Austrian Airlines complaints: comments, page 3
188 comments
Michael S
Verified | Apr 1, 2025
London-Klagenfurt
Economy
Successful claim
No reason given
I was rebooked for a flight that would have landed more than 9 hours after the scheduled arrival in my original booking - so I took a train instead which meant I arrived a little bit before that.
- London-Klagenfurt
- Economy
- Successful claim
Neculai Alexandru P
Verified | Mar 28, 2025Amsterdam-Thessaloniki
Economy
No reason given
After the arrival in Vienna, the layover was supposed to be 40 minutes. OS372 left 40 minutes late and arrived in Vienna 30 minutes too late. It was impossible to reach the connecting flight OS0809 in under 10 minutes, due to the delay. I had to buy another ticket and pay the late check in fee (50β¬). I have flown 4 more additional hours to reach my destination due to the delay. I am asking for a ticket refund, as this delay caused me money and time.- Amsterdam-Thessaloniki
- Economy
Theofilos Eythymios P
Verified | Mar 28, 2025Prague-Thessaloniki
Economy
No reason given
We were a group of 5 people (Erasmus+ teachers) in the same flight. The other had claim number 427730 (Ioannis Tsompanopoulos), and is already complete.- Prague-Thessaloniki
- Economy
Dominik S
Verified | Mar 27, 2025Belgrade-Prague
Economy
Successful claim
Technical problems
Vzhledem k zmΔnΔ letΕ― doΕ‘lo k finΓ‘lnΓmu zpoΕΎdΔnΓ 7 hodin. Oba jsme mΔli jΓt do zamΔstnΓ‘nΓ, takΕΎe jsme museli vyuΕΎΓt dalΕ‘Γho dne dovolenΓ©. Letenky kupovΓ‘ny cestovnΓ kancelΓ‘ΕΓ CWT.- Belgrade-Prague
- Economy
- Successful claim
Martin D
Verified | Mar 26, 2025Milano-Vienna
Economy
Weather conditions
Flight was delayed due to the bad weather We have been sitting in airplane for 4 h 3 min... on the runway The company did not offer us any compensation Austrian case Our reference: 2407-OS-13175 Planned departure was 20:35 from Malpensa, plane departed at 00:38 Final destination arrived 1:55 (planned arrival was at 22:00 day before)- Milano-Vienna
- Economy
MichaΕ D
Verified | Mar 25, 2025Tirana-Warsaw
Economy
No reason given
While at the airport, at the gate the screen showed a delay and was moved twice. The reason for the delay was not given and other planes were operating normally at the time, weather conditions were good. I was delayed almost 4 hours...- Tirana-Warsaw
- Economy
Maedeh M
Verified | Mar 11, 2025Tehran-Frankfurt
Economy
No reason given
Lufthansa canceled our return flight (OS 872 & OS 201) on September 23, 2024, just 13 days before departure. While Lufthansa offered an alternative, it was not a reasonable or comparable option. Since Lufthansa failed to provide a suitable alternative, we were forced to purchase new tickets with Pegasus Airlines at a higher price (β¬476). Lufthansa refunded only β¬359.62.- Tehran-Frankfurt
- Economy
Maedeh M
Verified | Mar 11, 2025Frankfurt-Tehran
Economy
Successful claim
No reason given
We were originally booked on the following flights: OS214 (Frankfurt β Vienna) on September 14, 2024, scheduled to depart at 17:20 from Frankfurt. OS871 (Vienna β Tehran) on September 14, 2024, scheduled to depart at 19:35 from Vienna. However, flight OS214 was delayed, causing us to miss the connection to OS871. As a result, we were forced to stay overnight in Vienna and were rebooked on the following flight the next day: OS1071 (Vienna β Tehran) on September 15, 2024, departing at 19:35 from Vienna. This means that we did not arrive in Tehran within the "less than 3 hours". Instead, we reached the final destination approximately 24 hours later than originally scheduled.- Frankfurt-Tehran
- Economy
- Successful claim
Homayoun H
Verified | Mar 10, 2025Tehran-Frankfurt
Economy
No reason given
Lufthansa canceled our return flight (OS 872 & OS 201) on September 23, 2024, just 13 days before departure. While Lufthansa offered an alternative, it was not a reasonable or comparable option. Since Lufthansa failed to provide a suitable alternative, we were forced to purchase new tickets with Pegasus Airlines at a higher price (β¬476). Lufthansa refunded only β¬359.62.- Tehran-Frankfurt
- Economy
Homayoun H
Verified | Mar 10, 2025Frankfurt-Tehran
Economy
Successful claim
No reason given
We were originally booked on the following flights: OS214 (Frankfurt β Vienna) on September 14, 2024, scheduled to depart at 17:20 from Frankfurt. OS871 (Vienna β Tehran) on September 14, 2024, scheduled to depart at 19:35 from Vienna. However, flight OS214 was delayed, causing us to miss the connection to OS871. As a result, we were forced to stay overnight in Vienna and were rebooked on the following flight the next day: OS1071 (Vienna β Tehran) on September 15, 2024, departing at 19:35 from Vienna. This means that we did not arrive in Tehran within the less than 3 hours. Instead, we reached the final destination approximately 24 hours later than originally scheduled.- Frankfurt-Tehran
- Economy
- Successful claim
Mino G
Verified | Feb 22, 2025Amsterdam-Innsbruck
Economy
No reason given
I arrived around 8pm in Telfs. The airline informed me by email 2.5 hours before departure about the delay, I was already in the train to AMS. I received a 20EUR voucher to eat/drink at VIE airport. I had an event to attend in Telfs at 18.00, because of arriving late, I missed the dinner event (EBA Businessday).- Amsterdam-Innsbruck
- Economy
Aleksandra S
Verified | Feb 17, 2025Duesseldorf-Skopje
Economy
No reason given
My flight DUS-VIE was canceled, i stayed in Dusseldorf an extra night, The airline Offered me hotel. Instead of arriving on 2.7, I arrived home on 3.7.- Duesseldorf-Skopje
- Economy
Omid M
Verified | Feb 9, 2025Tehran-Frankfurt
Economy
No reason given
My original flight was a direct flight from IKA to Frankfurt with flight number LH601 on 07.10.24 (page 2 of pdf) and this flight got cancelled. Then the return flight was changed to a flight (os872) with a transit in Vienna (page 5 of pdf). This is the flight that i am claiming for. Not only I lost a direct flight but also OS872 got cancelled too while i was on holidays and they did not offer any compensation or other flights while other airlines were flying. As a result I had to buy a ticket from Iran air (page 8 of pdf) that when converted to euro was about 157 euros at that time and another flight from Turkish airlines from Istanbul to Frankfurt at the price of 683.58 euros. I not only had to cut my holiday short by one day and get back sooner but I also had to pay a total of 840.58 (from Iran air and Turkish) to get back. I also paid an extra cost of 17.99 for the bus I lost because of this cancellation and had to buy another one. so I demand a full refund of 858.57. I contacted the airline and told you the same but they only apologized for the behavior of their staff- Tehran-Frankfurt
- Economy
Omid M
Verified | Feb 9, 2025Frankfurt-Tehran
Economy
Weather conditions
The Original flights were like this: Frankfurt-Vienna by OS 206 at 14.09.24 on 11:10 Vienna to IKA by OS 871 at 14.09.24 on 14:20 IKA-Frankfurt by LH 601 at 07.10.24 on 01:30 Then the whole plan got cancelled and the flights became like this Frankfurt-Vienna by OS 214 at 14.09.24 on 17:20 Vienna to IKA by OS 871 at 14.09.24 on 19:35 IKA-Vienna by OS 872 at 07.10.24 on 02:40 Vienna-Frankfurt by OS 201 at 07.10.24 on 07:00 As could be seen Instead of 11:10 I had to fly on 17:20 by another flight number which is OS 214 and this flight also had delay and as a result when we reached the Vienna airport the connecting flight flew away and we had to stay at Vienna. Because of this i lost one day of vacation and incurred extra costs that i sent to you. Laos, my return flight was changed from a direct fly to a flight with transit and even this one got cancelled later- Frankfurt-Tehran
- Economy
Ana N
Verified | Jan 29, 2025Vienna-New York
Economy
The Airline overbooked the flights we arrive at 10:00am and ours flight was 1:45pm. They told us that they could overbooked the flights by 10 percent. They was able to get another airline but the issue was the flights didnβt departure until 10:00 pm
- Vienna-New York
- Economy
Mehrnaz G
Verified | Jan 20, 2025Tehran-Frankfurt
Economy
No reason given
Dear Airadvisor team, I, Mehrnaz Ghamari, would like to submit my claim for a flight cancellation on 06 October 2024 from Tehran Imam Khomeini Airport to Frankfurt, through Vienna. (IKA -> VIA OS 872 and VIA ->FRA OS 203) Lufthansa canceled our original flight and rebooked us 2 times with Emirates Airline and Turkish Airlines, although from Istanbul to Frankfurt and excluding Tehran to Istanbul. Still Lufthansa failed to provide us with a replacement flight from Tehran to Istanbul and therefore we had to buy a local ticket from βAseman Airlinesβ which costed EUR 282. Lufthansa could have offered us refund for this flight cancelation but they did not. Lufthansa was also aware of the situation form 23 September but still did not take appropriate measure for the flight disruption which has led us to extra cost and time. We arrived at the final destination with 10 hours of delay. Passengers affected: 1- Mehrnaz Ghamari 2- Mehdi Mohammadi Thank you for your consideration. Best regards, Mehrnaz Ghamari 20 January 2025- Tehran-Frankfurt
- Economy
Arbresha C
Verified | Jan 14, 2025Bangkok-London
Economy
Successful claim
Technical problems
Because the first flight had a technical issue, we had to wait for engineers to fix the problem before we could fly. As a result of this delay, we missed the connecting flight. Instead of being offered the later flight directly to London, we were diverted from Vienna to Hamburg, followed by another flight from Hamburg to London. When we arrived in London around 5 hours later than expected, our luggage was lost, and we had to report it.- Bangkok-London
- Economy
- Successful claim
Shefije N
Verified | Jan 14, 2025Skopje-Vienna
Economy
We had a flight to Vienna than from Vienna we had a booked train tickets to Salzburg. This delay all together complicated our journey.
- Skopje-Vienna
- Economy
Dunya N
Verified | Jan 8, 2025Amsterdam-Vienna
Economy
Influence by other flights
Refund Request for Delayed Flight β Booking ID: QUF3QQ Dear Austria Airlines Customer Service, My name is Donya Nazaryar, and I was scheduled to fly from Amsterdam to Vienna on January 5, 2025, at 10:00 AM (Booking ID: QUF3QQ). Unfortunately, I experienced several disruptions during this journey. The flight, initially scheduled as a direct connection, was delayed by three hours in Amsterdam. Subsequently, we were redirected to Frankfurt, where I faced an additional delay of four hours due to all gates being closed. As a result of these significant delays, I missed an important personal business meeting. This situation has caused me considerable inconvenience, and I kindly request a refund for my ticket as compensation. Thank you for addressing this matter, and I look forward to your prompt response. Best regards, Dunay Nazaryar- Amsterdam-Vienna
- Economy
Dan D
Verified | Jan 7, 2025Montreal-Bucharest
Economy
Successful claim
No reason given
On January 04,2025 we (Dan and Mihaela Drosu ) had a schedule flight from Montreal to Bucharest via Vienna at 18.35... we left Montreal around 20.25PM(we don't know what happened, we sit on the aircraft more then 2 h waiting to take off..) due to this delay we lost the connection at Vienna Airport (9.55 AM) and we have been reschedule for another flight to Otopeni ( Bucharest Airport) at 15.50 PM...but this flight was also delayed (we don't know why ) we left Viena airport around 18,15PM ... 8 hours late then the right time ., We arrived in Bucharest around 20.30 PM ( we should have been in Bucharest at 12.30PM ... ) IT was also a mess in Vienna airport... go to gate F12...after go to Gate 21... go to gate 36.... and finally go to gate F8 from where we take off. This is what happened... we don't know the reasons, nobody say nothing.- Montreal-Bucharest
- Economy
- Successful claim
Adam O
Verified | Jan 4, 2025Vienna-New York
Economy
Successful claim
Adam Oros was put on Wait List for flight OS087 - Jan 4, 2025. The preference was a direct flight, which is the reason we chose Austrian Airlines. We had to travel 350km to the airport by car and stay overnight in an AirBnB close to the airport on the 3-4, in order to be able to catch the flight. Upon check-in (Jan 3) we have been informed that the passenger is on wait list. He had to be in NYC on the 4th, since he is a student with F1 Visa, with strict regulations! Austrian Airlines customer service suggested on the phone to go to the Vienna Airport to get resolution. We got there on Jan 3, and have been told that resolution can be made at the gate only. They did not allow us to upgrade to Premium Economy and pay β¬360! They put the passenger on a connecting flight via IAD (Washington) that cases at least 5 hours delay!!! It is unacceptable that the passenger was not put on a direct flight as we paid more money for, was not allowed to upgrade, and significant delay is caused resulting financial damage and also damage of other nature!!!
- Vienna-New York
- Economy
- Successful claim
Valdas J
Verified | Dec 25, 2024Vienna-Vilnius
Economy
Successful claim
No reason given
I had a connecting flight from Vienna to Vilnius through Frankfurt with Lufthansa. However, the plane from Vienna was delayed, causing me to miss my flight to Vilnius. I was booked in a hotel, but I did not receive any meals or refreshments in the evening or morning at the hotel or elsewhere. I had to purchase breakfast at the airport in the morning as my rebooked flight was early.- Vienna-Vilnius
- Economy
- Successful claim
Marija B
Verified | Dec 22, 2024Vienna-Podgorica
Economy
Don't remember
I had flight from Amsterdam to Podgorica with layover in Vienna. My flight from Amsterdam to Podgorica was on time. Unfortunately, my flight from Vienna to Podgorica was delayed for the next day. However, I was provided with the hotel and dinner by AustrianAirlines.- Vienna-Podgorica
- Economy
Qinghan C
Verified | Dec 18, 2024Shanghai-Barcelona
Economy
Problems at airport
On the 17th, after the clearance of Austrian customs at the Vienna International Airport, I was redirected by the Austrian Airlines staff at gate F33 when I was proceeding to board the connecting flight os0393 bound for Barcelona, to F02 Austrian Airlines customer service desk. No explanation was given as to why I needed to go to the service desk until at the service desk where I was finally told that I had to be rebooked to a different flight the next morning for Barcelona. That was also the moment I found out the original connecting flight had left. In addition, the staff at the information desk didnβt provide me with any information about accommodation regarding this unexpected extra long layover at the Vienna airport nor did she mention anything about any compensation to my inconvenience as a direct result of this change. I also had to pay for the dinner at the airport out of my own packet. As Iβm writing this claim, I sit on floor of F wing of the waiting lounge at 2:30 am and being probably the only person of this entire area. Itβs very difficult to secure any sleep in such an environment. I at this point can only hope that no further delay will occur to the morning flight. I have a very important appointment with Barcelona city council at 10:50am. Even if the morning flight is on time, I will be at Barcelona airport at 9:20am, with a 14 hour delay to my original arrival. There might not be enough time for me to travel from the airport to the city council in Eixample on time, given that I will be likely to be hit by the morning traffic rush and itβs my first time in the country and donβt say a word of Spanish. Because of this long delay, I will probably miss out on the appointment and itβs too late to reschedule. Not happy!- Shanghai-Barcelona
- Economy
Guilherme C
Verified | Dec 13, 2024Yerevan-Lisbon
Economy
No reason given
Our flight was cancelled and because of that we couldnβt do a job that we were booked for. We were 6 hours in airport, 4 of them was waiting for the plane and the other 2 to get the hotel voucher. We also didnβt got any options for when we could get another flight because they automatically booked another flight for Sunday 14 and checked in us without our consent- Yerevan-Lisbon
- Economy
Nuno D
Verified | Dec 13, 2024Yerevan-Lisbon
Economy
No reason given
Our flight was cancelled and because of that we couldnβt do a job that we were booked for. We were 6 hours in airport, 4 of them was waiting for the plane and the other 2 to get the hotel voucher. We also didnβt got any options for when we could get another flight because they automatically booked another flight for to days after and checked in us without our consent.- Yerevan-Lisbon
- Economy
Kristina R
Verified | Dec 8, 2024Stuttgart-Vienna
Economy
Successful claim
No reason given
06.12.2024 at 12:26 oβclock iβve received message from the Airline that my flight is cancelled . after that they did rebook e for the next flight, but i had to wait till 19:35 pm. The flight was scheduled for 19:35 pm but we departed 20:30 pm.- Stuttgart-Vienna
- Economy
- Successful claim
Mohammad N
Verified | Dec 3, 2024Frankfurt-Manchester
Economy
Unknown
No the airline just pass me around and playing with me for about one year and gave me so much different amount Lufthansa airline so bad customer service in uk and Germany too and just playing with customers mind and insulting them I never get ticket with Lufthansa again ever- Frankfurt-Manchester
- Economy
Aimilios M
Verified | Nov 27, 2024Thessaloniki-Brussels
Economy
Lost baggage
I had one small suitcase and the woman in the counter in Thessaloniki wanted me to deliver to her and not take it with me. As a result I wait 4 hours in Brussels Airport for my suitcase to arrive. I fought via Vienna and I am in Brussels and my small suitcase is in Vienna. I need it for my tommorows meeting.- Thessaloniki-Brussels
- Economy
Oksana S
Verified | Nov 26, 2024Vienna-Roma
Economy
Successful claim
No reason given
We were sitting at the Vienna airport, waiting for a flight to Munich at 1:45 p.m., and they informed that the flight is delayed until 3:00 p.m., and we have a connection at 3:30 p.m. in Cagliari. We did not catch the plane to Cagliari. We arrived in Munich at around 4:30 p.m., stood in line at the customer service office, stood for about 2.5 hours, we were lucky and got tickets for 7:30 p.m. to Rome with a connection to Cagliari at 10:30 p.m. We went to the boarding, and there they announced that the flight to Rome is delayed until 9:00 p.m., then until 9:20 p.m., then until 10:00 p.m., and the plane from Rome to Cagliari was also delayed for 30 minutes, but this did not help us, because we were flying to Rome 1.5 hours. We arrived in Rome at around 11:30 p.m., they said on the plane that they would meet us, accommodate us, feed us, and warm us up, but no one met us and we were forced to be homeless at the airport in Rome until our departure to Cagliari at 7 in the morning, in total it took 45 hours to get from Edmonton to Cagliari, they still lost a night in rent, and the money was paid.- Vienna-Roma
- Economy
- Successful claim
Oleg S
Verified | Nov 26, 2024Vienna-Roma
Economy
Successful claim
No reason given
We were sitting at the Vienna airport, waiting for a flight to Munich at 1:45 p.m., and they say that the flight is delayed until 3:00 p.m., and we have a connection at 3:30 p.m. in Cagliari, but we didn't make it to the plane to Cagliari. We arrived in Munich at around 4:30 p.m., stood in line at the customer service office, stood for about 2.5 hours, we were lucky and got tickets for 7:30 p.m. to Rome with a connection to Cagliari at 10:30 p.m. We went to the boarding, and there they announced that the flight to Rome is delayed until 9:00 p.m., then until 9:20 p.m., then until 10:00 p.m., and the plane from Rome to Cagliari was also delayed for 30 minutes, but this did not help us, because we were flying to Rome 1.5 hours. We arrived in Rome at around 11:30 p.m., they said on the plane that they would meet us, accommodate us, feed us, but no one met us and we were forced to stay overnight at the airport in Rome until the very departure in Cagliari at 7am in the morning, in total it took 45 hours to get from Edmonton to Cagliari, they still lost a night in rent, and the money was paid- Vienna-Roma
- Economy
- Successful claim
Ayesha I
Verified | Nov 20, 2024Venice-Cairo
Economy
The company without giving us any evidence stopped us from traveling because they claimed that our small dog didnβt have document which are required by Italian law. Although we hand all our documents according to the Italian law. They denied our travel. When we asked to show what part of Italian law they are taking about they refused to give us any information and denied our travel. We have to wait 3 days in Italy because of there actions in our cost. We have all our corespondents and documents to show their aggressive action.
- Venice-Cairo
- Economy
Josef D
Verified | Nov 10, 2024Vienna-Los Angeles
Economy
Successful claim
Technical problems
Flight OS 0081 from Vienna to Los Angelese (LAX) was first delayed by several hours before being cancelled. The cancellation forced the two travelers to incur extra expenses while the rebooked flight was delayed by more than 24 hours. This resulted in the travelers losing 2 days before arrival at the final destination, incurring further expenses and mental anguish.- Vienna-Los Angeles
- Economy
- Successful claim
Sani S
Verified | Nov 9, 2024Vienna-Sarajevo
Economy
Weather conditions
The total delay was 15 hours, due to the fog at the destination. The airline company offered alternative flights or cancellation, but not also compensation. Weekend private visit to family was canceled.- Vienna-Sarajevo
- Economy
Tatana H
Verified | Nov 8, 2024Chicago-Vienna
Economy
Successful claim
Technical problems
I had to reschedule my meeting and cancel my event I arrived late afternoon to my final destination instead of morning- Chicago-Vienna
- Economy
- Successful claim
Ian K
Verified | Nov 5, 2024Paris-Tel-aviv
Economy
Problems at airport
Austrian airlines canceled the flight and claimed there was no compensation because it was a political dispute, and thus they were not obligated to. However, I was able to fly in on another airline, so air travel was possible. My flight on the 20th of September was canceled on the 18th. I rebooked it for the 25th, but it was canceled again on the 24th. I managed to change the flight to Larnaca (Cyprus) and had to purchase another airline's flight to Tel Aviv. Overall, I was delayed by 6 days, and had to pay for lodging during this time, plus another flight.- Paris-Tel-aviv
- Economy
Pier Michele M
Verified | Nov 4, 2024Shanghai-Milano
Economy
Weather conditions
Mail di reclamo inviata a Austrian Airlines. >>>> Because of the weather conditions you rebooked us (2 persons) to HO 1605 operated by Juneyao Airlines PVG β SIN starting 15:45 the 16/09/2024 and SQ356 operated by Singapore Airline SIN-MXP starting 23:30 same day. HO 1605 took off with 1 hour delay and that leaded to miss the connection in SIN but worst in the worse Singapore Airline refused to rebook us to the next flight and demanded us to buy the ticket to travel to MXP. After several unsuccessful phones talk with Lufthansa center I decided to catch the next suitable to us flight even if from other company. Now I agree that weather is beyond your control but the improper behaviour of your allied is and consequently I expect the refund of 893.99Euro the 2 tickets not due cost.- Shanghai-Milano
- Economy
Carmen Ioana P
Verified | Oct 25, 2024Bucharest-Los Angeles
Economy
Successful claim
No reason given
I had to wait at the Vienna airport until 12:00 for them to let us know that the flight was canceled, then they didn't have hotel vouchers available. I had to sleep in a hotel for one night and wake up at 3 in the morning to continue my trip. The next issue was that they added one more flight to London and then to LAX. I had to spent an extra 6 hours in the London airport to leave to Los Angeles. So, I arrived in Los Angeles instaid of Saturday at 13:00, Sunday at 17:00 . It was a terrible experience- Bucharest-Los Angeles
- Economy
- Successful claim
Michal D
Verified | Oct 21, 2024Yerevan-Brussels
Economy
I booked an Austrian Airlines flight from Jerevan to Brussels using Brussels Airlines shop. The flight was sold with connection via Vienna Airport with 50 minutes stopover. I was unable to make it, because (i) I was seated in the rear of the aircraft, having to wait for the passengers in the rows before me to disembark, (ii) the incoming flight did not have a terminal position and I had to wait for a bus, i.e. basically until everyone disembarks (iii) there was passport control, where I had to wait (iv) despite being on connecting flight, I had to go again through the security because the security in Yerevan was not seen sufficient, (v) the outgoing gate was quite far and (vi) I have an issue with my ankle and couldn't run. I mentioned it to airport personal, but they didn't do anything. I was at the gate at around 7:10 and the plane didn't wait for me. Austrian Airlines would be reasonably expected to know when selling the ticket that 50 mins may not be feasible and either not sell the itinerary or making appropriate arrangement at the Vienna airport to ensure passengers can make the transfer in time. I was given a replacement flight with Austrian departing at 12:20, arriving to the final destination with around 5 h delay. I therefore claim the compensation.
- Yerevan-Brussels
- Economy
Anamaria B
Verified | Oct 20, 2024Budapest-New York
Economy
Influence by other flights
Because of the delay of our first flight from Budapest to Vienna we didnβt catch the flight to New York, we spent 5-6 hours in the airport from Vienna, after that they gave us a connecting flight to Egipt and from there to New York. Because of all this we arrived in New York 1 day later and spent 30 hours in the airports.- Budapest-New York
- Economy
Behzad J
Verified | Oct 14, 2024Vienna-Rome
Economy
No reason given
The flight OS505 has been delayed and finally cancelled and the Austrian agent, with a big hustle, rebooked the travel with for 14 sep OS 527 Vienna to Venice and 15 sep AZ 1460 Venice to Rome. The cancellation reason was not clear and other flights including the rebooked flight with air dolomiti flied that night. With an 8-months old baby crying, we arrived 12 hours late to rome from the original arrival time. We had to take hotel in Venice and taxi in Venice and Rome to get to our hotel but we were extremely tired that whole two days. It was very stressful for us because we had our hotel booked in Rome and all my daughter's milk supplies were there and she is allergic to a lot of formulas so I brought everything from Canada and planned for a 2 day trip to Vienna. I had to insist when talking to the representative of Austrian airlines or else they planned our trip for tomorrow and through Stuttgart!!!! We lost two days of our visit to Rome, we slept only 3 hours that night and not even in Rome, we were sent to Venice and we had to accept it because we were going to have our flight back to Canada the day after (September 16). We have listed the expenses below, but beside the expenses, we want to claim the discomfort and the 11 hours late arrival at destination, which ruined our visit plans. Expenses: Hotel in venice: 279.2 eur Taxi airport to hotel in venice going and back: 25 eur+30 eur= 55 eur Taxi airport to hotel in rome: 55 eur Breakfast at venice airport: 14 eur Food at the airport: 14.7 eur Total: 417.9 eur- Vienna-Rome
- Economy
Fifi D
Verified | Oct 14, 2024Cairo-Amsterdam
Economy
No reason given
My bags was late for almost a month i was on vacation for a month i couldn't wear or use anything of my personal needs that where in my bags i had to buy all of my personal need again and at the end of my vacation i finely got my bags destroyed and broken and filled with mold and wet- Cairo-Amsterdam
- Economy
Mohamud I
Verified | Oct 14, 2024Amsterdam-Addis Ababa
Economy
Successful claim
Travel Experience: September 8 - 11 Departure from Amsterdam (September 8) My sister, her three children (all under the age of six), and I began our trip from Amsterdam Airport on September 8. We arrived at the airport around 16:00 and completed check-in for our luggage by 17:30 before heading to the gate. Our first leg of the journey to Vienna was with Austrian Airlines, with a scheduled departure at 20:00. Unfortunately, the flight was delayed, and we didn't depart until 21:30. Traveling with young children is always challenging and stressful. Realizing we would miss our connecting flight from Vienna to Somalia, I decided to speak with the staff at the gate. I explained that with the certainty of missing our connection and the difficulties of traveling with small children, it might be better to rebook our tickets for a later date and return home. However, the staff insisted that continuing to Vienna would be better, assuring us they would take care of any issues related to the missed connection. Following their advice, we continued our journey and arrived in Vienna. Arrival in Vienna Upon arriving in Vienna, we headed to the transfer desk, where we were informed that there were no hotel rooms available. We were advised to arrange our own accommodation and return early the next morning to rebook our tickets. My sister and her children stayed at the airport while I went to find a hotel nearby. I secured a room at the NH Hotel, and we checked in around 01:00. It had been a long day, and the youngest children were already fast asleep by this time. Rebooking and Journey to Zurich (September 9) The next morning, I returned to the transfer desk to rebook our flights. We were rebooked for a journey to Somalia via Zurich, with a stop in Milan. The new flight from Vienna to Zurich was scheduled to depart at 18:40 on the 9th of September, again with Austrian Airlines. Unfortunately, this flight was also delayed, departing at 19:25 instead of 18:40. Despite the delay, we rushed through security and made it to the gate for our flight to Somalia with half an hour to spare. At the gate, however, the staff discovered that our rebooking had not been reflected in the Ethiopian Airlines system, even though Austrian Airlines had rebooked us. Without time to resolve the issue, we were told we couldnβt board the flight. This was extremely frustrating, especially as we were running low on baby supplies and the children were exhausted after another long day of travel. Issues at the Zurich Transfer Desk At the Swiss Airlines transfer desk, we were told that our rebooking was incorrect in the Ethiopian Airlines system, even though it appeared correctly in Austrian Airlines' system. There seemed to be a disconnect between the systems of the two airlines. The most frustrating part was the lack of understanding from the staff. Despite traveling with young children, they insisted we continue onward, suggesting routes through Paris or Cairo, and offered reimbursement for only one night's accommodation. This suggestion felt incredibly insensitive, as the situation was caused by delays with Austrian Airlines, and our priority was to ensure the well-being of my sisterβs children. We insisted on staying in Zurich for two days and taking the next available flight to Somalia, which was on the 11th of September. Our primary concern was resolving the ticketing issue while ensuring the children could rest. A Difficult Night in Zurich After nearly two hours, arrangements were made for us to stay at the Jet Hotel. However, upon arrival, we were met by a rude receptionist who screamed at us, telling us to "grab a pizza and a drink" for dinner. When we asked if there was any food suitable for the baby, we were ridiculed. Feeling disrespected, we left the hotel and found a more suitable room at the Radisson Hotel. The next day, we spent nearly three hours on the phone with Austrian Airlines, Swiss Airlines, and Ethiopian Airlines, trying to ensure the rebooking was correctly reflected in their systems. Even after our efforts, Ethiopian Airlines had not resolved the issue. We even suggested a business-to-business call between the airlines to resolve the issue, but this was ignored. Final Attempt to Resolve the Issue (September 11) On September 11, we checked out of the hotel at 12:00 and arrived at Zurich Airport nine hours before our flight to Somalia, hoping to resolve any potential issues early. Both the Ethiopian Airlines and Swiss Airlines ticketing desks confirmed that our booking was correct. When the check-in desk opened at 18:25, we were first in line. Although our boarding passes for the second leg of the trip were printed without issue, the boarding passes for the last leg couldnβt be printed due to yet another system error. This entire journey was incredibly stressful, especially considering we were traveling with small children. The lack of coordination between the airlines and the lack of empathy from the staff made a difficult experience even more challenging.
- Amsterdam-Addis Ababa
- Economy
- Successful claim
Mansoureh B
Verified | Oct 12, 2024Catania-Tehran
Economy
No reason given
Initially, I took a flight from Italy to Tehran on October 29 from Austrian Airlines, but a month ago, I paid a fine of 400 euros and changed my flight date to October 15, but a few days ago, the company emailed that the flights were canceled. And there are no alternative flights. I tried to get the money for my flights but no one answered and I was just referred to this link. At present, I managed to buy a ticket with great difficulty and borrowing money from my relatives, but I have no money to pay them and it is very urgent that I need my money. Please notice my request as soon as possible. 3 months is a long time. You receive the money very quickly for selling tickets, but at the time of paying the passenger, you avoid paying it in a strange and unreasonable way, and this is not ethical at all. I am very sorry that I flew with Austrian and I do not recommend it to anyone. I pay a loss of 1400 euros to be able to return to my country and no one cares.- Catania-Tehran
- Economy
Mahmoud And Ayesha I
Verified | Oct 8, 2024Venice-Cairo
Economy
I have sent a claim to Ms A Neumann, Astrain Airline about my claim but her reply was not sufficient and did not answer my problem. Unfortunately, the company failed to give sufficient information and acted in unprofessional manner. the attached is my letter to them on 8 of September 2024:
- Venice-Cairo
- Economy
Altina R
Verified | Oct 7, 2024Tirana-Nice
Economy
I was traveling for work in Cannes from 30th of September to 3rd of October. My luggage didn't came when I arrived in Nice airport. I stayed with no luggage till the end of my travel
- Tirana-Nice
- Economy
Eliska V
Verified | Oct 1, 2024Frankfurt-Vienna
Economy
Successful claim
No reason given
My whole travel time was supposed to be 20 hours. During my 10 hour flight from San Fracisco, i was counting down the minutes, excited to land in Frankfurt, take the last flight before seeing my friends and family after a month of traveling. My layover was very short. Once we landed, i ran all the way to my supposed gate. I sat down thinking it didnt just didnβt show up on the screen yet, but after like 15 minutes of waiting i realized that something was wrong and started asking people if they knew where im supposed to go. I went up to the screen with all the flights and finally found out my flight was cancelled. I searched the airport for the lufthansa help desk. I stood in line for at least half an hour. I overheard someone in front of me getting compensated with a hotel room and everything they need to feel comfortable while waiting for their rescheduled flight. Once I finally got to talk to the representative of lufthansa, they told me my flight was cancelled and the next available one leaves im 10 hours. 10 HOURS!!! They gave me a little flyer with my rights supposedly. So, there i was, all alone, tired, confused and angry that I will have to wait another 10 hours. The only compensation i was given was a 15β¬ voucher for food. Although, it is some sort of compensation, i was stuck there for 10+ hours (the rescheduled flight was also late). The food prices at the airport are very high so im not sure if the 15β¬ would be enough for one meal, let alone 2 with me being there for both lunch and dinner. I wasnt given an accommodation so i had to sleep on the benches. I finally left the airport at approximately 11pm when my original flight was supposed to be at 11am. It was a hard day, and i hope to never experience that again.- Frankfurt-Vienna
- Economy
- Successful claim
Victoria M
Verified | Sep 30, 2024Montreal-Chisinau
Economy
No reason given
I HAVE TO STAY AT THE MONTREAL AIRPORT FOR SIX HOURS BEFORE DEPARTURE BECAUSE GOT INFORMATION ABOUT AUSTIAN AIRLINES FLIGHT DELAY AT THE COUNTER. MY TRAVEL TIME WAS EXTENDED UP TO 15 HRS. BOTH FLIGHTS (FRANCFORT-STUTTGART AND STUTTGART-CHISINAU DIDN`T PROPOSED WATER. ALL DRINKS AND MELAS I HAD TO PAY FROM MY POCKET. ARRIVED AT A FINAL DESTINATION AFTER 10 HRS FROM TIME I SUPPOSED TO BE. AND FINALLY- MY LUGGAGE WAS LOST IN FRANKFORT AND I STILL DIDN'T GET IT. 3 DAYS ALREADY PASSED. IN MOLDOVA IS GETTING VERY COLD AND I NEED TO BUY WARM CLOTHS. WEARING 4 DAYS DIRTY CLOTHES BECAUSE HAVE NO OTHER CLOTHS WITH ME. WAS COLLING AIR CANADA, LUFTHANZA AND EUROWINGS AIRLINES-NO INFORMATION ABOUT MY LUGGAGE. SO TIRED AND SO DISAPPOINTED.- Montreal-Chisinau
- Economy
Klara Cimon F
Verified | Sep 29, 2024Vienna-Innsbruck
Economy
Weather conditions
Our flight was cancelled due to nad weather. I tried using the Austrian Airlines website to get a refund but it did not work.- Vienna-Innsbruck
- Economy
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