Austrian Airlines complaints: comments, page 4
188 comments
Behzad J
Verified | Sep 27, 2024
Montreal-Tehran
Economy
Successful claim
No reason given
Flight canceled just few days prior to the flight, while other airlines including Turkish, Qatar, β¦ was flying to Tehran
- Montreal-Tehran
- Economy
- Successful claim
Kevin K
Verified | Sep 27, 2024Barcelona-Vienna
Economy
No reason given
They changed our flight at 8:30am by email. Left us in a mess. Transfer to airport was already paid. We had no choice but to take the later flight and missed our plans in Vienna the first night.- Barcelona-Vienna
- Economy
Marin V
Verified | Sep 25, 2024Chisinau-Zurich
Economy
Short layover not considered at Vienna airport
Austrian is well know for selling short layovers, however it is not aligned with handling, leading to missing connection flights. 1) Handling is often not fast and between landing to dropping out into the terminal passes 15-20 min, which is determinant for short layovers 40-45 minutes. 2) When flying from non-Schengen countries one have to pass through passport control which always (my case) had only 'All passports', causing super long and unnecessary queues, while EU citizens could easily go through in 2 min. 3) After passport control one has to go again through a security check which is a long way and often time wasting as there no one cares that passengers are in delay. On top security guys will treat passengers in transit like just entered in airport, i.e. will not let you pass with water etc and that knowing people are transferring flights (ridiculous). Summing all 3 points above = missed connection flight as obviously no one on missed flight cares (knows) that people are running like hell going through this nighmare. Cherry on the top is that Austrian will offer hotel voucher only if original flight landed 35 minutes or less vs connected flight time, meaning they do not take in consideration the handling gaps, pass-control and security times at all. Ridiculous! Not to forget mentioning that baggage is always delayed in such flights. At least their process is simple in this regard, however delivery is never earlier than 2 days from landing time. Dear Austrian, why you sell these short layovers knowing that Vienna Airport is complicated in handling them?- Chisinau-Zurich
- Economy
Lumturi S
Verified | Sep 20, 2024Tirana-Toronto
Economy
Don't remember
Due to the long waiting hours I suffered from severe leg pains and it was very difficult during the flight.- Tirana-Toronto
- Economy
Tom A
Verified | Sep 19, 2024Tel-aviv-Copenhagen
Economy
Influence by other flights
I had a flight planned, TLV-VIE and then VIE-CPH. The flight to VIE not only landed in a small delay, but also landed on hard-stand (bus-shuttle to take us to the airport). Although I took the first shuttle from the airplane to the terminal, and ran as fast as I can to the new gate during the connection flight, the gate was already closed a while ago and I missed the connecting flight from VIE to CPH. I even cut the line of security, but nothing was enough, I had no chance to make this flight on time. I then had to take an extra flight to Frankfurt, and from there to CPH, causing me to arrive to CPH in a big delay, extra flight, I also lost the seat that I reserved for the VIE-CPH flight, instead had to seat in the middle. I asked the airline team for any food voucher, they gave me nothing and I had to buy it.- Tel-aviv-Copenhagen
- Economy
Yulian A
Verified | Sep 19, 2024Sofia-Vienna
Economy
My ticket was booked online by my partner in the UAE. We have received an email stating that if payment is made by third party credit card, we should present at the check in counter bank credit card statement copy confirming that payment was made by the card and showing on the statement. which we have done and showed the counter screen shots of the credit card statement showing the amount paid to austrian airlines. even though we were denied boarding.
- Sofia-Vienna
- Economy
Fifi D
Verified | Sep 18, 2024Cairo-Amsterdam
Economy
Influence by other flights
The bags where lost for 25 days i have spent so much money on uber / transportation and credit to daily check on my baggage the Service was terrible every time i try to catch up with someone to guide me track them he just send me to other someone to guide me and then do this over and over again I just ended up spending so much credit every day staying at least 3 hours on the phone to get any useful information that I didnβt get at the end i just found everything by my self and at the end i just got my bags yesterday all messed up and the bags are destroyed they are not even allowed to be used again and when i opened it the things in it was wet including the money it was in it and the rest of the bags were filled with mold disgusting!!!!!!! This happened to ruined my whole vacation i was not able to go anywhere because all of my clothes and stuff was inside the bags am so mad and disappointed this is the worst experience ever- Cairo-Amsterdam
- Economy
Farhiya I
Verified | Sep 17, 2024Amsterdam-Addis Ababa
Economy
Successful claim
My children, three under the age of six, and I started our trip from Amsterdam airport accompanied by my brother. We arrived at the airport at around 16:00 on the 8th of September and finalized the check-in of our luggage at around 17:30 and proceeded to our gate. Our first leg of our journey to Vienna airport was operated by the Austrian airlines, which meant to depart on the 8th of September at 20.00 but was delayed and left instead at 21:30 on the same day. As one can imagine travelling with kids is not easy or stress free, so when I realised that we would miss our connecting flight from Vienna to Addis Ababa, I decided to speak to the staff at the gate and explained my concern that with kids and certainty of missing our connecting flight it would make more sense to rebook the ticket from Amsterdam in couple days and return home with the kids. But the staff insisted that we were better off travelling to Vienna and that they would deal with issues arising from this missed connecting flight. So we proceeded with this suggestion and we arrived in Vienna, once at the transfer desk we were told that there were no hotel rooms available that could be offered to us and that we needed to make our own arrangements and that we had to return early the next morning to the transfer desk to rebook our tickets. My brother left the airport to find us accommodation near the airport and pay the costs. The kids and I arrived at NH at around 01:00 after my brother arranged the check in. It was a long day for my two youngest kids who were fast asleep at this time. The following morning my brother made it to the transfer desk where they rebooked our flight to Addis Ababa, via Zurich airport on a flight with a stop in Milan. We had to travel to Zurich airport on the 9th of September at 18:40 from Vienna airport again on Austrian airlines, which was delayed (left at 19.25 instead of 18:40) and we rushed through security at arrived at the gates of flight to Addis Ababa with half an hour to spare. The staff at the gate proceeded to check us in but in disbelief discovered that our rebooking wasn't correct in the Ethiopian airlines system, even though it was rebooked by the Austrian airlines transfer desk staff. We were told we couldn't board the aircraft as there wasn't enough time to correct the error. This was getting very frustrating especially as we were running low on the baby food that was prepared and kids were getting tired and irritable as it was the second late night. At the Swiss transfer desk, we were told that the rebooking was incorrect for our flight to Addis Ababa even though it was correct on the Austrian airlines booking system. It seemed like there was a disconnect between the two systems. I must say the most frustrating thing that made this experience worse is the fact that the staff at the transfer desk don't seem to comprehend or take into account that we are travelling with kids. I say this because they insisted that we travel onwards (maybe to Paris or Cairo was suggested) as the airlines would reimburse only one night's accommodation. I couldn't believe their disregard of the situation, especially as none of it was our fault but indeed due to the delays of the Austrian airlines. I had to insist on a two days stay in Zurich and make the next available flight to Addis Ababa, which was on the 11th of September. I had to think about the welfare of my children and the fact that it wasn't guaranteed that the mistake was fixed. After almost two hours it was arranged that we should make our way to the jet hotel, where we were met by the most rude hotel receptionist ever. We were screamed at and told to grab a pizza and a drink for dinner and ridiculed when we asked if there was anything else to eat for the baby. It was past midnight when we left the hotel in search of another suitable place as we felt not heard or respected. We managed to find a small room at the Radisson. The following day we spent almost three hours on the phone with Austrian airlines, Swiss airlines and Ethiopian airlines to make sure that rebooking from the Swiss transfer desk was correct, however when we called with the Ethiopian airlines it wasn't still resolved. We even suggested a business to business phone call between the parties involved but it fell on deaf ears. The following day we left the hotel after checking out at 12:00 and arrived at the Zurich airport, more than 9 hours before our departure, so we could make sure our rebooking could be correct if needed. We spoke to both the staff at the Ethiopian ticketing desk and the Swiss desk and they both guaranteed us that the booking was indeed correct. The check in desk opened at 18:25 and we were the first ones to be helped, after our boarding passes were printed off for the second leg of our trip, it was noticed that the boarding passes for the last leg of our journey couldn't be printed off. it was a systemic issue again. However, after spending nearly two hours at the check in desk we had to make our way to the gate without the certainty of being allowed on our connecting flight from Addis Ababa. But luck would have that we were presented with our boarding passes for the final leg of our trip and finally made to our final destination on Thursday 12th of September, a staggering 72 hours later than anticipated.
- Amsterdam-Addis Ababa
- Economy
- Successful claim
Fifi D
Verified | Sep 11, 2024Cairo-Amsterdam
Economy
Successful claim
Problems at airport
Our flight was from Egypt to Vienna and then the next flight was to Netherlands it was delayed for more then 6 hours and We didnβt receive our baggage since 22 days ,I tried everything possible I called all the directions to help me find my baggage it includes alot of important stuff one of them are the certificates of my daughter who graduated this year and papers for me that i need to have to make my passport no refund can cover this for me i have very expensive stuff too and every time i call i dont get any useful information that can help me find where my 2 bags are i have uploaded one of the bags picture it has a big size and includes 23 kilos and have a hard shelve one zipper 4 wheels and it was in black color and the other bag is half as the big size one in dark blue fabric it includes approximately 10/11 kilo 2 zippers and 2 wheels i hope this information helps you find the bags cause the airlines are passing us one to another without getting any useful information and i been to the airport multiple times and i call everyday for hours I bayed for survive and i got non- Cairo-Amsterdam
- Economy
- Successful claim
William C
Verified | Sep 9, 2024Venice-Montreal
Economy
Don't remember
The flight was delayed. We arrived in YUL about 4 hours later than planned. I heard from the desk that it was mechanical. I had received emails from the airline indicating there was a delay.- Venice-Montreal
- Economy
Oraphan S
Verified | Sep 1, 2024Bangkok-Hannover
Economy
Successful claim
Unknown
The airline informed me via SMS text message about 12 hours before departure, that the flight OS 026 was cancelled for unknown reasons. I was rebooked on KLM Dutch Airlines the next day. I arrived at my final destination Hanover about 12 hours late.- Bangkok-Hannover
- Economy
- Successful claim
Nicholas P
Verified | Aug 27, 2024Zurich-Sofia
Economy
Successful claim
Weather conditions
I originally had a flight from ZΓΌrich to Sofia connecting through Vienna. My flight to Vienna was delayed by three hours due to the weather event because of the delay. I missed my flight to Sofia. I had to eat dinner at the Airport in Vienna, I had to pay an expensive taxi to and from the hotel In Vienna and then I missed my hotel booking in Sofia and missed the bus to Plovdiv the next morning. I had to pay for an additional $141 taxi upon landing in Sofia to make it to a work meeting on time. (Which I didnβt include because I wasnβt sure if it wouldβve counted).- Zurich-Sofia
- Economy
- Successful claim
Samuel P
Verified | Aug 23, 2024Vienna-Newark
Economy
Technical problems
We were onboard for the flight waiting to take off for over 3 hours. They then announced there were technical problems and deboarded the plane. We were stranded in the middle of nowhere in Vienna for the night and placed on a flight to Rome at 6 am the next morning and then Rome to Newark airport. We had no luggage, awful food, and over 24 hours of delays before reaching our final destination. What was supposed to be a direct flight from Vienna to Newark ended up being an unplanned overnight stay in Vienna, flight to Rome, then flight to Newark.- Vienna-Newark
- Economy
Kanar I
Verified | Aug 16, 2024Vienna-Erbil
Economy
Successful claim
No reason given
I booked a two way flight with below details Outbound EBL- VIE 7th Aug 2024, Flight no: OS830 VIE-WAW 7th Aug 2024, Flight no: OS627 Rerun WAW-VIE 14th Aug 2024, Flight no: OS628 VIE-EBL 14th Aug 2024, Flight no: OS829 first, the airline cancelled the outbound flight, and bought us an alternative flight which caused a delay, the alternative flight's details is blow, which I was rebooked on without my consent, EBL-IST 8th Aug 2024, flight no: TK 805 PNR: QCOO9N IST-WAW 8th Aug 2024, flight no: TK 1765 this alternative flight was also delayed by 7 hours which caused a lot of stress and caused us to lose money and a day from our visa the return flight was cancelled by the airline only 24 hours before the departure and we were not even informed why, neither were offered any alternatives, thus inn total we were delayed three times.- Vienna-Erbil
- Economy
- Successful claim
Danial K
Verified | Aug 14, 2024Tehran-Brussels
Economy
Successful claim
No reason given
The Austrian airline sent the cancellation email on 5th Aug with no reason. Then they refunded 354.26EUR for the cancelled flights.- Tehran-Brussels
- Economy
- Successful claim
Virginia M
Verified | Aug 13, 2024Amsterdam-Tirana
Economy
Successful claim
No reason given
I called Austrian Airlines two days ago to ask if I would get a refund, they said only 50% of the total of the original flight (which was from Amsterdam to Tirana, and back). I also made several calls on the night that the flight was cancelled as it was less than 12 hours than my flight. I had no time to waste, so I had to rebook my flight since they were offering a 13-hour delay to arrive in Tirana. Austrian Airlines were very unhelpful and not willing to share much information, even though as a customer I really needed to get to my destination on time since I had other several things booked in advance. Because of the delay and arriving in Tirana 4 hours later than with the original flight, I could not get to the bus on time (that was taking me to Shkoder), and I had to get a taxi to arrive on time, which cost me another 70 euros. I do not have a receipt for this one, but as long as I get a refund for the Croatia Airlines flight (or some of it reimbursed back), then I will be somewhat satisfied.- Amsterdam-Tirana
- Economy
- Successful claim
Lena K
Verified | Aug 11, 2024New York-Tirana
Economy
The flight from JFK was delayed therefore landing later in Vienna. Although the doors were not closed yet to the next flight, they didnβt allow me and 35 other passengers to get on board saying they had no more room on board. I am assuming they either sold our seats to other passengers. They put me on the next flight that leaves more than 10 hours from now. Iβm an old lady, who traveled all night from NY to Vienna and now I have to wait this many hours to get on the next flight at no fault of my own.
- New York-Tirana
- Economy
Natalia P
Verified | Aug 7, 2024Amsterdam-Vienna
Economy
No reason given
My flight was on Saturday morning. I received an e-mail that my flight was cancelled on Friday evening 7pm. The reason for cancellation wasn't stated in the e-mail, and so I assumed it on the side of the airline. I booked a train ticket, unfortunately the train left early, so I ended up going by bus overnight, arriving to my destination about 10 post the original arrival time. After contacting the airline, they said the flight was cancelled due to extraordinary circumstances and they can't offer the compensation. The inconvenience was huge because of a full day missed with my family and needing to travel overnight by bus.- Amsterdam-Vienna
- Economy
Ivan P
Verified | Aug 5, 2024Brussels-Belgrade
Economy
Weather conditions
My flight OS 356 on July 12th has been delayed for 2 hours and 50 minutes, which made me miss my connecting flight OS 739. Causing the delay of arrival to my final destination for 19 hours (18:24 on July 13th, instead of 23:34 on July 12th), which has significantly affected my plans. The airline told the disruption was caused by the weather conditions and denied the compensation therefore.- Brussels-Belgrade
- Economy
Stavros M
Verified | Aug 4, 2024Athens-Keflavik
Economy
Rude staff / Lost Luggage
I flew with a group of 28 from Greece to Iceland. The Athens to Vienna was smooth. At the Vienna airport ground staff made a scene for my backpack being too big. Not even Ryanair or Easyjet even brought up the size issue. The staff was extremely rude and entitled. Indepedently 10 bags of our group were not forwarded from Vienna to Reykjavik. What a disaster of an airline.- Athens-Keflavik
- Economy
- Loss: β¬100
Oliver D
Verified | Aug 1, 2024Larnaca-Amsterdam
Economy
Problems at airport
Flight was delayed and missed my connection, was offered a flight 3 hours later and the Airline denied any compensation- Larnaca-Amsterdam
- Economy
Traian C
Verified | Jul 31, 2024Stockholm-Iasi
Economy
Successful claim
No reason given
Because the initial flight from Stockholm to Vienna was delayed one hour I missed the connection to Iasi. After waiting around three hours to get in touch the airline's customer service in the airport they offered me a flight the following day (on 28/07/2024) on 22:20 which I declined. Later on the same the airline sent me a few emails to check-in on different flights which also I declined. I decided to get a train from Vienna to Brasov (Romania) and I arrived at home on 28/07/2024 in the afternoon. The airline didn't provide any care, more than this the customer service seemed to be annoyed by dealing with so many claims because of disruption.- Stockholm-Iasi
- Economy
- Successful claim
Istvan B
Verified | Jul 30, 2024Vienna-Stuttgart
Economy
Successful claim
No reason given
I laready made my claim to the airline but they told me that there is no refund because the cancellation was in time , but it was not. It happened 8 daye before my flight. This was inconvinience for me because my journey was several hours longer than the original flight.- Vienna-Stuttgart
- Economy
- Successful claim
Salvatore G
Verified | Jul 24, 2024Catania-Vienna
Economy
No reason given
My flight was cancelled twice. At first I was proposed with a non-direct flight stopping at Zurich that would have required me to stay overnight. That flight too was cancelled, so in the end I had to depart at 4:30AM. I wasn't able to catch any sleep. I had to take a permission at work because of that.- Catania-Vienna
- Economy
Bassou M
Verified | Jul 22, 2024Zurich-Vilnius
Economy
Delay with the luggage
On 20th of July, I with my family was travelling from Vienna -Zurich-Vilnius. In Vienna airport, we have been highly recommended to register our hand luggage due to flight is fully booked. Unfortunately, one of our luggage hasn't arrived to Vilnius airport once we had landed. This hand luggage contained the key from our apartment. Therefore, our family could not reach home successfully and should look for hotel for the night. Please reimburse 58 eur back to my wife's account what was caused by delayed lugage: Account holder name: Milda Mermizi Address: Bitininku street 1C-8, Vilnius, LT-08417 Account # LT447044000002633926 SWIFT - CBVILT2X P.S. I am attaching the proof that 58 eur was deducted from my wife's account by 'Jeruzales viesbutis' on next day during the check-out.- Zurich-Vilnius
- Economy
- Loss: β¬58
- Desired solution
Expenses reimbursement
Narendra M
Verified | Jul 20, 2024London-Budapest
Economy
We missed our connection in Vienna and were delayed by 4 hours. When we arrived in Vienna our original flight had not departed but the Lufthansa service desk were very unhelpful and had already transferred us onto a later flight.
- London-Budapest
- Economy
Anne Jaimini M
Verified | Jul 20, 2024London-Budapest
Economy
We missed our connection in Vienna and were delayed by 4 hours. When we arrived in Vienna our original flight had not departed but the Lufthansa service desk were very unhelpful and had already transferred us onto a later flight.
- London-Budapest
- Economy
Roshani M
Verified | Jul 20, 2024London-Budapest
Economy
We missed the connection and were automatically booked onto a later flight which made us over 4 our delayed. However, when we got to Vienna the original flight was delayed and we could have caught that flight. The Lufthansa help desk were not helpful and said we had already been booked on a later flight and were not willing to transfer us back to the original flight or anything ealier.
- London-Budapest
- Economy
Soma K
Verified | Jul 16, 2024Vienna-Stuttgart
Economy
Successful claim
No reason given
They refused to pay any compensation though the notification was only 8 days prior to my flight not 7. No vouchers or anything . They offered a new itinerary 10 hours before our flight which was not good for us . After that they rebooked us for a flight with 1 stop in Zurich.- Vienna-Stuttgart
- Economy
- Successful claim
Zita L
Verified | Jul 15, 2024Zurich-Kosice
Economy
Successful claim
No reason given
The flight was cancelled at short notice. Was offered a replacement flight almost 24 hours later. Missed my scheduled doctor appointment due to this. The airline gave me a voucher for dinner in the tune of 20 CHF - usable at the hotel restaurant where the cheapest meal costs more than this. The hotel they offered me was a nice one though.- Zurich-Kosice
- Economy
- Successful claim
Eduard S
Verified | Jul 10, 2024Vienna-Schonefeld
Economy
Successful claim
Technical problems
First, the delay based on the weather, and then there was a technical problem that caused the flight cancellation. Due to this delay, I had to pay an extra night at my destination, will not consuming.- Vienna-Schonefeld
- Economy
- Successful claim
Rodrigo R
Verified | Jul 2, 2024Vienna-Skopje
Economy
Technical problems
Flight was supposed to leave at 22h45 and arrive Skopje in 00h15. there was a plane change, we left the original plane, and got back to the terminal, and waited again. I arrived at 4am in Skopje, making a total 3h49 delay. airline provided nothing but plastic cups with water. it was a total inconvenience, no Taxi or Bus at 4am in Skopje, my girlfriend needed to come very late, no sleep, and next day i had to work.- Vienna-Skopje
- Economy
Fadi M
Verified | Jun 27, 2024Vienna-Amman
Economy
i could not lauch the flight because it was overbooked i bought another ticvket for me & my wife with a cost of 1500 euro i arrived my home till next day at 04:00 am it was annoying & very tired
- Vienna-Amman
- Economy
Lyudmyla R
Verified | Jun 6, 2024Hamburg-Iasi
Economy
Strike
our flight was canceled because of the strike. We were not informed about it. We had to buy new tickets by ourselves.- Hamburg-Iasi
- Economy
Andreas M
Verified | Jun 4, 2024Schonefeld-Tel-aviv
Economy
Berlin, at boarding Trolley was sent. Resulted in damage
Receiving trolley at arrival airport it was damaged (according to airline services, beyond repair) It is a Rimowa trolley, legitimate size hand luggage. Ground staff decided to remove most travellers hand luggage. To compensate with a voucher of 40β¬ is unacceptable.- Schonefeld-Tel-aviv
- Economy
- Desired solution
Roberta A
Verified | Jun 1, 2024Milano-Skopje
Economy
Successful claim
No reason given
They offered hotel voucher however the hotel kept it and I don't have a copy. My baggage wasn't loaded on the OS 0775 flight.- Milano-Skopje
- Economy
- Successful claim
Summar M
Verified | Jun 1, 2024Washington-Amman
Economy
Austrian airline May 31,2024
Pre-Flight Issues: Attempted to book and pay for a seat with extra legroom and an aisle seat three days prior to the trip. Customer service stated it was either too early or advised to book online, which was unsuccessful. Check-In Issues: At check-in, there were no available seats as requested, resulting in assignment to seat 39H. Was promised a better seat (next to the emergency exit) for the second leg from Vienna to Amman, but this was not honored. Ended up in seat 16C, with two young passengers by the exit. In-Flight Experience: Poor service from flight attendants; unhelpful with luggage and other requests. Unpleasant food quality. Dirty bathrooms. Flight Delays: The flight was delayed by almost an hour. Additional Comments: Although Vienna is a lovely city, this recent experience with Austrian Airlines was very disappointing, and the customer felt misled. Resolution Status: Marked as resolved (although the reviewer may still be seeking further action or acknowledgment). Contacts:- Washington-Amman
- Economy
- Desired solution
Refund
Summar M
Verified | Jun 1, 2024Washington-Amman
Economy
Austrian airline May 31,2024
3 days prior to my trip, I called to book a seat and willing to pay for legroom and aisle seat, I was told by customer service is either too early or tied to book the seat on line but it wouldn't let me. At the check in counter I was told there were no seat and ended up with 39 H and she said I will make it up to you on the second leg Vienna to Amman you will set next to the emergency exit. My seat number was 16 C. They had 2 young people next to the exit. The service in the aircraft is very bad and hostess very helpless. When I asked her to help me put my luggage she said they aren't suppose to do that . The food was unpleasant as well. I visited Vienna and I love the country, however, my recent experience with Austrian airline is very disappointing and I felt they lied to me. Bathrooms are dirty. In addition, the plan delayed for almost an hour.- Washington-Amman
- Economy
- Desired solution
Refund
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