Please respond within 14 days with concrete next steps.- Los Angeles-Dallas-Fort Worth
- Economy
Markus M
Verified | Jan 28, 2026Los Angeles-Dallas-Fort Worth
Economy
I am writing to express my deep disappointment and frustration after my first-class flight with American Airlines was canceled, and my luggage was lost. Dallas was meant to be the celebration of my restaurantβs opening, and the cancellation not only forced me to miss that milestone but also caused me to miss treasured friends and family who traveled at considerable cost and time to be there. The ongoing back-and-forth to the airport, the stress of retrieving my belongings, and the loss of irreplaceable items have caused significant disruption and emotional distress. I have now missed multiple days of work, and the financial and practical impact is substantial. I respectfully request a thorough investigation, a formal apology, and appropriate compensation for the disruption, expenses, and losses incurred, including replacement of lost items and reimbursement for travel and time.
- Los Angeles-Dallas-Fort Worth
- Economy
Jorge C
Verified | Jan 28, 2026Fresno-Cancun
Economy
We were told by ticket agent on 1-13-26 that due to mechanical issues all flights were full to our connecting location in Cancun Mexico. She let my wife take a photo proving her statement. No further accommodations could be granted. The only option given was to fly out the next morning. This costed us a financial loss of a day at an all inclusive resort including planned events for the next morning totally $700. This mechanical issue and not being able to accommodate a flight the same day was a loss of the amount listed above. I hope you can understand my frustration and reconsider how situations like this are handled in the future β and ideally, whether anything can be done to make this right. Sincerely, Jorge Cervantes
- Fresno-Cancun
- Economy
Hermalinda C
Verified | Jan 28, 2026Fresno-Cancun
Economy
Due to the mechanical delay and the lack of alternative same-day travel options provided by the American Airlines staff member assisting us, we were rerouted to arrive at our destination the following day. As a result, we lost a full day of our all-inclusive resort stayβa day that had already been paid for and could not be recovered. I contacted the resort in hopes of adjusting our reservation dates, but they were unable to accommodate the change, leaving me no choice but to follow up with American Airlines. This delay not only impacted our vacation financially, but it also caused me to miss a pre-birthday celebration reservation at Fuentes that had been planned in advance. This trip was especially meaningful, as it was my very first international vacation, and unfortunately, the experience did not begin as anticipated due to the handling of this situation. Given the circumstances and the significant impact this delay had on our vacation experience, I am requesting appropriate compensation or consideration to help make this experience right. I believe the situation could have been handled more effectively, and I hope American Airlines will take responsibility for the inconvenience and loss we incurred. Thank you for your time and attention. I look forward to your response.
- Fresno-Cancun
- Economy
Darienne N
Verified | Jan 27, 2026Fort Lauderdale-New York
Economy
This is disgusting and unacceptable.
We have a flight scheduled at 9 am we are still not in a room. We have waited over 3 hours to check into the complimentary room you provided us. But the hotel is now completely booked out. It is now 2am and this is absolutely unacceptable. We have been treated awfully like we are subhuman. Waiting while other people are accommodated and receive a room all while we are not accommodated and waiting on a three hour line to try and sleep. We waited all this time just to end up without a room at a hotel that is completely booked out and we were left in a complete scramble in limbo to not even know if we will be placed at a different hotel. All while we have a flight at 9am. This is a level of discrimination and disrespect of no other, it is absolutely atrocious to be treated this way. This isnβt how paying costumers who have waited all day to get back home and our flight was originally scheduled for 6:15pm it was not delayed until mid afternoon it was cancelled because a crew member never showed up. Iβve never experienced such poor service in my life.Overall
- We have a flight scheduled at 9 am we are still not in a room. We have waited over 3 hours to check into the complimentary room you provided us. But the hotel is now completely booked out. It is now 2am and this is absolutely unacceptable. We have been tr
- Fort Lauderdale-New York
- Economy
- Desired solution
Carol B
Verified | Jan 26, 2026Miami-Raleigh-durham
Economy
No show Pilot and Broken Plane
This was a 7:22p flight that didn't leave until after 11p. Updates were delayed and sketchy staff was rude and abrupt. Passengers boarded the plane at 6:40 and the pilot wasn't even on the plane. After about 20 minutes the passengers were asked to de-board the plane and return to the terminal. At 7:05 agents announced the pilot would be 1 1/2 hours late arriving at 8:30. At 8:45 we were told the pilot was still not there. At 9:10 another pilot showed up and refused the plane for a rudder issue. Agents announced they were waiting to hear from operations and weren't sure we would get another plane. At about 9:50 we were moved from gate 43 to gate 33. We boarded the plane around 11p and landed in RDU after 1 am.Overall
- Poor customer service by ticketing and boarding, Pilot didn't show up, Second pilot refused plane for mechanical issue
- Safe landing
- Miami-Raleigh-durham
- Economy
- Loss: β¬50
- Desired solution
Expenses reimbursement
Hermalinda C
Verified | Jan 25, 2026Fresno-Cancun
Economy
Mechanical issues. Rep did nothing to try to get us to our destination on the schedule daye
Dates 1/13/26-1/18/26 Depart FAT-DAL Flight 2653. Should have gone from DAL- CUN arrival 4:08pm We were unable to get a connecting flight per the ticket agent until 1/14/26. Dear American Airlines Customer Relations Team, I am writing to formally express my concern regarding a mechanical issue that occurred with my American Airlines flight on January 13, 2026. Due to this issue, an American Airlines employee rerouted my travel to the following day, January 14, 2026. While I understand that mechanical issues can occur and that safety is a priority, this delay caused me to miss an entire day of my scheduled vacation. I immediately contacted my hotel to see if my reservation dates could be adjusted to accommodate the delay; however, they were unable to make any changes. As a result, I lost one full day of my vacation that I had already paid for. I followed up with American Airlines at the time, but unfortunately there were no alternative options that would have allowed me to arrive earlier. This situation significantly impacted my travel experience and the overall enjoyment of my vacation. At this point, I am respectfully requesting that American Airlines review this matter and provide appropriate compensation or goodwill consideration to help make up for the inconvenience and loss caused by this delay. I have been a loyal customer and hope that American Airlines will take steps to help improve my experience following this disruption. Thank you for your time and consideration. I look forward to your response and a resolution to this matter. Sincerely, Hermalinda CervantesOverall
- Wifi
- Fresno-Cancun
- Economy
- Loss: β¬700
- Desired solution
Other
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