American Airlines complaints: comments, page 11
573 comments
Tracey G
Verified | Aug 3, 2024
Lisbon-San Francisco
Economy
Technical problems
Flight was cancelled on 6/20/22 due to mechanical problems and they rebooked us next day. Sat at airport in Lisbon 7 hours before they told us, made us make our own flight home .
- Lisbon-San Francisco
- Economy
Akinwale J
Verified | Aug 3, 2024Windsor Locks-Houston
Economy
Flight AA1106 delayed caused total delay of 9hrs
Hello, On 30th July Trip: BDL to IAH (connecting flight PHL) Flight AA1106 8.00am to 9.13am BDL to PHL - delayed And affected connecting flight AA2778 11.02am from PHL to IAH. I was eventually rerouted and didnβt get to IAH until past 10.00pm going with another flights. 9.10am BDL - 12.24pmDCA - 3.39pmCLT - IAH This is quite unfortunate as I couldnβt meet up with deadlines and appointment I had that same day. I would appreciate a compensation from the team. Thanks Advantage member: XU310U2
- Windsor Locks-Houston
- Economy
James G
Verified | Aug 3, 2024Lisbon-San Francisco
Economy
Technical problems
Our departure was for 6/20/22 in early afternoon. Flight was canceled to PHL for mechanical issues at Lisbon airport at 5pm. We were rebooked for 6/21/22. Spent night in Lisbon and flew out 6/21/22. We were inconvenienced.- Lisbon-San Francisco
- Economy
Cody J
Verified | Aug 2, 2024Charlotte-Miami
Economy
Airport lost luggage
Me and wife flew to Miami for a cruise, we had carry on bags and they ran out of room and we where told they had to be checked in, they only returned with 1 bag tag and told us both bags would be on the tag, when we arrived in Miami or bag wasnβt there. It had been incorrectly tagged with someone elseβs information, the airline lost our luggage and we had to spend 470$ out of pocket right before or vacation even started, that already hindered our vacation plans and spending. Was told we could be refunded from the airlines for the purchases and have yet to be able to get a clear answer on how to get a refund for the items we where forced to buy out of necessity- Charlotte-Miami
- Economy
- Loss: β¬470
- Desired solution
Cody J
Verified | Aug 2, 2024Charlotte-Miami
Economy
Lost luggage, had to spend a lot of money before vacation
Me and wife flew to Miami for a cruise, we had carry on bags and they ran out of room and we where told they had to be checked in, they only returned with 1 bag tag and told us both bags would be on the tag, when we arrived in Miami or bag wasnβt there. It had been incorrectly tagged with someone elseβs information, the airline lost our luggage and we had to spend 470$ out of pocket right before or vacation even started, that already hindered our vacation plans and spending. Was told we could be refunded from the airlines for the purchases and have yet to be able to get a clear answer on how to get a refund for the items we where forced to buy out of necessity- Charlotte-Miami
- Economy
Cody J
Verified | Aug 2, 2024Charlotte-Miami
Economy
Airline tagged or bags wrong and lost them
Me and wife flew to Miami for a cruise, we had carry on bags and they ran out of room and we where told they had to be checked in, they only returned with 1 bag tag and told us both bags would be on the tag, when we arrived in Miami or bag wasnβt there. It had been incorrectly tagged with someone elseβs information, the airline lost our luggage and we had to spend 470$ out of pocket right before or vacation even started, that already hindered our vacation plans and spending. Was told we could be refunded from the airlines for the purchases and have yet to be able to get a clear answer on how to get a refund for the items we where forced to buy out of necessity- Charlotte-Miami
- Economy
- Loss: β¬470
- Desired solution
Vanessa F
Verified | Aug 2, 2024Brussels-Bozeman
Economy
Technical problems
The flight was initially announced as delayed approximately less than 1 hour before the originally scheduled departure time. After several hours of delays incrementally announced to passengers the flight was finally declared cancelled and the airline provided passengers with a hotel stay including dinner and breakfast. The flight cancellation and adjusted re-booking resulted in a 2 day delay in arrival at the final destination and a missed family reunion.- Brussels-Bozeman
- Economy
Patricia C
Verified | Jul 30, 2024Miami-Freeport
Economy
Flight delay/ No AC
Boarding began at 11:30. I was one of the first groups to board and then the flight was delayed for over an hour. We sat on the runway without AC all that time to the point where I began hyperventilating because it was so hot. I am extremely claustrophobic and seeing myself in the middle of two people all the plane windows closed without any AC running put me into a panic attack. I buzz for the flight attendant and all he did was offer me water. I asked to please turn on the AC and, he said he would speak to someone about it. He later came on and apologized and said it was due to the fact that we were on an old aircraft and they can be temperamental. I donβt think this is a good reason for any passenger to have to sit without a seat on a runway for over an hour and throughout the flight because the AC was never turned on throughout the flight. I was not the only passenger complaining there were other issues on the plane and flight attendants were not very accommodating at all. Customers pay plenty of money, especially when you upgrade to preferred seating in order to get treated well I am extremely disappointed with the service on this particular flight. Iβve always traveled with American Airlines never once had an issue like this, I truly believe that I deserve some type of compensation for what I was put through. I used the 45,000 miles on airfare plus tax which brings the cost to about 440 a ticket. This was not the type of experience you want for that price.- Miami-Freeport
- Economy
- Desired solution
Mona D
Verified | Jul 30, 2024Willemstad-Miami
Economy
Illness
I purchased 3 tickets for December 31, 2024 from Curacao to Miami. Our daughter is ill and can't travel. American Airlines told us to cancel the ticket and ask for refund. I told them start with her ticket to see if they will actually refund us. They separated our tickets and I cancelled her ticket but they won't refund her ticket. I sent an email from her doctor to say she can't travel due to her illness and they haven't responded. I email, called, chatted and no one will get back to us. I will not stop until this is resolved. I emailed the Chief Operating Officer and his office did not get back to me.- Willemstad-Miami
- Economy
- Desired solution
Refund
Sara R
Verified | Jul 30, 2024Phoenix-Fort Myers
Economy
Flight Cancellation
I am just trying to get something in writing that states that AA1976 on May 22, 2024 Phoenix to Dallas was cancelled. American Airlines has given me a refund but I had to use my travel insurance since I had to get another flight with another airline as American Airlines couldn't even guarantee getting us home for at least two days later and they need something in writing stating that the flight was cancelled. Thank you.- Phoenix-Fort Myers
- Economy
Claudette B
Verified | Jul 29, 2024Kingstown-Miami
Economy
payment declined
my credit card was declined, but i went to my bank to release the fund, i am not sure how to retry payments. how do i retry my payment? and what do i do next- Kingstown-Miami
- Economy
- Desired solution
Other
Jesse R
Verified | Jul 27, 2024Schonefeld-Orlando
Economy
No reason given
My original itinerary had me flying from Berlin, Germany to Daytona Beach, Florida. My flight from London to Charlotte was 45 minutes late meaning I missed my connection to Daytona Beach. I was scheduled on the next flight to Orlando (AA 2902). This is where it all fell apart and I incurred many expenses. First expense: A non-refundable hotel in Orlando was booked immediately after being rebooked on AA 2902 (no transport to my mothers in Daytona Beach was possible at such a late hour.) Then AA 2902 was delayed 8 hours. As soon as this was announced I booked a hotel in Charlotte. 45 minutes after the flight was delayed/cancelled, I received an offer for a voucher for a hotel. This timing was far too late. Because AA 2902 was rescheduled to fly at 6 am the following day, Thurs. I had to take an Uber a 4 am as no hotel shuttle service was available at such an early hour. (Of course AA 2902 did not take off at 6...we had to change planes and did not leave till 7:15 or so.) Because I was rescheduled by AA staff to Orlando (and not my original destination Daytona Beach). I had to book a bus from Orland to Daytona Beach.- Schonefeld-Orlando
- Economy
Maggs L
Verified | Jul 27, 2024Washington-Jacksn Hole
Economy
DCA
Customer Relations American Airlines Subject: Demand for Reimbursement Due to Flight Cancellation - 796 June-27-2024 Dear American Airlines Customer Relations, I am writing to formally request reimbursement for expenses incurred due to the cancellation of my flight [Flight Number] from Washington D.C. to Jackson Hole, Wyoming, on [Date of Flight]. Despite providing receipts totaling $ 1031.61 for non-refundable accommodation, clothing, and food expenses, I have only been offered $50 as compensation, which is insufficient to cover my losses. Under U.S. Department of Transportation regulations, airlines have specific obligations to their passengers in cases of flight cancellations, particularly when the airline is responsible for the cancellation. I also reference the following legal principles and guidelines: Contract Law and the Contract of Carriage: According to the contract of carriage, airlines are required to either provide the service agreed upon or compensate passengers for the failure to do so. The non-refundable nature of my hotel reservation, clothing purchases, and food expenses should be fully compensated, as they were directly caused by the cancellation of the flight for which I had a confirmed reservation. Consumer Protection under Federal and State Laws: Maryland's consumer protection laws, in addition to federal guidelines, protect consumers against unfair and deceptive practices. Offering $50 compensation for expenses significantly exceeding this amount does not constitute a fair resolution, especially considering the documented costs provided to your company. Airline Passenger Rights: The U.S. DOTβs guidelines on airline passenger rights suggest that passengers affected by cancellations, especially when they result in overnight delays, are entitled to reasonable reimbursement for accommodations and other necessary expenses. My documented expenses clearly fall within this scope. I request full reimbursement of $1031.61 to cover the costs incurred due to the cancellation. Should this issue not be resolved to my satisfaction within 14 days, I will be left with no alternative but to pursue further action, which may include filing a complaint with the U.S. Department of Transportation and seeking restitution through Maryland's small claims court for the total expenses and any additional costs incurred. Please respond promptly to confirm the reimbursement process. I look forward to a swift and amicable resolution. Sincerely, Disappointed Maggs- Washington-Jacksn Hole
- Economy
- Loss: β¬1031.61
- Desired solution
Tena M
Verified | Jul 26, 2024Austin-New York
Economy
two canceled flights
I am writing to express my profound dissatisfaction with the experience my travel companions and I had with your airline over the weekend of July 19th. The chain of events and subsequent mismanagement have not only caused us significant inconvenience but have also resulted in considerable financial losses. Our ordeal began with the cancellation of our initially booked flight on Friday, July 19th, from LAS to JFK with a stopover at CLT (Confirmation code: CFXMPG). We were rescheduled to fly on Sunday, July 21st, via AUS to JFK. However, upon arrival at the airport on the 21st, we discovered that the AUS to JFK leg of our journey had been canceled as well. Subsequently, the airline attempted to rebook us on multiple flights, all of which were canceled: A flight from AUS to LGA via DFW on Sunday, July 21st, which was canceled. A flight from AUS to LGA via CLT on Monday, July 22nd, which was canceled. Ultimately, the best option offered was a flight to PHL via BNA on Sunday, July 21st. We accepted this alternative in an attempt to get closer to JFK, where we had already missed our connecting flights to Europe on both Saturday, July 20th, and Sunday, July 21st. Upon finally arriving in PHL, we incurred additional expenses to travel to JFK by bus. Furthermore, the following day (July 22nd), despite not being informed, we were scheduled on additional flight from PHL to BOS which we did not attend. There were six of us traveling together, and the disruption to our travel plans caused us to miss our flights to Europe twice, leading to significant financial losses due to the cost of food, taxis, buses, and the additional expenses incurred due to the delays and cancellations. Given these circumstances, I am requesting a full refund for our original flight tickets. Additionally, I am seeking compensation for the following expenses: The cost of bus transportation from PHL to JFK. All taxi fares incurred due to the delays. The baggage check-in fees charged on July 22nd. Any other incidental expenses related to this situation.- Austin-New York
- Economy
- Loss: β¬650
- Desired solution
Refund
Gillian Neil B
Verified | Jul 25, 2024London-Dublin
Economy
Successful claim
Problems at airport
The BA assistants at the gate provided me with this link, so I didn't contact the airline directly. I was unable to board my flight due to oversold tickets and had to wait two hours for the next plane. This was a significant inconvenience as I was traveling to Ireland for a wedding with close friends of the bride and couldn't board the plane with them.- London-Dublin
- Economy
- Successful claim
Michele S
Verified | Jul 25, 2024Philadelphia-Dublin
Economy
Philadelphia unprofessional employees disrespectful
Our flight from Pittsburgh to Philadelphia gates were changed we had to run unexpected lengthy way through airport. 4 people in our group made it to the gate, 2 people were a few minutes behind because a child fell on the moving walkway and were unable to get around. The employees seen us coming and shut the door and would not let us board the plane. The plane set there for at least 20 minutes to get our bags off instead of waiting a few seconds for us to get on. Meanwhile our replacement flight London to Dublin on british airways we waited 20 minutes on people that were late from their previous flight. Unacceptable treatment from staff. Another couple missed the same flight as us because their plane had to divert Lansing to not have an accident. They were assured that the plane would wait for them, but they were also refused to board and had to take flight to London then dublin total of 9hours lost because the staff wouldn't give us 2 minutes knowing we were on our way and they seen us coming.- Philadelphia-Dublin
- Economy
- Desired solution
Wendy T
Verified | Jul 25, 2024Miami-Atlanta
Economy
Atl/bag damaged.
Went to baggage claim Fri 5/31/24 advised AA worker bag was damaged. Lady in baggage claim not helpful. Went back to airport the next day sat 6/1/24 and same associate from Fri gave me a form to fill out-still not very helpful. Mailed form to AA on 6/8/24 and still have not heard anything 7/23/24. I did not remove cover on Fri but when I got home I discovered more damage.
- Miami-Atlanta
- Economy
- Loss: β¬100
- Desired solution
Gaylan S
Verified | Jul 24, 2024Nice-Philadelphia
Economy
Successful claim
No reason given
Near 5 hour delay in departure from Nice caused me to miss my connection in Philadelphia to Dallas. I had to spend the night in the airport.- Nice-Philadelphia
- Economy
- Successful claim
Leiming C
Verified | Jul 23, 2024Dallas-Fort Worth-San Luis Potosi
Economy
My flight AA1117 was delayed to the following day.
Flight AA1117 was scheduled to depart on July 22 at 9:05pm. It kept postponing. At 12:00am on July 23, the airline informed us that it would not leave until 8:00 on July 23. The gate agent told us to find our own accommodation for the night and the American airline would compensate for it. So far, no one has provided any hotel vouchers or food vouchers.- Dallas-Fort Worth-San Luis Potosi
- Economy
- Desired solution
Apology / Voucher
Johnny B
Verified | Jul 22, 2024Providence-Jacksonville
Economy
Agent turned me down at the customer service department
American Airlines changed my flight at the last minute with any notifications through phone or emails . I went to customer service department to find out about the, but the agent turned me down and then left the stand. I eventually lost the flight because of mismanagement of the company. I will never travel with AA and I will post this on social media to millions of people to how bad you are.- Providence-Jacksonville
- Economy
- Loss: β¬500
- Desired solution
Expenses reimbursement
Jason B
Verified | Jul 18, 2024Chicago-Montego Bay
Economy
Please, refer to reported filed complaint story below, etc.
Good Evening: Mr. Isom, I'm touching base to fill your well-being in on a elongated attempts surrounding damages to multiple luggaes after traveling first class dated March, 14, 2023, internationally. My luggages were severely bruised, as well as busted which were also never utilized before with all such luggages being brand new Fridtrip ones. When I initially reported the matters due to traveling on a humanitarian based grounds, plus broken down AC-UNITS, upon arrival to my destination it made things daunting to report inside Sangsters Int'l Airport, etc. "Moreover, I reported to Customer Relations, and everytime the e-mail from such agent in response was that I'll get back with you as we're experiencing large volumes of complaints." This occurred like on four different occasions with nothing to remedy my reported complaint. In further, I kept on plugging @this important matter for a resolvement but a lady by the name of Coleen, whom eventually picked-up the matter didn't make things easy from my dealings with her from the onset. "Coleen, casted aspersions by saying, my luggages were already utilize and that where I've made purchases that such company sent it to me in such damaging ways." "More broadly, I sent photos plus explain that they were bought through Amazon from a third-party company based in South Korea. I explained that they had them marked down on a big sale, but one piece purchased's actually more if not bought in bulk, etc." "Coleen, still wasn't receptive but rather cut off engagements with me dismissively on two separate occasions." "Plus, I explained to Coleen that there's a $70, exporting fee." "Now an Asha Bob, picked up this same matter which led to symbolic treatments @such time including same curtailing payouts along with ethical fallacies, and rationale fallacies from some repair entity of Central Baggage Claims Resolution, cahootively, etc." "Asha Bob, would tell me Coleen's gone on vacation and that she'll retake over when she's back." Nothing improved forwardly speaking, everything was continued in ugly mistreatments draconianly by these same agents. Different speaking, I've filed reported complaints with the DOT, and in April/July, this external oversight governmental agency contacted Customer Relations. "What Customer Relations, did was executed a cast-off treatment always, saying we've transferred the matter to Central Baggage Resolution, as well as sayings that we have nothing to do with this." "It's Central Baggage Claims Resolution, issue." "And that we hope to see you on board again, repeatedly everytime I would reach out to Customer Relations." "Even with DOT, reaching out to Customer Relations, that would be their intentional, annoying, insensitive/mockery responses." Deeply sickening in which furtherly supports intentional negligence, no compunctions, lack of accountability's/responsibility's, no moral compass, disreputable in nature by means of misconducts @every inconceivable level. Predominantly, I'd recommend reviewing all my in writings to such divisions in order to furtherly authenticate vettingly speaking... I have all such e-mail trails in correspondences if needed. A mean, what both divisions are doing's goading a consumer/passenger to file a lawsuit here, etc. "I've warned these divisions about doing as such on a number of occasion, and that it will cause a rippling effect." However, I'd like to avoid escalating on that level as to the reasons why I'm reaching out in order to have this ongoing developing issue be resolved respectfully speaking. I've requested for $270, in monetary refund which I believe is undoubtedly fair @best, etc. Please note, I've re-escalated the matter for a 3RD, time back to the DOT, since it appears that Customer Relations has been making derisions after derisions reflecting my disputed complaint, etc. I'll be attaching photos along with screenshots to authenticate my now reported complaint to you made sensely speaking. Thanks for your time and understanding as it relates to this important matter. Jason Brown M: 240-883-8211 Ste: 0201 4334 North Hazel Street Ste: 0201 Chicago, Illinois... 60613-5080
- Chicago-Montego Bay
- Economy
- Loss: β¬270
- Desired solution
Refund
Jwan I
Verified | Jul 17, 2024Chicago-Dallas-Fort Worth
Economy
Flight delay
My flight was delayed by more than 3 hours and no explanation were giving. I`ve arrived at my destination at 0110 on July 17 instead of 2158 July16.- Chicago-Dallas-Fort Worth
- Economy
- Loss: β¬250
- Desired solution
Elizabeth G
Verified | Jul 17, 2024Philadelphia-Salt Lake City
Economy
Unprofessional
I wrote this email two weeks ago and got NO RESPONSE: I am extremely disappointed and upset. We took my one year old to visit family in Utah and this was her first flight. I paid $160 to have good seats up front thinking this would help with managing our daughter for 5 hours. The seats might have been the worst on the flight. They were right next to the flight attendant and super tight. My husband and I were on top of each other with a baby on our lap. It was so uncomfortable and not to mention we never received the complimentary drink that was included in that $160. NOW, the worst part of the flight was when my daughter was given the airline cookies and started choking. I jumped up with her and started screaming "she is choking, help she is choking." No one, not even a passenger helped or moved a muscle to help. There was no flight attendant that seemed to care or want to help. My husband leaned the baby over and started hitting her back and proceeded with swiping her mouth, the cookie finally came out. I sat and cried for about 30 minutes. Told a flight attendant and all i got was Oh No that's horrible. To top our trip off, the flight home was delayed and then we got on a plane that was 91 degrees. All i can say is my daughters second flight will not be with American if something is not done with this email. Thank you for your time.- Philadelphia-Salt Lake City
- Economy
- Desired solution
Tansy M
Verified | Jul 17, 2024Chicago-London
Economy
Inactive InFlight Entertainment System
The row of seats i was seated on, the entire row InFlight system was inactive. Complained and said nothing could be done, as per onboard flight attendant. She said only option was to purchase a data package to stream online. This was never offered as compensation for free, but was told to buy and claim refund from A A. I would like a refund for the $35.00 dollars spent on this 10 hour plus Flight. Which would been unbearable with nothing to view or listen to while in flight Thank you
- Chicago-London
- Economy
- Loss: β¬35
- Desired solution
Refund
Expenses reimbursement
Jamil S
Verified | Jul 16, 2024Louisville-Washington
Economy
When we took off from sdf
The plane was so cold you could see your breath, and when we took off, all the condensation from the plane vents rolled back and soaked my pants and underwear and arm and my right foot. It was a cold, wet, horrible experience. I asked the flight attendant for a napkin, and she responded does it look like I have a napkin on me right now. And I have a video it just wouldn't let me send it through this.
- Louisville-Washington
- Economy
- Desired solution
Refund
Michael D
Verified | Jul 16, 2024Dallas-Fort Worth-Guadalajara
Economy
Charged Tourist Tax
Permanent Resident of Mexico . Charged tax . They have had multiple lawsuits concerning this theft. $39.74- Dallas-Fort Worth-Guadalajara
- Economy
Laurie J
Verified | Jul 15, 2024Rome-Houston
Economy
Successful claim
Technical problems
June 29, 2024: Flight AA 721 from FCO to CLT was scheduled to depart at 12:10 pm. It was delayed multiple times. First due to a software update and then because they could not get the air conditioning on the plane to work. Around 3:45 pm the flight was ultimately canceled and we were rebooked on AA 6901 departing at 9 am the following day (June 30, 2024). We arrived home 22 hours later than originally planned and incurred 155.31 Euros in taxi fees to return to the airport from the hotel provided by AA. They only arranged transportation to get from FCO to the Hotel Capanelle, but not return service.- Rome-Houston
- Economy
- Successful claim
Nayeli F
Verified | Jul 15, 2024Dallas-Fort Worth-Morelia
Economy
Airplane technical issues
When we arrived at the airport at 8:45am our flight was supposed to depart at 11am. The flight got delayed several times, at first they told us there was a leak then a technician issue. We finally got our plane changed and right before we were supposed depart at 2:30pm and then the door wouldnβt close so we literally didnβt depart till 4:30pm. We got to Mexico a whole lot later than we expected.
- Dallas-Fort Worth-Morelia
- Economy
Christopher Y
Verified | Jul 9, 2024Boston-Jerez
Economy
When we arrived in MAD we were told that our tickets were not confirmed and could not board our connecting flight to XRY. The airline could not book us on a flight to XRY on the same day so we had to take a flight to Sevilla (SVQ). Iberia told us the problem was with American Airlines, and American Airlines told us Iberia was at fault. Sevilla was as close as we could get to our final destination. We had to take private transportation to our final destination. I did complain to the airline and received the attached email. But we did not sign anything or receive any vouchers.
- Boston-Jerez
- Economy
Sanjib B
Verified | Jul 5, 2024Chicago-Kolkata
Economy
Cracks and missing body lock on one checked baggage at Delhi
On reaching Delhi airport, while taking the transit flight, noticed that one of the 4 checked-in baggage, had cracked on the body surface and also the number lock affixed to the luggage was missing. Not having a choice I had to fix a manual lock for the last leg of the journey to Kolkata. The Indigo staff who checked-in the luggage took photos of the damaged bag, which was recently gifted to me by my daughter and hence had extreme sentimental value.
- Chicago-Kolkata
- Economy
Jackson W
Verified | Jul 3, 2024Nashville-Philadelphia
Economy
Flight was scheduled at 10:12 AM and departed at 9:45PM
At 92 years old and over 50 years of traveling- I have never suffered more stress and additional costs. I was told there would be a 2 hr. delay, then a 4 hr delay until I waited a total of 15 hrs to board my flight. I lost my ride home and had to pay $ 80 cab ride. Additionally, I was given a $12 voucher to help cover a meal that was significantly more expensive. When I emailed AA customer service, they gave me an apology and thanked me for my valuable feedback.- Nashville-Philadelphia
- Economy
- Loss: β¬150
- Desired solution
Refund
Anonymous member
Verified | Jul 3, 2024Miami-Toulouse
Economy
More than 4hrs delay at my final destination
Dear American Airlines Customer Service, I am writing to request compensation for the significant delay I experienced during my recent travel from Miami to Toulouse via Madrid, in accordance with EU Regulation EC 261/2004. Original Flights: AA 68: MIA-MAD, 01 July 2024, 3:30 PM IB 3072: MAD-TLS, 02 July 2024, 7:20 AM Rebooking from AA: IB 8738: MAD-TLS, 02 July 2024, 11:40 AM Due to a delay on flight AA 68, I was rebooked on a later flight and ultimately arrived in Toulouse at 1 PM, resulting in a delay of approximately 5 hours and 40 minutes. As this delay falls within the criteria for compensation under EU regulations, I kindly request reimbursement for the inconvenience caused. Please let me know if any further information or documentation is required to process this request. Thank you for your assistance. Best regards, Lukas GUILLAUME.- Miami-Toulouse
- Economy
- Desired solution
James P
Verified | Jul 3, 2024Chicago-London
Economy
With no notice, the flight was delayed for 9 hours
I very specifically planned a day flight to avoid an overnight flight due to the inability to sleep on overnight flights and the importance of meeting on July 2 for which I needed to be fully alert as CEO. I got up at 4:15 AM to take an Uber since it was too early to be driven to the airport by a family member in Chicago (my daughter). I also had to take a taxi home on July 2 since my wife could not get to the airport in time for the expected arrival at 6:30 AM. I had to sit in an airport with a bad knee for an entire day waiting for this flight to take off. EU regulations state compensation of β¬600. Why should it be any less. Thank you.- Chicago-London
- Economy
- Loss: β¬200
- Desired solution
Michael P
Verified | Jul 3, 2024Orlando-Munich
Economy
Flight to Charlette arrived 4 hrs late missed connecting fli
Missed Charlette flight rebooked to Madrid Denied boarding. Placed next day on flight to JFK & London- Orlando-Munich
- Economy
- Loss: β¬450
- Desired solution
Susan S
Verified | Jul 2, 2024Charlotte-Port-of-spain
Economy
My flight AA731 on 27th June 2004 was late from LHR to CLT
On my arrival at CLT I was told by AA attendant that my flight AA1114 was already closing and due to the late arrival my AA731 flight from LHR, I would not be able to check in. This caused me to miss my connecting flight AA910 to POS. I was placed on flight AA2703 on the 28th June, 2024. I was placed in a Hotel and given a meal voucher for $12.00. This delay caused me a significant loss as I had a professional engagement scheduled for the 28th June,2024. Additionally my Mastercard ending with 9023 was charged 79.00 GBP at LHR for an extra bag at the machine. I received a notice advising me that the payment did not go through and that I should check in at the counter. At the counter I was advised that I had to pay 155.00 GBP for the extra bag and overweight. I attempted to do so with mastercard ending with 9023 again and it was declined. I then proceeded to pay with another card belonging to my son from the Santander Bank, this was successful - American 0012603807611, on 27/06/2024 at 8:18 am and cleared on 29/06/2024. On my arrival to CLT I received a message from my Local Bank notifying that my transaction at LHR was successful and that 79.00 GBP was deducted from mastercard. I'm also requesting a refund to my Mastercardnending with 9023 pease.- Charlotte-Port-of-spain
- Economy
- Loss: β¬600
- Desired solution
Refund
Susan S
Verified | Jul 2, 2024Charlotte-Port-of-spain
Economy
My flight AA731 on 27th June 2004 was late from LHR to CLT
On my arrival at CLT I was told by AA attendant that my flight AA1114 was already closing and due to the late arrival my AA731 flight from LHR, I would not be able to check in. This caused me to miss my connecting flight AA910 to POS. I was placed on flight AA2703 on the 28th June, 2024. I was placed in a Hotel and given a meal voucher for $12.00. This delay caused me a significant loss as I had a professional engagement scheduled for the 28th June,2024.- Charlotte-Port-of-spain
- Economy
Monique L
Verified | Jun 25, 2024Portland-San Diego
Economy
Maintenance issues resulting in having to deplane.
Maintenence issues caused me to be rerouted the following day. Lost my first class on new flight with no immediate refund. Not able to fly until following day. Same exact issue and loss of priority seat payment on my flight from SAN to PWM. Worst flight experience ever.- Portland-San Diego
- Economy
- Loss: β¬300
- Desired solution
Ahkla C
Verified | Jun 24, 2024Punta Cana-Chicago
Economy
Rude, disregarding staff
Flight 1359 flying on June 23rd at 9:05pm to O'hare airport. Flight was first delayed because of weather to 10:58pm. Flight was delayed every 30mins after the initial time. Agents kept reporting that the flight was not canceled just delayed. At 12:30 am they stated that logistic issues was causing the delay such as flight attendants and baggage personnel. The agents at the counter left us to fin for ourselves. They never informed us that the flight was canceled we had to find out from the app and that was at 3:15am. The customer service line upstairs had over 100 ppl waiting for assistance and was direct to go downstairs to the ticket desk which then became a line of over 200ppl. The agents there was very rude, disrespectful and disregarding. They didn't want to assist the individuals with the canceled flights and kept bringing other individuals to the front of the line to assist. I stood in the line over 2hrs to only be denied of assist for inconvenience in particular agent Chandra Scarborough (very rude and disregarding). No hotel voucher or food voucher for myself or kids. In addition, searching for luggage for over an hour to only be told that they luggage went to Chicago. How when I never requested it to go there and I am still in Philadelphia. My son medication that is required for him to take daily and other needed items. This is my 1st experience with American Airlines in a very long time and very disappointing. The worst travel experience I have ever had. I would like to be reimburse for hotel fees, inconvenience and disheartening staff that represented your company.- Punta Cana-Chicago
- Economy
- Loss: β¬466
- Desired solution
Jeremy P
Verified | Jun 24, 2024Miami-Newark
Economy
Flight 1692 boarded with no air conditioning and was delayed
After experiencing a bad start to the day with no air while boarding process of flight 1692 out of MIA, when I arrived in EWR my bag took close to an hour to arrive. I had it priority tagged. I missed an important meeting with a client because of this delay and experience in general.- Miami-Newark
- Economy
- Desired solution
Other
Cassy J
Verified | Jun 23, 2024Houston-Richmond
Economy
Wet luggage
Delayed for over 12 hrs and luggage was wet and garments ruined . I canβt believe customer service. I filled out every form asked of me- Houston-Richmond
- Economy
- Desired solution
Refund
Les B
Verified | Jun 23, 2024Norfolk-Chania
Economy
Traveling to Greece Experience
I booked my flight to Chania Greece, leaving Orf Saturday evening to arrive Sunday night (flight AA 4359) on this timeframe for specific reasons. My husband has been deployed since October 2023, serving on a carrier on sea on the Mediterranean. I booked this very short flight to get to see him on a very short port visit on limited hours. My flight got cancelled a few minutes before boarding time and my world crumbled down into pieces when I was told that they moved my arrival for Monday night instead of the Sunday night. I called your customer service number and after a few minutes of an agent having me on hold, was transferred to a supervisor, named David, the whole time he showed no sympathy, he was just quiet and no responsive as he was not paying attention, when I asked if he was there, he would just respond yes then quiet again, not a single apology or show of care. Iβm traveling with my 12 year old and with my flight change, now on the position of being 48 hours in airports, hotel reservation for that Sunday lost but most importantly, missing the possibility of seeing my husband. He said that he could provide meal vouches but he was not going to and that my flight got changed and thatβs I could cancel or not. At this point Iβm just trying to keep myself together with accepting that I might not get to see my husband. He told me that I could write a complaint to request compensation if I wanted but he was unable to help me forward, no more flights to destination, he said I could go to the gate desk and ask for a supervisor to talk. I proceeded to go to the desk and as soonest I get there the agent started looking at my tickets and said he had to go to help a departing flight. Then I proceeded to leave the gate and go to the Ticketing area to speak now to a 4th person. Here, a service agent with the name of Maria, took the time and went above and beyond to assist me when she saw the tears on my face. She made calls and involved a supervisor for approvals to get me to Chania arriving at 1220 noon Monday. She shared that she comes from a military family and that she understands the sacrifices and value of time. 8 hours might not matter to much to anyone, but to me, means the chance to get to see my husband and my daughter see her day after 9 months again. We still had to sleep in the airport and travel longer than we expected, planned and paid for but what Maria did for us today was more meaningful of what anyone could ever understand. Mariaβs work ethic, authentic care, level of customer service and servant leadership, she should be on a key Leadership role to make an impactful difference in your company as she did for my family today. I might get or not to see my husband for a couple of hours but at least I know that she tried her very best and I will be forever grateful.- Norfolk-Chania
- Economy
- Desired solution
Apology / Voucher
Other
Steve H
Verified | Jun 22, 2024Dallas-Fort Worth-El Paso
Economy
You changed departing gates. Flight missed
Arrived 2 hrs early. Flight changed from. 34 to c38 then with no notice or announce you changed to gate a18 resulting in flight being missed. This will cost me 50k plus in missed revenue and substantual damage in loss of faith in business dealings. I expect compensation. Who is your registered agent, this needs to be escalated to the circuit level legally!!!!! This form states euros and won't let me change to $ American. Pathetic- Dallas-Fort Worth-El Paso
- Economy
- Loss: β¬50000
- Desired solution
Apology / Voucher
Milo M
Verified | Jun 20, 2024Chicago-Venice
Economy
Delayed 18 hours and 6 minutes
Flight from ORD to Venice was delayed and arrived 18:06 hours late, therefore making me miss my shuttle two hours away to the program I am attending. I missed one full day of activities. What is American doing to remedy this, will there be compensation for this leg of my flight?
- Chicago-Venice
- Economy
- Loss: β¬22
- Desired solution
Roger K
Verified | Jun 18, 2024Tampa-Dallas-Fort Worth
Economy
Never received change trip money voucher
I was contacted by American Airlines to see if I would be willing to accept a trip voucher for accepting a change of flights from my non stop from Tampa to Dallas. Upon accepting a $450. Voucher my new arrangement was Tampa to Dallas via Philadelphia making it a very long day and a delay in Philadelphia. Upon looking at my account to see if a voucher was ever processed I saw that it wasnβt. I called and spoke to two different AA supervisors both of who couldnβt help me and said I had to send an email to customer service. Upon doing so, I still have never heard back from the company. So my suggestion, donβt accept a trip voucher invitation as itβs proving not worth it and wonβt be honored.- Tampa-Dallas-Fort Worth
- Economy
- Desired solution
Kerri S
Verified | Jun 13, 2024Charlotte-London
Economy
I sat next to an overweight passenger.
This passenger took up 1/2 my seat and she asked that I leave the armrest up so she could fit properly. I honestly think she needed 2 seats as she also needed a seat belt expander. I have a history of blood clots and get an aisle seat so I have room which I did NOT have any room on this flight and ended up standing half the time because it was so uncomfortable.- Charlotte-London
- Economy
- Desired solution
Yvonne M
Verified | Jun 10, 2024Montreal-Dublin
Economy
PHL flight cancelled
Compensation agreed with AA customer care and it was never paid Jan 2024. Flight cancelled and bag damaged enroute. AA agreed compensation was due as per Canada Transport Board rights for air passengers but never paid it. I chased via email, phone, chat, and filling out the customer form again over a dozen times. No reply. 5 months later.... no compensation.- Montreal-Dublin
- Economy
- Loss: β¬1143
- Desired solution
Lakecha M
Verified | Jun 9, 2024Cincinnati-New Orleans
Economy
My Baggs didn't arrive with me.
When I went to the baggageclaim center the lady was rude without Empathy. She called me Bitches and told me to go die. Very Unprofessional. I will never fly AA again. And I'm going to tell everyone how I was treated while being displaced. All she could tell me was this happens all the time. HOW???? how could my bags not arrive with me and then I get cussed out by the baggage claim rep. While I'm upset. I have a cruise to catch in the morning and no cloths. Put yourself in my shoes. This was infact the worst experience EVER!!!- Cincinnati-New Orleans
- Economy
Jadine D
Verified | Jun 7, 2024Dallas-Fort Worth-Waterloo
Economy
Due to negligence of American Airlines yet to reach destinat
My fiancΓ©e left Texas mid January and due to American Airlines negligence he is still stuck in Vancouver to this day. First of all in December 2023 he started making payments to American Airlines toward his ticket and immigration expenses to move to Ontario Canada. He was not told that he had to pay the balance by the end of the year or he would lose all that he had paid. We had to come up with $400. After that was paid they then upped the fees and we had to pay another $250. We tried to argue the new charges but were told pay it or no ticket. Finally mid January his flight left for what was we thought was to Ontario but turns out was headed to Australia. Himself and 30 other passenger found out mid flight that the plane was headed for Australia. They landed in Montana to get another flight heading to Ontario but had to pay hotel room costs as the flight was the following day. That flight ended up in Vancouver. They had to pay 150 to get from Vancouver to Ontario by plane but had to stay the night in Vancouver and pay for another hotel room. Himself and the 30 other passengers headed to a hotel down the street from the airport but someone had heard of their problems at the airport and chose to rob these passengers at the hotel. My fiancΓ© was hit with a barrel of a gun and was in the hospital for over a week. American Airlines would not report the robbery to the police to save face. American Airlines paid for the medical care and plane fare to Ontario and the cost of the replacement documents and they found them a place to stay and transportation to there. They would not pay for food and my fiancΓ©e was not working and had no money. He was at this place for about a week then American Airlines refused to pay for the driver to get him to the airport. Another $200. American Airlines had me believe that the place he was taken to stay was 5 hours from the airport which it was not. Finally we got the money to pay the driver to take him to the Airport and the driver had a flat tire and my fiancΓ©e helped him and was hit by a drunk driver and was in the hospital with broken bones etc. I learned from American Airlines what had happened with the robbery and the accident. Since then he has had to pay for another flight to get to Ontario and the driver that was paid for his services has stopped taking my fiancΓ©es calls. So now he needs $200 to get to the airport. Also he needs medication for PTSD due to the trauma of being robbed and hit by a drunk driver. Thank god the doctor that treated him is giving a place to stay and fed. American Airlines will not help in any way and all of this is their fault. 6 months later he still isnβt here and has no money to pay these expenses that keep occurring and American Airlines is no help. I have several emails of our conversations with Patrick from American Airlines if you would like them. This has caused unwarranted stress on our relationship as well as my fiancΓ©es recovery. This has been a nightmare and I hold American Airlines responsible for all of this. They need to do whatever it takes to get my fiancΓ©e home to Ontario and they need to do it sooner than later. Sincerely- Dallas-Fort Worth-Waterloo
- Economy
- Loss: β¬800
- Desired solution
Expenses reimbursement
Ricki T
Verified | Jun 6, 2024Asheville-Houston
Economy
My flight was bumped to a 4 hour later and delayed 12 hours
My flight was bumped from 4pm to 6:28pm then to 8:06, that already more than 3 hours. Once I arrive to CLT at 10pm my flight gets delayed in hour increments and I don't fly out until the following day at 10:20am. That's already about 12 hours delayed. Not only did they delay my flight, they changed my original airport where I was supposed to land, sending me to IAH when I payed to land in HOU MAY 30TH AT 8PM AND NOT AT IAH MAY 31 AT 1:30PM. I had to get a LYFT to the original airport to pick up my rental. I missed a very important meeting that dictated my career and lost on opportunities, and money. Please make this right.- Asheville-Houston
- Economy
- Loss: β¬44.99
- Desired solution
Rony S
Verified | Jun 1, 2024New York-Cleveland
Economy
Staff at the gate and the plane were rude at jfk
Everyone at the gate were so rude its like it was part of their job. I try to speak i was told to be quite. They are so unprofessional. Took the bag away from a young lady and told them it had to be checked when it was carry on and too small. When i walked in there was enough space on top of the seats to fit that bag and yet without communication of the staff it went down under the plane to get checked in! By far American line has been the worst. Maybe just as bad as spirit. Theres a reason why i dont travel spirirt. And now another reason not to travel american airline.- New York-Cleveland
- Economy
- Desired solution
Refund
Expenses reimbursement
Apology / Voucher
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