Austrian Airlines complaints: comments, page 2
188 comments
Krisztián Gergely P
Verified | Dec 10, 2025
Copenhagen-Vienna
Economy
No reason given
The crew was showing up almost one hour late, boarding started late, so we got into the de-icing queue. Delay of the crew was announced several times at the gate, mentioning they have no information where are they.
- Copenhagen-Vienna
- Economy
Hayk B
Verified | Dec 6, 2025Yerevan-Amsterdam
Economy
Wasnt able to get into my flight, as airport made a mistake and didn’t put us on a passport control as we were flying from non EU country, later we were asked to wait and not to board, then assigned person took us to passport control once it was all finished our plane was gone
- Yerevan-Amsterdam
- Economy
Yoram Y
Verified | Nov 4, 2025Bangkok-Vienna
Economy
Successful claim
No reason given
They canceled our flight a day before I had to purchase last minute ticket that cost me more. I lost two days in one night in Bangkok because of that and I lost the money that I I paid for last night in the hotel- Bangkok-Vienna
- Economy
- Successful claim
Farida B
Verified | Oct 26, 2025Cairo-Munich
Economy
It has been 4 days and I don’t have my clothes, I can’t take my medicines. I play table tennis in the Bundesliga and I don’t have the tools, the clothes, and everything. I caused me to wash my only piece of clothes I have and use everyday…I borrowed underwear from my friends and that is not normal.
- Cairo-Munich
- Economy
Pesach G
Verified | Oct 16, 2025Tel-aviv-Vienna
Economy
Terrible kosher food and service
We ordered kosher meal and all we got was an apple my family Wass starving we had reckoned on it. We would like compensation for such a disgraceful mealOverall
Customer service unfreindly
- Tel-aviv-Vienna
- Economy
Boris V
Verified | Oct 10, 2025Zagreb-Kalamata
Economy
I needed my luggage for the golf tournament. The luggage was lost for 3 days in which I didn’t have my complete golf clothes and equipment or any clothes or toilettries. This caused inconvenience for me and my performance on the tournament. I had to purchase whatever was available in the golf-club. I had limited choice.
- Zagreb-Kalamata
- Economy
Damla C
Verified | Oct 7, 2025Tokyo-Vienna
Economy
Successful claim
No reason given
My Austrian Airlines flight OS052 from Tokyo (Narita) to Vienna on October 6, 2025, was originally scheduled to depart at 11:10 and arrive in Vienna at 18:20. On the day of the flight, I received multiple delay notifications, first changing the departure time to 14:25, then 14:45, 15:00, and finally 16:00. The flight departed much later than expected, and we arrived in Vienna around 23:00, almost five hours late. At Narita Airport, the airline provided a 2,000 yen meal voucher, but no further assistance or hotel accommodation after arrival in Vienna. This caused unexpected expenses and disrupted my schedule, including the cost of new accommodation and travel, as well as the loss of a full workday on Tuesday.- Tokyo-Vienna
- Economy
- Successful claim
Valentin H
Verified | Oct 6, 2025Schonefeld-Vienna
Economy
Weather conditions
The company says that the flight was cancelled because of the weather. But it's another flight, from Vienna to Berlin, which was cancelled because of the weather. The airplane used for this flight, which we were then supposed to take to fly back to Vienna, therefore never arrived in Berlin. Austrian could have decided to mobilise another plane. We had to stay an extra night in Berlin - while the hotel was provided to me by the airline, some of my colleagues had to book their own out of pocket and we were separated. We had to fly very early the next morning and go to work directly to prepare an important report.- Schonefeld-Vienna
- Economy
Pascale L
Verified | Oct 2, 2025Bangkok-Paris
Economy
No reason given
I want to make a complaint concerning my flights OS 026 Bangkok to Vienna on Sept.18, 2025 and Vienna to Paris OS 411 on Sept.19, 2025. We could not arrive in time at the gate for boarding in Vienna and we missed this flight to Paris. I explain below what happened : Departure of flight OS 026 from Bangkok has been delayed by about 30 minutes and consequently, arrival in Vienna has been delayed by 25 minutes ; the aircraft landed at 6.00am instead of 5.35am. As we were sit at the back of the aircraft (seats 41K / 41H), it took a long time to get out of the plane. Then, we had to go through passports control with many people, it took a long time again. Then, we had to go through security control, with many people, a long time again. At no time, someone from Austrian came to see if we were still going through those customs and security controls. They knew we were on the flight from Bangkok to Vienna, they should have come to assist us to expedite passports and security controls !! When we could get out of this controls area, we rushed to reach gate F34 which was far away from the security area. We did as quick as possible, no stop anywhere even at the restrooms, and when we arrived at gate F34 at 6.55am, it was closed, nobody from Austrian staff to explain what to do ! Boarding was closed when, at no time, we could hear any reminder calling our names !!!! We contacted Austrian service center immediately, to explain the situation. Austrian proposed to change our booking for flight OS 429 at 6.55pm, from Vienna, ETA 8.40pm to Paris, that is to say about 12 hours later !!!!! Moreover, our final destination was Nice, for which we had a reservation with EasyJet on Sept.19 at 2.25pm flight EJU 4527. So we could not accept Austrian proposal to change to this flight late as we had to be in Nice before the night. Austrian said that all flights from Vienna to Nice were full, no possibility to board on one of these flights. Then, the only solution for us was to book ourselves another flight OS209 from Vienna to Frankfurt and then LH1064 from Frankfurt to Nice, for an amount of 361.33 Euros for each person, my wife and myself. Consequently, we request you to contact Austrian Airlines for a refund of this extra cost we had to pay, knowing that this missing flight is not our responsability at all...... You will find enclosed supporting documents ; please inform if you need more information.- Bangkok-Paris
- Economy
Luc G
Verified | Oct 2, 2025Bangkok-Paris
Economy
No reason given
I want to make a complaint concerning my flights OS 026 Bangkok to Vienna on Sept.18, 2025 and Vienna to Paris OS 411 on Sept.19, 2025. We could not arrive in time at the gate for boarding in Vienna and we missed this flight to Paris. I explain below what happened : Departure of flight OS 026 from Bangkok has been delayed by about 30 minutes and consequently, arrival in Vienna has been delayed by 25 minutes ; the aircraft landed at 6.00am instead of 5.35am. As we were sit at the back of the aircraft (seats 41K / 41H), it took a long time to get out of the plane. Then, we had to go through passports control with many people, it took a long time again. Then, we had to go through security control, with many people, a long time again. At no time, someone from Austrian came to see if we were still going through those customs and security controls. They knew we were on the flight from Bangkok to Vienna, they should have come to assist us to expedite passports and security controls !! When we could get out of this controls area, we rushed to reach gate F34 which was far away from the security area. We did as quick as possible, no stop anywhere even at the restrooms, and when we arrived at gate F34 at 6.55am, it was closed, nobody from Austrian staff to explain what to do ! Boarding was closed when, at no time, we could hear any reminder calling our names !!!! We contacted Austrian service center immediately, to explain the situation. Austrian proposed to change our booking for flight OS 429 at 6.55pm, from Vienna, ETA 8.40pm to Paris, that is to say about 12 hours later !!!!! Moreover, our final destination was Nice, for which we had a reservation with EasyJet on Sept.19 at 2.25pm flight EJU 4527. So we could not accept Austrian proposal to change to this flight late as we had to be in Nice before the night. Austrian said that all flights from Vienna to Nice were full, no possibility to board on one of these flights. Then, the only solution for us was to book ourselves another flight OS209 from Vienna to Frankfurt and then LH1064 from Frankfurt to Nice, for an amount of 361.33 Euros for each person, my wife and myself. Consequently, we request you to contact Austrian Airlines for a refund of this extra cost we had to pay, knowing that this missing flight is not our responsability at all...... You will find enclosed supporting documents ; please inform if you need more information.- Bangkok-Paris
- Economy
Anders Kris J
Verified | Oct 1, 2025Tirana-Copenhagen
Economy
Problems at airport
The flight from Tirana to Vienna started boarding 30 ish minutes later then it should have. I asked the personal on the flight if we should be worried about oure connection, he said it would be no problem at all. When we touched down we did everything in oure power to get as quickly to the gate as possible. Cutting lines at passport (asking ofc) when we came to security check point, we asked the people working there if they would help, they put us in the complete back and we were not even allowed to ask other people if we could overtake them, very rude. My mom's bag was selected for check and again he asked the 3 other passengers also for checked if it was okay the checked hers first, they said yes. But the security person said "My way or no way" not very helpful. I was not selected and actually made the gate with 2 minutes to spare. (Running the whole way) - Sooo delay in Tirana was the main reason, but it could have been avoided in Vienna with a little help. What time did you arrive at your final destination? 22.40 ish? What did the airline tell you, and when? The told us on the first plane that it would be no issue at all to make the connection What care did the airline provide, if any? No care at all. How did the incident inconvenience you? We came home 3 hours later and had to get a babysitter for the dog one extra day also had to cancel work the next day. Did you miss an event or lose money? Cancelled work the next day.- Tirana-Copenhagen
- Economy
Kyrylo P
Verified | Sep 29, 2025Zagreb-Schonefeld
Economy
Successful claim
No reason given
The cancellation was announced around 40 minutes before departure; no reason was announced, and we had to leave the airport to collect our baggage, hence we had to take a taxi back to the city since the next possible flight was in 8 hours- Zagreb-Schonefeld
- Economy
- Successful claim
Emilia J
Verified | Sep 28, 2025Vienna-Washington
Economy
Successful claim
No reason given
We came to Vienna airport at around 5 and first encountered difficulty when trying to check in using the kiosks. Every time we tried to scan our boarding passes or input our booking code, we were met with an error telling us to go to the service/checking Desk of Austrian Airlines. When it was our turn, the Austrian airlines employee repeatedly tried to input our information about our flights but kept saying it didn’t exist and that we were out on a new flight path to Zurich and then IAD the following day. It’s important to know that we were only told this information by this employee who was checking us in. We did not receive any email or notification notice prior at all. The lady checking us in said the flight from Brussels to IAD had been canceled but we didn’t receive any reason why. We were told that all other options for the day were fully booked and that we would most likely just have to go home and come back the next. We had already payed for a taxi service of 60 euros to get to Vienna airport in the first place and had our hotel book for the night we were supposed to arrive in DC.However, the manager came and managed to thankfully find an available flight path that day by flying to Frankfurt and then to IAD. We then took this offer. However, we also had a 5 hour long layover in Frankfurt and ended up arriving in DC about 4-5 hours later than we were initially supposed to.- Vienna-Washington
- Economy
- Successful claim
Catharina K
Verified | Sep 28, 2025Sarajevo-Amsterdam
Economy
Successful claim
No reason given
I have been delayed at Sarajevo for over an hour, missed transfer in Vienna and had over 4 hours waiting time, was rebooked to another flight in the evening.- Sarajevo-Amsterdam
- Economy
- Successful claim
Félicien T
Verified | Sep 27, 2025Brussels-Malta
Economy
Influence by other flights
Dear AirAdvisor Team, I am reaching out to seek your assistance regarding a deeply frustrating travel experience I endured on September 23, 2025, involving Austrian Airlines flight YNDYXX from Brussels to Malta via Vienna. Due to a departure delay from Brussels, I missed my connecting flight in Vienna. At the Austrian Airlines service desk (Gate F), I was informed by a female agent that no same-day alternatives to Malta were available. Given the urgency of my business meeting scheduled in Malta the next morning at 8:00 AM, I pressed for a solution. The agent advised me to purchase a Ryanair ticket and later request reimbursement from Austrian Airlines. Despite not finding any Malta-bound flights on Ryanair’s website, she insisted one existed at 18:00 and proceeded to AirDrop a booking link to my phone. She even took my device to assist with the purchase due to the Austrian German interface. I paid €173.22 for the ticket and followed her instructions to collect my luggage and check in with Ryanair. However, at the Ryanair counter, I was informed that no flight to Malta was scheduled that day. The ticket she helped me purchase was for October 23, not September 23. I’ve attached the ticket as evidence. After returning to the Austrian Airlines desk, a second agent finally offered me an alternative route via Amsterdam, which got me to Malta at 2:00 AM—far too late to be rested and prepared for my professional obligations. This incident caused significant disruption and financial loss. I respectfully request your support in pursuing: Full reimbursement of the €173.22 Ryanair ticket, which was purchased under misleading guidance. Compensation for the professional and personal inconvenience caused by the delay and mismanagement. I am prepared to provide all necessary documentation to support this claim and count on your expertise to ensure Austrian Airlines is held accountable. Thank you for your attention and advocacy. Warm regards, Félicien Tosso- Brussels-Malta
- Economy
Ergys C
Verified | Sep 27, 2025Tirana-Zagreb
Economy
Successful claim
No reason given
I was traveling Zagreb, with transit in Vienna. Flight from Tirana was delayed 1 h and we lost plane from Vienna to Zagreb. Then airline rebooked from Vienna to Frankfurt and from Frankfurt to Zagreb,- Tirana-Zagreb
- Economy
- Successful claim
Anna P
Verified | Sep 16, 2025New York-Krakow
Economy
Problems at airport
My flight from JFK to Vienna was delayed for more than one hour due to a ground problem. The onboard service was very poor – I was skipped during meal service and did not receive food, and the crew rarely offered drinks or snacks during the 8+ hour flight. The staff mostly spoke German, which made me feel discriminated against and unsupported. Because of the delay, I missed my connecting flight to Krakow, even though the airline was aware of the situation and did not wait just a few minutes. I urgently needed to reach my sick mother, and this caused me great distress. At Vienna airport, I had to wait in line for about an hour to speak with customer service, as there was only one agent for many passengers. Eventually, I was rebooked, but I had to wait more than 9 hours for the next flight. This was one of my worst travel experiences. Due to this experience and the severe emotional distress it caused me and my family, as well as the missed opportunity to be with my seriously ill mother, I expect fair compensation for the disruption, the lack of care, and the unacceptable treatment I received.- New York-Krakow
- Economy
Anna P
Verified | Sep 16, 2025New York-Krakow
Economy
Problems at airport
My flight from JFK to Vienna was delayed for more than one hour due to a ground problem. The onboard service was very poor – I was skipped during meal service and did not receive food, and the crew rarely offered drinks or snacks during the 8+ hour flight. The staff mostly spoke German, which made me feel discriminated against and unsupported. Because of the delay, I missed my connecting flight to Krakow, even though the airline was aware of the situation and did not wait just a few minutes. I urgently needed to reach my sick mother, and this caused me great distress. At Vienna airport, I had to wait in line for about an hour to speak with customer service, as there was only one agent for many passengers. Eventually, I was rebooked, but I had to wait more than 9 hours for the next flight. This was one of my worst travel experiences. Due to this experience and the severe emotional distress it caused me and my family, as well as the missed opportunity to be with my seriously ill mother, I expect fair compensation for the disruption, the lack of care, and the unacceptable treatment I received.- New York-Krakow
- Economy
Zara Vitelaru R
Verified | Sep 12, 2025Vienna-Zurich
Economy
Successful claim
Technical problems
Flight was delayed when expecting at the gate for check in, in 20 minute after, I've received via test sms that flight was cancelled, then after 10 minutes more, that I was rescheduled to another flight but later, at 15:00 during the after-noon.- Vienna-Zurich
- Economy
- Successful claim
Emilia J
Verified | Sep 7, 2025Washington-Vienna
Economy
No reason given
We learnt that our flight was cancelled approximately 15 minutes before we were supposed to board. They did not disclose the cause of the disruption, first announcing it over the gate(15min before boarding) and later sending us an email confirming that our flight had been cancelled. The airline only provided us meal vouchers in the value of 20USD as compensation. We had been rerouted to a British Airways flight BA292 from Dulles to London Heathrow at 22:45, which we had to wait over 5 hours at the airport. Then, we arrived in London Heathrow, at around 10:45am the next day. Then, we had to wait for 4.5 hours to around 3pm for our flight from Heathrow to Vienna(OS 462). This cancellation was very inconvenient for us because we had to reclaim our baggage at Dulles airport, which took around an hour and the luggage belt number was changed twice to find our luggage. When the luggages started coming out, they were all clogged together. We then had to go through a customer service line, to contact the service center of Austrian Airlines. We were waited for over 2 hours to talk with a service member. After this, we had to go through check in once again, which again had a long line. Another problem was that we had already reserved a Taxi for the original time we were supposed to arrived. Altogether, we ended up arriving in Vienna over 10 hours later than we were originally supposed to.- Washington-Vienna
- Economy
Dusko F
Verified | Aug 30, 2025Belgrade-Toronto
Economy
Strike
am writing to express my extreme frustration regarding the cancellation of my flight from Vienna (VIE) to Toronto (YYZ) on August 18, originally part of my itinerary from Belgrade (BEG) to Toronto via Vienna. This cancellation, caused by the Air Canada flight attendants’ strike, forced me to wait five days for a rebooked flight. This is completely unacceptable and caused severe disruption to my personal and professional life, including: Lost wages: I was unable to work for five days, resulting in a significant loss of income Additional expenses: I incurred extra costs for meals, transportation, and accommodations due to the delay Severe inconvenience: The prolonged delay caused substantial stress and disrupted important plans that cannot simply be reimbursed. EU Regulation 261/2004 entitles passengers to compensation for cancellations unless extraordinary circumstances beyond the airline’s control can be proven. Internal strikes by airline staff are considered the airline’s responsibility, and therefore Air Canada must provide full compensation.- Belgrade-Toronto
- Economy
Veronica T
Verified | Aug 28, 2025Vienna-Toronto
Economy
Strike
So, when i arrived at Vienna International Airport, I went to Austrian Airlines representative to find the solution for canceled flight. Representative firstly told me that there are no any free places in upcoming flights and everything is booked for few more days, then she went me to another representative, which offered me 2 options: go to USA or choose the flight to Montreal the same day. I chose Montreal option being sure that representatives on Montreal will help me to find the solution how to get to Toronto. When I got to Montreal Air Canada representatives (which operated this flight) told me to talk to Austrian Airlines, and Austrian Airlines representative told that once I accepted flight to Montreal, I now have to go to Toronto by myself. I took the soonest transport to Toronto - bus, which should've arrive in 6h to Toronto, but it also had a delay in Kingston, and i arrived to Toronto 2h later. So totally instead of arriving at Toronto at 2pm, I arrived at 11:30pm. The whole transport from Montreal to Toronto I covered by myself.- Vienna-Toronto
- Economy
Laura D
Verified | Aug 27, 2025Podgorica-Amsterdam
Economy
Successful claim
No reason given
Flight was cancelled only a few hours before departure consequently I had to purchase an alternative more expensive plane ticket which wasnt provided by the airline. This plane ticket was the cheapest option left and was purchased to avoid other unnecessary hotel/ taxi purchases. No money has been compensated by the travel agency either. Also, please note that the card on which the original plane ticket was purchased has been closed.- Podgorica-Amsterdam
- Economy
- Successful claim
Rory O
Verified | Aug 26, 2025Vienna-Zagreb
Economy
Successful claim
Technical problems
We had arrived early for our flight from Vienna to Zagreb. An 8-hour delay messed up our rental car arrangements at our destination. We also had a three hour drive from Zagreb to Novigrad where we were to have lunch en route, and then dinner with friends. All social plans had to be cancelled. While we’re each provided a Euro20 voucher, that hardly compensated for our collective food/beverage costs for eight hours. The delay of eight hours was our travel day shot for meeting up with friends, enjoying the scenic daylight drive in our rental, and arriving at our accommodations at a reasonable hour. We were told it was a technical issue and the earliest flight would be eight hours away. We were only told it was an “technical issue”. We attempted alternate airlines, train, rental car. None of those options were feasible, timely or affordable.- Vienna-Zagreb
- Economy
- Successful claim
Dillon O
Verified | Aug 26, 2025Vienna-Zagreb
Economy
Successful claim
Technical problems
Our original flight was cancelled as we were sitting at the gate waiting to board. The next flight would be eight hours later!- Vienna-Zagreb
- Economy
- Successful claim
Yingying H
Verified | Aug 25, 2025Amsterdam-Vienna
Economy
No reason given
On the evening of June 26th, I received an email notifying me that my morning flight, scheduled to depart at 7:20 a.m. on June 27th, had been cancelled. Although I was offered an alternative flight, it was set to arrive in the late afternoon on June 27th. As a result, I rebooked an earlier flight and arrived in Vienna at 12:15 p.m. on June 27th. Afterwards, I filed a claim with Austrian Airlines. In response, the airline stated: "Based on our records, flight OS 378 was cancelled due to unforeseen adverse weather conditions. Kindly allow us to explain that according to EU Regulation 261/2004, airlines cannot be held responsible for flight irregularities caused by unforeseen adverse weather conditions, as this is outside of the airline’s sphere of influence. Therefore, we must decline your request for compensation." However, this explanation is not true. According to reliable meteorological sources, there were no adverse weather conditions at the departure or arrival airports, nor en route, that would justify cancelling the flight on safety grounds.- Amsterdam-Vienna
- Economy
Bruce M
Verified | Jul 31, 2025Vienna-Zagreb
Economy
Austrian airlines paid for one Euro $250, however said they wouldn't pay the second as there was one spare seat on the flight. I have a medical condition and cannot be travelling alone so their offer was unacceptable.
- Vienna-Zagreb
- Economy
John B
Verified | Jul 23, 2025Iasi-Amsterdam
Economy
Unknown
I am writing to express my dissatisfaction with the service I received during my recent journey with Austrian Airlines on 27.02.2024. My flight itinerary was as follows: Flight 1: OS 646, Iasi (IAS) to Vienna (VIE) Scheduled Departure: 16:00 (Romanian Time) - WITH 40 MIN. DELAYED ANNOUNCED Scheduled Arrival: 16:35 (Vienna Time) Flight 2: OS 375 (THE MISSED FLIGHT), Vienna (VIE) to Amsterdam (AMS) Scheduled Departure: 17:20 (Vienna Time) Scheduled Arrival: 19:15 (Amsterdam Time) --> ACTUAL LANDING TIME WITH FLIGHT OS 377 (alternative flight on which I was forced by the staff to get on - I wanted to stay over the night and get the next flight which was on the next day ) AT 22:26 (exceded the 3 hour delay fact for which I am legally entitled to compensation) Unfortunately, due to a delay of over 40 minutes on my initial flight from Iasi to Vienna, I missed my connecting flight to Amsterdam. Despite my efforts to reach the gate as quickly as possible, the flight had already departed. Upon arrival in Vienna, I was placed on standby for an alternative flight to Amsterdam. I waited in line for over two hours to speak with your representatives, who were unhelpful and, in particular, Ms. N. Vollant was extremely rude. During this entire time, I was not provided with any assistance, such as meals, refreshments, or accommodation, despite my total waiting time exceeding three hours. Moreover, I was forced to board the next available flight despite having the legal right to opt for overnight accommodation, given that the delay exceeded three hours. I was extremely tired, felt unwell due to the lack of food and rest, and ultimately missed an important business meeting in Amsterdam due to this delay. I eventually managed to board a later flight, but this delay caused me significant inconvenience, including additional expenses for meals and other necessities. Given that the delay was not due to extraordinary circumstances but rather the airline's operational issues, I am entitled to compensation under Regulation (EC) No 261/2004. As per my rights, I request the following: Compensation of EUR 400 for the delay of over three hours on a flight within the European Union of more than 1,500 km. Reimbursement of the additional expenses I incurred due to the delay. A formal apology for the unprofessional behavior exhibited by your staff, particularly Ms. N. Vollant. I trust that you will handle this complaint with the seriousness it deserves and that you will process my compensation promptly. Please find attached the necessary receipts and documents to support my claim. I look forward to your response within the legally stipulated time frame. Yours sincerely,- Iasi-Amsterdam
- Economy
Thibault W
Verified | Jul 17, 2025Mulhouse-Vienna
Economy
Weather conditions
Airlines rebooked us on the same flight one day later : 7th of July 2025. Filed a claim directly with the airlines but got denied cause the official reason of the cancellation is the weather. However planes were landing and taking off on the date of the cancelled flight (6th of July), at this time in both airports (BSL & VIE).- Mulhouse-Vienna
- Economy
Kamile D
Verified | Jul 15, 2025New York-Vilnius
Economy
Influence by other flights
We take voucher for a meal 4x15e All information is controlled by father Dainotas Dragunas +3061888777 He provided all the documents and a detailed explanation. He wrotte: - To Vilnius we should arrive at 15:10. Arrived at 23:35 - Airline tell us during flight JFK-VIE that New York airport was overcrowded and this reason was main thing why we are late. Only during flight I see that flight from Vienna to Vilnius canceled and rerouted to Frankfurt and from Frankfurt to Vilnius. So we arrive to Vilnius 8h 30 minutes later. - We take meal voucher 4x15e and spent it in Frankfurt airport restaurant. (As we was rerouted from Vienna to Frankfurt (waiting time was 4h. and from Frankfurt we fly to Vilnius). - I didn't sign anything. Just take voucher from Lufthansa coworker. The incident had a very negative impact on my mental state. The reason is that when I bought a ticket from New York to Vilnius via Vienna and saw that the transfer time was only 35 minutes, I was worried whether it was really responsible on the part of the airline, and whether it was physically possible to transfer to the flight to Vilnius. But I trusted the experience of Austrian Airlines and completely surrendered to their will. Unfortunately, after taking off from New York, a quarrel broke out in the family, my wife cried, and the children panicked. Our emotions were affected by fatigue and anxiety about whether both my wife and I would be able to make it to work, which starts on Monday morning. - I didn't lose my money, but Monday's work was unproductive, and as a pharmacist, I was worried about not causing harm to patients.- New York-Vilnius
- Economy
Dainotas D
Verified | Jul 14, 2025New York-Vilnius
Economy
Influence by other flights
- To Vilnius we should arrive at 15:10. Arrived at 23:35 - Airline tell us during flight JFK-VIE that New York airport was overcrowded and this reason was main thing why we are late. Only during flight I see that flight from Vienna to Vilnius canceled and rerouted to Frankfurt and from Frankfurt to Vilnius. So we arrive to Vilnius 8h 30 minutes later. - We take meal voucher 4x15e and spent it in Frankfurt airport restaurant. (As we was rerouted from Vienna to Frankfurt (waiting time was 4h. and from Frankfurt we fly to Vilnius). - I didn't sign anything. Just take voucher from Lufthansa coworker. The incident had a very negative impact on my mental state. The reason is that when I bought a ticket from New York to Vilnius via Vienna and saw that the transfer time was only 35 minutes, I was worried whether it was really responsible on the part of the airline, and whether it was physically possible to transfer to the flight to Vilnius. But I trusted the experience of Austrian Airlines and completely surrendered to their will. Unfortunately, after taking off from New York, a quarrel broke out in the family, my wife cried, and the children panicked. Our emotions were affected by fatigue and anxiety about whether both my wife and I would be able to make it to work, which starts on Monday morning. - I didn't lose my money, but Monday's work was unproductive, and as a pharmacist, I was worried about not causing harm to patients.- New York-Vilnius
- Economy
Kalliopi P
Verified | Jul 11, 2025Prague-Thessaloniki
Economy
Technical problems
Due to the cancellation of my flight from Prague to Vienna, I had to fly via Munich. However, the flight to Munich was delayed and I barely made it to the connection to Munich. I was very disappointed because not only did I not have any help at the Munich airport, but the opposite. Also, my suitcase (which contained important medications that I needed that night) did not arrive at my final destination, Thessaloniki, on 9.7, but I received it on 10.7.- Prague-Thessaloniki
- Economy
Stoycho S
Verified | Jul 9, 2025Palma de Mallorca-Varna
Economy
Weather conditions
They provide me a Hotel and a bus voucher, arrived in Varna next day ,4 of June at 15:15 Was mo informes about thhe delay and the misses flight- Palma de Mallorca-Varna
- Economy
Milan N
Verified | Jul 8, 2025Brussels-Belgrade
Economy
Successful claim
No reason given
U Beograd smo stigli 07.07.2025 oko 14.00 U avio kompaniji nisu rekli ništa, samo da čekamo do 5.00 kada počinju da rade Dali su nam po sendvič i vodu U ponedeljak supreuga i ja nismo stigli na posao, ovaj dan ćemo morati da odradimo- Brussels-Belgrade
- Economy
- Successful claim
Lilyana H
Verified | Jul 6, 2025Sofia-Amsterdam
Economy
No reason given
Airline informed us an hour before take off that the flight might be delayed and next flight is in risk. When we arrived in Vienna flight was already taken off. We were assigned seats on the next possible flight flight which got slight delayed as well. In the end we arrived approximately 3 hours and 45 minutes after estimated arrival time. No care was offered during the delay- Sofia-Amsterdam
- Economy
Hannah F
Verified | Jul 2, 2025Geneva-Podgorica
Economy
Successful claim
No reason given
Missed connection as first flight was delayed after boarding. Arrived the next day after noon. Airline provided hotel voucher.- Geneva-Podgorica
- Economy
- Successful claim
Emma S
Verified | Jul 1, 2025Economy
Broken seat 2H in Business Class
The seat I purchased in business class was broken and would not recline. The leg support would also not raise which resulted in an uncomfortable experience for a premium ticket - very disappointing.- Economy
- Desired solution
Obaida K
Verified | Jun 29, 2025Erbil-Munich
Economy
Problems at airport
وصلت بعد الغاء حجزي ثلاث مرات وغادرت من تركيا قالت لي شركة الطيران يمكنك الحصول على تعويض لم تقدم شركة الطيران اي رعاية ازعجني وبشدة لاني غادرت العراق برا الى تركيا مما اجبرني الامر على استأجار سيارة ونقلي الى غازي عنتاب خسرت ٨٠٠ يورو الاقامة الفندقية وتكاليف السيارة التي نقلتني الى غازي عنتاب والتي انفقت عليها ٣٠٠ $ وعدا عن هذا كله لانني لم اغادر كردستان العراق قبل شهر وبقائي في كردستان العراق شهر وخمس ايام قامو بمخالفتي ٨٠ الف دينار بالرغم من ان حجزي الاول كان قبل انتهاء مدة الفيزا ب ٥ ايام- Erbil-Munich
- Economy
Batoul A
Verified | Jun 27, 2025Erbil-Munich
Economy
Problems at airport
I called the airline one day before my flight and I stayed in a hotel which cost 80 Euros. I contacted the airline and they told me there was a flight in a week and I said yes and stayed in a hotel which cost 120,000 Iraqi Dinars per night. After a few days the Australian Airlines cancelled the ticket for the second and third time. All this while I was staying in the hotel and my third flight was also cancelled. So I rented a car and went by land to Turkey from the Iraqi-Turkish border. The car cost 300$. From Turkey I stayed in a hotel in Gaziantep and booked a ticket from Gaziantep to Istanbul and from Istanbul to Copenhagen. That's all.- Erbil-Munich
- Economy
Alisa B
Verified | Jun 11, 2025Yerevan-Copenhagen
Economy
No reason given
am very upset with the attitude of Austrian Airlines I was supposed to be in Copenhagen at 8-10 am, but due to the delay of the Yerevan-Vienna flight, I will arrive at 15-35 Also, my flight was changed to Berlin, and my colleague's to Frankfurt. After numerous persuasions, they still did not let us fly together, explaining that there was no room on the plane. However, there were many free seats on both the Frankfurt and Copenhagen flights, but we were deprived of our constitutional rights. As a result, we incurred additional expenses for hygiene products, food, which I could not use because the barcode was not active. Moreover, we missed the transfer that met our group to the hotel. Having been forced to pay for an additional transfer. My employees and I missed an important meeting today, the results of which I was supposed to present to the ministry, I lost a whole working day, after these long flights I am very tired, humiliated, my appearance is no longer presentable to represent the interests of the state-owned company. And all this is a consequence of the work of one incompetent employee. I demand full compensation in the amount of 800 euros, I will also attach the bills and pictures of the empty seats on the plane.- Yerevan-Copenhagen
- Economy
Ani S
Verified | Jun 10, 2025Yerevan-Copenhagen
Economy
Successful claim
No reason given
Dear Sir or Madam, I am writing to formally raise several issues related to my recent travel experience with Austrian Airlines, which resulted in a missed connecting flight, team separation, and additional unexpected expenses. 1. Missed Connecting Flight My original itinerary was as follows: Flight OS 642 (Austrian Airlines) Route: Yerevan (EVN) – Vienna (VIE) Scheduled Departure: 04:45 Scheduled Arrival: 06:30 – Terminal 3 Connecting Flight OS 301 (Austrian Airlines) Route: Vienna (VIE) – Copenhagen (CPH) Reservation Code: ZUHZRL Due to a delay on flight OS 642, I was unable to board the connecting flight OS 301 to Copenhagen. This disrupted my schedule and caused considerable inconvenience. I kindly request that you review my case and inform me of any compensation I may be entitled to under EU Regulation 261/2004. 2. Team Separation and Baggage Issue In addition to the missed connection, I would like to address another issue related to my flight ticket No. 2572168002928, which routed me via Frankfurt, with a departure time of 10:20 and final arrival at 14:10. Meanwhile, my colleagues — Ms. Alisa Baghdasaryan and Ms. Shake Tonapetyan— were booked on a different itinerary via Berlin, departing at 12:40 and arriving at 15:35 (2572168002908). This split resulted in logistical difficulties and coordination problems for our team. Due to this separation, I was unable to access our checked baggage upon arrival. As a result, I had to purchase several essential items locally, which led to additional unplanned expenses. I kindly request compensation for: * The missed connection and related disruption * The baggage handling issue * The additional costs incurred due to the separation and the need to repurchase essential items Please let me know if you require supporting documentation, such as receipts for the purchases made. Thank you in advance for your attention to this matter. I look forward to your response. I am very upset with the attitude of Austrian Airlines I was supposed to be in Copenhagen at 8-10 am, but due to the delay of the Yerevan-Vienna flight I will arrive at 15-35. Also, my flight was changed to Berlin, and my colleague's to Frankfurt. After numerous persuasions, they still did not let us fly together, explaining that there was no room on the plane. There were a number of free seats on the Frankfurt and Copenhagen flight, but we were deprived of our constitutional rights. We have to pay additional costs for hygiene, food, which I could not use my expenses, because the barcode was not active. Moreover, we missed the transfer to the hotel that welcomed our group. Being typical, we paid for the additional transfer. My employees and I missed the meeting today, the results of which are to be presented to the ministry, after these long flights I am very tired, humiliated, my appearance is no longer presentable, I will represent the interests of the state company. And all this is the result of the work of not one competent employee. I demand full compensation in the amount of 800 euros, I will also attach the bills and pictures of the empty seats on the plane. Best regards, Ani Serobyan- Yerevan-Copenhagen
- Economy
- Successful claim
Sani S
Verified | Jun 9, 2025Vienna-Zagreb
Economy
Problems at airport
Flight cancellation due to closure of destination airport. Rebooked to next day, total delay 13 hours. Overnight stay and meals provided by airline.- Vienna-Zagreb
- Economy
Petr M
Verified | Jun 5, 2025Vienna-Belgrade
Economy
Successful claim
No reason given
Letadlo, kterí mělo odletět z Vídně mělo původně spoždění o půl hodiny, poté se doba zvýšila na jednu hodinu. Po čekání jedné hodiny, jsme obdrželi informaci, že letadlo nepoletí vůbec a proto jsme byli převedeni na let, který letěl o 6 hodin později. Z toho důvodu jsme do cílové destinace dorazili místo v 20:00 až v 01:30 hodin. Původní program musel být proto zrušen.- Vienna-Belgrade
- Economy
- Successful claim
Sabin B
Verified | May 6, 2025Bucharest-Hannover
Economy
Successful claim
They only offered a 20Euro meal voucher. I have arrived at my destination, and this can be proven with the HOTEL checkin time in Hannover at 18 pm instead of 10AM That is almost 8hours delay... a 3hours delay in Rome for no reason. They have discretionary selected the people in the plane and for some reasons, they have denied boarding to others on grounds that make no sense. It was purely their decision who gets to fly and who does not Austrian Airlines has denied compensations.
- Bucharest-Hannover
- Economy
- Successful claim
Carolina N
Verified | May 4, 2025Chisinau-Amsterdam
Economy
Successful claim
Technical problems
I had extra costs but i din't save any receipts. Also we had to wait all the time in the airport and me and my kids didn't sleep from 2 a.m till the next night. We barely had a small space to sit and wait all this time.- Chisinau-Amsterdam
- Economy
- Successful claim
Anonymous member
Verified | May 4, 2025Economy
Rude behavior of cabin crew
I would like to express my feeling regarding the behavior of cabin crews of Austrian Airlines in flight n. OS 872 in May 2nd 2025 from Tehran to Vienna. I was in rush to reach Tehran airport and I just wearing a T-shirt since there it was hot. I didn’t think about taking a jacket. When I was in plane, I was feeling really cold and I asked for a small blanket. Surprisingly enough the cabin crew refused to give it. They said a stupid reason that they requested to wash all blankets and they don’t have any to offer. For Austrian airline this is really a nonsense reason to provide because they all know there is a climate change and they shall be equipped. Honestly I am really disappointed with this behavior. In my second flight from Vienna to Paris, when I asked for blanket, they provided it without any problem. So I consider such discriminatory behavior toward Iranian passengers since I was treated proprely in internal Europe flight (vienna to Paris). Also sometimes during landing I will have ear pain. In flight OS872, I asked them if they can provide any nose drops to help in the case of pain. In a rude manner, they said if u know u have issue with your ear, you should have taken your own medicine. I was not in normal mental condition (due to the fact that my dad passed away) to remember all this thing. That’s why I asked for that. Unfortunately, the behavior of cabin crews was really rude, how much does it cost for such airline a small nose drops!!!? And it was the last time I will use this airline and I will write this review wherever I can to inform people.- Economy
Georgia M
Verified | Apr 21, 2025London-Thessaloniki
Economy
We were meant to fly from London to Vienna to Thessaloniki but they gave us about 15 mins to get to the connection in which we had to get a coach from the airplane to the airport then through immigration and then another coach to the gate they arranged the flight for which took 15 mins on its own, we were told that we missed the flight by "3 seconds" and told to go to a desk to get a new flight, the attendant at this desk was incredibly rude and implied it was our fault even though we had literally ran when we weren't on a coach, the attendant said "Well you had 48 minutes to get to the gate" but if you look at the landing time it landed at 9:15am and our boarding for the next flight was 9:25am and the take off was meant to be 9:55am none of which work out to 48mins.. we were then told our baggage would not be put on the Vienna to to Thessaloniki flight but instead be put on our new flight from Vienna to Frankfurt and then Frankfurt to Thessaloniki but when landing and waiting for luggage it never appeared and I was told by Thessaloniki airport service it was still in Vienna and wouldn't arrive until the next day so we went a whole day without our luggage as well...
- London-Thessaloniki
- Economy
Nikola G
Verified | Apr 9, 2025Mahebourg-Budapest
Economy
No reason given
On 03 Nov 2024 Austrian Airlines cancelled our return flight from MRU to BUD (via VIE) and therefore our new re-scheduled flight which was just communicated to us while we were already at the Mauritius airport arrived to our final destination Budapest Hungary more than 19 hours later!!!- Mahebourg-Budapest
- Economy
Andras B
Verified | Apr 9, 2025Mahebourg-Budapest
Economy
No reason given
On 03 Nov 2024 Austrian Airlines cancelled our return flight from MRU to BUD (via VIE) and therefore our new re-scheduled flight which was just communicated to us while we were already at the Mauritius airport arrived to our final destination Budapest Hungary more than 19 hours later!!!- Mahebourg-Budapest
- Economy
David M
Verified | Apr 7, 2025Economy
Missile flew past our plane
About 20-30 min into our flight (somewhere between Israel and Cypress) me and another passenger saw some type of missile fly past our plane! I think it was a cruise missile! Its trajectory looked like it was fired from Lebanon as its direction was towards Israel! We were flying in a north eastern direction and the missile flew past the left side of our plane; not more than 100 meters under the left wing! We were very shocked! I’ve never seen something like this happen before! Doesn’t the plane have a radar system to warn of incoming projectiles? In my opinion it was way too close for comfort and I felt my life was at risk! Sincerely David Murphy- Economy
- Desired solution
Apology / Voucher
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