American Airlines complaints: comments, page 8
573 comments
Cristina S
Verified | Jul 8, 2025
Economy
Stranded at Miami with no concerns of American Airlines
On July 1, 2025 my cousin, his wife and I intended to travel from San Jose, Costa Rica to Philadelphia with a stop in Miami. We left San Jose on time on AA flight 1788 and landed even 15 minutes earlier than scheduled at about 7:00 p.m. Upon reconnecting my phone in Miami, I received a message that our flight to Philadelphia AA2188, scheduled to leave at 9:01 p.m. had been canceled. After clearing customs my companions and I were directed to customer service area 5. The attending agent told us that the airline was not at fault and therefore we would not receive any kind of assistance for our increased expenses. She confirmed us on the same flight AA2188 48 hours later on July 3. She also told us that we could go on standby the next morning at 6:45 a.m. with me being the 12th on the waiting list and my companions 20th and 21st. Such uncertainty was not acceptable to us. After spending an extremely uncomfortable night at Miami Airport, we traveled to Philadalphia by Amtrak train. Though a way slower means to travel, we still arrived earlier than had we taken the confirmed flight of American Airlines. It was a costly alternative, though. The 3 of us spent $1,184 on the train tickets. American Airlines only refunded me $147.85. Considering that they offered me a travel voucher for more than $400 if I gave up my seat on the flight on July 3, I consider this an insult. It is disheartening how one gets the boot in case things do not go as planned.
- Economy
Devon V
Verified | Jul 1, 2025Economy
Horrible experience
It wonβt let me give less than a 1 start review. 4 hours on the tarmac with broken ac on a 90 degree day. No water service and extremely poor communication. Out of 6 flights on the trip 5 were delayed mostly due to American Airlines issues. Including another one we were stuck on the tarmac for 2+ hours for maintenance work and no working water system. Iβd rather be in a Spirit Airlines cargo bay than another American plane ever again. Poor performance and worse service.- Economy
- Desired solution
Refund
Apology / Voucher
Other
Stephan B
Verified | Jun 28, 2025Chicago-Gothenborg
Economy
No reason given
We missed our connected flight and it took the rest of that day. We should arrived 12.10 and got there18.15. When we got to Heathrow to change planes there was an representant from the airport that told us to go to the desk to get new tickets for a later plane, we also got vouchers from American airline with 10 pounds to get some food- Chicago-Gothenborg
- Economy
Ester B
Verified | Jun 27, 2025Chicago-Gothenborg
Economy
No reason given
The final arrival time at our final destination was 17:55, compared to originally planned 12:10. The delay caused me to miss out on a scheduled and paid for PT-hour I intended to go to for 13.50β¬. It was not refundable. I will say, the British Airway staff at Heathrow were very kind and nice to deal with, and the pilot on the LON-GOT flight apologised many times for the delay to make us feel better. The airline offered a 40β¬ voucher at Heathrow airport for food and drinks (10β¬ for each passenger in our company), which we used. I do not have a picture of the voucher, since they took it when we used it at Pret a Manger.- Chicago-Gothenborg
- Economy
Jeremy V
Verified | Jun 21, 2025Economy
Same day flight change and stand-bye options not available
As an Executive Platinum AA Awards member I am entitled to free same-day flight changes and stand-bye for others same itinerary flights. AA has now made this option ONLY available online and no customer service reps will assist with this. The problem is that AA doesnβt make the option available online either, so itβs a useless perk! What has happened to AA customer service?!? Itβs never been so terrible as it is now!- Economy
- Desired solution
Other
June H
Verified | Jun 19, 2025Economy
Got on plane around 3:30 closed doors 10 min later
Announced surprise your going to sit on the TARMAC 45min then another 30 min then 15 min slow drive to back of airport than sit forever. Person next to us irritated yells who the "F" puts us on flight locks the door and within 10 min explains we cannot leave..who's bright idea was that. Total 4 hours. Then we have almost 3 hour flight. Only explanation vague. My husband is over 6ft. which caused cramps and leg pains. Got up several times. Sits back down person in front of him lowers his seat causing more pain. Toward end of flight irritated person who yelled orders double Vodkas then loudly complains about cost. Got home around midnight. We are Seniors in our 70s this was not a good experience. Going to DC was fine coming home nightmare.- Economy
Jack O
Verified | Jun 19, 2025Economy
Death in the family
Booked the trip on June 3rd to visit my brother that was sick and 15 minutes later he passed away. We called American Airlines and explained the situation, spoke to a professional agent regarding the issue and she spoke to a supervisor and assured me the money was going to be refunded. I received an email on June 17 advising me we were not getting a refund. Below is a copy of the death certificate- Economy
- Desired solution
Refund
Expenses reimbursement
Robert N
Verified | Jun 18, 2025Paris-Philadelphia
Economy
Successful claim
No reason given
Flight for 5/19/25 cancelled on 5/18/25. Rescheduled for 5/20/25. Hotel at airport was already scheduled for 5/18/25 but not cancelable. Needed to schedule another airport hotel room on 5/19/25. No offers made for transportation, hotel or meals. Arrived at final destination on 5/20/25 approx 4pm. Luggage still in Paris however.- Paris-Philadelphia
- Economy
- Successful claim
Blessing M
Verified | Jun 17, 2025London-Austin
Economy
Successful claim
Technical problems
Hi AirAdvisor, I purchased a BA return ticket from the Edreams Travel Agency from Heathrow, London, UK to Austin-Bergstrom, US for Friday, 27th December 2024 and from Austin-Bergstrom, US to the UK for 8th January 2025 with the following details: Departure: 09:25. Heathrow (LHR) BA BA1520, Airline Reference: NYLZ67: Via 14:00 Β· Dallas Ft Worth International (DFW) Β· Dallas, United States: BA5786: To 16:51 Β· Austin-Bergstrom International Airport (AUS) Β· Austin, United States. The Return Schedule: Wednesday 8th Jan. 2025 15:30 Β· Austin-Bergstrom International Airport (AUS) Β·BA1681 16:44 Β· Dallas Ft Worth International (DFW) Β· Dallas, United States 18:30 Β· Dallas Ft Worth International (DFW) Β· Dallas, United States. BA192. Wednesday, 08 Jan. 09:40 Β· Heathrow (LHR) Β· London, United Kingdom. Thursday, 09 Jan. This flight schedule was cancelled more than five times up till 28th December 2024. I had to purchase another flight ticket through a friend the next day, 28th December, after two other cancellations. I have called and written Edreams and BA more than thirty times since January 2025 without success for my ticket refund and compensation. I also insured my travel with AXA Travel Insurance, but I have not received any insurance claim up till now. My claim reference is GB1-25-007950 - Information Regarding Your Travel Insurance Claim. This is very sad and unfortunate! Thanks- London-Austin
- Economy
- Successful claim
Patricia W
Verified | Jun 16, 2025Economy
Bag delay from Detroit to Miami Flight 1020 May 11, 2025
June 16, 2025 Patricia Walker - SECOND SUBMITT My recent travel on American Airline flight #1020 on May 11, 2025, was not a good experience. My checked bag was not put on the same plane as I. When I arrived in Miami, I was informed that my bag would be in Miami around 1:30 p.m. I informed the staff that I was going on a cruise and the last transport to the ship was at 12:30 p.m. I was then told that the bag could be delivered to the ship. However, this did not happen. I did not receive my bag until Wednesday after 3:00 p.m. I was on a cruise ship with nothing; therefore, I had to buy hygiene (toothpaste, toothbrush, soap, and clothes for three days which cost me 250.51 dollars. The ship did not sell sleepwear or underwear. I had to secure these items from my roommates, which I replace one I returned home (another $37.00). My bag was finally delivered to the ship on Wednesday afternoon, with a broken wheel and tears on the upper corners, $80.00 for luggage, no receipt. On the return flight my bag was overweight, because I now had the clothes I had packed for the trip plus the extra items I brought while waiting on my bag. This costed me $140.00, 40.00 +100.00). The flight home was uneventful. However, I have concerns because I will be flying on American Airlines in July this year. I have concerns will my bag arrive with me? There is no price for the mental frustration I suffered from buying and planning clothes for a cruise that I did not have until the cruise was halfway over. I was unable to dress appropriately for the special events nights in the dining room because I did not have my luggage and the ship did not sell semi formal attire. This entire experience was awful. My luggage was delivered to the airport one hour before the ship departed Miami, however no delivery to me although I had been told that it was possible to deliver my luggage before we left port, this did not happen. Words cannot express how it feels to plan a trip for months and have it ruin because you donβt have the proper clothing (not my fault) And I still do not understand why my luggage was put on a different plane than me.- Economy
- Desired solution
Patricia W
Verified | Jun 16, 2025Economy
Bag delay from Detroit to Miami Flight 1020 May 11, 2025
June 16, 2025 Patricia Walker - My recent travel American Airline flight #1020 on May 11, 2025, was not a good experience. My checked bag was not put on the same plane as I. When I arrived in Miami, I was informed that my bag would be in Miami around 1:30 p.m. I informed the staff that I was going on a cruise and the last transport to the ship was at 12:30 p.m. I was then told that the bag could be delivered to the ship. However, this did not happen. I did not receive my bag until Wednesday after 3:00 p.m. I was on a cruise ship with nothing; therefore, I had to buy hygiene (toothpaste, toothbrush, soap, and clothes for three days which cost me 250.51 dollars. The ship did not sell sleepwear or underwear. I had to secure these items from my roommates, which I replace one I returned home (another $37.00). My bag was finally delivered to the ship on Wednesday afternoon, with a broken wheel and tears on the upper corners. (baggage cost $80.00 no receipt). On the return flight my bag was overweight, because I now had the clothes I had packed for the trip plus the extra items I brought while waiting on my bag. This costed me $140.00, 40.00 +100.00). The flight home was uneventful. There is no price for the mental frustration I suffered from buying and planning clothes for a cruise that I did not have until the cruise was halfway over. I was unable to dress appropriately for the special events nights in the dining room because I did not have my luggage and the ship did not sell semi formal attire. This entire experience was awful. My luggage was delivered to the airport one hour before the ship departed Miami, however no delivery to me although I had been told that it was possible to deliver my luggage before we left port, this did not happen. Words cannot express how it feels to plan a trip for months and have it ruin because you donβt have the proper clothing (not my fault) And I still do not understand why my luggage was put on a different plane than me. However, I have concerns because I will be flying on with your airline in July this year. I have concerns will my bag arrive with me.- Economy
- Desired solution
Raymond D
Verified | Jun 8, 2025Economy
Retrieval of Golf Bags
after securing one check bag had to walk from gate C 26 to gate C4 get our golf bags then back to C-20 to secure a rental car! The time and energy securing our language was exhausting and time consuming! John Macry FF# 167DM44 Ray Doyle FF# 3FW2792- Economy
- Desired solution
Dragan L
Verified | Jun 4, 2025Economy
Luggage lost , never found and my family never get riesbursm
I paid to American Airlines $635 for luggage service for my family, American Airlines lost our luggage, never found luggage and never responded to pay us our belongings and memories of my family Itβs unbelievable We are hope that you will help us to get our reimbursements from American Airlines for our faulty belongings, Thank you very much !- Economy
- Loss: β¬10502
- Desired solution
Expenses reimbursement
Dragan L
Verified | Jun 1, 2025Economy
I paid $635 for luggage service to American Airlines
I am paid $635 to American Airlines for luggage service for my family, they lost our luggage, never found and I am requesting to pay me for my family lost belongings, Please contact me back on 623 476 9942 , Thank you- Economy
- Loss: β¬105020
- Desired solution
Expenses reimbursement
Aboubakar Y
Verified | May 31, 2025Economy
DAMAGED BAG
I am writing to formally request immediate resolution and compensation for two significant service failures that occurred during my recent international travel experience with American Airlines. As an active duty military service member and loyal AAdvantage customer, I am deeply disappointed by the series of policy violations, misinformation, and procedural failures that have left me without proper resolution for over ten days.
- Economy
- Loss: β¬350
- Desired solution
Cecelia L
Verified | May 30, 2025Economy
Connection flight
My family planned this special surprise Costa Rica trip as a gift for me for retiring after many years of being a registered nurse. It was scheduled for nonstop flight. How is American Airlines allowed to make it a connection which delayed me meeting my entire extended family in Costa Rica for my retirement party. I missed most of the party due to the connection. My daughter specifically scheduled a nonstop flight She also did a complaint to your company. Nobody really cared or responded with any type of compensation. I don't understand how American Airlines can treat customers like this. Very disappointing and ethical. I expect it more from this company- Economy
- Loss: β¬168
- Desired solution
Expenses reimbursement
Lorraine M
Verified | May 27, 2025Munich-Cincinnati
Economy
Successful claim
No reason given
With the 3.5 hours delay leaving Munich I missed the 1st connection flight in Charlotte SC to CVG. I also missed the next connection flight that was booked for me because of the delay due to not having enough time getting from one gate to the next. I was then booked on a flight that I almost made but when I got to the gate they told me boarding was complete and they can't let me on. I then was put on stand by which I also did not get on which made it no.4 connection flight I missed. I then was told to find and book a hotel on my own to spend the night and fly out the next day. No vouchers for hotel or ride to the hotel were offered and since I only carry cash and no credit cards tgis was a big problem for me. So instead of spending the night in a hotel I was booked on a flight to Louisville KY a couple of hours later where I arrived at midnight just to find out that my luggage was send to cvg. Not to mention my ride had to drive 2 hours to pick me up vs 30 minutes. And we had to drive back to the airport the next day to retrieve my luggage. This experience was a total nightmare. Arriving almost 11 hours later than planned my first 2 days of my family visit was not how I hoped it to be.- Munich-Cincinnati
- Economy
- Successful claim
Sheila C
Verified | May 26, 2025Economy
Hot,long walk service
Paid $35 for 2 seats 5a 6a plane changed them I had seats to the back my anxiety was on 10 never go pass row 7 changed everything walking to gate 30 asked for a ride to the gate one guy o I am going the other way get to the gate o here he comes with a ride with 2 people on it I am 61 of age I can't do all that walking though I was done but no they changed the gate to the other side of the airport now I am walking again no ride ringing wet buy the time I got down there my granddaughter was like granny your face is red next morning I couldn't do nothing..next law suite- Economy
- Desired solution
Joseph S
Verified | May 26, 2025Split-Charlotte
Economy
Successful claim
No reason given
Flight canceled same morning. Auto rebooked through Raleigh the next day. Was able to switch to a flight to Boston then Charlotte the next morning. No e-ticket received since rebooking occurred at the airline desk and they printed boarding passes.- Split-Charlotte
- Economy
- Successful claim
Patricia W
Verified | May 24, 2025Economy
Bag delay from Detroit to Miami Flight 1020 May 11, 2025
My recent travel on American Airline flight #1020 on May 11, 2025, was not a good experience. My checked bag was not put on the same plane as I. When I arrived in Miami, I was informed that my bag would be in Miami around 1:30 p.m. I informed the staff that I was going on a cruise and the last transport to the ship was at 12:30 p.m. I was then told that the bag could be delivered to the ship. However, this did not happen. I did not receive my bag until Wednesday after 3:00 p.m. I was on a cruise ship with nothing; therefore, I had to buy hygiene (toothpaste, toothbrush, soap, and clothes for three days which cost me 250.51 dollars. The ship did not sell sleepwear or underwear. I had to secure these items from my roommates, which I replace one I returned home (another $37.00). My bag was finally delivered to the ship on Wednesday afternoon, with a broken wheel and tears on the upper corners. On the return flight my bag was overweight, because I now had the clothes I had packed for the trip plus the extra items I brought while waiting on my bag. This costed me $140.00, 40.00 +100.00). The flight home was uneventful. However, I have concerns because I will be flying on American Airlines in July this year. I have concerns will my bag arrive with me?- Economy
- Desired solution
Fran B
Verified | May 21, 2025Economy
rude flight attendants
there was zero turbulence on the flight from dca to ohare and the flight attendant said there is no coffee on this 0600 flight bc of possibility of turbulence...what the hell?? there is possibility of turbulence on every flight!@!! in Chicago the ground crew said she was lying and there is no such rule!!!! how can there not be coffee at 0600???? on top of that the flight attendant looked EXACTLY LIKE TRUMP'S press secretary leavitt , who is a pathological liar...so it at least adds up...- Economy
- Desired solution
Other
Anita C
Verified | May 17, 2025Economy
my flight time leaving mbj was 10:53 the rep gave me wrong
time . rep said 1:00 pick up time at hotel was 10:05, driver was late 10:25. missed my flight. was sent to charlotte with a layover and then to dallas with a layover. plane coming from Houston was late to take me to cos. i got to cos at 1:30am- Economy
- Desired solution
Expenses reimbursement
Rhona D
Verified | May 17, 2025Orlando-Bordeaux
Economy
Successful claim
No reason given
The whole package was booked through British Airways as a fly drive. On the return journey the AA leg from MCO to MIA was fine but on arrival I found that the MIA to MAD was delayed by 4 hours. I went to Iberias check in desk to get my boarding pass. I asked the young man at the counter what was the cause of the delay and he just shrugged his shoulders. He handed me my boarding pass and I queried that I would miss my connecting flight (IB8700 16.00 hrs 19/10/24). He pointed to my boarding pass at which point I realized that my connecting flight had been changed to the following day (IB8696 07.20 hrs 20/10/24). I asked him if Iberia would provide overnight accommodation at Madrid for me and he said no. Iberia did provide a small sandwich meal in the departure lounge and the MIA-MAD eventually took off 5 hours late. As Iberia wouldnβt help me, I tried to find a BritishAirways help desk on arrival at Madrid but they only had check in desks with long queues. I therefore booked myself into a reasonably priced off site airport hotel. The flight the following morning from Madrid to Bordeaux was fine but the total delay to arrival at my final destination was over 15 hours. Also on arrival at Bordeaux my cases were not at the airport. Airport staff told me I would have to wait until 4pm for them to arrive. I explained that I had been travelling for 34hours so they agreed to forward them to arrive at my home address 2 days later (which they did). Overall I found Iberia completely unhelpful and unsympathetic to my situation.- Orlando-Bordeaux
- Economy
- Successful claim
Dr. Martin J
Verified | May 8, 2025Economy
flight delay and cancelation and lost bag
I am writing to formally express my frustration regarding my recent travel experience (AAdvantage #8CW466, Confirmation #HPJLZV). My April 2, 2025, trip to Killeen, TX was plagued with delays, flight cancellation, and extremely poor customer service at DFW. After being rebooked five hours later, I requested my original seat (which was unassigned) and was met with blatant rudeness from the gate agent. Upon arrival, my bag containing essential items including my CPAP machine did not arrive. Despite assurances it would arrive that night, it did not impacting my health and causing me to miss a contracted speaking engagement and awards presentation. This is not an isolated incident, but a recurring pattern of poor service, lost luggage (including bags with firearms), and inconsistency that has eroded my confidence in American Airlines. This is my third time filing this complaint because to date I have not received any feedback- Economy
- Desired solution
Andrew W
Verified | May 5, 2025Economy
Disrespectful ticket counter attendant
When I arrived at airport I, a notice was sent to my phone that my flight was rescheduled. When I went to the ticket counter to make sure I recived a window seat as originally purchased, I was reassigned to a middle seat and when I asked if I can atleast get extra room I was granted this request- which was an acceptable comprimise. However, the attendant was hostile and indicated that I should thank her for changing my seat. First of all, I did'nt change my seat to begin with. Why should I have to go through the indignity of thanking a disrespectful attendent for changing my seat? What can we do about this? Andrew Woods,
- Economy
- Desired solution
Apology / Voucher
Himanshu K
Verified | May 3, 2025Economy
DOWNGRADED
1.PREST/MICHAEL JENSEABLA MR 2 AA1527 D 02MAY 5 PLSMIA HK1 1520 1720 02MAY E AA/QEKRNQ 3 AA1900 R 05MAY 1 MIAPLS HK1 1035 1240 05MAY E AA/QEKRNQ 001-6075531318 6 SSR NSST AA KK1 PLSMIA/13F,P1/S2 SEE RTSTR 7 SSR ADTK 1A KK01 AA WILL CANCEL IF NO TKT BY 0715 01MAY CST 8 SSR OTHS 1A PLZ UPDATE ITIN BY XXL ALL HX SEGMENTS 9 SSR OTHS 1A HX CANCELED DUE TO SYSTEM OR PASSENGER ACTION 10 SSR OTHS 1A HX DELETE HX SEGS FROM PNR TO KEEP RES IN SYNCH 11 SSR OTHS 1A CANCELED AA DUE LACK OF TICKET 12 SSR ADTK 1A KK01 AA WILL CANCEL IF NO TKT BY 1022 02MAY CST 13 SSR DOCS AA HK1 P/GBR/012345678/GBR/30JUN85/M/14APR26/JOHNSO N/ SIMON/JEAN PAUL/H
- Economy
- Loss: β¬1100
- Desired solution
Marco B
Verified | Apr 22, 2025London-Miami
Economy
Successful claim
No reason given
The airline said that one of the toilets was malfunctioning and that they needed to replace a part of the toilet. The airline made us pre board 1 hour before the flight and then announced that we had to leave the gate and go back to the main waiting area while. The airline did not know how long this was going to take, they only provided an estimation of how long it would take and kept delayed the flight. I missed my mumβs birthday party because of this. The airline provided no care whatsoever.- London-Miami
- Economy
- Successful claim
Diego D
Verified | Apr 18, 2025Economy
Horrible Service at aircraft
The aircraft didnβt provide any type of refreshments during the whole trip, not free or to buy, the air flight attendants didnβt pass by the seats at any time during the flight to ask how we were doing etc. then we arrive to the Miami airport and we canβt get off the plane for more than 30 mins because all doors are in use (I understand they canβt control this) but it would have been nice to have at least water to drink, I always flight with American Airlines and this had never happened before- Economy
- Desired solution
Brigid T
Verified | Apr 16, 2025London-Los Angeles
Economy
Successful claim
No reason given
Received notification of flight delay on 3/29 of almost 4 hours. Didn't change flight because it would still leave at a reasonable time. Overnight, flight was cancelled. No explanation given. Rebooked for next day but had to spend money on flight upgrade for comparable seat from previous flight, plus hotel, transit, food, etc.- London-Los Angeles
- Economy
- Successful claim
Paula S
Verified | Apr 14, 2025Economy
Our flight from Phoenix to Miami was going really well and l
It was the arrival in Miami that was a problem we landed at 7:15 PM and had to wait an hour for a gate to open up so we sat on the ramp waiting patiently. We got to gate E 14 and the jet Bridge was broken. We sat another half hour while somebody figured out how to fix that all in all we were an hour and a half late and otherwise perfect flight- Economy
Donald M
Verified | Apr 5, 2025Frankfurt-Baltimore
Economy
No reason given
Airline told me that there was nothing they could do. I sat in Frankfurt for several hours. Then in Charlotte for almost 6 hours waiting due to the delays. This isn't how you treat customers with zero context or transparency on why they are being made to wait around.- Frankfurt-Baltimore
- Economy
Angela B
Verified | Apr 4, 2025Economy
Flight Cancelled, not provided accommods or a flight home!
Flight was to depart at 10pm. Not advised of cancellation until 3am after the flight landed. No flight crew. No accommodations were provided. Next flight offered home was 18 hours later. Had to take a flight to Boston the next day and a train to PWM. Slept on the floor with mice. The manager refused to help her agent even while he begged for assistance.- Economy
- Loss: β¬500
- Desired solution
Refund
Nikki A
Verified | Apr 4, 2025Dublin-Las Vegas
Economy
Successful claim
Technical problems
We had travelled to Dublin the night before thee flight to receive an email at 0203am that the flight was cancelled We had paid for extra leg room seats and have been unable to get these on the aer lingus flight which we were rebooked on to- Dublin-Las Vegas
- Economy
- Successful claim
Ruth T
Verified | Apr 4, 2025Dublin-Las Vegas
Economy
Successful claim
Technical problems
Our flight was cancelled at 02:03am on3 April when our flight was at 12:40 on 4 April. We had already travelled to the airport and stayed in hotel. We had paid for extra leg room on the Dublin to Dallas flight due to a back injury. We were unable to avail of this leg room on the rebooked flight with aer lingus.- Dublin-Las Vegas
- Economy
- Successful claim
Sofia B
Verified | Apr 1, 2025Economy
I had a flight on December 13 that I ended up moving to
Good morning, My name is Sofia Barroso Martinho Goncalves Sa, my Aadvantage member is R55DD96. I had a flight on December 13th that I ended up moving to December 9th as you can see on the screenshots. I talked on the phone with an American Airlines agent, and she told me I would get reimbursed $400 because I was changing the flight to a cheaper day. I never got the money back. I thought it would be a credit for my next flight, but I do not have received anything. I called 5 minutes ago, and they told me to write an email explaining everything. Best, Sofia Sa
- Economy
- Desired solution
Refund
Expenses reimbursement
Helga S
Verified | Mar 13, 2025Economy
Formal Complaint Regarding Canceled Flight β JFK to London H
I am writing to formally express my dissatisfaction regarding the cancellation of my scheduled flight with American Airlines on February 8, 2025. The details of my flight are as follows: Flight Number: Iberia 4222 (Operated by American Airlines) Booking Reference: [Insert Booking Reference] Scheduled Departure: February 8, 2025, at 8:35 PM (JFK - New York) Scheduled Arrival: February 9, 2025, at 8:35 AM (London Heathrow) Passengers: Andreas Martin Hofer, Helga Susanne Sieberer-Hofer, Ashley May Sunshine Hofer, William Christopher Hofer, Jack Mason Hofer Unfortunately, my flight was subject to a series of delays and mismanagement, leading to a last-minute cancellation at an extremely inconvenient hour. The sequence of events was as follows: Initial Delay: The departure was delayed due to the need for a crew member replacement, as a flight attendant became unavailable due to illness. Deicing Delay: After the crew replacement, the aircraft had to undergo deicing, causing further delays. Gate Return: After deicing, we were taken back to the gate and informed that passengers could leave the aircraft to stretch their legs if they wished. Second Deicing: Upon reboarding, the plane had to undergo deicing once again, further prolonging the delay. Return to Terminal: Shortly before takeoff, while already on the runway, we were informed that the aircraft had to return to the terminal. The reason given was that the crew was not permitted to work overtime due to company policy. At this point, it was already 2:00 AM. Lack of Proper Assistance: Upon arrival at the gate, a representative was handing out information sheets with a hotline number, but no further support or clear guidance was provided. The hotline itself was not operational, as no one answered the calls. Minimal Refreshments: While on the aircraft, we were offered only two glasses of water and a small packet of cookies, which was insufficient given the extended waiting period. Lack of Staff and Rebooking Issues: We were informed that we had to check in again for an alternative flight, but there was no available airline staff to assist us, as their shift did not begin until 3:00 AM. This left us stranded and uncertain about our next steps. Delayed Rebooking and Lack of Accommodation: When staff finally arrived, we were rebooked on a flight for Sunday, February 9, 2025. However, no hotel accommodation or meal vouchers were provided by the airline, leaving us to cover all additional expenses ourselves. Impact on Personal and Professional Obligations: Due to the delay, we had to inform both our workplaces and schools that we would be arriving a day later than planned, causing additional inconvenience and disruption. Additionally, I had to take an extra holiday day off from work due to the flight disruption, which resulted in further personal inconvenience and loss. This level of disorganization caused severe inconvenience and distress to all passengers on board. Furthermore, we were left stranded without adequate support, alternative travel arrangements, or proper compensation at the time. According to passenger rights under both U.S. and EU regulations (EC 261/2004), I am entitled to compensation and reimbursement for the unforeseen costs incurred due to this cancellation. I hereby request the following: Compensation in accordance with EC 261/2004, considering that my flight was canceled without adequate prior notice. Reimbursement of additional expenses, including [hotel accommodation, meals, transportation, etc. β include receipts if applicable]. A detailed explanation of why my flight was canceled and why I was not given suitable rebooking options promptly. I expect a prompt resolution to this matter, including the compensation and reimbursement as outlined above. Please provide a response within 14 days from the date of this letter. I trust that American Airlines values its customers and will take the necessary steps to resolve this complaint fairly. I look forward to your prompt response and resolution of this matter. You may contact me at [Your Phone Number] or [Your Email] should you require any further information. Sincerely, Helga Sieberer-Hofer
- Economy
- Desired solution
Virginia G
Verified | Mar 11, 2025Economy
TUL to PHX. Delayed, cancelled, downgraded
My flight from TUL to DFW was cancelled and delayed 4 times prior to cancelling. My flight from DFW to Phoenix was also delayed. In addition, I was downgraded for BOTH of these flights from Business Class to Coach, without my knowledge, and without anyΒ refund. $260.68 does not account for all three of these situations.
- Economy
- Desired solution
Jessica Z
Verified | Mar 6, 2025Economy
Denied seat assignment for minor child to accompany parent.
I was given boarding passes that separated my minor child from me, the mother. My child is 8 years old DOB: 11/08/2016. We only have two passengers on our reservation , myself and my child. When inquiring at the gate associate employee why we were separated and how this could even be legal considering the young age involved, I was told I needed to pay for seating assignments. I was never informed that this is a standard practice, and since researching American Airlines and DOT websites, both confirmed that this is in fact illegal and I was definitely and factually not in the wrong to be seated next to my young child. American Airlines completely neglected ethical standards and intentionally placed my child in harms way. AA did absolutely NOTHING to resolve THEIR mistake and even told me that I had to pay for a service that doesnβt exist in the least bit for parents and their childβs seating. My child vomited while in the air on the last flight. How can a mother make her child safe when I physically was restricted from doing so? What a biohazard! Also, baggage agent would not print out my boarding pass which could have easily alarmed the employee to prevent this type of situation in the first place. The employee could have viewed both of our tickets and changed them, legally as they are supposed to do. I was told by the gate agent to check with their AA information desk upon my layover to change seats for the second flight, but there was absolutely NO ONE working at their βhelp kiosk.β Waited at the gate for an agent to arrive, in which they showed up 5 min to boarding time and said there is nothing they can do and I needed to buy assigned seating tickets at an additional charge bit that wasn't even available since the flight was literally boarding. They have zero interest in making their mistakes right, following the law, safety of their customers, or any responsibility for doing the work they are hired for.- Economy
James H
Verified | Feb 27, 2025Economy
American Airlines
Our flight was delayed due to weather. when they rebooked our fight from ord to srw we got downgraded from first class to coach when asked about the difference in price was told I had to contact customer service. I paid $1400..(each for 2 tickets) for first class. when cs worked on this I out of the blue got a $160 refundon each ticket. I find it hard to accept only a $160 refund on a $1400 ticket. now I'm being told nobody can do anything as the refund dept issued a 160 credit. I can not seem to get to talk to a supervisor. I find it hard to believe that if i had booked a ticket in coach it would have been $1240. Then to add to this the night before I was to return to lse I got a call from AA asking if I could do a bump to help with a over booking. THEY OFFERED ME A $500 VOUCHER - really but I get only $160 to go from first class to coach, what is wrong with this picture. I have flown your company many times over the years and never had this kind of treatment. Im more than willing to talk with you about a couple vouchers to help cover the "2" ticket purchase for $1400 each.- Economy
Clara T
Verified | Feb 25, 2025Economy
More than 12 hours Delay - Dallas
My flight (AA97) was delay more than 12 hours. The lack of communication is unacceptable. They didn't take responsibility for anything. They offer no compensation or redress.
- Economy
Krzysztof S
Verified | Feb 24, 2025Economy
on February 20 2025 I was not passenger list
On February 2025 i was supposed to fly from Warsaw to Tampa. AA LIYQSO ORBITZ ITINERARY 728423385476645 TICKET 0017015170185My wive postponed her ticket until May 30 2025. When she called AA telephone 22-584-4292 , she was informed that my flight was canceled due to delay, this is not true , I could have bought a ticket for the same flight for price about $2000. My wife arranged a ticket for the next day 02/21/2025. Friday , 21 205 American confirmation LIYQSO Finnair code 3PQGQ. According to AA policy I am Entitled to compensation. I was delayed in Tampa 24 hours plus stress. Best regards Krzysztof Staniszewski- Economy
Janice C
Verified | Feb 17, 2025Economy
Connection denied
Landed in CLT concourse E depart flight in concourse C - 17 min walk - had to wait for βcarry on β as all flight on CRJ was valet only- asked fate agent at land to please call down awaiting bag she said - donβt worry all are connecting. They are aware as you came off American β arrived 1107 for 1120 take off - no admittance. And rebook option is 5 hours later. Missed day one activity and a dinner - the connection is impossible-And should not be allowed - also improper guidance at gate - the fact Iβm missing 1 day of 3.5 days is unacceptable. I did ask to be booked on another carrier was told not an option ( could repay whenever I wanted and get credit from Aa. Nothing avail near same price)- Economy
Natallia A
Verified | Jan 31, 2025London-New York
Economy
Successful claim
No reason given
After travelling 5 hours from Middlesbrough to London Heathrow when we arrived at Heathrow our flight was cancelled and was only told when we arrived. We were then told to stand in a Que and as we got to the front desk we were told we were being transferred onto an American Airlines flight which was very disappointing due to the fact we booked with virgin atlantic directly to fly with them. My partner works as a carer on minimum wages and unfortunately had to put holidays in for this 3 months in advance to get someone to cover for her. We also saved very hard to be able to afford to go here and due to our current circumstances itβs a once in a lifetime trip at this moment in time and to face the fact that we nearly lost this opportunity is very disappointing. We were left with no other choice other than to get on the American Airlines flight which we were very unhappy about as we could have got on an American Airlines flight for alot cheaper than what we paid for virgin atlanic.- London-New York
- Economy
- Successful claim
Bradley A
Verified | Jan 31, 2025London-New York
Economy
Successful claim
No reason given
After travelling 5 hours from Middlesbrough to London Heathrow when we arrived at Heathrow our flight was cancelled and was only told when we arrived. We were then told to stand in a Que and as we got to the front desk we were told we were being transferred onto an American Airlines flight which was very disappointing due to the fact we booked with virgin atlantic directly to fly with them. My partner works as a carer on minimum wages and unfortunately had to put holidays in for this 3 months in advance to get someone to cover for her. We also saved very hard to be able to afford to go here and due to our current circumstances itβs a once in a lifetime trip at this moment in time and to face the fact that we nearly lost this opportunity is very disappointing. We were left with no other choice other than to get on the American Airlines flight which we were very unhappy about as we could have got on an American Airlines flight for alot cheaper than what we paid for virgin atlanic.- London-New York
- Economy
- Successful claim
Charles Thomas H
Verified | Jan 22, 2025Economy
flight from MEX to MIA was delayed so missed LHR flight
My flight from Mexico City (AA505) to Miami on Sat 20th July 2024 @ 13.55 was delayed so I missed my connecting flight (AA56) from Miami to LHR @ 21.05. American Airlines rescheduled a flight with BA on the next day. They did not automatically provide any accommodation or food which I eventually managed to get get refunded by AA. I requested compensation for the delayed flight back to London (BA 0206 17.20 on Sunday 21st July 2024) from AA under 'The Airline Passengers' Bill Of Rights whereby I believe I am entitled to a full refund including taxes on any flight to, from or within USA that is significantly delayed. Their response was 'since I opted to continue with my alternative itinerary, a refund is not applicable as my ticket was fully used' Is this response from American Airlines true, or am I entitled to a partial/full refund?
- Economy
- Desired solution
Refund
Kaitan A
Verified | Jan 22, 2025London-Chicago
Economy
Weather conditions
I was informed the morning of the 2:10pm flight that the departure was delayed to 6:25pm. It was widely reported that American had a major shutdown on 24th December for an IT issue and I suspect that impacted my flight as well, not just weather. Our landing was delayed by over 4 hours and I missed by father's 87th birthday celebration in Chicago- London-Chicago
- Economy
Maria S
Verified | Jan 20, 2025Dallas-Fort Worth-Mexico City
Economy
No reason given
THE FLIGHT WAS DELAYED. ONCE WE GOT ON BOARD, THE PLANE WAS READY TO TAKE OFF BUT THE AIRCRAFT RETURNED BACK FOR SOME REASON THEY NEVER INFORMED PASSENGERS- Dallas-Fort Worth-Mexico City
- Economy
Joan C
Verified | Jan 14, 2025Economy
Would not let me board and I had a boarding pass.
I was going to Texas because my little sister passed away. When I got to my gate "C" I and my sister were informed that our gate changed to "A" we had 55 minutes to get to the gate. My baby sister was so overwhelmed by everything. I struggled to hold back my tears. We get to gate. My sister check in and got boarding pass. I had my boarding pass on my phone. I decided to check to make sure my boarding pass was good. I gave the ticket counter my ID she typed in my info and gave me a pass. I board first and then my sister. The lady started yelling "STOP" we can't have two Linda Collins. I said I'm Joan it says Linda on both boarding pass. They told me to step back. Everyone including stand bye. We I said can I go "No" you have go on the 5am flight tomorrow! Why? No more room. I need to tell my sister, you can't on plane please tell her.They door is closed. You need to call her. I started to cry I'm 71 years old. The rudeness of your staff is unbelievable to treat your customers like this. I will never fly with America again. I'm also sending a copy of my boarding pass.
- Economy
- Desired solution
Expenses reimbursement
Jennifer C
Verified | Jan 14, 2025Milano-Little Rock
Economy
Successful claim
Our flight from Milan to JFK was delayed 1.5 hours causing us to miss our connecting flight from JFK to Dallas. There were no more flights available for that day, so American put us up in a hotel for the night and we had to fly out the following morning with none of our luggage.
- Milano-Little Rock
- Economy
- Successful claim
Katherine S
Verified | Jan 13, 2025Economy
24-hour delay: AA Flight 1064 at ILM caused missed medical a
On November 17, 2024, my flight, American Airlines 1064 from CLT to ILM, was delayed for over 24 hours due to what the airline admitted was a controllable delay (literally a closet was broken on the aircraft). Despite federal regulations requiring meal, lodging, and transportation vouchers for such delays, none were provided. This delay forced me to reschedule a crucial medical appointment for an ongoing issue, moving it from November to February 2025, leaving me without vital medication during this time. Additionally, American Airlines offered a mere 7,500 AAdvantage miles in compensationβinsufficient to cover the financial and emotional toll of the delay.
- Economy
- Loss: β¬290
- Desired solution
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