American Airlines complaints: comments, page 6
573 comments
Gerardo M
Verified | Dec 11, 2025Economy
AAdvantage Exchange Marketplace Unprofessionalism.
To whom it may concern, AAdvantage Marketplace is giving a hard time with my order# 251120-81935. Each and every time I call 1-8665994066 Mike is the one answering my call for the past three weeks. And he says this Friday and come Friday he would say the next. This order is for Apple MagSafe Charger (1m) sku 110819. I don't why it's taking so long for this order. Something's fishy going on. I think Mike is playing games with me. All I want is to use my points. Hoping somebody can help me wit this matter. Thanks in advance.
- Economy
Anonymous member
Verified | Dec 10, 2025Toronto-New York
Economy
unreasonable schedule delay
The flight was delayed for 5 hours, and there is no compensation. When it was delayed for 1 hour, the staff let us know that it may not have further delays and if there is a further delay, they will let the passengers know in advance. The departure time was only updated when it was at the planned onboarding time. This delay is due to a "lack of crew members or personnel" instead of the uncontrollable factors.Overall
poor scheduling
- Toronto-New York
- Economy
- Loss: β¬400
- Desired solution
Scott S
Verified | Dec 8, 2025
Las Vegas-Albuquerque
Economy
Your 3 ticket agents said "We will not be answering any questions about the flight to Phoenix!" I asked why and they stopped talking, hid their name tags, and walked away.
- Las Vegas-Albuquerque
- Economy
Scott S
Verified | Dec 8, 2025Phoenix-Albuquerque
Economy
Rude D11 and 12 female gate agents
The flight from Vegas to Phoenix was delayed. Therefore my connecting flight was missed. Your 3 agents at D11 and D12 told us they weren't answering questions. And I asked why. All 3 walked away and left their posts for about an hour. They also hid their name tags so we could not see their names. I had to go find another representative to find out my options. I was not rude or demanding. And they continued to be rude when they returned. Our company travels for business all over the US. I don't think we want to travel with American Airlines if you allow your agents to treat others that way! By the way they treated another couple from Albuquerque the same way. I took photos of 2 of the 3 because one took off walking away before I could get a photo. I am not one to complain, let alone write a complaint to a company. The date and time of this incident was Gates D11 and D12 in Las Vegas airport on 12/7/2025 at approximately 8pm and they returned to their D12 post at about 9:15pm.Overall
- Your 3 gate agents said if you have a question about the flight to Phoenix we are going to answer your questions
- Phoenix-Albuquerque
- Economy
- Desired solution
Other
Linda L
Verified | Dec 8, 2025Chicago-White Plains
First
Terrible gate experiences in pretty much every way
We had a flight at about 2PM and should have been back in NY before 6PM. We spent MOST of the afternoon being moved from gate to gate completely across the airport several times. The delays were not to bad at first, but still we were sent chasing our tails and THEN the flight was cancelled. No explanation. The plane was at the gate. The crew was at the gate. Just cancelled. We did get automatically routed to another flight yet another 2 hours later and a Downgrade in seating of course and then...We settled into that gate area clear across the airport. Half an hour later, yet another gate change and we are moved clear across the airport almost back to the original gate. Then the crew is running behind. We are still waiting by the supposed boarding gate as I type. I am mystified by the complete lack of communication or any compensation while we wait.Overall
- A full day of nothing but delays and cancellations
Are you kidding me?
- Chicago-White Plains
- First
- Desired solution
Refund
Leah E
Verified | Dec 7, 2025Columbus-Madrid
Economy
My daughter just had a carryon but the plane was full and they took it from her. It had all of her clothes and phone cords plus her winter coat. We just bought her clothes, underwear, and a coat because she used her sister's toiletries. We needed three days of things but she just bought a few things.
- Columbus-Madrid
- Economy
Roger W
Verified | Dec 6, 2025Salt Lake City-Chicago
First
4 hr delay no food service in first class
Our flight was delayed 4 hours. We missed all other connections. We paid for first class and after the plane left the gate we were informed that no food had been place on the plane.Overall
- 4 hours late no food service in First Class
- At least we didn't die
- Salt Lake City-Chicago
- First
- Loss: β¬900
- Desired solution
Refund
Danshay S
Verified | Dec 5, 2025Nashville-Montego Bay
Economy
The agent at the bag drop off area, Cancel one of my bag Saying it was over 100lb which I prepare to pay , in addition I call the airline informing them Of the bag weight and I was five and price. Upon arriving at the airport they refuse to take bag had to leave it. She mistaking place the cancel bag tag on one of my luggage so my luggage currently in Miami
- Nashville-Montego Bay
- Economy
Arthur D
Verified | Dec 4, 2025Tucson-Windsor Locks
Economy
TIRE DELAYMENT NO WHEEL CHAIR
We were delayed in tucson by a tire change 2 hrs 40 minutes. Which made my other connections . When I got to D.W.F. MY flight was delayed ANOTHER 4 HRS 40 Minutes. Which made my flight ALMOST 7 hRS DELAYED. My sister with CANCER was trying to stay up with me.I would like to be refuned me at least half my fare.Overall
- POOR TIRE
- fLIGHT
- Tucson-Windsor Locks
- Economy
- Loss: β¬697.37
- Desired solution
Expenses reimbursement
Paulo Sergio F
Verified | Dec 3, 2025Lisbon-Orlando
Economy
Successful claim
No reason given
I tried to check in the day before but the site didnβt let me. I arrived early at the airport to find out that flight was cancelled. No explanation for the flight cancellation was given by the airline that day, and I also didnβt receive any response to my email sent on August 14 (attached to this case). I lost a day at my destination, had to pay for 3 additional taxi rides and no transportation was provided by the airline back to where I was staying in Lisbon, the next day to come back to the airport, or to commute from Gatwick to Heathrow since my connecting flight was at a different airport in the UK. I finally arrived at destination one day later than planned. I was just staying 5 days in the US so obviously a day made a huge difference: not only missed a full day of an important business event I was attending, including the welcome reception, but also could not rest enough as meetings were on going when I arrived late.- Lisbon-Orlando
- Economy
- Successful claim
Ritu A
Verified | Dec 2, 2025San Francisco-Dallas-Fort Worth
Economy
Successful claim
My bag had jackets inners medicines I am as thematic and was very inconvenienced to not have winter wear as the temperature here was drastically colder as compared to Sanfrancisco..Did not get my medicines as well which were in the bag..
- San Francisco-Dallas-Fort Worth
- Economy
- Successful claim
Jebunnaher C
Verified | Dec 1, 2025Orlando-New York
Economy
No reason given
It was absolutely horrible delayed by 4hrs and boarding was supposed to be 542 then moved multiple times and then finally boarded at 1034 and then at 1051PM told the plane must go back to gate and must be deplaned again due to a fuel pump and then will be reboarded again once they are ready which means we have more hours of waiting this is absurd- Orlando-New York
- Economy
Jaβshonti P
Verified | Dec 1, 2025Cleveland-Chicago
Economy
I came to check in my bag at the airport and they told me that they closed bag check early and started boarding early and so I couldnβt go board my plane
- Cleveland-Chicago
- Economy
Susan Shaffer Rappaport R
Verified | Nov 30, 2025Economy
Terrible customer service upon arrival at DCA
I was in wheelchair at DC gate wouldnβt let us go till I showed boarding pass upon arrival in DC ! Ridiculous. I obviously had one or wouldnβt have been on plane. They were making me wait till they found it in my phone so I dug my bag & cane out of wheel chair & pushed myself to elevator And to taxi stand it wasnβt easy. Since when does one have to show boarding pass upon arrival at DCA? Srapp8214@gmail.comm- Economy
Inna S
Verified | Nov 30, 2025Philadelphia-Punta Cana
Economy
Poor customer service by the AA employee
AA0807 flight out of Philadelphia to Punta Cana gate 20 on 11/30 2025. My friend Marina Yakovlev was denied entry to the plane by the gate attendant since her phone died and she was unable to retreated her boarding pass. She was told by a gate attendant to charge her phone but there is no place to charge the phone by the gate that actually works. My friend asked to get her pass printed but instead she was again turned away from the gate without second option provided. My friend end up running around the area looking for a place to charge her phone for at least 10 minutes. After she came back with her phone still dead, another gate attendant finally offered to print the boarding pass. We were not late but it caused my friend a lot of anxiety. She was treated unfairly by the AA employees. Her boarding pass is attached.Overall
- Poor customer service
- Philadelphia-Punta Cana
- Economy
- Desired solution
Other - AA0807 flight out of Philadelphia to Punta Cana gate 20 on 11/30 2025. My friend Marina Yakovlev was denied entry to the plane by the gate attendant since her phone died and she was unable to retreated her boarding pass. She was told by a gate attendant to charge her phone but there is no place to charge the phone by the gate that actually works. My friend asked to get her pass printed but instead she was again turned away from the gate without second option provided. My friend end up running around the area looking for a place to charge her phone for at least 10 minutes. After she came back with her phone still dead, another gate attendant finally offered to print the boarding pass. We were not late but it caused my friend a lot of anxiety. She was treated unfairly by the AA employees. Her boarding pass is attached.
Andrija V
Verified | Nov 29, 2025New York-Chicago
Economy
No reason given
This flight has been booked 3hrs before departure and then rescheduled 2 times. At the end l was denied to get on the plane at the gate 20 mins before departure. They said it's because of traffic congestion. So stupid, they could predict that before selling me a ticket.- New York-Chicago
- Economy
Sondra D
Verified | Nov 23, 2025Orlando-Boise
Economy
Successful claim
Problems at airport
My flight was delayed for 4.5 hours do to a problem with the aircraft. Therefore I missed my connecting flight from Phoenix to boise. When I arrived to Phoenix they had 1 flight to boise at 944.pm. so I had. A six hour layover in phoenix so I had to rearrange my whole transportation to where I was going had to get an uber had to pay gas to get to my daughters and had a lot of extra expense that I didn't have money for my daughter had to miss the day's work to arrange transportation for me to get to her home and that required extra expenses out of my pocket- Orlando-Boise
- Economy
- Successful claim
Sabrina U
Verified | Nov 23, 2025Albany-Fort Myers
Economy
Terrible Customers service agent
We where delay by 4 hours, food is expensive, and customers service agent was rude and disrespectful. On the positive side we were given tickets for another plane to get to our destination.Overall
- Poor customer service when trying to get some assistance.
- Ran into supervisor Bradley who help us out tremendously.
- Albany-Fort Myers
- Economy
- Desired solution
Other - This writing along with partner miss our flight and was not announced that the boarding gate has change. We are not regular customers and i didn't know to check are boarding tickets, so we sat at gate D42 for flight to fort myers. Once when we noticed time we went over to gate D40 to ask what was going on with flight to Fort Myers. She simply stated they are boarding now, no assistance in trying to call to alert them about more customers. No customer service at all from the young lady. This writer flag down another worker who turn to be an supervisor name is Bradley who was able to change are ticket and was very helpful , my advice to the airport is to make it very clear that boarding gate was moved. The picture of young lady who gave my partner an attitude about boarding gate and she was some what nasty.
Tammy B
Verified | Nov 22, 2025Mcallen-Jacksn Hole
Economy
Technical problems
My luggage got lost and I had to come home without any luggage. I havenβt received it but I filed a claim. That is the reason we chose not anywhere else without our luggage. My flight got cancelled to Jackson hole Wyoming. The hotel and rental we got was nonrefundable off Expedia. We had to pay out of pocket for ANOTHER rental to get back home. It was suppose to be my birthday trip but unfortunately it got ruined.- Mcallen-Jacksn Hole
- Economy
Mina S
Verified | Nov 22, 2025Cleveland-Washington
Economy
Customer Service for missing luggage
On 11/21/25, I was travelling from Cleveland to DC at noon flight #5097- #KV792CO. Unfortunately, my luggage did not arrive. I went to YOUR customer service for assistance. There were two young gentlemen sitting behind the counter. I asked where my luggage is. They said it is still in Cleveland. I asked but why because I was frustrated. He told me he doesn't know and to be quiet and not to raise my voice which I did not. American Airlines' customer service was rude and disappointing. You may want to train your people before you place them behind the customer service desk.Overall
- Very poor
- very rude
- Cleveland-Washington
- Economy
Peter F
Verified | Nov 20, 2025Oklahoma City-Dallas-Fort Worth
Economy
Delays and customer service were unacceptable
While the weather delayed us, there was no compensation and limited help from staff regarding the issues! Took an entire 24 hours away from our vacation causing multiple expenses and late fees. This is unacceptable to offer no restitution for failed planning on the airlines part. American had no other seats available and refused to help us find another airline.Overall
- Delays and no compensation for an entire 24 hour delay.
- None
- Oklahoma City-Dallas-Fort Worth
- Economy
- Desired solution
Refund
Nancy D
Verified | Nov 19, 2025Boston-Allentown
First
Significant flight delay impacted my business
Flight was delayed due to mechanical issues and was scheduled to leave over 6 hours past the original time which caused me to miss my meeting and my business in jeopardy. I drove 2 hours to the airport only to learn of the significant delay. No options were suitable to get me to the meeting on time. I am seking comensation in the form of a travel voucher I can use for pleasure. I am looking for $600-$1000 for my time and inconvenience and impact in my business.Overall
- The fact that I did not recieve a flight delay (for 6+ hours past departure time) until I was at the airport and driven 2 hours to get there.
- The USA shutdown did not impact this flight
- Boston-Allentown
- First
- Desired solution
Other - My flight delay of 6.5 hours made me miss my connection and my client meeting that could not be rescheduled I had already driven to the airport when (2 hours away from home) before I learned of the significant delay. There were no other option for flights that would get me into the city for my meetings. I was rescheudled on a flight however that did not meet my clients needs and hence the meeting was cancelled. I am looking for a travel voucher to make up for my time and inconvenience. I am looking for $1000.00 due to the significant delay which has business implications that are not repairable. I am a loyal AA flier and if you checked you can see that I have been delayed/cancelled each week for the past 4 weeks of consistent weekly travel. I know much was due to the shutdowm, but this significant delay was not. I apppreciate your kind response to my request.
Delina A
Verified | Nov 18, 2025Madrid-Dallas-Fort Worth
Economy
There is no reason my bag was delayed when I checked it at counter with my husband bags and he received his.
- Madrid-Dallas-Fort Worth
- Economy
Carmenita O
Verified | Nov 15, 2025Los Angeles-Edinburgh
Economy
I have filed an in person case for my delayed luggage. They have not gotten back to me via email, I am an American visitor which I made very clear and cannot receive or make calls. My trip far has been riddled with dealing with this and the βattempted deliveresβ are entirely their fault. I have been at my Airbnb for hours and it says they were here but they indeed WERE NOT. I have had little to no help for hours and this has been emotionally a whirlwind. NEVER FLYING BRITISH AIRWAYS AGAIN
- Los Angeles-Edinburgh
- Economy
Fnu T
Verified | Nov 10, 2025New York-Delhi
Economy
Problems at airport
My initial flight suppose to depart at 09-nov 20.20 aa 292 from jfk to del its change from there to 12 am and then following morning 11am. Recieve email on 10 nov at 7.23am my flight is cancelled and i spoke with customer serive agent was told next available flight is wednesday 13 nov which was too late for me and he was able to refund my ticket but i bought new ticket expensive plus i had family emergency back home couldnβt travel due to flight cancellations. Pay for my food uber. Please help me get good compensation- New York-Delhi
- Economy
Christopher W
Verified | Nov 9, 2025Los Angeles-Kansas City
Economy
Stealing my money(fraudulent)
They were supposed to charge me a $35.00 change fee but ended up charging me $915.79, I filled out their form as soon as I found the mistake when I got home and was told because I had already paid they couldnβt do anything about it, which makes absolutely no sense. Nobody said this is how much they were going to charge my account, I didnβt receive a receipt so they just took my debit card and did what ever they wanted to do.Overall
- I bought a ticket for 335.00 but realized it was 2026, so AA Said it was not a problem I just needed to pay a 35.00 change fee. No one at the ticket counter said the ticket price was going to change by $915.79 no verbal communication and no receipt was gi
- None
- Los Angeles-Kansas City
- Economy
- Loss: β¬915.79
- Desired solution
Refund
Katalin D
Verified | Nov 8, 2025London-Dallas-Fort Worth
Economy
No reason given
Our flight was straight canceled on 9 July at approximately 22:00 local time (London), less than one day prior to our departure. At first, we were notified that the flight would be delayed by about 2 hours. Less than 2 hours later, though, the flight was canceled. Then, about 20 minutes later, we were rebooked onto a British Airways flight that left London a bit later than our original flight BUT flew us to Las Vegas and then had us take a second flight that connected us into Dallas. This added more than 9 hours to our total travel time and furthermore required that we take a βred-eyeβ flight from about midnight to 05:00 into Dallas (there is a 2-hour time change as well, so the flight itself is really only 2-1/2 hours). Mr. Moore was attending and speaking at a professional industry conference beginning on 13 July, which is THE ONLY reason we took the offered flight - it was our only option to get home in time for Mr. Moore to get clean clothes and regroup to be ready for a week-long conference where he spoke in multiple sessions. Based on a phone call at the time we were informed by American Airlines that no business or first class seats were available on a LHR-DFW direct flight for several days, which was unacceptable for Mr. Moore due to the upcoming work obligations he had and the fact that he reserved business class tickets for us. He used 105,000 American Airlines miles EACH (210,000 miles in total) and paid an additional $766.62 (total) to be subjected to a flight that was canceled less than a day before it was scheduled to fly! When we contacted them to request a refund of the miles plus compensation pursuant to UK regulation 261, American then shockingly claimed that βweatherβ was the reason for the cancellation! I took the liberty of searching for flights that landed in Dallas on 10 July as I feared that the airline would lie about why the flight was canceled. I submitted to you the screenshots that I took showing that many other flights landed in Dallas that day and that no inclement weather existed in London or in Dallas on 10 July 2025. Moreover, it defies logic that American Airlines would know that weather would be an issue on 9 July at the time that they canceled the flight. When in London for our flight on 10 July, the ticket agents acknowledged that the flight had been canceled but they told us that didnβt know why it had been, and their later explanation makes no sense at all! I reached out to American to attempt to resolve this and get the compensation due to Mr. Moore and me but they have continued to maintain that βweatherβ is the reason the flight was canceled. I tried to get a more detailed and specific explanation by phone after receiving the emails from Shawna Foster but she continued to say that she βknows all about the regulationsβ and processes these claims all the time. She stated that there would be no compensation because weather was the reason for our flight cancellation. It didnβt matter what I said nor what I can prove (like how many flights departed or arrived Dallas and London that day), she is sticking by the narrative that we are not due any compensation because our flight was canceled due to weather. American has demonstrated that passengers are not a priority to them, profits are, because they refused to redeposit our miles, refund the fees paid, or provide us with compensation for the flight cancellation. Please help us, and thanking you in advance. Katalin (Kate) Demitrus- London-Dallas-Fort Worth
- Economy
Anna L
Verified | Nov 5, 2025London-Boston
Economy
I had to take a connecting flight vs a direct flight and arrived in Boston over 4hrs later than I was originally supposed to.
- London-Boston
- Economy
Janice P
Verified | Nov 5, 2025Tulsa-Chattanooga
Economy
Problems at airport
After repeated delays at DFW for 10:12 depart, flite canceled to CHA. AA found seat for AVL. No charge. Made initial tickets purchase in April. Talked with agent to book n used Visa. No paper/pic records. Paid for Home2 Suites Hilton. $309.80/$310. Suites by Hilton. $309.80 Arrival was after 12:00 a.m.- Tulsa-Chattanooga
- Economy
Cindy A
Verified | Nov 4, 2025Economy
Non Friendly website regarding refunds
I looked all over AA website and COULD NOT find where it says whether seats purchased were refundable. I have cancelled my flight and I understand the refund policy on that however I could not find anything stating seats were not refundable. I believe I am entitled to a refund as there is not anything written on their website stating otherwise. The reservation clerk was of no help either, she did not know. There is information regarding refunds for Pets, Food, etc but nothing about seats. AA will make their money back and maybe more as I have cancelled my flight so those seats are now available for purchase to someone else. I do expect a reply from AA and hopefully a refund of my $143.00. Thank you- Economy
- Loss: β¬143
- Desired solution
Refund
Jeffrey P
Verified | Nov 3, 2025Fort Wayne-Mexico City
Economy
Problems at airport
Arrived at 3:40am for our 5:46am depart time. Mechanical issues was communicated, people were taken off the plane,3 delays (time change), switched planes for another flight and needed to wait for them to depart on top of trying to fix the plane. The delay caused us to miss our connecting flight in Chicago for our 8:46am departure. (All other flights are super late, pushed for tomorrow, 13 hour travel time). A whole day has been wasted waiting.- Fort Wayne-Mexico City
- Economy
Elizabeth D
Verified | Nov 3, 2025Charlotte-Madrid
Economy
Technical problems
They said they would refund all of the legs of my trip not yet taken. I filed a complaint asking for a full refund because my first leg was pointless since their maintenance problems caused me to cancel my entire trip.- Charlotte-Madrid
- Economy
Yusef F
Verified | Nov 2, 2025Miami-Washington
Economy
Luggage damage. I need some compensation for my damage luggage
I was asked to check in my carry one because they stated it was no more space. When I got on the plane to my seat it had plenty of space for my carry on. When I got to DCA to pick up my luggage at had a debt on it. I was very upset I bought a nice carry on to carry on the plane. I was so upset because it was space on that plane. If it was not space for my carry on there would be no complaintOverall
- I was made to check in my carry on because they stayed out front there was no more space. When I got into the plane there was space for my carry on. When we arrived at DCA to pick up my carry on I had a dent on my luggage
- Polite
- Miami-Washington
- Economy
- Loss: β¬350
- Desired solution
Other - I paid close to $600 MVST carry on. Now itβs damage with a dent. They made me check my carry said it was not enough space but when I get on the plane it definitely was and thatβs why I am complaining.
Gary C
Verified | Nov 1, 2025Tokyo-New York
Economy
Problems at airport
Collected bags at JFK almost 20 hours later than scheduled. A litany of issues. After a very long flight from HND, sat on tarmac at Dulles (the diversion destination) for ages because AA team at Dulles "weren't used to that type of aircraft". Finally got out, no communication from crew, had to rely on vague emails from AA. Inadequate communication about where to report next day and what time to pick up replacement flight. Unbelievably, I was scolded by AA staff next morning when checking in because I had removed the bag tags. I explained that nobody from AA told us not to do that - and in fact, nobody at AA told us anything. According to that rude man, it's just "common sense." Replacement flight from Dulles finally got off the ground over 2 hours later than scheduled. So we were made to wake up extremely early to get a shuttle bus from hotel at 5:30am for an 8am start that didn't even happen. The departure was delayed because they needed to clean the plane, and this required time because it's "a really big plane" that Dulles staff aren't familiar with. Then, after boarding, we sat on the tarmac for almost two hours -prisoners to incompetence - because the oil service team weren't familiar with this type of aircraft at Dulles airport, and then because "our presence was a big surprise" to the air traffic control team and they needed to adjust their flight plan. Basically 1/3 of my short trip to NYC was lost/ruined.- Tokyo-New York
- Economy
Jack Louis G
Verified | Nov 1, 2025West Palm Beach-London
Economy
My flight from PBI to ORD was delayed on take-off due to a distinct lack of fuel in the plane. This mean we got into chicago too late for me to get my connecting flight to LHR. I asked if there was a spare seat on another flight to LHR (this was BA - the airline I eventually flew with), however, this came to no avail. British Airways Flight 294 (AEEEKN) took off at 1810 on 10/28/2025 from terminal 3 at ORD. This was 20hrs and 25 mins later than I should of left - hence the expenses. I touched down in London at 0655 on 10/29/2025. My train ticket was also rendered invalid due to the days delay. All my additional expenses are highlighted in the pdf below. I have not claimed for expenses that would of been necessary even if the plane was not delayed. For example, I would of got the tube (from LHR to the train station - Kings Cross St Pancras) anyway regardless of the delay. Please get in contact if you have any questions or needed further infomation.
- West Palm Beach-London
- Economy
Kareamah I
Verified | Oct 31, 2025Montego Bay-Philadelphia
Economy
Problems at airport
american airlines canceled flights, was not helpful at all to help book us another, also they were rude.- Montego Bay-Philadelphia
- Economy
James J
Verified | Oct 31, 2025Charlotte-Scranton
Economy
Problems at airport
My flight was delayed over 3 hours after rescheduling the previous day to the following for the same issue- Charlotte-Scranton
- Economy
Laird D
Verified | Oct 29, 2025Philadelphia-San Juan
Economy
Technical problems
Yeah so they made us board a plane, then said itβs not working so we had to get off and get on a new plane two hours later. Then we sat on the plane on the tarmac confused for 3 hours because they were refueling the plane BUT then the flight attendants went over their legal time for working so they cancelled that flight. And then rescheduled for the morning at 8am. We stayed in a minute suite for 5 hours, some went to a hotel and others just sat at the gate overnight with nothing open. And then on the plane, they ran out of running water for washing hands in the bathroom. 4 hour flight turned into a 16 hour travel day- Philadelphia-San Juan
- Economy
Meilyng G
Verified | Oct 29, 2025Philadelphia-San Juan
Economy
Technical problems
American Airlines had us board a plane, then said itβs not working so we had to get off and get on a new plane two hours later. Then we sat on the plane on the tarmac confused for 3 hours because they were refueling the plane BUT then the flight attendants went over their legal time for working so they cancelled that flight. And then rescheduled for the morning at 8am. We stayed in a minute suite for 5 hours, some went to a hotel and others just sat at the gate overnight with nothing open. And then on the plane, they ran out of running water for washing hands in the bathroom. 4 hour flight turned into a 16 hour travel day.- Philadelphia-San Juan
- Economy
Patryce P
Verified | Oct 29, 2025Erie-Tampa
Economy
Not applicable / reservation agent
AA had to cancel my flight due to a hurricane in Florida. Safety first I rebooked my flight for the next week. When I spoke with the agent to do this, I asked to cancel my original flight and rebook. The agent told me this was not able to do and issued me a credit due to the difference of flight costs. This credit of $175 had to be used by October 7, 2025 or I would lose those funds. The ticket number is 0014444828422. Please advise on how we can rectify this situation. Patryce ParkerOverall
- Wonderful staff
- Erie-Tampa
- Economy
- Loss: β¬175
- Desired solution
Refund
James J
Verified | Oct 29, 2025Sydney-Scranton
Economy
Technical problems
I arrived at the airport at 8 50 and arrived by my gate at 10 Around 10 minutes later the airline stated that they were delaying it an unknown amount of time and after an hour and some minutes announced that its new time was 2 and a half hours later Which also caused problems with my connecting flights and resulted in me getting home a total of 5 hours later- Sydney-Scranton
- Economy
Enid L
Verified | Oct 25, 2025San Juan-Killeen
Premium economy
Bad weather- rebooked from 8C to 16F
Delay delay delay and rebooked on seat 16F . I paid $475.50 ONE WAY and appreciate being rebooked but not on seat 16F from my original seat 8C!Overall
- Seating from 8C to 16F when rebooked.
- Though there was a delay from SJU ( due to bad weather) the pilot did his best to get us on time to our connecting flights.
- San Juan-Killeen
- Premium economy
Anonymous member
Verified | Oct 24, 2025Tulsa-Houston
Economy
Terrible customer service bad
Was delayed and missed my connection in dallas and Chicago and missed the cruise this was the 2nd time this has happened to me with this airline- Tulsa-Houston
- Economy
- Desired solution
Other - October 4 2022 was going to Hawaii got ready to leave out of Tulsa Oklahoma Oklahoma flight was delayed. It was canceled. They put another flight in place and we almost miss our trip to Hawaii and on October 23, 2025 me and my wife weβre going on a cruise and our flight out of Tulsa Oklahoma was at 5 AM. The flight was delayed. Then the flight was canceled due to the mechanical issue they put us on another flight and we got to Chicago at 8:50 AM. The flight was leaving at 9:50 AM. We sat on the tarmac for 30 minutes and missed the connecing flight due to not being able to get off the plane.
Fiona P
Verified | Oct 24, 2025London-Traverse City
Economy
Successful claim
Influence by other flights
Travelled with several disability's previous stroke , walking issues due to back problems and caused undue stress , travelling alone without support and having to stay overnight in Chicago on my own I am seeking maximum compensation for the whole experience I had to go through and the loss of a days holiday and inconvenience it all caused by late arrival- London-Traverse City
- Economy
- Successful claim
Beverly H
Verified | Oct 24, 2025Dallas-Fort Worth-Houston
Economy
Atrocious Ethical decision making and complete lack of customer service and consideration
Yes, flight AA0650 was delayed nearly 2 hours due to AA incompetency and the priority for children to play football over the hard working passengers who arrived on time and prepared. It is not our responsibility to accommodate AA unprofessionalism, incompetence and poor business sense. Whomever made this call needs to be fired immediately.Overall
- An entire flight was delayed 2 hours, and forced to deplane and delisrespected because corporate values a football team more that every passenger on flight AA0650. Landing at nearly 2 am for handful of kids playing football is a complete abuse of power an
- Absolutely no positive
- Dallas-Fort Worth-Houston
- Economy
- Loss: β¬292.48
- Desired solution
Refund
Ashley B
Verified | Oct 23, 2025Dallas-Fort Worth-Madrid
Economy
Successful claim
No reason given
Flight was continuously delayed until it was announced it was decommissioned and cancelled per the gate agent. After finding another aircraft we continued to have more delays after booking rebooked- Dallas-Fort Worth-Madrid
- Economy
- Successful claim
Thomas V
Verified | Oct 23, 2025Dallas-Fort Worth-Madrid
Economy
No reason given
Flight was delayed and then decommissioned and/or cancelled and then rebooked, according to the gate agent. After 3 hours as they continued to push the new departure time they issued $12 vouchers for passengers.- Dallas-Fort Worth-Madrid
- Economy
Samantha H
Verified | Oct 21, 2025New York-Charlotte
Economy
Terrible customer service. And this was a total waste of my time and feel that my claim was denied because I'm an employee
My bag was damaged and after submitting a claim i was advised to take my damaged bag back to the airport for review after which they still denied my claim stAting it was normal wear and tear when it clearly isn't.Overall
- Bag was damaged
- Flight arrived early
- New York-Charlotte
- Economy
- Loss: β¬80
- Desired solution
Other - Replacement bag
Ana I
Verified | Oct 16, 2025Barcelona-Kansas City
Economy
Technical problems
On October 6th our flight AA743 from Barcelona to Philadelphia was initially delayed and finally cancelled. We were automatically rebooked for another AA flight next day October 7th, so arrived at our final destination Kansas City at 10:12 pm on October 7th, 24 hours late. The airline announced repeatedly at the gate that the plane had some maintenance issues. They took us to a nearby hotel for the night. We had to pick up the luggage, wait for the bus, carry the suitcases with us and do it again next morning. We are both elderly and it was exhausting. Thank you.- Barcelona-Kansas City
- Economy
Ann P
Verified | Oct 15, 2025Economy
no explanation of aborted landing
2 hour delay We were landing and suddenly pulled up, aborting the landing. We circled around for 25 minutes and finally landed successfully. No explanation was given.- Economy
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